Name: Customer Service Diploma Level 2 & 3
Price: 12 GBP
Availability: InStock

<p><strong>Award in Nutrition and Health at QLS Level 2</strong></p><p>Dedicated tutor support and 24/7 customer support are available to all students with this premium quality Nutrition and Health Level 2 course. Get the help you require and the answers to all your queries throughout the comprehensive syllabus of this course.</p><p>This premium online course titled Nutrition and Health Level 2 ensures your professional development . You'll have the privilege of learning in your own time, at your own pace and earning an accredited certification.</p><p>With this program, success becomes a lot easier that enables you to monetise your skills. This course is designed for both part-time and full-time students and can be completed at a pace that suits your learning style.</p><p>This course is developed by industry experts and is packed with several insightful modules to give you a proper understanding of Nutrition and Health Level 2 and allow you to accelerate your career.<br /><strong>Why People Love And Enrol This Course From One Education</strong></p><ul><li>Learning materials of our Nutrition and Health Level 2 course contains engaging voiceover and visual elements for your comfort</li><li>Freedom to study at your own pace</li><li>24/7 access to this course materials for 12 months</li><li>Full Tutor support on weekdays (Monday - Friday)</li></ul><p><strong>Key Features</strong></p><ul><li>CPD Accredited</li><li>Quality License Endorsed</li><li>Certificate Available Upon Course Completion</li></ul><p>This masterclass Nutrition and Health Level 2 online training course is designed by industry experts and will give you an in-depth understanding of this topic. This course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience.</p><p>If you want to work in this rapidly growing sector and stand out from the competition, then our Nutrition and Health Level 2 is the perfect place to kickstart your dream career.</p><p>On this course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing this course will help you land the job you want in a related field.</p><p>Enjoy a pleasant and professional 100% online learning experience and enrol in our Nutrition and Health Level 2 today and take control of your career!</p><p><strong>Course Curriculum:</strong></p><p>Here is a curriculum breakdown of this course:</p><p><strong>Module 01:</strong> Nutrition in general - European Health Foundation</p><p><strong>Module 02:</strong> Carbohydrates</p><p><strong>Module 03:</strong> Proteins</p><p><strong>Module 04:</strong> Fats</p><p><strong>Module 05:</strong> Processed and unprocessed food</p><p><strong>Module 06:</strong> Essential Sugars</p><p><strong>Module 07:</strong> Acids and alkaline</p><p><strong>Module 08:</strong> Nitrate</p><p><strong>Module 09:</strong> Gluten</p><p><strong>Module 10:</strong> Combinations</p><p><strong>Exam and Assessment</strong></p><ul><li>MCQ based test</li><li>60% Marks to pass</li><li>Instant Assessment and Feedback</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        120 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This training course is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information.</p><p>Study this course today and increase your professional skillset from the comfort of your home!</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal entry requirements for this course, with enrollment open to anyone!<strong> Anyone and everyone</strong> with a knack for learning can enrol on this course without any hesitation.</p><p>Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete this course at your own pace.</p><p>All students must have a passion for learning and literacy, as well as being over the age of 16.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Studying this course is designed to help you get the job of your dreams, or even that promotion you've always wanted! Learn the essential skills and knowledge you need to exceed in your professional life with the help &amp; guidance from our Nutrition and Health Level 2 course.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            £9
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            £69
        </p>
            <div> <p><strong>QLS Endorsed Certificate</strong><br />Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying -</p><ul><li>Within the UK: £69</li><li>International: £69 + £10 (postal charge) = £79</li></ul><p><strong>CPD Accredited Certification</strong></p><ul><li>Hardcopy Certificate (within the UK): £15</li><li>Hardcopy Certificate (international): £15 + £10 (postal charge) = £25</li></ul> </div>

                        </div>

One Education

Nutrition and Health Level 2 Course

General Admission

<p><strong>If you want to gain a solid understanding of Leisure Management and fast track your dream career, then take a step in the right direction with this industry-standard, comprehensive Leisure Management course designed by expert instructors.</strong></p><p>Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Get the help you require and the answers to all your queries throughout the comprehensive syllabus of this Leisure Management course.</p><p>This premium online course ensures your professional development with CPD accreditation. You'll have the privilege of learning in your own time, at your own pace and earning an CPD accredited certification.</p><p>With this Leisure Management programme, success becomes a lot easier that enables you to monetise your skills. This course is designed for both part-time and full-time students and can be completed at a pace that suits your learning style.</p><p>This course is developed by industry experts and is packed with several insightful modules to give you a proper understanding of Leisure Management and allow you to accelerate your career.</p><p><strong>Our Leisure Management course is endorsed by the Quality Licence Scheme, ensuring your newly acquired skills will enhance your professional development.</strong></p><p><strong>Meet the Accreditation </strong></p><p><strong>The CPD Certification Service (CPD UK</strong>) assures the <strong>Leisure Management </strong>course training and learning activities are relevant, reliable, and upto date.</p><p><strong>Why People Enrol in this Course From One Education:</strong></p><ul><li>Eligibility for an endorsed certificate upon successful completion of this course</li><li>Learning materials of this course contains engaging voiceover and visual elements for your comfort</li><li>Get 24/7 access to all course content for a full year</li><li>Complete this course at your own pace</li><li>Each of our students gets full tutor support on weekdays (Monday to Friday)</li><li>Efficient assessments and instant results upon completion of this course</li></ul><p>This masterclass online training course is designed by industry experts and will give you an in-depth understanding of this topic. The Leisure Management course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience.</p><p>If you want to work in this rapidly growing sector and stand out from the competition, then our Leisure Management course is the perfect place to kickstart your dream career.</p><p>On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field.</p><p>Enjoy a pleasant and professional 100% online learning experience and enrol in our course today and take control of your career!</p><p><strong>How is the Course assessed?</strong></p><p>To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. For each test, the pass mark will be set to 60%.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        120 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by The CPD Certification Service
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is ideal for</p><ul><li>Students</li><li>Recent graduates</li><li>Job Seekers</li><li>Anyone interested in this topic</li><li>People already working in the relevant fields and want to polish their knowledge and skill.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no specific prerequisites to enrol in this course. <strong>Anyone and everyone</strong> can take this course.</p><p>The course is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home!</p><p>All you need is a passion for learning, literacy, and being over the age of 16.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This course will help you procure a job in the relevant field and will allow you to advance your career. Many job roles will be available for you to explore after completing this course. This also increases your competency to be eligible for promotions at work.</p><p>Enrol now and take your career to the next step with One Education.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            £9
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            £89
        </p>
            <div> <p><strong>QLS Endorsed Certificate</strong></p><p>Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying -</p><ul><li>Within the UK: £89</li><li>International: £89+ £10 (postal charge) = £99</li></ul><p><strong>CPD Certification Service Accredited Certification</strong></p><ul><li>Hardcopy Certificate (within the UK): £15</li><li>Hardcopy Certificate (international): £15 + £10 (postal charge) = £25</li></ul> </div>

                        </div>

Level 4 Leisure Management - QLS Endorsed Course

<p><strong>Renewable Energy: Solar is the best way for you to gain deep insight and knowledge of this topic. You will learn from industry experts and obtain an acknowledged certificate after completing the course. Enrol now for a limited-time discounted price.</strong></p><p>Enrol now to discover everything you need to know about the Renewable Energy and the skills to improve your talents in this field and be confident in your knowledge bucket with One Education as your right hand!</p><p><strong>Learning Outcome of Renewable Energy<br /></strong></p><ul><li>Gain a solid grasp on primary control over a solar system in use</li><li>Learn about the equipment of Off-Grid solar systems, inverter selections, and determine power consumption demands</li><li>Learn and apply PVSyst Programme properly and protect the PV system</li><li>Become an expert on solar system design using an excel sheet</li><li>Get a hang on Single Line Diagram of PV System</li></ul><p><strong>Meet the Endorsement</strong></p><p>The Quality Licence Scheme has been designed specifically to recognise high-quality courses. This Renewable Energy course materials are recognised by Quality Licence Scheme (QLS). This ensures the deep research and quality resource allocation behind the development phase of the course. In addition, the QLS certificate enriches your CV and recognises your quality study on the relevant subject.</p><p><strong>Meet the Accreditation</strong></p><p>CPD Quality Standards (CPD QS) accreditation assure the Renewable Energy course training and learning activities are relevant, reliable, and upto date.</p><p><strong>Expert Support</strong></p><p>Dedicated tutor support and 24/7 customer support are available to all students with this premium quality <strong>Renewable Energy </strong>course.</p><p><strong>Key Benefits</strong></p><ul><li>Learning materials of the Design <strong>Renewable Energy </strong>course contain engaging voiceover and visual elements for your comfort.</li><li>Get 24/7 access to all content for a full year.</li><li>Each of our students gets full tutor support on weekdays (Monday to Friday)</li></ul><p><strong>Renewable Energy Topics</strong></p><ul><li>Unit 1- Basics</li><li>Unit 2- Batteries in PV SystemUnit 3- Components and Design of Off Grid Solar Energy System</li><li>Unit 4- Designing of ON Grid Solar Energy System</li><li>Unit 5- Design of PV System Using PVSyst Programme</li><li>Unit 6- Solar Water Pumping System</li><li>Unit 7- Protection of PV System</li><li>Unit 8- Design Using Excel Sheet</li><li>Unit 9- Single Line Diagram of PV System</li><li>Unit 10- MATLAB and ETAP PV Simulation</li></ul><p><strong>Course Assessment </strong></p><p>To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.</p><p>When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.</p><p><strong>Certificate of Achievement</strong></p><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>After successfully completing the Renewable Energy course, learners will be able to order an endorsed certificate as proof of their achievement. Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying</p><ul><li>Within the UK: £129</li><li>International: £129 + £10 (postal charge) = £139</li></ul><p><strong>Accredited Certification from One Education</strong></p><p>After successfully completing this Renewable Energy course, you will qualify for the CPD accredited certificate from One Education. Certification is available in both PDF &amp; hardcopy format, which can be received by paying -</p><ul><li>PDF Certificate: £9</li><li>Hardcopy Certificate (within the UK): £15</li><li>Hardcopy Certificate (international): £15 + £10 (postal charge) = £25</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Renewable Energy course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Renewable Energy course is open to all, with no formal entry requirements.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Upon successful completion of the Renewable Energy Course, learners will be equipped with many indispensable skills and have the opportunity to grab.</p><ul><li>Renewable Energy Consultant - £30,000 to £60,000</li><li>Wind Turbine Technician - £20,000 to £35,000</li><li>Solar Energy Engineer - £25,000 to £50,000</li><li>Biomass Engineer - £30,000 to £50,000</li><li>Sustainability Consultant - £25,000 to £50,000</li></ul>
                        </div>

Renewable Energy Diploma Course

<p><strong>If you want to gain a solid understanding of Document Control and Workflow Management and fast track your dream career, then take a step in the right direction with this industry-standard, comprehensive course designed by expert instructors.</strong></p><p>Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Get the help you require and the answers to all your queries throughout the comprehensive syllabus of this course.</p><p>This premium online course titled Document Control and Workflow Management ensures your professional development with CPD accreditation. You'll have the privilege of learning in your own time, at your own pace and earning an accredited certification.</p><p>With this program, success becomes a lot easier that enables you to monetise your skills. This course is designed for both part-time and full-time students and can be completed at a pace that suits your learning style.</p><p>This course is developed by industry experts and is packed with several insightful modules to give you a proper understanding of Document Control and Workflow Management and allow you to accelerate your career.</p><p><strong>Why People Love And Enrol This Course From One Education:<br /></strong></p><ul><li>Eligibility for an CPD -accredited certificate on successful completion</li><li>Learning materials of our course contains engaging voiceover and visual elements for your comfort</li><li>Freedom to study at your own pace</li><li>24/7 access to the course materials for 12 months</li><li>Full Tutor support on weekdays (Monday - Friday)</li></ul><p>This masterclass online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience.</p><p>If you want to work in this rapidly growing sector and stand out from the competition, then our Document Control and Workflow Management is the perfect place to kickstart your dream career.</p><p>On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field.</p><p>Enjoy a pleasant and professional 100% online learning experience and enrol today and take control of your career!</p><p><strong>Course Curriculum:</strong></p><p>Here is a curriculum breakdown of the course:</p><p><strong>Module 01:</strong> Introduction to the contents of course- preview</p><p><strong>Module 02:</strong> ISO Standard, compliance and Governance</p><p><strong>Module 03:</strong> Hard Copy Document Management</p><p><strong>Module 04:</strong> Soft Copy Document Management</p><p><strong>Module 05:</strong> Document Drawing WorkFlow</p><p><strong>Module 06:</strong> Document Distribution</p><p><strong>Module 07:</strong> Importance of Folder Structure Management</p><p><strong>Module 08:</strong> Document Numbering, Revision Schema, Metada</p><p><strong>Exam &amp; Retakes:</strong><br />It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.</p><p><strong>Certification</strong><br />Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Document Control and Workflow Management training course is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information.</p><p>Study the course today and increase your professional skillset from the comfort of your home!</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal entry requirements for the course, with enrollment open to anyone!<strong> Anyone and everyone</strong> with a knack for learning can enrol on this course without any hesitation.</p><p>Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the course at your own pace.</p><p>All students must have a passion for learning and literacy, as well as being over the age of 16.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This course is designed to help you get the job of your dreams, or even that promotion you've always wanted! Learn the essential skills and knowledge you need to exceed in your professional life with the help &amp; guidance from our course.</p>
                        </div>

Document Control and Workflow Management Course

<p>If you want to witness growth in your business, you need to have a business plan today!! Business plans are nothing but a roadmap for your business. You can travel to your desired distance without having one, but it will increase the time for achieving your destination.</p><p>Business plans might assist you in obtaining funding or attracting new business partners. Having one in place will give investors confidence that their money will be well spent. Your business plan will be the instrument you use to convince others that working with you (or investing in your business) is a good idea.</p><p>A business strategy might assist you in identifying potential difficulties in your project. You can also share the plan with others for feedback and recommendations. Identify experts and professionals who can provide you with essential assistance and discuss your strategy with them.</p><p><strong>What will you discover from this course?</strong></p><ul><li>Recognise the essential elements of a business plan</li><li>Utilise the self-evaluation data to get started with your business strategy.</li><li>Organise your business according to the type of business you are planning to start</li><li>Measure the dependency of the success of your business on your management skills</li><li>Make a Unique Selling Proposition (USP) for your company to make your business stand out from the competition</li></ul><p>This Business Plan: Financial Planning course has everything you need to craft a business plan. Get enrolled and get hold of a career today!!</p><p><strong>Key Benefits</strong></p><ul><li>Learning materials of the Design course contain engaging voiceover and visual elements for your comfort.</li><li>Get 24/7 access to all content for a full year.</li><li>Each of our students gets full tutor support on weekdays (Monday to Friday)</li></ul><p><strong>Course Curriculum:</strong></p><p><strong>Business Plan</strong></p><ul><li>Module 1: An Introduction to Business Planning</li><li>Module 2: Self-Assessment</li><li>Module 3: Setting Your Goals</li><li>Module 4: Roles and Responsibilities</li><li>Module 5: Outlining a Sketch</li><li>Module 6: Organising a Business Plan</li><li>Module 7: Structuring a Business Plan</li><li>Module 8: Marketing Plan</li><li>Module 9: Getting to Know Your Customers</li><li>Module 10: Financing Your Business</li><li>Module 11: Setting the Right Price</li><li>Module 12: Building a Company Value</li></ul><p><strong>Meet the Accreditation</strong></p><p><strong>The CPD Certification Service (CPD UK</strong>) assures the <strong>Business Plan: Financial Planning </strong>course training and learning activities are relevant, reliable, and upto date.</p><p><strong>Expert Support</strong></p><p>Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course.</p><p><strong>Course Assessment </strong></p><p>To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.</p><p>When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.</p><p><strong>Exam &amp; Retakes:</strong><br />It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.</p><p><strong>Certification</strong><br />Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by The CPD Certification Service
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The course is suitable for anyone</p><ul><li>Who is a small business owner looking to get investments</li><li>Who wants to start a business</li><li>Who has an interest in Business plans and financial plans</li><li>Who wants to start their career as a business planner</li><li>Who wants to design financial plans for businesses</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This course is open to all, with no formal entry requirements.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This course will lead to a variety of career opportunities; here are a few examples:</p><ul><li>Business Owner: £22,000 to £55,000</li><li>Business Project Manager: £28,000 to £75,000</li><li>Business Development Manager: £26,000 to £64,000</li><li>Financial Officer: £19,500 to £34,000</li><li>Sales Manager: £22,000 to £70,000</li></ul>
                        </div>

Business Plan: Financial Planning Course

<p>Trauma treatment is probably one of the most crucial and sensitive jobs, one has to deal with. However to make this challenging job a bit easy for you, we crafted this Trauma Treatment Specialist course. So, study this course and acquire the qualities of handling and dealing with clients and helping them cope with their traumatic experiences.</p><p>Life can be miserable and unpleasant circumstances can happen to us, whether we like it or not. This traumatic experience can effects relationships, work and family life. In this situation, counselling and talking with a professional can help a lot to cope with that situation. But since it is a crucial job, without having excellent expertise dealing with the patient could be difficult.</p><p>So, enrol in this course and study all the learning materials which will explain the role and responsibilities of the victims. Furthermore, by going through the modules, you can also learn how to deal with children, adults and vulnerable differently. We will show you the cause and effect of different circumstances so that you can understand how to help the victim overcome those situations. So, if you want to know about all these matters then join our Trauma Treatment Specialist and advance your career.</p><p><strong>Learning outcomes:</strong></p><p>After completing this Trauma Treatment Specialist course, learners will be able to:</p><ul><li>Learn the role and responsibility of a Trauma Treatment Specialist</li><li>Improve the skills that is required to become a Trauma Treatment Specialist</li><li>Know how to handle the traumatic experience of the victims</li><li>Deepen your idea of how to deal with children, adults and vulnerable children</li><li>Get to know the psychology of the people in order to deal with them</li></ul><p>So, without further ado, join our Trauma Treatment Specialist course and begin your journey with One Education.</p><p><strong>Meet the Endorsement</strong></p><p>The Quality Licence Scheme has been designed specifically to recognise high-quality courses. This Trauma Treatment Specialist course materials are recognised by Quality Licence Scheme (QLS). This ensures the deep research and quality resource allocation behind the development phase of the course. In addition, the QLS certificate enriches your CV and recognises your quality study on the relevant subject.</p><p><strong>Meet the Accreditation</strong></p><p>CPD Quality Standards (CPD QS) accreditation assure the Trauma Treatment Specialist course training and learning activities are relevant, reliable, and upto date.</p><p><strong>Expert Support</strong></p><p>Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course.</p><p><strong>Key Benefits</strong></p><ul><li>Learning materials of the Design course contain engaging voiceover and visual elements for your comfort.</li><li>Get 24/7 access to all content for a full year.</li><li>Each of our students gets full tutor support on weekdays (Monday to Friday)</li></ul><p><strong>Course Assessment </strong></p><p>To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.</p><p>When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.</p><p><strong>Certificate of Achievement</strong></p><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>After successfully completing the Trauma Treatment Specialist course, learners will be able to order an endorsed certificate as proof of their achievement. Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying</p><ul><li>Within the UK: £109</li><li>International: £109 + £10 (postal charge) = £119</li></ul><p><strong>CPD Accredited Certification from One Education</strong></p><p>After successfully completing this Trauma Treatment Specialist course, you will qualify for the CPD accredited certificate from One Education. Certification is available in both PDF &amp; hardcopy format, which can be received by paying -</p><ul><li>PDF Certificate: £9</li><li>Hardcopy Certificate (within the UK): £15</li><li>Hardcopy Certificate (international): £15 + £10 (postal charge) = £25</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        150 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Whether you are a beginner or an experienced one, you can join this Trauma Treatment Specialist to improve and advance your career.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Without having learning enthusiasm you don't need to fulfil any special requirements.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After the successful completion of this course, many job opportunities will be opened up to you. Some of them are given in the down below:</p><ul><li>Counsellor</li><li>Social worker</li><li>Mental health and well-being advisor</li><li>Trauma Treatment Specialist</li><li>Children Residential Support Worker</li></ul><p>These positions are getting paid a salary of £30,000 - £35,000 per annum in the UK</p>
                        </div>

Trauma Treatment Specialist Course

<p><strong>If you want to gain a solid understanding of essential IT Skills and fast track your dream career, then take a step in the right direction with this industry-standard, comprehensive Functional Skills - IT course designed by expert instructors.</strong></p><p>Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Get the help you require and the answers to all your queries throughout the comprehensive syllabus of this course.</p><p>This premium online course ensures your professional development with CPD accreditation. You'll have the privilege of learning in your own time, at your own pace and earning an accredited certification.</p><p>With this programme, success becomes a lot easier that enables you to monetise your skills. This course is designed for both part-time and full-time students and can be completed at a pace that suits your learning style.</p><p>This course is developed by industry experts and is packed with several insightful modules to give you a proper understanding of Functional Skills - IT and allow you to accelerate your career.</p><p><strong>Why People Love And Enrol The Course From One Education</strong></p><ul><li>Eligibility for an CPD-accredited certificate on successful completion of Course</li><li>Learning materials of our course contains engaging voiceover and visual elements for your comfort</li><li>Freedom to study at your own pace</li><li>24/7 access to the course materials for 12 months</li><li>Full Tutor support on weekdays (Monday - Friday)</li></ul><p>This masterclass Functional Skills - IT online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience.</p><p>If you want to work in this rapidly growing sector and stand out from the competition, then our course is the perfect place to kickstart your dream career.</p><p>On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field.</p><p>Enjoy a pleasant and professional 100% online learning experience and enrol in our course today and take control of your career!</p><p><strong>Course Curriculum:</strong></p><p>Here is a curriculum breakdown of the course:</p><ul><li>Section 1: Introduction</li><li>Section 2: Information Technology</li><li>Section 3: Components of IT</li><li>Section 4: Hardware</li><li>Section 5: Operating System</li><li>Section 6: Application/Software</li><li>Section 7: Networking</li><li>Section 8: Security</li><li>Section 9: Traffic Flow &amp; Enterprise Level IT Components</li><li>Section 10: Storage</li><li>Section 11: Database</li><li>Section 12: Virtualisation &amp; Cloud</li><li>Section 13: Management &amp; Other IT Jobs</li></ul><p><strong>Method of Assessment </strong></p><p>To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above in order to pass. After successfully passing the course exam, you will be able to apply for an CPD-accredited certificate.</p><p><strong>Exam &amp; Retakes:</strong></p><p>It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.</p><p><strong>Certification</strong></p><p>Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Functional Skills - IT training course is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information.</p><p>Study the course today and increase your professional skillset from the comfort of your home!</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal entry requirements for the course, with enrollment open to anyone!<strong> Anyone and everyone</strong> with a knack for learning can enrol on this course without any hesitation.</p><p>Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the course at your own pace.</p><p>All students must have a passion for learning and literacy, as well as being over the age of 16.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Studying the Functional Skills - IT course is designed to help you get the job of your dreams, or even that promotion you've always wanted! Learn the essential skills and knowledge you need to exceed in your professional life with the help &amp; guidance from our course.</p>
                        </div>

Functional Skills IT Course

<p>ISO 50001 assists businesses in lowering their energy use, carbon footprint, and energy prices.ISO 50001 increases operational efficiency and reduces costs in all industries, including manufacturing, commercial buildings, utilities, government facilities, military bases, and others. ISO 50001 was created to be used regardless of industry or size.</p><p>Our course is designed to help you confidently comprehend and execute an ISO 50001-based energy management system. With training, you can save more money while avoiding typical blunders.</p><p>Whether you are a business owner or an engineer, this course can help you to save energy along with impact reduction. Industrial energy audits have grown in popularity over the last several decades, as the need to reduce rising energy costs and move toward a more sustainable future has made energy audits increasingly crucial.</p><p>After studying the course lectures of this Energy Auditing: ISO 50001 course, you will have a comprehensive picture of how an energy management system should be structured, what its primary features should be, what documentation should exist, and how they should be applied.</p><p><strong>Learning Outcomes</strong></p><ul><li>Be able to define energy management and ISO 50001</li><li>Have adequate knowledge of energy inspection, energy analysis, audit certification, energy saving, etc.</li><li>Be able to define industrial energy management systems</li><li>Reduce the bills of factories and mill and take necessary measures in energy conservation</li><li>Be able to reduce power consumption in home and plant</li></ul><p><strong>Meet the Accreditation</strong></p><p>CPD Quality Standards (CPD QS) accreditation assure the Energy Auditing: ISO 50001 course training and learning activities are relevant, reliable, and upto date.</p><p><strong>Expert Support</strong></p><p>Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course.</p><p><strong>Key Benefits</strong></p><ul><li>Learning materials of the Design course contain engaging voiceover and visual elements for your comfort.</li><li>Get 24/7 access to all content for a full year.</li><li>Each of our students gets full tutor support on weekdays (Monday to Friday)</li></ul><p>The course contains 6 carefully designed modules to clear all your doubts and help you succeed in your career.</p><p><strong>Course Curriculum:</strong></p><p><strong>***Energy Auditing Training: ISO 50001***</strong></p><ul><li>Module 01: About Energy Audit</li><li>Module 02: Types of Energy audit and Energy Management system</li><li>Module 03: Phase 1 of Energy Audit- Preparation</li><li>Module 04: Phase 2 of Energy Audit- Execution</li><li>Module 05: Phase 3 of Energy Audit- Reporting</li><li>Module 06: ISO 50001 &amp; Energy Management Case Studies</li></ul><p><strong>Course Assessment </strong></p><p>To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.</p><p>When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.</p><p><strong>Exam &amp; Retakes:</strong></p><p>It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.</p><p><strong>Certification</strong></p><p>Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The course is open for anyone. You either can be an engineer, a business owner or someone interested in energy audit. Precisely, the course is suitable for</p><ul><li>Engineers</li><li>Energy Consultants</li><li>Practicing Engineers</li><li>Energy Auditors</li><li>Energy Managers</li><li>Energy and sustainability managers</li><li>ISO consultants</li><li>Management system professionals</li><li>Energy efficiency analysts</li><li>Engineering students</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Energy Auditing: ISO 50001 course is open to all, with no formal entry requirements.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The average annual salary of an Energy Auditor is £29,792.70. Completion of this Energy Auditing: ISO 50001 course will equip you with the knowledge and skills to explore trendy and in-demand jobs, such as:</p><ul><li>Energy and sustainability managers</li><li>Energy auditors</li><li>ISO consultants</li><li>Management system professionals</li><li>Energy efficiency analysts</li></ul>
                        </div>

Energy Auditing: ISO 50001 Course

<p>As a sports enthusiast, you know that injuries are inevitable. Whether you are a professional athlete, a coach, or someone who enjoys playing sports during your free time, it's essential to know how to administer first aid in case of an emergency. The Sports First Aid course is designed to equip you with the knowledge and skills to provide immediate care in case of injuries during sports activities.</p><p>Imagine you are on the pitch, and one of your teammates falls and sustains a head injury. Would you know what to do? With this course, you will learn how to handle various injuries, from minor cuts and bruises to life-threatening situations like cardiac arrest. You will gain an understanding of the critical steps to take in the event of an injury, and you'll be able to act confidently to provide appropriate first aid care.</p><p>Enrol in the Sports First Aid course today and learn the skills you need to keep yourself and others safe during sports activities.</p><p><strong>Learning Outcomes:</strong></p><p>By the end of this course, you will be able to:</p><ul><li>Perform an initial assessment of an injured person</li><li>Prioritise life-saving actions</li><li>Administer first aid for common injuries, major injuries, and environmental injuries</li><li>Identify medical emergencies and provide appropriate first aid</li><li>Recognise the importance of maintaining personal safety when administering first aid</li><li>Understand the legal and ethical considerations when administering first aid</li></ul><p><strong>Meet the Endorsement</strong></p><p>The Quality Licence Scheme has been designed specifically to recognise high-quality courses. This Sports First Aid course materials are recognised by Quality Licence Scheme (QLS). This ensures the deep research and quality resource allocation behind the development phase of the course. In addition, the QLS certificate enriches your CV and recognises your quality study on the relevant subject.</p><p><strong>Meet the Accreditation</strong></p><p><strong>The CPD Certification Service (CPD UK</strong>) assures the <strong>Sports First Aid </strong>training and learning activities are relevant, reliable, and upto date.</p><p><strong>Expert Support</strong></p><p>Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course.</p><p><strong>Key Benefits</strong></p><ul><li>Learning materials of the Design course contain engaging voiceover and visual elements for your comfort.</li><li>Get 24/7 access to all content for a full year.</li><li>Each of our students gets full tutor support on weekdays (Monday to Friday)</li></ul><p><strong>Course Assessment </strong></p><p>To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.</p><p>When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.</p><p><strong>Certificate of Achievement</strong></p><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>After successfully completing the Sports First Aid course, learners will be able to order an endorsed certificate as proof of their achievement. Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying -</p><ul><li><strong>Within the UK: £109</strong></li><li><strong>International: £109 + £10 (postal charge) = £119</strong></li></ul><p><strong>CPD Accredited Certification from One Education</strong></p><p>After successfully completing this <strong>Sports First Aid </strong>course, you will qualify for the CPD Certification Service (CPD UK) certified certificate from One Education.<br />Certification is available in both PDF &amp; hardcopy format, which can be received by paying -</p><ul><li>PDF Certificate: £9</li><li>Hardcopy Certificate (within the UK): £15</li><li>Hardcopy Certificate (international): £15 + £10 (postal charge) = £25</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        150 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by The CPD Certification Service
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Sports First Aid course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Sports First Aid course is open to all, with no formal entry requirements.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Upon successful completion of the Sports First Aid Course, learners will be equipped with many indispensable skills and have the opportunity to grab.</p><ul><li>Sports Coach - Average Salary £25,000</li><li>Fitness Instructor - Salary £20,000</li><li>Personal Trainer - Salary £26,000</li><li>Sports Therapist - Salary £26,000</li><li>Physiotherapist - Salary £32,000</li><li>Sports Medicine Physician - Salary £60,000</li></ul>
                        </div>

Emergency Sports First Aid Course

<p><u><strong>Level 2 Certificate in Customer Service (CPD)</strong></u></p><p><strong>*** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? ***</strong></p><p>That's why <strong>Customer Service</strong> Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing <strong>Customer Service Training course</strong> is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This <strong>CPD Accredited Customer Service Training course</strong> is all about improving Customer Service and interpersonal skills.</p><p>After completing our <strong>Customer Service</strong> Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time.</p><p><strong>Key Features:</strong></p><p><strong>This Level 2 Certificate in Customer Service (CPD) Course Includes:</strong></p><ul><li>This <strong>Customer Service</strong> Course is CPD Certified</li><li>Free Certificate from Reed</li><li>CIQ Approved Customer Service Course</li><li><strong>Level 2 </strong>Certificate</li><li>Developed by Specialist</li><li>Lifetime Access</li></ul><p><u><strong>Level 2 Certificate in Customer Service (CPD) Course Curriculum :<br /></strong></u></p><ul><li><strong>Module 01:</strong> Fundamentals of Customer Service</li><li><strong>Module 02:</strong> Qualities of Effective Customer Service</li><li><strong>Module 03:</strong> Relationship Management of Customers</li><li><strong>Module 04:</strong> Effective Communication with Customers</li><li><strong>Module 05:</strong> Managing and Resolving Customer Complaints</li><li><strong>Module 06:</strong> Telephone-based Problem Solving</li><li><strong>Module 07:</strong> Enhancing Customer Service Skills</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Identify key elements of effective customer service.</li><li>Apply principles for delivering exceptional customer service experiences.</li><li>Implement strategies for successful customer relationship management.</li><li>Demonstrate effective communication skills with customer service.</li><li>Navigate and resolve customer complaints with confidence.</li><li>Employ problem-solving techniques for phone-based customer interactions.</li></ul><p><strong>Certification</strong></p><p>After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><li>
                                        <h3>
                                            
                                                Customer Service Diploma (Level 2) | CPD Certified <span>39:03</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section1">
                                                <li>
                                                        
                                                    <span>1: Module 01: Fundamentals of Customer Service</span>

                                                        <span>Preview</span>
                                                    
                                                    <span>05:45</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>2: Module 02: Qualities of Effective Customer Service</span>

                                                    <span>03:36</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>3: Module 03: Relationship Management of Customers</span>

                                                    <span>04:23</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>4: Module 04: Effective Communication with Customers</span>

                                                    <span>05:59</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>5: Module 05: Managing and Resolving Customer Complaints</span>

                                                    <span>05:36</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>6: Module 06: Telephone-based Problem Solving</span>

                                                    <span>04:46</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>7: Module 07: Enhancing Customer Service Skills</span>

                                                    <span>06:58</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>8: CPD Certificate - Free</span>

                                                    <span>01:00</span>

                                                                                                                                                                
                                                                                                    </li>
                                                <li>
                                                    <span>9: Leave A Review</span>

                                                    <span>01:00</span>

                                                                                                                                                                
                                                                                                    </li>
                                        </ul>
                                    </li><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Level 2 Certificate in Customer Service (CPD) course is suitable for: </strong></p><ul><li>Aspiring customer service professionals seeking fundamental knowledge.</li><li>Individuals aiming to enhance their customer service skills.</li><li>Those interested in mastering effective communication with customers.</li><li>Professionals desiring to manage and resolve customer complaints.</li><li>Anyone pursuing proficiency in telephone-based problem-solving in customer service.</li></ul><p>NB: This is not a regulated course. To get a regulated course, you can choose:</p><ul><li>Level 1 Certificate in Customer Service (RQF)</li><li>Level 2 Certificate in Customer Service (RQF)</li><li>Level 2 Certificate in Principles of Customer Service</li><li>Level 2 Award in Customer Service (RQF)</li><li>Level 2 Diploma in Customer Service (RQF)</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This course is open to all.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Customer Service course opens a range of job offers in the UK, including: </strong></p><ul><li>Customer Service Advisor - £20K to 24K/year.</li><li>Front Desk Receptionist - £20K to 24K/year.</li><li>Customer Support Specialist - £20K to 24K/year.</li><li>Customer Service Representative - £18K to 24K/year.</li><li>Retail Sales Assistant - £16K to 22K/year.</li><li>Call Centre Operator - £17K to 25K/year.</li><li>Hotel Receptionist - £17K to 23K/year.</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Reed Courses Certificate of Completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Will be downloadable when all lectures have been completed.</p></div>

                        </div>

Online Training Academy

Customer Service Diploma Level 2 & 3

<p>Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount.</p><p>This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions.</p><p>The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy.</p><p><strong>Key Features:</strong></p><ul><li>CPD Certified Customer Support Course</li><li>Free Certificate from Reed</li><li>CIQ Approved Customer Support Course</li><li>Developed by Specialist</li><li>Lifetime Access</li></ul><p><strong>Course Curriculum</strong></p><ul><li><strong>Module 01:</strong> Introduction to Call Centre</li><li><strong>Module 02:</strong> Traits of a Call Centre Agent</li><li><strong>Module 03:</strong> Agent and Customer Relationship</li><li><strong>Module 04:</strong> Telephone Etiquettes</li><li><strong>Module 05:</strong> Communication Skills</li><li><strong>Module 06:</strong> Scripts and Negotiation Techniques</li><li><strong>Module 07:</strong> Managing Difficult Customers</li><li><strong>Module 08:</strong> Call Centre Metrics and Benchmarking</li><li><strong>Module 09:</strong> Call Centre Technology and Trends</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Develop strong customer rapport for enhanced service delivery and satisfaction.</li><li>Perfect telephone etiquette to create a positive and professional impression.</li><li>Acquire effective communication skills for seamless customer-agent interactions.</li><li>Hone negotiation techniques within scripted scenarios for optimal outcomes.</li><li>Navigate challenging customer situations with confidence and strategic proficiency.</li><li>Interpret call centre metrics to drive performance and achieve benchmarked success.</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><li>
                                        <h3>
                                            
                                                Customer Support Training <span>1:58:15</span>
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                                        </h3>
                                        <ul id="section1">
                                                <li>
                                                        
                                                    <span>1: Module 1: Introduction to Call Centre</span>

                                                        <span>Preview</span>
                                                    
                                                    <span>13:52</span>

                                                        
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                                                <li>
                                                    <span>2: Module 2: Traits of a Call Centre Agent</span>

                                                    <span>13:07</span>

                                                        
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                                                <li>
                                                    <span>3: Module 3: Agent and Customer Relationship</span>

                                                    <span>15:02</span>

                                                        
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                                                <li>
                                                    <span>4: Module 4: Telephone Etiquettes</span>

                                                    <span>10:06</span>

                                                        
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                                                <li>
                                                    <span>5: Module 5: Communication Skills</span>

                                                    <span>13:15</span>

                                                        
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                                                <li>
                                                    <span>6: Module 6: Scripts and Negotiation Techniques</span>

                                                    <span>12:40</span>

                                                        
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                                                <li>
                                                    <span>7: Module 7: Managing Difficult Customers</span>

                                                    <span>09:06</span>

                                                        
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                                                <li>
                                                    <span>8: Module 8: Call Centre Metrics and Benchmarking</span>

                                                    <span>16:18</span>

                                                        
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                                                <li>
                                                    <span>9: Module 9: Call Centre Technology and Trends</span>

                                                    <span>13:49</span>

                                                        
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                                                <li>
                                                    <span>10: CPD Certificate - Free</span>

                                                    <span>01:00</span>

                                                                                                                                                                
                                                                                                    </li>
                                        </ul>
                                    </li><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for:</p><ul><li>Aspiring customer service professionals seeking skills enhancement.</li><li>Call centre agents eager to refine their customer interaction capabilities.</li><li>Team leaders aiming to elevate their team's customer satisfaction scores.</li><li>Customer support managers focused on improving overall team performance.</li><li>Individuals in roles requiring mastery of call centre dynamics and metrics.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are:</p><ul><li>Customer Service Representative - £18K to 25K/year</li><li>Call Centre Team Leader - £22K to 30K/year</li><li>Customer Support Manager - £30K to 40K/year</li><li>Technical Support Specialist - £20K to 28K/yr</li><li>Customer Experience Analyst - £25K to 35K/yr</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Reed Courses Certificate of Completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Will be downloadable when all lectures have been completed.</p></div>

                        </div>

Customer Support Training

<p>If you've ever considered working as a Customer Support Specialist  but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Customer Support Specialist  course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.</p> <p>The Customer Support Specialist  course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Customer Support Specialist . Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Customer Support Specialist  course, you will get a widely respected accreditation and a deeper knowledge of the topic.</p> <p><strong>Key Benefits</strong></p> <ul> <li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive course</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p><strong>Curriculum</strong></p> <ul> <li>Module 01: Introduction to Retail Management</li><li>Module 02: Retail Strategy</li><li>Module 03: Retail Buying and Merchandising</li><li>Module 04: Retail Pricing</li><li>Module 05: Supply Chain Management in Retailing</li><li>Module 06: The Sales Process and Dealing with Customers at the Checkout</li><li>Module 07:Importance of Consumer Behaviour</li><li>Module 08: Taking Trends and Targeting Customers Effectively</li><li>Module 09: The Importance of Communicating with Customers</li><li>Module 10: Choosing a Retail Location</li><li>Module 11: Retail Psychology</li><li>Module 12: Negotiate the Right Deal with Suppliers</li><li>Module 13: Develop Store Security Procedures</li><li>Module 14: Management Skills for Leading Your Team</li><li>Module 15: Selling in Multiple Channels</li><li>Module 16: Retail Brand Management</li><li>Module 17: Health &amp; Safety for Retail Stores</li><li>Module 18: Consumer Rights Act</li></ul> <p><strong>Course Assessment</strong></p> <p>You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.</p> <p><strong>Certificate</strong></p> <p>Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>The Customer Support Specialist  training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Learn the essential skills and knowledge you need to excel in your professional life with the help &amp; guidance from our Customer Support Specialist  training.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Training Express

Customer Support Specialist Course

<p>If you've ever considered working as a Customer Support Engineer Apprentice but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Customer Support Engineer Apprentice course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.</p> <p>The Customer Support Engineer Apprentice course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Customer Support Engineer Apprentice. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Customer Support Engineer Apprentice course, you will get a widely respected accreditation and a deeper knowledge of the topic.</p> <p><strong>Key Benefits</strong></p> <ul> <li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive course</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p><strong>Curriculum</strong></p> <ul> <li>Module 01: Managing Interoffice Calls and Voicemail</li><li>Module 02: Aspects of Phone Etiquette</li><li>Module 03: Business Telephone Skills</li><li>Module 04: Building Rapport Over the Phone</li><li>Module 05: Inbound and Outbound Calls</li><li>Module 06: Active Listening and Managing Tough Callers</li><li>Module 07: Mail Services and Shipping</li><li>Module 08: Intra Organisation Dealings</li><li>Module 09: Problem Solving over the Phone</li><li>Module 10: Record Keeping and Filing Systems</li><li>Module 11: Business Writing Skills</li><li>Module 12: Organisational Skills</li><li>Module 13: Communication Skills</li><li>Module 14: Customer Relationship Management</li><li>Module 15: Effective Planning and Scheduling</li><li>Module 16: Invoicing/Petty Cash</li></ul> <p><strong>Course Assessment</strong></p> <p>You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.</p> <p><strong>Certificate</strong></p> <p>Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>The Customer Support Engineer Apprentice training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Learn the essential skills and knowledge you need to excel in your professional life with the help &amp; guidance from our Customer Support Engineer Apprentice training.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Customer Support Engineer Apprentice Course

<p>Turn your skills into a competitive advantage that is recognised globally and endorsed for quality by QLS, the UK's most reputable high-quality course auditor.</p><p>Get enroled in our QLS accredited <strong>Detective: Private Detective Training </strong>course to know how to establish a private investigation business in the UK obeying the law step by step. In this training you will get access to different contents on scientific techniques of investigation and detection practices to experience learning in an easy way.</p><p>This premium QLS endorsed Detective : Private Detective Training course comes with intensive study modules, dedicated tutor assistance, customer support, flexible learning opportunity and a globally recognised certification all-together. Thus, successful completion of our Detective : Private Detective Training course will give you limitless opportunities anywhere and everywhere, since the value of QLS endorsed courses are quite high, to say the least!!</p><p>What's more, the quality of our first-class course is uncompromising for both you and us. You will be taught the richest of materials from this exquisite Detective : Private Detective Training course, enabling you to open up a vast world of opportunities for you to grasp and gain success from. For the price point, this course is actually an absolute steal! It's an investment you absolutely do not want to miss out on!</p><p>So, why delay any longer? Benefit your career progression by joining us today and distinguish yourself as, unquestionably, the most skilled one in your workplace!</p><p><strong>Why Learn with us: </strong></p><p>We, as one of the leading eLearning service providers across the globe, strive to provide all our learners with the best eLearning experience possible that can make a real difference in their career progression.</p><p><strong>Our Service for the </strong><strong>Detective : Private Detective Training</strong><strong> Includes:</strong></p><ul><li>Intensive Study Notes</li><li>Tutor Support</li><li>Customer Support</li><li>Assignment Help</li><li>QLS Endorsed Certificate</li><li>24/7 Learning Portal Access</li><li>Widely Compatible Study Materials</li></ul><p><strong>Course Curriculum of </strong><strong>Detective : Private Detective Training</strong></p><ul><li><strong>Module 01:</strong> An Introduction to the Concept of Being a Private Detective</li><li><strong>Module 02</strong>: Private Investigation Process</li><li><strong>Module 03:</strong> Classification of Crime</li><li><strong>Module 04:</strong> Starting an Investigation</li><li><strong>Module 05:</strong> Crime Scene Investigation and Photography (Part 1)</li><li><strong>Module 06:</strong> Crime Scene Investigation and Photography (Part 2)</li><li><strong>Module 07:</strong> Evidence Collection</li><li><strong>Module 08:</strong> Locating Missing People</li><li><strong>Module 09:</strong> Interview and Interrogation Techniques</li><li><strong>Module 10:</strong> Methods of identification and Sources of information</li><li><strong>Module 11:</strong> Fingerprint Verification</li><li><strong>Module 12:</strong> Handwriting Examination</li><li><strong>Module 13:</strong> Linking and Surveillance of Suspect</li><li><strong>Module 14:</strong> Counter-Espionage &amp; Counter-Surveillance</li><li><strong>Module 15:</strong> Domestic Investigation and Types</li><li><strong>Module 16:</strong> Basic Operations of Firearms</li><li><strong>Module 17:</strong> Preparing Case Report</li><li><strong>Module 18:</strong> Code of Ethics</li><li><strong>Module 19:</strong> Operating a Private Investigation Business</li></ul><p><strong>Assessment &amp; Certification</strong></p><p>Learners must submit a comprehensive summerised assignment on all the units that will be assessed by our expert tutor if all the learning outcomes are met as per the standard set by QLS. After the quality check, learner will be provided with the Detective : Private Detective Training certificate.</p><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>An endorsed certificate will be issued to learners at the end of the course as recognition of course completion. Provided that learner completes all the assessment of a course can claim for certificate.</p><p><strong>Endorsement:</strong></p><p>QLS endorsed this certified course as a highly qualified, non-regulated provision and training programme. There will be a trainer to answer all your questions including your progression routes into further higher education.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Our course is open for everyone. This Detective : Private Detective Training is ideal for those who aspire to gain in-depth knowledge &amp; efficient skill to embark into the relevant sector as a promising potential.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal requirements needed for this Detective : Private Detective Training course. So learners do not require any prior qualifications to enrol in this course.</p>
                        </div>

Turn your skills into a competitive advantage that is recognised globally and endorsed for quality by QLS, the UK's most reputable high-quality course auditor.
Get enroled in our QLS accredited Detective: Private Detective Training course to know how to establish a private investigation business in the UK obeying the law step by step. In this training you will get access to different contents on scientific techniques of investigation and detection practices to experience learning in an easy way.
This premium QLS endorsed Detective : Private Detective Training course comes with intensive study modules, dedicated tutor assistance, customer support, flexible learning opportunity and a globally recognised certification all-together. Thus, successful completion of our Detective : Private Detective Training course will give you limitless opportunities anywhere and everywhere, since the value of QLS endorsed courses are quite high, to say the least!!
What's more, the quality of our first-class course is uncompromising for both you and us. You will be taught the richest of materials from this exquisite Detective : Private Detective Training course, enabling you to open up a vast world of opportunities for you to grasp and gain success from. For the price point, this course is actually an absolute steal! It's an investment you absolutely do not want to miss out on!
So, why delay any longer? Benefit your career progression by joining us today and distinguish yourself as, unquestionably, the most skilled one in your workplace!
Why Learn with us: 
We, as one of the leading eLearning service providers across the globe, strive to provide all our learners with the best eLearning experience possible that can make a real difference in their career progression.
Our Service for the Detective : Private Detective Training Includes:
Intensive Study Notes
Tutor Support
Customer Support
Assignment Help
QLS Endorsed Certificate
24/7 Learning Portal Access
Widely Compatible Study Materials
Course Curriculum of Detective : Private Detective Training
Module 01: An Introduction to the Concept of Being a Private Detective
Module 02: Private Investigation Process
Module 03: Classification of Crime
Module 04: Starting an Investigation
Module 05: Crime Scene Investigation and Photography (Part 1)
Module 06: Crime Scene Investigation and Photography (Part 2)
Module 07: Evidence Collection
Module 08: Locating Missing People
Module 09: Interview and Interrogation Techniques
Module 10: Methods of identification and Sources of information
Module 11: Fingerprint Verification
Module 12: Handwriting Examination
Module 13: Linking and Surveillance of Suspect
Module 14: Counter-Espionage & Counter-Surveillance
Module 15: Domestic Investigation and Types
Module 16: Basic Operations of Firearms
Module 17: Preparing Case Report
Module 18: Code of Ethics
Module 19: Operating a Private Investigation Business
Assessment & Certification
Learners must submit a comprehensive summerised assignment on all the units that will be assessed by our expert tutor if all the learning outcomes are met as per the standard set by QLS. After the quality check, learner will be provided with the Detective : Private Detective Training certificate.
Endorsed Certificate of Achievement from the Quality Licence Scheme
An endorsed certificate will be issued to learners at the end of the course as recognition of course completion. Provided that learner completes all the assessment of a course can claim for certificate.
Endorsement:
QLS endorsed this certified course as a highly qualified, non-regulated provision and training programme. There will be a trainer to answer all your questions including your progression routes into further higher education.
 CPD 
10 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Our course is open for everyone. This Detective : Private Detective Training is ideal for those who aspire to gain in-depth knowledge & efficient skill to embark into the relevant sector as a promising potential.
 Requirements 
There are no formal requirements needed for this Detective : Private Detective Training course. So learners do not require any prior qualifications to enrol in this course.

Kingston Open College

Private Investigator

Detective

Legal Practice Course (LPC)

Diploma in Education & Training (DET)

Professional Skills Course (PSC)

Trainers Course

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Level 5 Diploma in Detective : Private Detective Training - QLS Endorsed

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>The course is intended for individuals who want to achieve a level 3 apprenticeship in IT.</p>Overview<p>To complete their overall level three framework in the following: CCNA, MCSA, IT Fundamentals 7 Cyber Security.</p><p>In this course, students will handle customer queries, investigate customer needs, investigate and analyze customer satisfaction information and create reports based on  this. Create and conduct coaching sessions.</p></div><div id="course-pills-2">In this course, students will handle customer queries, investigate customer needs, investigate and analyze customer satisfaction information and create reports based on  this. Create and conduct coaching sessions.</div>

Nexus Human

IT Support

Cert Iv

IT Certifications

Certified Cyber Professional (CCP)

Continuous Professional Development (CPD)

O30 Customer Support

<div data-node="61658ba442cd6" style="color: rgb(117, 117, 117); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(117, 117, 117);"><div data-node="61658ba442cd7" fr-original-style="" style="box-sizing: border-box;"><div data-node="61658ba442cd8" fr-original-style="" style="box-sizing: border-box;"><div data-node="61658ba442cd9" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><div data-node="6165945ab79d7" style="color: rgb(117, 117, 117); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(117, 117, 117);"><div data-node="6165945ab79d8" fr-original-style="" style="box-sizing: border-box;"><div data-node="6165945ab79d9" fr-original-style="" style="box-sizing: border-box;"><div data-node="6165945ab79da" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><div data-node="61657d76a40c2" style="color: rgb(117, 117, 117); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(117, 117, 117);"><div data-node="61657d76a40c3" fr-original-style="" style="box-sizing: border-box;"><div data-node="61657d76a40c4" fr-original-style="" style="box-sizing: border-box;"><div data-node="61657d76a40c5" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><div data-node="61648cd9b33db" style="color: rgb(117, 117, 117); 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box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">IT Customer Support</span></h3></div><div data-node="61831e1075113" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Aim</span></h3><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The IT System Support Technician (Online Virtual Classroom) Course will equip candidates with the skills and knowledge to competently carry out routine customer support to a range of Computer users, communicate effectively with support managers, supporting colleagues and external clients.<span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></span></p></div></div><div data-node="61831e0f45207" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Duration and Schedule</span></h3><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The Course runs over 5 days next course commencing&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Saturday 28th September at 10.00 am</strong></p></div></div></div><div data-node="616498c0cff35" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(255, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(255, 0, 0);"><b style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">A payment of &pound;65 secures your place on your chosen course.</b><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;The balance of the course fees of &pound;600 can be paid shortly before course commencement.</span></span></div></div></div><div data-node="616498c0cff2d" fr-original-style="" style="box-sizing: border-box;"><div data-node="616498c0cff2e" fr-original-style="" style="box-sizing: border-box;"><div data-node="616498c0cff2f" fr-original-style="" style="box-sizing: border-box;"><div data-node="61831f1ad72c7" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Virtual Classroom &ndash; how it works?</span></h3><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The course will be delivered through blended training consisting of 5 virtual classroom 6-hour sessions with assessments and examinations taking place on the 5<sup fr-original-style="" style="box-sizing: border-box;">th&nbsp;</sup> session.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">During the Online Virtual Classroom sessions, trainees will have a live video feed with their instructor talking to them, doing practical live demonstrations involving trainees actively in the learning.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In preparation for this, we plan to have a quick informal online meeting a few days before course commencement for about an hour just to make sure that people get connected properly, let you know what the online virtual classroom will be like and go through any questions you may have. To join the virtual sessions, you will need a PC/Laptop or Tablet with an internet connection. Joining instructions (login IDs, etc) will be sent before the Informal Induction session.</p></div></div><div data-node="616498c0cff38" data-animation-delay="0.0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Learning Objectives<br fr-original-style="" style="box-sizing: border-box;">IT Customer Support</span></h3><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">IT Customer Support Technician equips participants with practical &ldquo;Hands-On&rdquo; skills relevant to the workplace and the theory required for certification. Participants on successful completion of the course will have the skills and knowledge to: &ndash;</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Provide technical information and support in response to customer requirements</li><li fr-original-style="" style="box-sizing: border-box;">Identify potential improvements in the customers&rsquo; use of resources</li><li fr-original-style="" style="box-sizing: border-box;">Assist in reviews to identify how automated procedures may improve customers&rsquo; use of resources</li><li fr-original-style="" style="box-sizing: border-box;">Create routine automated procedures and assist in the creation of complex automated procedures</li></ul></div></div><div data-node="616498c0cff36" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div data-node="616498c0cff3d" data-animation-delay="0.0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Course Content</span></h3><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Providing technical support and effectively responding to a customer&rsquo;s request</li><li fr-original-style="" style="box-sizing: border-box;">Identify advantages and disadvantages of different methods of communication with customers. Using open and closed questions, questionnaires, etc. to determine customer requirements.</li><li fr-original-style="" style="box-sizing: border-box;">Use of Operating Procedures, guides, notes and telephone help-lines.</li><li fr-original-style="" style="box-sizing: border-box;">Create routine automated procedures and assist in the creation of complex automated procedures. eg. timed backups and data transfer, scheduled virus and spyware scan, scheduled maintenance (disk scanning, defragmentation, shortcuts and hyperlinks and auto-run applications)</li><li fr-original-style="" style="box-sizing: border-box;">Utilising call logging software, technical guides and logs, manufacturers&rsquo; websites, CDs, DVDs, libraries, electronic media, and bulletin boards.</li><li fr-original-style="" style="box-sizing: border-box;">Monitoring system trends, identifying potential failures, identifying user training needs, identifying weak/unreliable areas in the system and identifying potential improvements.</li><li fr-original-style="" style="box-sizing: border-box;">Health and Safety regulations and constraints. Data Protection related issues.</li><li fr-original-style="" style="box-sizing: border-box;">Use of database customer relationship management (CRM), Voice over Internet protocol (VOIP), Remote system access and Instant messaging.</li></ul></div></div></div></div></div><div data-node="616498c0cff39" fr-original-style="" style="box-sizing: border-box;"><div data-node="616498c0cff3a" fr-original-style="" style="box-sizing: border-box;"><div data-node="616498c0cff3b" fr-original-style="" style="box-sizing: border-box;"><div data-node="616498c0cff3c" data-animation-delay="0.0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Certification</span></h3><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">City &amp; Guilds of London Institute Customer Support Provision 2 (Examination No. 7267-402). This examination consists of 1 written paper and 1 practical assignment. The qualification can be used as part of the requirement for<a title="City & Guilds Diploma in IT Systems Support" href="http://hitechtraining.ie/city-guilds-certification/" style="color: rgb(209, 33, 56); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(209, 33, 56);">&nbsp;City &amp; Guilds Diploma in IT Systems Support (7267-24)</a>.</li><li fr-original-style="" style="box-sizing: border-box;">On completion of the Course, having been successful in an examination, the participant will receive a Hi-Tech Training Certificate.</li></ul></div></div><div data-node="616498c0cff3e" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><img width="794" height="602" src="http://hitechtraining.ie/wp-content/uploads/2022/02/Hi-Tech-City-Guilds-Diploma-in-IT-Systems-Support-7267-24.png" alt="Hi Tech - City & Guilds Diploma in IT Systems Support (7267-24)" itemprop="image" srcset="https://hitechtraining.ie/wp-content/uploads/2022/02/Hi-Tech-City-Guilds-Diploma-in-IT-Systems-Support-7267-24.png 794w, https://hitechtraining.ie/wp-content/uploads/2022/02/Hi-Tech-City-Guilds-Diploma-in-IT-Systems-Support-7267-24-300x227.png 300w, https://hitechtraining.ie/wp-content/uploads/2022/02/Hi-Tech-City-Guilds-Diploma-in-IT-Systems-Support-7267-24-768x582.png 768w, https://hitechtraining.ie/wp-content/uploads/2022/02/Hi-Tech-City-Guilds-Diploma-in-IT-Systems-Support-7267-24-600x455.png 600w, https://hitechtraining.ie/wp-content/uploads/2022/02/Hi-Tech-City-Guilds-Diploma-in-IT-Systems-Support-7267-24-64x49.png 64w" sizes="(max-width: 794px) 100vw, 794px" title="Hi Tech - City & Guilds Diploma in IT Systems Support (7267-24)" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></div></div></div></div><div data-node="625680624394c" fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(117, 117, 117); box-sizing: border-box;" fr-original-style=" color: rgb(117, 117, 117);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(117, 117, 117); box-sizing: border-box;" fr-original-style=" color: rgb(117, 117, 117);"><div data-node="6256806243947" fr-original-style="" style="box-sizing: border-box;"><div data-node="625680624394a" fr-original-style="" style="box-sizing: border-box;"><div data-node="625680624394b" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div data-node="61658ba442ce7" style="color: rgb(117, 117, 117); box-sizing: border-box;" fr-original-style=" color: rgb(117, 117, 117);"><br fr-original-style="" style="box-sizing: border-box;"></div>

Hi-Tech Training

The IT System Support Technician (Online Virtual Classroom) Course will equip candidates with the skills and knowledge to competently carry out routine customer support to a range of Computer users, communicate effectively with support managers, supporting colleagues and external clients.

IT System Support Course

Deposit Only

Full Price (including Deposit)

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			<h2>Overview of Payroll Management</h2>		</div>
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					<div><p>In the dynamic world of business, payroll management stands as a critical backbone, ensuring that employees receive their rightful compensation in a timely and accurate manner. As the economy expands and regulations evolve, the demand for skilled payroll professionals continues to rise. This comprehensive course empowers aspiring payroll experts with the essential knowledge and hands-on skills to navigate the complexities of UK payroll administration.</p><p>Delve into the intricacies of payroll management in the UK with this meticulously crafted course designed to equip you with the expertise to handle payroll responsibilities confidently. From mastering the fundamentals of payroll legislation and employee records to processing monthly payrolls and generating reports, this course provides a holistic understanding of the payroll process.</p></div>
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			<h3>Get a quick look at the course content:</h3>		</div>
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			<h3>This Payroll Management Course will help you to learn:</h3>		</div>
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										<span>Demonstrate proficiency in UK payroll legislation and company settings.</span>
											
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										<span>Effectively manage pension schemes and various pay elements.</span>
											
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										<span>Navigate employee departures, manage final payroll runs, and generate comprehensive reports.</span>
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			<h4>Perks of Learning with IOMH</h4>  		</div>
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					<div><p><span>This course covers everything you must know to stand against the tough competition. The future is truly yours to seize with this Payroll Management. Enrol today and complete the course to achieve a certificate that can change your career forever.</span></p></div>
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			<h4>Process of Evaluation</h4>  		</div>
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					<div><p>After studying the course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate.</p></div>
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			<h4>Certificate of Achievement</h4>  		</div>
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					<div><h4><span>Certificate of Completion - Digital / PDF Certificate</span></h4>  <p>After completing the <span>Payroll Management course</span>, you can order your<span> CPD Accredited Digital / PDF Certificate for £5.99. </span></p><p><span>Certificate of Completion - Hard copy Certificate</span></p><p><span>You can get the CPD Accredited <span><i>Hard Copy Certificate for £12.99</i></span>.</span></p><div><span> </span></div><div><span>Shipping Charges:</span><span><span><br /></span></span></div><ul><li><p><span>Inside the UK: £3.99</span></p></li><li><p><span>International: £10.99</span></p></li></ul></div>
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			<h4>Who Is This Course for?</h4>  		</div>
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					<div><p>This course is designed for individuals seeking to build a rewarding career in payroll management, including:</p></div>
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										<span>Aspiring payroll professionals seeking an entry-level position in the field.</span>
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										<span>HR professionals are seeking to expand their expertise in payroll management.</span>
											
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										<span>Business owners are seeking to gain a deeper understanding of payroll processes.</span>
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										<span>Individuals seeking a career transition into the field of payroll management.</span>
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			<h4>Requirements</h4>  		</div>
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					<div><p><span>There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Payroll Management course.</span></p><p><span>Do note: you must be at least 16 years old to enrol.</span></p><p><span>Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course.</span></p></div>
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					<div><p>The field of payroll management offers a range of promising career opportunities in the UK, with competitive salaries and strong job growth prospects. Here are some potential career paths with average salaries:</p></div>
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										<span>Head of Payroll: £50K to £60K/year</span>
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			<h2><u>Frequently Asked Questions (FAQ's)</u></h2>		</div>
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					<div id="elementor-tab-content-1691"><p>1.  You need to find the right course on our IOMH website at first. You can search for any course or find the course from the Courses section of our website.<br />2. Click on Take This Course button, and you will be directed to the Cart page.<br />3. You can update the course quantity and also remove any unwanted items in the CART and after that click on the Checkout option and enter your billing details.<br />4. Once the payment is made, you will receive an email with the login credentials, and you can start learning after logging into the portal.</p></div>
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												Q. I have purchased the course when will I be able to access the materials?
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					<div id="elementor-tab-content-1692"><p>After purchasing the course, you should receive an email with the login credentials within 24 hours. Please check your spam or junk folder if you didn't receive it in your inbox. You can access your courses by logging into your account. If you still need any assistance, please get in touch with our Customer Support team by providing the details of your purchase.</p></div>
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												Q. I don't have a credit/debit card, what other methods of payment do you accept?
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					<div id="elementor-tab-content-1694"><p>You can make the payment using PayPal or you can Bank Transfer the amount.</p><p>For Bank transfer you will require an invoice from us and you need to contact our Customer Support team and provide details of your purchase to get the invoice.</p><p>After that, you will receive an email with the invoice and bank details and you can make the payment accordingly.</p></div>
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				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table>				<tbody><tr>
					<td colspan="4">Module 01: Payroll System in the UK</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Payroll System in the UK</td>
					<td> </td>
					<td><span><i></i> 01:05:00</span></td>
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					<td colspan="4">Module 02: Payroll Basics</td>
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					<td><i></i></td>
					<td>Payroll Basics</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
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					<td colspan="4">Module 03: Company Settings</td>
				</tr>
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					<td><i></i></td>
					<td>Company Settings</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
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					<td colspan="4">Module 04: Legislation Settings</td>
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					<td>Legislation Settings</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
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					<td colspan="4">Module 05: Pension Scheme Basics</td>
				</tr>
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					<td><i></i></td>
					<td>Pension Scheme Basics</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
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					<td colspan="4">Module 06: Pay Elements</td>
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					<td>Pay Elements</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
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					<td colspan="4">Module 07: The Processing Date</td>
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					<td><i></i></td>
					<td>The Processing Date</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
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					<td colspan="4">Module 08: Adding Existing Employees</td>
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					<td><i></i></td>
					<td>Adding Existing Employees</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
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					<td colspan="4">Module 09: Adding New Employees</td>
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					<td><i></i></td>
					<td>Adding New Employees</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
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					<td colspan="4">Module 10: Payroll Processing Basics</td>
				</tr>
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					<td><i></i></td>
					<td>Payroll Processing Basics</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
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					<td colspan="4">Module 11: Entering Payments</td>
				</tr>
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					<td><i></i></td>
					<td>Entering Payments</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
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					<td colspan="4">Module 12: Pre-Update Reports</td>
				</tr>
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					<td><i></i></td>
					<td>Pre-Update Reports</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 13: Updating Records</td>
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					<td><i></i></td>
					<td>Updating Records</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 14: e-Submissions Basics</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>e-Submissions Basics</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 15: Process Payroll (November)</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Process Payroll (November)</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 16: Employee Records and Reports</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Employee Records and Reports</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 17: Editing Employee Records</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Editing Employee Records</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 18: Process Payroll (December)</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Process Payroll (December)</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 19: Resetting Payments</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Resetting Payments</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 20: Quick SSP</td>
				</tr>
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					<td><i></i></td>
					<td>Quick SSP</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
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					<td colspan="4">Module 21: An Employee Leaves</td>
				</tr>
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					<td><i></i></td>
					<td>An Employee Leaves</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 22: Final Payroll Run</td>
				</tr>
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					<td><i></i></td>
					<td>Final Payroll Run</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 23: Reports and Historical Data</td>
				</tr>
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					<td><i></i></td>
					<td>Reports and Historical Data</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 24: Year-End Procedures</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Year-End Procedures</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
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Overview of Payroll Management
In the dynamic world of business, payroll management stands as a critical backbone, ensuring that employees receive their rightful compensation in a timely and accurate manner. As the economy expands and regulations evolve, the demand for skilled payroll professionals continues to rise. This comprehensive course empowers aspiring payroll experts with the essential knowledge and hands-on skills to navigate the complexities of UK payroll administration.
Delve into the intricacies of payroll management in the UK with this meticulously crafted course designed to equip you with the expertise to handle payroll responsibilities confidently. From mastering the fundamentals of payroll legislation and employee records to processing monthly payrolls and generating reports, this course provides a holistic understanding of the payroll process.
Get a quick look at the course content:
This Payroll Management Course will help you to learn:
Demonstrate proficiency in UK payroll legislation and company settings.
Effectively manage pension schemes and various pay elements.
Confidently process monthly payrolls, handle pre-update reports, and update payroll records.
Master e-submissions, year-end procedures, and historical data management.
Navigate employee departures, manage final payroll runs, and generate comprehensive reports.
Details

Perks of Learning with IOMH
One-to-one support from a dedicated tutor throughout your course.
Study online - whenever and wherever you want.
Instant Digital/ PDF certificate
100% money back guarantee
12 months access
This course covers everything you must know to stand against the tough competition. The future is truly yours to seize with this Payroll Management. Enrol today and complete the course to achieve a certificate that can change your career forever.
Process of Evaluation
After studying the course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate.
Certificate of Achievement
Certificate of Completion - Digital / PDF Certificate
After completing the Payroll Management course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. 
Certificate of Completion - Hard copy Certificate
You can get the CPD Accredited Hard Copy Certificate for £12.99.
Shipping Charges:
Inside the UK: £3.99
International: £10.99
Who Is This Course for?
This course is designed for individuals seeking to build a rewarding career in payroll management, including:
Aspiring payroll professionals seeking an entry-level position in the field.
Existing payroll professionals aim to enhance their skills and knowledge.
HR professionals are seeking to expand their expertise in payroll management.
Business owners are seeking to gain a deeper understanding of payroll processes.
Individuals seeking a career transition into the field of payroll management.
Requirements
There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Payroll Management course.
Do note: you must be at least 16 years old to enrol.
Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course.
Career Path
The field of payroll management offers a range of promising career opportunities in the UK, with competitive salaries and strong job growth prospects. Here are some potential career paths with average salaries:
Payroll Administrator: £20K to £26K/year
Payroll Officer: £28K to £325K/year
Payroll Supervisor: £30K to £40K/year
Payroll Manager: £40K to £50K/year
Head of Payroll: £50K to £60K/year
Frequently Asked Questions (FAQ's)
Q. How do I purchase a course?
1. You need to find the right course on our IOMH website at first. You can search for any course or find the course from the Courses section of our website.
2. Click on Take This Course button, and you will be directed to the Cart page.
3. You can update the course quantity and also remove any unwanted items in the CART and after that click on the Checkout option and enter your billing details.
4. Once the payment is made, you will receive an email with the login credentials, and you can start learning after logging into the portal.
Q. I have purchased the course when will I be able to access the materials?
After purchasing the course, you should receive an email with the login credentials within 24 hours. Please check your spam or junk folder if you didn't receive it in your inbox. You can access your courses by logging into your account. If you still need any assistance, please get in touch with our Customer Support team by providing the details of your purchase.
Q. I haven't received my certificate yet. What should I do?
You should receive your Digital Certificate within 24 hours after placing the order, and it will take 3-9 days to deliver the hard copies to your address if you are in the UK.
For International Delivery, it will take 20-25 days.
If you require any assistance, get in touch with our dedicated Customer Support team, and your queries/issues will be dealt with accordingly.
Q. I don't have a credit/debit card, what other methods of payment do you accept?
You can make the payment using PayPal or you can Bank Transfer the amount.
For Bank transfer you will require an invoice from us and you need to contact our Customer Support team and provide details of your purchase to get the invoice.
After that, you will receive an email with the invoice and bank details and you can make the payment accordingly.
Q. Can I do the courses from outside UK?
We are an online course provider, and learners from anywhere in the world can enrol on our courses using an internet-connected device.
Q. When I log into the account it says 'Contact Administrator'.
To resolve this issue, please log out of your account and then log back in.
 Course Curriculum

Module 01: Payroll System in the UK	01:05:00
Module 02: Payroll Basics	00:10:00
Module 03: Company Settings	00:08:00
Module 04: Legislation Settings	00:07:00
Module 05: Pension Scheme Basics	00:06:00
Module 06: Pay Elements	00:14:00
Module 07: The Processing Date	00:07:00
Module 08: Adding Existing Employees	00:08:00
Module 09: Adding New Employees	00:12:00
Module 10: Payroll Processing Basics	00:11:00
Module 11: Entering Payments	00:12:00
Module 12: Pre-Update Reports	00:09:00
Module 13: Updating Records	00:09:00
Module 14: e-Submissions Basics	00:09:00
Module 15: Process Payroll (November)	00:16:00
Module 16: Employee Records and Reports	00:13:00
Module 17: Editing Employee Records	00:07:00
Module 18: Process Payroll (December)	00:12:00
Module 19: Resetting Payments	00:05:00
Module 20: Quick SSP	00:09:00
Module 21: An Employee Leaves	00:13:00
Module 22: Final Payroll Run	00:07:00
Module 23: Reports and Historical Data	00:08:00
Module 24: Year-End Procedures	00:09:00


IOMH - Institute of Mental Health

HR Management

Management Accounting

Accounting & Finance

Business Accounting

Sage Payroll

Payroll

Employee Management

Business & Management

Human Resources Management

Financial Accounting

Payroll Management

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			<h2>Overview of HR (Human Resources)</h2>		</div>
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					<div><p><span><b>Express the Power of Human Resources: Master the Art of <b>People Management!</b></b></span></p><p><span>Human resources (HR) are the backbone of any thriving organisation. It's where strategy meets people, and where you, the future HR professional, hold the key to building a successful, motivated workforce. This comprehensive HR (Human Resources) course equips you with the in-depth knowledge and understanding to excel in the dynamic world of human resource management. </span></p><p><span>Visualize transforming from someone who simply navigates human resources to a confident professional who can cultivate a positive work environment, attract top talent, and empower employees to achieve their full potential. Through this HR (Human Resources) course, you will be able to bridge the gap between human and resources and create a culture of engagement and productivity. </span></p><p><span>Become the architect of a thriving workplace. Enrol today and unlock the secrets to mastering human resources (HR)!</span></p><p> </p></div>
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			<h3>Get a Quick Look at The Course Content:</h3>		</div>
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			<h3>This <span>HR (Human Resources)</span> Course will help you to learn:</h3>		</div>
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					<ul>
							<li>
											<span>
							<i></i>						</span>
										<span>Grasp the core principles and functions of human resource management.</span>
									</li>
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											<span>
							<i></i>						</span>
										<span>Master the recruitment process, from attracting talent to selecting the best fit.</span>
									</li>
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							<i></i>						</span>
										<span>Develop effective negotiation techniques to secure top performers.</span>
									</li>
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										<span>Implement successful employee training and development programs.</span>
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							<i></i>						</span>
										<span>Foster a positive work environment through conflict resolution and employee relations.</span>
									</li>
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							<i></i>						</span>
										<span>Grasp knowledge of conflict and stress management, organisational skills, and time management.</span>
									</li>
						</ul>
				</div>
				</div>
				<div>
				<div>
					<div><p><span>This course covers the topics you must know to stand against the tough competition. The future is truly yours to seize with this HR (Human Resources). Enrol today and complete the course to achieve a certificate that can change your career forever.</span></p></div>
				</div>
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			<h2>Details
</h2>		</div>
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			<h4>Perks of Learning with IOMH</h4>  		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
							<i></i>						</span>
										<span>One-To-One Support from a Dedicated Tutor Throughout Your Course.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Study Online - Whenever and Wherever You Want.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Instant Digital/ PDF Certificate.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>100% Money Back Guarantee.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>12 Months Access.</span>
									</li>
						</ul>
				</div>
				</div>
				<div>
				<div>
			<h4>Process of Evaluation</h4>  		</div>
				</div>
				<div>
				<div>
					<div><p>After studying the course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate.</p></div>
				</div>
				</div>
				<div>
				<div>
			<h4>Certificate of Achievement</h4>  		</div>
				</div>
				<div>
				<div>
					<div><h4><span>Certificate of Completion - Digital / PDF Certificate</span></h4>  
<p>After completing the <span>HR (Human Resources) course</span>, you can order your<span> CPD Accredited Digital / PDF Certificate for £5.99. </span></p>
<p><span>Certificate of Completion - Hard copy Certificate</span></p>
<p><span>You can get the CPD Accredited <b><i>Hard Copy Certificate for £12.99</i></b>.</span></p>
<div><span> </span></div>
<div><span>Shipping Charges:</span><span><span><br /></span></span></div>
<ul>
<li><p><span>Inside the UK: £3.99</span></p></li><li><p><span>International: £10.99</span></p></li>
</ul></div>
				</div>
				</div>
				<div>
				<div>
			<h4>Who Is This Course for?</h4>  		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
							<i></i>						</span>
										<span>Aspiring HR professionals seeking a comprehensive foundation in human resources.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Individuals looking to enhance their career prospects in human resource management.</span>
									</li>
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											<span>
							<i></i>						</span>
										<span>Business owners and managers who want to build a stronger, more effective workforce.</span>
									</li>
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											<span>
							<i></i>						</span>
										<span>Anyone interested in understanding the human and resources that drive organisational success.</span>
									</li>
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											<span>
							<i></i>						</span>
										<span>Those who want to develop the skills to navigate the complexities of the workplace.</span>
									</li>
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			<h4>Requirements</h4>  		</div>
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				<div>
				<div>
					<div><p><span>There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the HR (Human Resources) course.</span></p><p><span>Do note: you must be at least 16 years old to enrol.</span></p><p><span>Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course.</span></p></div>
				</div>
				</div>
				<div>
				<div>
			<h4>Career Path</h4>  		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
							<i></i>						</span>
										<span>HR Officer (Average Salary: £28,000)</span>
											
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Recruitment Consultant (Average Salary: £32,000)</span>
											
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Training and Development Specialist (Average Salary: £35,000)</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>HR Manager (Average Salary: £42,000)</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Employee Relations Officer (Average Salary: £38,000)</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2><u>Frequently Asked Questions (FAQ's)</u></h2>		</div>
				</div>
				<div>
				<div>
					<div>
							<div>
					<div id="elementor-tab-title-5151">
													<span>
															<span><i></i></span>
								<span><i></i></span>
														</span>
												Q. How do I purchase a course?
					</div>
					<div id="elementor-tab-content-5151"><p>1.  You need to find the right course on our IOMH website at first. You can search for any course or find the course from the Courses section of our website.<br />2. Click on Take This Course button, and you will be directed to the Cart page.<br />3. You can update the course quantity and also remove any unwanted items in the CART and after that click on the Checkout option and enter your billing details.<br />4. Once the payment is made, you will receive an email with the login credentials, and you can start learning after logging into the portal.</p><p> </p></div>
				</div>
							<div>
					<div id="elementor-tab-title-5152">
													<span>
															<span><i></i></span>
								<span><i></i></span>
														</span>
												Q. I have purchased the course when will I be able to access the materials?
					</div>
					<div id="elementor-tab-content-5152"><p>After purchasing the course, you should receive an email with the login credentials within 24 hours. Please check your spam or junk folder if you didn't receive it in your inbox. You can access your courses by logging into your account. If you still need any assistance, please get in touch with our Customer Support team by providing the details of your purchase.</p><p> </p></div>
				</div>
							<div>
					<div id="elementor-tab-title-5153">
													<span>
															<span><i></i></span>
								<span><i></i></span>
														</span>
												Q. I haven't received my certificate yet. What should I do?
					</div>
					<div id="elementor-tab-content-5153"><p>You should receive your Digital Certificate within 24 hours after placing the order, and it will take 3-9 days to deliver the hard copies to your address if you are in the UK.</p><p>For International Delivery, it will take 20-25 days.</p><p>If you require any assistance, get in touch with our dedicated Customer Support team, and your queries/issues will be dealt with accordingly.</p><p> </p></div>
				</div>
							<div>
					<div id="elementor-tab-title-5154">
													<span>
															<span><i></i></span>
								<span><i></i></span>
														</span>
												Q. I don't have a credit/debit card, what other methods of payment do you accept?
					</div>
					<div id="elementor-tab-content-5154"><p>You can make the payment using PayPal or you can Bank Transfer the amount.</p><p>For Bank transfer you will require an invoice from us and you need to contact our Customer Support team and provide details of your purchase to get the invoice.</p><p>After that, you will receive an email with the invoice and bank details and you can make the payment accordingly.</p><p> </p></div>
				</div>
							<div>
					<div id="elementor-tab-title-5155">
													<span>
															<span><i></i></span>
								<span><i></i></span>
														</span>
												Q. Can I do the courses from outside UK?
					</div>
					<div id="elementor-tab-content-5155"><p>We are an online course provider, and learners from anywhere in the world can enrol on our courses using an internet-connected device.</p><p> </p></div>
				</div>
							<div>
					<div id="elementor-tab-title-5156">
													<span>
															<span><i></i></span>
								<span><i></i></span>
														</span>
												Q. When I log into the account it says 'Contact Administrator'.
					</div>
					<div id="elementor-tab-content-5156"><p>To resolve this issue, please log out of your account and then log back in.</p><p> </p></div>
				</div>
					</div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
						</div>
			</div>
		</div>
								</div>
						<div id="menu1">
							<div>
											<div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table>				<tbody><tr>
					<td colspan="4">Module 1: Introduction to Human Resources</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Human Resources</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 2: An Overview of the Recruitment Industry</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>An Overview of the Recruitment Industry</td>
					<td> </td>
					<td><span><i></i> 00:26:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 3: The UK Recruitment Legislation</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The UK Recruitment Legislation</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 4: The Recruitment Process</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Recruitment Process</td>
					<td> </td>
					<td><span><i></i> 00:47:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 5: Negotiation Techniques</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Negotiation Techniques</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 6: Key Performance Indicators for the Recruitment Industry</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Key Performance Indicators for the Recruitment Industry</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 7: Employee Training and Development Process</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Employee Training and Development Process</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 8: Candidate Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Candidate Management</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 9: Candidate Interview Processes</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Candidate Interview Processes</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 10: Managing Meetings and Giving Feedback</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Managing Meetings and Giving Feedback</td>
					<td> </td>
					<td><span><i></i> 01:29:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Performance Appraisal Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Performance Appraisal Management</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 12: Employee Relations</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Employee Relations</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 13: Motivation and Counselling</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Motivation and Counselling</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 14: Ensuring Health and Safety at the Workplace</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Ensuring Health and Safety at the Workplace</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 15: Employer Records and Statistics</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Employer Records and Statistics</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 16: Conflict Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Conflict Management</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 17: Employee Termination</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Employee Termination</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 18: Organisational Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Organisational Skills</td>
					<td> </td>
					<td><span><i></i> 00:27:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 19: Communication Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Communication Skills</td>
					<td> </td>
					<td><span><i></i> 00:27:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 20: Stress Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Stress Management</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 21: Time Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Time Management</td>
					<td> </td>
					<td><span><i></i> 00:39:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
									</div>
						</div>
						<div id="menu2">
							
						</div>

Overview of HR (Human Resources)
Express the Power of Human Resources: Master the Art of People Management!
Human resources (HR) are the backbone of any thriving organisation. It's where strategy meets people, and where you, the future HR professional, hold the key to building a successful, motivated workforce. This comprehensive HR (Human Resources) course equips you with the in-depth knowledge and understanding to excel in the dynamic world of human resource management. 
Visualise transforming from someone who simply navigates human resources to a confident professional who can cultivate a positive work environment, attract top talent, and empower employees to achieve their full potential. Through this HR (Human Resources) course, you will be able to bridge the gap between human and resources and create a culture of engagement and productivity. 
Become the architect of a thriving workplace. Enrol today and unlock the secrets to mastering human resources (HR)!
 
Get a Quick Look at The Course Content:
This HR (Human Resources) Course will help you to learn:
Grasp the core principles and functions of human resource management.
Master the recruitment process, from attracting talent to selecting the best fit.
Develop effective negotiation techniques to secure top performers.
Implement successful employee training and development programs.
Foster a positive work environment through conflict resolution and employee relations.
Grasp knowledge of conflict and stress management, organisational skills, and time management.
This course covers the topics you must know to stand against the tough competition. The future is truly yours to seize with this HR (Human Resources). Enrol today and complete the course to achieve a certificate that can change your career forever.
Details

Perks of Learning with IOMH
One-To-One Support from a Dedicated Tutor Throughout Your Course.
Study Online - Whenever and Wherever You Want.
Instant Digital/ PDF Certificate.
100% Money Back Guarantee.
12 Months Access.
Process of Evaluation
After studying the course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate.
Certificate of Achievement
Certificate of Completion - Digital / PDF Certificate
After completing the HR (Human Resources) course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. 
Certificate of Completion - Hard copy Certificate
You can get the CPD Accredited Hard Copy Certificate for £12.99.
Shipping Charges:
Inside the UK: £3.99
International: £10.99
Who Is This Course for?
Aspiring HR professionals seeking a comprehensive foundation in human resources.
Individuals looking to enhance their career prospects in human resource management.
Business owners and managers who want to build a stronger, more effective workforce.
Anyone interested in understanding the human and resources that drive organisational success.
Those who want to develop the skills to navigate the complexities of the workplace.
Requirements
There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the HR (Human Resources) course.
Do note: you must be at least 16 years old to enrol.
Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course.
Career Path
HR Officer (Average Salary: £28,000)
Recruitment Consultant (Average Salary: £32,000)
Training and Development Specialist (Average Salary: £35,000)
HR Manager (Average Salary: £42,000)
Employee Relations Officer (Average Salary: £38,000)
Frequently Asked Questions (FAQ's)
Q. How do I purchase a course?
1. You need to find the right course on our IOMH website at first. You can search for any course or find the course from the Courses section of our website.
2. Click on Take This Course button, and you will be directed to the Cart page.
3. You can update the course quantity and also remove any unwanted items in the CART and after that click on the Checkout option and enter your billing details.
4. Once the payment is made, you will receive an email with the login credentials, and you can start learning after logging into the portal.
 
Q. I have purchased the course when will I be able to access the materials?
After purchasing the course, you should receive an email with the login credentials within 24 hours. Please check your spam or junk folder if you didn't receive it in your inbox. You can access your courses by logging into your account. If you still need any assistance, please get in touch with our Customer Support team by providing the details of your purchase.
 
Q. I haven't received my certificate yet. What should I do?
You should receive your Digital Certificate within 24 hours after placing the order, and it will take 3-9 days to deliver the hard copies to your address if you are in the UK.
For International Delivery, it will take 20-25 days.
If you require any assistance, get in touch with our dedicated Customer Support team, and your queries/issues will be dealt with accordingly.
 
Q. I don't have a credit/debit card, what other methods of payment do you accept?
You can make the payment using PayPal or you can Bank Transfer the amount.
For Bank transfer you will require an invoice from us and you need to contact our Customer Support team and provide details of your purchase to get the invoice.
After that, you will receive an email with the invoice and bank details and you can make the payment accordingly.
 
Q. Can I do the courses from outside UK?
We are an online course provider, and learners from anywhere in the world can enrol on our courses using an internet-connected device.
 
Q. When I log into the account it says 'Contact Administrator'.
To resolve this issue, please log out of your account and then log back in.
 
 Course Curriculum

Module 1: Introduction to Human Resources		
	Introduction to Human Resources	00:20:00
Module 2: An Overview of the Recruitment Industry		
	An Overview of the Recruitment Industry	00:26:00
Module 3: The UK Recruitment Legislation		
	The UK Recruitment Legislation	00:19:00
Module 4: The Recruitment Process		
	The Recruitment Process	00:47:00
Module 5: Negotiation Techniques		
	Negotiation Techniques	00:18:00
Module 6: Key Performance Indicators for the Recruitment Industry		
	Key Performance Indicators for the Recruitment Industry	00:25:00
Module 7: Employee Training and Development Process		
	Employee Training and Development Process	00:24:00
Module 8: Candidate Management		
	Candidate Management	00:22:00
Module 9: Candidate Interview Processes		
	Candidate Interview Processes	00:24:00
Module 10: Managing Meetings and Giving Feedback		
	Managing Meetings and Giving Feedback	01:29:00
Module 11: Performance Appraisal Management		
	Performance Appraisal Management	00:22:00
Module 12: Employee Relations		
	Employee Relations	00:19:00
Module 13: Motivation and Counselling		
	Motivation and Counselling	00:22:00
Module 14: Ensuring Health and Safety at the Workplace		
	Ensuring Health and Safety at the Workplace	00:19:00
Module 15: Employer Records and Statistics		
	Employer Records and Statistics	00:17:00
Module 16: Conflict Management		
	Conflict Management	00:16:00
Module 17: Employee Termination		
	Employee Termination	00:18:00
Module 18: Organisational Skills		
	Organisational Skills	00:27:00
Module 19: Communication Skills		
	Communication Skills	00:27:00
Module 20: Stress Management		
	Stress Management	00:18:00
Module 21: Time Management		
	Time Management	00:39:00


HR (Human Resources)

People Management

Professional Development

HR Manager

This Digital Functional Skills Level 1 Course will set you up with the relevant digital skills and knowledge and provide you with a competitive advantage in your career, making you stand out from all other applicants and employees.
Course Highlights
Course Type: Self-Paced Online Learning
Accreditation: NCFE
Qualification: Nationally Recognised Qualification
Study Materials: High-Quality E-Learning Study Materials
Assessment: Externally Graded and Verified | Center-Based Online or Online Remote Exam
Guided Learning: 55 hours
Access: 1 Year Access
Certificate: Certificate upon completion of the official exam (hard copy)
Tutor Support: Paid Tutor Support
Customer Support: 24/7 live chat available
Digital Functional Skills Level 1 - Online Course
This Digital Functional Skills Level 1 Course is governed by Ofqual, and accredited by NCFE, making it a nationally recognised credential that will improve your CV while helping you stand out from the rest of the applicants. 
Subject content of this course is based on the National Standards for Digital Functional Skills to increase comparability across awarding organisations.
This course will increase your confidence and fluency in using digital tools and help you develop a positive attitude towards them. The course will introduce you to new areas of life and work that you might encounter in the future, providing you with the knowledge and skills to complete tasks and activities.
Upon successful completion of this course, you will be equipped with the necessary digital skills to function independently, effectively, and with confidence in everyday life, professional, and academic settings.
EXAM Booking & Results Details
You can decide the exam date and place according to your convenience.
Awarding Body	On Screen Exam in Centre	Remote Online Exam – From Home	Results
NCFE	Book within 24 Hours	Book within 2 working days	Get results in only 7 days
*Offline examinations will be held at our Swindon and London centres. Please contact us for more information.
The new assessment and result dates by NCFE is: (Only applicable if you are attending the exam in between the following assessment date). 
Delivery mode: On-screen and RI
Assessment date to and from: 23/09/2024 – 1/11/2024
Results release: 8/11/2024
(Note that this only applies to the mentioned exam type and if you book the exam during the dates mentioned above. Also, this will not affect the schedule of the other exam types and results.)
How This Course will work for you?
Initial Assessment: Determines levels
Diagnostic Assessment: Identifies skill gaps and produces an individual learning plan
Learning Resources: Develop underpinning knowledge and fill skill gaps identified
Progress Check: Assesses progress at the end of the module
You will get useful resources that are designed to improve your essential skills, knowledge and understanding of the digital knowledge required to pass the assessments. 
Our online learning portal is fully compatible with desktop, tablet and mobile devices and can be accessed from anywhere.
Aims & Outcomes
This course will enable you to:
Increase your confidence and fluency in the use of digital
Gain knowledge and skills, and develop a positive attitude towards the use of digital skills;
Demonstrate knowledge and skills by applying these to complete tasks and activities;
Introduce you to areas of life and work which may be new or unfamiliar, and tasks and activities that they may encounter in future;
Develop an appreciation of the importance of digital skills in the workplace and in life generally;
Provide a basis for further study, work and life.
Why is this course right for you?
This course can be taken by:
Anyone willing to enhance their practical digital functional skills
Anyone looking to meet the entry requirement of your desired university
Anyone looking to secure an apprenticeship
Anyone looking to improve their job outlook with an added expertise
Entry Requirements
Students or professionals of any age group hailing from any academic background can take this Digital Functional Skills Level 1 Course to acquire practical skills in ICT; no prior knowledge, skills or qualifications are required to enrol. 
About Official Exam, Assessment
Students are required to undergo an initial assessment to determine the level and a diagnostic assessment to identify skill gaps and produce an individual learning plan. These interactive assessment sessions measure the knowledge you are absorbing and evaluate your potential to demonstrate these digital skills practically. You can also keep track of your score and progress at the end of the module.
Towards the end of the Digital Functional Skills Level 1 Course, you will be required to undergo an onscreen/online exam that is externally set and graded. You can take the online exam at the designated exam center or remotely. Some assessment components for the skills and knowledge to be evaluated under the Content Document must be conducted online and on screens utilising digital devices.
The assessments will be pass/fail in line with the other Functional Skills qualifications.
Progression Opportunities in this
Acquiring certified NCFE Digital Functional Skills qualifications at Level 1 will open your doors to the following career path: 
BTEC Level 2 or 3 Qualifications for IT Users (ITQ)
Level 2 Qualifications in Digital Applications for IT Users DIDA
You can apply to your desired university
You can access a wide range of career opportunities
Course Curriculum
1. Using Devices and Handling Information
• Device refers to examples such as desktop, laptop, mobile devices, and smart devices. An appropriate file naming convention refers to naming files in a way that describes or indicates the content or the use of the file, or includes the date and/or time information.
• Limitations on file sizes when using some services refers to email attachments and file size upload limits.
• Online resources refers to examples such as online tutorials, FAQs or help facilities.
2. Creating and Editing
• Using appropriate layout conventions refers to adopting common conventions, such as text, tables, images and charts, for specific purposes, such as a formal report for managers, an advertisement for consumers or a presentation for colleagues.
• An appropriate tool for editing refers to a desktop application or an application on a touchscreen device.
• Simple formulae refers to up to two mathematical operators. Sorting numeric data refers to one criterion. Filtering data refers to one criterion.
• An appropriate type of chart refers to bar/column charts, pie charts and line graphs.
3. Communicating
• Using email or online messages for a range of contexts and audiences refers to common work or real-life scenarios, such as to colleagues at work, the general public, or users of a social media platform.
4. Transacting
• Online services refers to examples such as shopping, banking, utilities, government services or media services.
• Uploading documents or images refers to locating a file and understanding that file sizes may need to be reduced before submitting.
5. Being safe and responsible online
• In understanding key rights under data protection laws, it is not necessary to understand issues of data protection compliance relating to organisations.
• Health risks resulting from using devices and the internet refers to physical and/or psychological. Minimising these refers to examples such as taking regular breaks, using a wrist rest with a mouse, limiting screen time, avoiding screen time close to bedtime or reporting cyberbullying.
Recognised Accreditation
This Course is Accredited by NCFE and Regulated by OFQUAL
This Course is accredited by NCFE and regulated by Ofqual which is a nationally recognised qualification that will add value to your CV. It is an approved subject by Department for Education (DfE) that provides a foundation for progression to employment and further technical education.
Certificate of Achievement
Upon successful passing of the official exam, you will be awarded an Ofqual regulated nationally recognised NCFE Digital Functional Skills qualification at Level 1. 
FAQs
 When will I be able to access the course?

You will be able to access the course as soon as you enroll. The course materials and resources will be available to you online 24/7, allowing you to study at your own pace and convenience. 
 Are there any prerequisites or eligibility criteria for taking the course?

There are no prerequisites or eligibility criteria for taking this course. This certification is open to anyone who wants to enhance their digital skills and knowledge. 
 When will I be able to access the course?

You will be able to access the course as soon as you enroll. The course materials and resources will be available to you online 24/7, allowing you to study at your own pace and convenience. 
 Is there any age limit for enrollment in this course?

There is no age limit for enrollment in this course. Learners of all ages are welcome to join and benefit from the course materials and resources provided. 
 What is the difference between NCFE and Edexcel?

NCFE and Edexcel are both awarding bodies that provide qualifications, but there are some differences between them. NCFE is a national awarding organization in the UK, while Edexcel is a subsidiary of Pearson, a multinational education company. Additionally, NCFE focuses on vocational qualifications and skills-based learning, while Edexcel offers a wider range of academic and vocational qualifications. 
 Can I access this course material offline, or do I need a continuous internet connection?

To access the course material, you need internet access, and you won't be able to access it offline.
 If I encounter any technical issues, what kind of support is available?

We have a very supportive and friendly customer support team, available for you to ask for any help or assistance with any technical issues you may encounter. They can be reached through email or phone, and will promptly address any concerns you have to ensure a smooth learning experience. 
 Do I need to have any special software to access this course?

No, you do not need any special software to access this course. All you need is a device with internet access and a web browser. The course materials are accessible online, making it convenient for you to learn from anywhere at any time. 
 Do I need to visit the exam center for the exam, or can I give it from home?

You can take the online exam at the designated exam center or remotely.
 What is the difference between DFSQ and Essential Digital Skills Qualifications (EDSQ)?

The DFSQ qualification focuses specifically on digital skills for work, while the EDSQ qualification covers only the essential digital skills for everyday life. The Guided learning hours for DFSQ are 55 hours, and those for EDSQ are 50 hours.
 What Will I Learn in the Digital Functional Skills Level 1 course?

In the Digital Functional Skills Level 1 course, you will gain a comprehensive understanding of using digital devices, navigating online platforms, and conducting tasks on the internet. Additionally, you will develop knowledge and understanding of online safety and security measures to protect personal information. 

Lead Academy

Digital Skills

Digital Functional Skills Level 1 - Online Course and Exam

Course Materials

Official Remote Exam Only

Course Materials + Official Exam

Course Materials + Official Exam + Unlimited Tutor Support via Email & 2 hours Zoom class + On Demand Classes

Redhill

<h3><b>Junos Operating System training course description</b></h3>
        <p>This course provides students with the foundational
          knowledge required to work with the Junos OS and to
          configure Junos devices. The course provides a brief
          overview of the Junos device families and discusses
          the key architectural components of the software. The
          course then delves into foundational routing knowledge
          and configuration examples including general routing
          concepts, routing policy, and firewall filters. Delegates
          will gain experience in configuring and monitoring the
          Junos OS and monitoring basic device operations. This
          course is based on Junos OS Release 15.1X49.</p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
        <li>Describe the design architecture of the Junos OS.</li>
        <li>Navigate within the Junos CLI and perform tasks
          within the CLI operational and configuration modes.</li>
        <li>Configure and monitor network interfaces.</li>
        <li>Navigate within the Junos J-Web interface.</li>
        <li>Identify where you might use firewall filters.</li>
        <li>Explain basic routing operations and concepts.</li>
        <li>Identify key factors in Juniper Networks' security.</li>
        </ul>
        <h5>
        <b>Junos Operating System training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p> This course benefits individuals responsible for
                configuring and monitoring devices running the Junos
                OS.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>TCP/IP foundation for engineers</p>
              
							<li><b>Duration</b></li>
							
              <p>3 days</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>Junos Operating System training course contents</b></h3>
      <ul>
        <li>Junos Operating System Fundamentals </li>
        <p> The Junos OS<br />
          Traffic Processing<br />
          Overview of Junos Devices </p>
        <li>User Interface Options-The Junos CLI </li>
        <p> User Interface Options<br />
          The Junos CLI: CLI Basics<br />
          The Junos CLI: Operational Mode<br />
          The Junos CLI: Configuration Mode </p>
        <li>User Interface Options-The J-Web Interface </li>
        <p> The J-Web GUI<br />
          Configuration<br />
          <span>Lab 1:</span> User Interface Options </p>
        <li>Initial Configuration </li>
        <p> Factory-Default Configuration<br />
          Initial Configuration<br />
          Interface Configuration<br />
          <span>Lab 2:</span> Initial System Configuration </p>
        <li>Secondary System Configuration </li>
        <p> User Configuration and Authentication<br />
          System Logging and Tracing<br />
          Network Time Protocol<br />
          Archiving Configurations<br />
          SNMP<br />
          <span>Lab 3:</span> Secondary System Configuration </p>
        <li>Operational Monitoring and Maintenance </li>
        <p> Monitoring Platform and Interface Operation<br />
          Network Utilities<br />
          Maintaining the Junos OS<br />
          Password Recovery<br />
          System Clean-Up<br />
          <span>Lab 4:</span> Operational Monitoring and Maintenance </p>
        <li>Interface Configuration Examples </li>
        <p> Review of the Interface Configuration Hierarchy<br />
          Interface Configuration Examples<br />
          Using Configuration Groups </p>
        <li>Routing Fundamentals </li>
        <p> Routing Concepts: Overview of Routing<br />
          Routing Concepts: The Routing Table<br />
          Routing Concepts: Routing Instances<br />
          Static Routing<br />
          Dynamic Routing<br />
          <span>Lab 5:</span> Routing Fundamentals </p>
        <li>Routing Policy </li>
        <p> Routing Policy Overview<br />
          Case Study: Routing Policy<br />
          <span>Lab 6:</span> Routing Policy </p>
        <li>Firewall Filters </li>
        <p> Firewall Filters Overview<br />
          Case Study: Firewall Filters<br />
          Unicast Reverse-Path-Forwarding Checks<br />
          <span>Lab 7:</span> Firewall Filters </p>
        <li>Class of Service </li>
        <p> CoS Overview<br />
          Traffic Classification<br />
          Traffic Queueing<br />
          Traffic Scheduling<br />
          Case Study: CoS<br />
          <span>Lab 8:</span> Class of Service </p>
        <li>JTAC Procedures </li>
        <p> Opening a Support Case<br />
          Customer Support Tools<br />
          Transferring Files to JTAC </p>
        <li>Juniper Security Concepts </li>
        <p> Security Challenges<br />
          Juniper's Security Focus </p>
        <li>Appendix A: IPv6 Fundamentals </li>
        <p> IPv6 Addressing<br />
          Protocols and Services<br />
          Configuration</p>
      </ul>

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