Name: Spanish Language Course Masterclass - Beginner to Intermediate
Price: 25 GBP
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<strong>Let's learn the basic concepts for developing chatbots with machine learning models. This compact course will help you learn to use the power of Python to evaluate your chatbot datasets based on conversational notes, online resources, and websites. Garner hands-on practice in text generation with Python for chatbot development.</strong>
        <p>Chatbots are software applications used for online chat conversations through text or text-to-speech instead of providing direct contact with a live human agent. Chatbots are used in dialog systems for various purposes, including customer service, request routing, or information gathering.

This course begins with a brief overview of chatbots, their need, and the types of chatbots. We will explore rule-based versus self-learning chatbots. We will understand the working mechanism of chatbots. We will explore machine learning-based chatbots and understand the ML-based architecture of chatbots. You will learn about the purpose of ML-based chatbots and their impact. We will get an overview of the Natural Language Toolkit (NLTK). You will learn to install packages and create a corpus with Python. We will delve into text preprocessing and helper function deployment, generate responses, and implement term-frequency times inverse document-frequency. We will train and test rule-based chatbots and finally work on a project developing an artificial intelligence question-answer chatbot using NLTK.

Upon course completion, you will be able to relate the concepts and theories for chatbots in various domains, understand and implement machine learning models for building real-time chatbots, and evaluate machine learning models in chatbots.

All resources are available at: https://github.com/PacktPublishing/Basics-of-Chatbots-with-Machine-Learning-Python</p>
        <h2>What You Will Learn</h2><p>Learn about chatbot types, rule-based and self-learning chatbots<br>Learn text preprocessing and develop helper functions with Python<br>Explore the impact and overview of the Natural Language Toolkit<br>Gain hands-on practice, generate text in Python to develop chatbots<br>Explore testing and training of chatbot with machine learning<br>Implement term-frequency times inverse document-frequency hands-on</p>
        <h2>Audience</h2><p>This course delivers content to people wishing to advance their skills in applied machine learning, master data analysis with machine learning, build customized chatbots for their applications, and implement machine learning algorithms for chatbots. This course is for you if you are passionate about rule-based and conversational chatbots. Machine learning practitioners, research scholars, and data scientists can benefit from the course. No prior knowledge of chatbots, or machine learning, is needed. You will need to know basic to intermediate Python coding, which is not taught separately in the course.</p>
        <h2>Approach</h2><p>The course is designed to help you understand concepts easily and provides a unique hands-on experience in developing complete chatbots for your customized dataset using various projects. This well-structured learning-by-doing course will help you master the concepts and methodology efficiently. This course is easily understandable, expressive, self-explanatory, and concise, with live coding.</p>
        <h2>Key Features</h2><p>Learn chatbot basics, rule- and self-learning chatbots, and chatbot machine-learning architecture * Explore machine learning technology's impact on chatbots and Natural Language Toolkit (NLTK) * Implement hands-on term/inverse document-frequency, chatbot testing/training with machine learning</p>
        <h2>Github Repo</h2><p>https://github.com/PacktPublishing/Basics-of-Chatbots-with-Machine-Learning-Python</p>
        <h2>About the Author</h2><h3>AI Sciences</h3><p>AI Sciences are experts, PhDs, and artificial intelligence practitioners, including computer science, machine learning, and Statistics. Some work in big companies such as Amazon, Google, Facebook, Microsoft, KPMG, BCG, and IBM.

AI sciences produce a series of courses dedicated to beginners and newcomers on techniques and methods of machine learning, statistics, artificial intelligence, and data science. They aim to help those who wish to understand techniques more easily and start with less theory and less extended reading. Today, they publish more comprehensive courses on specific topics for wider audiences.

Their courses have successfully helped more than 100,000 students master AI and data science.</p>
        <h2>Course Outline</h2><h4>1. Introduction</h4><p>This section focuses on the introduction to the instructor and AI Sciences. The author discusses the course content and how the course would be useful to the learners.</p><table width='100%'><tbody><tr><td style='padding: 15px;'><p>1. Course and Instructor Introduction</p><p style='margin: 0'>This video introduces the author/instructor and outlines his experience and qualifications as an instructor in this online course content discipline.</p></td></tr><tr><td style='padding: 15px;'><p>2. AI Sciences Introduction</p><p style='margin: 0'>This video outlines the background of the AI Sciences group, its core competencies, and the expertise they bring to the courses.</p></td></tr><tr><td style='padding: 15px;'><p>3. Course Description</p><p style='margin: 0'>In this video, we will explore the course's prerequisites and discuss the course content and the concepts that will be covered in this course.</p></td></tr><tr><td style='padding: 15px;'><p>4. ML-Based Chatbots</p><p style='margin: 0'>This video overviews the machine learning-based chatbot's general architecture, purpose, ML-enabled features, and ML revolutionaries.</p></td></tr><tr><td style='padding: 15px;'><p>5. Conversational Chatbots</p><p style='margin: 0'>In this lecture, we will understand conversational chatbots and briefly examine the features of a conversational chatbot, its installation, and its development.</p></td></tr></tbody></table><br><h4>2. Overview of Chatbots</h4><p>This section focuses on chatbot development with machine learning, including the applications of chatbots, virtual assistants, types of chatbots, mechanisms of chatbots, and the challenges of using chatbots.</p><table width='100%'><tbody><tr><td style='padding: 15px;'><p>1. Module Overview</p><p style='margin: 0'>This video provides an overview of the concepts to be learned in this module. You will learn about chatbots and what they are used for and overview them in general.</p></td></tr><tr><td style='padding: 15px;'><p>2. History of Chatbots</p><p style='margin: 0'>This video elaborates on the history of chatbots that predated the 60s and 70s era of technology. We will understand when chatbots were first created and how they have gradually progressed to become the present versions of chatbots.</p></td></tr><tr><td style='padding: 15px;'><p>3. Applications of Chatbots</p><p style='margin: 0'>In this lesson, you will learn about the different applications of chatbots, including helpdesk assistants, tutors, home assistants, office assistants, phone assistants, and medical assistants.</p></td></tr><tr><td style='padding: 15px;'><p>4. Chatbots Versus Virtual Assistants Versus Personal Assistants</p><p style='margin: 0'>This lecture compares chatbots, virtual assistants, and personal assistants; delves into the three types of traits; and brings out their advantages and disadvantages to the forefront.</p></td></tr><tr><td style='padding: 15px;'><p>5. Benefits of Chatbots</p><p style='margin: 0'>This video will elaborate on the benefits of using chatbots and the need for adopting chatbots, including personalized customer experience, efficient staff onboarding, standardized solutions, cost saving, and 24x7 availability.</p></td></tr><tr><td style='padding: 15px;'><p>6. Why Should Companies Pick Chatbots</p><p style='margin: 0'>Here, we will discuss why organizations adopt chatbots, including simplicity of functioning, efficiency and speed, improving experience, personalization, and sustainability.</p></td></tr><tr><td style='padding: 15px;'><p>7. Chatbot Types</p><p style='margin: 0'>In this lesson, we will look at classifying chatbots based on how the chatbots can be trained and tested, including the rule-based chatbot-where rules are specified-and self-learning chatbots, where the chatbot learns on its own with the data fed into it.</p></td></tr><tr><td style='padding: 15px;'><p>8. Rule-Based Chatbots</p><p style='margin: 0'>Let's understand what rule-based chatbots are and their mechanism of functioning in detail. Here, certain rules or criteria are provided as support to the chatbots, and the tasks performed, and the responses are based on those rules.</p></td></tr><tr><td style='padding: 15px;'><p>9. Self-Learning Chatbots</p><p style='margin: 0'>Here, we will understand self-learning chatbots, which, as suggested, means that the chatbots can learn independently. The chatbot asks a series of queries and stores the responses before deciding on an action based on the responses.</p></td></tr><tr><td style='padding: 15px;'><p>10. Mechanism of Chatbots</p><p style='margin: 0'>Let's understand the mechanism of how a chatbot works. It needs a predefined goal or objective to function, draft potential solution flows, validate examples, define the solution flows, and launch the chatbot.</p></td></tr><tr><td style='padding: 15px;'><p>11. Challenges of Chatbots</p><p style='margin: 0'>In this video, we will understand the challenges we face using a chatbot, including emerging trends, security and privacy, customer saturation, predicting human behavior, user satisfaction, and user-bot communication.</p></td></tr><tr><td style='padding: 15px;'><p>12. Quiz</p><p style='margin: 0'>This video is a quiz/exercise based on the concepts learned in this section so far.</p></td></tr><tr><td style='padding: 15px;'><p>13. Quiz Solution</p><p style='margin: 0'>This video is the solution to the quiz/exercise based on the concepts learned in this section.</p></td></tr></tbody></table><br><h4>3. Machine Learning-Based Chatbots</h4><p>This section focuses on machine learning-based chatbots and discusses the architecture of an ML chatbot, the enabled features, tokens, chatbot greets, and response generation.</p><table width='100%'><tbody><tr><td style='padding: 15px;'><p>1. Module Introduction</p><p style='margin: 0'>Let's look at the different concepts you will be learning in this specific module that focuses entirely on machine learning-based chatbots, including purpose, and finally working on a project at the end.</p></td></tr><tr><td style='padding: 15px;'><p>2. Module Overview</p><p style='margin: 0'>In this video, we will outline the concepts, including the general architecture of machine learning, the purpose of chatbots, the Natural Language Toolkit (NLTK), and developing a rule-based chatbot using NLTK.</p></td></tr><tr><td style='padding: 15px;'><p>3. Architecture of ML Chatbots</p><p style='margin: 0'>Here, we will focus on and simplify the machine-learning architecture of chatbots with the help of an example. We will understand the NLTK library and its role in developing chatbots.</p></td></tr><tr><td style='padding: 15px;'><p>4. ML Enabled Features</p><p style='margin: 0'>In this lesson, we will explore the enabling features of a machine learning-based chatbot, including scaling operations, task automation, user engagement, social media interaction, multilingual models, and connectivity.</p></td></tr><tr><td style='padding: 15px;'><p>5. Revolution with ML</p><p style='margin: 0'>In this video, we will look at the various technologies in which machine learning has revolutionized, including customer services, eCommerce, healthcare, travel and tourism, banking and finance, and general services.</p></td></tr><tr><td style='padding: 15px;'><p>6. NLTK Features</p><p style='margin: 0'>Let's explore the Natural Language Toolkit, a library used for specific tasks related to natural language processing, including tokenization, filtering words, stemming, lemmatization, chunking/chinking, and entity recognition.</p></td></tr><tr><td style='padding: 15px;'><p>7. Rule-Based Chatbots</p><p style='margin: 0'>This video overviews the steps in developing rule-based chatbots, including installing the package, inputting data, adding word tokens, lemmatizing, and response generation.</p></td></tr><tr><td style='padding: 15px;'><p>8. Package Installation</p><p style='margin: 0'>This video demonstrates the steps involved in installing NLTK. Another package we will need to install for creating our chatbot is the Wikipedia app and then importing the required libraries.</p></td></tr><tr><td style='padding: 15px;'><p>9. Data Input</p><p style='margin: 0'>In this lesson, we will begin inputting the data we will use for our rule-based chatbot.</p></td></tr><tr><td style='padding: 15px;'><p>10. Word Tokens and Remove ASCII</p><p style='margin: 0'>In this video, you will learn to add word tokens using the normalize function and develop the word token. We are going to use the NLTK.word_tokenize function.</p></td></tr><tr><td style='padding: 15px;'><p>11. Remove Tags and Lemmatize</p><p style='margin: 0'>In this video, we will look at removing tags or symbols that we do not want to use in our word token development process. We will then lemmatize the word token using the tag map lemmatizer.</p></td></tr><tr><td style='padding: 15px;'><p>12. Chatbot Greets</p><p style='margin: 0'>After creating the word tokens, removing the tags, and lemmatizing the words, we will create the chatbot's welcome responses or welcome inputs.</p></td></tr><tr><td style='padding: 15px;'><p>13. Response Generation</p><p style='margin: 0'>In this video, we will define a generateResponse() function and define the expected user response from the chatbot.</p></td></tr><tr><td style='padding: 15px;'><p>14. Wiki Search</p><p style='margin: 0'>In this video, you will learn how to search Wikipedia. We will define a function to input data and obtain a response from the Wikipedia_data input we created.</p></td></tr><tr><td style='padding: 15px;'><p>15. Developing Results</p><p style='margin: 0'>We will now test the chatbot for response generation and verify that the chatbot is working perfectly. We will assess the results based on the data input and the response.</p></td></tr><tr><td style='padding: 15px;'><p>16. Local Search and Wikipedia Search</p><p style='margin: 0'>In this lesson, you will learn how to conduct a local search versus a Wikipedia search. We will generate results based on the responses from the Wikipedia search and the local search.</p></td></tr></tbody></table><br><h4>4. Project: Conversational Chatbot Development with Machine Learning</h4><p>This section focuses on developing the conversational chatbot using machine learning, including inputting data, tokenization, lemmatization, adding greet functions, generating responses, finishing the bot, and testing.</p><table width='100%'><tbody><tr><td style='padding: 15px;'><p>1. Module Introduction</p><p style='margin: 0'>This is a brief introductory video regarding the concepts learned in this module, including preparing and developing the conversational chatbot project using the NLTK library.</p></td></tr><tr><td style='padding: 15px;'><p>2. Project Overview and Packages</p><p style='margin: 0'>In this lesson, we will go over the project conception in detail and install and import all the required libraries for the project, input the data, and perform other tasks to project completion.</p></td></tr><tr><td style='padding: 15px;'><p>3. Getting the Data</p><p style='margin: 0'>In this video, we will look at using the request library to seek out the webpage from which we want the information. In our case, we have chosen the webpage of artificial intelligence.</p></td></tr><tr><td style='padding: 15px;'><p>4. Elimination</p><p style='margin: 0'>After collecting all the data, you will learn to eliminate the text that we do not want to use in the chatbot project through an elimination process.</p></td></tr><tr><td style='padding: 15px;'><p>5. Tokenization</p><p style='margin: 0'>In this lesson, we will perform two types of tokenization-sentence tokenization and word tokenization-using the NLTK library.</p></td></tr><tr><td style='padding: 15px;'><p>6. Lemmatization and Processed Text</p><p style='margin: 0'>In this video, we will look at the project's next step, the lemmatization process, using the WordNet lemmatizer and the NLTK library for the conversational chatbot.</p></td></tr><tr><td style='padding: 15px;'><p>7. Greeting Function</p><p style='margin: 0'>After setting everything up, we will now look at creating a few greeting inputs and a few greeting responses for the conversational chatbot to respond with.</p></td></tr><tr><td style='padding: 15px;'><p>8. Generate Response</p><p style='margin: 0'>We will import two libraries, tfidf and cosine_similarity, and then use the TF-IDF vectorizer to generate chatbot responses based on the query input.</p></td></tr><tr><td style='padding: 15px;'><p>9. Bot Finishing</p><p style='margin: 0'>After setting all elements of the chatbot, we will complete the bot by inputting queries and data and receiving responses from the chatbot based on the question placed.</p></td></tr><tr><td style='padding: 15px;'><p>10. Testing the Bot</p><p style='margin: 0'>After finishing the bot and making it send responses, we will perform the final step: check the chatbot for accuracy of the responses and verify that the tasks are performed correctly.</p></td></tr></tbody></table>

Packt

Data Analysis

Python

Let's learn the basic concepts for developing chatbots with machine learning models. This compact course will help you learn to use the power of Python to evaluate your chatbot datasets based on conversational notes, online resources, and websites. Garner hands-on practice in text generation with Python for chatbot development.

Basics of Chatbots with Machine Learning & Python

General Admission

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b data-stringify-type="bold" style="color: rgb(209, 210, 211); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(209, 210, 211);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Welcome to Writing Crime Fiction Course: Characters and Story Development . In this course, you&#39;ll learn:</span></b></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b data-stringify-type="bold" style="color: rgb(209, 210, 211); box-sizing: border-box;" fr-original-style=" color: rgb(209, 210, 211);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></b></p><p style="color: rgb(236, 236, 236); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(236, 236, 236);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">1. Introduction to Crime Fiction:</span></strong></p><ul style="color: rgb(236, 236, 236); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore the rich history and elements of crime fiction, from classic mysteries to contemporary thrillers.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Analyze renowned works in the genre to understand the conventions and expectations of crime fiction storytelling.</li></ul><p style="color: rgb(236, 236, 236); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">2. Creating Compelling Characters:</strong></span></p><ul style="color: rgb(236, 236, 236); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn techniques for developing complex and memorable characters that drive your crime narrative forward.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore character archetypes, motivations, and flaws to add depth and authenticity to your cast of characters.</li></ul><p style="color: rgb(236, 236, 236); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">3. Setting the Stage:</strong></span></p><ul style="color: rgb(236, 236, 236); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand the importance of setting in crime fiction and how it enhances mood, atmosphere, and tension.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Develop skills in creating immersive and evocative settings that resonate with your story and characters.</li></ul><p style="color: rgb(236, 236, 236); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">4. Plotting and Pacing the Perfect Crime:</strong></span></p><ul style="color: rgb(236, 236, 236); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Master the art of crafting intricate plots with twists, turns, and red herrings that keep readers guessing until the end.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore techniques for controlling pacing to maintain suspense and momentum throughout your narrative.</li></ul><p style="color: rgb(236, 236, 236); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">5. Dialogue Writing:</strong></span></p><ul style="color: rgb(236, 236, 236); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn to write authentic and compelling dialogue that reveals character traits, advances the plot, and enhances tension.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore the nuances of dialogue tags, subtext, and speech patterns to create dynamic and realistic conversations.</li></ul><p style="color: rgb(236, 236, 236); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">6. Investigative Techniques:</strong></span></p><ul style="color: rgb(236, 236, 236); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Gain insights into research methods and investigative procedures to lend authenticity to your crime fiction.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore the role of forensic science, detective work, and police procedures in crafting believable investigative narratives.</li></ul><p style="color: rgb(236, 236, 236); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">7. Crafting Complex Narratives:</strong></span></p><ul style="color: rgb(236, 236, 236); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Experiment with nonlinear storytelling techniques, multiple points of view, and unreliable narrators to create complexity and intrigue.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn how to weave together subplots and character arcs to enrich your crime narrative and deepen thematic exploration.</li></ul><p style="color: rgb(236, 236, 236); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">8. Crafting the Ultimate Reveal:</strong></span></p><ul style="color: rgb(236, 236, 236); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Master the art of delivering satisfying and unexpected plot twists and revelations that resonate with readers.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore strategies for foreshadowing, misdirection, and building tension leading up to the climactic reveal.</li></ul><p style="color: rgb(236, 236, 236); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">9. Polishing and Publishing:</strong></span></p><ul style="color: rgb(236, 236, 236); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Refine your crime fiction manuscript through self-editing techniques, feedback, and revision.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore the publishing industry, submission strategies, and marketing tactics to bring your crime fiction novel to readers.</li></ul>

John Academy

Unlock the secrets of captivating crime fiction with our Writing Course: Characters and Story Development. Dive into the world of suspense, master character creation, and perfect your plotting and pacing. From dialogue mastery to investigative techniques, craft the ultimate crime narrative. Elevate your writing with expert guidance on complex narratives, twists, and polishing for publication. Join us on a thrilling journey from inspiration to publication in this comprehensive writing workshop.

Writing Crime Fiction Course: Characters and Story Development

<p>'And you'll take the minutes', this is a statement that frequently sends fear to meeting attendees. Why? Because far too many people regard the role as dull, stressful, and unimportant. This Minute Taking Course will change your mind.</p><p>A business meeting's productivity and success are dependent on effective minute-taking. In this Training Course, you will learn about the role and responsibilities of a Minute-Taker and Chairperson and the key skills and qualities required to oversee and direct business meetings successfully. It includes step-by-step instructions on writing concise, structured meeting minutes, preparing for a meeting, dealing with any challenges that arise, and successfully closing a meeting.</p><p>You will learn how to write professional minutes that accurately summarise the outcomes of a meeting so that all attendees and those who were unable to attend understand what key points to remember. This course also includes tips and advice on ensuring that all issues arising during a meeting are dealt with effectively, as well as strategies for improving your professional image and confidence. So what are you waiting for? Enrol right now!</p><p><strong>Learning Outcome of this Minute Taking course</strong></p><ul><li>Learn everything there is to know about the role of the Minutes-Taker.</li><li>Recognise the key elements that contribute to a successful meeting.</li><li>Determine the stages of minute taking and the steps to scheduling a meeting.</li><li>Make a list of everything that should be on a meeting agenda.</li><li>Handle stressful meetings and off-topic conversations.</li><li>Address all issues that arise and successfully conclude a meeting.</li><li>Manage meeting tasks and follow up on action items efficiently.</li><li>Create a template for Minutes and distribute your notes to all attendees.</li></ul><p><strong>Key Features of the Tips for Minute Taking Course:</strong></p><ul><li>Instant e-certificate</li><li>Fully online, interactive Online Minute Taking course</li><li>Developed by qualified Minute Taking professionals</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li></ul><p><strong>Accreditation</strong></p><p>All of our courses, including this Minute Taking course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Minute Taking course, you will immediately be sent a digital certificate.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by The CPD Certification Service
                                        </div>
                                </div>
                            </div>
                        </div><li>
                                        <h3>
                                            
                                                Provider Intro Video <span>00:55</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section1">
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                                                    <span>1: Provider Intro Video</span>

                                                        <span>Preview</span>
                                                    
                                                    <span>00:55</span>

                                                        
                                                            
                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 01: Introduction to Minute Writing <span>11:48</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section2">
                                                <li>
                                                        
                                                    <span>2: Introduction to Minute Writing</span>

                                                        <span>Preview</span>
                                                    
                                                    <span>11:48</span>

                                                        
                                                            
                                                        
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                                    <li>
                                        <h3>
                                            
                                                Module 02: Preparation for Minute Taking <span>15:51</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section3">
                                                <li>
                                                    <span>3: Preparation for Minute Taking</span>

                                                    <span>15:51</span>

                                                        
                                                            
                                                        
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                                    <li>
                                        <h3>
                                            
                                                Module 03: The Meeting Structure <span>10:59</span>
                                                <span></span>
                                            
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                                                    <span>4: The Meeting Structure</span>

                                                    <span>10:59</span>

                                                        
                                                            
                                                        
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                                    <li>
                                        <h3>
                                            
                                                Module 04: Minute Meeting, Decision and Action <span>10:36</span>
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                                        </h3>
                                        <ul id="section5">
                                                <li>
                                                    <span>5: Minute Meeting, Decision and Action</span>

                                                    <span>10:36</span>

                                                        
                                                            
                                                        
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                                    <li>
                                        <h3>
                                            
                                                Module 05: Roles and Responsibility of Minute Taker <span>17:45</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section6">
                                                <li>
                                                    <span>6: Roles and Responsibility of Minute Taker</span>

                                                    <span>17:45</span>

                                                        
                                                            
                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 06: Tips for Minute Taking <span>09:15</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section7">
                                                <li>
                                                    <span>7: Tips for Minute Taking</span>

                                                    <span>09:15</span>

                                                        
                                                            
                                                        
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                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 07: Technology in Minute Taking <span>09:45</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section8">
                                                <li>
                                                    <span>8: Technology in Minute Taking</span>

                                                    <span>09:45</span>

                                                        
                                                            
                                                        
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                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 08: Building Confidence <span>07:36</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section9">
                                                <li>
                                                    <span>9: Building Confidence</span>

                                                    <span>07:36</span>

                                                        
                                                            
                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 09: Time Management  <span>09:10</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section10">
                                                <li>
                                                    <span>10: Time Management</span>

                                                    <span>09:10</span>

                                                        
                                                            
                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 10: Workplace Confidentiality Training  <span>12:55</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section11">
                                                <li>
                                                    <span>11: Workplace Confidentiality</span>

                                                    <span>10:55</span>

                                                        
                                                            
                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>12: CPD Certificate &amp; Transcript</span>

                                                    <span>01:00</span>

                                                                                                                                                                
                                                            
                                                            
                                                            
                                                            
                                                                PDF
                                                            
                                                        
                                                                                                    </li>
                                                <li>
                                                    <span>13: Leave a Review </span>

                                                    <span>01:00</span>

                                                                                                                                                                
                                                            
                                                            
                                                            
                                                            
                                                                PDF
                                                            
                                                        
                                                                                                    </li>
                                        </ul>
                                    </li><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Minute Taking course will be beneficial to people of all backgrounds but is especially ideal for</p><ul><li>A Personal Assistant/Administrative Assistant</li><li>Personal Assistant</li><li>Executive Personal Assistant</li><li>Office Admin</li><li>Beginner and intermediate individuals attending meetings</li><li>Secretaries, Personal Assistants, Junior Lawyers and Committee Officials</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This Minute Taking course will lead you to many different career opportunities; here are a few prospects:</p><ul><li>Minute Taker: <strong>£25,000 - £45,000</strong> per annum</li><li>Personal Assistant : <strong>£35,000 - £50,000</strong> per annum</li><li>Secretary: <strong>£28,000 - £54,000</strong> per annum</li><li>Chairperson: - <strong>£28,000 - £52,000 </strong>per annum</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>PDF Certificate (CPD Accredited)</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Reed courses certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>Will be downloadable when all lectures have been completed</p> </div>

                        </div>

Training Express

Minute Taking Diploma Level 3 Course

<div><h2> About Course</h2><div><h3>Create a safe workspace by increasing and respecting Diversity Equity and Inclusion at Workplace with this online DEI course.</h3><div></div> <span><span>In today's global business environment, organizations </span></span>striving for diversity equity and inclusion at workplace are achieving intended results. They provide proof that diversity, equity, and inclusion are much more than a legal or moral requirement. They're also a competitive advantage.
  <span>This DEI course outlines the role of corporate policy in promoting cultural, racial, gender or any other differences based on identity in the workforce. Enroll to learn how to participate in constructive conversations on diversity and frame meaningful DEI strategies.</span>  
Imagine that you work as part of a team with colleagues from different cultural backgrounds. How can your team quickly and seamlessly embrace diversity to boost productivity and have a positive experience? What is meant by 'diversity, equity and inclusion'? This course begins by introducing these interlinked values, commonly referred to as 'DEI'. We show you how to stage engaging and interactive training sessions that help employees to overcome any conflict or issues arising out of differences in culture, beliefs, socio-economic backgrounds, orientation or ideologies.<div><h4>DEI: Not Just a Buzzword, a Blueprint for a Better Workplace</h4> This course delivers valuable insights for any professional eager to build a more inclusive environment. However, it truly shines for those in leadership roles like managers and business owners. As the shapers of organizational culture, they'll find the content instrumental in championing DEI values within their teams.
What are some examples of biases and stereotypes? This DEI course provides case studies and explains how to overcome prejudice in the workplace. We lay out the components of an inclusive workplace to show you how to establish trust and safety for everyone in your organization.
Do you seek to initiate grassroots diversity and inclusion movement at your organization? Or maybe you're simply searching for effective strategies for commencing such initiatives. Whatever your goals, our course can help you to initiate a successful start.
 <h4>How does leadership help diversity?</h4>  
This course discusses the role that managers and leaders can play in championing diversity and inclusion.
Our exercises are crafted to cultivate empathy and compassion, enabling you to connect with colleagues on a deeper level. <strong>Accordingly</strong>, you'll foster self-awareness among your team, encouraging thoughtful reflection and personal growth. While valuable for any professional, this course shines brightest for managers and business owners. As leaders tasked with shaping organizational culture, they will find the content instrumental in championing DEI values within their teams.
This DEI sensitivity course provides exercises and techniques you can use to manage conflict and keep your workplace free of identity-related prejudice. Sign up to gain important contemporary skills you can use in any workplace.</div></div></div> <div><h3> What Will You Learn?</h3><ul><li> <span></span> <span>Distinguish between diversity and inclusion and how equity fits into your diversity and inclusion goals</span></li><li> <span></span> <span>Identify the components of an inclusive workplace</span></li><li> <span></span> <span>Discuss the importance of diversity, equity and inclusion in the workplace</span></li><li> <span></span> <span>Analyze issues critical to of diversity, equity and inclusion</span></li><li> <span></span> <span>Discuss various biases and stereotypes that affect workplace productivity</span></li><li> <span></span> <span>Describe the role of leadership in cultivating and supporting a more diverse and inclusive organization</span></li><li> <span></span> <span>Explain how to create a more diverse and inclusive workplace</span></li></ul></div><div><h3> Course Content</h3><div><div><h4> Introduction to Diversity, Equity, and Inclusion at Work</h4><div><div><ul><li><div> <span></span><h5> Introduction Diversity, Equity, and Inclusion at Work</h5></div><div> </div></li></ul></div></div></div><div><h4> Diversity, Equity, and Inclusion</h4><div><div><ul><li><div> <span></span><h5> Diversity, Equity, and Inclusion</h5></div><div> </div></li></ul></div></div></div><div><h4> Understanding Bias and Stereotypes</h4><div><div><ul><li><div> <span></span><h5> Understanding Bias and Stereotypes Part 1</h5></div><div> </div></li><li><div> <span></span><h5> Understanding Bias and Stereotypes Part 2</h5></div><div> </div></li><li><div> <span></span><h5> Understanding Bias and Stereotypes Part 3</h5></div><div> </div></li></ul></div></div></div><div><h4> Creating a Safe and Inclusive Workplace</h4><div><div><ul><li><div> <span></span><h5> Part 1</h5></div><div> </div></li><li><div> <span></span><h5> Part 2</h5></div><div> </div></li></ul></div></div></div><div><h4> The Role of Leadership in DEI</h4><div><div><ul><li><div> <span></span><h5> The Role of Leadership in DEI part 1</h5></div><div> </div></li><li><div> <span></span><h5> The Role of Leadership in DEI part 2</h5></div><div> </div></li></ul></div></div></div><div><h4> DEI Exercises for Workplace</h4><div><div><ul><li><div> <span></span><h5> Exercise 1</h5></div><div> </div></li><li><div> <span></span><h5> Exercise 2</h5></div><div> </div></li><li><div> <span></span><h5> Exercise 3</h5></div><div> </div></li><li><div> <span></span><h5> Exercise 4</h5></div><div> </div></li></ul></div></div></div><div><h4> Conclusion and Next Steps</h4><div><div><ul><li><div> <span></span><h5> Conclusion and Next Steps</h5></div><div> </div></li></ul></div></div></div></div></div>A course by  Xpert Learning  Audience  Individual contributors and managers interested in getting diversity initiatives started in their organization  Executives responsible for strategic culture efforts  Team managers and supervisors  Anyone interested in creating an inclusive and supportive culture that promotes equal opportunities and treatment of employees

Xpert Learning

Equality & Diversity

Diversity & Discrimination

Equity & Diversity

Diversity

Gender Diversity

Diversity & Inclusion

Diversity, Equity, and Inclusion at Workplace

<p style="font-size: 16px; color: rgb(255, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color:#FF0000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">STOP Press: New Website promotion: RRP &pound;69, Offer price just &pound;12.99!</strong>
<br fr-original-style="" style="box-sizing: border-box;"> (Limited period only.)</p>

<p style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">As with all ZandaX courses, you can return to re-run, review and revise as often as you like!</em></strong><em fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">(12 month unlimited single user license)</em></p><p style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Objectives:</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">After taking this course, you&#39;ll be able to:</p>
<li fr-original-style="" style="box-sizing: border-box;">Ask the right questions to discover what people think
</li>
<li fr-original-style="" style="box-sizing: border-box;">Use the Funnel to direct conversations to a satisfactory end point
</li>
<li fr-original-style="" style="box-sizing: border-box;">Apply the Five Levels of Listening to how you listen to others
</li>
<li fr-original-style="" style="box-sizing: border-box;">Listen actively during every conversation that&#39;s important to you
</li>
<li fr-original-style="" style="box-sizing: border-box;">Understand the basics of face-to-face communication
</li>
<li fr-original-style="" style="box-sizing: border-box;">Start off right when meeting people in person
</li>
<li fr-original-style="" style="box-sizing: border-box;">Set your own rules for success - and stick to them

<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">


<p style="font-size: 18px; color: var(--text); box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learn the Core Skills That Will Supercharge Your Communication</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our Questioning, Listening and Face-to-Face Communication course has been developed for anyone who wants to improve their core communication skills. And the skills we cover here are probably the most important you&#39;ll ever need.</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course will enable you to communicate clearly, confidently and effectively.</p>


<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

<p style="font-size: 18px; color: var(--text); box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Target Audience:</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
Anyone who wants to improve the core communication skills of questioning, listening and face to face communication, whether for themselves or for their staff, and for situations that cover work, home and friends.
</p>

<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

<p style="font-size: 18px; color: var(--text); box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Pre-Course Requirements</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
All concepts and tools are explained simply and helpfully, so there are no pre-course requirements: all you need is a desire to improve the communication skills that everyone needs!
</p>

<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

<p style="font-size: 18px; color: var(--text); box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Career Path:</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Just think:</strong> how will you benefit when you know how to ask questions effectively, employ active listening and communicate effectively face-to-face?</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Learn how to get so much more from your communications when you employ the skills and knowledge we present in this course.</p>

<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

<p style="font-size: 18px; color: var(--text); box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Outline:</strong></p>

</li>
<li fr-original-style="" style="box-sizing: border-box;"> Course Introduction &amp; Workbook Download
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Verbal Skills and Asking Questions
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Open and Closed Questions
</li>
<li fr-original-style="" style="box-sizing: border-box;"> The Five Levels of Listening
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Active Listening
</li>
<li fr-original-style="" style="box-sizing: border-box;"> About Face-to-Face Communication
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Starting Off Right
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Rules for Success
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Key Takeaways
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Module Test
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Course Wrap Up
</li>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">[NOTE: An interactive workbook is provided to support your learning]</p>

ZandaX

Listening Skills

Meeting Skills

Active Listening

Listening & Speaking

Learn the vital core skills of questioning and listening skills, and face-to-face communication.
Includes Verbal Skills & Asking Questions, Open & Closed Questions, The Funnel, Active Listening, Face‐to‐Face Communication, Rules for Success

Questioning, Listening & Face-to Face Communication

<h3><b>Overview</b></h3>
<span>Learn one of the most spoken languages worldwide - French</span><span>,</span><span> with our <strong>French : Beginner's Guide Level 3 </strong>course! </span>

<span>French is one of the official languages of the United Nations and the European Union. It plays a significant role in diplomacy and international relations, driving </span><span>millions</span><span> of people to learn french. This interactive course will assist you in learning </span><span>F</span><span>rench with easy methods. It will also teach you vocabularies, phrases, sentence structure, and important conversational words. This <strong>French : Beginner's Guide Level 3 </strong>course will help you gain the confidence to speak </span><span>F</span><span>rench in front of others</span><span>, to take part in everyday basic conversations</span><span>.</span>

<span>Sign up today and explore the romance language, French! </span>
<h3><b>How will I get my certificate?</b></h3>
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
<h3><b>Who is this course for?</b></h3>
<span>There is no experience or previous qualifications required for enrolment on this French : Beginner's Guide Level 3</span><span>. It is available to all students, of all academic backgrounds.</span>
<h3><b>Requirements</b></h3>
<span>Our French : Beginner's Guide Level 3</span><span> is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.</span>

<span>There is no time limit for completing this course, it can be studied in your own time at your own pace.</span>
<h3><b>Career path</b></h3>
<span>Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business &amp; Management , Admin, Accountancy &amp; Finance, Secretarial &amp; PA, Teaching &amp; Mentoring etc.</span> <h3>Course Curriculum</h3><div><p>10 sections • 65 lectures • 03:32:00 total length</p></div><div><div><div><div><div></div></div></div></div><div><div><div><div><div><div><p>•French in just three minutes?: 00:05:00</p></div><div><div><p>•Lesson 1a: 00:03:00</p></div><div><div><p>•Lesson 1b: 00:03:00</p></div><div><div><p>•Lesson 1c: 00:03:00</p></div><div><div><p>•Lesson 1d: 00:03:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Lesson 2a: 00:03:00</p></div><div><div><p>•Lesson 2b: 00:03:00</p></div><div><div><p>•Lesson 2c: 00:03:00</p></div><div><div><p>•Lesson 2d: 00:03:00</p></div><div><div><p>•Lesson 2e: 00:05:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Lesson 3a: 00:03:00</p></div><div><div><p>•Lesson 3b: 00:03:00</p></div><div><div><p>•Lesson 3c: 00:04:00</p></div><div><div><p>•Lesson 3d: 00:03:00</p></div><div><div><p>•Lesson 3e: 00:03:00</p></div><div><div><p>•Lesson 3f: 00:03:00</p></div><div><div><p>•Lesson 3g: 00:03:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Lesson 4a: 00:03:00</p></div><div><div><p>•Lesson 4b: 00:03:00</p></div><div><div><p>•Lesson 4c: 00:03:00</p></div><div><div><p>•Lesson 4d: 00:03:00</p></div><div><div><p>•Lesson 4e: 00:03:00</p></div><div><div><p>•Lesson 4f: 00:03:00</p></div><div><div><p>•Lesson 4g: 00:05:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Lesson 5a: 00:03:00</p></div><div><div><p>•Lesson 5b: 00:03:00</p></div><div><div><p>•Lesson 5c: 00:03:00</p></div><div><div><p>•Lesson 5d: 00:03:00</p></div><div><div><p>•Lesson 5e: 00:04:00</p></div><div><div><p>•Lesson 5f: 00:03:00</p></div><div><div><p>•Lesson 5g: 00:03:00</p></div><div><div><p>•Lesson 5h: 00:03:00</p></div><div><div><p>•Lesson 5i: 00:05:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Lesson 6a: 00:03:00</p></div><div><div><p>•Lesson 6b: 00:03:00</p></div><div><div><p>•Lesson 6c: 00:03:00</p></div><div><div><p>•Lesson 6d: 00:03:00</p></div><div><div><p>•Lesson 6e: 00:03:00</p></div><div><div><p>•Lesson 6f: 00:03:00</p></div><div><div><p>•Lesson 6g: 00:04:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Lesson 7a: 00:03:00</p></div><div><div><p>•Lesson 7b: 00:03:00</p></div><div><div><p>•Lesson 7c: 00:03:00</p></div><div><div><p>•Lesson 7d: 00:03:00</p></div><div><div><p>•Lesson 7e: 00:03:00</p></div><div><div><p>•Lesson 7f: 00:03:00</p></div><div><div><p>•Lesson 7g: 00:03:00</p></div><div><div><p>•Lesson 7h: 00:03:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Lesson 8a: 00:03:00</p></div><div><div><p>•Lesson 8b: 00:03:00</p></div><div><div><p>•Lesson 8c: 00:03:00</p></div><div><div><p>•Lesson 8d: 00:05:00</p></div><div><div><p>•Lesson 8e: 00:03:00</p></div><div><div><p>•Lesson 8f: 00:04:00</p></div><div><div><p>•Lesson 8g: 00:03:00</p></div><div><div><p>•Lesson 8h: 00:03:00</p></div><div><div><p>•Lesson 8i: 00:03:00</p></div><div><div><p>•Lesson 8j: 00:03:00</p></div><div><div><p>•Lesson 8k: 00:03:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Lesson 9a: 00:03:00</p></div><div><div><p>•Lesson 9b: 00:03:00</p></div><div><div><p>•Lesson 9c: 00:03:00</p></div><div><div><p>•Lesson 9d: 00:03:00</p></div><div><div><p>•Lesson 9e: 00:03:00</p></div><div><div><p>•Lesson 9f: 00:06:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Apex Learning

A Level French

FA Level 1

French : Beginner's Guide Level 3

Harpenden

<p>Consciously or not, most of us use a coaching approach at work to one degree or another. When we are clearer about what we do that works we get even better results. When we invest time in building our skills, by getting some training in the subject, we get the best results of all. If you're interested in improving your coaching skills, then this is the programme for you.</p><ul><li>ENHANCE YOUR UNDERSTANDING OF THE SKILLS AND APPROACHES THAT UNDERPIN COACHING EXCELLENCE</li><li>IMPROVE THE QUALITY OF YOUR COACHING BY LEVERAGING THE SKILLS THAT YOU ALREADY HAVE</li><li>LEARN HOW TO MAKE YOUR COACHING CONVERSATIONS MORE EFFECTIVE</li><li>DEVELOP AN ACTION PLAN TO TAKE YOUR COACHING TO THE NEXT LEVEL</li></ul><section>
                    <h3>1. Welcome and introduction</h3><ul><li>What will make today worthwhile for you?</li></ul><h3>2. Coaching or 'a coaching approach'?</h3><ul><li>What is coaching? Myths and reality</li><li>What is 'a coaching approach'? What's the difference?</li><li>How does 'a coaching approach' differ from a management conversation?</li><li>Heron's model for 'coaching styles'</li><li>Your coaching / communication style</li></ul><h3>3. Four key coaching skills</h3><ul><li>Building trust and rapport</li><li>Active listening</li><li>Powerful questions</li><li>Designing action</li></ul><h3>4. A framework for a coaching conversation</h3><ul><li>The OSCAR model</li><li>Encourage accountability and responsibility with team members</li><li>Empower colleagues / clients</li></ul><h3>5. Application</h3><ul><li>Skills practice: using the OSCAR framework and core coaching skills to achieve effective outcomes from a coaching conversation</li></ul><h3>6. Review and next steps</h3><ul><li>Reflections and action planning</li></ul>


                </section>

Maximum Performance

Coaching Skills in a Day!

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			<p><span>Having the capacity to communicate adequately is a necessary fundamental ability that impacts our level of professional success, the stability of our family life, the nature of our social connections and our very own bliss. The best communicators inspire and motivate people, help them make an active decision, and enhance their understanding. Communication skills are a core interpersonal skill, and by discovering how to improve ourselves in this area, we can expect the widest range of long and short-term benefits.</span></p>
<p><span>In this course, you will be introduced to many communication styles and learn how to improve your skills to get the best results in all of your future interactions. You will likewise explore a full range of core communication principles; so that you can start communicating with higher confidence in every aspect of your life.</span></p>
<p><span>If you want to begin communicating with far more clarity, confidence, and persuasiveness then this course is your one stop.</span></p>
<h3><b>Course Highlights</b></h3>
<p><b>Extended Diploma in Communication Skills</b><span> is an award winning and the best selling </span><b></b><span> course that has been given the CPD Certification &amp; IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.</span></p>
<p><span>It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed <strong>Extended Diploma in Communication Skills</strong> into </span><b>30</b><span> modules for teaching you everything you need to become successful in this profession.</span></p>
<p><span>To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just </span><b>15 hours, 34 minutes</b><span> and it is also possible to study at your own pace.</span></p>
<p><span>We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</span></p>
<p><span>For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.</span></p>
<h3><b>Why You Should Choose</b><b> Extended Diploma in Communication Skills</b></h3>
<ul>
<li><span>Lifetime access to the course</span></li>
<li><span>No hidden fees or exam charges</span></li>
<li><span>CPD Accredited certification on successful completion</span></li>
<li><span>Full Tutor support on weekdays (Monday - Friday)</span></li>
<li><span>Efficient exam system, assessment and instant results</span></li>
<li><span>Download Printable PDF certificate immediately after completion</span></li>
<li><span>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</span></li>
<li><span>Improve your chance of gaining professional skills and better earning potential.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Extended Diploma in Communication Skills </b><span>is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Extended Diploma in Communication Skills</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. </span></p><table>				<tbody><tr>
					<td colspan="4">Extended Diploma in Communication Skills - Updated Version</td>
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					<td><i></i></td>
					<td>Introduction To Communication - Goals &amp; Benefits</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:07:00</span></td>
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								<tr>
					<td><i></i></td>
					<td>Key Principles Of Communication</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
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					<td><i></i></td>
					<td>We Are ALWAYS Communicating</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
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					<td><i></i></td>
					<td>Fundamentals Of Communication - Part 1</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
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					<td><i></i></td>
					<td>Fundamentals Of Communication - Part 2</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Great Communication Tips - Part 1</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Great Communication Tips - Part 2</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
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					<td><i></i></td>
					<td>Self-Talk &amp; Powerful Language</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
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					<td>Miscommunication</td>
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					<td><span><i></i> 00:06:00</span></td>
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					<td>Still MORE Great Tips! Part 1</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
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					<td>Still MORE Great Tips! Part 2</td>
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					<td><span><i></i> 00:08:00</span></td>
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					<td>Still MORE Great Tips! Part 3</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td>Final Thoughts and Suggestions</td>
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					<td><span><i></i> 00:06:00</span></td>
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					<td>PROMO Communication (BEST)</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:06:00</span></td>
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					<td colspan="4">Extended Diploma in Communication Skills - Old Version</td>
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					<td colspan="4">Basic Communication Skills</td>
				</tr>
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					<td><i></i></td>
					<td>Communication Basics</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:15:00</span></td>
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					<td><i></i></td>
					<td>Types Of Communication</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:30:00</span></td>
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					<td>Types Of Personalities</td>
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					<td><span><i></i> 01:00:00</span></td>
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					<td>Body Language Basics</td>
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					<td><span><i></i> 00:30:00</span></td>
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					<td>Improving Skills</td>
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					<td><span><i></i> 00:30:00</span></td>
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					<td>Final Hints</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
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					<td colspan="4">Effective Communication Skills</td>
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					<td>Techniques To Be A Spontaneous Speaker</td>
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					<td><span><i></i> 01:00:00</span></td>
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					<td>Knowledge Is Power - So Enrich Your Knowledge</td>
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					<td>Remarkable Tips To Introduce Yourself</td>
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					<td><span><i></i> 01:00:00</span></td>
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					<td>Simple Strategies That Promote Conversations</td>
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					<td><span><i></i> 01:00:00</span></td>
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					<td>Speaking From The Heart</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td><i></i></td>
					<td>Learn To Be A Good Listener First</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
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					<td><i></i></td>
					<td>Stop Bragging About Yourself</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td><i></i></td>
					<td>Easy Way To Start A Conversation</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td><i></i></td>
					<td>Handle Criticism Smartly</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td><i></i></td>
					<td>Asking For What You Want</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
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					<td colspan="4">Mock Exam</td>
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					<td><i></i></td>
					<td>Mock Exam- Extended Diploma in Communication Skills</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
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					<td colspan="4">Final Exam</td>
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					<td>Final Exam- Extended Diploma in Communication Skills</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
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iStudy UK

Professional Skills

Business Communication Skills

Professional Skills Course (PSC)

Business Communication

Diploma in Professional Studies (DPS)

Communication Skills

Extended Diploma in Communication Skills

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			<p><span>English is the world's first global language and has become essential for people who wish to travel and enjoy English language culture.</span></p>
<p><span>This Complete English Course - Beginner Level is designed to introduce you to the English language in an effective and motivating way. This course will provide the most important learning points for beginning level English learners. If you've never studied English before, or need to brush up on the basics, this course will help you improve your speaking, listening, reading and writing. Through this course you will be able to hold a conversation in English. Learn to acquire basic and some intermediate English skills.</span></p>
<p><span>Upon completion of the course, the goal is that participants can conduct everyday actions, such as introducing themselves, shop and perform other basic skills in English. This course will help you learn basic English and build your confidence to begin to have conversations in English.</span></p>
<h3><strong>What Will I Learn?</strong></h3>
<ul>
<li><span>Hold a conversation in English.</span></li>
<li>Learn the basics and some intermediate of English grammar.</li>
<li>Acquire basic and some intermediate English skills.</li>
</ul>
<h3><strong>Requirements</strong></h3>
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<ul>
<li>You should be able to use a PC at a beginner level.</li>
<li>No previous English knowledge is required.</li>
<li>Videos are in English with captions.</li>
<li>Native Teacher</li>
<li>Free Demo Lessons</li>
</ul>
<h3><strong>Who is the target audience?</strong></h3>
<ul>
<li>Anyone who wants to learn English fast and easy.</li>
<li>This course is designed for beginners. We start with the absolute basics.</li>
<li>If you are nearly intermediate you can improve your English with this course.</li>
</ul>
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					<td colspan="4">Learn English: English Course for Beginners (A1, A2, A2+)</td>
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					<td><i></i></td>
					<td>Learn English- Find out all about this course in less than two minutes</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:01:00</span></td>
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					<td><i></i></td>
					<td>Learn English - Greetings. Introductions and Alphabet. Spelling Skills</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:11:00</span></td>
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					<td><i></i></td>
					<td>Learn English - Greetings. Introductions and Alphabet. Spelling Skill (ii)</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
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					<td>Learn English - Numbers. Cardinal &amp; Ordinal numbers</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
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					<td><i></i></td>
					<td>Numbers. Decimal points, Percentages &amp; Fractions. Money &amp; more</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Numbers. Decimal points, Percentages &amp; Fractions. Money &amp; more (ii)</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
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					<td colspan="4">Names</td>
				</tr>
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					<td><i></i></td>
					<td>Learn English - Name &amp; Personal Information</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
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					<td><i></i></td>
					<td>Learn English - This, that, here, there. Animals</td>
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					<td><span><i></i> 00:11:00</span></td>
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					<td>Learn English - Present of the verb 'to be'</td>
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					<td>Learn English - Action Verbs</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
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					<td><i></i></td>
					<td>Learn English - Adjectives. Comparative and Superlative Adjectives.</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
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					<td>Learn English - Basic prepositions use. Prepositions</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
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					<td><i></i></td>
					<td>Learn English - There is, There are. Nouns</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn English - Some, any, much, many</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn English - Question Words</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Verbs</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn English - Irregular Verbs</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn English - Adverbs.</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn English - Adverbs of Frequency</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Subject Pronouns. Possessive Adjectives. Object Pronouns. Possess</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn English - Jobs.</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn English - Telling the Time.</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn English - Telling the Time. (II)</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn English - Time expressions.</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn English - Everyday Objects</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn English - House and rooms</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn English - Future simple</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn English - Emotions</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Tense</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn English - Perfect Continuous Tense</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn English - Perfect Tense</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn English - Parts of human body</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn English - Perfect Continuous Tense</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn English - Friends and family</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn English - Gerunds</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn English - Town, city, countryside</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn English - Active Voice and Passive Voice</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn English - Mood of the sentence</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn English - Conjunctions and Conjunctive Adverbs</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn English - Auxiliary Verbs</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn English - Grammar essentials</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Dictation</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dictation 1</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dictation 2</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dictation 3</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dictation 4</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dictation 6</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Course Certification</td>
				</tr>
				</tbody></table>

English as a Foreign Language (EFL)

English Language Teaching

English Speaking

English Vocabulary

Teaching English

General English

Complete English Course - Beginner Level

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                            <div>
                <b>Quality Guarantee:</b>
                <p>Promising training excellence, satisfaction gurantee</p>
            </div>
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        <div>                <div>
                    
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                            <div>
                <p>Accredited by </p>
                <p>CPD UK &amp; Quality License Scheme </p>
            </div>
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        <div>                <div>
                    
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                            <div>
                <p>Tutor Support </p>
                <p>Unlimited support via email, till you complete the course</p>
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                <b>Recognised Certification:</b>
                <p>Accepted by thousands of professional bodies</p>
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                <p>Start Anytime </p>
                <p>With 1 year access to the course materials</p>
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                <p>Online Learning </p>
                <p>Learn from anywhere, whenever you want  </p>
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    </div>
    
<div>
<p>With this transformative course, you will progress from a beginner to an intermediate level, confidently engaging in conversations in the Spanish Language. With the help of experienced instructors, you will practise more complex sentence structures and improve your Spanish fluency.</p>
<h2>This course at a glance</h2>
<ul>
<li>Accredited by CPD UK</li>
<li>Gain a useful repertoire of Spanish phrases and vocabulary that will  improve your conversational ability</li>
<li>Understand fundamentals of Spanish such as reading comprehension, writing, listening comprehension and speaking</li>
<li>Learn how to use pronouns, prepositions, and conjunctions in Spanish</li>
<li>Learn how to speak on new topics like time, seasons, cities, and languages'</li>
<li>Gain more knowledge about Spanish and Hispanic culture</li>
<li>Understand what sets the Spanish language apart from other languages, what its main traits are, and how the Spanish</li>
<li>alphabet works</li>
<li>Able to produce and speak thousands of perfectly constructed phrases</li>
<li>Know how to handle basic structures of Spanish with ease and confidence</li>
<li>Learn how to be polite in Spanish, how to pronounce words such as the double L and knowledge about nouns, adverbs, adjectives</li>
</ul>
</div>
<h2>Why Spanish Language Course Masterclass right for you?</h2>
<p>This is a complete online Spanish course that will teach you the advanced levels of the Spanish language and update you with level 1 basic conversation in Spanish on topics like work, food, and preferences. The comprehensive online course will guide you in describing people and things, introducing yourself, talking about life and asking questions about other people as part of level 2.</p>
<p>By the end of the course, you will have a basic understanding of the first few words of the Spanish language, adjectives used in the sentences, reverse translations, recap translations, and reverse recap translations, and much more.</p>
<p></p>
<h2>Spanish Language Course Masterclass Details</h2>
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            Accredited by             
        </h3>
        <div id="panelsStayOpen-collapse653bb06433da9">
            <div>
                
<p>
CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.</p>
<p>            </p></div>
        </div>
    </div>
	    <div>
        <h3 id="small-panelsStayOpen-heading653bb06433dbb">
            
            Course Curriculum            
        </h3>
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            <div>
                <p></p>
<h4>Spanish Language for Beginner</h4>
<ul>
<li>Lesson 1</li>
<li>Lesson 2</li>
<li>Lesson 3</li>
<li>Lesson 4</li>
<li>Lesson 5</li>
<li>Lesson 6</li>
<li>Lesson 7</li>
<li>Lesson 8</li>
<li>Lesson 9</li>
</ul>
<h4>Spanish Language For Intermediate Level</h4>
<ul>
<li>Lesson 10</li>
<li>Lesson 11</li>
<li>Lesson 12</li>
<li>Lesson 13</li>
<li>Lesson 14</li>
<li>Lesson 15</li>
<li>Lesson 16</li>
<li>Lesson 17</li>
<li>Lesson 18</li>
</ul>
<p>            </p></div>
        </div>
    </div>
	    <div>
        <h3 id="small-panelsStayOpen-heading653bb06433dc4">
            
            Who should take this course?            
        </h3>
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            <div>
                <p></p>
<p>This complete online Spanish course is designed for those who want to take their career to the next level or anyone who wants to gain knowledge about Spanish language words, alphabets, nouns, adjectives, and expand vocabulary.</p>
<p>            </p></div>
        </div>
    </div>
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        <h3 id="small-panelsStayOpen-heading653bb06433dcd">
            
            Entry Requirements            
        </h3>
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            <div>
                <p></p>
<ul>
<li>There are no academic entry requirements for this course, and it is open to students of all academic backgrounds.</li>
<li>However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection.</li>
</ul>
<p>            </p></div>
        </div>
    </div>
	    <div>
        <h3 id="small-panelsStayOpen-heading653bb06433dd4">
            
            Assessment Method            
        </h3>
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            <div>
                <p></p>
<p>This Spanish language course masterclass - beginner to intermediate assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%.</p>
<p>            </p></div>
        </div>
    </div>
	    <div>
        <h3 id="small-panelsStayOpen-heading653bb06433dde">
            
            Certification            
        </h3>
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            <div>
                <p></p>
<h4>Certificate of Achievement from Lead Academy</h4>
<p>
After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of Â£12, and there is an additional fee to obtain a printed copy certificate which is Â£35.
            </p></div>
        </div>
    </div>
	<p></p><h2><b>FAQs</b></h2>

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								<h3 id="panelsStayOpen-heading21">
									
										Is CPD a recognised qualification in the UK?									
								</h3>
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										<p>CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. </p>
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										Are QLS courses recognised?									
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										<p>Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. </p>
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								<h3 id="panelsStayOpen-heading25">
									
										When will I receive my certificate?									
								</h3>
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									<div>
										<p>For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. </p>
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										Can I pay by invoice?									
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										<p>Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. </p>
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										Can I pay via instalment?									
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										<p>Yes, you can pay via instalments at checkout. </p>
									</div>
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								<h3 id="panelsStayOpen-heading31">
									
										How to take online classes from home?									
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										<p>Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. </p>
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										Does age matter in online learning?									
								</h3>
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										<p>No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. </p>
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								<h3 id="panelsStayOpen-heading35">
									
										When I will get the login details for my course?									
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										<p>After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org </p>
									</div>
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							</div>
												</div>

Lead Academy

Spanish Language Course Masterclass - Beginner to Intermediate

Reading

Nottingham

Dickson Training Ltd

ILM Level 5 Qualifications in Business Coaching and Mentoring

Diploma (Zoom)

Certificate (Zoom)

Diploma

Certificate

Caerphilly

<p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);">This workshop will builds the skills and confidence of tutors, trainers and assessors, to enable them to have conversations about mental health and wellbeing with their learners.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">The course focuses on knowing how to better support your learners through effective communication will create an environment of trust and understanding. This course will enable you to:</p><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Build positive relationships and rapport with your learners</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Use a range of questioning techniques with your learners to have discussions about wellbeing</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Being able to use effective questioning techniques</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Develops active listening skills</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Maintain confidentiality and know how to make referrals</div></li></ul></div><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);"><br fr-original-style="" style="box-sizing: border-box;"></div></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><h2 style="color: var(--ast-global-color-2); box-sizing: border-box;" fr-original-style=" color: var(--ast-global-color-2);">Further Information</h2><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);">&bull; Please ensure you have read our Terms and Conditions which include privacy, cancellation and course duration</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">&bull; This course can be completed bilingually. Workshops are in English. Support and mentoring for assignments and practical units can be in Welsh.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">&bull; This course can take between 3 months and a year to complete. We work at a pace to suit you, and will encourage you to complete in a timely manner.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">&bull; You may be eligible for funding for this course. Please ask about this on application. (Funding is limited and eligibility criteria apply)</p></div><div style="color: var(--ast-global-color-5); box-sizing: border-box;" fr-original-style=" color: var(--ast-global-color-5);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h2 style="color: var(--ast-global-color-2); box-sizing: border-box;" id="isPasted" fr-original-style=" color: var(--ast-global-color-2);">Benefits</h2><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><div style="color: rgb(75, 79, 88); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Develops confidence in having conversations about wellbeing</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Demonstrates commitment to learners, their learning, safety and wellbeing (Professional Standards)</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Can be used towards CPD hours</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Network with colleagues to build positive and collaborative relationships</div></li></ul></div></div>

This workshop will builds the skills and confidence of tutors, trainers and assessors, to enable them to have conversations about mental health and wellbeing with their learners.
The course focuses on knowing how to better support your learners through effective communication will create an environment of trust and understanding. This course will enable you to:
Build positive relationships and rapport with your learners
Use a range of questioning techniques with your learners to have discussions about wellbeing
Being able to use effective questioning techniques
Develops active listening skills
Maintain confidentiality and know how to make referrals



Further Information
• Please ensure you have read our Terms and Conditions which include privacy, cancellation and course duration
• This course can be completed bilingually. Workshops are in English. Support and mentoring for assignments and practical units can be in Welsh.
• This course can take between 3 months and a year to complete. We work at a pace to suit you, and will encourage you to complete in a timely manner.
• You may be eligible for funding for this course. Please ask about this on application. (Funding is limited and eligibility criteria apply)



Benefits
Develops confidence in having conversations about wellbeing
Demonstrates commitment to learners, their learning, safety and wellbeing (Professional Standards)
Can be used towards CPD hours
Network with colleagues to build positive and collaborative relationships

Panda Education and Training Ltd

Mental Health Awareness

Health & Wellbeing

Using a range a communication techniques, be able to support your learner's mental health and wellbeing. 

Supporting your learners’ wellbeing: A communication toolkit

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time <em fr-original-style="" style="box-sizing: border-box;">Essentials in Communication and Co-production with Parents/Carers</em>. We recommend that you have completed the &#39;Essentials&#39; course before booking this course (please see our booking page or contact <span style="color: rgb(209, 72, 65); box-sizing: border-box;" fr-original-style="color: rgb(209, 72, 65);">admin@bornattherighttime.com</span> to find out more).&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.</span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Content</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Using lived experience to understand what can lead to conflict and relationship breakdown&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Relationship building and avoiding conflict and t</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">he factors underpinning challenging situations and difficult conversations&nbsp;</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">System structures which negatively affect effective communication and collaboration&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The impact of trauma and use of trauma informed practice&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">BRAVING inventory (Brene Brown) and creating healthy boundaries&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ways to create professional, meaningful connection with parents/carers in the current context.<br fr-original-style="" style="box-sizing: border-box;"></span></span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery</strong></span></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);">2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024</span></li></ul>

This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time Essentials in Communication and Co-production with Parents/Carers. We recommend that you have completed the 'Essentials' course before booking this course (please see our booking page or contact admin@bornattherighttime.com to find out more). 
Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.

Content
Using lived experience to understand what can lead to conflict and relationship breakdown
Relationship building and avoiding conflict and the factors underpinning challenging situations and difficult conversations
System structures which negatively affect effective communication and collaboration
The impact of trauma and use of trauma informed practice
BRAVING inventory (Brene Brown) and creating healthy boundaries
Ways to create professional, meaningful connection with parents/carers in the current context.
Delivery
2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024

Born at the Right Time

Learning Disability Nurse

Allied Health

SENCO

Allied Health Professions (AHP)

Midwifery

Healthcare Workers

Sen Teaching Assistant

Speech & Language Therapist

Social Worker

Occupational Therapist

Disability Awareness

Speech & Language Therapy (SLT)

Social Care

Learning Disability

Physiotherapist

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training. 

Difficult Conversations, Conflict and Relationship Building with Parents/Carers (Oct 24)

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">KNOW THE RULES! POOR GRAMMAR SHOWS A LACK OF ATTENTION TO DETAIL AND ULTIMATELY CAN SLOW DOWN COMMUNICATIONS AS WELL AS PRODUCTIVITY.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Business people who know grammar judge others based on their correct (or incorrect) usage.</b>&nbsp;Be the professional who is able to be clear and correct in writing.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Business Grammar &amp; Usage: ENGLISH BOOT CAMP is the answer for today&rsquo;s business competitive environment.</b>&nbsp;Interactive instruction and collaboration with your fellow attendees means that you will master the skills and apply your new knowledge to the classroom exercises and activities. When you return to work, you&rsquo;ll have new confidence about what is right and wrong, when it comes to writing.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Attendees Will Be Able To:</b></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Know the Parts of Speech and their correct uses;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand Sentence Structure, including applying rules for Subject-Verb and Pronoun-Antecedent Agreement;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Be able to create Plurals and Possessives accurately and with certainty;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Review and use the rules of Spelling, Mechanics (Capitalization, Abbreviation, Number Use), and Punctuation;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create original email / documents to employ newly-learned class material.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Business Grammar and Usage</strong> is a 4-hour interactive virtual class for up to ten people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">It was great to have the opportunity to learn some new techniques and to gain more awareness of how I present myself. The most immediately applicable uses have been in reducing my &ldquo;ums&rdquo; and &ldquo;ahs&rdquo; and in trying to come to my point in a more succinct way. I&rsquo;ve been cultivating this awareness in one-on-one settings; meetings and individual conversations.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Christina Vargas</span>

KNOW THE RULES! POOR GRAMMAR SHOWS A LACK OF ATTENTION TO DETAIL AND ULTIMATELY CAN SLOW DOWN COMMUNICATIONS AS WELL AS PRODUCTIVITY.
Business people who know grammar judge others based on their correct (or incorrect) usage. Be the professional who is able to be clear and correct in writing.
Business Grammar & Usage: ENGLISH BOOT CAMP is the answer for today’s business competitive environment. Interactive instruction and collaboration with your fellow attendees means that you will master the skills and apply your new knowledge to the classroom exercises and activities. When you return to work, you’ll have new confidence about what is right and wrong, when it comes to writing.
Attendees Will Be Able To:
Know the Parts of Speech and their correct uses;
Understand Sentence Structure, including applying rules for Subject-Verb and Pronoun-Antecedent Agreement;
Be able to create Plurals and Possessives accurately and with certainty;
Review and use the rules of Spelling, Mechanics (Capitalization, Abbreviation, Number Use), and Punctuation;
Create original email / documents to employ newly-learned class material.
 
Online Format—Business Grammar and Usage is a 4-hour interactive virtual class for up to ten people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



It was great to have the opportunity to learn some new techniques and to gain more awareness of how I present myself. The most immediately applicable uses have been in reducing my “ums” and “ahs” and in trying to come to my point in a more succinct way. I’ve been cultivating this awareness in one-on-one settings; meetings and individual conversations.
Christina Vargas

Improving Communications Uk

BUSINESS GRAMMAR & USAGE

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">LOOKING FOR:</strong>&nbsp;YA, NEW ADULT &amp; ADULT ROMANCE</p><p style=" color: rgb(122, 122, 122);" id="isPasted" fr-original-style=" color: rgb(122, 122, 122);"><span style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Born to two bibliophiles, Isabel Lineberry could not have grown up to be anything else. She was born and raised in the Southwest United States but always knew she wanted to move to the UK. In high school she set her sights on a job in the publishing industry and hasn&rsquo;t blinked since.</span></p><p style=" color: rgb(122, 122, 122);" fr-original-style=" color: rgb(122, 122, 122);"><span style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Isabel graduated in 2021 from Barrett, the Honors College at Arizona State University, with dual degrees in English Literature and Business Entrepreneurship. Just a few months later she was in Scotland pursuing an MLitt in Fantasy at the University of Glasgow. She wrote her Masters thesis on Tamora Pierce and is a fan of Ray Bradbury, Octavia Butler and Samantha Shannon.&nbsp;</span></p><p style=" color: rgb(122, 122, 122);" fr-original-style=" color: rgb(122, 122, 122);"><span style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">At P<span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">&eacute;</span>rez Literary &amp; Entertainment, Isabel looks after foreign rights and audio rights inquiries, assists the Managing Director and is building her own client list of <span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">contemporary stories and fantasy, across the YA and New Adult genres and any teen / Adult fiction that features a prominent romantic plot, in any guise.</span></span></p><p style=" color: rgb(0, 0, 0);" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Isabel is particularly interested in Contemporary Romance, Romantasy and Fantasy and is always attracted to the character and voice first, so give her romantic tension that has her giggling, a villain who is as charming as they are evil or a group of characters who have her watching their conversations as if it&rsquo;s a tennis match.</p><p style=" color: rgb(0, 0, 0);" fr-original-style=" color: rgb(0, 0, 0);">More specifically, Isabel is looking for:</p><p style=" color: rgb(0, 0, 0);" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;"><i fr-original-style="" style="box-sizing: border-box;">Romance</i></b> &ndash;&ndash; For YA, updated Meg Cabot or John Green. Those were favorites for her as a teenager but she wants new takes&ndash;&ndash;LGBT characters, diverse backgrounds, complex character development and a deep-dive into what it means to be a teenager in the current world. Give her relatability that doesn&rsquo;t sacrifice a character&rsquo;s unique traits. She is looking for the middle ground between the manic pixie dream girl and the buttoned-up character who just needs to take off their glasses.</p><p style=" color: rgb(0, 0, 0);" fr-original-style=" color: rgb(0, 0, 0);">In&nbsp;<b fr-original-style="" style="box-sizing: border-box;"><i fr-original-style="" style="box-sizing: border-box;">New Adult</i></b>, Isabel is a big fan of authors like Elle Kennedy, C. W. Farnsworth, Elsie Silver and Morgan Elizabeth. BookTok romances are the perfect escapism for readers of all ages but especially for college students and young professionals like myself. Her all-time favorite tropes are Grumpy/Sunshine, Fall First/Fall Harder and all the Spice! She is not a fan of cheating storylines, accidental pregnancy, step-sibling romance or unnecessary miscommunication tropes.&nbsp;</p><p style=" color: rgb(0, 0, 0);" fr-original-style=" color: rgb(0, 0, 0);"><i fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Romantasy</b></i> &ndash;&ndash; Send her romance with sufficient fantasy worldbuilding. The romantic plot should be the main event but the worldbuilding needs to be able to stand up to scrutiny. The reader should accept the customs and specifics of your fantasy without too much confusion. Recent titles Isabel has loved include <i fr-original-style="" style="box-sizing: border-box;">Fourth Wing</i>&nbsp;and&nbsp;<i fr-original-style="" style="box-sizing: border-box;">League of Gentleman Witches</i>.&nbsp;</p><p style=" color: rgb(0, 0, 0);" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">As for the romance, Isabel loves tropes (especially: Enemies to Lovers, Who Hurt You?), morally grey characters and kick-ass heroines. She loves training montages and dueling as foreplay. Show her spice during high-pressure situations, quick kisses stolen in battlefields, and fantastic banter. She would also love a return to the paranormal romances that dominated the 2010s. Think the 2020s twist on <i fr-original-style="" style="box-sizing: border-box;">Twilight</i>,&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Beautiful Creatures</i>,&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Shiver</i>&nbsp;or&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Vampire Academy</i>. Isabel is most definitely on the hunt for Romantasy and paranormal romance featuring queer and underrepresented voices.</p><p style=" color: rgb(0, 0, 0);" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;"><i fr-original-style="" style="box-sizing: border-box;">Fantasy</i></b> &ndash;&ndash; The worldbuilding absolutely must be believable and purposeful. Fantasy should be a mirror held up to the real world, offering a differing perspective that allows us to examine something about ourselves or our lives in a new light. Isabel has a masters degree in Fantasy from the University of Glasgow so can be a bit of a stickler when it comes to this! The magic/training/military school trope has been nearly exhausted, so be creative with the setting. Her favorite fantasy author is Tamora Pierce - she would love a &ldquo;girl has to pretend to be a boy to get her knighthood&rdquo; storyline that Pierce couldn&rsquo;t do in the 80s such as LGBT representation (although Alanna was definitely gender fluid and Kel was 100% ace), a deeper dive into the social and political implications (no white saviorism!) and more spice. Some of her other favorite fantasy novels include <i fr-original-style="" style="box-sizing: border-box;">Howl&rsquo;s Moving Castle</i>,&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Good Omens,</i>&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Kindred</i>&nbsp;and&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Golden Compass</i>. Isabel does not want Tolkien-esque hard worldbuilding with 100k+ quests; instead focus on the pacing and how it can grab the reader. She wants a fantasy plot that compels me to keep reading even if it&rsquo;s past her bedtime! She adores fairytale retellings, dark fantasy, alternate histories and historical fantasy, and the occasional steampunk/dystopia.</p><p style=" color: rgb(122, 122, 122);" fr-original-style=" color: rgb(122, 122, 122);"><span style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">When not working, Isabel can usually be found reading or wandering a bookstore. Some of her favorite books include&nbsp;<i fr-original-style="" style="box-sizing: border-box;">The Hunger Games, Pride and Prejudice</i>&nbsp;and&nbsp;<i fr-original-style="" style="box-sizing: border-box;">The Mysterious Benedict Society</i>.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Isabel would like you to submit a covering letter, 1 -2 page synopsis and the first 5,000 words of your completed manuscript in a single word document.</strong></p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(<em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">In addition to the paid sessions, Isabel is kindly offering one free session for low income/under-represented writers.&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">discretion of&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print)</em>.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By booking you understand you need to conduct an internet connection test with<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Pr</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">int</em> prior to the event. You also agree to email your material in one document to reach <em fr-original-style="" style="box-sizing: border-box;">I Am In Print</em> by the stated submission deadline and note that <em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print</em> take no responsibility for the advice received during your agent meeting.</p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">The submission deadline is: Monday 16 September&nbsp;</strong><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">2024</strong></p>

LOOKING FOR: YA, NEW ADULT & ADULT ROMANCE
Born to two bibliophiles, Isabel Lineberry could not have grown up to be anything else. She was born and raised in the Southwest United States but always knew she wanted to move to the UK. In high school she set her sights on a job in the publishing industry and hasn’t blinked since.
Isabel graduated in 2021 from Barrett, the Honors College at Arizona State University, with dual degrees in English Literature and Business Entrepreneurship. Just a few months later she was in Scotland pursuing an MLitt in Fantasy at the University of Glasgow. She wrote her Masters thesis on Tamora Pierce and is a fan of Ray Bradbury, Octavia Butler and Samantha Shannon. 
At Pérez Literary & Entertainment, Isabel looks after foreign rights and audio rights inquiries, assists the Managing Director and is building her own client list of contemporary stories and fantasy, across the YA and New Adult genres and any teen / Adult fiction that features a prominent romantic plot, in any guise.
Isabel is particularly interested in Contemporary Romance, Romantasy and Fantasy and is always attracted to the character and voice first, so give her romantic tension that has her giggling, a villain who is as charming as they are evil or a group of characters who have her watching their conversations as if it’s a tennis match.
More specifically, Isabel is looking for:
Romance –– For YA, updated Meg Cabot or John Green. Those were favorites for her as a teenager but she wants new takes––LGBT characters, diverse backgrounds, complex character development and a deep-dive into what it means to be a teenager in the current world. Give her relatability that doesn’t sacrifice a character’s unique traits. She is looking for the middle ground between the manic pixie dream girl and the buttoned-up character who just needs to take off their glasses.
In New Adult, Isabel is a big fan of authors like Elle Kennedy, C. W. Farnsworth, Elsie Silver and Morgan Elizabeth. BookTok romances are the perfect escapism for readers of all ages but especially for college students and young professionals like myself. Her all-time favorite tropes are Grumpy/Sunshine, Fall First/Fall Harder and all the Spice! She is not a fan of cheating storylines, accidental pregnancy, step-sibling romance or unnecessary miscommunication tropes. 
Romantasy –– Send her romance with sufficient fantasy worldbuilding. The romantic plot should be the main event but the worldbuilding needs to be able to stand up to scrutiny. The reader should accept the customs and specifics of your fantasy without too much confusion. Recent titles Isabel has loved include Fourth Wing and League of Gentleman Witches. 
As for the romance, Isabel loves tropes (especially: Enemies to Lovers, Who Hurt You?), morally grey characters and kick-ass heroines. She loves training montages and dueling as foreplay. Show her spice during high-pressure situations, quick kisses stolen in battlefields, and fantastic banter. She would also love a return to the paranormal romances that dominated the 2010s. Think the 2020s twist on Twilight, Beautiful Creatures, Shiver or Vampire Academy. Isabel is most definitely on the hunt for Romantasy and paranormal romance featuring queer and underrepresented voices.
Fantasy –– The worldbuilding absolutely must be believable and purposeful. Fantasy should be a mirror held up to the real world, offering a differing perspective that allows us to examine something about ourselves or our lives in a new light. Isabel has a masters degree in Fantasy from the University of Glasgow so can be a bit of a stickler when it comes to this! The magic/training/military school trope has been nearly exhausted, so be creative with the setting. Her favorite fantasy author is Tamora Pierce - she would love a “girl has to pretend to be a boy to get her knighthood” storyline that Pierce couldn’t do in the 80s such as LGBT representation (although Alanna was definitely gender fluid and Kel was 100% ace), a deeper dive into the social and political implications (no white saviorism!) and more spice. Some of her other favorite fantasy novels include Howl’s Moving Castle, Good Omens, Kindred and Golden Compass. Isabel does not want Tolkien-esque hard worldbuilding with 100k+ quests; instead focus on the pacing and how it can grab the reader. She wants a fantasy plot that compels me to keep reading even if it’s past her bedtime! She adores fairytale retellings, dark fantasy, alternate histories and historical fantasy, and the occasional steampunk/dystopia.
When not working, Isabel can usually be found reading or wandering a bookstore. Some of her favorite books include The Hunger Games, Pride and Prejudice and The Mysterious Benedict Society. 
Isabel would like you to submit a covering letter, 1 -2 page synopsis and the first 5,000 words of your completed manuscript in a single word document.
(In addition to the paid sessions, Isabel is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 
By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.
The submission deadline is: Monday 16 September 2024

I Am In Print

TWO SPACES LEFT! 30th September Isabel Lineberry #Agent121. Looking for: YA, NEW ADULT & ADULT ROMANCE

Are you tired of frustrating conversations where you can't get your point across properly to people? Do you revert to sending an email rather than picking up the phone? Does the thought of talking to a room full of people fill you with fear? Are you still feeling ‘on the spot’ and overwhelmed by the increasingly complex virtual environment you’re working and communicating in?
The good news is you're not on your own!
This is common amongst many professionals where communication is critical to success.
How would it feel to join or walk into a meeting with the confidence of knowing you can engage everyone immediately? What if you could identify simple ways to adapt your style to communicate more effectively with different people's behaviours? What if this meant better relationships, more collaboration, happier customers and better business?
All you need to know to transform your communication skills can be gained at this engaging and interactive workshop event.

The Hub Events

Attending this programme will give you the knowledge and skills to transform your communication skills immediately, having learnt:

The pros and cons of different communication channels and when best to use them
The power of communicating through words, sound and body language
Why people behave and communicate differently and how to recognise and adapt to their style
What someone's natural behavioural style means when it comes to making decisions
How to increase sales through better and more personalised communication
How to engage better with audiences of all sizes when presenting

How to Communicate with Impact 

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			<h2>Description</h2>		</div>
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			<p>The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. Difficult conversations are a significant part of every leader's job.</p>		</div>
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				<h2>Learning outcome</h2>
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										<span>Understand the circumstances that lead to difficult conversations.</span>
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										<span>Learn ways of handling difficult conversations.</span>
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										<span>Understand how to use empathy to facilitate a conversation.</span>
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										<span>Ask open and supportive questions.</span>
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										<span>Use tone and body language to great effect.</span>
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										<span>Learners of all backgrounds and qualifications looking for relevant qualifications can enroll in this course. </span>
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										<span>High-quality e-learning content. </span>
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										<span>Course completion certificate.</span>
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										<span>Learn practical ways of handling difficult conversations.</span>
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										<span>Recognize the warning signs of impending aggression.</span>
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										<span>Communicate effectively in order to build stronger relationships and better outcomes.</span>
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										<span>Perfect course for managers who are responsible to help every team member improve.</span>
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                                <h2>Course Curriculum</h2>
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					<td>Introduction - Welcome from Alan Stevens</td>
					<td><span>FREE</span> </td>
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					<td>Why Are Some Conversations Difficult?</td><td><span>🕐 00:02:00</span></td>
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					<td>Set-Up and Room Layout</td><td><span>🕐 00:03:00</span></td>
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					<td>How to Start the Conversation</td><td><span>🕐 00:02:00</span></td>
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					<td>Focus on Facts, Not Personalities</td><td><span>🕐 00:01:00</span></td>
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					<td>Exploring Alternative Solutions</td><td><span>🕐 00:01:00</span></td>
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					<td>Summary - What We've Covered</td><td><span>🕐 00:01:00</span></td>
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					<td>Thank You and Next Steps</td><td><span>🕐 00:01:00</span></td>
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					<td colspan="4"><strong>Mock Exam</strong></td>
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					<td>Mock Exam - Managing Difficult Conversations</td><td><span>🕐 00:20:00</span></td>
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					<td colspan="4"><strong>Final Exam</strong></td>
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					<td>Final Exam - Managing Difficult Conversations</td><td><span>🕐 00:20:00</span></td>
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					<td colspan="4"><strong>Order Your Certificate</strong></td>
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					<td>Order Your Certificate</td><td><span>🕐 00:00:00</span></td>
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Skill Up

Online Course Marketing

Master Your Emotions

Counselling Skills

Dealing With Difficult Customers

Management Skills

Description The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular,

Managing Difficult Conversations

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Do you avoid difficult conversations?&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Maybe you avoid certain topics or uncomfortable conversations with certain people.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Whatever the reason, avoiding &#39;clearing the air&#39; will almost always have long term, negative consequences. Even if you can&#39;t see the impact of not dealing with the pressing issue, the resentment can build up until one day, someone will explode.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">During this two hour session, we will look at:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What is a difficult conversation?</li><li fr-original-style="" style="box-sizing: border-box;">What makes difficult conversations even more difficult?</li><li fr-original-style="" style="box-sizing: border-box;">How to prepare for difficult conversations</li><li fr-original-style="" style="box-sizing: border-box;">Understanding and managing emotions - awareness</li><li fr-original-style="" style="box-sizing: border-box;">Seeking help</li><li fr-original-style="" style="box-sizing: border-box;">Providing constructive feedback</li></ul><div fr-original-style="" style="box-sizing: border-box;">After the session, you will be able to recognise your own barriers to approaching difficult conversations, prepare for meetings to minimise negative outcomes and manage emotions, both yours and the other persons more effectively.&nbsp;</div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Neupauer Ltd

Conflict Resolution

Conflict Management

Workplace Communication

Business Relationship Management (BRM)

Do you avoid difficult conversations? 
"When you avoid them you trade short term discomfort for long-term dysfunction."
Is it worth it? Join our session to learn how to tackle difficult conversations 


How to tackle difficult conversations 

<h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Do you struggle with giving tricky feedback? Saying something important that you think others won&#39;t want to hear? Standing up for yourself and sharing your thoughts or needs? You are NOT alone! Having worked in a support role for a decent sized employer in the UK for over a decade, we KNOW that this is a challenge for many: a silent struggle that often goes untackled, unsupported and unresolved. Worse still, this is not a status quo without cost. It costs teams, departments and businesses in lost talent, efficiency and poor mental health. It costs YOU too; stress, anxiety, overwork and challenging relationships.</strong></strong></h3><h3 fr-original-style="" style="box-sizing: border-box;">We know there&#39;s a better way and we&#39;d like to share the core concepts with you! We won&#39;t be telling you what to do; that won&#39;t work. What we will be doing is sharing insights, tools and strategies that will allow you to build your confidence and develop your own &#39;tool kit&#39; for the trickier conversations in your life.</h3><h4 fr-original-style="" style="box-sizing: border-box;">We&#39;ll be exploring:</h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Essential information about humans and stuff that&#39;s hard to hear</em></em><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Getting clear about the issue</em></em><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">ABC Messaging</em></em><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Moving forward</em></em><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Here&#39;s what some of our delegates thought:</strong></strong></p><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 stars! This session is a great introduction to how having difficult conversations can create a more open and honest culture in an organisation.&#39;</blockquote><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 Stars! Great session lots of practical examples given and frameworks to support reframing going forward.&#39;</blockquote><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 Stars.I have been on a few webinars now and have always learnt so much. The content is delivered in an engaging way and I like that there are discussions that happen throughout - gives it a good balance of listening and discussion. I will forever recommend webinars from The Happy Human and look forward to any further upcoming webinars.&#39;</blockquote><h3 fr-original-style="" style="box-sizing: border-box;">This is an interactive workshop to give you the opportunity to think, explore and share your challenges and thoughts. You&#39;ll work in very small groups and we&#39;ll be considerate and respectful of personal preferences throughout. We know that&#39;s tough for some, but here&#39;s the rub - communication is something we can only get better at if we practice it out loud. We hope you&#39;ll give us a chance to show you what a difference a little support and kindness can make!</h3><h4 fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Happy Human Training

Wanna learn something simple yet so amazing that it's going to blow your mind?
Good, because this little workshop's a gem. 
Join Happy Human Training's Cami Rose as she shares her decades of experience as a counsellor and coach with an introduction to the power of noticing and the crucial role it can play in helping us better manage our day to day stresses, challenges and relationships.

A Manager's Guide To Challenging Conversations and How to Have Them Well

<h2>Mastering Critical Conversations: On-Demand</h2>
<p>We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally.</p>
<p>After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play.</p><h3>What You Will Learn</h3>
<p>At the end of this program, you will be able to:</p>
<ul>
<li>Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze</li>
<li>Utilize various techniques to mitigate an 'amygdala hijack' state</li>
<li>Leverage a 5-step model to deliver 'challenging' news effectively</li>
</ul><section>
                    <h3>Managing Difficult Conversations</h3><ul><li>Obstacles to managing difficult conversations</li><li>Understanding human nature</li></ul><h3>Brain Science and the Biology of Emotion</h3><ul><li>The unique challenge of social and emotional learning</li><li>The limbic system and the amygdala hijack</li><li>Self-regulation strategy for the amygdala hijack</li></ul><h3>Delivering Challenging Messages</h3><ul><li>Managing difficult conversations</li><li>5 steps for delivering a challenging message</li><li>Verbal active listening techniques</li><li>Preparing to deliver a challenging message (scenarios)</li></ul><h3>Conversations Involving Emotion and Conflict</h3><ul><li>Two types of conflict</li><li>Spectrum of responses to conflict</li><li>Psychological type preferences and conflict</li><li>Creating an action plan</li></ul>


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