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Attend our world class Kanban University accredited Certified Kanban System Design training course and learn to implement Kanban in your company

This one day course has been developed to teach essential real estate financial modelling theory, functions and formulas to individuals working in the real estate sector.

Are you a new female business owner or entrepreneur, and sometimes find yourself doubting your abilities or success, despite your accomplishments? If so, you're not alone. In this transformative masterclass, we'll dive deep into the roots of imposter syndrome and equip you with the tools, strategies, and mindset shifts needed to overcome it.

OVERVIEW DIAD is a one-day, hands-on workshop for business analysts, covering the breadth of Power BI capabilities. The course focuses on five practical Labs and at the end of the day, attendees will better understand how to: * Connect and transform data from a variety of data sources. * Define business rules and KPIs. * Explore data with powerful interactive visuals. * Build stunning reports. * Share their dashboards with their team business partners and publish them to the web. The course content is managed by the Power BI engineering team at Microsoft. There is no exam associated with the course. COURSE BENEFITS: * Learn how to clean, transform, and load data from various sources * Create and manage a data model in Power BI consisting of multiple tables connected with relationships * Build Measures and other calculations in the DAX language to plot in reports * Manage and share report assets to the Power BI Service WHO IS THE COURSE FOR? * Data Analysts and Management Consultants with little or no experience of Power BI who wish to upgrade their knowledge to include Business Intelligence * Analysts looking for a quick introduction to Power BI who don’t have the time for the full three day  PL-300 course * Marketers in data-intensive organisations who need new tools to build visually appealing, dynamic charts for their stakeholders to use LAB OUTLINE Lab 1 Accessing & Preparing The Data * Load data from Excel and CSV sources * Manipulate the data to prepare it for reporting * Prepare tables in Power Query and load them into the data model Lab 2 Data Modelling And Exploration * Create a range of different charts * Highlight and cross-filter * Create new groups and hierarchies * Add new measures to the model Lab 3 Data Visualization * Add conditional formatting to a report * Add logos to a filter * Import a custom visual * Apply a custom theme * Add bookmarks to the report to tell a story Lab 4 Publishing A Report And Creating A Dashboard * Create a Workspace in the Power BI Service * Publish a report to the Service * Create a Dashboard and pin visuals to it * Generate and view insights Lab 5 Collaboration * Share a Dashboard * Access a Dashboard on a Mobile Device

OVERVIEW Prerequisites—DIAD training or equivalent working experience This one-day course will cover Power BI report layouts and structure the agile process to creating Power BI data visualizations. It will help attendees to understand the art behind visualizations, the implications behind choosing the right charts, the impact of color, shape, and size, and finally the use of Power BI custom visuals. The course includes various design patterns of dashboards and reports, as well as best practices for authoring great reports and dashboards for business users. The course content is managed by the Power BI engineering team at Microsoft. There is no exam associated with the course. COURSE BENEFITS: * Understand the need for storytelling with data * Understand the agile process to creating Power BI data visualizations * Understand the art behind visualizations * Gain familiarity with Power BI report layouts and structure * Understand implications behind choosing the right charts * Gain familiarity with using Power BI custom visuals WHO IS THE COURSE FOR? * Power BI report developers who wish to improve the aesthetic quality of their reports * Power BI and other BI practitioners who would like to understand more about the theory of data visualization * BI practitioners who wish to create reports that communicate the meaning behind the data more clearly * Power BI users who would like to explore the types of chart and visual available that answer different types of business question COURSE OUTLINE Module 1 What Is Storytelling With Data? * Volume, Velocity and Variety * The importance of business questions * What is a story in this context? Module 2 The Science Behind Data Visualization * Basic problems to avoid * Memory and visualization * Ways to spark iconic, short-term and long-term memory Module 3 The Process Behind Data Visualization * Using an agile approach to report development * Data structure and data grain * Converting the story to a data model Module 4 Dashboards And Reports * Terminology and definitions * Dashboard layout and structure * Report layout and structure * Storyboarding * Drill-through, bookmarks, toggles and tooltips Module 5 Chart Selection * Charts for comparison * Time series * Proportions * Constructing effective tables, cards and slicers * Scatterplots Module 6 Accessibility And Custom Visuals * Report accessibility checklists * Custom visuals * Creating a custom R visual * Charticulator Module 7 Publishing And Formatting * Colour schemes * Making a Power BI theme * Use of fonts, icons and symbols * Sizing dashboard and report tiles * Sparklines, hyperlinks and images Module 8 Report Authoring - Best Practices * Design thought process * The audience * Defining the platform environment * The user experience * Visualization * Implementation and testing * Optimization Module 9 Dashboard And Goals Design * Tips and tricks * Best practices for dashboard design * Tracking business metrics with goals

4-DAY TRAINING PLUS THE AIIM PROCESS AUTOMATION CERTIFICATE OF SPECIALIZATION TO BECOME A BUSINESS PROCESS MANAGEMENT (BPM) MASTER. LEARN FROM THE GLOBAL BEST PRACTICES FOR BPM AND JOIN THE BPM MASTER TRAINING! BUSINESS PROCESS MANAGEMENT (BPM) MASTER – MODE OF STUDY Option 1: 4-day BPM Master training (in-class and live online) Option 2: In-house Business Process Management (BPM) training BUSINESS PROCESS MANAGEMENT (BPM) MASTER To become an AIIM Business Process Management (BPM) Master you have to pass 7 online Process Automation Specialization courses in order to receive your Certificate of Process Automation Specialization. In combination with attending the 4-day instructor-led Business Process Management (BPM) Master training you will receive your AIIM BPM Master designation. ABOUT AIIM AIIM represents the information management community as the global association for both users and suppliers of Business Process Management (BPM), Enterprise Content Management (ECM), Information Management (IM) and Modern Records Management (MRM) solutions. AIIM is a not-for-profit organisation and has over 73,000 community members worldwide. Since 1944, AIIM has helped organisations use their information as an asset, driving performance and reducing risk. ABOUT THE PROCESS AUTOMATION CERTIFICATE OF SPECIALIZATION How well an organization operates is dictated by its business processes, but most of these processes are not as efficient, standardized, or optimized as they should be. The cost of poorly designed processes hits organizations in money and reputation. The 7 online Process Automation Specialization courses will provide you with practical guidance to map, standardize, and automate your operational processes with the right strategies and technologies. You will learn how to make specific recommendations for improvement to maximize ROI and ensure compliance. The Process Automation Certificate of Specialization contains of 7 online courses: 1. Introduction to digitilizing information-intensive processes 2. How to develop a digitization strategy 3. How to analyze an existing business process 4. How to troubleshoot an existing business process 5. How to identify and capture metrics about a process 6. How to digitize paper documents 7. How to work with flowcharts Each specialization course is concluded with an online exam. When you successfully pass all exams, you will receive your AIIM Process Automation Certificate of Specialization. After also having attended the 4-day Business Process Management (BPM) Master training, you will receive your BPM Master designation. LEARNING GOALS OF THE BPM MASTER TRAINING Upon completion of the instructor-led BPM Master training, you will know how to: * Capture information at the best point and feed it into a multichannel captive strategy * Determine what information is important to capture and how to approach capturing * Develop a digitization strategy, taking all practical factors into account * Digitize paper documents * Select the best file format for your business needs * Choose the most appropriate system of record for your business * Improve your collaboration processes * Design an effective digital workplace When you have completed the online Process Automation Specialization courses in combination with the 4-day instructor-led BPM Master course, you will receive your BPM Master certificate. WHO SHOULD ATTEND THIS BUSINESS PROCESS MANAGEMENT (BPM) TRAINING? The Business Process Management (BPM) training is designed for all professionals who are tasked with accurately managing organizational business processes, such as Business (Process) Managers, Business Analysts, IT Managers, Compliance Officers, Archivists, Librarians, Risk Managers, Records Managers, and Information Managers, as well as for Solution Providers, Sales Consultants, Project Managers, and Technical Staff. Do you need to work more efficiently, do you want to streamline and automate business processes and do you want to leverage automation to reduce errors and exceptions, then this is the training for you! CERTIFICATE When you succesfully pass the 7 online specialization courses you will receive your Certificate of Process Automation Specialization. In combination with the 4-day BPM Master training you will receive your AIIM BPM Master designation. -------------------------------------------------------------------------------- CONTENT PROGRAM CURRICULUM BPM MASTER The unique 4-day training will prepare you for the internationally acknowledged AIIM BPM Master designation. The 4-day training to become a BPM Master will deal with all important aspects of Business Process Management. The training provides you with a thorough understanding of BPM concepts and processes and will deepen your knowledge gained during the online specialization courses. You will discuss, share, and learn from the global best practices for Business Process Management (BPM)! How to Analyze an Existing Business Process Do you have a business process that has to be changed? Perhaps this is due to a new legal requirement or piece of technology that you've implemented. Or maybe you have identified inefficiencies in the current process and want to optimize it. No matter the reason, there is a right way and a wrong way to go about it. The first step in changing a process is to analyze how it is currently being done. Sometimes steps that seem illogical are there for good reason. And sometimes, changing a process has a downstream effect on other processes. It is important that you get this first step right to set yourself up for success. How to Develop a Digitization Strategy There are many inherent issues with physical documents, like paper, microfiche and photographs, in a business setting. They are expensive to store, difficult to catalog, and nearly impossible to collaborate on. To work effectively, information needs to be available in a digital format. While digitizing things is not always an easy process, having a strategy in place will move the process along and makes sure that nothing falls through the cracks. How to Digitise Paper Documents Say goodbye to business at the speed of paper! If you are looking to digitize your paper documents efficiently and effectively, this lesson will show you how. You will learn a process that will not just make sure you are being compliant with regulations and taking care of any evidentiary concerns. It will also make sure your information is stored consistently and that staff can easily access what they need. How to Identify and Capture Metrics About a Process Do you have a hunch that a business process is not working? Are you having a hard time proving it? The key to effective process monitoring is to identify and capture key metrics. You can use these metrics to improve the existing process or modify the process routes dynamically. Measuring and managing give you the chance to make adjustments systematically, improve your process capabilities, and demonstrate business process management maturity. How to Troubleshoot an Existing Business Process A business is nothing if not a collection of processes. As such, it is important that these processes are correct, efficient, effective, and adaptable. A simple bottleneck in a mission-critical process can cost a business unnecessary amounts of time and money. But how do you identify an inefficient process? And how do you fix it once it is identified? How to Work With Flowcharts Are you designing a new business process or trying to troubleshoot an existing one? Using flowcharts can help you understand your processes better and optimize them to run as smoothly as possible. Join us as we explain how the logic used to create a business process can be visualized in a flowchart, making the flow of steps and decisions much simpler to understand and communicate! -------------------------------------------------------------------------------- START DATE(S) The 4-day BPM Master training will take place in Amsterdam or in Eindhoven. All training days start at 9.30 hrs. untill approx. 17.00 hrs. You can attend the training in-class and remote/live online (up to your choice). You can join the training on the following dates: * 13 - 16 May 2024 * 7 - 10 October 2024 -------------------------------------------------------------------------------- FEE / REGISTRATION The fee for the BPM Master training is € 4,980 (VAT excl.) per person. The fee includes 7 online Process Automation Specialization courses plus the 4-day BPM Master training (incl. all lunches, coffee/tea and documentation). -------------------------------------------------------------------------------- IN-COMPANY A (tailor-made) in-company training offers many advantages, such as: * Organizational issues can be discussed openly because no delegates from other organizations participate * It saves you and your colleagues (travel) time and travel and accommodation expenses * You can follow the course in your own working environment * You determine the dates, times, and location yourself * Starting 5 participants, an in-company course is often useful and cost effective Do you prefer an in-company training? Please contact us for the possibilities. We are happy to discuss all options with you!

5-DAY TRAINING TO BECOME A CERTIFIED CHIEF INFORMATION SECURITY OFFICER (C/CISO). C/CISO IS THE FIRST AND ONLY CERTIFICATION IN THE WORLD FOR CISOS AND ASPIRING CISOS! C/CISO V3 (CERTIFIED CHIEF INFORMATION SECURITY OFFICER) – MODE OF STUDY Option 1: 5-day in-class training (plus the official EC-Council C/CISO exam) Option 2: live online (remote) with online remotely proctored exam Option 3: in-company training WHY BECOME A CERTIFIED CHIEF INFORMATION SECURITY OFFICER (C/CISO)? Organizations are increasingly in need of a new set of skills and processes to ensure the security of information at a scale that will be required tomorrow. As a C/CISO, you possess the proven knowledge and experience to plan and oversee information security for the entire corporation. The C/CISO certification is the right choice for you and your career if you: * Aspire to attain the most respected title within the information security profession: CISO * Already serve as an official CISO, or * Perform a CISO position in your organization without the official title C/CISO AT A GLANCE * C/CISO is the world's first and only certification for CISOs and aspiring CISOs * C/CISO is globally recognized and backed by more than 1,500 C/CISOs around the globe * The C/CISO content is mapped against NICE (National Initiative for Cyber Security Education) * C/CISO is ranked as the top 5 amongst 800 certifications based on salary package WHY IS THE C/CISO CERTIFICATION IMPORTANT FOR AN ORGANIZATION? The C/CISO certification assures organizations that their certified professionals possess the necessary skills to identify factors that pose a risk to the successful operation of the organization and develop and implement technical, operational and procedural safeguards to manage those risks. C/CISOs are the leadership force that will protect the organization from undesired and costly security breaches by designing information security programs and leading a team of information security professionals. C/CISO – TOPLEVEL CERTIFICATION TRAINING FOR CHIEF INFORMATION SECURITY OFFICERS This 5-day C/CISO training has certified numerous leading information security professionals around the world. It is the first of its kind training and certification program aimed at producing top-level information security leaders. The C/CISO training does not focus solely on technical knowledge, but on the application of information security management principles from an executive management point of view. The program was developed by seasoned CISOs for current and aspiring CISOs. The C/CISO program assumes a high-level understanding of technical topics and does not spend much time on strictly technical information, but rather on applying this technical knowledge in an information security executive's daily work. The C/CISO training aims to bridge the gap between the executive management knowledge that CISOs need and the technical knowledge that many aspiring CISOs have. The program is comprised of 3 components: training, the Body of Knowledge (BoK), and the C/CISO exam. The training consists of individualized instruction, hands-on labs, group exercises, and self testing. On the last training day, you will participate in an interactive Cyber Wargame in which a cyber incident is simulated and dealt with from a CISO's perspective. ABOUT EC-COUNCIL EC-Council is the world's largest cyber security technical certification body and operates in more than 145 countries globally. EC-Council has trained and certified over 200,000 information security professionals worldwide. EC-Council is the owner and developer of the world-famous Certified Ethical Hacker (CEH) training and certification, Certified Security Analyst (ECSA)/Licensed Penetration Tester (LPT), and Certified Threat Intelligence Analyst (C/TIA), among many others. The C/CISO training will be organised in collaboration with Tshukudu Technology College, an authorized partner of EC-Council. WHO SHOULD BE C/CISO TRAINED AND CERTIFIED? C/CISO is the step anyone interested in an executive career in information security should take after completing certification trainings like CISSP, CISA, CISM, etc. Are you working in a CISO position or do you want to work in a CISO position, then this is the training for you. The C/CISO designation is well-known, highly respected and often a certification requirement for professionals like security managers, security administrators, network engineers with a specialization in security, security specialists, security analysts, security engineers, security architects, risk officers, IT auditors, and many other information security professionals. WHAT WILL YOU LEARN? Upon completion of this C/CISO training, you will accomplish the following: * Define, implement and manage an information security governance program that includes leadership, organizational structures and processes * Assess the major enterprise risk factors for compliance * Design and develop a program to monitor firewalls and identify firewall configuration issues * Identify vulnerability and attacks associated with wireless networks and manage different wireless network security tools * Deploy and manage anti-virus systems * Understand various system-engineering practices * Identify the volatile and persistent system information * Develop and manage an organizational digital forensic program * Identify the best practices to acquire, store and process digital evidence * Define Key Performance Indicators (KPIs) and measure effectiveness on a continuous basis * Allocate financial resources to projects, processes, and units within an information security program * Identify and report financial metrics to stakeholders * Understand the IA security requirements to be included in statements of work and other appropriate procurement documents in this C/CISO certification training program ABOUT THE C/CISO DOMAINS C/CISOs are certified in the knowledge of and experience in the following C/CISO domains: * Domain I - covers policy, legal and compliance issues involved in the executive management of an information security program * Domain II - is connected with audit and risk management, including understanding your organization's risk tolerance and managing accordingly * Domain III - covers many of the day-to-day aspects of the CISO job including project, technology, and operations management * Domain IV - delves into the technology of the CISO's role but from an executive perspective * Domain V - covers finance and strategic management, some of the key skills that help CISOs rise to the level of their peer C-level executives PREREQUISITES There are no prerequisites to attend the C/CISO training. However, in order to sit the C/CISO exam, you must demonstrate 5 years of experience in 3 of the 5 C/CISO domains, verified via the EC-Council's exam eligibility application you will find in your personal online learning environment. You can substitute some of the experience requirements with experience waivers. These are available for some professional certifications, including CISSP, CISM, CISA, CRISC, CGEIT, LPT, EDRP, CIPP, PMP, ITIL and relevant higher education qualifications. NOT YET QUALIFIED TO TAKE THE C/CISO EXAM? Should you not meet the minimum requirements for the C/CISO exam you can take the C/CISO training anyhow, but only those who qualify will be issued a C/CISO exam voucher. Do you not have the years of experience required for the C/CISO exam, you can take the EC-Council Information Security Manager (EISM) exam after the C/CISO training. EC-Council Information Security Managers (EISMs) may apply for the C/CISO exam once they have attained the required years of experience. The eligibility application fee is waived and EISMs will receive a 50% discount on the regular C/CISO exam fee. ABOUT THE C/CISO EXAM EC Council's exam to become a Certified Chief Information Security Officer (C/CISO) is scenario-based and consists of 150 multiple choice questions. The exam takes 2,5 hours of your time. The passing score is 72%. The delivery is computer-based and you can take the exam on our training location at a time convenient to you. P.S. Should you not pass the C/CISO exam the first time, you may re-attend the C/CISO training for free (within a period of one year). LEVEL OF THE TRAINING The C/CISO training is lectured on a Bachelor level. RENEWAL OF YOUR C/CISO CERTIFICATION Your C/CISO certification is valid for a period of 3 years. To renew your C/CISO certification you must satisfy the continuing education requirements of EC-Council and remit a renewal fee of USD 100. EXTRA – FREE TRIAL OF PHISHING TOOL As an attendee of the C/CISO training you will receive a free e-mail phishing simulation tool to protect your workplace (up to 1,000 users) from phishing attacks. The OnPhish Learning Management System consists of numerous templates and interactive e-learning modules. Next to this you will receive 12 editions of the EC-Council e-magazine CISO MAG for free.  -------------------------------------------------------------------------------- CONTENT C/CISO (CERTIFIED CHIEF INFORMATION SECURITY OFFICER) – PROGRAM DOMAIN I Governance and risk management * Define, implement, manage, and maintain an information security governance program * Information security drivers * Establishing an information security management structure * Laws, regulations, standards as drivers of organizational policy, standards, procedures * Managing an enterprise information security compliance program * Risk management DOMAIN II Information security controls, compliance, and audit management * Information security controls * Compliance management * Guidelines, good and best practices * Audit management DOMAIN III Security program management and operations * Program management * Operations management DOMAIN IV Information security core competencies * Access controls * Physical security * Network security * Certified chief * Endpoint protection * Application security * Encryption technologies * Virtualization security * Cloud computing security * Transformative technologies DOMAIN V Strategic planning, finance, procurement, and vendor management * Strategic planning * Designing, developing, and maintaining an enterprise information security program * Understanding the Enterprise Architecture (EA) * Finance * Procurement * Vendor management -------------------------------------------------------------------------------- TRAINER(S) Your instructor is a very experienced EC-Council accredited and certified trainer. -------------------------------------------------------------------------------- START DATE(S) The C/CISO training consists of 5 days, in-class and remote/live-online (up to your choice). The C/CISO in-class training will be organized close to Amsterdam on the following dates: * 13 - 17 May 2024 * 1 - 5 July 2024 * 9 - 13 September 2024 * 4 - 8 November 2024 -------------------------------------------------------------------------------- FEE / REGISTRATION The fee for the 5-day C/CISO training is € 3,950. The fee includes all lunches, coffee/tea, the official EC Council C/CISO study guide and the C/CISO exam (value about € 1,000). Should you fail to pass the C/CISO exam the first time, you may re-attend the C/CISO training within a period of 1 year for free. Please make your choice between the public in-class 5-day training or the live online (remote) version of the C/CISO training. -------------------------------------------------------------------------------- IN-COMPANY With at least 5 participants, an in-house training could be your best choice. An in-company training, customized to the needs of your organization, has many advantages and: * saves you and your colleagues time * enables you to train in the comfort of your own working environment * saves travel and accommodation expenses * can be arranged at a date and time convenient for you * sensitive issues can be discussed openly since no outsiders are present Do you prefer an in-company training? Please contact us for more information. We are more than happy to discuss the various possibilities with you.

Are you thinking about starting your own business in Essex? 'Start My Biz' is the virtual workshop coming to Essex* this May, to support aspiring entrepreneurs and teach them the skills they need to be a success!

This 2 day course is ideal for Team Leaders and Managers who have had little or no training in the role where they have to lead a team and take on management responsibilities. It will give them confidence and the skills to take decisions and get the best performance from their team. The most popular of our management training courses, the First Line Management course is specifically for people who are new to a management position or who are about to undertake a management position and have had no formal management training. Anyone who is new to a management or supervisory position will benefit from this course. Run over two days, the syllabus of the First Line Management course will cover a wide range of topics to give new or inexperienced managers a firm understanding of the foundations needed to begin their journey as a manager. It includes units on effective communication, managing your team, managing yourself, delegating, setting objectives, effective planning and personal development. -------------------------------------------------------------------------------- COURSE SYLLABUS MODULE ONE ROLE ASSESSMENT AND PERSONAL DEVELOPMENT PLANNING * Understanding roles and responsibilities * Outline framework of management * Taking the step into management * Identifying personal development needs and planning MODULE TWO EFFECTIVE COMMUNICATION SKILLS * Communicating to be effective - how and what to communicate * Designing effective questioning techniques and listening actively * Non-verbal communication * Dealing with, and responding to, differing communication styles MODULE THREE MANAGING YOURSELF * Use of planning tools and techniques * Dealing with time stealers and interruptions * Learn how to delegate effectively MODULE FOUR MANAGING YOUR TEAM * Understanding different management styles and how to use them * Recognising performance management * Setting expectations and clearly defining roles and responsibilities * Pinpointing performance and motivating your team/individuals * Learning the management actions required to maintain team effectiveness * Team dynamics and looking at individual behaviour within teams -------------------------------------------------------------------------------- FIRST LINE MANAGEMENT COURSE Management is the efficient, effective and economic use of resources to achieve results with and through the efforts of other people. Leadership – a definition Inspiring others to follow your lead by creating a compelling vision of the future, whereby targets are not merely achieved, but are surpassed . Leadership – a definition Inspiring others to follow your lead by creating a compelling vision of the future, whereby targets are not merely achieved, but are surpassed . The Role of the First Line Manager as ‘Leader'. First Line Managers have Leadership responsibilities – this is often the biggest challenge for Team Leaders and Supervisors who have to adapt from performing a task to motivating a team. At the beginning of the 21st century, the most powerful sources of growth, employment and wealth creation are found in innovation-driven industries. As a result, organisational leaders face a whole new set of challenges. They have to change and will increasingly need to rely on the knowledge, skills, experience and judgement of all their people. Organisational leaders will need to place less emphasis on traditional structures and control, and concentrate on five key priorities: . Five Key Priorities . * using strategic vision to motivate and inspire * empowering employees at all levels * accumulating and sharing internal knowledge * gathering and integrating external information * challenging the status quo and enabling creativity Using Strategic Vision. Effective leaders will develop a strategic vision that is clear and compelling, and communicate it in a way that gives a real sense of purpose and direction. A powerful vision is clear about direction and objectives, proactive in its approach, but allows room for flexibility about the means of achievement. A powerful vision is important because it is one way of linking the present to a desirable future. The role of strategic planning is then to map out a path to achieve that vision. However, visionary thinking should not be the exclusive province of the organisation's top executives. Successful leaders will encourage participation in the formulation of a strategic vision that offers different perspectives and encourages commitment. It is also important to empower employees with the responsibility and authority to implement the vision. . Empowering Employees. Some people have proposed the view that the great leader is a great servant [2]. Certainly, many organisations believe that an environment based on trust will produce better results than one of rules, regulation and hierarchy. This means that leaders will increasingly have to respond to their employees' needs and take on some unaccustomed roles, such as coach, teacher, information provider, facilitator, listener or supporter. But for empowerment to work, organisations will have to share information and knowledge far more than they have done in the past. This will certainly include First Line Managers . Challenging the status quo and enabling creativity. There are a number of ways in which effective First Line Managers can challenge the status quo and enable creativity: . Facilitate ‘constructive dissent', i.e. encourage people to question openly a manager's perspective without fear of retaliation. An interesting example of this is at Motorola, where employees can file a ‘minority report' and lodge a different point of view to their immediate First Line Manager on a business issue.Foster a culture that encourages risk-taking.Create a sense of urgency by producing a compelling picture of the risks of not changing. To summarise, successful First Line Managers will be those that are proactive both in facilitating organisational learning and encouraging positive adaptation to external changes. . A 2 day First Line Manager Course will accelerate the process for Team Leaders and Supervisors to reach a high level of competence and confidence in the Leadership role they have . -------------------------------------------------------------------------------- SAMPLE EXERCISES Our range of bespoke First Line Manager modules works wonders! The course outlines may look as you'd expect - but the content, approach and effect is very much greater than expectations. We have a very large library of innovative exercises that are highly effective in capturing and embedding the learning points in a practical way. Following each exercise - that may be aligned to a 'Financial Theme' - they are debriefed fully and related to how the learning can to be applied back in the work-place. They are also really great fun!! Here are some template modules and sample exercises designed to embed the learning in a motivational and memorable way:- SAMPLE 'ICE-BREAKER' EXERCISE - NUMBER CRUNCH The team must be effectively led and motivated to work as one to reach their objective of visiting each location in a short period of time. Debrief - Leadership and co-ordination, strategy and planning, adapting approach, decision making & control SAMPLE EXERCISE - THROUGH THE HOOP Taking the full team through the 'hoop' within the 'stretching' time limit is likely to exceed the group's own self-limitations. TIME MANAGEMENT SAMPLE EXERCISE - CONES This task requires the team to take a numbered tower of 5 cones from point 'A' to 'B' in a specific order; this will have to meet the criteria outlined in the brief. The option of 'C' is vital to achieve the results. Debrief: * Stepping back for overview * Planning disciplines * Time-budgeting * Skills audit for delegation HANDLING CONFLICT SAMPLE EXERCISE - CAVE RESCUE * Requires that the group make some difficult choices and then hold a press conference to justify their decisions while under scrutiny and criticism. This also displayed some required leadership learning; notably that a unified leadership team is crucial to gain commitment and confidence and also how vital it is to plan for any communication that will involve some sort of conflict. * Handling Conflict and maintaining control in a professional manner are key debriefing points from this exercise. COMMUNICATION, NEGOTIATION & INFLUENCE SAMPLE EXERCISE - RED & WHITE There is a specific time managed agenda and itinerary, which puts the group under pressure. The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing Points: * Engaging the other group to 'buy-in' to collaboration * Commercial consequences when collaboration is lacking or difficult * Effective communication and influence across barriers GLOBAL THINKING & BUSINESS MIND-SET SAMPLE EXERCISE - DRAGON'S DEN The delegation is split into 2 -3 groups - each with a specific product or service to win the Dragons' investment. (A specialised Toy; A unique Team Building Training programme; An eBook Library; An innovative soft-ware package for the Retail Industry Sector. They have to also present to the Dragon's Den their business case for feedback and negotiate with the Dragons to gain either an 'I'm in' or an 'I'm out' reply. Debrief: * Global business potential * Supply Chain appreciation * Commercial framework PERFORMANCE MANAGEMENT SAMPLE EXERCISE - JUGGLING The group will be asked to set their own team target of how many 'issues' (balls) they can manage at one time. This involves devising a sequence between the group to achieve maximum results without making any mistakes. We introduce different balls which represent different degrees of complexity, challenging the group's preparation and approach to a variety 'team members' needs. Debrief: * How to maintain focus when pressure is applied * Ensuring effective communication * Clarifying the approach for dealing with the unexpected * Setting expectations and reviewing delivery * Treating every team member as an individual PRIORITISATION & ORGANISATION SAMPLE EXERCISE - LABYRINTH This activity requires the group to solve a number of tasks through verbal communication only, but they will be forbidden to write any information down or make any gestures using their hands. They will each be provided with a great deal of different pieces of data that has to be assimilated within an increasingly pressurised time-scale. The material also contains distracting and misleading 'red-herrings'. The task requires delegates to keep focussed on the 'critical path' and be very organised in order to meet the dead-line. Debrief: * Rigour of planning - SMART * Prioritising through ambiguity * Time budgeting * Assigning roles & responsibilities to break down volume of material * The value of keeping accurate records -------------------------------------------------------------------------------- IN-HOUSE & CLASSROOM COURSES AVAILABLE ONLINE We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group [https://www.thebcfgroup.co.uk/management-training/first-line-manager-course.php]) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. -------------------------------------------------------------------------------- IN-HOUSE COURSES This is our own management training course which has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry. This means that the course syllabus is flexible and can be tailored to the specific requirements of a new first line manager or managers, making it ideal for companies or organisations who require an in-house first line management training course which is attended by a number of current or potential managers. -------------------------------------------------------------------------------- SCHEDULED COURSES A one day version of this First Line Management course is available as an Open Course delivered at our partner, the BCF's Training suites in Nottingham and Reading from the following scheduled dates... CLASSROOM COURSE - NOTTINGHAM (NG12 4DG) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. Cost: £595 + vat * 16 October 2023 * 09 January 2024 * 11 March 2024 CLASSROOM COURSE - READING (RG41 5QS) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. Cost: £595 + vat * 07 December 2023 * 15 February 2024 * 14 May 2024 ZOOM™ COURSE Attending a course via Zoom videoconferencing gives you all of the benefits of classroom training without the need to leave your home or office. You still benefit from a real tutor facilitating the programme, and the content is exactly the same. Cost: £495 + vat * 11 September 2023 * 04 December 2023 * 13 March 2024 -------------------------------------------------------------------------------- DICKSON TRAINING LTD Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.