Name: Talent Management and Succession Planning
Availability: InStock

Bardsey

Leeds

Nottingham

Reading

Dickson Training Ltd

CONSULTATIVE SELLING Training Programme Framework

Harpenden

<p>This unique two-day workshop programme is focused on helping HR teams achieve new levels of peak performance. It uses a framework based on the four inter-locking strands of high-performance HR: the core skills of HR, legal requirements, best practice, and organisational policies and procedures.</p>
<p>The precise content of the programme varies, according to current levels of HR performance in your organisation and any particular issues of concern, but the object is always the same: to enhance the participants' mastery of the core skills of HR, to ensure that they have an up-to-date knowledge of employment law and to facilitate a review of organisational policies and procedures to appropriate standards of best practice. This workshop-led approach is an ideal method for identifying the steps needed to bring all members of the HR team up to the same level of peak performance.</p><ul><li>UNDERSTAND THE COMPLEXITY OF THE ROLE WITHIN HR AND IDENTIFY SPECIFIC CHALLENGES</li><li>UNDERSTAND THEIR CONTRIBUTION TO THE HR FUNCTION AND TO ORGANISATIONAL OBJECTIVES</li><li>RECOGNISE THE ESSENTIAL CORE HR SKILLS, THEIR OWN STRENGTHS AND DEVELOPMENT AREAS</li><li>DEVELOP ASSERTIVE BEHAVIOUR</li><li>RECOGNISE THE POWER TO INFLUENCE, AND PLAN AN EVEN MORE EFFECTIVE STRATEGY</li><li>MANAGE CONFLICT CONSTRUCTIVELY</li><li>EMPLOY A STRUCTURED APPROACH WHEN COACHING OTHERS</li><li>MANAGE THEMSELVES, THEIR TIME AND THEIR MEETINGS EFFECTIVELY</li><li>USE THE CORE SKILLS OF HR FLEXIBLY IN 'DIFFICULT' OR 'SENSITIVE' SITUATIONS</li><li>COMMUNICATE MORE EFFECTIVELY IN GROUP SETTINGS AND IN 1:1 SITUATIONS</li><li>UNDERSTAND THE OVERALL LEGAL FRAMEWORK OF EMPLOYMENT LAW</li><li>APPRECIATE THE IMPORTANCE OF EMPLOYMENT STATUS</li><li>AVOID AND DEFEND CASES OF UNLAWFUL DISCRIMINATION</li><li>MANAGE SHORT- AND LONG-TERM ABSENCE LAWFULLY</li><li>ENSURE THAT THE ORGANISATION IS NOT UNNECESSARILY EXPOSED TO CLAIMS FOR UNFAIR DISMISSAL</li><li>IMPLEMENT DISCIPLINARY PROCEDURES FAIRLY AND LAWFULLY</li></ul><section>
                    <h3>DAY ONE</h3><h4>1. Introduction and course objectives</h4><h4>2. The role of HR</h4><ul><li>Roles and responsibilities</li><li>Your customers. Customer satisfaction.</li><li>Challenges of the role</li><li>The contribution of the HR function to organisational objectives</li></ul><h4>3. Core skills of an effective HR advisor</h4><ul><li>Communication skills</li><li>Assertiveness</li><li>Influencing skills</li><li>Managing conflict</li><li>Coaching skills</li><li>Management of self and time</li><li>Other key skills and behaviours</li></ul><h4>4. Identifying individual strengths and weaknesses</h4><ul><li>Self-assessment diagnostic</li></ul><h4>5. Communication skills</h4><ul><li>Enhancing our impact at work through good communication</li><li>Understanding the communication process and its flaws</li><li>Checking for understanding and avoiding assumptions</li><li>How we communicate. Verbal and non-verbal communication.</li><li>The importance of communicating congruently</li><li>Exercise: effective questioning and listening skills</li><li>Enhancing your communication skills</li></ul><h4>6. Assertiveness</h4><ul><li>Recognising different types of behaviour</li><li>Understanding what assertiveness is and the benefits of behaving assertively</li><li>Barriers to acting assertively</li><li>The link between our beliefs and our behaviour. The self-fulfilling prophecy.</li><li>Challenging beliefs and acting assertively</li><li>Planning an assertive and confident approach</li><li>Responding assertively in challenging situations</li><li>Application to participants' own situations</li></ul><h4>7. Influencing skills</h4><ul><li>Understanding influence and persuasion</li><li>Identifying who influences us and how we are influenced</li><li>Identifying sources of power and how to use these effectively and appropriately</li><li>Influencing styles. Participants' preferred style.</li><li>Exercise: flexing your style</li><li>Preparation and planning your approach. A checklist.</li><li>Putting it into practice</li><li>Application to participants' own situations</li></ul><h4>8. Managing conflict</h4><ul><li>Exploring conflict and why it is inevitable</li><li>Recognising how we perceive conflict. Reframing conflict.</li><li>Types and sources of conflict at work</li><li>Five typical responses to conflict. Participants' typical responses.</li><li>How to select the best response</li><li>Strategies to resolve conflict</li><li>Exercise: A conflict tool</li><li>Application to participants' own situations</li></ul><h4>9. Coaching</h4><ul><li>Defining coaching</li><li>Recognising the benefits of a coaching approach</li><li>What coaching involves</li><li>A structured approach to coaching. GROW model.</li><li>Opportunities to coach</li></ul><h4>10. Management of self and time</h4><ul><li>Understanding how well you use your time</li><li>Identifying key priorities and planning how you use your time</li><li>Top tips on time management</li><li>Effective meetings</li></ul><h4>11. Putting it into practice</h4><ul><li>Action planning</li></ul><h3>DAY TWO</h3><h4>1. The legal framework</h4><ul><li>The UK legal system and employee rights</li><li>Employment status</li><li>The contract of employment - express and implied terms</li><li>Dismissal and redundancy</li><li>Enforcement of rights through the courts</li><li>Employment law quiz on discrimination and other topical issues</li></ul><h4>2. Working with representatives</h4><ul><li>Experience of working with union / employee representatives</li><li>Rights, roles and responsibilities</li><li>Informal and formal involvement</li><li>Challenging issues</li></ul><h4>3. Discipline</h4><ul><li>Conduct v capability</li><li>Purpose of taking disciplinary action</li><li>Statutory requirements and ACAS Code of Practice</li><li>Managing conduct issues informally</li><li>Formal stages in line with your disciplinary procedure</li><li>Assessing risk and determining appropriate action. Acting fairly and consistently. Scenarios.</li><li>Your role and responsibility</li><li>Legal implications and case law</li><li>Group exercise: Fair or unfair dismissals?</li></ul><h4>4. Grievances</h4><ul><li>Understanding what constitutes a grievance</li><li>ACAS Code of Practice</li><li>Resolving issues informally</li><li>Managing grievances formally</li><li>Your role and responsibility</li><li>Legal implications</li><li>Challenging situations</li></ul><h4>5. Absence</h4><ul><li>Impact of absence. Managing absence v individual support.</li><li>Your health capability procedure. Informal and formal stages.</li><li>Managing short-term and long-term absence</li><li>Your role and responsibility</li><li>Understanding the law in relation to disability</li><li>Stress, mental health and other challenging issues</li><li>Other legal implications and case law</li></ul><h4>6. Bullying, discrimination and harassment</h4><ul><li>Diversity, dignity at work and discrimination</li><li>Harassment, bullying and working with respect</li><li>Managing informally and taking formal action</li><li>Assessing risk and determining appropriate action. Acting fairly / consistently.</li><li>Your role and responsibility</li><li>Legal implications and case law</li></ul><h4>7. Flexible working and 'family friendly' policies (optional)</h4><ul><li>An update on 'family friendly' policies, including shared parental leave</li></ul><h4>8. And finally...</h4><ul><li>Open forum</li><li>Legislative changes on the horizon</li><li>Action planning</li></ul>


                </section>

Maximum Performance

Professional HR | A Performance Improvement Workshop

<div style="color: rgb(99, 78, 38); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(99, 78, 38);"><h1 style="color: rgb(203, 151, 0); box-sizing: border-box;" fr-original-style=" color: rgb(203, 151, 0);"><span style='background-color: transparent; font-family: "SF UI Text", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 14px; box-sizing: border-box;' fr-original-style='background-color: transparent; font-family: "SF UI Text", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 14px;'>Having a dog is a joyful experience but an untrained dog will put stress and anxiety on the whole family.</span></h1></div><div style="color: rgb(99, 78, 38); box-sizing: border-box;" fr-original-style=" color: rgb(99, 78, 38);"><h4 style="color: rgb(99, 78, 38); box-sizing: border-box;" fr-original-style=" color: rgb(99, 78, 38);">At Cheshire Dog Services, we want to help you enjoy your dog so are happy to provide one to one training sessions for you and your dog.</h4></div><div style="color: rgb(99, 78, 38); box-sizing: border-box;" fr-original-style=" color: rgb(99, 78, 38);"><img width="600" height="400" src="https://www.cheshiredogservices.co.uk/wp-content/uploads/2020/04/dog-training_2.jpg" alt="Dog Walker in Hale, Cheshire" srcset="https://www.cheshiredogservices.co.uk/wp-content/uploads/2020/04/dog-training_2.jpg 600w, https://www.cheshiredogservices.co.uk/wp-content/uploads/2020/04/dog-training_2-300x200.jpg 300w" sizes="(max-width: 600px) 100vw, 600px" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p style="color: rgb(99, 78, 38); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(99, 78, 38);">Having trained many different breeds from Chihuahua&rsquo;s &amp; Yorkies &ndash; Lab&rsquo;s &amp; Spaniels to Rottweiler&rsquo;s &amp; German Shepherds, I am well versed in handling most problems in any breed. I am also a member of The Guild of Dog Trainers who acknowledge the needs of dog owners &amp; their aim of a well behaved dog. The Guild fully understands the expectation society places on dog owners &amp; additionally the laws which affect them all.</p><p style="color: rgb(99, 78, 38); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(99, 78, 38);">We live in an artificial environment, which can often pose many dangers to dogs. We invite pets into our home then punish or blame them for acting up like animals do. It&rsquo;s our responsibility to teach our dogs what the social boundaries are and how to live in a human environment.</p><p style="color: rgb(99, 78, 38); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(99, 78, 38);">Even though they become trusted family members, we need to remember that fundamentally they are animals and as beautiful and loving as they are, training is key to avoid behavioral problems that will inevitably crop up.</p><p style="color: rgb(99, 78, 38); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(99, 78, 38);">Have you ever noticed when a trainer handles a students&rsquo; dog in class &ndash; the dog performs amazingly well? The dog then goes back to his owner and forgets all that was taught.</p><img width="600" height="400" src="https://www.cheshiredogservices.co.uk/wp-content/uploads/2018/02/dog-training_2.jpg" alt="Cheshire Dog Services in Altrincham" srcset="https://www.cheshiredogservices.co.uk/wp-content/uploads/2018/02/dog-training_2.jpg 600w, https://www.cheshiredogservices.co.uk/wp-content/uploads/2018/02/dog-training_2-300x200.jpg 300w" sizes="(max-width: 600px) 100vw, 600px" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p style="color: rgb(99, 78, 38); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(99, 78, 38);">This is all down to how you handle your dog. How you are able to read the smallest changes in their body language and posture and make the confident and correct adjustments according to what is required. As a dog trainer with many years worth of experience, my aim is to pass on my skills and as much knowledge as is possible to all of my valued clients.</p><p style="color: rgb(99, 78, 38); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(99, 78, 38);">When you and I work together, your dog will learn FASTER! You will enjoy a better-behaved dog in a shorter period of time whilst still being actively involved in the process of teaching your dog. As your dog learns the necessary concepts with me, you will experience the benefit of reducing your own frustration within your own training sessions at home. I help both you and your dog come together towards a common goal of a happy life together.</p></div><div style="color: rgb(99, 78, 38); box-sizing: border-box;" fr-original-style=" color: rgb(99, 78, 38);"><h3 style="color: rgb(203, 151, 0); box-sizing: border-box;" fr-original-style=" color: rgb(203, 151, 0);">Puppy 1-2-1&rsquo;s</h3><p style="color: rgb(99, 78, 38); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(99, 78, 38);">Pups are never too young to learn, their Mums teach them many things in the first 7/8 weeks before we take them into our lives. We need to continue to educate the pup so they know the boundaries we expect in order for them to fit into our human ways and for you to fully enjoy these wonderful creatures. Much can be done BEFORE they have had all their inoculations and are ready to walk outside.</p><p style="color: rgb(99, 78, 38); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(99, 78, 38);">The key to effective training is teaching your pup that whenever he does something wrong, you immediately redirect him to what you expect and then reward for getting it right. Most of all, puppy training needs to be upbeat, consistent and rewarding with regular sessions practiced and integrated into your daily routine.</p><p style="color: rgb(99, 78, 38); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(99, 78, 38);">What I&rsquo;ll cover with you at your home are:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Shaping behaviour</li><li fr-original-style="" style="box-sizing: border-box;">Crating</li><li fr-original-style="" style="box-sizing: border-box;">Basic obedience controls of Sit, down, stand, focus &amp; wait.</li><li fr-original-style="" style="box-sizing: border-box;">Recall set up, the most important command for all dogs without a doubt!</li><li fr-original-style="" style="box-sizing: border-box;">The best type of equipment use to help with training, whistles for recall, training lines, reward pouches etc.</li><li fr-original-style="" style="box-sizing: border-box;">Interactive play used to build bonds and value in you as the owner/handler through ball tugs, tugs and ropes.</li><li fr-original-style="" style="box-sizing: border-box;">How to teach the pup to &ldquo;leave it&rdquo;</li><li fr-original-style="" style="box-sizing: border-box;">Advice on leads, harnesses, treats, socialising, lead control</li><li fr-original-style="" style="box-sizing: border-box;">Answer any questions you may have resulting to your puppy</li></ul></div><div style="color: rgb(99, 78, 38); box-sizing: border-box;" fr-original-style=" color: rgb(99, 78, 38);"><h3 style="color: rgb(203, 151, 0); box-sizing: border-box;" fr-original-style=" color: rgb(203, 151, 0);">Adolescent and mature dogs 1-2-1&rsquo;s</h3><p style="color: rgb(99, 78, 38); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(99, 78, 38);">Adolescence in dogs is reached by month 7-8 &amp; the dog becomes fully mature by month 18.</p><p style="color: rgb(99, 78, 38); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(99, 78, 38);">We&rsquo;ll cover the following in our sessions or can focus on a specific need if required<span style="color: rgb(255, 255, 255); box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255);">at&rsquo;s r</span></p></div><ul id="isPasted" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Obedience</li><li fr-original-style="" style="box-sizing: border-box;">Heel-work so your dog walks nicely by your side and doesn&rsquo;t pull.</li><li fr-original-style="" style="box-sizing: border-box;">Wait / Stay commands for both obedience and safety</li><li fr-original-style="" style="box-sizing: border-box;">Interactive play and bond building to aid recall</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Recall development is essential for all dogs big and small.</li><li fr-original-style="" style="box-sizing: border-box;">&ldquo;Leave it&rdquo; command so the dog ignores what its told to leave</li><li fr-original-style="" style="box-sizing: border-box;">Focus will allow a higher level of obedience.</li></ul><h3 style="color: rgb(203, 151, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(203, 151, 0);">I believe positive reinforcement training is the best way to create a happy and confident dog who understands what is expected of them.</h3><p style="color: rgb(99, 78, 38); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(99, 78, 38);">I teach owners how to establish boundaries at home and employ problem behaviour prevention strategies from early puppyhood onwards. Training and behaviour problems are resolved without the punishment-based techniques that commonly result in fear, aggression, or deterioration of the bond between dog and owner.</p><p style="color: rgb(99, 78, 38); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(99, 78, 38);">Instead I utilise positive methods based on well-established learning theories and behavioural science that are humane, practical and effective. I teach marker-based training, either with a clicker or word, combined with rewards of all kinds (e.g., food, toys, play, and praise).</p><p style="color: rgb(99, 78, 38); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(99, 78, 38);">All my training sessions reflect a comprehensive understanding of the dog&rsquo;s natural behaviour, and take into respect learning abilities as well as the dog&rsquo;s mental and physical developmental stages. In my classes, I strive to create a relaxed and enjoyable learning experience as I believe that the human part of the equation needs as much support and understanding as the canine component.</p><p style="color: rgb(99, 78, 38); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(99, 78, 38);">Most people learn more quickly when not subjected to criticisms and negative feedback and therefore, a positive approach to the training of the people is an integral part of all our classes.</p><p style="color: rgb(99, 78, 38); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(99, 78, 38);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><h2 style="color: rgb(203, 151, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(203, 151, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Please contact us for prices</span></h2><p style="color: rgb(99, 78, 38); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(99, 78, 38);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">(they vary depending on what&rsquo;s required)</span></p>

Cheshire Dog Services Ltd

Dog Behaviour

DOG TRAINING

<div style="color: rgb(102, 102, 102); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(102, 102, 102);"><div style="color: rgb(111, 112, 114) !important; box-sizing: border-box;" fr-original-style=" color: rgb(111, 112, 114) !important;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How do I become a driving instructor in Northamptonshire? Are you looking for a career change? Maybe you&rsquo;ve just been made redundant or your current career is not suiting you. You needn&rsquo;t feel trapped in your current job it could be cheaper than you think to retrain whilst still earning in your current employment. or even earn while you learn! Become a Driving Instructor with us covering Northampton, Wellingborough, Kettering and more</p></div></div><div style="color: rgb(102, 102, 102); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);"><h2 style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><b fr-original-style="" style="box-sizing: border-box;">Train to Become A Driving Instructor</b></h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Train to become a Driving Instructor with Driving Skills Academy and&nbsp;<b fr-original-style="" style="box-sizing: border-box;">earn up to &pound;40,000 +&nbsp;</b>per annum after meeting all your business and car expenses.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you want to&nbsp;<b fr-original-style="" style="box-sizing: border-box;">be your own boss</b>&nbsp;and are looking for a&nbsp;<b fr-original-style="" style="box-sizing: border-box;">well-paid job</b>&nbsp;that you can&nbsp;<b fr-original-style="" style="box-sizing: border-box;">fit in and around your lifestyle</b>&nbsp;then becoming a driving instructor could be the ideal full time or part time career.&nbsp;</p><br fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">That&rsquo;s not the only reason you might choose to become a driving instructor though and from experience we can tell you that this is not just a job. You will be&nbsp;<b fr-original-style="" style="box-sizing: border-box;">enriching peoples&rsquo; lives</b>, enabling them to pursue their dreams and reach new horizons all whilst ensuring you are teaching them the skills to become safe drivers. The&nbsp;<b fr-original-style="" style="box-sizing: border-box;">ultimate job satisfaction&nbsp;</b>comes from seeing the reaction from the learner that has just passed their driving test or seeing them out driving at a later date with a big grin on their face.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you are passionate about driving and want to make a difference by helping people learn the driving skills for life then this could be the perfect job for you.</p><h2 style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><b fr-original-style="" style="box-sizing: border-box;">What qualities do you need to be a driving instructor?</b></h2><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Good people skills</li><li fr-original-style="" style="box-sizing: border-box;">Great communicator</li><li fr-original-style="" style="box-sizing: border-box;">Enjoy helping other people to achieve their goals and aspirations.</li><li fr-original-style="" style="box-sizing: border-box;">Patience</li><li fr-original-style="" style="box-sizing: border-box;">Take pride in your own safe driving skills</li></ul><br fr-original-style="" style="box-sizing: border-box;"><div data-ux="ContentBasic" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">How do I choose a Driving Instructor Trainer / Training Company?&nbsp;</b></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We might be biased but we believe you should choose a Local, Friendly, Understanding and Modern Driving Instructor Training company.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There are a large amount of choices when looking for someone to train to become a driving instructor and you need to think carefully about what you want, need and are committing yourself to.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">We like to think we are a little different to some of the large national franchises because we can offer a far more personal tailored approach to your needs.</li><li fr-original-style="" style="box-sizing: border-box;">Being local means we know and have worked in the areas you will be taking your learners to test in. Local knowledge of areas in which to train is invaluable.</li><li fr-original-style="" style="box-sizing: border-box;">We offer a friendly, personal service and are passionate about offering excellent customer service to all our trainees, instructors and learners.</li><li fr-original-style="" style="box-sizing: border-box;">We will offer you great value, high quality training with very flexible payment options.</li><li fr-original-style="" style="box-sizing: border-box;">You will have access to an ORDIT registered trainer throughout your training.</li><li fr-original-style="" style="box-sizing: border-box;">We WILL NOT offer you a training deal which sounds to be too good to be true that ties you into a long contract or fees for leaving early.&nbsp;</li></ul></div><br fr-original-style="" style="box-sizing: border-box;"><div data-ux="ContentBasic" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><b style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Steps to becoming a driving instructor</b></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Check you are able to become a driving instructor</strong></h3></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Before you begin training to become a driving instructor, you must first check you are eligible and register with the Driving and Vehicle Standards Agency (DVSA). To do this you must be over 21 years old and have held a driving licence for over three years, without holding any motoring convictions. You must also get a new Disclosure and Barring Service (DBS) check to start your application, even if you already have one.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Part 1 &ndash; driving theory</strong></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You can study this part at home using the online theory test resources we provide you with as part of your training. Once you&rsquo;re ready you can arrange your Theory test at your local test centre. We&rsquo;re here to give you a helping hand if there is anything you are unsure of too. The test itself will be testing your knowledge of road procedures, &nbsp;traffic signs and signals, driving test and laws, and instructional techniques.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Part 2 &ndash; driving ability</strong></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Your personal driving skills will need to be at a high level to pass the DVSA test. Our instructor trainers will be able to assess your current driving skills and provide help to get to the high level of competence required.&nbsp;</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Part 3 &ndash; instructional ability test</strong></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A DVSA examiner will watch you for 40mins on-the-job, training actual learner drivers (or indeed experienced drivers) to determine if you are good enough to pass this third and final part of the qualification process. It is therefore essential that you gain as much practical on-the-job experience as possible of doing the job for real and you can do this under the supervision of one of our expert instructor trainers before you take this test.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Trainee Licence &ndash; EARN WHILE YOU LEARN&nbsp;in preparation for Part 3</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">With Driving Skills Academy we could provide you with the option to be operating and earning money as a driving instructor on a Trainee Licence within a few months. Whilst you are earning money on a trainee licence you can gain the valuable on-the-job experience with your own learners that will really assist you in passing the Part 3 instructional ability test.</p></div><br fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">What does our &ldquo;Train to become a driving instructor course&rdquo; contain:</b></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The Driving Skills Academy course materials provide you with all the materials you need to study for Parts 1, 2 and 3, (Pictures are examples and subject to change)</li></ul><h4 data-ux="ContentHeading" data-aid="CONTENT_HEADLINE2_RENDERED" data-typography="HeadingDelta" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><br fr-original-style="" style="box-sizing: border-box;"></h4><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Online Theory test study resources</li></ul><h4 data-ux="ContentHeading" data-aid="CONTENT_HEADLINE2_RENDERED" data-typography="HeadingDelta" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><br fr-original-style="" style="box-sizing: border-box;"></h4><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">50 hours of in-car practical training. All Part 3 in-car training will be provided by a suitably qualified trainer (with access to an ORDIT Trainer). We would recommend not using more than 10 hours of this training for part 2.</li></ul><h4 data-ux="ContentHeading" data-aid="CONTENT_HEADLINE2_RENDERED" data-typography="HeadingDelta" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><br fr-original-style="" style="box-sizing: border-box;"></h4><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Option for potential Trainee Licence giving you the ability to start earning money during your training and gain valuable real world experience in preparation for your Part 3 Test</li></ul><h4 data-ux="ContentHeading" data-aid="CONTENT_HEADLINE2_RENDERED" data-typography="HeadingDelta" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><br fr-original-style="" style="box-sizing: border-box;"></h4><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Ongoing support from Driving Skills Academy</li></ul><h4 data-ux="ContentHeading" data-aid="CONTENT_HEADLINE2_RENDERED" data-typography="HeadingDelta" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><br fr-original-style="" style="box-sizing: border-box;"></h4><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">A Business Start Up Package Joining Incentive Offer &ndash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><a href="https://drivingskillsacademy.co.uk/driving-school-franchise-northamptonshire/" style="color: rgb(56, 182, 255); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(56, 182, 255);">&nbsp;Join our franchise and get over 20 benefits</a></strong></li></ul></div>

Driving Skills Academy

Train to become a Driving Instructor with Driving Skills Academy and earn up to £40,000 + per annum after meeting all your business and car expenses. 

If you want to be your own boss and are looking for a well-paid job that you can fit in and around your lifestyle then becoming a driving instructor could be the ideal full time or part time career. 

Train to Become A Driving Instructor

London

Manchester

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(48, 48, 48); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(48, 48, 48);">We are committed to directing you toward the most suitable educational course considering your personal circumstances, educational needs, and career aspirations.</span></p>

EU Network

Foundation Year, Bachelors degree, Masters, no IELTS needed, Student finance support 

We will help you to find the right course for you

Motherwell

The Power Within Training & Development Ltd

Business Growth Academy

<p><strong>Product Overview: Clinical Psychology Online Course</strong></p><p>Are you passionate about understanding human behavior, diagnosing psychological disorders, and helping individuals lead fulfilling lives? Embark on a transformative journey with our comprehensive Clinical Psychology Online Course. Developed by industry experts and seasoned practitioners, this course equips you with the knowledge, skills, and insights necessary to thrive in the field of clinical psychology.</p><p><strong>Module 1: Introduction to Clinical Psychology</strong> In Module 1, you will delve into the foundations of clinical psychology, exploring its history, theories, and key concepts. Gain an understanding of the role of clinical psychologists in various settings and learn about ethical considerations and professional standards in the field.</p><p><strong>Module 2: Assessment and Diagnosis</strong> Module 2 focuses on the critical aspects of assessment and diagnosis in clinical psychology. Discover a range of assessment tools and techniques used to evaluate mental health issues and develop proficiency in formulating accurate diagnoses based on empirical evidence and clinical observations.</p><p><strong>Module 3: Treatment Modalities</strong> Explore the diverse array of treatment modalities available in clinical psychology in Module 3. From traditional psychotherapy approaches to contemporary interventions such as cognitive-behavioral therapy (CBT) and mindfulness-based therapies, this module provides a comprehensive overview of effective treatment strategies for various psychological disorders.</p><p><strong>Module 4: Psychopathology and Personality Disorders</strong> Module 4 delves deep into the intricate nature of psychopathology and personality disorders. Gain insights into the etiology, symptomatology, and diagnostic criteria of common mental health disorders, including mood disorders, anxiety disorders, and personality disorders. Explore the latest research findings and evidence-based interventions for managing these complex conditions.</p><p><strong>Module 5: Child and Adolescent Psychology</strong> In Module 5, you will focus on the unique challenges and considerations involved in working with children and adolescents in a clinical setting. Explore developmental theories, behavioral assessment techniques, and therapeutic approaches tailored to address the specific needs of young clients. Learn how to effectively collaborate with families and other professionals to promote positive outcomes for children and adolescents struggling with mental health issues.</p><p><strong>Key Features:</strong></p><ul><li>Comprehensive curriculum covering essential topics in clinical psychology.</li><li>Engaging multimedia content, including video lectures, case studies, and interactive simulations.</li><li>Self-paced learning to accommodate diverse schedules and learning styles.</li><li>Access to experienced instructors and peer support through online forums and discussions.</li><li>Practical assignments and assessments to reinforce learning and assess proficiency.</li><li>Certificate of completion upon successfully finishing the course, enhancing your credentials in the field of clinical psychology.</li></ul><p>Whether you're a psychology student seeking to expand your knowledge or a practicing professional looking to sharpen your skills, our Clinical Psychology Online Course offers a dynamic learning experience that will empower you to make a meaningful difference in the lives of others. Join us on this transformative journey and unlock your potential as a compassionate and competent clinical psychologist.</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1_ Introduction to Clinical Psychology.</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to Clinical Psychology.</h5></div><div>
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Module 2_ Assessment and Diagnosis.</h4><div><div><ul><li><div>
<span></span><h5>
Assessment and Diagnosis.</h5></div><div>
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00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3_ Treatment Modalities.</h4><div><div><ul><li><div>
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Treatment Modalities.</h5></div><div>
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00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4_ Psychopathology and Personality Disorders.</h4><div><div><ul><li><div>
<span></span><h5>
Psychopathology and Personality Disorders.</h5></div><div>
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00:00													</span>
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Module 5_ Child and Adolescent Psychology.</h4><div><div><ul><li><div>
<span></span><h5>
Child and Adolescent Psychology.</h5></div><div>
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00:00													</span>
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Compete High

Clinical Psychology Online Course

<p style="color: rgb(13, 13, 13); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(13, 13, 13);"><a href="https://salesforcemasters.in/" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Salesforce courses </a>are structured learning programs designed to equip individuals with the knowledge and skills needed to leverage Salesforce effectively. Whether you&#39;re a sales professional aiming to boost your productivity, a marketer seeking to optimize campaign performance, or a business owner looking to enhance customer relationships, there&#39;s a Salesforce course tailored to your specific goals and requirements.</p><p style="color: rgb(13, 13, 13); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(13, 13, 13);">These courses cover a wide range of topics, including Salesforce basics, advanced administration, automation, app development, and more. They are typically delivered through a combination of online modules, instructor-led sessions, hands-on exercises, and real-world case studies, ensuring that learners not only grasp theoretical concepts but also gain practical experience that can be applied directly in their roles.</p><p style="color: rgb(13, 13, 13); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(13, 13, 13);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Benefits of </strong><a href="https://salesforcemasters.in/" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Salesforce Courses</strong></a></p><p style="color: rgb(13, 13, 13); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(13, 13, 13);">Investing in Salesforce courses offers a multitude of benefits for individuals and organizations alike:</p><ol style="color: rgb(13, 13, 13); box-sizing: border-box;" fr-original-style=" color: rgb(13, 13, 13);"><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Enhanced Productivity</strong>: By mastering Salesforce, professionals can streamline workflows, automate repetitive tasks, and optimize their day-to-day processes, resulting in increased productivity and efficiency.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Improved Customer Experiences</strong>: Salesforce enables businesses to deliver personalized experiences at every touchpoint, from initial lead capture to post-sale support. Courses on Salesforce CRM empower individuals to leverage customer data effectively, anticipate needs, and provide exceptional service, thereby fostering long-term customer loyalty.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Competitive Advantage</strong>: In today&#39;s competitive market, companies that leverage Salesforce effectively gain a significant edge over their counterparts. By investing in Salesforce training, organizations can ensure that their teams are equipped with the latest tools and techniques to stay ahead of the curve.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Career Advancement</strong>: Salesforce skills are in high demand across industries, with certifications such as Salesforce Administrator, Salesforce Developer, and Salesforce Architect being highly sought after by employers. Completing Salesforce courses not only enhances one&#39;s skill set but also opens up new career opportunities and prospects for advancement.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Flexibility and Accessibility</strong>: Salesforce courses are available in various formats, including online self-paced modules, live virtual classrooms, and in-person training sessions, making them accessible to learners regardless of their location or schedule. This flexibility allows individuals to learn at their own pace and tailor their learning experience to suit their needs.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Continuous Learning and Growth</strong>: The Salesforce platform is constantly evolving with new features, updates, and enhancements being rolled out regularly. By enrolling in Salesforce courses, professionals can stay updated with the latest trends and best practices, ensuring that their skills remain relevant and in-demand in the ever-changing landscape of technology.</p></li></ol><p style="color: rgb(13, 13, 13); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(13, 13, 13);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Choosing the Right Salesforce Course</strong></p><p style="color: rgb(13, 13, 13); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(13, 13, 13);">With a plethora of <a href="https://salesforcemasters.in/" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Salesforce courses</a> available in the market, choosing the right one can seem daunting. However, by considering the following factors, individuals can make informed decisions that align with their learning objectives:</p><ol style="color: rgb(13, 13, 13); box-sizing: border-box;" fr-original-style=" color: rgb(13, 13, 13);"><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Reputation and Accreditation</strong>: Look for courses offered by reputable training providers with a proven track record of delivering high-quality content and certified instructors. Accredited courses endorsed by Salesforce are particularly valuable as they adhere to industry standards and best practices.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Curriculum and Learning Objectives</strong>: Review the course curriculum to ensure that it covers topics relevant to your goals and skill level. Whether you&#39;re a beginner looking to master the basics or an experienced professional seeking advanced training, the course content should be comprehensive and aligned with your learning objectives.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Delivery Mode and Flexibility</strong>: Consider your preferred learning style and schedule when choosing a course delivery mode. Online courses offer flexibility and convenience, while instructor-led sessions provide opportunities for interactive learning and real-time feedback. Choose a format that suits your preferences and availability.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Hands-on Experience and Practical Exercises</strong>: Effective <a href="https://salesforcemasters.in/" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Salesforce training</a> goes beyond theoretical concepts, providing hands-on experience through practical exercises, case studies, and real-world simulations. Look for courses that offer opportunities for application-based learning, allowing you to reinforce your understanding and skills through practical application.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Support and Resources</strong>: Evaluate the level of support and resources provided by the training provider, including access to instructors, discussion forums, online communities, and supplementary materials. A supportive learning environment can enhance your overall learning experience and facilitate knowledge sharing and collaboration with peers.</p></li></ol>

Salesforce Masters

Salesforce Associate

Online Course Marketing

Salesforce Certified JavaScript Developer

Salesforce

Salesforce Certified Marketing Cloud Email Specialist

Best Salesforce Training in Hyderabad

General Admission

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Providing Customer service products and services for businesses and other organisations including face-to-face telephone, digital and written contact and communications</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Customer Service Practitioner</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Course Duration / 12 Months Level 2</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Apprenticeship Standard</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Overview</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer&rsquo;s own locality.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.</li><li fr-original-style="" style="box-sizing: border-box;">You may be the first point of contact and work in any sector or organisation type.</li><li fr-original-style="" style="box-sizing: border-box;">Your actions will influence the customer experience and their satisfaction with your organisation.</li><li fr-original-style="" style="box-sizing: border-box;">You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.</li><li fr-original-style="" style="box-sizing: border-box;">You provide service in line with the organisation&rsquo;s customer service standards and strategy and within appropriate regulatory requirements.</li><li fr-original-style="" style="box-sizing: border-box;">Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" fr-original-style="color: rgb(16, 24, 64);"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(16, 24, 64);">Customer Service Practitioner</span></span></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Content</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Knowledge</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand who your customers are and the difference between internal and external customers.</li><li fr-original-style="" style="box-sizing: border-box;">Know the purpose of the business and what "brand promise" means and culture.</li><li fr-original-style="" style="box-sizing: border-box;">Know your appropriate legislation and regulatory requirements that affect your business.</li><li fr-original-style="" style="box-sizing: border-box;">Know how to use systems, equipment and technology to meet the needs of your customers.</li><li fr-original-style="" style="box-sizing: border-box;">Understand your role and responsibility within your.</li><li fr-original-style="" style="box-sizing: border-box;">Understand how establishing the facts enable you to create a customer focused experience.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the products or services that are available from your organisation and keep up-to-date.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Skills</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.</li><li fr-original-style="" style="box-sizing: border-box;">Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or</li><li fr-original-style="" style="box-sizing: border-box;">Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.</li><li fr-original-style="" style="box-sizing: border-box;">Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.</li><li fr-original-style="" style="box-sizing: border-box;">Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate patience and calmness.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behaviours</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Adopts an approachable and friendly manner, interacting with customer in the styles of the business.</li><li fr-original-style="" style="box-sizing: border-box;">Takes an active interest in the range of products and services offered.</li><li fr-original-style="" style="box-sizing: border-box;">Works with integrity in an honest and trustworthy manor.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrates adaptability and flexibility in own performance</li><li fr-original-style="" style="box-sizing: border-box;">Shows an organised and committed approach, with a positive attitude.</li><li fr-original-style="" style="box-sizing: border-box;">Takes ownership and responsibility for own performance, is diligent and accurate.</li><li fr-original-style="" style="box-sizing: border-box;">Supports equality and diversity in the workplace.</li><li fr-original-style="" style="box-sizing: border-box;">Uses appropriate personal, protective equipment and operates machinery safety and effectively.</li></ul>

Rachel Hood

Providing Customer service products and services for businesses and other organisations including face-to-face telephone, digital and written contact and communications

Customer Service Practitioner Level 2

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: rgb(57, 54, 79); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(57, 54, 79);">Talent Management and Succession Planning,&rdquo; the podcast where we explore the critical aspects of attracting and retaining top finance talen</strong></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(57, 54, 79);"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(57, 54, 79);"><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Talent management is the lifeblood of any organisation, and finance departments are no exception. In a competitive business landscape, attracting and retaining top finance talent can make a significant difference. Highly skilled and motivated professionals drive innovation, improve financial performance, and contribute to strategic decision-making. By investing in talent management, CFOs ensure their organisations have the right people in the right roles, which is vital for sustainable growth and success.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Talent management also enables CFOs to build a culture of continuous learning and development. By nurturing the skills and capabilities of finance professionals, we create an environment that fosters innovation and adaptability. This is crucial in today&rsquo;s rapidly changing business landscape, where finance teams need to keep pace with evolving technologies, regulations, and industry trends. Talent management provides a foundation for building a resilient and agile finance function.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Succession planning is an integral part of talent management. How do CFOs approach succession planning, particularly in finance leadership roles?</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Succession planning is a proactive approach to ensure a smooth transition of leadership roles. CFOs need to identify high-potential individuals within their finance teams and provide them with opportunities for growth and development. This includes mentorship, training programs, and exposure to cross-functional experiences. By preparing a pipeline of future finance leaders, CFOs can mitigate the risks associated with unexpected departures or retirements, ensuring continuity and stability in finance leadership.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Additionally, succession planning should encompass diversity and inclusion. CFOs recognize the importance of building diverse finance teams that reflect the broader talent pool. By providing equal opportunities for underrepresented groups and promoting inclusivity, we foster a culture of belonging and tap into a wider range of perspectives and ideas. Diverse teams drive innovation and improve decision-making, contributing to the overall success of the organisation.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">How do CFOs create a talent development culture within their finance teams, and what initiatives can be implemented to foster continuous growth?</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">CFOs can create a talent development culture by prioritizing learning and development initiatives. This includes offering ongoing training programs, supporting professional certifications, and providing access to resources that enhance technical and soft skills. CFOs should encourage finance professionals to take ownership of their own development and provide opportunities for them to stretch their capabilities. This may involve cross-functional projects, exposure to different areas of the business, or participation in industry conferences and networking events.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Additionally, mentorship and coaching programs play a crucial role in talent development. CFOs can pair experienced finance leaders with up-and-coming talent, fostering knowledge transfer, and providing guidance and support. Encouraging regular feedback and performance discussions helps finance professionals understand their strengths and areas for improvement, enabling targeted development plans. By creating a culture that values continuous learning and growth, CFOs empower their finance teams to reach their full potential.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><a href="https://www.fdcapital.co.uk/podcast/talent-management-and-succession-planning/" target="_blank" rel="nofollow noopener noreferrer" style="color: rgb(54, 89, 227); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(54, 89, 227);">https://www.fdcapital.co.uk/podcast/talent-management-and-succession-planning/</a></p></div><section style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><div style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);"><h3 fr-original-style="" style="box-sizing: border-box;">Tags</h3></div><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/events/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">Online Events</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/ttd/online/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">Things To Do Online</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/classes/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">Online Classes</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/business--classes/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">Online Business Classes</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/%23leadership/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">#leadership</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/%23development/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">#development</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/%23successionplanning/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">#successionplanning</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/%23employees/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">#employees</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/%23talentmanagement/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">#talentmanagement</a></li></ul></section></div>

FD Capital

Talent Acquisition

Talent Management and Succession Planning

<p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_25));">This official BRCGS course enables participants with an in-depth understanding of the Standard in terms of the protocol, requirements and how to audit effectively. Participants will gain competency to assess compliance to the requirements of the Standard, including fundamental clauses, statements of intent, how to undertake a BRCGS audit, planning of the audit and reporting of the audit. Auditing fundamentals and techniques will be discussed including the auditor competency skills required of auditors auditing against Global Food Safety Initiative (GFSI) recognised certification programmes.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Active learning will be used throughout the course utilising case study-based activities to encourage critical thinking and help explain how auditors with audit against the Standard. &nbsp;Participants must have a working knowledge of quality management systems and auditing within the relevant manufacturing sector, and have completed a hazard analysis and critical control points (HACCP) course of at least two days&#39; duration.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">In preparation for the course, participants must read and review a copy of the Standard including the glossary, which is available as a free download from the <a href="https://www.brcgs.com/store/" target="_blank" rel="noreferrer noopener" style="color: inherit; -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;">BRCGS Store</a>, in addition to the pre-course materials provided.&nbsp;</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">At the end of the course you will be assessed with an exam. Successful completion of this course, including the exam, forms part of the training necessary to become a BRCGS auditor. The steps necessary to complete your training must be arranged with a BRCGS-approved certification body.</p><p style="color: rgb(77, 77, 79); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(77, 77, 79);"><span style="color: rgb(77, 77, 79); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 79);">This course is part of the</span><a href="http://demo-brcgs.wearesigma.com/training/brcgs-professional/about-the-programme/" style="color: rgb(234, 118, 0); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(234, 118, 0);">&nbsp;BRCGS Professional recognition programme</a><span style="color: rgb(77, 77, 79); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 79);">.</span></p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">At the end of the course participants will be able to:&nbsp;</p><ul style="color: rgb(var(--color_25)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));"><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Explain the steps to managing an audit programme</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Describe auditing fundamentals and techniques</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Assess compliance to the requirements of the Standard and explain how compliance can be demonstrated to maintain food safety, quality, legality, and authenticity</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Describe the scope of companies and products covered by the Standard</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Describe steps to conduct a BRCGS audit including the preparation, planning, and reporting of the audit</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Utilise and explain resource tools available for compliance and beneficial support from BRCGS</p></li></ul>

This official BRCGS course enables participants with an in-depth understanding of the Standard in terms of the protocol, requirements and how to audit effectively. Participants will gain competency to assess compliance to the requirements of the Standard, including fundamental clauses, statements of intent, how to undertake a BRCGS audit, planning of the audit and reporting of the audit. Auditing fundamentals and techniques will be discussed including the auditor competency skills required of auditors auditing against Global Food Safety Initiative (GFSI) recognised certification programmes.
Active learning will be used throughout the course utilising case study-based activities to encourage critical thinking and help explain how auditors with audit against the Standard. Participants must have a working knowledge of quality management systems and auditing within the relevant manufacturing sector, and have completed a hazard analysis and critical control points (HACCP) course of at least two days' duration.
In preparation for the course, participants must read and review a copy of the Standard including the glossary, which is available as a free download from the BRCGS Store, in addition to the pre-course materials provided. 
At the end of the course you will be assessed with an exam. Successful completion of this course, including the exam, forms part of the training necessary to become a BRCGS auditor. The steps necessary to complete your training must be arranged with a BRCGS-approved certification body.
This course is part of theBRCGS Professional recognition programme.
At the end of the course participants will be able to: 
Explain the steps to managing an audit programme
Describe auditing fundamentals and techniques
Assess compliance to the requirements of the Standard and explain how compliance can be demonstrated to maintain food safety, quality, legality, and authenticity
Describe the scope of companies and products covered by the Standard
Describe steps to conduct a BRCGS audit including the preparation, planning, and reporting of the audit
Utilise and explain resource tools available for compliance and beneficial support from BRCGS

Ask Sonia Limited

Food Safety

HACCP

Official BRCGS Food Safety Issue 9 Lead Auditor training course. 
Delivered online (Zoom) by a live BRCGS Approved Training Partner & Virtual Trainer.
Exam and Certificate fee included in the price.

BRCGS Food Safety Issue 9 - Lead Auditor (5 Days)

<p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_25));">This official BRCGS course enables participants to develop a full understanding of the general principles of the requirements of the Standard. It is designed to equip delegates with the knowledge of how to successfully implement the requirements of the Standard on site. Participants will discuss activities which develop a culture to maintain compliance and learn what to expect during the process of certification, including actions needed prior to, during and after the audit.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Active learning will be used throughout the course utilising case study-based activities to encourage critical thinking and help explain how sites will implement the Standard.&nbsp;</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">In preparation for the course, participants must read and review a copy of the Standard including the glossary, which is available as a free download from the <a href="https://www.brcgs.com/store/" target="_blank" rel="noreferrer noopener" style="color: inherit; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;">BRCGS Store</a>, in addition to the pre-course materials provided. It is advised participants must have working knowledge of HACCP.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">At the end of the course, participants will be assessed with an exam.&nbsp;</p><p style="color: rgb(77, 77, 79); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(77, 77, 79);"><span style="color: rgb(77, 77, 79); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 79);">This course is part of the</span><a href="http://demo-brcgs.wearesigma.com/training/brcgs-professional/about-the-programme/" style="color: rgb(234, 118, 0); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(234, 118, 0);">&nbsp;BRCGS Professional recognition programme</a><span style="color: rgb(77, 77, 79); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 79);">.</span></p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">At the end of the course participants will be able to:&nbsp;</p><ul style="color: rgb(var(--color_25)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));"><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Explain what is required to comply with the requirements of the Standard</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Describe the scope of companies and products covered by the Standard</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Describe what to expect from your BRCGS audit&nbsp;</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Prepare for an audit to the Standard</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Apply resource tools available for compliance and support from BRCGS</p><br fr-original-style="" style="box-sizing: border-box;"></li></ul>

This official BRCGS course enables participants to develop a full understanding of the general principles of the requirements of the Standard. It is designed to equip delegates with the knowledge of how to successfully implement the requirements of the Standard on site. Participants will discuss activities which develop a culture to maintain compliance and learn what to expect during the process of certification, including actions needed prior to, during and after the audit.
Active learning will be used throughout the course utilising case study-based activities to encourage critical thinking and help explain how sites will implement the Standard. 
In preparation for the course, participants must read and review a copy of the Standard including the glossary, which is available as a free download from the BRCGS Store, in addition to the pre-course materials provided. It is advised participants must have working knowledge of HACCP.
At the end of the course, participants will be assessed with an exam. 
This course is part of theBRCGS Professional recognition programme.
At the end of the course participants will be able to: 
Explain what is required to comply with the requirements of the Standard
Describe the scope of companies and products covered by the Standard
Describe what to expect from your BRCGS audit
Prepare for an audit to the Standard
Apply resource tools available for compliance and support from BRCGS

Official BRCGS Food Safety Issue 9 course. 
Delivered online (Zoom) by a live BRCGS Approved Training Partner.
Exam and Certificate fee included in the price.

BRCGS Food Safety Issue 9 - For Sites (2 Days)

<p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_25));">This official BRCGS course enables participants to develop a full understanding of the general principles of the requirements of the Standard and gain competency to assess compliance to the requirements of the Standard, including fundamental clauses, statements of intent, how to undertake a BRCGS audit, planning of the audit and reporting of the audit.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Active learning will be used throughout the course utilising case study-based activities to encourage critical thinking and help explain how auditors will audit against the Standard. &nbsp;Participants must have a working knowledge of quality management systems and auditing within the relevant manufacturing sector, and have completed a hazard analysis and critical control points (HACCP) course of at least two days&#39; duration.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">In preparation for the course, participants must read and review a copy of the Standard including the glossary, which is available as a free download from the BRCGS Store, in addition to the pre-course materials provided.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">At the end of the course, participants will be assessed with an exam. For candidates who are already qualified as a Lead Auditor on another scheme (eg IRCA, SQF, IFS, etc) successful completion of this course, including the exam, is recognised as part of the training necessary to become a BRCGS auditor. The steps necessary to complete your training must be arranged with a BRCGS-approved certification body.</p><p style="color: rgb(77, 77, 79); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(77, 77, 79);"><span style="color: rgb(77, 77, 79); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 79);">This course is part of the</span><a href="http://demo-brcgs.wearesigma.com/training/brcgs-professional/about-the-programme/" style="color: rgb(234, 118, 0); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(234, 118, 0);">&nbsp;BRCGS Professional recognition programme</a><span style="color: rgb(77, 77, 79); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 79);">.</span></p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">At the end of the course participants will be able to:&nbsp;</p><ul style="color: rgb(var(--color_25)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));"><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Assess compliance to the requirements of the Standard and explain how compliance can be demonstrated to maintain food safety, quality, legality, and authenticity</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Describe the scope of companies and products covered by the Standard</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Describe steps to conduct a BRCGS audit including the preparation, planning, and reporting of the audit</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Utilise and explain resource tools available for compliance and beneficial support from BRCGS</p></li></ul>

This official BRCGS course enables participants to develop a full understanding of the general principles of the requirements of the Standard and gain competency to assess compliance to the requirements of the Standard, including fundamental clauses, statements of intent, how to undertake a BRCGS audit, planning of the audit and reporting of the audit.
Active learning will be used throughout the course utilising case study-based activities to encourage critical thinking and help explain how auditors will audit against the Standard. Participants must have a working knowledge of quality management systems and auditing within the relevant manufacturing sector, and have completed a hazard analysis and critical control points (HACCP) course of at least two days' duration.
In preparation for the course, participants must read and review a copy of the Standard including the glossary, which is available as a free download from the BRCGS Store, in addition to the pre-course materials provided.
At the end of the course, participants will be assessed with an exam. For candidates who are already qualified as a Lead Auditor on another scheme (eg IRCA, SQF, IFS, etc) successful completion of this course, including the exam, is recognised as part of the training necessary to become a BRCGS auditor. The steps necessary to complete your training must be arranged with a BRCGS-approved certification body.
This course is part of theBRCGS Professional recognition programme.
At the end of the course participants will be able to: 
Assess compliance to the requirements of the Standard and explain how compliance can be demonstrated to maintain food safety, quality, legality, and authenticity
Describe the scope of companies and products covered by the Standard
Describe steps to conduct a BRCGS audit including the preparation, planning, and reporting of the audit
Utilise and explain resource tools available for compliance and beneficial support from BRCGS

Auditor

BRCGS Food Safety Issue 9 - For Auditors (3 Days)

<h1 id="isPasted" style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Online MHFA England Adult Mental Health First Aid Course.&nbsp;</h1><div fr-original-style="" style="box-sizing: border-box;"><a href="https://www.mindmapswellbeing.com/brochure-request/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Download brochure for course details here.</a><a href="https://www.mindmapswellbeing.com/_webedit/uploaded-files/All%20Files/Online%20Mental%20Health%20First%20Aid.pdf" rel="noopener noreferrer" target="_blank" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">&nbsp;</a>&nbsp;</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">This online version of the mental health first aid course will offer the same learning outcomes as the face to face training, and every person who completes the course will be certified as a Mental Health First Aider. &nbsp;The Online Mental Health First Aid course is a blended approach of individual learning and four instructor-led live sessions, hosted on a new Online Learning Hub. &nbsp;As a training course, Mental Health First Aid teaches people how to identify, understand and help someone who may be experiencing a mental health issue. The organisation&#39;s courses and resources also promote self-care as a vital way for people to help protect their mental health and prevent issues from getting worse. &nbsp;As with all our courses at Mindmaps Wellbeing, your course will be delivered by a Registered Mental Health Nurse, MHFA England Instructor and Open University Associate Lecturer and Practice Tutor experienced in remote teaching. Our live online learning will also include an assistant who is a MHFAider. &nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Our fee is &pound;300pp Groups of 5+ contact <a href="mailto:info@mindmapswellbeing.com" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">info@mindmapswellbeing.com</a>&nbsp;for reduced group fees.&nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Live instructor led sessions;&nbsp;</strong></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">10:00 &ndash; 12:30 &amp; 14:30 &ndash; 17:00 both days&nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Individual learning modules around these times. You will gain access to this on the Friday before your course start date.</div><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Why choosing Mindmaps Wellbeing is a good choice for your training.</u></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The MHFA England RRP is &pound;325pp, our rate is &pound;300pp and our fee includes:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Instructor led training sessions over two days</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Course Manual</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Workbook</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Handy Cue Card</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ MHFAider Certificate upon completion</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Plus, exclusively when you choose Mindmaps Wellbeing, it also includes:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Your instructors are <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Registered Mental Health Nurses and Healthcare Educators</strong> (They of course have their own lived experiences too, which they bring to the course, ensuring the content is brought to life).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Access to our online MHFAider peer support groups moderated by the instructor team.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Access to MINDWELL companion for resources, self-care, and ongoing guidance to support you in the role as a MHFAider.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Advanced Delegate Plan &ndash; This allows delegates to book onto our open courses on dates that suit, with the best value on course fees available.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">For a little extra:&nbsp;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Quarterly Facilitated MHFAider Forum &ndash; to provide ongoing expert support and guidance.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Organisational MINDWELL Companion tailored for your workplace / organisation.</p>

Online MHFA England Adult Mental Health First Aid Course. 
Download brochure for course details here.  This online version of the mental health first aid course will offer the same learning outcomes as the face to face training, and every person who completes the course will be certified as a Mental Health First Aider. The Online Mental Health First Aid course is a blended approach of individual learning and four instructor-led live sessions, hosted on a new Online Learning Hub. As a training course, Mental Health First Aid teaches people how to identify, understand and help someone who may be experiencing a mental health issue. The organisation's courses and resources also promote self-care as a vital way for people to help protect their mental health and prevent issues from getting worse. As with all our courses at Mindmaps Wellbeing, your course will be delivered by a Registered Mental Health Nurse, MHFA England Instructor and Open University Associate Lecturer and Practice Tutor experienced in remote teaching. Our live online learning will also include an assistant who is a MHFAider. Our fee is £300pp Groups of 5+ contact info@mindmapswellbeing.com for reduced group fees. Live instructor led sessions; 10:00 – 12:30 & 14:30 – 17:00 both days Individual learning modules around these times. You will gain access to this on the Friday before your course start date.
Why choosing Mindmaps Wellbeing is a good choice for your training.
The MHFA England RRP is £325pp, our rate is £300pp and our fee includes:
✅ Instructor led training sessions over two days
✅ Course Manual
✅ Workbook
✅ Handy Cue Card
✅ MHFAider Certificate upon completion
Plus, exclusively when you choose Mindmaps Wellbeing, it also includes:
✅ Your instructors are Registered Mental Health Nurses and Healthcare Educators (They of course have their own lived experiences too, which they bring to the course, ensuring the content is brought to life).
✅ Access to our online MHFAider peer support groups moderated by the instructor team.
✅ Access to MINDWELL companion for resources, self-care, and ongoing guidance to support you in the role as a MHFAider.
✅ Advanced Delegate Plan – This allows delegates to book onto our open courses on dates that suit, with the best value on course fees available.
 
For a little extra: 
✅ Quarterly Facilitated MHFAider Forum – to provide ongoing expert support and guidance. 
✅ Organisational MINDWELL Companion tailored for your workplace / organisation.

Mindmaps Wellbeing

Health & Wellbeing

Occupational Health & Wellbeing

Mental Health

Accredited Mental Health First Aid

Mental Health At Work

Mental Health Nurse

Online MHFA England mental health first aid course delivered by Registered Mental Health Nurses from Mindmaps Wellbeing. 

Why choosing Mindmaps Wellbeing is a good choice for your mental health training.
The MHFA England RRP is £325pp, our rate is £300pp and our fee includes:
✅ Instructor led training sessions over two days 
✅ Course Manual
✅ Workbook
✅ Handy Cue Card
✅ MHFAider Certificate upon completion
Plus, exclusively when you choose Mindmaps Wellbeing, it also includes:

✅ Your instructors are Registered Mental Health Nurses and Healthcare Educators (They of course have their own lived experiences too, which they bring to the course, ensuring the content is brought to life).

✅ Access to our online MHFAider peer support groups moderated by the instructor team.

✅ Access to MINDWELL companion for resources, self-care, and ongoing guidance to support you in the role as a MHFAider.

✅ Advanced Delegate Plan – This allows delegates to book onto our open courses on dates that suit, with the best value on course fees available.

For a little extra: 

✅ Quarterly Facilitated MHFAider Forum – to provide ongoing expert support and guidance. 

✅ Organisational MINDWELL Companion tailored for your workplace / organisation.


MHFA England Mental Health First Aid

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;">Who should attend?<br fr-original-style="" style="box-sizing: border-box;"></span></strong>DSLs, DDSLs, Senior Leaders, Governors, IT Leads &amp; Pastoral Leads.<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Overview</strong><br fr-original-style="" style="box-sizing: border-box;"></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In this masterclass we&#39;ll unravel the complexities of the online world, shedding light on the most pressing current and emerging risks and opportunities faced by children and young people, from the perspective of the DSL, as Online Safety Lead.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The masterclass is based on the most current and up-to-date research and not only covers all the key statutory updates you will need, but is also full of ideas, good practice recommendations and signposting to resources to give you the confidence that you have everything in place in your setting.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">During this masterclass we will update DSLs, DDSLs and all those who have an interest in the Leadership of Online Safety Provision in Schools and Colleges, with regard to the latest developments and emerging trends in online risk and online safety. The aim is to ensure you are fully up to date in this ever evolving and rapidly changing field, and are confident in taking the lead responsibility for online safety in your setting.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Objectives</strong><br fr-original-style="" style="box-sizing: border-box;"></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This Masterclass will enable you to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understand emerging risks and opportunities in the ever evolving online world, including insights into the dynamic nature of the digital realm and its increasing influence on children&#39;s daily lives.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Ensure you are fully up to date with developments and emerging risks in this rapidly changing field whilst meeting your statutory requirement for an annual update.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Be confident in taking the lead responsibility for online safety when safeguarding and protecting the children and young people in your care (including understanding the DfE&rsquo;s filtering and monitoring requirements).</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Recognise the impact on mental health and wellbeing, exploring the changing risks associated with prolonged online engagement on the wellbeing of children and young people.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn proactive strategies to respond to online developments, ensuring effective protection and support for children as they explore the exciting digital landscape.</li></ul><p style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><a href="https://www.brightcoreconsultancy.com/brightcore-testimonials" target="_blank" style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(61, 86, 224); border-width: 12px 18px; border-style: solid; border-color: rgb(61, 86, 224); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" rel="noopener noreferrer" fr-original-style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #3D56E0; border-top: 12px solid #3D56E0; border-bottom: 12px solid #3D56E0; border-right: 18px solid #3D56E0; border-left: 18px solid #3D56E0; display: inline-block;">View all testimonials </a></p>

Who should attend?
DSLs, DDSLs, Senior Leaders, Governors, IT Leads & Pastoral Leads.

Overview

In this masterclass we'll unravel the complexities of the online world, shedding light on the most pressing current and emerging risks and opportunities faced by children and young people, from the perspective of the DSL, as Online Safety Lead.
The masterclass is based on the most current and up-to-date research and not only covers all the key statutory updates you will need, but is also full of ideas, good practice recommendations and signposting to resources to give you the confidence that you have everything in place in your setting.
During this masterclass we will update DSLs, DDSLs and all those who have an interest in the Leadership of Online Safety Provision in Schools and Colleges, with regard to the latest developments and emerging trends in online risk and online safety. The aim is to ensure you are fully up to date in this ever evolving and rapidly changing field, and are confident in taking the lead responsibility for online safety in your setting.

Learning Objectives

This Masterclass will enable you to:
Understand emerging risks and opportunities in the ever evolving online world, including insights into the dynamic nature of the digital realm and its increasing influence on children's daily lives.
Ensure you are fully up to date with developments and emerging risks in this rapidly changing field whilst meeting your statutory requirement for an annual update.
Be confident in taking the lead responsibility for online safety when safeguarding and protecting the children and young people in your care (including understanding the DfE’s filtering and monitoring requirements).
Recognise the impact on mental health and wellbeing, exploring the changing risks associated with prolonged online engagement on the wellbeing of children and young people.
Learn proactive strategies to respond to online developments, ensuring effective protection and support for children as they explore the exciting digital landscape.
View all testimonials

Brightcore Consultancy

Child Safeguarding

Safeguarding

In this masterclass we'll unravel the complexities of the online world, shedding light on the most pressing current and emerging risks and opportunities faced by children and young people, from the perspective of the DSL, as Online Safety Lead.

Annual Online Safety Update for DSLs, including emerging risks and trends

For new users and the curious.
IMPORTANT: Once you are signed up, send us your requests on what you would like to see within the demonstration and learn on the course. We will then cater for your needs and answer them during the session.
This is designed to be an introduction into how to start a room by room survey using the Heat Engineer app, then sending this survey to the online dashboard. We will then go through the different steps to complete this heat loss report. Optional pages will also be worked through and shown. 
Examples of how to select the flow temperature and the heat source (heat pumps and boilers) will be presented once the heat loss result is completed. 
Scope of works
Estimated Start Time	Duration mins	Topic	Platform / Device
7:00:00 PM	5	Welcome introduction - Show an example Heat loss report from online - The end result	Website
7:05:00 PM	2	How to sign up and the different account types 5 mins	Website
7:07:00 PM	4	What the app is used for and sending to the online account – Show about page	Website & app
7:11:00 PM	2	Login into the app (Example used is an iPhone 14) – what is My Info and the History	App (mobile & tablets)
7:13:00 PM	3	Briefly show the estimator tool	App (mobile & tablets)
7:16:00 PM	2	How to start a new room by room survey	App (mobile & tablets)
7:18:00 PM	10	Open up example from History and enter two rooms - One standard and one vaulted. PowerPoint to help visualise	App (mobile & tablets)
7:28:00 PM	1	Send survey to main dashboard	App (mobile & tablets)
7:29:00 PM	3	Quick Intro to dashboard.	Website
7:32:00 PM	1	Show profile setup	Website
7:33:00 PM	7	Open sent survey go through step 1 to step 8	Website
7:40:00 PM	2	Selecting a heat source - Heat Pump in this example	Website
7:42:00 PM	15	Optional pages overview, emitters and performance, current radiators, new radiators, DHW, Bivalent system and fuel comparison page.	Website
7:57:00 PM	2	Print report off or send copy to a supplier	Website
7:59:00 PM	5	Adding Designers	
8:04:00 PM	1	Our future plans	Website
8:05:00 PM	15	Heat Manager - Digital file system for you and your customers	Website
8:20:00 PM	Any feedback and further questions please email to support@heat-engineer.com		
Questions - You will be able to ask further questions after the event.
Delivered by Rich Cartwright BEng DipEd MCIPHE
NEW RADIATORS
We use EN442 standard to enable you to customise the defined MWT (°c) and the results will highlight if the radiator will heat the room for a given internal design temperature. We like to promote the need to design low temperature systems!
Add multiple designers to your account
You can now add extra dashboard users to complete heat loss and heating design reports on your Heat Engineer Software account.
DHW (DOMESTIC HOT WATER)
This will calculate the projected energy demand and running costs for DHW and domestic cylinder sizing.
EMITTERS AND PERFORMANCE
This page is primarily used for heat pump designs. Once you specify the flow temperature for each room the SCOP (Seasonal Coefficient of Performance) values will be shown, and the system will show if radiators are over or undersized.
CURRENT RADIATORS
Use the app on site to enter the current radiators and our system will display the output values for different flow temperatures.
FUEL COMPARISON
Multiple fuels to compare against, you can adjust the price per unit and CO2 factor (kg/kWh). Present these running costs to your clients.
PHOTOS AND NOTES
Photos and notes which you or your surveyors have taken will be shown when you open the report from your dashboard. You may also upload and download photos from your PC / laptop too.
 

Heat Engineer

Heating Engineer

For new users and the curious.

Hello,

For new users and the curious.

IMPORTANT: Firstly, once you are signed up, send us your requests on what you would like to see within the demonstration and learn on the course. We will then cater for your needs and answer them during the session.

This is designed to be an introduction into how to start a room by room survey using the Heat Engineer app, then sending this survey to the online dashboard. We will then go through the different steps to complete this heat loss report. Optional pages will also be worked through and shown. 

Examples of how to select the flow temperature and the heat source (heat pumps and boilers) will be presented once the heat loss result is completed. 

How to use Heat Engineer Software V2 (Selectable dates)

General admission

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The professional working world has changed more rapidly than could have been envisaged at the time of the introduction of GDPR and the Data Protection Act 2018. With more people working from home post-Covid and the ever increasing risk of cyber-attacks, this short course is aimed at taking stock of current practice and risk, as well as considering ICO enforcement action and the implications of hybrid working. &nbsp;It is also a great recap on the rules as they stand and what you need to know to comply. &nbsp;The course will cover:</p><ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">UK GDPR - A timely reminder of the rules</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">ICO enforcement action and what we can learn</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Data Protection Impact Assessments - when and how to do them</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Hybrid working and UK GDPR</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Managing cyber attacks from a UK GDPR perspective</li></ul><h2 data-key="21" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="22" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="22:0" fr-original-style="" style="box-sizing: border-box;">Target Audience</span></span></h2><p data-key="23" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="24" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="24:0" fr-original-style="" style="box-sizing: border-box;">The online course is suitable for staff of all levels, from support staff to senior partners.</span></span></p><h2 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2><p data-key="28" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="29" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="29:0" fr-original-style="" style="box-sizing: border-box;">Course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.</span></span></p><p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="31" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="31:0" fr-original-style="" style="box-sizing: border-box;">Please note a recording of the course will&nbsp;</span><span data-offset-key="31:1" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">not&nbsp;</strong></span><span data-offset-key="31:2" fr-original-style="" style="box-sizing: border-box;">be made available.</span></span></p><h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="36" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="36:0" fr-original-style="" style="box-sizing: border-box;">Speaker</span></span></h2><h3 data-key="37" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><a href="http://dglegal.co.uk/the-team/matthew-howgate/" style="color: rgb(0, 140, 165); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(0, 140, 165);"><span style="color: rgb(0, 180, 205); box-sizing: border-box;" fr-original-style="color: rgb(0, 180, 205);">Matthew Howgate, Consultant, DG Legal</span></a></h3><p data-key="39" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Matt is a non-practising solicitor who has considerable experience in regulatory issues and advising on complex issues of compliance and ethics. He is also an expert in data protection, UK GDPR and on the civil legal aid scheme.</span></p><p data-key="39" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">Matthew is a lead trainer on and co-developed the LAPG Certificate in Practice Management (a training programme for legal managers and law firm owners) as well as regularly providing training on legal aid Supervision, costs maximisation, data protection and security and on general SRA compliance. &nbsp;</span></span></p>

The professional working world has changed more rapidly than could have been envisaged at the time of the introduction of GDPR and the Data Protection Act 2018. With more people working from home post-Covid and the ever increasing risk of cyber-attacks, this short course is aimed at taking stock of current practice and risk, as well as considering ICO enforcement action and the implications of hybrid working. It is also a great recap on the rules as they stand and what you need to know to comply. The course will cover:
UK GDPR - A timely reminder of the rules
ICO enforcement action and what we can learn
Data Protection Impact Assessments - when and how to do them
Hybrid working and UK GDPR
Managing cyber attacks from a UK GDPR perspective
Target Audience
The online course is suitable for staff of all levels, from support staff to senior partners.
Resources
Course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.
Please note a recording of the course will not be made available.
Speaker
Matthew Howgate, Consultant, DG Legal
Matt is a non-practising solicitor who has considerable experience in regulatory issues and advising on complex issues of compliance and ethics. He is also an expert in data protection, UK GDPR and on the civil legal aid scheme.
Matthew is a lead trainer on and co-developed the LAPG Certificate in Practice Management (a training programme for legal managers and law firm owners) as well as regularly providing training on legal aid Supervision, costs maximisation, data protection and security and on general SRA compliance. 

DG Legal

Data Protection

Cyber Security

GDPR

Data Protection & Cyber Security: Remaining Compliant Against Today's Risks

General Delegate

A discount is available for delegates attending from firms with a current retainer contract with DG Legal (please contact us by email to admin@dglegal.co.uk for confirmation of eligibility).   If you choose this option and are not eligible, you are still bound to pay the full rate and will be invoiced accordingly.

Retainer Delegate

Join Ann Wise, the Historic Church Buildings Support Officer, for a drop-in session to discuss planning for an emergency.

The Diocese of St Albans

Emergency planning - drop-in session

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>The primary audience for this course is Enterprise Desktop Support Technicians (EDSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.</p>Overview<p>Important Windows 11 features    How these features are used in an Active Directory    How to troubleshoot these features</p><p>This is a 5-day ILT course that is designed to provide you with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.</p></div><div id="course-pills-2"><h3>1: Introducing Windows 11</h3> <ul> <li> Overview of Windows 11</li>  <li> Recommendations for typical troubleshooting procedures</li>  <li>Troubleshooting installation and deployment</li>  <li> Introduction to management and troubleshooting tools</li> </ul>  <h3>2: Administering Windows 11 remotely</h3> <ul> <li> Using Windows Admin Center</li>  <li>Using Windows PowerShell</li>  <li> Implementing Remote Management</li> </ul>  <h3>3: Troubleshooting startup and performing system recovery</h3> <ul> <li> Recovering Windows 11</li>  <li> Configuring the Registry</li>  <li>Troubleshooting Windows 11 startup</li>  <li> Implementing and troubleshooting BitLocker</li>  <li> Troubleshooting OS service Issues</li> </ul>  <h3>4: Troubleshooting devices and device drivers</h3> <ul> <li> Overview of hardware troubleshooting</li>  <li>Troubleshooting device drivers</li> </ul>  <h3>5: Configuring and troubleshooting network connectivity</h3> <ul> <li> Configuring network connectivity</li>  <li> Troubleshooting network connectivity</li>  <li> Implementing and troubleshooting name resolution</li>  <li> Implementing and troubleshooting remote access</li> </ul>  <h3>6: Troubleshooting Group Policy</h3> <ul> <li>Overview of Group Policy</li>  <li> Resolve GPO application issues on client devices</li> </ul>  <h3>7: Configuring and Troubleshooting Security Settings</h3> <ul> <li> Implementing network security</li>  <li> Implementing Windows 11 security features</li>  <li> Configuring and troubleshooting user accounts</li> </ul>  <h3>8: Configuring and Troubleshooting User State</h3> <ul> <li> Implementing and troubleshooting user state</li>  <li> Implementing and troubleshooting Folder Redirection</li> </ul>  <h3>9: Configuring and Troubleshooting Resource Access</h3> <ul> <li> Configuring and troubleshooting file access.</li>  <li> Configuring and troubleshooting shared folders.</li>  <li> Implementing and troubleshooting Work Folders.</li>  <li>Managing and troubleshooting printers.</li>  <li>Recovering files.</li> </ul>  <h3>10: Troubleshooting apps</h3> <ul> <li> Troubleshooting desktop apps</li>  <li> Troubleshooting app compatibility</li>  <li> Managing UWP apps</li> </ul>  <h3>11: Monitoring and Maintaining Windows 11</h3> <ul> <li> Monitoring Windows 11</li>  <li>Optimizing Windows 11 performance</li>  <li> Managing Windows 11 updates</li> </ul></div>

Nexus Human

IT Technician

IT Support

Microsoft Certification

IT Certifications

Computer Maintenance

Microsoft AZ-303

55342 Supporting and Troubleshooting Windows 11

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is designed for anyone seeking CCNA certification. The course also provides foundational knowledge for all support technicians involved in the basic installation, operation, and verification of Cisco networks. The job roles best suited to the material in this course are:<br />Entry-level network engineer<br />Network administrator<br />Network support technician<br />Help desk technician</p>Overview<p>This course will help you:<br />Learn the knowledge and skills to install, configure, and operate a small- to medium-sized network<br />Gain a foundation in the essentials of networking, security, and automation<br />Earn 30 CE credits toward recertification</p><p>The Implementing and Administering Cisco Solutions (CCNA) v2.0 course gives you a broad range of fundamental knowledge for all IT careers. Through a combination of lecture, hands-on labs, and self-study, you will learn how to install, operate, configure, and verify basic IPv4 and IPv6 networks. The course covers configuring network components such as switches, routers, and wireless LAN controllers; managing network devices; and identifying basic security threats. The course also gives you a foundation in network programmability, automation, and software-defined networking. This course helps you prepare to take the 200-301 CiscoÂ© Certified Network Associate (CCNAÂ©) exam. By passing this one exam, you earn the CCNA certification. This course also earns you 30 Continuing Education (CE) credits towards recertification.</p></div><div id="course-pills-2"><h4>Course Outline </h4><ul><li>Exploring the Functions of Networking ? Lecture</li><li>Introducing the Host-to-Host Communications Model ? Lecture</li><li>Operating Cisco IOS Software ? Lecture</li><li>Introducing LANs ? Lecture</li><li>Exploring the TCP/IP Link Layer ? Lecture</li><li>Starting a Switch ? Lecture</li><li>Introducing the TCP/IP Internet Layer, IPv4 Addressing, and Subnets ? Lecture</li><li>Explaining the TCP/IP Transport Layer and Application Layer ? Lecture</li><li>Exploring the Functions of Routing ? Lecture</li><li>Configuring a Cisco Router ? Lecture</li><li>Exploring the Packet Delivery Process ? Lecture</li><li>Troubleshooting a Simple Network ? Lecture</li><li>Introducing Basic IPv6 ? Lecture</li><li>Configuring Static Routing ? Lecture</li><li>Implementing VLANs and Trunks ? Lecture</li><li>Routing Between VLANs ? Lecture</li><li>Introducing OSPF ? Lecture</li><li>Building Redundant Switched Topologies ? Self-study</li><li>Improving Redundant Switched Topologies with EtherChannel ? Lecture</li><li>Exploring Layer 3 Redundancy ? Self-study</li><li>Introducing WAN Technologies ? Self-study</li><li>Explaining Basics of ACL ? Lecture</li><li>Enabling Internet Connectivity ? Lecture</li><li>Introducing QoS ? Self-study</li><li>Explaining Wireless Fundamentals ? Self-study</li><li>Introducing Architectures and Virtualization ? Self-study</li><li>Explaining the Evolution of Intelligent Networks ? Lecture</li><li>Introducing System Monitoring ? Lecture</li><li>Managing Cisco Devices ? Lecture</li><li>Examining the Security Threat Landscape ? Self-study</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Cisco Implementing and Administering Cisco Solutions v2.0 (CCNA) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Cisco Implementing and Administering Cisco Solutions v2.0 (CCNA) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

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