Name: Introduction to British Sign Language Course
Price: 12 GBP
Availability: InStock

<p>For confident candidates with outgoing personalities and a relentless attention to detail, the field of Secretary &amp; PA Diploma services is wide open. Professional personal assistants (PAs) are the ultimate multitaskers, hired to manage the personal affairs and activities of those they support. Some secretaries and PAs work for large corporations, while others are hired by a single executive, entrepreneur, or influential figure. Regardless of which path you take, becoming a trusted and respected PA or Secretary opens the door to a world of incredible career opportunities. Personal qualities and character, as well as hard skills, are important for success as a PA or secretary. It's simply a matter of learning the roles of PAs and secretaries in order to prepare for a rewarding career in the field.</p><p>This <strong>Executive Secretary &amp; PA Training</strong> could be the key to your dream job. Transform your ambition and enthusiasm into a rewarding career for life by studying from home at your own pace and time. Learn how to handle a wide range of essential office administration tasks, as well as how to write important business letters and handle complex mail and shipping requirements. Making travel arrangements on behalf of others, organising meetings and events, the importance of time management as a PA, and how to become a better communicator are also covered in the course.</p><p>Our <strong>Executive Secretary &amp; PA Training</strong> course has been designed to equip you with the essential knowledge and skills needed to become an expert executive secretary or personal assistant and will give you all the practical knowledge &amp; credentials that you need to excel in your new role. Enrol on our Executive Secretary &amp; PA Training course today and begin your journey to improve your career prospects with the latest skills and the power of self-belief!</p><p><strong>Learning Outcomes</strong></p><p>After completing this <strong>Executive Secretary &amp; PA Training</strong> course, learner will be able to:</p><ul><li>Understand personal assistant fundamentals</li><li>Understand business telephone approaches</li><li>Understand information regarding shipping and mail services</li><li>Understand travel arrangements</li><li>Understand outline setting up conferences and meetings</li><li>Understand management of time</li><li>Understand systems for record keeping and filing</li><li>Understand business writing techniques</li><li>Understand communication skills</li><li>Understand customer service</li><li>Understand basics of microsoft office skills</li></ul><p><strong>Why Choose Executive Secretary &amp; PA Training Course from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Executive Secretary &amp; PA Training Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li><li>Free PDF certificate as soon as completing the course.</li></ul><p><strong>***Courses are included in this Executive Secretary &amp; PA Training Bundle Course</strong></p><ul><li><strong>Course 01: </strong>Executive Secretary &amp; PA Training</li><li><strong>Course 02: </strong>Minute Taking</li><li><strong>Course 03: </strong>Networking Skills Training</li><li><strong>Course 04: </strong>Communication Skills Course</li><li><strong>Course 05: </strong>Level 4 Time Management Course</li></ul><p><strong>Others benefits of this bundle course</strong></p><ul><li><strong>5 Free </strong>PDF Certificate</li><li>Lifetime Access</li><li>Free <strong>Retake Exam</strong></li><li>Tutor Support</li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the Executive Secretary &amp; PA Training </strong><strong>course]</strong></p> <p><strong>Course Curriculum Of Executive Secretary &amp; PA Training</strong></p><ul><li>Module 01: Personal Assistant Fundamentals</li><li>Module 02: Business Telephone Approaches</li><li>Module 03: Information regarding shipping and mail services</li><li>Module 04: An Overview of Travel Arrangements</li><li>Module 05: Outline setting up conferences and meetings</li><li>Module 06: Management of time</li><li>Module 07: Systems for Record Keeping and Filing</li><li>Module 08: Business Writing Techniques</li><li>Module 09: Communication Skills</li><li>Module 10: Customer Service</li><li>Module 11: Basics of Microsoft Office Skills</li></ul><p><strong>&gt;&gt;-------------&lt;&lt;</strong></p><p><strong>Assessment Method</strong></p><p>After completing each module of the <strong>Executive Secretary &amp; PA Training</strong> Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.</p><p><strong>Certification</strong></p><p>After completing the MCQ/Assignment assessment for this <strong>Executive Secretary &amp; PA Training</strong> course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This <strong>Executive Secretary &amp; PA Training</strong> course is designed for existing secretarial/administrative workers seeking advancement or newcomers seeking their first professional position.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are <strong>no specific</strong> requirements for this <strong>Executive Secretary &amp; PA Training</strong> course because it does not require any advanced knowledge or skills.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this <strong>Executive Secretary &amp; PA Training</strong> course, you may able to pursue a formal position in professional Executive PA services such as:</p><ul><li>Personal Executive Assistant</li><li>Receptionist</li><li>Office Assistant</li><li>Support Secretary</li><li>Office Manager</li><li>Personal Concierge</li><li>Executive Assistant</li></ul>
                        </div>

Training Tale

Office Skills & Productivity

Secretarial & PA

Office Skills

Executive Personal Assistance

Professional Skills Course (PSC)

Secretarial & Shorthand

Executive Secretary & PA Training - Course

General Admission

<p>Nursing Assistant professionals play a central and critical role in <strong>improving quality health care</strong>. They provide essential services that promote health and deliver health care services to individuals, families and communities based on the primary health care approach. This noble profession is very rewarding and respected too!</p> <p>If you have a compassionate nature and would like to know about the roles and responsibilities associated with the Nursing Assistant industry, this is the course for you.</p> <p><strong>Key Features of the Nursing Assistant (In Spanish Language) Course :</strong></p> <ul> <li>Instant e-certificate</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul> <p><strong>*** Additional Gifts ***</strong></p> <ul> <li><strong>Free Life Coaching Course</strong></li></ul> <p>*** (Offer Ends Soon) ***</p> <p><strong>Spanish</strong></p> <p>El curso FormaciÃ³n de Auxiliar de EnfermerÃ­a : CertificaciÃ³n de Primeros Auxilios de TÃ©cnico Experto le enseÃ±a todo sobre el tema a fondo desde cero para que pueda obtener un certificado profesional de forma gratuita para mostrar sus logros en la vida profesional. Este curso de FormaciÃ³n de Auxiliar de EnfermerÃ­a : CertificaciÃ³n de Primeros Auxilios de TÃ©cnico Experto es un curso completo guiado por un instructor, diseÃ±ado para proporcionar una comprensiÃ³n detallada de la naturaleza del sector relacionado y sus funciones clave dentro de Ã©l.</p> <p>Para tener Ã©xito en su profesiÃ³n, debe tener un conjunto especÃ­fico de habilidades para tener Ã©xito en el mundo competitivo de hoy. En este curso de capacitaciÃ³n en profundidad, desarrollarÃ¡ las habilidades mÃ¡s solicitadas para impulsar su carrera, asÃ­ como para actualizar sus conocimientos y habilidades existentes.</p> <p>Los materiales de capacitaciÃ³n de este curso estÃ¡n disponibles en lÃ­nea para que aprenda a su propio ritmo y acelere su carrera con facilidad.</p> <p><strong>CaracterÃ­sticas clave del curso FormaciÃ³n de Auxiliar de EnfermerÃ­a : CertificaciÃ³n de Primeros Auxilios de TÃ©cnico Experto:</strong></p> <ul> <li>Desarrollado por profesionales calificados en el campo</li><li>Aprendizaje a su propio ritmo y portÃ¡til, tableta, compatible con telÃ©fonos inteligentes</li><li>Asistencia de aprendizaje 24 horas al dÃ­a, 7 dÃ­as a la semana</li><li>Descuentos en compras a granel</li></ul> <p>*** (La oferta termina pronto) ***</p><p><strong>Curso curricular</strong></p> <p>El esquema detallado del plan de estudios de nuestro curso FormaciÃ³n de Auxiliar de EnfermerÃ­a : CertificaciÃ³n de Primeros Auxilios de TÃ©cnico Experto es el siguiente:</p> <p><strong>***</strong><strong>FormaciÃ³n de Auxiliar de EnfermerÃ­a : CertificaciÃ³n de Primeros Auxilios de TÃ©cnico Experto***</strong></p> <ul> <li>MÃ³dulo 01: IntroducciÃ³n a la enfermerÃ­a</li><li>MÃ³dulo 02: ComunicaciÃ³n eficaz en enfermerÃ­a</li><li>MÃ³dulo 03: Salud y seguridad en enfermerÃ­a</li><li>MÃ³dulo 04: Higiene en EnfermerÃ­a</li><li>MÃ³dulo 05: Control de infecciones y asepsia</li><li>MÃ³dulo 06: Auxiliar de EnfermerÃ­a - GestiÃ³n FarmacolÃ³gica</li><li>MÃ³dulo 07: Medicamentos habituales en uso</li><li>MÃ³dulo 08: PrescripciÃ³n de antimicrobianos</li><li>MÃ³dulo 09: ComprensiÃ³n del sistema inmunolÃ³gico en enfermerÃ­a</li><li>MÃ³dulo 10: Problemas de movilidad e inmovilidad de los pacientes en enfermerÃ­a</li><li>MÃ³dulo 11: Manejo del dolor para enfermeras</li><li>MÃ³dulo 12: NutriciÃ³n en enfermerÃ­a: equilibrio de lÃ­quidos y electrolitos</li><li>MÃ³dulo 13: Ayudar con la eliminaciÃ³n</li><li>MÃ³dulo 14: OxigenaciÃ³n en EnfermerÃ­a</li><li>MÃ³dulo 15: TÃ©cnicas bÃ¡sicas de primeros auxilios</li><li>MÃ³dulo 16: Manejo de lesiones leves</li><li>MÃ³dulo 17: Enfermedad secundaria: pÃ©rdida de capacidad de respuesta, resucitaciÃ³n cardiopulmonar y problemas respiratorios</li><li>MÃ³dulo 18: Enfermedades secundarias comunes</li></ul> <p><strong>AcreditaciÃ³n</strong></p> <p>Todos nuestros cursos, incluido este curso de FormaciÃ³n de Auxiliar de EnfermerÃ­a : CertificaciÃ³n de Primeros Auxilios de TÃ©cnico Experto, estÃ¡n totalmente acreditados, lo que le proporciona habilidades y conocimientos actualizados y lo ayuda a ser mÃ¡s competente y eficaz en el campo que elija.</p> <p><strong>CertificaciÃ³n</strong></p> <p>Una vez que haya completado con Ã©xito su curso FormaciÃ³n de Auxiliar de EnfermerÃ­a : CertificaciÃ³n de Primeros Auxilios de TÃ©cnico Experto, se le enviarÃ¡ inmediatamente un certificado digital. AdemÃ¡s, puede recibir su certificado impreso por correo postal (costo de envÃ­o £ 3.99). Nuestras certificaciones no tienen fecha de caducidad, aunque le recomendamos que las renueve cada 12 meses.</p> <p><strong>EvaluaciÃ³n</strong></p> <p>Al final del curso, habrÃ¡ una evaluaciÃ³n en lÃ­nea, que deberÃ¡ aprobar para completar el curso. Las respuestas se marcan de forma instantÃ¡nea y automÃ¡tica, lo que le permite saber de inmediato si ha aprobado. Si no lo ha hecho, no hay lÃ­mite en la cantidad de veces que puede realizar el examen final. Todo esto estÃ¡ incluido en la tarifa Ãºnica que pagÃ³ por el curso en sÃ­.</p> <p><strong>Please be noted:</strong> This course does not qualify you to work as a professional in this specific sector. Instead, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field.</p><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Cualquiera con una habilidad especial para aprender nuevas habilidades puede tomar este curso FormaciÃ³n de Auxiliar de EnfermerÃ­a : CertificaciÃ³n de Primeros Auxilios de TÃ©cnico Experto. Si bien esta capacitaciÃ³n integral es popular para preparar a las personas para oportunidades laborales en los campos relevantes, tambiÃ©n ayuda a avanzar en su carrera para las promociones.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p> </div>

                        </div>

Training Express

Nursing Assistant (In Spanish Language) Course

<p><strong>You don't have to search for jobs. Jobs will find you- if you master Microsoft Power BI!</strong></p><p>Our hands-on guided learning approach will teach you how to analyse data professionally and quickly create impressive reports. This Microsoft Power BI course will help you better understand data and make efficient data-driven decisions in a step-by-step process.</p><p>MS/ Microsoft Power BI is a sophisticated yet simple-to-use self-service business analytics/business intelligence solution provided by Microsoft that is currently in high demand. Enrol now to gain in-depth knowledge, improve your skills, and become a <strong>Pro </strong>in this field!</p><p>Are you ready to discover how to use this incredible tool to deliver stunning data insights for your business? Enrol now without having a second thought! We promise you won't regret it.</p><p><strong>Learning outcomes</strong></p><p>After completing this Microsoft Power BI course, you will be able to</p><ul><li>Create a data model</li></ul><ul><li>Learn all important tools and know how to use them properly</li></ul><ul><li>Utilise the DAX function to perform advanced calculations</li></ul><ul><ul><li>Use advanced features to help you delve deeper into Power BI.</li><li>Take insightful decisions based on robust data</li></ul></ul><ul><li>Implement a row-level security concept to control access to the data</li></ul><p><strong>Why People Enrol this Microsoft Power BI Masterclass 2021 Course From One Education:</strong></p><ul><li>Eligibility for an endorsed certificate upon successful completion of the course</li><li>Learning materials of our Microsoft Power BI Masterclass 2021 course contain engaging voiceover and visual elements for your comfort</li><li>Get 24/7 access to all Microsoft Power BI Masterclass 2021 course content for a full year</li><li>Complete the course at your own pace</li><li>Each of our students gets full tutor support on weekdays (Monday to Friday)</li><li>Efficient assessments and instant results upon completion of our Microsoft Power BI Masterclass 2021 course</li></ul><p>Microsoft Power BI is a technology-driven business intelligence tool that analyses and visualises raw data to present actionable information. It combines business analytics, data visualisation, and best practises to assist businesses in making data-driven decisions.</p><p>Business intelligence/ Business analytics are in high demand these days. Companies are always looking for ways to make better, faster, and smarter decisions. As a result, they rely heavily on data. Due to that, businesses are increasing their efforts to find skilled employees and freelancers with the necessary capabilities to assist with data analysis and create valuable, highly profitable insights.</p><p>This Microsoft Power BI course has been meticulously created by our experts and will undoubtedly assist you in taking your career to the next level and flourishing in your respective job sector.</p><p><strong>Course Curriculum:</strong></p><p>Here is a curriculum breakdown of the Microsoft Power BI Masterclass 2021 course:</p><ul><li>Section 01: Introduction</li><li>Section 02: Preparing our Project</li><li>Section 03: Data Transformation - The Query Editor</li><li>Section 04: Data Transformation - Advanced</li><li>Section 05: Creating a Data Model</li><li>Section 06: Data Visualization</li><li>Section 07: Power BI &amp; Python</li><li>Section 08: Storytelling with Data</li><li>Section 09: DAX - The Essentials</li><li>Section 10: DAX - The CALCULATE function</li><li>Section 11: Power BI Service - Power BI Cloud</li><li>Section 12: Row-Level Security</li><li>Section 13: More data sources</li><li>Section 14: Next steps to improve &amp; stay up to date</li></ul><p><strong>How is the Microsoft Power BI Masterclass 2021 Course assessed?</strong></p><p>To simplify the procedure of evaluation and acknowledgement for learners, we provide an automated assessment system. For each test, the pass mark will be set to 60%.</p><p><strong>Certificate of Achievement</strong></p><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>After successfully completing the Microsoft Power BI Masterclass 2021 course, learners will be able to order an endorsed certificate as proof of their achievement. The hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying -</p><ul><li><strong>Within the UK: £129</strong></li><li><strong>International: £129+ £10 (postal charge) = £139</strong></li></ul><p><strong>CPD QS </strong><strong>Acknowledged</strong> Certificate <strong>from One Education</strong></p><p>After successfully completing this Microsoft Power BI Masterclass 2021 course, you will qualify for the <strong>CPD QS </strong>acknowledged certificate from One Education as proof of your continued expert development. Certificate is available in both PDF &amp; hardcopy format, which can be received by paying -</p><ul><li><strong>PDF Certificate: £9</strong></li><li><strong>Hardcopy Certificate (within the UK): £15</strong></li><li><strong>Hardcopy Certificate (international): £15 + £10 (postal charge) = £25</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Microsoft Power BI Masterclass training is ideal for highly motivated individuals or groups looking to improve their professional skills and efficiently skilled employees.</p><p>This Microsoft Power BI course is also ideal for those who</p><ul><li>Want to pursue a career as a data analyst, data scientist or BI consultant</li><li>Have an interest in Microsoft Power BI taking their skills to the next level</li><li>Are seeking to gain a competitive advantage in the world of tomorrow</li><li>Are CEOs or CIOs who want to gain valuable insights from various data sources to make impactful business decisions</li><li>Have never used Power BI before and is looking for a hands-on approach to learning it</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no specific prerequisites to enrol in this course. <strong>Anyone and everyone</strong> can take this course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Microsoft Power BI usage may differ from company to company, so choose the appropriate company based on the job description. You could also pursue a variety of career paths, such as:</p><ul><li>Data Analyst</li><li>Business Intelligence (BI) Developer</li><li>Software Engineer</li><li>Business Intelligence (BI) Analyst</li></ul>
                        </div>

One Education

Microsoft Power BI Masterclass 2021 Course

<p>Enrol in our thorough Financial Analysis Course to become the cause for your company's success and lucrative behaviour. Moreover, <strong>strengthen your financial ground with an annual salary of £25,000 to £35,000 in the UK. </strong>Improve your skills by gaining the necessary knowledge and radiate in your respective sector.</p><p>A firm can only make precise and profitable decisions with the guidance of an expert, and you may train to be that expert. You will be able to precisely estimate the greatest locations for your organisation to spend for the future and save for the now by obtaining information in this course.</p><p>Furthermore, You will learn how to convert data from balance sheets, cash flow statements, and income statements into information that will help you make future company choices. The significance of each financial report is discussed, as well as the concepts of EBITDA and Credit Analysis. Additionally, acquire knowledge of how to analyse equity and economic anomalies, as well as the applications of financial ratio analysis.</p><p>So, if you are keen to learn about these mentioned topics then sign up right now and start your learning journey with One Education.</p><p><strong>This course will enable you to:</strong></p><ul><li>Understand the fundamentals and applications of financial analysis in business</li><li>Acquire how to obtain information from balance sheets and income statements</li><li>Know more about how to correctly translate cash flow data</li><li>Learn how to maximise financial growth expectations</li><li>Obtain the methods of analysing profitability and sales</li><li>Gain a thorough knowledge of the role of EBITDA in credit analysis</li><li>Learn to build Financial Analysis and Valuation Worksheets</li><li>Recognise the applications of Financial Ratio Analysis</li></ul><p><strong>Expert Support</strong></p><p>Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course.</p><p><strong>Key Benefits</strong></p><ul><li>Learning materials of the Design course contain engaging voiceover and visual elements for your comfort.</li><li>Get 24/7 access to all content for a full year.</li><li>Each of our students gets full tutor support on weekdays (Monday to Friday)</li></ul><p>This Financial Analysis Course will provide you with the chance to obtain a certificate in financial analysis as well as acknowledgement for your newly acquired abilities. Moreover, this course can be completed from any location using an internet-enabled device and at your own speed. Sign up today and start guiding your company to financial success.</p><p><strong>Curriculum</strong></p><p><strong>Section 1. Introduction</strong></p><ul><li>Financial Statement Analysis Objectives</li><li>Financial Analysis Methods in Brief</li><li>Ratio Analysis</li></ul><p><strong>Section-2. Profitability</strong></p><ul><li>Gross Profit Operating Margin Ratios</li><li>Net Profit Expense Control Ratios</li><li>Classroom Discussion for some other expenses</li><li>Use of Profitability Ratio to Understand Competitive advantage and Business Models</li></ul><p><strong>Section-3. Return Ratio</strong></p><ul><li>Return on Assets and Fixed Assets</li><li>Return on Capital Employed</li><li>Case Study Analysis of three telecom companies</li><li>Cautions for using return ratios on face value</li><li>Ratios which help to understand how efficiently assets are used</li><li>How do we measure the utilisation of assets not recorded in the Balance Sheet</li></ul><p><strong>Section-4. Liquidity Ratio</strong></p><ul><li>Liquidity Ratio to understand the Risk inherent in companies</li><li>Long-Term Liquidity Ratios</li><li>Section-5. Operational Analysis</li><li>Financial Analysis Measure meant to understand efficiency in other operations</li><li>Summarise - Ratios used for operational analysis</li><li>Dupont Analysis to understand opportunities in optimising return on equity</li></ul><p><strong>Section-6. Detecting Manipulation</strong></p><ul><li>Detecting Manipulation in accounts - Fake Sales</li><li>Detecting Manipulation - Wrong Depreciation and others</li><li>Pricing Decisions</li><li>How to make Capex Decisions</li></ul><p><strong>Meet the Endorsement</strong></p><p>The Quality Licence Scheme has been designed specifically to recognise high-quality courses. This Financial Analysis course materials are recognised by Quality Licence Scheme (QLS). This ensures the deep research and quality resource allocation behind the development phase of the course. In addition, the QLS certificate enriches your CV and recognises your quality study on the relevant subject.</p><p><strong>Meet the Accreditation</strong></p><p><strong>The CPD Certification Service (CPD UK</strong>) assure the <strong>Financial Analysis </strong>course training and learning activities are relevant, reliable, and upto date.</p><p><strong>Course Assessment </strong></p><p>To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.</p><p>When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        120 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by The CPD Certification Service
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Students</li><li>Recent graduates</li><li>Job Seekers</li><li>Anyone with an interest in this subject should read on</li><li>People who are already working in related sectors and wish to improve their knowledge and skills</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Financial Analysis course is open to all, with no formal entry requirements.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Public finance accountant (£22,000 to £65,000) per annum</li><li>Finance officer (£20,000 to £34,000) per annum</li><li>Management accountant (£22,000 to £55,000) per annum</li><li>Credit manager (£24,000 to £50,000) per annum</li><li>Accounting technician (£17,000 to £34,000) per annum</li><li>Financial adviser (£20,000 to £30,000) per annum</li><li>Bank manager (£24,000 to £55,000) per annum</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            £9
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            £79
        </p>
            <div> <p><strong>QLS Endorsed Certificate</strong></p><p>Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying -</p><ul><li>Within the UK: £79</li><li>International: £79 + £10 (postal charge) = £89</li></ul><p><strong>CPD Certification Service Accredited Certification</strong></p><ul><li>Hardcopy Certificate (within the UK): £15</li><li>Hardcopy Certificate (international): £15 + £10 (postal charge) = £25</li></ul> </div>

                        </div>

Analysing Financial Data Course

<p>Paediatric Nurse professionals play a central and critical role in <strong>improving quality health care</strong>. They provide essential services that promote health and deliver health care services to individuals, families and communities based on the primary health care approach. This noble profession is very rewarding and respected too!</p> <p>If you have a compassionate nature and would like to know about the roles and responsibilities associated with the Paediatric Nurse industry, this is the course for you.</p> <p>Our comprehensive Paediatric Nurse developed by Paediatric Nurse tutor will assist you in enhancing your Paediatric Nurse knowledge. The exclusive Paediatric Nurse is delivered online so that you can achieve your goals and be confident by learning at your own pace. Moreover, our tutor are available for you to answer any of your queries about Paediatric Nurse at all times.</p> <p><strong>Key Features of this Course :</strong></p> <ul> <li>Instant e-certificate and hard copy dispatch by next working day</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul> <p><strong>*** Additional Gifts ***</strong></p> <ul> <li><strong>Free Life Coaching Course</strong></li></ul> <p><strong>There are no specific prerequisites to enrol in this Paediatric Nurse Training. Anyone and everyone can take this course.</strong></p> <p><strong>*** (Offer Ends Soon) ***</strong></p><p><strong>Course Curriculum Of The Paediatric Nurse Training</strong></p> <p>Here is a detailed course curriculum breakdown of the Paediatric Nurse Training:</p> <p><strong>Module 1: Introduction to Nursing</strong></p> <ul> <li>The History of Nursing</li><li>Introduction to the job role</li><li>Duties and responsibilities of a nurse</li><li>Members of a healthcare team and their functions</li><li>Skills and Knowledge Required for Nurse</li><li>Personal qualities and attributes that help you to become a better nurse</li><li>Top Qualities of a Great Nurse</li></ul> <p><strong>Module 2: Working in Different Healthcare Settings</strong></p> <ul> <li>Working in different types of healthcare settings</li><li>Working in acute care settings</li><li>Working in sub-acute care settings</li><li>Working in-home care and long-term care</li></ul> <p><strong>Module 3: Understanding legal, professional standards of practice and ethical aspects of health care</strong>- <strong>Part 1</strong></p> <ul> <li>Doctor Patient Confidentiality or Implementation of P.L.R.C</li><li>Access to the Patient Records Legislations</li><li>Adult safeguarding and support Legislations</li><li>Abortion Legislations</li></ul> <p><strong>Module 4: Understanding legal, professional standards of practice and ethical aspects of health care</strong>- <strong>Part 2</strong></p> <ul> <li>Mental Capacity &amp; Mental Health Legislations</li><li>Drugs Control, Supervision, Management &amp; Health Protection Legislations</li><li>The Code: Professional standards of practice and behaviour</li></ul> <p><strong>Module 5: Effective Communication in Nursing</strong></p> <ul> <li>Need for Communication in Nursing</li><li>Communication in the Context of Caregiving</li><li>Forms of Communication</li><li>Types of Communication</li></ul> <p><strong>Module 6: Understanding the Growth and Development of Children</strong></p> <ul> <li>Growth and Development</li><li>Principles of Development</li><li>Stages of Development</li><li>Physical Development</li></ul> <p><strong>Module 7: Safeguarding, Protection and Welfare of Young Children</strong></p> <ul> <li>Definitions</li><li>Recognition</li><li>Signs of Neglect</li></ul> <p><strong>Module 8: Health and Safety of Children in the Early Years</strong></p> <ul> <li>Daily Personal Hygiene</li><li>Ill Health in Children</li><li>Accident and Hazards</li><li>Guidance for Health and Safety</li></ul> <p><strong>Module 9: Nutrition and Healthy Food for Children</strong></p> <ul> <li>Main Food Groups</li><li>Why Food from Each Group is Important</li><li>Making Up a Balanced Diet</li><li>Why a Balanced Diet is Important</li></ul> <p><strong>Accreditation</strong></p> <p>All of our courses, including this Paediatric Nurse course<strong>, </strong>are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p> <p><strong>Certification</strong></p> <p>Once you've successfully completed your Paediatric Nurse course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p> <p><strong>Assessment</strong></p> <p>At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.</p> <p><strong>Please be noted:</strong> This course does not qualify you to work as a professional in this specific sector. Instead, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field.</p><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone with a knack for learning new skills can take this course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>There are no specific prerequisites to enrol in this training. Anyone and everyone can take this course.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>This course will lead you to many different career opportunities, here are few prospects:</p> <ul> <li>Nursing Assistant: £10,000 - £25,000 per annum</li><li>Mental Health Nurse: £12,000 - £15,000 per annum</li><li>Nurse Midwife: £15,000 - £18,000 per annum</li><li>Paediatric Nurse: £18,000 - £250,000 per annum</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p> </div>

                        </div>

Skills for Paediatric Nursing Course

<p>Attention aspiring makeup artists! Are you tired of dreaming about a career in the beauty industry and ready to make it a reality? Look no further! Introducing the Makeup Artist course, the ultimate guide to mastering the art of makeup.</p><p>Ready to know the secret makeup artists use to transform people? Well, you can only know if you enrol in this Makeup Artist course. This comprehensive course is designed to equip you with the skills, knowledge and confidence you need to become a successful makeup artist. Whether you are a beginner or looking to expand your existing skills, our expert instructors will guide you through the entire process. From the basics of skincare and colour theory to advanced techniques such as airbrushing and special effects, you will learn everything you need to know to transform your passion into a thriving career.</p><p>This Makeup Artist course is perfect for anyone who wants to enter the beauty industry or for those who are already working in the field and want to expand their skills and knowledge. Whether you want to work in a salon, on set, or freelance, this course will provide you with the skills and knowledge you need to succeed.</p><p>Enrol now and take the first step towards a fulfilling and lucrative career as a makeup artist. With our comprehensive curriculum and expert instructors, you'll be ready to make your mark in the beauty industry in no time!</p><p><strong>Learning Outcomes:</strong></p><p>Upon successful completion of this course, you'll be equipped with the skills to-</p><ul><li>Apply a day-to-evening Make Up on Yourself or on your Clients with different skin tones flawlessly.</li><li>Understand different skin types &amp; how to prepare them for makeup.</li><li>Understand different types of makeup styles.</li><li>Treatment for a victim experiencing a seizure.</li><li>Identify different skincare formulas.</li><li>Identify ingredients that are good or toxic for the skin.</li></ul><p><strong>This Make-up bundle package includes the following:</strong></p><ul><li>Makeup Artist Training</li><li>Beauty Skincare</li><li>Beauty Therapist Level 3 Training Course</li></ul><p>Enrol today to explore more.</p><p>The most amazing part about this Make-up bundle is, you will get dedicated tutor support and 24/7 customer support (available for all students). Get the help you require and the answers to all your queries throughout the comprehensive syllabus of this Make-up bundle.</p><p>This premium online course ensures your professional development with CPD accreditation. You'll have the privilege of learning in your own time, at your own pace and earning accredited certificates.</p><p><strong>Benefits you will get from Our Course</strong></p><ul><li>Eligibility for CPD-accredited certificates on successful completion of each of the courses in this bundle</li><li>Learning materials of our bundle contains engaging voiceover and visual elements for your comfort</li><li>Freedom to study at your own pace</li><li>24/7 access to the bundle materials for 12 months</li><li>Full Tutor support on weekdays (Monday - Friday)</li></ul><p>On the Make-up bundle, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the bundle will help you land the job you want in a related field.</p><p>Enjoy a pleasant and professional 100% online learning experience and enrol in our course today and take control of your career!</p><p><strong>Curriculum<br /><br />***Makeup Artist Training***</strong></p><ul><li>Beauty Brushes</li><li>Your Makeup Kit</li><li>Etiquette On Set</li><li>How to Use Color Correctors</li><li>Film &amp; Television Makeup Artistry</li><li>Tattoo Covering</li><li>Tips On Natural Beauty Makeup</li><li>Tips On Glamour Makeup</li><li>How To Tips for Teenage Makeup</li><li>Makeup Tips for Sophisticated Ladies</li><li>Airbrush Makeup</li><li>Bridal Makeup</li><li>Eyes and Lips</li><li>Be Camera Ready</li><li>Skin Nutrition</li><li>Detox Your Makeup Bag &amp; Travel Like a Boss</li><li>Henna Hair Color</li><li>Fast Start Business Training</li><li>What Does Bethany do to Stay Fresh</li></ul><p><strong>Skin Care</strong></p><ul><li>Skin Care and Tanning</li><li>Facials</li><li>Hair Removal Options</li><li>Dermaplaning</li><li>Esthetician Tools</li><li>Know your Toxic ingredients</li><li>LED Light Therapy</li><li>Microneedling</li><li>Natural and Chemical Peels</li><li>Skincare Using Spices</li><li>Skin Disorder and Diseases</li><li>Sugaring</li><li>Tinting</li><li>How To Be and Get Camera Ready</li><li>Why No Microdermabrasion</li><li>Food Knowledge</li><li>Skincare Using Spices</li></ul><p><strong>Method of Assessment</strong></p><p>Students will have to take automated multiple-choice exams for the following courses to successfully complete the bundle.</p><ul><li>Beauty Skincare</li><li>Beauty Therapist Level 3 Training Course</li></ul><p>The exams will be online and you will need to score 60% or above in order to pass. After successfully passing each exam, you will be able to apply for your CPD-accredited certificate.</p><p><strong>Certificate of Achievement</strong></p><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>After successfully completing the following courses under the bundle, learners will be able to order endorsed certificates as proof of their achievement:</p><ul><li><strong>Makeup Artist Training (within the UK: £129, International: £139)</strong></li></ul><p>Hardcopy of these certificates of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying the certificate prices mentioned besides the respective course's name.</p><p><strong>Exam &amp; Retakes:</strong><br />It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.</p><p><strong>Certification</strong><br />Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        30 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The bundle is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This bundle also suits people aspiring for in-depth knowledge on Makeup and keeping up to date with the latest information.</p><p>Study the Make-up bundle today and increase your professional skillset from the comfort of your home!</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal entry requirements for the bundle, with enrollment open to anyone! Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the bundle at your own pace.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Upon successful course completion, you can look for jobs in areas such as:</p><ul><li>Regional Makeup Artist</li><li>Hair &amp; Make-Up Artist</li></ul>
                        </div>

Makeup Artist- Beautician Course

<p>Imagine you're ageing and you are in your retirement stage. Wouldn't you want the utmost support from the people around you? Also, wouldn't you be appreciative and show gratitude to the people around you? Well, this is exactly what adult support workers do and this is also exactly why it is a very rewarding career.</p><p>An Adult Support Worker provides assistance and support to adults with physical, emotional, or mental disabilities or those who are facing the challenges of ageing. The role of an adult support worker is to help individuals live as independently as possible, by providing support with activities of daily living such as personal care, cooking, cleaning, and managing medications.</p><p>Being an adult support worker is a rewarding career as it provides the opportunity to make a positive impact on the lives of individuals who need support and care. It allows one to help individuals achieve their goals and aspirations, and it is fulfiling to see the positive changes that can happen in someone's life when they receive the right support.</p><p>Moreover, to become an adult support worker, you will need to have a diverse skill set and knowledge and this is exactly where our course comes in. Enroling in our course is important as you will be in charge of understanding and sensitively addressing the needs of individuals who may be vulnerable, and have specific requirements for support and care. You will understand how to provide the appropriate care and support to these individuals, in a way that respects their dignity, autonomy, and rights.</p><p>So, sign up for our course to learn more about all these matters.</p><p><strong>Learning Outcome </strong></p><p>Upon completing this course, students should be able to:</p><ul><li>Understand the psychological and mental health needs of older adults</li><li>Have the knowledge and skills necessary to improve their health and wellbeing</li><li>Gain the ability to assess the needs of older adults, develop and implement individualised care plans, and provide physical, emotional, and social support</li><li>Understand how to support older adults to maintain their independence and quality of life</li><li>Get introduced to the psychology of older age, Psychology of older age, mental health and old age and improving health and well-being of older people.</li><li>Explore the concept of quality of life</li><li>Understand how to provide support in a way that enhances the quality of life</li><li>Be equipped to work in a variety of settings, such as assisted living facilities, nursing homes, hospitals, and community-based organisations</li></ul><p><strong>Key Features of the Adult Support Worker Course :</strong></p><ul><li>Instant e-certificate</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by qualified professionals</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>*** Additional Gifts ***</strong></p><ul><li><strong>Free Life coaching Course</strong></li></ul><p>The detailed curriculum outline of our Adult Support Worker course is as follows</p><p><strong>Module 01: About Your Course</strong></p><ul><li>About your tutor</li><li>About your course</li></ul><p><strong>Module 02: Introduction to Psychology of Older Age</strong></p><ul><li>What is 'Developmental Psychology'?</li><li>What is 'Gerontology'?</li><li>What we consider as 'old age'</li><li>What is 'ageing' and how it happens</li></ul><p><strong>Module 03: Psychology of Older Age</strong></p><ul><li>Common stereotypes of older people</li><li>How stereotyping affects older people</li><li>Life stages and Theories</li><li>What do we look forward to in our older age?</li></ul><p><strong>Module 04: Mental Health and Old Age</strong></p><ul><li>Memory-related issues</li><li>Learning disabilities</li><li>Alzheimer's disease and Dementia</li><li>Chronic illness and Disabilities</li><li>Substance abuse (addictions)</li></ul><p><strong>Module 05: The Quality of Life</strong></p><ul><li>What is 'Quality of Life'?</li><li>Loneliness factors in the elderly population</li><li>Coping with grief and bereavement</li><li>'Mild' and 'severe' depression</li><li>Fear of dying ('death anxiety')</li></ul><p><strong>Module 06: Improving Health and Wellbeing</strong></p><ul><li>The effects of exercising</li><li>Is it worth eating 'healthy' in older age?</li><li>What else affects 'health' and 'wellbeing'?</li><li>Caring for older people</li><li>Thank You &amp; Good Bye!</li></ul><p><strong>Accreditation</strong></p><p>All of our courses, including this Adult Support Worker course<strong>, </strong> are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Adult Support Worker course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><p><strong>Assessment</strong></p><p>At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is for -</p><ul><li>Individuals who want to start a career in adult care, such as care work or support work</li><li>Caregivers who want to learn more about the needs of older adults and how to improve their health and well-being.</li><li>Healthcare professionals who want to specialise in gerontology or work with older adults.</li><li>Social workers or other professionals who want to expand their knowledge and skills in working with older adults.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol on this course.</p><p><strong>Please be noted:</strong> This course does not qualify you to work as a professional in this specific sector. Instead, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Upon completing the course, individuals may pursue a career in the following fields:</p><ul><li>Adult Support Worker: £18,000 - £22,000 per annum (UK)</li><li>Senior Support Worker: £24,000 - £30,000 per annum (UK)</li><li>Care Manager: £30,000 - £40,000 per annum (UK)</li><li>Registered Manager: £35,000 - £45,000 per annum (UK)</li></ul><p>Please note that the salary range may vary based on location, industry, and experience.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p> </div>

                        </div>

Adult Support Worker Course

<p><strong>This Diploma in Caregiving - Level 3 course is designed to polish your existing caregiving skills. It's a chance to put your skills to good use and advance your caregiver career.</strong></p><p><strong>_____________________________________________________________________</strong></p><p>This online course encompasses the pragmatic, legal, and moral dimensions of caregiving, encompassing aiding loved ones and clients with meal assistance, personal care, transportation, and attending to other physical and emotional requirements. Participants will develop an understanding of <strong>managing dementia, mitigating the impact of aging, diseases, and injuries, as well as providing solace to those in their care.</strong></p><p>The course initiates by acquainting you with the <strong>roles and obligations of caregivers</strong>. You will delve into the legal and ethical intricacies pertinent to caregiving, gain insights into communicating with individuals with disabilities, and acquire skills in stress management, body mechanics, and organisational proficiency. Additionally, you will comprehend the significance of observing, reporting, and documenting the condition of those under your care, and the importance of cultural awareness and competence in fostering a respectful work environment.</p><p><strong>_____________________________________________________________________</strong></p><p><strong>Learning Outcomes</strong></p><ul><li>Apply the fundamental principles and methodologies of caregiving to offer adept care to clients or family members.</li><li>Grasp the legal and ethical aspects entailed in caregiving.</li><li>Effectively communicate with individuals with disabilities and their families.</li><li>Address the implications of aging, diseases, and injuries on clients.</li><li>Extend solace and support to clients and their families.</li></ul><p><strong>_____________________________________________________________________</strong></p><p><strong>Key Features </strong></p><ul><li>CPD Certified</li><li>Free PDF Certificate</li><li>Lifetime Access</li><li>No Hidden Fees</li></ul><p>The course delves into various illnesses and conditions that may be encountered, outlining their treatment and preventive measures. You will receive comprehensive education on dementia and develop sensitivity in dealing with such cases. Understanding how to effectively collaborate with the families of patients will also be covered. Moreover, the curriculum addresses <strong>end-of-life care</strong>, the emotional ramifications of diseases and traumatic injuries, and the necessary steps involved in preparing for a patient's passing.</p><p>Caring for the elderly and individuals grappling with physical and emotional disabilities demands compassion and empathy. This course equips participants with the knowledge and proficiencies necessary to offer adept care to any client or family member under their supervision, including<strong> the ability to handle emergencies with composure</strong>. Whether one aspires to personally attend to a loved one or embark on a professional caregiving career, this course serves as a fundamental guide for tending to those most in need.</p><p><strong>_____________________________________________________________________</strong></p><p><strong>Course Curriculum</strong></p><p><strong>Diploma in Caregiving - Level 3 </strong></p><ul><li><strong>Module 01:</strong> Adult Care in Different Life Stages</li><li><strong>Module 02:</strong> Working with Adults</li><li><strong>Module 03:</strong> Introduction to Domiciliary Care</li><li><strong>Module 04:</strong> Health and Safety for Domiciliary Carers</li><li><strong>Module 05:</strong> CSTF Infection Prevention and Control</li><li><strong>Module 06:</strong> CSTF Resuscitation - Basic Life Support</li><li><strong>Module 07:</strong> Medication Management and Administration</li><li><strong>Module 08:</strong> Mental Health Care</li><li><strong>Module 09:</strong> Safeguarding of Vulnerable Adults</li><li><strong>Module 10:</strong> Safeguarding Legislations</li><li><strong>Module 11:</strong> Safeguarding Vulnerable Adults Policy, Roles and Responsibilities</li><li><strong>Module 12:</strong> Importance of Communication in Care</li><li><strong>Module 13:</strong> Sharing Information and Responding to a Disclosure</li><li><strong>Module 14:</strong> Reporting Your Concern</li><li><strong>Module 15:</strong> Adult Nursing</li><li><strong>Module 16:</strong> Health and Safety</li><li><strong>Module 17:</strong> Hygiene</li><li><strong>Module 18:</strong> Rest and Sleep Management</li><li><strong>Module 19:</strong> Mobility and Immobility Issues of Patients</li><li><strong>Module 20:</strong> Pain Management</li><li><strong>Module 21:</strong> Nutrition</li><li><strong>Module 22:</strong> Assisting with Elimination</li><li><strong>Module 23:</strong> Oxygenation</li><li><strong>Module 24:</strong> Introduction to End-of-Life Care</li><li><strong>Module 25:</strong> Health and Social Care</li><li><strong>Module 26:</strong> Principles, Theories, and Values of Person-Centred Care</li><li><strong>Module 27:</strong> Complexities of Consent</li><li><strong>Module 28:</strong> Caregiving for Dementia</li><li><strong>Module 29:</strong> How Care Environments Can Promote and Undermine People's Dignity and Rights</li></ul><p><strong>_____________________________________________________________________</strong></p><p><strong>Accreditation</strong></p><p>This course is CPD Quality Standards Accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course caters to individuals aspiring to acquire the expertise to provide effective care to clients or family members. This includes:</p><ul><li>Individuals interested in pursuing a career as a professional caregiver.</li><li>Individuals currently providing care for a loved one at home.</li><li>Volunteers engaged in aiding individuals in need.</li><li>Anyone keen on gaining insights into the caregiving process.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>No prior degree or experience is required to enrol in this course.</p><p><strong>Please note:</strong> This course does not qualify you to work as a professional in this specific sector. Instead, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Caregiver</li><li>Care Home Manager</li><li>Care Worker</li><li>Home health aide</li><li>Personal care aide</li><li>Personal assistant</li><li>Companion</li><li>Alzheimer's and dementia care</li><li>Geriatric care</li><li>Pediatric care</li><li>Child care provider</li><li>Case manager</li><li>Social worker</li><li>Hospice worker</li><li>Bereavement counselor</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion (HARDCOPY)</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>
        <h4>Certificate of completion (PDF)</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>

                        </div>

Level 3 Diploma in Caregiving Course

<p>The relevant industry experts developed this <strong>Level 2 Job Search and Interview Skills</strong> course.</p><p>Searching for a job can be exciting; it can also be fraught with anxiety and discomfort due to change and the unknown. Whether you are already in the midst of a job search or are considering one, this <strong>Level 2 Job Search and Interview Skills</strong> course will provide you with the skills necessary to identify and apply for suitable jobs, as well as to prepare for and conduct yourself in a job interview.</p><p>The job market today is not what it was even five years ago. Knowing where to go, who to talk to, and what opportunities are available will help you transition from someone who fantasizes about having a job to someone who has the job they've always wanted. The purpose of this course is to help you determine your skillset, the type of work that is important and realistic to include in your search, and how to get started.</p><p><strong>Learning Outcomes</strong></p><p>After completing this <strong>Level 2 Job Search and Interview Skills </strong> course, the learner will be able to:</p><ul><li>Learn how to identify achievable job goals.</li><li>Gain a thorough understanding of the key qualities required for employment from an employer's perspective.</li><li>Know the different types of CVs and cover letters used to apply for jobs.</li><li>Know how to identify suitable job opportunities and apply for them.</li><li>Understand how to prepare for an interview.</li><li>Understand how to conduct yourself in an interview situation.</li><li>Know how to reflect on your own performance following an interview situation.</li></ul><p><strong>Why Choose Level 2 Job Search and Interview Skills Course from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li><li>Free PDF certificate as soon as completing the course.</li></ul><p><em><strong>***Level 2 Job Search and Interview Skills Bundle Course</strong></em></p><ul><li><strong>Course 01: </strong>Level 2 Job Search and Interview Skills</li><li><strong>Course 02:</strong> Anger Management</li><li><strong>Course 03:</strong> Level 4 Time Management Course</li></ul><p><strong>***</strong><strong><em>Other Benefits of this</em></strong><em><strong> Bundle Course</strong></em></p><ul><li><strong>Free 3 </strong>PDF Certificate</li><li><strong>Lifetime Access</strong></li><li><strong>Free </strong>Retake Exam</li><li><strong>Tutor Support</strong></li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the course ]</strong></p> <p><em>Course Curriculum</em></p><p><strong>Module 01: Preparing to Achieve Own Job Goals</strong></p><ul><li>Understand how to identify achievable job goals</li><li>Understand the key qualities required for employment from an employer perspective</li><li>Be able to identify own employability skills</li></ul><p><strong>Module 02: Promoting Yourself and Preparing for a Job Interview</strong></p><ul><li>Know the different types of CV and cover letter used to apply for jobs</li><li>Understand where and how to search for jobs</li><li>Be able to identify suitable job opportunities and apply for them</li><li>Understand how to prepare for an interview</li><li>Be able to conduct self in an interview situation</li><li>Be able to reflect on own performance following an interview situation</li></ul><p>---------------------</p><p><strong>**Anger Management</strong></p><p><em>Course Curriculum</em></p><p><strong>Module 1: Introduction to Anger</strong></p><ul><li>What is Anger?</li><li>Aspects &amp; Facts of Anger</li><li>The Five Dimensions of Anger</li><li>What are the Costs of Anger?</li><li>When Does Anger Become a Problem?</li><li>Anger Pay-Offs</li></ul><p><strong>Module 2: The Process in Anger</strong></p><ul><li>What is the Anger Process?</li><li>Trigger Thoughts Explained</li><li>How to Use an Anger Log</li></ul><p><strong>Module 3: Effect of Anger on Our Thinking</strong></p><ul><li>What is the Value of Anger?</li><li>What is Distorted Thinking?</li><li>Human Behaviour Explained</li></ul><p><strong>Module 4: How to Manage Anger</strong></p><ul><li>What is Managing Anger?</li><li>What are the Relaxation Techniques?</li><li>Tips and Tricks of Communication</li><li>What are the Active Listening Skills?</li><li>What is the Assertive Formula?</li></ul><p>---------------------</p><p><strong>**Level 4 Time Management Course</strong></p><p><em>Course Curriculum</em></p><p><strong>Module 1: Basics of Time Management</strong></p><ul><li>What is Time Management?</li><li>Importance of Time Management</li><li>What are Time Management Skills?</li><li>How to Improve Time Management Skills?</li><li>Implications of Poor Time Management</li></ul><p><strong>Module 2: Prioritize Your Time</strong></p><ul><li>Managing Time &amp; Goals</li><li>Prioritizing</li><li>Making Lists</li><li>Managing Your Lists &amp; Priorities</li><li>Getting It Done</li></ul><p><strong>Module 3: Organize Your Time</strong></p><ul><li>Scheduling</li><li>Project Schedules</li></ul><p><strong>Module 4: Using Your Time Efficiently</strong></p><ul><li>Managing Distractions</li><li>Maintaining A Healthy Rhythm</li></ul><p><strong>Module 5: Time Management in the Workplace</strong></p><ul><li>Respecting Other People's Time</li><li>Keeping Your Team Focused</li><li>Keeping Your Boss Focused</li><li>Committing to Personal Change</li></ul><p><strong>Module 6: Time Management for Students</strong></p><ul><li>Principles of Time Management for Students</li></ul><p><strong>Module 7: Time Management Software</strong></p><ul><li>The Future is Here</li><li>Project Management Software</li><li>Information Capture, Sharing, and Development Software</li><li>Collaboration Software</li><li>Personal Organization Software and To-Do List Managers</li></ul><p><strong>Module 8: Create a Value-Based Time Management Plan</strong></p><ul><li>Does the Way You Spend Your Time Truly Reflect Your Values?</li><li>Are You Mistaken About Your Priorities?</li><li>Why Aren't You Spending Time on the Important Stuff?</li><li>Live a Value-Centered Life</li></ul><p><strong>Assessment Method</strong></p><p>After completing each module of the <strong>Level 2 Job Search and Interview Skills</strong>, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.</p><p><strong>Certification</strong></p><p>After completing the <strong>MCQ/Assignment</strong> assessment for this course, you will be entitled to a Certificate of Completion from <strong>Training Tale</strong>. It will act as proof of your extensive professional development. The certificate is in PDF format, which is <strong>completely free</strong> to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <h2>
        
        <div>Who is this course for?</div>
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                            <p>The Level 2 Job Search and Interview Skills course is ideal for anyone who wants to learn how to apply for the job they want.</p>
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        <div>Requirements</div>
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                            <p>There are <strong>no specific</strong> requirements for this Level 2 Job Search and Interview Skills course because it does not require any advanced knowledge or skills.</p><p>Students who intend to enrol in this course must meet the following <strong>requirements</strong>:</p><ul><li>Good command of the English language</li><li>Must be vivacious and self-driven</li><li>Basic computer knowledge</li><li>A minimum of 16 years of age is required</li></ul>
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        <div>Certificates</div>
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                                    <h4>Certificate of completion</h4>
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            Digital certificate -
            Included
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Online Course Marketing

Counselling Skills

Employability Skills

FA Level 1

Management Skills

Level 2 Job Search and Interview Skills

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<p>This introductory course will help you to understand the basics of British sign language. You will learn basic signing skills, and essential communication techniques to carry out simple conversations and interactions with the deaf community.</p>
<h2><strong>This course at a glance </strong></h2>
<ul>
<li>Accredited by CPD UK</li>
<li>Boost your career in British Sign Language (BSL)</li>
<li>Deepen your knowledge and skills in your chosen field just in hours not years!</li>
<li>Study a course that is easy to follow.</li>
<li>Save money and time by studying at your convenient time</li>
<li>Have access to a tutor whenever you are in need</li>
</ul>
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<h2>Why Introduction to British Sign Language Course right for you?</h2>
<p><b>This introduction to British Sign Language (BSL) course is designed to enable learners to develop their basic skills to communicate with Deaf people using British Sign Language (BSL) in a range of everyday situations.</b></p>
<p>This British Sign Language (BSL) course aims to further learners' experiences and development in communication through British Sign Language (BSL) with deaf people on everyday topics involving social life and at work, school or college. Learn the sign language skills and explore how to teach sign language to children, young people and adults, and teach other subjects using sign language.</p>
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<h2>Introduction to British Sign Language Course Details</h2>
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            Accredited by             
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CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.<p></p>
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<p>
The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.
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            Course Curriculum            
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<h4>Important Information</h4>
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<li>Important Information</li>
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<h4>Introduction to British Sign Language</h4>
<ul>
<li>Introduction to BSL</li>
<li>Why You Must Learn BSL</li>
<li>Career Opportunity in BSL</li>
<li>Best Practices for Learning BSL</li>
<li>How to Learn BSL?</li>
<li>How Long Does it Take to Learn Sign Language?</li>
<li>How to Become a BSL Pro</li>
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<h4>Introduction to BSL and Fingerspelling</h4>
<ul>
<li>Fingerspelling A-Z</li>
<li>A-Z Fingerspelling without Subtitles</li>
<li>Fingerspelling A-Z</li>
<li>Fingerspelling Right or Left Handed</li>
<li>A to Z Cards</li>
<li>A to Z of 1st Names in Three Parts</li>
<li>ANSWERS 1st Name A to Z Fingerspelling</li>
<li>Fingerspelling Fill in The Blanks</li>
<li>ANSWERS Fingerspelling - Fill in The Blanks</li>
<li>What is My Name and Live Where (UK)</li>
<li>ANSWERS Who am I and Live Where in UK</li>
</ul>
<h4>Exchanging Personal Information</h4>
<ul>
<li>Meeting People With Subtitles</li>
<li>Meeting People and Introduction Without Subtitles</li>
<li>Questions Sign With Without Subtitles</li>
<li>Family Sentences Homework
Meeting People</li>
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            Who should take this course?            
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<p>This comprehensive introduction to British sign language course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of British Sign Language (BSL).</p>
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            Entry Requirements            
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<li>There are no academic entry requirements for this introduction to British sign language course, and it is open to students of all academic backgrounds.</li>
<li>As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol.</li>
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            Certification            
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<h4>Certificate of Achievement from Lead Academy</h4>
<p>
After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of Â£12, and there is an additional fee to obtain a printed copy certificate which is Â£35.
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</div><h2><b>FAQs</b></h2>

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										<p>CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. </p>
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										<p>Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. </p>
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										When will I receive my certificate?									
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										<p>For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. </p>
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										<p>Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. </p>
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										<p>Yes, you can pay via instalments at checkout. </p>
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										<p>Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. </p>
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										<p>No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. </p>
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										<p>After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org </p>
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Lead Academy

BSL Sign Language

Certificate in Further Education & Training (Cert Ed)

BSL Interpreting

Certificate in Advanced English (CAE)

British Sign Language (BSL)

Introduction to British Sign Language Course

Manchester

Research Quality Association

Introduction to Computer Systems Validation

RQA Member

Non Member

<div data-mesh-id="comp-lgaq4d6uinlineContent" data-testid="inline-content" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div data-mesh-id="comp-lgaq4d6uinlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(var(--color_15)); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_15));">Wednesdays 6.30-7.30pm (UK)<br fr-original-style="" style="box-sizing: border-box;">From 28 February - 3 April&nbsp;</h2><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 30px; box-sizing: border-box;" fr-original-style="font-size: 30px;">Lighten your Mood</span></strong></span></p><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Every Weds 6.30-7.30pm from&nbsp;28 Feb&nbsp;- 3 April</strong></span></p><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">In these six lessons, we&#39;ll look at how we can access our innate&nbsp;neuroplasticity to help unwind stress and find a sense of calm and centredness in our world, through coming back to our para-sympathetic nervous system: the state we evolved to be in most of the time!</span></p><blockquote style="color: rgb(var(--color_14)); border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">&#39;Almost all of us experience anxiety to one degree or another. Anxiety involves primitive habits of muscular tension, constricted breathing, and physiological stress. Feldenkrais lessons free us from these patterns and help our nervous system to return to a healthy, naturally relaxed, &#39;parasympathetic&#39; state. This is what we all want, and deserve.&#39; &nbsp;David Zemach-Bersin</span></p></blockquote></div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Audio recordings&nbsp;of each class are available afterwards, so you don&#39;t have to attend the class in person.&nbsp;</span></p></div></div></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">Learn to respect and enjoy your own sensations, deepen your breathing and discover how engaging your whole self opens up new freedoms of moving, feeling and thinking for your life. Gentle Awareness through Movement classes, usually done lying on a mat. </span></p>

Fundamentals and Classics
Every Weds 6.30-7.30pm (UK time) from 26 Sept - 12 Dec (no class 17 Oct)
This autumn, we will be going back to exploring fundamental functions and relationships within our selves and our movement through the Feldenkrais Method, encountering classic lessons and discovering new ways to understand ourselves in action.
Each week we will encounter a different function or aspect that is key to our sense of being able to move with ease and freedom through our lives. For instance, we will explore our ability to turn through our spine, to round, extend or bend, as well as enlarging our repertoire of possibilities - looking to move with pleasure and reversibility. 
The first few lessons will explore Fundamental Functions. There will be an early 'half-term' the week of 17th Oct, and then the following weeks we will move through a series of outstanding Classic lessons, that will be useful to return to for yourself.
Audio recordings of each class are available afterwards, so you don't have to attend the class in person, if you can't make that evening. 

Jonathan Young

Learn to respect and enjoy your own sensations, deepen your breathing and discover how engaging your whole self opens up new freedoms of moving, feeling and thinking for your life. Gentle Awareness through Movement (Feldenkrais) classes, usually done lying on a mat. 

A kinder sense of yourself - mindful movement classes

General admission - all 12 classes

Concession / student - all classes

Low waged / unemployed

Concession / student - all 6 classes

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Improving Communications Uk

IMPROVING CUSTOMER SERVICE

Slough

Portsmouth

Bingley

Cardiff

Milton Keynes 

Nottingham

Birmingham

Bedford

<div data-testid="richTextElement" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">ONLINE STUDY - In your own time (approx. 6 hours study time) +</span></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></strong></span></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Awarding Body:</strong>&nbsp;Open College Network (OCN) Credit for Learning</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Award Level:</strong>&nbsp;Level 3 (Advanced Level) - Ireland Level 5</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">CPD Certified:</strong>&nbsp;Yes (CPD Accreditation)</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Minimum Age:&nbsp;</strong>18 (16 with parental consent)</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Entry requirements:&nbsp;</strong>None. (English Level 2 desirable)</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Training Locations:</strong>&nbsp;Study online + Classroom</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">&nbsp;</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(255, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(255, 0, 0);">OCN Accredited at UK Level 3 (Ireland Level 5)</span><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">&nbsp;</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PART 1 - Theory:</strong>&nbsp;Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PART 2 - Skills and Practical Development:</strong><br fr-original-style="" style="box-sizing: border-box;">Safely and competently set up and maintain a Peripheral IV Infusion.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attend a classroom location to complete your practical training.<br fr-original-style="" style="box-sizing: border-box;"></strong></p><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><span style="color: rgb(184, 49, 47); box-sizing: border-box;" fr-original-style="color: rgb(184, 49, 47);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></span></p></div><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Itinerary:</strong></div><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></div><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PART 1 - THEORY (ONLINE)</strong><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M1 - Peripheral IV Cannulation - Introduction:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Definitions - understanding terminology relating to PIVC.<br fr-original-style="" style="box-sizing: border-box;">IV Therapy and NMC guidelines.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M2 - Legal &amp; Professional Responsibilities:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Legal Obligations and Accountability. Criminal, Civil and<br fr-original-style="" style="box-sizing: border-box;">Contractual law in Healthcare. Vicarious Liability and your<br fr-original-style="" style="box-sizing: border-box;">Duty of Care.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M3 - Anatomy &amp; Physiology:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Sites appropriate to IV cannulation. Hand vs. arm.<br fr-original-style="" style="box-sizing: border-box;">Advantages and disadvantages of relevant veins.<br fr-original-style="" style="box-sizing: border-box;">An overview of Homeostasis and Fluid Balance.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M4 - Hygiene and Infection Prevention &amp; Control (IPC):</strong></span><br fr-original-style="" style="box-sizing: border-box;">Reducing healthcare-associated infections. Keeping Safe.<br fr-original-style="" style="box-sizing: border-box;">Bloodborne Pathogens and Work Practice Controls.<br fr-original-style="" style="box-sizing: border-box;">Standard Precautions. Waste Disposal. Needle-stick injuries.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M5 - Indications and Advantages:</strong></span><br fr-original-style="" style="box-sizing: border-box;">When to cannulate, infusion types and benefits over<br fr-original-style="" style="box-sizing: border-box;">alternative infusion routes. Continuous and intermittent infusion.<br fr-original-style="" style="box-sizing: border-box;">Prophylactic use before procedures and in unstable patients.<br fr-original-style="" style="box-sizing: border-box;">Contraindications.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M6 - Equipment:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Cannula types, sizes and colour coding. How to select<br fr-original-style="" style="box-sizing: border-box;">appropriate size. Equipment overview for total procedure.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M7 - Vein Choice for Cannulation:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Correct vein selection. Which veins to avoid.<br fr-original-style="" style="box-sizing: border-box;">How to manage an unsuccessful cannulation.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M8 - Procedures:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Full procedure for cannulation including correct documentation.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M8: Guide to Cannulation - revision</strong></span><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M8: Video - Recap with full procedure</strong></span><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M9 - Contraindications:</strong></span><br fr-original-style="" style="box-sizing: border-box;">When inappropriate to cannulate including patients with specific health conditions.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M10 - Complications:</strong></span><br fr-original-style="" style="box-sizing: border-box;">A detailed look at potential complications during and after<br fr-original-style="" style="box-sizing: border-box;">cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED</strong><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">BEFORE JOINING US FOR YOUR PRACTICAL TRAINING</strong><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART 2 (CLASSROOM:</span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong></strong><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">1 - Welcome, introductions and overview:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Classroom - registration and introductions.<br fr-original-style="" style="box-sizing: border-box;">Virtual Classroom - audio/visual checks and registration.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">2 - Legal &amp; Professional Responsibilities:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Overview and discussion.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">3 - Anatomy - key points (appropriate to PIVC):</strong></span><br fr-original-style="" style="box-sizing: border-box;">Arteries and veins. Selecting an approprate site. Sites to avoid and &ldquo;first choice&rdquo; sites.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">4 - Cannulae - selection and types:</strong></span><br fr-original-style="" style="box-sizing: border-box;">A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">5 - Complications:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Complications of pVAD insertion including examples of<br fr-original-style="" style="box-sizing: border-box;">infiltration, haematoma, extravasation and transfixation.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">6 - VIP Score:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Understanding and using the Visual Infusion Phlebitis score.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">7 - Equipment - overview:</strong></span><br fr-original-style="" style="box-sizing: border-box;">We take a look at all essential equipment required for PIVC.<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">8 - PRACTICAL SESSIONS:</strong><br fr-original-style="" style="box-sizing: border-box;">Multiple practical sessions throughout the session.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">9 - Fluids:</strong></span><br fr-original-style="" style="box-sizing: border-box;">The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann&rsquo;s solution, Colloids (and risks), blood products.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">10 - Infusion Rates:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Calculating infusion rates and drops per minute.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.</em></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">&nbsp;</p><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)</strong></em></p></div></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 3 (Advanced Level) - Ireland Level 5
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 3 (Ireland Level 5)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Safely and competently set up and maintain a Peripheral IV Infusion.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M1 - Peripheral IV Cannulation - Introduction:
Definitions - understanding terminology relating to PIVC.
IV Therapy and NMC guidelines.
M2 - Legal & Professional Responsibilities:
Legal Obligations and Accountability. Criminal, Civil and
Contractual law in Healthcare. Vicarious Liability and your
Duty of Care.
M3 - Anatomy & Physiology:
Sites appropriate to IV cannulation. Hand vs. arm.
Advantages and disadvantages of relevant veins.
An overview of Homeostasis and Fluid Balance.
M4 - Hygiene and Infection Prevention & Control (IPC):
Reducing healthcare-associated infections. Keeping Safe.
Bloodborne Pathogens and Work Practice Controls.
Standard Precautions. Waste Disposal. Needle-stick injuries.
M5 - Indications and Advantages:
When to cannulate, infusion types and benefits over
alternative infusion routes. Continuous and intermittent infusion.
Prophylactic use before procedures and in unstable patients.
Contraindications.
M6 - Equipment:
Cannula types, sizes and colour coding. How to select
appropriate size. Equipment overview for total procedure.
M7 - Vein Choice for Cannulation:
Correct vein selection. Which veins to avoid.
How to manage an unsuccessful cannulation.
M8 - Procedures:
Full procedure for cannulation including correct documentation.
M8: Guide to Cannulation - revision
M8: Video - Recap with full procedure
M9 - Contraindications:
When inappropriate to cannulate including patients with specific health conditions.
M10 - Complications:
A detailed look at potential complications during and after
cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM:
1 - Welcome, introductions and overview:
Classroom - registration and introductions.
Virtual Classroom - audio/visual checks and registration.
2 - Legal & Professional Responsibilities:
Overview and discussion.
3 - Anatomy - key points (appropriate to PIVC):
Arteries and veins. Selecting an approprate site. Sites to avoid and “first choice” sites.
4 - Cannulae - selection and types:
A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD.
5 - Complications:
Complications of pVAD insertion including examples of
infiltration, haematoma, extravasation and transfixation.
6 - VIP Score:
Understanding and using the Visual Infusion Phlebitis score.
7 - Equipment - overview:
We take a look at all essential equipment required for PIVC.
8 - PRACTICAL SESSIONS:
Multiple practical sessions throughout the session.
9 - Fluids:
The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann’s solution, Colloids (and risks), blood products.
10 - Infusion Rates:
Calculating infusion rates and drops per minute.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Geopace Training

Allied Health Professions (AHP)

Intravenous Cannulation

Aesthetics

Medicine & Nursing

Venepuncture & Cannulation

Learn how to cannulate ...

    Nationally Recognised Qualification

    OCN Accredited - Level 3 (advanced) - Ireland Level 5

    CPD Accredited - The CPD Certification Service

    Classroom or Virtual Classroom options

    Covers all steps for cannulating in arm or hand

    Practise on artificial arms and fake blood!

    Essential qualification for all IV therapies

    Phlebotomy training desirable but not essential

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Peripheral I.V. Cannulation Course (GPT008)

<p data-key="1" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="2" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="2:0" fr-original-style="" style="box-sizing: border-box;">This training is for lawyers who may come into contact with vulnerable people through their work. In particular, it is aimed at those who hold legal aid contracts and must meet the requirements of the Specialist Quality Mark (SQM) standard in respect of safeguarding.</span></span></p><p data-key="3" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="4" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="4:0" fr-original-style="" style="box-sizing: border-box;">Everyone has the right to be kept safe from harm, abuse or neglect. We all have obligations to ensure that vulnerable people are protected and that we have appropriate procedures in place to ensure that abuse is identified and reported.&nbsp;</span></span></p><p data-key="5" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="6" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="6:0" fr-original-style="" style="box-sizing: border-box;"><img src="https://images.cademy.co.uk/cd74539b-d6a2-46d2-9df6-1144792fca8b/04d77e7e-bb36-43ed-b0c6-307136279b22/original.png" style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right;" fr-original-class="fr-draggable">We will help you to understand the following;</span></span></p><ul data-key="7" data-slate-fragment="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" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li data-key="8" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span data-key="9" fr-original-style="" style="box-sizing: border-box;">What is safeguarding?</span></li><li data-key="10" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span data-key="11" fr-original-style="" style="box-sizing: border-box;">The different types of abuse</span></li><li data-key="12" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span data-key="13" fr-original-style="" style="box-sizing: border-box;">Example signs of abuse, harm and neglect</span></li><li data-key="14" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span data-key="15" fr-original-style="" style="box-sizing: border-box;">What action should be taken if abuse is suspected</span></li><li data-key="16" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span data-key="17" fr-original-style="" style="box-sizing: border-box;">The SQM requirements</span></li><li data-key="18" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span data-key="19" fr-original-style="" style="box-sizing: border-box;">What a Safeguarding Policy should include</span></li></ul><h2 data-key="21" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="22" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="22:0" fr-original-style="" style="box-sizing: border-box;">Target Audience</span></span></h2><p data-key="23" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="24" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="24:0" fr-original-style="" style="box-sizing: border-box;">The online course is suitable for staff of all levels, from support staff to senior partners.</span></span></p><h2 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2><p data-key="28" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="29" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="29:0" fr-original-style="" style="box-sizing: border-box;">Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.</span></span></p><p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="31" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="31:0" fr-original-style="" style="box-sizing: border-box;">Please note a recording of the course will&nbsp;</span><span data-offset-key="31:1" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">not&nbsp;</strong></span><span data-offset-key="31:2" fr-original-style="" style="box-sizing: border-box;">be made available.</span></span></p><h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="36" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="36:0" fr-original-style="" style="box-sizing: border-box;">Speaker</span></span></h2><h3 data-key="37" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="38" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="38:0" fr-original-style="" style="box-sizing: border-box;"><a href="https://dglegal.co.uk/the-team/amie-higgins/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 180, 205); box-sizing: border-box;" fr-original-style="color: rgb(0, 180, 205);">Amie Higgins, Consultant, DG Legal</span></strong></a></span></span></h3><p data-key="39" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="40" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="40:0" fr-original-style="" style="box-sizing: border-box;">Amie is a Senior Solicitor, qualified under the Law Society&rsquo;s Immigration &amp; Asylum Accreditation Scheme (IAAS) as an Advanced Caseworker and Supervisor. Amie specialises in all aspects of Immigration, Asylum and Human Rights work, with a specialism in human trafficking/modern slavery cases and working with vulnerable clients.</span></span></p><p data-key="41" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="42" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="42:0" fr-original-style="" style="box-sizing: border-box;">Amie is an experienced trainer, delivering a range of training on both legal and practice management topics.</span></span></p>

This training is for lawyers who may come into contact with vulnerable people through their work. In particular, it is aimed at those who hold legal aid contracts and must meet the requirements of the Specialist Quality Mark (SQM) standard in respect of safeguarding.
Everyone has the right to be kept safe from harm, abuse or neglect. We all have obligations to ensure that vulnerable people are protected and that we have appropriate procedures in place to ensure that abuse is identified and reported. 

We will help you to understand the following;
What is safeguarding?
The different types of abuse
Example signs of abuse, harm and neglect
What action should be taken if abuse is suspected
The SQM requirements
What a Safeguarding Policy should include
Target Audience
The online course is suitable for staff of all levels, from support staff to senior partners.
Resources
Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.
Please note a recording of the course will not be made available.
Speaker
Amie Higgins, Consultant, DG Legal
Amie is a Senior Solicitor, qualified under the Law Society’s Immigration & Asylum Accreditation Scheme (IAAS) as an Advanced Caseworker and Supervisor. Amie specialises in all aspects of Immigration, Asylum and Human Rights work, with a specialism in human trafficking/modern slavery cases and working with vulnerable clients.
Amie is an experienced trainer, delivering a range of training on both legal and practice management topics.

DG Legal

Safeguarding for Lawyers Course

General Delegate

A discount is available for delegates attending from firms with a current retainer contract with DG Legal (please contact us by email to admin@dglegal.co.uk for confirmation of eligibility).   If you choose this option and are not eligible, you are still bound to pay the full rate and will be invoiced accordingly.

Retainer Delegate

<p>Respect is a feeling of admiration or positive regard for someone or something. Respect isn't just tolerating others. Understand why respect is much easier to lose than it is to gain and why it is important to ten ways to show every customer the same courtesy, no matter how difficult he or she may be behaving.</p><h3>Learning Objectives</h3><p>Applying correct service attitude in a customer service facing role mirror the company culture. In this course, your employees will learn how to handle this in best way.</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Chart Learning Solutions

Service Attitude: Equal Respect

<h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">In times of crisis, people are in reaction mode.&nbsp;</h4><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">They work more from &ldquo;fight vs. flight&rdquo; than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.</h4><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4ME, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices); and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.</strong></li></ul><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6>

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.
In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
Focus on others to project a UB4ME, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices); and
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.
Register for this class and you will be sent ONLINE login instructions prior to the class date.

EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE

<p>Organizational culture plays a pivotal role in shaping the work environment, and fostering inclusion and respect is integral to a healthy workplace. In business, individuals often face challenges related to these crucial aspects. Problems can range from a lack of diversity in leadership roles to instances of discrimination and bias. Moreover, issues related to fostering respect, effective communication, and addressing cultural differences can arise. By addressing these challenges in training, employees can learn to create an inclusive atmosphere that values diversity and respects all individuals, leading to a more harmonious and productive work environment while avoiding potential legal and reputational issues.</p><h3>Learning Objectives</h3><p>The following are some of the key outcomes in this course:
Learn what psychological safety is, why it's important and five steps for creating it in the workplace. 
Understand why creating an inclusive remote environment takes intentional effort from managers.
Explore what an inclusive workspace looks like and get tips and strategies to benefit your team. 
We will answer some commonly asked questions about sex and gender. 
Explore tips on how to combat gender bias at work.</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals</p>

Organizational Culture: Inclusion and Respect

<h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Do you struggle with giving tricky feedback? Saying something important that you think others won&#39;t want to hear? Standing up for yourself and sharing your thoughts or needs? You are NOT alone! Having worked in a support role for a decent sized employer in the UK for over a decade, we KNOW that this is a challenge for many: a silent struggle that often goes untackled, unsupported and unresolved. Worse still, this is not a status quo without cost. It costs teams, departments and businesses in lost talent, efficiency and poor mental health. It costs YOU too; stress, anxiety, overwork and challenging relationships.</strong></strong></h3><h3 fr-original-style="" style="box-sizing: border-box;">We know there&#39;s a better way and we&#39;d like to share the core concepts with you! We won&#39;t be telling you what to do; that won&#39;t work. What we will be doing is sharing insights, tools and strategies that will allow you to build your confidence and develop your own &#39;tool kit&#39; for the trickier conversations in your life.</h3><h4 fr-original-style="" style="box-sizing: border-box;">We&#39;ll be exploring:</h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Essential information about humans and stuff that&#39;s hard to hear</em></em><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Getting clear about the issue</em></em><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">ABC Messaging</em></em><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Moving forward</em></em><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Here&#39;s what some of our delegates thought:</strong></strong></p><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 stars! This session is a great introduction to how having difficult conversations can create a more open and honest culture in an organisation.&#39;</blockquote><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 Stars! Great session lots of practical examples given and frameworks to support reframing going forward.&#39;</blockquote><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 Stars.I have been on a few webinars now and have always learnt so much. The content is delivered in an engaging way and I like that there are discussions that happen throughout - gives it a good balance of listening and discussion. I will forever recommend webinars from The Happy Human and look forward to any further upcoming webinars.&#39;</blockquote><h3 fr-original-style="" style="box-sizing: border-box;">This is an interactive workshop to give you the opportunity to think, explore and share your challenges and thoughts. You&#39;ll work in very small groups and we&#39;ll be considerate and respectful of personal preferences throughout. We know that&#39;s tough for some, but here&#39;s the rub - communication is something we can only get better at if we practice it out loud. We hope you&#39;ll give us a chance to show you what a difference a little support and kindness can make!</h3><h4 fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Happy Human Training

Wanna learn something simple yet so amazing that it's going to blow your mind?
Good, because this little workshop's a gem. 
Join Happy Human Training's Cami Rose as she shares her decades of experience as a counsellor and coach with an introduction to the power of noticing and the crucial role it can play in helping us better manage our day to day stresses, challenges and relationships.

A Manager's Guide To Challenging Conversations and How to Have Them Well

<p>Trust is a prediction of reliance on an action. Understand the elements for building trust and how the elements of earning respect includes continuous learning, being productive, showing appreciation, getting competent, being passionate, listening, being considerate, using no excuses, building trust, and respecting yourself.</p><h3>Learning Objectives</h3><p>Define trust, Apply nine ways to build team trust, Implement ten ways to earn respect in a team</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

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