1986 Courses in Nottingham

Customer Service - Getting it Right - 1 day training course delivered in Nottingham Enables participants to review and explore the true meaning of “excellent customer service”. It focuses on the challenges – and rewards of managing both internal and external customers effectively face to face and over the telephone.

Recruitment & Selection – how to recruit the right staff 1 day training course delivered in Nottingham suitable for those embarking upon recruitment for the first time, and for more experienced recruiters who wish to update their skills and knowledge of current good practice. For business owners, managers and those who are required to recruit and select staff into their organisation.

Handing Difficult Situations & People - 1 day training course delivered in Nottingham Enables participants to explore their own behaviour and to rationalise the behaviour in others. Often individuals are not in themselves “difficult”, it is the situation that presents itself that leads to this. This course will provide practical ways to maintain positive relationships and to avoid hostile situations which could escalate.

Effective Presentation Skills - 1 day training course delivered in Nottingham This is for any manager or staff member who needs to prepare and deliver presentations to different audiences. It is designed for those who are relatively new to presenting or lack confidence in preparing and delivering presentations. This is a highly practical course that uses exercises and personal feedback to ensure delegates can confidently plan, prepare and deliver effective and memorable presentations.

Influencing & Persuading Others - 1 day training course delivered in Nottingham To learn how to influence and persuade others is one of the most valuable and transferable skills to have. This course takes you on a journey of self-awareness, using many different styles of learning to ensure that you leave with a sense of confidence, well founded on enhanced capabilities.

Problem Solving in the Workplace -1 day training course delivered in Nottingham The course is for any manager or staff member who is required, within the course of their work to think creatively to bring about improvements and overcome obstacles within their job role. To provide delegates with the skills and knowledge to be able to quickly identify and evaluate a range of options towards solving problems within their work place.