729 Professional Development courses in Bradford delivered Live Online

Duration 1 Days 6 CPD hours ADDITIONAL COURSE DETAILS: Nexus Humans Arcserv training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Arcserv course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. APPLYING CUSTOMER SERVICE FOUNDATIONS * Topic A: Assess Customer Service Basics * Topic B: Develop Interpersonal Skills MANAGING YOUR WORKFLOW * Topic A: Apply Organizational Skills * Topic B: Handle Simultaneous Customer Contacts * Topic C: Manage Individual Stress TAKING CARE OF CUSTOMERS * Topic A: Maintain Focus on the Issue * Topic B: Assess Customers * Topic C: Diagnose Customers? Problems * Topic D: Educate the Customer * Topic E: Resolve Customers? Problems * Topic F: Encourage Further Sales Through Service DEALING WITH CHALLENGING CUSTOMER INTERACTIONS * Topic A: Recognize Difficult Situations * Topic B: Work within Your Company Parameters * Topic C: Handle a Difficult Interaction * Topic D: Overcome Negativity * Topic E: Redirect the Customer * Topic F: Follow Up on a Challenging Situation PROGRESSING TO LEADERSHIP * Topic A: Lead from Within Your Team * Topic B: Address Escalated Customer Issues * Topic C: Analyze Customer Service Metrics ADDITIONAL COURSE DETAILS: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1.5 Days 9 CPD hours This course is intended for This course is intended for DBAs and IT Professionals who want to enhance their Postgres administration skill to the next level. Overview This exam is the definitive standard for PostgreSQL professionals. This certification assesses and certifies a database professional?s ability to work in demanding, large-scale, real-world production environments. This course covers enterprise class tools for Postgres administration and prepares the learners to handle real time, production environments. Upon course completion, you will be prepared to manage large, highly available Postgres databases with confidence. POSTGRESQL INTRODUCTION SQL TUNING PERFORMANCE TUNING PERFORMANCE AND BENCHMARKING WAL ARCHIVING STREAMING REPLICATION CONNECTION POOLING TABLE PARTITIONING EXTENSIONS FOREIGN DATA WRAPPERS MONITORING DATABASE SECURITY UPGRADING BEST PRACTICES ADDITIONAL COURSE DETAILS: Nexus Humans Advanced PostgreSQL Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Advanced PostgreSQL Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for The target audience for the DevSecOps Practitioner course are professionals including: Anyone focused on implementing or improving DevSecOps practices in their organization Anyone interested in modern IT leadership and organizational change approaches Business Managers Business Stakeholders Change Agents Consultants DevOps Practitioners IT Directors IT Managers IT Team Leaders Product Owners Scrum Masters Software Engineers Site Reliability Engineers System Integrators Tool Providers Overview After completing this course, students will be able to: Comprehend the underlying principles of DevSecOps Distinguish between the technical elements used across DevSecOps practices Demonstrate how practical maturity concepts can be extended across multiple areas. Implement metric-based assessments tied to your organization. Recognize modern architectural concepts including microservice to monolith transitions. Recognize the various languages and tools used to communicate architectural concepts. Contrast the options used to build a DevSecOps infrastructure through Platform as a Service, Server-less construction, and event-driven mediums Prepare hiring practices to recognize and understand the individual knowledge, skills, and abilities required for mature Dev Identify the various technical requirements tied to the DevSecOps pipelines and how those impact people and process choices. Review various approaches to securing data repositories and pipelines. Analyze how monitoring and observability practices contribute to valuable outcomes. Comprehend how to implement monitoring at key points to contribute to actionable analysis. Evaluate how different experimental structures contribute to the 3rd Way. Identify future trends that may affect DevSecOps The DevSecOps Practitioner course is intended as a follow-on to the DevSecOps Foundation course. The course builds on previous understanding to dive into the technical implementation. The course aims to equip participants with the practices, methods, and tools to engage people across the organization involved in reliability through the use of real-life scenarios and case stories. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as implementing DevSecOps practices to their organizational structure, building better pipelines in distributed systems, and having a common technological language. This course positions learners to successfully complete the DevSecOps Practitioner certification exam. DEVSECOPS ADVANCED BASICS * Why Advance Practices? * General Awareness * People-Finding Them * Core Process * Technology Overview UNDERSTANDING APPLIED METRICS * Metric Terms * Accelerating * People-Reporting and Recording * Integrating Process * Technology Automation ARCHITECTING AND PLANNING FOR DEVSECOPS * Architecture Basics * Finding an Architect * Reporting and Recording * Environments Process * Accelerating Decisions CREATING A DEVSECOPS INFRASTRUCTURE * What is Infrastructure? * Equipping the Team * Design Challenges * Monitoring Infrastructure ESTABLISHING A PIPELINE * Pipelines and Workflows * Engineers and Capabilities * Continuous Engagement * Automate and Identify OBSERVING DEVSECOPS OUTCOMES * Observability vs. Monitoring * Who gets which Report? * Setting Observation Points * Implementing Observability PRACTICAL 3RD WAY APPLICATIONS * Revisiting 3rd Way * Building Experiments * Getting the Most from the Experiment THE FUTURE OF DEVOPS * Looking Towards the Future * Staying Trained * Innovation * What, and from Who? POST-CLASS ASSIGNMENTS/EXERCISES * Extended advanced reading associated with Case Stories from the course ADDITIONAL COURSE DETAILS: Nexus Humans DevSecOps Practitioner (DevOps Institute) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the DevSecOps Practitioner (DevOps Institute) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for #NAME? Overview The learning objectives for CDA include a practical understanding of: Goals, history, terminology, and pipeline The importance, practices, and transformation of a DevOps collaborative culture Design practices, such as modular design and microservices Continuous Integration (Cl), such as version control, builds, and remediation Tenets and best practices of Continuous Testing (CT) Continuous Delivery and Deployment (CD): packaging, containers, and release Continuous Monitoring (CM): monitoring and analysis infrastructure, process, and apps Infrastructure and tools: frameworks, tools, and infrastructure as code Security Assurance: DevSecOps The opportunity to hear and share real-life scenarios This course is designed for participants who are engaged in the design, implementation, and management of DevOps deployment pipelines and toolchains that support Continuous Integration, Continuous Delivery, Continuous Testing and potentially Continuous Deployment. The course highlights underpinning processes, metrics, APls and cultural considerations with Continuous Delivery. Key benefits of Continuous Delivery will be covered including increased velocity to assist organizations to respond to market changes rapidly, thus being able to outmaneuver competition, reduce risk and lower costs while releasing higher quality solutions. Increased productivity and employee morale by having more activities performed by pipelines instead of humans so teams can focus on vision while pipelines do the execution.This course prepares you for the Continuous Delivery Ecosystem Foundation(CDEF) certification. COURSE INTRODUCTION * Course goals * Course agenda CDA CONCEPTS * Continuous delivery (CD) definition * Architecting for continuous delivery * Continuous delivery and DevOps * Relationships between CD, Waterfall, Agile, ITIL, and DevOps * Benefits of continuous delivery CDA CULTURE * Importance of culture to the CD Architect * What a CD Architect can do about culture * How to maintain culture * Assignment: DevOps culture and practices to create flow DESIGN PRACTICES FOR CONTINUOUS DELIVERY * Why design is important to continuous delivery * CD Architect?s role in design * Key design principles * CD best practices * Microservices and containers CONTINUOUS INTEGRATION * Continuous integration (CI) defined * CD Architect?s role in CI * Importance of CI * Benefits of CI * CI best practices * Assignment: Optimizing CI workflows CONTINUOUS TESTING * Continuous testing (CT) defined * Importance of CT * Benefits of CT * CD Architect?s role in CT * Five tenets of CT * CT best practices * Assignment: Handling environment inconsistencies CONTINUOUS DELIVERY AND DEPLOYMENT * Continuous delivery defined * Continuous deployment defined * Benefits of continuous delivery and deployment * CD Architect?s role in continuous delivery and deployment * Continuous delivery and deployment best practices * Assignment: Distinguishing continuous delivery and deployment CONTINUOUS MONITORING * Continuous monitoring defined * Importance of continuous monitoring * CD Architect?s role in continuous monitoring * Continuous monitoring best practices * Assignment: Monitoring build progress INFRASTRUCTURE AND TOOLS * Importance of infrastructure and tools * CD Architect?s role in infrastructure and tools * Building a DevOps toolchain * Infrastructure/tools best practices * Assignment: identifying common infrastructure/tool components SECURITY ASSURANCE * Importance of security assurance * DevSecOps and Rugged DevOps defined * CD Architect?s role in security * Security best practices * Assignment: Applying security practices CAPSTONE EXERCISE * Identifying toolchain and workflow improvements SUMMARY * Additional Sources of Information EXAM PREPARATIONS * Exam requirements * Sample exam review

Duration 5 Days 30 CPD hours This course is intended for Application Developers; Programmers, Sales and Pre Sales, Technical Support, Project Managers, Cisco customers, partners and employees involved in UCCE/CVP or CVP stand alone deployments Overview Upon completing this course, the learner will be able to meet these overall objectives:   Introduction to the Java API, its capabilities and limitations - Practice - This course is applicable for any version of CVP and Studio. Introduction to Voice Elements and their complexity - creating every different Java component to extend Studio (see below) Overview of a UCCE with CVP Comprehensive Call Flow MODULE 1 * Overview of a UCCE with CVP Comprehensive Call Flow MODULE 2 * ICM routing scripts to route calls to CVP VXML Server applications * Passing data (e.g., global variables) * Parsing and evaluating data returned * Queueing * Assigning data to send to Finesse. MODULE 3 * Writing Call Studio scripts (applications) * Prompting Callers ? using pre-recorded audio; TTS text-to-speech; Say it Smart to format audio as digits, date, time, currency; input error reprompting * Menus * Collecting and confirming caller input, such as account numbers, dates of birth, etc * Working with variables ? Session data, Element data, Call data, Local data (CVP11) * Introduction to retrieving data from back end systems: * SQL Database interaction ? using the Studio Database element to select data * Web service interaction- Studio Web Services element for SOAP-web services and calling a simple REST web service * Playing audio to callers during back-end data retrieval * Catch events * Working with counters, decisions, math * Introduction to javascript for substrings and string length * Setting VoiceXML properties affecting the gateway * Multi-Language applications MODULE 4 * Working with Version Control MODULE 5 * ÿImplementing a Post Call Survey MODULE 6 * Using the Studio Debugger to test applications within Studio MODULE 7 * CVP Reporting Server and CVP CUIC Reports Best practices regarding naming elements and variables Configuring data to pass to the Reporting Server using OAMP Understanding Reporting Server tables Understanding the Application Summary CUIC reports MODULE 8 * Administration covered throughout the course * OAMP Operations Console to deploy applications to VXML Server * Using Studio Documenter to print Visio-like diagrams of the application * Configuring log file properties * Using logs for debugging applications * Administrative scripts for graceful updates or suspensions of the server * Important log, debug, administration files MODULE 9 * Cisco Courtesy Callback * Detailed discussion of the CCB Call flow, the ICM script, and the 5 Studio scripts used for Courtesy Callback.

Duration 2 Days 12 CPD hours This course is intended for Software Test Engineers and Test Leaders with minimum two years of experience. Specialists who have experience in software testing and want to deepen both their theoretical and practical knowledge. Overview Please refer to Overview. Practical training that you will learn how to apply additional tools in your work which will help you to optimize it. You will be able to analyze requirements better and to prioritize your tasks. REQUIREMENTS ANALYSIS * Effective approaches in requirements analyze * What does 'Good Requirement' mean? * Change Management * Subsystems and actors * Practice - Analysis of an actual functional specification APPLICABLE MODELS AND PRIORITIES * Specifications of the extraordinary models software projects * Prioritizing the tasks of the test team * Practice case - Iteration and sprint specifications TEST PLANNING * Test design approaches * Applicable techniques * Practice cases with different techniques DEFECTS MANAGEMENT * Defect status management * Applicable metrics * Best practices * Practical examples of extraordinary applications ADDITIONAL COURSE DETAILS: Nexus Humans Modern approaches and practical tips in software testing training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Modern approaches and practical tips in software testing course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours

Duration 5 Days 30 CPD hours