Name: Diploma in Travel & Tourism and Restaurant Management
Price: 300 GBP
Availability: InStock

<p>Become more efficient in your daily routine with our 6 criteria for increased efficiency and understand how to apply each in your situation. Take the stress out of your work by streamlining your tasks and we will show you how to eliminate all the biggest time wasters in your work. Understand the 60 second test to assist with the filing and paperwork in your work area. You will feel like you get more done in half the time and increase your efficiency like you never thought possible.</p><h3>Learning Objectives</h3><p>Apply six techniques for maximizing efficiency, Control procrastination, Avoid the 10 biggest time wasters in business</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Chart Learning Solutions

Time Management: Focus and Efficiency

General Admission

<p>Trust is our confidence in the integrity, strength, and competence of someone to meet our expectations. Discover the four keys to building a professional 'trust fund'. We will guide you how to deliver and receive feedback while maintain trust. Understand the behaviors that feed trust and those that starve trust.</p><h3>Learning Objectives</h3><p>Establish a 'Trust Fund', Explain how to maintain trust during feedback, Implement five behaviors that show respect</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Building Rapport: Building Trust and Respect

<p>Etiquette is a set of social behavioral requirements, created over time to give structure to the way to interpersonal rapport and manners are the core of etiquette. Discover the various behaviors involved in mastering manners and we will share the golden rule with you. Go above and beyond customer expectations by using the 6 F's.</p><h3>Learning Objectives</h3><p>Explain why rapport is important, Summarize the cost of poor etiquette, Apply Chart's customer care model, Exceed customer expectations by implementing the 6 F's</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Building Rapport: Business Etiquette & Customer Care

<p>24 hours sometimes simply doesn't seem like enough time. Learn how to identify 'hidden time' in your day, which will mean extraordinary things for you in terms of completing your deadlines and reaching your goals. You will learn how to make the most of your 'down time' by for instance, creating a game out of time saving. We don't believe in all work and no play, and therefore provide you with the tools to have fun while effectively managing and creating your time, virtually effort free.</p><h3>Learning Objectives</h3><p>Find hidden time, Summarize how to make the most of downtime Describe how to make the most of saving time, Create blocks of time to get more done</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Time Management: Manage Distractions & Finding Hidden Time

<p><strong>Level 5 Negotiation Skills Course</strong></p><p>Are you looking to start a career in negotiation or enhance your existing negotiation skills? Then this <strong>Level 5 Negotiation Skills Course</strong> will provide you with a solid foundation to become a confident negotiator and help you develop your skills.</p><p>Negotiation skills can be useful throughout one's life. It is about influencing outcomes in a way that maximizes your benefit or value. In sales, negotiation works toward closing the deal in a mutually satisfactory manner. Those who master the art of negotiation can convince the opposite party that they have got the best deal possible. When, in reality, it is the seller or the business that has come out on top.</p><p><strong>Why Choose Level 5 Negotiation Skills Course from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials of Workplace First Aid Training</li><li>Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li><li>Free PDF certificate as soon as completing the course.</li></ul> <p><strong>Level 5 Negotiation Skills Course</strong></p><p>This exclusive course is designed to assist candidates in taking the most important step in their lifelong career journey. Taking on a leadership role for the first time can be both exciting and intimidating. Taking charge of a team or business of any size essentially takes on much more responsibility and accountability. This <strong>Level 5 Negotiation Skills Course</strong> will help candidates deal with the different challenges of entry-level leadership roles in an organization. Candidates who complete the course will have the skills, knowledge, and confidence to take on a leadership role for the first time.</p><p><strong>Certificate of Completion</strong></p><p>You will receive a course completion certificate for free as soon as you complete the Level 5 Negotiation Skills course.</p> <li>
                                        <h3>
                                            
                                                Level 5 Negotiation skill course <span>1:34:00</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section1">
                                                <li>
                                                    <span>1: Level 5 Negotiation skill course</span>

                                                    <span>1:34:00</span>

                                                                                                                                                                
                                                            
                                                            
                                                            
                                                            
                                                                PDF
                                                            
                                                        
                                                                                                    </li>
                                        </ul>
                                    </li> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Level 5 Negotiation Skills Course</strong></p><p>This Level 5 Negotiation Skillscourse is suitable for candidates committed to their ongoing professional development. This Level 5 Negotiation Skills Course could prove instrumental in taking that important step into a leadership position for the first time. Existing managers and business owners could also find the teachings of this Level 5 Negotiation Skillscourse invaluable.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Level 5 Negotiation Skills Course</strong></p><p>There are <strong>no specific</strong> requirements for this <strong>Level 5 Negotiation Skills Course</strong> because it does not require any advanced knowledge or skills.</p><p>Students who intend to enrol in this <strong>Level 5 Negotiation Skills Course </strong>must meet the following <strong>requirements</strong>:</p><ul><li>Good command of the English language</li><li>Must be vivacious and self-driven</li><li>Basic computer knowledge</li><li>A minimum of 16 years of age is required</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Level 5 Negotiation Skills Course</strong></p><p>This qualification could hold the key to the leadership career of your dreams. Typical job titles in management and leadership include:</p><ul><li>Team Leader</li><li>Manager</li><li>Controller</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Reed Courses Certificate of Completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>Will be downloadable when all lectures have been completed.</p> </div>

                        </div>

Training Tale

Negotiation Skills

Leadership Skills

Professional Skills Course (PSC)

FA Level 1

Trainers Course

Institute of Leadership & Management (ILM)

Level 5 Negotiation skill course

<p>Be the person whose actions can make others grow, feel confident and achieve success. This Management (Manager Training) course will teach you top management skills to provide stability to employees and reach business goals and objectives.</p><p>This Management (Manager Training) will give you valuable insights into your responsibilities as a manager. It will improve your expertise in many areas, such as leadership, communication, problem-solving, employee management and decision-making. You'll also learn how to motivate team members and prepare them to handle challenges and changes in the business setting with this Management bundle.</p><p><strong>Key Features </strong></p><ul><li>CPD Accredited Management course</li><li>Instant e-certificate</li><li>Fully online, interactive Management course with audio voiceover</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Enrol now in this Management </strong><strong>course to excel! </strong></p><p><strong>The bundle includes course are:</strong></p><ul><li><strong>Course 01:</strong> HR Management Course</li><li><strong>Course 02: </strong>Strategic Business Management<strong><br /></strong></li><li><strong>Course 03: </strong>Communication Skills Training</li><li><strong>Course 04: </strong>Workplace Professionalism Certificate Course</li><li><strong>Course 05: </strong>Stress Management<strong><br /></strong></li><li><strong>Course 06: </strong>Human Resource Change Management<strong><br /></strong></li><li><strong>Course 07: </strong>Data Protection</li><li><strong>Course 08: </strong>Negotiation Skills</li><li><strong>Course 09: </strong>Security Management Diploma</li><li><strong>Course 10: </strong>Health &amp; Safety Level 3</li><li><strong>Course 11: </strong>Food Safety and Personal Hygiene</li><li><strong>Course 12: </strong>GDPR Training</li><li><strong>Course 13: </strong>Leadership &amp; Team Management</li><li><strong>Course 14: </strong>Life Coaching</li></ul><p><strong>Accreditation</strong></p><p>All of our courses are fully accredited, including this Management - Essential Skills Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Management.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Management - Essential Skills Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Management - Essential Skills Course certification has no expiry dates, although we do recommend that you renew them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        140 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Management - Essential Skills Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Management - Essential Skills Course is ideal for:</p><ul><li>Professionals seeking to advance their career in management.</li><li>Individuals aspiring to enter the management field.</li><li>Business owners aiming to improve their managerial skills.</li><li>Graduates looking to enhance their employability in diverse industries.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol on this Management - Essential Skills Course. You just need to have an interest in Management - Essential Skills Course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this Management Course you will have a variety of careers to choose from. The following job sectors of Management Course are:</p><ul><li>Human Resources Manager - £35K to £60K/year.</li><li>Business Development Manager - £30K to £60K/year.</li><li>Project Manager - £30K to £60K/year.</li><li>Operations Manager - £30K to £60K/year.</li><li>Training and Development Manager - £30K to £60K/year.</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

Training Express

Management - Essential Skills Course

<p>The world of work is changing rapidly. In order to be successful in today's competitive environment, leaders need to be able to adapt and change with the times. They need to inspire and motivate others, set clear goals, and manage time effectively. They also need to be able to build effective teams and work collaboratively. This Self-Esteem and Assertiveness Skills for Leaders course will teach you the skills and knowledge you need to be an effective leader in today's world. You will learn about different leadership styles, how to inspire and motivate others, and how to set clear goals and manage time effectively. You will also learn about body language and effective communication, self-esteem and assertiveness, business management and corporate behaviour, meeting management, project management, risk management, teamwork and team building, performance management, and critical thinking. By the end of this Self-Esteem and Assertiveness Skills for Leaders course, you will be well on your way to becoming an effective leader. You will have the skills and knowledge you need to succeed in today's competitive environment.</p><p><strong>Learning Outcomes</strong></p><ul><li>Develop proficiency in goal setting, time management, and assertiveness skills.</li><li>Acquire the ability to manage meetings effectively and understand corporate behaviour.</li><li>Enhance team-building capabilities and comprehend the fundamentals of project management.</li><li>Understand risk management principles and their importance in leadership roles.</li><li>Develop a greater understanding of performance management in the context of leadership.</li><li>Advance critical thinking abilities and their implications in leadership situations.</li></ul><p>This Self-Esteem and Assertiveness Skills for Leaders course starts with a fundamental introduction to leadership, exploring inspiration in leadership, and further discusses the significance of goal setting and time management. Participants will gain insights into body language, enhancing their communication skills and cultivating self-esteem and assertiveness skills essential in leadership roles. The curriculum covers business management and corporate behaviour, providing a well-rounded understanding of leadership dynamics within business environments.</p><p>The subsequent modules introduce students to practical facets of leadership, including meeting and project management, risk management, and team-building skills. These modules are designed to equip learners with essential practical skills required to lead effectively and efficiently. Furthermore, the curriculum delves into performance management, which is an integral part of modern leadership.</p><p>The final module centres around critical thinking and its implications for leadership. This crucial skill set enables leaders to make informed decisions and tackle challenges innovatively and effectively. By the end of the Leadership Skills For Organisational Development course, students will be equipped with an array of leadership skills geared towards organisational development.</p><p><strong>Certification</strong></p><p>Upon successful completion of the course, all learners will be eligible to receive a certificate titled <strong>Leadership Skills For Organisational Development</strong> to acknowledge their achievement. We are delighted to offer two formats for your certificate: PDF and Hardcopy.</p><ul><li><strong>PDF Certificate:</strong> This digital version of your certificate will be available for you to download and print for totally <strong>FREE</strong>. </li><li><strong>Hardcopy Certificate (UK Delivery):</strong> For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only <strong>£3.99</strong>.</li><li><strong>Hardcopy Certificate (International Delivery): </strong>For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10</strong>. </li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course mainly benefits those aspiring to take on leadership roles in various sectors. Therefore, it is suitable for emerging leaders, managers, executives, and team leaders who wish to enhance their leadership skills and manage teams more effectively. Additionally, experts in roles such as project managers, business analysts, and risk managers seeking to strengthen their leadership skills can greatly benefit from this Leadership Skills For Organisational Development course. Moreover, individuals looking to develop critical thinking skills, improve their assertiveness, or boost their self-esteem professionally will find this course valuable.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Team Leader - £22K to £35K/year.</li><li>Business Analyst - £30K to £48K/year.</li><li>Project Manager - £35K to £70K/year.</li><li>Risk Manager - £40K to £80K/year.</li><li>Executive Manager - £45K to £90K/year.</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><strong>Hardcopy Certificate (UK Delivery):</strong></p><p>For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only <strong>£3.99</strong>.</p><p><strong>Hardcopy Certificate (International Delivery): </strong></p><p>For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10</strong>.</p></div>

                        </div>

Self-Esteem and Assertiveness Skills for Leaders Course

<p>Are you looking to make a difference in the lives of students and further your career in education? Look no further than our Teaching Assistant Course!</p><p>Our comprehensive course will equip you with the skills and knowledge to excel as a teaching assistant. You'll learn how to support teachers in the classroom, assist with lesson planning and preparation, and effectively communicate with students and parents.</p><p>This course has been written to allow Teaching Assistants to work with SEN/SENCO pupils alongside other students. This Teaching Assistant course is designed to provide a genuinely complete knowledge base that will enable you to work with a wide range of children who may show signs of Autism, ADHD, Dyslexia, and other associated conditions.</p><p>But it's not all work and no play - we've designed the course to be fun and engaging, with interactive activities and real-world scenarios to bring the material to life. Plus, with flexible online coursework, you can complete the program at your own pace and on your own schedule.</p><p>Don't miss out on this opportunity to jumpstart your career in education. Sign up for the Teaching Assistant Course today!</p><p><strong>Learning Outcomes</strong></p><p>This Teaching Assistant Course will cover topics such as:</p><ul><li>Learn teaching assistant overview</li><li>Gain knowledge about Working with the School and Its Policies</li><li>Gain understanding of Curriculum, Assessment and Monitoring</li><li>Understand Child Development and the SEN Support</li><li>Describe Career Prospects for TAs in the UK</li><li>Learn how to Implement ICT, Literacy and Numeracy</li><li>Analyse the Best Learning Environment</li></ul><p><strong>Courses are included in this Bundle:</strong></p><ul><li><strong>Course 01 : Teaching Assistant Complete Course<br /></strong></li><li><strong>Course 02 : Leadership in Teaching<br /></strong></li><li><strong>Course 03 : Lesson Planning for Teaching<br /></strong></li><li><strong>Course 04 : Teach Anybody Anything<br /></strong></li><li><strong>Course 05 : Remote Teaching Online</strong></li></ul><p>This teaching assistance course consists of the following module:</p><p><strong>Course Curriculum:</strong></p><p><strong>Section 1: Teaching Assistant</strong></p><ul><li>Module 01: Teaching Assistant Overview</li><li>Module 02: Professional Developments for a TA</li><li>Module 03: Working with the School and Its Policies</li><li>Module 04: Discussion on Curriculum, Assessment and Monitoring</li><li>Module 05: Providing the Best Learning Environmen</li><li>Module 06: Learn to Implement ICT, Literacy and Numeracy Development Processes as a TA</li><li>Module 07: Child Development and the SEN Support</li><li>Module 08: Understanding Behaviour &amp; Relationships as a TA</li><li>Module 09: Experienced TAs Maintain Strong Communications with the Students</li><li>Module 10: Career Prospects for TAs in the UK</li></ul><p><strong>Section 2: SEN Teaching</strong></p><ul><li>Module 01: Special Education Needs (SEN) An Overview</li><li>Module 02: SEN Support</li><li>Module 03: High Quality Teaching for Pupils with SEN</li><li>Module 04: SEN Teaching Methodologies</li><li>Module 05: Communication and Interaction</li><li>Module 06: Cognition and Learning</li><li>Module 07: Social, Emotional and Mental Health Difficulties</li><li>Module 08: Sensory or Physical Needs</li><li>Module 09: Working in Partnership</li></ul><p><strong>Section 3: Autism Awareness</strong></p><ul><li>Autism Spectrum Disorder (ASD)</li><li>Learning Difficulties Related to Autism</li><li>Autism Diagnosis</li><li>Cognitive Approaches in Autism</li><li>Dealing with Autistic Individuals</li><li>Other Considerations for Dealing with Autistic Individuals</li><li>Engagement in Autism Awareness</li></ul><p><strong>Section 4: ADHD Awareness</strong></p><ul><li>Module 01: Introduction to ADHD</li><li>Module 02: ADHD in Young and Adults</li><li>Module 03: ADHD in Family Settings</li><li>Module 04: ADHD in Educational Settings and Parent Training</li><li>Module 05: ADHD and Attention Difficulties</li><li>Module 06: Cognitive Approaches in ADHD</li><li>Module 07: The Organisation of Care for ADHD</li></ul><p><strong>Section 5: Dyslexia</strong></p><ul><li>Module 01: Introduction to Dyslexia</li><li>Module 02: Dyslexia and Learning Difficulties</li><li>Module 03: Dyslexia in the School</li><li>Module 04: Cognitive Approaches in Dyslexia</li><li>Module 05: The Legal Rights of Dyslexics</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        50 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is appropriate for:</p><ul><li>Somebody interested in teaching</li><li>Somebody interested in helping others</li><li>Somebody interested in austistic children</li><li>Somebody interested in teaching dyslexic people</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Anyone can enrol in this course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this Teaching Assistant Course, you will be eligible for:</p><ul><li>Classroom assistant (Salary: £14,000 to £21,000)</li><li>Special educational needs (SEN) teaching assistant (Salary: £14,000 to £23,000)</li><li>Learning support assistant</li><li>Special needs classroom assistant</li><li>Admin assistant (Salary: £14,000 to £28,000)</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Imperial Academy

5 QLS Endorsed Course With Certificates | 5-in-1 Bundle | CPD Accredited | Career Guided Program | Lifetime Access

Teaching Assistant - QLS Endorsed Training

<p>Did you know that the demand for engineering management professionals in the UK is growing rapidly? According to the Office for National Statistics, the number of jobs in the engineering sector is projected to increase by 6.4% over the next decade. This means that there will be a high demand for skilled professionals who can successfully manage engineering projects and teams.</p><p>If you're interested in a career in engineering management, our Engineering Management with Mechanical Engineering course is the perfect place to start. This two-course program covers all the key aspects of engineering management, from project management and finance to risk management and leadership.</p><p>This bundle is a testament to the high quality of education that can be achieved through QLS-endorsed courses. With two such courses included in this bundle, learners are sure to receive a top-notch education that is both informative and engaging.</p><p>Investing in your education is always a wise choice, and with two QLS Endorsed certificates to your name, you can be sure that you're double boosting your resume.</p><p>Apart from the QLS courses, the learners will get access to five CPD courses that are in line with the subject matter. These will enhance your overall understanding as well as broaden your knowledge.</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong> Certificate in Engineering Management at QLS Level 3</li><li><strong>Course 02:</strong> Certificate in Mechanical Engineering at QLS Level 3</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03:</strong> Car Mechanic Interactive Online Training</li><li><strong>Course 04:</strong> Automotive Engineering: Onboard Diagnostics</li><li><strong>Course 05:</strong> Engine Lubrication Systems Online Course</li><li><strong>Course 06:</strong> Electrical Engineering for Electrical Substations</li><li><strong>Course 07:</strong> Electrical Machines for Electrical Engineering</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Develop a comprehensive understanding of the principles of Engineering Management and Mechanical Engineering</li><li>Understand the key concepts of car mechanics and automotive engineering</li><li>Gain expertise in engine lubrication systems and electrical engineering for electrical substations</li><li>Learn about electrical machines for electrical engineering</li><li>Develop the skills and knowledge required to manage engineering projects and teams effectively</li><li>Demonstrate your understanding of risk management and finance in engineering management</li><li>Gain practical knowledge and experience in the field</li></ul><p><strong>Please Note:</strong> Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>The Engineering Management with Mechanical Engineering bundle consists of two QLS-endorsed courses and five CPD QS-accredited courses. The two QLS-endorsed courses are:</p><p><strong>Engineering Management</strong>: This course covers the key principles of engineering management, including project management, risk management, and finance. By completing this course, you'll be able to demonstrate your understanding of these concepts and apply them to real-world situations.</p><p><strong>Mechanical Engineering</strong>: This course provides an in-depth understanding of mechanical engineering principles, including thermodynamics, fluid mechanics, and materials science. By completing this course, you'll gain the expertise necessary to design and develop mechanical systems.</p><p><strong>The five CPD QS-accredited courses in the bundle cover the following topics:</strong></p><p><strong>Car Mechanic Interactive Online Training</strong>: Learn about car mechanics, including engine parts and system maintenance.</p><p><strong>Automotive Engineering</strong>: Onboard Diagnostics: Understand how onboard diagnostics systems work and how to diagnose and repair problems.</p><p><strong>Engine Lubrication Systems Online Course</strong>: Develop an understanding of engine lubrication systems, including types of lubrication systems and lubrication system maintenance.</p><p><strong>Electrical Engineering for Electrical Substations</strong>: Learn about electrical engineering for substations, including the design, installation, and maintenance of electrical equipment.</p><p><strong>Electrical Machines for Electrical Engineering</strong>: Gain a comprehensive understanding of electrical machines and their applications.</p><p><strong>Certificate</strong></p><p>The Quality Licence Scheme ensures excellence and quality. These courses' learning outcomes provide the learners with high competence in their line of work as well. So, QLS-endorsed courses deliver not only deep knowledge but also add great value to the resume.</p><p>After completing the assessments, learners will be eligible for a prestigious QLS Certificate for each endorsed course in this bundle. Moreover, the certificates will be delivered to their home free of cost!</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Engineering professionals looking to enhance their skills and knowledge in Engineering Management with Mechanical Engineering.</li><li>Individuals looking to enter the field of engineering management or mechanical engineering.</li><li>Those interested in car mechanics, automotive engineering, engine lubrication systems, electrical engineering for electrical substations, and electrical machines.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Engineering Manager: £40,000 - £100,000 per year</li><li>Mechanical Engineer: £25,000 - £50,000 per year</li><li>Automotive Engineer: £20,000 - £60,000 per year</li><li>Electrical Engineer: £25,000 - £50,000 per year</li><li>Project Manager: £35,000 - £75,000 per year</li><li>Technical Manager: £35,000 - £70,000 per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Level 3 | Two Endorsed Training | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Engineering Management with Mechanical Engineering - QLS Endorsed

<p>Are you seeking a career in the dynamic and exciting fields of travel and tourism and restaurant management? Look no further than our exclusive Travel &amp; Tourism and Restaurant Management Diploma. Endorsed by the prestigious Quality Licence Scheme, this diploma is designed to equip you with the knowledge and skills needed to succeed in these rapidly growing industries.</p><p>Our diploma includes comprehensive modules covering all aspects of travel and tourism and restaurant management. You will learn about travel planning and management, customer service, tourism marketing, and more. Additionally, you will gain valuable knowledge and skills in restaurant management, including food and beverage operations, menu planning, and financial management. Enrolling in our course will give you the practical skills and theoretical knowledge necessary to succeed in these exciting industries.</p><p>At Quality Licence Scheme, we provide the highest quality education and training. Our accreditation process ensures that our courses meet the highest quality standards and are up-to-date with the latest developments in the field. By enrolling in our course, you can be confident that you are receiving the best possible education and training.</p><p>Our course is ideal for individuals looking to pursue a career in the travel and tourism or restaurant management industries. Whether you're a recent graduate looking to enter the workforce or a seasoned professional looking to enhance your skills, our course will provide you with the knowledge and expertise needed to succeed. Additionally, our course is perfect for individuals interested in starting their own travel or restaurant business.</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01: </strong>Diploma in Travel and Tourism at QLS Level 5</li><li><strong>Course 02:</strong> Advanced Diploma in Hospitality &amp; Restaurant Management at QLS Level 7</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03:</strong> Leisure Management</li><li><strong>Course 04:</strong> Event Management</li><li><strong>Course 05:</strong> Tourism Management</li><li><strong>Course 06:</strong> Travel Blogger</li><li><strong>Course 07:</strong> Restaurant Management</li></ul><p><strong>Learning Outcomes</strong></p><ul><li>Develop an understanding of travel planning and management in the tourism industry.</li><li>Understand the importance of customer service in travel and tourism.</li><li>Gain knowledge of tourism marketing and promotions.</li><li>Learn about food and beverage operations in the hospitality and restaurant management.</li><li>Develop menu planning and financial management skills for the restaurant industry.</li><li>Gain knowledge of leisure management and event management.</li><li>Learn about tourism management and travel blogging.</li></ul><p><strong>Please Note:</strong> Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>Our Diploma in Travel &amp; Tourism and Restaurant Management includes two QLS-endorsed courses that cover all aspects of these dynamic industries. The first course, Travel &amp; Tourism, introduces the travel and tourism industry, including tourism products and services, tour operating and travel retailing, marketing in travel and tourism, and more. You will also learn about communication skills, customer service, and transport management procedures. Additionally, you will gain knowledge of the new normal world of travel and sustainable tourism, as well as human resource management in the travel industry.</p><p>The second course, Hospitality &amp; Restaurant Management, provides an overview of the hospitality industry, including an overview of the hotel industry, restaurant industry, and restaurant leadership and management. You will also learn about the selection and recruitment process in the hospitality industry, the management of front office and food and beverage operations, and food safety legislation and management. Additionally, you will gain knowledge of pest management, personal hygiene, and food safety training for staff.</p><p>In addition to these two QLS-endorsed courses, the bundle includes five CPD-QS accredited courses, such as Leisure Management, Event Management, Tourism Management, Travel Blogger, and Restaurant Management. These courses are designed to provide you with a comprehensive understanding of the field, ensuring you are equipped with the knowledge and skills needed to succeed. Upon completion of the courses, you will receive hardcopy certificates, validating your knowledge and expertise in these areas.\</p><p><strong>Certification</strong></p><p>In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.</p><p><strong>The Quality Licence Scheme </strong>stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.</p><p>Investing in this comprehensive package, learners will not only receive one but TWO HARD COPY QLS ENDORSED CERTIFICATES conveniently <strong>delivered to their doorstep!</strong></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Individuals looking to pursue a career in the travel and tourism or restaurant management industries.</li><li>Recent graduates looking to enter the workforce.</li><li>Professionals looking to enhance their skills.</li><li>Individuals looking to start their own travel or restaurant business.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Travel Agent: £16,000 - £30,000</li><li>Hotel Manager: £20,000 - £60,000</li><li>Restaurant Manager: £20,000 - £40,000</li><li>Event Manager: £18,000 - £45,000</li><li>Tour Guide: £16,000 - £30,000</li><li>Travel Blogger: £10,000 - £50,000</li><li>Leisure Centre Manager: £20,000 - £40,000</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Level 5 & 7 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Diploma in Travel & Tourism and Restaurant Management

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>The target audience for the DevOps Leader course are professionals including: Anyone starting or leading a DevOps cultural transformation program, Anyone interested in modern IT leadership and organizational change approaches, Business Managers, Business Stakeholders, Change Agents, Consultants, DevOps Consultants, DevOps Engineers, IT Directors, IT Managers, IT Team, Leaders, Lean Coaches, Practitioners, Product Owners, Scrum Masters, System Integrators, Tool Providers</p>Overview<p>The learning objectives for DOL include a practical understanding of:  - DevOps and time to market  - The business and IT perspectives  - Key differences between DevOps IT and traditional IT  - Planning and organizing  - Understanding performance and culture  - Measurement differences  - Designing a DevOps organization  - Focusing on what matters  - Ideas for organizing workflows  - Sharing information  - Defining meaningful metrics  - Value stream mapping  - The Spotify Squad model  - Managing culture change  - Popular tools and key practices  - Putting it all together</p><p>The DevOps Leader course is a unique and practical experience for participants who want to take a transformational leadership approach and make an impact within their organization by implementing DevOps. Leading people through a cultural transformation requires new skills, innovative thinking, and transformational leadership. Leaders up, down and across the IT organization must align and collaborate to break down silos and evolve the organization.  The course highlights the human dynamics of cultural change and equips participants with practices, methods, and tools to engage people across the DevOps spectrum through the use of real-life scenarios and case studies. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as understanding Value Stream Mapping.</p>Prerequisites<p></p><ul><li>DevOps Foundation</li></ul><p></p></div><div id="course-pills-2"><h3>1 - DevOps and Time</h3> <ul> <li>What Is DevOps?</li> <li>Why Do DevOps</li> <li>Companies Doing DevOps</li> <li>The Magic Equation</li> </ul> <h3>2 - Key Differences Between DevOps IT and Traditional IT</h3> <ul> <li>What Sets DevOps IT apart from Traditional IT</li> <li>How DevOps IT is Organized Differently</li> <li>How to Perform to a Different Standard</li> <li>How to Use Different Measurements</li> </ul> <h3>3 - Becoming a DevOps organization</h3> <ul> <li>Transformational Leadership</li> <li>Redesigning An Organization for DevOps</li> <li>Design Principles</li> <li>Focus</li> <li>Work</li> <li>Information</li> <li>Metrics</li> </ul> <h3>4 - Value Stream Mapping</h3> <ul> <li>What is Value Stream Mapping?</li> <li>Why Do We Need to Use this Framework?</li> <li>Types of Maps</li> <li>How to Create a Value Stream Map?</li> <li>Types of Data to Collect</li> <li>How to Handle Exceptions</li> </ul> <h3>5 - Value Stream Mapping Exercise</h3> <h3>6 - Squad Organizational Model</h3> <ul> <li>Conway's Law</li> <li>The Problem with Silos</li> <li>Spotify?s Squad Organization Model (Structure, Roles)</li> <li>Squads</li> <li>Tribes</li> <li>Chapters</li> <li>Guilds</li> <li>How to Reorganize in Order to Move to this Model</li> </ul> <h3>7 - Managing Culture Change</h3> <ul> <li>What is Culture and How Does it Impact Performance?</li> <li>Types of IT Culture</li> <li>Cultural Traits of a DevOps Organization</li> <li>How to Manage Change</li> </ul> <h3>8 - Culture and its Impact on Performance</h3> <ul> <li>Types of IT Culture</li> <li>What is a DevOps Culture</li> <li>How To Manage Change</li> <li>The Three Phases Of Change</li> <li>Types of Changes That Need to be Implemented</li> </ul> <h3>9 - Popular DevOps Tools and Practices</h3> <ul> <li>DevOps Tools Periodic Table</li> <li>Top DevOps Tool Categories</li> <li>Common and Popular Practices</li> </ul> <h3>10 - Building a Business Case</h3> <h3>11 - Bringing it all Together</h3> <h3>12 - Additional Sources of Information</h3> <h3>13 - Exam Preparations</h3> <ul> <li>Exam Requirements, Question Weighting, and Terminology List</li> <li>Sample Exam Review</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans DevOps Leader (DevOps Institute) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the DevOps Leader (DevOps Institute) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Learning & Development

DevOps

Design & Technology Courses (DT)

Institute of Training & Occupational Learning (ITOL)

Professional Agile Leadership (PAL)

Organizational Development

DevOps Leader (DOL)Â©

Reading

<p align="justify" style="color: rgb(125, 125, 125); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);">This course has been designed and approved by the ILM (Institute of Leadership and Management). The recognition from the ILM means delegates receive an ILM Recognised Certificate from the ILM upon successful completion of the course.</p><p align="justify" style="color: rgb(125, 125, 125); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);">All of our ILM Programmes are provided in partnership with&nbsp;<a href="https://www.thebcfgroup.co.uk/interpersonal/train-the-trainer.php" style="color: rgb(17, 86, 166); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(17, 86, 166);">The BCF Group</a>, which is the ILM Approved Centre we deliver under.</p><p align="justify" style="color: rgb(125, 125, 125); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(17, 86, 166);">Venue Details</h3><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Nottingham</h5><p style="color: rgb(125, 125, 125); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);">The BCF Group Ltd, 5 Wheatcroft Business Park, Landmere Lane, Edwalton, Nottingham, NG12 4DG</p><img src="https://www.dicksontraining.com/images/wheelchair-icon.jpg" alt="" width="20" height="20" border="0" style="color: rgb(125, 125, 125); cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="color: rgb(125, 125, 125);" fr-original-class="fr-draggable"><span style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style="color: rgb(125, 125, 125);">&nbsp;Suitable for Wheelchairs</span><br style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><img src="https://www.dicksontraining.com/images/venue-pics/nottingham.png" alt="" width="150" height="96" border="0" style="color: rgb(125, 125, 125); cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="color: rgb(125, 125, 125);" fr-original-class="fr-draggable"><p align="justify" style="color: rgb(125, 125, 125); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);">All Nottingham courses are held at the head office of The BCF Group. The comfortable training suites (which are situated on ground level, as well as the toilet facilities, making them wheelchair-friendly) are fully air conditioned with natural daylight. Plentiful on-site free car parking is also available.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">In-House Courses</h3><section fr-original-style="" style="box-sizing: border-box;"><img src="https://www.dicksontraining.com/images/group1a.png" alt="In-House Training Courses" title="In-House Training Courses" width="327" height="219" border="0" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our Train The Trainer course has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course syllabus is flexible and can be tailored to the specific requirements of your organisation and industry.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you would like to discuss how we can tailor this Train The Trainer course for you and/or run it at your premises, please contact us.</p></section></article><br style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><a name="Coursedates" style="color: rgb(17, 86, 166); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(17, 86, 166);"></a><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Scheduled Courses</h3><section fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Classroom Course - Nottingham (NG12 4DG)</h5><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cost: &pound;895 + vat</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strike fr-original-style="" style="box-sizing: border-box;">16-17 April 2024</strike>&nbsp;- COURSE FULL</li><li fr-original-style="" style="box-sizing: border-box;">29-30 April 2024</li><li fr-original-style="" style="box-sizing: border-box;">18-19 June 2024</li><li fr-original-style="" style="box-sizing: border-box;">15-16 August 2024</li><li fr-original-style="" style="box-sizing: border-box;">14-15 October 2024</li><li fr-original-style="" style="box-sizing: border-box;">03-04 December 2024</li></ul><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Classroom Course - Reading (RG41 5QS)</h5><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cost: &pound;895 + vat</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">05-06 March 2024</li><li fr-original-style="" style="box-sizing: border-box;">25-26 June 2024</li><li fr-original-style="" style="box-sizing: border-box;">26-27 September 2024</li><li fr-original-style="" style="box-sizing: border-box;">05-06 December 2024</li></ul><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Zoom&trade; Course</h5><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Attending a course via Zoom videoconferencing gives you all of the benefits of classroom training without the need to leave your home or office. You still benefit from a real tutor facilitating the programme, and the content is exactly the same.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cost: &pound;795 + vat</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">March 2024</strong>&nbsp;- 25th March (morning), 25th March (afternoon), 26th March (morning), 26th March (afternoon)</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">May 2024</strong>&nbsp;- 21st May (morning), 21st May (afternoon), 22nd May (morning), 22nd May (afternoon)</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">July 2024</strong>&nbsp;- 18th July (morning), 18th July (afternoon), 19th July (morning), 19th July (afternoon)</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">September 2024</strong>&nbsp;- 18th September (morning), 18th September (afternoon), 19th September (morning), 19th September (afternoon)</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">November 2024</strong>&nbsp;- 13th November (morning), 13th November (afternoon), 14th November (morning), 14th November (afternoon)</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">January 2025</strong>&nbsp;- 21st January (morning), 21st January (afternoon), 22nd January (morning), 22nd January (afternoon)</li></ul></section></article><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><br fr-original-style="" style="box-sizing: border-box;"></article></section></section>

Dickson Training Ltd

Train The Trainer Course

Classroom Course

Online Course

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>New, soon-to-be or future IT managers &amp; those working toward their ITMLE Certification will benefit from this course.</p>Overview<p>Developed by an experienced CIO, and then vetted by a board of senior IT industry executives, the ITMLP shows that those who successfully complete the ITMLP Final Exam bring credible and validated industry knowledge to the organizations they serve.</p><p>The IT Management &amp; Leadership Professional Bootcamp (ITMLP) is the first step for full IT Executive Certification (ITMLE). This Bootcamp covers IT topics vital to success for new/would-be IT managers.</p></div><div id="course-pills-2"><h4>Technical Leadership</h4><ul><li>Life as a Technical Manager</li><li>Influence-Based Technical Leadership</li><li>Managing Hybrid and Virtual IT Teams</li></ul><h4>IT Methodology and Innovation</h4><ul><li>Methodology Overview</li><li>IT Megatrends</li><li>Creating Innovative IT Solutions</li></ul><h4>Business of IT</h4><ul><li>IT Funding and Cost Center Management</li><li>IT Vendor Management</li><li>IT Internal Client Service</li></ul></div>

ITIL

Managed Learning Programme (MLP)

International Trauma Life Support (ITLS)

Investment Management Certificate (IMC)

IT Management and Leadership Professional (ITMLP) Certification

<div data-testid="summary" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand and mitigate your own personal drivers of conflict</strong></p><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Have you ever said &#39;They really push my buttons&#39; or &#39;I can&#39;t stand it when people...&#39;?</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">That&#39;s the sound of you being &#39;hooked&#39;. We all have values that we want to live by, and when they are challenged, that&#39;s when we are most likely to engage in a conflict.&nbsp;</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">In this online workshop, Gemma will teach you the conflict hooks model so that you can identify your common hooks and how to handle them to reduce or prevent conflict.&nbsp;</span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">What you will get from this 60-minute session:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Self-awareness of your conflict hooks</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Empathy for what may hook others</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Confidence to diplomatically speak about conflict with others</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How we will do it:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Exploration of how conflict hooks show up in teams</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learning how core values are inherent to conflict hooks</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Identifying your own conflict hooks</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Practice articulating your conflict hooks to others</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Tips for how to use your self awareness to reduce or prevent conflict</li></ul></span><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This online session is designed to be as interactive or passive as you wish. You are most welcome to ask questions, share challenges and discuss your ideas. You are equally we</span>lcome to join with your camera off and just listen in.</span></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">This session will be held on zoom &ndash; you will receive the meeting link once you book your place.</span></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">________</span></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Meet your trainer:</span></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Hi, I&rsquo;m Gemma Perella; a Personal Development Trainer and founder of The Self Leadership Initiative. The SLI is all about helping you to develop young leaders.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">As a teenager in 2006 I stumbled across a leadership training programme that changed my life. I went from an introverted outsider to a confident and driven educator. Ever since, my mission has been inspiring and empowering young people to become the best versions of themselves.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">Over the last 9 years I&#39;ve been working with organisations that support young people. I deliver interactive and practical training programmes to equip students with the kinds of skills &lsquo;they don&rsquo;t teach you in school&rsquo; in order to help them become the confident, resilient and emotionally intelligent leaders that the world needs.</span></p></div><div data-testid="organizerBrief" fr-original-style="" style="box-sizing: border-box;"><div data-testid="creator-signal-main-section" fr-original-style="" style="box-sizing: border-box;"><section data-testid="simplified-organizer-info" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></section></div></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Understand and mitigate your own personal drivers of conflict



Have you ever said 'They really push my buttons' or 'I can't stand it when people...'?
That's the sound of you being 'hooked'. We all have values that we want to live by, and when they are challenged, that's when we are most likely to engage in a conflict. 
In this online workshop, Gemma will teach you the conflict hooks model so that you can identify your common hooks and how to handle them to reduce or prevent conflict. 
What you will get from this 60-minute session:
Self-awareness of your conflict hooks
Empathy for what may hook others
Confidence to diplomatically speak about conflict with others
How we will do it:
Exploration of how conflict hooks show up in teams
Learning how core values are inherent to conflict hooks
Identifying your own conflict hooks
Practice articulating your conflict hooks to others
Tips for how to use your self awareness to reduce or prevent conflict
This online session is designed to be as interactive or passive as you wish. You are most welcome to ask questions, share challenges and discuss your ideas. You are equally welcome to join with your camera off and just listen in.
This session will be held on zoom – you will receive the meeting link once you book your place.
________
Meet your trainer:
Hi, I’m Gemma Perella; a Personal Development Trainer and founder of The Self Leadership Initiative. The SLI is all about helping you to develop young leaders.

As a teenager in 2006 I stumbled across a leadership training programme that changed my life. I went from an introverted outsider to a confident and driven educator. Ever since, my mission has been inspiring and empowering young people to become the best versions of themselves.

Over the last 9 years I've been working with organisations that support young people. I deliver interactive and practical training programmes to equip students with the kinds of skills ‘they don’t teach you in school’ in order to help them become the confident, resilient and emotionally intelligent leaders that the world needs.



The Self Leadership Initiative

Conflict Resolution

Team Leading

Conflict Management

Team Leader

Conflict

Leadership

Team Management

Leadership Development

Understand and mitigate your own personal drivers of conflict

What are your conflict hooks?

<h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Do you struggle with giving tricky feedback? Saying something important that you think others won&#39;t want to hear? Standing up for yourself and sharing your thoughts or needs? You are NOT alone! Having worked in a support role for a decent sized employer in the UK for over a decade, we KNOW that this is a challenge for many: a silent struggle that often goes untackled, unsupported and unresolved. Worse still, this is not a status quo without cost. It costs teams, departments and businesses in lost talent, efficiency and poor mental health. It costs YOU too; stress, anxiety, overwork and challenging relationships.</strong></strong></h3><h3 fr-original-style="" style="box-sizing: border-box;">We know there&#39;s a better way and we&#39;d like to share the core concepts with you! We won&#39;t be telling you what to do; that won&#39;t work. What we will be doing is sharing insights, tools and strategies that will allow you to build your confidence and develop your own &#39;tool kit&#39; for the trickier conversations in your life.</h3><h4 fr-original-style="" style="box-sizing: border-box;">We&#39;ll be exploring:</h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Essential information about humans and stuff that&#39;s hard to hear</em></em><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Getting clear about the issue</em></em><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">ABC Messaging</em></em><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Moving forward</em></em><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Here&#39;s what some of our delegates thought:</strong></strong></p><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 stars! This session is a great introduction to how having difficult conversations can create a more open and honest culture in an organisation.&#39;</blockquote><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 Stars! Great session lots of practical examples given and frameworks to support reframing going forward.&#39;</blockquote><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 Stars.I have been on a few webinars now and have always learnt so much. The content is delivered in an engaging way and I like that there are discussions that happen throughout - gives it a good balance of listening and discussion. I will forever recommend webinars from The Happy Human and look forward to any further upcoming webinars.&#39;</blockquote><h3 fr-original-style="" style="box-sizing: border-box;">This is an interactive workshop to give you the opportunity to think, explore and share your challenges and thoughts. You&#39;ll work in very small groups and we&#39;ll be considerate and respectful of personal preferences throughout. We know that&#39;s tough for some, but here&#39;s the rub - communication is something we can only get better at if we practice it out loud. We hope you&#39;ll give us a chance to show you what a difference a little support and kindness can make!</h3><h4 fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Happy Human Training

Wanna learn something simple yet so amazing that it's going to blow your mind?
Good, because this little workshop's a gem. 
Join Happy Human Training's Cami Rose as she shares her decades of experience as a counsellor and coach with an introduction to the power of noticing and the crucial role it can play in helping us better manage our day to day stresses, challenges and relationships.

A Manager's Guide To Challenging Conversations and How to Have Them Well

<h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Accelerate Your Co-Driving Career: Comprehensive Five-Week Training Program for the 2025 Season</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Prepare to dominate the 2025 rally circuit with our exclusive Five-Week Training Program, meticulously designed to enhance your skills and get you rally-ready. Whether you&rsquo;re a seasoned competitor or an aspiring talent, this program offers you the perfect opportunity to refine your expertise under the guidance of an experienced coach and competitor.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Program Highlights:</strong></p><h4 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Weekly Webinars &ndash; Commencing Tuesday, October 15th</strong></h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Join us for a series of engaging and informative webinars, where you&rsquo;ll learn from one of the best in the business.</p><h4 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Expert Instruction by Graham Raeburn</strong></h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our sessions are led by Graham Raeburn, a Motorsport UK qualified coach, bringing years of experience and success to help elevate your rally game.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Contents include:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Goal Setting and Strategic Planning&nbsp;</strong>Learn how to define your rally objectives and create actionable steps to achieve your desired outcomes.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Sponsorship and Promotion Mastery&nbsp;</strong>Discover effective strategies for securing sponsorships and promoting your rally profile to attract potential backers.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Pacenote Writing and Reading: A Practical Approach&nbsp;</strong>Gain in-depth insights into the art of pacenote writing and reading through detailed video reviews, helping you master this critical rally skill.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Effective Teamwork and Leadership&nbsp;</strong>Enhance your ability to lead and collaborate within your team, driving collective performance to new heights.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Optimizing Fitness for Rally Performance&nbsp;</strong>Understand the importance of physical fitness in rallying and get tips on maintaining peak performance levels.</p></li></ul><div fr-original-style="" style="box-sizing: border-box;"><font color="#101840" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Additionally every attendee will have an opportunity to earn commission via tracked links for sales of various products / webinars by Rally Navigation Training Services to help fund your 2025 rallying.</span></font></div>

Rally Navigation Training Services

Racing

Sports Coaching

Motorsport

Coaching

Elevate your rally career with our five-week training program starting October 15th. Led by Motorsport UK coach Graham Raeburn, this course covers goal setting, sponsorship, pacenote skills, teamwork, and fitness. Gain expert insights and prepare for the 2025 rally season. Register now for comprehensive, career-boosting training.

Accelerate your Co-Driving into 2025

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">This&nbsp;live virtual<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> <span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Business Agility Foundations (ICP-BAF) training &amp; certification program</span></strong>&nbsp;enables the participants to learn:</span></p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">1. How to Adapt to Business Needs</strong>: Participants gain the ability to quickly adapt to changing business requirements, ensuring they can effectively respond to market changes and challenges.</span></p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">2. Opportunity Identification Skills</strong>: Participants are equipped with the skills necessary to identify and leverage potential opportunities for enhancing business systems and delivering better business value.</span></p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">3. Transformation of Management Models</strong>: The program provides insights on how to transform traditional management and corporate governance models into modern frameworks that prioritize agility.</span></p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">4. Business Agility Mindset Building</strong>: It aims to cultivate a mindset focused on business agility, emphasizing the importance of agile principles in the context of business operations.</span></p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">5. Frameworks, Tools, and Techniques</strong>: Participants are introduced to various frameworks, tools, and techniques essential for implementing and maintaining business agility within an organization.</span></p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">6. Coverage of a Broad Range of Topics</strong>: The training covers a wide spectrum of topics, including Leadership, Lean System Thinking, Network Organization, Developing People, Managing Change, and Design Thinking.<br fr-original-style="" style="box-sizing: border-box;"></span></p><ul fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">Leadership for Agility:</span> </strong>Learn to lead with flexibility, fostering an environment where innovation thrives.</span></li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">Lean System Thinking:</span></strong><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);"> </span>Understand how to streamline processes for maximum efficiency and value delivery.</span></li><li style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Network Organization:</strong> <span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Discover how to leverage the power of networked teams and communication for enhanced collaboration and results.</span></span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">Developing People:</span></strong><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);"> </span>Focus on building and nurturing a team capable of driving and sustaining agility.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">Managing Change:</span></strong><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);"> </span>Master the strategies for managing change effectively, ensuring your organization remains resilient and responsive.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">Design Thinking:</span></strong><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);"> </span>Embrace customer-centric problem solving to create solutions that genuinely meet user needs and stand out in the market.</span></li></ul></ul><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">7. The Blend of Theory and Practice</strong>: Through a combination of case studies and theoretical knowledge, the program prepares participants to apply their skills as effective agility practitioners in real-world business scenarios.</span></p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">8. Certification Achievement</strong>: Upon successful completion, participants are awarded the ICP-BAF certification, recognizing their understanding and capability to foster business agility.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(65, 168, 95); box-sizing: border-box;" fr-original-style="color: rgb(65, 168, 95);">Bonus Module: <em fr-original-style="" style="box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Enhancing Business Agility with AI &amp; Analytics:</u></em>&nbsp;</span></strong>This bonus section covers how artificial intelligence (AI) and analytics can boost business agility. It explains how these technologies simplify decision-making, automate tasks, and analyze data to improve agile practices. Participants will learn about the practical uses of AI and analytics in making businesses more innovative and efficient, with real-world examples from agile environments. This module offers insights into using AI and analytics to enhance the agility of businesses.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">This course will be delivered through <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">live virtual sessions via Zoom</span></strong>.&nbsp;<span style="font-size: 14px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 14px;">There are the following dates on which you can opt for this course:</span></span></p><ol fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Business Agility | 3-5 Apr | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Business Agility | 5-7 Jun | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Business Agility | 28-30 Aug | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Business Agility | 16-18 Oct | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li></ol><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 14px;"><a href="https://drive.google.com/file/d/1UNdZWuOt1Sh55xk0BPGUclog8GhCiuMm/view?usp=drive_link" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(147, 101, 184); box-sizing: border-box;" fr-original-style="color: rgb(147, 101, 184);">Click Here</span></strong></a>&nbsp;</span>or download the <span style="font-size: 14px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 14px;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);"><u fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">detailed course brochure</strong></u></span></span> via the following link to make an informed decision:</div><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);"><a href="https://drive.google.com/file/d/1UNdZWuOt1Sh55xk0BPGUclog8GhCiuMm/view?usp=drive_link" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">https://drive.google.com/file/d/1UNdZWuOt1Sh55xk0BPGUclog8GhCiuMm/view?usp=drive_link</span></a><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">&nbsp;</span></span></div></li></ul>

ValueX2

https://www.valuex2.com/icagile-business-agility-foundations-certification-training/
https://www.linkedin.com/company/80563537/

Business Agility Foundations (ICP-BAF) Training & Certification Program | 3 days - 5 hrs/day | 9 am - 2 pm UK Time

<span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over &pound;570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">As a manager of a law firm, or more crucially an MLRO or MLCO, the ultimate responsibility for the firm&#39;s compliance, including with the MLR 2017, lies with you. It is your responsibility to ensure that the firm puts in place, reviews and updates compliant policies, controls and procedures. You must ensure that the firm maintains an up to date practice wide risk assessment. You are required to ensure that your employees are regularly given training on the MLR 2017 and associated risks.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If a breach occurs, the SRA will take a wider look at the firm and identify any supervisory deficiencies that may have contributed to failures by fee earners or support staff. It has proven that it will not shy away from holding to account managers, compliance officers and MLRO/MLCOs for failures by their firms to comply with requirements of the MLR 2017.</p></span></span><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">T<span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">his course will cover the following to assist firms MLROs, MLCOs and&nbsp;</span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Management with fulfilling their AML management responsibilities:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">How to comply with your obligations and stay compliant</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">FWRA &ndash; linked with PCPs</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">Mandatory AML Policies and Procedures - SRA have concerns</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">Training and supervising staff</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">Audits</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">SRA requirements</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">Reporting SARS</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">POCA/TA</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">Fulfilling reporting officer and compliance officer duties</div></li></ul></span></span></span><h2 fr-original-style="" style="box-sizing: border-box;"><span dir="ltr" fr-original-style="" style="box-sizing: border-box;">Target Audience</span></h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">The online course is suitable for MLROs, MLCOs, firm management and those supporting these roles.</span></p><h2 data-key="21" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2><p data-key="28" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="29" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="29:0" fr-original-style="" style="box-sizing: border-box;">Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.</span></span></p><p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="31" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="31:0" fr-original-style="" style="box-sizing: border-box;">Please note a recording of the course will&nbsp;</span><span data-offset-key="31:1" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">not&nbsp;</strong></span><span data-offset-key="31:2" fr-original-style="" style="box-sizing: border-box;">be made available.</span></span></p><h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="36" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="36:0" fr-original-style="" style="box-sizing: border-box;">Speaker</span></span></h2><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><a href="https://dglegal.co.uk/the-team/helen-torresi/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 180, 205); box-sizing: border-box;" fr-original-style="color: rgb(0, 180, 205);">Helen Torresi, Consultant, DG Legal</span></strong></a></h3><p style="color: rgb(89, 89, 91); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);"><span style="color: rgb(89, 89, 91); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);">Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.</span></p><p style="color: rgb(89, 89, 91); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);"><span style="color: rgb(89, 89, 91); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);">Helen&rsquo;s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p></span>

In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over £570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases.
As a manager of a law firm, or more crucially an MLRO or MLCO, the ultimate responsibility for the firm's compliance, including with the MLR 2017, lies with you. It is your responsibility to ensure that the firm puts in place, reviews and updates compliant policies, controls and procedures. You must ensure that the firm maintains an up to date practice wide risk assessment. You are required to ensure that your employees are regularly given training on the MLR 2017 and associated risks.
If a breach occurs, the SRA will take a wider look at the firm and identify any supervisory deficiencies that may have contributed to failures by fee earners or support staff. It has proven that it will not shy away from holding to account managers, compliance officers and MLRO/MLCOs for failures by their firms to comply with requirements of the MLR 2017.
This course will cover the following to assist firms MLROs, MLCOs and Management with fulfilling their AML management responsibilities:
How to comply with your obligations and stay compliant
FWRA – linked with PCPs
Mandatory AML Policies and Procedures - SRA have concerns
Training and supervising staff
Audits
SRA requirements
Reporting SARS
POCA/TA
Fulfilling reporting officer and compliance officer duties
Target Audience
The online course is suitable for MLROs, MLCOs, firm management and those supporting these roles.
Resources
Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.
Please note a recording of the course will not be made available.
Speaker
Helen Torresi, Consultant, DG Legal
Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.
Helen’s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).



DG Legal

Anti-Money Laundering (AML)

Anti-Money Laundering (AML) Training For MLROs, MLCOs And Law Firm Management Course

General Delegate

A discount is available for delegates attending from firms with a current retainer contract with DG Legal (please contact us by email to admin@dglegal.co.uk for confirmation of eligibility).   If you choose this option and are not eligible, you are still bound to pay the full rate and will be invoiced accordingly.

Retainer Delegate

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITILÂ© 4 Foundation certification and who want to prepare for ITILÂ© 4 Foundation exam.</p>Overview<p>By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITILÂ© Practices, and the new Service Value Chain that incorporate the core of ITILÂ© version 4.</p><p>ITILÂ© is the world?s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITILÂ© 4.  This course will earn you 21 PDUs. <br /><br /> <b>This class includes an exam voucher. </b></p></div><div id="course-pills-2"><h3>1 - ITIL 4 OVERVIEW</h3> <ul> <li>Introduction to ITIL</li> <li>Key Concepts of ITIL</li> </ul> <h3>2 - The ITIL Framework</h3> <ul> <li>The Four Dimensions of Service Management</li> <li>The ITIL Service Value System</li> </ul> <h3>3 - The ITIL Guiding Principles</h3> <ul> <li>Focus on Value</li> <li>Start Where You Are</li> <li>Progress Iteratively with Feedback</li> <li>Collaborate and Promote Visibility</li> <li>Think and Work Holistically</li> <li>Keep It Simple and Practical</li> <li>Optimize and Automate</li> </ul> <h3>4 - THE ITIL SERVICE VALUE SYSTEM (SVS)</h3> <ul> <li>Governance</li> <li>The Service Value Chain</li> <li>Continual Improvement</li> </ul> <h3>5 - Key ITIL Practices</h3> <ul> <li>Continual Improvement</li> <li>Service Level Management</li> <li>Change Control</li> <li>Incident Management</li> <li>Service Request Management</li> <li>Service Desk</li> <li>Problem Management</li> </ul> <h3>6 - Other ITIL Practices</h3> <ul> <li>General Management Practices</li> <li>Service Management Practices</li> <li>Technical Management Practices</li> </ul></div>

IT Service Management

IT Certifications

IT (Information Technology)

<p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communication is the essence of Leadership.</strong> This programme is the premiere of our leadership courses focusing on creating a culture of positive interaction, clear and respectful exchanges, all the while keeping high-performance productivity, ownership, and innovation in the forefront.</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Before the start of the learning session, delegates complete<b fr-original-style="" style="box-sizing: border-box;">&nbsp;the&nbsp;</b>TruTalent&trade; Learning &amp; Productivity (TTL &amp; P), a 20-minute online survey of an individual&rsquo;s productivity preferences and learning styles.&nbsp;</strong>The assessment identifies the individual&rsquo;s work and learning preferences for 4 styles and 12 environmental and mindset preferences. These elements affect, positively or negatively, how each individual achieves and performs in work-based learning environments. They also affect the way in which individuals concentrate, make decisions, solve problems, process information, approach and complete tasks, retain new and complex information, develop new skills, and interact with others.</p><h5 style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">DELEGATES WILL BE ABLE TO:</strong></h5><ul style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Use the TruTalent&trade; Learning &amp; Productivity assessment&nbsp;to increase productivity and</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;maximise performance;</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Set meaningful professional goals and celebrate success for incremental progress toward achievement;</strong></li></ul><ul style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Inspire innovation with teams to increase ownership and accountability;</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower employees and increase engagement with effective, positive</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;feedback;</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on positivity, setting an example for others that we are an organisation of &ldquo;yes&rdquo; and solutions; and</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improve spoken and written communications, creating an authoritative image of expertise.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Leadership &amp; Management Development</strong> is a 4-hour interactive virtual class.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">After a two-day seminar, our attendees remained in their seats wanting more from Dr Atkins. His direct, yet challenging approach to presenting topics seemed to mesmerize the participants. Many very lively discussions were part of our workshop&rsquo;s context. Personally, I am very interested in re-booking this type of experience every year for new leaders to undergo!</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Michael J. Whitlock, Director of Fay Corey Union &amp; Conferences |&nbsp;</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">SUNY Cortland</span>

Communication is the essence of Leadership. This programme is the premiere of our leadership courses focusing on creating a culture of positive interaction, clear and respectful exchanges, all the while keeping high-performance productivity, ownership, and innovation in the forefront.
Before the start of the learning session, delegates complete the TruTalent™ Learning & Productivity (TTL & P), a 20-minute online survey of an individual’s productivity preferences and learning styles. The assessment identifies the individual’s work and learning preferences for 4 styles and 12 environmental and mindset preferences. These elements affect, positively or negatively, how each individual achieves and performs in work-based learning environments. They also affect the way in which individuals concentrate, make decisions, solve problems, process information, approach and complete tasks, retain new and complex information, develop new skills, and interact with others.
DELEGATES WILL BE ABLE TO:
Use the TruTalent™ Learning & Productivity assessment to increase productivity and maximise performance;
Set meaningful professional goals and celebrate success for incremental progress toward achievement;
Inspire innovation with teams to increase ownership and accountability;
Empower employees and increase engagement with effective, positive feedback;
Focus on positivity, setting an example for others that we are an organisation of “yes” and solutions; and
Improve spoken and written communications, creating an authoritative image of expertise.
 
Online Format—Leadership & Management Development is a 4-hour interactive virtual class.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



After a two-day seminar, our attendees remained in their seats wanting more from Dr Atkins. His direct, yet challenging approach to presenting topics seemed to mesmerize the participants. Many very lively discussions were part of our workshop’s context. Personally, I am very interested in re-booking this type of experience every year for new leaders to undergo!
Michael J. Whitlock, Director of Fay Corey Union & Conferences | SUNY Cortland

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