Name: Optimizing Customer Assistance through Zendesk Excellence
Price: 25 GBP
Availability: InStock

<h3>Overview</h3><p>With the ever-increasing demand for Reservations Agent in personal &amp; professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Reservations Agent  may be.</p><p>Learning about Reservations Agent  or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Reservations Agent . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Reservations Agent  is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.</p><p>The self-paced online learning methodology by compete high in this Reservations Agent  course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!</p><p>Instead of searching for hours, enrol right away on this Reservations Agent  course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.</p><h3>Who is this course for?</h3><p>While we refrain from discouraging anyone wanting to do this Reservations Agent  course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it:</p><ol><li>Anyone looking for the basics of Reservations Agent ,</li><li>Jobseekers in the relevant domains,</li><li>Anyone with a ground knowledge/intermediate expertise in Reservations Agent ,</li><li>Anyone looking for a certificate of completion on doing an online training on this topic,</li><li>Students of Reservations Agent , or anyone with an academic knowledge gap to bridge,</li><li>Anyone with a general interest/curiosity</li></ol><h3>Career Path</h3><p>This Reservations Agent  course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 Introduction to the Travel Industry</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to the Travel Industry</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 Customer Service Skills</h4><div><div><ul><li><div>
<span></span><h5>
Customer Service Skills</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 Marketing and Sales Techniques</h4><div><div><ul><li><div>
<span></span><h5>
Marketing and Sales Techniques</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 Financial Management and Legal and Ethical Considerations</h4><div><div><ul><li><div>
<span></span><h5>
Financial Management and Legal and Ethical Considerations</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 Effective Communication Strategies</h4><div><div><ul><li><div>
<span></span><h5>
Effective Communication Strategies</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 6 Phone Tone and Etiquette</h4><div><div><ul><li><div>
<span></span><h5>
Phone Tone and Etiquette</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 7 Relationship Building</h4><div><div><ul><li><div>
<span></span><h5>
Relationship Building</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 8 Turning Complaints into Opportunities</h4><div><div><ul><li><div>
<span></span><h5>
Turning Complaints into Opportunities</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 9 E-Mail Etiquette</h4><div><div><ul><li><div>
<span></span><h5>
E-Mail Etiquette</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 10 Customer Relationship Management (CRM)</h4><div><div><ul><li><div>
<span></span><h5>
Customer Relationship Management (CRM)</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Compete High

Reservations Agent

General Admission

<p><strong>Unlock Your Potential with Account Management Mastery Course!</strong></p><p>Are you ready to soar in the dynamic world of business? ð Welcome to the Account Management Mastery Course, where you'll discover the keys to unlocking unparalleled success in managing client relationships, driving revenue, and fostering long-term partnerships. If you're ready to take your career to new heights and become a force to be reckoned with in the realm of account management, then this course is your ticket to excellence.</p><p> </p><p><strong>Why Account Management Matters</strong></p><p>In today's competitive business landscape, effective account management is more critical than ever before. It's the backbone of sustainable growth and profitability for companies across industries. Account managers play a pivotal role in nurturing client relationships, understanding their needs, and delivering solutions that exceed expectations. With the right skills and strategies, you can transform ordinary clients into loyal advocates who propel your business forward.</p><p> </p><p><strong>What You'll Gain</strong></p><p>ð <strong>Strategic Insights:</strong> Learn the art of strategic account planning and gain valuable insights into your clients' businesses. Develop customized strategies to drive mutual growth and success.</p><p>ð <strong>Effective Communication:</strong> Master the art of communication and negotiation to build trust, resolve conflicts, and win over even the toughest clients. Develop your persuasion skills and become a master influencer.</p><p>ð <strong>Relationship Building:</strong> Cultivate lasting relationships with your clients based on trust, respect, and mutual understanding. Discover the secrets to building rapport and fostering loyalty that stands the test of time.</p><p>ð <strong>Revenue Generation:</strong> Unlock the secrets to driving revenue and maximizing profitability through upselling, cross-selling, and identifying new business opportunities within your accounts.</p><p>ð <strong>Problem Solving:</strong> Develop the ability to anticipate and address challenges before they arise. Learn how to navigate difficult situations with grace and professionalism, turning obstacles into opportunities for growth.</p><p> </p><p><strong>Who is This For?</strong></p><p>The Account Management Mastery Course is designed for professionals across industries who are passionate about driving results and exceeding client expectations. Whether you're a seasoned account manager looking to sharpen your skills or a newcomer eager to make your mark in the field, this course is your pathway to success. Sales representatives, client success managers, business development executives, and entrepreneurs alike will benefit from the practical insights and strategies offered in this comprehensive program.</p><p> </p><p><strong>Career Path</strong></p><p>With the skills and knowledge gained from the Account Management Mastery Course, you'll be poised for success in a variety of career paths, including:</p><p>ð <strong>Account Manager:</strong> Take on leadership roles within your organization and become a trusted advisor to your clients.</p><p>ð <strong>Business Development Executive:</strong> Drive business growth and expansion by identifying new opportunities and cultivating strategic partnerships.</p><p>ð <strong>Client Success Manager:</strong> Ensure the satisfaction and loyalty of your clients by delivering exceptional service and support.</p><p>ð <strong>Entrepreneur:</strong> Apply your newfound skills to build and grow your own business, creating value for your clients and driving long-term success.</p><p> </p><p><strong>FAQs</strong></p><p><strong>Q: Is this course suitable for beginners?</strong> A: Absolutely! The Account Management Mastery Course caters to professionals at all levels, from beginners to seasoned veterans. Our comprehensive curriculum is designed to provide valuable insights and practical strategies that anyone can apply to excel in the field of account management.</p><p><strong>Q: Can I access the course materials at my own pace?</strong> A: Yes! We understand that professionals have busy schedules, which is why our course is designed to be flexible. You can access the materials at any time and progress through the course at your own pace.</p><p><strong>Q: Will I receive a certification upon completion of the course?</strong> A: Yes! Upon successfully completing the Account Management Mastery Course, you will receive a certificate of completion that you can proudly showcase to demonstrate your expertise and commitment to excellence in account management.</p><p><strong>Q: Are there any prerequisites for enrolling in the course?</strong> A: While there are no formal prerequisites for enrolling in the course, a basic understanding of business principles and client relationship management would be beneficial. However, our course is designed to accommodate learners with diverse backgrounds and experiences.</p><p><strong>Q: Will I have access to instructors for guidance and support?</strong> A: Absolutely! Our team of experienced instructors is dedicated to providing personalized support and guidance throughout your learning journey. Whether you have questions about course materials or need assistance with assignments, we're here to help you succeed.</p><p> </p><p><strong>Don't Miss Out on This Opportunity!</strong></p><p>Are you ready to take your career to the next level and become a master of account management? Don't miss out on this opportunity to unlock your full potential and achieve unparalleled success. Enroll in the Account Management Mastery Course today and embark on a transformative journey towards excellence!</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1_ Introduction to Account Management</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to Account Management</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2_ Customer Relationship Management</h4><div><div><ul><li><div>
<span></span><h5>
Customer Relationship Management</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3_ Sales and Negotiation Techniques</h4><div><div><ul><li><div>
<span></span><h5>
Sales and Negotiation Techniques</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4_ Account Planning and Strategy</h4><div><div><ul><li><div>
<span></span><h5>
Account Planning and Strategy</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5_ Technology and Tools for Account Management</h4><div><div><ul><li><div>
<span></span><h5>
Technology and Tools for Account Management</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 6_ Marketing and Advertising</h4><div><div><ul><li><div>
<span></span><h5>
Marketing and Advertising</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 7_ Sales and Negotiations</h4><div><div><ul><li><div>
<span></span><h5>
Sales and Negotiations</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 8_ Customer Service and Support</h4><div><div><ul><li><div>
<span></span><h5>
Customer Service and Support</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 9_ Account Management</h4><div><div><ul><li><div>
<span></span><h5>
Account Management</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 10_ Performance Management and Evaluation</h4><div><div><ul><li><div>
<span></span><h5>
Performance Management and Evaluation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Account management

<div><div><div><div><div><div><div><div><div><div><div><div><p>ð <strong>Unlock Your Potential: Maximizing Your Impact Through HubSpot</strong> ð</p><p> </p><p>Are you ready to revolutionize the way you connect, engage, and succeed in the digital landscape? Welcome to 'Maximizing Your Impact Through HubSpot' - the ultimate online course designed to elevate your skills and amplify your influence in the business world.</p><p> </p><p>ð¥ <strong>Why HubSpot?</strong> HubSpot isn't just a tool; it's a powerhouse that can transform the way you approach marketing, sales, and customer service. With its integrated features, HubSpot empowers businesses to streamline processes, drive growth, and foster meaningful relationships with their audience. This course is your key to unlocking the full potential of HubSpot and leveraging it to skyrocket your impact.</p><p> </p><p>ð <strong>What You'll Learn:</strong></p><p> </p><ol><li><strong>Mastering HubSpot's Core Features:</strong> Dive deep into the essentials, from CRM setup to automation mastery. Uncover the secrets to creating seamless workflows that save time and boost efficiency.</li><li><strong>Inbound Marketing Mastery:</strong> Learn the art of attracting, engaging, and delighting customers through inbound marketing strategies. From content creation to lead nurturing, discover how to turn strangers into loyal advocates.</li><li><strong>Sales Enablement Strategies:</strong> Supercharge your sales process with HubSpot's sales tools. Uncover tactics to close deals faster, automate outreach, and create a sales pipeline that consistently delivers results.</li><li><strong>Customer Success with HubSpot:</strong> Explore the customer service capabilities of HubSpot and discover how to turn satisfied customers into brand evangelists. Delve into customer feedback, support ticket management, and more.</li><li><strong>Advanced Reporting and Analytics:</strong> Harness the power of data to make informed decisions. Unlock the secrets of HubSpot's reporting tools and analytics to track your success and continuously optimize your strategies.</li></ol><p> </p><p>ð¡ <strong>Why Choose This Course?</strong></p><ul><li><strong>Expert-Led Content:</strong> Our instructors are HubSpot certified experts with years of hands-on experience.</li><li><strong>Practical Applications:</strong> Gain real-world insights and practical skills you can implement immediately.</li><li><strong>Interactive Learning:</strong> Engage with quizzes, case studies, and discussions to solidify your understanding.</li><li><strong>Lifetime Access:</strong> Enjoy lifetime access to course materials and updates, ensuring you stay ahead in the ever-evolving digital landscape.</li></ul><p> </p><p>ð <strong>Who Is This Course For?</strong></p><ul><li>Marketing Professionals</li><li>Sales Representatives</li><li>Business Owners</li><li>Entrepreneurs</li><li>Anyone looking to maximize their impact through HubSpot</li></ul><p> </p><p>ð¨ <strong>Limited Time Offer: Enroll Now and Transform Your Digital Presence!</strong></p><p>Don't miss this opportunity to elevate your skills, boost your career, and make a lasting impact in the digital world. Enroll now in 'Maximizing Your Impact Through HubSpot' and become a master of the HubSpot universe!</p><p> </p></div></div></div><div><div><p> </p><div></div><div></div></div></div></div></div></div></div></div></div></div></div></div><div></div><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Basic</h4><div><div><ul><li><div>
<span></span><h5>
Overview</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Account Plans and Pricing</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Courses and Certifications</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Account Opening</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Importing Contacts</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Managing Contacts and Companies</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Connecting Teams</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Manaing Your Hubspot Inbox</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Creating a Chatflow for Messenger</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Creating a Chatflow for Messenger - Part 2</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Creating Snippets</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Creating Templates</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Broadcast E-Mail and Tracking</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Connect Ad Accounts</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Creating Lead Capture Forms</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Managing Client Deals</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Managing Team Activities</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Engage Your Hubspot Contacts</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Reports and Analytics</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Conclusion</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Advanced</h4><div><div><ul><li><div>
<span></span><h5>
Overview</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Team Meeting Tracker</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Team Support Tracker</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Hubspot WordPress Plugin</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Hubspot Internal Integration</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
E-mail Integrations</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
YouTube Video Tracking Integration</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Webinar Integrations</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Zapier Integration</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Social Integration - LinkedIn</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Social Integration - Twitter</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Event Integration - Eventbrite</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Team Integration - Slack</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Social Integration - Facebook</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Zapier Connection to Payment Processors</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Zapier Connection to Autoresponders</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Direct Connection to Autoresponders</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Live Example Segmentation and E-Mail</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
E-Mail Performance Analysis</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Conclusion</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Maximizing Your Impact Through Hubspot

<p>ð Unleash Your Potential on Fiverr! Become a Top Rated Seller and Earn Respect &amp; Money! ð</p><p>Are you ready to skyrocket your success on Fiverr? Join our exclusive online course, 'Becoming a Top Rated Seller on Fiverr,' and unlock the secrets to becoming a highly respected and profitable seller on the world's leading freelance platform!</p><p> </p><p>ð What You'll Learn:</p><ul><li>Master the art of crafting winning gig descriptions that attract buyers</li><li>Optimize your profile to stand out in a competitive marketplace</li><li>Strategies to deliver exceptional customer service and garner 5-star reviews</li><li>Techniques to increase your gig visibility and attract more orders</li><li>Secrets to climb the ranks and achieve Top Rated Seller status</li><li>Tips for maximizing earnings and building a sustainable freelance business</li></ul><p> </p><p>ð Course Highlights:</p><ul><li>Comprehensive modules led by Fiverr experts with proven track records</li><li>Practical insights and actionable strategies to implement immediately</li><li>Interactive Q&amp;A sessions to address your specific queries and challenges</li><li>Exclusive access to a supportive community of like-minded sellers</li><li>Real-life case studies and success stories to inspire and guide you</li><li>Bonus resources and tools to accelerate your journey towards success</li></ul><p> </p><p>ð¡ Why Choose This Course?</p><ul><li>Designed for beginners and seasoned sellers alike</li><li>Tried-and-tested methods for achieving top-rated status</li><li>Proven strategies based on market trends and Fiverr's algorithms</li><li>Learn at your own pace with lifetime access to course materials</li></ul><p> </p><p>ð Don't miss this opportunity to elevate your Fiverr game and join the ranks of elite sellers! Start your journey towards becoming a Top Rated Seller today!</p><div><div><div><h3>
Course Curriculum</h3></div></div></div>

Becoming a Top Rated Seller on Fiverr - Earn Respect and Money

<p>ð <strong>Unlock Your E-Commerce Potential with Marketplace Mastery! ð</strong></p><p>Are you ready to transform your online business and skyrocket your profits? Introducing 'Marketplace Mastery: Unleashing E-Commerce Success' - the ultimate online course designed to propel you to new heights in the world of digital commerce!</p><p> </p><p>ð <strong>What You'll Gain:</strong></p><ol><li><strong>Strategic Insights:</strong> Discover the secrets behind successful e-commerce ventures. From choosing the right marketplace to understanding consumer behavior, we've got you covered.</li><li><strong>Mastering Platforms:</strong> Dive deep into the major e-commerce platforms like Amazon, eBay, and more. Learn how to leverage their algorithms, optimize product listings, and dominate your niche.</li><li><strong>Effective Marketing Techniques:</strong> Unleash the power of digital marketing to drive traffic and increase sales. From social media strategies to email campaigns, we'll show you how to create a buzz around your products.</li><li><strong>Optimizing Conversions:</strong> Turn visitors into customers with proven techniques for optimizing your product pages. Learn the art of persuasive copywriting, stunning visuals, and user-friendly design.</li><li><strong>Customer Relationship Management (CRM):</strong> Build lasting relationships with your customers. Explore the importance of excellent customer service and how it can lead to repeat business and positive reviews.</li><li><strong>Scaling Your Business:</strong> Take your e-commerce venture to the next level. Explore advanced strategies for scaling your business, managing inventory, and expanding into new markets.</li><li><strong>Profitable Analytics:</strong> Harness the power of data to make informed decisions. Learn to interpret analytics, identify trends, and use data-driven insights to boost your bottom line.</li></ol><p> </p><p>ð <strong>Why Choose Marketplace Mastery?</strong></p><ul><li><strong>Expert Instructors:</strong> Our course is curated by industry experts with a track record of e-commerce success. Benefit from their firsthand experience and insider knowledge.</li><li><strong>Practical, Actionable Content:</strong> We believe in learning by doing. Each module is packed with actionable steps and real-world examples to ensure you can apply your newfound knowledge immediately.</li><li><strong>Community Support:</strong> Join a thriving community of like-minded entrepreneurs. Share experiences, ask questions, and collaborate with fellow students to enhance your learning journey.</li><li><strong>Lifetime Access:</strong> Once enrolled, you'll have lifetime access to the course content. Stay updated with the latest e-commerce trends and revisit the material whenever you need a refresher.</li></ul><p> </p><p>ð¡ <strong>Don't Miss Out on the E-Commerce Revolution!</strong></p><p>Take control of your e-commerce destiny with 'Marketplace Mastery: Unleashing E-Commerce Success.' Whether you're a beginner looking to launch your first online store or an experienced seller aiming to boost your profits, this course is your roadmap to success.</p><p> </p><p>ð¥ <strong>Enroll Now and Elevate Your E-Commerce Game!</strong></p><div><div><div><h3>
Course Curriculum</h3></div></div></div>

Marketplace Mastery: Unleashing E-Commerce Success

<div>
	<h3><strong><span id="result_box" lang="es"><span title="Who is the course for?     ">Para quiÃ©n es el curso?</span></span></strong></h3>
<p><span id="result_box" lang="es"><span title="Artists or painters who want home paintings as a business.     ">Artistas o pintores que quieren pinturas caseros como un negocio.<br />
</span><span title="People who have an interest in professional painting ">Las personas que tienen un interÃ©s en la pintura profesional</span></span></p>
<h3><strong><span id="result_box" lang="es"><span title="Entry Requirement:     ">Requisito de entrada:</span></span></strong></h3>
<p><span id="result_box" lang="es"><span title="This course is available to all learners, of all academic backgrounds.     ">Este curso estÃ¡ disponible para todos los estudiantes, de todos los antecedentes acadÃ©micos.<br />
</span><span title="Learners should be aged 16 or over to undertake the qualification.     ">Los estudiantes deben tener 16 aÃ±os o mÃ¡s para realizar la calificaciÃ³n.<br />
</span><span title="Good understanding of English language, numeracy and ICT are required to attend this course. ">Se requiere una buena comprensiÃ³n del idioma inglÃ©s, aritmÃ©tica y TIC para asistir a este curso.<br />
</span></span><span id="result_box" lang="es"></span></p>
<h3><span id="result_box" lang="es"><span title="Assessment:     "><strong>EvaluaciÃ³n:</strong><br />
</span></span></h3>
<p><span id="result_box" lang="es"><span title="Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. ">Este curso no implica ninguna prueba de MCQ. <span>Los estudiantes deben responder las preguntas de asignaciÃ³n para completar el curso, las respuestas serÃ¡n en forma de trabajo escrito en PDF o en Word.</span> <span>Los estudiantes pueden escribir las respuestas en su propio tiempo.</span> <span>Una vez que se envÃ­an las respuestas, el instructor verificarÃ¡ y evaluarÃ¡ el trabajo.</span></span></span><span id="result_box" lang="es"></span></p>
<h3><span id="result_box" lang="es"><span title="Certification: "><strong>Proceso de dar un tÃ­tulo:</strong><br />
</span></span></h3>
<p><span id="result_box" lang="es"><span title="After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.">DespuÃ©s de completar y aprobar el curso con Ã©xito, podrÃ¡ obtener un Certificado de Logro Acreditado. </span><span title="Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. ">Los certificados pueden obtenerse en copia impresa a un costo de £39 o en formato PDF a un costo de £24.</span></span></p>
<h3><strong><span id="result_box" lang="es"><span title="Why choose us?     ">Por quÃ© elegirnos?</span></span></strong></h3>
<ul>
<li><span title="Affordable, engaging &amp; high-quality e-learning study materials;     ">Materiales de estudio de e-learning accesibles, atractivos y de alta calidad;</span></li>
<li><span title="Tutorial videos/materials from the industry leading experts;     ">Videos tutoriales / materiales de los principales expertos de la industria;</span></li>
<li><span title="Study in a user-friendly, advanced online learning platform;     ">Estudia en una plataforma de aprendizaje en lÃ­nea avanzada y fÃ¡cil de usar;</span></li>
<li><span title="Efficient exam systems for the assessment and instant result;     ">Sistemas de examen eficientes para la evaluaciÃ³n y el resultado instantÃ¡neo;</span></li>
<li><span title="The UK &amp; internationally recognised accredited qualification;     ">La calificaciÃ³n acreditada reconocida internacionalmente y en el Reino Unido;</span></li>
<li><span title="Access to course content on mobile, tablet or desktop from anywhere anytime;     ">Acceda al contenido del curso en dispositivos mÃ³viles, tabletas o computadoras desde cualquier lugar en cualquier momento;</span></li>
<li><span title="The benefit of career advancement opportunities;     ">El beneficio de solicitar la tarjeta de descuento extra de NUS;</span></li>
<li><span title="24/7 student support via email. ">Asistencia 24/7 por correo electrÃ³nico.</span></li>
</ul>
<h3><span id="result_box" lang="es"><strong><span title="Career Path: ">Trayectoria profesional:</span></strong></span></h3>
<p><span id="result_box" lang="es"><span title="After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.">DespuÃ©s de completar este curso, podrÃ¡ desarrollar conocimientos y habilidades precisas con la confianza adecuada para enriquecerse y alegrar su carrera en el mercado laboral relevante.</span></span></p>
		</div><table width="100%">				<tbody><tr>
					<td><i></i></td>
					<td>MÃ³dulo Uno: Primeros Pasos</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>MÃ³dulo Dos: QuiÃ©nes Somos y QuÃ© Hacemos</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>MÃ³dulo Tres: Estableciendo tu Actitud</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>MÃ³dulo Cuatro: Identificando y Abordando las Necesidades de los Clientes</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>MÃ³dulo Cinco: Generando Negocios Reiterados</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>MÃ³dulo Seis: AtenciÃ³n al Cliente en Persona</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>MÃ³dulo Siete: Dar AtenciÃ³n al Cliente Por TelÃ©fono</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>MÃ³dulo Ocho: Proveer AtenciÃ³n al Cliente de forma ElectrÃ³nica</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>MÃ³dulo Nueve: Recuperando Clientes DifÃ­ciles</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>MÃ³dulo Diez: Entendiendo CuÃ¡ndo Intensificar Las Acciones</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>MÃ³dulo Once: Diez Cosas Que Puedes Hacer Para Asombrar a Tus Clientes en Cada OcasiÃ³n</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>MÃ³dulo Doce: Cierre</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td colspan="4">EvaluaciÃ³n</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Presente su tarea</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

John Academy

Online Course Marketing

Online Course Creation

Atencion al Cliente - Customer Service

<p>ð« Welcome to the gateway of endless possibilities! Introducing our comprehensive course: <strong>Airport Management</strong> ð, your passport to a thriving career in the dynamic world of aviation. Whether you're an aspiring professional or a seasoned veteran looking to soar higher, this course is your runway to success.</p><p> </p><p>ï¸ <strong>Unlock Your Potential:</strong> In the fast-paced realm of airport management, staying ahead requires a blend of industry knowledge, strategic thinking, and operational expertise. Our course equips you with the essential skills and insights needed to navigate this complex landscape with confidence. From terminal operations to airside management, you'll gain a holistic understanding of the intricacies involved in running a successful airport.</p><p> </p><p>ð <strong>Benefits Galore:</strong> By enrolling in our Airport Management course, you'll reap a multitude of benefits that will set you apart in the competitive aviation industry:</p><ol><li><strong>Expert Guidance:</strong> Learn from seasoned professionals and industry experts who bring real-world experience to the classroom.</li><li><strong>Practical Insights:</strong> Gain hands-on experience through case studies, simulations, and practical exercises that mirror real-life airport scenarios.</li><li><strong>Networking Opportunities:</strong> Connect with fellow students, instructors, and industry insiders to expand your professional network and uncover exciting career opportunities.</li><li><strong>Career Advancement:</strong> Elevate your career prospects and unlock new opportunities for growth and advancement within the aviation sector.</li><li><strong>Global Perspective:</strong> Explore the nuances of airport management on a global scale, preparing you for roles in diverse environments and settings.</li></ol><p> </p><p><strong>Who is this for?</strong></p><p>ð¨âï¸ Whether you're a recent graduate looking to kickstart your career in aviation, a seasoned professional seeking to broaden your skill set, or an entrepreneur with aspirations of venturing into airport management, this course is tailor-made for you. No matter your background or experience level, our program is designed to accommodate learners of all stripes and empower you to thrive in the dynamic world of airport management.</p><p> </p><p><strong>Career Path:</strong></p><p>Upon completing our Airport Management course, a world of exciting career opportunities awaits:</p><ol><li><strong>Airport Operations Manager:</strong> Oversee day-to-day operations, ensure compliance with safety regulations, and optimize efficiency to keep the airport running smoothly.</li><li><strong>Airline Operations Coordinator:</strong> Coordinate with airlines, ground services, and regulatory agencies to ensure seamless flight operations and exceptional customer service.</li><li><strong>Airport Security Manager:</strong> Implement and enforce security protocols to safeguard passengers, personnel, and assets against potential threats and risks.</li><li><strong>Aviation Consultant:</strong> Provide strategic guidance and expertise to airports, airlines, and other aviation stakeholders to optimize performance, streamline processes, and drive growth.</li><li><strong>Airport Planning and Development Specialist:</strong> Play a pivotal role in the expansion, modernization, and development of airport infrastructure and facilities to meet the evolving needs of travelers and stakeholders.</li></ol><p> </p><p>In conclusion, our Airport Management course is your ticket to success in the dynamic and rewarding field of aviation. Are you ready to take off on your journey to greatness? Enroll today and let your career soar to new heights! ðï¸</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 Introduction to Airport Management</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to Airport Management</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 Airport Operations</h4><div><div><ul><li><div>
<span></span><h5>
Airport Operations</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 Airport Planning and Development</h4><div><div><ul><li><div>
<span></span><h5>
Airport Planning and Development</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 Airport Finances and Economics</h4><div><div><ul><li><div>
<span></span><h5>
Airport Finances and Economics</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 Airport Operations and Safety</h4><div><div><ul><li><div>
<span></span><h5>
Airport Operations and Safety</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Airport Management

<div><div id="commonContent"><p><strong>Handyperson: Handyman Diploma</strong></p><p>Are you looking to kickstart your career as a professional handyman? The Handyperson: Handyman Diploma course equips you with the essential skills and knowledge to thrive in the dynamic world of handyman services. Whether you're a beginner seeking to enter the field or an experienced handyperson looking to refine your skills and expand your business, this comprehensive diploma program is designed to meet your needs.</p><p><strong>Course Overview:</strong></p><p><strong>Module 1: Introduction to Handyman Services</strong> In this foundational module, you'll gain an understanding of the role of a handyman, the types of services typically offered, and the importance of professionalism and customer service. Learn how to assess client needs and expectations, setting the stage for success in the industry.</p><p><strong>Module 2: Basic Handyman Services</strong> Master the fundamentals of basic handyman tasks, including plumbing repairs, electrical work, painting, and drywall repair. Develop proficiency in common household repairs and maintenance, enabling you to tackle a wide range of projects with confidence.</p><p><strong>Module 3: Carpentry</strong> Delve into the art of carpentry and woodworking with this module, where you'll learn essential skills such as measuring, cutting, and assembling woodwork. From constructing shelves to repairing furniture, you'll acquire the expertise needed to handle various carpentry projects effectively.</p><p><strong>Module 4: Safety and Tool Use</strong> Safety is paramount in the handyman profession. This module covers best practices for safely using hand and power tools, as well as guidelines for maintaining a safe work environment. Acquire the knowledge and skills necessary to prevent accidents and injuries on the job.</p><p><strong>Module 5: Marketing Your Handyman Business</strong> Learn the ins and outs of marketing and promoting your handyman business effectively. Discover strategies for branding, advertising, and building a strong online presence to attract clients and grow your customer base. From creating a compelling website to leveraging social media platforms, this module equips you with the tools to stand out in a competitive market.</p><p><strong>Module 6: Managing Your Handyman Business</strong> Running a successful handyman business requires more than just technical skills-it also requires strong business acumen. This module covers key aspects of business management, including finance, scheduling, client communication, and building long-term relationships. Gain insights into pricing your services, managing projects efficiently, and delivering exceptional customer experiences.</p><p><strong>Why Choose Handyperson: Handyman Diploma?</strong></p><ul><li>Comprehensive curriculum covering all aspects of the handyman profession.</li><li>Practical, hands-on training designed to build real-world skills.</li><li>Flexible learning options to fit your schedule and learning preferences.</li><li>Expert instructors with extensive experience in the industry.</li><li>Networking opportunities and ongoing support to help you succeed in your career.</li></ul><p>Whether you aspire to launch your own handyman business or join an existing company, the Handyperson: Handyman Diploma provides the knowledge, skills, and confidence you need to excel in this rewarding field. Enroll today and take the first step toward a fulfilling career as a professional handyperson.</p></div></div><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1_ Introduction to Handyman Services</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to Handyman Services</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2_ Basic Handyman Services</h4><div><div><ul><li><div>
<span></span><h5>
Basic Handyman Services</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3_ Carpentry</h4><div><div><ul><li><div>
<span></span><h5>
Carpentry</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4_ Safety and Tool Use</h4><div><div><ul><li><div>
<span></span><h5>
Safety and Tool Use</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5_ Marketing Your Handyman Business</h4><div><div><ul><li><div>
<span></span><h5>
Marketing Your Handyman Business</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 6_ Managing Your Handyman Business</h4><div><div><ul><li><div>
<span></span><h5>
Managing Your Handyman Business</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Handyperson: Handyman Diploma

<p>ð <strong>Unlock Your Potential with the Shift Supervisor Course!</strong> ð</p><p>Are you ready to take your career to the next level? Introducing the Shift Supervisor Course, your gateway to success in the dynamic world of leadership and management. ð</p><p> </p><p><strong>Benefits of Taking the Shift Supervisor Course:</strong></p><p>ð¹ <strong>Develop Leadership Skills</strong>: Learn how to effectively lead a team, delegate tasks, and motivate others to achieve their best. Gain insights into communication strategies, conflict resolution techniques, and decision-making processes that will empower you to excel as a leader.</p><p>ð¹ <strong>Enhance Operational Efficiency</strong>: Discover proven methods for optimizing workflow, managing resources, and implementing best practices to streamline operations. By mastering the art of efficient resource allocation and process improvement, you'll be equipped to drive productivity and maximize results.</p><p>ð¹ <strong>Foster a Positive Work Environment</strong>: Cultivate a culture of collaboration, respect, and accountability within your team. Explore strategies for building trust, fostering employee engagement, and promoting a healthy work-life balance. As a Shift Supervisor, you'll play a pivotal role in creating a supportive and inclusive workplace where everyone can thrive.</p><p>ð¹ <strong>Advance Your Career</strong>: With the Shift Supervisor Course under your belt, you'll be well-positioned to pursue exciting opportunities for career advancement. Whether you're aiming for a promotion within your current organization or seeking new challenges elsewhere, the leadership skills and practical knowledge you'll gain from this course will set you apart from the competition.</p><p>ð¹ <strong>Stay Ahead of the Curve</strong>: In today's fast-paced business environment, continuous learning is key to staying relevant and adaptable. The Shift Supervisor Course provides you with the latest insights, trends, and best practices in leadership and management, ensuring that you're always one step ahead of the curve.</p><p> </p><p><strong>Who is this for?</strong></p><p>The Shift Supervisor Course is perfect for aspiring leaders, current supervisors, and anyone looking to take on greater responsibilities in their professional life. Whether you're in retail, hospitality, manufacturing, healthcare, or any other industry where leadership skills are essential, this course will empower you to succeed.</p><p> </p><p><strong>Career Path</strong></p><p>Upon completing the Shift Supervisor Course, a world of exciting opportunities awaits you. As a certified Shift Supervisor, you'll be qualified to take on a variety of leadership roles, including:</p><p>ð¹ Shift Manager: Oversee daily operations and manage a team of employees to ensure smooth and efficient service delivery. ð¹ Department Supervisor: Lead a specific department within an organization, such as sales, customer service, or production, and drive performance improvements. ð¹ Team Leader: Inspire and motivate team members to achieve their goals, foster collaboration and innovation, and contribute to overall organizational success.</p><p> </p><p>With your newfound leadership skills and expertise, you'll be well-equipped to climb the corporate ladder and achieve your career aspirations.</p><p>Don't miss out on this opportunity to invest in yourself and your future success. Enroll in the Shift Supervisor Course today and embark on a transformative journey toward becoming a confident, capable, and respected leader in your field. ð</p><p> </p><p><strong>FAQ (Frequently Asked Questions) for Shift Supervisor Course</strong></p><p><strong>Q1: What is the role of a shift supervisor?</strong></p><p>A shift supervisor plays a pivotal role in overseeing operations during their designated shift. They are responsible for managing and directing the activities of the team, ensuring adherence to company policies and procedures, and maintaining a safe and productive work environment. Additionally, shift supervisors often handle customer inquiries or complaints, address any issues that may arise, and coordinate with other departments or shifts as needed.</p><p><strong>Q2: What skills are essential for a shift supervisor?</strong></p><p>Effective communication, leadership, and problem-solving skills are essential for a shift supervisor. They must be able to communicate clearly with team members, delegate tasks efficiently, and resolve conflicts or issues that may arise during their shift. Strong organizational skills are also crucial for prioritizing tasks and ensuring that operations run smoothly.</p><p><strong>Q3: How can I excel as a shift supervisor?</strong></p><p>To excel as a shift supervisor, it's important to lead by example and demonstrate professionalism and competence in all aspects of the role. Building strong relationships with team members, providing clear direction and support, and actively seeking opportunities for improvement are key strategies for success. Additionally, staying updated on industry trends and best practices can help you stay ahead and adapt to changing circumstances.</p><p><strong>Q4: What challenges might a shift supervisor face?</strong></p><p>Shift supervisors may encounter various challenges in their role, including managing a diverse team, navigating unexpected issues or emergencies, and balancing competing priorities. Additionally, maintaining morale and motivation among team members, especially during busy or stressful periods, can be a challenge. However, with effective communication, problem-solving skills, and a proactive approach, many of these challenges can be overcome.</p><p><strong>Q5: Is there any specific training or certification required to become a shift supervisor?</strong></p><p>While specific requirements may vary depending on the industry and organization, many employers prefer candidates with previous supervisory experience or relevant training. Some companies may provide internal training programs for aspiring shift supervisors, covering topics such as leadership, conflict resolution, and operational procedures. Additionally, obtaining certifications related to management or leadership can demonstrate your commitment to the role and enhance your qualifications. It's advisable to check with individual employers or industry standards for any specific requirements.</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 Financial Management for Duty Managers</h4><div><div><ul><li><div>
<span></span><h5>
Financial Management for Duty Managers</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 Leadership and Team Management</h4><div><div><ul><li><div>
<span></span><h5>
Leadership and Team Management</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 Conflict Resolution and Problem Solving</h4><div><div><ul><li><div>
<span></span><h5>
Conflict Resolution and Problem Solving</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 Essential Skills for Duty Managers</h4><div><div><ul><li><div>
<span></span><h5>
Essential Skills for Duty Managers</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 Communication Skills for Duty Managers</h4><div><div><ul><li><div>
<span></span><h5>
Communication Skills for Duty Managers</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Shift Supervisor

<p>ð Elevate Your Customer Assistance with 'Optimizing Customer Assistance through Zendesk Excellence' ð</p><p>Are you ready to revolutionize your customer support game and take it to new heights? Introducing our groundbreaking online course: 'Optimizing Customer Assistance through Zendesk Excellence.' ð</p><p> </p><p>ð Unleash the Power of Zendesk: In today's fast-paced digital world, exceptional customer support is the key to business success. Our comprehensive course is designed to empower you with the knowledge and skills needed to harness the full potential of Zendesk, the leading customer service platform. Whether you're a beginner or a seasoned professional, this course is your gateway to mastering Zendesk like never before.</p><p> </p><p><strong>ð ï¸ What You'll Learn:</strong></p><p>â <strong>Zendesk Essentials:</strong> Navigate through the platform effortlessly and maximize its core features.</p><p>â <strong>Ticket Management Mastery:</strong> Streamline your support workflow for quicker issue resolution.</p><p>â <strong>Automation Awesomeness:</strong> Implement time-saving automations for a more efficient support process.</p><p>â <strong>Reporting and Analytics:</strong> Extract valuable insights to enhance your support strategy.</p><p>â <strong>Integration Wizardry:</strong> Seamlessly integrate Zendesk with other tools for a unified support experience.</p><p> </p><p><strong>ð¼ Who Can Benefit:</strong></p><ul><li>Customer Support Representatives</li><li>Service Desk Managers</li><li>IT Professionals</li><li>Business Owners</li><li>Anyone committed to delivering exceptional customer experiences</li></ul><p> </p><p><strong>ð Course Highlights:</strong></p><p><strong>ð¥ Engaging Video Lessons:</strong> Learn at your own pace with expert-led video tutorials.</p><p><strong>ð Comprehensive Study Material:</strong> Access downloadable resources for offline learning.</p><p><strong>ð¬ Interactive Discussions:</strong> Connect with fellow learners and industry experts.</p><p><strong>ð§ Practical Assignments:</strong> Apply your knowledge in real-world scenarios.</p><p><strong>ð Certification of Completion:</strong> Showcase your expertise with our accredited certification.</p><p> </p><p>ð Why Choose Our Course:</p><ol><li><strong>Proven Expertise:</strong> Our instructors are Zendesk certified professionals with years of hands-on experience.</li><li><strong>Practical Focus:</strong> Learn skills you can apply immediately to enhance your customer support operations.</li><li><strong>Flexible Learning:</strong> Access the course anytime, anywhere, and on any device.</li></ol><p> </p><p>ð Don't miss out on this opportunity to transform your customer assistance strategy! Enroll now in 'Optimizing Customer Assistance through Zendesk Excellence' and elevate your customer support to unprecedented levels of success.</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Basic</h4><div><div><ul><li><div>
<span></span><h5>
Overview</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Pricing</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Account Set Up</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
E-Mail Set Up</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
The Customers Experience with E-Mail Submission</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Setting Up the Guide Center</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Customer Experience with the Guide Center</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Admin - Customer Settings</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Adding Agents - Agent Settings</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Ticket Settings</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Setting a Customer Schedule</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Admin - Account Settings - Part 1</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Admin - Account Settings - Part 2</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Admin - Business Rules - Automation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Business Rules - Triggers</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Website Widget</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Admin Channels - E-Mail - Part 1</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Admin Channels - E-Mail - Part 2</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Managing Ticket Views</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Conclusion</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Advanced</h4><div><div><ul><li><div>
<span></span><h5>
Overview - Research</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Social Media Channels</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Enable Live Chat Channel</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Ticket Forms</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Ticket Fields</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Managing the Ticket View</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Adding Support Agents and Team Members</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Managing Help Participants</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Managing Applications -Autoresponders</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Adding Applications - Mailchimp</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Adding Applications - Webinars</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Extending Applications - Zapier</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Extending Applications - Zoom</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Extending Applications - Stripe</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Extending Applications - PayPal</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Live Example - Editing Settings</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Extending Applications - Zoom</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Live Example - Customer Experience</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Live Example - Extending Applications</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Conclusion</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Optimizing Customer Assistance through Zendesk Excellence

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b style="color: rgb(26, 26, 26); box-sizing: border-box;" fr-original-style="color: rgb(26, 26, 26);">This driver CPC course - Customer Service &amp; Manual Handling</b><b style="color: rgb(26, 26, 26); box-sizing: border-box;" fr-original-style="color: rgb(26, 26, 26);"> is suitable for LGV &amp; PCV and will cover:</b></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Company &amp; Driver Image,&nbsp;Who Customers Are and What They Want,&nbsp;Communication Skills,&nbsp;Giving Good Customer Service,&nbsp;About Manual Handling,&nbsp;The Spine,&nbsp;Manual Handling Injuries and Their Costs,&nbsp;Regulations,&nbsp;Manual Handling Risk Assessment,&nbsp;Safe Handling Techniques,&nbsp;Manual Handling Equipment.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All courses start at 07:45 hrs and finish at 15:45 hrs</strong></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.</strong></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Approval:</strong> This course is registered with JAUPT as approved for Driver CPC qualification.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Course Approval Number: CRS18242/475.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">On completion of the course all attendees will receive certificate of attendance.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.</p>

This driver CPC course - Rules of the Road & Manual Handling is suitable for LGV & PCV and will cover:
Requirements, Speed Limits, SMART Motorways, Highway Code, Road Signs, Bridge Strikes, Mobile Phones, Sat-Navs, Traffic Accident Procedure, About Manual Handling, The Spine, Manual Handling Injuries and Their Costs, Regulations, Manual Handling Risk Assessment, Safe Handling Techniques, Manual Handling Equipment.
All courses start at 07:45 hrs and finish at 15:45 hrs
All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.
Approval: This course is registered with JAUPT as approved for Driver CPC qualification.
Course Approval Number: CRS18242/475.
On completion of the course all attendees will receive certificate of attendance.
Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

PETM

HGV Driver

7.5 Ton Driver

Manual Handling

Driver CPC

Rules of the Road & Manual Handling - Online

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.</p><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">OBJECTIVES</strong></h4>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Participants will be able to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Build a consistent framework and process to ensure an unbiased candidate experience;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Choose job specifications and determine how success will be measured (skills);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Identify characteristics and qualities that will support the required skills;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Review legal and appropriate interviewing etiquette/guidelines, including social media research;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Screen candidates, using resumes and phone interviews; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Conduct successful role-play Behavioral Interviews in class.</li></ul>&nbsp;<h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CLASSES WILL INCLUDE:</h5>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workbooks for future reference and study.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workshop / role play with actual interview scenarios to assist in internalizing data.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Time for individual questions and concerns to aid in personalizing tactics.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behavioral Interviewing</strong> is a 4-hour interactive online class for up to six people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively <em fr-original-style="" style="box-sizing: border-box;">Improving Customer Service</em> workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Ildiko Oravecz</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">New Mexico International Society for Performance Improvement</span>

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.
Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.
In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.
OBJECTIVES
Participants will be able to:
Build a consistent framework and process to ensure an unbiased candidate experience;
Choose job specifications and determine how success will be measured (skills);
Identify characteristics and qualities that will support the required skills;
Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;
Review legal and appropriate interviewing etiquette/guidelines, including social media research;
Screen candidates, using resumes and phone interviews; and
Conduct successful role-play Behavioral Interviews in class.
CLASSES WILL INCLUDE:
Workbooks for future reference and study.
Workshop / role play with actual interview scenarios to assist in internalizing data.
Time for individual questions and concerns to aid in personalizing tactics.
Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.
Ildiko OraveczNew Mexico International Society for Performance Improvement

Improving Communications Uk

BEHAVIORAL INTERVIEWING: BUILDING A CONSISTENT FRAMEWORK AND PROCESS

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

IMPROVING CUSTOMER SERVICE

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">On this course, you will&hellip;</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn what is Real Estate and why it is different from other asset classes</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Get to grips with the overall size and structure of the UK Real Estate Market</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn and analyse the links between the different parts of the property market</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand who works in the Real Estate Market, their qualifications and their job descriptions</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc&hellip;</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn how to read a real estate market report</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand how current affairs, politics and economics affects Real Estate Investment</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who will benefit from this course?</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Employees who interacts with Real Estate Firms</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recent non-cognate Graduates interested in entering the field of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Outline</strong></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Morning</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate or Property?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">What is Real Estate - Physical characteristics &amp; Investment characteristics</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Why buy Real Estate?</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How big is the UK Real Estate market? - Total size and size of various sub sectors</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Key Real Estate Market Locations, Sale Prices and Rents</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market &amp; How the four markets interact and make money</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to calculate Sale Price and Real Estate Returns</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to read a Real Estate market report</li><li value="9" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Afternoon</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Who works in Real Estate and what do they do?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations &amp; Typical career paths</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle &amp; The Development lifecycle</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Companies&rsquo; - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity &amp; Related industries</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Networks</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The future of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Included in the Course</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">CPD Accredited Certificate</li><li value="2" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Course Files</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">E - s.musgrave@bayfieldtraining.com</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">T - 01223 517851</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a></p>



A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.


On this course, you will…
Learn what is Real Estate and why it is different from other asset classes
Get to grips with the overall size and structure of the UK Real Estate Market
Learn and analyse the links between the different parts of the property market
Understand who works in the Real Estate Market, their qualifications and their job descriptions
Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc…
Learn how to read a real estate market report
Understand how current affairs, politics and economics affects Real Estate Investment
Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector


Who will benefit from this course?
Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies
Customer Service Employees who interacts with Real Estate Firms
Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector
Recent non-cognate Graduates interested in entering the field of Real Estate


Course Outline
Morning
Real Estate or Property?
What is Real Estate - Physical characteristics & Investment characteristics
Why buy Real Estate?
How big is the UK Real Estate market? - Total size and size of various sub sectors
Key Real Estate Market Locations, Sale Prices and Rents
The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market & How the four markets interact and make money
How to calculate Sale Price and Real Estate Returns
How to read a Real Estate market report
How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?


Afternoon
Who works in Real Estate and what do they do?
Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations & Typical career paths
Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle & The Development lifecycle
Real Estate Companies’ - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity & Related industries
Real Estate Networks
The future of Real Estate


Included in the Course
CPD Accredited Certificate
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Professional Development

Continuous Professional Development (CPD)

 This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. 

An Introduction to Real Estate (Foundational Level)

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p></p><p>A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations.</p><p></p><p></p><p>This course will teach you to use Microsoft Power Platform solutions to simplify, automate, and empower business processes for organizations in the role of a Functional Consultant. A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations. This course may contain a 1-day Applied Workshop. This workshop will allow you to practice your Functional Consultant skills by creating an end-to-end solution to solve a problem for a fictitious company. The solution will include a Microsoft Dataverse database, Power Apps canvas app, and Power Automate flows.</p><p></p>Prerequisites<p></p><p></p><ul> <li>Experience as an IT professional or student</li> <li>Working knowledge of Microsoft Power Platform and its key components</li> <li>Knowledge of Microsoft Dataverse (or general data modeling) and security concepts</li></ul><p></p><p></p></div><div id="course-pills-2"><h3>1 - Describe the business value of the Microsoft Power Platform</h3> <ul> <li>Explore Microsoft Power Platform</li> <li>Describe the business value of the Power Platform</li> <li>Explore connectors and Microsoft Dataverse</li> <li>Describe how Power Platform works with Microsoft 365 apps and services</li> <li>Explore how Power Platform works with Microsoft Teams</li> <li>Describe how Power Platform works  with Microsoft Dynamics 365 apps</li> <li>Describe how Power Platform solutions consume Microsoft Azure services </li> <li>Explore how Microsoft Power Platform apps work together </li> <li>Use Artificial Intelligence to increase productivity</li> </ul> <h3>2 - Core components of Power Pages</h3> <ul> <li>Get started with Power Pages</li> <li>Core tools and components of Power Pages</li> <li>Overview of Power Pages security</li> <li>Overview of Power Pages extensibility</li> </ul> <h3>3 - Explore Power Pages templates</h3> <ul> <li>Site design templates</li> <li>Scenario-based templates</li> <li>Dynamics 365 Power Pages site templates</li> </ul> <h3>4 - Explore Power Pages design studio</h3> <ul> <li>Work with pages</li> <li>Page components</li> <li>Site styling and templates</li> </ul> <h3>5 - Explore Power Pages design studio data and security features</h3> <ul> <li>Data workspace in Power Pages design studio</li> <li>Power Pages security features</li> </ul> <h3>6 - Introduction to Power Pages administration</h3> <ul> <li>Power Pages administrative tools</li> <li>Set up workspace in Power Pages design studio</li> </ul> <h3>7 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>8 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>9 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>10 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>11 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>12 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>13 - Create and manage workspaces in Power BI</h3> <ul> <li>Distribute a report or dashboard</li> <li>Monitor usage and performance</li> <li>Recommend a development life cycle strategy</li> <li>Troubleshoot data by viewing its lineage</li> <li>Configure data protection</li> </ul> <h3>14 - Manage semantic models in Power BI</h3> <ul> <li>Use a Power BI gateway to connect to on-premises data sources</li> <li>Configure a semantic model scheduled refresh</li> <li>Configure incremental refresh settings</li> <li>Manage and promote semantic models</li> <li>Troubleshoot service connectivity</li> <li>Boost performance with query caching (Premium)</li> </ul> <h3>15 - Create dashboards in Power BI</h3> <ul> <li>Configure data alerts</li> <li>Explore data by asking questions</li> <li>Review Quick insights</li> <li>Add a dashboard theme</li> <li>Pin a live report page to a dashboard</li> <li>Configure a real-time dashboard</li> <li>Set mobile view</li> </ul> <h3>16 - Implement row-level security</h3> <ul> <li>Configure row-level security with the static method</li> <li>Configure row-level security with the dynamic method</li> </ul> <h3>17 - Create tables in Dataverse</h3> <ul> <li>Table characteristics</li> <li>Table relationships</li> <li>Dataverse logic and security</li> <li>Dataverse auditing</li> <li>Dual-write vs. virtual tables</li> </ul> <h3>18 - Manage tables in Dataverse</h3> <ul> <li>Identify tables and table types in Dataverse</li> <li>Create a custom table</li> <li>Enable attachments within a table</li> <li>Licensing requirements for each table type</li> </ul> <h3>19 - Create and manage columns within a table in Dataverse</h3> <ul> <li>Define columns in Microsoft Dataverse</li> <li>Column types in Microsoft Dataverse</li> <li>Add a column to a table</li> <li>Create a primary name column</li> <li>Restrictions that apply to columns in a table</li> <li>Create an auto numbering column</li> <li>Create an alternate key</li> </ul> <h3>20 - Create a relationship between tables in Dataverse</h3> <ul> <li>Relate one or more tables - Introduction</li> <li>Relationship types that are available in Microsoft Dataverse</li> <li>Create a one-to-many relationship between tables</li> <li>Create a many-to-many relationship between tables</li> <li>Edit or delete relationships</li> </ul> <h3>21 - Working with choices in Dataverse</h3> <ul> <li>Define choice column</li> <li>Standard choices column</li> </ul> <h3>22 - Get started with security roles in Dataverse</h3> <ul> <li>Understand environment roles</li> <li>Adding or disabling an environment user</li> <li>Understand security concepts in Dataverse</li> <li>Understand user security roles and security role defaults</li> <li>Check the roles that a user belongs to</li> <li>Configure Dataverse teams for security</li> <li>Configure Dataverse group teams for security</li> </ul> <h3>23 - Use administration options for Dataverse</h3> <ul> <li>Use Microsoft Power Platform Admin Center portal</li> <li>Tenant storage capacity</li> <li>Advanced Customization options in Power Apps Portal</li> <li>Enable and disable auditing</li> </ul> <h3>24 - Manage Dynamics 365 model-driven app settings and security</h3> <ul> <li>Configure role-based security</li> <li>Manage teams and business units</li> <li>Explore settings and customizations</li> </ul> <h3>25 - Introduction to Microsoft Power Platform security and governance</h3> <ul> <li>Identify Microsoft Power Platform environments</li> <li>Data Loss Prevention policies</li> <li>Microsoft Power Platform Center of Excellence Starter Kit</li> </ul> <h3>26 - Get started with model-driven apps in Power Apps</h3> <ul> <li>Introducing model-driven apps</li> <li>Components of model-driven apps</li> <li>Design model-driven apps</li> <li>Incorporate business process flows</li> </ul> <h3>27 - Configure forms, charts, and dashboards in model-driven apps</h3> <ul> <li>Forms overview</li> <li>Form elements</li> <li>Configure multiple forms</li> <li>Use specialized form components</li> <li>Configure views overview</li> <li>Configure grids</li> <li>Create and edit views</li> <li>Configure charts overview</li> <li>Dashboards overview</li> <li>Use interactive streams and tiles</li> </ul> <h3>28 - Get started with Power Apps canvas apps</h3> <ul> <li>Power Apps building blocks</li> <li>Ways to build Power Apps</li> <li>Power Apps related technologies</li> <li>Additional Power Apps related technologies</li> <li>Designing a Power Apps app</li> </ul> <h3>29 - Connect to other data in a Power Apps canvas app</h3> <ul> <li>Overview of the different data sources</li> <li>Work with action-based data sources</li> <li>Power Automate is a companion to Power Apps</li> </ul> <h3>30 - How to build the UI in a canvas app in Power Apps</h3> <ul> <li>Use themes to quickly change the appearance of your app</li> <li>Branding a control</li> <li>Icons</li> <li>Images</li> <li>Personalization</li> <li>Using the tablet or phone form factors</li> </ul> <h3>31 - Manage apps in Power Apps</h3> <ul> <li>Power Apps review</li> </ul> <h3>32 - Build your first app with Power Apps and Dataverse for Teams</h3> <ul> <li>Create your first app with the hero template</li> <li>Customize your app with Power Apps Studio</li> <li>Publish your app</li> <li>Install template apps</li> </ul> <h3>33 - Access Dataverse in Power Pages websites</h3> <ul> <li>Use lists to display multiple Dataverse records</li> <li>Use forms to interact with Dataverse data</li> </ul> <h3>34 - Authentication and user management in Power Pages</h3> <ul> <li>Power Pages authentication settings</li> <li>User registration in Power Pages</li> <li>Authentication management for Power Pages users</li> <li>Power Pages authentication providers</li> </ul> <h3>35 - Power Pages maintenance and troubleshooting</h3> <ul> <li>Power Pages website maintenance</li> <li>Power Pages website troubleshooting</li> </ul> <h3>36 - Define and create business rules in Dataverse</h3> <ul> <li>Define business rules - Introduction</li> <li>Define the components of a business rule</li> <li>Create a business rule</li> </ul> <h3>37 - Get started with Power Automate</h3> <ul> <li>Introducing Power Automate</li> <li>Troubleshoot flows</li> </ul> <h3>38 - Use the Admin center to manage environments and data policies in Power Automate</h3> <ul> <li>Administer flows</li> <li>Export and import flows</li> <li>Learn how to distribute button flows</li> </ul> <h3>39 - Use Dataverse triggers and actions in Power Automate</h3> <ul> <li>Dataverse triggers</li> <li>Query data</li> <li>Create, update, delete, and relate actions</li> </ul> <h3>40 - Extend Dataverse with Power Automate</h3> <ul> <li>Set up a flow and configure its trigger</li> <li>Email Dataverse record</li> <li>Add to-do items</li> <li>Test and run your flow</li> </ul> <h3>41 - Introduction to expressions in Power Automate</h3> <ul> <li>Get started with expressions</li> <li>Notes make things easier</li> <li>Types of functions</li> <li>Write complex expressions</li> </ul> <h3>42 - Build your first Power Automate for desktop flow</h3> <ul> <li>Set up the environment</li> <li>Explore Power Automate for desktop</li> <li>Create your first Power Automate for desktop flow</li> <li>Record Power Automate for desktop actions</li> <li>Edit and test recorded actions</li> </ul> <h3>43 - Run a Power Automate for desktop flow in unattended mode</h3> <ul> <li>Set up an unattended desktop flow</li> <li>Create a new cloud flow that calls an existing flow in unattended mode</li> <li>Perform a test run</li> <li>Best practices</li> </ul> <h3>44 - Optimize your business process with process advisor</h3> <ul> <li>Get familiar with process advisor</li> <li>Create your first recording</li> <li>Edit recordings and group actions</li> <li>Analyze recordings and interpret results</li> <li>Automation recommendations</li> </ul> <h3>45 - Get started with Microsoft Copilot Studio bots</h3> <ul> <li>Get started working with environments</li> <li>Create bots and work with the Microsoft Copilot Studio interface</li> <li>Create topics</li> <li>Test bots</li> <li>Publish bots and analyze performance</li> </ul> <h3>46 - Enhance Microsoft Copilot Studio bots</h3> <ul> <li>Use Power Automate to add actions</li> <li>Transfer conversations to agents by using Omnichannel for Customer Service</li> <li>Create topics for existing support content</li> <li>Analyze bot performance</li> </ul> <h3>47 - Manage topics in Microsoft Copilot Studio</h3> <ul> <li>Work with bot topics</li> <li>Branch a topic</li> <li>Create topics for existing support content</li> <li>Work with system fallback topics</li> <li>Manage topics</li> </ul> <h3>48 - Manage Power Virtual Agents</h3> <ul> <li>Environments in Microsoft Copilot Studio</li> <li>Bot topics permissions</li> <li>Bot entities and flow permissions</li> <li>Monitor and diagnose</li> <li>Administer and manage</li> <li>Export and import bots</li> <li>Authentication</li> </ul> <h3>49 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>50 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>51 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>52 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>53 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>54 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>55 - Manage solutions in Power Apps and Power Automate</h3> <ul> <li>Add and remove apps, flows, and entities in a solution</li> <li>Edit a solution-aware app, flow, and table</li> <li>Build and deploy a complex solution with flows, apps, and entities</li> <li>Automate solution management</li> </ul> <h3>56 - Load/export data and create data views in Dataverse</h3> <ul> <li>View data in a table</li> <li>Create or edit views of data in a table</li> <li>Load data into a table</li> <li>Export data from a table</li> <li>Add, update, or delete data in a table by using Excel</li> <li>Import data using Power Query</li> <li>Generate a new dataflow from an Excel Template</li> <li>Dataflow and Azure integration</li> </ul> <h3>57 - Get started with AI Builder</h3> <ul> <li>Choose an AI capability</li> <li>Create your first model</li> <li>Ways to use your models</li> </ul> <h3>58 - Manage models in AI Builder</h3> <ul> <li>Model lifecycle</li> <li>Manage model versions</li> <li>Share your models</li> </ul> <h3>59 - Use AI Builder in Power Automate</h3> <ul> <li>AI Builder in Power Automate saves time</li> <li>Advanced usage of AI Builder in Power Automate</li> </ul> <h3>60 - Functional Consultant skills</h3> <ul> <li>Create entity relationship diagrams</li> <li>Create and document mock-ups</li> <li>Document functional requirements and artifacts</li> <li>Complete fit-gap analysis</li> <li>Discuss stakeholder management responsibilities</li> <li>Understand industry accelerators</li> <li>Define Application Lifecycle Management</li> <li>Participate in testing</li> <li>Evaluate options</li> <li>Define connectors</li> <li>Understand Power Apps component framework</li> </ul> <h3>61 - Solution Architect series: Plan application lifecycle management for Power Platform</h3> <ul> <li>Key considerations for ALM</li> <li>Solutions</li> <li>Configuration and reference data</li> <li>Release process</li> <li>ALM with Azure DevOps</li> </ul></div>

Nexus Human

Microsoft Power Apps

Power Apps

Microsoft Power BI

Microsoft Power Platform

Microsoft AZ-104

Microsoft AZ-303

PL-200T00 Microsoft Power Platform Functional Consultant

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p></p><p><span>People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.</span></p><p></p>Overview<p></p><p><span>Describe the customer engagement apps and what they have in common</span></p><br /><p><span>Describe the standard marketing processes and how Dynamics 365 Marketing addresses them</span></p><br /><p><span>Describe Dynamics 365 Marketing features and capabilities</span></p><br /><p><span>Describe additional marketing apps</span></p><br /><p><span>Describe the standard sales processes and how Dynamics 365 Sales addresses them</span></p><br /><p><span>Describe Dynamics 365 Sales capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard customer service processes and how Dynamics 365 Customer Serviceaddresses them</span></p><br /><p><span>Describe Dynamics Customer Service capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard field service business processes and how Dynamics 365 Field Service addresses</span></p><br /><p><span>Describe how to generate Work Orders</span></p><br /><p><span>Describe the scheduling capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the inventory management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the asset management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe project-based customer engagement processes addressed by Dynamics 365 Project Operations</span></p><br /><p><span>Describe the sales capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the project management capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the resource utilization capabilities of Dynamics 365 Project Operations</span></p><p></p><p>This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.</p></div><div id="course-pills-2"><h4>Learn the Fundamentals of Dynamics 365 Marketing</h4><ul><li>Get introduced to the Dynamics 365 customer engagement apps</li><li>Examine Dynamics 365 Marketing</li><li>Describe Dynamics 365 Marketing capabilities</li><li>Review Additional Marketing Apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Sales</h4><ul><li>Explore Dynamics 365 Sales</li><li>Manage the sales lifecycle with Dynamics 365 Sales</li><li>Review additional sales apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Customer Service</h4><ul><li>Examine Dynamics 365 Customer Service</li><li>Describe Dynamics Customer Service capabilities</li><li>Review additional customer service apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Field Service</h4><ul><li>Examine Dynamics Field Service</li><li>Generate Work Orders in Dynamics 365 Field Service</li><li>Describe the scheduling capabilities of Dynamics 365 Field Service</li><li>Examine the inventory management capabilities of Dynamics 365 Field Service</li><li>Review the asset management capabilities of Dynamics 365 Field Service</li></ul><h4>Learn the Fundamentals of Dynamics 365 Project Operations (CRM)</h4><ul><li>Examine Dynamics 365 Project Operations</li><li>Describe the sales capabilities of Dynamics 365 Project Operations</li><li>Plan projects with Dynamics 365 Project Operations</li><li>Review the resource utilization capabilities of Dynamics 365 Project Operations</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Microsoft 365

Microsoft AZ-900

Microsoft AZ-700

Microsoft Dynamics

MB-910T00 Microsoft Certified: Dynamics 365 Fundamentals (CRM)

<h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">In times of crisis, people are in reaction mode.&nbsp;</h4><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">They work more from &ldquo;fight vs. flight&rdquo; than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.</h4><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4ME, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices); and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.</strong></li></ul><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6>

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.
In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
Focus on others to project a UB4ME, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices); and
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.
Register for this class and you will be sent ONLINE login instructions prior to the class date.

EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course.</p>Overview<p>Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations</p><p></p><p>This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.</p> <p>Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</p><p></p></div><div id="course-pills-2"><h3>1. Customer Service - A Baseline</h3> <ul> <li>Recognizing Your Customers</li> <li>Understanding Your Role in Customer Service</li> </ul> <h3>2. Developing A Customer Service Mind-Set</h3> <ul> <li>Leveraging Your First Impression</li> <li>Feeling Positively About Customers</li> <li>Mastering Moods and Emotions</li> </ul> <h3>3. Identifying Customer Needs</h3> <ul> <li>Understanding the Customer\'s Situation</li> <li>Avoiding Assumption and Prejudgment</li> <li>Meeting Basic Needs</li> <li>Seeking to Exceeding Expectations</li> <li>Building Repeat Relationships</li> </ul> <h3>4. Connecting with the Customer</h3> <ul> <li>Achieving Authenticity through Body Language</li> <li>Responding Effectively to Problems</li> <li>Mastering Online Etiquette</li> <li>Seeking Customer Feedback</li> </ul> <h3>5. Dealing with Difficult Situations</h3> <ul> <li>Effectively Addressing Complaints</li> <li>De-escalating Anger</li> <li>Establishing Common Ground</li> <li>Remaining Calm, Respectful and Objective</li> </ul> <h3>6. Effectively Addressing Complaints</h3> <ul> <li>Creating a Memorable Customer Experience</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Customer Care

Customer Service

Service Design Courses (SDC)

Professional Skills Course (PSC)

Trainers Course

Providing Outstanding Customer Service

<h4>Overview</h4>
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							</p><p>Many hospitals and clinics will use a smile, âcustomer serviceâ and good intentions to hide the fact they have poor or no training in service and professional staff about the different care that medical tourists or expat local patients need.</p>

<p>At the heart of appropriate care for medical travellers is a need for institutional awareness of the unique differences between local patients and medical tourists. Having a better understanding of what medical tourists, their care managers and home-based doctors expect from the receiving hospital or clinic at the medical destination will lead to a better quality of patient care for medical travellers.</p>
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