Name: Level 7 Diploma in Education Management and Leadership
Price: 279 GBP
Availability: InStock

<p>Looking for a way to boost your career in the hospitality industry? Look no further than our <strong>Hospitality Manager - QLS Endorsed Bundle</strong>, which is designed to provide you with the skills and knowledge you need to succeed in this exciting field.</p><p>First, let's start with some stats. Did you know that the hospitality industry is one of the fastest-growing sectors in the UK economy, with over 3 million people employed in the industry? This means that there is a huge demand for qualified professionals who can manage hotels, restaurants, and other hospitality businesses.</p><p>That's where our <strong>Hospitality Manager - QLS Endorsed Bundle</strong> comes in. This bundle is endorsed by the <strong>Quality Licence Scheme</strong>, a leading awarding organisation in the UK that ensures the quality and standard of training programs. By completing this bundle, you will receive <strong>10 Hard Copy Certificates</strong> that are recognised by employers throughout the UK.</p><p>But that's not all. Our bundle also includes career-guided courses that will help you navigate the job market and find the best opportunities for your skills and interests. In addition, we have included relevant courses such as customer service, marketing, and food safety to give you a well-rounded education in all aspects of the hospitality industry.</p><p>So what are you waiting for? Enrol in our <strong>Hospitality Manager - QLS Endorsed Bundle</strong> today and take the first step towards a rewarding career in the fast-paced world of hospitality. Whether you are just starting out or looking to advance your career, this bundle has everything you need to succeed. With our course and flexible online learning options, you can learn at your own pace and on your own schedule. Don't miss out on this opportunity to enhance your skills and open up new career opportunities.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Develop a deep understanding of hospitality and restaurant management principles and best practices</li><li>Learn how to manage catering operations effectively, including menu planning, food preparation, and service</li><li>Gain knowledge and skills in hospitality and revenue management, including pricing strategies and revenue optimisation</li><li>Understand HACCP principles and how to apply them in a hospitality setting</li><li>Learn about food hygiene and safety regulations and how to maintain a safe and clean working environment</li><li>Develop effective communication skills, including customer service and conflict resolution</li><li>Build self-confidence and self-esteem, and receive career coaching from identifying and pursuing career goals in the hospitality industry.</li></ul><p><strong>Why Choose Imperial Academy?</strong></p><ul><li>Fully Online Training</li><li>QLS Endorsed &amp; CPD Accredited Certificate</li><li>No Time Limits. Study at Your Own Pace</li><li>Expert Instructors</li><li>Audio Visual Training</li><li>Up-to-date Curriculum and Valuable Guidelines</li></ul><p>The <strong>Hospitality Manager - QLS Endorsed Bundle</strong> includes 10 job-related QLS courses that cover a wide range of topics related to the hospitality industry. The courses are designed to provide learners with a comprehensive education in all aspects of hospitality management, from restaurant management to catering operations and revenue management.</p><p>The Hospitality &amp; Restaurant Management course covers the principles of managing a successful hospitality business, including customer service, menu planning, and financial management. The Hospitality - Concierge course provides learners with an understanding of the role of a concierge in a hotel setting, including guest services, communication skills, and problem-solving.</p><p>The Catering Management course covers the essentials of catering operations, including menu planning, food preparation, and service. The Hospitality and Revenue Management course provides learners with a detailed understanding of revenue management, including pricing strategies, forecasting, and optimisation.</p><p>The HACCP Training course covers the principles of Hazard Analysis and Critical Control Points, including how to apply these principles in a hospitality setting. The Food Hygiene and Safety course provides learners with knowledge of food hygiene and safety regulations and how to maintain a safe and clean working environment.</p><p>The CRM course covers the essentials of customer relationship management, including communication skills, customer service, and problem-solving. The Effective Communication Skills course provides learners with the knowledge and skills to communicate effectively in a hospitality setting, including conflict resolution and negotiation.</p><p>The Career Coaching course provides learners with guidance and support to identify and pursue their career goals in the hospitality industry. The Unstoppable Self-Confidence &amp; High Self-Esteem Blueprint course helps learners to build self-confidence and self-esteem, which are essential skills for success in any career.</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong> Hospitality &amp; Restaurant Management</li><li><strong>Course 02:</strong> Hospitality - Concierge</li><li><strong>Course 03:</strong> Catering Management</li><li><strong>Course 04:</strong> Hospitality and Revenue Management</li><li><strong>Course 05:</strong> HACCP Training</li><li><strong>Course 06:</strong> Food Hygiene and Safety</li><li><strong>Course 07:</strong> CRM</li><li><strong>Course 08:</strong> Effective Communication Skills</li><li><strong>Course 09:</strong> Career Coaching</li><li><strong>Course 10:</strong> The Unstoppable Self-Confidence &amp; High Self-Esteem Blueprint</li></ul><p><strong>Certificate:</strong></p><p>The Quality Licence Scheme ensures excellence and quality. These courses' learning outcomes provide the learners with high competence in their line of work as well. So, <strong>QLS Endorsed</strong> courses deliver not only deep knowledge but also add great value to the resume.</p><p>After completing the assessments, learners will be eligible for a prestigious <strong>QLS Certificate</strong> for each endorsed course in this bundle. Moreover, the certificates will be delivered to their home free of cost!</p><p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Individuals who are interested in pursuing a career in the hospitality industry</li><li>Hospitality professionals who want to enhance their aptitudes and knowledge</li><li>Entrepreneurs who want to start their own hospitality business</li><li>Graduates who want to gain command in hospitality management</li><li>Anyone who wants to improve their communication skills and build self-confidence.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Anyone can enrol in <strong>Hospitality Manager - QLS Endorsed Bundle</strong>.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Hospitality Manager: £20,000 - £45,000 per year</li><li>Food and Beverage Manager: £20,000 - £40,000 per year</li><li>Hotel Manager: £20,000 - £50,000 per year</li><li>Event Manager: £18,000 - £35,000 per year</li><li>Catering Manager: £22,000 - £35,000 per year</li><li>Revenue Manager: £30,000 - £60,000 per year</li><li>Concierge Manager: £20,000 - £40,000 per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Hard Copy QLS Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
        <h4>PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Student ID Card</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Imperial Academy

10 QLS Endorsed Courses for Hospitality Manager | 10 Endorsed Certificates Included | Life Time Access

Hospitality Manager - QLS Endorsed Bundle

General Admission

UK Wide Travel Costs

<p id="isPasted" style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);"><br fr-original-style="" style="box-sizing: border-box;"></p><figure style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">

<table fr-original-style="" style="border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; box-sizing: border-box;"><tbody fr-original-style="" style="box-sizing: border-box;"><tr fr-original-style="" style="box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; -webkit-user-select: text; border: 1px solid rgb(221, 221, 221);"><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style="color: rgb(119, 119, 119);">Online Course now available via&nbsp;<a href="https://inclusive-solutions-school.teachable.com/courses" style="color: rgb(71, 199, 245); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(71, 199, 245);">Teachable Platform</a>&nbsp;&ndash; &nbsp;</em></strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><a href="https://inclusive-solutions-school.teachable.com/p/howdopeoplelearn?affcode=550546_drmv7wip" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">How do People Learn?</a></em></strong></p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style="color: rgb(119, 119, 119);">Learn at your own pace&hellip; lots of text and video support</em></strong></p></td></tr></tbody></table>
<br fr-original-style="" style="box-sizing: border-box;">
</figure><figure style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">
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</figure><h3 id="isPasted" style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Course Category</h3><p style="color: rgb(81, 81, 81); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: #515151;">Inclusive education</p><p style="color: rgb(81, 81, 81); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #515151;">Neurodiversity</p><h3 style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Description</h3><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: #000000;">The course offers a rare opportunity to learn from two eminent educators -one a widely esteemed and talented trombone player and teacher and the other a very experienced inclusive educational psychologist.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">Drawing upon shared knowledge and direct experience the two educators explore dominant psychological models of learning and how they make sense in the real world of teaching trombone or children and young people with the most complex needs in our schools.&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">By listening deeply and making connections to your own experiences you will be able to consider more deeply how to improve your own or the teaching of others.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">The day involves an exploration of major learning theories and their applications in the real world.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">There will be a range of practical activities designed to&nbsp;&nbsp;deepen your understanding of the best teaching and learning.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">Dennis Rollins MBE</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;"><a href="https://www.dennisrollins.com/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">https://www.dennisrollins.com/</a></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">A passionate performer and educator, British trombone player Dennis Rollins MBE has established a reputation as an artist of excellence, and has lent his unique and stylish talents to some of this country&#39;s, and indeed the world&#39;s top jazz and pop personalities such as Courtney Pine, Maceo Parker, Jamiroquai, US3, The Brand New Heavies, Blur, Monty Alexander, Pee Wee Ellis and Jean Toussaint, amongst others.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">As a bandleader, in 2006 his jazz/funk outfit Badbone &amp; Co won a prestigious BBC Jazz Award in the Best Band category. In the following year he picked up both Trombonist of the Year at the British Jazz Awards and Ronnie Scott&#39;s Jazz Awards. &nbsp;Dennis was nominated twice in the 2008 Parliamentary Jazz Awards for Jazz Musician of the Year and for Jazz Education; he won the latter.&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">Other awards include&nbsp;British Trombone Society (BTS) Player of the year Award&nbsp;2013 and&nbsp;JazzYorkshire Award&nbsp;2012 Best Band for his band&nbsp;Velocity Trio.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">In his hometown of Doncaster UK, Dennis was given&nbsp;Honorary Freedom of the Borough&nbsp;in recognition of his successful musical career and for his constant inspiration to the regions musical youth.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">As part of Her Majesty the Queen&rsquo;s Birthday Honours 2018, Dennis was honoured with an MBE for Services to music.&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">Most recently in June 2022, he was awarded an&nbsp;Honorary Fellowship&nbsp;from the&nbsp;Royal Welsh College of Music and Drama, Wales, UK.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">Colin Newton</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">Colin has over 40 years experience as a teacher of children and adults and as an educational psychologist across the UK as well as some work internationally. He has written books on a range of subjects mainly related to inclusive education of those with most complex behaviour and learning needs. He is know for his passion for the inclusion of all children in mainstream schools, and for his practical applied work around person centred planning, restorative justice and in depth problem solving. Colin loves to demonstrate approaches as well as provide training with often very large groups - always with a clear focus on facilitation and inclusion of all. His love of drama and participation are as clear as his drive to revolutionise educational psychologist practice across the UK.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">Colin says: &lsquo;Instinctively from an early age I was against children being sent away to boarding schools and later to special schools and settings. Later I was inspired by disabled activists and Canadian and North American inclusionists who were working to change the world of education with radical innovative thinking and approaches&nbsp;&nbsp;- the work was political, social and spiritual - I was in and never looked back!&rsquo;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">Colin&rsquo;s career has been values driven, but also practical using applied psychology in training and real life problem solving with schools, families and individual children and young people.</p><br fr-original-style="" style="box-sizing: border-box;"><h3 id="isPasted" style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Learning Objectives</h3><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: #000000;">Formulate deeper&nbsp;&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">u</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">nderstanding</strong> of learning processes for all children and adults</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: #000000;">Differentiate <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">u</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">nderstandings</strong> and insights into emotional complexity of teaching and learning</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: #000000;">Learn&nbsp;Techniques to support teaching and learning</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: #000000;">Invite reflection on importance of relationships for effective learning</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: #000000;">Gain key phrases, key questions and key processes to support teaching and learning with adults and children</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: #000000;">Appraise&nbsp;&nbsp;different psychological models of learning</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: #000000;">Conjecture on how to inspire deeper learning and motivation in students</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: #000000;">To create insights into thinking of exceptional teachers teaching complex skills</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: #000000;">Differentiate &nbsp;inclusive insights and reflections on the learning of all children whatever their barriers may be</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: #000000;">Critique psychological models of learning and how they can be applied in a teaching context&nbsp;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: #000000;">Investigate how to inspire deeper learning and motivation in students&nbsp;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: #000000;">Formulate insights into the emotional complexity of teaching and learning</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Who Is It For ?</h3><p style="color: rgb(81, 81, 81); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: #515151;">Any Teacher, Psychologist or Educator who wishes to understand the learning processes of children or adults</p><h3 id="isPasted" style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Course Content</h3><ol id="isPasted" fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: #000000;">Fun, engagement and interest are key ingredients of the the most memorable learning.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: #000000;">Imitation - (Bandura) Social learning theory- we can assume that 80%of learning is done by imitating others around us in the social world. We are particularly drawn learning from our peers as well as significant role models and key adults in our lives. We copy each other.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: #000000;">Learning takes place In meaningful contexts. (Bruner argued that you cannot strip learning of its content, nor study it in a &lsquo;neutral&rsquo; context. It is always situated, always related to some ongoing enterprise.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: #000000;">Learning and motivation to learn can be sparked or inspired by people around us including teachers but not only them.&nbsp;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: #000000;">Structured steps help to facilitate and scaffold learning in most children and adults.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: #000000;">With person centred encouragement eg a focus on interests and passions - individuals are more likely to learn effectively. This also ensures motivation and &lsquo;buy in&rsquo; from the learner.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: #000000;">The ultimate goals for teachers is to nurture self-efficacy and confidence in learners to the point whereby they can set their own goals</li></ol><ul style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">
</ul>

Inclusive Solutions

Diversity & Inclusion

How do people learn?

Full Day

1-3 Hours / Half Day

We can supply our own PA system if you do not have your own for us to use

PA system

UK Wide. Select this addon if you want us to travel to your location to deliver the course.

I will travel to the customer

London

<h2>Facilitating Effective Meetings: In-House Training</h2>
 <p>Billions of dollars and exorbitant amounts of time are wasted annually across the globe because of organizations' meeting practices. This contributes to serious performance problems for both organizations and employees, and it has a serious impact on culture and morale. But despite the costs and consequences, every-day people in any role have the ability to change that. They can reduce cost, improve productivity, and enhance their workplace cultures by improving their meeting facilitation skills. And that is because facilitation skills start in the planning stage, not in the live meeting stage.</p>
 <p>In this course, participants will learn that their responsibility as a facilitator is to be a steward of time, money, relationships, and performance. To do that, they will learn to estimate costs of meetings and practice a variety of strategic thinking and analysis tasks to effectively plan results-aligned meetings. They will also apply several techniques and strategies to proactively prevent and deal with conflict in meetings, as well as give objective, constructive feedback to others in order to create behavior change during meetings.</p>
 <p>Participants must bring laptops with them and have internet access during the course (both virtual classroom and traditional classroom). The laptops are needed for specific activities.</p>
 <p>Also note that this course pairs well with IIL's Conflict Resolution Skills and Decision Making and Problem Solving courses, which go much deeper into related skills and tools that support effective meeting facilitation.</p><h3>What you will Learn</h3>
 <p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Estimate the financial and time costs of attendance for real-world meetings</li>
 <li>Use a performance formula to define the purpose of meetings</li>
 <li>Describe the responsibilities and qualities of an effective facilitator</li>
 <li>Analyze situations to determine when a meeting is necessary</li>
 <li>Articulate performance-driven meeting goals and results</li>
 <li>Align meeting goals and results</li>
 <li>Strategize to invite, involve, and exclude appropriate attendees</li>
 <li>Explain research-based best practices for meeting decisions and agenda development</li>
 <li>Create an effective agenda for a results-driven meeting</li>
 <li>Apply proactive tools and strategies for relationship-building dealing with meeting conflict</li>
 <li>Give constructive behavioral feedback using the Situation-Behavior-Impact® technique</li>
 </ul><section>
                    <h3>The Business Case for Effective Facilitation</h3> <ul> <li>Embracing the research on meetings</li> <li>Estimating the real costs of meetings</li> <li>Determining a meeting's performance value</li> <li>Clarifying the meeting facilitator's role</li> </ul> <h3>Facilitating the Meeting Plan</h3> <ul> <li>Determining if a meeting is necessary</li> <li>Aligning meeting goals with meeting types</li> <li>Identifying the right attendees</li> <li>Creating a strategically effective agenda</li> </ul> <h3>Facilitating the Live Meeting</h3> <ul> <li>Building relationships from the start</li> <li>Dealing with conflict proactively</li> <li>Giving feedback on unproductive behavior</li> </ul>


                </section>

IIL Europe Ltd

Facilitating Effective Meetings: In-House Training

Consett

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.</p>

Magpie Training

Conflict Resolution

Customer Service

Customer Relations

Customer Journey

Conflict Management

Dealing With Difficult Customers

Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.

Customer Service Skills

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<h2>Project Management Fundamentals - Chinese: On-Demand</h2>
<p>The course provides practical skills, concepts and principles that can be brought back to the workplace, as well as the insights needed to adapt them to specific project contexts.</p>
<p>Many projects are managed by competent and efficient project managers who have not received professional project management training. The work of these project managers includes optimizing processes, planning marketing, developing new products, event planning and implementation, and other project work. Project Management Fundamentals (PMF) is a project management course specially designed for such people, aiming to help such managers build a solid project management knowledge base without affecting their own work too much. The course covers practical skills, theoretical foundations, working principles required in real work situations, and how to flexibly apply the acquired knowledge to special project situations.</p>
<p>The goal of this lesson is to improve the quality of work by learning how to plan, manage and control projects effectively. Based on this, the course will focus on a process-oriented, analytically-oriented and systems-oriented approach. These frameworks will help students improve their problem-solving and decision-making skills in real-world projects, with particular emphasis on the collaborative, effective communication, and interpersonal skills needed to manage projects. These contents will run through the entire PMF course, and will be explained in the following two units:</p>
<ul>
<li>People and Projects</li>
<li>Execution , Communication , and Building Project Teams</li>
</ul><h3>What You Will Learn</h3>
<p>At the end of the course you will be able to:</p>
<ul>
<li>Describe the value of strong project management</li>
<li>Identify the characteristics of successful projects and project managers</li>
<li>Recognize how current agile/adaptive practices fit into project management</li>
<li>Explore the project management process, including initiating, planning, executing, monitoring and controlling, and closing</li>
<li>Use project management processes and tools based on case studies and real-world contexts</li>
<li>Create a preliminary project plan</li>
<li>Use standard project management terminology</li>
</ul><section>
                    <h3>Basic Concepts</h3><ul><li>Project Management and Related Definitions</li><li>The Value and Emphasis of Project Management</li><li>Competitive Constraints and Project Success</li><li>project life cycle</li></ul><h3>People and Projects</h3><ul><li>Overview of people and projects</li><li>project manager</li><li>project team</li><li>people and projects in the organization</li></ul><h3>Initiating and Defining Requirements</h3><ul><li>Startup project</li><li>Create a project charter</li><li>Conduct stakeholder assessments</li><li>define requirements</li></ul><h3>Using a Work Breakdown Structure</h3><ul><li>Define the Work Breakdown Structure (WBS)</li><li>Create a working WBS</li><li>use WBS</li></ul><h3>Managing Project Risk</h3><ul><li>Rationale for risk management</li><li>Risk Planning Overview</li><li>identify risks</li><li>analyze risk</li><li>Planning Risk Responses</li><li>Implement response and monitor risks</li><li>Adaptive Environmental Considerations</li></ul><h3>Estimate Preparation</h3><ul><li>Define estimates</li><li>Estimation method</li><li>Estimation practice</li><li>estimated cost</li><li>Verify estimates</li></ul><h3>Scheduling</h3><ul><li>Define the scheduling process and related terminology</li><li>Sorting and defining dependencies</li><li>Determine the critical path</li><li>Consider Schedule Risk vs Optimizing Schedule</li></ul><h3>Execution , Communication , and Building Project Teams</h3><ul><li>From Baseline to Execution</li><li>Project Communications and Stakeholder Relations</li><li>efficient team</li></ul><h3>Monitoring and Control</h3><ul><li>Define Monitoring and Control</li><li>Observing how to control from the perspective of competitive constraints</li><li>Variance Analysis and Corrective Action (Earned Value)</li><li>Adaptive Environmental Considerations</li></ul><h3>Closing Project</h3><ul><li>finishing project</li><li>Focus on Project Transition</li><li>Focus on post-project evaluation</li></ul>


                </section>

Project Management Fundamentals - Chinese: On-Demand

<h2>Project Management Fundamentals - Japanese: On-Demand</h2>
<p>Many projects are run by highly qualified, talented people with little or no training in project management. They carry out projects such as process improvement, marketing campaign development, new product development, event planning and production, as if they were "work". Project Management Fundamentals (PMF) was created to help those who need a solid foundation in project management to learn on the job without undue burden. is. This course provides practical skills, concepts and principles that you can take back to the workplace, and the insight you need to adapt them to your specific project environment.</p>
<p>PMF's course goal is to achieve quality performance by learning effective planning and control, so it emphasizes process-oriented and analytical, systems-oriented approaches. These frameworks promote the project-related problem-solving and decision-making skills needed in real-world projects. We also focus on the collaboration, clear person-to-person communication, interpersonal and interpersonal skills required for the project. These needs are recognized throughout PMF, but are highlighted in two areas:</p>
<ul>
<li>Module 2 - People and Projects</li>
<li>Module 8 - Execution, Communication and Team Development</li>
</ul><h3>What You Will Learn</h3>
<p>By the end of this course, you should be able to:</p>
<ul>
<li>Explain the value of strong project management</li>
<li>Identify the characteristics of successful projects and project managers</li>
<li>Recognize how current agile/adaptive practices fit into project management</li>
<li>Learn project management processes such as initiation, planning, execution, monitoring and control, and closing</li>
<li>Leverage project management processes and tools based on case studies and real-world situations</li>
<li>Create initial project plan</li>
<li>Using standard project management terminology</li>
</ul><section>
                    <h3>Basic Concepts</h3><ul><li>Project management and its definition</li><li>PM value and key points</li><li>Competing Constraints and Project Success</li><li>Project life cycle</li></ul><h3>People and Projects</h3><ul><li>Overview of people and projects</li><li>Project manager</li><li>Project team</li><li>people and projects in the organization</li></ul><h3>Module 3 - Initiation and Requirements Definition</h3><ul><li>Project launch</li><li>Formulation of project charter</li><li>Conducting stakeholder evaluations</li><li>Requirements definition</li></ul><h3>Using the Work Breakdown Structure</h3><ul><li>Define Work Breakdown Structure (WBS)</li><li>Development of usable WBS</li><li>Utilization of WBS</li></ul><h3>Project Risk Management</h3><ul><li>Need for risk management</li><li>Overview of risk-aware planning</li><li>Identification of risks</li><li>Risk analysis</li><li>Risk response plan</li><li>Implementing countermeasures and monitoring risks</li><li>Environmental considerations that require adaptability</li></ul><h3>Quotation</h3><ul><li>Quote definition</li><li>Quotation approach</li><li>How to estimate</li><li>cost estimate</li><li>Quotation Validation</li></ul><h3>Scheduling</h3><ul><li>Definition of the scheduling process and related terms</li><li>Defining sequences and dependencies</li><li>Determining the critical path</li><li>Examination of schedule risk and optimization of schedule</li></ul><h3>Execution, Communication and Team Development</h3><ul><li>From baseline to execution</li><li>Project communication and stakeholder relationships high performance team</li></ul><h3>Monitoring and Control</h3><ul><li>Definition of monitoring and control</li><li>See control through the lens of competing demands</li><li>Variance analysis and corrective action (earned value)</li><li>Adaptive environment considerations</li></ul><h3>Project Closure</h3><ul><li>Closing the project</li><li>Focus on project migration</li><li>Focus on post-project evaluation</li></ul>


                </section>

Project Management Fundamentals - Japanese: On-Demand

<p>Are you passionate about education and eager to make a difference in the lives of students? Our Level 7 Diploma in Education Management and Leadership course bundle is your gateway to a fulfilling career in the field of education. This comprehensive Level 7 Diploma in Education Management and Leadership bundle equips you with the knowledge and skills required to excel in both educational leadership and classroom support roles.</p><p>In this course, you'll dive into the principles of Level 7 Diploma in Education Management and Leadership, covering curriculum development, strategic planning, and effective leadership strategies. You'll learn to lead educational institutions towards excellence, ensuring quality learning experiences for students.</p><p>As a <strong>Teaching Assistant</strong>, you play a vital role in supporting teachers and enhancing the educational journey of students. Our Level 7 Diploma in Education Management and Leadership courses in this bundle provide you with essential classroom management techniques, child development insights, and inclusive teaching practices. You'll become a valuable asset in the classroom, helping students reach their full potential.</p><p><strong>Career Advancement</strong>: Whether you're just starting your career in education or seeking to advance, this Level 7 Diploma in Education Management and Leadership bundle offers a well-rounded foundation. It's designed to boost your employability and open doors to various educational roles, from Teaching Assistant to Education Manager.</p><p><strong>Flexible Learning</strong>: Our online platform allows you to study at your own pace, making it ideal for busy individuals looking to upskill or launch a new career. You'll have access to a wealth of resources, including video lectures, assessments, and expert guidance.</p><p>Don't miss this opportunity to invest in your future and make a positive impact in education. Enroll in our Level 7 Diploma in Education Management and Leadership bundle today and embark on a rewarding journey towards shaping the minds of tomorrow's leaders.</p><p><strong>This Level 7 Diploma in Education Management and Leadership Bundle consists of the following</strong><strong> 30 </strong><strong>CPD Accredited Premium courses - </strong></p><ul><li>Course 01 :Education Management</li><li>Course 02 :Leadership in Teaching</li><li>Course 03 :SEND Teaching Assistant</li><li>Course 04 :EYFS Teaching Assistant</li><li>Course 05 :Phonics Teaching Certificate</li><li>Course 06 :Remote Teaching</li><li>Course 07 :Lesson Planning for Teaching</li><li>Course 08 :Learning Disability Nursing</li><li>Course 09 :Nursery Nurse</li><li>Course 10 :Mental Health Teaching Assistant</li><li>Course 11 :ADHD Awareness</li><li>Course 12 :The Complete Guide To Getting A Teaching Job</li><li>Course 13 :Positive Handling in Schools</li><li>Course 14 :Learning to Learn - Super Learning</li><li>Course 15 :Educational Psychology</li><li>Course 16 :Teaching Assistant Diploma</li><li>Course 17 :Education and Pedagogy</li><li>Course 18 :Blended Learning Course for Teachers</li><li>Course 19 :Understanding Autism Level 3</li><li>Course 20 :Health and Safety Training for School Administrators</li><li>Course 21 :Child Language Disorder (CLD)</li><li>Course 22 :Child Playwork</li><li>Course 23 :Child Neglect Awareness &amp; Protection</li><li>Course 24 :Communication Skills</li><li>Course 25: Team Management</li><li>Course 26: Problem Solving Skills</li><li>Course 27: Leadership Skills</li><li>Course 28: Presentation Skills</li><li>Course 29: Microsoft Office</li><li>Course 30: Cross-Cultural Awareness Training</li></ul><p><strong>3 </strong><strong>Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques-</strong></p><ul><li>Course 01 :Career Development Plan Fundamentals</li><li>Course 02 :CV Writing and Job Searching</li><li>Course 03 :Interview Skills: Ace the Interview</li></ul><p><strong>Learning Outcome</strong></p><p><strong>This tailor-made Level 7 Diploma in Education Management and Leadership</strong><strong> bundle will allow you to-</strong></p><ul><li>Uncover your skills and aptitudes to break new ground in the related fields</li><li>Deep dive into the fundamental knowledge</li><li>Acquire some hard and soft skills in this area</li><li>Gain some transferable skills to elevate your performance</li><li>Maintain good report with your clients and staff</li><li>Gain necessary office skills and be tech savvy utilising relevant software</li><li>Keep records of your work and make a report</li><li>Know the regulations around this area</li><li>Reinforce your career with specific knowledge of this field</li><li>Know your legal and ethical responsibility as a professional in the related field</li></ul> <p>This Level 7 Diploma in Education Management and Leadership Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments.</p><p><strong>Teaching Assistant Diploma</strong></p><ul><li>Understand the role and responsibilities of a teaching assistant in various educational settings.</li><li>Develop effective classroom management techniques to support the teacher and create an optimal learning environment.</li><li>Gain insights into the principles of child development and how they relate to teaching and learning.</li></ul><p><strong>The Complete Guide To Getting A Teaching Job</strong></p><ul><li>Learn how to create a compelling teaching portfolio and craft a winning CV.</li><li>Master interview techniques specific to the education sector, enhancing your chances of securing a teaching job.</li><li>Understand the different pathways to becoming a qualified teacher and the requirements for each.</li></ul><p><strong>SEND Teaching Assistant</strong></p><ul><li>Explore strategies and best practices for supporting students with Special Educational Needs and Disabilities (SEND).</li><li>Gain proficiency in individualized education plans (IEPs) and their implementation.</li><li>Develop a deeper understanding of various SEND conditions and how they impact learning.</li></ul><p><strong>EYFS Teaching Assistant</strong></p><ul><li>Understand the Early Years Foundation Stage (EYFS) framework and its significance in early childhood education.</li><li>Learn effective methods for promoting play-based learning and nurturing early development.</li><li>Enhance your skills in observation and assessment of young learners.</li></ul><p><strong>Phonics Teaching Certificate</strong></p><ul><li>Acquire expertise in teaching phonics, a fundamental skill for early reading and literacy development.</li><li>Explore phonics assessment tools and strategies for tracking progress.</li><li>Develop engaging phonics activities and resources for the classroom.</li></ul><p><strong>Remote Teaching</strong></p><ul><li>Master the principles of remote teaching, including technology integration and online communication.</li><li>Learn strategies for keeping students engaged and motivated in virtual learning environments.</li><li>Gain confidence in delivering effective remote lessons.</li></ul><p><strong>Lesson Planning for Teaching</strong></p><ul><li>Develop the skills to create well-structured lesson plans that align with curriculum objectives.</li><li>Explore various teaching methods and techniques to cater to diverse learning styles.</li><li>Learn to incorporate assessment and feedback into lesson planning for continuous improvement.</li></ul><p><strong>Learning Disability Nursing</strong></p><ul><li>Gain an in-depth understanding of learning disabilities and their impact on individuals.</li><li>Develop skills in providing person-centered care and support to individuals with learning disabilities.</li><li>Explore legal and ethical considerations in learning disability nursing.</li></ul><p><strong>Nursery Nurse</strong></p><ul><li>Learn about the care and development of children in early years settings, including nurseries.</li><li>Gain knowledge in promoting the physical, social, and emotional well-being of young children.</li><li>Understand the role of a nursery nurse in facilitating early learning experiences.</li></ul><p><strong>Mental Health Teaching Assistant</strong></p><ul><li>Explore the fundamentals of mental health and common mental health conditions among students.</li><li>Develop skills in providing emotional support and promoting well-being in educational settings.</li><li>Understand strategies for fostering a mentally healthy classroom environment.</li></ul><p><strong>ADHD Awareness</strong></p><ul><li>Gain awareness of Attention Deficit Hyperactivity Disorder (ADHD) and its impact on learning and behavior.</li><li>Learn strategies for supporting students with ADHD in the classroom.</li><li>Understand the role of educators in promoting an inclusive and supportive environment for students with ADHD.</li></ul><p><strong>Leadership in Teaching</strong></p><ul><li>Develop leadership skills relevant to educational settings, including decision-making and problem-solving.</li><li>Explore effective communication and team management techniques for educational leadership.</li><li>Understand the responsibilities of educational leaders in driving school improvement.</li></ul><p><strong>Positive Handling in Schools</strong></p><ul><li>Learn safe and effective positive handling techniques to manage challenging behavior in schools.</li><li>Understand legal and ethical considerations related to behavior management.</li><li>Promote a culture of positive behavior support and de-escalation in the school environment.</li></ul><p><strong>Learning to Learn - Super Learning</strong></p><ul><li>Explore strategies for enhancing learning effectiveness, memory retention, and information processing.</li><li>Develop techniques for efficient study skills and time management.</li><li>Discover methods for continuous self-improvement and lifelong learning.</li></ul><p><strong>Educational Psychology</strong></p><ul><li>Gain insights into the psychological principles that underpin teaching and learning.</li><li>Understand how motivation, cognition, and development impact educational outcomes.</li><li>Apply psychological concepts to improve instructional strategies and student engagement.</li></ul><p><strong>Education Management</strong></p><ul><li>Explore the principles of education management, including curriculum design, assessment, and leadership.</li><li>Develop skills in strategic planning and resource allocation for educational institutions.</li><li>Understand the role of education managers in driving quality education.</li></ul><p><strong>Education and Pedagogy</strong></p><ul><li>Deepen your knowledge of pedagogical theories and teaching methodologies.</li><li>Explore innovative approaches to instruction and curriculum development.</li><li>Learn to adapt teaching strategies to meet the diverse needs of learners.</li></ul><p><strong>Blended Learning Course for Teachers</strong></p><ul><li>Acquire expertise in blended learning, combining traditional and online teaching methods.</li><li>Learn to design engaging and effective blended learning experiences.</li><li>Explore technology tools and platforms to support blended learning environments.</li></ul><p><strong>Understanding Autism Level 3</strong></p><ul><li>Gain a comprehensive understanding of autism spectrum disorders (ASD) and their characteristics.</li><li>Develop strategies for providing support and creating inclusive environments for individuals with autism.</li><li>Explore the latest research and interventions in the field of autism.</li></ul><p><strong>Health and Safety Training for School Administrators</strong></p><ul><li>Understand the importance of health and safety in educational settings.</li><li>Learn to identify and mitigate potential hazards in schools.</li><li>Develop skills in emergency response and crisis management in schools.</li></ul><p><strong>Child Language Disorder (CLD)</strong></p><ul><li>Explore the nature of child language disorders and their impact on communication and learning.</li><li>Learn assessment techniques for identifying language disorders in children.</li><li>Gain strategies for intervention and support for children with language disorders.</li></ul><p><strong>Child Playwork</strong></p><ul><li>Understand the principles of playwork and its significance in child development.</li><li>Learn to create and facilitate play opportunities that enhance learning and well-being.</li><li>Explore ethical considerations in child playwork.</li></ul><p><strong>Child Neglect Awareness &amp; Protection</strong></p><ul><li>Gain awareness of child neglect and its signs and consequences.</li><li>Learn how to recognize and report suspected cases of neglect.</li><li>Understand the role of professionals in safeguarding and protecting children from neglect.</li></ul><p><strong>Certification</strong></p><p>After studying the complete Level 7 Diploma in Education Management and Leadership training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and <strong>1 hardcopy certificate for the Title Course completely free</strong>. Other Hard Copy certificates need to be ordered at an additional cost of •8.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        330 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Communication Skills</strong></p><ul><li>Develop effective communication skills, including active listening and assertiveness.</li><li>Enhance your ability to convey ideas clearly and confidently.</li><li>Improve interpersonal communication in both personal and professional contexts.</li></ul><p><strong>Team Management</strong></p><ul><li>Learn strategies for effective team management, including leadership and conflict resolution.</li><li>Develop skills in building and motivating high-performing teams.</li><li>Understand the importance of teamwork in achieving organizational goals.</li></ul><p><strong>Problem Solving Skills</strong></p><ul><li>Develop problem-solving techniques that can be applied in various personal and professional situations.</li><li>Enhance your critical thinking and decision-making abilities.</li><li>Learn to analyze complex problems and develop effective solutions.</li></ul><p><strong>Leadership Skills</strong></p><ul><li>Develop leadership qualities, including self-awareness, resilience, and adaptability.</li><li>Learn to lead by example and inspire others to achieve common goals.</li><li>Understand the ethical responsibilities and challenges of leadership roles.</li></ul><p><strong>Presentation Skills</strong></p><ul><li>Enhance your presentation skills, from content creation to delivery.</li><li>Learn to engage and captivate your audience effectively.</li><li>Develop confidence in public speaking and presentation techniques.</li></ul><p><strong>Microsoft Office</strong></p><ul><li>Master the Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook.</li><li>Learn to create and edit documents, spreadsheets, presentations, and emails.</li></ul><p>Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Education Management and Teaching Assistant bundle! This bundle is also ideal for professionals looking for career advancement.</p><p>Please Note: Our Course is a knowledge-based course. If You want to get qualified, you may consider the following options:</p><ul><li>Level 4 Diploma in Education and Training Management</li><li>OTHM Level 7 Diploma in Education Management and Leadership</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To participate in this Level 7 Diploma in Education Management and Leadership course, all you need is -</p><ul><li>A smart device</li><li>A secure internet connection</li><li>And a keen interest in Education Management and Teaching Assistant</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Upon completing this essential Level 7 Diploma in Education Management and Leadership Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.</p>
                        </div>

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Certificate in Further Education & Training (Cert Ed)

Diploma in Education & Training (DET)

Diploma for School Business Leaders (DSBM)

Education Management

Further Education Teacher

Level 7 Diploma in Education Management and Leadership

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Early Bird

<span style="color: rgb(11, 34, 64); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(11, 34, 64);">Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Is this course accredited and recognised?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Yes, this course is fully approved by&nbsp;</span><a href="https://cpduk.co.uk/" target="_blank" style="color: var(--tw-prose-links); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: var(--tw-prose-links);">CPD</a><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">. Employers universally accept this qualification. You will be able to instantly download and print your certificate as soon as you successfully complete the course.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><figure style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><img src="https://www.intellelearn.com/storage/images/pages/C0icCtUqbmA2C7tNRUo83sIFRgRFFBCKbVOEyYNd.jpg" data-image="uo8h93eydh2q" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">How long will this course take me?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Roughly 1 hour. But you don&#39;t have to do it all in one go.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Who should take this course?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Anyone who wants to improve how they think and learn. There are no entry requirements.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Course Topics</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">We build our courses so that you&#39;re able to better retain what you learn. This course is divided into easy-to-follow interactive modules and includes a multiple-choice test at the end. The benefits of implementing a Structured Problem Solving approach include</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><ul style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><li fr-original-style="" style="box-sizing: border-box;">Team Building Ability</li><li fr-original-style="" style="box-sizing: border-box;">Team Approach to Problem Resolution</li><li fr-original-style="" style="box-sizing: border-box;">Structured and Proven Process</li><li fr-original-style="" style="box-sizing: border-box;">Permanent Problem Resolution</li><li fr-original-style="" style="box-sizing: border-box;">Improved Quality Performance</li><li fr-original-style="" style="box-sizing: border-box;">Financial Savings</li></ul><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Aims of the Training Course</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">By the end of this course you will be able to:</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><ul style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><li fr-original-style="" style="box-sizing: border-box;">Understand the types of problems that can affect a business and the effect of unresolved problems on business performance</li><li fr-original-style="" style="box-sizing: border-box;">Describe the benefits of adopting a structured approach to team problem solving</li><li fr-original-style="" style="box-sizing: border-box;">Enhanced understanding of the issues and a structured approach to generating better solutions.</li><li fr-original-style="" style="box-sizing: border-box;">Define the techniques used to help identify, contain (if necessary) and resolve problems in the workplace</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to apply the appropriate problem-solving technique</li></ul>

Intellelearn

Lean Awareness

Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.


Structured Problem Solving

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>Overview<p>Understand problems and the creative problem solving processIdentify types of information to gather and key questions to ask in problem solving Identify the importance of defining a problem correctlyIdentify and use four different problem definition toolsWrite concrete problem statementsUse basic brainstorming tools to generate ideas for solutionsEvaluate potential solutions against criteria, including cost/benefit analysis and group votingPerform a final analysis to select a solutionUnderstand the roles that fact and intuition play in selecting a solutionUnderstand the need to refine the shortlist and redefine itUnderstand how to identify the tasks and resources necessary to implement solutionsEvaluate and adapt solutions to reality</p><p>This workshop will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, &amp; analyzing data will be covered during class.<br /></p></div><div id="course-pills-2"><h4>Getting Started</h4><ul><li>Workshop Objectives</li></ul><h4>The Problem Solving Method</h4><ul><li>What is a Problem?</li><li>What is Creative Problem Solving?</li><li>What are the Steps in the Creative Solving Process?</li><li>Case Study</li><li>Module Two: Review Questions</li></ul><h4>Information Gathering</h4><ul><li>Understanding Types of Information</li><li>Identifying Key Questions</li><li>Methods of Gathering Information</li><li>Case Study</li><li>Module Three: Review Questions</li></ul><h4>Problem Definition</h4><ul><li>Defining the Problem</li><li>Determining Where the Problem Originated</li><li>Defining the Present State and the Desired State</li><li>Stating and Restating the Problem</li><li>Analyzing the Problem</li><li>Writing the Problem Statement</li><li>Case Study</li><li>Module Four: Review Questions</li></ul><h4>Preparing for Brainstorming</h4><ul><li>Identifying Mental Blocks</li><li>Removing Mental Blocks</li><li>Stimulating Creativity</li><li>Case Study</li><li>Module Five: Review Questions</li></ul><h4>Generating Solutions (I)</h4><ul><li>Identifying Mental Blocks</li><li>Removing Mental Blocks</li><li>Stimulating Creativity</li><li>Case Study</li><li>Module Five: Review Questions</li></ul><h4>Generating Solutions (II)</h4><ul><li>The Morphological Matrix</li><li>The Six Thinking Hats</li><li>The Blink Method</li><li>Case Study</li><li>Module Seven: Review Questions</li></ul><h4>Analyzing Solutions</h4><ul><li>Developing Criteria</li><li>Analyzing Wants and Needs</li><li>Using Cost/Benefit Analysis</li><li>Case Study</li><li>Module Eight: Review Questions</li></ul><h4>Selecting a Solution</h4><ul><li>Doing a Final Analysis</li><li>Paired Comparison Analysis</li><li>Analyzing Potential Problems</li><li>Case Study</li><li>Module Nine: Review Questions</li></ul><h4>Planning Your Next Steps</h4><ul><li>Identifying Tasks</li><li>Identifying Resources</li><li>Implementing, Evaluating, and Adapting</li><li>Case Study</li><li>Module Ten: Review Questions</li></ul><h4>Creating a Performance Plan</h4><ul><li>Planning the Follow-Up Meeting</li><li>Celebrating Successes</li><li>Identifying Improvements</li><li>Case Study</li><li>Module Eleven: Review Questions</li></ul><h4>Wrapping Up</h4><ul><li>Words from the Wise</li><li>Lessons Learned</li></ul></div>

Nexus Human

Creative Thinking

Problem Solving

8D Problem Solving

Creative Design

Creativity

Creativity & Innovation

Creative Problem Solving

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In the UK, the estimated salary for a Customer Service Advisor typically ranges from &pound;18,000 to &pound;25,000 per year, depending on experience and location. Customer Service Advisors play a vital role in solving issues and satisfying customers. Customer Service Advisor job is trending worldwide due to the growing emphasis on excellent customer service experiences, increased e-commerce activities and emphasis on business customer service reputation.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Outcomes:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Apply defusing techniques in Customer Service interactions.</li><li fr-original-style="" style="box-sizing: border-box;">Employ proactive strategies in Customer Service management.</li><li fr-original-style="" style="box-sizing: border-box;">Utilise problem-solving methods to enhance Customer Service.</li><li fr-original-style="" style="box-sizing: border-box;">Engage in brainstorming for effective Customer Service solutions.</li><li fr-original-style="" style="box-sizing: border-box;">Channel customer anger through Customer Service skills.</li></ul><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">More Benefits:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">LIFETIME access</li><li fr-original-style="" style="box-sizing: border-box;">Device Compatibility</li><li fr-original-style="" style="box-sizing: border-box;">Free Workplace Management Toolkit</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> Key Modules from Customer Service Advisor with Problem Solving Skills Diploma: <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Defusing Techniques: </strong>Master seven distinct defusing techniques to elevate your Customer Service aptitude.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Proactive Customer Management: </strong>Implement proactive management strategies to optimise Customer Service outcomes.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Problem-solving &amp; Decision-making: </strong>Integrate critical problem-solving and decision-making methods into your Customer Service approach.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Brainstorming &amp; Reverse Brainstorming: </strong>Utilise brainstorming and reverse brainstorming to find innovative Customer Service solutions.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Anger Channelling: </strong>Apply the art of anger channelling to maintain and improve Customer Service standards.</p><div id="optional_extras" fr-original-style="" style="box-sizing: border-box;">

                        </div>

Empower UK Employment Training

Customer Care

Know Your Customer (KYC)

Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified

<p>Utilize the four stages of problem-solving and discover what characteristics you need to consider when solving a problem. What is the difference between a problem and dilemma? We will demonstrate how you can verify that your problem has been resolved by evaluation and questions.</p><h3>Learning Objectives</h3><p>Apply effective problem SOLVERâ¢ behaviors and attitudes, Implement the four stages of a systematic problem-solving process, Utilize 10 creative problem-solving techniques</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Chart Learning Solutions

Problem Solving: Four Stages of Creative Problem Solving

<section>
<div>
<p>We can coach you in your use of Solution Circles, Insights and Solution Circles and Circle of Adults.</p><p>These are in-depth processes that support professional teams to problem solve together around a young person presenting with complex social, emotional and behavioural needs. </p><p>These reflective problem solving processes differs from other person centred planning processes in that the child and family are not present. These processes are for stuck teams trying to figure out issues where they need to be very honest with each other, share their emotions, state their greatest fears and struggles in a safe situation. Whilst it is good practice to let a family know that they are being talked about in a meeting - they need to know that this is the professionals <em>sorting themselves</em> out for their benefit and not a time for them to participate. If they insist on being present then talk to us about our emerging Family Circles work.</p><p>These innovative processes enable adults involved in working with the young person to reflect and hypothesise about this young person's needs. This leads to joint problem-solving around ways forward to support this young person in their educational setting.</p><p>Circle of Adults uses a structured process and graphic facilitation to guide staff through a set of key questions to reach a deeper understanding of a young person's behaviour and needs. This deeper understanding is used to generate new strategies for the team's work with the young person.</p><p><br /></p><p>Examples of feedback from staff who have attended the sessions include:</p><p> </p><p><em>The session was very helpful in planning ways forward and empowered for staff (Headteacher of a Devon primary school)</em></p><p><em>It is the first time that we have shared how this behaviour impacts on us and it's good to know how we can support each other (Devon primary school teacher)</em></p><p><em>Brilliant! Getting staff to agree and adhere to common strategies is the key to success (Teacher in specialist provision in Torbay)</em></p><p><br /></p>
</div>
</section>

We will your support your facilitation skills when learning Circle of Adults, Solution Circles and Insights and Solution Circles

<p fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues.</p><p style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);"></p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Category</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Behaviour and Relationships
<br fr-original-style="" style="box-sizing: border-box;">Visioning and Problem Solving</p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Description</h3><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;The question is not should they be here anymore. Now it&rsquo;s how can we figure out how best to include them?&rsquo;</p></blockquote><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Behaviour problems, relationship challenges and personnel dilemmas can all be worked on with these team oriented problem solving processes.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">We will introduce participants to a range of powerful effective approaches for them to choose from back in their own workplaces.</p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Testimonials</h3><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">A great day &ndash; going away buzzing with ideas</p></blockquote><p fr-original-style="text-align: center;" style="text-align: center; font-size: 16px; box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/RrpI3FCcJBg" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></p><blockquote fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Excellent!</p></blockquote><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Inspirational!</p></blockquote><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Informative!</p></blockquote><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Learning Objectives</h3><ol fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Increased confidence regarding problem solving around inclusion in mainstream settings</li><li fr-original-style="" style="box-sizing: border-box;">Access to a wider range of practical strategies and techniques to impact on communication, realtionship, learning and behaviour issues</li><li fr-original-style="" style="box-sizing: border-box;">Learn new problem solving processes</li></ol><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Who Is It For ?</h3><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Early Years and School based Practitioners</li><li fr-original-style="" style="box-sizing: border-box;">Heads and Deputies</li><li fr-original-style="" style="box-sizing: border-box;">Guidance staff</li><li fr-original-style="" style="box-sizing: border-box;">Learning Support teams</li><li fr-original-style="" style="box-sizing: border-box;">SENCOs</li><li fr-original-style="" style="box-sizing: border-box;">Primary and secondary teachers</li><li fr-original-style="" style="box-sizing: border-box;">Parents</li><li fr-original-style="" style="box-sizing: border-box;">Local Authority Support Services</li><li fr-original-style="" style="box-sizing: border-box;">Community workers and carers</li></ul><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Content</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The course answers the questions :</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How can we work out how to include this child best?</li><li fr-original-style="" style="box-sizing: border-box;">Is there a more structured way to run this meeting?</li><li fr-original-style="" style="box-sizing: border-box;">Can we explore the emotional impact the person is having on us and still agree strategies?</li><li fr-original-style="" style="box-sizing: border-box;">How can I get unstuck from this problem?</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The day will cover:</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Solution Circles</li><li fr-original-style="" style="box-sizing: border-box;">Solution Focused approaches</li><li fr-original-style="" style="box-sizing: border-box;">Synectics &ndash; using analogies and out of the box creativity</li><li fr-original-style="" style="box-sizing: border-box;">Circles of Adults</li><li fr-original-style="" style="box-sizing: border-box;">Using Imagination to solve problems</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">If you liked this course you may well like:</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;"><a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions.com/training/circles-of-adults/" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">CIRCLES OF ADULTS</a></p>

PROBLEM SOLVING TOOLS AND TECHNIQUES

Written by Colin Newton and Derek Wilson. Price is per person

"Creating Circles of Friends" Book

<p style="color: rgb(80, 54, 89); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(80, 54, 89);">This practical course is perfect if you are overwhelmed by options and have difficulty making decisions. Our trainers bring useful tools and techniques to the rescue, making problem solving and decision making a breeze.</p><ul style="color: rgb(102, 102, 102); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(102, 102, 102);"><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Different ways to define and analyse problems</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Is the problem ours to solve?</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Being clear about solutions &ndash; Would Like, Want and Must-Have</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Using brainstorming, problem solving and creative thinking techniques</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Evaluate all the options using simple criteria</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Information overload and how to avoid it</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Decision making techniques</li></ul><div fr-original-style="" style="box-sizing: border-box;">4 weeks - 1 session a week (3hrs live online)</div><h2 style="color: rgb(35, 73, 109); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 73, 109);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">This course is also available as in-house training at a fixed cost for up to 12 delegates.&nbsp;</span><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Email us&nbsp;for more information. <a href="mailto:admin@sterlingtraining.org" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">admin@sterlingtraining.org</a>.uk</span></h2>

Sterling Training

Tools and techniques to make solving problems and decision-making a breeze!

Problem Solving and Decision Making

<div><div id="commonContent"><h3>Overview</h3><p>With the ever-increasing demand for Problem Solving in personal &amp; professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Problem Solving  may be.</p><p>Learning about Problem Solving  or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Problem Solving . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Problem Solving  is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.</p><p>The self-paced online learning methodology by compete high in this Problem Solving  course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!</p><p>Instead of searching for hours, enrol right away on this Problem Solving  course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.</p><h3>Who is this course for?</h3><p>While we refrain from discouraging anyone wanting to do this Problem Solving  course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it:</p><ol><li>Anyone looking for the basics of Problem Solving ,</li><li>Jobseekers in the relevant domains,</li><li>Anyone with a ground knowledge/intermediate expertise in Problem Solving ,</li><li>Anyone looking for a certificate of completion on doing an online training on this topic,</li><li>Students of Problem Solving , or anyone with an academic knowledge gap to bridge,</li><li>Anyone with a general interest/curiosity</li></ol><h3>Career Path</h3><p>This Problem Solving  course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.</p></div></div><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 - The Creative Problem Solving and Decision Making</h4><div><div><ul><li><div>
<span></span><h5>
The Creative Problem Solving and Decision Making</h5></div><div>
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Module 2 - The Problem Solving Model</h4><div><div><ul><li><div>
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The Problem Solving Model</h5></div><div>
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Module 3 - Problem Solving Tools and Techniques</h4><div><div><ul><li><div>
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Problem Solving Tools and Techniques</h5></div><div>
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Module 4 - Making Good Decisions</h4><div><div><ul><li><div>
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Making Good Decisions</h5></div><div>
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Module 5 - Developing Critical Thinking Skills</h4><div><div><ul><li><div>
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Developing Critical Thinking Skills</h5></div><div>
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Module 6 - Understanding Creativity and Innovation</h4><div><div><ul><li><div>
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Understanding Creativity and Innovation</h5></div><div>
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Module 7 - Creativity and Innovation in Business</h4><div><div><ul><li><div>
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Creativity and Innovation in Business</h5></div><div>
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Module 8 - Individual and Group Techniques for Creativity</h4><div><div><ul><li><div>
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Individual and Group Techniques for Creativity</h5></div><div>
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Compete High

Problem Solving Masterclass

<p>The <strong>Creative Problem Solving</strong> course offers an engaging and intellectually stimulating pathway into the world of innovative thinking and solution-finding. This course, structured into ten comprehensive modules, is tailored to empower you with the skills needed to approach problems with creativity and efficiency. Starting with the Problem Solving Method, it lays the groundwork for a deep understanding of systematic problem-solving techniques. As you move through the stages of information gathering and problem definition, the course fosters a mindset that looks beyond conventional solutions, encouraging a fresh perspective on problem-solving.</p>
<p>The heart of the course lies in its focus on brainstorming and generating solutions, spread across two insightful modules. These segments are designed not just to spur creative thought but also to equip you with practical tools for idea generation. The journey continues through the analytical process of sifting through potential solutions, culminating in the selection of the most viable option. The course rounds off with pragmatic steps for implementation, including planning, execution, and the crucial aspect of recording lessons learned, ensuring that each problem solved adds to a repository of experience and knowledge.</p>
<p><strong>Learning Outcomes</strong></p>
<ul>
<li>Develop a structured approach to solving problems creatively.</li>
<li>Enhance skills in gathering and interpreting relevant information.</li>
<li>Cultivate the ability to define problems clearly and accurately.</li>
<li>Learn innovative brainstorming techniques for solution generation.</li>
<li>Master the art of analyzing and selecting the most effective solutions.</li>
</ul>
<h3><b>Why choose this Creative Problem Solving<span> course</span>?</b></h3>
<ol>
<li>Unlimited access to the course for a lifetime.</li>
<li>Opportunity to earn a certificate accredited by the <b>CPD Quality Standards</b> and <b>CIQ </b>after completing this course.</li>
<li>Structured lesson planning in line with industry standards.</li>
<li>Immerse yourself in innovative and captivating course materials and activities.</li>
<li>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</li>
<li>Flexibility to complete the Course at your own pace, on your own schedule.</li>
<li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li>
<li>Unlock career resources for CV improvement, interview readiness, and job success.</li>
</ol>
<h3><b>Who is this Creative Problem Solving<span> </span></b><b><span>course </span></b><b>for?</b></h3>
<ul>
<li>Professionals seeking to improve their problem-solving skills.</li>
<li>Team leaders and managers aiming to foster creative thinking in their teams.</li>
<li>Individuals interested in enhancing their analytical and decision-making abilities.</li>
<li>Entrepreneurs looking for innovative approaches to business challenges.</li>
<li>Students and lifelong learners aspiring to develop critical thinking skills.</li>
</ul>
<h3><b>Career path</b></h3>
<ul>
<li><strong>Innovation Manager</strong> - £35,000 to £60,000</li>
<li><strong>Business Analyst</strong> - £30,000 to £50,000</li>
<li><strong>Project Manager</strong> - £33,000 to £55,000</li>
<li><strong>Strategy Consultant</strong> - £40,000 to £70,000</li>
<li><strong>Product Manager</strong> - £35,000 to £60,000</li>
<li><strong>Marketing Strategist</strong> - £28,000 to £50,000</li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Creative Problem Solving</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning. This </span><span>course</span><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.</span></p><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"> Module One: The Problem Solving Method</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Problem Solving Method</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Two: Information Gathering</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Information Gathering</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Three: Problem Definition</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Problem Definition</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Four: Preparing for Brainstorming</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Preparing for Brainstorming</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Five: Generating Solutions (I)</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Generating Solutions (I)</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Six: Generating Solutions (II)</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Generating Solutions (II)</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Seven: Analyzing Solutions</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Analyzing Solutions</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Eight: Selecting a Solution</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Selecting a Solution</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Nine: Planning Your Next Steps</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Planning Your Next Steps</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Ten: Recording Lessons Learned</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Recording Lessons Learned</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

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