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This programme has a simple objective: to help a sales team create and implementa comprehensive account development plan. If you want to earn strategic partner or preferred supplier status with your clients and customers then you need to add value to their business, consistently, and you can only do this if you have a plan - a key account management plan. This programme will help participants: * Discover opportunities - through a deeper understanding of the customer's business * Develop partnership - through a better 'value proposition' for the customer * Increase repeat business - based on higher customer satisfaction * Improve synergy - by getting everyone to 'sing from the same hymn sheet' * Develop a collaborative account plan - validated by the customer and their own management * Secure resources - management will align resources to execute soundly based account plans * Win an increased share of 'customer wallet' - through systematic account development 1 THE SIX PRINCIPLES OF STRATEGIC ACCOUNT DEVELOPMENT * Introduction to the PROFIT account development model: * - Performance * - Relationships * - Objectives and goals * - Feedback * - Integration * - Teamwork * Practical account development strategies: overview and case studies 2 PERFORMANCE * Use practical tools to help you manage and measure account performance and success * Design and build a monthly account dashboard for all sizes of account * Prioritise and manage accounts and customers pro-actively and successfully, using proven planning tools * Develop a cross-selling strategy to integrate products or solutions into the customer's business as closely as possible 3 RELATIONSHIPS * How to build and manage key relationships within an account * Qualifying and managing key influencers accurately * Producing a 'relationship matrix' for each account quickly and easily * Approaching and developing new contacts strategically * Tools and techniques for successful tracking of contacts and call-backs * Developing a coach or advocate in every customer organisation pro-actively 4 OBJECTIVES AND GOALS * Where are you now? - how to establish your competitive position within an account * Know how to set, monitor and track key objectives for accounts over the short, medium and long term * Selling against the competition - developing both long- and short-term sales strategies 5 FEEDBACK - BUILDING LOYAL AND SATISFIED CUSTOMERS * The correct way to manage customer expectations and create listening loops within an account * How to monitor and track your customer's perception and satisfaction with your organisation * Building a personalised satisfaction matrix for each account * Customer review meetings - best practice in building loyalty by regular joint planning events * Understanding the concept of long-term customer value and the importance of adapting a customer-focused attitude 6 INTEGRATION * How to integrate your products or solutions with the customer's business needs and processes * Spot and react to early warning signals that may cause an account's loyalty to fade, reduce revenue or switch to a competitor * Developing a loyalty strategy for key accounts or groups of smaller accounts * Getting your message and strategy across to C-level contacts 7 TEAMWORK * Working with others to achieve your account goals * Gaining internal commitment from your organisation * Managing and working with a virtual team * Creating cross-departmental communication loops 8 PUTTING IT ALL TOGETHER * Personal account reviews * Personal learning summary and action plans

Professional Management is crucial to your company's success. In fact, managers can have the single largest impact on your organisation's productivity and overall profitability, with more influence over employee morale and performance than anyone else.

MEF CARRIER ETHERNET TRAINING COURSE DESCRIPTION The course progresses from a overview of the Carrier Ethernet service and how it works onto looking at the concepts in depth. Service attributes and management follow with the course finishing with studies of practical Carrier Ethernet. WHAT WILL YOU LEARN * Discuss and understand key Carrier Ethernet Concepts. * Understand tasks related to designing, deploying and maintaining a Carrier Ethernet network. * Offer effective solutions to implementing a Carrier Ethernet enterprise network given available customer resources and requirements. * Carry out informed discussions using industry Carrier Ethernet 'vocabulary. * Pass the MEF CECP 2.0 professional accreditation exam. MEF CARRIER ETHERNET TRAINING COURSE DETAILS * Who will benefit: Anyone working with Carrier Ethernet * Prerequisites: The course attendees need to be conversant with data networks, as well as Ethernet and IP technologies. * Duration 5 days MEF CARRIER ETHERNET TRAINING COURSE CONTENTS * Section One: Introduction to Carrier Ethernet * Introduction to Carrier Ethernet: What is Carrier Ethernet? Evolution, advantages, The MEF, MEF specifications; UNI, EVC, OVC, EPL/EVPL, EP-LAN/ EVP-LAN, EP-Tree/EVP-Tree, etc, overview. * How Carrier Ethernet Works: Service Frame Handling. Carrier Ethernet at Customer Premises, metro and core. Carrier Ethernet Workings, UNI attributes, Service Attributes (EVC and EVC per UNI attributes), Bandwidth Profiles, service multiplexing, L2 protocol processing; Carrier Ethernet equipment, CPE, aggregation and homing nodes, core equipment; management systems. * The Setting Up of a Carrier Ethernet Service: Step 1: Choose service type, EPL/EVPL, EP-LAN/EVP-LAN, EPTree/EVP-Tree, EVLine...; Step 2: CPE tasks, UNI-C tasks (UNI attributes, service attributes (EVC and EVC per UNI) and bandwidth profiles), UNI-N tasks (L2 protocol handling). Step 3: Non-CPE tasks, Access, metro and core connections set up. * Section Two: Carrier Ethernet Concepts in depth * Carrier Ethernet Definitions in Depth: UNI, UNI I & II, UNI-N and UNI-C, etc.; NNI/ENNI; EVC; OVC, OVC type (P2P, M2M, Rooted MP), OVC end point (root, leaf, trunk), OVC end point map, OVC end point bundling; Service types in detail, EPL/EVPL, EP-LAN/EVP-LAN, EP-Tree/EVP-Tree, EVLine, Access EPL, Access EVPL . * Carrier Ethernet Service Frame Handling: Unicast, multicast and broadcast frame delivery, Tagged, untagged and priority; Tagging, C and S-Tags, 802.3, 802.1d, 802.1q, 802.1ad, 802.1ah evolution, VLAN ID translation/preservation. CoS preservation. * Other Key Carrier Ethernet Concepts: MTU, MTU at UNI, MTU at ENNI; Physical Layer Attributes, FE, GbE and 10GbE, Service Multiplexing and Bundling Concept and detail, rules and implications; Hairpin Switching * Managing Bandwidth in a Carrier Ethernet Network: Token Bucket Algorithm, EIR, CIR, CBS, EBS, Coupling Flag; Frame Colors, recoloring, Color Awareness attribute, Color Forwarding; Bandwidth Profiles, rules and concepts. MEF CoS identifiers, DEI bit (in S-Tag), PCP bit (in C-Tag or S-Tag), or DSCP (in IP header), Multiflow bandwidth concepts; CoS Label/Color Identification. * Section Three: Carrier Ethernet Service Attributes Overview: Carrier Ethernet 2.0; Blueprint C Service Attributes: Per UNI, Physical interfaces, Frame format, Ingress/egress Bandwidth Profiles, CEVLAN ID/EVC Map, UNI protection. EVC per UNI, Ingress/egress Bandwidth Profiles, etc.; Per EVC, CEVLAN ID Preservation, CoS ID Preservation, Relationship between SLA and SLP, Class of Service, etc. OVC, ENNI, OVC End Point per UNI and OVC End Point per ENNI, Ingress/egress bandwidth profiles, etc. * Section Four: Managing Carrier Ethernet Networks Overview: MEF Service Lifecycle. Carrier Ethernet maintenance: Port, Link & NE failure, Service Protection Technologies, Fault Identification and Recovery, LAG, Active/Standby EVC, Single EVC with transport protection, G.8031, G.8032, MPLS FRR. * SOAMs: Connectivity fault management, connectivity Monitoring, Loopback, Linktrace; Performance Management, Frame Delay, Inter Frame Delay Variation, Availability, Frame Loss Ratio, Resiliency, HLI, DMM, DMR, SLM, SLR; Key Concepts, Single vs dual ended, ordered UNI pair calculations. * LOAMs: Link discovery, link monitoring, etc. * Terminology and Concepts: MEG levels, MIPs. * Section Five: Practical Carrier Ethernet Carrier Ethernet Transport Technologies: Layer 1: SDH. Layer 2: Bridging, provider bridging, PBB, PBBTE. Layer 2.5: MPLS VPWS, MPLS VPLS, MPLS-TP. * Carrier Ethernet Access Technologies: fiber, SDH, active fiber, PON, GPON, 10G PON, OTN, WDM; copper, PDH, G-SDSL, 10Pass-TS, HFC; packet radio. * Optimising mobile backhaul with Carrier Ethernet Key challenges solutions: Market pressure, LTE evolution, elements and architecture (RAN BS, NC, GWIF.), synchronization, bandwidth management. * Circuit Emulation over Ethernet: Purpose, needs and applications. Synchronization: Phased, ToD, External Reference source, SynchE ,NTP, IEEE-1588 v2/ PTP, ACR; MEF Service Definitions for emulated circuits. * Applying what you know: Practical examples and scenarios, Carrier Ethernet solutions; Practice Scenarios, Given a scenario, determine appropriate Ethernet services

SATELLITE COMMUNICATIONS TRAINING COURSE DESCRIPTION This course starts by recaping some of the essential satellite knowledge required and proceeds to explore the deeper aspects of satellite communications, including hardware, communications and error control coding. WHAT WILL YOU LEARN * Explain how satellite communications work. * Explain how RF works * Explain the architecture of satellite systems. * Use spectrum analysers. SATELLITE COMMUNICATIONS TRAINING COURSE DETAILS * Who will benefit: Anyone working with satellite systems. * Prerequisites: None. * Duration 3 days SATELLITE COMMUNICATIONS TRAINING COURSE CONTENTS * Basic Principles of Satellite Communications GEO, MEO and LEO satellites. Launching and orbits. Frequency bands and polarisation. Satellite footprints. Multibeam coverage. Power spectra. Link budgets. Modulation and coding. Access technologies. Earth station components. Space segment components. Satellite system services. Satellite operators. * Radio frequency propagation Electromagnetic waves principles and generation. Reception of the EM wave. Space wave, sky wave and surface wave theory. The isotropic radiator. Types of antennae and their basic properties. Polar diagrams. International frequency allocation. Spectrum management and utilisation. Radio wave propagation. Line of sight propagation. Propagation for satellite comms. Free space path loss. Path attenuation. Noise and Interference. Power and its measurement. * Satellite antennae and other hardware Power flux density. Effective aperture. Horn antennae. Parabolic reflector. Offset feed. Cassegrain and Gregorian antennae. Antenna feed systems - Horn, TMC, OMJ and polarizer. Antenna steering and mount systems. Array antennae. LNA, LNB, LNC. Microwave tubes - TWT and Klystron. Polarizers. * Earth and Space Segments and the link Earth station antennae. Transponders. Antennae sub systems. Power supplies. Link budgets. System noise. System losses. Interference. Satellite switching. * Ground Communications Equipment Baseband signals. Analogue and Digital systems. Overview of modulation - AM, FM, PM. Digital Modulation. Frequency conversion -up and down conversion. Filters, mixers, local oscillators, IF amplifiers and group delay equalisers. Access methods - single and multiple access systems. Data networks. Television transmission - analogue and digital. Digital signal compression. MPEG processing. * Satellite Navigation Longitude, latitude, altitude, GPS, How GPS works, timing, alternatives to GPS. * Mobile satellite services Voice and Phones, BGAN, TV, GPS to program aerial, VSAT. * Error Control Coding The need for coding. Linear block codes. Cyclic codes. Convolution codes. Interleaving and concatenated codes. Coding gain. Turbo codes. * Test and measurement Theory and practice of Spectrum Analysers.

ABOUT THIS TRAINING COURSE This 5 full-day course is aimed at engineers and supervisors who already have a basic understanding of well construction methods but who would benefit from a more detailed knowledge of completion design. The course will concentrate on the important aspects of completion design and what makes a safe and efficient well. A common thread of practical examples will be used throughout the course in the form of a case study or 'red-thread' exercise. The case study is based around data all taken from a single field where those attending will work through all the basic issues of a completion design. The exercises associated with the case study is performed in the student's own time after each of the formal sessions. However, at the start of the next day, the case study is reviewed and discussed. The whole case study will continue through all sessions, with each element being reviewed at the start of the next session. There is no 'right' answer to the exercise - producing interesting discussions! The purpose of the course is not to go over specific equipment in detail. Teaching methods include presentations, videos, and animations and the case study. The course will cover: * Types and configurations of completions * The completion design process * Inflow performance, skin and formation damage * Perforating; selection, deployment and interface with rest of completion * Stimulation and impact on completion and flow performance with coverage of modern horizontal multifrac tools * Open hole, non-sand control completions including open hole packers and horizontal well clean up * Sand control; when do you need it, basic types and selection guidelines. Includes standalone screens, ICDs, various gravel packing techniques, frac packs and expandable screens * Tubing sizing, flow estimation and liquid loading * Artificial lift; types and selection criteria, interface with drilling, reservoir and facilities. Design of gas lift and ESPs included * Production chemistry impacts on completion, prevention and removal (scales, wax, asphaltene, hydrates, and souring) * Metallurgy, corrosion, and erosion; metal types and selection of * Elastomers and plastics; types and selection of * Tubing stress analysis; picking the grade and weight of tubing, plus selection criteria for packers and expansion devices. Interface between tubing stress analysis and casing design * Completion equipment; basic types of equipment, reliability and selection criteria for each (tree, safety valve, mandrel, packers, expansion devices etc) * Completion installation; importance of wellbore clean-out, function and types of brines, pointers for efficient completion installation * Non-conventional wells; types and when / where to use them (multilaterals, smart (intelligent) wells and also SAGD, CO2 sequestration, CBM, etc) Training Objectives By the end of this course, the participants should be able to: * Have a good understanding of the completion design process and what makes a good completion design * Understand the importance of the installation process (completion running) in the design process * Have an appreciation of new and developing completion techniques (intelligent wells) Target Audience This course will benefit engineers and field-based personnel such as completion supervisors and production engineers. It is also suitable for completion vendors, specialists such as chemists and subsurface personnel including geologists, reservoir engineers and petrophysicists. Trainer Your expert course leader has 30 years of oil and gas industry experience. A first class degree in geophysics and a master degree in Petroleum Engineering was a prelude to seven years with BP as a petroleum engineer. He left BP and following a short spell in Camco, jointly founded ICE Energy. After six years of completions and petroleum engineering consultancy and training, ICE Energy merged with TRACS International, where he continued with petroleum and completion engineering studies, leading integrated teams, and developing / delivering training courses for a variety of different clients in diverse world-wide locations. In the last five years, he is independent again - focusing on technical consulting and course delivery. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

CCNP TRAINING COURSE DESCRIPTION The Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) v1.2 course provides the knowledge and skills needed to configure, troubleshoot, and manage enterprise wired and wireless networks. You'll learn to implement security principles within an enterprise network and how to overlay network design using solutions such as SDAccess and SD-WAN. Course content includes 3 days of self-study material. This course helps you prepare for the 350-401 Implementing Cisco Enterprise Network Core Technologies (ENCOR) exam WHAT WILL YOU LEARN * Configure, troubleshoot, and manage enterprise wired and wireless networks * Implement security principles within an enterprise network * Prepare you prepare to take the 350-401 Implementing Cisco Enterprise Network Core Technologies (ENCOR) exam CCNP TRAINING COURSE DETAILS * Who will benefit: Mid-level network engineers, Network administrators, Network support technicians, Help desk technicians. * Prerequisites: Implementation of Enterprise LAN networks. Basic understanding of Enterprise routing and wireless connectivity, and Python scripting * Duration 5 days CCNP TRAINING COURSE CONTENT * Cisco Enterprise Network Architecture: Access, distribution, core in the hierarchical network. Cisco Switching Paths: Switching mechanisms, TCAM, CAM, process switching, fast switching, and CEF. * Implementing Campus LAN Connectivity: Troubleshoot L2 connectivity using VLANs and trunking Building Redundant Switched Topology: STP Implementing Layer 2 Port Aggregation Troubleshoot link aggregation using Etherchannel EIGRP Implement and optimize OSPFv2/v3, including adjacencies, packet types, and areas, summarization, and route filtering for IPv4/v6 Implement EBGP interdomain routing, path selection, and single and dual-homed networking Implementing Network Redundancy: HSRP and VRRP Implement static and dynamic NAT Virtualization Protocols and Techniques VPNs and Interfaces: Overlay technologies such as VRF, GRE, VPN, and LISP Wireless Principles: RF, antenna characteristics, and wireless standards. Wireless Deployment: Models available, autonomous AP deployments and cloud-based designs within the centralized Cisco WLC architecture Wireless Roaming and Location Services Wireless AP Operation: How APs communicate with WLCs to obtain software, configurations, and centralized management Wireless Client Authentication: EAP, WebAuth, and PSK wireless client authentication on a WLC. Troubleshoot wireless client connectivity issues using various available tools Troubleshoot networks using services such as NTP, SNMP, Cisco IP SLAs, NetFlow, and Cisco IOS EEM Explain network analysis and troubleshooting tools, which include show and debug commands, as well as best practices in troubleshooting Multicast Protocols: IGMP v2/v3, PIM DM/SM and RPs Introducing QoS: Concepts and features. Implementing Network Services: Secure administrative access for Cisco IOS devices using CLI access, RBAC, ACL, and SSH, and device hardening concepts to secure devices from less secure applications Using Network Analysis Tools Infrastructure Security: Scalable administration using AAA and the local database, features and benefits Enterprise Network Security Architecture: VPNs, content security, logging, endpoint security, personal firewalls, and other security features. Automation and Assurance with Cisco DNA Center: Purpose, function, features, and workflow. Intent-Based Networking, for network visibility, proactive monitoring, and application experience Cisco SD-Access Solution: Nodes, fabric control plane, and data plane, VXLAN gateways Cisco SD-WAN Solution: Components and features of Cisco SD-WAN solutions, including the orchestration, management, control, and data planes Basics of Python Programming: Python components and conditionals with script writing and analysis Network Programmability: NETCONF and RESTCONF APIs in Cisco DNA Center and vManage * Labs: Investigate the CAM. Analyze CEF. Troubleshoot VLAN and Trunk Issues. Tuning STP and Configuring RSTP. Configure MSTP. Troubleshoot EtherChannel. Implement Multi-area OSPF. Implement OSPF Tuning. Apply OSPF Optimization. Implement OSPFv3. Configure and Verify Single-Homed EBGP. Implementing HSRP. Configure VRRP. Implement NAT. Configure and Verify VRF. Configure and Verify a GRE Tunnel. Configure Static VTI Point-to-Point Tunnels. Configure Wireless Client Authentication in a Centralized Deployment. Troubleshoot Wireless Client Connectivity Issues. Configure Syslog. Configure and Verify Flexible NetFlow. Configuring Cisco IOS EEM. Troubleshoot Connectivity and Analyze Traffic with Ping, Traceroute, and Debug. Configure and Verify Cisco IP SLAs. Configure Standard and Extended ACLs. Configure Control Plane Policing. Implement Local and Server-Based AAA. Writing and Troubleshooting Python Scripts. Explore JSON Objects and Scripts in Python. Use NETCONF Via SSH. Use RESTCONF with Cisco IOS XE.

PERL TRAINING COURSE DESCRIPTION A hands on introduction to programming in Perl. WHAT WILL YOU LEARN * Write Perl programs. * Use Perl modules. * Debug Perl programs. * Examine existing code and determine its function. PERL TRAINING COURSE DETAILS * Who will benefit: Anyone wishing to learn Perl. * Prerequisites: None although experience in another high level language would be useful. * Duration 5 days PERL TRAINING COURSE CONTENTS * Introduction to Perl What is Perl? When to use Perl, downloading Perl, installing Perl, documentation, perldoc, running Perl, the Perl environment. Perl under UNIX, Perl under Windows. "Hello world". * Variables Scalars, data types, $_, strings and numbers, assignment, constants, strict, scope, STDIN. * Operators Number operators, string operators, precedence and associativity, converting numbers and strings, shortcut operators. * Flow control Blocks, if, else, elseif, unless, foreach, while, for do, until. * Regular expressions What are regular expressions? Pattern matching, Perl as a filter, file editing. * Strings Comparing strings, concatenating, substrings, chomp, chop, formatting, string manipulation. * Subroutines Comparing strings, concatenating, substrings, chomp, chop, formatting, string manipulation. * Arrays and hashes Working with arrays, element access, push(), pop(), shift(), unshift(), <STDIN> as an array, associative arrays, hashes of arrays, hash references, arrays of hashes, hashes of hashes. * Files Simple file handling, open, close, <FILEHANDLE>, <>, file tests, directory access, directory handles, database access, packing and packing binary data. * I/O STDIN, STDOUT and STDERR, Command line arguments,@ARGV. * Perl debugging The built in debugger, running the debugger, debugger commands, graphical debuggers. Script syntax errors, single stepping, breakpoints, watches. * Packages and modules CPAN, Finding modules, installing modules, using modules, scope. * Report formatting Formats, defining a format, invoking a format, field holders. * Process management System interaction, system(), exec(), signals. Security issues.

ADVANCED C++ TRAINING COURSE DESCRIPTION The course will give a broad overview of the C++ Programming language, focusing on modern C++, up to C++17. This course will cover the use of the Standard Library, including containers, iterator, function objects and algorithms. From the perspective of application development, a number of design patterns will be considered. WHAT WILL YOU LEARN * Write C++ programs using the more esoteric language features. * Utilise OO techniques to design C++ programs. * Use the standard C++ library. * Exploit advanced C++ techniques ADVANCED C++ TRAINING COURSE DETAILS * Who will benefit: Programmers needing to write C++ code. Programmers needing to maintain C++ code. * Prerequisites: C++ programming foundation. * Duration 5 days ADVANCED C++ TRAINING COURSE CONTENTS * Study of a string class Create a string class as a means to investigate many issues, involving the use of operator overloading and including overloading new and delete. Creation of the class will also require consideration of 'const correctness'. * Exception handling Consider the issues involved in exception handling including the concept of exception safety. * Templates Review definition of template functions, including template parameter type deduction. Introduction to template metaprogramming. Newer features including template template parameters and variadic templates. Creation of template classes. * Design patterns Introduction to Design Patterns and consideration of a number of patterns, such as, factory method, builder, singleton and adapter. * The standard C++ library (STL) Standard Library features, such as, Containers, Iterator, Function Objects and Algorithms. Introduction to Lambda expressions. * C++ and performance The writing of code throughout the course will be oriented towards performant code, including use of R Value references and 'move' semantics. * Pointers The use of pointers will be considered throughout the course. Smart pointers will be considered to improve program safety and help avoid the use of 'raw' pointers. * Threading This section will consider the creation of threads and synchronisation issues. A number of synchronisation primitives will be considered. Async and the use of Atomic will also be considered. * New ANSI C++ features Summarising some of the newer features to be considered are: Auto, Lambdas expression, smart pointers, variadic templates and folds, R Value references and tuple together with structured binding.

SUPPORTING MICROSOFT IIS TRAINING COURSE DESCRIPTION This course provides students with the fundamental knowledge and skills to configure and manage Internet Information Services. This course is intended to help provide pre-requisite skills supporting a broad range of Internet web applications, security, and knowledge to help support other products that use IIS such as Exchange and SharePoint. WHAT WILL YOU LEARN * Install IIS. * Configure IIS. * Secure websites. * Maintain IIS. SUPPORTING MICROSOFT IIS TRAINING COURSE DETAILS * Who will benefit: Technical staff working with Microsoft IIS. * Prerequisites: TCP/IP foundation for engineerss Supporting Windows ( XP or 2000 or 2003) * Duration 5 days SUPPORTING MICROSOFT IIS COURSE CONTENTS * Overview and Installing IIS Web Server infrastructure, installing IIS. Hands on Default install of IIS, verify and test.. * Configuring the default website Default website, IIS Manager, default IIS file structure, configuring DNS records for a website, creating virtual directories and Applications. Hands on Configuring the Default website for public access. Creating Virtual Directories and Applications. * Application Pools Application Pool Architecture, Application Pool recycling. Hands on Creating and managing Application Pools. * Creating additional websites Multiple websites on a single server, website bindings. Hands on Creating new websites. * Website and Web application support Configuring Common features, adding support for web applications. Hands on Adding support for web applications. * Securing Websites and applications Access control, sites, applications, authentication and permissions. URL authorization rules. Hands on Configuring Authentication and permissions. * Securing Data Transmissions with SSL Certificates and SSL, creating certificates for a web server, adding a certificate to a website. Hands on Certificates and HTTPS. * Using the Central Certificate Store The Central Certificate Store. Hands on Install and configure the Central Certificate Store. * Configuring Remote Administration Installing and Configuring the Management Service. Connecting to remote web servers and websites. Delegating Management Access. Hands on Remote administration. * Implementing FTP Implementing FTP, configuring an FTP site. Hands on Install and configure a secured FTP site. * Monitoring IIS IMonitoring IIS logs with Log Parser. Hands on Analyze a set of IIS log files for possible issues using Log Parser. Analyze performance data for performance related problems using PerfMon. * Backing up and Restoring IIS The IIS environment. Hands on Performing a backup and restore of a website. * Building Load-Balanced Web Farms Load-balancing mechanisms, building a Load-Balanced Web Farm using ARR, sharing content to a Web Farm using a network share, Sharing content to a Web Farm using DFS-R, Sharing IIS Configurations in a Web Farm. Hands on Installing and configuring ARR, sharing content to a Web Farm using network share and DFS-R, sharing IIS Configurations in a Web Farm.