Name: Customer Service Training
Price: 12 GBP
Availability: InStock

<div id="learn-press-course-description">

	
	<div>
		<p>In an era where effective communication is paramount, our 'Communication Skills &amp; Public Speaking' course stands as a beacon for those aspiring to excel in personal and professional realms. Recent statistics show that in the UK, over 70% of successful job candidates attribute their success to strong communication abilities.</p>
<p>This course is tailored to hone such skills, ensuring participants emerge as confident speakers and empathetic listeners. Engaging and interactive, it combines theoretical knowledge with practical applications, transforming the way participants engage with the world. Whether it's for a boardroom presentation or a casual conversation, this course is your stepping stone to becoming a persuasive and impactful communicator.</p>
<h3>Learning Outcomes:</h3>
<ul>
<li>Master effective verbal and non-verbal communication techniques.</li>
<li>Develop persuasive public speaking and presentation skills.</li>
<li>Enhance listening skills for better interpersonal relationships.</li>
<li>Learn to construct and deliver clear, concise messages.</li>
<li>Gain confidence in public speaking and group discussions.</li>
<li>Understand the dynamics of body language in communication.</li>
<li>Acquire skills for managing public speaking anxiety.</li>
<li>Embrace techniques for impactful digital communication.</li>
</ul>
<h3>Who Is This Course For?</h3>
<ul>
<li>Individuals aiming to improve personal communication skills.</li>
<li>Professionals seeking to enhance workplace interactions.</li>
<li>Entrepreneurs requiring persuasive pitching abilities.</li>
<li>Students preparing for presentations and interviews.</li>
<li>Anyone interested in excelling in public speaking forums.</li>
</ul>
<h3><b>Why Choose Us?</b></h3>
<ul>
<li><span>Lifetime access to course materials</span></li>
<li><span>Full tutor support is available Monday through Friday for all courses</span></li>
<li><span>Learn  essentials skills at your own pace from the comfort of your home</span></li>
<li><span>Gain a thorough understanding of the course</span></li>
<li><span>Access informative video modules taught by expert instructors</span></li>
<li><span>24/7 assistance and advice available through email and live chat</span></li>
<li><span>Study the course on your computer, tablet, or mobile device</span></li>
<li><span>Improve your chances of gaining professional skills and earning potential by completing the course.</span></li>
</ul>
<h3><b>Why should you study this course?</b></h3>
<p><span>The course offers a comprehensive introduction to the subject matter and provides a solid foundation for further study. It will also help students to gain knowledge and skills that can be applied in their professional or personal life.</span></p>
<h3><b>Assessment</b></h3>
<p><span>The course includes a series of quizzes that will test your understanding and retention of the material covered in the course. The quizzes will help you to identify areas where you may need further practice, and you will have the opportunity to review the course materials as needed. Upon successfully passing the final quiz, you will be able to order your certificate of achievement.</span></p>
<h3><b>Career Path</b></h3>
<ul>
<li>Public Relations Officer: £25,000 - £40,000</li>
<li>Marketing Manager: £30,000 - £50,000</li>
<li>Sales Manager: £28,000 - £55,000</li>
<li>Human Resources Manager: £35,000 - £60,000</li>
<li>Corporate Trainer: £27,000 - £45,000</li>
<li>Event Coordinator: £20,000 - £35,000</li>
</ul>
	</div>

			<div>
			<h3>Course Features</h3>
			<ul>
				
				<li>
					<i></i>
					<span>Lectures</span>
					<span>
						12					</span>
				</li>
				<li>
					<i></i>
					<span>Quizzes</span>
					<span>
						0						</span>
				</li>

									<li>
						<i></i>
						<span>Duration</span>
						<span>Lifetime access</span>
					</li>
				
									<li>
						<i></i>
 						<span>Skill level</span>
						<span>All levels</span>
					</li>
													<li>
						<i></i>
						<span>Language</span>
						<span>English</span>
					</li>
								<li>
					<i></i>
					<span>Students</span>
										<span>0</span>
				</li>
								<li>
					<i></i>
					<span>Assessments</span>
					<span>Yes</span>
				</li>
							</ul>
					</div>
		
</div><div>
				

			
<div id="learn-press-course-curriculum">
	<div>
					<ul>
				
<li id="section-133">
		<div>
		<div>
			<span></span>
			<h3>Communication Skills &amp; Public Speaking Level 3 Diploma</h3>			<span>
							
							</span>
		</div>
			</div>
	
	
	<ul>
		<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.1</div>
			</div>
	
	
		
<span>Module 1: Introduction to Communication</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.2</div>
			</div>
	
	
		
<span>Module 2: Verbal Communication</span>
	
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				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.3</div>
			</div>
	
	
		
<span>Module 3: Non-Verbal Communication</span>
	
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				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.4</div>
			</div>
	
	
		
<span>Module 4: Written Communication</span>
	
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	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.5</div>
			</div>
	
	
		
<span>Module 5: Listening Skills</span>
	
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				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.6</div>
			</div>
	
	
		
<span>Module 6: Conflict Resolution</span>
	
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				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.7</div>
			</div>
	
	
		
<span>Module 7: Intercultural Communication</span>
	
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				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.8</div>
			</div>
	
	
		
<span>Module 8: Persuasive Communication</span>
	
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				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.9</div>
			</div>
	
	
		
<span>Module 9: Public Speaking</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.10</div>
			</div>
	
	
		
<span>Module 10: Communication in the Workplace</span>
	
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				<span title="Unread"></span>
	
	</div>
</li>
	</ul>
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	</li>
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			</div>

	</div>
</div>

Learn Era

Professional Skills

Business Communication Skills

Professional Skills Course (PSC)

Public Speaking

Presentation Skills

Communication Skills

Communication Skills & Public Speaking Level 3 Diploma

General Admission

<div id="learn-press-course-description">

	
	<div>
		<p><span>Our comprehensive course is designed to provide you with the necessary skills and knowledge to excel in your field. Developed by professionals with years of experience, this course is perfect for anyone looking to kick start their career or advance their skills.</span></p>
<p><span>It features an audio-visual presentation and easy-to-learn modules, allowing for a self-paced learning experience. Our expert online support team is available during weekdays to assist you throughout the course.</span></p>
<h3><b>Learning Outcomes</b></h3>
<p><span>Upon completion of the course, you will be able to:</span></p>
<ul>
<li><span>Understand the fundamentals and its applications.</span></li>
<li><span>Develop the necessary skills to succeed in the field .</span></li>
<li><span>Apply your newly acquired knowledge to real-world scenarios.</span></li>
<li><span>Create effective and efficient solutions for relevant topics.</span></li>
<li><span>Enhance your employability and career prospects.</span></li>
</ul>
<p><span>It is designed to provide you with the knowledge needed to stand out in the competitive job market. With lifetime access to course materials and the ability to learn at your own pace, this course is the perfect opportunity to improve your skills and advance your career.</span></p>
<p><span>You can learn at your own pace, from the comfort of your home, as all course materials are accessible online at any time.</span></p>
<h3><b>Why Choose Us?</b></h3>
<ul>
<li><span>Lifetime access to course materials</span></li>
<li><span>Full tutor support is available Monday through Friday for all courses</span></li>
<li><span>Learn  essentials skills at your own pace from the comfort of your home</span></li>
<li><span>Gain a thorough understanding of the course</span></li>
<li><span>Access informative video modules taught by expert instructors</span></li>
<li><span>24/7 assistance and advice available through email and live chat</span></li>
<li><span>Study the course on your computer, tablet, or mobile device</span></li>
<li><span>Improve your chances of gaining professional skills and earning potential by completing the course.</span></li>
</ul>
<h3><b>Why should you study this course?</b></h3>
<p><span>The course offers a comprehensive introduction to the subject matter and provides a solid foundation for further study. It will also help students to gain knowledge and skills that can be applied in their professional or personal life.</span></p>
<h3><b>Assessment</b></h3>
<p><span>The course includes a series of quizzes that will test your understanding and retention of the material covered in the course. The quizzes will help you to identify areas where you may need further practice, and you will have the opportunity to review the course materials as needed. Upon successfully passing the final quiz, you will be able to order your certificate of achievement.</span></p>
<h3><b>Career Path</b></h3>
<p><span>The course is designed to equip you with the skills and knowledge you need to succeed in the field. After completing the course, you will be able to pursue a variety of career opportunities in different industries.</span>	</p>
	</div>

			<div>
			<h3>Course Features</h3>
			<ul>
				
				<li>
					<i></i>
					<span>Lectures</span>
					<span>
						11					</span>
				</li>
				<li>
					<i></i>
					<span>Quizzes</span>
					<span>
						0						</span>
				</li>

									<li>
						<i></i>
						<span>Duration</span>
						<span>Lifetime access</span>
					</li>
				
									<li>
						<i></i>
 						<span>Skill level</span>
						<span>All levels</span>
					</li>
												<li>
					<i></i>
					<span>Students</span>
										<span>37</span>
				</li>
								<li>
					<i></i>
					<span>Assessments</span>
					<span>Yes</span>
				</li>
							</ul>
					</div>
		
</div><div>
				

			
<div id="learn-press-course-curriculum">
	<div>
					<ul>
				
<li id="section-116">
		<div>
		<div>
			<span></span>
			<h3>Dog Walking &amp; Training Level 3 Diploma</h3>			<span>
							
							</span>
		</div>
			</div>
	
	
	<ul>
		<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.1</div>
			</div>
	
	
		
<span>Module 1: Understanding Canine Behaviour</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.2</div>
			</div>
	
	
		
<span>Module 2: Dog Health and Nutrition</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.3</div>
			</div>
	
	
		
<span>Module 3: Breeds and Their Specific Needs</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.4</div>
			</div>
	
	
		
<span>Module 4: Dog Walking Techniques</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.5</div>
			</div>
	
	
		
<span>Module 5: Dog Training Principles</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.6</div>
			</div>
	
	
		
<span>Module 6: Dog Walking Safety and Risk Management</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.7</div>
			</div>
	
	
		
<span>Module 7: Dog Leashes, Toys, and Equipment</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.8</div>
			</div>
	
	
		
<span>Module 8: Advanced Dog Handling Techniques</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.9</div>
			</div>
	
	
		
<span>Module 9: Heat Stroke, Dog Bites and Emergency Response</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.10</div>
			</div>
	
	
		
<span>Module 10: Business Essentials for Dog Walkers</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
	</ul>
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			<span>Show more items <i></i></span>
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			</div>

	</div>
</div>

K9 Dog Training

Accredited Dog

Institute of Modern Dog Trainers (IMDT)

Guide Dog Trainer

Dog Training

Trainers Course

Dog Walking & Training Level 3 Diploma

<div id="learn-press-course-description">

	
	<div>
		<p>Immerse yourself in the nurturing world of baby massage with our 'Baby Massage Level 3 Diploma' course. Recent UK statistics reveal a growing interest in baby wellness and care, with a notable increase in parents seeking holistic methods to bond with and soothe their infants.</p>
<p>This comprehensive course delves into the delicate art of baby massage, a practice steeped in ancient traditions yet grounded in modern, evidence-based techniques. It's an enlightening journey that not only enhances parent-child connection but also promotes better sleep patterns and aids in infant digestion and growth.</p>
<p>With our expertly crafted curriculum, you will discover the profound impact of gentle touch on infant development, learn the intricate techniques of baby massage, and understand how this practice fosters a deeper emotional bond between parent and child.</p>
<h3>Learning Outcomes:</h3>
<ul>
<li>Master the fundamental techniques of effective baby massage.</li>
<li>Understand infant cues and responses during massage.</li>
<li>Gain knowledge of baby anatomy relevant to massage.</li>
<li>Learn the benefits of baby massage for sleep improvement.</li>
<li>Identify massage methods for aiding infant digestion.</li>
<li>Explore emotional bonding through baby massage.</li>
<li>Acquire skills for safe and gentle infant handling.</li>
<li>Develop an understanding of massage's role in infant growth.</li>
</ul>
<h3>Who Is This Course For?</h3>
<ul>
<li>Parents seeking to strengthen their bond with their baby.</li>
<li>Childcare professionals aiming to broaden their caregiving skills.</li>
<li>Health practitioners interested in holistic infant care methods.</li>
<li>Individuals pursuing a career in baby wellness and massage.</li>
<li>New mothers and fathers eager to learn nurturing techniques for their infant.</li>
</ul>
<h3><b>Why Choose Us?</b></h3>
<ul>
<li><span>Lifetime access to course materials</span></li>
<li><span>Full tutor support is available Monday through Friday for all courses</span></li>
<li><span>Learn  essentials skills at your own pace from the comfort of your home</span></li>
<li><span>Gain a thorough understanding of the course</span></li>
<li><span>Access informative video modules taught by expert instructors</span></li>
<li><span>24/7 assistance and advice available through email and live chat</span></li>
<li><span>Study the course on your computer, tablet, or mobile device</span></li>
<li><span>Improve your chances of gaining professional skills and earning potential by completing the course.</span></li>
</ul>
<h3><b>Why should you study this course?</b></h3>
<p><span>The course offers a comprehensive introduction to the subject matter and provides a solid foundation for further study. It will also help students to gain knowledge and skills that can be applied in their professional or personal life.</span></p>
<h3><b>Assessment</b></h3>
<p><span>The course includes a series of quizzes that will test your understanding and retention of the material covered in the course. The quizzes will help you to identify areas where you may need further practice, and you will have the opportunity to review the course materials as needed. Upon successfully passing the final quiz, you will be able to order your certificate of achievement.</span></p>
<h3><b>Career Path</b></h3>
<ul>
<li>Certified Baby Massage Instructor: £25,000 - £35,000</li>
<li>Childcare Worker: £18,000 - £25,000</li>
<li>Pediatric Nurse: £24,000 - £31,000</li>
<li>Health Visitor: £31,000 - £40,000</li>
<li>Nanny/Private Child Carer: £20,000 - £30,000</li>
<li>Holistic Health Practitioner (specialising in infants): £23,000 - £32,000</li>
</ul>
	</div>

			<div>
			<h3>Course Features</h3>
			<ul>
				
				<li>
					<i></i>
					<span>Lectures</span>
					<span>
						9					</span>
				</li>
				<li>
					<i></i>
					<span>Quizzes</span>
					<span>
						0						</span>
				</li>

									<li>
						<i></i>
						<span>Duration</span>
						<span>Lifetime access</span>
					</li>
				
									<li>
						<i></i>
 						<span>Skill level</span>
						<span>All levels</span>
					</li>
													<li>
						<i></i>
						<span>Language</span>
						<span>English</span>
					</li>
								<li>
					<i></i>
					<span>Students</span>
										<span>0</span>
				</li>
								<li>
					<i></i>
					<span>Assessments</span>
					<span>Yes</span>
				</li>
							</ul>
					</div>
		
</div><div>
				

			
<div id="learn-press-course-curriculum">
	<div>
					<ul>
				
<li id="section-134">
		<div>
		<div>
			<span></span>
			<h3>Baby Massage Level 2 Diploma</h3>			<span>
							
							</span>
		</div>
			</div>
	
	
	<ul>
		<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.1</div>
			</div>
	
	
		
<span>Module 1: Introduction to Baby Massage</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.2</div>
			</div>
	
	
		
<span>Module 2: Massage &amp; Physiology of a Baby</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.3</div>
			</div>
	
	
		
<span>Module 3: Understanding Infant Communication</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.4</div>
			</div>
	
	
		
<span>Module 4: Preparing for Baby Massage</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.5</div>
			</div>
	
	
		
<span>Module 5: Basics of Baby Massage Techniques</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.6</div>
			</div>
	
	
		
<span>Module 6: Detailed Massage Techniques for Different Body Parts</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.7</div>
			</div>
	
	
		
<span>Module 7: Baby Massage for Common Infant Ailments</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.8</div>
			</div>
	
	
		
<span>Module 8: Understanding and Managing Potential Challenges</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.9</div>
			</div>
	
	
		
<span>Module 9: The Role of Baby Massage in Infant Mental Health</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
	</ul>
	
	</li>
			</ul>
			</div>

	</div>
</div>

Baby Massage Level 3 Diploma

<div id="learn-press-course-description">

	
	<div>
		<p>Embarking on the 'Paralegal (Legal Secretary)' course opens doors to an intriguing sector where proficiency meets opportunity. In the UK, the legal services market, worth over £35 billion, reflects an escalating demand for adept paralegals. This course is meticulously designed to equip learners with a comprehensive understanding of legal frameworks and administrative duties, setting the stage for a robust career in law.</p>
<p>Our curriculum is tailored to instil essential skills and knowledge, ensuring participants emerge as competent legal secretaries, pivotal in the smooth functioning of law firms and legal departments. With a focus on real-world applications, the programme delves into document management, legal procedures, and client communication, moulding novices into indispensable assets in legal settings.</p>
<h3>Learning Outcomes:</h3>
<ul>
<li>Acquire fundamental knowledge of UK legal systems and structures.</li>
<li>Develop expertise in legal documentation preparation and handling.</li>
<li>Enhance skills in effective communication within legal contexts.</li>
<li>Understand ethical considerations and confidentiality in law.</li>
<li>Learn client liaison and support techniques in legal environments.</li>
<li>Gain insights into law office management and administrative procedures.</li>
<li>Cultivate an ability to work under tight deadlines in legal settings.</li>
<li>Master the art of meticulous research and analysis in legal tasks.</li>
</ul>
<h3>Who Is This Course For?</h3>
<ul>
<li>Aspiring legal secretaries seeking a foundational understanding of law.</li>
<li>Administrative professionals aiming to transition into legal roles.</li>
<li>Law students desiring to augment their education with practical skills.</li>
<li>Individuals interested in exploring careers within legal frameworks.</li>
<li>Support staff in legal firms wishing to enhance their expertise.</li>
</ul>
<h3><b>Why Choose Us?</b></h3>
<ul>
<li><span>Lifetime access to course materials</span></li>
<li><span>Full tutor support is available Monday through Friday for all courses</span></li>
<li><span>Learn  essentials skills at your own pace from the comfort of your home</span></li>
<li><span>Gain a thorough understanding of the course</span></li>
<li><span>Access informative video modules taught by expert instructors</span></li>
<li><span>24/7 assistance and advice available through email and live chat</span></li>
<li><span>Study the course on your computer, tablet, or mobile device</span></li>
<li><span>Improve your chances of gaining professional skills and earning potential by completing the course.</span></li>
</ul>
<h3><b>Why should you study this course?</b></h3>
<p><span>The course offers a comprehensive introduction to the subject matter and provides a solid foundation for further study. It will also help students to gain knowledge and skills that can be applied in their professional or personal life.</span></p>
<h3><b>Assessment</b></h3>
<p><span>The course includes a series of quizzes that will test your understanding and retention of the material covered in the course. The quizzes will help you to identify areas where you may need further practice, and you will have the opportunity to review the course materials as needed. Upon successfully passing the final quiz, you will be able to order your certificate of achievement.</span></p>
<h3><b>Career Path</b></h3>
<ul>
<li>Legal Secretary: £20,000 - £30,000</li>
<li>Paralegal Assistant: £18,000 - £25,000</li>
<li>Legal Administrator: £17,000 - £24,000</li>
<li>Court Clerk: £20,000 - £28,000</li>
<li>Legal Executive: £22,000 - £35,000</li>
<li>Conveyancing Assistant: £18,000 - £26,000</li>
</ul>
	</div>

			<div>
			<h3>Course Features</h3>
			<ul>
				
				<li>
					<i></i>
					<span>Lectures</span>
					<span>
						13					</span>
				</li>
				<li>
					<i></i>
					<span>Quizzes</span>
					<span>
						0						</span>
				</li>

									<li>
						<i></i>
						<span>Duration</span>
						<span>Lifetime access</span>
					</li>
				
									<li>
						<i></i>
 						<span>Skill level</span>
						<span>All levels</span>
					</li>
													<li>
						<i></i>
						<span>Language</span>
						<span>English</span>
					</li>
								<li>
					<i></i>
					<span>Students</span>
										<span>0</span>
				</li>
								<li>
					<i></i>
					<span>Assessments</span>
					<span>Yes</span>
				</li>
							</ul>
					</div>
		
</div><div>
				

			
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					<ul>
				
<li id="section-137">
		<div>
		<div>
			<span></span>
			<h3>Diploma of Paralegal (Legal Secretary)</h3>			<span>
							
							</span>
		</div>
			</div>
	
	
	<ul>
		<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.1</div>
			</div>
	
	
		
<span>Module 1: Introduction to the Legal System</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.2</div>
			</div>
	
	
		
<span>Module 2: Legal Research and Writing</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.3</div>
			</div>
	
	
		
<span>Module 3: Contract Law</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.4</div>
			</div>
	
	
		
<span>Module 4: Tort Law</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.5</div>
			</div>
	
	
		
<span>Module 5: Criminal Law and Procedure</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.6</div>
			</div>
	
	
		
<span>Module 6: Property Law</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.7</div>
			</div>
	
	
		
<span>Module 7: Family Law</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.8</div>
			</div>
	
	
		
<span>Module 8: Employment Law</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.9</div>
			</div>
	
	
		
<span>Module 9: Wills, Probate, and Administration</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
<li>
	<div>
		<span><i></i></span>					<div><span>Lecture</span>1.10</div>
			</div>
	
	
		
<span>Module 10: Business Law for Paralegals</span>
	
	<div>
				<span title="Unread"></span>
	
	</div>
</li>
	</ul>
			<div>
			<span>Show more items <i></i></span>
		</div>
	
	</li>
			</ul>
			</div>

	</div>
</div>

Legal Secretary

Secretarial & PA

Paralegal

Legal Practice Course (LPC)

Graduate Diploma in Law (GDL)

Diploma of Paralegal (Legal Secretary) - Online

<div>
        <div>
            <h2>
                Recognised Accreditation
            </h2>
            <p>This course is accredited by continuing professional development (CPD). CPD UK is globally
                recognised by employers, professional organisations, and academic institutions, thus a
                certificate from CPD Certification Service creates value towards your professional goal
                and achievement.</p>

                

                <p>The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.</p>
                
    </div>
    <div>
        <div>
            <div>
                
                <h3>What is CPD?</h3>
                <p>Employers, professional organisations, and academic institutions all recognise CPD,
                    therefore a credential from CPD Certification Service adds value to your professional
                    goals and achievements.</p>
                <h4>Benefits of CPD</h4>
                <ul>
                    <li>Improve your employment prospects </li>
                    <li>Boost your job satisfaction </li>
                    <li>Promotes career advancement </li>
                    <li>Enhances your CV </li>
                    <li>Provides you with a competitive edge in the job market </li>
                    <li>Demonstrate your dedication </li>
                    <li>Showcases your professional capabilities</li>
                </ul>
            </div>
        </div>
        <div>
            <div>
                
                <h3>What is IPHM? </h3>
                <p>The IPHM is an Accreditation Board that provides Training Providers with international
                    and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation
                    is a guarantee of quality and skill. </p>
                <h4>Benefits of IPHM </h4>
                <ul>
                    <li>It will help you establish a positive reputation in your chosen field </li>
                    <li>You can join a network and community of successful therapists that are dedicated to
                    providing excellent care to their client </li>
                    <li>You can flaunt this accreditation in your CV </li>
                    <li>It is a worldwide recognised accreditation </li>
                </ul>
            </div>
        </div>
        <div>
            <div>
                
                <h3>What is Quality Licence Scheme?</h3>
                <p>This course is endorsed by the Quality Licence Scheme for its high-quality,
                    non-regulated provision and training programmes. The Quality Licence Scheme is a brand
                    of the Skills and Education Group, a leading national awarding organisation for
                    providing high-quality vocational qualifications across a wide range of industries.</p>
                <h4> Benefits of Quality License Scheme </h4>
                <ul>
                    <li>Certificate is valuable</li>
                    <li>Provides a competitive edge in your career</li>
                    <li>It will make your CV stand out</li>
                </ul>
            </div>
        </div>
    </div>
                    </div><div>
				
<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table>				<tbody><tr>
					<td colspan="4">Introduction</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>
						WHY Customer Service Is CRITICAL To Your Business!					</td>

					
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>
						Good Isn't Good Enough!					</td>

					
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>
						We Are ALL in the âHelping Fieldâ					</td>

					
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>
						Providing âConciergeâ Level Of Service					</td>

					
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>
						The 5 Tenets Of TQM					</td>

					
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>
						How To Boost Customer Satisfaction					</td>

					
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>
						How To Avoid The 10 Deadly Sins Of Customer Service!					</td>

					
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>
						More Money $$$ - Through Customer Retention					</td>

					
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>
						How Much Is A Customer Worth? $$$					</td>

					
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>
						Do You Understand Your Customer?					</td>

					
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>
						Dealing With Difficult Customers					</td>

					
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>
						âLEAPâ Into Customer Service!					</td>

					
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>
						Exceptional Phone Service					</td>

					
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>
						WHY Customers Buy From YOU! $$$					</td>

					
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>
						Bonus Lecture. Final Tips.					</td>

					
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Obtain Your Certificate</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>
						Certificate of Achievement					</td>

					
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Get Your Insurance Now</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>
						Get Your Insurance Now					</td>

					
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Feedback</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>
						Feedback					</td>

					
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Study Plex

Customer Service Training Program

<div>
	<h3><strong>Description:</strong></h3>
<p><span>Customer Relationship Management (CRM) is a fundamental part of any product or service driven business. It helps manage customer problems in order to make certain they are or generate repeat purchase. With the help of this Customer Relationship Management Training course you can now ensure the same for your company.</span></p>
<p><span>This course will teach you about the different terms and benefits of having a CRM system. You will also learn to identify different components of a CRM plan, develop a checklist for success, find out how it creates value for an organisation and customer and much more. All this certainly means you should get this course now.</span></p>
<h3><b>Learning Outcomes:</b></h3>
<ul>
<li>The terms and benefits of CRM on a company's bottom line</li>
<li>Analyze the different components of a CRM plan</li>
<li>Develop a checklist for readiness and success in CRM</li>
<li>Describe how CRM creates value for organizations and customers</li>
<li>Consider developmental roles that have the greatest impact on CRM</li>
</ul>
<h3><b>Assessment:</b></h3>
<ul>
<li><span>At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.</span></li>
<li><span>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</span></li>
</ul>
<h3><b>Certification:</b></h3>
<ul>
<li><span>After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.</span></li>
<li><span>Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Customer Relationship Management Training </b><span>is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic background.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Customer Relationship Management Training</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.</span></p>
		</div><table width="100%">				<tbody><tr>
					<td><i></i></td>
					<td>Course Overview (Customer Relationship Management Training)</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Relationship Management</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What CRM Is and Who It Serves</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Checklist for Success</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Requirement Driven Product Selection</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Considerations in Tool Selection</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Strategies for Customer Retention</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Building the Future</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Homegrown vs. Application Service Provider</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Development Team</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Evaluating and Reviewing Your Program</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Customer Relationship Management Training</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Customer Relationship Management Training</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

John Academy

Online Course Marketing

Customer Relations

Customer Relationship Management

Commercial & Contract Management Certification Program (CCM)

CRM (Customer Relationship Management)

Customer Experience Management

Customer Relationship Management Training

<div>
	<h3><strong>Description:</strong></h3>
<p><span>Research refers to the systematic investigation of something to finding the facts. In the modern world where technology is everywhere, you are both blessed and disturbed by the amount of information loaded in any field. Sometimes, it is very difficult for you to find the real and meaningful knowledge about your desired subject.</span></p>
<p><span>The Research Skills Training Course will help you to know the tips for finding the proper information using some different tools. Throughout the course, you will be knowledgeable about the basic skills of researching such as note-taking, recalling, reading, etc. In brief, the course will help you where to find and how to find the information.</span></p>
<h3><b>Learning Outcomes:</b></h3>
<ul>
<li>Figure out the benefits to a proper research as well as documentation</li>
<li>Study for maximum information retention as well as recall</li>
<li>Get effective notes</li>
<li>Devise plan for a research strategy</li>
<li>Recognise as well as apply different kinds of research sources</li>
<li>Produce preliminary as well as final outlines</li>
<li>Get to know the ways in which you can use style guidelines along with being able to recognise the common styles</li>
<li>Learn documenting as well attributing your work to be sure of you are not copying</li>
</ul>
<h3><b>Assessment:</b></h3>
<ul>
<li><span>At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.</span></li>
<li><span>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</span></li>
</ul>
<h3><b>Certification:</b></h3>
<ul>
<li><span>After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.</span></li>
<li><span>Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Research Skills Training Course </b><span>is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic background.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Research Skills Training Course</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.</span></p>
		</div><table width="100%">				<tbody><tr>
					<td><i></i></td>
					<td>Course Overview</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Why Are Research Skills Important?</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Basic Skills</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Planning Your Research Strategy</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Where to Look and What to Look For</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Finding Information the Old-Fashioned Way</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Researching with the Internet</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Getting Ready to Write</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Putting Pen to Paper</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Research Skills Training Course</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Research Skills Training Course</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

IT Skills

Computer Skills

Study Skills

Research Skills Training Course

<p><strong>CRM (Customer Relationship Management) Online</strong></p><p>Do you want to get a comprehensive understanding of Customer Relationship Management? Then you are in the right place. Our CRM Course (Customer Relationship Management), focuses on strategies and tools to optimize interactions with customers.</p><p>Participants of the CRM Course (Customer Relationship Management) learn to leverage CRM systems, analyse customer data and implement effective communication strategies. The CRM Course (Customer Relationship Management) covers customer retention, acquisition, and satisfaction. Our CRM Course (Customer Relationship Management) also emphasises the role of technology in enhancing relationships. Moreover, the CRM Course (Customer Relationship Management) include CRM implementation, customer segmentation, and the integration of sales. How to do marketing and customer service is also a part of this CRM Course (Customer Relationship Management).</p><p>Participants of the CRM Course (Customer Relationship Management) will gain practical insights into building long-lasting customer connections.</p><p><strong>Why Choose the CRM (Customer Relationship Management) Course from Us</strong></p><ul><li>Self-paced CRM course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>CRM Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li><li>Free PDF certificate as soon as completing the CRM course.</li></ul><p><strong>Course Included</strong></p><ul><li><strong>Main Course: CRM (Customer Relationship Management)</strong></li></ul><p><strong>Free Courses</strong></p><ul><li><strong>Course 01:</strong> Level 2 Customer Service</li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the CRM: CRM </strong><strong>course]</strong></p> <p><strong>CRM (Customer Relationship Management) Online Training</strong></p><p><em><strong>Course Curriculum of CRM </strong></em></p><ul><li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul><p><strong>Assessment Method of CRM</strong></p><p>After completing each module of the CRM (Customer Relationship Management) Online Training, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.</p><p><strong>Certification of CRM </strong></p><p>After completing the MCQ/Assignment assessment for the CRM (Customer Relationship Management) Online Training course, you will be entitled to a Certificate of Completion from Training Tale.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>CRM (Customer Relationship Management) Online Training</strong></p><p>This CRM: CRM Course (Customer Relationship Management) is designed for anyone who wants to build strong customer relationships and improve their business prospects.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>CRM (Customer Relationship Management) Online Training</strong></p><p>There are <strong>no specific</strong> requirements for this CRM: CRM course because it does not require any advanced knowledge or skills.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>CRM (Customer Relationship Management) Online Training</strong></p><p>Through this CRM: CRM Course (Customer Relationship Management) completion, you can get jobs like:</p><ul><li>CRM Analyst (£25,000 - £35,000)</li><li>Manager (£30,000 - £50,000)</li><li>Customer Service Manager (£25,000 - £50,000)</li><li>Marketing Manager (£30,000 - £60,000)</li><li>Sales Manager (£30,000 - £60,000)</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Training Tale

CRM: Customer Relationship Management with Customer Service Training

<p>Are you looking to enhance your Enhancing Customer Experiences skills? If yes, then you have come to the right place. Our comprehensive course on Enhancing Customer Experiences will assist you in producing the best possible outcome by mastering the Enhancing Customer Experiences skills.</p><p>The Enhancing Customer Experiences is for those who want to be successful. In the Enhancing Customer Experiences, you will learn the essential knowledge needed to become well versed in Enhancing Customer Experiences.</p><p>Our Enhancing Customer Experiences starts with the basics of Enhancing Customer Experiences and gradually progresses towards advanced topics. Therefore, each lesson of this Enhancing Customer Experiences is intuitive and easy to understand.</p><p><strong>Why would you choose the Enhancing Customer Experiences from Compliance Central:</strong></p><ul><li>Lifetime access to Enhancing Customer Experiences materials</li><li>Full tutor support is available from Monday to Friday with the Enhancing Customer Experiences</li><li>Learn Enhancing Customer Experiences skills at your own pace from the comfort of your home</li><li>Gain a complete understanding of Enhancing Customer Experiences</li><li>Accessible, informative Enhancing Customer Experiences learning modules designed by expert instructors</li><li>Get 24/7 help or advice from our email and live chat teams with the Enhancing Customer Experiences bundle</li><li>Study Enhancing Customer Experiences in your own time through your computer, tablet or mobile device.</li><li>A 100% learning satisfaction guarantee with your Enhancing Customer Experiences</li><li>Improve your chance of gaining in demand skills and better earning potential by completing the Enhancing Customer Experiences</li></ul><p>Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts.</p><p><strong> Enhancing Customer Experiences </strong></p><p><strong>Curriculum Summary: </strong></p><ul><li>Importance of Enhancing Customer Experiences</li><li>Service Assistant</li><li>Providing 'Concierge' Level Of Service</li><li>The 5 Tenets Of Total Quality Management</li><li>How To Boost Customer Satisfaction</li><li>How To Avoid The 10 Deadly Sins Of Enhancing Customer Experiences!</li><li>More Money - Through Customer Retention</li><li>Dealing With Difficult Customers</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Enhancing Customer Experiences helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Enhancing Customer Experiences. It is also great for professionals who are already working in Enhancing Customer Experiences and want to get promoted at work.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To enrol in this Enhancing Customer Experiences, all you need is a basic understanding of the English Language and an internet connection.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The Enhancing Customer Experiences will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Enhancing Customer Experiences.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate of Completion Free</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p><strong>CPD Accredited PDF Certificate</strong></p></div>
        <h4>CPD Accredited Certificate of Completion Free</h4>
        <p>
            Hard copy certificate -
            £10.79
        </p>
            <div><p><strong>CPD Accredited Hard Copy Certificate</strong></p><p><strong>Delivery Charge:</strong></p><ul><li>Inside the UK: Free</li><li>Outside of the UK: £9.99 each</li></ul></div>

                        </div>

Compliance Central

Enhancing Customer Experiences

<p><strong>Customer Service Training Course</strong><strong> is Now The Most Demanding Course to Advance Your Career!</strong></p><p>Customer Service Course is for those who want to <strong>advance </strong>in this field. Throughout this course, you will learn the <strong>essential skills</strong> and gain the knowledge needed to become <strong> well versed in Personal Finance</strong>.</p><p>Our course starts with the basics of Customer Service training and gradually progresses towards <strong>advanced topics</strong>. Therefore, each lesson of this course is <strong> intuitive and easy to understand.</strong></p><p><strong>Key Points You'll Learn:</strong></p><ul><li>Customer service to create Super-fans who <strong>will buy more and recommend your business</strong> to their friends.</li><li>Create a customer experience that <strong>delights clients</strong> and makes them feel like they're getting a great product.</li><li><strong>Earn more money</strong> from repeat customers and referrals.</li><li>Turn even angry clients into loyal, long-term clients with <strong>amazing customer service</strong>.</li><li><strong>Engage</strong> your customers better.</li><li>Give customers an experience that makes them <strong>love your service.</strong></li></ul><p>So, stand out in the job market by completing the course. Get an accredited certificate and add it to your resume to <strong>impress your employers</strong>.</p><p>Along with the Customer Service training course, you also get:</p><ul><li>Lifetime Access</li><li>Unlimited Retake Exam &amp; Tutor Support</li><li>Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.)</li><li>100% Learning Satisfaction Guarantee</li></ul><p><strong>Curriculum Summary:</strong></p><ul><li>Importance of Customer Service</li><li>Customer Service Assistant</li><li>Providing 'Concierge' Level Of Service</li><li>The 5 Tenets Of Total Quality Management</li><li>How To Boost Customer service Satisfaction</li><li>How To Avoid The 10 Deadly Sins Of Customer Service!</li><li>More Money - Through Customer Retention</li><li>Dealing With Difficult Customers</li></ul><p><strong>Method of Assessment</strong></p><ul><li>MCQ Based</li><li>Passing Marks 60%</li><li>Instant Assessment and Feedback</li></ul><p><strong>Certification</strong></p><ul><li>CPD Accredited (CPD QS) Certificate</li><li>Digital (PDF) &amp; Hardcopy certificates are available</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this course.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To enrol in this course, all you need is a basic understanding of the English Language and an internet connection.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this course, you can explore trendy and in-demand jobs related to Customer Service.</p><ul><li>Customer Service Trainer: £25,000 to £40,000 per year</li><li>Customer Experience Specialist: £22,000 to £38,000 per year</li><li>Training and Development Coordinator: £22,000 to £35,000 per year</li><li>Customer Success Manager: £28,000 to £45,000 per year</li><li>Call Center Training Supervisor: £28,000 to £40,000 per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p><strong>CPD Accredited PDF Certificate</strong></p></div>
        <h4>CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            £10.79
        </p>
            <div><p><strong>CPD Accredited Hard Copy Certificate</strong></p><p><strong>Delivery Charge:</strong></p><ul><li>Inside the UK: Free</li><li>Outside of the UK: £9.99 each</li></ul></div>

                        </div>

Customer Service Training

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is intended for experienced IT security-related practitioners, auditors, consultants, investigators, or instructors, including network or security analysts and engineers, network administrators, information security specialists, and risk management professionals, who are pursuing CISSP training and certification to acquire the credibility and mobility to advance within their current computer security careers or to migrate to a related career. Through the study of all eight CISSP Common Body of Knowledge (CBK) domains, students will validate their knowledge by meeting the necessary preparation requirements to qualify to sit for the CISSP certification exam. Additional CISSP certification requirements include a minimum of five years of direct professional work experience in two or more fields related to the eight CBK security domains, or a college degree and four years of experience.</p>Overview<p>#NAME?</p><p>In this course, students will expand upon their knowledge by addressing the essential elements of the 8 domains that comprise a Common Body of Knowledge (CBK)Â© for information systems security professionals.</p>Prerequisites<p></p><ul><li>CompTIA Network+ Certification</li></ul><p></p></div><div id="course-pills-2"><h3>1 - Security and Risk Management</h3> <ul> <li>Security Governance Principles</li> <li>Compliance</li> <li>Professional Ethics</li> <li>Security Documentation</li> <li>Risk Management</li> <li>Threat Modeling</li> <li>Business Continuity Plan Fundamentals</li> <li>Acquisition Strategy and Practice</li> <li>Personnel Security Policies</li> <li>Security Awareness and Training</li> </ul> <h3>2 - Asset Security</h3> <ul> <li>Asset Classification</li> <li>Privacy Protection</li> <li>Asset Retention</li> <li>Data Security Controls</li> <li>Secure Data Handling</li> </ul> <h3>3 - Security Engineering</h3> <ul> <li>Security in the Engineering Lifecycle</li> <li>System Component Security</li> <li>Security Models</li> <li>Controls and Countermeasures in Enterprise Security</li> <li>Information System Security Capabilities</li> <li>Design and Architecture Vulnerability Mitigation</li> <li>Vulnerability Mitigation in Embedded, Mobile, and Web-Based Systems</li> <li>Cryptography Concepts</li> <li>Cryptography Techniques</li> <li>Site and Facility Design for Physical Security</li> <li>Physical Security Implementation in Sites and Facilities</li> </ul> <h3>4 - Information Security Management Goals</h3> <ul> <li>Organizational Security</li> <li>The Application of Security Concepts</li> </ul> <h3>5 - Information Security Classification and Program Development</h3> <ul> <li>Information Classification</li> <li>Security Program Development</li> </ul> <h3>6 - Risk Management and Ethics</h3> <ul> <li>Risk Management</li> <li>Ethics</li> </ul> <h3>7 - Software Development Security</h3> <ul> <li>Software Configuration Management</li> <li>Software Controls</li> <li>Database System Security</li> </ul> <h3>8 - Cryptography</h3> <ul> <li>Ciphers and Cryptography</li> <li>Symmetric-Key Cryptography</li> <li>Asymmetric-Key Cryptography</li> <li>Hashing and Message Digests</li> <li>Email, Internet, and Wireless Security</li> <li>Cryptographic Weaknesses</li> </ul> <h3>9 - Physical Security</h3> <ul> <li>Physical Access Control</li> <li>Physical Access Monitoring</li> <li>Physical Security Methods</li> <li>Facilities Security</li> </ul></div>

Nexus Human

Certified in Cybersecurity (CC)

Certificate in Information Security Management Principles (CISMP)

Certified Cloud Security Professional (CCSP)

Certified Information Security Manager (CISM)

Cissp

CompTIA Security+

Certified Information Security Systems Professional (CISSP)

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>The CCSP is ideal for IT and information security leaders responsible for applying best practices to cloud security architecture, design, operations and service orchestration.</p>Overview<p>Upon completing this course, the participants will gain valuable knowledge and skills including the ability to: - Successfully pass the CCSP exam. - Understand the fundamentals of the cloud computing architecture framework. - Understand security challenges associated with different types of cloud services. - Identify and evaluate security risks for their organization?s cloud environments. - Select and implement appropriate controls to ensure secure implementation of cloud services. - Thoroughly understand the 6 essential core domains of the CCSP common body of knowledge:  1. Architectural Concepts &amp; Design Requirements 2. Cloud Data Security  3. Cloud Platform &amp; Infrastructure Security  4. Cloud Application Security  5. Operations  6. Legal &amp; Compliance</p><p>The goal of the course is to prepare professionals for the challenging CCSP exam by covering the objectives of the exam based on the six domains as defined in the (ISC)2 CCSP common body of knowledge.</p></div><div id="course-pills-2"><h3>1 - Architectural Concepts and Design Requirements</h3> <ul> <li>Cloud Computing Concepts</li> <li>Cloud Reference Architecture</li> <li>Cloud Computing Security Concepts</li> <li>Design Principles of Secure Cloud Computing</li> <li>Trusted Cloud Services</li> </ul> <h3>2 - Cloud Data Security</h3> <ul> <li>CSA (Cloud Security Alliance) Cloud Data Lifecycle</li> <li>Cloud Data Storage Architectures</li> <li>Data Security Strategies</li> <li>Data Discovery and Classification Technologies</li> <li>Protecting Privacy and PII (Personally Identifiable Information)</li> <li>Data Rights Management</li> <li>Data Retention, Deletion, and Archiving Policies</li> <li>Auditability, Traceability, and Accountability of Data Events</li> </ul> <h3>3 - Cloud Platform and Infrastructure Security</h3> <ul> <li>Cloud Infrastructure Components</li> <li>Cloud Infrastructure Risks</li> <li>Designing and Planning Security Controls</li> <li>Disaster Recovery and Business Continuity Management</li> </ul> <h3>4 - Cloud Application Security</h3> <ul> <li>The Need for Security Awareness and Training in application Security</li> <li>Cloud Software Assurance and Validation</li> <li>Verified Secure Software</li> <li>SDLC (Software Development Life Cycle) Process</li> <li>Secure SDLC</li> <li>Specifics of Cloud Application Architecture</li> <li>Secure IAM (Identity and Access Management) Solutions</li> </ul> <h3>5 - Operations</h3> <ul> <li>Planning Process for the Data Center Design</li> <li>Installation and Configuration of Physical Infrastructure for Cloud Environment</li> <li>Running Physical Infrastructure for Cloud Environment</li> <li>Managing Physical Infrastructure for Cloud Environment</li> <li>Installation and Configuration of Logical Infrastructure for Cloud Environment</li> <li>Running Logical Infrastructure for Cloud Environment</li> <li>Managing Logical Infrastructure for Cloud Environment</li> <li>Compliance with Regulations and Controls</li> <li>Risk Assessment for Logical and Physical Infrastructure</li> <li>Collection, Acquisition, and Preservation of Digital Evidence</li> <li>Managing Communication with Stakeholders</li> </ul> <h3>6 - Legal and Compliance</h3> <ul> <li>Legal Requirements and Unique Risks within the Cloud Environment</li> <li>Relevant Privacy and PII Laws and Regulations</li> <li>Audit Process, Methodologies, and Required Adaptions for a Cloud Environment</li> <li>Implications of Cloud to Enterprise Risk Management</li> <li>Outsourcing and Cloud Contract Design</li> <li>Vendor Management</li> </ul></div>

AWS Certified Cloud Practitioner

Certified Cyber Professional (CCP)

Microsoft Certification

Microsoft 365

Microsoft AZ-900

Microsoft AZ-104

Microsoft AZ-303

Microsoft AZ-700

MS-102T00 Microsoft 365 Administrator Essentials

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is intended for IT professionals who are responsible for planning, configuring, and managing an Office 365 environment. Students who attend this course are expected to have a fairly broad understanding of several on-premises technologies such as Domain Name System (DNS) and Active Directory Domain Services (AD DS). In addition, they should have a general understanding of Microsoft Exchange Server, Microsoft Teams, and Microsoft SharePoint.</p>Overview<p>Plan and provision Office 365 Manage Users and Groups in Office 365 Deploy and Configure Tools and Applications for Office 365 Plan and Manage Exchange Online Plan and Manage SharePoint Online Plan and Manage Microsoft Teams Plan and Manage other Office 365 Services Implement Security and Compliance in Office 365 Report, Monitor and Troubleshoot Office 365</p><p>This five-day course describes how to set up, configure and manage an Office 365 tenant including identities, and the core services of Microsoft 365. In this five-day course, you will learn how to plan the configuration of an Office 365 tenant including integration with existing user identities; plan, configure and manage core services; and report on key metrics. <br /><br /> Although this course and the associated labs are written for Office 365 with Windows 11, the skills taught will also be backwards compatible with Windows 10. This course is based on the features available in the Office 365 E3 license as these are the core features in Office 365 and Microsoft 365 plans.</p></div><div id="course-pills-2"><h3>1 - Planning and Provisioning Office 365</h3> <ul> <li>Overview of Office 365</li> <li>Core Services of Office 365</li> <li>Requirements for an Office 365 Tenant</li> <li>Planning a Pilot and Deployment</li> <li>Creating an Office 365 Tenant</li> <li>Adding Custom Domains and Managing DNS Settings</li> <li>Lab: Provisioning Office 365</li> </ul> <h3>2 - Managing Users and Groups in Office 365</h3> <ul> <li>Managing User Accounts and Licences</li> <li>Managing Passwords and Authentication</li> <li>Create and Managing the Different Types of Groups in Office 365</li> <li>Managing Users and Groups with PowerShell</li> <li>Managing Users and Groups in the Azure AD Admin Center</li> <li>Role Based Access and Administrative Roles</li> <li>Planning and Configuring Directory Synchronization</li> <li>Lab: Managing Users and Groups in Office 365</li> <li>Lab: Planning and Configuring Directory Synchronisation</li> </ul> <h3>3 - Deploying and Configuring Tools and Applications for Office 365</h3> <ul> <li>Planning Network Configuration for Office 365 Tools and Applications</li> <li>Using the Office Configuration Tool</li> <li>Click to Run Installation Use and Control</li> <li>Managing Centralized Deployment of Tools, Applications and Add-ins</li> <li>Reporting</li> <li>Lab: Deploying and Configuring Tools and Applications for Office 365</li> </ul> <h3>4 - Planning and Managing Exchange Online</h3> <ul> <li>What is Exchange Online</li> <li>Managing Exchange Online Mailboxes</li> <li>Managing Office 365 Groups in Exchange Online</li> <li>Configuring Exchange Online Permissions</li> <li>Managing Exchange Online using PowerShell</li> <li>Plan and Configure Mail Flow</li> <li>Plan and Configure Email Protection</li> <li>Lab: Planning and Managing Exchange Online</li> </ul> <h3>5 - Planning and Managing SharePoint Online</h3> <ul> <li>What is SharePoint Online</li> <li>Understanding the relationship between SharePoint, OneDrive, Teams, and Office 365 Groups</li> <li>SharePoint Online Architecture</li> <li>Configure SharePoint Online</li> <li>Configure and Control External Sharing</li> <li>Managing SharePoint Online Site Collections</li> <li>Managing SharePoint Online using PowerShell</li> <li>Lab: Planning and Managing SharePoint Online</li> </ul> <h3>6 - Planning and Managing Microsoft Teams</h3> <ul> <li>What is Microsoft Teams</li> <li>How Microsoft Teams integrates with other Office 365 Services</li> <li>Create and Manage Organization Wide Settings</li> <li>Create, Manage and Assign Microsoft Teams Policies</li> <li>Plan and Configure External and Guest Access</li> <li>Managing Microsoft Teams using PowerShell</li> <li>Lab: Planning and Managing Microsoft Teams</li> </ul> <h3>7 - Planning and Managing Other Office 365 Services</h3> <ul> <li>Yammer</li> <li>Planner</li> <li>Visio</li> <li>Bookings</li> <li>Delve</li> <li>Forms</li> <li>Power Platform</li> <li>Stream</li> <li>Sway</li> <li>Viva</li> <li>Scheduler</li> <li>Add-ins, including Find Time and Junk Reporter</li> <li>Lab: Planning and Managing Office 365 Services</li> </ul> <h3>8 - Security and Compliance in Office 365</h3> <ul> <li>Overview of Security and Compliance Features in Office 365</li> <li>Extending Security and compliance Features with Additional Licences</li> <li>Using the Microsoft Defender Portal and Secure Score</li> <li>Using the Office 365 Compliance Portal and Compliance Score</li> <li>Plan and Configure Retention Labels and Policies</li> <li>Plan and Configure Data Loss Prevention Policies</li> <li>Create and Assign Sensitivity Labels</li> <li>Configure Safe Attachments and Safe Links Policies</li> <li>Plan and Configure Multi Factor Authentication</li> <li>Lab: Configure Security and Compliance in Office 365</li> </ul> <h3>9 - Reporting, Monitoring and Troubleshooting Office 365</h3> <ul> <li>Monitoring Office 365 Service Health</li> <li>Troubleshooting Administrative Access in Office 365</li> <li>Troubleshoot Directory Synchronization</li> <li>Troubleshooting Exchange Online</li> <li>Troubleshooting SharePoint Online</li> <li>Troubleshooting Microsoft Teams</li> <li>Troubleshooting Office 365 Security and Compliance</li> <li>Lab: Reporting, Monitoring and Troubleshooting in Office 365</li> </ul></div>

55354 Administering Office 365

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>The C|CT is ideal for anyone looking to start their career in cybersecurity or add a strong foundational understanding of the cybersecurity concepts and techniques required to be effective on the job. The course is especially well suited to:<br />Early-career IT professionals, IT managers, career changers, and career advancers<br />Students and recent graduates</p>Overview<p>After completing this course, you will understand:<br />Key concepts in cybersecurity, including information security and network security<br />Information security threats, vulnerabilities, and attacks<br />The different types of malware<br />Identification, authentication, and authorization<br />Network security controls<br />Network security assessment techniques and tools (threat hunting, threat intelligence, vulnerability<br />assessment, ethical hacking, penetration testing, configuration and asset management)<br />Application security design and testing techniques<br />Fundamentals of virtualization, cloud computing, and cloud security<br />Wireless network fundamentals, wireless encryption, and related security measures<br />Fundamentals of mobile, IoT, and OT devices and related security measures<br />Cryptography and public-key infrastructure<br />Data security controls, data backup and retention methods, and data loss prevention techniques<br />Network troubleshooting, traffic and log monitoring, and analysis of suspicious traffic<br />The incident handling and response process<br />Computer forensics and digital evidence fundamentals, including the phases of a forensic investigation<br />Concepts in business continuity and disaster recovery<br />Risk management concepts, phases, and frameworks</p><p>EC-Council?s C|CT certification immerses students in well-constructed knowledge transfer. Training is accompanied by critical thinking challenges and immersive lab experiences that allow candidates to  apply their knowledge and move into the skill development phase in the class itself. Upon completing  the program, C|CT-certified professionals will have a strong foundation in cybersecurity principles  and techniques as well as hands-on exposure to the tasks required in real-world jobs. <br /></p></div><div id="course-pills-2"><h4>Course Outline </h4><ul><li>Information Security Threats and Vulnerabilities </li><li>Information Security Attacks</li><li>Network Security Fundamentals</li><li>Identification, Authentication, and Authorization</li><li>Network Security Controls: Administrative Controls</li><li>Network Security Controls: Physical Controls</li><li>Network Security Controls: Technical Controls</li><li>Network Security Assessment Techniques and Tools</li><li>Application Security</li><li>Virtualization and Cloud Computing</li><li>Wireless Network Security</li><li>Mobile Device Security</li><li>Internet of Things (IoT) and Operational Technology (OT) Security</li><li>Cryptography</li><li>Data Security</li><li>Network Troubleshooting</li><li>Network Traffic Monitoring</li><li>Network Log Monitoring and Analysis</li><li>Incident Response</li><li>Computer Forensics</li><li>Business Continuity and Disaster Recovery</li><li>Risk Management</li></ul></div>

Certified Technology Specialist (CTS)

Certified Cryptocurrency Investigator Course (CCI)

IT Certifications

Cisco Certified Entry Networking Technician (CCENT)

EC-Council Certified Cybersecurity Technician (C|CT)

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This 2 x 2.5 hour workshop is for healthcare managers &amp; leaders that want to explore staff retention, how it is effecting their organisation, and consider what they can do to improve.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">As a small group of maximum 12 delegates, we will spend time exploring 6 elements of retention over the 2 sessions; discussing &amp; sharing experiences, whilst considering practical actions that can lead to improved staff retention.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This workshop takes place over 2 parts; each session is 2.5hours, each session is 2 weeks apart. Delegates are to attend each session to gain the full insight from the workshop.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Part 1 - TBC 9.30am-12pm</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Part 2 - TBC 9.30am-12pm</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The workshop is delivered via Zoom, you will receive your link to attend the workshop after booking.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For more information please contact us at: info@thedevelopmentpeople.co.uk</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is an open workshop, if you would like a bespoke or in-house programme for your organisation please contact us.</p>

The Development People

Adult Leadership & Management (ALM)

Motivation

Leadership

Business Leadership

Leadership Skills

Team Leader

Leadership Development

Business & Management

Professional Development

Healthcare

Management Skills

This 2 x 2.5 hour workshop is for healthcare managers & leaders that want to explore staff retention, how it is effecting their organisation, and consider what they can do to improve.

Staff Retention Workshop - Part 1 & 2

Single Place

2 x Places

<div>
<div>
<h1>Introduction:</h1>
<p>Staff retention is a growing concern, but by having a proper staff retention strategy in place you'll be able to keep your top employees. Recruiting and training a new employee is time-consuming and costs a great deal of revenue - it's much more beneficial to the business to keep current employees satisfied in their job.</p>
<p>Understanding your employees and having proper retention strategies in place is key to retaining employees long-term. This course on staff retention will look at the four main trends that contribute to employees leaving their jobs, including compensation and benefits, career growth, flexible working schedules, and training and development, and how you can create a strategy to improve these areas and retain your employees.</p>
<h1>You Will Learn:</h1>
<ul>
<li>What the main factors are that lead to employees leaving their jobs and what you can do to prevent this.</li>
<li>How to come up with a competitive compensations and benefits plan.</li>
<li>How to encourage career advancement and growth opportunities in your company.</li>
<li>The benefits of flexible working, both to the employer and employee.</li>
<li>How to implement various training and development techniques and the benefits of encouraging training in the workplace.</li>
</ul>
<h1>Benefits of Taking This Course:</h1>
<ul>
<li>You will learn what drives employees to leave and with this knowledge be able to implement preventative measures.</li>
<li>You will learn how implementing employee retention programmes can help reduce unnecessary turnover costs.</li>
<li>You will gain insight into retaining a positive and motivated body of staff.</li>
<li>You will learn the benefits that retaining your staff can bring to your business.</li>
<li>Your knowledge will allow you to formulate an effective retention plan that works for your employees and business.</li>
</ul>
</div>
</div>
<br />
<h1>Course Modules/Lessons</h1>
<ul>
<li>Module 1: Staff Retention Techniques Introduction</li>
<li>Module 2: Compensation and Benefits</li>
<li>Module 3: Career Advancement and Opportunities for Growth</li>
<li>Module 4: Flexible Work Schedules</li>
<li>Module 5: Training and Development</li>
</ul>

OnlineCoursesLearning.com

Staff Retention Techniques

<div id="course-pills-1">Duration<p>4 Days</p><p>24 CPD hours</p>This course is intended for<p></p><p>Students in this course are interested in Microsoft Teams or in passing the Microsoft Teams Administrator Associate certification exam. A Microsoft Teams administrator plans, deploys, configures, and manages Microsoft Teams to focus on efficient and effective collaboration and communication in a Microsoft 365 environment. A Microsoft Teams administrator must be able to plan, deploy, and manage teams, chat, apps, channels, meetings, audio/video conferencing, live events, calling, and Teams certified devices. A Microsoft Teams administrator has experience integrating Microsoft Teams with SharePoint, OneDrive, Exchange, Microsoft 365 Groups, and other Microsoft, third-party, and custom apps. A Microsoft Teams administrator understands and collaborates with other workloads and roles, such as Network, Voice, Identity, Access, Devices, Licensing, Security, Compliance, Information management, and User Adoption.</p><p></p>Overview<p>What is Microsoft Teams and how the components work together How to implement Governance, Security and Compliance for Microsoft Teams How to prepare an organizations environment for a Microsoft Teams deployment How to deploy and manage teams How to manage collaboration and communication experiences in Microsoft Teams Techniques to manage and troubleshoot communication in Microsoft Teams</p><p></p><p>The Managing Microsoft Teams course is designed for persons who are aspiring to the Microsoft 365 Teams Admin role. A Microsoft Teams administrator plans, deploys, configures, and manages Microsoft Teams to focus on efficient and effective collaboration and communication in a Microsoft 365 environment. In this course, you will learn about various Teams management tools, security and compliance feature for Teams, network requirement for Teams deployment as well as different Teams settings and policies for managing collaboration and communication experience in Teams.</p><p></p>Prerequisites<p></p><li>A proficient understanding of basic functional experience with Microsoft 365 services.</li>  <li>A proficient understanding of general IT practices, including using PowerShell.</li><p></p></div><div id="course-pills-2"><h3>1 - Explore Microsoft Teams</h3> <ul> <li>Explore capabilities in Microsoft Teams</li> <li>Explore Microsoft Teams integration with Microsoft 365</li> <li>Explore Microsoft Teams integration with Microsoft Power Platform</li> <li>Illustrate Microsoft Teams architecture</li> <li>Describe Microsoft Teams with Microsoft 365 Groups</li> <li>Describe Microsoft Teams with SharePoint and OneDrive</li> <li>Describe Microsoft Teams with Exchange</li> <li>Understand Microsoft Teams certified solutions</li> </ul> <h3>2 - Plan and deploy Microsoft Teams</h3> <ul> <li>Designate Teams admin roles</li> <li>Understand Teams management tools</li> <li>Plan for Teams rollout</li> <li>Plan for Teams adoption</li> <li>Plan for Teams licensing</li> <li>Deploy Microsoft Teams clients</li> </ul> <h3>3 - Implement lifecycle management and governance for Microsoft Teams</h3> <ul> <li>Plan for lifecycle management</li> <li>Plan for Teams governance</li> <li>Manage Microsoft 365 Groups creation</li> <li>Configure Microsoft 365 Groups expiration policy</li> <li>Configure Microsoft 365 Groups naming policy</li> <li>Plan policy assignment for users and groups</li> <li>Create and manage policy packages</li> <li>Manage Teams preview features using Teams update policies</li> <li>Create and manage teams templates and template policies</li> </ul> <h3>4 - Monitor your Microsoft Teams environment</h3> <ul> <li>Monitor Microsoft Teams usage reports</li> <li>Monitor Microsoft 365 usage reports</li> <li>Interpret Microsoft Adoption Score</li> <li>Manage user access with Azure Active Directory access reviews</li> <li>Monitor the Microsoft 365 network connectivity dashboard</li> <li>Manage Teams notifications and alerts</li> <li>Manage feedback policies</li> </ul> <h3>5 - Manage access for external users</h3> <ul> <li>Understand features in Azure Active Directory</li> <li>Work with external users in Microsoft Teams</li> <li>Manage access for external users</li> <li>Manage external collaboration in Azure AD</li> <li>Manage external collaboration in Microsoft 365</li> <li>Manage external access in Microsoft Teams</li> <li>Manage guest access in Microsoft Teams</li> <li>Manage file sharing in SharePoint and OneDrive</li> </ul> <h3>6 - Implement security for Microsoft Teams</h3> <ul> <li>Configure conditional access and multifactor authentication for Microsoft Teams</li> <li>Configure Safe Attachments for Microsoft Teams</li> <li>Configure Safe Links for Microsoft Teams</li> <li>Examine the Defender for Cloud Apps</li> <li>Monitor security reports for Microsoft Teams</li> <li>Plan and configure enhanced encryption policies</li> </ul> <h3>7 - Implement compliance for Microsoft Teams</h3> <ul> <li>Create and manage sensitivity labels</li> <li>Create and manage retention policies</li> <li>Create and manage Data Loss Prevention policies</li> <li>Deploy communication compliance</li> <li>Enable scoped directory search</li> <li>Create information barrier policy</li> <li>Create security and compliance alerts for Microsoft Teams</li> </ul> <h3>8 - Plan and configure network settings for Microsoft Teams</h3> <ul> <li>Examine network requirements for Microsoft Teams</li> <li>Plan for network deployment using Network Planner</li> <li>Configure network ports and protocols for Microsoft Teams</li> <li>Implement Quality of Service</li> <li>Configure reporting labels for location-enhanced Call Analytics reports</li> <li>Configure tenant data for Call Quality Dashboard reports</li> <li>Assess network readiness</li> <li>Manage network topology</li> </ul> <h3>9 - Create and manage teams</h3> <ul> <li>Create teams</li> <li>Create a team from existing resources</li> <li>Plan and create org-wide teams</li> <li>Manage teams</li> <li>Manage users in a team</li> <li>Configure dynamic membership</li> <li>Archive restore and delete a team</li> </ul> <h3>10 - Manage collaboration experiences for chat and channels</h3> <ul> <li>Create and manage channels in a team</li> <li>Create and manage Teams policies for channels</li> <li>Configure teams settings</li> <li>Create and manage messaging policies</li> <li>Manage channel moderation</li> <li>Manage access to channels</li> </ul> <h3>11 - Manage apps for Microsoft Teams</h3> <ul> <li>Explore apps in Microsoft Teams</li> <li>Describe admin settings for Teams apps</li> <li>Manage access to Teams apps at the organization level</li> <li>Create and manage app permission policies</li> <li>Create and manage app setup policies</li> <li>Manage permissions and consent for Teams apps</li> <li>Plan and configure connectors</li> <li>Manage custom apps uploads</li> <li>Publish custom apps to Microsoft Teams</li> <li>Manage purchasing of apps in the Microsoft Teams app store</li> <li>Customize the organization's app store</li> <li>Customize the branded experience of an app</li> </ul> <h3>12 - Introduction to Teams meetings and calling</h3> <ul> <li>Overview of Teams meetings and events</li> <li>Overview of Teams Phone</li> <li>Overview of auto attendants and call queues</li> <li>Overview of Teams devices</li> </ul> <h3>13 - Manage meetings and events experiences</h3> <ul> <li>Explore meetings and events in Microsoft Teams</li> <li>Configure meeting settings</li> <li>Create and manage meeting policies</li> <li>Configure audio conferencing</li> <li>Create and manage meeting templates and template policies</li> <li>Create and manage meetings customization policies</li> <li>Configure live events settings</li> <li>Create and manage live events policies</li> <li>Examine live events across Microsoft 365</li> </ul> <h3>14 - Plan for Microsoft Teams Rooms and Surface Hub</h3> <ul> <li>Determine license requirements for Microsoft Teams Rooms and shared devices</li> <li>Understand differences between Microsoft Teams Rooms on Android and Windows</li> <li>Understand Microsoft Teams Rooms on Surface Hub 2S</li> <li>Understand and plan Teams Room accessories, components, and peripherals</li> <li>Understand Teams Rooms management options</li> </ul> <h3>15 - Configure, deploy, and manage Teams devices</h3> <ul> <li>Manage Microsoft Teams Phones</li> <li>Manage Microsoft Teams Room Systems</li> <li>Microsoft Teams Rooms management options</li> <li>Manage Surface Hub 2S devices</li> <li>Configure Microsoft Teams SIP gateway</li> <li>Manage Microsoft Teams displays</li> <li>Remote provisioning and sign in for Teams Phones</li> <li>Update Microsoft Teams devices remotely</li> <li>Manage Microsoft Teams device tags</li> </ul> <h3>16 - Plan for Teams Phone</h3> <ul> <li>Plan to deploy Teams Phone</li> <li>Plan for Teams Phone PSTN connectivity</li> <li>Determine license requirements</li> <li>Plan for Teams Phone devices</li> <li>Plan and design Teams Phone features</li> <li>Plan for voicemail</li> </ul> <h3>17 - Configure and deploy Teams Phone</h3> <ul> <li>Configure emergency calling for Teams Calling Plans</li> <li>Manage and configure Microsoft PSTN numbers</li> <li>Configure Operator Connect and Teams Phone Mobile</li> <li>Configure Teams Phone policies</li> <li>Create and manage Teams policies</li> <li>Configure Audio Conferencing</li> </ul> <h3>18 - Configure and manage voice users</h3> <ul> <li>Enable users for Teams Phone</li> <li>Enable users for Direct Routing with Teams Phone</li> <li>Enable additional calling features for Teams Phone</li> <li>Enable users for Teams Phone Mobile</li> </ul> <h3>19 - Configure auto attendants and call queues</h3> <ul> <li>Design call flows for auto attendants and call queues</li> <li>Configure auto attendants and call queues</li> <li>Deploy a channel-based call queue</li> <li>Configure resource accounts</li> <li>Configure Microsoft 365 groups for voicemail</li> <li>Interpret call queue conference modes</li> <li>Interpret call queue routing methods</li> <li>Configure holidays for auto attendants and call queues</li> <li>Configure custom music on hold</li> </ul> <h3>20 - Troubleshoot audio, video, and client issues</h3> <ul> <li>Troubleshoot Teams</li> <li>Collect and identify logs</li> <li>Clear Microsoft Teams client cache</li> <li>Identify issues with call analytics</li> <li>Identify issues with Call Quality Dashboard</li> <li>Use Power BI to analyze Call Quality Dashboard data</li> <li>Identify issues with the Direct Routing Health Dashboard</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans MS-700T00 Managing Microsoft Teams training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the MS-700T00 Managing Microsoft Teams course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Microsoft MS-700

Microsoft Teams

MS-700T00 Managing Microsoft Teams

Client Retention Certification <br /><br />Each business should manage disappointed clients every once in a while. Seeing how to determine client complaints so they return later on is critical to growing a business' benefits and notoriety. In this course, you will realize how fruitful organizations deal with hold their clients and how they utilize the standards of incredible client assistance to rapidly resolve objections. You will figure out how to speak with troublesome clients, how to utilize grievances as a chance to improve and how your demeanor can have a significant effect in settling a difficult circumstance. <br /><br />You Will Learn: <br /><br />Why each client merits remarkable help and how to react if a client submits an outlandish question <br /><br />The most effective method to cause a client to feel esteemed and regarded <br /><br />The most effective method to tune in to a client, show sympathy and pose the correct inquiries when they submit a question <br /><br />Why staff need to have adequate foundation information on the items and administrations they are selling <br /><br />Why critical thinking is a key ability you should create to appease a disappointed client <br /><br />Advantages of Taking This Course: <br /><br />On the off chance that you work in client care or aftersales, this course will show you how to determine client complaints rapidly and productively <br /><br />In the event that you direct representatives who work in client assistance, this course will assist you with investigating issues and improve consumer loyalty <br /><br />The relational abilities you will learn on this course are appropriate to other business circumstances, for example, haggling in gatherings <br /><br />This course will help you rethink client objections as a chance to improve the business, which thus will expand income

Customer Retention

<h3><b>Overview</b></h3>
<p><b>Uplift Your Career &amp; Skill Up to Your Dream Job - Learning Simplified From Home!</b></p>
<p><span>Kickstart your career &amp; boost your employability by helping you discover your skills, talents and interests with our special </span><b>Talent Management &amp; Employee Retention Techniques </b><span>Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces.</span></p>
<p><span>The </span><b>Talent Management &amp; Employee Retention Techniques </b><span>Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This </span><b>Talent Management &amp; Employee Retention Techniques </b><span>Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field.</span></p>
<p><span>This </span><b>Talent Management &amp; Employee Retention Techniques </b><span>Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly.</span></p>
<p><span>At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support.</span></p>
<h3><b>Why buy this Talent Management &amp; Employee Retention Techniques?</b></h3>
<ol>
<li><span>Unlimited access to the course for forever</span></li>
<li><b>Digital Certificate, Transcript, student ID</b><span> all included in the price</span></li>
<li><span>Absolutely no hidden fees</span></li>
<li><span>Directly receive </span><b>CPD </b><span>accredited qualifications after course completion</span></li>
<li><span>Receive one to one assistance on every weekday from professionals</span></li>
<li><span>Immediately receive the PDF certificate after passing</span></li>
<li><span>Receive the original copies of your certificate and transcript on the next working day</span></li>
<li><span>Easily learn the skills and knowledge from the comfort of your home</span></li>
</ol>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials of the </span><b>Talent Management &amp; Employee Retention Techniques</b><span> there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>
<h3><b>Who is this course for?</b></h3>
<p><span>This </span><b>Talent Management &amp; Employee Retention Techniques</b><span> course is ideal for</span></p>
<ul>
<li><span>Students</span></li>
<li><span>Recent graduates</span></li>
<li><span>Job Seekers</span></li>
<li><span>Anyone interested in this topic</span></li>
<li><span>People already working in the relevant fields and want to polish their knowledge and skill.</span></li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Talent Management &amp; Employee Retention Techniques</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>Talent Management &amp; Employee Retention Techniques</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Career path</b></h3>
<p><span>As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This </span><b>Talent Management &amp; Employee Retention Techniques </b><span>is a great way for you to gain multiple skills from the comfort of your home.</span></p><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Section 1: Introduction</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 1: Welcome to the Course</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 2: Course Highlights</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 3: Quick Activity</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 2: Core Concepts</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 1: What does Talent Management Mean</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 2: Steps for Talent Management Process</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 3: Meaning of Talent Acquisition</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 4: 4 Tips to Hire the Best Employees</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 5: Training &amp; Developing Employees + Quick Tips</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 6: Why Companies Spend Million Dollars in Training &amp; Development</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 7: Why Employee Retention is Important for a Company</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 8: Employee Retention Techniques</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 3: Best Employee Retention Strategies That Actually Work</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 1: Why These Strategies Are So Useful</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 2: 1st Retention Strategy</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 3: 2nd Retention Strategy</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 4: Quick Activity - Here's How to Use It</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 4: Employee Benefits &amp; Retention Strategies Used by World's Top Companies</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 1:  Section Introduction</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 2: How Google Takes Care of its Employees</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 3: How Microsoft Retains it's Employees</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 4: Key Takeaway</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 5: Practical Tips to Retain Employees in Your Organisation</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 1: Offer Quick Incentives</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 2: Show Career Growth</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 3: Praising &amp; Rewarding</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 4: Make it Convenient</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 5: Sponsor Education</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 6: Bonus Section: Building a Strong Relation with Employees</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 1: 3 Words to Retain Your Best Employees</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 7: Conclusion</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 1: Conclusion</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Resources</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Resources - Talent Management &amp; Employee Retention Techniques</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Talent Management &amp; Employee Retention Techniques</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

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