Care certificate, Understand Your Role Your Personal Development Duty of Care Equality and Diversity Work in a Person-Centered Way Communication Privacy and Dignity Fluids and Nutrition Awareness of Mental Health Learning Disabilities Dementia
A key-worker role is to provide the best individual care for people they support and carry out effective assessment and support planning. Staff need to know how to motivate individuals to achieve their personal goals and understand how to advocate on their behalf. Staff also need to know how to improve communication between colleagues, individuals, other professionals, and contribute to service improvement.