212 Service Manager courses

OVERVIEW The Customer Service Manager Training and Front Desk Certification course equips individuals with the necessary skills to excel in customer service roles. It covers various modules, including establishing a positive attitude, addressing customer needs, generating return business, providing in-person and electronic customer service, handling difficult customers, and knowing when to escalate issues. LEARNING OUTCOMES: * Develop a strong understanding of the role and importance of customer service in a professional setting. * Establish a positive attitude and effective communication skills to meet and exceed customer needs. * Gain the ability to generate repeat business through excellent customer service and build long-term customer relationships. * Acquire proficiency in providing exceptional in-person, phone, and electronic customer service. * Develop strategies for handling difficult customers and resolving conflicts professionally. * Understand the importance of escalating issues when necessary to ensure customer satisfaction. WHY BUY THIS CUSTOMER SERVICE MANAGER TRAINING AND FRONT DESK CERTIFICATION? 1. Unlimited access to the course for forever 2. Digital Certificate, Transcript, student ID all included in the price 3. Absolutely no hidden fees 4. Directly receive CPD accredited qualifications after course completion 5. Receive one to one assistance on every weekday from professionals 6. Immediately receive the PDF certificate after passing 7. Receive the original copies of your certificate and transcript on the next working day 8. Easily learn the skills and knowledge from the comfort of your home CERTIFICATION After studying the course materials of the Customer Service Manager Training and Front Desk Certification you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. WHO IS THIS COURSE FOR? This Customer Service Manager Training and Front Desk Certification does not require you to have any prior qualifications or experience. You can just enrol and start learning.  PREREQUISITES This Customer Service Manager Training and Front Desk Certification was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. CAREER PATH As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Customer Service Manager Training and Front Desk Certification is a great way for you to gain multiple skills from the comfort of your home. COURSE CURRICULUM Customer Service Manager Training and Front Desk Certification Module One - Customer Service : Who We Are and What We Do 00:17:00 Module Two - Customer Service : Establishing Your Attitude 00:12:00 Module Three - Customer Service : Identifying and Addressing Customer Needs 00:12:00 Module Four - Customer Service : Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six - Customer Service : Giving Customer Service over the Phone 00:12:00 Module Seven - Customer Service : Providing Electronic Customer Service 00:12:00 Module Eight - Customer Service : Recovering Difficult Customers 00:15:00 Module Nine - Customer Service : Understanding When to Escalate 00:14:00

Customer Service Manager with Telephone Etiquette & KYC Diploma Elevate your career in the service industry with our Customer Service Manager with Telephone Etiquette & KYC Diploma. Master Customer Service strategies, telephone etiquette, and KYC procedures. Become a Customer Service maven and set yourself apart. Learning Outcomes: * Implement effective Customer Service models. * Manage customer relationships through proven Customer Service tactics. * Resolve conflicts with angry customers using Customer Service skills. * Enhance telephone communication with focused Customer Service training. * Apply Customer Service principles in Know Your Customer (KYC) methods. More Benefits: * LIFETIME access * Device Compatibility * Free Workplace Management Toolkit Key Modules from Customer Service Manager with Telephone Etiquette & KYC Diploma: Customer Service Models: Implement and evaluate proven Customer Service models for organizational excellence. Customer Management: Excel in customer relationship management by integrating Customer Service best practices. Dealing With Angry Customers: Apply Customer Service techniques to defuse conflicts and enhance customer satisfaction. Talking The Right Way On The Phone: Master telephone etiquette, elevating your Customer Service delivery to a new level. Understanding Customer Due Diligence: Adopt Customer Service principles in conducting comprehensive customer due diligence. KYC Methods: Implement Know Your Customer (KYC) procedures, fortified by excellent Customer Service practices.

Duration 5 Days 30 CPD hours This course is intended for For Process Owners, project managers, and other managers who are new to Service Manager. Overview At the end of the course, you will be able to:? Describe the role and intent for each of theService Manager components.? Describe the processes, workflows, and keyactivities for each module.? Use the Service Manager Web and Windowsclient as well as the Employee Self Service portal.? Manage Service Manager operators, usingadministrative tools.? Review how to configure operator, profile, role,environment, folder, and contact objects.? Determine the difference between Incident andProblem Management.? Discuss the Change, Configuration, Knowledge,and Service Level Management processes.? Explain and configure the Service Catalog.? Use Request Management workflows.? Describe the reporting capabilities of ServiceManager. This introductory course provides students with the skills needed to effectively use and manage the Service Manager 9.x software product. This course focuses on teaching the processes embedded in Service Manager. This introductory course provides students with the skills needed to effectively use and manage the Service Manager 9.x software product. This course focuses on teaching the processes embedded in Service Manager. ADDITIONAL COURSE DETAILS: Nexus Humans SM110 - Service Manager 9.x Foundations for Process Owners training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SM110 - Service Manager 9.x Foundations for Process Owners course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Agile is not what you do, Agile is what you become! An introduction to the essentials of Agile Scrum as a delivery method. The same learning objectives as used in central government & public sector digital delivery projects. -------------------------------------------------------------------------------- Agile is not what you do, Agile is what you become! Since 2012, all government departments have been required to use the Agile approach to project management, to build and run new digital services. As you begin your Agile journey, one of your first challenges will be understanding the rules and roles that support Agile delivery, some of the most frequently asked questions are "Which Agile framework is applicable to our business operating model?" or, "Is the Project Manager role equivalent to that of theProduct Owner?" and, "What does a Scrum Master do?" A strong corporate culture not accustomed to the Agile mindset can also be a difficult environment in which to implement Agile methods.  In some cases, the company’s culture and practices may reward non-Agile milestones while inadvertently discouraging Agile success. This intensive two-day training course combines PowerPoint presentations, informal discussions and practical exercises to introduce you to Agile Scrum as a Delivery Method, without the impending pressure of having to pass a formal certification examination. Previous experience of Agile delivery is not a pre-requisite to attending this course, although it is assumed delegates have previously attended the Primer course, or have some understanding of Agile Scrum terms and practices. This course, designed by Agile Scrum practitioners and coaches with specialist experience of working on GDS (Government Digital Service) Service Standards compliant government and public sector projects has been accredited by The CPD Certification Service and is now available outside its usual central government and public sector digital delivery setting. -------------------------------------------------------------------------------- Who this course is for Service and Programme Managers If you are a Service Manager or Programm Manager who wants to explore the benefits of transitioning to Agile ways of working and want to understand how your existing business processes and resource landscape will fit into an Agile delivery model, then this course aims to provide you with enough information to enable you to make an informed decision. Career ambitions If you are new to Agile and your intention is to pursue a career either as an Agile Scrum Master or Agile Product Owner, you will hopefully be provided with enough knowledge to enable you to determine which role best suits your Agile career ambitions. -------------------------------------------------------------------------------- Frequently Asked Questions How this course differs from other Agile courses Delegates will learn the 'How', not just the 'What'! This course has been designed by highly experienced Agile practitioners and coaches with specialist real-life experience of working on GDS (Government Digital Service) Service Design Standard projects. Delegates will find that the learning objectives are significantly more detailed than with other Agile courses which only focus on teaching the learning objectives of The Scrum Guide. Delegates must take the certification assessment. No! During enrolment, delegates can opt out of taking the C-ASDM certification assessment. The online Agile Scrum as a Delivery Method – Essentials course quiz is optional Absolutely! Delegates are provided access to the online Agile knowledge quiz which accompanies the Agile Scrum as a Delivery Method – Essentials course. The quiz helps delegates gauge their level of attainment but is entirely optional. Delegates can take the certification assessment without enrolling on the course. Yes! Delegates with existing Agile project delivery experience can choose to take the certification assessment without enrolling on the course. I will receive my certificate as soon as I have completed the course You will initially receive an Assessment Completion report after completing the assessment. The report details the certification status: 'Pass' or 'Fail', and includes information on which questions were answered incorrectly. Your certificate is issued by the CPD Certification Service approximately four-to six-weeks after successfully completing and passing the C-ASDM Certification Assessment. A CPD certification is recognised by employers Yes! CPD certification is recognised by private and public sector employers, and in central government departments as a valuable way to evaluate the skills of an individual, and the quality of the learning activities. Listing your CPD certification as well as the number of CPD Points you have achieved on your CV is essentially showcasing your achievements in continuing your professional development. One CPD Point is equivalent to an hour of training CPD points are units that quantify time, and the quality of learning and development activities. Delegates will earn 3 CPD Points upon successful completion of the C-ASDM Certification Assessment or 13 CPD Points after completing the two-day course. My CPD certificate will expire after three years Your certificate will not expire however, best practice suggests a renewal after three years. You can do this by enrolling on the C-ASDM course to ensure your knowledge of Agile as a Delivery Method is up to date. -------------------------------------------------------------------------------- Service features * Two-day Agile Scrum training course * The course uses eCommerce and other Business Case examples for context * Optional online CPD certification assessment * Optional Agile knowledge quiz to help delegates gauge level of attainment * Online Retrospective feedback to enable continuous course improvements. Service benefits * Delegates will understand the concepts and benefits of Agile Scrum development * Scrum team roles and role accountabilities * INVEST-compliant User Stories and BDD formatted Acceptance Criteria * Agile approach to incremental project delivery * Agile artefacts and Agile reports (burn-down & burn-up charts) * Agile Events & Scrum rules * Comparison: Agile methodologies (Lean, XP, SAFe & Scrum) * Use of Kanban for workflow management * Government Digital Service (GDS) Service Standards and Service Assessment * Be able to communicate the ideals of Agile to stakeholders -------------------------------------------------------------------------------- Service Agenda General knowledge * Agile Delivery 101 * Scrum process and sprints * Applicability of Scrum * Agile Manifesto Scrum roles and accountabilities * Overview of Scrum roles (Core & Ancillary) * Scrum Master role and role responsibilities * Scrum Product Owner role and role responsibilities * Scrum team Scrum events * Sprint Planning * Daily Scrums * Sprint Reviews * Sprint Retrospectives Scrum artefacts * Product Backlog * Sprint Backlog * Increments Scrum Reports * Burn-down and Burn-up Charts Scaling Scrum * Working with multiple Scrum teams * Working with distributed Scrum teams GDS (Government Digital Service) * Service Standards * Service Assessments Risks and challenges * Risks and challenges of transitioning to Agile delivery Frequently asked questions * Discussion on frequently asked Agile questions Agile knowledge quiz * Examples of the multiple-choice questions in the optional online quiz -------------------------------------------------------------------------------- On-going support Email support No Telephone support No Webchat support No Online support No -------------------------------------------------------------------------------- Community Support Yes! Delegates are offered access to our private online 'Community of Agile Scrum Practitioners'. Delegates who achieve the pass mark for CPD certification are additionally offered access to our private 'Certified Scrum  Practitioners’ Guild', a private Slack community of like-minded Agile professionals.

Essential skills for successfully treating a wide range of conditions – such as trauma, addictions, anxiety and depression – as well as making long-lasting behaviour changes and much more… -------------------------------------------------------------------------------- * Accredited CPD Certificate : 6 hours * Length 1 day (9.30am - 4.00pm) -------------------------------------------------------------------------------- > This has been a priceless experience. Life-changing. Brilliant, simply > brilliant! > > COUNSELLOR / EX IT SERVICE MANAGER WHY TAKE THIS COURSE Strong emotions focus and lock attention – keeping people trapped in problem behaviours. Therapeutic change cannot happen until the emotional arousal is reduced. This is why all health and welfare professionals need to know how to induce the relaxation response in their clients. Guided imagery and visualisation not only reduce emotional arousal quickly but can be used to reframe life circumstances through metaphor and to rehearse in the imagination any required changed behaviours and/or feelings, which dramatically increases the likelihood of those changes taking place in ‘real life’. If you want to be able to help people effectively, this is a key course to attend – guided imagery is an essential skill required for removing phobias, curing PTSD, lifting depression and overcoming addictions or self-harm, and is also useful for raising self-confidence and increasing motivation. When you become confident in using these skills, you can begin to bring patients out of the emotionally-driven trance states of a wide range of conditions such as anxiety disorders, addiction, anger, stress overload, trauma, depression, chronic pain [https://www.humangivens.com/college/pain-management/] and much more [https://www.humangivens.com/college/guided-imagery-and-visualisation-workshop/#suitable]. That is why guided imagery is one of the most powerful psychotherapeutic tools available to us – and one you need in your ‘toolkit’. > Fascinating way of working with clients – relaxation techniques very powerful. > Extremely relevant to practice. Good techniques and strategies learnt to use > with clients to help them problem solve and move forward. > > HEALTH VISITOR     WHAT WILL YOU LEARN * Powerful new ways to improve treatment outcomes * Training and practice in using one of the most effective psycho- therapeutic tools available for treating a wide range of emotional and physical conditions * Invaluable ways to motivate people, reframe life circumstances and instigate changes in behaviour * Insight into how the mind/body communication system works * Greater confidence when working with a wide variety of conditions * Supervised practise in generating healing trances * The core skills you need to acquire for the rewind technique [https://www.humangivens.com/college/rewind-technique-training/] for treating PTSD and phobias * A variety of ways to help people relax * Ways to reduce pain, including in childbirth * Increased understanding of trance states and their role in everyday life * Effective skills for helping people improve their performance – sports, public speaking etc. * The opportunity to experience relaxation, guided imagery and visualisation yourself * A scientifically-sound knowledge of why the various techniques and skills you will gain are so valuable * And much more [https://www.humangivens.com/college/guided-imagery-and-visualisation-workshop/#programme] -------------------------------------------------------------------------------- GOOD TO KNOW The skills you will learn on this course are an essential pre-requisite for taking the The Rewind Technique – Effective treatment for trauma (PTSD) and phobias course. You will also need them for the following courses too: * Brief Therapy for Stopping Addictions * How to Lift Depression * Overcoming Self-harm Further guided imagery techniques can be learnt and practised on our NEW workshop: Guided Imagery 2 – essential techniques -------------------------------------------------------------------------------- COURSE PROGRAMME The ‘Guided imagery and visualisation for therapeutic change’ course starts at 9.30am and runs until 4.00pm. * From 8.30am Registration (Tea and coffee served until 9.25am) * 9.30am What guided imagery is and why it works * 11.00am Discussion over tea/coffee * 11.30am The essence of all relaxation inductions: an easy way to start * 1.00pm Lunch (included) * 1.45pm Why it is important to be flexible: a range of techniques * 2.45pm Discussion over tea/coffee * 3.00pm Guided imagery and counselling: the essential steps * 4.00pm Day ends -------------------------------------------------------------------------------- WHO IS THIS COURSE SUITABLE FOR? * Anyone who wants to help people effectively and for the long-term, particularly those involved in mental and physical healthcare would benefit from attending * Psychotherapists, counsellors and mental health workers – these skills are essential to have to work with a wide range of conditions and for ensuring long-term behaviour change (see list below) * Trained hypnotherapists looking to extend and build on their existing skillset and understanding The information and skills taught are extremely useful for dealing with: Stress; addictions; agoraphobia; allergies; anorexia; anger; asthma; bed wetting; blood pressure; bulimia; depression; lack of confidence; chronic pain; eczema; frustration; guilt; grief; hay fever; inhibition; insomnia; irritable bowel (IBS); relationship/marital difficulties; migraine; nightmares; obsessions (OCD); pain control; panic attacks; phobias (all kinds); sexual difficulties (impotence, premature ejaculation and vaginismus); shyness; skin disorders and trauma (PTSD); flashbacks; ulcers; warts and worrying. You can also control blood pressure, stimulate the immune system, promote healing of damaged skin tissue and bones and give birth easier using guided imagery and visualisation. -------------------------------------------------------------------------------- This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

Imagine a world where your expertise influences health outcomes, impacts patient care, and contributes to the smooth operation of clinical environments. All while earning a generous salary - in the UK, professionals in clinical administration and governance roles earn between £30,000 to £60,000 per year, with room for growth and progression. Our bundle, composed of 'Clinical Observations Skills', 'GP - Clinical Governance' and 'Medical & Clinical Administration Diploma', is designed to equip you with the theoretical knowledge necessary to navigate these critical aspects of healthcare provision. This trio of courses is ideal for anyone aiming to progress in the clinical field, as it provides an in-depth understanding of patient observations, the principles of clinical governance, and the ins and outs of medical administration. Each course in this Clinical Observations, Clinical Governance with Medical & Clinical Administration bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Immerse yourself in these diverse, enthralling subjects, each designed to fuel your curiosity and enhance your knowledge. Dive in now! The courses in this bundle include: 1. Clinical Observations Skills 2. GP - Clinical Governance 3. Medical & Clinical Administration Diploma Learning Outcomes: * Understand the fundamental principles and techniques of clinical observations. * Gain a comprehensive knowledge of clinical governance in general practice. * Develop strong administrative capabilities to support medical and clinical operations. * Learn the theoretical elements that influence patient care and safety. * Enhance your knowledge of the ethics, policies, and procedures related to clinical operations. Now, let's dive into a deeper understanding of these courses. 'Clinical Observations Skills' is centred around equipping you with a sound theoretical understanding of patient observations, which play a crucial role in ensuring patient safety and recovery. This knowledge can significantly impact the quality of healthcare delivery. 'GP - Clinical Governance' offers a deep dive into the principles and components of clinical governance within general practice. The course highlights the necessity for transparency, accountability, and consistent quality in healthcare delivery, making this an essential course for aspiring clinical professionals. Lastly, the 'Medical & Clinical Administration Diploma' is designed to build your knowledge on the administrative aspects of healthcare settings. The course covers a wide range of theoretical topics that are crucial to the smooth operation of any clinical environment. Whether you're an aspiring clinical administrator, a healthcare executive, or a clinical director, this bundle is a powerful tool to enhance your clinical, theoretical knowledge. CPD 15 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? * Those seeking to enhance their theoretical knowledge in clinical practices. * Aspiring healthcare administrators looking to understand the intricacies of medical and clinical administration. * Health practitioners who wish to gain a comprehensive understanding of clinical governance. * Professionals who want to influence patient outcomes through knowledge of clinical observations. * Individuals aiming for career progression in the clinical field. CAREER PATH * Clinical Administrator - £20K to 30K/year. * Medical Secretary - £22K to 30K/year. * Practice Manager (GP) - £35K to 50K/year. * Clinical Governance Manager - £40K to 60K/year. * Clinical Service Manager - £37K to 60K/year. * Healthcare Executive - £60K to £100K/year. * Clinical Director - £80K to £120K/year. CERTIFICATES CERTIFICATE OF COMPLETION Digital certificate - Included CERTIFICATE OF COMPLETION Hard copy certificate - £9.99 Unlock your potential and showcase your accomplishments with our CPD Quality Standards certificates! Upon successful completion of the course, learners can obtain a CPD Quality Standards PDF certificate for Clinical Observations Skills absolutely free! Upon finishing GP - Clinical Governance and Medical & Clinical Administration Diploma, you'll have the opportunity to obtain valuable proof of your achievement. For just £4.99, we'll send you a CPD Quality Standards PDF Certificate via email, or if you prefer, you can get a beautifully printed hardcopy certificate for £9.99 in the UK. If you're located internationally, don't worry! We offer a printed hardcopy certificate for £14.99, ensuring your success knows no boundaries. Grab your certificate and celebrate your success today!

Learners will develop knowledge from the FD&FA foundation module and/or industry experience and apply this to the maintenance of FD&FA systems.

Recruitment & Selection – how to recruit the right staff 1 day training course delivered in Nottingham suitable for those embarking upon recruitment for the first time, and for more experienced recruiters who wish to update their skills and knowledge of current good practice. For business owners, managers and those who are required to recruit and select staff into their organisation.

This workshop is designed to help you manage your time more effectively. It will explore issues with time management, prioritisation and delegation, managing meetings and emails, Managing other peoples priorities and action planning.

Understanding, working with and leading systems that promote patient safety in this way will become increasingly important for all health care providers and this course will help to build a solid foundation in this crucial subject to enhance your career and improve your patient care.