As part of the administrative team, Receptionists are the backbone and 'face' of
a company, responsible for greeting clients and customers, organising meetings,
and upholding a company's image. Their duties range from filing and
record-keeping to constructing business emails and taking calls. If you're
considering a career as a Receptionist or similar role, then this course offers
the ideal introductory training.
The Receptionist skills diploma is a personal development course for entry-level
learners who wish to learn more about the role, along with administrative best
practices. It covers fundamental office procedures, skills and techniques that
every aspiring receptionist should know. You'll learn how to improve your
business communication and telephone etiquette, the essentials of meeting
management, how to master business writing, and much more.
Get equipped with valuable transferable and administrative skills and earn an
endorsed certificate to increase your opportunity to work for leading companies
and organisations.
LEARNING OUTCOMES:
* Develop an in-depth understanding of the role and day-to-day responsibilities
of a receptionist
* Improve your telephone and business communication etiquette
* Learn the principles of record-keeping and the different types of filing
systems
* Sharpen your time management, organisation, planning and communication skills
* Know how to manage petty cash and create invoices
* Build your professional image and learn how to work effectively in a team of
two
* Understand the principles of meeting management and minute taking
* Learn essential business writing skills and how to maintain a professional
tone of voice
CERTIFICATE OF ACHIEVEMENT
Endorsed Certificate of Achievement from the Quality Licence Scheme
Once the course has been completed and the assessment has been passed, all
students are entitled to receive an endorsed certificate. This will provide
proof that you have completed your training objectives, and each endorsed
certificate can be ordered and delivered to your address for only £99. Please
note that overseas students may be charged an additional £10 for postage.
CPD Certificate from Janets
Upon successful completion of the course, you will be able to obtain your course
completion e-certificate free of cost. Print copy by post is also available at
an additional cost of £9.99 and PDF Certificate at £4.99.
ENDORSEMENT
This course and/or training programme has been endorsed by the Quality Licence
Scheme for its high-quality, non-regulated provision and training programmes.
This course and/or training programme is not regulated by Ofqual and is not an
accredited qualification. Your training provider will be able to advise you on
any further recognition, for example progression routes into further and/or
higher education. For further information please visit the Learner FAQs on the
Quality Licence Scheme website.
METHOD OF ASSESSMENT
In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged
certificate, learners need to score at least 60% pass marks on the assessment
process. After submitting assignments, our expert tutors will evaluate the
assignments and give feedback based on the performance. After passing the
assessment, one can apply for a certificate.
WHO IS THIS COURSE FOR?
This receptionist skills training course applies to aspiring secretarial experts
and anyone looking to kickstart a career in office administration. It is an
introductory course for entry-level learners, with no specific entry
requirements. This course is also open to both part-time and full-time students.
CAREER PATH
This Receptionist diploma will equip learners with the skills required for a
range of office administrative professions, including the following:
* Receptionist
* Personal Assistant
* Secretary
* Office Assistant
* Administrative Assistant
COURSE CONTENT
Module 1: Introduction to Reception and Receptionist Introduction to Reception
and Receptionist 00:27:00 Module 2: Business Telephone Skills Business Telephone
Skills 00:21:00 Module 3: Representing Your Boss and Company Representing Your
Boss and Company 00:36:00 Module 4: Mail Services and Shipping Mail Services and
Shipping 00:27:00 Module 5: Travel Arrangements Travel Arrangements 00:26:00
Module 6: Organising Meeting and Conferences Organising Meeting and Conferences
00:28:00 Module 7: Time Management Time Management 00:37:00 Module 8: Record
Keeping and Filing Systems Record Keeping and Filing Systems 00:30:00 Module 9:
Business Writing Skills Business Writing Skills 00:42:00 Module 10:
Organisational Skills Organisational Skills 00:27:00 Module 11: Communication
Skills Communication Skills 00:27:00 Module 12: Customer Service Customer
Service 00:18:00 Module 13: Effective Planning and Scheduling Effective Planning
and Scheduling 00:49:00 Module 14: Invoicing/Petty Cash InvoicingPetty Cash
00:29:00 Assignment Assignment - Receptionist Skills Unlimited Order your
Certificate Order your Certificate QLS 00:00:00
FREQUENTLY ASKED QUESTIONS
Are there any prerequisites for taking the course?
There are no specific prerequisites for this course, nor are there any formal
entry requirements. All you need is an internet connection, a good understanding
of English and a passion for learning for this course.
Can I access the course at any time, or is there a set schedule?
You have the flexibility to access the course at any time that suits your
schedule. Our courses are self-paced, allowing you to study at your own pace and
convenience.
How long will I have access to the course?
For this course, you will have access to the course materials for 1 year only.
This means you can review the content as often as you like within the year, even
after you've completed the course. However, if you buy Lifetime Access for the
course, you will be able to access the course for a lifetime.
Is there a certificate of completion provided after completing the course?
Yes, upon successfully completing the course, you will receive a certificate of
completion. This certificate can be a valuable addition to your professional
portfolio and can be shared on your various social networks.
Can I switch courses or get a refund if I'm not satisfied with the course?
We want you to have a positive learning experience. If you're not satisfied with
the course, you can request a course transfer or refund within 14 days of the
initial purchase.
How do I track my progress in the course?
Our platform provides tracking tools and progress indicators for each course.
You can monitor your progress, completed lessons, and assessments through your
learner dashboard for the course.
What if I have technical issues or difficulties with the course?
If you encounter technical issues or content-related difficulties with the
course, our support team is available to assist you. You can reach out to them
for prompt resolution.