Difficult Situations: Call Escalation
5.0(9)Difficult Situations: Delivering Bad News
5.0(9)Communication Skills: Communicating with Empathy
5.0(9)Communication Skills: Verbal Communication
5.0(9)First Impressions: Telephone Skills
5.0(9)Giving and Getting Help: Managing Customer Expectations
5.0(9)Difficult Situations: Handling Complaints
5.0(9)Follow-Through: Upselling Opportunities
5.0(9)Communication Skills: Effective Meetings
5.0(9)Difficult Situations: Dealing with Difficult Customers
5.0(9)