15 Courses in Nottingham

PYTHON TRAINING COURSE DESCRIPTION This Python course focusses on teaching Python for use in network automation and network DevOps. We focus on getting delegates up and running with Python and network automation as quickly as possible rather than making them great programmers. In other words we concentrate on enabling delegates to use network automation libraries such as netmiko, NAPALM and Nornir, and APIs such as NETCONF and RESTCONF rather than enabling delegates to produce object oriented programs. Hands on sessions use Cisco and Juniper devices. WHAT WILL YOU LEARN * Run Python programs. * Read Python programs. * Write Python programs. * Debug Python programs. * Automate network tasks with Python programs. * Configure network devices with Python. * Collect data from network devices with Python. PYTHON TRAINING COURSE DETAILS * Who will benefit: Network engineers. * Prerequisites: TCP/IP Foundation * Duration 5 days PYTHON TRAINING COURSE CONTENTS * What is Python? Programming languages, Why Python? Python in interactive mode, Python scripts, ipython, Python version 2 versus version 3. A simple Python script. Comments. Hands on Installing Python, Hello world. * A network example On box vs off box Python. telnet, ssh, NETCONF, HTTP, APIs, manufacturers and API support, analysis of a simple telnetlib program. Hands on Using Python to retrieve the configuration from a network device. Using wireshark to analyse the actions. * Python basics I/O, operators, variables and assignment, types, indentation, loops and conditionals. Hands on Modifying the telnet program, changing configurations on a network devices. * Functions, classes and methods What are functions, calling functions, builtin functions, useful builtin functions, file handling, classes, objects, creating instances. Hands on Storing configurations in files, configuring devices from files, using an inventory file to work on multiple devices. * Libraries and modules Modules, files and packages, import, from-import, Python standard library, other packages, pip install, executing other programs. Managing python libraries. Hands on Using pip, installing and using ipaddress, subprocess to access netsnmp. For the more advanced, using the sockets library. * Paramiko and netmiko SSH, enabling SSH on devices, keys. Paramiko versus netmiko, example scripts. pexpect. Hands on Configuring VLANs from Python. * pySNMP Gathering facts using previous methods, SNMP review, pySNMP GET, pySNMP and SNMPv3. easySNMP library. Hands on Walking a MIB from Python. * NETCONF What is NETCONF? Enabling NETCONF on devices, A first ncclient script, device handlers, get_config, edit_config, copy_config, delete_config, commit, validate, pyEZ, utils_config, utils.sw. Hands on Configuration using ncclient and PyEZ. This session is expanded for those interesting in JunOS automation. * Manipulating configuration files Builtin functions, string handling. Unicode. Sequences, strings, lists, tuples. Dictionaries. TextFSM. Regular expressions. JSON, YAML, XML, YANG, Jinja2, templates. Hands on Jinja2 templating with Python to configure network devices. * NAPALM Getters, configuration operations, supported devices, NAPALM transport, Config-replace, Config-merge, Compare config, Atomic changes, rollback. Example NAPLAM scripts. Hands on Using NAPALM to gather facts, Using NAPALM for configuration management * REST and RESTCONF What is REST, HTTP methods, GET, POST, cURL, Postman, Python requests library. RESTCONF, a RESTCONF example. Hands on Modifying a configuration using RESTCONF. * Scapy What is scapy, Scapy in interactive mode, Scapy as a module. Hands on Packet crafting from Python. * Warning Errors and exceptions, Exception handling, try, except. Memory management. Garbage collection. Context management, With. Hands on Improving Python code. * Nornir What is Nornir? A network automation framework, inventories, connection management and parallelization. Nornir architecture and other libraires. Hands on Setting up nornir, nornir fact gathering, nornir tasks. * Optional Writing your own functions, Writing your own classes. pyntc. Hands on Writing reusable code.

NETWORK FORENSICS TRAINING COURSE DESCRIPTION This course studies network forensics-monitoring and analysis of network traffic for information gathering, intrusion detection and legal evidence. We focus on the technical aspects of network forensics rather than other skills such as incident response procedures etc.. Hands on sessions follow all the major sections. WHAT WILL YOU LEARN * Recognise network forensic data sources. * Perform network forensics using: Wireshark NetFlow Log analysis * Describe issues such as encryption. NETWORK FORENSICS TRAINING COURSE DETAILS * Who will benefit: Technical network and/or security staff. * Prerequisites: TCP/IP foundation for engineers. * Duration 3 days NETWORK FORENSICS TRAINING COURSE CONTENTS * What is network forensics? What it is, host vs network forensics, purposes, legal implications, network devices, network data sources, investigation tools. Hands on whois, DNS queries. * Host side network forensics Services, connections tools. Hands on Windows services, Linux daemons, netstat, ifoconfig/ipconfig, ps and Process explorer, ntop, arp, resource monitor. * Packet capture and analysis Network forensics with Wireshark, Taps, NetworkMiner. Hands on Performing Network Traffic Analysis using NetworkMiner and Wireshark. * Attacks DOS attacks, SYN floods, vulnerability exploits, ARP and DNS poisoning, application attacks, DNS ANY requests, buffer overflow attacks, SQL injection attack, attack evasion with fragmentation. Hands on Detecting scans, using nmap, identifying attack tools. * Calculating location Timezones, whois, traceroute, geolocation. Wifi positioning. Hands on Wireshark with GeoIP lookup. * Data collection NetFlow, sflow, logging, splunk, splunk patterns, GRR. HTTP proxies. Hands on NetFlow configuration, NetFlow analysis. * The role of IDS, firewalls and logs Host based vs network based, IDS detection styles, IDS architectures, alerting. Snort. syslog-ng. Microsoft log parser. Hands on syslog, Windows Event viewer. * Correlation Time synchronisation, capture times, log aggregation and management, timelines. Hands on Wireshark conversations. * Other considerations Tunnelling, encryption, cloud computing, TOR. Hands on TLS handshake in Wireshark.

CWDP TRAINING COURSE DESCRIPTION The CWDP course consists of instructor-led training applicable to the design of wireless LANs using the latest technologies including 802.11n and 802.11ac. The course goes in-depth into the design process and provides attendees with the knowledge needed to plan, deploy and test modern 802.11-based networks. It also prepares students for the CWDP examination. Students who complete the course will acquire the necessary skills for preparing, planning performing and documenting site surveys and wireless LAN design procedures. WHAT WILL YOU LEARN * Design enterprise WiFi networks. * Select appropriate antennas and Access points. * Perform site surveys. * Describe the security requirements required for enterprise networks. * Test, validate and troubleshoot installations. CWDP TRAINING COURSE DETAILS * Who will benefit: Anyone looking for the skills to analyze, troubleshoot, and optimize any enterprise level Wi-Fi network, no matter which brand of equipment your organization deploys. Anyone looking to become a CWNP. * Prerequisites: CWNA * Duration 5 days CWDP TRAINING COURSE CONTENTS * WLAN design overview Importance of good design, Impact of bad design, Design process, Design skills, Design toolkit. * Requirements analysis Pre-planning, Customer interaction, Requirements gathering, Discovering existing systems, Documenting the environment, Defining constraints, Creating documentation. * Designing for clients and applications Client Device types, Application types, Application-specific design, High density design issues. * Designing for industry Standard corporate networks, Industry-specific designs, Government, Healthcare, Hospitality, Retail, Public hotspots, Transportation, Mobile offices, Outdoor and mesh, Remote networks and branch offices, Last-miles / ISP and bridging. * Vendor selection processes Defining vendor issues, Operational planes, Design models, Understanding architectures. * Radio Frequency (RF) planning RF spectrum, RF behaviors, Modulation and coding schemes, RF accessories, Throughput factors. WLAN hardware selection Antennas, 802.11n and antennas, Choosing Aps, Powering Aps. * Site surveys Site survey tools, Site survey preparation, Predictive site surveys, Manual site surveys, Site survey principles and processes. * Designing for Quality of Service (QoS) QoS overview, QoS application points, Roaming support. * Designing for security Bad security, Authentication solutions, Encryption solutions, Security best practices, Intrusion prevention. * Installation testing, validation and troubleshooting Network health status, Troubleshooting and validation process, Troubleshooting and validation tools, Common problems. * Hands-on lab exercises Hands-on labs depend on the audience and can include use of: Spectrum analyzers, Protocol analyzers, Site Survey software, Diagramming software, Various wireless access points, Various wireless adapters and antennas.

ADVANCED PYTHON TRAINING COURSE DESCRIPTION This course caters to network engineers aiming to enhance both their Python proficiency and network automation skills. Delving deeper into key areas such as netmiko, Nornir, and ncclient, we also focus on automating network testing and validation. Participants gain greater confidence working with Python functions, classes, objects, and error handling. The course additionally introduces more libraries like Scrapli, TTP, pyATS, Genie, pybatfish, and Suzieq, which cover parsing strategies, automation testing, validation, network analysis, observability, and telemetry. The curriculum also encompasses concurrency techniques. WHAT WILL YOU LEARN * Write Python modules and functions. * Evaluate techniques to parse unstructured data. * Use NETCONF filters. * Handle Python errors effectively (try, assert…). * Use postman. * Automate testing and validation of the network. * Use scrapli, Genie, batfish and Suzieq. ADVANCED PYTHON TRAINING COURSE DETAILS * Who will benefit: Network engineers. * Prerequisites: Python for network engineers * Duration 5 days ADVANCED PYTHON TRAINING COURSE CONTENTS * Review CLI, NETCONF, RESTCONF, structured versus unstructured data, gNMI and when to use which. PEP 8. Naming conventions. Packages, modules, Classes and methods. The scrapli library. Netmiko versus scrapli. Hands on: scrapli, Dictionaries versus Regular Expressions. * Modules and Functions Writing your own modules, containers versus packages, virtual environments. Best practices, calling functions, writing your own functions. Parameters, arguments. Named arguments, dictionaries as arguments. Builtins. Docstrings. Main. __name__, __main__ . Program arguments. Hands on: Getting interfaces, showing interface status using Netmiko and functions. Using dictionaries as arguments. Writing your own modules. * Parsing strategies Turning unstructured data into structured data. textfsm, PyATS Genie parser, NAPALM getters, Template Text Parser. Hands on: Genie parser, TTP. Accessing structured data with lists and dictionaries. * Classes, objects and Python Python classes in Genie, PyEZ and others . Hands on: studying network automation classes, objects, methods and attributes. * Configuration management - more nornir, ncclient, requests Nornir tasks. Nornir results, Nornir functions, Nornir plugins. Nornir processors. YANG, YANG models, pyang. NETCONF hello. Capabilities. Schemas. Filters. Subtrees. XPATH. Exploring available YANG data models. NETCONF and network wide transactions. Asserting NETCONF capabilities. Configuration types. Locking configurations, commits. NETCONF data stores. Netconf-console. RESTCONF differences from NETCONF. URI construction. Postman. More XML and JSON. Git and configuration versions. Hands on: Nornir and Jinja2. Exploring available models, NETCONF filters. Using postman. * Python error handling and debugging Context handlers, try, assert, logging, pdb, pytest, unit testing, chatgpt. Hands on: Writing code with each of the error handling methods, investigating what happens on an error. Use chatgpt to debug your code. * Python Automation Testing Testing and validation. pyATS, Genie. Testbed file. Genie parse, genie learn, genie diff. Genie conf, Genie ops, Genie SDK, Genie harness. Xpresso. Hands on: Using Genie for state comparisons of the network. * Network analysis Batfish, pybatfish, configuration analysis, analysing routing, analysing ACLs. Pandas. Pandas dataframe. Filtering and selecting values of interest. Hands on: Use Batfish to analyse network snapshots, find network adjacencies, flow path analysis. * Network observability Suzieq, using docker, using as a package. Sqpoller, suzieq-gui, suzieq-cli, sq-rest-server. Namespaces and seeing devices, network state and Asserts. Time based analysis, snapshots and changes. Hands on: Suzieq: Gathering data from the network, analysing data from the network. Network state assertion. * Telemetry gRPC, gNMI. CAP, GET, SET. Subscriptions. Model Driven telemetry. Hands on: Analysing telemetry data with Python. * Concurrency asyncio, threads, processes. Nornir concurrency. Scrapli and netmiko concurrency. Hands on: Multiple SSH connections to devices at same time. Scarpli asyncio.

LINX 3 TRAINING COURSE DESCRIPTION A detailed study of BGP, from the basics of how it works through to advanced issues such as route reflectors, policy, filtering, route selection and routing registries. The course culminates with a study of an industrial strength BGP template illustrating important issues such as bogon filtering. Practical hands on with routers follow the major sessions to reinforce the theory. A multiple choice exam, leading to the LAIT III certification, is available after the course. The exam consists of 60 questions and lasts 2 hours. WHAT WILL YOU LEARN * Connect enterprises to the Internet, and ISPs to each other. * Describe how BGP works. * List, describe and configure the main BGP attributes. * Implement and troubleshoot BGP. * Work with route aggregation and calculate CIDR prefixes in seconds. * Influence traffic paths with BGP. LINX 3 TRAINING COURSE DETAILS * Who will benefit: Network engineers. * Prerequisites: LAIT I and II OR CCNP and take LAIT I and LAIT II exams whilst on this course. * Duration 5 days LINX 3 TRAINING COURSE CONTENTS * Basic BGP IGPs, EGPs, What's BGP? BGP RIB, in/out process, tables peers, adding routes. Hands on Simple configuration and troubleshooting. * The Internet and peering ASs, AS numbers, Internet structure, ISP types, ISP network design, IXs, peering vs. transit, public/ private peering, bi/multi-lateral peering. Hands on AS information gathering. * How BGP works Incremental updates, Path vector protocols, BGP protocol stack, the BGP header, message types, NLRI, withdrawn routes, route refresh, route dampening. Hands on More troubleshooting, packet analysis. * MBGP and IPv6 Multiprotocol routing, AFI, SAFI, MBGP and multicasts, IPv6, MPLS VPNs. Hands on IPv6 * BGPv4 aggregation CIDR, benefits, techniques, shortcuts, configuring BGP aggregation, leaking routes. Hands on Reducing routing table size. * BGP path selection BGP attributes, attribute types, route selection order, Local preference, AS prepend, MEDs. Hands on Influencing traffic with BGP. * BGP routing policies What is policy? Examples, route filtering, AS filtering, REs, applying preference selectively, peer groups. Hands on Sophisticated policies. * RIPE and routing registries RIRs, Allocations, assignments, PI vs. PA. Objects, RPSL, routing registry, Hands on The RIPE database. * Automating BGP configuration Automation tools, whois, IRRToolSet, Bogon lists, tracking bogon lists, HTTP, Peering, routing registries, DNS. * Communities What is a community? Community names, communities for: peer types and geography. RFC 1998, default communities. Hands on Setting local preference on other routers. * Route servers What are route servers? LINX route servers, route server policy control, What are route collectors, Looking glasses. Hands on Setting up and working with a route server. * Peer relationships IBGP, EBGP, next hop self, advertising routes into/out of BGP, synchronisation. Hands on IBGP, troubleshooting a large BGP network. * Route reflectors and confederations Full mesh IBGP, Route reflectors, RR configuration and design, confederations, migration issues. Hands on RR configuration. * BGP architectures Stub vs. transit AS, when to use BGP, multihoming strategies and issues, default routes. Multihop EBGP, load balancing. Hands on Multihoming. * BGP security RFC 7454, security steps, BGP TTL security, filters, RPKI, ROAs, rsync, rrdp, validators. A secure BGP template. Hands on RPKI prefix validation.

BGP TRAINING COURSE DESCRIPTION A detailed study of BGP, from the basics of how it works through to advanced issues such as route reflectors, policy, filtering, route selection and routing registries. The course culminates with a study of an industrial strength BGP template illustrating important issues such as bogon filtering. Practical hands on with routers follow the major sessions to reinforce the theory. A multiple choice exam, leading to the LAIT III certification, is available after the course. The exam consists of 60 questions and lasts 2 hours. WHAT WILL YOU LEARN * Connect enterprises to the Internet, and ISPs to each other. * Describe how BGP works. * List, describe and configure the main BGP attributes. * Implement and troubleshoot BGP. * Work with route aggregation and calculate CIDR prefixes in seconds. * Influence traffic paths with BGP. BGP TRAINING COURSE DETAILS * Who will benefit: Anyone who will be working with BGP. * Prerequisites: TCP/IP Foundation for engineers Definitive IP routing for engineers. * Duration 5 days BGP TRAINING COURSE CONTENTS * Basic BGP IGPs, EGPs, What's BGP? BGP RIB, in/out process, tables peers, adding routes. Hands on Simple configuration and troubleshooting. * The Internet and peering ASs, AS numbers, Internet structure, ISP types, ISP network design, IXs, peering vs. transit, public/ private peering, bi/multi-lateral peering. Hands on AS information gathering. * How BGP works Incremental updates, Path vector protocols, BGP protocol stack, the BGP header, message types, NLRI, withdrawn routes, route refresh, route dampening. Hands on More troubleshooting, packet analysis. * MBGP and IPv6 Multiprotocol routing, AFI, SAFI, MBGP and multicasts, IPv6, MPLS VPNs. Hands on IPv6 * BGPv4 aggregation CIDR, benefits, techniques, shortcuts, configuring BGP aggregation, leaking routes. Hands on Reducing routing table size. * BGP path selection BGP attributes, attribute types, route selection order, Local preference, AS prepend, MEDs. Hands on Influencing traffic with BGP. * BGP routing policies What is policy? Examples, route filtering, AS filtering, REs, applying preference selectively, peer groups. Hands on Sophisticated policies. * RIPE and routing registries RIRs, Allocations, assignments, PI vs. PA. Objects, RPSL, routing registry, Hands on The RIPE database. * Automating BGP configuration Automation tools, whois, IRRToolSet, Bogon lists, tracking bogon lists, HTTP, Peering, routing registries, DNS. * Communities What is a community? Community names, communities for: peer types and geography. RFC 1998, default communities. Hands on Setting local preference on other routers. * Route servers What are route servers? LINX route servers, route server policy control, What are route collectors, Looking glasses. Hands on Setting up and working with a route server. * Peer relationships IBGP, EBGP, next hop self, advertising routes into/out of BGP, synchronisation. Hands on IBGP, troubleshooting a large BGP network. * Route reflectors and confederations Full mesh IBGP, Route reflectors, RR configuration and design, confederations, migration issues. Hands on RR configuration. * BGP architectures Stub vs. transit AS, when to use BGP, multihoming strategies and issues, default routes. Multihop EBGP, load balancing. Hands on Multihoming. * BGP security RFC 7454, security steps, BGP TTL security, filters, RPKI, ROAs, rsync, rrdp, validators. A secure BGP template. Hands on RPKI prefix validation.

This 2 day course is ideal for Team Leaders and Managers who have had little or no training in the role where they have to lead a team and take on management responsibilities. It will give them confidence and the skills to take decisions and get the best performance from their team. The most popular of our management training courses, the First Line Management course is specifically for people who are new to a management position or who are about to undertake a management position and have had no formal management training. Anyone who is new to a management or supervisory position will benefit from this course. Run over two days, the syllabus of the First Line Management course will cover a wide range of topics to give new or inexperienced managers a firm understanding of the foundations needed to begin their journey as a manager. It includes units on effective communication, managing your team, managing yourself, delegating, setting objectives, effective planning and personal development. -------------------------------------------------------------------------------- COURSE SYLLABUS MODULE ONE ROLE ASSESSMENT AND PERSONAL DEVELOPMENT PLANNING * Understanding roles and responsibilities * Outline framework of management * Taking the step into management * Identifying personal development needs and planning MODULE TWO EFFECTIVE COMMUNICATION SKILLS * Communicating to be effective - how and what to communicate * Designing effective questioning techniques and listening actively * Non-verbal communication * Dealing with, and responding to, differing communication styles MODULE THREE MANAGING YOURSELF * Use of planning tools and techniques * Dealing with time stealers and interruptions * Learn how to delegate effectively MODULE FOUR MANAGING YOUR TEAM * Understanding different management styles and how to use them * Recognising performance management * Setting expectations and clearly defining roles and responsibilities * Pinpointing performance and motivating your team/individuals * Learning the management actions required to maintain team effectiveness * Team dynamics and looking at individual behaviour within teams -------------------------------------------------------------------------------- FIRST LINE MANAGEMENT COURSE Management is the efficient, effective and economic use of resources to achieve results with and through the efforts of other people. Leadership – a definition Inspiring others to follow your lead by creating a compelling vision of the future, whereby targets are not merely achieved, but are surpassed . Leadership – a definition Inspiring others to follow your lead by creating a compelling vision of the future, whereby targets are not merely achieved, but are surpassed . The Role of the First Line Manager as ‘Leader'. First Line Managers have Leadership responsibilities – this is often the biggest challenge for Team Leaders and Supervisors who have to adapt from performing a task to motivating a team. At the beginning of the 21st century, the most powerful sources of growth, employment and wealth creation are found in innovation-driven industries. As a result, organisational leaders face a whole new set of challenges. They have to change and will increasingly need to rely on the knowledge, skills, experience and judgement of all their people. Organisational leaders will need to place less emphasis on traditional structures and control, and concentrate on five key priorities: . Five Key Priorities . * using strategic vision to motivate and inspire * empowering employees at all levels * accumulating and sharing internal knowledge * gathering and integrating external information * challenging the status quo and enabling creativity Using Strategic Vision. Effective leaders will develop a strategic vision that is clear and compelling, and communicate it in a way that gives a real sense of purpose and direction. A powerful vision is clear about direction and objectives, proactive in its approach, but allows room for flexibility about the means of achievement. A powerful vision is important because it is one way of linking the present to a desirable future. The role of strategic planning is then to map out a path to achieve that vision. However, visionary thinking should not be the exclusive province of the organisation's top executives. Successful leaders will encourage participation in the formulation of a strategic vision that offers different perspectives and encourages commitment. It is also important to empower employees with the responsibility and authority to implement the vision. . Empowering Employees. Some people have proposed the view that the great leader is a great servant [2]. Certainly, many organisations believe that an environment based on trust will produce better results than one of rules, regulation and hierarchy. This means that leaders will increasingly have to respond to their employees' needs and take on some unaccustomed roles, such as coach, teacher, information provider, facilitator, listener or supporter. But for empowerment to work, organisations will have to share information and knowledge far more than they have done in the past. This will certainly include First Line Managers . Challenging the status quo and enabling creativity. There are a number of ways in which effective First Line Managers can challenge the status quo and enable creativity: . Facilitate ‘constructive dissent', i.e. encourage people to question openly a manager's perspective without fear of retaliation. An interesting example of this is at Motorola, where employees can file a ‘minority report' and lodge a different point of view to their immediate First Line Manager on a business issue.Foster a culture that encourages risk-taking.Create a sense of urgency by producing a compelling picture of the risks of not changing. To summarise, successful First Line Managers will be those that are proactive both in facilitating organisational learning and encouraging positive adaptation to external changes. . A 2 day First Line Manager Course will accelerate the process for Team Leaders and Supervisors to reach a high level of competence and confidence in the Leadership role they have . -------------------------------------------------------------------------------- SAMPLE EXERCISES Our range of bespoke First Line Manager modules works wonders! The course outlines may look as you'd expect - but the content, approach and effect is very much greater than expectations. We have a very large library of innovative exercises that are highly effective in capturing and embedding the learning points in a practical way. Following each exercise - that may be aligned to a 'Financial Theme' - they are debriefed fully and related to how the learning can to be applied back in the work-place. They are also really great fun!! Here are some template modules and sample exercises designed to embed the learning in a motivational and memorable way:- SAMPLE 'ICE-BREAKER' EXERCISE - NUMBER CRUNCH The team must be effectively led and motivated to work as one to reach their objective of visiting each location in a short period of time. Debrief - Leadership and co-ordination, strategy and planning, adapting approach, decision making & control SAMPLE EXERCISE - THROUGH THE HOOP Taking the full team through the 'hoop' within the 'stretching' time limit is likely to exceed the group's own self-limitations. TIME MANAGEMENT SAMPLE EXERCISE - CONES This task requires the team to take a numbered tower of 5 cones from point 'A' to 'B' in a specific order; this will have to meet the criteria outlined in the brief. The option of 'C' is vital to achieve the results. Debrief: * Stepping back for overview * Planning disciplines * Time-budgeting * Skills audit for delegation HANDLING CONFLICT SAMPLE EXERCISE - CAVE RESCUE * Requires that the group make some difficult choices and then hold a press conference to justify their decisions while under scrutiny and criticism. This also displayed some required leadership learning; notably that a unified leadership team is crucial to gain commitment and confidence and also how vital it is to plan for any communication that will involve some sort of conflict. * Handling Conflict and maintaining control in a professional manner are key debriefing points from this exercise. COMMUNICATION, NEGOTIATION & INFLUENCE SAMPLE EXERCISE - RED & WHITE There is a specific time managed agenda and itinerary, which puts the group under pressure. The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing Points: * Engaging the other group to 'buy-in' to collaboration * Commercial consequences when collaboration is lacking or difficult * Effective communication and influence across barriers GLOBAL THINKING & BUSINESS MIND-SET SAMPLE EXERCISE - DRAGON'S DEN The delegation is split into 2 -3 groups - each with a specific product or service to win the Dragons' investment. (A specialised Toy; A unique Team Building Training programme; An eBook Library; An innovative soft-ware package for the Retail Industry Sector. They have to also present to the Dragon's Den their business case for feedback and negotiate with the Dragons to gain either an 'I'm in' or an 'I'm out' reply. Debrief: * Global business potential * Supply Chain appreciation * Commercial framework PERFORMANCE MANAGEMENT SAMPLE EXERCISE - JUGGLING The group will be asked to set their own team target of how many 'issues' (balls) they can manage at one time. This involves devising a sequence between the group to achieve maximum results without making any mistakes. We introduce different balls which represent different degrees of complexity, challenging the group's preparation and approach to a variety 'team members' needs. Debrief: * How to maintain focus when pressure is applied * Ensuring effective communication * Clarifying the approach for dealing with the unexpected * Setting expectations and reviewing delivery * Treating every team member as an individual PRIORITISATION & ORGANISATION SAMPLE EXERCISE - LABYRINTH This activity requires the group to solve a number of tasks through verbal communication only, but they will be forbidden to write any information down or make any gestures using their hands. They will each be provided with a great deal of different pieces of data that has to be assimilated within an increasingly pressurised time-scale. The material also contains distracting and misleading 'red-herrings'. The task requires delegates to keep focussed on the 'critical path' and be very organised in order to meet the dead-line. Debrief: * Rigour of planning - SMART * Prioritising through ambiguity * Time budgeting * Assigning roles & responsibilities to break down volume of material * The value of keeping accurate records -------------------------------------------------------------------------------- IN-HOUSE & CLASSROOM COURSES AVAILABLE ONLINE We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group [https://www.thebcfgroup.co.uk/management-training/first-line-manager-course.php]) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. -------------------------------------------------------------------------------- IN-HOUSE COURSES This is our own management training course which has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry. This means that the course syllabus is flexible and can be tailored to the specific requirements of a new first line manager or managers, making it ideal for companies or organisations who require an in-house first line management training course which is attended by a number of current or potential managers. -------------------------------------------------------------------------------- SCHEDULED COURSES A one day version of this First Line Management course is available as an Open Course delivered at our partner, the BCF's Training suites in Nottingham and Reading from the following scheduled dates... CLASSROOM COURSE - NOTTINGHAM (NG12 4DG) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. Cost: £595 + vat * 16 October 2023 * 09 January 2024 * 11 March 2024 CLASSROOM COURSE - READING (RG41 5QS) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. Cost: £595 + vat * 07 December 2023 * 15 February 2024 * 14 May 2024 ZOOM™ COURSE Attending a course via Zoom videoconferencing gives you all of the benefits of classroom training without the need to leave your home or office. You still benefit from a real tutor facilitating the programme, and the content is exactly the same. Cost: £495 + vat * 11 September 2023 * 04 December 2023 * 13 March 2024 -------------------------------------------------------------------------------- DICKSON TRAINING LTD Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.

ABOUT THIS VIRTUAL INSTRUCTOR LED TRAINING (VILT) This 5 half-day VILT course will comprehensively cover the technical aspects of gas processing. The scope will be from the wellhead through the typical gas processing plant and discuss gas gathering (pipeline hydraulics), natural gas treating (H2S, CO2 removal), acid gas injection and sulfur recovery. One unique aspect of this training course is the operations and troubleshooting discussions in each module. This VILT course is suited to technical personnel or technical management. Training Objectives After the completion of this VILT course, participants will be able to: * Grasp the key specifications of natural gas and liquid products * Understand the physical and transport properties of gases and liquids and liquid-vapor phase behavior * Explore the various technologies for processing natural gas and to make the specifications * Examine the design of the technologies * Learn how to diagnose operating problems to keep facilities running reliably Target Audience This VILT course is intended for all surface technical personnel such as process engineers & technologists, facility engineers and production engineers & technologists. This VILT course will greatly benefit but not limited to: * Process, petroleum and production engineers * Field operators and technicians * Personnel involved in gas treatment and processing * Managers and Supervisors involved with gas processing operations Course Level * Basic or Foundation * Intermediate Training Methods The VILT course will be delivered online in 5 half-day sessions comprising 4 hours per day, with 2 breaks of 10 minutes per day. Course Duration: 5 half-day sessions, 4 hours per session (20 hours in total). The maximum number of participants for this course is 20 persons. Case studies and Exercises: This VILT course will use actual case references throughout its duration in various forms. This will allow the application of the participants' newly-acquired knowledge. Case studies also stimulate independent thinking and discussion among the participants Trainer Your expert course leader has written several papers that have been published in both academic and industry journals. He has over 30 years of industry experience, specializing in gas processing (pipeline hydraulics, separation, dehydration, treating, sulphur recovery and refrigeration processes) and also has experience with crude oil dehydration, stabilization and micro-refining topping plants. He has experience with developing new technology and is recently involved in lithium, waste biomass and used motor oil pyrolysis and geothermal projects. He has recognized expertise in thermodynamics and physical and transport properties of fluids. He has consulted for several EPC and operating companies through his company Chem-Pet Process Tech., and currently holds the role of Director of Technology in an integrated engineering and solutions provider to the energy industry. He is currently involved with a small power-based carbon capture project as well as helping clients determine the best options for utilities decisions. He has been involved with CO2 dehydration and CO2 flood gas treating as well as acid gas injection projects for several years. Highlighted Achievements: * Developed ORC geothermal model to determine the available power from wells in Alberta * Acting on the Technical Advisory Board for E3 Metals, extracting lithium from formation water. * Acted as a Subject Matter Expert for assessing the performance of the Plains Midstream Canada, Empress 1 Deep Cut Straddle Plant in a potential litigation. * Acted as an Expert Witness for JL Transportation patent defence of a dense phase technology. * Process engineer lead on the addition of the new Orloff gas plant for Deltastream. Also troubleshooted the oil battery shipping pump, plate exchanger and FWKO and treater. * Evaluated gas processing and sulphur recovery options for new feeds to the Zhaikmunai Zelenovsky Gas Plant, Kazakhstan (with PM Lucas, Serbia). * Completed capacity analysis for hydrocarbon dew point versus liquid recovery of three trains at Birchcliff Pouce Coupe facility including amine unit, refrigerated gas plant and acid gas injection. * Completed process design for CO2 flue gas dehydration for Husky Energy Inc (with Status Engineering) * Provided simulations of EnCana Foster Creek and Christina Lake and Husky McMullen SAGD facilities (with Vista Projects). Performed process engineering for Cenovus Pelican Lake SAGD pilot (with GRB Engineering) Bear Lake heavy oil polymer injection pilot (with GRB Engineering). * Lead process engineer on the design of IEC Kerrobert crude oil micro-refinery (topping plant). * Provided engineering support and troubleshooting for Enerchem Slave Lake Crude tower and product blending (with Status Engineering). POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

* Improve social anxiety * Learning how to improve emotional intelligence * Coping mechanisms for anxiety inducing situations * Confidence building * Triggers Diagnosis * Introspection tests * Characteristics Analysis * Behavioural pattern management * Cognitive distortions training * Graduated exposure techniques * Reframing thoughts * Learning self acceptance * Overcoming confidence issues from past rejections * Teaching texting techniques * Teaching Social gathering techniques https://relationshipsmdd.com/product/social-confidence-coaching-package/ [https://relationshipsmdd.com/product/social-confidence-coaching-package/]

The aim of this course is to provide project managers, project engineers and project support staff with a toolkit they can use on their projects. The tools range from the simple that can be used on all projects to the advanced that can be used where appropriate. This programme will help the participants to: * Identify and engage with stakeholders * Use tools for requirements gathering and scope management * Produce better estimates using a range of techniques * Develop more reliable schedules * Effectively manage delivery DAY ONE 1 INTRODUCTION * Overview of the programme * Review of participants' needs and objectives 2 STAKEHOLDER MANAGEMENT * Using PESTLE to aid stakeholder identification * Stakeholder mapping * The Salience model * Stakeholder engagement grid 3 REQUIREMENTS MANAGEMENT * Using prototypes and models to elucidate requirements * Prioritising techniques * Roadmaps * Requirements traceability 4 SCOPE MANAGEMENT * Work breakdown structures * Responsibility assignment matrix 5 DELIVERY APPROACHES * Sequential * Agile 6 ESTIMATING * Comparative estimating * Parametric * Bottom-up * Three-point estimating * Delphi and Planning Poker * Creating realistic budgets DAY TWO 7 SCHEDULING * Critical path analysis * Smoothing and levelling * Timeboxing * Team boards * Monte Carlo simulations * Probability of completion 8 PEOPLE MANAGEMENT * Situational Leadership * The Tuckman model * Negotiation * Conflict management * Belbin 9 MONITORING AND CONTROL * Earned value management 10 COURSE REVIEW AND ACTION PLANNING * Identify actions to be implemented individually * Conclusion PMI, CAPM, PMP and PMBOK are registered marks of the Project Management Institute, Inc.