Name: Chain Management Level 2, 3 & 5 at QLS
Price: 139 GBP
Availability: InStock

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			<h2><b>Course Description</b></h2>
<p><span>The </span><b>Hospitality Management and Restaurant Business: Part 3</b><span> course is designed to give you a deeper understanding of different aspects of the restaurant business and hospitality management. In this bite-size course, you will learn about the different marketing strategies that are used in the travel, tourism and hospitality industries. You will learn about the importance of market research in these industries. In addition, you will learn the principles of accounting. You will find out how important consistency is in delivering customer satisfaction. If all these sound good, enrol today and start learning! </span></p>
<h2><b>Learning outcome</b><span> </span></h2>
<ul>
<li><span>Learn about the different marketing strategies </span></li>
<li><span>Understand the importance of market research in the tourism industry </span></li>
<li><span>Know the principles of accounting </span></li>
<li><span>Realise the importance of consistency in delivering customer satisfaction </span></li>
<li><span>Analyse the impact of the internet on hospitality businesses </span></li>
</ul>
<h2><span><b>How Much Do Restaurant Managers Earn?</b></span></h2>
<ul>
<li><span>Senior - £32,000(Appx.)</span></li>
<li>Average - £29,000(Appx.)</li>
<li>Starting - £26,000(Appx.)</li>
</ul>
<h2><b>Requirement</b></h2>
<p>Our<strong> Hospitality Management and Restaurant Business: Part 3</strong> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</p><table>				<tbody><tr>
					<td colspan="4">Hospitality Management and Restaurant Business: Part 3</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 01: Marketing in Travel and Tourism Business</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 02: Accounting in Hospitality Industry</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 03: Customer Satisfaction</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 04: E-Hospitality and Technology</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 05: Legal Requirements</td>
					<td> </td>
					<td><span><i></i> 00:27:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 06: Complying with the COVID-19 Guidance</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Hospitality Management and Restaurant Business: Part 3</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
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				</tbody></table>

iStudy UK

Tourism Management

Hospitality & Catering

Hospitality Management

Hotel Management

Restaurant Management

Hospitality & Tourism

Hospitality Management and Restaurant Business: Part 3

General Admission

Nottingham

<h3 fr-original-style=" color: rgb(34, 34, 34);" id="isPasted" style="color: rgb(34, 34, 34); box-sizing: border-box;">Overview &amp; Who Should Attend</h3><p fr-original-style=" color: rgb(68, 68, 68);" style="color: rgb(68, 68, 68); font-size: 16px; box-sizing: border-box;">A nationally recognised qualification taught across 4 x 1 day deliveries approximately 3 weeks apart. &nbsp; The course is specifically tailored for individuals whose job role requires direct customer interface, and where influencing and meeting the needs of customers is particularly important. The course brings tangible benefits to the participants and to their organisation through applying concepts taught at each stage of the course directly to the work environment, and providing opportunities to compare best practice methods and techniques with current practices.</p><h3 fr-original-style=" color: rgb(34, 34, 34);" style="color: rgb(34, 34, 34); box-sizing: border-box;">Course Dates and flyer</h3><p fr-original-style=" color: rgb(68, 68, 68);" id="isPasted" style="color: rgb(68, 68, 68); font-size: 16px; box-sizing: border-box;"><a data-lf-fd-inspected-jmvz8g1ekkz42pod="true" fr-original-style=" color: rgb(84, 97, 173);" href="https://challengeconsulting.co.uk/wp-content/uploads/2022/11/Level-2-Customer-Care-Flyer-4th-May-2023.pdf" style="color: rgb(84, 97, 173); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">May 2023</a></p><p fr-original-style=" color: rgb(68, 68, 68);" style="color: rgb(68, 68, 68); font-size: 16px; box-sizing: border-box;"><a data-lf-fd-inspected-jmvz8g1ekkz42pod="true" fr-original-style=" color: rgb(84, 97, 173);" href="https://challengeconsulting.co.uk/wp-content/uploads/2022/11/Level-2-Customer-Care-Flyer-9th-November-2023.pdf" style="color: rgb(84, 97, 173); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">November 2023</a></p><div fr-original-style=" color: rgb(68, 68, 68);" style="color: rgb(68, 68, 68); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;Programme content</strong></div><p fr-original-style=" color: rgb(68, 68, 68);" style="color: rgb(68, 68, 68); font-size: 16px; box-sizing: border-box;">Challenge Consulting believe is creating programmes which develop individuals to maximise upon their potential within the work place and beyond. &nbsp; This course will focus on identifying blockers to customer satisfaction and suggest ways to improve the overall customer journey. &nbsp; It will include content around good practice in customer care and encourage participants to consider ways in which they can contribute to creating customer delight for clients, colleagues and stakeholders. &nbsp;Delegates will be encouraged to consider the information and service guarantees set by their own company and to suggest how these can be improved and how to deal with situations when things go wrong, including dealing with customer complaints. &nbsp; &nbsp;Interpersonal communications, influencing and how to diffuse difficult situations will all be included as part of the course.</p><div fr-original-style=" color: rgb(68, 68, 68);" style="color: rgb(68, 68, 68); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Structure</strong></div><p fr-original-style=" color: rgb(68, 68, 68);" style="color: rgb(68, 68, 68); font-size: 16px; box-sizing: border-box;">This is a 4 session course including a tutorial and workshop on the final day.</p><ul fr-original-style=" color: rgb(68, 68, 68);" style="color: rgb(68, 68, 68); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Day 1</strong>&nbsp;&ndash; Understanding your customers, internal and external. First impressions, their expectations and needs, service standards and creating and using service level agreements.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Day 2</strong>&nbsp;&ndash; What is quality and how is it measured? When and how to gain feedback from customers. Protecting data and how to store it. Understanding customer relations and customer journey mapping.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Day 3</strong>&nbsp;&ndash; Understanding the customer experience, how to communicate effectively, telephone and face to face, maintaining customer relationships. Handling complaints and difficult situations.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Day 4</strong>&nbsp;&ndash; Tutorial and a practical workshop. Practical exercises to bring together the knowledge and skills taught throughout the course.</li></ul><h3 fr-original-style=" color: rgb(34, 34, 34);" style="color: rgb(34, 34, 34); box-sizing: border-box;">Assessment</h3><ul fr-original-style=" color: rgb(68, 68, 68);" style="color: rgb(68, 68, 68); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">1 x assessed piece on communications</li><li fr-original-style="" style="box-sizing: border-box;">1 x assessed piece on understanding and meeting customer needs</li></ul>

Challenge Consulting

ILM Level 2 Award in Customer Care – 4 day Accredited training course delivered in Nottingham
A nationally recognised qualification taught across 4 x 1 day deliveries approximately 3 weeks apart.   The course is specifically tailored for individuals whose job role requires direct customer interface, and where influencing and meeting the needs of customers is particularly important. The course brings tangible benefits to the participants and to their organisation through applying concepts taught at each stage of the course directly to the work environment, and providing opportunities to compare best practice methods and techniques with current practices.

ILM Level 2 – Award in Customer Care

<p>If you're eager to elevate your proficiency in Hospitality Management, you're in the right spot. Our all-encompassing program in Hospitality Management is designed to help you achieve optimal results by honing your skills in this field.</p><p>Through our Level 5 Diploma, which offers an in-depth look at the core of this exciting sector, discover the beauty of hospitality management. Unveil the intricacies of Hospitality Management across 12 enriching modules, each designed to sculpt your expertise in this captivating domain. Immerse yourself in the strategic fabric of the industry, as you delve into the nuances of selection, recruitment, and development within the Hospitality realm. Elevate your mastery through modules spotlighting front office operations, housekeeping, engineering, security operations, and food and beverage management. Unravel the secrets of service quality management and explore the fusion of technology with E-Hospitality. Elevate your comprehension of customer satisfaction, marketing in travel and tourism, and accounting specific to the Hospitality Industry.</p><p><strong>Level 5 Diploma in Hospitality Management Course Learning Outcomes:</strong></p><ul><li>Learn the fundamentals of hospitality management.</li><li>Recognise the nuances of the industry's hiring, training, and selection procedures.</li><li>Develop management skills in the areas of engineering, security, housekeeping, and food and beverage services.</li><li>Gain a thorough understanding of how to manage service quality in the hospitality industry.</li><li>Learn about marketing in the travel and tourist industry.</li><li>Understand the special accounting procedures that apply to the hospitality sector.</li></ul><p><strong> Level 5 Diploma in Hospitality Management </strong></p><ul><li><strong>Module 01:</strong> Introduction to Hospitality Management</li><li><strong>Module 02:</strong> An Overview of Hotel Industry</li><li><strong>Module 03:</strong> The Process of Selection and Recruitment in the Hospitality Industry</li><li><strong>Module 04: </strong>The Process of Development and Training in the Hospitality Industry</li><li><strong>Module 05:</strong> Management of Front Office Operations</li><li><strong>Module 06:</strong> Management of Housekeeping, Engineering and Security Operations</li><li><strong>Module 07:</strong> Management of Food and Beverage Operations</li><li><strong>Module 08:</strong> Management of Service Quality in the Hospitality Industry</li><li><strong>Module 09: </strong>Marketing in Travel and Tourism Business</li><li><strong>Module 10:</strong> Accounting in the Hospitality Industry</li><li><strong>Module 11: </strong>Customer Satisfaction</li><li><strong>Module 12: </strong>E-Hospitality and Technology</li></ul><p><strong>Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for <strong>Free</strong> to be delivered to your home by post. For international students, there is an additional postage charge of £10.</p><p><strong>Endorsement</strong></p><p>The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards.</p><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong> Level 5 Diploma in Hospitality Management </strong></p><ul><li>Hospitality Manager</li><li>Front Office Operations Supervisor</li><li>Food and Beverage Operations Manager</li><li>Customer Service Specialist</li><li>Marketing Coordinator (Travel and Tourism)</li><li>Accounting Analyst (Hospitality)</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong> Level 5 Diploma in Hospitality Management </strong></p><p>To enrol in this Level 5 Diploma in Hospitality Management course, all you need is a basic understanding of the English Language and an internet connection.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Hotel Manager:</strong></p><ul><li>Average Salary: £30,000 to £50,000 per year</li></ul><p><strong>Restaurant Manager:</strong></p><ul><li>Average Salary: £25,000 to £40,000 per year</li></ul><p><strong>Event Manager:</strong></p><ul><li>Average Salary: £28,000 to £45,000 per year</li></ul><p><strong>Hospitality Consultant:</strong></p><ul><li>Average Salary: £35,000 to £60,000 per year</li></ul><p><strong>Catering Manager:</strong></p><ul><li>Average Salary: £25,000 to £40,000 per year</li></ul><p><strong>Guest Services Manager:</strong></p><ul><li>Average Salary: £28,000 to £45,000 per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>QLS Endorsed Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
        <h4>CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            £9.99
        </p>
            <div><p><strong>CPD Accredited Hard Copy Certificate</strong></p><p><strong>Delivery Charge:</strong></p><ul><li>Inside the UK: Free</li><li>Outside of the UK: £9.99 each</li></ul></div>

                        </div>

Compliance Central

Level 5 Diploma in Hospitality Management

<p>Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified<strong> Sales &amp; Marketing</strong> bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our <strong>37</strong> course mega bundle that will exceed your expectations within your budget.</p><p>The<strong> Sales &amp; Marketing</strong> related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then <strong>StudyHub </strong> proposes a preparatory bundle. This comprehensive <strong>Sales &amp; Marketing</strong> bundle will help you build a solid foundation to become a proficient worker in the sector.</p><p><strong>This Sales &amp; Marketing Bundle consists of the following</strong><strong> 30 </strong><strong>CPD Accredited Premium courses - </strong></p><ul><li>Course 01 :Sales Executive Training</li><li>Course 02 :10 Sales Secrets for Success</li><li>Course 03 :Creating Highly Profitable Sales Funnels</li><li>Course 04 :Salesforce Heroku Masterclass</li><li>Course 05 :Sales Analysis in Excel</li><li>Course 06 :Get a Job in Sales: Your Fast Track to Career Success</li><li>Course 07 :Marketing Masterclass</li><li>Course 08 :Sales: Reading Body Language As A Sales Tool</li><li>Course 09 :Professional Marketing and Advertising Complete Online Course</li><li>Course 10 :Building Sales Funnels With ClickFunnels</li><li>Course 11 :Sales Optimization Skills: Increase Your Sales by 1000%</li><li>Course 12 :Business Development &amp; Sales</li><li>Course 13 :Digital Marketing Diploma Level 3</li><li>Course 14 :Digital Marketing Strategies for Business Owners</li><li>Course 15 :Affiliate Marketing Masterclass</li><li>Course 16 :SEO Masterclass</li><li>Course 17 :Professional Copywriter - Level 4</li><li>Course 18 :Social Media Marketing (SMM)</li><li>Course 19 :LinkedIn Marketing &amp; Sales Lead Generation Blueprint</li><li>Course 20 :Facebook Ads For Scaling Business - Complete Training</li><li>Course 21 :Content Creation &amp; Content Marketing</li><li>Course 22 :Digital Marketing - Business Tips</li><li>Course 23 :Digital Marketing and SEO</li><li>Course 24 :Investment Basics</li><li>Course 25: Making Budget &amp; Forecast</li><li>Course 26: Retargeting Ads Guide - How Retargeting Works</li><li>Course 27: Customer Service</li><li>Course 28: Business Productivity Training</li><li>Course 29: Commercial law</li><li>Course 30: Body Language Secrets</li></ul><p><strong>7 </strong><strong>Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques-</strong></p><ul><li>Course 01 :Career Development Plan Fundamentals</li><li>Course 02 :CV Writing and Job Searching</li><li>Course 03 :Interview Skills: Ace the Interview</li><li>Course 04 :Video Job Interview for Job Seekers</li><li>Course 05 :Create a Professional LinkedIn Profile</li><li>Course 06 :Business English Perfection Course</li><li>Course 07 :Networking Skills for Personal Success</li></ul><p><strong>Learning Outcome</strong></p><p><strong>This tailor-made </strong><strong>Sales &amp; Marketing</strong><strong> bundle will allow you to-</strong></p><ul><li>Uncover your skills and aptitudes to break new ground in the related fields</li><li>Deep dive into the fundamental knowledge</li><li>Acquire some hard and soft skills in this area</li><li>Gain some transferable skills to elevate your performance</li><li>Maintain good report with your clients and staff</li><li>Gain necessary office skills and be tech savvy utilising relevant software</li><li>Keep records of your work and make a report</li><li>Know the regulations around this area</li><li>Reinforce your career with specific knowledge of this field</li><li>Know your legal and ethical responsibility as a professional in the related field</li></ul> <ul><li><p>Develop a profound understanding of foundational sales techniques, incorporating both traditional and modern approaches.</p></li><li><p>Hone and apply advanced interpersonal communication skills within diverse sales contexts, ensuring effective communication with clients from various backgrounds.</p></li><li><p>Display active listening skills as a cornerstone of successful sales conversations, actively engaging with customers to uncover their unique needs and preferences.</p></li><li><p>Cultivate expertise in building and nurturing enduring client relationships, appreciating the significance of long-term partnerships in the sales process.</p></li><li><p>Master the art of crafting and employing strategic questions to extract comprehensive information from clients, facilitating personalised and effective sales interactions.</p></li><li><p>Apply consultative selling methods to systematically understand and address client needs, promoting tailored solutions for enhanced customer satisfaction.</p></li><li><p>Acquire an in-depth knowledge of the products and services offered, enabling the delivery of comprehensive and persuasive sales pitches.</p></li><li><p>Proficiently handle objections and rejections through the application of advanced objection-handling techniques, turning challenges into opportunities.</p></li><li><p>Articulate and execute sophisticated negotiation strategies, ensuring favourable outcomes for both the customer and the sales professional.</p></li><li><p>Skillfully adapt and customise sales scripts to various situations, mastering the art of balancing consistency with flexibility.</p></li><li><p>Develop and apply persuasive communication skills, strategically influencing buying decisions through compelling and tailored messaging.</p></li><li><p>Deepen understanding of the psychology of buyer behaviour, allowing for insightful and anticipatory responses to customer needs and preferences.</p></li><li><p>Analyse and interpret market trends and competitor activities, integrating market intelligence into sales strategies for a competitive edge.</p></li><li><p>Utilise Customer Relationship Management (CRM) software proficiently, ensuring efficient management of client data and seamless coordination of sales activities.</p></li><li><p>Create and deliver compelling sales presentations, incorporating elements of storytelling and visual aids for maximum impact.</p></li><li><p>Enhance time management skills for the streamlined execution of sales processes, maximising productivity and prioritising high-value activities.</p></li><li><p>Grasp the ethical principles governing sales interactions, fostering a reputation for integrity and trustworthiness in the marketplace.</p></li><li><p>Develop a comprehensive understanding of the sales funnel, optimising each stage for heightened efficiency and conversion rates.</p></li><li><p>Analyse and interpret sales data and metrics, leveraging analytical insights to refine sales strategies and improve performance.</p></li><li><p>Master the use of sales forecasting techniques, accurately predicting market trends and aligning sales strategies accordingly.</p></li><li><p>Refine cold calling and prospecting skills, employing advanced strategies to generate high-quality leads and opportunities.</p></li><li><p>Harness social selling techniques across various platforms, capitalising on digital channels for enhanced outreach and relationship building.</p></li><li><p>Develop a strategic approach to account management, tailoring sales strategies to the unique needs and goals of key clients.</p></li><li><p>Establish and enhance a personal brand within the sales profession, cultivating a distinctive and memorable professional identity.</p></li><li><p>Proficiently navigate both online and offline sales channels, integrating a multi-channel approach for maximised market reach.</p></li><li><p>Implement advanced follow-up strategies, maintaining persistent yet personalised communication with potential clients to drive conversions.</p></li><li><p>Develop a sophisticated understanding of the sales lifecycle, anticipating and addressing challenges at each stage for consistent success.</p></li><li><p>Execute upselling and cross-selling strategies with finesse, leveraging existing relationships to expand product or service offerings.</p></li><li><p>Navigate the legal and regulatory landscape of sales adeptly, ensuring compliance and mitigating risks in all transactions.</p></li><li><p>Enhance relationship-building skills with key stakeholders, establishing mutually beneficial partnerships for sustained success.</p></li><li><p>Master the integration of technology in sales, incorporating Artificial Intelligence tools for enhanced efficiency and effectiveness.</p></li><li><p>Apply emotional intelligence principles in sales interactions, fostering empathetic and authentic connections with clients.</p></li><li><p>Develop collaborative teamwork skills, facilitating cohesive efforts within sales teams for collective success.</p></li><li><p>Demonstrate resilience and perseverance in the face of challenges, maintaining motivation and composure in dynamic sales environments.</p></li><li><p>Adapt to changes in market conditions and customer needs, staying agile and responsive to evolving sales landscapes.</p></li><li><p>Develop polished written communication skills for creating impactful proposals, emails, and other sales materials.</p></li><li><p>Understand and apply principles of effective pricing strategies, ensuring competitive yet profitable positioning in the market.</p></li><li><p>Cultivate expertise in solution-based selling, tailoring offerings to address specific customer challenges and goals.</p></li><li><p>Demonstrate cultural sensitivity in international sales, adapting sales approaches to diverse cultural contexts.</p></li><li><p>Apply techniques for objection prevention through proactive and strategic communication, anticipating and addressing concerns before they arise.</p></li><li><p>Master the art of crafting and delivering compelling sales pitches, captivating audiences with persuasive narratives.</p></li><li><p>Embrace the use of storytelling in sales presentations, creating memorable and relatable narratives to reinforce key messages.</p></li><li><p>Exhibit proficiency in relationship-based selling, leveraging genuine connections for sustained customer loyalty.</p></li><li><p>Develop and maintain accurate and insightful sales reports, utilising data for continuous improvement and informed decision-making.</p></li><li><p>Recognise the critical role of networking in sales, expanding professional connections for enhanced opportunities.</p></li><li><p>Refine skills in handling difficult customers and resolving complaints, ensuring customer satisfaction even in challenging situations.</p></li><li><p>Utilise persuasive writing techniques in sales materials, creating compelling content that resonates with target audiences.</p></li><li><p>Understand the impact of social and cultural factors on sales, adapting approaches to align with societal norms and expectations.</p></li><li><p>Implement advanced negotiation and deal-closing techniques, ensuring mutually beneficial agreements for all parties involved.</p></li><li><p>Apply basic financial analysis skills for sales forecasting, incorporating financial insights into strategic planning.</p></li><li><p>Understand and apply the principles of value-based selling, aligning product or service offerings with customer values and priorities.</p></li><li><p>Develop skills in objection prevention through effective communication, creating a positive and proactive sales environment.</p></li><li><p>Proficiently navigate various online sales platforms and marketplaces, capitalising on digital channels for increased sales opportunities.</p></li></ul><p><strong>Certification</strong></p><p>After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and <strong>1 hardcopy certificate for the Title Course completely free</strong>. Other Hard Copy certificates need to be ordered at an additional cost of •8.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        370 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li><p>Develop proficiency in strategic account planning, ensuring a comprehensive and tailored approach to key accounts.</p></li><li><p>Create and deliver compelling product demonstrations, showcasing features and benefits in a memorable and persuasive manner.</p></li><li><p>Apply effective strategies for handling customer feedback, using feedback as a tool for continuous improvement.</p></li><li><p>Understand the importance of brand loyalty in sales, implementing strategies to foster and reinforce customer loyalty.</p></li><li><p>Develop skills in handling sales objections gracefully, turning objections into opportunities for further engagement.</p></li><li><p>Demonstrate proficiency in using social media for sales outreach, harnessing the power of digital platforms for enhanced visibility.</p></li><li><p>Apply effective strategies for handling and closing complex sales, navigating intricate sales processes with finesse.</p></li><li><p>Master the use of analytics for optimizing sales strategies, leveraging data for data-driven decision-making.</p></li><li><p>Understand the principles of value proposition development, crafting compelling value propositions that resonate with target customers.</p></li><li><p>Develop skills in creating and maintaining a sales pipeline, ensuring a steady flow of opportunities for sustained growth.</p></li><li><p>Apply effective strategies for handling customer objections and concerns, addressing customer hesitations with confidence.</p></li><li><p>Demonstrate adaptability in changing sales environments, adjusting strategies to align with evolving market dynamics.</p></li><li><p>Develop skills in identifying and qualifying sales leads, ensuring that efforts are focused on high-potential opportunities.</p></li><li><p>Master the use of CRM data for targeted marketing, leveraging customer data for personalised and effective marketing strategies.</p></li><li><p>Understand the principles of consultative selling, fostering collaborative and value-driven interactions with clients.</p></li><li><p>Apply techniques for managing and resolving customer disputes, ensuring a positive and constructive resolution.</p></li><li><p>Understand the legal and ethical considerations in sales, ensuring compliance and ethical conduct in all transactions.</p></li><li><p>Master the use of storytelling in sales presentations, creating narratives that resonate and connect with customers.</p></li><li><p>Implement effective strategies for upselling and cross-selling, increasing revenue through additional product or service offerings.</p></li><li><p>Develop skills in creating persuasive sales proposals, compelling clients to take desired actions.</p></li><li><p>Understand the principles of relationship marketing, prioritising long-term relationships over transactional interactions.</p></li><li><p>Demonstrate proficiency in using social proof in sales, leveraging testimonials and endorsements for increased credibility.</p></li><li><p>Master the art of objection-handling in sales negotiations, addressing objections with confidence and expertise.</p></li><li><p>Apply effective strategies for upselling and cross-selling, expanding revenue streams through complementary offerings.</p></li><li><p>Develop skills in managing and resolving customer disputes, ensuring customer satisfaction and loyalty.</p></li><li><p>Understand the impact of cultural diversity on sales, adapting sales approaches to different cultural contexts.</p></li><li><p>Learn effective ways to build credibility with clients, establishing trust as a foundation for successful sales relationships.</p></li><li><p>Master the use of analytics for optimizing sales performance, leveraging data-driven insights for continuous improvement.</p></li><li><p>Demonstrate proficiency in creating personalised sales strategies, tailoring approaches to individual client needs and preferences.</p></li><li><p>Develop skills in creating persuasive sales proposals, compelling clients to take desired actions.</p></li><li><p>Understand the principles of solution-focused selling, offering tailored solutions to meet specific customer needs.</p></li></ul><p>Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Sales &amp; Marketing bundle! This bundle is also ideal for professionals looking for career advancement.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To participate in this course, all you need is -</p><ul><li>A smart device</li><li>A secure internet connection</li><li>And a keen interest in Sales &amp; Marketing</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.</p>
                        </div>

Studyhub UK

Online Course Marketing

Professional Selling Skills (PSS)

Professional Skills

Professional Skills Course (PSC)

Business & Marketing

Salesforce Certified Marketing Cloud Email Specialist

Sales Consultant - CPD Accredited

<p><strong>When your business knows how to deliver products cost-effectively and efficiently, it will grow and evolve rapidly. In this course, you'll learn the logistics and supply chain management practices to coordinate the smooth delivery of goods and services and maximise profits. </strong></p><p>This Transport Planning &amp; Transport Management, Logistics, Supply Chain Planning, Procurement course will teach you about logistics and transport management principles to streamline processes, reduce costs, and enhance customer satisfaction. From this comprehensive training, you'll explore the strategies, procedures and practices involved in supply chain planning and procurement. You'll also learn how to build long-term relationships with suppliers and improve customer satisfaction. The Transport Planning &amp; Transport Management, Logistics, Supply Chain Planning, Procurement course also covers information on warehouse management and inventory planning to ensure safe and efficient operations.</p><p><strong>Key Features</strong></p><ul><li>Instant e-certificate and hard copy dispatch by next working day</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p>This Transport Planning &amp; Transport Management, Logistics, Supply Chain Planning, Procurement course will take you through the intricacies of logistics and transport management. Here, you'll learn the strategies to optimise supply chain operations. Our comprehensive training also covers information on retail management, warehouse management, inventory planning, supplier relationship management, transport management, etc.</p><p><strong>Course Curriculum</strong></p><p>The detailed curriculum outline of our Transport Planning &amp; Transport Management, Logistics, Supply Chain Planning, and Procurement course is as follows:</p><ul><li><strong>Course 01: </strong>Level 2 Certificate in Logistics and Transport</li><li><strong>Course 02: </strong>Transport Management</li><li><strong>Course 03: </strong>Certificate in Purchasing and Procurement</li><li><strong>Course 04: </strong>Supply Chain Management</li><li><strong>Course 05: </strong>Operations Management - Advanced Diploma</li><li><strong>Course 06: </strong>Product Management</li><li><strong>Course 07: </strong>Warehouse Management</li><li><strong>Course 08: </strong>Import/Export</li><li><strong>Course 09: </strong>Facilities Management Diploma</li><li><strong>Course 10: </strong>Inventory Management</li><li><strong>Course 11: </strong>Material Management</li><li><strong>Course 12: </strong>Quality Assurance (QA) Management</li><li><strong>Course 13: </strong>Retail Management</li><li><strong>Course 14: </strong>Spill Management</li><li><strong>Course 15: </strong>Certificate in Compliance</li><li><strong>Course 16: </strong>Manual Handling Training</li><li><strong>Course 17: </strong>Negotiation Skills</li><li><strong>Course 18: </strong>Commercial Law</li><li><strong>Course 19: </strong>Driver Safety Awareness</li><li><strong>Course 20: </strong>Time Management Skills</li></ul><p><strong><strong>Learning Outcomes </strong></strong></p><ul><li>Realise the complexities of import/export procedures and compliance requirement</li><li>Discover the principles of warehousing</li><li>Determine the importance of building relationships in the supply chain</li><li>Identify the core elements of inventory planning and management</li><li>Learn how to improve customer service in logistics</li></ul><p><strong>Certification</strong></p><p>Once you've completed the Transport Planning &amp; Transport Management, Logistics, Supply Chain Planning, and Procurement Courses, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).</p><p><strong>CPD Accreditation</strong></p><p>All of our courses, including this Transport Planning &amp; Transport Management, Logistics, Supply Chain Planning, and Procurement Course, are fully CPD accredited.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        100 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Transport Planning &amp; Transport Management, Logistics, Supply Chain Planning, Procurement course is for individuals seeking to enhance their knowledge and skills in logistics, supply chain planning, and procurement and boost business profitability.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol in this Transport Planning &amp; Transport Management, Logistics, Supply Chain Planning, Procurement Course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This Transport Planning &amp; Transport Management, Logistics, Supply Chain Planning, Procurement course bundle may lead you to many different career opportunities, here are few prospects:</p><ul><li>Logistics Manager</li><li>Supply Chain Manager</li><li>Warehouse Operations Manager</li><li>Procurement Manager</li><li>Transportation Planner</li><li>Operations Supervisor</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p></div>

                        </div>

Training Express

Transport Planning & Transport Management, Logistics, Supply Chain & Procurement Diploma Course

<p>Imagine being able to handle every customer's needs and complaints with ease, ensuring they leave with a smile on their face. As a business owner or an employee, excellent customer service is crucial in retaining customers and establishing a positive reputation for your brand. The Customer Service Training course will equip you with the necessary skills to provide exceptional customer service and handle customer complaints effectively.</p><p>This course covers everything from customer relationship management to problem-solving over the phone, ensuring you can handle any customer service situation. You will learn how to communicate effectively with customers, identify and resolve their complaints, and build long-lasting relationships. By enrolling in this course, you will be equipped with the tools and techniques to deliver exceptional customer service.</p><p>Enrol in the Customer Service Training course today and take the first step towards becoming a customer service expert.</p><p><strong><u>Significance of Customer Service Training in the Workplace:</u></strong></p><p>Customer service training is a crucial element for businesses in the UK, as it directly impacts customer satisfaction, brand reputation, and revenue generation. By investing in customer service training, companies can enhance their employees' skills and abilities, leading to improved customer experiences and increased loyalty.</p><ul><li><strong>Customer Retention and Profit Growth:</strong> Increasing customer retention rates by just 5% can result in a 25% to 95% increase in profits (Bain &amp; Company).<br /><br /></li><li><strong>Purchasing Decisions: </strong>61% of UK consumers have stopped doing business with a brand due to poor customer service (Microsoft).<br /><br /></li><li><strong>Positive Word-of-Mouth: </strong>77% of satisfied UK customers share their positive experiences, generating increased revenue through referrals (Institute of Customer Service).<br /><br /></li><li><strong>Cost of Acquiring New Customers:</strong> Acquiring a new customer can cost five times more than retaining an existing one (Invesp).<br /><br /></li><li><strong>Competitive Advantage:</strong> Companies with higher customer satisfaction ratings tend to outperform their competitors in revenue and market share (UK Customer Satisfaction Index).</li></ul><p>In conclusion, customer service training is vital for businesses in the UK workplace, as it directly contributes to customer satisfaction, loyalty, and revenue generation.</p><p>By investing in customer service training, companies can improve their employees' skills, enhance customer experiences, and ultimately achieve long-term business success.</p><p><strong>Key Benefits:</strong></p><ul><li>Learning materials of the Design course contain engaging voiceover and visual elements for your comfort.</li><li>Get 24/7 access to all content for a full year.</li><li>Each of our students gets full tutor support on weekdays (Monday to Friday)</li><li>14 Days Unconditional <strong>Money Back Guarantee </strong></li></ul><p><strong>Customer Service Course Curriculum </strong></p><ul><li>Module 01: Introduction to Customer Service</li><li>Module 02: Characteristics of Good Customer Service</li><li>Module 03: Customer Relationship Management</li><li>Module 04: Communicate with Customers</li><li>Module 05: Handling Customer Complaints</li><li>Module 06: Problem Solving Over Phone</li><li>Module 07: Improving Customer Service</li></ul><p><strong>At the end of the course, learners will be able to:</strong></p><ul><li>Understand the importance of customer service</li><li>Demonstrate good customer service skills</li><li>Manage customer relationships effectively</li><li>Communicate professionally with customers</li><li>Handle customer complaints efficiently</li><li>Solve customer problems over the phone</li></ul><p><strong>Meet the Accreditation</strong></p><p>CPD Quality Standards (CPD QS) accreditation assure the Customer Service Training course training and learning activities are relevant, reliable, and upto date.</p><p><strong>Expert Support</strong></p><p>Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course.</p><p><strong>Course Assessment </strong></p><p>To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.</p><p>When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.</p><p><strong>Exam &amp; Retakes:</strong><br />It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.</p><p><strong>Certification</strong><br />Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>For people seeking employment in the following fields:</p><ul><li>Sales Representatives</li><li>Customer Service</li><li>Retail Assistants</li><li>Telemarketers</li><li>Counter Service</li><li>Receptionists</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Customer Service Training course is open to all, with no formal entry requirements.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Popular jobs in this industry:</p><ul><li>Customer service assistant (£17,000 to £25,000)</li><li>Customer services manager (£21,000 to £50,000)</li><li>Retail Assistants (£13,000 to £26,000)</li><li>Telemarketers (Variable)</li><li>Front Desk Receptionists (£15,000 to £22,000)</li></ul>
                        </div>

One Education

Customer Service Training Course

<p>With our Level 7 Diploma in Cleaning Supervision, which has been approved by QLS, you can enter a world of opportunity and knowledge. Cleaning is more than simply a chore; it's an essential component of any field and setting. Our thorough curriculum covers a variety of cleaning duties, equipment, safety procedures, and even the ins and outs of establishing and running a cleaning business, giving you the information and abilities to excel in cleaning supervision. This course offers a route to success in the field of cleaning supervision, whether you're a seasoned cleaner wishing to further your career or a novice.</p><p>You'll learn about the variety of cleaning jobs available, from house cleaning to cleaning commercial kitchens, workplaces, and outdoor spaces, in this engaging programme. Discover how to manage unusual trash and guarantee chemical safety. Explore the complexities of running a cleaning company, including staff management, marketing, and client satisfaction, in addition to the cleaning necessities. By concentrating on your organisational and communication abilities, you'll be well-equipped to effectively represent your employer and boss. With our Level 7 Diploma in Cleaning Supervision, you may improve your employment chances in the cleaning sector.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Master diverse cleaning techniques and equipment usage</li><li>Ensure safety through chemical handling and waste management</li><li>Acquire the skills to start and run a successful cleaning business</li><li>Develop effective management, organisational, and communication skills</li><li>Provide quality cleaning services and achieve customer satisfaction</li><li>Represent your organisation and supervisor competently</li></ul><p><strong>Why Learn with us: </strong></p><p>We, as one of the leading e-learning service providers across the globe, strive to provide all our learners with the best e-learning experience possible that can make a real difference in their career progression.</p><p><strong>Our Service for the Cleaning Supervisor </strong><strong>Includes:</strong></p><ul><li>Intensive Study Notes</li><li>Tutor Support</li><li>Customer Support</li><li>Assignment Help</li><li>QLS Endorsed Certificate</li><li>24/7 Learning Portal Access</li><li>Widely Compatible Study Materials</li></ul><p><strong>Course Curriculum of Level 7 Diploma in Cleaning Supervisor</strong></p><ul><li><strong>Module 01:</strong> The Diversity of Cleaning Jobs</li><li><strong>Module 02:</strong> Cleaning Equipment, Products, and Clothing</li><li><strong>Module 03:</strong> House Cleaning</li><li><strong>Module 04:</strong> Food Kitchen and Commercial Kitchen Cleaning</li><li><strong>Module 05:</strong> Bathrooms and Toilets</li><li><strong>Module 06:</strong> Office Cleaning</li><li><strong>Module 07:</strong> Cleaning External Surfaces and Areas</li><li><strong>Module 08:</strong> Dealing with Non-Routine Waste</li><li><strong>Module 09:</strong> Chemical Safety, Key holding and Alarm Codes for Cleaners</li><li><strong>Module 10:</strong> Starting a Cleaning Business and Planning for it</li><li><strong>Module 11:</strong> Running the Business with Quality Service</li><li><strong>Module 12:</strong> Customer Satisfaction</li><li><strong>Module 13:</strong> Management of Staff</li><li><strong>Module 14:</strong> Marketing, Advertising and Sales</li><li><strong>Module 15:</strong> Expansion Management</li><li><strong>Module 16:</strong> Skills of an Effective Administrator</li><li><strong>Module 17:</strong> Representing Your Boss and Company</li><li><strong>Module 18:</strong> Organisational Skills</li><li><strong>Module 19:</strong> Communication Skills</li></ul><p><strong>Assessment &amp; Certification</strong></p><p>Learners must submit a comprehensive summarised assignment on all the units that will be assessed by our expert tutor if all the learning outcomes are met as per the standard set by QLS. After the quality check, the learner will be provided with the Level 7 Diploma in Cleaning Supervisor certificate.</p><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>An endorsed certificate will be issued to learners at the end of the course as recognition of course completion. Provided that learner completes all the assessment of a course can claim for certificate.</p><p><strong>Endorsement:</strong></p><p>QLS endorsed this certified course as a highly qualified, non-regulated provision and training programme. There will be a trainer to answer all your questions, including your progression routes into further higher education.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Our course is open for everyone. This Level 7 Diploma in Cleaning Supervisor is ideal for those who aspire to gain in-depth knowledge &amp; efficient skill to embark into the relevant sector as a promising potential.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal requirements needed for this Level 7 Diploma in Cleaning Supervisor course. So learners do not require any prior qualifications to enrol in this course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Level 7 Diploma in Cleaning Supervisor course opens the door for thousands of careers, including:</p><ul><li>Cleaning Supervisor: £20,000 - £30,000</li><li>Facilities Manager: £30,000 - £50,000</li><li>Operations Manager: £35,000 - £60,000</li><li>Business Owner (Cleaning Services): £25,000 - £50,000</li><li>Health and Safety Officer: £25,000 - £40,000</li><li>Quality Control Inspector: £20,000 - £35,000</li></ul>
                        </div>

Kingston Open College

NVQ Assessor

Educational Supervisor

Diploma in Education & Training (DET)

Diploma for School Business Leaders (DSBM)

Diploma in Professional Studies (DPS)

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Level 7 Diploma in Cleaning Supervisor  - QLS Endorsed

<p>Are you looking to venture into the exciting world of hospitality and tourism? Our comprehensive course in Hospitality and Tourism Management - Travel Agent offers a gateway to many opportunities in this thriving industry. With 12 in-depth modules covering various aspects of the field, this course equips learners with the knowledge and understanding necessary to excel in their careers.</p><p><br />As a graduate of this course, you will be prepared to embark on various rewarding career paths. The hospitality and tourism industry presents abundant opportunities for those seeking a dynamic and customer-centric profession. You can pursue roles in hotel management, front office operations, housekeeping, food and beverage management, and service quality management.</p><p><br />The demand for skilled professionals continues to grow in the ever-evolving landscape of travel and tourism. Our course provides a solid foundation in key areas such as marketing in the travel and tourism business, accounting in the hospitality industry, and customer satisfaction. Employers highly seek these skills, enabling you to thrive in a competitive job market.</p><p><br />The emergence of technology has also reshaped the hospitality industry. Our course includes a module on e-hospitality and technology, ensuring you are well-versed in the latest trends and advancements. This knowledge will give you a competitive edge, enabling you to confidently navigate the digital landscape and adapt to the changing needs of the industry.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Gain a comprehensive understanding of the hospitality industry, including its essential components and functions.</li><li>Acquire knowledge about the hotel industry, from its operations to its selection and recruitment processes.</li><li>Develop insights into managing front office operations, housekeeping, engineering, security, and food and beverage operations.</li><li>Learn essential skills for maintaining service quality in the hospitality industry, ensuring customer satisfaction and loyalty.</li><li>Understand marketing principles within the travel and tourism business, enabling effective promotion and engagement with target audiences.</li><li>Obtain foundational knowledge of accounting practices specific to the hospitality industry, providing a solid financial understanding.</li></ul><p>The Hospitality and Tourism Management - Travel Agent course is a comprehensive bundle comprising 12 modules that provide learners with a deep understanding of the hospitality and tourism industry. The course covers a wide range of crucial aspects, from an introduction to hospitality management to specific topics like hotel industry overview, selection and recruitment processes, front office operations, housekeeping, and food and beverage management.</p><p>Participants will also gain knowledge in service quality management, marketing in the travel and tourism business, accounting practices specific to the hospitality industry, and the impact of technology on e-hospitality. This comprehensive course equips learners with the skills needed to excel in various roles within the industry, from hotel management to customer satisfaction, marketing, and more.</p><p>By completing the Hospitality and Tourism Management - Travel Agent course, learners will be well-prepared for successful careers in the hospitality and tourism industry, armed with the knowledge and skills necessary to thrive in this dynamic field.</p><p><strong>Course Curriculum</strong></p><p><strong>Hospitality and Tourism Management</strong></p><ul><li>Module 01: Introduction to Hospitality Management</li><li>Module 02: An Overview of Hotel Industry</li><li>Module 03: The Process of Selection and Recruitment in Hospitality Industry</li><li>Module 04: The Process of Development and Training in Hospitality Industry</li><li>Module 05: Management of Front Office Operations</li><li>Module 06: Management of Housekeeping, Engineering and Security Operations</li><li>Module 07: Management of Food and Beverage Operations</li><li>Module 08: Management of Service Quality in Hospitality Industry</li><li>Module 09: Marketing in Travel and Tourism Business</li><li>Module 10: Accounting in Hospitality Industry</li><li>Module 11: Customer Satisfaction</li><li>Module 12: E-Hospitality and Technology<br /><br /></li></ul><p><strong>Show off your new skills with a certificate of completion.</strong></p><p>After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free.</p><p><strong>Please Note: </strong>The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The target audience for the course is:</p><ul><li>Individuals aspiring to pursue a career in the hospitality and tourism industry as a travel agent.</li><li>Professionals already working in the industry who want to enhance their knowledge and skills for career advancement.</li><li>Those interested in roles such as hotel management, front office operations, housekeeping, food and beverage management, and service quality management within the hospitality and tourism sector.</li><li>Individuals looking to gain expertise in marketing, specifically within the travel and tourism business.</li><li>Individuals seeking foundational knowledge in accounting practices relevant to the hospitality industry.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Without any formal requirements, you can delightfully enrol in this Hospitality and Tourism Management course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Our course will prepare you for a range of careers, including:</p><ul><li>Travel Agent: £18K - £30K per year.</li><li>Hotel Front Office Manager: £20K - £40K annually.</li><li>Hospitality Marketing Coordinator: £20K - £35K per year.</li><li>Guest Service Manager: £20K - £35K per year.</li><li>Housekeeping Supervisor: £18K - £28K per year.</li><li>Food and Beverage Manager: £25KK- £40K per year.</li><li>Hotel Operations Manager: £30K - £60K per year.</li></ul>
                        </div>

NextGen Learning

Hospitality

Hospitality and Tourism Management - Travel Agent

<p>ð Elevate Your Customer Service to Extraordinary Heights! ð</p><p> </p><p>Are you ready to revolutionize the way you interact with your customers? Welcome to the 'Customer Service Masterclass - An Unforgettable Support Experience' - the ultimate online course designed to transform your customer service from ordinary to extraordinary!</p><p> </p><p>ð <strong>Why Choose Our Masterclass?</strong></p><p> </p><p>â¨ <strong>Create Unforgettable Experiences</strong>: Learn the art of crafting memorable interactions that leave a lasting impression on your customers. From first contact to issue resolution, discover the secrets to building meaningful connections.</p><p> </p><p>â <strong>Master Proactive Problem-Solving</strong>: Anticipate your customers' needs before they even realize it! Uncover proven strategies to address concerns efficiently and effectively, turning potential problems into opportunities to showcase your stellar service.</p><p> </p><p>ð <strong>Navigate the Digital Landscape with Ease</strong>: In today's digital age, customer service goes beyond face-to-face interactions. Gain insights into managing online inquiries, social media interactions, and virtual support channels with finesse.</p><p> </p><p>ð¥ <strong>Boost Customer Satisfaction and Loyalty</strong>: Happy customers are loyal customers. Uncover the techniques that will not only meet but exceed customer expectations, fostering loyalty that lasts a lifetime.</p><p> </p><p>ð <strong>Measure and Improve</strong>: Dive into the world of analytics and feedback to continuously enhance your service. Discover how to turn data into actionable insights, driving ongoing improvements for an ever-evolving customer experience.</p><p> </p><p>ð <strong>What You'll Learn:</strong></p><ul><li>The Psychology of Customer Satisfaction</li><li>Effective Communication Strategies</li><li>Handling Challenging Situations with Grace</li><li>Implementing Proactive Customer Service</li><li>Harnessing Technology for Seamless Support</li><li>Building a Customer-Centric Culture within Your Team</li></ul><p> </p><p>ð <strong>Exclusive Bonuses:</strong></p><p>Enroll now and receive:</p><ol><li>ð Comprehensive Course Materials</li><li>ð£ï¸ Access to a Thriving Community of Like-Minded Professionals</li><li>ð Practical Tools and Templates for Immediate Implementation</li></ol><p> </p><p>ð©âð» <strong>Who Should Enroll:</strong></p><ul><li>Customer Service Representatives</li><li>Support Team Leaders</li><li>Entrepreneurs and Small Business Owners</li><li>Anyone Passionate about Delivering Exceptional Service</li></ul><p> </p><p>ð¡ <strong>Ready to Stand Out in a Crowded Marketplace?</strong></p><p>Don't miss out on the chance to take your customer service to new heights. Join the 'Customer Service Masterclass' and unlock the key to creating an unforgettable support experience for your customers. Enroll now and let excellence become your standard!</p><p> </p><p>ð Transform today, thrive tomorrow! ð</p><p> </p><div><div><div><h3>
Course Curriculum</h3></div></div></div>

Compete High

Customer Service Masterclass - An Unforgettable Support Experience

<p>Attention all UK learners! Are you ready to unlock your potential and take your career to the next level? Look no further than our Chain Management Level 2, 3 &amp; 5 course at Quality Licence Scheme (QLS). With the rapidly growing industry of supply chain management, it's more important than ever to have a strong understanding of this field. In fact, did you know that the global supply chain market is expected to reach a value of £16.8 trillion by 2023? (Statista, 2021) That's why this course is essential for anyone looking to succeed in this sector.</p><p>Quality Licence Scheme endorses our course, providing learners with the reassurance that they will be receiving a high-quality education. Additionally, learners will receive a Level 5 Endorsed certificate hardcopy, which will enhance their credibility and marketability to potential employers.</p><p>But wait, there's more! We also offer <strong>Five free career-guided courses </strong> to complement the QLS course. These include Career Development Plan Fundamentals, Networking Skills for Personal Success, Boost Your Confidence and Self-Esteem, CV Writing and Job Searching, and Learn to Reduce and Manage Stress.</p><p>In today's competitive job market, it's important to have an edge over the competition. With our course, learners will gain a strong understanding of chain management, opening doors to various job opportunities. So, what are you waiting for? Invest in your future and enrol in our Chain Management Level 2, 3 &amp; 5 course at Quality Licence Scheme today!</p><p>Did you know that the global supply chain market is expected to reach a value of £16.8 trillion by 2023? Enrol in our Chain Management Level 2, 3 &amp; 5 course at Quality Licence Scheme to stay ahead of the competition. Gain the necessary knowledge and skills to succeed in this growing industry.</p><p>Invest in yourself and secure your future with our Chain Management Level 2, 3 &amp; 5 course at Quality Licence Scheme. Enrol now and receive a high-quality education endorsed by QLS, along with a Level 5 Endorsed certificate hardcopy and five career-guided courses.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Understand the fundamental concepts of supply chain management and their importance in business operations.</li><li>Analyse the role of logistics in the supply chain and identify strategies for improving logistics efficiency.</li><li>Develop an understanding of customer response principles and systems to enhance customer satisfaction and loyalty.</li><li>Evaluate supply chain systems and principles to identify areas for improvement and implement effective supply chain management practices.</li><li>Develop inventory strategies for supply chain management to ensure optimal inventory levels and minimise costs.</li><li>Manage warehouse operations effectively to improve efficiency and reduce costs.</li><li>Design, monitor, and evaluate supply chain networks and planning processes to align with business goals and improve overall performance.</li></ul><p><strong>Please Note: Thames College is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.</strong></p><p><strong>Diploma in Chain Management Level 2, 3 &amp; 5 at QLS Description:</strong></p><p><strong>Level 2</strong> of this course provides an overview of supply chain management, covering the fundamental concepts and principles of the field. Students will learn about the different components of supply chain management, including procurement, production, and distribution. They will gain an understanding of the importance of effective supply chain management in improving business operations and meeting customer demand. In addition, students will explore the role of logistics in the supply chain and strategies for improving logistics efficiency. They will also learn about customer response principles and systems to enhance customer satisfaction and loyalty.</p><p><strong>Level 3</strong> of the course focuses on global supply chain operations, inventory strategies, and warehouse management. Students will learn about global supply chain operations, including the challenges and opportunities presented by international trade. They will also develop an understanding of inventory strategies for supply chain management, including techniques for minimising inventory costs while ensuring optimal inventory levels. Finally, students will explore warehouse management and operations, learning how to manage warehouse operations effectively to improve efficiency and reduce costs.</p><p><strong>Level 5</strong> of the course covers advanced topics in supply chain management, including supply chain design, monitoring, and planning. Students will learn how to design and monitor supply chain networks, evaluate different options and selecting the best approach for their organisation. They will also gain an understanding of supply chain planning and new business concepts, including techniques for aligning supply chain processes with business goals. Finally, students will explore strategies for evaluating supply chain performance and improving overall supply chain efficiency.</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Course:</strong></p><ul><li><strong>Course 01: </strong>Diploma in Supply Chain Management at QLS Level 5</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 01:</strong> Career Development Plan Fundamentals</li><li><strong>Course 02:</strong> Networking Skills for Personal Success</li><li><strong>Course 03:</strong> Boost Your Confidence and Self-Esteem</li><li><strong>Course 04:</strong> CV Writing and Job Searching</li><li><strong>Course 05:</strong> Learn to Reduce and Manage Stress</li></ul><p><strong>Certificate</strong></p><p>In pursuing this QLS-endorsed course, learners attain a profound understanding and amplify their professional prowess, enriching their curriculum vitae.</p><p>The Quality Licence Scheme stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.</p><p>Upon completion, learners will receive an Diploma in Supply Chain Management at QLS Level 5 Endorsed hard copy certificate, making it easy for them to showcase their achievements.</p><h2>
        
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                                        15 CPD hours / points
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                                            Accredited by CPD Quality Standards
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        <div>Who is this course for?</div>
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                            <ul><li>Professionals working in supply chain management who want to enhance their knowledge and skills.</li><li>Individuals who are interested in pursuing a career in supply chain management.</li><li>Business owners and entrepreneurs who want to improve their supply chain operations.</li><li>College students who are interested in pursuing a career in supply chain management.</li><li>Anyone who wants to learn about the principles and practices of supply chain management.</li></ul>
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        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Supply Chain Coordinator: £22,000 - £32,000</li><li>Logistics Manager: £32,000 - £50,000</li><li>Operations Manager: £35,000 - £65,000</li><li>Supply Chain Analyst: £25,000 - £40,000</li><li>Procurement Manager: £35,000 - £60,000</li><li>Supply Chain Director: £70,000 - £120,000</li></ul>
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Imperial Academy

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Chain Management Level 2, 3 & 5 at QLS

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Improving Communications Uk

IMPROVING CUSTOMER SERVICE

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<p>The Professional Skills for Hotel Management course provides comprehensive training in various aspects of the hospitality industry, including hotel operations, front office management, housekeeping, food and beverage operations, customer satisfaction, marketing in travel and tourism, and utilizing e-hospitality technology.</p>
<h3><strong>Learning Outcomes:</strong></h3>
<ol>
<li>Gain an understanding of the hotel industry and its operations.</li>
<li>Learn effective processes for selection, recruitment, and training in the hospitality sector.</li>
<li>Acquire skills in managing front office, housekeeping, engineering, and security operations.</li>
<li>Develop knowledge of food and beverage operations and service quality management.</li>
<li>Explore marketing strategies applicable to travel and tourism businesses.</li>
<li>Understand the significance of customer satisfaction and how to enhance it.</li>
<li>Learn how to utilize e-hospitality technology to improve hotel services and customer experience.</li>
</ol>
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<h3><strong>Why buy this Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training?</strong></h3>
<ol>
<li><span>Unlimited access to the course for forever</span></li>
<li><b>Digital Certificate, Transcript, student ID</b><span> all included in the price</span></li>
<li><span>Absolutely no hidden fees</span></li>
<li><span>Directly receive </span><b>CPD </b><span>accredited qualifications after course completion</span></li>
<li><span>Receive one to one assistance on every weekday from professionals</span></li>
<li><span>Immediately receive the PDF certificate after passing</span></li>
<li><span>Receive the original copies of your certificate and transcript on the next working day</span></li>
<li><span>Easily learn the skills and knowledge from the comfort of your home</span></li>
</ol>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials of the </span><b>Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training</b><span> you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>
<h3><b>Who is this course for?</b></h3>
<p><span>This </span><b>Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training </b><span>does not require you to have any prior qualifications or experience. You can just enrol and start learning. </span></p>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training </b><span>was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Career path</b></h3>
<p><span>As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This </span><b>Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training </b><span>is a great way for you to gain multiple skills from the comfort of your home.</span></p><div>
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	<span>Course Curriculum</span>
</h3>

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<table width="100%">				<tbody><tr>
					<td colspan="4"> Module 01: An Overview of Hotel Industry</td>
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					<td>An Overview of Hotel Industry</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
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					<td colspan="4">Module 02: The Process of Selection and Recruitment in Hospitality Industry</td>
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					<td><i></i></td>
					<td>The Process of Selection and Recruitment in Hospitality Industry</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
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					<td colspan="4">Module 03: The Process of Development and Training in Hospitality Industry</td>
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					<td>The Process of Development and Training in Hospitality Industry</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
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					<td colspan="4">Module 04: Management of Front Office Operations</td>
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					<td>Management of Front Office Operations</td>
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					<td><span><i></i> 00:19:00</span></td>
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					<td colspan="4">Module 05: Management of Housekeeping, Engineering and Security Operations</td>
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					<td>Management of Housekeeping, Engineering and Security Operations</td>
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					<td><span><i></i> 00:27:00</span></td>
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					<td colspan="4">Module 06: Management of Food and Beverage Operations</td>
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					<td><i></i></td>
					<td>Management of Food and Beverage Operations</td>
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					<td><span><i></i> 00:20:00</span></td>
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					<td colspan="4">Module 07: Management of Service Quality in Hospitality Industry</td>
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					<td>Management of Service Quality in Hospitality Industry</td>
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					<td><span><i></i> 00:20:00</span></td>
				</tr>
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					<td colspan="4">Module 08: Marketing in Travel and Tourism Business</td>
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					<td>Marketing in Travel and Tourism Business</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
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					<td colspan="4">Module 09: Customer Satisfaction</td>
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					<td>Customer Satisfaction</td>
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					<td><span><i></i> 00:23:00</span></td>
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					<td colspan="4">Module 10: E-Hospitality and Technology</td>
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					<td>E-Hospitality and Technology</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
				</tbody></table></div>

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Hospital Management

Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">FRONT-LINE COMMUNICATION AFFECTS PUBLIC PERCEPTION OF EVERY COMPANY.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><div data-url="https://www.improvingcommunications.com/events/webinar-email-etiquette/" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">This training is designed to help <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">organize ideas&nbsp;</strong>and<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;communicate clearly</strong>. As a result of this session, you will be able to be more <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">concise</strong> and communicate with <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">conviction</strong>. You will be more <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">productive</strong>, increase performance <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">satisfaction</strong>, and create a true <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">dialogue</strong> with your audience. For professionals who must meet the needs of the public, these areas of development are the right thing. Improved communications means <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">increased internal and external customer satisfaction</strong>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Write clearly, creating an greater public perception of expertise;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Be more efficient with written communication, reducing wasted time and adding to profitability; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Craft concise, rapport-building written messages for internal and external customers, increasing productivity and forging a more pleasant workplace environment.</li></ul>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">TOPICS</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Benefits of using email</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Purpose of E-mail</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Steps to take before writing</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Inflection in written messages</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Effects of instant messaging and text messaging</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Basic E-mail Plans</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Subject Lines</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Paragraph Structure</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Details</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Summary of Problem</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Use of CC and BCC</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">TYPING IN ALL CAPS IS YELLING!</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Proofreading</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Email Etiquette</strong> is a 90-minute interactive virtual class.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Thank you very much for the wonderful and informative session. The audience was totally engaged and interested in your presentation. I want to congratulate you on a job superbly done and for all the effort that went into making this a successful seminar.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Janet Riesel, Chair &ndash; Career Planning &amp; Professional Development SIG</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Human Resources Association of New York</span>

FRONT-LINE COMMUNICATION AFFECTS PUBLIC PERCEPTION OF EVERY COMPANY.
This training is designed to help organize ideas and communicate clearly. As a result of this session, you will be able to be more concise and communicate with conviction. You will be more productive, increase performance satisfaction, and create a true dialogue with your audience. For professionals who must meet the needs of the public, these areas of development are the right thing. Improved communications means increased internal and external customer satisfaction.
Attendees will be able to:
Write clearly, creating an greater public perception of expertise;
Be more efficient with written communication, reducing wasted time and adding to profitability; and
Craft concise, rapport-building written messages for internal and external customers, increasing productivity and forging a more pleasant workplace environment.
 
TOPICS
Benefits of using email
Purpose of E-mail
Steps to take before writing
Inflection in written messages
Effects of instant messaging and text messaging
Basic E-mail Plans
Subject Lines
Paragraph Structure
Details
Summary of Problem
Use of CC and BCC
TYPING IN ALL CAPS IS YELLING!
Proofreading
 
Online Format—Email Etiquette is a 90-minute interactive virtual class.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Thank you very much for the wonderful and informative session. The audience was totally engaged and interested in your presentation. I want to congratulate you on a job superbly done and for all the effort that went into making this a successful seminar.
Janet Riesel, Chair – Career Planning & Professional Development SIGHuman Resources Association of New York

EMAIL ETIQUETTE

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>The primary audience for this course is anyone who works in and around IT, facilities or data centre operations and needs to understand and improve the daily operations including important processes such as lock-out/tag-out, the right process for installing/de-installing equipment, safety procedures, capacity management and much more.</p>Overview<p>The old believe that a fully redundant data centre facility will save the day is no longer true as many research outcomes have revealed that the majority of downtime is caused by the human factor. Policies, processes, procedures and work instructions should be carefully developed, ideally following relevant standards, to ensure an effcient and effective data centre operations which are also compliant to the required regulations.<br />The CDFOSÂ© (Certified Data Centre Facilities Operations Specialist) course is a three-day course which will enable participants to fully understand the requirements of running the day-to-day operations of a mission critical data centre. Participants will gain all the required competences for running the daily operations, understand which processes should be in place, and the critical elements of those processes and how to execute them. The course is fully aligned with the DCOSÂ© (Data Centre Operations Standard).</p><p>Data centre facilities operations management have proven to be the key differentiator between a data centre that is performing well or badly.</p></div><div id="course-pills-2"><h4>Service Level Management</h4><ul><li>Service Level Management<br />Needs analysis<br />Capability assessment<br />Service portfolio and catalogue<br />Service Level Agreements<br />Reporting - Complaint procedure <br />Customer satisfaction<br />Service Improvement Process (SIP)</li></ul><h4>Safety and Crisis Management</h4><ul><li>Most common type of accidents and why they often happen<br />The roles and responsibilities of appointed safety staff<br />The importance of the OH&amp;S or WHS manual<br />Calibration of measurement and test equipment<br />Proper lock-out/tag-out procedures<br />Emergency response plan requirement for various potential emergencies<br />The importance of Permit To Work</li></ul><h4>Physical Security</h4><ul><li>Standard Operating Procedures (SOP) for security<br />Security risk assessment<br />Security zones<br />Physical inspections / security patrols<br />Delivery of goods / holding area<br />Entry control of individuals<br />Badges and key management<br />Security monitoring<br />Security incident reporting</li></ul><h4>Facilities Maintenance</h4><ul><li>The importance of maintenance<br />Maintenance definitions<br />Maintenance operations procedures (MOP)<br />Service reports<br />Spare management<br />Tools<br />Housekeeping</li></ul><h4>Data Centre Operations</h4><ul><li>Shift handover<br />Walk around duties<br />Service management<br />Release management<br />Configuration management<br />Floor management<br />Equipment life cycle management</li></ul><h4>Monitoring/Reporting/Control</h4><ul><li>Monitoring requirements<br />Facilities monitoring matrix<br />Sensor / alarm point testing and calibration<br />Notification matrix<br />Escalation requirements<br />Reporting</li></ul><h4>Project Management</h4><ul><li>Project management<br />Project organization<br />Project manager<br />Initiation<br />Planning<br />Execution<br />Monitor and control<br />Closing<br />Evaluation / lessons learnt</li></ul><h4>Environmental Sustainability</h4><ul><li>The importance of sustainability<br />Environmental standards<br />Power efficiency indicators<br />Energy saving best practises<br />Water management<br />Sustainable energy usage</li></ul><h4>Governance and Compliance</h4><ul><li>The importance of document management<br />The siz sub-processes of document management<br />Asset management<br />Requirements or asset recording</li></ul><h4>Exam: Certified Data Centre Facilities Operations Specialist (CDFOSÂ©)</h4><ul><li>Certification exams are administered at the end of the course. The exam is a 90-minute closed book exam, with 60 multiple-choice questions. The candidate requires a minimum of 42 correct answers to pass the exam. Online exam results are known immediately and paper-based exam results will be known within one week.</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Certified Data Centre Facilities Operations Specialist (CDFOS) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Certified Data Centre Facilities Operations Specialist (CDFOS) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Certificate in Information Security Management Principles (CISMP)

Certified Facility Manager (CFM)

Commercial & Contract Management Certification Program (CCM)

Certified Supply Chain Professional (CSCP)

Certified in Data Protection (CDP)

Certified Cyber Professional (CCP)

Certified Data Centre Facilities Operations Specialist (CDFOS)

<div>
									<section>
						<div>
					<div>
			<div>
								<div>
				<div>
			<h2>Overview</h2>		</div>
				</div>
				<div>
				<div>
							<p><span>Level 5 Certificate in Cleaning Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Level 5 Certificate in Cleaning Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills.</span></p><p><span>Consisting of several modules, the course teaches you everything you need to succeed in this profession.</span></p><p><span>The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website.</span></p>						</div>
				</div>
					</div>
		</div>
							</div>
		</section>
				<section>
						<div>
					<div>
			<div>
								<div>
				<div>
			<h3><b>Why Choose Teachers Training</b></h3>		</div>
				</div>
				<div>
				<div>
			<p>Some of our website features are:</p>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>This is a dedicated website for teaching</span>
									</li>
								<li>
											<span>
													</span>
										<span>24/7 tutor support</span>
									</li>
								<li>
											<span>
													</span>
										<span>Interactive Content</span>
									</li>
								<li>
											<span>
													</span>
										<span>Affordable price</span>
									</li>
								<li>
											<span>
													</span>
										<span>Courses accredited by the UK's top awarding bodies</span>
									</li>
								<li>
											<span>
													</span>
										<span>100% online </span>
									</li>
								<li>
											<span>
													</span>
										<span>Flexible deadline</span>
									</li>
						</ul>
				</div>
				</div>
					</div>
		</div>
							</div>
		</section>
				<section>
						<div>
					<div>
			<div>
								<div>
				<div>
			<h3><b> Entry Requirements
</b></h3>		</div>
				</div>
				<div>
				<div>
			<p>No formal entry requirements. You need to have:</p>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Passion for learning</span>
									</li>
								<li>
											<span>
													</span>
										<span>A good understanding of the English language</span>
									</li>
								<li>
											<span>
													</span>
										<span>Be motivated and hard-working</span>
									</li>
								<li>
											<span>
													</span>
										<span>Over the age of 16.</span>
									</li>
						</ul>
				</div>
				</div>
					</div>
		</div>
							</div>
		</section>
				<section>
						<div>
					<div>
			<div>
								<div>
				<div>
			<h3><b>Certification</b></h3>		</div>
				</div>
				<div>
				<div>
							<p><b>CPD Certification from The Teachers Training</b></p><p>Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish.</p><ul><li>You can get your digital certificate (PDF) for £4.99 only</li><li>Hard copy certificates are also available, and you can get one for only £10.99</li><li>You can get both PDF and Hard copy certificates for just £12.99!</li></ul><p>The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs.</p>						</div>
				</div>
					</div>
		</div>
							</div>
		</section>
							</div><table width="100%">				<tbody><tr>
					<td colspan="4"> Level 5 Certificate in Cleaning</td>
				</tr>
								<tr>
					<td colspan="4">Module 01: An Introduction to the Cleaning Job</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>An Introduction to the Cleaning Job</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: The Diversity of Cleaning Jobs</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Diversity of Cleaning Jobs</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Cleaning Equipment, Products and Clothing</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Cleaning Equipment, Products and Clothing</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: House Cleaning</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>House Cleaning</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Food Kitchen and Commercial Kitchen Cleaning</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Food Kitchen and Commercial Kitchen Cleaning</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Bathrooms and Toilets</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Bathrooms and Toilets</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Office Cleaning</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Office Cleaning</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Cleaning External Surfaces and Areas</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Cleaning External Surfaces and Areas</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Dealing with Non-Routine Waste</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dealing with Non-Routine Waste</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 10: Chemical Safety, Keyholding and Alarm Codes for Cleaners</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Chemical Safety, Keyholding and Alarm Codes for Cleaners</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Starting a Cleaning Business and Planning for it</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Starting a Cleaning Business and Planning for it</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 12: Running the Business with Quality Service</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Running the Business with Quality Service</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 13: Customer Satisfaction</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Satisfaction</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 14: Management of Staff</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Management of Staff</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 15 Marketing, Advertising and Sales</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Marketing, Advertising and Sales</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 16: Expansion Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Expansion Management</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 17: Business Insurance, Tax and Additional Equipment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Business Insurance, Tax and Additional Equipment</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
				</tbody></table>

Level 5 Certificate in Cleaning Course is yet another “Teacher’s Choice” course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Level 5 Certificate in Cleaning Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills.
Consisting of several modules, the course teaches you everything you need to succeed in this profession.
The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website.
Course Curriculum Level 5 Certificate in Cleaning
Module 01: An Introduction to the Cleaning Job
Module 02: The Diversity of Cleaning Jobs
Module 03: Cleaning Equipment, Products and Clothing
Module 04: House Cleaning
Module 05: Food Kitchen and Commercial Kitchen Cleaning
Module 06: Bathrooms and Toilets
Module 07: Office Cleaning
Module 08: Cleaning External Surfaces and Areas
Module 09: Dealing with Non-Routine Waste
Module 10: Chemical Safety, Keyholding and Alarm Codes for Cleaners
Module 11: Starting a Cleaning Business and Planning for it
Module 12: Running the Business with Quality Service
Module 13: Customer Satisfaction
Module 14: Management of Staff
Module 15 Marketing, Advertising and Sales
Module 16: Expansion Management
Module 17: Business Insurance, Tax and Additional Equipment
Why Choose Teachers Training
Some of our website features are:
This is a dedicated website for teaching
24/7 tutor support
Interactive Content
Affordable price
Courses accredited by the UK's top awarding bodies
100% online
Flexible deadline
Entry Requirements
No formal entry requirements. You need to have:
Passion for learning
A good understanding of the English language
Be motivated and hard-working
Over the age of 16.
Certification
CPD Certification from The Teachers Training
Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish.
You can get your digital certificate (PDF) for £4.99 only
Hard copy certificates are also available, and you can get one for only £10.99
You can get both PDF and Hard copy certificates for just £12.99!
The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs.


The Teachers Training

Health & Hygiene

Trainers Course

Public Health


Gain advanced cleaning skills with the Level 5 Certificate in Cleaning. Elevate your expertise, ensuring top-notch cleanliness standards in professional environments.

Level 5 Certificate in Cleaning

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>The primary audience for this course is someone who works, or has ambition to work, in a leadership role in data center operations such as a data center facilities manager, data center operations manager, who has the responsibility to achieve and improve the high-availability and manageability of the data center operations.</p>Overview<p>After completion of the course the participant will be able to:<br />Perform the needs analysis translating business requirements to data center services<br />Set-up and manage the data center operations team<br />Implement and monitor safety- and security practices<br />Identify a suitable maintenance program for the data center facility and its equipment<br />Select the appropriate policies and procedures required for data center operations<br />Monitor the data center availability, capacity and capability<br />Manage and implement basic data center projects<br />Set-up and implement an environmental sustainability program<br />Select an appropriate back-up site to support organizational resilience<br />Identify and respond to risk in the data center<br />Manage and support the document life cycle<br />Create a basic budget proposal<br />Select and manage vendors and measure their performance<br />Manage data center assets</p><p>Managing the facilities of today?s high-end and high-availability data centers is an extremely demanding and complex task which is often underestimated. There is often very little appreciation and understanding of the complexities of managing today's mission-critical data centers where downtime is not an option, especially since many of the data centers are operating at, or near, their design limits. Operations management at the facilities layer makes all the difference. Even a data center designed to the highest redundancy level as per the ANSI/TIA-942 standard could still experience many unscheduled downtime events due to poor planning, operations, maintenance and management processes.</p></div><div id="course-pills-2"><h4>Service Level Management</h4><ul><li>Service Level Management</li><li>Needs analysis</li><li>Capability assessment</li><li>Service portfolio</li><li>Service catalogue</li><li>Service Level Agreements (SLAs)</li><li>Availability measurement</li><li>Data points in SLA</li><li>Service reporting</li><li>Complaint procedure</li><li>Customer satisfaction measurement</li><li>Service Improvement Process (SIP)</li><li>SLA content</li></ul><h4>The Data Center Organization</h4><ul><li>Operational issues</li><li>Organization chart</li><li>Roles and responsibilities</li><li>Skills matrix</li><li>Contingency / backup roles</li><li>Shift management</li><li>Performance management</li><li>Career development</li><li>Training and assessment</li><li>Job rotation</li><li>Succession planning</li><li>Disciplinary program</li></ul><h4>Managing Safety &amp; Statutory Requirements</h4><ul><li>Safety policies and regulations</li><li>Occupational Health and Safety (OH&amp;S)</li><li>Safety awareness training</li><li>Permit to Work (PTW)</li><li>Lock-out / Tag-out</li><li>Personal Protective Equipment (PPE)</li><li>Testing and tagging of equipment</li><li>Emergency preparedness and response</li><li>Reporting of safety issues</li><li>Reviews / internal audit / external audit</li></ul><h4>Managing Physical Security</h4><ul><li>Security policies and procedures</li><li>Security standards and guidelines</li><li>Security staff</li><li>Security awareness</li><li>Security incident management</li><li>Disciplinary program</li><li>Reviews, internal and external audits</li></ul><h4>Facilities Management</h4><ul><li>Maintenance policies and procedures</li><li>Various maintenance programs</li><li>Outsourcing of maintenance activities</li><li>Maintenance contract options</li><li>Warranty</li><li>Maintenance schedule</li><li>Service situations</li><li>Spart part management</li><li>Contamination control</li></ul><h4>Data Center Operations</h4><ul><li>Policies and procedures for data center operations</li><li>Service operations and the daily data center operations</li></ul><h4>Monitoring / Reporting / Control</h4><ul><li>Monitoring requirements</li><li>Escalation procedures</li><li>Reporting</li><li>Trend analysis</li><li>Reviews</li></ul><h4>Project Management</h4><ul><li>Project management</li><li>Project organization</li><li>Project manager</li><li>Project phases</li></ul><h4>Environment Sustainability</h4><ul><li>The importance of sustainability</li><li>Sustainability policies </li><li>Environmental management </li><li>Power efficiency indicators -</li><li>Waste management -</li><li>Water management</li><li>ICT utilisation management </li><li>Environmental performance measurements</li><li>Renewable energy factor (REF)</li></ul><h4>Organizational Resilience</h4><ul><li>Business continuity</li><li>Data center facility options</li><li>Business Impact Analysis</li><li>Type of facility</li><li>Human resources</li><li>Facility, equipment and consumables</li></ul><h4>Governance, Risk and Compliance</h4><ul><li>Management commitment</li><li>Coordination, collaboration and integration</li><li>Compliance</li><li>Risk management</li><li>Document management</li><li>Financial management</li><li>Vendor management</li><li>Asset management</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Certified Data Center Facilities Operations Manager (CDFOM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Certified Data Center Facilities Operations Manager (CDFOM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Operations Management

Construction Design & Management (CDM)

Facility Management

Operations Manager

Certified Data Center Facilities Operations Manager (CDFOM)

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The British Cleaning, Housekeeping, and Maintenance Level 5 Diploma is a comprehensive program designed to provide in-depth knowledge and practical skills in various aspects of cleaning, housekeeping, and maintenance. This bundle includes three courses:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 01: British Cleaning</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 02: Diploma in House Cleaning</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 03: Cleaning, Decontamination and Waste Management</strong></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Each course is meticulously structured to cover essential topics and best practices, ensuring that learners are well-equipped to handle real-world challenges in residential, commercial, and industrial settings.</p><div data-message-author-role="assistant" data-message-id="e78b1c7a-cd6b-43c9-bfad-f48bba8d516d" dir="auto" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By completing this diploma, learners will be well-prepared to take on advanced roles in the cleaning, housekeeping, and maintenance sectors, ensuring high standards of cleanliness and hygiene in various environments.</p></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><h2 dir="ltr" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Who is this Bundle for</span></h2><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This British Cleaning, Housekeeping and Maintenance Level 5 diploma is ideal for individuals who are looking to advance their careers in the cleaning and housekeeping industry. Whether you are an entry-level worker or an experienced professional seeking to enhance your skills, this program offers valuable insights and practical knowledge to help you excel in your role.</p><h2 dir="ltr" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Requirements</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">No prerequisites; suitable for individuals from any academic background.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Accessible course materials from any internet-enabled device.</li></ul><h2 dir="ltr" fr-original-style="" style="box-sizing: border-box;">Job Roles This Course is Suitable For&nbsp;</h2><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Professional Cleaners</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Housekeepers</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Maintenance Workers</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Facility Managers</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Environmental Services Workers</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Janitorial Staff</li></ul><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Curriculum</h2><p style="color: rgb(15, 21, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 01: British Cleaning</strong></p><ul style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><li fr-original-style="" style="box-sizing: border-box;">Module 01: An Introduction To The Cleaning Job</li><li fr-original-style="" style="box-sizing: border-box;">Module 02: The Diversity Of Cleaning Jobs</li><li fr-original-style="" style="box-sizing: border-box;">Module 03: Cleaning Equipment, Products And Clothing</li><li fr-original-style="" style="box-sizing: border-box;">Module 04: House Cleaning</li><li fr-original-style="" style="box-sizing: border-box;">Module 05: Food Kitchen And Commercial Kitchen Cleaning</li><li fr-original-style="" style="box-sizing: border-box;">Module 06: Bathrooms And Toilets</li><li fr-original-style="" style="box-sizing: border-box;">Module 07: Office Cleaning</li><li fr-original-style="" style="box-sizing: border-box;">Module 08: Cleaning External Surfaces And Areas</li><li fr-original-style="" style="box-sizing: border-box;">Module 09: Dealing With Non-Routine Waste</li><li fr-original-style="" style="box-sizing: border-box;">Module 10: Chemical Safety, Keyholding And Alarm Codes For Cleaners</li><li fr-original-style="" style="box-sizing: border-box;">Module 11: Starting A Cleaning Business And Planning For It</li><li fr-original-style="" style="box-sizing: border-box;">Module 12: Running The Business With Quality Service</li><li fr-original-style="" style="box-sizing: border-box;">Module 13: Customer Satisfaction</li><li fr-original-style="" style="box-sizing: border-box;">Module 14: Management Of Staff</li><li fr-original-style="" style="box-sizing: border-box;">Module 15 Marketing, Advertising And Sales</li><li fr-original-style="" style="box-sizing: border-box;">Module 16: Expansion Management</li><li fr-original-style="" style="box-sizing: border-box;">Module 17: Business Insurance, Tax And Additional Equipment</li></ul><p style="color: rgb(15, 21, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 02: Diploma in House Cleaning</strong></p><ul style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><li fr-original-style="" style="box-sizing: border-box;">Module 01: Introduction To House Cleaning</li><li fr-original-style="" style="box-sizing: border-box;">Module 02: Cleaning Equipment And Ingredients</li><li fr-original-style="" style="box-sizing: border-box;">Module 03: Cleaning The Kitchen</li><li fr-original-style="" style="box-sizing: border-box;">Module 04: Cleaning The Bedroom And Livingroom</li><li fr-original-style="" style="box-sizing: border-box;">Module 05: Bathroom Cleaning</li><li fr-original-style="" style="box-sizing: border-box;">Module 06: Cleaning And Organising A Kid&rsquo;s Room</li><li fr-original-style="" style="box-sizing: border-box;">Module 07: Cleaning Home Office</li><li fr-original-style="" style="box-sizing: border-box;">Module 08: Cleaning Walls</li></ul><p style="color: rgb(15, 21, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 03: Cleaning, Decontamination and Waste Management</strong></p><ul style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><li fr-original-style="" style="box-sizing: border-box;">Module 01: Cleaning In Care Services</li><li fr-original-style="" style="box-sizing: border-box;">Module 02: Decontamination And Disinfection</li><li fr-original-style="" style="box-sizing: border-box;">Module 03: Hygiene In Care Services</li><li fr-original-style="" style="box-sizing: border-box;">Module 04: Environmental Cleaning And Sanitisation</li><li fr-original-style="" style="box-sizing: border-box;">Module 05: Sterilisation Techniques</li><li fr-original-style="" style="box-sizing: border-box;">Module 06: Understanding Waste Management</li><li fr-original-style="" style="box-sizing: border-box;">Module 07: Health &amp; Safety Responsibilities</li></ul></div>

The British Cleaning, Housekeeping, and Maintenance Level 5 Diploma is a comprehensive program designed to equip learners with advanced knowledge and practical skills in cleaning, housekeeping, and maintenance. This diploma bundle includes three in-depth courses:
Course 01: British Cleaning
Course 02: Diploma in House Cleaning
Course 03: Cleaning, Decontamination, and Waste Management
Each course is meticulously structured to cover essential topics and best practices in cleaning, housekeeping, and maintenance, ensuring learners are prepared to handle real-world challenges in residential, commercial, and industrial settings.
By completing this diploma, learners will be well-prepared for advanced roles in cleaning, housekeeping, and maintenance, maintaining high standards of cleanliness and hygiene across various environments.
Who is this British Cleaning, Housekeeping and Maintenance Level 5 Diploma Bundle for
This British Cleaning, Housekeeping, and Maintenance Level 5 Diploma is ideal for individuals aiming to advance their careers in the cleaning and housekeeping industry. Whether you are an entry-level worker or an experienced professional seeking to enhance your skills, this program offers valuable insights and practical knowledge to excel in cleaning, housekeeping, and maintenance.
Requirements
No prerequisites; suitable for individuals from any academic background.
Accessible course materials from any internet-enabled device.
Job Roles This British Cleaning Bundle is Suitable For 
Professional Cleaners
Housekeepers
Maintenance Workers
Facility Managers
Environmental Services Workers
Janitorial Staff
Course Curriculum
Course 01: British Cleaning
Module 01: An Introduction To The Cleaning Job
Module 02: The Diversity Of Cleaning Jobs
Module 03: Cleaning Equipment, Products And Clothing
Module 04: House Cleaning
Module 05: Food Kitchen And Commercial Kitchen Cleaning
Module 06: Bathrooms And Toilets
Module 07: Office Cleaning
Module 08: Cleaning External Surfaces And Areas
Module 09: Dealing With Non-Routine Waste
Module 10: Chemical Safety, Keyholding And Alarm Codes For Cleaners
Module 11: Starting A Cleaning Business And Planning For It
Module 12: Running The Business With Quality Service
Module 13: Customer Satisfaction
Module 14: Management Of Staff
Module 15 Marketing, Advertising And Sales
Module 16: Expansion Management
Module 17: Business Insurance, Tax And Additional Equipment
Course 02: Diploma in House Cleaning
Module 01: Introduction To House Cleaning
Module 02: Cleaning Equipment And Ingredients
Module 03: Cleaning The Kitchen
Module 04: Cleaning The Bedroom And Livingroom
Module 05: Bathroom Cleaning
Module 06: Cleaning And Organising A Kid’s Room
Module 07: Cleaning Home Office
Module 08: Cleaning Walls
Course 03: Cleaning, Decontamination and Waste Management
Module 01: Cleaning In Care Services
Module 02: Decontamination And Disinfection
Module 03: Hygiene In Care Services
Module 04: Environmental Cleaning And Sanitisation
Module 05: Sterilisation Techniques
Module 06: Understanding Waste Management
Module 07: Health & Safety Responsibilities

Course Gate

Cleaning

Housekeeping

Enhance your cleaning, housekeeping, and maintenance skills with our British Cleaning, Housekeeping, and Maintenance Level 5 Diploma. Ideal for professional cleaners, housekeepers, maintenance workers, facility managers, and more.

British Cleaning, Housekeeping and Maintenance Level 5 Diploma

<h4>Overview</h4>
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							<p>
							</p><p>Any business life is completely dependent on Sales and Marketing. It delivers a significant business benefit. Providing effective training in Sales and Marketing helps boost sales, increase profit, create a brand image and also improve customer satisfaction. </p>

<p>The role of a sales director is crucial in improving an organization's revenue and sales. A good sales director can affect the overall performance of a business. The course is designed with a lot of practical exercises, and modern techniques, taking the delegates' skills to an advanced level. This will help the delegates to attain the skills they require and implement what they learn in their work efficiently and to their highest potential. This course will help review overall sales strategies and how they can contribute in order to achieve a desired positive outcome. It will set measurable objectives and standards within the team and will boost the confidence in their performance and achieve the objectives. </p>
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GBA Corporate

Advance Strategic Sales Management

Online

Cleaning Supervisor Course is yet another “Teacher’s Choice” course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Cleaning Supervisor Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills.
Consisting of several modules, the course teaches you everything you need to succeed in this profession.
The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website.
Course Curriculum Cleaning Supervisor
Module 1 The Diversity of Cleaning Jobs		
Module 2 Cleaning Equipment, Products and Clothing		
Module 3 House Cleaning		
Module 4 Food Kitchen and Commercial Kitchen Cleaning		
Module 5 Bathrooms and Toilets		
Module 6 Office Cleaning		
Module 7 Cleaning External Surfaces and Areas		
Module 8 Dealing with Non-Routine Waste		
Module 9 Chemical Safety, Keyholding and Alarm Codes for Cleaners		
Module 10 Starting a Cleaning Business and Planning for it		
Module 11 Running the Business with Quality Service		
Module 12 Customer Satisfaction		
Module 13 Management of Staff		
Module 14 Marketing, Advertising and Sales		
Module 15 Expansion Management		
Module 16 Skills of an Effective Administrator		
Module 17 Representing Your Boss and Company		
Module 18 Organisational Skills		
Module 19 Communication Skills
Why Choose Teachers Training
Some of our website features are:
This is a dedicated website for teaching
24/7 tutor support
Interactive Content
Affordable price
Courses accredited by the UK's top awarding bodies
100% online
Flexible deadline
Entry Requirements
No formal entry requirements. You need to have:
Passion for learning
A good understanding of the English language
Be motivated and hard-working
Over the age of 16.
Certification
CPD Certification from The Teachers Training
Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish.
You can get your digital certificate (PDF) for £4.99 only
Hard copy certificates are also available, and you can get one for only £10.99
You can get both PDF and Hard copy certificates for just £12.99!
The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs.


Teaching & Training

Advance your career in facility management with this Cleaning Supervisor course. Gain essential skills in team leadership, quality control, and maintaining hygiene standards.

Cleaning Supervisor

<h4>Overview</h4>
						<hr />
						<div></div>
							<p>
							</p><p>Any business life is completely dependent on Sales and Marketing. It delivers a significant business benefit. Providing effective training in Sales and Marketing helps boost sales, increase profit, create a brand image and also improve customer satisfaction. This course has been designed to gain essential skills in Marketing and Sales, learn new sales techniques and how to reach the right audience at the right time. If there is a shortage of skills or resources within the business, you might want to provide this specially designed-training to help develop those skills. </p>

<p>This course will help review overall sales strategies and how marketing can contribute in order to achieve a desired positive outcome. It will set measurable objectives and standards within the team and will boost the confidence in their performance and achieve the objectives. </p>

<p>This course will discover various sales and marketing techniques and will provide the participants with more tools and techniques to increase individual and team sales. It will highlight all of the major components required to build good connections, know the consumer and their needs and gain commitment to a sale.</p>
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