Name: Customer Relationship Management Data Analysis: Extracting Insights for Success Course
Price: 12 GBP
Availability: InStock

Generation Leader

NHS Management

Healthcare

Management & Leadership Foundation Course

General Admission

<p><strong> 24-Hour Knowledge Knockdown! Prices Reduced Like Never Before </strong></p><p>Did you know that in the UK, the facilities management industry is worth over <strong>£120 billion</strong> and employs over <strong>1 million</strong> people? Effective facilities management is crucial for businesses of all sizes, ensuring a safe, productive, and sustainable work environment. This Facilities Management at QLS Level 5 course will equip you with the knowledge and skills to excel in this dynamic field.</p><p><strong>This </strong><strong>Diploma in Facilities Management at QLS Level 5</strong><strong> course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points)</strong><strong>!</strong></p><p>Our<strong> Facilities Management </strong>course takes you through a comprehensive journey, covering everything from space and workplace services management to essential aspects like health and safety, sustainability, and maintenance. You'll learn about managing human resources and contracts, navigating lease purchases and vendor relationships, and even explore project management fundamentals in this facilities management course.</p><p><strong>Learning Outcomes of Facilities Management</strong></p><ul><li>Explain the key principles and functions of facilities management.</li><li>Implement space management strategies for optimal workplace layout.</li><li>Manage essential workplace services for efficient operations.</li><li>Apply human resource and contract management best practices.</li><li>Develop strategies for lease purchases and effective vendor management.</li><li>Implement sustainable practices to minimise environmental impact.</li></ul><p>Enrol today in the Facilities Management course and unlock your potential to become a highly sought-after facilities management professional.</p><p><strong>Why Choose Our Course?</strong></p><ul><li>Get a <strong>Free QLS Endorsed certificate </strong>upon completion of Facilities Management</li><li>Get a <strong>free student ID card</strong> with Facilities Management Training</li><li>Get instant access to this course.</li><li>Learn from anywhere in the world</li><li>The Facilities Management is affordable and simple to understand</li><li><strong>Lifetime access</strong> to the Facilities Management course materials</li><li>The Facilities Management comes with 24/7 tutor support</li></ul> <p>Start your learning journey straightaway!</p><p>This Facilities Management's curriculum has been designed by the experts with years of Facilities Management experience behind them. This course is extremely dynamic and well-paced to help you understand Facilities Management with ease.</p><p><strong>Assessment Process</strong></p><p>After completing an online module, you will be given immediate access to a specially designed MCQ test. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the <strong>Diploma in Facilities Management at QLS Level 5</strong> exams.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        150 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is Knowledge-based not a regulated course. To get Qualified, you may choose the following options<strong>:</strong></p><ul><li>British Institute of Facilities Management</li><li>The Institute of Workplace and Facilities Management</li><li>The Institute of Workplace and Facilities Management</li><li>IWFM Level 3 Award in Facilities Management</li><li>IWFM Level 4 Award in Facilities Management</li><li>IWFM Level 5 Award in Facilities Management</li><li>IWFM Level 4 Certificate in Facilities Management</li><li>IWFM Level 5 Certificate in Facilities Management</li><li>Level 3 Certificate in Facilities Management (RQF)</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this bundle.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPDQS Accredited PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Diploma in Facilities Management at QLS Level 5</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Academy for Health and Fitness

Facilities Management at QLS Level 5

<p>Did you know that prior to the pandemic, global travel and tourism directly contributed approximately £2.9 trillion to the world's GDP? And now, as the world begins to venture out again, there's an unprecedented surge in travel, especially within the UK. There's an ever-growing demand for skilled professionals who can navigate the intricate world of travel and tourism. Our meticulously curated online course, "Travel Agency Operations", is tailor-made to provide you with the expertise to excel in this re-emerging field.</p><p>From gaining a solid understanding of the global tourism landscape in 'Overview of Travel &amp; Tourism', to mastering client relationships in 'Managing Customer Relationships (CRM)', this course offers a wide array of modules. Learn about promoting sustainable tourism, ensuring stellar communication, and even handling travel crises. Our course doesn't just teach you about travel; it equips you to shape the travel experiences of countless individuals, creating memories that last a lifetime.</p><p>The importance of "Travel Agency Operations" cannot be stressed enough. With the dynamism and ever-changing nature of the tourism sector, proficiency in operational aspects will set you apart. Your ability to manage relationships, promote public awareness campaigns, and champion sustainable tourism will be vital. As the UK continues to be a major hub for both incoming and outgoing tourism, you'll be positioned at the forefront, capitalising on opportunities and setting the gold standard in the industry.</p><p><strong>Step into the world of travel with confidence and prowess. Enrol in "Travel Agency Operations" and let your journey begin.</strong></p><p><strong>Learning Outcomes : </strong></p><ul><li>Understand the foundational framework of travel agency operations.</li><li>Discover the various elements involved in crafting memorable travel experiences.</li><li>Learn about the strategic decision-making processes in a travel agency.</li><li>Recognise the role of meticulous planning in successful travel operations.</li><li>Gain insights into managing and optimising agency resources for maximum efficiency.</li><li>Develop skills in building and maintaining client relationships in the travel industry.</li><li>Navigate the intricacies of catering to a diverse clientele with varying travel needs.</li></ul><p>"Travel Agency Operations" unravels the multifaceted world of travel planning and management. This course encapsulates the essence of creating tailor-made journeys, strategic operations, resource management, and client relationship building. Equip yourself with a comprehensive understanding of the industry and embark on a career journey that promises both adventure and growth.</p><p><strong>Course Curriculum: </strong></p><ul><li>Module 01: Overview of Travel &amp; Tourism</li><li>Module 02: Services &amp; Products in Tourism</li><li>Module 03: Travel Retail &amp; Tour Operations</li><li>Module 04: Promotional Strategies in Tourism</li><li>Module 05: Enhancing Communication Abilities</li><li>Module 06: Ensuring Client Satisfaction</li><li>Module 07: Managing Customer Relationships (CRM)</li><li>Module 08: HR Practices in the Travel Sector</li><li>Module 09: Handling Crises and Managing Attractions</li><li>Module 10: Procedures in Transport Management</li><li>Module 11: Embracing Sustainable Tourism</li><li>Module 12: Promoting Public Awareness Campaigns</li></ul><p>And many more ...</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        150 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Travel Agency Operations course will be a great source of knowledge for you to improve your existing skills and take them to the next level.</p><p><strong>Please Note:</strong> Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Anyone can enrol in this Travel Agency Operations course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Travel Consultant: £18,000 - £30,000</li><li>Tour Coordinator: £20,000 - £32,000</li><li>Travel Agency Manager: £28,000 - £50,000</li><li>Destination Specialist: £24,000 - £40,000</li><li>Travel Product Manager: £30,000 - £55,000</li><li>Tour Operations Manager: £25,000 - £48,000</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Hardcopy QLS Certificate</h4>
        <p>
            Hard copy certificate -
            £125
        </p>

                        </div>

Imperial Academy

Level 4 QLS Endorsed Course | CPD Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Travel Agency Operations at QLS Level 4

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			<h2>Overview
</h2>		</div>
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					<p>This comprehensive course on <strong>Sexual Harassment Awareness Training </strong>will deepen your understanding on this topic.</p><p>After successful completion of this course you can acquire the required skills in this sector. This <strong>Sexual Harassment Awareness Training </strong> comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market.   </p><p>So enrol in this course today to fast-track your career ladder.</p>					</div>
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			<h2>How will I get my certificate?</h2>		</div>
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					<p>You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.</p>					</div>
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			<h2>Who is This course for?</h2>		</div>
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					<p>There is no experience or previous qualifications required for enrolment on this <strong>Sexual Harassment Awareness Training</strong>. It is available to all students, of all academic backgrounds.</p>					</div>
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			<h2>Requirements</h2>		</div>
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					<p>Our <strong>Sexual Harassment Awareness Training</strong> is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.</p><p>There is no time limit for completing this course, it can be studied in your own time at your own pace.</p>					</div>
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			<h2>Career Path</h2>		</div>
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					<p>Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to-</p><ul><li>Open doors of opportunities</li><li>Increase your adaptability</li><li>Keep you relevant</li><li>Boost confidence</li></ul><p>And much more!</p>					</div>
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		</div>
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		</section>
						</div>
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					</div> <h3>Course Curriculum</h3><div><p>8 sections • 8 lectures • 01:16:00 total length</p></div><div><div><div><div><div><div><div><p>•What is Sexual Harassment?: 00:10:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Sexual Harassment in the workplace: 00:12:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•The law and sexual Harassment: 00:08:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Addressing Sexual Harassment: 00:10:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Prevent Sexual Harassment at work: 00:10:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Policies and procedures: 00:08:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•How to Deal with Sexual Harassment in the Workplace: 00:08:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Mediation and the Aftermath: 00:10:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Apex Learning

Sexual Harassment

Certificate of Completion of Training (CCT)

Health & Safety Awareness

Sexual Education

Professional Skills Course (PSC)

Trainers Course

Sexual Harassment Awareness Training

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			<h2><b>Course Description</b></h2>
<p><span>Get instant knowledge from this bite-sized <strong>Diploma in EYFS Teaching Part - 1</strong> course. This course is very short and you can complete it within a very short time. In this Diploma in EYFS Teaching Part - 1 course you will get fundamental ideas of EYFS teaching, the key strategy of EYFS, promoting learning and so on. Enrol in this course today and start your instant first step towards the introduction to EYFS. Learn faster for instant implementation.</span></p>
<h2><b>Learning outcome</b><span> </span></h2>
<ul>
<li><span>Familiarise with EYFS </span></li>
<li><span>Understand the importance of early years in development </span></li>
<li><span>Gain in-depth knowledge of the EYFS teaching techniques </span></li>
<li><span>Deepen your understanding of working as an EYFS teacher </span></li>
<li><span>Promote learning and development</span></li>
</ul>
<h2><b>How Much Do Learning Support Assistants Earn?</b></h2>
<ul>
<li><span>Senior - £29,000(Appx.)</span></li>
<li><span>Average - £19,000(Appx.)</span></li>
<li><span>Starting - £13,000(Appx.) </span></li>
</ul>
<h2><b>Requirement</b></h2>
<p>Our <span><strong>Diploma in EYFS Teaching Part - 1</strong></span><strong> </strong>is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</p><table>				<tbody><tr>
					<td colspan="4">Diploma in EYFS Teaching Part - 1</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 01: Introduction to EYFS</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Module 02: Importance of Early Years in Development</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
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					<td>Module 03: EYFS Teaching Techniques</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Module 04: Working as an EYFS Teacher</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Module 05: Promoting Learning and Development</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
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					<td colspan="4">Assignment</td>
				</tr>
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					<td><i></i></td>
					<td>Assignment - Diploma in EYFS Teaching Part - 1</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

iStudy UK

Primary Teaching

Initial Teacher

Further Education (FE)

Early Years Foundation Stage (EYFS)

Further Education Teacher

Early Years Professional Status (EYPS)

Diploma in EYFS Teaching Part - 1

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					<div><p><span>Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Montessori Education for Early Childhood</span><span> has been specially designed to help learners gain a good command of Montessori Education for Early Childhood</span><span>, providing them with a solid foundation of knowledge to become a qualified professional.</span></p><p><span>Through this Montessori Education for Early Childhood</span><span>, you will gain both practical and theoretical understanding of Montessori Education for Early Childhood </span><span>that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.</span></p><p><span>Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals.</span></p></div>
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				<h2>Learning outcome</h2>
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					<ul>
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										<span>Get a deep understanding of the Montessori Education for Early Childhood just in hours not years</span>
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										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
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										<span>Know how to use your theoretical and practical knowledge to adapt in any working environment</span>
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										<span>Get help from our expert tutors anytime you need</span>
									</li>
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										<span> Access to course contents that are designed and prepared by industry professionals</span>
									</li>
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										<span>Study at your convenient time and from wherever you want </span>
									</li>
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				<h2>Requirements</h2>
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					<ul>
							<li>
											<span>
													</span>
										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
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										<span>Access to any internet-enabled smart device.</span>
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				<h2>Why should I take this course?</h2>
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										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
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										<span>You will receive a completion certificate upon completing the course.</span>
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										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
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										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
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										<span>You will be able to incorporate various practical techniques successfully and understand your customers better.</span>
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                                <h2>Course Curriculum</h2>
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					<td>Lesson 01: Introduction</td><td><span>🕐 00:06:00</span></td>
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					<td>Lesson 02: Basic Principles</td><td><span>🕐 00:09:00</span></td>
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					<td>Lesson 03: Montessori Mobiles</td><td><span>🕐 00:04:00</span></td>
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					<td>▶</td>
					<td>Lesson 04: Montessori Activities</td><td><span>🕐 00:08:00</span></td>
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					<td>Lesson 05: Designing Montessori Home</td><td><span>🕐 00:06:00</span></td>
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					<td>Lesson 06: Setting Rules in the Montessori Approach</td><td><span>🕐 00:10:00</span></td>
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					<td>▶</td>
					<td>Lesson 07: Teaching Children About Emotions</td><td><span>🕐 00:09:00</span></td>
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					<td>▶</td>
					<td>Lesson 08: Mathematics Montessori</td><td><span>🕐 00:38:00</span></td>
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					<td>Lesson 09: Montessori Screen</td><td><span>🕐 00:15:00</span></td>
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					<td colspan="4"><strong>Downloadable Resources</strong></td>
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					<td>Resource - Montessori Education for Early Childhood</td><td><span>🕐 00:00:00</span></td>
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Skill Up

Online Course Marketing

Online Course Creation

Montessori

Montessori Teacher

Education Management

Early Childhood Education

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Montessori Education for Early Childhood

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Imagine you&#39;re in charge of a busy hospitality operation, managing everything from staff to finances to customer satisfaction. It&#39;s a demanding role, but with our <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Hospitality Operations Manager QLS Endorsed Courses,</strong> you can gain the skills and knowledge you need to succeed in this exciting and rewarding field.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In the UK, the hospitality industry significantly contributes to the economy, generating over &pound;130 billion in revenue annually. With courses like Hospitality &amp; Restaurant Management and Event Planning, you&#39;ll gain a comprehensive education in the strategies and operations that keep hotels, restaurants, and other hospitality businesses running smoothly.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">But it&#39;s not just about the technical skills. Our bundle also includes courses like Diploma in Customer Relationship Management and Making Budget &amp; Forecast, which can help you build strong relationships with customers and manage finances effectively. With the proper knowledge, you&#39;ll be better equipped to meet the demands of the industry and contribute to your company&#39;s success.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">And with<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> 10 QLS Endorsed certificate hardcopies included free of charge,</strong> you&#39;ll have the credentials to prove your expertise in these areas. Whether you&#39;re looking to start a career in hospitality management or advance in your current position, our Hospitality Operations Manager QLS Endorsed Courses has everything you need to succeed.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">So why should people in the UK learn about hospitality operations management? The numbers speak for themselves - the hospitality industry is a significant employer, with an estimated 3.2 million jobs in the sector. By gaining the right qualifications and skills, you can set yourself apart from the competition and tap into a rewarding and exciting career path.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Don&#39;t miss out on this opportunity to take your hospitality operations skills to the next level and join the ranks of successful professionals in the UK. Order our Hospitality Operations Manager QLS Endorsed Courses today and unlock your potential for success.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This bundle comprises the following courses:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">QLS Endorsed Courses:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 01:&nbsp;</strong>Hospitality &amp; Restaurant Management</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 02:&nbsp;</strong>Event Planning</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 03:&nbsp;</strong>Leisure Management</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 04:&nbsp;</strong>Travel &amp; Tourism</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 05:&nbsp;</strong>Catering Management</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 06:&nbsp;</strong>Food Hygiene and Safety</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 07:&nbsp;</strong>Food Labelling</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 08:&nbsp;</strong>Diploma in Customer Relationship Management (CRM)</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 09:&nbsp;</strong>Making Budget &amp; Forecast</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 10:&nbsp;</strong>Business Startup</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Outcomes:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Develop skills in hospitality and restaurant management, including customer service, menu planning, and food preparation.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the event planning process, from conceptualisation to execution, including budgeting, vendor management, and marketing.</li><li fr-original-style="" style="box-sizing: border-box;">Acquire knowledge of leisure management, including fitness programs, recreational activities, and facility management.</li><li fr-original-style="" style="box-sizing: border-box;">Gain expertise in the travel and tourism industry, including travel planning, transportation, and accommodations.</li><li fr-original-style="" style="box-sizing: border-box;">Learn about catering management, including menu planning, food and beverage selection, and kitchen operations.</li><li fr-original-style="" style="box-sizing: border-box;">Acquire knowledge of food hygiene and safety, including food handling, preparation, storage, and distribution.</li><li fr-original-style="" style="box-sizing: border-box;">Develop an understanding of customer relationship management, budgeting, and business startup in the hospitality industry.</li></ul><h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;"></h2><h2 style="color: rgb(65, 65, 65); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(65, 65, 65);">Course&nbsp;Description</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This bundle of hospitality<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> Operations Manager QLS Endorsed Courses </strong>is designed to provide learners with the necessary skills and knowledge to excel in the hospitality and tourism industry. The courses cover a broad range of topics, including hospitality and restaurant management, event planning, leisure management, travel and tourism, catering management, food hygiene and safety, and customer relationship management. Additionally, the bundle includes courses on budgeting and business startup, providing learners with the tools to start their own hospitality business.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why Choose Imperial Academy?</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Fully Online Training</li><li fr-original-style="" style="box-sizing: border-box;">QLS Endorsed &amp; CPD Accredited Certificate</li><li fr-original-style="" style="box-sizing: border-box;">No Time Limits. Study at Your Own Pace</li><li fr-original-style="" style="box-sizing: border-box;">Expert Instructors</li><li fr-original-style="" style="box-sizing: border-box;">Audio Visual Training</li><li fr-original-style="" style="box-sizing: border-box;">Up-to-date Curriculum and Valuable Guidelines</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certification:&nbsp;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Quality Licence Scheme ensures excellence and quality. These courses&#39; learning outcomes provide the learners with high competence in their line of work as well. So, <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">QLS Endorsed</strong> courses deliver not only deep knowledge but also add tremendous value to the resume.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">After completing the assessments, learners will be eligible for a prestigious <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">QLS Certificate</strong> for each endorsed course in this bundle. Moreover, the certificates will be delivered to their home free of cost!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Who is this course for?</div>
    </h2><div id="who_is_this_course_for" fr-original-style="" style="box-sizing: border-box;">
                            <ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Individuals looking to start a career in the hospitality and tourism industry.</li><li fr-original-style="" style="box-sizing: border-box;">Professionals seeking to enhance their skills in hospitality and tourism management.</li><li fr-original-style="" style="box-sizing: border-box;">Entrepreneurs interested in starting a hospitality or catering business.</li><li fr-original-style="" style="box-sizing: border-box;">Individuals interested in event planning or leisure management.</li><li fr-original-style="" style="box-sizing: border-box;">Those seeking to gain knowledge of food safety and hygiene regulations.</li></ul>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Requirements</div>
    </h2><div id="requirements" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Anyone can enrol in this <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Hospitality Operations Manager QLS Endorsed Courses</strong>.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Career path</div>
    </h2><div id="career_path" fr-original-style="" style="box-sizing: border-box;">
                            <ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Hotel Manager: &pound;22,000 - &pound;80,000 per year</li><li fr-original-style="" style="box-sizing: border-box;">Event Planner: &pound;17,000 - &pound;40,000 per year</li><li fr-original-style="" style="box-sizing: border-box;">Travel Agent: &pound;14,000 - &pound;36,000 per year</li><li fr-original-style="" style="box-sizing: border-box;">Catering Manager: &pound;20,000 - &pound;50,000 per year</li><li fr-original-style="" style="box-sizing: border-box;">Restaurant Manager: &pound;18,000 - &pound;50,000 per year</li><li fr-original-style="" style="box-sizing: border-box;">Leisure Centre Manager: &pound;20,000 - &pound;45,000 per year</li></ul>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Certificates</div>
    </h2><div id="optional_extras" fr-original-style="" style="box-sizing: border-box;">
                                    <h4 fr-original-style="" style="box-sizing: border-box;">Hard Copy QLS Certificate</h4>
        <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
            Hard copy certificate -
            Included
        </p>
        <h4 fr-original-style="" style="box-sizing: border-box;">PDF Certificate</h4>
        <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
            Digital certificate -
            Included
        </p>
        <h4 fr-original-style="" style="box-sizing: border-box;">Student ID Card</h4>
        <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
            Digital certificate -
            Included
        </p>

                        </div>

Hospitality & Catering

Event Management

Hospitality Management

Hospitality & Tourism

Hospitality

10 QLS Endorsed Courses for Operations Manager  | 10 QLS Endorsed Hard Copy Certificates | Life Time Access | Tutor Support

Hospitality Operations Manager QLS Endorsed Courses

<p>ð Unlock Success in the Workplace with Mastering Workplace Communication through Active Listening! ð</p><p> </p><p>Are you looking to propel your career to new heights? Enhance your professional relationships? Elevate your communication skills to stand out in today's competitive workplace?</p><p>Welcome to our transformative online course: 'Mastering Workplace Communication through Active Listening.'</p><p>In this comprehensive program, you will embark on a journey that goes beyond traditional communication methods. Active listening is the cornerstone of effective communication, and this course is designed to equip you with the essential skills to become a master communicator.</p><p> </p><p>ð What You'll Gain:</p><ol><li><strong>Enhanced Communication Proficiency:</strong> Learn the art of active listening, enabling you to understand others deeply, fostering trust and cooperation.</li><li><strong>Improved Interpersonal Relationships:</strong> Build stronger connections with colleagues, supervisors, and clients, leading to more productive and harmonious collaborations.</li><li><strong>Conflict Resolution Expertise:</strong> Acquire conflict resolution strategies by listening actively, diffusing tensions, and reaching mutually beneficial resolutions.</li><li><strong>Career Advancement Opportunities:</strong> Stand out in your professional sphere by showcasing superior communication skills, leading to promotions and recognition.</li><li><strong>Boosted Team Performance:</strong> Foster a positive work environment by cultivating listening skills, resulting in increased team productivity and efficiency.</li><li></li></ol><p>ð Course Highlights:</p><ul><li>Engaging Modules: Dive into interactive modules filled with practical exercises, real-life scenarios, and quizzes to reinforce your learning.</li><li>Expert-Led Instruction: Learn from industry experts who will guide you through proven techniques and strategies for effective communication.</li><li>Accessible Anytime, Anywhere: Enjoy the convenience of learning at your own pace, fitting lessons seamlessly into your busy schedule.</li><li>Peer Interaction: Engage with a community of like-minded individuals, sharing experiences and insights to enhance your learning journey.</li></ul><p> </p><p>ð Who Should Enroll:</p><ul><li>Professionals seeking to excel in their careers by mastering communication skills.</li><li>Team leaders, managers, and supervisors aiming to create cohesive and productive work environments.</li><li>Individuals aspiring to build stronger personal and professional relationships through effective communication.</li></ul><p> </p><p>ð Enroll Now and Empower Your Communication Skills Today! ð</p><p>Invest in yourself and your future success by enrolling in 'Mastering Workplace Communication through Active Listening.' Join countless professionals who have transformed their careers through effective communication. Don't miss this opportunity to unlock your full potential in the workplace!</p><p>Sign up now to gain immediate access and start your journey toward becoming a master communicator!</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
INTRODUCTION</h4><div><div><ul><li><div>
<span></span><h5>
Promo Video - Listening Skills The Ultimate Workplace Soft Skills</h5></div><div>
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00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
LISTENING TACTICS &amp; STRATEGIES</h4><div><div><ul><li><div>
<span></span><h5>
Quick Wins - The Cell Phone Secret to Good Listening Skills</h5></div><div>
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00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Stacking the Listening Environment in Your Favor</h5></div><div>
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00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
The Telephone Listening Trap Will Never Catch You Again</h5></div><div>
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00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Housekeeping Note Sometimes You should Turn OFF Your Listening Skills</h5></div><div>
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00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Setting Just One Agenda Item Listening</h5></div><div>
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00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
It Is Incredibly Easy to See How Well You Are Listening - Test</h5></div><div>
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00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
It's Even Easier to Listen When You Do This</h5></div><div>
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00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Technology Will Eat Your Brain Unless You Do This</h5></div><div>
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00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Using Your Most Effective Body Language Tool</h5></div><div>
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00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
The Best Listening Body Language From the Neck Down</h5></div><div>
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00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Reading the Speaker's Body</h5></div><div>
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00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Connecting At the Emotional Level with Your Colleague To Hear All</h5></div><div>
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00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Mastering the Art of NOT Interrupting</h5></div><div>
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00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Asking for Clarification Is A Great Form of Listening</h5></div><div>
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00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Engaging in Conversation at Just the Right Time</h5></div><div>
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00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Strong Listening Creates Strong Reactions From You</h5></div><div>
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<span></span></div></li><li><div>
<span></span><h5>
Honing Your Sense of Timing and Judgment to Make You a Great Listener</h5></div><div>
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<span></span></div></li><li><div>
<span></span><h5>
Using The Magic of Pen and Paper Tools to Your Advantage</h5></div><div>
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<span></span></div></li><li><div>
<span></span><h5>
Summarizing the Conversation Is Great for You and Your Colleague</h5></div><div>
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<span></span></div></li><li><div>
<span></span><h5>
The One-Page Email Memo Summary Aces the Listening Skills Test - Every Time!</h5></div><div>
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00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
CONCLUSION</h4><div><div><ul><li><div>
<span></span><h5>
Conclusion - Your New Reputation As a Great Listener!</h5></div><div>
<span>
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<span></span></div></li></ul></div></div></div></div></div></div></div>

Compete High

Mastering Workplace Communication through Active Listening

<h3>ð Unlock Your Communication Potential with Difficult Workplace Conversation Level 2 Course! ð</h3><p>Are you ready to transform your workplace communication skills to the next level? Introducing Difficult Workplace Conversation Level 2 - the ultimate course designed to empower you with the tools and techniques to navigate challenging conversations like a pro. Whether you're a seasoned professional or just starting your career journey, this course equips you with the invaluable skills needed to thrive in any workplace scenario.</p><h3></h3><h3>Why Choose Difficult Workplace Conversation Level 2?</h3><h4>Master the Art of Communication ð¨</h4><p>Effective communication lies at the heart of every successful organization. With Difficult Workplace Conversation Level 2, you'll learn how to communicate with clarity, confidence, and empathy, even in the most challenging situations. From delivering constructive feedback to handling conflicts with finesse, this course covers it all.</p><h4>Build Stronger Relationships ð¤</h4><p>In today's fast-paced work environment, building and maintaining positive relationships is essential. Our course provides you with practical strategies to foster trust, collaboration, and understanding among colleagues and stakeholders. Say goodbye to misunderstandings and hello to stronger, more resilient teams.</p><h4>Boost Your Professional Confidence ð¼</h4><p>Confidence is key to making a lasting impression in the workplace. By honing your communication skills through Difficult Workplace Conversation Level 2, you'll exude confidence in every interaction. Whether you're presenting ideas to senior management or addressing sensitive issues with peers, you'll approach each conversation with poise and assurance.</p><h4>Stay Ahead in Your Career ð</h4><p>In today's competitive job market, professionals who possess exceptional communication skills stand out from the crowd. Difficult Workplace Conversation Level 2 gives you the edge you need to advance in your career. From enhancing your leadership capabilities to increasing your influence within your organization, this course opens doors to new opportunities and career growth.</p><h3></h3><h3>Who is this for?</h3><ul><li><strong>Professionals at all Levels:</strong> Whether you're an entry-level employee or a seasoned executive, mastering difficult workplace conversations is essential for success at any stage of your career.</li><li><strong>Team Leaders and Managers:</strong> Effective communication is especially crucial for those in leadership positions. This course equips managers and team leaders with the skills needed to inspire, motivate, and lead their teams to success.</li><li><strong>Human Resources Professionals:</strong> HR professionals play a vital role in resolving workplace conflicts and fostering a positive organizational culture. Difficult Workplace Conversation Level 2 provides HR professionals with the expertise needed to navigate sensitive issues and promote a harmonious work environment.</li></ul><h3></h3><h3>Career Path</h3><ul><li><strong>Entry-Level Professionals:</strong> Gain a competitive edge in the job market by showcasing your strong communication skills from the start of your career journey.</li><li><strong>Mid-Level Managers:</strong> Elevate your leadership capabilities and position yourself as a trusted mentor and advisor within your organization.</li><li><strong>Senior Executives:</strong> Lead by example and cultivate a culture of open communication and collaboration to drive organizational success.</li></ul><h3></h3><h3>Frequently Asked Questions (FAQ)</h3><h4>Q: Can I take this course if I have no prior experience in difficult workplace conversations?</h4><p>A: Absolutely! Our course is designed to accommodate learners of all levels, from beginners to seasoned professionals. Our comprehensive curriculum covers foundational concepts and practical strategies to help you succeed, regardless of your prior experience.</p><h4>Q: How long does it take to complete the course?</h4><p>A: The duration of the course may vary depending on your learning pace and schedule. However, most learners complete the course within a few weeks by dedicating a few hours each week to studying the material and practicing their skills.</p><h4>Q: Will I receive a certificate upon completion of the course?</h4><p>A: Yes, upon successful completion of Difficult Workplace Conversation Level 2, you will receive a certificate of achievement. This certificate demonstrates your commitment to professional development and mastery of essential communication skills.</p><h4>Q: Is there ongoing support available after completing the course?</h4><p>A: Absolutely! We understand that mastering difficult workplace conversations is an ongoing journey. That's why we offer continued support and resources to help you apply your newfound skills in real-world situations. Our community forums, expert-led webinars, and additional learning materials ensure that you stay connected and engaged long after completing the course.</p><h3></h3><h3>Unlock Your Potential Today!</h3><p>Don't let challenging conversations hold you back from reaching your full potential. Enroll in Difficult Workplace Conversation Level 2 today and embark on a transformative journey toward communication excellence. Take the first step toward unlocking new opportunities, building stronger relationships, and advancing your career. Join us and become a master of communication in the workplace!</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 Difficult Workplace Conversations.</h4><div><div><ul><li><div>
<span></span><h5>
Difficult Workplace Conversations.</h5></div><div>
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00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 Empathy and Managing Emotions.</h4><div><div><ul><li><div>
<span></span><h5>
Empathy and Managing Emotions.</h5></div><div>
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00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 Constructive Communication and Conflict Resolution.</h4><div><div><ul><li><div>
<span></span><h5>
Constructive Communication and Conflict Resolution.</h5></div><div>
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<span></span></div></li></ul></div></div></div><div><h4>
Module 4 Mediation and Communication Strategies.</h4><div><div><ul><li><div>
<span></span><h5>
Mediation and Communication Strategies.</h5></div><div>
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00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 Productive Work Environment and Team Building.</h4><div><div><ul><li><div>
<span></span><h5>
Productive Work Environment and Team Building.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Difficult Workplace Conversation Level 2

<p>Engage in the rewarding realm of Customer Relationship Management Data Analysis, where the fusion of data and relationship building can translate into hefty annual earnings, reaching heights of £55,000 in the UK. Dive deep into CRM theories, uncovering powerful insights that can revolutionise customer engagement and, ultimately, business success.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Grasp the concept and fundamentals of Customer Relationship Management (CRM).</li><li>Understand how to construct effective CRM strategies for enhanced customer engagement.</li><li>Gain theoretical knowledge of data analysis principles applied within CRM.</li><li>Delve into the intricacies of CRM databases and their role in deepening customer relationships.</li><li>Develop abilities in handling customer complaints efficiently, cementing lasting relationships.</li><li>Envision the future of CRM and its implications in a rapidly digitizing world.</li></ul><p>Delve into the exciting world of CRM and data analysis with this comprehensive course, designed to impart an understanding of CRM, its strategies and their role in facilitating business success. Discover the principles of data analysis within CRM, equipping you with the ability to derive valuable insights from complex datasets. Explore CRM databases, learning how they contribute to enriching customer relationships.</p><p>Master strategies for handling customer complaints efficiently, thereby solidifying customer relationships and fostering brand loyalty. As the course progresses, you'll venture into the intriguing domain of the future of CRM, contemplating the impact of the digital revolution on customer relationships and strategies for staying ahead of the curve.</p><p>Grab this opportunity to advance your theoretical knowledge of CRM data analysis and set yourself on the path to a lucrative career in this growing field. Step into the future of CRM, today!</p><p><strong>Certification</strong></p><p>Upon successful completion of the course, all learners will be eligible to receive a certificate titled Diploma in Customer Relationship Management (CRM) to acknowledge their achievement. We are delighted to offer two formats for your certificate: PDF and Hardcopy.</p><ul><li><strong>PDF Certificate:</strong> This digital version of your certificate will be available for you to download and print for totally <strong>FREE</strong>. </li><li><strong>Hardcopy Certificate (UK Delivery):</strong> For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only <strong>£3.99</strong>.</li><li><strong>Hardcopy Certificate (International Delivery): </strong>For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10</strong>. </li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Business students seeking to enhance their understanding of CRM.</li><li>Professionals looking to acquire theoretical knowledge of CRM data analysis.</li><li>Managers seeking to deepen their comprehension of CRM strategies.</li><li>Aspiring data analysts with a keen interest in CRM.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>CRM Analyst: £28,000 - £35,000 annually.</li><li>CRM Database Manager: £35,000 - £45,000 annually.</li><li>CRM Strategy Consultant: £40,000 - £55,000 annually.</li><li>Customer Relationship Manager: £30,000 - £40,000 annually.</li><li>Head of Customer Relationship: £50,000 - £65,000 annually.</li><li>Director of CRM: £70,000 - £85,000 annually.</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><strong>Hardcopy Certificate (UK Delivery):</strong></p><p>For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only <strong>£3.99</strong>.</p><p><strong>Hardcopy Certificate (International Delivery): </strong></p><p>For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10</strong>.</p></div>

                        </div>

Training Express

Customer Relationship Management Data Analysis: Extracting Insights for Success Course

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Learn the essentials of software development. And increase your confidence when working with developers.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why take this course?</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Talk with confidence about web and internet technologies</li><li fr-original-style="" style="box-sizing: border-box;">Build better relationships with developers on your team</li><li fr-original-style="" style="box-sizing: border-box;">Create smarter designs with a deeper understanding of technical constraints</li><li fr-original-style="" style="box-sizing: border-box;">Understand the concepts behind coding without needing to code</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who is it for?</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">All UX professionals</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Format</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Online, self-paced</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Duration</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">6 weeks (recommended)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Commitment</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">3 hours per week</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What you&rsquo;ll learn</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Over 6 weeks, you&rsquo;ll learn about the key concepts and processes involved in software development. You&#39;ll understand how code works, so that you can collaborate more effectively with developers.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 1</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The software landscape</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Understand the relationship between hardware and software.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 2</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Layers of software</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Dig into each layer of the tech stack, from the front-end to the back-end.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 3</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Front-end technologies</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Get up to speed on the roles of HTML, CSS and Javascript.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 4</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Back-end technologies</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Explore the back-end, APIs and common programming languages.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 5</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">How developers work</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Learn about common development workflows, from waterfall to agile.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 6</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Effective collaboration</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Get practical guidance on how to work well with development teams.</p>

UX Design Institute 

Coding

Software

Web Developer

Software and Coding Fundamentals for UX

Early Bird Price

<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Level 3 Award in Education and Training (RQF)</strong> formerly known as PTLLS, has been designed to introduce teaching for individuals who aspire or currently work in adult education. This includes FE colleges, training providers, workplace training departments and/or Local Authorities. It is a nationally recognised qualification and is also often the preference for employers to source as an accredited train-the-trainer qualification. This qualification includes written assignments and a practical micro-teach session, which can be completed remotely. &nbsp;</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Online Remote Tutor-led Sessions</strong></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This version of the course allows you to attend two days of online sessions led by an experienced tutor. Then come back online 2-3 weeks later to deliver your micro-teach session to your peers. Use this gap in time to prepare your micro-teach and complete the written work for the qualification. This allows you to fully complete in as little as 2-3 weeks. The micro-teach date is flexible and you can also enrol for self-study learning if preferred.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Units:</strong></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learners will achieve 12 credits across 3 units:</span></p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understanding roles, responsibilities and relationships in education and training</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understanding and using inclusive teaching and learning approaches in education and training</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understanding assessment in education and training</li></ul><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Assessments:</span></strong></span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This qualification is assessed by a portfolio of evidence which must cover all assessment criteria of the units selected. Assessment methods include:</span></p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">3 x written assignments.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">A micro-teach session</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Self-evaluation</li></ul><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style="color: rgb(58, 58, 58);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who should do this course?</strong></span><br fr-original-style="" style="box-sizing: border-box;"></span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The Level 3 Award in Education and Training (RQF) has been designed to introduce teaching for individuals who would like to work or currently work within FE Colleges, Independent Training Providers and/or Local Authorities.&nbsp;It can meet the needs of a range of trainee teachers, such as:</span></p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Individuals not currently teaching or training &ndash; achievement of the qualification does not require practice other than microteaching.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Individuals currently teaching and training, including those new to the profession &ndash; although the qualification does not require practice, opportunities may be made available to observe and provide feedback on a trainee teacher&rsquo;s practice; and</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Individuals currently working as assessors, who wish to achieve a qualification that introduces teaching.</li></ul><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style="color: rgb(58, 58, 58);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Pre-requisites</strong></span><br fr-original-style="" style="box-sizing: border-box;"></span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learners must be aged 19+ years to be enrolled in this course. You do not need to be in a current teaching or training role to complete this qualification.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Please note: course materials are provided in English and the practical assessment must be completed in English.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(58, 58, 58); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(58, 58, 58); font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Resources</strong></span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">In addition to our extensive online resources, learners will receive our resource pack by post, which includes:</span></p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learner Handbook</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Printed Training Manual/Workbook</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Printed copies of assignments and session plan templates</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Pen and highlighter</li></ul><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><img src="https://atctraining.net/wp-content/uploads/2022/05/WelcomePack-300x277.png" alt="" width="198" style="color: rgb(0, 0, 0); width: 160px; height: 156.768px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); width: 160px; height: 156.768px;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style="color: rgb(58, 58, 58);"></span><span style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style="color: rgb(58, 58, 58);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certificate</strong></span><br fr-original-style="" style="box-sizing: border-box;"></span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Upon successful completion, learners will receive an externally accredited certificate by Focus Awards, a nationally recognised and Ofqual-regulated awarding organisation.&nbsp;</span></p>

ATC Training Limited

The Level 3 Award in Education and Training (RQF) formerly known as PTLLS, has been designed to introduce teaching for individuals who aspire or currently work in adult education. This includes FE colleges, training providers, workplace training departments and/or Local Authorities. It is a nationally recognised qualification and is also often the preference for employers to source as an accredited train-the-trainer qualification. This qualification includes written assignments and a practical micro-teach session, which can be completed remotely.  

Online Remote Tutor-led Sessions

This version of the course allows you to attend two days of online sessions led by an experienced tutor. Then come back online 2-3 weeks later to deliver your micro-teach session to your peers. Use this gap in time to prepare your micro-teach and complete the written work for the qualification. This allows you to fully complete in as little as 2-3 weeks. The micro-teach date is flexible and you can also enrol for self-study learning if preferred.

Level 3 Award in Education and Training (Remote Online Tutor-led) PTLLS

<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Learn how to maintain strong relationships with clients, tenants, investors and other stakeholders.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">On this webinar, we will share actionable strategies to elevate your client experience, build lasting connections, and stand out in today&rsquo;s competitive landscape. &nbsp;Additionally, we will also discuss effective techniques for establishing trust and building rapport with clients, including active listening, empathy, and effective communication strategies. Finally, we will also be discussing how to overcome common challenges encountered in client relationships and learn strategies for resolving conflicts maintaining positive interactions.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Whether you&rsquo;re a business owner, sales professional, consultant, or anyone responsible for managing client relationships, this webinar will equip you with the knowledge and skills needed to excel in today&rsquo;s competitive marketplace.</p>

Bayfield Training

Learn how to maintain strong relationships with clients, tenants, investors and other stakeholders.

On this webinar, we will share actionable strategies to elevate your client experience, build lasting connections, and stand out in today’s competitive landscape.  Additionally, we will also discuss effective techniques for establishing trust and building rapport with clients, including active listening, empathy, and effective communication strategies. Finally, we will also be discussing how to overcome common challenges encountered in client relationships and learn strategies for resolving conflicts maintaining positive interactions.

Whether you’re a business owner, sales professional, consultant, or anyone responsible for managing client relationships, this webinar will equip you with the knowledge and skills needed to excel in today’s competitive marketplace.

Free Webinar | Elevating Client Relationships: How to build trust and rapport


<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Uncover and discard beliefs and attitudes that foster or block progress</b>. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART I &ndash; BROADENING THE VIEW</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART II &ndash; FAIR STANDARDS</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART III &ndash; ORGANIZATIONAL UNITY</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">ATTENDEES&nbsp;WILL BE ABLE TO:</strong></h3>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover new ways to &ldquo;see things differently;&rdquo;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Define Diversity and uncover ways in which it is significantly useful in an organization;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Manage conflict through unity, using the organization&rsquo;s mission, vision, values, and goals; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand and communicate value to staff.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Class&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Diversity &ndash; Building a Thriving Business Environment</strong>&nbsp;is a 4-hour interactive virtual class.&nbsp;</i></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.
You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.
Uncover and discard beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.
PART I – BROADENING THE VIEW
Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.
PART II – FAIR STANDARDS
Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.
PART III – ORGANIZATIONAL UNITY
Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.
ATTENDEES WILL BE ABLE TO:
Discover new ways to “see things differently;”
Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;
Define Diversity and uncover ways in which it is significantly useful in an organization;
Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);
Manage conflict through unity, using the organization’s mission, vision, values, and goals; and
Understand and communicate value to staff.
Online Class—Diversity – Building a Thriving Business Environment is a 4-hour interactive virtual class. 
 
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Improving Communications Uk

DIVERSITY – BUILDING A THRIVING BUSINESS ENVIRONMENT

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time <em fr-original-style="" style="box-sizing: border-box;">Essentials in Communication and Co-production with Parents/Carers</em>. We recommend that you have completed the &#39;Essentials&#39; course before booking this course (please see our booking page or contact <span style="color: rgb(209, 72, 65); box-sizing: border-box;" fr-original-style="color: rgb(209, 72, 65);">admin@bornattherighttime.com</span> to find out more).&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.</span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Content</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Using lived experience to understand what can lead to conflict and relationship breakdown&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Relationship building and avoiding conflict and t</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">he factors underpinning challenging situations and difficult conversations&nbsp;</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">System structures which negatively affect effective communication and collaboration&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The impact of trauma and use of trauma informed practice&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">BRAVING inventory (Brene Brown) and creating healthy boundaries&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ways to create professional, meaningful connection with parents/carers in the current context.<br fr-original-style="" style="box-sizing: border-box;"></span></span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery</strong></span></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);">2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024</span></li></ul>

This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time Essentials in Communication and Co-production with Parents/Carers. We recommend that you have completed the 'Essentials' course before booking this course (please see our booking page or contact admin@bornattherighttime.com to find out more). 
Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.

Content
Using lived experience to understand what can lead to conflict and relationship breakdown
Relationship building and avoiding conflict and the factors underpinning challenging situations and difficult conversations
System structures which negatively affect effective communication and collaboration
The impact of trauma and use of trauma informed practice
BRAVING inventory (Brene Brown) and creating healthy boundaries
Ways to create professional, meaningful connection with parents/carers in the current context.
Delivery
2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024

Born at the Right Time

Learning Disability Nurse

Allied Health

SENCO

Allied Health Professions (AHP)

Midwifery

Healthcare Workers

Sen Teaching Assistant

Speech & Language Therapist

Social Worker

Occupational Therapist

Disability Awareness

Speech & Language Therapy (SLT)

Social Care

Learning Disability

Physiotherapist

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training. 

Difficult Conversations, Conflict and Relationship Building with Parents/Carers (Oct 24)

Join Me For This 8 Week Qigong and Breathwork Online Course
HARNESSING THE POWER OF THE BREATH
The way we breathe affects everything we do, everything we think and everything we feel. It affects our sleep, our digestion, our immune system, our energy levels, our emotions, our ability to think clearly and our relationships, to name but a few.
In this course we will be combining my passions of Qigong and Breathwork to help bring us into balance so we can move though Autumn into winter full of peace and vitality.
Why Qigong and Breathwork?
Qigong is breathwork (Qi is Breath), it is an amazing way of opening and clearing the body, of making space for our healthy energy to flow. It allows us to stay relaxed and receptive without forcing or pushing. It is easy to learn and naturally attuned to your individual body and how it wants to expand, release and recharge.
Breathwork is simply bringing our conscious attention to our breath and is one of the most powerful ways we have to change our state at any given moment. In the course i will introduce you to eight different breath techniques to help you to breathe better. Commit to just 10mins a day and you’ll be amazed at the results you can achieve.
Everyone is welcome to join the course no matter your experience. 
When: 8th October 2024 – 5th December
Tuesday Evenings 6-7pm and Thursday mornings 9-9.30am (via Zoom)
Dates:
Tuesdays 6-7pm: October 8th, 15th, 22nd November 5th, 12th, 19th, 26th, December 3rd.
Thursdays 9-9.30am: October 10th, 17th, 24th, November 7th, 14th, 21st, 28th December 5th.

Price: £110 (Concessions £80: Super concession £60)
What is included: 
Eight live 60min evening zoom classes 
Eight live 30min morning meditation zoom classes 
Access to replays of all classes so you can catch up in your own time. 
Learn a Qigong routine for healthy lungs 
Learn how to clear the meridian pathways for increased vitality 
Learn 8 new powerful breath practices 
Access to private Whats App group to share experiences and ask questions 
Weekly supporting material for home practice :
– A Weekly video with a guided 10min Breath Practice 
– PDF – explanations of each practice 
– Key acupuncture points for self massage 

What will I get out of the course?
Reconnect with your breath
Learn how to improve your respiration
Learn to regulate your own nervous system
Access deeper body awareness
Less physical tension
Reduced pain
Improved mental clarity
Strengthened immune system 
Improved sleep
Improved digestion
Less stress and anxiety, depression and panic attacks
Deepening meditation practice
More energy
Just Breathe
Just Be

Sunhouse

Tai Chi

Meditation

Breathing Techniques

THE ART OF BREATH - Qi-Gong & Breathwork 

Concession

Super Concession

<div data-mesh-id="comp-lgaq4d6uinlineContent" data-testid="inline-content" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div data-mesh-id="comp-lgaq4d6uinlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(var(--color_15)); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_15));">Wednesdays 6.30-7.30pm (UK)<br fr-original-style="" style="box-sizing: border-box;">From 28 February - 3 April&nbsp;</h2><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 30px; box-sizing: border-box;" fr-original-style="font-size: 30px;">Lighten your Mood</span></strong></span></p><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Every Weds 6.30-7.30pm from&nbsp;28 Feb&nbsp;- 3 April</strong></span></p><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">In these six lessons, we&#39;ll look at how we can access our innate&nbsp;neuroplasticity to help unwind stress and find a sense of calm and centredness in our world, through coming back to our para-sympathetic nervous system: the state we evolved to be in most of the time!</span></p><blockquote style="color: rgb(var(--color_14)); border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">&#39;Almost all of us experience anxiety to one degree or another. Anxiety involves primitive habits of muscular tension, constricted breathing, and physiological stress. Feldenkrais lessons free us from these patterns and help our nervous system to return to a healthy, naturally relaxed, &#39;parasympathetic&#39; state. This is what we all want, and deserve.&#39; &nbsp;David Zemach-Bersin</span></p></blockquote></div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Audio recordings&nbsp;of each class are available afterwards, so you don&#39;t have to attend the class in person.&nbsp;</span></p></div></div></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">Learn to respect and enjoy your own sensations, deepen your breathing and discover how engaging your whole self opens up new freedoms of moving, feeling and thinking for your life. Gentle Awareness through Movement classes, usually done lying on a mat. </span></p>

Fundamentals and Classics
Every Weds 6.30-7.30pm (UK time) from 26 Sept - 12 Dec (no class 17 Oct)
This autumn, we will be going back to exploring fundamental functions and relationships within our selves and our movement through the Feldenkrais Method, encountering classic lessons and discovering new ways to understand ourselves in action.
Each week we will encounter a different function or aspect that is key to our sense of being able to move with ease and freedom through our lives. For instance, we will explore our ability to turn through our spine, to round, extend or bend, as well as enlarging our repertoire of possibilities - looking to move with pleasure and reversibility. 
The first few lessons will explore Fundamental Functions. There will be an early 'half-term' the week of 17th Oct, and then the following weeks we will move through a series of outstanding Classic lessons, that will be useful to return to for yourself.
Audio recordings of each class are available afterwards, so you don't have to attend the class in person, if you can't make that evening. 

Jonathan Young

Learn to respect and enjoy your own sensations, deepen your breathing and discover how engaging your whole self opens up new freedoms of moving, feeling and thinking for your life. Gentle Awareness through Movement (Feldenkrais) classes, usually done lying on a mat. 

A kinder sense of yourself - mindful movement classes

General admission - all 12 classes

Concession / student - all classes

Low waged / unemployed

Concession / student - all 6 classes

<p id="isPasted" style="color: rgba(26, 26, 26, 0.7); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(26, 26, 26, 0.7);">On this 8-week mindfulness course, you will learn what mindfulness is, how to reduce stress in your life, understand your unhelpful thinking patterns and develop your own personal mindfulness practice with expert guidance.&nbsp;</p><p style="color: rgba(26, 26, 26, 0.7); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(26, 26, 26, 0.7);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Having a regular mindfulness practice can:&nbsp;</strong></p><ul data-rte-list="default" style="color: rgba(26, 26, 26, 0.7); box-sizing: border-box;" fr-original-style=" color: rgba(26, 26, 26, 0.7);"><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Help with depression</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Soothe anxiety</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Calm stress</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Improve sleep, focus and creativity</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Help chronic pain</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Improve relationships</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Helps to bring balance and stability to day-to-day life</p></li></ul><p style="color: rgba(26, 26, 26, 0.7); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(26, 26, 26, 0.7);">This course is delivered by a qualified and experienced mindfulness teacher, Evan Curwen.</p><p style="color: rgba(26, 26, 26, 0.7); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(26, 26, 26, 0.7);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">You will receive:&nbsp;</strong></p><ul data-rte-list="default" style="color: rgba(26, 26, 26, 0.7); box-sizing: border-box;" fr-original-style=" color: rgba(26, 26, 26, 0.7);"><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">16 hours of expert tuition and guidance during the live and interactive classes</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A detailed handbook to support your learning and journal your progress</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Free audio recordings of the practices each week to support your home learning</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Access to an online Facebook community group</p></li></ul><p style="color: rgba(26, 26, 26, 0.7); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(26, 26, 26, 0.7);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What happens in the sessions?&nbsp;</strong></p><p style="color: rgba(26, 26, 26, 0.7); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(26, 26, 26, 0.7);">The sessions are consistent, we start with a short meditation to ground ourselves and settle into the class together. We reflect on our practises and discuss our experiences of home practice. We learn about aspects of stress reduction and the neuroscience of mindfulness and complete a new practice each week. The mindfulness practices include guided meditations and some gentle movement.&nbsp;</p><p style="color: rgba(26, 26, 26, 0.7); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(26, 26, 26, 0.7);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What is home practice?&nbsp;</strong></p><p style="color: rgba(26, 26, 26, 0.7); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(26, 26, 26, 0.7);">Each week we learn a new practice together during the session and participants are given an audio recording of that practice to complete at home. This is because it takes 8 weeks of consistent practice for the benefits of mindfulness to take place. To really get the most out of this course, participants are advised to make space for home practice. (20 - 40 minutes a day)&nbsp;</p><p style="color: rgba(26, 26, 26, 0.7); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(26, 26, 26, 0.7);">&nbsp;</p><p style="color: rgba(26, 26, 26, 0.7); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(26, 26, 26, 0.7);"><em fr-original-style="" style="box-sizing: border-box;">Please note that although mindfulness is therapeutic in nature, it is not therapy and should not be used as a replacement for professional therapy or medication. A pre-assessment is required for all participants to ensure your safety and suitability for the course. We aim to be inclusive to all and may need to discuss your mental health and well-being before being accepted. Your information will only be viewed by the facilitator and will be kept confidential.</em>&nbsp;</p>

The Innocence Guru

Health & Wellbeing

Mental Health

Mindfulness-Based Stress Reduction (MBSR) is an effective, scientifically researched method for reducing physical and psychological suffering while building resilience, balance, and peace of mind. 

Mindfulness Based Stress reduction 

Contents:
- Workshop Overview
- Topics
- Who should attend
- Group Rates
- Chynna Clayton Bio
- Kate Wood Bio
- Past Attendee Feedback




EA/PA Excellence Workshop
We are delighted to announce three dates for our exclusive EA/PA Excellence Workshop facilitated by Kate Wood and keynoted by Chynna Clayton "Body Woman" to Michelle Obama former First Lady of the United States of America. 
Our aims for this workshop:
Build and maintain resilience in the face of ever-increasing demands on time and energy
Add to best-practice strategies for strengthening relationships online with colleagues, clients and key stakeholders
Develop influencing skills to confidently handle difficult front-line situations and people
Topic 1
Handling pressure with resilience

Recognise what's within your control and how to let go of what's not
Learn the science behind negative thinking and how to retrain your brain for maximum impact
Explore how to find the bright spot in your ever-changing workstack for motivation
Topic 2
Strengthening working relationships online
Understand why online working makes it difficult to get people to do what you need
Discover how best to build trust and connection when working remotely and in hybrid environments
Learn the key do's and don'ts for virtual communication
Topic 3
Managing time and boundaries
Use conflict-handling strategies confidently for long-term benefits
Practice ways to hold your ground without damaging your reputation
Create and maintain boundaries for personal effectiveness
Keynote Address with Q&A from the audience:
Keynote from Chynna Clayton former assistant to First Lady of the United States, Michelle Obama.
Opportunity for the audience to take part in a Q&A with Chynna on how to excel within an administration role



Who will attend?
PA's
EA's
Administrative roles
This workshop is open to females, male including trans women/males and non-binary professionals.







Group Rate Discounts
Group discounts are on request - please call 0800 949 9111 or email support@ownyoursuccess.co.uk if you need support around this matter. 





Chynna Clayton Bio
Keynote Speaker
 

Empathetic, strategic, and meticulous about the details, Chynna Clayton has built a career enabling some of the world’s most influential leaders to excel in high-stress environments.
Chynna is the founder and CEO of Matriarch Made Development, a consulting firm that helps organizations develop high performing administrative teams and identify and address overall operating structure
and events logistics inefficiencies. From helping leaders figure out their onboarding, communication flow, event logistics and how to further develop the talents of their teams, Chynna supports leading organizations in creating a systematic approach to tackling business/events challenges and bottlenecks.
Prior to Matriarch Made, Chynna worked in the personal office of Barack and Michelle Obama as their Director of Travel and Event Operations. Her career also includes administrative roles at Disney and the White House where she served as “body woman” to Mrs. Obama during the Obama Administration.
Chynna graduated from University of Florida with a B.S. in Event Management and Political Science and a minor in Business. She currently resides in Washington, DC with her wife, Retired Naval Chief Petty Officer, Katina Hoyles.
Chynna was featured in Michelle Obama’s latest book, The Light We Carry

“She could adapt in all types of environments, remain­ing unflappable in the face of change. On any given day, I might go from having a conversation with a group of students at a school to filming a television show or recording a podcast. I could meet with a world leader or the head of a philanthropic organization and then have dinner with A-list celebrities. It was Chynna facilitating every move.”
— Direct Quote from Michelle Obama in The Light We Carry
Chynna Featured on The Michelle Obama's Podcast




Kate Wood
Workshop Facilitator 

 
Kate is a business owner, qualified coach, consultant, facilitator, trainer, podcaster and public speaker with a background in learning & development, employee engagement strategy, continuous improvement, communications and marketing. After 25 years working across the board in blue-chip, non-profit and civil service organisations she now provides support to businesses looking to evolve and become great places for people to work in and with. 
Having worked with a wide variety of clients from school-age students to senior executives, she has been designing and running workshops, seminars and classes in person or via web events since she left long commutes and corporate roles behind in 2014 when she created her first two businesses. Her passion is in improving working relationships between roles and functions, supporting people to discover how to be their best selves at work. She does this in the auto-motive industry, financial services, medical teams, charities, global media, retail, education systems and the arts.
When she’s not working, she and her classic car Monty Morgan can be found zipping around the English countryside.
Kate's training & qualifications
CTI Co-Active certified coach, ICF registered (CPCC) (PCC)
Coach supervisor (ESQA) (EMCC)
Lean Six Sigma Black Belt
Lumina Sparks practitioner
Hay Group Leadership Styles & Climate accredited coach
Human Capital Institute certified in human capital strategy
Sheppard Moscow advanced business consulting
Conflict management trained (Thomas-Kilman instrument)
Chartered Institute of Marketing Diploma



So, will you be joining us? 🤔
See what our attendees said here. 



Own Your Success

Learning & Development

Leadership

Business Leadership

Administrative Assistant

Career Development

Leadership Skills

Personal Assistant

Leadership Development

Executive Assistant

Corporate Learning & Development

Ethical Leadership

Discover how to elevate your career as an executive assistant or personal assistant with our comprehensive EA Mastery Workshop. Gain new skills, strategies, and tools to maximize your impact and achieve success.

EA/PA Excellence Workshop Virtual

Early release

General release

Last Remaining Seats

<div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);">Aims:&nbsp;</strong>To develop the exercise professional&rsquo;s understanding of mental health conditions and the benefits of activity and positive lifestyle behaviours.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);">Outcome:</strong>&nbsp;You will be able to plan, deliver, and evaluate activity sessions in the community and/or clinical settings with clients with a range of mental health conditions.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(235, 92, 35);">Qualification Structure:</strong></span></p><ol start="1" type="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learners will cover:</span><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Key mental health conditions</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The relationships between mental health, society and lifestyle</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Legislation and government policy relating to mental health</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The role of national organisations relating to mental health</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Roles and boundaries of the people involved in programming physical activity for individuals with mental health conditions</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to motivate and support individuals with mental health conditions</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to evaluate the usefulness of a range of resources of information on mental health and its relationship to physical activity</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to evaluate the effectiveness of a range of mental health interventions</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to program physical activity for individuals with mental health conditions How to deliver physical activity programmes to individuals with mental health conditions</li></ul></ol><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(235, 92, 35);">Entry Requirements:</strong></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">We recommend you hold an Exercise Referral Qualification</span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);">Assessments:</strong></span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Theory paper</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Research worksheet</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Analysis task</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Knowledge questions</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Programme design</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Programme delivery</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Professional discussion (programme delivery)</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Evaluation of programme delivery</p></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></div>

Aims: To develop the exercise professional’s understanding of mental health conditions and the benefits of activity and positive lifestyle behaviours.
Outcome: You will be able to plan, deliver, and evaluate activity sessions in the community and/or clinical settings with clients with a range of mental health conditions.
Qualification Structure:
Learners will cover:
Key mental health conditions
The relationships between mental health, society and lifestyle
Legislation and government policy relating to mental health
The role of national organisations relating to mental health
Roles and boundaries of the people involved in programming physical activity for individuals with mental health conditions
How to motivate and support individuals with mental health conditions
How to evaluate the usefulness of a range of resources of information on mental health and its relationship to physical activity
How to evaluate the effectiveness of a range of mental health interventions
How to program physical activity for individuals with mental health conditions How to deliver physical activity programmes to individuals with mental health conditions
Entry Requirements:We recommend you hold an Exercise Referral QualificationAssessments:
Theory paper
Research worksheet
Analysis task
Knowledge questions
Programme design
Programme delivery
Professional discussion (programme delivery)
Evaluation of programme delivery

Platinum Training Institute

Physical Activity

Health

Aims: To develop the exercise professional’s understanding of mental health conditions and the benefits of activity and positive lifestyle behaviours.

Outcome: You will be able to plan, deliver, and evaluate activity sessions in the community and/or clinical settings with clients with a range of mental health conditions.

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