293 Courses

Duration 2 Days 12 CPD hours This course is intended for Team leaders, managers, executives and other business professionals, as well as those who would benefit by being able to assert themselves more effectively in a professional environment will benefit from this course. Overview Develop the necessary skills to communicate with confidence Apply communication styles that maximize benefits Augment your listening and hearing skills to increase engagement Utilize that art of asking questions to elicit more from others Leverage your body language for full communication Make the best first impressions by looking, sounding and being confident In this course, students will discover the best techniques to be properly assertive, and what are the ideal approaches in differing situations. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. WHAT IS ASSERTIVENESS? * Differentiating Self-confidence from Assertiveness * Understanding the Four Styles of Communication * What Separates Assertiveness from Passiveness, Aggressiveness, and Passive-Aggressiveness 2. DIMENSIONS OF COMMUNICATION * Differentiating Listening from Hearing * Developing Emphatic Listening Skills * Utilizing Question Types - Open, Clarifying, and Closed * Converting Negative Thinking into Positive Thinking 3. BODY LANGUAGE SAYS IT ALL * Managing Your Appearance * Understanding Non-verbal Communication * Making the Right First Impression * Speaking with Confidence * Relaxing and Reducing Anxiety 4. DEALING WITH DIFFICULT SITUATIONS * Dealing with Difficult People * Building Rapport and Trust * Appreciating the Different Ways that People Send and Receive Information * Breaking Down Barriers and Building Consensus * Applying PEGASUS * Utilizing a Tactical Approach * Choosing the Proper Form of Communication

Level 4 & 7 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Level 4, 5 & 7 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

Duration 2 Days 12 CPD hours This course is intended for Professionals who manage teams and desire to understand what leads to conflict, help peacefully navigate team members through potentially antagonistic situations, encourage and empower others to disagree respectfully and productively, and effectively manage disputes between team members will benefit from this course. Overview Identify and manage sources of conflict Define an effective strategy to deal with conflict Implement a process to manage conflict situations Build civility in the workplace In this course, students will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. UNDERSTANDING CONFLICT * Identifying the Causes of Conflict * Harnessing the Benefits of Conflict * Resolving Conflict * Understanding the Key People in Conflict Resolution 2. CIVILITY IN THE WORKPLACE * Recognizing Uncivil Behavior * Reaping the Benefits of Civil Behavior * Working with Difficult People * Identifying and Avoiding Incivility * Creating, Implementing, and Enforcing a Civility Policy 3. CONFLICT RESOLUTION PROCESS * Making an Effective Atmosphere * Developing Mutual Understanding * Focusing on individual and Shared Needs * Getting to the Root Cause * Generating Options * Building a Solution 4. CONFLICT RESOLUTION STRATEGIES * Differentiating Resolution Strategy Versus Process * Recognizing the Advantages and Disadvantages to Collaborating, Competing, Compromising, and Avoiding ADDITIONAL COURSE DETAILS: Nexus Humans Constructive Conflict Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Constructive Conflict Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

***24 Hour Limited Time Flash Sale*** Leadership, Supervisor and Line Management Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Leadership, Supervisor and Line Management Discover the power of effective leadership with our exclusive bundle of 8 courses - Leadership, Supervisor, and Line Management. This comprehensive package is designed to equip you with the essential knowledge and skills needed to excel in leadership roles. With 3 QLS-endorsed courses and 5 relevant CPD QS-accredited courses, this bundle offers a well-rounded learning experience. Unleash your leadership potential with our QLS-endorsed courses. Gain in-depth insights into Leadership Training, Supervisor Training, and Line Management, and receive hardcopy certificates upon completion. These courses provide you with the foundational understanding of leadership principles and practices, enabling you to make a positive impact in your professional journey. Expand your expertise further with our 5 CPD QS-accredited courses. These courses are carefully curated to enhance your understanding of crucial topics relevant to leadership and management, equipping you with the knowledge to navigate complex workplace scenarios. Key Features of the Leadership, Supervisor and Line Management Bundle: * 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Leadership, Supervisor and Line Management bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. * QLS Course 01: Leadership Training * QLS Course 02: Supervisor Training * QLS Course 03: Line Management * 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. * Course 01: Motivational Leadership * Course 02: Workplace Diversity * Course 03: Equality, Diversity and Discrimination * Course 04: Conflict Resolution * Course 05: Dealing With Difficult People Training * In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. * Course 01: Professional CV Writing * Course 02: Job Search Skills * Course 03: Self Esteem & Confidence Building * Course 04: Professional Diploma in Stress Management * Course 05: Complete Communication Skills Master Class * Convenient Online Learning: Our Leadership, Supervisor and Line Management courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Unlock a world of opportunities with our Leadership, Supervisor, and Line Management bundle. Embark on a fulfilling career path, where you can contribute to organizational growth and inspire others to reach their full potential. Join us today and elevate your leadership capabilities to new heights. Learning Outcomes: * Develop a comprehensive understanding of leadership theories and principles * Acquire practical strategies for effective supervision and line management * Cultivate motivational leadership skills to inspire and lead teams * Enhance awareness and appreciation of workplace diversity and inclusion * Acquire conflict resolution techniques for fostering a harmonious work environment * Develop effective communication and interpersonal skills to deal with difficult individuals * Gain a holistic understanding of equality, diversity, and discrimination issues in the workplace Immerse yourself in the world of leadership, supervisor, and line management with our comprehensive bundle. With a unique combination of 3 QLS-endorsed courses and 5 relevant CPD QS-accredited courses, this package offers a transformative learning experience. Discover the principles, techniques, and strategies that will empower you to become a successful leader in any industry. From understanding leadership theories to navigating workplace diversity, conflict resolution, and dealing with difficult people, this bundle covers it all. Embark on a rewarding journey of personal and professional growth as you unlock your leadership potential. CPD 250 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? * Aspiring leaders looking to develop a strong foundation in leadership principles * Supervisors seeking to enhance their management and supervisory skills * Professionals aspiring to advance their careers in line management * Individuals who want to gain knowledge and insights into workplace diversity, conflict resolution, and dealing with difficult people CAREER PATH * Team Leader: £25,000 - £40,000 per year * Supervisor: £30,000 - £45,000 per year * Line Manager: £35,000 - £60,000 per year * Operations Manager: £40,000 - £70,000 per year * Director of Operations: £60,000 - £100,000 per year * Chief Executive Officer (CEO): £100,000+ per year CERTIFICATES DIGITAL CERTIFICATE Digital certificate - Included HARD COPY CERTIFICATE Hard copy certificate - Included

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Introducing the Negotiation Skills Bundle - Your Ultimate Guide to Mastering Negotiation. "Negotiation is not a game, it's a crucial skill for success in life." - Che Guevara. This bundle is designed to equip you with the necessary skills to become a master negotiator. You will learn how to negotiate effectively in various situations, increase your personal productivity, handle difficult people, build confidence, and make decisions under pressure. All courses are relevant and CPD-QS accredited. Plus, the first course is QLS-endorsed, and you'll receive a QLS hardcopy certificate for free! Don't miss out on this opportunity to become a master of negotiation. Enrol now and start your journey towards success! This Negotiation Skills: Become A Master Of Negotiation Bundle Package includes: * Course 01:(QLS Course) at QLS Level X 10 Premium Additional CPD QS Accredited Courses - * Course 01: Foundations of Leadership and Negotiation Skills Development * Course 02: Maximise Your Personal Productivity: Negotiation Skills Course * Course 03: Influencing and Negotiating * Course 04: Sales Negotiation Training Course * Course 05: Dealing Sales Objections & Negotiating Terms * Course 06: Customer Service Essential Skills Diploma * Course 07: Advanced Certificate in Psychology * Course 08: Dealing With Difficult People Training Course * Course 09: Confidence Building & Assertiveness * Course 10: Decision-Making in High-Stress Situations Why Prefer This Negotiation Skills: Become A Master Of Negotiation Bundle? * You will receive a completely free certificate from the Quality Licence Scheme * Option to purchase 10 additional certificates accredited by CPD * Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) * Free assessments and immediate success results * 24/7 Tutor Support After taking this Negotiation Skills: Become A Master Of Negotiation bundle courses, you will be able to learn: * Develop a deep understanding of negotiation skills * Build your leadership qualities and negotiation skills * Increase your personal productivity by mastering negotiation techniques * Influence and persuade people in various situations * Learn how to negotiate in sales situations * Deal with sales objections and negotiate better terms * Acquire essential customer service skills * Explore advanced concepts in psychology * Handle difficult people with ease * Build confidence and assertiveness * Make better decisions in high-stress situations ***Curriculum breakdown of Negotiation Skills Certificate*** * Module One: Understanding Negotiation * Module Two: Getting Prepared * Module Three: Laying the Groundwork * Module Four: Phase One - Exchanging Information * Module Five: Phase Two - Bargaining * Module Six: About Mutual Gain * Module Seven: Phase Three - Closing * Module Eight: Dealing with Difficult Issues * Module Nine: Negotiating Outside the Boardroom * Module Ten: Negotiating on Behalf of Someone Else How is the Negotiation Skills: Become A Master Of NegotiationBundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 160 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? Whether you're a seasoned professional or new to the game, this bundle is perfect for you if you want to master negotiation skills. It's also ideal for anyone who wants to improve their leadership qualities and handle difficult people. Specifically, this course is for: * Business professionals * Entrepreneurs * Sales executives * Customer service representatives * HR professionals CAREER PATH * Business Development Manager (£45,000 - £70,000) * Sales Manager (£30,000 - £80,000) * Human Resources Manager (£30,000 - £60,000) * Customer Service Manager (£25,000 - £40,000) * Negotiator (£25,000 - £50,000) * Psychologist (£25,000 - £60,000) * Business Consultant (£35,000 - £65,000) CERTIFICATES AWARD IN NEGOTIATION SKILLS AT QLS LEVEL 2 Hard copy certificate - Included After successfully completing thecourse, you can order an original hardcopy Certificate of Achievement endorsed by the Quality Licence Scheme. This certificate will be delivered to your home, free of charge. To obtain the additional Quality Licence Scheme Endorsed Certificate, you will need to pay the corresponding fee based on the level of the courses: * Level 1: £59 * Level 2: £79 * Level 3: £89 * Level 4: £99 * Level 5: £119 * Level 6: £129 * Level 7: £139 CPD QS ACCREDITED CERTIFICATE Digital certificate - £10 Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS and will cost you £10 for each course. Also, the certificates are recognised throughout the UK and internationally. CPD QS ACCREDITED CERTIFICATE Hard copy certificate - £29 International students are subject to a £10 delivery fee for their orders, based on their location.

This is a multidisciplinary interactive workshop providing staff with essential skills and techniques to deliver a professional service.

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Are you tired of constantly dealing with conflicts and difficult situations in your workplace? Do you want to acquire the skills to manage and resolve conflicts effectively? Look no further! Our "Conflict Management and Resolution" bundle is here to equip you with the knowledge and tools you need to thrive in your professional life. The bundle consists of 11 courses, each designed to cater to a specific aspect of conflict management and resolution. The first course is QLS-endorsed, and you will receive a QLS hardcopy certificate for free upon completion. This certificate is a testament to your commitment to your professional growth and will undoubtedly add value to your resume. The remaining ten courses are relevant and CPD-QS accredited, ensuring that you receive the most up-to-date and reliable information on the subject matter. You will learn how to manage and resolve conflicts with ease, deal with difficult people, and master communication skills. You will also gain insight into cross-cultural awareness, discrimination, and workplace stress management. With our "Conflict Management and Resolution" bundle, you will be able to transform your professional life and handle any situation that comes your way with confidence and grace. Invest in your future today and enrol in our bundle to embark on a journey of self-improvement and growth. This Conflict Management and Resolution Bundle Package includes: Course 01:Certificate in Conflict Management at QLS Level 3 10 Premium Additional CPD QS Accredited Courses - * Course 01: Anger Management and Conflict Resolution * Course 02: Change Management * Course 03: Level 2 Certificate in Workplace Management: Civility * Course 04: Workplace Stress Management Diploma * Course 05: Equality & Diversity - Discrimination * Course 06: Cross-Cultural Awareness Training * Course 07: Dealing With Difficult People Training Course * Course 08: Mental Health First Aid and Advocacy in the Workplace * Course 09: Conflict Resolution in Daily Life * Course 10: Communication Skills Masterclass Why Prefer This Conflict Management and Resolution Bundle? * You will receive a completely free certificate from the Quality Licence Scheme * Option to purchase 10 additional certificates accredited by CPD * Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) * Free assessments and immediate success results * 24/7 Tutor Support After taking this Conflict Management and Resolution bundle courses, you will be able to learn: * Develop conflict management and resolution skills * Acquire tools to manage anger and stress in the workplace * Enhance communication and cross-cultural awareness * Learn about discrimination and equality in the workplace * Develop skills to deal with difficult people and situations * Learn about mental health first aid and advocacy in the workplace ***Curriculum breakdown of Conflict Management Training*** * Introduction to Your Conflict Management Course * Understand the Keys to Conflict * How Misunderstandings Arise... and the Solution * Personality Types in Conflict * Escalation of Conflict * De-escalating Conflict * Closing Section How is the Conflict Management and Resolution Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 220 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? * Professionals looking to improve conflict resolution skills * Individuals interested in learning about communication and workplace stress management * Those seeking to enhance their cross-cultural awareness and deal with discrimination in the workplace CAREER PATH * Human Resources Manager - £35,000 to £70,000 per annum * Mediator - £25,000 to £60,000 per annum * Conflict Resolution Specialist - £30,000 to £60,000 per annum * Equality and Diversity Officer - £25,000 to £50,000 per annum * Communication Specialist - £20,000 to £50,000 per annum Please note that these are estimated salary ranges and may vary depending on experience, qualifications, and location. CERTIFICATES CERTIFICATE IN CONFLICT MANAGEMENT AT QLS LEVEL 3 Hard copy certificate - Included CPD QS ACCREDITED CERTIFICATE Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS ACCREDITED CERTIFICATE Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location.

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This course will teach you about the medical secretarial profession and the skills needed to do the job successfully. This coursewill teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Secretary & Receptionist will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this course, learner will be able to: * Understand the fundamentals of the National Health Service. * Understand the roles and responsibilities of a medical secretary. * Know how to organise schedules and manage appointment systems. * Gain a clear understanding of the Law, Ethics and Medicine. * Gain a thorough understanding of the effective filing system in medical offices. * Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. * Become skilled at controlling and ordering stocks and supplies. * Gain in-depth knowledge of Medical Terminology and Clinical Aspects. * Know the importance of health and safety in the healthcare sector. * Have a solid understanding of Complementary Medicine Why Choose Diploma in Medical Receptionist and Secretary from Us * Self-paced course, access available from anywhere. * Easy to understand, high-quality study materials. * This Course developed by industry experts. * MCQ quiz after each module to assess your learning. * Automated and instant assessment results. * 24/7 support via live chat, phone call or email. * Free PDF certificate as soon as completing this Course. **Courses are included in this Bundle Course 1. Course 01: Secretary : Medical Secretary & Receptionist 2. Course 02: Dealing With Difficult People 3. Course 03: Communication Skills Course 4. Course 04: Level 4 Time Management Course 5. Course 05: Level 5 Negotiation Skills Course 6. Course 06: Level 5 Report Writing Course 7. Course 07: Level 1 Certificate in Well-being 8. Course 08: Level 2 Customer Service 9. Course 09: Mental Health Support Worker 10. Course 10: Workplace Stress Management 11. Course 11: Level 2 Award in Job Search and Interview Skills ***Others Included of Medical Secretary & Receptionist Bundle Course * Free 11 PDF Certificate * Access to Content - Lifetime * Exam Fee - Totally Free * Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Medical Secretary & Receptionist: Module 1: The National Health Service * History * Structure of the NHS * The NHS Plan * Resource Allocation * Delivering Care * Mental Health Services * Public Health * The NHS, the Regions and Devolution Module 2: Patient (Customer) Care * The Medical Receptionist * Putting Patient First * Complaints Within the Health Service * The Complaints Procedure * Patient and Public Involvement * Patient's Rights * Access to Health Care * Total Quality in Medical Practice * Customer Care: Involving Patients and the Public Module 3: Communication * Report Writing * Electronic Mail & Mobile Phones: Text Messages * Telephone Skills * People Skills - Face to Face * Meeting * Performance Review & Counselling * The Practice Leaflet & Hospital Information Leaflets * Networking Module 4: Law, Ethics and Medicine * Medical Ethics and Etiquette * Doctor's Duties * Patient's Right * The Regulatory Bodies and Their Role * Legal Aspects * Certification * Health and Safety at Work Module 5: Health & Safety in a Clinical Environment * First Aid at Work * Hazardous Substances * The NHS National Patient Safety Agency (NPSA) * Hepatitis & AIDS * Fire Precautions * Clinical Risk Management * Coping With Aggression & Violence Module 6: Practical Reception Skills in General Practice * Record Keeping and General Administration * Information Technology Module 7: The Hospital Service * The Patient's Route Through the Hospital * Outpatient Appointments * Admissions from the Waiting List * Accident and Emergency Admissions * Home From Hospital Support * Day Cases and Ward Attendees * Hospital Team * Clinical Audit * Star Ratings * What is a Medical Record? * Cases Notes * Master Index * Filing Room or Records Library * Medical Records Procedure for Departments * Retention of Records * Destruction of Medical Records * The Role of the Secretary in the Hospital Module 8: Private Medicine * Private Clinic or Hospital * The Secretary In Private Practice Module 9: Forms, Fees and Finances in General Practises * Contracting * Finance * Practice Income * Scotland * Wales * Northern Ireland Module 10: Using Information Technology * Computers in General Practice * Electronic Medicine * Computers in Hospitals * Maintaining Security Module 11: Medical Terminology and Clinical Aspects * Pathology and X-ray Examinations * Prescribing and Drugs * Nurse Prescribing * New Developments in Pharmacy Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary * Audit * Health Economics and Cost-effective Medicine * Private Finance Initiative * Clinical Governance * National Institute for Clinical Excellence (NICE) * National Clinical Assessment Service (NCAS) * National Service Framework (NSF) * Patient Surveys Module 13: Complementary Medicine * Acupuncture * Alexander Technique * Aromatherapy * Chiropractic * Homoeopathy * Hydrotherapy * Hypnotherapy * Osteopathy * Reflexology ------------------- ***Communication Skills Course*** * Module 01: Introduction to Communication * Module 02: The Communication Skills * Module 03: Different Types of Communication * Module 04: Different Methods of Communication * Module 05: Styles of Communication * Module 06: Barriers to Communication * Module 07: Assessing Communication Competence: Relevant Criteria * Module 08: Seven Actions for Effective Communication * Module 09: Do's and Don'ts of Effective Communication ------------------- ***Level 4 Time Management Course*** * Module 1: Basics of Time Management * Module 2: Prioritise Your Time * Module 3: Organise Your Time * Module 4: Using Your Time Efficiently * Module 5: Time Management in the Workplace * Module 6: Time Management For Students * Module 7: Time Management Software * Module 8: Create a Value-Based Time Management Plan ------------------- ***Level 1 Certificate in Well-being*** * Module 01: Introduction to Stress and Stress Management * Module 02: Develop an Awareness of Mental Health * Module 03: Develop an Awareness of Substance Misuse * Module 04: Introductory Awareness of the Importance of Healthy Eating and Drinking for Adults * Module 05: Dementia Awareness ------------------- ***Dealing With Difficult People*** * Module 01: Difficult People and Their Difficult Behaviour * Module 02: Communicating With Difficult People * Module 03: Standing Up to Difficult People * Module 04: A Quick Guide to the Seven Classically Difficult Types * Module 05: Dealing with Bosses Who Drive You Barmy * Module 06: Colleagues to Throttle * Module 07: Dealing With Impossible People * Module 08: The Temper Tantrum Type ------------------- ***Level 5 Negotiation Skills Course*** * Module 01: An Overview of Negotiation * Module 02: How to Prepare For Negotiations * Module 03: The Process of Negotiation * Module 04: Ways of Developing Persuasion & Influencing Skills * Module 05: Ways of Developing Communication Skills * Module 06: How to Develop Active Listening Skills * Module 07: Comprehending Body Language * Module 08: Assertiveness and Self Confidence * Module 09: Managing Anger * Module 10: Managing Stress * Module 11: Negotiation Tactics to Closing a Better Deal * Module 12: Ways of Overcoming Sales Objections ------------------- ***Level 5 Report Writing Course*** * Module 01: Introduction to Report Writing * Module 02: The Basics of Business Report Writing * Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning * Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information * Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report * Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing * Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report * Module 08: Developing Research Skills * Module 09: Developing Creativity & Innovation * Module 10: Develop Critical Thinking Skills * Module 11: Interpersonal Skill Development ------------------- ***Level 2 Customer Service*** * Module 1: Introduction to Customer Service * Module 2: Understanding the Organisation * Module 3: Prepare to Deliver Excellent Customer Service * Module 4: Communication in the Customer Service Role * Module 5: Understand Customers ------------------- ***Mental Health Support Worker*** ------------------- ***Workplace Stress Management*** ------------------- ***Level 2 Award in Job Search and Interview Skills*** ------------------- Assessment Method After completing each module of the Medical Secretary & Receptionist, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. WHO IS THIS COURSE FOR? Medical Secretary & Receptionist is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. REQUIREMENTS Students who intend to enrol in this course must meet the following requirements: * Good command of the English language * Must be vivacious and self-driven * Basic computer knowledge * A minimum of 16 years of age is required CAREER PATH After completing this course, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - * Medical Receptionist * Medical Secretary * Healthcare Administrator * GP Receptionist * Patient Coordinator CERTIFICATES CERTIFICATE OF COMPLETION Digital certificate - Included

Conflict Resolution Training is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Conflict Resolution Training and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 2 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. WHY CHOOSE TEACHERS TRAINING Some of our features are: * This is a dedicated website for teaching * 24/7 tutor support * Interactive Content * Affordable price * Courses accredited by the UK's top awarding bodies * 100% online * Flexible deadline ENTRY REQUIREMENTS No formal entry requirements. You need to have: * Passion for learning * A good understanding of the English language * numeracy and IT * Desire for entrepreneurship * over the age of 16. ASSESSMENT The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. CERTIFICATION CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. * You can get your digital certificate (PDF) for £4.99 only * Hard copy certificates are also available, and you can get one for only £10.99 * You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Conflict Resolution Training Fundamentals of Dealing With Difficult People AND Ourselves 00:08:00 Powerful Insights and Strategies 00:16:00 Problem Solving! Specific Techniques For Handling Difficult People 00:13:00 Problem Solving (Part 2)! Specific Techniques For Handling Difficult People 00:13:00 Problem Solving (Part 3)! Specific Techniques For Handling Difficult People 00:14:00 Final TIPS and Recommendations! 00:10:00 BONUS LECTURE! Learn How To Make Difficult Emotions PASS you by! 00:10:00 Mock Exam Mock Exam - Conflict Resolution Training 00:20:00 Final Exam Final Exam - Conflict Resolution Training 00:20:00