11 Magic courses in Cardiff

In this course you will understand what mentoring is about, understand your roles in the process. Gain self-insight into your own interpersonal style and way of relating to others that may affect mentoring interactions.

Our suite of modules are based around helping the customer to buy and enabling salespeople to maximise their conversations with their customers.

See how plastic bottle tops are remelted into beautiful objects!

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: * Understand the power of a positive customer experience in developing sales opportunities * Recognise and develop a sales opportunity when it arises * Engage with customers and develop rapport and trust * Use verbal and non-verbal communication skills and pick up on signals * Ask powerful questions - and listen to the answers * Create 'magic moments' for the customer * Turn a complaint into an opportunity * Know when to ask for referrals and testimonials * Pass on leads to the relevant people 1 INTRODUCTION * Aims and objectives * Beliefs about sales 2 BUILDING RAPPORT * First impressions * Short cuts to rapport * Finding common interests 3 SELLING OR SERVING? * Managing emotions and behaviour - Transactional Analysis * Moments of truth - creating 'magic moments' * Speed sells - the follow-up 4 MEETINGS * Planning a successful meeting * Pre-meeting connection and assistance * Sales meeting failure reasons * Right v wrong mindset 5 COMMUNICATION - VERBAL AND NON-VERBAL * The 3 Vs - Visual, Verbal, Vocal * Picking up on signals * 7 power questions * Questioning techniques * LISTEN - 3 types of listening skills 6 INFLUENCING * 6 levels of influence * Framing to change perspectives * Turning complaints into opportunities 7 REFERRALS * The power of referrals * How and when to ask for a referral * 5 steps from rapport to referral 8 PRESENTATION AND PITCHING (OPTIONAL SESSION) * Basic presentation structure and delivery * Creating powerful impressions * Creating a 60-second pitch * The elevator 10-second pitch - answering 'What do you do?' * Sales presentations * Emotion v Intellect - how to engage * Using visuals

This very practical workshop has a simple objective: to help you prepare, design and deliver memorable and high-quality presentations. This programme will help you: * Use a proven, structured tool-kit when designing and developing presentations * Benefit from short cuts and best practice when designing and using Powerpoint presentations * Select the right information, examples, exercises and activities - and use them well * Prepare and structure a presentation or session appropriate to the audience, and to best achieve your objectives * Maintain audience or group interest * Develop and practise presentation skills to improve your voice tone, speech power and body language * Use practical methods to control nerves and anxiety - develop higher levels of confidence and credibility * Command a room, hold attention and create a high impact 1 INTRODUCTION * Personal objectives * Key messages and learning objectives of the workshop 2 PRESENTATION SKILLS * What does good look like? * Exercise: Characteristics of high/low impact presentations * Presenting yourself as a 'winner' * The energy / attitude model * Exercise: Being a winner 3 PREPARATION SKILLS - EIGHT STEPS TO PREPARING A GREAT PRESENTATION, PLUS POWERPOINT TIPS •The magic circle • How to 'assume the role' when presenting • The eight steps • Step 1 - develop your objectives - The five questions that you must answer before preparing your presentation - Defining your objectives and outcomes - Creating a first draft - Step 1 exercise • Step 2 - analyse your audience - Doing your homework: audience, event, venue - Developing a pre-event check-list - Methods and means for researching your audience - Step 2 exercise • Steps 3 and 4 - structure the main body of your presentation and state the main ideas - Ways to structure your presentation for maximum impact - Balancing and managing content and topics - Organising your information: 6 options and methods - Your 'one main point' and creating a 30-second summary - Steps 3 and 4 exercises • Step 5 - decide on supporting information, using the toolkit - Making your case convincing: ways to support your claims - Selecting and using relevant and interesting examples - Quotes, case studies and printed material - Presenting statistics, tables and graphs - Ways of maintaining visual interest - Transitions and links, creating a 'golden thread' - Step 5 exercise: Creating compelling stories and anecdotes 4 • Step 6 - create an effective 'opening' - Claiming the stage and creating a good first impression - The three most powerful ways of opening a presentation - The five elements of a strong opening - Step 6 exercise: Participants work individually to prepare an opening, focusing on personal introduction, and then deliver to the group, with structured feedback • Step 7 - develop transitions - Step 7 exercise / examples • Step 8 - create an effective close - Signalling and sign-posting; the importance of, and how to do it effectively - Five ways to close a presentation successfully - Step 8 exercise / examples • Presentation design and Powerpoint - An interactive review of participants' own real-life past presentations and advanced tips and techniques on using Powerpoint effectively 4 FACILITATION SKILLS * The three main types of group activity - triads, teams and main group * How to select the right activity, define the objectives, set it up and run the debrief * Using energisers - with examples * Exercise: Dealing with 'difficult' behaviours * Exercise: Working in triads, design and deliver 5 TIPS AND TRICKS: PRESENTATION AND FACILITATION * 10 reasons why facilitation fails * Five golden rules for success * Defining the session goals and the facilitation plan * Open and closed questions - why and when to use * Using a 'car park' to manage unresolved issues * Using AV aids - tips and tricks * Exercises: Including participants working in pairs to prepare a short section form of one of their own presentations 6 PUTTING IT ALL TOGETHER * Summary of key learning points * Action plan

Commission an original, traditional and quirky Portrait in oils, acrylics or digital sketches

Helping people become more efficient in how they manage and prioritise their working day, and for leaders and managers, how they can work efficiently by collaborating effectively with their people.

I also offer private immersive sound journey & gong bath sessions for groups large or small. Similar to my private 1:1 or 2:1 sessions, these can be completely tailored to your specific requirements. I come to your home, venue or event and provide everything that is needed for you and your guests to enjoy a magical sound and vibration journey like no other. For all enquiries, please contact me.

I offer private immersive sound journey & gong bath sessions for groups of up to 19 people. These can be completely tailored to your specific requirements.   We can work with a theme of your choice, or I am happy to make helpful suggestions. Popular themes tend to be complete relaxation sessions, stress relief, recharge & re-energizing, and events around the time of a new moon (perfect for setting new intentions) or a full moon (a great opportunity to let go of things that no longer serve us). I have two beautiful venues that I regularly use in Bournemouth and in Southbourne. I often use these for private group sessions and provide everything that is needed for you and your friends to enjoy a magical sound and vibration journey like no other. For all enquiries, please contact me.

I occasionally organise one-off events such as outdoor sound journeys & gong baths in magical woodland locations, peaceful parks or on beautiful beaches. Sometimes under the stars with a fire. Any upcoming events like this will be listed HERE (Eventbrite). So be sure to check regularly.   I also occasionally organise all-night puja events. Guests are invited to bring comfy bedding and everything they need to spend a whole night sleeping to the subtle healing frequencies of gongs and other powerful healing instruments that continue throughout the whole night. These events will begin with a welcome ceremony, followed by a beautiful meditation session. After this, we all lay down, get comfortable, relax and slowly fall into a beautiful deep sleep. In the morning we gently awaken feeling refreshed, revitalised and re-energised. Any upcoming events like this will be listed here. So be sure to check regularly.