Constructive Conflict Management

Duration

2 Days

12 CPD hours

This course is intended for

Professionals who manage teams and desire to understand what leads to conflict, help peacefully navigate team members through potentially antagonistic situations, encourage and empower others to disagree respectfully and productively, and effectively manage disputes between team members will benefit from this course.

Overview

Identify and manage sources of conflict Define an effective strategy to deal with conflict Implement a process to manage conflict situations Build civility in the workplace

In this course, students will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes.

Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.

1. Understanding conflict

• Identifying the Causes of Conflict
• Harnessing the Benefits of Conflict
• Resolving Conflict
• Understanding the Key People in Conflict Resolution

2. Civility in the Workplace

• Recognizing Uncivil Behavior
• Reaping the Benefits of Civil Behavior
• Working with Difficult People
• Identifying and Avoiding Incivility
• Creating, Implementing, and Enforcing a Civility Policy

3. Conflict Resolution Process

• Making an Effective Atmosphere
• Developing Mutual Understanding
• Focusing on individual and Shared Needs
• Getting to the Root Cause
• Generating Options
• Building a Solution

4. Conflict Resolution Strategies

• Differentiating Resolution Strategy Versus Process
• Recognizing the Advantages and Disadvantages to Collaborating, Competing, Compromising, and Avoiding

Additional course details:

Nexus Humans Constructive Conflict Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the Constructive Conflict Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.