379 Leadership courses delivered Live Online

This Strategy Insights Masterclass explores what strategic planning is really about and how to approach it effectively (including how to consider the uncertainty of the future).

This coaching programme is for aspiring women leaders in higher education, delivered in real time, fully online. Five workshops have been designed to support you in a group environment to work actively towards realising your professional goals, whatever they may look like, focused on leadership at all levels in higher education. HE needs leaders like you - workshops with Coach Academic will help to propel you to becoming one. For all academics who are female/identify as female. During this coaching experience you will explore and learn from: - your values and beliefs, and how they impact on your professional identity and actions - your beliefs about higher education, leadership, and yourself - your strengths and how to harness them for impact - your areas for development, and embracing the actions you choose to address these - your internal and external blockers, and how to manage these - your motivation - why do you want to lead in HE? From these you will be able to build your confidence and your leadership identity, and take concrete steps towards becoming the leader you aspire to be.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is any IT, facilities or data centre professional who works in and around the data centre and has the responsibility to achieve and improve efficiency and environmental sustainability, whilst maintaining the availability and manageability of the data centre. Overview After completion of the course the participant will be able to: Understand the impact of data centres on the environment Describe the various environmental/energy management standards Understand the purpose and goals of the legally binding international treaties on climate change Implement various sustainable performance metrics and how to use them in the data centre environment Manage data centre environmental sustainability using international standards Set up the measurement, monitoring and reporting of energy usage Use power efficiency indicators in a variety of data centre designs Use best practices for energy savings in the electrical infrastructure and in the mechanical (cooling) infrastructure Use best practices for energy savings for the ICT equipment and data storage Understand the importance of water management and waste management Understand the different ways to use sustainable energy in the data centre Get practical tips and innovative ideas to make a data centre more sustainable The CDESS© course is aimed at providing knowledge of the standards and guidelines related to environmental sustainability, and how to move your data centre (existing or new) to a more environmentally sustainable design and operations. IMPACT OF DATA CENTRES ON THE ENVIRONMENT * Predictions in 2010 * Current situation * Outlook and commitments WHAT IS ENVIRONMENTAL SUSTAINABILITY * The importance of sustainability * Senior management commitment * Environmental sustainability framework * Sustainability policies * Performance standards and metrics * Information policies * Transparency * Awareness * Service charging models ENVIRONMENTAL MANAGEMENT * Environmental sustainability framework (ISO 14001) * Standards and guidelines ? ISO 50001 / ISO 30134 * Measurement and categories * Baselining * Trend analysis * Reporting POWER EFFIðCIENCY INDICATORS * Various eðfficiency indicators * Power Usage Effectiveness (PUE) * PUE measurement levels * Factors affecting PUE * Measurement points and intervals * PUE in mixed source environments * Measuring PUE in a mixed-use building * PUE reporting * Impact of PUE after optimising IT load ELECTRICAL ENERGY SAVINGS (ELECTRICAL) * Identifying the starting point for saving energy * Sizing of power * DC power * Generators * UPS systems * Power Factor (PF) * Energy savings on lighting ELECTRICAL ENERGY SAVINGS (MECHANICAL) * Energy savings on the cooling infrastructure * Temperature and humidity setpoints * Various energy eðcient cooling technologies * Energy savings on the airflow * Liquid cooling * Energy reusage * PUE, ERE/ERF and Control Volume ELECTRICAL ENERGY SAVINGS (ICT) * Procurement * IT equipment energy eðfficiency * ITEEsv, SMPE, SMPO * IT equipment utilisation * Server virtualisation * Open compute project ELECTRICAL ENERGY SAVINGS (DATA STORAGE) * Data management * Data storage management * Data storage equipment effiðciency WATER MANAGEMENT * Water Usage Effectiveness (WUE) * Improving WUE * Water usage at the power generation source * Energy Water Intensity Factor (EWIF) WASTE MANAGEMENT * Waste management policies * Life-cycle assessment (Cradle to the grave) * 3 R?s for waste management * Reduce * Reuse * Second-hand market * Recycle SUSTAINABLE ENERGY USAGE * Sustainable energy sources * Power purchase agreements * Energy attribute certificates * Renewable Energy Factor (REF) * Matching renewable energy supply and demand * Sustainable energy storage * Carbon trading AUTOMATED ENVIRONMENTAL MANAGEMENT SYSTEMS * Use of AI and machine learning * Load migration * Data Centre Infrastructure Management (DCIM) solutions

Duration 3 Days 18 CPD hours This course is intended for New managers wanting to become skilled in their management roles will benefit from this course Overview Describe the roles that a manager has in an organization Identify and nurture talent in your team Build a management vision for success Create strategies to motivate and empower your team Combine leadership qualities and influence skills to motivate your team Plan and manage effective meetings In this course, students will learn how to confidently acquire and build these skills through relevant discussions, team and individual activities. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. THE MANAGER\'S ROLE * Distinguishing a Manager\'s Role from Function Understanding Interpersonal, Informational, and Decision Roles 2. BUILDING A SHARED VISION * Defining a Shared Vision Building a Strong Vision Creating and Communicating a Vision Statement Identifying Benefits of Your Vision 3. LEADERSHIP AND INFLUENCE * Identifying the Characteristics and Qualities of a Leader Modeling the Way and Enabling Others to Act Encouraging Your Inner Innovator and Mastering the Art of Persuasion Creating Mutual Respect Effectively Communicating and Reasoning with Others 4. NURTURING TALENT * Calibrating Talent Finding and Nurturing the Attributes that Meet Your Requirements Articulating Culture and Hiring for a Cultural Fit Looking to the Future - Developing and Executing a Plan Succession Planning Creating and Fostering Employee Engagement Coaching, Training, and Development 5. DELEGATION AND EMPOWERMENT * Working with Workgroups and Teams Delegating Progress Tracking and Reviewing Results 6. BUILDING A BETTER MEETING * Planning and Preparing a Meeting Identifying Proper Participants Creating an Agenda Evaluating the Use of Technology ADDITIONAL COURSE DETAILS: Nexus Humans Evolving into the Manager Role training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Evolving into the Manager Role course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Based on our extensive work and experience with leaders, both in the private and public sectors, this ILM Level 5 Coaching and Mentoring programme has been designed to develop the capability of leaders to positively impact the performance of individuals and teams. We are experts at unlocking peak performance. Coaching and mentoring improves relationships, performance and engagement. This programme has been created to sharpen a leader's skills - enabling them to balance control, commitment and empowerment through productive conversations with individuals and teams. Scroll down to find out more about this ILM Level 5 qualification, or use the buttons below to jump straight to the scheduled course dates and prices. All of our ILM Programmes are provided in partnership with The BCF Group, which is the ILM Approved Centre we deliver under. -------------------------------------------------------------------------------- COURSE SYLLABUS The syllabus of the ILM Level 5 Qualification in Business Coaching and Mentoring is comprised of six modules, covering the following: MODULE ONE INTRODUCTION * 1.1) Explore the myths * 1.2) What is coaching and mentoring? * 1.3) What is business coaching? * 1.4) Thoughts and perceptions * 1.5) 7 competencies of a coach * 1.6) Definitions - Mentoring / Consulting / Coaching / Therapy / Counseling MODULE TWO MODELS AND PRACTICE * 2.1) The Wheel of Life * 2.2) Johari's Window * 2.3) KASH - Knowledge, Attitude, Skills, Habits of an effective coach * 2.4) STAR / GROW model * 2.5) Effective use of Paradigm cards * 2.6) Practice and feedback MODULE THREE BUILDING THE RELATIONSHIP * 3.1) Self-management * 3.2) How motivation works * 3.3) Personality & behavioural traits * 3.4) Rapport and trust MODULE FOUR COMMUNICATION AND PRACTICE * 4.1) Non-verbal communication * 4.2) Effective communication * 4.3) Questioning through 2nd/3rd/4th level questioning * 4.4) Building a bank of coaching questions * 4.5) Practice and feedback MODULE FIVE STRUCTURE * 5.1) Introduction * 5.2) The coaching cycle * 5.3) How to give feedback * 5.4) The COMET model * 5.5) Executive coaching * 5.6) Psychometrics * 5.7) Closing the coaching session MODULE SIX WELL-FORMED OUTCOMES * 6.1) Challenge and focus steps * 6.2) Coaching goals * 6.3) Establishing the gap analysis * 6.4) Using diagnostic tools * 6.5) SMART objectives * 6.6) Designing & planning focus steps * 6.7) Gaining commitment * 6.8) Practice and feedback -------------------------------------------------------------------------------- WHO IS IT FOR? Business coaching is the skill to have in today's rapidly changing business climate. People and team development through business coaching is fast, efficient and cost effective, and will get you measurable results. The ILM Level 5 Qualifications in Business Coaching and Mentoring are highly accessible and have been designed for all tiers of director, management and supervisory level, or indeed anyone involved in people development. With a business-relevant, tried-and-tested approach, we encourage participants to bring live business issues and case histories with them on the course. -------------------------------------------------------------------------------- ACCREDITATION Upon completion of this programme all attendees will receive the 'ILM Endorsed Programme in Business Coaching & Mentoring' certificate. Participants will also be eligible to receive ILM letters after their name; either AMInstLM (Affiliate/Associate Member Institute Leadership & Management) or MInstLM (Member Institute Leadership & Management). As with all ILM Accredited Programmes, participants will need to complete the post-programme activity in order to achieve their full 'ILM Level 5 Certificate in Coaching and Mentoring in Management' certificate. These elements have been designed in order to show to the Institute of Leadership and Management (ILM) that you are able to put the skills and techniques learned on the programme into practice. Full support and guidance is provided for completing these final elements. -------------------------------------------------------------------------------- REQUIRED ACTIVITIES PRE-COURSE We ask you to come prepared with issues which you are currently experiencing that you would be happy to discuss and be coached on. We also send out a short document containing questions and exercises which will help our coaches understand you better and work with you in order to receive the best training. POST-COURSE To achieve this ILM qualification, participants will have to complete the following post-course activities: 3 x work-based assignments need to be completed within 1 year from attendance and registration. Embedded in the assignments, the Certificate will require delegates to complete 18 hours of coaching or mentoring activity with 2-3 people. The Diploma will require delegates to complete 54 hours of coaching or mentoring with 4-9 people. Tutor guided learning will take on the format of book and video reviews with ongoing tutor guidance and support via phone, Skype or face-to-face. Optional: Self-initiated 2 x 45 min executive coaching sessions per delegate to offer a coaching best practice view. -------------------------------------------------------------------------------- COURSE MATERIAL Each participant will be issued with a workbook to assist them both during and after the course, which will contain information, guidance and forms to assist with the coaching sessions. Participants will also complete a Paradigm psychometric report [https://www.dicksontraining.com/paradigm-psychometrics/index.php] and receive a year's membership with the Institute of Leadership & Management (ILM). -------------------------------------------------------------------------------- IN-HOUSE & CLASSROOM COURSES AVAILABLE ONLINE We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group [https://www.thebcfgroup.co.uk/business-coaching/ilm-level-5-business-coaching-and-mentoring.php]) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. -------------------------------------------------------------------------------- SCHEDULED COURSES CLASSROOM COURSE - NOTTINGHAM (NG12 4DG) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. In addition to the 2 days in the classroom, delegates will need to undertake self-directed learning and 3 work-based assignments. As a guide, this is estimated to take 3 hours per week for 12 months. Diploma: £2,195 + vat | Certificate: £1,895 + vat * 03-04 October 2023 * 22-23 February 2024 CLASSROOM COURSE - READING (RG41 5QS) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. In addition to the 2 days in the classroom, delegates will need to undertake self-directed learning and 3 work-based assignments. As a guide, this is estimated to take 3 hours per week for 12 months. Diploma: £2,195 + vat | Certificate: £1,895 + vat * 14-15 September 2023 * 14-15 December 2023 * 14-15 March 2024 ZOOM™ COURSE Attending a course via Zoom videoconferencing gives you all of the benefits of classroom training without the need to leave your home or office. You still benefit from a real tutor facilitating the programme, and the content is exactly the same. The only difference is that we split the course into four half-day sessions to make it easier on your eyes! Diploma: £1,795 + vat | Certificate: £1,495 + vat * September 2023 - 25th Sep (morning), 25th Sep (afternoon), 26th Sep (morning), 26th Sep (afternoon) * November 2023 - 6th Nov (morning), 6th Nov (afternoon), 7th Nov (morning), 7th Nov (afternoon) * January 2024 - 11th Jan (morning), 11th Jan (afternoon), 12th Jan (morning), 12th Jan (afternoon) * March 2024 - 11th Mar (morning), 11th Mar (afternoon), 12th Mar (morning), 12th Mar (afternoon) * May 2024 - 14th May (morning), 14th May (afternoon), 15th May (morning), 15th May (afternoon) * July 2024 - 9th Jul (morning), 9th Jul (afternoon), 10th Jul (morning), 10th Jul (afternoon -------------------------------------------------------------------------------- DICKSON TRAINING LTD Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.

This 2 day course is ideal for Team Leaders and Managers who have had little or no training in the role where they have to lead a team and take on management responsibilities. It will give them confidence and the skills to take decisions and get the best performance from their team. The most popular of our management training courses, the First Line Management course is specifically for people who are new to a management position or who are about to undertake a management position and have had no formal management training. Anyone who is new to a management or supervisory position will benefit from this course. Run over two days, the syllabus of the First Line Management course will cover a wide range of topics to give new or inexperienced managers a firm understanding of the foundations needed to begin their journey as a manager. It includes units on effective communication, managing your team, managing yourself, delegating, setting objectives, effective planning and personal development. -------------------------------------------------------------------------------- COURSE SYLLABUS MODULE ONE ROLE ASSESSMENT AND PERSONAL DEVELOPMENT PLANNING * Understanding roles and responsibilities * Outline framework of management * Taking the step into management * Identifying personal development needs and planning MODULE TWO EFFECTIVE COMMUNICATION SKILLS * Communicating to be effective - how and what to communicate * Designing effective questioning techniques and listening actively * Non-verbal communication * Dealing with, and responding to, differing communication styles MODULE THREE MANAGING YOURSELF * Use of planning tools and techniques * Dealing with time stealers and interruptions * Learn how to delegate effectively MODULE FOUR MANAGING YOUR TEAM * Understanding different management styles and how to use them * Recognising performance management * Setting expectations and clearly defining roles and responsibilities * Pinpointing performance and motivating your team/individuals * Learning the management actions required to maintain team effectiveness * Team dynamics and looking at individual behaviour within teams -------------------------------------------------------------------------------- FIRST LINE MANAGEMENT COURSE Management is the efficient, effective and economic use of resources to achieve results with and through the efforts of other people. Leadership – a definition Inspiring others to follow your lead by creating a compelling vision of the future, whereby targets are not merely achieved, but are surpassed . Leadership – a definition Inspiring others to follow your lead by creating a compelling vision of the future, whereby targets are not merely achieved, but are surpassed . The Role of the First Line Manager as ‘Leader'. First Line Managers have Leadership responsibilities – this is often the biggest challenge for Team Leaders and Supervisors who have to adapt from performing a task to motivating a team. At the beginning of the 21st century, the most powerful sources of growth, employment and wealth creation are found in innovation-driven industries. As a result, organisational leaders face a whole new set of challenges. They have to change and will increasingly need to rely on the knowledge, skills, experience and judgement of all their people. Organisational leaders will need to place less emphasis on traditional structures and control, and concentrate on five key priorities: . Five Key Priorities . * using strategic vision to motivate and inspire * empowering employees at all levels * accumulating and sharing internal knowledge * gathering and integrating external information * challenging the status quo and enabling creativity Using Strategic Vision. Effective leaders will develop a strategic vision that is clear and compelling, and communicate it in a way that gives a real sense of purpose and direction. A powerful vision is clear about direction and objectives, proactive in its approach, but allows room for flexibility about the means of achievement. A powerful vision is important because it is one way of linking the present to a desirable future. The role of strategic planning is then to map out a path to achieve that vision. However, visionary thinking should not be the exclusive province of the organisation's top executives. Successful leaders will encourage participation in the formulation of a strategic vision that offers different perspectives and encourages commitment. It is also important to empower employees with the responsibility and authority to implement the vision. . Empowering Employees. Some people have proposed the view that the great leader is a great servant [2]. Certainly, many organisations believe that an environment based on trust will produce better results than one of rules, regulation and hierarchy. This means that leaders will increasingly have to respond to their employees' needs and take on some unaccustomed roles, such as coach, teacher, information provider, facilitator, listener or supporter. But for empowerment to work, organisations will have to share information and knowledge far more than they have done in the past. This will certainly include First Line Managers . Challenging the status quo and enabling creativity. There are a number of ways in which effective First Line Managers can challenge the status quo and enable creativity: . Facilitate ‘constructive dissent', i.e. encourage people to question openly a manager's perspective without fear of retaliation. An interesting example of this is at Motorola, where employees can file a ‘minority report' and lodge a different point of view to their immediate First Line Manager on a business issue.Foster a culture that encourages risk-taking.Create a sense of urgency by producing a compelling picture of the risks of not changing. To summarise, successful First Line Managers will be those that are proactive both in facilitating organisational learning and encouraging positive adaptation to external changes. . A 2 day First Line Manager Course will accelerate the process for Team Leaders and Supervisors to reach a high level of competence and confidence in the Leadership role they have . -------------------------------------------------------------------------------- SAMPLE EXERCISES Our range of bespoke First Line Manager modules works wonders! The course outlines may look as you'd expect - but the content, approach and effect is very much greater than expectations. We have a very large library of innovative exercises that are highly effective in capturing and embedding the learning points in a practical way. Following each exercise - that may be aligned to a 'Financial Theme' - they are debriefed fully and related to how the learning can to be applied back in the work-place. They are also really great fun!! Here are some template modules and sample exercises designed to embed the learning in a motivational and memorable way:- SAMPLE 'ICE-BREAKER' EXERCISE - NUMBER CRUNCH The team must be effectively led and motivated to work as one to reach their objective of visiting each location in a short period of time. Debrief - Leadership and co-ordination, strategy and planning, adapting approach, decision making & control SAMPLE EXERCISE - THROUGH THE HOOP Taking the full team through the 'hoop' within the 'stretching' time limit is likely to exceed the group's own self-limitations. TIME MANAGEMENT SAMPLE EXERCISE - CONES This task requires the team to take a numbered tower of 5 cones from point 'A' to 'B' in a specific order; this will have to meet the criteria outlined in the brief. The option of 'C' is vital to achieve the results. Debrief: * Stepping back for overview * Planning disciplines * Time-budgeting * Skills audit for delegation HANDLING CONFLICT SAMPLE EXERCISE - CAVE RESCUE * Requires that the group make some difficult choices and then hold a press conference to justify their decisions while under scrutiny and criticism. This also displayed some required leadership learning; notably that a unified leadership team is crucial to gain commitment and confidence and also how vital it is to plan for any communication that will involve some sort of conflict. * Handling Conflict and maintaining control in a professional manner are key debriefing points from this exercise. COMMUNICATION, NEGOTIATION & INFLUENCE SAMPLE EXERCISE - RED & WHITE There is a specific time managed agenda and itinerary, which puts the group under pressure. The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing Points: * Engaging the other group to 'buy-in' to collaboration * Commercial consequences when collaboration is lacking or difficult * Effective communication and influence across barriers GLOBAL THINKING & BUSINESS MIND-SET SAMPLE EXERCISE - DRAGON'S DEN The delegation is split into 2 -3 groups - each with a specific product or service to win the Dragons' investment. (A specialised Toy; A unique Team Building Training programme; An eBook Library; An innovative soft-ware package for the Retail Industry Sector. They have to also present to the Dragon's Den their business case for feedback and negotiate with the Dragons to gain either an 'I'm in' or an 'I'm out' reply. Debrief: * Global business potential * Supply Chain appreciation * Commercial framework PERFORMANCE MANAGEMENT SAMPLE EXERCISE - JUGGLING The group will be asked to set their own team target of how many 'issues' (balls) they can manage at one time. This involves devising a sequence between the group to achieve maximum results without making any mistakes. We introduce different balls which represent different degrees of complexity, challenging the group's preparation and approach to a variety 'team members' needs. Debrief: * How to maintain focus when pressure is applied * Ensuring effective communication * Clarifying the approach for dealing with the unexpected * Setting expectations and reviewing delivery * Treating every team member as an individual PRIORITISATION & ORGANISATION SAMPLE EXERCISE - LABYRINTH This activity requires the group to solve a number of tasks through verbal communication only, but they will be forbidden to write any information down or make any gestures using their hands. They will each be provided with a great deal of different pieces of data that has to be assimilated within an increasingly pressurised time-scale. The material also contains distracting and misleading 'red-herrings'. The task requires delegates to keep focussed on the 'critical path' and be very organised in order to meet the dead-line. Debrief: * Rigour of planning - SMART * Prioritising through ambiguity * Time budgeting * Assigning roles & responsibilities to break down volume of material * The value of keeping accurate records -------------------------------------------------------------------------------- IN-HOUSE & CLASSROOM COURSES AVAILABLE ONLINE We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group [https://www.thebcfgroup.co.uk/management-training/first-line-manager-course.php]) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. -------------------------------------------------------------------------------- IN-HOUSE COURSES This is our own management training course which has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry. This means that the course syllabus is flexible and can be tailored to the specific requirements of a new first line manager or managers, making it ideal for companies or organisations who require an in-house first line management training course which is attended by a number of current or potential managers. -------------------------------------------------------------------------------- SCHEDULED COURSES A one day version of this First Line Management course is available as an Open Course delivered at our partner, the BCF's Training suites in Nottingham and Reading from the following scheduled dates... CLASSROOM COURSE - NOTTINGHAM (NG12 4DG) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. Cost: £595 + vat * 16 October 2023 * 09 January 2024 * 11 March 2024 CLASSROOM COURSE - READING (RG41 5QS) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. Cost: £595 + vat * 07 December 2023 * 15 February 2024 * 14 May 2024 ZOOM™ COURSE Attending a course via Zoom videoconferencing gives you all of the benefits of classroom training without the need to leave your home or office. You still benefit from a real tutor facilitating the programme, and the content is exactly the same. Cost: £495 + vat * 11 September 2023 * 04 December 2023 * 13 March 2024 -------------------------------------------------------------------------------- DICKSON TRAINING LTD Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.

Duration 2 Days 12 CPD hours This course is intended for Professionals who want to develop or strengthen their leadership position will benefit from this course. Overview Enhance your leadership effectiveness through your message Communicate with greater openness and authenticity Craft compelling messages that connect people to purpose Engage, motivate, and inspire others to embrace change Apply your leadership voice to increase your impact and influence Leaders inspire followership in others. Whether speaking conversationally or presenting before a group, a powerful leadership message delivered with impact and focused on the needs of the audience, can motivate and energize others. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. LEADING WITH AUTHENTICITY * Adopting a Structured Approach * Linking Authenticity and Awareness * Enhancing Self-Awareness * Applying the Johari Window 2. YOUR LEADERSHIP VOICE * Becoming an Authentic Leader * Assessing Key Competencies * Defining Your Leadership Purpose 3. A COMPELLING VISION * Crafting Your Vision for Change * Clarifying Goals and Outcomes 4. CRAFTING YOUR MESSAGE * Speaking with Credibility, Emotion, and Logic * Leading from Anywhere * Applying Techniques for Engaging Others * Engaging Through Storytelling 5. DELIVERING YOUR MESSAGE * Bridging Different Thinking * Flexing Communication Styles * Adjusting for Style and Impact 6. REVIEWING YOUR RESULTS * Reviewing and Adjusting * Taking an Iterative Approach * Repeating, Reiterating, and Building Support

Duration 1 Days 6 CPD hours This course is intended for Individuals taking this course may be new managers and individual contributors seeking to develop or enhance leadership abilities with practical skills. Overview Transition from an individual contributor to a leader. Develop an effective team. Lead a team effectively. Increase your effectiveness in leading different types of teams. Develop a team mission, values statement, and vision to achieve business results. You have developed skills to be successful in your field. In this course, you will learn the practical skills you need to be an effective leader in your organization. Leadership enhances the skills employees at all levels need to be truly successful. When you learn practical leadership skills, you\'ll have the ability to motivate, coach, communicate with, and teach employees in such a way that they are more effective in their jobs and, as a result, you become more effective in your job. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. Prerequisites Students should possess experience working in an organization as an individual contributor or possibly as a manager. 1. TRANSITIONING FROM INDIVIDUAL CONTRIBUTOR TO LEADER * Define Leadership * Identify Your Leadership Style * Redefine Your Role 2. DEVELOPING AN EFFECTIVE TEAM * Build an Effective Team * Coach for Performance * Empower Your Team Members 3. LEADING A TEAM EFFECTIVELY * Influence for Results * Lead Your Team Through Organizational Change 4. LEADING DIFFERENT TYPES OF TEAMS * Work with Different Types of Teams * Overcome Communication Barriers * Overcome Issues Among Team Members 5. ALIGNING YOUR STRATEGY FOR BUSINESS RESULTS * Establish a Team Mission * Determine Team Core Values * Write a Team Vision Statement

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. HOW CUSTOMER JOURNEYS ARE DESIGNED * Understand the concept of the customer journey * Understand the ways of designing and improving customer journeys * HOW TO TARGET MARKETS AND STAKEHOLDERS * Understand the characteristics of markets * Understand marketing activities and techniques * Know how to describe customer needs and internal and external factors that affect these * Know how to identify service providers and explain their value propositions * HOW TO FOSTER STAKEHOLDER RELATIONSHIPS * Understand the concepts mutual readiness and maturity * Understand the different supplier and partner relationship types, and how these are managed * Know how to develop customer relationships * Know how to analyze customer needs * Know how to use communication and collaboration activities and techniques * Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships * Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management * HOW TO SHAPE DEMAND AND DEFINE SERVICE OFFERINGS * Understand methods for designing digital service experiences based on value driven, data driven and user centered service design * Understand approaches for selling and obtaining service offerings * Know how to capture, influence and manage demand and opportunities * Know how to collect, specify and prioritize requirements from a diverse range of stakeholders * Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design * HOW TO ALIGN EXPECTATIONS AND AGREE DETAILS OF SERVICES * Know how to plan for value co-creation * Know how to negotiate and agree service utility, warranty and experience * Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management HOW TO ONBOARD AND OFFBOARD CUSTOMERS AND USERS * Understand key transition, onboarding and offboarding activities * Understand the ways of relating with users and fostering user relationships * Understand how users are authorized and entitled to services * Understand different approaches to mutual elevation of customer, user and service provider capabilities * Know how to prepare onboarding and offboarding plans * Know how to develop user engagement and delivery channels * Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services * Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement HOW TO ACT TOGETHER TO ENSURE CONTINUAL VALUE CO-CREATION * Understand how users can request services * Understand methods for triaging of user requests * Understand the concept of user communities * Understand methods for encouraging and managing customer and user feedback * Know how to foster a service mindset (attitude, behavior and culture) * Know how to use different approaches to provision of user services * Know how to seize and deal with customer and user ?moments of truth? * Know how the ?Service request management? practice can be applied to enable and contribute to service usage HOW TO REALIZE AND VALIDATE SERVICE VALUE * Understand methods for measuring service usage and customer and user experience and satisfaction * Understand charging mechanisms * Know how to assess service value realization * Know how to prepare to evaluate and improve the customer journey * Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization * ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. ADDITIONAL COURSE DETAILS: Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This course has been designed and approved by the ILM (Institute of Leadership and Management). The recognition from the ILM means delegates receive an ILM Recognised Certificate from the ILM upon successful completion of the course. All of our ILM Programmes are provided in partnership with The BCF Group [https://www.thebcfgroup.co.uk/interpersonal/train-the-trainer.php], which is the ILM Approved Centre we deliver under. -------------------------------------------------------------------------------- VENUE DETAILS NOTTINGHAM The BCF Group Ltd, 5 Wheatcroft Business Park, Landmere Lane, Edwalton, Nottingham, NG12 4DG  Suitable for Wheelchairs All Nottingham courses are held at the head office of The BCF Group. The comfortable training suites (which are situated on ground level, as well as the toilet facilities, making them wheelchair-friendly) are fully air conditioned with natural daylight. Plentiful on-site free car parking is also available. -------------------------------------------------------------------------------- IN-HOUSE COURSES Our Train The Trainer course has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry. The course syllabus is flexible and can be tailored to the specific requirements of your organisation and industry. If you would like to discuss how we can tailor this Train The Trainer course for you and/or run it at your premises, please contact us. -------------------------------------------------------------------------------- SCHEDULED COURSES CLASSROOM COURSE - NOTTINGHAM (NG12 4DG) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. Cost: £895 + vat * 16-17 April 2024 - COURSE FULL * 29-30 April 2024 * 18-19 June 2024 * 15-16 August 2024 * 14-15 October 2024 * 03-04 December 2024 CLASSROOM COURSE - READING (RG41 5QS) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. Cost: £895 + vat * 05-06 March 2024 * 25-26 June 2024 * 26-27 September 2024 * 05-06 December 2024 ZOOM™ COURSE Attending a course via Zoom videoconferencing gives you all of the benefits of classroom training without the need to leave your home or office. You still benefit from a real tutor facilitating the programme, and the content is exactly the same. Cost: £795 + vat * March 2024 - 25th March (morning), 25th March (afternoon), 26th March (morning), 26th March (afternoon) * May 2024 - 21st May (morning), 21st May (afternoon), 22nd May (morning), 22nd May (afternoon) * July 2024 - 18th July (morning), 18th July (afternoon), 19th July (morning), 19th July (afternoon) * September 2024 - 18th September (morning), 18th September (afternoon), 19th September (morning), 19th September (afternoon) * November 2024 - 13th November (morning), 13th November (afternoon), 14th November (morning), 14th November (afternoon) * January 2025 - 21st January (morning), 21st January (afternoon), 22nd January (morning), 22nd January (afternoon)