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NLP is the study of excellence, and how to reproduce it in yourself and others. The starting level is Practitioner, where you learn to work with yourself and others to eliminate the obstacles in life and create happiness, success and prosperity using powerful techniques to change emotions, beliefs, habits and behaviours.
NLP is the study of excellence, and how to reproduce it in yourself and others. The starting level is Practitioner, where you learn to work with yourself and others to eliminate the obstacles in life and create happiness, success and prosperity using powerful techniques to change emotions, beliefs, habits and behaviours.
The Office Admin and Customer Service Diploma is designed to prepare you for an exciting career in office administration by increasing your skill level in computer applications, public speaking, interpersonal relations, and information management. In addition to skill development, employment preparation is also covered, including resume and cover letter writing, mock interviews, and job shadowing. You will also be able to learn the structures and objectives involved in conducting of admin assistant and customer service. WHY CHOOSE THIS COURSE * Earn an e-certificate upon successful completion. * Accessible, informative modules taught by expert instructors * Study in your own time, at your own pace, through your computer tablet or mobile device * Benefit from instant feedback through mock exams and multiple-choice assessments * Get 24/7 help or advice from our email and live chat teams * Full Tutor Support on Weekdays COURSE DESIGN The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of * Video lessons * Online study materials * Mock exams * Multiple-choice assessment CERTIFICATION After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. WHO IS THIS COURSE FOR? Office Admin and Customer Service Diploma is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. CAREER PATH Training offered by the Office Admin and Customer Service Diploma could potentially benefit a range of roles, but would particularly enhance careers in * Office Administration * Sales * Customer Service * Receptionist and Secretarial Work * Business Management * Marketing * Other professional admin roles COURSE CONTENT Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Course for Administrator- Activities 00:00:00 Customer Relations and Dealings Module One - Getting Started 00:15:00 Module Two - The Right Attitude Starts with You 00:20:00 Module Three - Stress Management (Internal Stressors) 00:30:00 Module Four - Stress Management (External Stressors) 00:15:00 Module Five - Transactional Analysis 00:25:00 Module Six - Why are Some Customers Difficult 00:20:00 Module Seven - Dealing with the Customer Over the Phone 00:30:00 Module Eight - Dealing with the Customer In Person 00:25:00 Module Nine - Sensitivity in Dealing with Customers 00:20:00 Module Ten - Scenarios of Dealing with a Difficult Customer 00:20:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 00:20:00 Module Twelve - Wrapping Up 00:15:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:05:00 Module Two - Aspects of Phone Etiquette 00:10:00 Module Three - Using Proper Phone Language 00:10:00 Module Four - Eliminate Phone Distractions 00:05:00 Module Five - Inbound Calls 00:05:00 Module Six - Outbound Calls 00:05:00 Module Seven - Handling Rude or Angry Callers 00:10:00 Module Eight - Handling Interoffice Calls 00:05:00 Module Nine - Handling Voicemail Messages 00:05:00 Module Ten - Methods of Training Employees 00:05:00 Module Eleven - Correcting Poor Telephone Etiquette 00:05:00 Module Twelve - Wrapping Up 00:05:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Recommended Reading Recommended Reading: Office Admin and Customer Service Diploma 00:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Course 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Course 00:30:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 FREQUENTLY ASKED QUESTIONS Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
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Effective communication in the workplace is part and parcel of our daily lives, but not everyone is a natural. Do you find it tough standing up in front of people? Does the thought of engaging with audiences in any setting fill you with anxiety? Is doing a remote video message to colleagues on Zoom or Teams a tough call? Do you do it regularly but need some professional guidance on whether it’s working? At CoComms we can improve every aspect of your performance and offer a range of tips and techniques to help manage these environments and keep your audience engaged and interested. -------------------------------------------------------------------------------- PUBLIC SPEAKING AND PRESENTATION TRAINING In a professional setting it’s vital to come across as dynamic, trustworthy, credible and real. You want people to trust you and in turn get behind your vision or plan or proposal. If you can achieve this you can improve your confidence, your engagement and your prospects. Our training is designed to hone your presentation skills so whether you are pitching for work, taking colleagues through change or speaking to a new audience, you can do it with a clarity and confidence that makes your messages clear and insightful. The training includes: * Perfecting your slides Working to produce a clean, easy to navigate slide deck that give logic and flow to your presentation. * Developing your storytelling We use our journalistic techniques to show you how to build a story to keep your audience engaged with a well-structured and entertaining presentation. * Calls to Action Make sure it is clear what you want to achieve and what you want from your audience. * Rehearse and Review We film and then playback a range of practical presentation exercises so we can review your performance and work to make any improvements. -------------------------------------------------------------------------------- CONFERENCE AND PANEL TRAINING The audience at a conference may be a captive one, but that doesn’t mean they are always listening and engaging with what you have to say. We can make sure your keynote speech or panel contribution is memorable, appreciated by your audience and beneficial to your business. Our training looks at preparing for and delivering a speech from start to finish and includes: * Defining your big ideas What is it you want to say and what do you want your audience to remember? * Develop your narrative and script How can you get across your message using storytelling. * Choosing the right language How vibrant and energised language can make the difference in your speech. * The tips and tricks to make sure your speech is memorable How vocabulary and delivery techniques ensure your words are heard. * Controlling the message How to deal with unhelpful questions and return to the main aspects of your story. -------------------------------------------------------------------------------- STAKEHOLDER COMMUNICATION TRAINING Engaging effectively with stakeholders with clarity and confidence can make all the difference to your relationships. A successful “town hall” meeting can win over your sceptics, convince those who are unsure and build a common goal between your business and stakeholders. Our stakeholder communication training prepares you for these vital meetings and includes: * Focusing the meeting We look at how to control the meeting so the important business is covered and how to prepare for any questions or comments you may receive. * Keep control of the conversation We teach you conversational techniques to focus on the main points without being too assertive or dismissive. * Rehearse and Review We use video and practical role-play exercises to assess your performance and look for ways to improve. * Breaking down the information We look at how to present facts and figures without overwhelming (or boring!) your audience. Our techniques will help you narrate the message in a clear and comprehensive way. * Making an impact Using our journalistic experience we will work with you to develop your presentation skills to make the biggest impact and demonstrate credibility and authority. -------------------------------------------------------------------------------- VIDEO CALLS FOR BUSINESS The world has changed. Now is the time to ensure your business is changing too. Many in-person meetings, conferences, networking events and clients hosting are, for now, a thing of the past. These face-to-face interactions have been replaced by video calls, webinars and online events. So, how do you develop contacts, maintain relationships and manage your team in this new virtual world? How do you look and sound confident, be heard, and build trust and credibility through a computer screen? At CoComms, we are online communications experts and our years of experience in broadcasting mean we understand how to engage a virtual audience. * Interactive and practical training We work with you through a variety of scenarios to analyse your performance on video calls. * Feedback on your performance We offer supportive, positive feedback and share our tried and tested techniques so you can improve. * Make Video Calls work for you Through our training you will become more confident, more productive and more dynamic on video calls. -------------------------------------------------------------------------------- CONTACT US If you have a query regarding any of our services or would like to book a consultation for free initial advice and guidance please get in touch
In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Mastering Listening Skills course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Mastering Listening Skills course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Mastering Listening Skills and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives * Learn the fundamental skills you require to be an expert * Explore different techniques used by professionals * Find out the relevant job skills & knowledge to excel in this profession * Get a clear understanding of the job market and current demand * Update your skills and fill any knowledge gap to compete in the relevant industry * CPD accreditation for proof of acquired skills and knowledge WHO IS THIS COURSE FOR? Whether you are a beginner or an existing practitioner, our CPD accredited Mastering Listening Skills course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. ENTRY REQUIREMENT Anyone interested in learning more about this subject should take this Mastering Listening Skills course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD CERTIFICATE FROM COURSE GATE At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. CAREER PATH The Mastering Listening Skills will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. COURSE CURRICULUM Module 01: What are Good Listening Skills? Introduction 00:06:00 Module 02: Difference between Active and Passive Listening What are Good Listening Skills? 00:04:00 Pay Attention 00:03:00 Show That You're Listening 00:04:00 Provide Feedback 00:04:00 Defer Judgment 00:04:00 Respond Appropriately 00:04:00 Introduction to Mastering Listening Skills Difference Between Active and Passive Listening 00:04:00 What is Active Listening 00:04:00 What is Passive Listening? 00:04:00 How Non-verbal Cues Are a Part of Listening 00:04:00 Verbal Ques for Active Listening 00:04:00 How to Really Listen to Someone 00:05:00 Module 03: Difference between Listening and Hearing Difference between Listening and hearing 00:04:00 Reasons We Hear What We Want To Hear 00:04:00 We Only Hear What We Want to Hear 00:05:00 Are You Really Listening, or Just Waiting to Talk? 00:05:00 How to Really Listen to Someone 00:05:00 Module 04: Ways to Improve Your Listening Skills Ways to Improve Your Listening Skills 00:04:00 Demonstrate Your Listening Skills By Paraphrasing 00:04:00 Make Consistent Eye Contact 00:04:00 Ask Open Ended Questions 00:04:00 Show You're A Good Listener By Nodding 00:03:00 Listen To Understand 00:04:00 Module 05: Types of Listening Types of Listening 00:03:00 Appreciative Listening 00:04:00 Empathic Listening 00:03:00 Comprehensive Listening 00:05:00 Discerning Listening 00:04:00 Evaluative Listening 00:04:00 Module 06: Benefits of Good Listening Skills Benefits of Good Listening Skills 00:04:00 You Become a Better Student 00:04:00 You Become a Better Friend 00:03:00 People Will Perceive You as Intelligent and Perceptive 00:03:00 Help Your Public Speaking 00:04:00 Benefits of Listening 00:04:00 Module 07: Conclusion Review 00:04:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
Impress Factor Ideas for Public Speakers
By The Teachers Training
OVERVIEW Impress Factor Ideas for Public Speakers Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Impress Factor Ideas for Public Speakers Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. WHY CHOOSE TEACHERS TRAINING Some of our website features are: * This is a dedicated website for teaching * 24/7 tutor support * Interactive Content * Affordable price * Courses accredited by the UK's top awarding bodies * 100% online * Flexible deadline ENTRY REQUIREMENTS No formal entry requirements. You need to have: * Passion for learning * A good understanding of the English language * Be motivated and hard-working * Over the age of 16. CERTIFICATION CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. * You can get your digital certificate (PDF) for £4.99 only * Hard copy certificates are also available, and you can get one for only £10.99 * You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Impress Factor Ideas For Public Speakers Unit 01: Introduction 00:01:00 Unit 02: Hook Your Audience - Get Them To Trust You And Believe You 00:15:00 Unit 03: Hook Your Audience - Get Them To Listen To You 00:10:00 Unit 04: Impress Build Relationships 00:10:00 Unit 05: Convince With Your Voice - Choose Your Words Wisely 00:09:00 Unit 06: Convince With Your Voice - Find Your Normal Tone And Vary Your Tone For Effect 00:11:00 Unit 07: Command With Your Body - Take A Strong Stance 00:06:00 Unit 08: Command With Your Body - 12 Signs Of Nervousness 00:09:00 Unit 09: Answer Any Question 00:09:00 Additional Materials Resource - Impress Factor Ideas For Public Speakers 00:00:00
DESCRIPTION Learn to be a successful anchor with the Presentation and Hosting Training Course. The course is designed for the people who want to master the skills for engaging the audience and make them come more to your speech. In the course, you will explore the techniques of developing engaging speech that will attract your audience. The course trains you how to deliver your presentation confidently and how to reduce your anxiety while delivering your presentation. You will master the skills for making the audience engaged and active. Additionally, the course helps you to focus on your topic and the objectives of your presentation. Upon completion, you will be able to create a unique and audience-centric presentation and make the audience engaged. ASSESSMENT: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. CERTIFICATION: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. WHO IS THIS COURSE FOR? Presentation and Hosting Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. REQUIREMENTS Our Presentation and Hosting Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CAREER PATH After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. An Introduction to the 8 Awesome Presentation Openings Course An Introduction to Presentation Skills - 8 Awesome Openings FREE 00:05:00 Do you want to be ordinary? Describing & explaining a box standard or traditional presentation opening 00:06:00 "imagine" Describing & explaining an 'imagine', or 'suppose' presentation opening 00:07:00 Be seen as up-to-date Describing & explaining a topical presentation opening 00:06:00 What & why - its quite simple really Describing & explaining a 'What & Why' presentation opening 00:05:00 Let me get in your mind! Describing & explaining an audience thought provoking presentation opening 00:08:00 Can I have a volunteer...or two? Describing, explaining & showing how to open with audience 00:05:00 A picture paints a 1000 words - or more Describing & explaining the use of imagery in your presentation 00:10:00 Are you listening? Describing & explaining how audio can be used to open your presentation opening 00:10:00 What can we conclude? Which one should you choose 00:05:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Having perfect pitch is a rare quality. In case, perfect pitch is not something everyone born with it; it can be the one that you develop with enough training, practice and guideline. The Perfect Pitching Course is designed to teach you the exact utterance, expression, and inflexion of words to fascinate your audience. Gain the ability to identify general limitations of performing the opening speeches, reference point, present your message like a storyteller so that people listen to intensely and learn some persuasive tactics to grab the attention of your audience. Additionally, learn to talk about specific notes and explore innovative ideas for solving your problems, barriers, and complexities concerning pitching your speech. WHO IS THIS COURSE FOR? Perfect Pitching Course is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. REQUIREMENTS Our Perfect Pitching Course is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD CERTIFICATE FROM COURSE GATE At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. CAREER PATH This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. COURSE CURRICULUM Introduction Promo Video 00:02:00 The 9 Steps to a Perfect Pitch An Introduction: Why Pitching is Important 00:02:00 Being Concise 00:02:00 Solving their Problem 00:03:00 Telling Them What They Want to Hear 00:02:00 Speaking in Plain English 00:02:00 Grabbing the Listener's Attention 00:03:00 Asking Qualifier Questions 00:03:00 Showing Your Passion 00:03:00 Telling a Consistent Story 00:02:00 Concluding with a Call to Action 00:02:00 Types of Pitches The Pixar Pitch 00:04:00 The Rhyming Pitch 00:01:00 The One-Word Pitch 00:01:00 The Logline Pitch 00:01:00 The Question Pitch 00:01:00 Conclusions Summary 00:02:00 Next steps / further reading 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
