Name: Call Centre Essentials Skills
Price: 39 GBP
Availability: InStock

School of Business and Technology London

CMI Level 5 Certificate in Professional Coaching Practice

General Admission

<p><strong> 24-Hour Knowledge Knockdown! Prices Reduced Like Never Before </strong></p><p>Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd.</p><p>From the fundamentals of <strong>Customer Relationship Management</strong> and <strong>Public Relations</strong> strategies to the nuances of <strong>Phone-based Customer Service</strong> and <strong>KYC</strong> protocols, this bundle offers a deep insight into <strong>Customer Service Excellence</strong>. It also includes specialised training in <strong>Hospitality</strong>, <strong>Service Helpdesk</strong>, and <strong>Technical support</strong>, along with personal development courses like <strong>Assertiveness</strong>, <strong>Conflict resolution</strong>, and <strong>Effective Communication Skills</strong>.</p><p><strong>Courses Included In this CRM Training Are:</strong></p><ul><li><strong> Course 01:</strong> Customer Relationship Management</li><li><strong> Course 02:</strong> PR: Public Relation</li><li><strong> Course 03:</strong> Phone-Based Customer Service</li><li><strong> Course 04:</strong> Know Your Customer (KYC)</li><li><strong> Course 05:</strong> Customer Service - Representative</li><li><strong> Course 06:</strong> Customer Service &amp; Environment</li><li><strong> Course 07:</strong> Patient Customer Service Training</li><li><strong> Course 08:</strong> Customer Service Fraud Officer</li><li><strong> Course 09:</strong> Service Helpdesk &amp; Technical Support</li><li><strong> Course 10:</strong> Call Centre Training</li><li><strong> Course 11:</strong> Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</li><li><strong> Course 12:</strong> Assertiveness and Self Confidence Development</li><li><strong> Course 13:</strong> Win Customers Efficiently: Customer Service Diploma</li><li><strong> Course 14:</strong> Hotel Management with Hotel Receptionist and Hospitality Management</li><li><strong> Course 15:</strong> Professional Waiter Diploma</li><li><strong> Course 16:</strong> Receptionist Skills</li><li><strong> Course 17:</strong> Conflict Resolution</li><li><strong> Course 18:</strong> Decision-Making and Critical Thinking Training</li><li><strong> Course 19:</strong> Developing Interpersonal Skills Course</li><li><strong> Course 20:</strong> Effective Communication Skills</li></ul><p>Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert!</p><p><strong>Learning Outcomes of the CRM, PR &amp; Phone-Based Customer Service Bundle:</strong></p><ul><li>Master CRM strategies to enhance customer loyalty and retention.</li><li>Develop effective PR skills for managing public perception and communication.</li><li>Deliver exceptional phone-based customer service across industries.</li><li>Understand and implement KYC procedures for customer verification.</li><li>Enhance customer service skills specifically tailored for hospitality management.</li><li>Improve interpersonal, decision-making, and critical thinking skills.</li></ul><p><strong>Why Choose Our CRM, PR &amp; Phone-Based Customer Service Bundle?</strong></p><ul><li>Get a <strong>Free QLS Endorsed Certificate</strong> upon completion of the CRM bundle</li><li>Get a <strong>Free Student ID Card</strong> with CRM Training</li><li>The CRM course is <strong>Affordable and Simple</strong> to understand</li><li><strong>Lifetime Access</strong> to the CRM course materials</li><li>The CRM course comes with <strong>24/7 Tutor Support</strong></li></ul> <p>Start your learning journey straight away!</p><p><strong> Course Curriculum </strong></p><p><strong> Course 01: Diploma in Customer Relationship Management at QLS Level 4</strong></p><ul><li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul><p><strong> Course 02: PR: Public Relation</strong></p><ul><li>Module 01: Introduction to Public Relations</li><li>Module 02: Concepts of Public Relations</li><li>Module 03: Management and Organisation of Public Relations</li><li>Module 04: Public Relations Tactics and Research</li><li>Module 05: Major Fields of Public Relations Practice Part I</li><li>Module 06: Major Fields of Public Relations Practice Part II</li><li>Module 07: Social Media and PR</li><li>Module 08: Public Speaking</li><li>Module 09: Power of Storytelling</li><li>Module 10: Becoming an Influencer</li><li>Module 11: Importance of Body Language</li><li>Module 12: Implementing CSR</li><li>Module 13: Performance Evaluation and Performance Reporting</li><li>Module 14: Cross-Cultural Awareness</li><li>Module 15: Cross-Cultural Communication</li><li>Module 16: Corporate Cross-Cultural Awareness</li><li>Module 17: Cultural Values</li><li>Module 18: Working with and Managing a Culturally Diverse Team</li><li>Module 19: Defamation</li><li>Module 20: Crisis management</li><li>Module 21: Media Regulatory Bodies</li><li>Module 22: Ethics: Professionalism in Public Relations</li><li>Module 23: Decision Making with Critical Thinking</li></ul><p><strong> Course 03: Phone-Based Customer Service</strong></p><ul><li>Module 01: Introduction to Customer Service</li><li>Module 02: What's Different about Good Customer Service?</li><li>Module 03: Customer Relationship Management</li><li>Module 04: Customer Service Communication Strategies</li><li>Module 05: Aspects of Phone Etiquette</li><li>Module 06: Building Rapport Over the Phone</li><li>Module 07: Inbound and Outbound Calls</li><li>Module 08: Active Listening and Managing Tough Callers</li><li>Module 09: Managing Interoffice Calls and Voicemail</li><li>Module 10: Problem Solving over the Phone</li><li>Module 11: Intra Organisation Dealings</li><li>Module 12: Measuring Customer Service</li></ul><p><strong>=========&gt;&gt;&gt;&gt;&gt; And 17 More Courses &lt;&lt;&lt;&lt;&lt;=========</strong></p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your Certificates as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free</strong> (Previously it was £12.99*20 = £260)</li><li><strong>CPD Hard Copy Certificate: Free</strong> (For The Title Course: Previously it was £29.99)</li><li><strong>QLS Endorsed Hard Copy Certificate: </strong>Free (For The Title Course: Previously it was £99)</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        310 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:</p><ul><li>Customer service reps</li><li>PR professionals</li><li>Hospitality staff</li><li>Call centre agents</li><li>Anyone in service</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this CRM bundle.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this bundle, you are to start your career or begin the next phase of your career.</p><ul><li>Customer Relationship Manager - £30,000 to £50,000</li><li>Public Relations Officer - £25,000 to £40,000</li><li>Call Centre Manager - £28,000 to £45,000</li><li>Patient Service Specialist - £20,000 to £35,000</li><li>Hotel Receptionist/Manager - £18,000 to £30,000</li><li>Customer Service Trainer - £25,000 to £40,000</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Digital Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon passing the Course, you need to order a <strong>Digital Certificate</strong> for each of the courses inside this bundle as proof of your new skills that are accredited by <strong>CPD QS </strong>for Free.</p></div>
        <h4>Customer Relationship Management CPD Accredited Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>
        <h4>Diploma in Customer Relationship Management at QLS Level 4</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Hard copy certificate - Included</em></p><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>

                        </div>

Academy for Health and Fitness

Online Course Marketing

Customer Service

Customer Relations

Customer Relationship Management

CRM (Customer Relationship Management)

Professional Skills Course (PSC)

CRM, PR & Phone-Based Customer Service

<div>
	<h3><strong>Description:</strong></h3>
<p><span>Confidence is the key for presenting yourself during public speaking. You have to know what to convey to the audience and be comfortable with communication skills. To learn about overcoming your stage fear and nervousness, you can get the help of the course - Public Speaking Diploma. </span></p>
<p><span>In this course, there are contents which will teach you on how to increase your communication skills. Interpersonal skills, professionalism, controlling nervousness, handling sticky situations, etc. You will also be taught on how to understand your audience, entice them with an immaculate presentation, controlling your body language, key themes and sentences, opportunities to practice and learn from mistakes, etc. This course Is aimed to help you better present yourself and make you more confident. </span></p>
<h3><b>Learning Outcomes:</b></h3>
<ul>
<li><span>Speak more confidently in a one-on-one conversation</span></li>
<li><span>Develop more confidence while speaking socially or small</span></li>
<li><span>Learn practice these skills in a safe and supportive setting</span></li>
<li><span>Implement quick and easy preparation techniques which will work no matter what if you have one minute or a week for its preparation</span></li>
<li><span>Make your preparation for questions, in case of when you don't know what those questions will be. </span></li>
<li><span>Getting over nervousness what you may come across while speaking in front of a group, particularly when the group is not compassionate to what you have to say.</span></li>
<li><span>Apply the presentation techniques so that you can establish your credibility as well as getting people on your side</span></li>
<li><span>Build an affinity with your audience</span></li>
<li><span>Get to know the methods to decrease your nervousness as well as fear</span></li>
<li><span>Realise your areas of strength as a presenter as well as the way you can draw the attention of different types of people</span></li>
<li><span>Locate how the visual aids can help create an influence along with attention</span></li>
<li><span>Improvise techniques to form a professional presence</span></li>
<li><span>Know a number of different means so that you can prepare and organise information</span></li>
<li><span>Knowing how to prepare, practise, as well as deliver a short presentation</span></li>
</ul>
<h3><b>Assessment:</b></h3>
<ul>
<li><span>At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.</span></li>
<li><span>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</span></li>
</ul>
<h3><b>Certification:</b></h3>
<ul>
<li><span>After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.</span></li>
<li><span>Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Public Speaking Diploma </b><span>is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic background.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Public Speaking Diploma</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.</span></p>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Module 1 </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Good Communication Skills</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Interpersonal Skills</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Getting Comfortable in Conversation</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Redesigning Yourself for Strength</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Professionalism</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Maximizing Meetings</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Controlling Nervousness</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 2 </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Getting Started</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Planning</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Force Field Analysis</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Your Audience</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Controlling Your Jitters</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Making Your Listener Hear You</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Key Themes</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Structuring Ideas</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Organization Methods</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Expanding a Basic Plan</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td> Our Body Language</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Beginnings and Endings</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 3 </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Communication</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Stop! Check Your Mouth! </td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What's Your Type? How About Mine?@m</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Positive Self-Talk</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Rapport</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Maximizing Meetings</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Body Language</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Sticky Situations</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>I Can Just Send an E-mail, Right? </td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Overcoming Nervousness</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Five S's</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Start Writing!</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Audience Profile</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Your Speaking Voice</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Add Punch to Your Presentation</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Public Speaking Diploma</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Public Speaking Diploma</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

John Academy

Professional Skills

Counselling Skills

Business Communication Skills

Public Speaking

Presentation Skills

Public Speaking Diploma

<div>
					<div>
								<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
					</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
							</div>
				</div>
			<p><span>Learn essential email etiquettes for person to person and business to business email. Enrol the Email Etiquette for Business and explore various tips, hacks and secrets to keep clients happy with proper email etiquette. </span></p>
<p><span>The proper etiquette or business communication will increase your online sales, marketing flow and customers. The course focuses on the proper business language and etiquette you should follow while writing an email for business purposes. The techniques of showing professionalism, using appropriate tone and level of formality and the utilizing proper business words will be discussed in the course. The course also trains you when to handle issues or what to do if you send email to the wrong person. The necessity of creating an email subject to clarify your topic and the use of visual components in the email will also be illustrated in the course. </span></p>
<p><span>The course is suitable for both the employer and employee and you will master the mandatory email etiquettes by the end of the course.</span></p>
<h3><strong>What you'll learn</strong></h3>
<ul>
<li><span>You'll save time and reduce communication frustration</span></li>
<li>You'll consider visual components of an email, in order to enhance comprehension</li>
<li>You'll know how to manage situations where an email reaches the wrong people</li>
<li><span>You'll know the circumstances when sending an email is necessary and/or appropriate</span></li>
<li><span>You'll create an email subject line which accurately describes the message's content</span></li>
<li><span>You'll be able to use appropriate tone and level of formality in emails</span></li>
</ul>
<h3><strong>Requirements</strong></h3>
<div>
<ul>
<li>You should know how to use a computer at a beginner level</li>
</ul>
<h3><strong>Who is the target audience?</strong></h3>
<ul>
<li>This course is for all business professionals who want to be more confident and effective when they write to their clients and coworkers.</li>
</ul>
</div><table>				<tbody><tr>
					<td colspan="4"> Module: 01</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Be Professional</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>When to Email</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Importance of a Subject Line</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Types of Formalities</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module: 02</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>To CC, BCC or Not to CC</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Email Spacing and Flesche Scoring</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Email Etiquette Tips I</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Email Etiquette Tips II</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Train Your Staff</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>When to and Not to Transfer</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
				</tbody></table>

iStudy UK

Email Etiquette

Email Marketing

Business Correspondence

Email Writing

Email Etiquette for Business

<p><strong> Trusted by Over 100000+ Students &amp; Organisation Around the World! </strong></p><p><strong>Do you want to be the best you can be in your career? Do you want to reach your full potential? The Corporate Training Bundle is the key to your success.</strong></p><p>This bundle includes <strong>10 courses</strong> that will teach you the essential skills you need to succeed in any business environment, from corporate finance to corporate social responsibility.</p><p><strong>Key Features</strong></p><ul><li>CPD-Accredited course</li><li>Instant e-certificate</li><li>Fully online, interactive course with audio voiceover</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>About Our Corporate Training</strong></p><p>Did you know that lack of development and opportunities is one of the main reasons for <strong>high employee turnover</strong>? Essentially, training is the golden ticket for keeping employees stimulated, engaged, and loyal - that's what Training Express specialises in.</p><p>We help all types of companies in many different sectors perfect their learning and development initiatives.</p><p>Our fully Brandy Training Solutions have helped over <strong>50,000 individuals and businesses </strong>reach their goals since we started. Our learning community is growing fast and getting bigger day by day. <strong>Free Digital Accredited certificates</strong> help them to attain success in their professional life.</p><p>At Training Express, we develop<strong> interactive video-based</strong> online courses to meet <strong>training needs</strong> that are crucial for BUSINESS success.</p><p><strong>What we are Offering:</strong></p><ul><li><strong>Admin Dashboard</strong></li><li>Dedicated Business Dashboard</li><li>Downloadable Business Account Brochure</li><li>Course Assigning to Individual or Group</li><li>Full Analytical Reporting &amp; User Management</li><li>Dedicated Account Manager</li><li>Instant Certification &amp; Validation</li><li>24/7 Expert Support &amp; Customer Service</li></ul><p>Do you want to be the CEO of your own company? Do you want to be a high-performing manager? Do you want to be a respected leader?</p><p>If so, then you need the Corporate Training Bundle. This comprehensive bundle of courses will teach you the skills and knowledge you need to succeed in any corporate environment.</p><p><strong>Don't wait any longer to unlock your full potential. Order your Corporate Training Bundle today!</strong></p><p><strong>This Corporate Training Bundle Includes:</strong></p><ul><li><strong>Course 01:</strong> Corporate Finance</li><li><strong>Course 02:</strong> Diploma in Business Management: Corporate Behaviour</li><li><strong>Course 03:</strong> CSR - Corporate Social Responsibility</li><li><strong>Course 04:</strong> Corporate Paralegal</li><li><strong>Course 05:</strong> Communication Skills</li><li><strong>Course 06:</strong> Time Management</li><li><strong>Course 07:</strong> Leadership and Management Diploma</li><li><strong>Course 08:</strong> Workplace Professionalism Certificate Course</li><li><strong>Course 09:</strong> Stress Management</li><li><strong>Course 10:</strong> Equality, Diversity and Inclusion (EDI)</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Master the fundamentals of corporate finance</li><li>Develop the skills and knowledge you need to be an effective leader and manager</li><li>Learn about the importance of corporate social responsibility</li><li>Gain the skills and knowledge you need to work as a corporate paralegal</li><li>Improve your communication skills, both verbal and written</li><li>Learn how to manage your time effectively</li><li>Cope with stress and improve your mental and emotional health</li><li>Understand the etiquette and standards of professional behavior in the workplace</li><li>Create a more inclusive environment in the workplace</li></ul><p><strong>Accreditation</strong></p><p>This corporate training is Accredited by the CPD Quality Standards.</p><p><strong>Disclaimer:</strong> The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your corporate training course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by The CPD Certification Service
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Anyone who wants to advance their career in business</li><li>Anyone who wants to learn the skills and knowledge they need to be a more effective leader, manager, or communicator</li><li>Anyone who is new to the corporate world and wants to learn the ropes</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not need any prior requirements or qualifications to enrol in this course</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Corporate finance analyst: £25,000 - £35,000</li><li>Business analyst: £30,000 - £40,000</li><li>Project manager: £35,000 - £50,000</li><li>Operations manager: £40,000 - £60,000</li><li>Human resources manager: £45,000 - £70,000</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion (Hard copy)</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
        <h4>Certificate of completion (PDF)</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Training Express

Corporate Training Diploma Course

CMI Level 3 Diploma in Principles of Management and Leadership

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Hairdressing Introduction course is aimed to provide learners with the skills and information required to flourish as professional hairdressers. This job offers a rewarding and exciting career path, beautiful to people who love fashion and aesthetics.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We look into numerous facets of the hair business as part of this complete hair care training. We investigate efficient client acquisition tactics to help you start your profitable hairdressing business. Additionally, we provide treatments for typical hair and scalp disorders, allowing you to provide essential advice and support to your customers.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our course covers various subjects, including hairstyling, haircutting, colouring, and advanced hair care procedures. By participating in this program, you will have the opportunity to acquire a recognized certificate.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">To flourish in the ever-changing world of haircare, stylists must understand the industry&#39;s dynamic nature. This is because hairstyle trends and each customer&#39;s tastes have a vital impact on moulding their employment. Hairdressers are continually involved in continuing learning and professional development to ensure they satisfy the service expectations of their clients and provide the required hairstyles. This comprehensive haircare course is designed to provide you with the skills and information you need to succeed in the fascinating and ever-changing world of hairdressing.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The training begins by providing a solid foundation in hairdressing. It includes vital topics such as recognizing the basic features of the hair business, guaranteeing health and safety in the salon setting, highlighting the necessity of professionalism, and establishing good communication skills. These core abilities are critical for success in the sector. Furthermore, the training focuses on advising and consulting with customers. It emphasizes the importance of active listening as a strategy for establishing trust and connection with clients, ensuring that the services offered fulfil their expectations and create customer loyalty. Furthermore, the course gives valuable insights into eight tactics that may be used to serve the target demographic effectively.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Following that, the training goes into hair and scalp care. It covers a wide range of subjects, including an in-depth discussion of the many hair kinds and textures and an investigation of hair and scalp anatomy. The course also teaches students how to use various washing techniques and products, provide relaxing scalp massages, and deal with typical hair-related difficulties. Furthermore, it teaches clients important hairstyling methods such as blow-drying, brushing, and combing to improve hair volume and structure. The course also involves extensive instruction in finishing techniques and the correct use of hairstyling tools. Finally, it comprehensively examines fundamental haircutting methods, terminology, hair colouring, chemical treatments, and advanced hairstyling techniques.&nbsp;</p>

Institute of Beauty & Makeup

Hair

Hair Cutting

Beauty Therapist

Hairdressing

Beauty Teaching

Hair Stylist

Hair Extension

The Hairdressing Introduction course is aimed to provide learners with the skills and information required to flourish as professional hairdressers. This job offers a rewarding and exciting career path, beautiful to people who love fashion and aesthetics.

We look into numerous facets of the hair business as part of this complete hair care training. We investigate efficient client acquisition tactics to help you start your profitable hairdressing business. Additionally, we provide treatments for typical hair and scalp disorders, allowing you to provide essential advice and support to your customers.

Introduction to Hair Dressing

Milton Keynes 

<div data-testid="richTextElement" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Awarding Body:&nbsp;</strong>Open College Network (OCN Credit4Learning)</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Award Level:</strong>&nbsp;Level Three (Advanced)</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Minimum Age:</strong>&nbsp;18 (16 with parental consent)</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Entry requirements:&nbsp;</strong>Completion of Introduction to Phlebotomy Course (or similar course with approved supplier)</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Training Locations:</strong>&nbsp;Study online</p><hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(84, 141, 212); box-sizing: border-box;" fr-original-style=" color: rgb(84, 141, 212);">Course Overview:</span></strong></p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(192, 80, 77); box-sizing: border-box;" fr-original-style=" color: rgb(192, 80, 77);">RE-VALIDATE YOUR EXISTING GEOPACE CERTIFICATE</span><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Your current certificate has a recommended renewal period of 18 months from the certificate date. If you are not currently working as a phlebotomist or would like to update your current certificate then this option allows for a renewal and update online.</p><hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(84, 141, 212); box-sizing: border-box;" fr-original-style=" color: rgb(84, 141, 212);">Is this course for me?</span></strong></p><ul style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><li fr-original-style="" style="box-sizing: border-box;">You have previously completed a Geopace Introduction to Phlebotomy Course</li><li fr-original-style="" style="box-sizing: border-box;">You are now looking for a phlebotomy post and need a current up-to-date certificate</li><li fr-original-style="" style="box-sizing: border-box;">You are looking for either part time or full time employment</li><li fr-original-style="" style="box-sizing: border-box;">You can update your certificate at any time - 18 months renewal is not mandatory</li><li fr-original-style="" style="box-sizing: border-box;">You are required to re-validate your accredited certificate in phlebotomy as part of your current work programme</li></ul><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Add to your CPD (continual professional development) or if requested by your employer as part of your CPD or Induction Programme.</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><i fr-original-style="" style="box-sizing: border-box;">(Completion of this course adds to your existing credit value and awards an Advanced Level Three Certificate<br fr-original-style="" style="box-sizing: border-box;"></i></p><hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(84, 141, 212); box-sizing: border-box;" fr-original-style=" color: rgb(84, 141, 212);">Are there any other renewal options?</span></strong></p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Yes.</strong>&nbsp;If you have previously completed our&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Introduction to Phlebotomy Course</strong>&nbsp;(at any time) then you are automatically eligible for a half-price re-booking discount. You can choose ANY course date and location (subject to availability) and attend our two day classroom course again.</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">You will be awarding a new and completely up-to-date Level 3 (advanced) Certificate in Phlebotomy (dually accredited with OCN &amp; CPD).</strong></p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Please contact us for a re-sit discount code (<em fr-original-style="" style="box-sizing: border-box;">we will need to validate and confirm your original attendance, therefore please tell us if you have changed name or other personal detail changes</em>).</p><hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(84, 141, 212); box-sizing: border-box;" fr-original-style=" color: rgb(84, 141, 212);">What does this course cover?</span></strong></p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><i fr-original-style="" style="box-sizing: border-box;">Topics covered include:</i><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">ONLINE</strong><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M01:</strong>&nbsp;Course Overview<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M02:&nbsp;</strong>History, Definitions and Roles<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M03:&nbsp;</strong>Work-flow cycles<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M04:&nbsp;</strong>Professionalism<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M05:&nbsp;</strong>Health &amp; Safety<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M06:&nbsp;</strong>Blood Collection Systems<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M07:&nbsp;</strong>Anatomy &amp; Physiology<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M08:&nbsp;</strong>Blood Composition<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M09:&nbsp;</strong>Using the equipment<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M10:&nbsp;</strong>Performing the venepuncture - see Classroom Part 2<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M11:&nbsp;</strong>Lab Tests and Bottle Types<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M12:&nbsp;</strong>Analytical Errors<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M13:&nbsp;</strong>Informal Quiz &ndash; answers<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M14:&nbsp;</strong>Award &ndash; accredited certificates and additional downloadable certificate on completion</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><i fr-original-style="" style="box-sizing: border-box;">Additional support material can be downloaded as you progress through the course.</i></p><hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><img src="https://s3.amazonaws.com/images.ecwid.com/images/wysiwyg/product/20661234/206740469/1591525097385817184361/Accreditation_Strip_jpg" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></p></div><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Geopace Training

Allied Health

Allied Health Professions (AHP)

Phlebotomy

Accredited Phlebotomy

Update and renewal option for Geopace Training Certificate holders

Update and renew your existing certificate ...

    Recommended certificate renewal after 18 months

    Nationally Recognised

    Dual Accreditations

    Open College Network Accredited (Advanced Level)

    CPD Accredited (The CPD Certification Service)

    Recaps phlebotomy theory incl. legislation

    Updates your certification and compliancy

    Awards cumulative credits and CPD points awarded

    Basic understanding of English language required

    Download a certificate on completion of your online course

APPLICANTS ARE REQUIRED TO HAVE COMPLETED AN ACCREDITED INTRODUCTION TO PHLEBOTOMY COURSE

Introduction to Phlebotomy Course - Certificate Update and Renewal (GPT003R)

<p><strong>Level 5 Report Writing online</strong></p><p>This <strong>Level 5 Report Writing </strong>course will help you learn from the ground up and advance to a higher level of professionalism. As you may know, organizational Business Report Writing abilities are vital because they help develop trust and professionalism. So, if you want to improve your communication and report writing skills, this course is perfect for you.</p><p>The <strong>Level 5 Report Writing </strong>course is structured into modules and submodules to make it easier for the learner to grasp the concept, beginning with essential information and progressing to the most advanced level. Thecourse covers both the academic and practical components of all aspects of Business Writing Skills Management.</p><p>This comprehensive <strong>Level 5 Report Writing </strong>course is the perfect way to kickstart your career in the field. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees.</p><p><strong>Learning Outcomes</strong></p><p>After completing the <strong>Level 5 Report Writing</strong> course, you will be able to:</p><ul><li>Describe the fundamentals of Business Report Writing.</li><li>Prepare, write and edit reports.</li><li>Collect and handle information.</li><li>Improve the presentation of the report.</li><li>Develop research skills.</li><li>Develop creativity and innovation.</li><li>Develop critical thinking skills.</li><li>Communicate effectively in the workplace.</li></ul><p><strong>Why Choose Level 5 Report Writing Course from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li><li>Free PDF certificate as soon as completing the course.</li></ul><p><strong>Level 5 Report Writing Bundle Courses</strong></p><ul><li><strong>Course 01: </strong>Level 5 Report Writing Course</li><li><strong>Course 02: </strong>Level 7 Diploma in Facilities Management Course</li></ul><p><strong>Other Benefits of this Level 5 Report Writing Course</strong></p><ul><li>2 PDF <strong>Certificate FREE</strong></li><li><strong>Lifetime</strong> Access</li><li>Free Retake Exam</li><li><strong>Tutor Support</strong></li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the Level 5 Report Writing course ]</strong></p> <p><strong>Level 5 Report Writing</strong></p><p><strong>Course Curriculum of Level 5 Report Writing</strong></p><p><strong>Module 1: Introduction to Report Writing</strong></p><ul><li>What is Report Writing?</li><li>Types of Report Writing</li><li>The Key Elements of a Report Writing</li><li>The Keys to Writing a Good Report</li><li>Characteristics of a Good Report</li></ul><p><strong>Module 2: The Basics of Business Report Writing</strong></p><ul><li>What is Business Report Writing?</li><li>The Purpose of Business Report</li><li>The Importance of the Business Report</li><li>Steps of Business Report Writing</li><li>Characteristics of Business Report</li><li>What are the Four C's of Writing</li></ul><p><strong>Module 3: The Practical Side of Report Writing (Part-1): Preparation &amp; Planning</strong></p><ul><li>Setting Your Objective</li><li>Assessing Your Readership</li><li>Deciding what Information You Will Need</li><li>Preparing Your Skeletal Framework</li><li>Testing and Revisiting Your Skeletal Framework</li></ul><p><strong>Module 4: The Practical Side of Report Writing (Part-2): Collecting and Handling Information</strong></p><ul><li>Locating Sources of Relevant Information</li><li>Obtaining the Information</li><li>Sorting and Grouping Your Findings</li><li>Evaluating Your Findings</li><li>Prioritising Your Findings</li><li>Checking Your Findings</li></ul><p><strong>Module 5: The Practical Side of Report Writing (Part-3): Writing and Revising Report</strong></p><ul><li>Pre-Writing</li><li>Drafting the Main Body and Appendix</li><li>Reviewing the Main body and Appendixes</li><li>Drafting the Conclusions, Recommendations, Introduction and Summary</li><li>Checking and Amending the Report</li><li>Issuing the Report</li></ul><p><strong>Module 6: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing</strong></p><ul><li>Report Style</li><li>Achieving a Good Style</li><li>Choosing Your Words Carefully</li><li>Principles for Effective Report Writing</li></ul><p><strong>Module 7: The Creative Side of Report Writing (Part -2): Improving The Presentation of Your Report</strong></p><ul><li>Word Processing and Desktop Publishing</li><li>Layout and Design</li><li>Typography</li><li>Illustrations</li><li>Colour</li><li>Paper, Cover, Binding and Indexing</li></ul><p><strong>Module 8: Developing Research Skills</strong></p><ul><li>Why are Research Skills Important?</li><li>Different Types of Research Skills</li><li>Reading and Note-Taking Techniques</li></ul><p><strong>Module 9: Developing Creativity &amp; Innovation</strong></p><ul><li>Creativity and Innovation</li><li>Individual Creativity</li><li>Creative Thinking Methods</li><li>Decision Making</li></ul><p><strong>Module 10: Develop Critical Thinking Skills</strong></p><ul><li>Defining Critical Thinking</li><li>Characteristics of a Critical Thinker</li><li>Common Critical Thinking Styles/Skill</li></ul><p><strong>Module 11: Interpersonal Skill Development</strong></p><ul><li>What are Communication Skills?</li><li>How to Improve Your Communication Skills?</li><li>Communicating Effectively in the Workplace</li></ul><p><strong>Assessment Method of Level 5 Report Writing</strong></p><p>After completing each module of the <strong>Level 5 Report Writing </strong>Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.</p><p><strong>Certification of Level 5 Report Writing</strong></p><p>After completing the <strong>MCQ/Assignment</strong> assessment for this <strong> Level 5 Report Writing</strong> course, you will be entitled to a Certificate of Completion from <strong>Training Tale</strong>. It will act as proof of your extensive professional development. The certificate is in PDF format, which is <strong>completely free</strong> to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Level 5 Report Writing</strong></p><ul><li>Business owners, managers, entrepreneurs</li><li>Entrepreneurs planning to start their own business</li><li>People seeking to expand their career opportunities</li><li>Office workers at all levels</li><li>Team Leaders and supervisors</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Level 5 Report Writing</strong></p><p>Students who intend to enrol in this <strong>Level 5 Report Writing</strong> course must meet the following <strong>requirements</strong>:</p><ul><li>Good command of the English language</li><li>Must be vivacious and self-driven</li><li>Basic computer knowledge</li><li>A minimum of 16 years of age is required</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Level 5 Report Writing</strong></p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Training Tale

Report Writing

Writing Skills

FA Level 1

Resume & CV Writing

Business Writing

Level 5 Report Writing

<p>Looking to enhance your communication skills and provide top-notch customer service? Look no further than our comprehensive Call Centre Training course! This interactive course is designed to equip you with the skills and knowledge needed to excel in a fast-paced call centre environment. From developing effective speaking and active listening skills to handling customer complaints with empathy and professionalism, our training covers it all.</p><p>You'll receive training in using call centre software and tools and learn how to think critically and creatively to find solutions to customer problems. This training helps you refine your abilities and opens up job opportunities as we provide you with a thorough overview of how to manage call centre sales. Then we look at consumer behaviour patterns to illustrate how to utilise the best language and tools to close more deals. Next, it covers the fundamental expectations for customer conduct during conversations and evaluates different communication channels. Lastly, set out the guidelines for proper phone etiquette, and highlight helpful resources and methods you might employ to excel at a contact centre.</p><p>We understand the importance of time management in a call centre, so you'll also learn how to manage your time effectively to ensure you are providing excellent customer service while meeting your own performance goals. By the end of the course, you'll be equipped with the skills and knowledge needed to deliver exceptional customer service and drive customer satisfaction. So why wait? Join our Call Centre Training course today and take the first step towards a successful career in the call centre industry!</p><p><strong>Learning Outcome</strong></p><p>After this course, you will be able to:</p><ul><li>Determine what drives customers' purchases and the various conversational tenses.</li><li>Describe the many methods and instruments that may be applied to leave clients with a favourable impression.</li><li>Explore the steps involved in defining goals and benchmarks to build an effective call centre team.</li><li>State the important terms and procedures that can help you get ready for a sales call.</li><li>Analyse the strategies you may use to overcome the objections and rejections of clients.</li><li>Determine the procedures necessary to turn calls into sales.</li><li>Give a definition of "telemarketing" and describe how it became a significant industry.</li></ul><p><strong>This Call Centre Training Bundle Consists of the following Premium courses: </strong></p><ul><li><strong> Course 01: Phone-Based Customer Service</strong></li><li><strong> Course 02: Customer Relationship Management</strong></li><li><strong> Course 03: </strong><strong>Retail Strategy</strong></li><li><strong> Course 04: Sales: Psychology of Customers</strong></li><li><strong> Course 05: Telesales Executive Training</strong></li><li><strong> Course 06: Facilities Management Level 3</strong></li><li><strong> Course 07: Data Protection and Data Security Level 2</strong></li><li><strong> Course 08: Effective Communication Skills Diploma</strong></li><li><strong> Course 09: Public Speaking and Presentation Skill Course</strong></li><li><strong> Course 10: The Formula to Talk with Strangers</strong></li><li><strong> Course 11: Touch Typing Essential Skills Level 3</strong></li></ul><p>Enrol now in Call Centre Training to advance your career, and use the premium study materials from Apex Learning.</p><p>The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal.</p><p><strong>Certificate:</strong></p><ul><li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        120 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Individuals who would benefit from enrolling in our Call Centre Training course include:</p><ul><li>Aspiring people who want to work in a call centre.</li><li>Representatives, customer service managers, and technical support specialists.</li><li>Sales representatives who handle customer interaction.</li><li>People who want to learn about call centres for future benefits.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Call Centre Training course has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Upon successful completion of the course, the learner will have the opportunity to pursue a career in the relevant field. Here are some career choices one could go for:</p><ul><li>Training Officer: £15,000 to £35,000</li><li>Call Centre Operator: £15,000 to £28,000</li><li>Receptionist: £15,000 to £22,000</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Apex Learning

Centre for Counselling & Psychotherapy Training (CCPT)

Call Center

Trainers Course

Call Centre Essentials Skills

Manchester

Nottingham

Birmingham

Liverpool 

Key Facts:


COURSE 1: PERIPHERAL I.V. CANNULATION COURSE (GPT008)



ONLINE STUDY - In your own time (approx. 5-6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 3 (Advanced Level) - Ireland Level 5
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 3 (Ireland Level 5)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Safely and competently set up and maintain a Peripheral IV Infusion.


Attend a classroom location to complete your practical training.

 
Course Itinerary:
PART 1 - THEORY (ONLINE)
M1 - Peripheral IV Cannulation - Introduction:
Definitions - understanding terminology relating to PIVC.
IV Therapy and NMC guidelines.
M2 - Legal & Professional Responsibilities:
Legal Obligations and Accountability. Criminal, Civil and
Contractual law in Healthcare. Vicarious Liability and your
Duty of Care.
M3 - Anatomy & Physiology:
Sites appropriate to IV cannulation. Hand vs. arm.
Advantages and disadvantages of relevant veins.
An overview of Homeostasis and Fluid Balance.
M4 - Hygiene and Infection Prevention & Control (IPC):
Reducing healthcare-associated infections. Keeping Safe.
Bloodborne Pathogens and Work Practice Controls.
Standard Precautions. Waste Disposal. Needle-stick injuries.
M5 - Indications and Advantages:
When to cannulate, infusion types and benefits over
alternative infusion routes. Continuous and intermittent infusion.
Prophylactic use before procedures and in unstable patients.
Contraindications.
M6 - Equipment:
Cannula types, sizes and colour coding. How to select
appropriate size. Equipment overview for total procedure.
M7 - Vein Choice for Cannulation:
Correct vein selection. Which veins to avoid.
How to manage an unsuccessful cannulation.
M8 - Procedures:
Full procedure for cannulation including correct documentation.
M8: Guide to Cannulation - revision
M8: Video - Recap with full procedure
M9 - Contraindications:
When inappropriate to cannulate including patients with specific health conditions.
M10 - Complications:
A detailed look at potential complications during and after
cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM:
1 - Welcome, introductions and overview:
Classroom - registration and introductions.
Virtual Classroom - audio/visual checks and registration.
2 - Legal & Professional Responsibilities:
Overview and discussion.
3 - Anatomy - key points (appropriate to PIVC):
Arteries and veins. Selecting an approprate site. Sites to avoid and “first choice” sites.
4 - Cannulae - selection and types:
A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD.
5 - Complications:
Complications of pVAD insertion including examples of
infiltration, haematoma, extravasation and transfixation.
6 - VIP Score:
Understanding and using the Visual Infusion Phlebitis score.
7 - Equipment - overview:
We take a look at all essential equipment required for PIVC.
8 - PRACTICAL SESSIONS:
Multiple practical sessions throughout the session.
9 - Fluids:
The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann’s solution, Colloids (and risks), blood products.
10 - Infusion Rates:
Calculating infusion rates and drops per minute.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)
Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.





Key Facts:


COURSE 2: VACCINATION / INJECTION COURSE (GPT601)



ONLINE STUDY - In your own time (approx. 5-6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)


Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (FDSc Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)



SUITABLE FOR:
- MEDICAL / HEALTHCARE (trainees and professionals)
- AESTHETIC THERAPISTS (all levels)

 
This Vaccination / Injection Course is a nurse or paramedic-led half-day session covering all essential theory and practical skill-sets required to deliver effective Intramuscular, Intradermal and Subcutaneous injections / vaccinations.
 
PART 1 - THEORY (online)
Delegates will fully understand the theory and will be able to demonstrate they can identify the correct patient, gain consent and safely administer a vaccine or injection, conforming to WHO and Skills for Health recommended standards.
 
Itinerary:
M01 Course Overview and brief history
M02 Infection Protection Control
M03 Professionalism and Effective Communication
M04 Understanding injection procedures
M05 Why do we vaccinate?
M06 The immune system and how vaccines work. Vaccine types and composition.
M07 The National Vaccine Policy & Schedule
M08 Vaccine preventable diseases
M08A – Covid-19 Update
M09 Vaccines - understanding the reconstitution process
M10 Storage and Handling – understanding correct procedures and protocols
M11 Equipment – Syringes and Syringe Types, Needles and Needle Types, SDV (Single-Dose Vials), MDV (Multi-Dose Vials), Pre-Filled Syringes, Gloves and PPE.
M12 Vaccination sites, techniques and anatomical site selection
i) Intramuscular (IM) Injection
ii) Subcutaneous (SubCut) Injection
iii) Intradermal (ID) Injection
M13 Legal requirements, Consent and Standard Operating Procedures
M14 Adverse Reactions and Basic Life Support Guidance
M15 Record keeping & Documentation
 
PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING
PART 2 - CLASSROOM (am, pm or evening sessions)
3 - 4 hours skill-set development with practical demonstrations and hands-on experience performing Intramuscular, Intradermal and Subcutaneous Injections.
 


How do I attend?

EITHER -
CLASSROOM OPTION - Complete your theory training online at home or work, then attend one of our scheduled classroom locations, completing your Peripheral IV Cannulation Course and your Injection Course on the same day.
Our Peripheral IV Cannulation Course and Injection Course training kits are supplied at no charge when booking our virtual classroom training option.
If you would like to add one or both of these kits to your classroom training option then these are available for you to add at time of booking. Training kits mirror the same equipment and supplies used in the classroom and both include detailed video instructions, allowing you to continue to practice and "hone" your skills after you have completed your practical training.

OR -

VIRTUAL CLASSROOM OPTION- Complete your theory training online at home or work, then join us for your one full day to complete your cannulation and injection course training.

Our Virtual Classroom option includes two very comprehensive training kits - one for your cannulation course and one for your injection course. Kits are included at no charge (normally £79.95 and £39.95 respectively) and are yours to keep and to continue to practice with after you have finished your courses. The equipment and supplies included in your kits are the same as those used if you choose the classroom option.

How do I book?

Choose whether you would like to attend in a classroom or if you would like to complete your training by virtual classroom.
Click on the Classroom - Booking Options or Virtual Classroom - Booking Options buttons below to see all upcoming dates and locations.

Additional Courses suitable for Aesthetic Therapists:
Our popular Introduction to Phlebotomy Course also trains you to perform venepuncture at Advanced Level. We offer both classroom and virtual classroom options for this course and a comprehensive Practise@Home Training Kit is provided for our virtual classroom option. Both options are accredited at Advanced Level.
If you already have phlebotomy skills (or decide to enroll on our phlebotomy training course) then you will be able to offer your clients Platelet-Rich Plasma (PRP) Treatments, also known as Vampire Facials. Our PRP (Vampire Facials) Course trains you in the harvesting, preparation and treatment of PRP for application to your clients as required. We offer both classroom and virtual classroom options for this course and a comprehensive Practise@Home Training Kit is provided for our virtual classroom option. Both options are accredited at Foundation Degree Level.

If you would like to "mix and match" your training dates and/or locations or would like to build your own package of courses then please call our admin team on 01525 713377 who will be more than happy to put a training package together for you on dates and / or locations that suit you.

All courses are dually accredited and are Skills for Health & WHO compliant.

Medical Aesthetics

Platelet-rich plasma (PRP)

Intravenous Cannulation

Aesthetic Practitioner

Facial Aesthetics

THIS COURSE PACKAGE INCLUDES:
1: PERIPHERAL I.V. CANNULATION - IV THERAPIES COURSE (GPT008)
2: VACCINATION / INJECTION COURSE (GPT601)

Learn how to administer injectables and intravenous therapies ...

FAST-TRACK YOUR AESTHETICS TRAINING

WITH OUR

COMPLETE TRAINING PACKAGE

20% Multi-Course Discount

    Cover all stages from Level 1 through to Level 4 (FDSc)

    Cover your theory training online

    Complete your advanced practical training in 1 day

    Practical training in Classroom or Virtual Classroom

    Comprehensive Practise@Home training kits for VC

    Awards 2 accredited qualifications

    Dual Accreditations for all courses

    Covers all steps required to safely perform injectables

    Covers all steps required to safely perform IV therapies

    Practise IV on artificial arm with fake blood

    Practise injection techniques on realistic injection pads

    Learn beginner to advanced skills and techniques

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Aesthetic Therapy Training - Beginner to Advanced PACKAGE

ONLINE CLASS: FOCUSES ON HARASSMENT IN THE WORKPLACE AND HOW TO ADDRESS THE PROBLEM.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><div data-url="https://www.improvingcommunications.com/events/webinar-workplace-professionalism-harassment-learning-program/" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Harassment doesn&rsquo;t have to be of a sexual nature &ndash; it can include offensive remarks about a person&rsquo;s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but harassment is illegal when it creates a hostile or offensive work environment.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This workshop teaches how to recognize, understand, and respond to harassment so that you can help to maintain a happy work environment, free from hostility and discomfort.</strong></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Topics:</u></strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Harassment Laws: The definition of sexual harassment and quid pro quo.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Types of Harassment: Verbal, Non-Verbal, Physical, Psychological (teasing and offhand comments).</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Creating a happy work environment free from hostility and discomfort.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Reporting: What to do when employees witness or experience harassment.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Responding: How managers can identify and respond to prohibited conduct.</li></ul>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Attendees will be able to:</u></strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Identify the signs of Harassment and take steps to prevent it,</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Follow a legal and ethical protocol in responding and reporting it when it is perceived to occur,</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Involve the correct individuals in being made aware of the occurrence, and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Respond appropriately to the situation after it occurs.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This workshop is offered in two versions &ndash; management-only and staff-only.</strong></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Workplace Professionalism</strong> is a 4-hour interactive virtual class.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">It was an extreme pleasure to have you as part of the&nbsp;<em fr-original-style="" style="box-sizing: border-box;">Communication Enhancement Training Program</em>. Your presentation was excellent and well received by the staff.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Courtney C. Crouch, Jr., President</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Selected Funeral and Life Insurance Company</span>

ONLINE CLASS: FOCUSES ON HARASSMENT IN THE WORKPLACE AND HOW TO ADDRESS THE PROBLEM.
Harassment doesn’t have to be of a sexual nature – it can include offensive remarks about a person’s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but harassment is illegal when it creates a hostile or offensive work environment.
This workshop teaches how to recognize, understand, and respond to harassment so that you can help to maintain a happy work environment, free from hostility and discomfort.
Topics:
Harassment Laws: The definition of sexual harassment and quid pro quo.
Types of Harassment: Verbal, Non-Verbal, Physical, Psychological (teasing and offhand comments).
Creating a happy work environment free from hostility and discomfort.
Reporting: What to do when employees witness or experience harassment.
Responding: How managers can identify and respond to prohibited conduct.
Attendees will be able to:
Identify the signs of Harassment and take steps to prevent it,
Follow a legal and ethical protocol in responding and reporting it when it is perceived to occur,
Involve the correct individuals in being made aware of the occurrence, and
Respond appropriately to the situation after it occurs.
This workshop is offered in two versions – management-only and staff-only.
 
Online Format—Workplace Professionalism is a 4-hour interactive virtual class.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



It was an extreme pleasure to have you as part of the Communication Enhancement Training Program. Your presentation was excellent and well received by the staff.
Courtney C. Crouch, Jr., PresidentSelected Funeral and Life Insurance Company

Improving Communications Uk

WORKPLACE PROFESSIONALISM (HARASSMENT LEARNING PROGRAM)

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					<div><p><span>Professionalism is the key to a good reputation in the workplace. It also plays a vital role in the success of your career. So, aid your career development with this remarkable skill by joining our Professionalism in the Workplace</span><span> course.</span></p><p><span>The Professionalism in the Workplace</span><span> course is designed to guide the learners in achieving an in-depth understanding of professionalism. Prepared by the experts, the learner will gain both practical and academic knowledge of all the essentials one will require to master professionalism in a career field. The course covers key topics of workplace professionalism namely how to act like a professional, how to enhance your professional image, expanding skills, how to communicate as well as how to build relationships and network in a workplace. </span></p><p><span>The course is divided into 5 sections with many short videos to make the lessons easy to understand for the learners. With professionally recognised certification, complete the course at your suitable pace.</span></p><p><span>Enrol today and master professionalism for better career opportunities!  </span></p></div>
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										<span>Gain a better understanding of professionalism</span>
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										<span>Learn how to build a good professional image</span>
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										<span>Learn about the roles in the Office MRP	</span>
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										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
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										<span>Access to any internet-enabled smart device.</span>
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										<span>2+ hours of on-demand video lectures and downloadable resources.</span>
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										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
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										<span>You will receive a completion certificate upon completing the course.</span>
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										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
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										<span>You will learn the researched and proven approach adopted by successful salespeople to transform their careers.</span>
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										<span>You will be able to incorporate various practical sales techniques successfully and understand your customers better.</span>
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				<h2>Who is This Course for</h2>
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					<div><ul><li><span>Freshers</span></li><li><span>Job Seekers </span></li><li><span>Individual involved in business </span></li><li><span>Workers interested in improving their professionalism skills</span></li><li><span>People seeking our personal or professional growth </span></li></ul></div>
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Skill Up

Professional Selling Skills (PSS)

Personal Development

Professional Development

Professionalism is the key to a good reputation in the workplace. It also plays a vital role in

Professionalism in the Workplace

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					<div><p>Looking for a top-notch online course to master workplace professionalism? We are here to help. Our expert-designed Business Etiquette &amp; Professionalism course will ensure you can maintain professional behaviour and standards for appearance, actions, and attitude in a business environment. </p><p>This course provides the principles of business etiquette, especially for the newbies who are planning to join their professional life real soon or for those who are struggling with the office environment. Whatever your position is, you have to be attractive in every possible way to make a positive impression on others. In this course, you will get a grip on communication styles, interview etiquette, networking, meeting etiquette, dining etiquette, email, voicemail etiquette, wardrobe, party, travel etiquette and much more. This is a first-rate course to set a polished professional image of yourself.  </p><p>The Business Etiquette &amp; Professionalism course has several modules to teach you all office behaviours engagingly and easily. You will be rewarded with a certificate which will definitely help you to showcase your expertise.  </p><p>Enrol on this course now and learn to be majestic in every aspect!</p></div>
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										<span>Know how to use your theoretical knowledge to adapt in any working environment</span>
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										<span>Get help from our expert tutors anytime you need</span>
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										<span>Access to course contents that are designed and prepared by industry professionals</span>
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										<span>Study at your convenient time and from wherever you want</span>
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			<h2> <b>Why should I take this course?</b></h2>		</div>
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					<ul>
							<li>
											<span>
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										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will receive a completion certificate upon completing the course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
									</li>
						</ul>
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			<h2> <b>Requirements</b></h2>		</div>
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					<ul>
							<li>
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										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
									</li>
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											<span>
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										<span>Access to a computer or digital device with internet connectivity.</span>
									</li>
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		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong> Principles of Professional Behavior</strong></td>
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					<td>▶</td>
					<td>What is Etiquette?</td><td><span>🕐 00:05:00</span></td>
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					<td>▶</td>
					<td>Always Be Your Best</td><td><span>🕐 00:12:00</span></td>
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					<td>▶</td>
					<td>Always Be Your Best When Meeting and Greeting</td><td><span>🕐 00:06:00</span></td>
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					<td colspan="4"><strong>Interview Etiquette</strong></td>
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					<td>▶</td>
					<td>Types of Interviews</td><td><span>🕐 00:07:00</span></td>
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					<td>▶</td>
					<td>Planning for the Interview</td><td><span>🕐 00:07:00</span></td>
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					<td>▶</td>
					<td>During the Interview</td><td><span>🕐 00:13:00</span></td>
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					<td colspan="4"><strong>Planning and Attending Business Meetings</strong></td>
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					<td>▶</td>
					<td>Types of Meetings</td><td><span>🕐 00:06:00</span></td>
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					<td>▶</td>
					<td>Planning Conference Call Meetings</td><td><span>🕐 00:10:00</span></td>
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					<td>▶</td>
					<td>Meal Meetings</td><td><span>🕐 00:09:00</span></td>
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					<td colspan="4"><strong>Electronic Etiquette</strong></td>
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					<td>▶</td>
					<td>Voicemail</td><td><span>🕐 00:08:00</span></td>
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					<td>▶</td>
					<td>Instant Messaging</td><td><span>🕐 00:09:00</span></td>
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					<td colspan="4"><strong>Multicultural Etiquette</strong></td>
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					<td>▶</td>
					<td>Five Steps to Dealing with Diversity</td><td><span>🕐 00:13:00</span></td>
				</tr>
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					<td colspan="4"><strong>Mock Exam</strong></td>
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					<td><i></i></td>
					<td>Mock Exam - Business Etiquette &amp; Professionalism</td><td><span>🕐 00:20:00</span></td>
				</tr>
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					<td colspan="4"><strong>Final Exam</strong></td>
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					<td><i></i></td>
					<td>Final Exam - Business Etiquette &amp; Professionalism</td><td><span>🕐 00:20:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Looking for a top-notch online course to master workplace professionalism? We are here to help. Our expert-designed Business

Business Etiquette & Professionalism

<p>Are you ready to take your professional game to the next level? ð Introducing our comprehensive course: 'Workplace Professionalism'! Whether you're a seasoned professional looking to refine your skills or a newcomer eager to make a lasting impression in the corporate world, this course is designed to equip you with the essential tools and mindset for success.</p><p> </p><p>ð <strong>Unlock Your Potential</strong>: In today's competitive job market, professionalism isn't just a desirable trait - it's a necessity. Our course delves into the core principles of workplace professionalism, empowering you to navigate the intricacies of professional environments with confidence and finesse. From effective communication to ethical decision-making, you'll gain invaluable insights that will set you apart from the crowd.</p><p> </p><p>ð <strong>Comprehensive Curriculum</strong>: Our expertly crafted curriculum covers a wide range of topics essential for thriving in any professional setting. Learn how to cultivate a positive attitude, master the art of time management, and develop strong interpersonal skills that foster collaboration and teamwork. With engaging lectures, interactive exercises, and real-world case studies, you'll acquire practical knowledge that you can apply immediately in your professional life.</p><p> </p><p>ð <strong>Who is this for?</strong>: This course is ideal for professionals at all stages of their careers, including recent graduates entering the workforce, mid-level managers aiming for advancement, and seasoned executives seeking to refine their leadership skills. Whether you work in corporate, nonprofit, government, or entrepreneurial sectors, the principles of workplace professionalism are universally applicable.</p><p> </p><p>ð <strong>Benefits of Taking the Course</strong>:</p><ul><li>Enhance your professional image and credibility</li><li>Build strong relationships with colleagues, clients, and stakeholders</li><li>Improve your productivity and efficiency in the workplace</li><li>Navigate workplace conflicts and challenges with grace and diplomacy</li><li>Position yourself for career advancement and leadership opportunities</li></ul><p> </p><p>ð¼ <strong>Career Path</strong>: The skills and knowledge gained from our 'Workplace Professionalism' course can open doors to a variety of exciting career paths. Whether you aspire to climb the corporate ladder, launch your own business, or make a meaningful impact in your community, professionalism is the cornerstone of success in any endeavor. From entry-level positions to executive leadership roles, employers value professionals who exemplify integrity, professionalism, and a commitment to excellence.</p><p> </p><p>ð <strong>Invest in Your Future</strong>: In today's dynamic and fast-paced work environments, investing in your professional development is more important than ever. By enrolling in our 'Workplace Professionalism' course, you're not just investing in yourself - you're investing in your future success and fulfillment. Join thousands of professionals around the world who have transformed their careers with our proven curriculum.</p><p> </p><p>Don't let opportunities pass you by - elevate your professional presence and unlock your full potential with our 'Workplace Professionalism' course. Enroll today and take the first step toward a brighter, more prosperous future! ð</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 Introduction to Workplace Professionalism</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to Workplace Professionalism</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 Communication Skills</h4><div><div><ul><li><div>
<span></span><h5>
Communication Skills</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 Ethics and Integrity in the Workplace</h4><div><div><ul><li><div>
<span></span><h5>
Ethics and Integrity in the Workplace</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 Teamwork in the Workplace</h4><div><div><ul><li><div>
<span></span><h5>
Teamwork in the Workplace</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 Time Management and Productivity in the Workplace</h4><div><div><ul><li><div>
<span></span><h5>
Time Management and Productivity in the Workplace</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 6 Communication and Interpersonal Skills in the Workplace</h4><div><div><ul><li><div>
<span></span><h5>
Communication and Interpersonal Skills in the Workplace</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 7 Professional Development and Career Growth in the Workplace</h4><div><div><ul><li><div>
<span></span><h5>
Professional Development and Career Growth in the Workplace</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 8 Leadership in the Workplace</h4><div><div><ul><li><div>
<span></span><h5>
Leadership in the Workplace</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 9 Collaboration in the Workplace</h4><div><div><ul><li><div>
<span></span><h5>
Collaboration in the Workplace</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 10 Time Management and Productivity in the Workplace</h4><div><div><ul><li><div>
<span></span><h5>
Time Management and Productivity in the Workplace</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Compete High

Workplace Professionalism

Swansea

ONLINE STUDY + ONE DAY ZOOM SESSION
NO CLASSROOM ATTENDANCE REQUIRED


Awarding Body: Dual Accreditation - Open College Network (OCN Credit4Learning) & The CPD Certification Service (21 CPD Points)
 
Award Level: UK - Level Three (Advanced) + 21 CPD Points
Ireland Level Five (Advanced) + 21 CPD Points
 
Minimum Age: 18 (16 with parental consent)
 
Entry requirements: None. English Level 2 desirable
 
Training Locations: Study online + virtual classroom.
 
Practical Training: Includes FREE Practise@Home Phlebotomy Training Kit worth £79.99
This comprehensive 76 piece practical training kit includes mini-arm trainer, sharps container and all medical grade supplies needed as well as a step-by-step 30 minute training video.



PART 1 (THEORY) - STUDY AT HOME ONLINE :
Complete your theory training online in the comfort of your own home or at work. Stop/start when it suits you and complete the online modules at your own pace. Can be completed on multiple devices such as laptop, smart-phone, desktop computer, kindle, tablet etc.
 
PART 2 (PRACTICAL SESSIONS) - JOIN US FOR A COMPREHENSIVE ONE DAY ZOOM SESSION:
Full instructions will be provided. We will send you a completely free Practise@Home Phlebotomy Training Kit, including a mini-arm trainer, for you to keep. You will follow your tutor's on-screen instructions during your Zoom virtual classroom sessions as you learn and develop your phlebotomy skills. The procedures and practices taught online are exactly the same as you would learn in the classroom. At any time before or after your course you can watch our 30 minute step-by-step video to refresh your knowledge and continue to use your training kit to practice your skills.
 
(THIS COURSE AWARDS THE SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR CLASSROOM AND HYBRID COURSE VERSIONS)


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


COURSE ITINERARY

 
A dually-accredited hybrid modular venepuncture course awarding an
OCN Accredited Level Three Certificate (3 credits) & 21 CPD Points


Nationally Recognised Qualification


Part 1 - online (eLearning) Part 2 - Virtual Classroom (1 Day Zoom)


PRE-COURSE
Home study pack - download and complete before the virtual classroom sessions

PART 1 - ONLINE
M01: Course Overview
M02: History, Definitions and Roles
M03: Work-flow cycles
M04: Professionalism
M05: Health & Safety
M06: Blood Collection Systems
M07: Anatomy & Physiology
M08: Blood Composition
M09: Using the equipment
M10: Performing the venepuncture - see Classroom Part 2
M11: Lab Tests and Bottle Types
M12: Analytical Errors
M13: Informal Quiz – answers
M14: Award – accredited certificates, value, application and overview. Job Opportunities.


PART 2 - VIRTUAL CLASSROOM (ONE DAY ZOOM SESSION)
M01: Introduction: Welcome, Introductions and Overview.
M10: Performing the venepuncture (theory overview)
P01: Practical Session 1 – Equipment familiarisation - "Tools of the Trade"
P02A: Practical Session 2A – Unpacking your training kit
P02B: Practical Session 2B - A look at the mini-arm trainer and associated equipment
P03: Practical Session 3 – Using the tourniquet and identifying a vein
P04: Practical Session 4 – Handling and assembling the equipment. Familiarisation and procedures including initial skill-set development
P05: Practical Session 5 - Further skill-set development and consolidation. Discussing needle types including winged infusion sets (butterfly needles)
P06A: Practical Session 6A – Performing the venepuncture on the mini-arm trainer. Palpating the vein, performing the venepuncture. Sample handling and labelling.
P06B: Practical Session 6B – Consolidating pre- and post-venepuncture procedures.
 
Additional support material can be downloaded as you progress through the course online.





ZOOM SESSION

VIRTUAL CLASSROOM (ZOOM) SESSIONS 
Our Virtual Classroom training course consists of online study (Part 1 - theory) and Virtual Classroom Zoom sessions (Part 2 - practical skill-set development)
You must complete your Part 1 online study before joining us for your Zoom session(s).
Once you have enrolled on this course you will be sent a free Practise@Home Training Kit, This is yours to keep and can be reused any many time as you wish after you have completed the course.
Your Booking Confirmation will include your Zoom log-in details.



Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Healthcare

Learn how to take blood ... train as a Phlebotomist

    Nationally Recognised Qualification

    No previous experience or qualifications needed

    OCN Accredited - Level 3 (advanced)

    CPD Accredited (The CPD Certification Service)

    Covers all steps up to live blood draw

    Practise on artificial arm and fake blood!

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Introduction to Phlebotomy Course (GPT003VC) - 1 DAY Virtual Classroom

<h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style="color:#222222;">Reflective Practice is the cornerstone of professionalism in healthcare.&nbsp;</span><span style="color: rgb(55, 65, 81); box-sizing: border-box;" fr-original-style="color:#374151;">It develops clinical skills, improves decision-making, enhances work satisfaction, and reduces burnout.</span></h2><div fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(55, 65, 81); box-sizing: border-box;" fr-original-style="color:#374151;"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(17, 17, 17);">Ongoing Reflective Practice sessions are designed for members of staff to reflect together on their day-to-day practice, to process difficult situations and to consider personal and professional issues affecting their work.&nbsp;</span></span></div><p style="color: rgb(17, 17, 17); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(17, 17, 17);">Skilled Reflective Practice facilitators are a valuable asset to many public and private organisations.</p><h5 style="color: rgb(67, 153, 250) !important; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(67, 153, 250) !important;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Reflective Practice: Train to become a facilitator</span></h5><p style="color: rgb(17, 17, 17); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">Online One-Day Workshop, 10:00-16:00<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">For counsellors, nurses, managers and healthcare practitioners. Attending this training will provide you with the skills, knowledge and expertise to set up and facilitate Reflective Practice sessions in your organisation or as a private service, either online or in person.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">Outline of the day:</p><p style="color: rgb(17, 17, 17); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">10:00 Introduction<br fr-original-style="" style="box-sizing: border-box;">10:30 The Process of Reflection and its benefits<br fr-original-style="" style="box-sizing: border-box;">11:00 Practice: the work that we do and its impact on us<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">11:30 Coffee break<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">11:45 Models for Reflecting on Practice<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">12:45 Lunch break<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">13:30 The Competent Facilitator<br fr-original-style="" style="box-sizing: border-box;">14:00 Setting up Reflective Practice groups<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">14:45 Coffee break<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">15:00 Facilitating Reflective Practice: Skills Practice and Experiential Learning<br fr-original-style="" style="box-sizing: border-box;">15:45 Overview of the day</p>

Reflective Practice is the cornerstone of professionalism in healthcare. It develops clinical skills, improves decision-making, enhances work satisfaction, and reduces burnout.
Ongoing Reflective Practice sessions are designed for members of staff to reflect together on their day-to-day practice, to process difficult situations and to consider personal and professional issues affecting their work.
Skilled Reflective Practice facilitators are a valuable asset to many public and private organisations.
Reflective Practice: Train to become a facilitator
Online One-Day Workshop, 10:00-16:00

For counsellors, nurses, managers and healthcare practitioners. Attending this training will provide you with the skills, knowledge and expertise to set up and facilitate Reflective Practice sessions in your organisation or as a private service, either online or in person.

Outline of the day:
10:00 Introduction
10:30 The Process of Reflection and its benefits
11:00 Practice: the work that we do and its impact on us

11:30 Coffee break

11:45 Models for Reflecting on Practice

12:45 Lunch break

13:30 The Competent Facilitator
14:00 Setting up Reflective Practice groups

14:45 Coffee break

15:00 Facilitating Reflective Practice: Skills Practice and Experiential Learning
15:45 Overview of the day

Psychotherapy For Healthcare Ltd

A one-day training for counsellors, nurses, managers and healthcare practitioners who want to learn how to set up and facilitate Reflective Practice groups.
Reflective Practice is the cornerstone of professionalism in healthcare. It develops clinical skills, improves decision-making, enhances work satisfaction, and reduces burnout.

Reflective Practice: Train to become a facilitator

<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Negotiating Skills ► Into Action</strong>&nbsp;strengthens participants&rsquo; ability to apply a collaborative, problem-solving approach to the negotiating process. It is exercise-based, highly interactive and designed to yield results that can be put to use immediately.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Outcomes</strong>&nbsp;&ndash; Participants will be able to:</p><ul style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Recognize their default negotiating style</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Work more effectively with clients who have different styles</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand the process of collaborative negotiations</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Prepare appropriately for an upcoming negotiation</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Craft agreements that satisfy both party&rsquo;s underlying interests</li></ul><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);"></span><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Negotiating Skills ► Into Action</strong> is a 4-hour interactive virtual class.</p><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"></h6><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Dr. Atkins, thank you for sharing &lsquo;<em fr-original-style="" style="box-sizing: border-box;">Language of Happiness and Power of Praise</em>&lsquo; with our chapter! We enjoyed the interactive presentation and your professionalism. I received positive feedback from our members&mdash;there is nothing better than that! Thanks again.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Olga Otero, Chapter President</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Human Resources Association of Palm Beach County (HRPBC)</span>

Negotiating Skills ► Into Action strengthens participants’ ability to apply a collaborative, problem-solving approach to the negotiating process. It is exercise-based, highly interactive and designed to yield results that can be put to use immediately.
Outcomes – Participants will be able to:
Recognize their default negotiating style
Work more effectively with clients who have different styles
Understand the process of collaborative negotiations
Prepare appropriately for an upcoming negotiation
Craft agreements that satisfy both party’s underlying interests
Format—Negotiating Skills ► Into Action is a 4-hour interactive virtual class.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Dr. Atkins, thank you for sharing ‘Language of Happiness and Power of Praise‘ with our chapter! We enjoyed the interactive presentation and your professionalism. I received positive feedback from our members—there is nothing better than that! Thanks again.
Olga Otero, Chapter PresidentHuman Resources Association of Palm Beach County (HRPBC)

NEGOTIATING SKILLS

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">School Management and Professionalism Bundle</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Introducing our comprehensive &ldquo;School Management and Professionalism Bundle&rdquo; &ndash; your gateway to success in education and professionalism. Whether you&rsquo;re an aspiring School Administrator, a dedicated School Counsellor, or simply looking to enhance your Workplace Professionalism, this bundle has something valuable for everyone.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">At the beginning of the School Management and Professionalism Bundle, you will gain in-depth knowledge about the various types of schools in the UK. Plus, you will master workplace development and create a school culture that fosters excellence. Besides, you will acquire skills in educational administration and management. Moving through the School Management and Professionalism Bundle course, you will learn the crucial aspects of safeguarding students, child development, and dealing with severe behavioural issues. Our bundle course will introduce you to the role of the school counsellor. You will also become familiar with the versatile methodological approach to working in school and counselling children with psychological problems.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Our School Management and Professionalism Bundle will help elevate your business communication skills. You will gain a clear idea about verbal and non-verbal communication. Furthermore, this course will help you to polish your written and electronic communication abilities. At the end part of the School Management and Professionalism Bundle Course, you will learn the tricks and techniques to work with superiors in the school environment effectively.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Take advantage of this opportunity to position yourself as a true professional. Enroll in the &ldquo;School Management and Professionalism Bundle&rdquo; today and take a giant leap towards a successful and fulfilling career.</span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">School Management and Professionalism Bundle Curriculum&nbsp;<br fr-original-style="" style="box-sizing: border-box;"></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">School Administrator Certificate Training</em></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 1: Introduction to School Administration</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 2: Types of Schools in the UK</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 3: Workplace Development</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 4: Creating and Maintaining a School Culture</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 5: Educational Administration and Management</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 6: Safeguarding Students</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 7: Child Development</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 8: Serious Behavioural Issues and Problems of Students</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 9: Managing School Premises</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 10: Safety and Maintenance As an Administrator</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 11: Self-Management and Dealing with Stress</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">School Counsellor Certificate</strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 01: Introduction to School Counselling &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 02: The School Counsellor &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 03: School-Based Counselling &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 04: Counselling In School: A Methodological Approach (Part-1) &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 05: Counselling In School: A Methodological Approach (Part-2) &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 06: Working with Children and Adolescents &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 07: Working with Parents and Families &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 08: Working With Technology in School Counselling &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 09: Counselling Children with Psychological Problems &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 10: Some Challenging Context in School Counselling</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Workplace Professionalism Diploma</em></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Positioning Yourself as a Professional</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Enhancing Your Professional Image</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Expanding Your Skills</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Communicating for Results</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Building Relationships and Networks</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Professional Workplace Communication Skills Diploma</em></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Business Communication</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Verbal and Non-verbal Communication</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Written Communication</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Electronic Communication</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Communicating with Graphics</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Effectively Working for Your Boss</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why Choose Teachers Training</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Some of our features are:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This is a dedicated website for teaching</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">24/7 tutor support</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Interactive Content</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Affordable price</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Courses accredited by the UK&rsquo;s top awarding bodies</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">100% online</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Flexible deadline</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Entry Requirements</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">No formal entry requirements. You need to have:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Passion for learning</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">A good understanding of the English language</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Numeracy and IT</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Desire for entrepreneurship</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Over the age of 16</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Assessment</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certification</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">CPD Certification from The Teachers Training</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish.</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">You can get your digital certificate (PDF) for &pound;4.99 only</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Hard copy certificates are also available, and you can get one for only &pound;10.99</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">You can get both PDF and Hard copy certificates for just &pound;12.99!</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs.</span></p>

The Teachers Training

Excel in school leadership with our School Management and Professionalism Bundle Course. Gain essential skills and knowledge to effectively manage educational institutions and inspire academic excellence. From strategic planning to fostering a positive school culture, this comprehensive course equips educators with the tools to lead with professionalism and integrity. Whether you're an aspiring school administrator or a seasoned educator, enroll now to elevate your leadership skills and drive positive change in education.

School Management and Professionalism Bundle

<p>What sets a true professional apart in the allied health industry? It's not just about technical expertise-it's about embodying professionalism in every interaction, decision, and task. Our comprehensive course dives deep into the core principles of professionalism, providing you with the tools to prosper in this field.</p><p>And, according to <strong>Reed </strong>a <strong>Healthcare Administrator</strong> can earn roughly from <strong>£30,000 to £40,000</strong> per year depending on experience, location and other factors.</p><p>So, what is stopping you from enrolling in this amazing <strong>11 course bundle</strong> that will make you a leader in the healthcare industry.</p><p><strong>This Professionalism in Allied Health bundle contains the following courses :</strong></p><ul><li><strong> Course 01: </strong>Healthcare GDPR<strong><br /></strong></li><li><strong> Course 02: </strong>Workplace Professionalism Certificate Course<strong><br /></strong></li><li><strong> Course 03: </strong>Social Media for Health &amp; Care<strong><br /></strong></li><li><strong> Course 04: </strong>Document Control<strong><br /></strong></li><li><strong> Course 05: </strong>Patient Customer Service<strong><br /></strong></li><li><strong> Course 06: </strong>Equality, Diversity and Discrimination<strong><br /></strong></li><li><strong> Course 07: </strong>Communication Skills<strong><br /></strong></li><li><strong> Course 08: </strong>Cross-Cultural Awareness Training<strong><br /></strong></li><li><strong> Course 09: </strong>Person-Centred Care<strong><br /></strong></li><li><strong> Course 10: </strong>Decision Making and Critical Thinking<strong><br /></strong></li><li><strong> Course 11: </strong>Infection Control &amp; Medicine Handling</li></ul><p><strong>Key Features:</strong></p><ul><li>CPD Certified</li><li>Instant e-certificate and hard copy dispatch by next working day</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p>Here are brief descriptions for each course in the "<strong>Professionalism in Allied Health</strong>" bundle:</p><p><strong>Healthcare GDPR: </strong>This course provides an overview of the General Data Protection Regulations (GDPR) in the context of healthcare settings, covering topics such as lawful basis for data processing, responsibilities, obligations, and handling electronic medical records.</p><p><strong>Workplace Professionalism Certificate Course:</strong> Designed to enhance professionalism in the workplace, this course covers strategies for positioning oneself professionally, improving professional image, expanding skills, effective communication, and building professional relationships.</p><p><strong>Social Media for Health &amp; Care:</strong> Explore the intersection of social media and healthcare, understanding its impact on communication, big data, medical content creation, participatory health, hospital use, health behavior change, and applications in the healthcare sector.</p><p><strong>Document Control:</strong> Gain insight into managing documents effectively throughout their lifecycle, covering principles of document control, strategies, quality assurance, project document control, and electronic document management systems.</p><p><strong>Patient Customer Service: </strong>Learn the essentials of providing excellent customer service in medical settings, including effective training, communication skills, scheduling, medical terminology, filing systems, and handling difficult situations.</p><p><strong>Equality, Diversity and Discrimination:</strong> Understand concepts of equality, diversity, and discrimination, exploring legislation, integration into policy, human rights, promoting diversity, equality analysis, stereotypes, prejudice, discrimination, bias, and affirmative action.</p><p><strong>Communication Skills: </strong>Enhance basic and advanced communication skills, including telephone etiquette, body language, and effective communication strategies for various contexts.</p><p><strong>Cross-Cultural Awareness Training: </strong>Develop cultural competence through understanding cross-cultural communication, corporate awareness, design, competency, values, and working with culturally diverse teams.</p><p><strong>Person-Centred Care:</strong> Implement person-centered care by understanding individual history, preferences, needs, environmental factors, promoting values, and recognizing signs of discomfort or distress.</p><p><strong>Decision Making and Critical Thinking:</strong> Develop critical thinking skills to evaluate claims, identify benefits and barriers, problem-solve, and make decisions effectively.</p><p><strong>Infection Control &amp; Medicine Handling: </strong>Ensure safe administration, storage, distribution, and disposal of medicines, while also addressing infection control measures and potential risks associated with handling medications.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Understand GDPR regulations in healthcare settings for data protection.</li><li>Demonstrate professionalism in various workplace scenarios and environments.</li><li>Apply social media strategies effectively within healthcare and allied fields.</li><li>Implement document control procedures to maintain accuracy and confidentiality.</li><li>Deliver exceptional customer service tailored to patient needs and expectations.</li><li>Foster inclusivity and combat discrimination through awareness and understanding.</li></ul><p><strong>Accreditation</strong></p><p>All of our courses, including the <strong>Professionalism in Allied Health</strong><strong> Bundle</strong> are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Financial Fraud Detection.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your <strong>Professionalism in Allied Health</strong><strong> Bundle</strong><strong>,</strong> you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our <strong>Professionalism in Allied Health </strong>certification have no expiry dates, although we recommend renewing them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        110 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Healthcare professionals seeking enhanced professionalism and compliance knowledge.</li><li>Allied health workers aiming to improve communication and patient care skills.</li><li>Individuals interested in advancing their career prospects in healthcare settings.</li><li>Students pursuing allied health studies or related disciplines.</li><li>Professionals aiming to navigate diverse workplace environments with proficiency.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Healthcare Administrator</li><li>Patient Care Coordinator</li><li>Medical Records Technician</li><li>Health Education Specialist</li><li>Clinical Research Coordinator</li><li>Pharmaceutical Sales Representative</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

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