72 Salesforce Certified JavaScript Developer courses

Duration 5 Days 30 CPD hours This course is intended for This course is designed for programmatic developers looking to write programmatic customizations to both business logic and UI layers using Apex and Visualforce. You should have a good understanding of core object-oriented programming concepts and experience building declarative solutions on the Salesforce Platform. This course is also a great foundation builder if you're looking to earn your Salesforce Platform Developer I credential. IMPORTANT: Students are expected to follow the steps detailed in the Computer Set-up Guide for this class if you'll be using your own computer when attending a virtual or in-person class. Overview Learn modern tools for developing on the Salesforce Platform using Visual Studio Code, the Salesforce Extension Pack, and the Salesforce CLI. Write business logic customizations using Apex triggers and classes; those customizations will use SOQL and DML. Design programmatic solutions that take advantage of declarative customizations. Describe how your trigger code works within the basics of the Save Order of Execution. Describe some of the fundamental aspects of designing programs on a multi-tenant platform. Write Visualforce markup and code to customize the user interface. Use the built-in testing framework to test Apex and Visualforce. Learn how to customize and design applications programmatically on the Salesforce Platform. In this 5-day class, our platform experts will introduce you to Apex (Salesforce?s programming language) and Visualforce markup, so you can customize your Salesforce applications using code and explore how Apex interacts with declarative customizations on the platform. Learn how to retrieve, manipulate, and store data programmatically in data objects (sObjects), write and test custom logic, write Visualforce pages to customize your user interface, and deploy your solutions to another environment. Get an overview of the declarative automation tools available on the platform and a brief introduction to the Lightning Component framework. Plus, explore the nuances of working on a multi-tenant platform so you can extend the platform to meet business demands. DECLARATIVE AUTOMATION * Create Formula Fields * Create Roll-Up Summary Fields * Understand Record Types * Review Other Automation Tools * Build a Data Model on the Salesforce Platform PROGRAMMING WITH APEX * Describe Key Aspects of Apex That Differentiate It from Other Languages, Such as Java and C# * Describe Why Apex Transactions and Governor Limits Must Be Considered When Writing Apex * Execute Simple Apex * Use the sObject Data Type, the Primitive Data Types, and Basic Control Statements in Apex USING SOQL AND SOSL TO RETRIEVE YOUR ORG?S DATA * Write a Basic Query Using Salesforce?s Query Language, SOQL * Process the Result of a Query in Apex * Create a Query Dynamically at Run-Time * Use SOQL to Query Parent-Child Relationships * Describe a Relationship Query * Write a Query That Traverses a Child-to-Parent Relationship * Write a Query That Traverses a Parent-to-Child Relationship * Use SOSL to Search Data USING DML TO MANIPULATE YOUR ORG?S DATA * List the Differences Between the Ways You Can Invoke DML Operations * Write Apex to Invoke DML Operations and Handle DML Errors DEPLOYMENT * What Is Deployment? * Deploy Code Using Change Sets * Use the Ant Migration Tool * Review Managed and Unmanaged Packages * Explore Salesforce DX TRIGGER ESSENTIALS * Describe What a Trigger Is Used For * Describe the Syntax of a Trigger Definition * Use Trigger Context Variables APEX CLASS ESSENTIALS * Describe How Apex Classes Are Used * Define an Apex Class * Determine What Data an Apex Class Can Access THE SAVE ORDER OF EXECUTION, APEX TRANSACTIONS, AND PLATFORM EVENTS * Describe Key Points in the Order of Execution * Describe How Triggers Fit Into and Can Be Impacted by the Order of Execution * Describe the Lifecycle of an Apex Transaction * Describe the Memory Lifecycle for Static Attributes * Use Platform Events for Immediate Error Logging APEX TESTING * Describe the Apex Testing Framework * Create Test Data * Write and Run an Apex Test * Test Best Practices STRATEGIES FOR DESIGNING EFFICIENT APEX SOLUTIONS * Describe Best Practices for Writing Code That Is Easy to Maintain and Extend * Write Triggers and Classes That Assume Batches of Data as Input * Write Code That Works Efficiently with the Database, Both in Querying and Using DML TRIGGER DESIGN STRATEGIES * List Declarative Mechanisms You Can Use to Implement Complex Business Logic, What Types of Problems They?re Best Used for, and Their Limitations * Describe Ways in Which You Can Use Declarative Functionality to Improve Your Programmatic Solutions WORKING WITH VISUALFORCE * Create a Visualforce Page * Reference a Standard Controller * Launch a Visualforce Page Using a Custom Button * Display Data from a Record in a Visualforce Page * Reference Custom Controllers and Controller Extensions * Work with List Controllers VISUALFORCE DEVELOPMENT CONSIDERATIONS AND TESTING * Describe Common Limit Issues and Security Concerns * Describe Strategies for Testing Visualforce Controllers * Write Tests for Controller Constructors * Write Tests for Action Methods, Getters, Setters, and Properties LIGHTNING COMPONENTS * Create and Surface an Aura Component * Create and Surface a Lightning Web Component ADDITIONAL COURSE DETAILS: Nexus Humans Salesforce Build Applications Programmatically on the Salesforce Platform (DEX450) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Build Applications Programmatically on the Salesforce Platform (DEX450) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This class is designed for individuals who are (or will soon be) supporting a Salesforce implementation in a decision-making capacity. This includes, but is not limited to, business analysts, IT managers, project managers, executive leaders, and executive sponsors. This class is not recommended for individuals tasked with solution-building. Overview When you complete this course, you will be able to: Identify key stakeholders needed for a successful Salesforce implementation. Describe the Salesforce data model as it relates to Customer 360, Salesforce Clouds, and the Salesforce Platform. Communicate the appropriate security measures needed to control org and data access. Discuss which standard or custom objects and applications should be implemented based on specific requirements and use cases. Effectively strategize how to migrate data into your Salesforce org while maintaining high data quality. Understand Salesforce automation tools and how they solve for various business challenges. Analyze Salesforce data with Reports and Dashboards. Navigate the key phases and milestones of a Salesforce implementation. Explore Salesforce features and functionality and gain the knowledge to make Salesforce implementation decisions with confidence. In this 3-day, heavily discussion-based class, learn about standard and custom objects and applications, data management, data visualization, flow automation tools, security mechanisms, and more. Successfully navigate the key phases and milestones of a Salesforce implementation, effectively communicate business needs, and provide directives to team members tasked with solution-building to deliver a robust Salesforce solution that achieves business goals. SALESFORCE DATA MODEL * Discover the Customer 360 Platform * Examine Salesforce Clouds * Navigate the Salesforce Platform * Review the Salesforce Platform Data Model * Understand Data Visualization SECURITY & ACCESS * Create Users * Access the Org * Control Data OBJECTS & APPLICATIONS * Review Standard Objects * Understand Custom Objects * Explore Standard Applications * Discover Custom Applications SALESFORCE CUSTOMIZATIONS * Work with Fields * Design Page Layouts * Understand Record Types * Review Dynamic Capabilities SUCCESSFUL DATA MANAGEMENT * Determine Data Strategy * Create Data * Ensure Data Quality PROCESS AUTOMATION * Streamline Business Processes Using Automation Tools * Learn Purpose-Driven Automation * Automate With Flow DATA ANALYSIS USING REPORTS & DASHBOARDS * Organize Reports and Dashboards * Build Reports * Create Dashboards * Create an Analytics Strategy ADOPTION & CONTINUED IMPROVEMENT * Adopt Your Implementation * Evaluate Continued Improvements ADDITIONAL COURSE DETAILS: Nexus Humans Understand and Drive Your Salesforce Implementation ( BSX101 ) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Understand and Drive Your Salesforce Implementation ( BSX101 ) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Register on the The Complete Full-Stack JavaScript Course! today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The The Complete Full-Stack JavaScript Course! is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! WHAT YOU GET WITH THE THE COMPLETE FULL-STACK JAVASCRIPT COURSE! * Receive a e-certificate upon successful completion of the course * Get taught by experienced, professional instructors * Study at a time and pace that suits your learning style * Get instant feedback on assessments  * 24/7 help and advice via email or live chat * Get full tutor support on weekdays (Monday to Friday) COURSE DESIGN The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of * Video lessons * Online study materials CERTIFICATION After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. WHO IS THIS COURSE FOR: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. REQUIREMENTS: The online training is open to all students and has no formal entry requirements. To study the The Complete Full-Stack JavaScript Course!, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. COURSE CONTENT Introduction and Setup Welcome To The Course 00:11:00 Environment Setup 00:12:00 Anatomy of a React Project 00:13:00 Getting Started with ReactJS Writing a React Component 00:09:00 Purchasing and Procurement Management 01:40:00 The React State 00:15:00 Understanding Component Props and Re-rendering 00:18:00 Importing CSS Into React Components[iframevideo] [/iframevideo] 00:05:00 Building a ReactJS Website Coding a calculator part 1 00:19:00 Coding a Calculator Part 2 00:35:00 React Website Setup 00:06:00 Component Children 00:17:00 React Routing 00:10:00 Route Parameters and HTML Slicing Part 1 00:15:00 Route Parameters and HTML Slicing Part 2 00:17:00 Services and Portfolio Pages Part 2 00:10:00 Working With Forms in React Part 1 00:16:00 Working With Forms in React Part 2 00:22:00 Using Formik 00:23:00 Yup Form Validation Schemas 00:17:00 Rest API with LoopbackJS Setup of REST API Using LoopbackJS 00:15:00 Creating Models 00:13:00 Model Observers 00:16:00 Model Relations 00:16:00 ESLINT 00:09:00 Subclassing Access Tokens 00:06:00 Persisting Data Using MongoDB 00:20:00 Creating Data 00:07:00 Updating Data 00:04:00 Finding Model Instances Part 2 00:03:00 Deleting Model Instances 00:07:00 Creating Post Collection 00:06:00 Roles and Rolemapping 00:14:00 Applying Access Control to Our Post Model 00:13:00 Adding an Editor Role 00:10:00 Creating a Category Model 00:09:00 File Storage and Collection Part 1 00:15:00 File Storage and Collection Part 2 00:10:00 Custom Remote Methods and File Uploads Part 1 00:18:00 Custom Remote Methods and File Uploads Part 2 00:14:00 Creating Login Route 00:18:00 Adding a Login Form 00:12:00 Redux and Material-UI Wrapping Components 00:11:00 Dispatching Actions 00:06:00 Creating Our Store and Reducers 00:24:00 Integrating Remote API Calls 00:22:00 Applying Middle Ware 00:15:00 Material-UI Intro 00:12:00 Drawer and CSS 00:16:00 Drawer Collapsing and Animations 00:14:00 Icons, Lists, Links 00:17:00 Main Content Class 00:14:00 Persisting Reducers Using Local Storage 00:15:00 Basic Tables 00:11:00 Fetching Posts and Users From Our API 00:21:00 Fab Buttons 00:12:00 Setting up Redux, Material-UI and Formik for Our Add Post Page 00:12:00 Material-UI Forms With Formik 00:19:00 Flex Display and Connecting Our Post Form to Our Database via Redux Part 1 00:15:00 Flex Display and Connecting Our Post Form to Our Database via Redux Part 2 00:15:00 Editing Existing Posts 00:28:00 Uploading Post Images Part 1 00:16:00 Uploading Post Images Part 2 00:17:00 Integrating Quill as a Content Editor 00:18:00 Loading Posts on the Front-end Part 1 00:14:00 Loading Posts on The Front-end Part 2 00:17:00 Loading More Posts on Demand 00:12:00 Single Post Page 00:27:00 Registering New Accounts 00:25:00 Posting Comments and Adding Relations and ACLs to Our API Part 1 00:20:00 Posting Comments and Adding Relations and ACLs to Our API Part 2 00:19:00 Deploying React Apps With NGINX 00:26:00 Deploying Our API Using PM2 And NGINIX Part 1 00:18:00 Deploying Our API Using PM2 And NGINIX Part 2 00:14:00 Deploying Our API Using PM2 And NGINIX Part 3 00:17:00 WebSocket Chat Application Creating A Chat App 00:08:00 Creating Our Chat Store 00:11:00 Websocket Connections 00:08:00 Sending Socket Messages 00:13:00 Creating Signup and Login Forms 00:18:00 Writing Account Based Logic Part 1 00:30:00 Writing Account Based Logic Part 2 00:02:00 Using Auth Tokens 00:13:00 Styling The Messenger 00:21:00 Tracking Logged In Users 00:14:00 Search Functionality 00:20:00 Creating New Threads And Sending To Relevant Clients 00:27:00 Connecting On Page Load If Already Logged In 00:24:00 Get Threads on Page Load 00:10:00 Disconnecting Socket Sessions 00:11:00 Adding Messages and Sending to Relevant Clients 00:32:00 Rendering Messages Client-side 00:19:00 Rendering Messages With User Information 00:23:00 Ejecting a React Application 00:09:00 FREQUENTLY ASKED QUESTIONS Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Duration 1 Days 6 CPD hours This course is intended for This class is designed for experienced administrators who are responsible for setting up, configuring, and managing Experience Cloud Sites in their organization. As a Salesforce Administrator, you should have a solid understanding of Salesforce functionality and concepts, and at least 6 months of experience using Salesforce. Overview Enable Digital Experiences in your organization. Describe the capabilities of sites and how they work. Create a new Experience Cloud Site for partner sales. Create an Experience Cloud Site for self-service support. Measure a site's success using dashboards. Keep the site active and engaged with native tools. Connect with your employees, customers, and partners using Experience Cloud Sites. In this 1-day class, you?ll discover how to build a branded space where you can share information and collaborate with people who are key to your organization. Our Salesforce experts will walk you through how to enable Digital Experiences in your organization, create sites for partners and customers, and measure and drive audience participation. This class also provides an overview of the Salesforce Experience Cloud Consultant certification exam objectives to help support you on your journey toward earning your credential. EXAM OVERVIEW * Review Exam Topics * Review Exam Logistics DIGITAL EXPERIENCES * Get to Know Experiences * Understand How Sites Work * Implement Digital Experiences * Understand Deployment Types * Build Partner Sites * Leverage Experience Builder Templates to Quickly Build Sites SECURITY AND CUSTOMIZATION * Understand Site Limits, Licensing, and Users * Create and Customize Your Sites with Experience Builder * Enable Experience Cloud for Mobile * Serve International Audiences with Multilingual Sites SELF-SERVICE SITES * Understand Self-Service/Public Site Functionality * Go Further with Experience Builder * Classify Articles, Questions, and Ideas with Data Categories and Knowledge * Build a Site Using the Customer Service Template * Add CMS Content to Your Site * Build Responsive Sites with Experience Builder Templates SUCCESS METRICS * Measure Success * Install Dashboards and Insights from the AppExchange SITE ENGAGEMENT * Drive Engagement * Moderate Sites * Recognize and Reward Member Participation with Reputation * Highlight Topic Experts with Knowledgeable People ADDITIONAL COURSE DETAILS: Nexus Humans Salesforce Create and Manage Experience Cloud Sites (ADX271) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Create and Manage Experience Cloud Sites (ADX271) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours In this course, you?ll learn how to program Lightning Web Components with markup, JavaScript, CSS, Apex, and the Salesforce Lightning Design System (SLDS). ADDITIONAL COURSE DETAILS: Nexus Humans Salesforce Programming Lightning Web Components (DEX602) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Programming Lightning Web Components (DEX602) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is designed for Pardot Marketers and Salesforce Administrators responsible for designing, building, and implementing marketing workflows and reports in the Pardot Lightning App. It's also for Business Users looking to learn more about the Pardot Lightning App. This course is a great foundation builder for anyone looking to take the Salesforce Pardot Specialist Certification Exam. Overview When you complete this course, you will be able to: Enable the Pardot Lightning App. Explain the relationship created between Pardot and Salesforce once the Pardot Lightning App has been enabled. Generate leads with Pardot Lightning App's various lead generation tools including forms, landing pages, and custom redirects. Manage leads with Pardot Lightning App's lead management tools including page actions, automation rules, segmentation rules, dynamic lists, and completion actions. Engage leads with Pardot Lightning App's lead engagement tools including email, personalization, dynamic content, and Engagement Studio. Qualify leads with Pardot Lightning App's scoring and grading functionality. Interpret data generated via Pardot Lightning App's reporting capabilities. Design and execute successful end-to-end marketing workflows using the Pardot Lightning App. Discover how to drive more qualified leads, nurture prospects through the sales cycle, and sell more effectively using the Pardot Lightning App. In this 3-day class, Pardot experts will show you how to design and implement marketing workflows in the Pardot Lightning App to make data-driven decisions and drive your company?s business forward. Learn how to create and automate dynamic emails, generate and qualify leads, and leverage reports and data to boost sales. COURSE INTRODUCTION * Review Course Objectives * Set Learner Expectations * Review Housekeeping Items * Review Additional Course Resources * Explore Course Case Study SALESFORCE INTEGRATION * Understand the Pardot-Salesforce Relationship * Sync Data Between Salesforce and Pardot * Enable the Pardot Lightning App in Salesforce * Create Custom Fields * Review Salesforce Campaigns ADMINISTRATION * Create a Pardot Dashboard * Authenticate Your Email Sending Domains * Sync with Third-Party Applications Using Connectors * Restore Assets from the Recycle Bin * Create and Assign Users and User Groups * Understand Usage Governance VISITORS AND PROSPECTS * Understand Pardot Visitors * Understand Pardot Prospects LIST MANAGEMENT * Create List Types * Organize Prospects Using Static Lists * Test Emails Using Test Lists PERSONALIZATION AND EMAIL MARKETING * Personalize Your Emails with HML and Advanced Dynamic Content * Automate Email Marketing * Create Email Templates * See What Works Best for Your Audience Using AB Testing * Track Email Performance Using Email Reports FORMS AND LANDING PAGES * Capture Leads with Forms * Convert Visitors to Leads Using Landing Pages * Track Leads with Forms and Landing Page Reports * Track Clicks Using Custom Redirects * Create Custom Redirect Reports LEAD MANAGEMENT * Trigger Page Actions * Automate Actions from a Marketing Element Using Completion Actions * Create a List of Prospects and Apply a Segmentation Action Using Segmentation Rules * Create Repeatable, Criteria-Based Automation Rules * Create Dynamic Lists * Choose an Automation Tool LEAD QUALIFICATION * Understand Prospect Scoring * Grade Prospects Based on Profiles LEAD NURTURING * Build an Engagement Program * Create Engagement Program Reports ADDITIONAL COURSE DETAILS: Nexus Humans Salesforce Drive Sales with the Pardot Lightning App (PDX101) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Drive Sales with the Pardot Lightning App (PDX101) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This class is ideal for business users - the people who need to learn what's possible with Salesforce functionality across the suite of products, but aren't necessarily responsible for managing the application. If you're a customer service manager, business executive, business operations manager, sales operations manager, or any other operations, management, or process analysis 'super user,' this class is just what you need to better understand the business value of the Salesforce Platform. Overview Describe the primary business value of each major Salesforce Cloud. Manage users and data. Manage basic org configuration. Create email templates. Create reports and dashboards. Apply and champion Chatter. Understand the Salesforce implementation and maintenance lifecycle. Extend Salesforce functionality beyond basic configuration. Explore what?s possible with Salesforce. In this 3-day class, our Salesforce experts will walk you through the Salesforce Platform, its specific applications, and their business values and benefits. Familiarize yourself with Salesforce Cloud, and learn about platform features and processes to more effectively support day-to-day Salesforce operations within your organization. Through interactive lectures, discussions, and hands-on exercises, you?ll recognize the core elements of the implementation lifecycle, the key considerations to drive user adoption, and the important components of ongoing management of your Salesforce environment. INTRODUCTION * Understand How Salesforce Works * Explore Salesforce Applications * Review Salesforce Organization DATA ACCESS AND SECURITY * Control Org Access * Manage Who Views and Modifies Objects * Unlock Access to Records * Share Access to Records * Lock Down Individual Fields USER MANAGEMENT AND TROUBLESHOOTING * Create New Users * Troubleshoot Login, Record Access, and Field Visibility Issues SALESFORCE CUSTOMIZATIONS * Think About Your Implementation * Explore Custom Fields, Picklists, Page Layouts, and Record Types * Create Email Templates BUSINESS PROCESSES AUTOMATION * Review Validation Rules * Review Assignment and Escalation Rules * Review Web-to-Lead and Entitlements * Review Lightning Process Builder and Workflow * Review Approval Processes and Visual Workflow REPORTS * Explore the Reports Tab, Folders, and Formats * Explore the Report Builder * Summarize Your Data DASHBOARDS AND DATA INSIGHTS * Get More Insight from Your Data * Visualize Your Data with Dashboards * Create Your Analytics Strategy EVERYDAY SALESFORCE * Collaborate with Chatter, Groups, and Communities * Share Feedback with Chatter Answers and Ideas * Go Mobile with Salesforce1 * Make Salesforce Part of Your Day DATA MANAGEMENT * Create a Data Migration Strategy * Ensure Data Quality EXTENDING SALESFORCE * Drive a Salesforce Implementation * Customize Salesforce Using Custom Objects, Apps, and the Salesforce AppExchange * Build It Yourself WRAP-UP AND CERTIFICATION * Review the Certification Process and Resources

Duration 2 Days 12 CPD hours This course is intended for This class is designed for experienced Salesforce Administrators who are responsible for setting up, configuring, and managing Service Cloud. Prior to taking this class, you should have a solid understanding of Salesforce functionality and concepts, at least 6 months of experience using Salesforce, and the Salesforce Administrator credential or equivalent knowledge. Overview Set up the case management process automating the support process with queues, assignment/escalation rules, and Process Builder. Configure Salesforce knowledge to help you manage the creation, publication, and maintenance of knowledge articles. Enable entitlements to set up service contracts. Set up the Salesforce Service Console app to help your support reps work more efficiently. Understand the capabilities of the Softphone Utility in the Lightning Console. Configure online chat with customers using Web Chats. Understand and set up communities. Leverage Service Cloud to scale your support efforts and improve customer service. In this 2-day class, Service Cloud experts will walk you through how to configure and maintain Service Cloud for your organization. Learn how to set up service contracts with milestones and entitlements, set up the Service Console application, add the Softphone Utility to your Lightning Console, and set up Web Chats to provide frictionless customer support. Learn how to configure a Customer Community so you can connect customers to knowledge articles and community members to find answers instantly. CASE ESCALATIONS AND ENTITLEMENTS * Create processes to streamline a support team?s workflow and case management. * Customize fields, page layouts, and record types for different kinds of support cases. * Define picklist values for each new record type. * Create case assignment rules, queues, and escalation rules to push cases to the appropriate support team at the appropriate time. * Create and manage entitlements to customize the level of support for each customer. SALESFORCE KNOWLEDGE * Enable Lightning Knowledge and assign appropriate user licenses. * Customize page layouts and record types to support knowledge article management. * Customize access to, permissions for, and visibility of knowledge tools and processes. * Create and manage articles to ensure quality of information. * Manage and close cases more efficiently using knowledge articles. LIGHTNING SERVICE CONSOLE * Create your own Service Console app. * Customize the Lightning Console pages. * Add Utilities to your console. * Enable and utilize Chat (formerly Live Agent). * Optimize the use of Omni-Channel. SALESFORCE SELF-SERVICE COMMUNITIES * Enable communities in your Salesforce org. * Create a permission set for effective administration of communities. * Customize the look and layout of the community. * Add the Reputation component to the community. ADDITIONAL COURSE DETAILS: Nexus Humans Salesforce Administer and Maintain Service Cloud (ADX261) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Administer and Maintain Service Cloud (ADX261) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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