At times, everyone involved with a business will find themselves in a position
where they are faced with difficult decisions. Being able to deal with these
situations effectively and confidently is an important interpersonal skill.
This is especially true for managers who will be forced to make tough decisions
on a regular basis, but need to ensure that the business continues to perform
both during and after the difficult decisions have been made. The manner in
which they approach and implement these decisions can sometimes be the
difference between success and failure.
--------------------------------------------------------------------------------
COURSE SYLLABUS
THE SYLLABUS OF THE DEALING WITH DIFFICULT SITUATIONS WITH CONFIDENCE COURSE IS
COMPRISED OF FOUR MODULES, COVERING THE FOLLOWING:
MODULE ONE
SELF AWARENESS
* Attitude towards challenges - self-resilience
* Going into a challenging scenario - how to prepare
* Recognising the signs of contention
* Giving feedback constructively
MODULE TWO
HAVING DIFFICULT CONVERSATIONS WITH CONFIDENCE
* Behaviour labelling - preparing the approach
* Assertiveness techniques
* Dealing with a difficult issue focussing on behaviour & consequences
* Keeping objective and professional throughout
MODULE THREE
EXAMINING YOUR PREFERRED COMMUNICATION STYLE
* Recognising the different communication styles
* Analysing your preferred style - Paradigm FitIn Profiler review
* Identifying the most appropriate situations for each style
MODULE FOUR
HELPFUL INTERPERSONAL SKILLS
* Effective questioning techniques
* Active listening
* Body language
* Recognising and dealing with behaviours
* Displaying and creating positive attitudes
* Remaining Assertive and in control
Delivered in-person, on-requestOn-request courseDelivered In-Person in Bardsey & 4 moreIn-Person, Bardsey & 4 more
Price on Enquiry
Neurodiversity in the Workplace for Managers Workshop
This full day workshop is designed to follow on and build on the learning from the 1-hour webinar to provide an embedded learning experience leading to acceptance and change of culture around neurodiversity. We understand the pressure managers can experience working within a neurodiverse team, this training is designed with managers in mind.
Delivered in-person, on-request, onlineOn-request workshopDelivered Online & In-Person in LondonOnline & In-Person, London
This half-day workshop delivered face-to-face or online is designed for anyone in your organisation that wants to become a Neurodiversity Champion - someone who wants to educate and change the way that Neurodiversity is viewed in the workplace.
Delivered in-person, on-request, onlineOn-request workshopDelivered Online & In-Person in LondonOnline & In-Person, London
Come along to this free event to find out more about Dramatherapy! Whether
you're looking to explore an alternative approach to traditional talking therapy
for yourself, or you're a therapist/healthcare professional wanting to find out
more, this workshop is free and open to all who are curious! The two hours will
be both informative and experiential, allowing you to dip your toe into the
theories and techniques of Dramatherapy. Tea, coffee and pastries provided!
Course Leader: Abigail Nelson
This course enables learners to logically and clearly work through the risk management process, from being aware of the relevant legislation, identifying hazards, assessing risk and onwards through risk reduction, balancing risk against individual choice, and the importance of recording keeping.
It aims to increase learner awareness of both their responsibility and their organisation's responsibility, for meeting industry standards and keeping service users, staff, and workplaces safe.
Delivered in-person, on-requestOn-request courseDelivered In-Person in UK WideIn-Person, UK Wide