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We use it everyday but there are so many additional tools to save you time and make your work in Outlook more efficient and less stressful. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 4 hours People tend to think they know how to use Outlook however there are so many lesser known features that can make working in Outlook so much more efficient. Simply understanding the layouts, how to turn things on and off and customising the environment to your preferences can save time and frustration. You then have search features, things such as conversation clean up and quick steps that can help to tidy up and organise what you do. OBJECTIVES  By the end of the course you will be able to: * Customise Outlook to your preferences * Manage email conversations * Setup and use Quick Steps * Create folders and organise information * Setup rules * Search for information * Work effectively with calendars CONTENT Customising the user interface * Using the Navigation Pane and “To-do Bar” * Setting folder pane options * Adding favourites * Peak preview * Customising the quick access bar * Setting reading pane and message preview * Customizing email mail views * Using the field chooser EMAIL OPTIONS * Email conversations * Conversation clean up * Using Quick Steps * Creating folders and organising information * Setting email options * Setting up rules SEARCHING FOR INFORMATION  * Using the Search bar * Setting what to search for * Setting where to search * Searching for categories * Adding more search options WORKING WITH CALENDARS * Setting what to view * Using Schedule View * Setting calendar options * Weather bar * Adding different time zones * Adding meetings and appointments * Setting up and using categories * Opening other people’s calendars * Setting calendar permissions * Calendar groups WORKING WITH TASKS LISTS * Setting task options * Adding and amending tasks * Setting dates, deadlines and reminders * Adding attachments to tasks * Assigning tasks to others * Flagging tasks * Using and setting Quick Click * Recurring tasks * Flagging emails to appear on your task list * Converting emails to tasks * Converting tasks to calendar appointments

This Diploma in Office Admin and Legal Secretary Skills course is especially suitable for Secretaries and Administrators enthusiastic to work within a legal environment. Throughout the course, you will be introduced to the techniques of becoming a good and efficient Legal Secretary. The course teaches you the fundamentals of the legal system including general duties of a legal secretary, managing meetings, keeping records with a different filing system, developing research skills, managing transcription for judges, etc. You will also learn tips for customer service and how to organize work using Microsoft Word. Finally, the course shows you how the legal system works the courts of the UK including Scotland and Northern Ireland. COURSE HIGHLIGHTS * The price is for the whole course including final exam - no hidden fees * Accredited Certificate upon successful completion at an additional cost * Efficient exam system with instant results * Track progress within own personal learning portal * 24/7 customer support via live chat Diploma in Office Admin and Legal Secretary Skills has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Diploma in Office Admin and Legal Secretary Skills is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at any time. So, why not improve your chances of gaining professional skills and better earning potential. ASSESSMENT AND CERTIFICATION At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. CAREER PATH Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £22,100. The sky really is the limit. COURSE CURRICULUM Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Training for Administrator - Activities 00:00:00 Legal Secretary Introduction to Legal Secretary 00:15:00 Role of Legal Secretaries 00:15:00 General Duties and Day-to-Day Operations of a Legal Secretary 00:30:00 Record Keeping 00:30:00 Legal Writing Skills & Proofreading 00:15:00 Research Skills You Need to Know 00:30:00 Transcription, Editing & Correspondence to Judges 00:30:00 Legal System of UK 00:15:00 UK Court System 00:30:00 Meeting Management & Minute Taking Skills Meeting Management 00:15:00 The Role of a Minute-Taker 00:15:00 The Skills of a Minute-Taker 00:30:00 Meeting Agreements 00:15:00 Minute Styles 00:30:00 What Do I Record? 00:30:00 Techniques for Preparing Minutes 00:30:00 The Minute Book 00:15:00 What to include/what to ignore 00:30:00 Motions and Resolutions 00:15:00 Method of recording minutes 00:30:00 Reasons for Meeting 00:30:00 What is a decision? 00:15:00 Minute Taking tips 00:30:00 **Customer Service Role and Telephone Etiquette** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals  00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 **Organizing Work Using MS Word** Getting Started with Microsoft Word Understanding the Word Interface 00:05:00 Using the Backstage View 00:07:00 Opening Documents 00:02:00 Navigating Documents 00:04:00 Viewing Documents 00:04:00 Creating Documents 00:03:00 Entering Text 00:02:00 Selecting Text 00:03:00 Saving Documents 00:03:00 Checking Document Compatability 00:02:00 Converting to Updated File Format 00:02:00 Saving As a Different File Format 00:02:00 Understanding Document Properties 00:03:00 Using Versions 00:04:00

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. YOUR LEARNING GOALS: * Maintain strong working relationships with clients and understand their needs * Be able to implement effective customer service policies and procedures * Sharpen your active listening and interpersonal communication skills * Learn how to monitor and measure customer service satisfaction levels * Understand how to deal with client requests and queries professionally * Master the art of business communication with our step-by-step training * Familiarise with the goal-setting process and how to create practical targets * Take steps to become a fully certified client services manager and enrol today! WHO IS THIS COURSE FOR? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. METHOD OF ASSESSMENT: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD CERTIFICATE FROM COURSE GATE  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. CAREER PATH On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: * Client Services Manager * Client Services and Events Administrator * Head of Client Services * Client Services Coordinator * Service Delivery Manager * Client Services Consultant COURSE CURRICULUM ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals  00:10:00 Effective Energy Distribution Energy Distribution  00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths  00:09:00 Building Your Toolbox A Building Your Toolbox  00:10:00 Establishing Your Action Plan Establishing Your Action Plan  00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

English as a foreign language Prepare to pass the citizenship English language test (IELTS life skills) Classes from A1 to B1 level of the CEFR (Common European Framework of Reference for Languages) . -------------------------------------------------------------------------------- A1-A2 ELEMENTARY This course is designed for students of English who have little knowledge of the English language and want to achieve a better level. The course will focus on speaking practice, reading comprehension and pronunciation skills, writing and grammar. The syllabus: countries, numbers, possessive pronouns, days of the week, pronunciation skills (linking, stress, intonation). Family vocabulary and everyday objects; present tense of most common regular and irregular verbs. Asking questions and talking about activities, can and can’t, transports, some and any, how much and how many. Past simple, regular and irregular verbs, ordering food and drinks, dates and other past time phrases, buying tickets, asking politely, past simple, negative forms and questions, shops and shopping for clothes. Comparative adjectives, use of articles, going out and staying in, might and will, education and careers, filling a form, present perfect and sentence stress. Prepositions of movement, going places and describing things in a town, real life: for example, telephoning; consolidation activities. A2 - B1 PRE-INTERMEDIATE This course will develop further your English language skills acquired with the Elementary course. This course will help you with the preparation for the citizenship test. Each lesson will focus on a grammar topic, vocabulary, reading and pronunciation practice, writing. The syllabus: revision of questions; present simple and frequency phrases. Talking about leisure activities and games, past simple, positive and negative, time phrases (at, on, in ago), describing feelings, talking about daily routines and jobs; should and shouldn’t, present continuous for future arrangements; inviting people; Comparative and superlative adjectives, questions with: how, what and what … like? Describing people; vowel sounds and silent letters, weak forms of prepositions. Quantifiers with countable and uncountable nouns, asking and giving directions. Present tense after if, adjectives for describing places, talking about how things were in the past, used to, past continuous, talking about health. Like and would like, conditional sentences with would, present simple passive and past simple passive, talking about products and personal items, writing a review, giving your opinion. Present perfect continuous and past perfect. Job interviews, getting a job and personal characteristics, meeting people; making suggestions. B1 - B2 INTERMEDIATE Asking and answering questions: everyday activities, people around you. The difference between have and have got. Speaking practice. E-mail writing (informal). Pronunciation and stress sounds activities. Past simple and continuous. Pronunciation of the -ed sound for past simple endings. Vocabulary: remembering and forgetting. Listening and speaking: first meetings and childhood memories (used to). Real life: showing interest. Pronunciation: sounding polite. Speaking practice. The sound /w/. Comparatives and superlatives. Describing towns and cities. Readings and discussions topics about travel and places to visit. Phrases for comparing. Design your own tour. Real life: booking a flight. Present perfect simple: strong and weak forms of ‘have’. Describing life events. Speaking: talking about people you admire. Writing task: curriculum vitae. Vocabulary: ‘take’. For, since and ago and the present perfect continuous. Pronunciation: linking. Comparing the past and the present. Future forms and future clauses with if, when etc. Talking about work. How to write a covering letter. Real life: a formal telephone call. Adjectives: -ed/-ing. Extreme adjectives. Write a review of a book/concert. Writing a consumer review. The passive forms. Speaking practice. RIPETIZIONI D’INGLESE Who these courses are for: * Italian speakers who live in the UK who want to improve their skills to pass the UK citizenship exams (IELTS life skills). * for Italian schoolchildren who need to prepare for exams (such as ‘esame di maturita’). * for Italian students who want to improve their grades at school or simply need help with homework. * for adults who want to improve their English for work or travel. IELTS – International English Language Testing System [https://www.ielts-exam.net/] Life in the UK Test [https://www.mylifeintheuktest.co.uk/]

See how the NADIS parasite and vaccination planners can help you deliver the Animal Health and Welfare Pathway for flocks and herds under your care

Understand the Terminology of Modern Project Management with this Handy Guide and Glossary