42 Salesforce Associate courses

Duration 3 Days 18 CPD hours This course is intended for This class is ideal for business users - the people who need to learn what's possible with Salesforce functionality across the suite of products, but aren't necessarily responsible for managing the application. If you're a customer service manager, business executive, business operations manager, sales operations manager, or any other operations, management, or process analysis 'super user,' this class is just what you need to better understand the business value of the Salesforce Platform. Overview Describe the primary business value of each major Salesforce Cloud. Manage users and data. Manage basic org configuration. Create email templates. Create reports and dashboards. Apply and champion Chatter. Understand the Salesforce implementation and maintenance lifecycle. Extend Salesforce functionality beyond basic configuration. Explore what?s possible with Salesforce. In this 3-day class, our Salesforce experts will walk you through the Salesforce Platform, its specific applications, and their business values and benefits. Familiarize yourself with Salesforce Cloud, and learn about platform features and processes to more effectively support day-to-day Salesforce operations within your organization. Through interactive lectures, discussions, and hands-on exercises, you?ll recognize the core elements of the implementation lifecycle, the key considerations to drive user adoption, and the important components of ongoing management of your Salesforce environment. INTRODUCTION * Understand How Salesforce Works * Explore Salesforce Applications * Review Salesforce Organization DATA ACCESS AND SECURITY * Control Org Access * Manage Who Views and Modifies Objects * Unlock Access to Records * Share Access to Records * Lock Down Individual Fields USER MANAGEMENT AND TROUBLESHOOTING * Create New Users * Troubleshoot Login, Record Access, and Field Visibility Issues SALESFORCE CUSTOMIZATIONS * Think About Your Implementation * Explore Custom Fields, Picklists, Page Layouts, and Record Types * Create Email Templates BUSINESS PROCESSES AUTOMATION * Review Validation Rules * Review Assignment and Escalation Rules * Review Web-to-Lead and Entitlements * Review Lightning Process Builder and Workflow * Review Approval Processes and Visual Workflow REPORTS * Explore the Reports Tab, Folders, and Formats * Explore the Report Builder * Summarize Your Data DASHBOARDS AND DATA INSIGHTS * Get More Insight from Your Data * Visualize Your Data with Dashboards * Create Your Analytics Strategy EVERYDAY SALESFORCE * Collaborate with Chatter, Groups, and Communities * Share Feedback with Chatter Answers and Ideas * Go Mobile with Salesforce1 * Make Salesforce Part of Your Day DATA MANAGEMENT * Create a Data Migration Strategy * Ensure Data Quality EXTENDING SALESFORCE * Drive a Salesforce Implementation * Customize Salesforce Using Custom Objects, Apps, and the Salesforce AppExchange * Build It Yourself WRAP-UP AND CERTIFICATION * Review the Certification Process and Resources

Duration 5 Days 30 CPD hours This course is intended for This class is ideal for Salesforce Certified Administrators and Platform Developers responsible for developing and managing Industries CPQ applications, including catalogs and pricing. It's also designed for solution architects and technical architects looking to understand the full capabilities of Industries CPQ in order to formulate industry-specific solutions. This class is also a great foundation builder for anyone looking to earn the Salesforce Certified Industries CPQ Developer credential. Overview When you complete this course, you will be able to: Create 'perfect' orders using order capture and asset-based ordering functionality. Define products and product bundles in the shared catalog. Use pricing components to support simple and complex pricing strategies. Create promotions and discounts to adjust pricing for a limited time. Use rules to ensure the right products are available to the right customers at the right price. Build ordering and quoting solutions using Industries Digital Commerce & CPQ APIs. xplore how to develop Configure, Price, Quote (CPQ) solutions using Industries CPQ. In this class, our Industries CPQ experts will show you how to configure CPQ solutions that ensure your customers get the right products and the right prices at the right time. You?ll learn how to set up and manage products and prices, leverage promotions and rules to drive action, and build a guided experience declaratively using Industries Digital Commerce and CPQ APIs.Note: This class focuses on Industries CPQ, previously known as Vlocity CPQ, and does not cover Salesforce CPQ. INTRODUCTION * Explore Communications, Media, and Energy and Utilities Clouds and Industries CPQ * Understand the Industries CME Data Model ORDER CAPTURE * Create and Configure Orders Using the Cart * Work with MACD and ABO Orders * Cancel an Order * Create Orders with Non-Assetizable Products * Configure Data Movement Across Line Items Using Field Mapper ENTERPRISE PRODUCT CATALOG * Create Attributes and Picklists * Create Object Types and Learn Inheritance Architecture * Create Products * Set Product Attribute Metadata and Override Attribute Defaults * Create Product Bundles and Define Product Cardinality * Work with Product Lifecycle Dates * Manage the Shared Catalog?s Platform Cache PRICING * Configure One-Time and Recurring Prices * Define Price Lists and Child Price Lists * Implement Base and Bundled Prices * Configure Time Plans and Policies * Configure Advanced Pricing Strategies such as Attribute-Based Pricing and Usage Pricing PROMOTIONS AND DISCOUNTS * Determine the Difference Between Products, Product Bundles, and Promotions * Compare Pricing Adjustments and Overrides * Create Promotions for Existing Products * Adjust Prices and Time Plans * Create Contextual Discounts for Orders, Accounts, and Contracts * Identify the Best Type of Pricing Adjustment Given a Scenario RULES * Build Context Rules Components * Create and Apply Context Rules to Products, Promotions, Price Lists, and Price List Entries * Create Product Relationships to Recommend, Exclude, or Require other Products * Create Advanced Rules to Modify Product Attributes During Order Capture * Create Advanced Rules to Auto-Add Products to the Cart * Identify the Best Type of Rule to Use Given a Scenario GUIDED SELLING * Customize a Guided LWC Interaction for Purchasing Products * Explore Industries Digital Commerce LWC, SDK, and Cacheable APIs * Learn About CpqAppHandler Service, Its Methods, and Cart-Based APIs ADDITIONAL COURSE DETAILS: Nexus Humans Salesforce Build CPQ Solutions for Industries (IPQ435) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Build CPQ Solutions for Industries (IPQ435) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for an individual who has experience developing and deploying basic business logic and user interfaces using the programmatic capabilities of the Force.com platform, including practical application of the skills and concepts noted in the exam objectives below. Overview When you complete this course, you will be able to:Describe the structure of the exam and the exam?s objectives.List the most heavily weighted exam objectives.Describe key features of the Force.com programming languages, including: Apex, SOQL, SOSL, and Visualforce.Explain important Force.com concepts, such as the testing framework, governor limits, and the save order of execution.Explain the ALM of a Salesforce development project. By covering the details around the exam objectives, this course will help hone your problem-solving skills and reinforce your knowledge of key topics. A mock exam at the end of the course will help you assess your readiness. INTRODUCTION TO THE COURSE AND THE EXAM * Introduction to AW computing * Introduction to the Platform Developer I certification SALESFORCE FUNDAMENTALS LOGIC & PROCESS AUTOMATION (PART 1) * Working with Formulas and Rollup Summary Fields * Working with Basic Constructs in Apex * Working with SOQL * Working with SOSL * Working with DML * Working with Exceptions and Governor Limits LOGIC & PROCESS AUTOMATION (PART 2) * Working with Apex classes * Working with Apex triggers * Describe the save order of execution USER INTERFACE * Working with Visualforce Pages * Working with Visualforce Controllers * Working with the Lightning Component Framework TESTING * Describing the Testing Framework and Requirements * Creating Test Data and Tests * Executing a Test * Testing Considerations DEBUG & DEPLOYMENT TOOLS * Debugging * Deploying CERTIFICATION PREPARATION RESOURCES

Duration 1 Days 6 CPD hours This course is intended for Certification Preparation for Administrator is designed for experienced Salesforce administrators who are planning to take the Salesforce Administrator Certification. Overview Understand the different exam objectives and their weighting on the exam Know which product areas to focus on to best prepare for your exam How to approach exam questions Additional resources available to help prepare for the exam Are you ready to take the next step in your career by becoming a Salesforce Certified Administrator? By covering the details around the exam objectives, this course will help hone your problem-solving skills and reinforce your knowledge of key topics. Instructors will present different administration and configuration scenarios tied to the exam objectives. Questions related to these scenarios will help prepare you to help prepare you for your exam. INTRODUCTION AND OVERVIEW SECURITY AND RECORD ACCESS STANDARD AND CUSTOM OBJECTS AUTOMATION AND VALIDATION DATA MANAGEMENT REPORTS AND DASHBOARDS PRACTICE TEST AND DISCUSSION CONCLUSION AND NEXT STEPS ADDITIONAL COURSE DETAILS: Nexus Humans Salesforce Certification Preparation for Administrator (CRT101) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Certification Preparation for Administrator (CRT101) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for Certification Preparation for Service Cloud Consultant is designed for individuals who have experience designing Service Cloud solutions and are preparing to take the Salesforce Service Cloud Consultant Certification exam. You should have the following experience before attending this class: Attainment and maintenance of the Salesforce Administrator Certification Knowledge of the topics discussed in the Service Cloud Consultant Overview When you complete this course, you will be able to: Review the different exam objectives and their weighting on the exam Understand the product areas to focus on to best prepare for the exam Discuss how to design Service Cloud solutions to meet specific business needs Assess your exam readiness by answering practice questions Are you ready to take the next step in your career by becoming a Salesforce Certified Service Cloud Consultant? Instructors will present scenarios that will help reinforce your knowledge of Service Cloud functionality by thinking through requirements and design considerations. The course provides an overview of the exam objectives to help you focus your efforts to prepare for the Salesforce Service Cloud Consultant Certification exam. REVIEW THE DIFFERENT EXAM OBJECTIVES AND THEIR WEIGHTING ON THE EXAM UNDERSTAND THE PRODUCT AREAS TO FOCUS ON TO BEST PREPARE FOR THE EXAM DISCUSS HOW TO DESIGN SERVICE CLOUD SOLUTIONS TO MEET SPECIFIC BUSINESS NEEDS ASSESS YOUR EXAM READINESS BY ANSWERING PRACTICE QUESTIONS ADDITIONAL COURSE DETAILS: Nexus Humans Salesforce Certification Preparation for Service Cloud Consultant (CRT261) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Certification Preparation for Service Cloud Consultant (CRT261) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This class is designed for experienced administrators and platform developers as well as solution, enterprise, and technical architects responsible for designing or building integration solutions on the Salesforce Platform. It's also designed for project or program managers looking to understand the big picture of integration in order to better manage their projects and programs. Ideally, you hold the Salesforce Administrator, Salesforce App Builder, or Salesforce Platform Developer I credential and/or are knowledgeable about standard and custom objects; how to work with flows and Process Builder; how to navigate Salesforce, Lightning Components, and Schema Builder; and Apex basics such as creating a Class and Anonymous Blocks. This class is recommended for anyone looking to earn their Salesforce Certified Integration Designer credential. Overview When you complete this course, you will be able to: Identify integration requirements by asking relevant integration questions to business stakeholders. Recommend appropriate integration patterns (Remote Process Invocation - Request and Reply, Remote Process Invocation - Fire and Forget, Batch Data Synchronization, Remote Call-In, and UI Update Based on Data Changes, Data Virtualization) to design integration solutions. Recommend appropriate integration capabilities (SOAP, REST, bulk, streaming, Outbound Messaging, Callouts, and Salesforce Connect) to build integration solutions. Explore architectural concepts and the big picture thinking of how to integrate on the Salesforce Platform. In this 3-day class, our Salesforce integration experts will demonstrate how to build solutions that provide a single view of your customers. You?ll learn about integration capabilities and the considerations that should be made when architecting an integration solution. Through a combination of demos, discussions, and hands-on exercises, you?ll design and build secure, scalable, and high-performing integration solutions that seamlessly surface the information that matters most INTEGRATION OVERVIEW * Understand the Importance of Integration * Explore Integration Architecture * Explore the Meaning of Single View of the Customer * Explore the Meaning of System Landscape * Understand the Role of Enterprise Service Bus (ESB) and Extract Transform Load (ETL) in System Landscape INTEGRATION CAPABILITIES * Introduction to Salesforce APIs * Create External Applications Using SOAP API * Build Mobile Applications Using REST API * Work with Large Data Volumes Using BULK API * Build Event-Driven Applications Using Streaming API * Build Event-Driven Applications Using Platform Events * Build Event-Driven Applications Using Change Data Capture * Send Data from Salesforce to External Applications Using Outbound Message * Call External APIs Programmatically Using Callouts * Integrate Data from an External Data Source Using Salesforce Connect * Synchronize Data with Heroku Connect * Call External APIs Declaratively Using External Services INTEGRATION PATTERNS * Understand Use Cases for a Request and Reply Pattern * Understand Use Cases for a Fire and Forget Pattern * Understand Use Cases for a Batch Data Synchronization Pattern * Understand Use Cases for a Remote Call-In Pattern * Understand Use Cases for a UI Update Based on Data Changes Pattern * Understand Use Cases for a Data Virtualization Pattern INTEGRATION SECURITY * Explore Two-Way Transport Layer Security (TLS) * Understand When to Use Remote Site Settings * Understand the Benefits of Using Named Credentials * Understand Certificates * Encrypt Your Data at Rest Using Salesforce Shield Platform Encryption ADVANCED INTEGRATION DISCUSSIONS * Design Solutions for Performance * Design Solutions for Scale * Review Integration Regulatory Requirements * Review Integration Best Practices CASE STUDY * Draw a System Landscape Diagram * Evaluate Business Needs * Translate Needs to Integration Requirements * Design an Integration Solution * Build an Integration Solution * Maintain an Integration Solution ADDITIONAL COURSE DETAILS: Nexus Humans Salesforce Design and Build Integration Solutions (ARC101) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Design and Build Integration Solutions (ARC101) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for Certification Preparation for Platform App Builder is ideal for administrators, system integrators, and independent software vendors (ISVs) with an interest in sharpening the development, deployment, and administrative skills required to succeed in becoming a Salesforce Certified Platform App Builder Overview Architect and manage the correct data model based on business requirements. Configure application security. Define business logic and process automation declaratively. Design user interfaces. Customize applications for mobile use and Lightning. Deploy applications. Are you ready to take the next step in your career by becoming a Salesforce Certified Platform App Builder? By covering the details around the exam objectives, this course will help hone your knowledge of Salesforce application lifecycle management and the declarative and programmatic solutions available to you through guided scenarios, lecture, and discussion. SALESFORCE FUNDAMENTALS * Capabilities of core CRM objects * Boundaries of declarative customizations * Use cases for programmatic customizations SECURITY * Restricting and extending object, record, and field access * Determining appropriate sharing solutions DATA MODELING AND MANAGEMENT * Determining an appropriate data model * Relationship types and impact on record access, user interface, and reporting * Considerations for changing field types * Considerations of the schema builder * Considerations for importing and exporting data * Use cases of external objects REPORTING * Creating reports * Report types * Dashboards USER INTERFACE * Customization options * Custom buttons, links, and actions * Declarative options for incorporating Lightning Components MOBILE * Declarative customizations available for the Salesforce1 user interface BUSINESS LOGIC AND PROCESS AUTOMATION * Record types * Formula fields * Roll-up summary fields * Validation rules * Approval processes * Workflow * Visual workflow * Process builder * Automating business processes * Ramifications of field updates and potential for recursion APP DEPLOYMENT * Application lifecycle * Sandboxes * Change sets * Unmanaged and managed packages * Determining an appropriate deployment plan WRAPPING UP * Test preparation * Practice exam

Duration 2 Days 12 CPD hours This course is intended for This class is designed for experienced Salesforce Administrators who are responsible for setting up, configuring, and managing Service Cloud. Prior to taking this class, you should have a solid understanding of Salesforce functionality and concepts, at least 6 months of experience using Salesforce, and the Salesforce Administrator credential or equivalent knowledge. Overview Set up the case management process automating the support process with queues, assignment/escalation rules, and Process Builder. Configure Salesforce knowledge to help you manage the creation, publication, and maintenance of knowledge articles. Enable entitlements to set up service contracts. Set up the Salesforce Service Console app to help your support reps work more efficiently. Understand the capabilities of the Softphone Utility in the Lightning Console. Configure online chat with customers using Web Chats. Understand and set up communities. Leverage Service Cloud to scale your support efforts and improve customer service. In this 2-day class, Service Cloud experts will walk you through how to configure and maintain Service Cloud for your organization. Learn how to set up service contracts with milestones and entitlements, set up the Service Console application, add the Softphone Utility to your Lightning Console, and set up Web Chats to provide frictionless customer support. Learn how to configure a Customer Community so you can connect customers to knowledge articles and community members to find answers instantly. CASE ESCALATIONS AND ENTITLEMENTS * Create processes to streamline a support team?s workflow and case management. * Customize fields, page layouts, and record types for different kinds of support cases. * Define picklist values for each new record type. * Create case assignment rules, queues, and escalation rules to push cases to the appropriate support team at the appropriate time. * Create and manage entitlements to customize the level of support for each customer. SALESFORCE KNOWLEDGE * Enable Lightning Knowledge and assign appropriate user licenses. * Customize page layouts and record types to support knowledge article management. * Customize access to, permissions for, and visibility of knowledge tools and processes. * Create and manage articles to ensure quality of information. * Manage and close cases more efficiently using knowledge articles. LIGHTNING SERVICE CONSOLE * Create your own Service Console app. * Customize the Lightning Console pages. * Add Utilities to your console. * Enable and utilize Chat (formerly Live Agent). * Optimize the use of Omni-Channel. SALESFORCE SELF-SERVICE COMMUNITIES * Enable communities in your Salesforce org. * Create a permission set for effective administration of communities. * Customize the look and layout of the community. * Add the Reputation component to the community. ADDITIONAL COURSE DETAILS: Nexus Humans Salesforce Administer and Maintain Service Cloud (ADX261) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Administer and Maintain Service Cloud (ADX261) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for Certification Preparation for Sales Cloud Consultant is designed for individuals who have experience designing Sales Cloud solutions and are preparing to take the Salesforce Sales Cloud Consultant Certification exam. Overview When you complete this course, you will be able to: Review the different exam objectives and their weighting on the exam Understand the product areas to focus on to best prepare for the exam Discuss how to design Sales Cloud solutions to meet specific business needs Assess your exam readiness by answering practice questions Are you ready to take the next step in your career by becoming a Salesforce Certified Sales Cloud Consultant? Instructors will present scenarios that will help reinforce your knowledge of Sales Cloud functionality by thinking through requirements design considerations. The course provides an overview of the exam objectives to help you focus your efforts to prepare for the Salesforce Sales Cloud Consultant Certification exam. REVIEW THE DIFFERENT EXAM OBJECTIVES AND THEIR WEIGHTING ON THE EXAM UNDERSTAND THE PRODUCT AREAS TO FOCUS ON TO BEST PREPARE FOR THE EXAM DISCUSS HOW TO DESIGN SALES CLOUD SOLUTIONS TO MEET SPECIFIC BUSINESS NEEDS ASSESS YOUR EXAM READINESS BY ANSWERING PRACTICE QUESTIONS ADDITIONAL COURSE DETAILS: Nexus Humans Salesforce Certification Preparation for Sales Cloud Consultant (CRT251) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Certification Preparation for Sales Cloud Consultant (CRT251) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This class is designed for email digital marketers who manage the email channel for their organization. Whether you are new to Marketing Cloud or looking for tips on how to improve your existing customer journeys, this class is a great place to start. No prior knowledge of Marketing Cloud is needed. Overview When you complete this course, you will be able to: Explain compliance concepts to ensure optimal deliverability. Use tools within Marketing Cloud to uphold deliverability standards. Utilize Email Design best practices to ensure the best customer experience. Develop effective, relevant messages using Content Builder. Design and test different delivery methods and options when sending an email message. Design and execute customer journeys using automation tools within Marketing Cloud. Differentiate the use cases for different automation activities in Automation Studio and Journey Builder. Define fundamental data management and structure terminology. Use data segmentation tools to create targeted emails. Apply a simple data model concept to a real-world scenario. Define subscriber statuses, unsubscribe methods, and preferences. Analyze marketing campaigns using common KPIs. Solve a common marketing problem using troubleshooting guidance. Prioritize testing methods and tools to ensure quality control. Explain fundamental account and sending administration. Know where to go for more information, guidance, and support. Describe capabilities across the platform. Start your journey to becoming a Marketing Cloud Specialist. In this 5-day, expert-led class, you will learn how to build customer journeys within Marketing Cloud. Our team of Marketing Cloud pros will walk you through best practices related to executing, monitoring, and analyzing your journeys, arming you with the tools and know-how to design personalized journeys and engage with your customers in a whole new way. COURSE OUTLINE * Introduction to Salesforce Marketing Cloud * Administration * Subscriber and Data Management * Email Message Design and Creation * Message Testing, Delivery, and Email Marketing Best Practices * Marketing Automation * Analytics and Troubleshooting * Summary