23 SV courses delivered Live Online

Duration 3 Days 18 CPD hours This course is intended for This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL© 4 Foundation certification and who want to prepare for ITIL© 4 Foundation exam. Overview By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL© Practices, and the new Service Value Chain that incorporate the core of ITIL© version 4. ITIL© is the world?s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL© 4. This course will earn you 21 PDUs. This class includes an exam voucher. 1 - ITIL 4 OVERVIEW * Introduction to ITIL * Key Concepts of ITIL 2 - THE ITIL FRAMEWORK * The Four Dimensions of Service Management * The ITIL Service Value System 3 - THE ITIL GUIDING PRINCIPLES * Focus on Value * Start Where You Are * Progress Iteratively with Feedback * Collaborate and Promote Visibility * Think and Work Holistically * Keep It Simple and Practical * Optimize and Automate 4 - THE ITIL SERVICE VALUE SYSTEM (SVS) * Governance * The Service Value Chain * Continual Improvement 5 - KEY ITIL PRACTICES * Continual Improvement * Service Level Management * Change Control * Incident Management * Service Request Management * Service Desk * Problem Management 6 - OTHER ITIL PRACTICES * General Management Practices * Service Management Practices * Technical Management Practices

Duration 3 Days 18 CPD hours This course is intended for Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally, candidates should have at least two years of professional experience working in IT Service Management. The ITIL 4 CDS Qualification would most likely suit the following delegates: Individuals continuing their journey in service management ITSM managers and aspiring ITSM managers ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview The course includes core concepts describing how different types of work (value streams) are built, tested and delivered ?end-to-end? from beginning to end and with continual iterations and feedback loops. There is also a focus on areas such as testing, knowledge, customer and employee feedback, new technologies, supplier sourcing, and ways of managing work. During this course, you will: Understand how to plan and build a service value stream to create, deliver and support services Know how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams Know how to create, deliver and support services Understand how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods, and tools Understand service performance, service quality, and improvement methods. This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. Armed with this knowledge and skill set, you will be confident in running those IT-enabled services, teams and workflows successfully. This class includes an exam voucher. Prerequisites * ITIL© 4 Foundation 1 - PLANNING AND BUILDING A SERVICE VALUE STREAM * Tackling the concepts and challenges related to SVS * Using the ?shift left? approach * The true value of information and technology across the SVS 2 - CONTRIBUTING TO CREATION, DELIVERY AND SUPPORT * Using the value stream to design, develop and transition new services * Adding to a value stream by leveraging ITIL practices * Providing user support * Furthering the value stream for support through ITIL practices 3 - CREATING, DELIVERING AND SUPPORTING SERVICES * Coordinate, prioritize and structure activities * The value of buy vs. build, sourcing, and service integration and management

Duration 3 Days 18 CPD hours This course is intended for This course is aimed at people in senior roles including CIOs, chief digital officers and other aspiring CxOs, as well as consultants and others involved in digital transformations, service delivery and strategic delivery. Overview By the end of this course, you will understand: The internal and external factors to consider while crafting digital strategy How IT strategy differs from digital strategy and how they can be integrated Creating a digital strategy that achieves the most value from digital Implementing and sustaining digital strategy Developing and nurturing digital capabilities for continual business innovation and value co-creation This course takes you on a digital strategy journey. Its iterative, eight-step model moves from ?vision? through to ?actions? and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise. This class includes an exam voucher. Prerequisites Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management. 1 - ITIL GUIDING PRINCIPLES TO ALL ASPECTS OF DIGITAL AND IT STRATEGY * Focus on Value * Start Where You Are * Progress Iteratively with Feedback * Collaborate and Promote Visibility * Think and Work Holistically * Keep It Simple and Practical * Optimise and Automate 2 - LEVERAGE DIGITAL STRATEGY TO REACT TO DIGITAL DISRUPTION * Digital Technology * Digital Business * Digital Organisation * Digitisation * Digital Transformation * Business Strategy and Business Models * Digital and IT Strategy * Products * Services * Relationship Between Digital, IT Strategy and Components of ITIL SVS. 3 - RELATIONSHIP BETWEEN CONCEPTS OF DIGITAL AND IT STRATEGY, SERVICE VALUE SYSTEM AND SERVICE VALUE CHAIN * Environmental Analysis * External Analysis: PESTLE * Internal Analysis: Four Dimensions of Service Management 4 - HOW AN ORGANISATION USES DIGITAL AND IT STRATEGY TO REMAIN VIABLE IN ENVIRONMENTS * How an Organisation?s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is * How to Analyse the VUCA Factors and Address them in a Digital and IT Strategy * Organisation?s Position in a Particular Market or Industry * Digital Positioning Tool to Determine Appropriate Position for a Digital Organization 5 - EXPLAIN AND COMPARE THREE LEVELS OF DIGITAL DISRUPTION * Ecosystem * Industry/Market * Organisational * Influenced factors * Achieving Customer/Market Relevance * Achieving Operational Excellence * Internal and External Focus * Balanced Approach 6 - STRATEGIC APPROACHES BY DIGITAL AND IT TO ACHIEVE CUSTOMER/MARKET RELEVANCE AND OPERATIONAL EXCELLENCE * How to Apply Approaches to Achieve Customer/Market Relevance * Customer Journeys * Omnichannel Delivery and Support * Context-Sensitive Delivery and Support * Customer Analytics * Customer Feedback and 360ø Approaches * How to Achieve Operational Excellence in the Four Dimensions of Service Management * Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following * Financial Policies * Portfolio Optimization * Funding Projects, Products and Services * Balancing Cost of Innovation and Operation * Charging Models * Assess Strategic Approaches for Digital Organizations 7 - RISKS AND OPPORTUNITIES OF DIGITAL AND IT STRATEGY * Concept of Risk Management in the Context of a Digital Organisation * Context of Digital and IT Strategy * Identify Risk * Assess Risk * Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk * Explain the Concept of Innovation, Including its Key Elements and Techniques * Apply Techniques to Develop and Maintain a Culture of Innovation 8 - STEPS AND TECHNIQUES INVOLVED IN DEFINING AND ADVOCATING FOR DIGITAL AND IT STRATEGY * How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organisation?s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites * How to Define and Communicate a Vision and a Strategy * How to Use Business Cases to Advocate for a Digital and IT Strategy 9 - IMPLEMENTATION OF A DIGITAL AND IT STRATEGY * How to Define Operating Models for Digital Organisations * Major Skills Required of Leaders in Digital Organisation * Apply Approaches to Strategy Coordination and Implementation: * Large-Scale Transformation * Incremental Transformation * Mergers and Acquisitions * Individual Changes * Approaches to POMs (Parallel Operating Models) * How to Assess Success of a Digital and IT Strategy * Typical Activities of a Digital Transformation Programme

Social Services and Health Care Units AB Training Academy Scottish Vocational Qualification 3 Social Services and Healthcare at SCQF level 7 Core/mandatory Units H5RY 04 (SCDHSC 0031) — 9 SCQF Credits at SCQF level 7 Promote effecBve communicaBon ♦ Establish understanding about individuals’ communication ♦ Support individuals to interact through communication ♦ Communicate effectively about difficult, complex and sensitive issues ♦ Communicate using records and reports H5LD 04 (SCDHSC0032) — 10 SCQF Credits at SCQF level 7 Promote health, safety and security in the work setting ♦ Maintain health, safety and security in the work setting ♦ Promote health and safety in the work setting ♦ Minimise risks arising from emergencies H5LE 04 (SCDHSC0033) — 9 SCQF Credits at SCQF level 7 Develop your pracBce through reflecBon and learning ♦ Reflect on your own practice ♦ Take action to enhance your practice H5S0 04 (SCDHSC0035) — 9 SCQF Credits at SCQF level 7 Promote the safeguarding of Individuals ♦ Maintain your understanding and awareness of harm, abuse and safeguarding ♦ Implement practices that help to safeguard individuals from harm or abuse ♦ Develop relationships that promote safeguarding ♦ Promote rights and inclusion ♦ Work in ways that promote wellbeing ♦ Support individuals to keep themselves safe Op;onal DK3M 04 (SFH CHS17) — 8 SCQF Credits at SCQF level 7 Carry out extended feeding techniques to ensure individuals nutriBonal and fluid intake FP8N 04 (SFH CHS19) — 8 SCQF Credits at SCQF level 6 Undertake rouBne clinical measurements DK2X 04 (SFH CHS3) — 8 SCQF Credits at SCQF level 6 Administer medicaBon to individuals FP8D 04 (SFHC HS8) — 8 SCQF Credits at SCQF level 7 Insert and secure urethral catheters and monitor and respond to the effects of urethral catheterisaBon DL00 04 (SFH CHS132) — 8 SCQF Credits at SCQF level 7 Obtain venous blood samples FP8F 04 (SFH CHS4) — 8 SCQF Credits at SCQF level 7 Undertake Bssue viability risk assessment for in

ABOUT THIS TRAINING The Seismic Uncertainty Evaluation (SUE) course has evolved after a number of years of work experience in the sub-surface domain. A common question closely related to well planning is the quantification and qualification of depth uncertainty and robust estimation of the volumetric ranges, and this course addresses these topics. Training Objectives Upon completion of this course, participants will be able to: * Define a structured approach toward seismic depth uncertainty analysis * Construct data analytics on seismic products (well logs, velocities, and seismic) * Classify advance vertical ray tomography on FWI models to assure a drill ready depth seismic, faults, surfaces, and logs * Interpret probabilistic volumetric and automatic spill point control, amplitude conformance closures * De-risk the depth uncertainty by providing drilling and completion with a risking score card Target Audience This course is intended for individuals who needs to understand the basic theory and procedures for assessment/ quantification/qualification of all drill-ready products (seismic, faults, horizons, etc.) * Geologist * Geophysicist * Reservoir engineer * Drilling engineer Course Level * Intermediate Trainer Your expert course leader is a cross-functional Geoscientist and Published Author with 27 years of international experience working in Upstream Petroleum Exploration and Production for Oil and Gas Companies in Australia, India, Singapore, Saudi Arabia, and Oman. During his career he actively supported field development, static & dynamic reservoir modelling & well planning, 3D Seismic data acquisition with Schlumberger & SVUL, 3D seismic data processing with CGG & interpretation, Q.I. and field development with Woodside, Applied Geoscience, and Reliance. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

HTML5 DEVELOPMENT TRAINING COURSE DESCRIPTION This three-day MTA Training course helps you prepare for Microsoft Technology Associate Exam 98-375, and build an understanding of these topics: Manage the Application Life Cycle, Build the User Interface by Using HTML5, Format the User Interface by Using CSS, Code by Using JavaScript. This course leverages the same content as found in the Microsoft Official Academic Course (MOAC) for this exam. WHAT WILL YOU LEARN * Manage the Application Life Cycle. * Build the User Interface by Using HTML5. * Format the User Interface by Using CSS. * Code by Using JavaScript. HTML5 DEVELOPMENT TRAINING COURSE DETAILS * Who will benefit: Anyone working with HTML5. * Prerequisites: None. * Duration 3 days HTML5 DEVELOPMENT TRAINING COURSE CONTENTS * Managing the Application Life Cycle * Platform fundamentals Packaging and the runtime environment: app package, app container, credentials/permission sets, host process, leverage existing HTML5 skills and content for slate/tablet applications. * Manage the state of an application Manage session state, app state and persist state information; understand states of an application; understand the differences between local and session storage. * Debug and test a HTML5 touch-enabled application Touch gestures; gestures you test on a device. * HTML5 UI: Text, Graphics, and Media * HTML5 tags for text content and graphics. When, why and how to use Canvas; when, why and how to use scalable vector graphics (SVG). * HTML5 tags to play media. Video and audio tags. * HTML5 UI: Organization, Input, and Validation * HTML5 tags to organise content and forms Tables, lists, sections; semantic HTML. * HTML5 tags for input and validation * CSS Essentials: Content Flow, Positioning, styling * Core CSS concepts Separate presentation from content (create content with HTML and style content with CSS); manage content flow (inline versus block flow); manage positioning of individual elements( float versus absolute positioning); manage content overflow (scrolling, visible and hidden); basic CSS styling. * CSS Essentials: Layouts * Arrange UI content by using CSS Use flexible box and grid layouts to establish content alignment, direction and orientation; proportional scaling and use of "free scale" for elements within a flexible box or grid; order and arrange content; concepts for using flex box for simple layouts and grid for complex layouts; grid content properties for rows and columns; use application templates. * Managing Text Flow by Using CSS Regions and using regions to flow text content between multiple sections (content source, content container, dynamic flow, flow-into, flow-from, msRegionUpdate, msRegionOverflow, msGetRegionContent); columns and hyphenation and using these CSS settings to optimise the readability of text; use "positioned floats" to create text flow around a floating object * Managing the Graphical Interface by Using CSS Graphics effects (rounded edges, shadows, transparency, background gradients, typography and Web Open Font Format); 2-D 3-D transformations (translate, scale, rotate, skew and 3-D perspective transitions and animations); SVG filter effects; Canvas. * JavaScript and coding essentials Manage and maintain JavaScript, Create and use functions; jQuery and other third-party libraries. Update the UI by using JavaScript Locate/access elements; listen and respond to events; show and hide elements; update the content of elements. * Animations, Graphics, and Accessing Data * Code animations with JavaScript animation; manipulate the canvas; work with images, shapes and other graphics. * Access data access by using JavaScript Send and receive data; transmit complex objects and parsing; load and save files; App Cache; datatypes; forms; cookies; localStorage * JavaScript coding for Touch Interface, Device and Operating System Resources, and More Respond to the touch interface, Gestures, how to capture and respond to gestures, Code additional HTML5 APIs, GeoLocation, Web Workers, WebSocket; File API, Access device and operating system resources, In- memory resources, such as contact lists and calendar; hardware capabilities, such as GPS, accelerometer and camera.

FRAME RELAY TRAINING COURSE DESCRIPTION A comprehensive look at Frame Relay, particularly with reference to a IP routed environment. Note this course is run as a workshop and therefore the contents are flexible. WHAT WILL YOU LEARN * Recognise the issues of using Frame Relay * Describe Frame Relay. * Configure a Cisco router to use Frame relay. FRAME RELAY TRAINING COURSE DETAILS * Who will benefit: Anyone working with Frame Relay. * Prerequisites: Intro to data communications & networking * Duration 1 day FRAME RELAY TRAINING COURSE CONTENTS * Introduction Packet switched networks, PVCs, SVCs. Topologies, Full mesh, partial mesh, Hub and spoke. * Basics DLCI, CIR, LMI, the local loop. * Configuring routers for Frame Relay Inverse ARP, static mappings, subinterfaces * More Frame Relay Burst rates, FECN, BECN, the DE bit, Traffic shaping. * Voice Over Frame Relay

This course shows you how to apply various approaches and algorithms to solve business problems through AI and ML, follow a methodical workflow to develop sound solutions, use open-source, off-the-shelf tools to develop, test, and deploy those solutions, and ensure that they protect the privacy of users. This course includes hands-on activities for each topic area.

An area that many small and new businesses struggle with is developing and defining their approach to marketing. Creating a marketing strategy document is something every business owner should do before you start marketing your business. This document not only helps you discover your target market, your focus for messaging and your strengths as a business, it can become your ultimate marketing reference guide, keeping all your promotional material consistent, concise and clear. In this 3-hour intensive webinar, we dive into the key areas of a marketing strategy document, breaking down its key sections, and equipping you with the knowledge and tools needed to go and craft your own!

Want learn how to use social media to market your business effectively? Join this short course from Let’s Do Marketing to learn how to create your social media strategy for success – and come away with the knowledge, skills and confidence to start connecting with your customers online!