Name: citizenAID
Price: 399 GBP
Availability: InStock

Redhill

<h3><b>SIP training course description</b></h3>
      <p> A hands on course covering IP telephony with SIP. The course starts with a brief review of knowledge students should already possess including RTP and RTCP. The main focus is on SIP though, progressing from what SIP is through SIP signalling, call processing and architectures, moving onto more advanced issues including security, multimedia, and interoperability. Hands-on practicals follow each major theory session. </p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
         <li>Explain how SIP works.</li>
					<li>Analyse SIP packets.</li>
					<li>Deploy SIP IP telephony solutions.</li>
                    <li>Integrate SIP with other telephony solutions.</li>
                  </ul>
       
        <h5>
        <b>SIP training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Technical staff working with SIP. </p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>Definitive VoIP for engineers </p>
              
							<li><b>Duration</b></li>
							
              <p>3 days
						</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>SIP training course contents</b></h3>
      <ul>
				<li>VoIP review</li><p>
What is VoIP? Brief review of IP, Brief review of
telephones and voice. RTP, RTCP, mixers and
translators. <br /><span>Hands on</span> Analysing RTP packets.
				</p><li>What is SIP?</li><p>
Why SIP? SIP history, SIP standards, SIP
capabilities, key services, how SIP works, and a
basic SIP call. <br /><span>Hands on</span> Peer to peer SIP.
</p><li>SIP messages</li><p>
SIP sessions, SIP flows, Message structure,
INVITE, ACK, BYE, CANCEL, OPTIONS,
REGISTER. Extension methods. Response codes.
SIP call flows. <br /><span>Hands on</span> Analysing SIP packets.
</p><li>SIP architectures</li><p>
UA client, UA server, Proxy servers, Redirect
servers, registrars. SIP phones, gateways,
application servers, and other products. Stateful
and stateless servers. Various call scenarios.
<br /><span>Hands on</span> SIP proxies.
</p><li>SIP addressing</li><p>
URLs, SIP addresses, registration, Location and
Directory servers. Address tracking. <br /><span>Hands on</span> SIP
and DNS.
</p><li>Supplementary services</li><p>
SIP signalling, signalling compression, Call hold,
Call forwarding, Home and away scenarios,
transfers, conferences, call control. <br /><span>Hands on</span>
Analysing SIP supplementary services.
</p><li>SDP</li><p>
What is SDP? Multimedia, multimedia session
announcement, invitation and others. Relationship
with SIP. <br /><span>Hands on</span> Video conferencing with SIP.
</p><li>SIP security</li><p>
Access control, Authentication, encryption,
firewalls. <br /><span>Hands on</span> SIP authentication.
</p><li>Interoperability</li><p>
Inter working with PSTN, ISUP to SIP mapping,
SIP and 3G, SIP-T, SIP and SIGTRAN. SIP and
H323. <br /><span>Hands on</span> SIP and gateways.
</p><li>SIP mobility</li><p>
Terminal mobility, service mobility, personal
mobility, Mobile IP, SIP signalling flows in 3G.

</p>
      </ul>

Systems & Network Training

Network & Security

Network Engineer

Definitive SIP for engineers

General Admission

<h3><b>VoIP training course description</b></h3>
      <p>
                   Convergence of voice and data is now a common place mainstream technology. Our Voice Over IP course investigates the characteristics of voice transmission and then studies the impact on IP networks. Practical sessions with soft phones, hard phones and gateways allow the students to see all aspects of VoIP. Network analysers are used to study packets on the wire. </p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
            <li>Describe the issues of voice and data convergence.</li>
              <li>Describe techniques, which can be used in IP to provide low uniform delay. </li>
              <li>Evaluate VoIP technologies.</li>
              <li>Design data networks, which will support voice.</li>
      </ul>
       
        <h5>
        <b>VoIP training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Anyone working in the field of networking or telecommunications. </p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>TCP/IP foundation for engineers<br /> Intro to data communications &amp; networking</p>
              
							<li><b>Duration</b></li>
							
              <p>3 days
						</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>VoIP training course contents</b></h3>
      <ul>
				<li>What is VoIP</li><p>
				Voice over IP, brief review of IP, brief review of
telephones and voice.
</p><li>Configuring IP softphones</li><p>
What are softphones? Downloading, installing.
<br /><span>Hands on</span> Building the base IP network, a simple
VoIP call with softphones, Internet telephony.
</p><li>Addressing</li><p>
E164, FQDN, IP addresses, URIs, DNS, SIP
addressing, H.323 addressing.
</p><li>VoIP issues</li><p>
Bandwidth, Delay, Jitter, digitising voice,
digitisation steps, coding, quality issues, MOS,
voice compression, silence suppression,
packetising voice, prioritising voice, jitter buffers.
<br /><span>Hands on</span> Simple packet analysis.
</p><li>Architectures</li><p>
Desktop, backbone, gateway, hard phones, PoE,
integrating phones and PCs, carriers,
Softswitches. <br /><span>Hands on</span> Integrating Softphones,
hard phones and analog phones.
</p><li>IP performance and QoS</li><p>
ITU delay recommendations, IP DSCP field,
DiffServ, IP precedence, queuing strategies; FIFO,
WFQ, custom, priority, RED, LLQ.
</p><li>VoIP protocol stack</li><p>
RTP, RTCP, mixers and translators, RSVP.
Bandwidth, Erlang models, link layer overhead.
<br /><span>Hands on</span> Calculating VoIP bandwidth, analysing
RTP packets.
</p><li>ITU Recommendation H.323</li><p>
Architecture, protocols, terminals, Call setup,
Gatekeepers, gateway discovery, H.323
registration with a gatekeeper. <br /><span>Hands on</span> PC to
PC using H.323.
</p><li>IETF - Session Initiation Protocol</li><p>
What is SIP? SIP protocol stack, SDP, Sip
architecture, SIP messages, Initial SIP phone
startup, SIP servers, proxy server, redirect server.
<br /><span>Hands on</span> PC to PC using SIP.
</p><li>Carrier networks</li><p>
Signalling systems, SS7, media gateways, Media
gateway controllers, signalling gateways, MGCP,
Megaco, SIGTRAN. <br /><span>Hands on</span> PSTN
interworking.
</p><li>Video over IP</li><p>
Video components, digital video, pictures and
audio, video codecs, issues and solutions, video
conferencing, multipoint video conferencing, video
protocol stack.
</p><li>Appendix 1: Multicasting.</li>
<li>Appendix 2: Voice/data integration without IP. </li><p> 

</p>
      </ul>

Definitive VoIP for engineers

<h3><b>Junos Operating System training course description</b></h3>
        <p>This course provides students with the foundational
          knowledge required to work with the Junos OS and to
          configure Junos devices. The course provides a brief
          overview of the Junos device families and discusses
          the key architectural components of the software. The
          course then delves into foundational routing knowledge
          and configuration examples including general routing
          concepts, routing policy, and firewall filters. Delegates
          will gain experience in configuring and monitoring the
          Junos OS and monitoring basic device operations. This
          course is based on Junos OS Release 15.1X49.</p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
        <li>Describe the design architecture of the Junos OS.</li>
        <li>Navigate within the Junos CLI and perform tasks
          within the CLI operational and configuration modes.</li>
        <li>Configure and monitor network interfaces.</li>
        <li>Navigate within the Junos J-Web interface.</li>
        <li>Identify where you might use firewall filters.</li>
        <li>Explain basic routing operations and concepts.</li>
        <li>Identify key factors in Juniper Networks' security.</li>
        </ul>
        <h5>
        <b>Junos Operating System training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p> This course benefits individuals responsible for
                configuring and monitoring devices running the Junos
                OS.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>TCP/IP foundation for engineers</p>
              
							<li><b>Duration</b></li>
							
              <p>3 days</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>Junos Operating System training course contents</b></h3>
      <ul>
        <li>Junos Operating System Fundamentals </li>
        <p> The Junos OS<br />
          Traffic Processing<br />
          Overview of Junos Devices </p>
        <li>User Interface Options-The Junos CLI </li>
        <p> User Interface Options<br />
          The Junos CLI: CLI Basics<br />
          The Junos CLI: Operational Mode<br />
          The Junos CLI: Configuration Mode </p>
        <li>User Interface Options-The J-Web Interface </li>
        <p> The J-Web GUI<br />
          Configuration<br />
          <span>Lab 1:</span> User Interface Options </p>
        <li>Initial Configuration </li>
        <p> Factory-Default Configuration<br />
          Initial Configuration<br />
          Interface Configuration<br />
          <span>Lab 2:</span> Initial System Configuration </p>
        <li>Secondary System Configuration </li>
        <p> User Configuration and Authentication<br />
          System Logging and Tracing<br />
          Network Time Protocol<br />
          Archiving Configurations<br />
          SNMP<br />
          <span>Lab 3:</span> Secondary System Configuration </p>
        <li>Operational Monitoring and Maintenance </li>
        <p> Monitoring Platform and Interface Operation<br />
          Network Utilities<br />
          Maintaining the Junos OS<br />
          Password Recovery<br />
          System Clean-Up<br />
          <span>Lab 4:</span> Operational Monitoring and Maintenance </p>
        <li>Interface Configuration Examples </li>
        <p> Review of the Interface Configuration Hierarchy<br />
          Interface Configuration Examples<br />
          Using Configuration Groups </p>
        <li>Routing Fundamentals </li>
        <p> Routing Concepts: Overview of Routing<br />
          Routing Concepts: The Routing Table<br />
          Routing Concepts: Routing Instances<br />
          Static Routing<br />
          Dynamic Routing<br />
          <span>Lab 5:</span> Routing Fundamentals </p>
        <li>Routing Policy </li>
        <p> Routing Policy Overview<br />
          Case Study: Routing Policy<br />
          <span>Lab 6:</span> Routing Policy </p>
        <li>Firewall Filters </li>
        <p> Firewall Filters Overview<br />
          Case Study: Firewall Filters<br />
          Unicast Reverse-Path-Forwarding Checks<br />
          <span>Lab 7:</span> Firewall Filters </p>
        <li>Class of Service </li>
        <p> CoS Overview<br />
          Traffic Classification<br />
          Traffic Queueing<br />
          Traffic Scheduling<br />
          Case Study: CoS<br />
          <span>Lab 8:</span> Class of Service </p>
        <li>JTAC Procedures </li>
        <p> Opening a Support Case<br />
          Customer Support Tools<br />
          Transferring Files to JTAC </p>
        <li>Juniper Security Concepts </li>
        <p> Security Challenges<br />
          Juniper's Security Focus </p>
        <li>Appendix A: IPv6 Fundamentals </li>
        <p> IPv6 Addressing<br />
          Protocols and Services<br />
          Configuration</p>
      </ul>

Introduction to the Junos Operating System

<h3><b>DNS training course description</b></h3>
      <p>This three-day hands on DNS training course studies both the UNIX BIND and the Microsoft (MS DNS) implementations. The course starts with the big picture of how DNS works, then client configuration. Primary and secondary servers are then configured, progressing to DDNS, subdomains and security issues. Hands on sessions follow all sections ensuring that troubleshooting techniques are used throughout the course. Students choose whether to use Windows or UNIX for the hands on sessions. </p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
        <li>Describe the architecture of DNS.</li>
              <li>Explain how DNS works.</li>
              <li>Install, configure, maintain and troubleshoot DNS</li>
                  </ul>
       
        <h5>
        <b>DNS training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Technical staff wanting to learn DNS including:<br />
        Network personnel<br />
         System administrators.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p> UNIX Fundamentals (or Windows knowledge).
								<br /> TCP/IP foundation for engineers.</p>
              
							<li><b>Duration</b></li>
							
              <p>3 days
						</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>DNS training course contents</b></h3>
      <ul>
				<li>What is DNS?</li><p>
Hostnames, Name resolution, host files, host file
					problems, What is DNS? The DNS namespace,
TLDs, gTLDs, registering domains, Nameservers,
how DNS works. <br /><span>Hands on</span> Testing DNS servers
on the Internet.
</p><li>DNS clients</li><p>
Ways to use DNS, dynamic and static
configuration, multiple nameservers, domain name,
searchlist, resolution issues, testing the
configuration. <br /><span>Hands on</span> Client configuration.
</p><li>DNS server software</li><p>
Implementations, Microsoft, BIND, daemons and
services, installation, starting and stopping servers.
<br /><span>Hands on</span> Setting up a DNS server.
</p><li>DNS zone files</li><p>
What is a zone, Zone file overview, Forward zones,
Reverse zones, Resource records, A records, PTR,
CNAME, Root hints, local zone file. BIND and
Microsoft configuration. <br /><span>Hands on</span> Server
configuration files.
</p><li>NS and applications</li><p>
MX records, Mail server load balancing, SPF, SRV
records, VoIP and SRV, Microsoft and SRV,
NAPTR. <br /><span>Hands on</span> Testing records with dig and
nslookup.
</p><li>DNS slaves and other servers</li><p>
DNS server types, Server resilience, Slaves, Zone
transfers, SOA records, Serial numbers,
recommendations, polling based zone transfers,
NOTIFY, AD integration, DNS caching, Negative
caching, TTL, Caching only servers. <br /><span>Hands on</span>
Masters, slaves and zone transfers.
</p><li>The DNS protocol</li><p>
The DNS stack, DNS port numbers, DNS queries,
The DNS header, header section format, question
format, other section format. <br /><span>Hands on</span>
Troubleshooting DNS with Wireshark.
</p><li>Dynamic DNS</li><p>
DHCP, DDNS, IXFR, WINS integration. <br /><span>Hands on</span>
Dynamic DNS.
</p><li>Subdomains</li><p>
Root servers, root server selection, Authority,
delegation, NS records, subdomain with and
without delegation, reverse delegation. <br /><span>Hands on</span>
Delegation, setting up a subdomain server.
</p><li>DNS security</li><p>
Restricting queries, DNS and firewalls, Split DNS,
forwarders, internal root servers, the use of proxy
servers, DNSSEC, TSIG. <br /><span>Hands on</span> Hardening a
DNS server.
</p><li>DNS and IPv6</li><p>
What is IPv6, IPv6 addressing, IPv6 DNS issues,
AAAA, IPv6 reverse delegation.
</p><li>Troubleshooting DNS</li><p>
Problem solving, DNS troubleshooting, Zone file
checking, Some common errors, Log files, tools,
nslookup, dig, host, DNS design, performance,
load balancing. <br /><span>Hands on</span> Putting it all together.
</p><li>Summary</li><p>
Useful books, Internet sites, RFCs.
</p><li>Appendix: ENUM</li><p>
What is ENUM, How ENUM works, NAPTR. 
</p>
      </ul>

Definitive DNS for engineers

<div>
</div>
<section>
<div>
<h2><strong>About this Training Course</strong></h2>
<p>This intermediate to advanced level 3 full-day training course has been designed to provide participants with a detailed and up-to-date overview of the fluid mechanic fundamentals and operating practice of pumps, compressors and gas and steam turbines. Upon the successful completion of this course, participants will have acquired the practical knowledge to enable them not only to choose the correct device for a particular application but also be in a position to resolve many commonly occurring operating problems. Troubleshooting is an important part of this course and will cover the important topics of Machinery Root Cause Failure Analysis (RCFA) together with Vibration Analysis.</p>
<p>This course is ideal for those personnel in the oil, gas, petrochemical, chemical, power and other process industries who require a wider and deeper appreciation of pumps, compressors and turbines, including their design, performance and operation. The participants will be taken through an intensive primer of turbo-machinery principles, using the minimum of mathematics, and will learn how to solve the many and varied practical industrial problems that are encountered. The course makes use of an extensive collection of VIDEO material together with case studies and numerical exercises.</p>
</div>
</section>
<section>
<div id="accordion">
<div>
<div>

Training Objectives 

</div>
<div id="collapseOne">
<div>
<p>Upon the successful completion of this course, each participant will be able to:</p>
<ul>
<li>Apply a comprehensive knowledge of pumps, compressors &amp; turbines and troubleshoot rotating equipment in a professional manner</li>
<li>Identify the different types of turbomachinery including basic design aspects and highlighted problem areas</li>
<li>Minimise compressor work by understanding the processes involved and identifying their efficiency</li>
<li>Understand the flow through turbomachines and the corresponding velocity triangles including torque and power calculations</li>
<li>Analyse the different types of centrifugal machines including their design, installation, operation, maintenance, re-rate/retrofit, troubleshooting and control</li>
<li>Recognise the various beneficial design aspects of turbomachines and understand the crucial process of cavitation</li>
<li>Carry out proper methods of device installation, operation, maintenance and troubleshooting</li>
<li>Understand and apply the powerful methods of Machinery Root Cause Failure Analysis</li>
<li>Understand the various methods of vibration analysis applied to device diagnostics</li>
</ul>
</div>
</div>
</div>
<div>
<div>

Target Audience 

</div>
<div id="collapseTwo">
<div>
<p>This course provides an overview of all significant aspects and considerations of pumps, compressors and turbines for those who are involved in the design, selection, maintenance or troubleshooting of such equipment. This includes maintenance, reliability, integrity, engineering, production and operations managers, engineers and other technical staff.  </p>
</div>
</div>
</div>
<div>
<div>

Course Level 

</div>
<div id="collapsecl">
<div>
<ul>
<li>Intermediate</li>
<li>Advanced</li>
</ul>
</div>
</div>
</div>
<div>
<div>

Trainer

</div>
<div id="collapseFive">
<div>
<p>Your expert course leader is a Senior Mechanical &amp; Instrumentation Engineer (UK, B. Sc., M.Eng., Ph D) with over 45 years of industrial experience in Process Control &amp; Instrumentation, Pumps, Compressors, Turbines and Control Valve Technology.</p>
<p>He is currently a Senior Independent Consultant to various petrochemical industries in the UK, USA, Oman, Kuwait and KSA where he provides consultancy services on both the application and operational constraints of process equipment in the oil &amp; gas industries.</p>
<p>During his early career, he held key positions in Rolls Royce (UK) where he was involved in the design of turbine blading for jet engines, subject to pre-specified distributions of pressure. During this period and since, he has also been closely involved in various aspects of Turbomachinery, Thermodynamics and Fluid Mechanics where he has become a recognised authority in these areas.</p>
<p>Later, he joined the academic staff of University of Liverpool in the UK as a Professor in Mechanical Engineering Courses. A substantial part of his work has been concerned with detailed aspects of Flowmetering - both of single &amp; multiphase flows. He has supervised doctoral research students in this area in collaboration with various European flowmeter manufacturers.</p>
<p>He joined Haward Technology Middle East in 2002 and was later appointed as European Manager (a post which has since lapsed) and has delivered over 150 training courses in Flowmeasurement (single- and multi-phase), Control, Heat Exchangers, Pumps, Turbines, Compressors, Valve and Valve Selection as well as other topics throughout the UK, USA, Oman and Kuwait. During the last two years, he has delivered courses with other training companies operating in the Far and Middle East. He has published about 150 papers in various Engineering Journals and International Conferences and has contributed to textbooks on the topics listed above.</p>
</div>
</div>
</div>
<div>
<div>

POST TRAINING COACHING SUPPORT (OPTIONAL)

</div>
<div id="collapseCS">
<div>
<p>To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster.<br />
Request for further information post training support and fees applicable</p>
</div>
</div>
</div>
<div>
<div>

Accreditions And Affliations

</div>
<div id="collapseSeven">
<div>
               </div>
</div>
</div>
</div>
</section>

EnergyEdge - Training for a Sustainable Energy Future

Renewable Energy

Oil & Gas

Pumps, Compressors, Turbines & Troubleshooting

Team of 10, pp

Normal Fee, pp

<div>
</div>
<section>
<div>
<h2><strong>About this Training Course</strong></h2>
<p>This course will begin with a presentation of topics to familiarize Process and Instrumentation Engineers with procedures and practices involved in the choice of sensors related to the measurement of temperature, pressure, level and flow in relation to single-phase flows. It will provide guidance on the optimum commercially available devices through a detailed comparison of their relative merits. At the heart of this course is sensor calibration which is a crucial element for these topics.</p>
<p>The course will also examine the various types of flow control valve, including Globe, Slide, Needle, Eccentric plug and Ball valves and their characteristics in industrial application, while focusing on the problems of Cavitation and Flashing and methods to minimise or eradicate these issues. With the use of examples, industry case studies and a wide range of videos, this course will also cover all aspects of proportional (P), derivative (D) and integral (I) control. In particular, it will address the advantages and disadvantages of PI and PID control. It will also describe Cascade, Feed forward, Split Range, Override and Ratio Control techniques.</p>
</div>
</section>
<section>
<div id="accordion">
<div>
<div>

Training Objectives 

</div>
<div id="collapseOne">
<div>
<p>By attending this course, participants will acquire the following knowledge and skills:</p>
<ol>
<li>Apply an in-depth knowledge to the measurement of temperature, pressure, level and flow as well as to the fluid mechanics of pipe flows</li>
<li>Assess the advantages and disadvantages of the major flowmeter types including the differential pressure, rotary positive displacement, rotary-inferential, electromagnetic, ultrasonic and Coriolis mass flowmeters to determine the optimum choice for a given application</li>
<li>Make a considered judgement of the choice of fluid level measurement devices</li>
<li>Understand the various types of flow calibration, metering systems and provers</li>
<li>Carry out tank measurement and tank calibration methods and to calculate net sellable quantities</li>
<li>Discuss valve characteristics &amp; trim selection and illustrate the process of control valve sizing</li>
<li>Explain the terms Open and Closed loop</li>
<li>Define Process Variable, Measured Variable, Set Point and Error</li>
<li>Define Direct and Reverse controller actions</li>
<li>Explain the terms Process Lag, Measurement Lag, Transmission Lag, and Response Lag and their effect on controllability</li>
<li>Explain ON/ OFF Control and the inherent disadvantages</li>
<li>Explain Proportional Control, Offset, Gain and Proportional Band and the advantages and disadvantages of Proportional only control</li>
<li>Explain the fundamentals and operation principles of Integral (I) Action and the disadvantages of proportional plus integral control</li>
<li>Explain the fundamentals and operation principles of Derivative (D) Action in conjunction with P action</li>
<li>Describe the operating principles of a PID Controller and explain the applications and advantages of PID control</li>
<li>Describe Cascade, Forward, Split Range and Ratio Control operation principles</li>
</ol>
</div>
</div>
</div>
<div>
<div>

Target Audience 

</div>
<div id="collapseTwo">
<div>
<p>This course will benefit <strong>instrumentation, inspection, control, custody metering and process engineers and other technical staff</strong>. It is also suitable for <strong>piping engineers, pipelines engineers, mechanical engineers, operations engineers, maintenance engineers, plant/field supervisors and foremen and loss control coordinators</strong>.</p>
</div>
</div>
</div>
<div>
<div>

Trainer

</div>
<div id="collapseFive">
<div>
<p>Your expert course leader is a Senior Mechanical &amp; Instrumentation Engineer (UK, B. Sc., M.Eng., Ph D) with over 45 years of industrial experience in Process Control &amp; Instrumentation, Pumps, Compressors, Turbines and Control Valve Technology. He is currently a Senior Independent Consultant to various petrochemical industries in the UK, USA, Oman, Kuwait and KSA where he provides consultancy services on both the application and operational constraints of process equipment in the oil &amp; gas industries.</p>
<p>During his early career, he held key positions in Rolls Royce (UK) where he was involved in the design of turbine blading for jet engines, subject to pre-specified distributions of pressure. During this period and since, he has also been closely involved in various aspects of Turbomachinery, Thermodynamics and Fluid Mechanics where he has become a recognised authority in these areas.</p>
<p>Later, he joined the academic staff of University of Liverpool in the UK as a Professor in Mechanical Engineering Courses. A substantial part of his work has been concerned with detailed aspects of Flowmetering - both of single &amp; multiphase flows. He has supervised doctoral research students in this area in collaboration with various European flowmeter manufacturers.</p>
<p>He joined Haward Technology Middle East in 2002 and was later appointed as European Manager (a post which has since lapsed) and has delivered over 150 training courses in Flowmeasurement (single- and multi-phase), Control, Heat Exchangers, Pumps, Turbines, Compressors, Valve and Valve Selection as well as other topics throughout the UK, USA, Oman and Kuwait. During the last two years, he has delivered courses with other training companies operating in the Far and Middle East.</p>
<p>He has published about 150 papers in various Engineering Journals and International Conferences and has contributed to textbooks on the topics listed above.</p>
</div>
</div>
</div>
<div>
<div>

POST TRAINING COACHING SUPPORT (OPTIONAL)

</div>
<div id="collapseCS">
<div>
<p>To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster.<br />
Request for further information post training support and fees applicable</p>
</div>
</div>
</div>
<div>
<div>

Accreditions And Affliations

</div>
<div id="collapseSeven">
<div>
               </div>
</div>
</div>
</div>
</section>

Process Control and Instrumentation

Loughborough

<div>
		

		<div>
			
			<p>This course is designed for students who already have foundational knowledge and skills in Excel and who wish to perform robust and advanced data and statistical analysis with Microsoft Excel using PivotTables, use tools such as Power Pivot and the Data Analysis ToolPak to analyze data and visualize data and insights using advanced visualizations in charts and dashboards in Excel.</p>
			<div><i></i> 2 Days</div>
			<div><i></i>  £55.00 incl. VAT</div>
			
			
		</div>
	</div>

	

	<div id="filters">
		
		
	</div>

	

    <div>

		
		 
		

		<div></div>

		<div>
			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
		</div>

		<div>
			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
		</div>
	</div>
	<div></div>
	
		
        <div>
			
		</div>
				

	
		<h3>Description</h3>
		<p></p><p>Technology and the data that it both collects and makes accessible is now interwoven with businesses and lives. The era of "big data" has exploded due to the rise of cloud computing, which provides an abundance of computational power and storage, allowing organizations of all sorts to capture and store data. Leveraging that data effectively can provide timely insights and a competitive advantage.</p>
<p>Analyzing data to find issues, insights, and opportunities is now a critical part of many job roles. Beyond the analysis, data analysts in all job roles must be able to effectively present and communicate their findings in visually compelling ways.</p>
<p>Microsoft® Excel® is designed for this purpose. Excel can connect to a wide range of data sources, perform robust data analysis, create diverse and robust data-backed visualizations to show insights and trends, and create reports. These capabilities enable people who use Excel for data analysis to turn data into thoughtful action.</p>
<h4>Course Objectives:</h4>
<p>In this course, you will analyze and visualize data using Microsoft Excel and associated tools. You will:</p>
<ul>
<li>Perform data analysis fundamentals.</li>
<li>Visualize data with Excel.</li>
<li>Analyze data with formulas and functions.</li>
<li>Analyze data with PivotTables.</li>
<li>Present visual insights with dashboards in Excel.</li>
<li>Create geospatial visualization with Excel.</li>
<li>Perform statistical analysis.</li>
<li>Get and transform data.</li>
<li>Model and analyze data with Power Pivot.</li>
<li>Present insights with reports.</li>
</ul>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><h4><strong>Lesson 1: </strong>Data Analysis Fundamentals</h4>
<p>Topic A: Introduction to Data Science<br />Topic B: Create and Modify Tables<br />Topic C: Sort and Filter Data</p>
<h4><strong>Lesson 2: </strong>Visualizing Data with Excel</h4>
<p>Topic A: Visualize Data with Charts<br />Topic B: Modify and Format Charts<br />Topic C: Apply Best Practices in Chart Design</p>
<h4><strong>Lesson 3: </strong>Analyzing Data with Formulas and Functions</h4>
<p>Topic A: Analyze Data with Formulas and Named Ranges<br />Topic B: <span>Analyze Data with Functions<br /></span>Topic C: <span>Implement Data Validation, Forms, and Controls<br /></span>Topic D: <span>Create Conditional Visualizations with Lookup Functions</span></p>
<h4><strong>Lesson 4: </strong>Analyzing Data with PivotTables</h4>
<p>Topic A: Create a PivotTable<br />Topic B: Analyze PivotTable Data</p>
<h4>Lesson 5: Presenting Visual Insights with Dashboards in Excel</h4>
<p>Topic A: Visualize Data with PivotCharts<br />Topic B: Filter Data Using Slicers and Timelines<br />Topic C: <span>Create a Dashboard in Excel</span></p>
<h4><strong>Lesson 6: </strong>Creating Geospatial Visualizations with Excel</h4>
<p>Topic A: Create Map Charts in Excel<br />Topic B: Customize Map Charts in Excel</p>
<h4><strong>Lesson 7: </strong>Performing Statistical Analysis</h4>
<p>Topic A: Visualize Trendlines and Sparklines with Excel<br />Topic B: Analyze Data with the Data Analysis ToolPak</p>
<h4><strong>Lesson 8: </strong>Getting and Transforming Data</h4>
<p>Topic A: Connect to Data with Queries<br />Topic B: Clean and Combine Data<br />Topic C: Shape and Transform Data</p>
<h4><strong>Lesson 9: </strong>Modeling and Analyzing Data with Power Pivot</h4>
<p>Topic A: Install Power Pivot in Excel<br />Topic B: Create Data Models with Power Pivot<br />Topic C: Create Power Pivots<br /><span>Topic D: </span><span>Perform Advanced Data Analysis and Visualization</span></p>
<h4>Lesson 10: Presenting Insights with Reports</h4>
<p>Topic A: Plan a Report<br />Topic B: Create a Report</p>
<p></p>
	
		<h3>Prerequisites</h3>
		<p></p><p><span>To ensure success, you should have baseline skill using Microsoft Excel worksheets, particularly in creating workbooks with formulas and functions.</span></p>
<h4>Course-specific Technical Requirements</h4>
<h4>Hardware:</h4>
<p>For this course, you will need one computer for each student and one for the instructor. Each computer will need the following minimum hardware configurations:</p>
<ul>
<li>1 gigahertz (GHz) 64-bit (x64) processor.</li>
<li>4 gigabytes (GB) of Random Access Memory (RAM).</li>
<li>32 GB available storage space.</li>
<li>Monitor capable of a screen resolution of at least 1,024 Ã 768 pixels, at least a 256-color display, and a video adapter with at least 4 MB of memory.</li>
<li>Bootable DVD-ROM or USB drive.</li>
<li>Keyboard and mouse or a compatible pointing device.</li>
<li>Fast Ethernet (100 Mb/s) adapter or faster and cabling to connect to the classroom network.</li>
<li>IP addresses that do not conflict with other portions of your network.</li>
<li>Internet access (contact your local network administrator).</li>
<li>(Instructor computer only) A display system to project the instructor's computer screen.</li>
</ul>
<h4>Software:</h4>
<ul>
<li>Microsoft® Office Professional Plus 2019 or Office 365â¢</li>
<li>Microsoft® Windows® 10 Professional or Enterprise</li>
</ul>
<p></p>
	
		<h3>Target Student</h3>
		<p></p><p><span>This course is designed for students who already have foundational knowledge and skills in Excel and who wish to perform robust and advanced data and statistical analysis with Microsoft Excel using PivotTables, use tools such as Power Pivot and the Data Analysis ToolPak to analyze data, and visualize data and insights using advanced visualizations in charts and dashboards in Excel.</span></p>
<p></p>

Mpi Learning - Professional Learning And Development Provider

This course is designed for students who already have foundational knowledge and skills in Excel and who wish to perform robust and advanced data and statistical analysis with Microsoft Excel using PivotTables, use tools such as Power Pivot and the Data Analysis ToolPak to analyze data and visualize data and insights using advanced visualizations in charts and dashboards in Excel.

Data Analysis and Visualization with Microsoft Excel

<div>
</div>
<section>
<div>
<h2><strong>About this Training Course</strong></h2>
<p>This five-day training course will cover aspects of FPSO operations with an emphasis on management of safety. A background of the methodology used to generate the various safety plans and codes used in the operational safety case will be covered. The course will also review general operational guidelines in the offshore environment to ensure that the operations are completed as designed. This will include offtake operations and maintenance processes for the plant and vessel as well as a session on subsea.</p>
</div>
</section>
<section>
<div id="accordion">
<div>
<div>

Training Objectives 

</div>
<div id="collapseOne">
<div>
<p>To enable participants to obtain an in-depth understanding of FPSO operations, safety and maintenance:</p>
<ul>
<li>Provide a broad overview of how an FPSO operation is set up and established in the field</li>
<li>Grasp the various methods used to moor the production units</li>
<li>Analyse information and methods required to establish the operation according to local and international regulations.</li>
<li>Assess the methods used to calculate the safety parameters and requirements to construct an approved valid safety case</li>
<li>Explore conditions to monitor during operations with regards to safety and structure</li>
<li>Inspect various types of hazards associated with production and produced materials</li>
<li>Review regular and emergency operational maintenance requirements</li>
<li>Examine cyclones and weather events causing disconnection</li>
<li>Comprehend manning, training requirements and operations including cargo</li>
</ul>
<p><strong>Case studies and Exercises: </strong> The training course uses real life examples and case studies to explain the setup, preparation, implementation and operational activities required to successfully complete FPSO operations from a safety and maintenance perspective. This will allow the application of participants' newly-acquired knowledge. Case studies also stimulate independent thinking and discussion among the participants.</p>
<p><strong>Case Studies</strong></p>
<p>The case studies proposed for this course will include:</p>
<ul>
<li>A group exercise to consider what is the minimum requirement for the production of a safety case</li>
<li>Generic plan for the development of a maintenance management system using computer software systems (e.g. Amos)</li>
<li>Construction of a UWILD plan to include scope and potential tendering requirements</li>
</ul>
<p><strong>Quizzes</strong></p>
<p>The various quizzes can be expanded or arranged to suit the group/interests and topics covered but will generally include the following topics:</p>
<ul>
<li>Mooring types and location where they are primarily used</li>
<li>Safety cases</li>
<li>Safety management systems</li>
<li>Process hazards and mitigation</li>
<li>UWILD components and regulations</li>
<li>Operations management</li>
<li>Offtake operations</li>
</ul>
</div>
</div>
</div>
<div>
<div>

Target Audience 

</div>
<div id="collapseTwo">
<div>
<p>The course is generally aimed at personnel who are <strong><em>involved in FPSO operations</em></strong> as either offshore crew or onshore support team members. This course will also greatly benefit the following groups but not limited to:</p>
<ul>
<li>Process engineers</li>
<li>Surveyors</li>
<li>Facility engineers</li>
<li>Naval architects</li>
<li>Operations engineer</li>
<li>Health, Safety, Environment (HSE) specialists and managers</li>
<li>Maintenance engineers</li>
</ul>
</div>
</div>
</div>
<div>
<div>

Course Level 

</div>
<div id="collapsecl">
<div>
<ul>
<li>Intermediate</li>
</ul>
</div>
</div>
</div>
<div>
<div>

Training Methods 

</div>
<div id="collapseThree">
<div>
<p>The training course is presented in an interactive workshop format that allows for discussion. The course will be delivered through analysis of case studies and running examples of problems.</p>
<p><em>Course Duration: 5 days in total (35 hours)</em></p>
<p>The training instructor relies on a highly interactive training method to enhance the learning process. This method ensures that all participants gain a complete understanding of all the topics covered. The training comprises of information supplemented by visual activities including photographs from various operations and videos of operational and safety activities. Interaction verbally will be necessary to achieve the best learning outcome from the materials.</p>
<p><strong>Course timings and breaks</strong><strong> </strong></p>
<p>0830 - Registration <br />0900 - Start of training <br />1030 - Morning break <br />1045 - Training recommences <br />1230 - Lunch break <br />1330 - Training recommences<br />1515 - Afternoon break <br />1530 - Training recommences <br />1700 - End of training</p>
</div>
</div>
</div>
<div>
<div>

Trainer

</div>
<div id="collapseFive">
<div>
<p>Your expert course leader has been involved in the Oil and Gas industry for over 28 years in several different roles commencing as a second deck officer on FPSO's and moving through the industry from deck officer to Master, OIM and Field Superintendent. He has also been in charge of semisubmersible and fixed production platforms as field superintendent before moving ashore into senior management roles. On completion of industry specific activities, he moved to teaching roles at South Tyneside Maritime College in the department of marine and simulation and presented live courses to maritime students from cadet to Master. </p>
<p>Prior to returning to Perth in March 2019, he was training manager for a subsidiary of Gaz Transport and Technigaz of France. He has a Master Class 1 certificate with endorsements for hazardous cargoes and a Graduate Certificate in Business Administration as well as multiple course certificates required to operate FPSO's, platforms and semisubmersible facilities. He has been involved in the preparation of national standards for Safety Cases (Australia); Designing and structural setup of competency-based training systems in South East Asia. He was also involved in the development of minimum standards, competency profiles position based and preparation and implementation of training plans to ensure competency in the local staff in Asian operations. He was part of the development team for minimum standards of offshore safety in Australian offshore operations including the implementation of the Common Safety Training Program (CSTP). He was also involved in implementing training plans for both simulator and classroom based courses in LNG operations and cargo tank design and construction.</p>
<p><strong>Highlighted work experience:</strong></p>
<ul>
<li>Premier Petroleum Myanmar Ltd</li>
<li>Petronas Carigali</li>
<li>Newfield Australia (Cartier) Pty Ltd:
<ul>
<li>FPSO Jabiru Venture</li>
<li>FPSO Challis Venture</li>
<li>Onshore OIM</li>
</ul>
</li>
<li>Australian FPSO Management Pty. Ltd.</li>
</ul>
</div>
</div>
</div>
<div>
<div>

POST TRAINING COACHING SUPPORT (OPTIONAL)

</div>
<div id="collapseCS">
<div>
<p>To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster.<br />
Request for further information post training support and fees applicable</p>
</div>
</div>
</div>
<div>
<div>

Accreditions And Affliations

</div>
<div id="collapseSeven">
<div>
               </div>
</div>
</div>
</div>
</section>

FPSO Operations Management & Safety

Nottingham

<p fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">This is a practical &lsquo;non medical&rsquo; day for front line &nbsp;practitioners working with children and young people with serious attachment issues arising from loss, trauma and abuse. We look at what Psychology may help us in our understanding of children who have faced issues with love and attachment. Splitting, handling projected feelings, constancy and permanence are explored.</p>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">
<br fr-original-style="" style="box-sizing: border-box;">
</p>

<table fr-original-style="color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; box-sizing: border-box;"><tbody fr-original-style="" style="box-sizing: border-box;"><tr fr-original-style="" style="user-select: none; box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);">

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;">Online Course now available via&nbsp;<a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions-school.teachable.com/courses" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">Teachable Platform</a>&nbsp;&ndash; <a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions-school.teachable.com/p/introduction-to-attachment" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">Understanding Attachment</a></em></strong></p>

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;">Learn at your own pace&hellip; lots of text and video support</em></strong></p>

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">
<a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions-school.teachable.com/p/introduction-to-attachment" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;"><img src="https://inclusive-solutions.com/wp-content/uploads/2015/11/Screenshot-2020-06-24-at-13.47.47.png" alt="We specialise in autism in mainstream schools, inclusion of students with disabilities, education psychology, autism education, community building and training on inclusion." width="838" height="562" srcset="https://inclusive-solutions.com/wp-content/uploads/2015/11/Screenshot-2020-06-24-at-13.47.47.png 838w, https://inclusive-solutions.com/wp-content/uploads/2015/11/Screenshot-2020-06-24-at-13.47.47-768x515.png 768w, https://inclusive-solutions.com/wp-content/uploads/2015/11/Screenshot-2020-06-24-at-13.47.47-600x402.png 600w" sizes="(max-width: 838px) 100vw, 838px" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; position: relative; max-width: 100%; box-sizing: border-box;" fr-original-class="fr-draggable"></a></p>
</td></tr></tbody></table>

<h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Category</h3>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Meeting emotional needs
<br fr-original-style="" style="box-sizing: border-box;">Behaviour and Relationships
<br fr-original-style="" style="box-sizing: border-box;">Inclusion
<br fr-original-style="" style="box-sizing: border-box;">Teaching and Learning</p>

<h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Description</h3>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">This is a practical &lsquo;non medical&rsquo; day for front line &nbsp;practitioners working with children and young people with serious attachment issues arising from loss, trauma and abuse.</p>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Drawing from the international research and literature and our own experience over many years as educational psychologists of the challenges of children with major social and emotional needs, we will explore together what the best practice can and could look like. We explore the language of attachment and outline very practical classroom strategies.</p>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">We look at what Psychology may help us in our understanding of children who have faced issues with love and attachment. We explore the feelings of being on a desolate island of relational poverty or to imagine swimming with sharks.</p>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">We &nbsp;explore the themes of violence, anxiety and experience of being a victim as young people grow older. We look at telling lies and explore how we can respectfully understand this.</p>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">We reveal the new and innovative compass of vulnerability &ndash; the cognitive errors to which some are much more vulnerable. We look at triggers, self regulation and unpack a range of strategies.&nbsp;</p>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Transference and counter transference are examined along with splitting, handling projected feelings, constancy and permanence. We explore what young people with these difficulties really need from us.</p>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">We also spend time looking at the emotional impact on practitioners working with children with such needs and what helps at an personal and team level.</p>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">We can all do something &ndash; we do not have to wait for expert therapists to arrive!&nbsp;</p>

<h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Testimonials</h3>

<blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Very moving presentation</p>
</blockquote>

<blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">I will always try and think behind the behaviour now</p>
</blockquote>

<blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">It had a huge impact on all levels</p>
</blockquote>

<blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">We all seem to need it</p>
</blockquote>

<blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Belonging and feelings are so important</p>
</blockquote>

<blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Very user friendly</p>
</blockquote>

<blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Excellent!</p>
</blockquote>

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/Bx5W_SbE7wk" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></p><h3 fr-original-style=" color: rgb(71, 199, 245);" id="isPasted" style="color: rgb(71, 199, 245); box-sizing: border-box;">Learning Objectives</h3><ol fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Increased confidence regarding developing inclusive practice for children with serious attachment needs in mainstream schools</li><li fr-original-style="" style="box-sizing: border-box;">Simple understandable explanation of attachment understood</li><li fr-original-style="" style="box-sizing: border-box;">Access to a wider range of practical strategies to impact on social and behavioural needs</li><li fr-original-style="" style="box-sizing: border-box;">Deeper understanding of core values surrounding inclusion of emotionally disabled children</li><li fr-original-style="" style="box-sizing: border-box;">Opportunity to reflect on professional attitudes and behaviour towards parents and pupils with complex emotional needs</li><li fr-original-style="" style="box-sizing: border-box;">New skills, scripts and processes to make inclusion successful</li></ol><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Who Is It For ?</h3><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Practitioners working in schools and other settings with children and young people of all ages</li><li fr-original-style="" style="box-sizing: border-box;">Key workers</li><li fr-original-style="" style="box-sizing: border-box;">Teaching Assistants with support roles</li><li fr-original-style="" style="box-sizing: border-box;">Heads and deputies</li><li fr-original-style="" style="box-sizing: border-box;">SENCOs</li><li fr-original-style="" style="box-sizing: border-box;">Advanced skills teachers</li><li fr-original-style="" style="box-sizing: border-box;">Primary and secondary classroom teachers</li><li fr-original-style="" style="box-sizing: border-box;">Parents</li><li fr-original-style="" style="box-sizing: border-box;">Local authority support services</li></ul><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Content</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The course explores the questions :</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How can we start to develop an understanding of children with attachment needs?</li><li fr-original-style="" style="box-sizing: border-box;">What is the true impact of loss, trauma and abuse?</li><li fr-original-style="" style="box-sizing: border-box;">What else can we do to go about including high profile children or young people with challenging emotional needs?</li><li fr-original-style="" style="box-sizing: border-box;">What useful psychological constructs can we use to guide us?</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">This course also explores practical strategies and language for key adults rebuilding relationships with individual pupils.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">This is a participative day that aims to be explorative and practical. Opportunities to develop empathy with the children of concern will be created.</p>

Inclusive Solutions

ATTACHMENT DIFFICULTIES: INCLUDING CHILDREN

Full Day

1-3 Hours / Half Day

We can supply our own PA system if you do not have your own for us to use

PA system

Written by Colin Newton and Derek Wilson. Price is per person

"Creating Circles of Friends" Book

UK Wide. Select this addon if you want us to travel to your location to deliver the course.

I will travel to the customer

Poole

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">When there is a shooting, stabbing or bomb explosion the initial priority will be public safety. This can delay the time before the emergency services are able to reach the injured. Our 3 hour citizenAID course enables the general public to be effective in these situations before the emergency services are available to provide professional medical support.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course can be delivered on-site or at our training centre in Poole, Dorset.</p><p style="color: rgb(110, 110, 110); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(110, 110, 110);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(110, 110, 110); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(110, 110, 110);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><a href="https://www.immersemedical.co.uk/first-aid-at-work-initial#1563543325397-2de0f1af-5ca6" data-vc-tabs="" data-vc-container=".vc_tta" style="color: rgb(102, 102, 102); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" id="isPasted" fr-original-style=" color: rgb(102, 102, 102);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Qualification Information</strong></a></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This qualification and learning outcomes are based on the blended recommendations of:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">European Resuscitation Council, Section 9. First Aid</li><li fr-original-style="" style="box-sizing: border-box;">British Army, Battlefield Casualty Drills</li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Content</strong></span></p><div data-vc-action="collapse" style="color: rgb(110, 110, 110); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(110, 110, 110);"><div data-vc-content=".vc_tta-panel-body" fr-original-style="" style="box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Following this course students will:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Be able to use the citizenAID app/pocket guide in an emergency situation.</li><li fr-original-style="" style="box-sizing: border-box;">Be able to provide immediate first aid to an unresponsive casualty who is breathing.</li><li fr-original-style="" style="box-sizing: border-box;">Be able to provide first aid to a casualty with severe external bleeding.</li></ul></div><div data-vc-content=".vc_tta-panel-body" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(110, 110, 110); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(110, 110, 110);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who should attend?</strong></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This qualification is for all members of the public who wish to learn lifesaving skills and techniques in the event of a deliberate multiple casualty incident.</p><p style="color: rgb(110, 110, 110); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(110, 110, 110);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Pre-requisites</strong></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Students must be at least 14 years old on the first day of training.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(110, 110, 110); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(110, 110, 110);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Assessment and Certifications</strong></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Assessment of this course is continuous and will take place through knowledge and skills observations.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Successful students will receive an Immerse Training Certificate, which is valid for three years. This certificate will be issued by Qualsafe, the awarding body for Immerse Training.</p><p style="color: rgb(110, 110, 110); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(110, 110, 110);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div data-vc-action="collapse" style="color: rgb(110, 110, 110); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(110, 110, 110);"><div data-vc-content=".vc_tta-panel-body" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Additional Information</strong></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course fees include a copy of the citizenAID pocket guide.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(110, 110, 110); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(110, 110, 110);"><div data-item-class="mkdf-eh-custom-384264" fr-original-style="" style="box-sizing: border-box;"><h1 style="color: rgb(51, 51, 51); text-align: left; box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51); text-align: left;"><span style="color: rgb(50, 153, 103); box-sizing: border-box;" fr-original-style=" color: rgb(50, 153, 103);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What makes us different?</strong></span></h1></div></div><div data-vc-full-width="true" data-vc-full-width-init="true" data-vc-stretch-content="true" style="color: rgb(110, 110, 110); box-sizing: border-box;" fr-original-style=" color: rgb(110, 110, 110);"><div data-item-class="mkdf-eh-custom-489782" data-1280-1600="0px, 250px, 0px, 250px" data-1024-1280="0px, 250px, 0px, 250px" data-768-1024="0px, 250px, 0px, 250px" data-600-768="0px, 250px, 0px, 250px" data-480-600="0px, 250px, 0px, 250px" data-480="0px, 250px, 0px, 250px" fr-original-style="" style="box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Fun &amp; Engaging</strong> &ndash; Gone are the days of boring first aid training. Although professional, our trainers teach in an informal way that encourages student interaction and retention of knowledge.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Technology Enhanced Learning</strong> &ndash; We utilise a range of technologies to make our courses memorable fun and effective.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Bespoke Courses</strong> &ndash; Our on-site courses are designed with the specific risks of your business in mind.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Training by doctors, nurses and paramedics</strong> &ndash; We have years of experience working on the front line of emergency medicine; giving us real world knowledge and skills in managing injured or unwell people.</p></div></div></div></div></div></div>

Immerse Medical

citizenAID

General admission

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITILÂ© 4 Foundation certification and who want to prepare for ITILÂ© 4 Foundation exam.</p>Overview<p>By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITILÂ© Practices, and the new Service Value Chain that incorporate the core of ITILÂ© version 4.</p><p>ITILÂ© is the world?s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITILÂ© 4.  This course will earn you 21 PDUs. <br /><br /> <b>This class includes an exam voucher. </b></p></div><div id="course-pills-2"><h3>1 - ITIL 4 OVERVIEW</h3> <ul> <li>Introduction to ITIL</li> <li>Key Concepts of ITIL</li> </ul> <h3>2 - The ITIL Framework</h3> <ul> <li>The Four Dimensions of Service Management</li> <li>The ITIL Service Value System</li> </ul> <h3>3 - The ITIL Guiding Principles</h3> <ul> <li>Focus on Value</li> <li>Start Where You Are</li> <li>Progress Iteratively with Feedback</li> <li>Collaborate and Promote Visibility</li> <li>Think and Work Holistically</li> <li>Keep It Simple and Practical</li> <li>Optimize and Automate</li> </ul> <h3>4 - THE ITIL SERVICE VALUE SYSTEM (SVS)</h3> <ul> <li>Governance</li> <li>The Service Value Chain</li> <li>Continual Improvement</li> </ul> <h3>5 - Key ITIL Practices</h3> <ul> <li>Continual Improvement</li> <li>Service Level Management</li> <li>Change Control</li> <li>Incident Management</li> <li>Service Request Management</li> <li>Service Desk</li> <li>Problem Management</li> </ul> <h3>6 - Other ITIL Practices</h3> <ul> <li>General Management Practices</li> <li>Service Management Practices</li> <li>Technical Management Practices</li> </ul></div>

Nexus Human

IT Service Management

ITIL

IT Certifications

IT (Information Technology)

International Trauma Life Support (ITLS)

Institute of Leadership & Management (ILM)

ITILÂ© 4 Foundation

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p></p><p>This course is suitable for IT personnel who are just beginning to work with Azure. This audience wants to learn about our offerings and get hands-on experience with the product. This course primarily uses the Azure portal and command line interface to create resources and does not require scripting skills. Students in this course will gain confidence to take other role-based courses and certifications, such as Azure Administrator. This course combines lecture, demonstrations, and hands-on labs. This course will also help prepare someone for the AZ-900 exam.</p><p></p><p></p><p>This course will provide foundational level knowledge on cloud concepts; core Azure services; and Azure management and governance features and tools.</p><p></p>Prerequisites<p>There are no prerequisites for taking this course. Familiarity with cloud computing is helpful, but isn't necessary.</p></div><div id="course-pills-2"><h3>1 - Describe cloud computing</h3> <ul> <li>What is cloud computing</li> <li>Describe the shared responsibility model</li> <li>Define cloud models</li> <li>Describe the consumption-based model</li> </ul> <h3>2 - Describe the benefits of using cloud services</h3> <ul> <li>Describe the benefits of high availability and scalability in the cloud</li> <li>Describe the benefits of reliability and predictability in the cloud</li> <li>Describe the benefits of security and governance in the cloud</li> <li>Describe the benefits of manageability in the cloud</li> </ul> <h3>3 - Describe cloud service types</h3> <ul> <li>Describe Infrastructure as a Service</li> <li>Describe Platform as a Service</li> <li>Describe Software as a Service</li> </ul> <h3>4 - Describe the core architectural components of Azure</h3> <ul> <li>What is Microsoft Azure</li> <li>Get started with Azure accounts</li> <li>Describe Azure physical infrastructure</li> <li>Describe Azure management infrastructure</li> </ul> <h3>5 - Describe Azure compute and networking services</h3> <ul> <li>Describe Azure Virtual Machines</li> <li>Describe Azure Virtual Desktop</li> <li>Describe Azure Containers</li> <li>Describe Azure Functions</li> <li>Describe application hosting options</li> <li>Describe Azure Virtual Networking</li> <li>Describe Azure Virtual Private Networks</li> <li>Describe Azure ExpressRoute</li> <li>Describe Azure DNS</li> </ul> <h3>6 - Describe Azure storage services</h3> <ul> <li>Describe Azure storage accounts</li> <li>Describe Azure storage redundancy</li> <li>Describe Azure storage services</li> <li>Identify Azure data migration options</li> <li>Identify Azure file movement options</li> </ul> <h3>7 - Describe Azure identity, access, and security</h3> <ul> <li>Describe Azure directory services</li> <li>Describe Azure authentication methods</li> <li>Describe Azure external identities</li> <li>Describe Azure conditional access</li> <li>Describe Azure role-based access control</li> <li>Describe zero trust model</li> <li>Describe defense-in-depth</li> <li>Describe Microsoft Defender for Cloud</li> </ul> <h3>8 - Describe cost management in Azure</h3> <ul> <li>Describe factors that can affect costs in Azure</li> <li>Compare the Pricing and Total Cost of Ownership calculators</li> <li>Describe the Microsoft Cost Management tool</li> <li>Describe the purpose of tags</li> </ul> <h3>9 - Describe features and tools in Azure for governance and compliance</h3> <ul> <li>Describe the purpose of Microsoft Purview</li> <li>Describe the purpose of Azure Policy</li> <li>Describe the purpose of resource locks</li> <li>Describe the purpose of the Service Trust portal</li> </ul> <h3>10 - Describe features and tools for managing and deploying Azure resources</h3> <ul> <li>Describe tools for interacting with Azure</li> <li>Describe the purpose of Azure Arc</li> <li>Describe Azure Resource Manager and Azure ARM templates</li> </ul> <h3>11 - Describe monitoring tools in Azure</h3> <ul> <li>Describe the purpose of Azure Advisor</li> <li>Describe Azure Service Health</li> <li>Describe Azure Monitor</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans AZ-900T00 Microsoft Azure Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the AZ-900T00 Microsoft Azure Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Microsoft AZ-900

AWS Certified Cloud Practitioner

Microsoft AZ-104

Microsoft Azure

Microsoft AZ-303

Microsoft AZ-700

AZ-900T00 Microsoft Azure Fundamentals

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p></p><p>A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations.</p><p></p><p></p><p>This course will teach you to use Microsoft Power Platform solutions to simplify, automate, and empower business processes for organizations in the role of a Functional Consultant. A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations. This course may contain a 1-day Applied Workshop. This workshop will allow you to practice your Functional Consultant skills by creating an end-to-end solution to solve a problem for a fictitious company. The solution will include a Microsoft Dataverse database, Power Apps canvas app, and Power Automate flows.</p><p></p>Prerequisites<p></p><p></p><ul> <li>Experience as an IT professional or student</li> <li>Working knowledge of Microsoft Power Platform and its key components</li> <li>Knowledge of Microsoft Dataverse (or general data modeling) and security concepts</li></ul><p></p><p></p></div><div id="course-pills-2"><h3>1 - Describe the business value of the Microsoft Power Platform</h3> <ul> <li>Explore Microsoft Power Platform</li> <li>Describe the business value of the Power Platform</li> <li>Explore connectors and Microsoft Dataverse</li> <li>Describe how Power Platform works with Microsoft 365 apps and services</li> <li>Explore how Power Platform works with Microsoft Teams</li> <li>Describe how Power Platform works  with Microsoft Dynamics 365 apps</li> <li>Describe how Power Platform solutions consume Microsoft Azure services </li> <li>Explore how Microsoft Power Platform apps work together </li> <li>Use Artificial Intelligence to increase productivity</li> </ul> <h3>2 - Core components of Power Pages</h3> <ul> <li>Get started with Power Pages</li> <li>Core tools and components of Power Pages</li> <li>Overview of Power Pages security</li> <li>Overview of Power Pages extensibility</li> </ul> <h3>3 - Explore Power Pages templates</h3> <ul> <li>Site design templates</li> <li>Scenario-based templates</li> <li>Dynamics 365 Power Pages site templates</li> </ul> <h3>4 - Explore Power Pages design studio</h3> <ul> <li>Work with pages</li> <li>Page components</li> <li>Site styling and templates</li> </ul> <h3>5 - Explore Power Pages design studio data and security features</h3> <ul> <li>Data workspace in Power Pages design studio</li> <li>Power Pages security features</li> </ul> <h3>6 - Introduction to Power Pages administration</h3> <ul> <li>Power Pages administrative tools</li> <li>Set up workspace in Power Pages design studio</li> </ul> <h3>7 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>8 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>9 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>10 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>11 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>12 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>13 - Create and manage workspaces in Power BI</h3> <ul> <li>Distribute a report or dashboard</li> <li>Monitor usage and performance</li> <li>Recommend a development life cycle strategy</li> <li>Troubleshoot data by viewing its lineage</li> <li>Configure data protection</li> </ul> <h3>14 - Manage semantic models in Power BI</h3> <ul> <li>Use a Power BI gateway to connect to on-premises data sources</li> <li>Configure a semantic model scheduled refresh</li> <li>Configure incremental refresh settings</li> <li>Manage and promote semantic models</li> <li>Troubleshoot service connectivity</li> <li>Boost performance with query caching (Premium)</li> </ul> <h3>15 - Create dashboards in Power BI</h3> <ul> <li>Configure data alerts</li> <li>Explore data by asking questions</li> <li>Review Quick insights</li> <li>Add a dashboard theme</li> <li>Pin a live report page to a dashboard</li> <li>Configure a real-time dashboard</li> <li>Set mobile view</li> </ul> <h3>16 - Implement row-level security</h3> <ul> <li>Configure row-level security with the static method</li> <li>Configure row-level security with the dynamic method</li> </ul> <h3>17 - Create tables in Dataverse</h3> <ul> <li>Table characteristics</li> <li>Table relationships</li> <li>Dataverse logic and security</li> <li>Dataverse auditing</li> <li>Dual-write vs. virtual tables</li> </ul> <h3>18 - Manage tables in Dataverse</h3> <ul> <li>Identify tables and table types in Dataverse</li> <li>Create a custom table</li> <li>Enable attachments within a table</li> <li>Licensing requirements for each table type</li> </ul> <h3>19 - Create and manage columns within a table in Dataverse</h3> <ul> <li>Define columns in Microsoft Dataverse</li> <li>Column types in Microsoft Dataverse</li> <li>Add a column to a table</li> <li>Create a primary name column</li> <li>Restrictions that apply to columns in a table</li> <li>Create an auto numbering column</li> <li>Create an alternate key</li> </ul> <h3>20 - Create a relationship between tables in Dataverse</h3> <ul> <li>Relate one or more tables - Introduction</li> <li>Relationship types that are available in Microsoft Dataverse</li> <li>Create a one-to-many relationship between tables</li> <li>Create a many-to-many relationship between tables</li> <li>Edit or delete relationships</li> </ul> <h3>21 - Working with choices in Dataverse</h3> <ul> <li>Define choice column</li> <li>Standard choices column</li> </ul> <h3>22 - Get started with security roles in Dataverse</h3> <ul> <li>Understand environment roles</li> <li>Adding or disabling an environment user</li> <li>Understand security concepts in Dataverse</li> <li>Understand user security roles and security role defaults</li> <li>Check the roles that a user belongs to</li> <li>Configure Dataverse teams for security</li> <li>Configure Dataverse group teams for security</li> </ul> <h3>23 - Use administration options for Dataverse</h3> <ul> <li>Use Microsoft Power Platform Admin Center portal</li> <li>Tenant storage capacity</li> <li>Advanced Customization options in Power Apps Portal</li> <li>Enable and disable auditing</li> </ul> <h3>24 - Manage Dynamics 365 model-driven app settings and security</h3> <ul> <li>Configure role-based security</li> <li>Manage teams and business units</li> <li>Explore settings and customizations</li> </ul> <h3>25 - Introduction to Microsoft Power Platform security and governance</h3> <ul> <li>Identify Microsoft Power Platform environments</li> <li>Data Loss Prevention policies</li> <li>Microsoft Power Platform Center of Excellence Starter Kit</li> </ul> <h3>26 - Get started with model-driven apps in Power Apps</h3> <ul> <li>Introducing model-driven apps</li> <li>Components of model-driven apps</li> <li>Design model-driven apps</li> <li>Incorporate business process flows</li> </ul> <h3>27 - Configure forms, charts, and dashboards in model-driven apps</h3> <ul> <li>Forms overview</li> <li>Form elements</li> <li>Configure multiple forms</li> <li>Use specialized form components</li> <li>Configure views overview</li> <li>Configure grids</li> <li>Create and edit views</li> <li>Configure charts overview</li> <li>Dashboards overview</li> <li>Use interactive streams and tiles</li> </ul> <h3>28 - Get started with Power Apps canvas apps</h3> <ul> <li>Power Apps building blocks</li> <li>Ways to build Power Apps</li> <li>Power Apps related technologies</li> <li>Additional Power Apps related technologies</li> <li>Designing a Power Apps app</li> </ul> <h3>29 - Connect to other data in a Power Apps canvas app</h3> <ul> <li>Overview of the different data sources</li> <li>Work with action-based data sources</li> <li>Power Automate is a companion to Power Apps</li> </ul> <h3>30 - How to build the UI in a canvas app in Power Apps</h3> <ul> <li>Use themes to quickly change the appearance of your app</li> <li>Branding a control</li> <li>Icons</li> <li>Images</li> <li>Personalization</li> <li>Using the tablet or phone form factors</li> </ul> <h3>31 - Manage apps in Power Apps</h3> <ul> <li>Power Apps review</li> </ul> <h3>32 - Build your first app with Power Apps and Dataverse for Teams</h3> <ul> <li>Create your first app with the hero template</li> <li>Customize your app with Power Apps Studio</li> <li>Publish your app</li> <li>Install template apps</li> </ul> <h3>33 - Access Dataverse in Power Pages websites</h3> <ul> <li>Use lists to display multiple Dataverse records</li> <li>Use forms to interact with Dataverse data</li> </ul> <h3>34 - Authentication and user management in Power Pages</h3> <ul> <li>Power Pages authentication settings</li> <li>User registration in Power Pages</li> <li>Authentication management for Power Pages users</li> <li>Power Pages authentication providers</li> </ul> <h3>35 - Power Pages maintenance and troubleshooting</h3> <ul> <li>Power Pages website maintenance</li> <li>Power Pages website troubleshooting</li> </ul> <h3>36 - Define and create business rules in Dataverse</h3> <ul> <li>Define business rules - Introduction</li> <li>Define the components of a business rule</li> <li>Create a business rule</li> </ul> <h3>37 - Get started with Power Automate</h3> <ul> <li>Introducing Power Automate</li> <li>Troubleshoot flows</li> </ul> <h3>38 - Use the Admin center to manage environments and data policies in Power Automate</h3> <ul> <li>Administer flows</li> <li>Export and import flows</li> <li>Learn how to distribute button flows</li> </ul> <h3>39 - Use Dataverse triggers and actions in Power Automate</h3> <ul> <li>Dataverse triggers</li> <li>Query data</li> <li>Create, update, delete, and relate actions</li> </ul> <h3>40 - Extend Dataverse with Power Automate</h3> <ul> <li>Set up a flow and configure its trigger</li> <li>Email Dataverse record</li> <li>Add to-do items</li> <li>Test and run your flow</li> </ul> <h3>41 - Introduction to expressions in Power Automate</h3> <ul> <li>Get started with expressions</li> <li>Notes make things easier</li> <li>Types of functions</li> <li>Write complex expressions</li> </ul> <h3>42 - Build your first Power Automate for desktop flow</h3> <ul> <li>Set up the environment</li> <li>Explore Power Automate for desktop</li> <li>Create your first Power Automate for desktop flow</li> <li>Record Power Automate for desktop actions</li> <li>Edit and test recorded actions</li> </ul> <h3>43 - Run a Power Automate for desktop flow in unattended mode</h3> <ul> <li>Set up an unattended desktop flow</li> <li>Create a new cloud flow that calls an existing flow in unattended mode</li> <li>Perform a test run</li> <li>Best practices</li> </ul> <h3>44 - Optimize your business process with process advisor</h3> <ul> <li>Get familiar with process advisor</li> <li>Create your first recording</li> <li>Edit recordings and group actions</li> <li>Analyze recordings and interpret results</li> <li>Automation recommendations</li> </ul> <h3>45 - Get started with Microsoft Copilot Studio bots</h3> <ul> <li>Get started working with environments</li> <li>Create bots and work with the Microsoft Copilot Studio interface</li> <li>Create topics</li> <li>Test bots</li> <li>Publish bots and analyze performance</li> </ul> <h3>46 - Enhance Microsoft Copilot Studio bots</h3> <ul> <li>Use Power Automate to add actions</li> <li>Transfer conversations to agents by using Omnichannel for Customer Service</li> <li>Create topics for existing support content</li> <li>Analyze bot performance</li> </ul> <h3>47 - Manage topics in Microsoft Copilot Studio</h3> <ul> <li>Work with bot topics</li> <li>Branch a topic</li> <li>Create topics for existing support content</li> <li>Work with system fallback topics</li> <li>Manage topics</li> </ul> <h3>48 - Manage Power Virtual Agents</h3> <ul> <li>Environments in Microsoft Copilot Studio</li> <li>Bot topics permissions</li> <li>Bot entities and flow permissions</li> <li>Monitor and diagnose</li> <li>Administer and manage</li> <li>Export and import bots</li> <li>Authentication</li> </ul> <h3>49 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>50 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>51 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>52 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>53 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>54 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>55 - Manage solutions in Power Apps and Power Automate</h3> <ul> <li>Add and remove apps, flows, and entities in a solution</li> <li>Edit a solution-aware app, flow, and table</li> <li>Build and deploy a complex solution with flows, apps, and entities</li> <li>Automate solution management</li> </ul> <h3>56 - Load/export data and create data views in Dataverse</h3> <ul> <li>View data in a table</li> <li>Create or edit views of data in a table</li> <li>Load data into a table</li> <li>Export data from a table</li> <li>Add, update, or delete data in a table by using Excel</li> <li>Import data using Power Query</li> <li>Generate a new dataflow from an Excel Template</li> <li>Dataflow and Azure integration</li> </ul> <h3>57 - Get started with AI Builder</h3> <ul> <li>Choose an AI capability</li> <li>Create your first model</li> <li>Ways to use your models</li> </ul> <h3>58 - Manage models in AI Builder</h3> <ul> <li>Model lifecycle</li> <li>Manage model versions</li> <li>Share your models</li> </ul> <h3>59 - Use AI Builder in Power Automate</h3> <ul> <li>AI Builder in Power Automate saves time</li> <li>Advanced usage of AI Builder in Power Automate</li> </ul> <h3>60 - Functional Consultant skills</h3> <ul> <li>Create entity relationship diagrams</li> <li>Create and document mock-ups</li> <li>Document functional requirements and artifacts</li> <li>Complete fit-gap analysis</li> <li>Discuss stakeholder management responsibilities</li> <li>Understand industry accelerators</li> <li>Define Application Lifecycle Management</li> <li>Participate in testing</li> <li>Evaluate options</li> <li>Define connectors</li> <li>Understand Power Apps component framework</li> </ul> <h3>61 - Solution Architect series: Plan application lifecycle management for Power Platform</h3> <ul> <li>Key considerations for ALM</li> <li>Solutions</li> <li>Configuration and reference data</li> <li>Release process</li> <li>ALM with Azure DevOps</li> </ul></div>

Microsoft Power Apps

Power Apps

Microsoft Power BI

Microsoft Power Platform

PL-200T00 Microsoft Power Platform Functional Consultant

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>The CHFI course will benefit:<br />Police and other laws enforcement personnel<br />Defense and Military personnel<br />e-Business Security professionals<br />Systems administrators<br />Legal professionals<br />Banking, Insurance and other professionals<br />Government agencies</p>Overview<p>At the end of this course, you will possess the skills needed to:<br />Understand the fundamentals of computer forensics<br />Understand the computer forensic investigation process<br />Describe in detail different types of hard disks and file systems<br />Understand data acquisition and duplication<br />Counteract anti-forensic techniques<br />Leverage forensic skills in Windows, Linux, and Mac<br />Investigate web attacks<br />Understand dark web forensics<br />Deploy forensic techniques for databases, cloud, and networks<br />Investigate email crimes including malware<br />Perform forensics in mobile and IoT environments</p><p>Every crime leaves a digital footprint, and you need the skills to track those footprints. In this course, students will learn to unravel these pieces of evidence, decode them and report them. From decoding a hack to taking legal action against the perpetrators, they will become an active respondent in times of cyber-breaches.</p></div><div id="course-pills-2"><h4>Computer Forensics in Today?s World </h4><ul><li>1.1. Understand the Fundamentals of Computer Forensics </li><li>1.2. Understand Cybercrimes and their Investigation Procedures </li><li>1.3. Understand Digital Evidence </li><li>1.4. Understand Forensic Readiness, Incident Response and the Role of SOC (Security </li><li>       Operations Center) in Computer Forensics </li><li>1.5. Identify the Roles and Responsibilities of a Forensic Investigator </li><li>1.6. Understand the Challenges Faced in Investigating Cybercrimes </li><li>1.7. Understand Legal Compliance in Computer Forensics </li><li></li></ul><h4>Computer Forensics Investigation Process </h4><ul><li>2.1. Understand the Forensic Investigation Process and its Importance </li><li>2.2. Understand the Pre-investigation Phase </li><li>2.3. Understand First Response </li><li>2.4. Understand the Investigation Phase </li><li>2.5. Understand the Post-investigation Phase </li><li></li></ul><h4>Understanding Hard Disks and File Systems </h4><ul><li>3.1. Describe Different Types of Disk Drives and their Characteristics </li><li>3.2. Explain the Logical Structure of a Disk </li><li>3.3. Understand Booting Process of Windows, Linux and Mac Operating Systems </li><li>3.4. Understand Various File Systems of Windows, Linux and Mac Operating Systems </li><li>3.5. Examine File System Using Autopsy and The Sleuth Kit Tools </li><li>3.6 Understand Storage Systems</li><li>3.7. Understand Encoding Standards and Hex Editors </li><li>3.8. Analyze Popular File Formats Using Hex Editor </li><li></li></ul><h4>Data Acquisition and Duplication </h4><ul><li>4.1. Understand Data Acquisition Fundamentals</li><li>4.2. Understand Data Acquisition Methodology </li><li>4.3. Prepare an Image File for Examination </li><li></li></ul><h4>Defeating Anti-forensics Techniques </h4><ul><li>5.1. Understand Anti-forensics Techniques </li><li>5.2. Discuss Data Deletion and Recycle Bin Forensics </li><li>5.3. Illustrate File Carving Techniques and Ways to Recover Evidence from Deleted Partitions </li><li>5.4. Explore Password Cracking/Bypassing Techniques </li><li>5.5. Detect Steganography, Hidden Data in File System Structures, Trail Obfuscation, and File Extension Mismatch </li><li>5.6. Understand Techniques of Artifact Wiping, Overwritten Data/Metadata Detection, and Encryption </li><li>5.7. Detect Program Packers and Footprint Minimizing Techniques</li><li>5.8. Understand Anti-forensics Countermeasures </li><li></li></ul><h4>Windows Forensics </h4><ul><li>6.1. Collect Volatile and Non-volatile Information </li><li>6.2. Perform Windows Memory and Registry Analysis </li><li>6.3. Examine the Cache, Cookie and History Recorded in Web Browsers </li><li>6.4. Examine Windows Files and Metadata </li><li>6.5. Understand ShellBags, LNK Files, and Jump Lists </li><li>6.6. Understand Text-based Logs and Windows Event Logs </li><li></li></ul><h4>Linux and Mac Forensics </h4><ul><li>7.1. Understand Volatile and Non-volatile Data in Linux </li><li>7.2. Analyze Filesystem Images Using The Sleuth Kit </li><li>7.3. Demonstrate Memory Forensics Using Volatility &amp; PhotoRec </li><li>7.4. Understand Mac Forensics </li><li></li><li></li></ul><h4>Network Forensics </h4><ul><li>8.1. Understand Network Forensics </li><li>8.2. Explain Logging Fundamentals and Network Forensic Readiness </li><li>8.3. Summarize Event Correlation Concepts </li><li>8.4. Identify Indicators of Compromise (IoCs) from Network Logs </li><li>8.5. Investigate Network Traffic </li><li>8.6. Perform Incident Detection and Examination with SIEM Tools </li><li>8.7. Monitor and Detect Wireless Network Attacks </li><li></li></ul><h4>Investigating Web Attacks </h4><ul><li>9.1. Understand Web Application Forensics </li><li>9.2. Understand Internet Information Services (IIS) Logs </li><li>9.3. Understand Apache Web Server Logs </li><li>9.4. Understand the Functionality of Intrusion Detection System (IDS) </li><li>9.5. Understand the Functionality of Web Application Firewall (WAF) </li><li>9.6. Investigate Web Attacks on Windows-based Servers </li><li>9.7. Detect and Investigate Various Attacks on Web Applications </li><li></li></ul><h4>Dark Web Forensics </h4><ul><li>10.1. Understand the Dark Web </li><li>10.2. Determine How to Identify the Traces of Tor Browser during Investigation </li><li>10.3. Perform Tor Browser Forensics </li><li></li></ul><h4>Database Forensics </h4><ul><li>11.1. Understand Database Forensics and its Importance </li><li>11.2. Determine Data Storage and Database Evidence Repositories in MSSQL Server </li><li>11.3. Collect Evidence Files on MSSQL Server </li><li>11.4. Perform MSSQL Forensics </li><li>11.5. Understand Internal Architecture of MySQL and Structure of Data Directory </li><li>11.6. Understand Information Schema and List MySQL Utilities for Performing Forensic Analysis </li><li>11.7. Perform MySQL Forensics on WordPress Web Application Database </li><li></li></ul><h4>Cloud Forensics </h4><ul><li>12.1. Understand the Basic Cloud Computing Concepts </li><li>12.2. Understand Cloud Forensics </li><li>12.3. Understand the Fundamentals of Amazon Web Services (AWS) </li><li>12.4. Determine How to Investigate Security Incidents in AWS </li><li>12.5. Understand the Fundamentals of Microsoft Azure </li><li>12.6. Determine How to Investigate Security Incidents in Azure  </li><li>12.7. Understand Forensic Methodologies for Containers and Microservices </li><li></li></ul><h4>Investigating Email Crimes </h4><ul><li>13.1. Understand Email Basics </li><li>13.2. Understand Email Crime Investigation and its Steps </li><li>13.3. U.S. Laws Against Email Crime </li><li></li></ul><h4>Malware Forensics </h4><ul><li>14.1. Define Malware and Identify the Common Techniques Attackers Use to Spread Malware </li><li>14.2. Understand Malware Forensics Fundamentals and Recognize Types of Malware Analysis </li><li>14.3. Understand and Perform Static Analysis of Malware </li><li>14.4. Analyze Suspicious Word and PDF Documents </li><li>14.5. Understand Dynamic Malware Analysis Fundamentals and Approaches </li><li>14.6. Analyze Malware Behavior on System Properties in Real-time </li><li>14.7. Analyze Malware Behavior on Network in Real-time </li><li>14.8. Describe Fileless Malware Attacks and How they Happen </li><li>14.9. Perform Fileless Malware Analysis - Emotet </li><li></li></ul><h4>Mobile Forensics </h4><ul><li>15.1. Understand the Importance of Mobile Device Forensics </li><li>15.2. Illustrate Architectural Layers and Boot Processes of Android and iOS Devices </li><li>15.3. Explain the Steps Involved in Mobile Forensics Process </li><li>15.4. Investigate Cellular Network Data </li><li>15.5. Understand SIM File System and its Data Acquisition Method </li><li>15.6. Illustrate Phone Locks and Discuss Rooting of Android and Jailbreaking of iOS Devices </li><li>15.7. Perform Logical Acquisition on Android and iOS Devices </li><li>15.8. Perform Physical Acquisition on Android and iOS Devices </li><li>15.9. Discuss Mobile Forensics Challenges and Prepare Investigation Report </li><li></li></ul><h4>IoT Forensics </h4><ul><li>16.1. Understand IoT and IoT Security Problems </li><li>16.2. Recognize Different Types of IoT Threats </li><li>16.3. Understand IoT Forensics </li><li>16.4. Perform Forensics on IoT Devices </li><li></li></ul></div>

Forensic Science

Certified Cryptocurrency Investigator Course (CCI)

Cyber Security

Certified Ethical Hacker (CEH)

Cyber Security Foundation

Ethical Hacking

EC-Council Computer Hacking Forensic Investigator (CHFI) v10.0

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is designed for IT professionals who want to develop penetration testing skills to enable them to identify information-system vulnerabilities and effective remediation techniques for those vulnerabilities. Target students who also need to offer practical recommendations for action to properly protect information systems and their contents will derive those skills from this course.  This course is also designed for individuals who are preparing to take the CompTIA PenTest+ certification exam PT0-002, or who plan to use PenTest+ as the foundation for more advanced security certifications or career roles. Individuals seeking this certification should have three to four years of hands-on experience performing penetration tests, vulnerability assessments, and vulnerability management.</p>Overview<p>After completing this course, you will be able to plan, conduct, analyze, and report on penetration tests, including the ability to:  Plan and scope penetration tests.  Conduct passive reconnaissance. Perform non-technical tests to gather information.  Conductive active reconnaissance.  Analyze vulnerabilities.  Penetrate networks.  Exploit host-based vulnerabilities.  Test applications.  Complete post-exploit tasks.  Analyze and report pen test results.</p><p>Security remains one of the hottest topics in IT and other industries. It seems that each week brings news of some new breach of privacy or security. As organizations scramble to protect themselves and their customers, the ability to conduct penetration testing is an emerging skill set that is becoming ever more valuable to the organizations seeking protection, and ever more lucrative for those who possess these skills. In this course, you will be introduced to some general concepts and methodologies related to pen testing, and you will work your way through a simulated pen test for a fictitious company.</p></div><div id="course-pills-2"><h3>1 - Outline</h3> <ul> <li>Lesson 1: Scoping Organization/Customer Requirements</li> <li>Lesson 2: Defining the Rules of Engagement</li> <li>Lesson 3: Footprinting and Gathering Intelligence</li> <li>Lesson 4: Evaluating Human and Physical Vulnerabilities</li> <li>Lesson 5: Preparing the Vulnerability Scan</li> <li>Lesson 6: Scanning Logical Vulnerabilities</li> <li>Lesson 7: Analyzing Scanning Results</li> <li>Lesson 8: Avoiding Detection and Covering Tracks</li> <li>Lesson 9: Exploiting the LAN and Cloud</li> <li>Lesson 10: Testing Wireless Networks</li> <li>Lesson 11: Targeting Mobile Devices</li> <li>Lesson 12: Attacking Specialized Systems</li> <li>Lesson 13: Web Application-Based Attacks</li> <li>Lesson 14: Performing System Hacking</li> <li>Lesson 15: Scripting and Software Development</li> <li>Lesson 16: Leveraging the Attack: Pivot and Penetrate</li> <li>Lesson 17: Communicating During the PenTesting Process</li> <li>Lesson 18: Summarizing Report Components</li> <li>Lesson 19: Recommending Remediation</li> <li>Lesson 20: Performing Post-Report Delivery Activities</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans CompTIA Penetration Testing Certification (PenTest Plus) - (Exam PT0-002) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the CompTIA Penetration Testing Certification (PenTest Plus) - (Exam PT0-002) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Penetration Testing

CompTIA Network+

Certified Cyber Professional (CCP)

CompTIA A+

CompTIA Security+

CompTIA PenTest+ (PenTest)

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is intended for entry-level computer support professionals with a basic knowledge of computer hardware, software, and operating systems who wish to increase their knowledge and understanding of networking concepts and acquire the required skills to prepare for a career in network support or administration, or who wish to prepare for the CompTIA Network+ certification. CompTIA Network+ is the first certification IT professionals specializing in network administration and support should earn. Network+ is aimed at IT professionals with job roles such as network administrator, network technician, network installer, help desk technician, and IT cable installer. This course is also designed for students who are seeking the CompTIA Network+ certification and who want to prepare for the CompTIA Network+ N10-008 Certification Exam.</p>Overview<p>In this course, you will describe the major networking technologies and systems of modern networks and configure, manage, and troubleshoot modern networks. Explain the OSI and TCP/IP Models. Explain properties of network traffic. Install and configure switched networks. Configure IP networks. Install and configure routed networks. Configure and monitor ports and protocols. Explain network application and storage issues. Monitor and troubleshoot networks. Explain network attacks and mitigations. Install and configure security devices. Explain authentication and access controls. Deploy and troubleshoot cabling solutions. Implement and troubleshoot wireless technologies. Compare and contrast WAN technologies. Use remote access methods. Identify site policies and best practices.</p><p>CompTIA's Network+ certification is a foundation-level certification designed for IT professionals with around one year of experience, whose job role is focused on network administration.<br /><br />The CompTIA Network+ exam will certify the successful candidate has the knowledge and skills required to troubleshoot, configure, and manage common network devices; establish basic network connectivity; understand and maintain network documentation; identify network limitations and weaknesses; and implement network security, standards, and protocols. The candidate will have a basic understanding of enterprise technologies, including cloud and virtualization technologies.  <br /><br /> The Official CompTIAÂ© Network+Â© (Exam N10-008): will teach you the fundamental principles of installing, configuring, and troubleshooting network technologies and help you to progress a career in network administration. In this course, you will build on your existing user-level knowledge and experience with personal computer operating systems and networks to master the fundamental skills and concepts that you will need to use on the job in any type of networking career.</p>Prerequisites<p></p><ul><li>CompTIA A+ Certification (Exams 220-1001 and 220-1002)</li></ul><p></p></div><div id="course-pills-2"><h3>1 - Explaining the OSI and TCP/IP Models</h3> <ul> <li>Topic A: Explain OSI Model Layers</li> <li> Topic B: Explain the TCP/IP Suite</li> </ul> <h3>2 - Explaining Properties of Network Traffic</h3> <ul> <li>Topic A: Explain Media Types and Access Methods</li> <li> Topic B: Deploy Ethernet Standards</li> <li> Topic C: Configure and Monitor Network Interfaces</li> </ul> <h3>3 - Installing and Configuring Switched Networks</h3> <ul> <li>Topic A: Install and Configure Hubs and Bridges</li> <li> Topic B: Install and Configure Switches</li> <li> Topic C: Compare and Contrast Network Topologies</li> <li> Topic D: Compare and Contrast Network Types</li> </ul> <h3>4 - Configuring IP Networks</h3> <ul> <li>Topic A: Configure IPv4 Addressing Components</li> <li> Topic B: Test IP Interfaces with Command Line Tools</li> <li> Topic C: Configure IPv4 Subnets</li> <li> Topic D: Configure Private and Public IPv4 Addressing Schemes</li> <li> Topic E: Configure IPv6 Addressing Components</li> <li> Topic F: Configure DHCP Services</li> </ul> <h3>5 - Installing and Configuring Routed Networks</h3> <ul> <li>Topic A: Explain Characteristics of Routing</li> <li> Topic B: Install and Configure Routers</li> </ul> <h3>6 - Configuring and Monitoring Ports and Protocols</h3> <ul> <li>Topic A: Explain the Uses of Ports and Protocols</li> <li> Topic B: Use Port Scanners and Protocol Analyzers</li> <li> Topic C: Explain the Use of Name Resolution Services</li> <li> Topic D: Configure DNS and IPAM Services</li> </ul> <h3>7 - Explaining Network Application and Storage Services</h3> <ul> <li>Topic A: Explain the Uses of Network Applications</li> <li> Topic B: Explain the Uses of Voice Services and Advanced Networking Devices</li> <li> Topic C: Explain the Uses of Virtualization and Network Storage Services</li> <li> Topic D: Summarize the Concepts of Cloud Services</li> </ul> <h3>8 - Monitoring and Troubleshooting Networks</h3> <ul> <li>Topic A: Monitor Network Interfaces and Logs</li> <li>Topic B: Explain Network Troubleshooting Methodology</li> <li>Topic C: Troubleshoot Common Network Services Issues</li> </ul> <h3>9 - Explaining Networking Attacks and Mitigations</h3> <ul> <li>Topic A: Summarize Common Networking Attacks</li> <li>Topic B: Explain the Characteristics of VLANs</li> <li>Topic C: Explain the Characteristics of NAT and Port Forwarding</li> </ul> <h3>10 - Installing and Configuring Security Devices</h3> <ul> <li>Topic A: Install and Configure Firewalls and Proxies</li> <li>Topic B: Explain the Uses of IDS/IPS and UTM</li> </ul> <h3>11 - Explaining Authentication and Access Controls</h3> <ul> <li>Topic A: Explain Authentication Controls and Attacks</li> <li>Topic B: Explain the Uses of Authentication Protocols and Directory Services</li> <li>Topic C: Explain the Uses of Port Security and NAC</li> <li>Topic D: Implement Network Device Hardening</li> <li>Topic E: Explain Patch Management and Vulnerability Scanning Processes</li> </ul> <h3>12 - Deploying and Troubleshooting Cabling Solutions</h3> <ul> <li>Topic A: Deploy Structured Cabling Systems</li> <li>Topic B: Deploy Twisted Pair Cabling Solutions</li> <li>Topic C: Test and Troubleshoot Twisted Pair Cabling Solutions</li> <li>Topic D: Deploy Fiber Optic Cabling Solutions</li> </ul> <h3>13 - Implementing and Troubleshooting Wireless Technologies</h3> <ul> <li>Topic A: Install and Configure Wireless Technologies</li> <li>Topic B: Troubleshoot Wireless Performance Issues</li> <li>Topic C: Secure and Troubleshoot Wireless Connectivity</li> </ul> <h3>14 - Comparing and Contrasting WAN Technologies</h3> <ul> <li>Topic A: Compare and Contrast WAN Core Service Types</li> <li>Topic B: Compare and Contrast WAN Subscriber Service Types</li> <li>Topic C: Compare and Contrast WAN Framing Service Types</li> <li>Topic D: Compae and Contrast Wireless and IoT WAN Technologies</li> </ul> <h3>15 - Using Remote Access Methods</h3> <ul> <li>Topic A: Use Remote Access VPNs</li> <li>Topic B: Use Remote Access Management Methods</li> </ul> <h3>16 - Identifying Site Policies and Best Practices</h3> <ul> <li>Topic A: Manage Networks with Documentation and Diagrams</li> <li>Topic B: Summarize the Purposes of Physical Security Devices</li> <li>Topic C: Compare and Contrast Business Continuity and Disaster Recovery Concepts</li> <li>Topic D: Identify Policies and Best Practices</li> </ul></div>

Cisco Certified Entry Networking Technician (CCENT)

IT Networking Fundamentals

Computer Networking

<div id="course-pills-1" fr-original-style="" style="box-sizing: border-box;">Duration

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">5 Days</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">30 CPD hours</p>This course is intended for

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ Core 1 220-1101 Certification Exam and the CompTIA A+ Core 2 220-1102 Certification Exam.</p>Overview

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">On course completion, participants will be able to: Support operating systems. Install and configure PC system unit components and peripheral devices. Install, configure, and troubleshoot display and multimedia devices. Install, configure, and troubleshoot storage devices. Install, configure, and troubleshoot internal system components. Install, configure, and maintain operating systems. Maintain and troubleshoot Microsoft Windows. Explain network infrastructure concepts. Configure and troubleshoot network connections. Manage users, workstations, and shared resources. Implement client virtualization and cloud computing. Implement physical security. Secure workstations and data. Troubleshoot workstation security issues. Support and troubleshoot laptops. Support and troubleshoot mobile devices. Install, configure, and troubleshoot print devices. Implement operational procedures.</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">CompTIA A+ certified professionals are proven problem solvers. They support today&#39;s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today&#39;s digital world. It is the only industry recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace.</p>
</div>
<div id="course-pills-2" fr-original-style="" style="box-sizing: border-box;">

<h3 fr-original-style="" style="box-sizing: border-box;">1 - Installing Motherboards and Connectors</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Explain Cable Types and Connectors</li>
<li fr-original-style="" style="box-sizing: border-box;">Install and Configure Motherboards</li>
<li fr-original-style="" style="box-sizing: border-box;">Explain Legacy Cable Types</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">2 - Installing System Devices</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Install and Configure Power Supplies and Cooling</li>
<li fr-original-style="" style="box-sizing: border-box;">Select and Install Storage Devices</li>
<li fr-original-style="" style="box-sizing: border-box;">Install and Configure System Memory</li>
<li fr-original-style="" style="box-sizing: border-box;">Install and Configure CPUs</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">3 - Troubleshooting PC Hardware</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Apply Troubleshooting Methodology</li>
<li fr-original-style="" style="box-sizing: border-box;">Configure BIOS/UEFI</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot Power and Disk Issues</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot System and Display Issues</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">4 - Comparing Local Networking Hardware</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Compare Network Types</li>
<li fr-original-style="" style="box-sizing: border-box;">Compare Networking Hardware</li>
<li fr-original-style="" style="box-sizing: border-box;">Explain Network Cable Types</li>
<li fr-original-style="" style="box-sizing: border-box;">Compare Wireless Networking Types</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">5 - Configuring Network Addressing and Internet Connections</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Compare Internet Connection Types</li>
<li fr-original-style="" style="box-sizing: border-box;">Use Basic TCP/IP Concepts</li>
<li fr-original-style="" style="box-sizing: border-box;">Compare Protocols and Ports</li>
<li fr-original-style="" style="box-sizing: border-box;">Compare Network Configuration Concepts</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">6 - Supporting Network Services</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Summarize Services Provided by Networked Hosts</li>
<li fr-original-style="" style="box-sizing: border-box;">Compare Internet and Embedded Appliances</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot Networks</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">7 - Summarizing Virtualization and Cloud Concepts</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Summarize Client-Side Virtualization</li>
<li fr-original-style="" style="box-sizing: border-box;">Summarize Cloud Concepts</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">8 - Supporting Mobile Devices</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Set Up Mobile Devices and Peripherals</li>
<li fr-original-style="" style="box-sizing: border-box;">Configure Mobile Device Apps</li>
<li fr-original-style="" style="box-sizing: border-box;">Install and Configure Laptop Hardware</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot Mobile Device Issues</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">9 - Supporting Print Devices</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Deploy Printer and Multifunction Devices</li>
<li fr-original-style="" style="box-sizing: border-box;">Replace Print Device Consumables</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot Print Device Issues</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">10 - Configuring Windows</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Configure Windows User Settings</li>
<li fr-original-style="" style="box-sizing: border-box;">Configure Windows System Settings</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">11 - Managing Windows</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Use Management Consoles</li>
<li fr-original-style="" style="box-sizing: border-box;">Use Performance and Troubleshooting Tools</li>
<li fr-original-style="" style="box-sizing: border-box;">Use Command-line Tools</li>

</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">12 - Identifying OS Types and Features</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Explain OS Types</li>
<li fr-original-style="" style="box-sizing: border-box;">Compare Windows Editions</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">13 - Supporting Windows</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Perform OS Installations and Upgrades</li>
<li fr-original-style="" style="box-sizing: border-box;">Install and Configure Applications</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot Windows OS Problems</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">14 - Managing Windows Networking</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Manage Windows Networking</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot Windows Networking</li>
<li fr-original-style="" style="box-sizing: border-box;">Configure Windows Security Settings</li>
<li fr-original-style="" style="box-sizing: border-box;">Manage Windows Shares</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">15 - Managing Linux and macOS</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Identify Features of Linux</li>
<li fr-original-style="" style="box-sizing: border-box;">Identify Features of macOS</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">16 - Configuring SOHO Network Security</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Explain Attacks, Threats, and Vulnerabilities</li>
<li fr-original-style="" style="box-sizing: border-box;">Compare Wireless Security Protocols</li>
<li fr-original-style="" style="box-sizing: border-box;">Configure SOHO Router Security</li>
<li fr-original-style="" style="box-sizing: border-box;">Summarize Security Measures</li>

</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">17 - Managing Security Settings</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Configure Workstation Security</li>
<li fr-original-style="" style="box-sizing: border-box;">Configure Browser Security</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot Workstation Security Issues</li>

</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">18 - Supporting Mobile Software</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Configure Mobile OS Security</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot Mobile OS and App Software</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot Mobile OS and App Security</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">19 - Using Support and Scripting Tools</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Use Remote Access Technologies</li>
<li fr-original-style="" style="box-sizing: border-box;">Implement Backup and Recovery</li>
<li fr-original-style="" style="box-sizing: border-box;">Explain Data Handling Best Practices</li>
<li fr-original-style="" style="box-sizing: border-box;">Identify Basics of Scripting</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">20 - Implementing Operational Procedures</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Implement Best Practice Documentation</li>
<li fr-original-style="" style="box-sizing: border-box;">Use Proper Communication Techniques</li>
<li fr-original-style="" style="box-sizing: border-box;">Use Common Safety and Environmental Procedures
</li>
</ul>

</div>

IT Technician

Computer Skills

Computer Technician

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p></p><p>The target audience include, but is not limited to:</p><br /><p> </p><br /><p>Relationship managers</p><br /><p>Customer experience (CX) managers</p><br /><p>Account managers</p><br /><p>Service delivery managers</p><br /><p>Service desk managers</p><br /><p>Service Level Managers</p><br /><p>Enterprise Architects</p><br /><p>Service and Solution Architects</p><br /><p>Business Analysts</p><br /><p>Product Owners</p><br /><p>Marketing Managers</p><br /><p>Project Managers</p><br /><p>Portfolio Managers</p><br /><p>Supplier relationship Managers</p><br /><p>Vendor Managers</p><br /><p>Contract Managers</p><br /><p>Customer experience/User experience Designers</p><br /><p>Consultants</p><p></p>Overview<p></p><p>The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value.</p><br /><p>Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder.</p><br /><p>This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:</p><br /><p> </p><br /><p>Value propositions</p><br /><p>Fostering relationships</p><br /><p>Keeping engagement channels open</p><br /><p>Shaping demand</p><br /><p>Designing service offerings</p><br /><p>Aligning and agreeing expectations</p><br /><p>Co-creating service experiences</p><br /><p>Realizing value</p><p></p><p>This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITILÂ© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery.</p></div><div id="course-pills-2"><h4>How customer journeys are designed</h4><ul><li>Understand the concept of the customer journey</li><li>Understand the ways of designing and improving customer journeys</li><li></li></ul><h4>How to target markets and stakeholders</h4><ul><li>Understand the characteristics of markets</li><li>Understand marketing activities and techniques</li><li>Know how to describe customer needs and internal and external factors that affect these</li><li>Know how to identify service providers and explain their value propositions</li><li></li></ul><h4>How to foster stakeholder relationships</h4><ul><li>Understand the concepts mutual readiness and maturity</li><li>Understand the different supplier and partner relationship types, and how these are managed</li><li>Know how to develop customer relationships</li><li>Know how to analyze customer needs</li><li>Know how to use communication and collaboration activities and techniques</li><li>Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships</li><li>Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management</li><li></li></ul><h4>How to shape demand and define service offerings</h4><ul><li>Understand methods for designing digital service experiences based on value driven, data driven and user centered service design</li><li>Understand approaches for selling and obtaining service offerings</li><li>Know how to capture, influence and manage demand and opportunities</li><li>Know how to collect, specify and prioritize requirements from a diverse range of stakeholders</li><li>Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design</li><li></li></ul><h4>How to align expectations and agree details of services</h4><ul><li>Know how to plan for value co-creation</li><li>Know how to negotiate and agree service utility, warranty and experience</li><li>Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management </li></ul><h4>How to onboard and offboard customers and users</h4><ul><li>Understand key transition, onboarding and offboarding activities</li><li>Understand the ways of relating with users and fostering user relationships</li><li>Understand how users are authorized and entitled to services</li><li>Understand different approaches to mutual elevation of customer, user and service provider capabilities</li><li>Know how to prepare onboarding and offboarding plans</li><li>Know how to develop user engagement and delivery channels</li><li>Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services</li><li>Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement</li></ul><h4>How to act together to ensure continual value co-creation</h4><ul><li>Understand how users can request services</li><li>Understand methods for triaging of user requests</li><li>Understand the concept of user communities</li><li>Understand methods for encouraging and managing customer and user feedback</li><li>Know how to foster a service mindset (attitude, behavior and culture)</li><li>Know how to use different approaches to provision of user services</li><li>Know how to seize and deal with customer and user ?moments of truth?</li><li>Know how the ?Service request management? practice can be applied to enable and contribute to service usage</li></ul><h4>How to realize and validate service value</h4><ul><li>Understand methods for measuring service usage and customer and user experience and satisfaction</li><li>Understand charging mechanisms</li><li>Know how to assess service value realization</li><li>Know how to prepare to evaluate and improve the customer journey</li><li>Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization</li><li>ITILÂ© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure LibraryÂ© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. </li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br />Notes<p>New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4</p><p>Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Service Design Courses (SDC)

Certified Manager of Quality

Professional Scrum Master (PSM)

ITIL 4 Managing Professional - Drive Stakeholder Value (DSV) with Exam

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>This course is intended for IT professionals who are experienced in general Windows Server and Windows Client administration. Students should have a foundational knowledge of Windows PowerShell, which they can obtain by taking course 10961C: Automating Administration with Windows PowerShell. In addition, this course provides scripting guidance for Microsoft Azure administrators and developers who support development environments and deployment processes.</p>Overview<p>After completing this course, you will be able to:<br />Create advanced functions.<br />Use Microsoft .NET Framework and REST API in Windows PowerShell.<br />Handle script errors.<br />Use XML, JSON, and custom formatted data.<br />Manage Microsoft Azure resources<br />Analyze and debug scripts<br />Understand Windows PowerShell workflow.</p><p>This course teaches students how to automate administrative tasks using PowerShell. Students will learn crucial scripting skills such as creating advanced functions, writing controller scripts, and handling script errors. Candidates will learn how to use PowerShell when working with Microsoft Azure, SQL Server, Active Directory, IIS, Windows PowerShell Workflow, .NET resources, the REST API and XML, CSV &amp; JSON formatted data files.This course replaces retired Microsoft course 10962.</p></div><div id="course-pills-2"><h4>Module 1: Creating advanced functions</h4><ul><li>Lesson 1: Converting a command into an advanced function</li><li>Lesson 2: Creating a script module</li><li>Lesson 3: Defining parameter attributes and input validation</li><li>Lesson 4: Writing functions that accept pipeline input</li><li>Lesson 5: Producing complex pipeline output</li><li>Lesson 6: Using comment-based Help</li><li>Lesson 7: Using Whatif and Confirm parameters</li></ul><h4>Module 2: Using Microsoft .NET Framework and REST API in Windows PowerShell</h4><ul><li>Lesson 1: Using .NET Framework in PowerShell</li><li>Lesson 2: Using REST API in PowerShell</li></ul><h4>Module 3: Writing controller scripts</h4><ul><li>Lesson 1: Understanding controller scripts</li><li>Lesson 2: Writing controller scripts with a user interface</li><li>Lesson 3: Writing controller scripts that create reports</li></ul><h4>Module 4: Handling script errors</h4><ul><li>Lesson 1: Understanding error handling</li><li>Lesson 2: Handling errors in a script</li></ul><h4>Module 5: Using XML, JSON, and custom-formatted data</h4><ul><li>Lesson 1: Working with XML formatted data</li><li>Lesson 2: Working with JSON formatted data</li><li>Lesson 3: Working with custom-formatted data</li></ul><h4>Module 6: Enhancing server management with Desired State Configuration and Just Enough Administration</h4><ul><li>Lesson 1: Implementing Desired State Configuration</li><li>Lesson 2: Implementing Just Enough Administration</li></ul><h4>Module 7: Analyzing and debugging scripts</h4><ul><li>Lesson 1: Debugging in Windows PowerShell</li><li>Lesson 2: Analyzing and debugging an existing script</li></ul><h4>Module 8: Understanding Windows PowerShell Workflow</h4><ul><li>Lesson 1: Understanding Windows PowerShell Workflows</li><li>Lesson 2: Running Windows PowerShell Workflows</li></ul></div>

136 Courses in Sheffield

Definitive SIP for engineers

By Systems & Network Training

Definitive VoIP for engineers

By Systems & Network Training

Introduction to the Junos Operating System

By Systems & Network Training

Definitive DNS for engineers

By Systems & Network Training

Pumps, Compressors, Turbines & Troubleshooting

By EnergyEdge - Training for a Sustainable Energy Future

Process Control and Instrumentation

By EnergyEdge - Training for a Sustainable Energy Future

Data Analysis and Visualization with Microsoft Excel

By Mpi Learning - Professional Learning And Development Provider

FPSO Operations Management & Safety

By EnergyEdge - Training for a Sustainable Energy Future

ATTACHMENT DIFFICULTIES: INCLUDING CHILDREN

By Inclusive Solutions

citizenAID

By Immerse Medical

Search By Location