Name: Conflict Resolution Skills: In-House Training
Price: 1295 GBP
Availability: InStock

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<h2><strong>About this Training Course</strong></h2>
<p>One of the main challenges for today's managers is effectively leading and successfully communicating vision that inspires employees to perform. Good leadership engages people and employees who feel both engaged and enabled contribute to higher levels of growth and productivity. They will remain longer with the organisation, perform better and ultimately deliver better service to your customers.</p>
<p>This popular 3 full-day course will equip you with key skills that you can utilise to maximise your staff's performance in line with the company's objectives.</p>
<p>This interactive course will also empower you with strategic approaches to overcome the people challenges that you may encounter while enabling you to optimise your business strategies successfully.</p>
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<p>An ILM Recognised programme.</p>
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Training Objectives 

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<p><strong>What are the benefits that you will gain from attending this course?</strong> * Enhance your personal effectiveness and decision-making * Learn how to boost your influencing capability * Inspire enthusiasm, motivation and commitment * Communicate effectively across a multi-cultural team * Nurture your relationships and strengthen your team * Develop an empowering partnership team culture</p>
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Target Audience 

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<p><strong>Who should attend this course?</strong> Anyone involved in leading a business unit or a project team can attend. It covers relationships with host governments, contractors, suppliers and local communities which constitute critical alliances for the development of a project. <strong>This course is essential for team leaders, supervisors or managers from the following functions:</strong></p>
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<li>Project management engineers from various technical disciplines</li>
<li>Ad-hoc or special project team leaders in legal, technical &amp; financial disciplines</li>
<li>Country managers or business development officers of contractors</li>
<li>JV management executives or officers</li>
<li>Government officials or industry liaison officers</li>
<li>Procurement or contracts executives or officers</li>
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Trainer

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<p>Your course leader is the author of Spirit IntelligenceTM and specialises in executive leadership facilitation and management development. He gained a first class honours degree in chemical engineering from Edinburgh University in Scotland and has undertaken postgraduate studies in psychology at Macquarie University in Sydney, Australia. Your course leader's corporate career spanned 14 years in Oil and Gas with BP, Amoco and AGL. Since 1993, he has worked across five continents with more than 170 clients including Rothschild, QBE, AT&amp;T, Intel, Towers Perrin, Thomas Cook, Fujitsu, Nortel, Frank Russell, Electrolux, Arab Bank, Cable and Wireless, GSK, Merck, Sharpe and Dome, World Vision, Ericsson, IBM, Placer Dome Gold, Jim Beam, Ernst &amp; Young and Commonwealth Bank of Australia. He focuses on what he calls tapping The Hidden Advantage to unleash the power of the whole person - the power of the body and mind, the passion of the emotions and the enthusiasm, motivation, commitment, initiative, creativity, resilience and persistence of the spirit in business.</p>
<p>He is very experienced internationally in both skills enhancement and the strategic facilitation of tough and intractable client challenges. His approach is pragmatic. He provides his clients with a powerful range of practical tools and approaches to enable management to tap The Hidden Advantage latent in their staff and achieve optimum performance and results. A powerful and compelling speaker, he combines humour, energy and passion. He draws on a wealth of personal experience and thorough research.</p>
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POST TRAINING COACHING SUPPORT (OPTIONAL)

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<p>To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster.<br />
Request for further information post training support and fees applicable</p>
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Accreditions And Affliations

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EnergyEdge - Training for a Sustainable Energy Future

Renewable Energy

Oil & Gas

Leadership & Team Dynamics in Oil & Gas

Team of 10, pp

Normal Fee, pp

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<h2><strong>About this Training Course</strong></h2>
<p>Time is money in all industries. For the Oil &amp; Gas industry, this is no exception and the ability to maximise return on investment is all related to where the Oil is and how easily and quickly we can get that product to the customer. Whether in a technical, managerial or supporting role, you are a valuable asset in ensuring that project delivery targets are met and profits are realised. As Petroleum Engineering (PE) activities continue to increase, professionals like you must grasp the language and technology of PE operations in order to maximise expenditures throughout the producing life of a well.</p>
<p>Petroleum Engineering equipment and procedures have a unique language that must be conquered for maximum benefit. Clear and understandable explanations of rig equipment, completion equipment, operations procedures, and their complex interactions provide an excellent foundation for smooth communication and increased efficiency in inter-department project team efforts. A confident understanding of the technical jargon and a visual appreciation of the various pieces of equipment used provides for an overall 'big picture' of the industry value chain. This serves as an excellent foundation for smooth communication and increased efficiency in inter-department project team efforts.</p>
<p>This course can also be offered through Virtual Instructor Led Training (VILT) format.</p>
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<p>By the end of this course, the participants will be able to:</p>
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<li>Define the role of Petroleum Engineering and its interaction between other departments</li>
<li>Describe terms used in the Oil &amp; Gas industry such as Surface/Subsurface, Upstream, Midstream and Downstream</li>
<li>Describe the Appraisal of Oil &amp; Gas Discoveries, the Cost Estimations, Economics &amp; Reserves</li>
<li>Explain what is the Formation, how do we connect to it, and how do we ensure best value</li>
<li>Describe how to construct a well, select the equipment &amp; methods, understand the duration that the well is required to perform for</li>
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Target Audience 

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<p>This course will benefit <strong>those in geology, reservoir engineering, equipment and maintenance, and non-petroleum engineering technical professionals as well as forward-looking executives in the following fields who are interested to enhance their knowledge and awareness of the drilling process for increased productivity and contribution to the team that they're supporting</strong>:</p>
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<li>Accounting</li>
<li>Administration</li>
<li>Business Development</li>
<li>Commercial</li>
<li>E &amp; P IT</li>
<li>Estimation &amp; Proposal</li>
<li>Finance &amp; Administration</li>
<li>Finance</li>
<li>HSE</li>
<li>General Management</li>
<li>Joint Ventures</li>
<li>Legal</li>
<li>Logistics</li>
<li>Materials Planning</li>
<li>Planning &amp; Budgeting</li>
<li>Procurement</li>
<li>Sourcing</li>
<li>Supply Chain</li>
<li>Tender Contract</li>
<li>Training</li>
<li>Drilling Fluids</li>
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Course Level 

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<li>Basic or Foundation</li>
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Trainer

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<p>Your Expert Course Trainer has over 40 years of experience in the Oil &amp; Gas industry. During that time, he has worked exclusively in well intervention and completions. After a number of years working for intervention service companies (completions, slickline &amp; workovers), he joined Shell as a well service supervisor. He was responsible for the day-to-day supervision of all well intervention work on Shell's Persian/Arabian Gulf platforms. This included completion running, coil tubing, e-line, slickline, hydraulic workovers, well testing and stimulation operations. An office-based role as a senior well engineer followed.</p>
<p>He was responsible for planning, programming and organising of all the well engineering and intervention work on a number of fields in the Middle East. He had a brief spell as a Site Representative for Santos in Australia before joining Petro-Canada as Completions Superintendent in Syria, then moved to Australia as Completions Operations Superintendent for Santos, before returning to Shell as Field Supervisor Completions and Well Interventions in Iraq where he carried out the first ever formal abandonment of a well in the Majnoon Field. While working on rotation, he regularly taught Completion Practices, Well Intervention, Well Integrity and Reporting &amp; Planning courses all over the world. In 2014, he started to focus 100% on training and became the Technical Director for PetroEDGE.</p>
<p>Since commencing delivering training courses in 2008, he has taught over 300 courses in 31 cities in 16 countries to in excess of 3,500 participants.</p>
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POST TRAINING COACHING SUPPORT (OPTIONAL)

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<p>To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster.<br />
Request for further information post training support and fees applicable</p>
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Accreditions And Affliations

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Petroleum Engineering for Non-Petroleum Engineering Technical Professionals

London

<h2>Recovering Troubled Projects: In-House Training</h2>
 <p>Despite our best intentions, many of the projects that organizations undertake either don't achieve their intended business results or end in complete failure. Most seasoned project managers have had their share of experiences with difficult or troubled projects and unless they are careful, they will encounter more.</p>
 <p>This workshop does not focus on 'failed' projects but rather on those projects which without appropriate intervention would be headed for failure. Failed projects are those beyond help and which should be terminated. Here we focus on projects that are salvageable. It is an exercise-driven, no-nonsense, professional practice-focused workshop positioning the participant to immediately apply the tools and lessons learned in the classroom.</p>
 <p>The workshop employs the use of both illustrative and practical/working case studies. Illustrative case studies will examine insights from real-world troubled projects. Participants will be asked to bring descriptions of their own examples of troubled projects on which they're currently working or on which they have worked in the past. A number of these will be used as the basis for the practical/working case studies.</p>
 <p>The approach builds on and complements the disciplines addressed in Project Management Institute's PMBOK® Guide<em> </em>and also addresses issues that arise when managing projects in a complex environment.</p><h3>What You Will Learn</h3>
 <p>You will learn to:</p>
 <ul>
 <li>Recognize the value of a structured project recovery process</li>
 <li>Explain the reasons most projects fail</li>
 <li>Analyze the causes of a project's troubles</li>
 <li>Construct a negotiation process to use with key stakeholders</li>
 <li>Apply an effective strategy to planning the recovery effort</li>
 <li>Manage, evaluate, and adjust the ongoing recovery effort</li>
 </ul><section>
                    <h3>Foundation Concepts</h3> <ul> <li>Recognizing a troubled project</li> <li>Defining the project recovery process</li> </ul> <h3>The Reasons Projects Fail</h3> <ul> <li>Putting failure in perspective</li> <li>Reviewing management issues</li> <li>Analyzing planning issues</li> <li>Exploring complexity issues</li> </ul> <h3>Assess the Project</h3> <ul> <li>Stabilizing the project</li> <li>Determining preliminary Go / No-Go</li> <li>Conducting a detailed recovery assessment</li> </ul> <h3>Negotiate the Recovery</h3> <ul> <li>Reviewing the basics of negotiation</li> <li>Setting reasonable expectations</li> <li>Obtaining appropriate PM authority</li> <li>Securing key stakeholder support</li> </ul> <h3>Plan the Recovery</h3> <ul> <li>Planning for recoveries</li> <li>Rebuilding the project team</li> <li>Reshaping the project plan</li> <li>Managing parallel activities</li> <li>Planning for change management</li> </ul> <h3>Implement and Adjust the Project</h3> <ul> <li>Implementing project recoveries</li> <li>Facilitating change</li> <li>Enabling continuous learning</li> <li>Fostering the project team</li> <li>Sustaining stakeholder engagement</li> </ul>


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IIL Europe Ltd

Recovering Troubled Projects: In-House Training

General Admission

<h2>APM Project Fundamentals Qualification (PFQ): In-House Training</h2>
<p>This practical course gives Participants a solid introduction to the fundamentals of project management and to prepare them for the one-hour, multiple-choice exam held at the end of the course. The APM Project Fundamentals Qualification (PFQ) is an entry-level qualification suitable for those who are new to project management and working in a project team, and who wish to understand the standard terminology. The goal of this course is to prepare you to successfully pass the exam.</p><h3>What you will Learn</h3>
<p>You'll learn how to:</p>
<ul>
<li>Identify project management terminology and context</li>
<li>Identify project management processes</li>
<li>Identify the roles involved in project management</li>
<li>Describe project success criteria and benefits</li>
<li>Prepare project documentation</li>
<li>Acquire the level of understanding needed to pass the APM PFQ examination</li>
</ul><section>
                    <h3>Getting Started</h3><ul><li>Introductions</li><li>Course structure</li><li>Course goals and objective</li></ul><h3>Project Context</h3><ul><li>Project characteristics</li><li>Project management processes</li><li>Business and project context</li><li>Organizational roles</li><li>Project Lifecycle</li><li>Programme and portfolio management</li></ul><h3>Project Concept Phase</h3><ul><li>Stakeholder management</li><li>Project success and benefits management</li><li>Business case</li><li>Benefits</li></ul><h3>People in Projects</h3><ul><li>Leadership and teamwork</li><li>Communication</li></ul><h3>Project Definition Phase</h3><ul><li>Project management plan</li><li>Quality management</li><li>Risk management</li><li>Scope management</li><li>Scheduling</li><li>Resource management</li><li>Estimating</li><li>Procurement</li></ul><h3>Project Implementation Phase</h3><ul><li>Change control and configuration management</li><li>Issue management</li><li>Information management</li></ul><h3>Project Hand-over and Close-out Phase</h3><ul><li>Hand-over and close-out</li><li>Post-project review</li></ul><h3>Revision and Exam</h3><ul><li>Revision and practice questions</li><li>APM PFQ examination</li></ul>


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APM Project Fundamentals Qualification (PFQ): In-House Training

<h2>Managing Complex Projects: In-House Training</h2>
 <p>As knowledge and technology expand exponentially, organizations are finding that the tools, processes, and methods used to select, plan, and manage their projects are insufficient for the challenges posed by them. The goal of this course is to provide participants with a working knowledge of project complexities and a framework for managing the ambiguities involved in today's fast-changing, competitive, and technology-based environment</p>
 <p>As knowledge and technology expand exponentially, organizations are finding that the tools, processes, and methods used to select, plan, and manage their projects are insufficient for the challenges posed by them. Complex projects don't necessarily follow the rules of traditional projects - in many instances the projects' end-products, and the methods by which they will be produced, are not easily defined. Stakeholder diversity and geographical dispersion contribute to the difficulties project managers face in their efforts to gain acceptance of project goals, objectives, and changes.</p>
 <p>Additionally, hierarchic leadership styles, traditional lifecycle approaches, and traditional project manager competencies may no longer maximize the efficiencies that need to be realized on complex projects.</p>
 <p>The goal of this course is to provide participants with a working knowledge of project complexities and a framework for managing the ambiguities involved in today's fast-changing, competitive, and technology-based environments.</p><h3>What you Will Learn</h3> 
 <p>The learning objectives of this workshop are to enable participants to:</p> 
 <ul> 
 <li>Appreciate complexity and its impact on the management of projects</li> 
 <li>Describe the differences among traditional, complicated, and complex projects</li> 
 <li>Explain the effects of complexity on the PMBOK® Guide's process groups</li> 
 <li>Apply a high-level model in the management of real- world projects</li> 
 </ul><section>
                    <h3>Complexity and Projects</h3> <ul>  <li>Some characteristics of complex systems</li>  <li>Important models/characteristics of complex projects</li>  <li>Major players in project complexity</li>  <li>Landscapes and project typologies</li>  <li>A supplemental framework for complex projects</li>  </ul>  <h3>Framing</h3> <ul>  <li>Framing overview</li>  <li>Potential pitfalls in framing complex projects</li>  <li>Possible solutions</li>  </ul>  <h3>Inception</h3> <ul>  <li>Centrality of risk management</li>  <li>PM competencies, selection</li>  <li>Stakeholder identification, analysis</li>  </ul>  <h3>Blueprint</h3> <ul>  <li>Collaborative planning</li>  <li>Stakeholder engagements</li>  <li>Alternative methodologies/life cycles</li>  <li>Collaborative scheduling</li>  <li>Procurement management</li>  </ul>  <h3>Oversight, Navigation, and Adjustment</h3> <ul>  <li>Leadership and the project team</li>  <li>Stakeholder management</li>  <li>Networks</li>  </ul>  <h3>Close and Continuous Improvement</h3> <ul>  <li>Transition/support</li>  <li>Post-project evaluations</li>  <li>Rewards/Recognition</li>  </ul>


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Managing Complex Projects: In-House Training

<h2>Project Risk Management: In-House Training</h2>
 <p>Have you been surprised by unplanned events during your projects? Are you and your project team frequently fighting fires? Well, you are not alone. Uncertainty exists in any project environment. While it's impossible to predict project outcomes with 100% certainty, you can influence the outcome, avoid potential risks, and be ready to respond to challenges that arise.</p>
 <p>In this course, you'll gain the proper knowledge needed to identify, assess, plan for, and monitor risk in your projects. You'll learn how to set up and implement risk management processes, helping you to minimize uncertainty and achieve more consistent, predictable outcomes as a result.</p><h3>What You Will Learn</h3>
 <p>You'll learn how to:</p>
 <ul>
 <li>Demonstrate to others how the risk management processes in A<em> </em>Guide to the Project Management Body of Knowledge (PMBOK® Guide) apply to your project's environment, especially for high-risk projects</li>
 <li>Adapt these processes for a particular high-risk project team's operating principles</li>
 <li>Explain the importance of using risk management best practices at single and enterprise project levels</li>
 <li>Lead an initiative to implement risk management best practices in your project environment</li>
 </ul><section>
                    <h3>Foundation Concepts</h3> <ul> <li>Risk-related definitions</li> <li>The risk management process</li> <li>High-risk projects and project failures</li> <li>Classical failures in implementing risk management</li> </ul> <h3>Plan Risk Management</h3> <ul> <li>Project risk management and governance</li> <li>Risk management planning for high-risk projects</li> <li>High-risk variations on a risk management plan</li> </ul> <h3>Identify Risk</h3> <ul> <li>Adapting the risk identification process for high-risk projects</li> <li>Recognizing risks spontaneously</li> <li>Confirming and structuring risk events for treatment</li> <li>Wrapping up risk identification for high-risk projects</li> </ul> <h3>Perform Qualitative Risk Analysis</h3> <ul> <li>Adapting qualitative risk analysis for high-risk projects</li> <li>Accelerating risk analysis</li> <li>Clearing risk action</li> <li>Wrapping up qualitative risk analysis for the next level</li> </ul> <h3>Perform Quantitative Risk Analysis</h3> <ul> <li>Adapting quantitative risk analysis for high-risk projects</li> <li>Ensuring effective risk analyses with data quality assessments</li> <li>Building a foundation for quantitative risk analysis</li> <li>Using discrete quantitative tools</li> <li>Using continuous quantitative tools</li> <li>Wrapping up quantitative risk analysis for high-risk projects</li> </ul> <h3>Plan Risk Responses</h3> <ul> <li>Adapting risk response planning for high-risk projects</li> <li>Optimizing active risk response strategies</li> <li>Leveraging contingencies for high project performance</li> <li>Wrapping up risk response planning for high-risk projects</li> </ul> <h3>Implement Risk Responses</h3> <ul> <li>Implementing Risk Responses Process</li> <li>Executing Risk Response Plans</li> <li>Tools and Techniques</li> <li>Best Practices</li> <li>Continuous Risk Management</li> </ul> <h3>Monitor Risks</h3> <ul> <li>Adapting risk monitoring for high-risk projects</li> <li>Optimizing risk plan maintenance</li> <li>Weaving risk reassessment into the project's progress</li> <li>Maintaining a continuous 'vigil' in high-risk project environments</li> </ul>


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Project Risk Management: In-House Training

<h2>Virtual Agile Teams: In-House Training</h2>
 <p>Agile teams are a must in this world of intense competition, marketing demands, and changing expectations. Global virtual teaming has become a necessity as organizations become increasingly distributed, with suppliers and clients actively engaged in joint projects. Agile Teams now work across geographical, organizational, and cultural boundaries to deliver solutions and services to global users. Distance and differences may amplify the effect of issues and factors that are relatively straightforward for co-located Agile teams.</p>
 <p>This workshop delivers practical concepts and techniques that participants will start using immediately with their virtual Agile teams. The goal of the course is to enable you to successfully execute your preferred Agile or Scrum methods in a virtual project team environment.</p><h3>What you will Learn</h3>
 <p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Explain the characteristics of a virtual team and how they differ from a co-located team</li>
 <li>Build an effective virtual Agile team using a Team Charter approach</li>
 <li>Develop Release Plans, including prioritizing user stories, with a virtual Agile Team</li>
 <li>Construct a Sprint plan, including effective user story estimates, virtually</li>
 <li>Execute a Sprint, including essential Agile or Scrum ceremonies, virtually</li>
 <li>Conduct effective virtual meetings in an environment supportive of Agile and Scrum methods</li>
 </ul><section>
                    <h3>Foundation Concepts</h3> <ul> <li>Agile Mindset and Values</li> <li>Agile Benefits and Methods</li> <li>Scrum Overview</li> <li>Co-located vs. Virtual Teams</li> </ul> <h3>Forming Virtual Agile Teams</h3> <ul> <li>Exploring Virtual Leadership</li> <li>Focusing on Virtual Agile Leaders</li> <li>Developing a Virtual Agile Team Charter</li> <li>Meeting Team Challenges in a Virtual Environment</li> </ul> <h3>Planning Releases with a Virtual Agile Team</h3> <ul> <li>Planning releases overview</li> <li>Estimating user stories</li> <li>Prioritizing user stories</li> <li>Setting release parameters</li> <li>Getting consensus on the release plan</li> </ul> <h3>Planning a Sprint for a Virtual Project</h3> <ul> <li>Sprint Planning Overview</li> <li>Confirming Sprint Scope with Virtual Agile Teams</li> <li>Developing a Sprint Delivery Plan for Virtual Agile Teams</li> </ul> <h3>Running a Sprint in a Virtual Environment</h3> <ul> <li>Self-organizing a Sprint for a Virtual Agile Team</li> <li>Using Scrum tools in a Virtual Environment</li> <li>Conducting End of Sprint Meetings in a Virtual Environment</li> <li>Iterating as a Virtual Agile Team</li> </ul> <h3>Creating an Environment for Success</h3> <ul> <li>Piloting a virtual Agile team</li> <li>Creating an Agile-friendly virtual environment</li> </ul>


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Virtual Agile Teams: In-House Training

<h2>Microsoft Project Blue Belt® 2016: In-House Training</h2>
 <p>This course introduces Project Server 2016 features that expedite scheduling projects and simplify managing tasks within an enterprise environment. Learn different aspects of Project Server and their benefits to varying roles in the enterprise, and gain hands-on experience and insights on best practices from SMEs around the world.</p>
 <p>This course introduces Project Server 2016 features that expedite scheduling projects and simplify managing tasks within an enterprise environment. Learn different aspects of Project Server and their benefits to varying roles in the enterprise, and gain hands-on experience and insights on best practices from SMEs around the world. Users in Project online will get the same benefits of this program.</p><h3>What you Will Learn</h3> 
 <p>You'll learn how to:</p> 
 <ul> 
 <li>Describe the Enterprise Project Management (EPM) environment</li> 
 <li>Apply the basic project management principles of, initiating, planning, executing, monitoring and controlling, and closing your project schedules</li> 
 <li>Discuss new features</li> 
 <li>Explain PWA views project sites</li> 
 <li>Meet deadlines and budget restrictions</li> 
 <li>Keep the workloads of your resources within their available limits</li> 
 <li>Explain tracking methods and manage task assignments</li> 
 <li>Update the schedule</li> 
 <li>Differentiate between updating tasks and timesheets</li> 
 <li>Use standard reports, custom views, and visual reports for your projects</li> 
 <li>Recognize the potential of the Business Intelligence features</li> 
 </ul><section>
                    <h3>Getting Started with Microsoft® Project Server 2016</h3> 
 <ul> 
 <li>Describing the EPM context</li> 
 <li>Discovering Project Web App</li> 
 <li>Differentiating the users of PWA</li> 
 <li>Working with Project Professional and PWA</li> 
 </ul> 
 <h3>Initiating Projects</h3> 
 <ul> 
 <li>New projects with Project Professional, SharePoint lists, Enterprise Projects</li> 
 <li>Importing schedules and managing project owner and permissions</li> 
 <li>Customize the ribbon with enterprise commands</li> 
 </ul> 
 <h3>Planning Projects - Scope and Schedule Management</h3> 
 <ul> 
 <li>Scheduling in PWA</li> 
 <li>Using the Deliverables feature</li> 
 <li>Developing components of the risk management plan and issues tracking</li> 
 <li>Linking planning documents</li> 
 </ul> 
 <p>Planning Projects - Staffing Management Plan</p> 
 <ul> 
 <li>Building a project team</li> 
 <li>Managing resource availability</li> 
 <li>Reviewing the assignment cycle</li> 
 <li>Managing resource engagements</li> 
 <li>Resolving resource overallocation</li> 
 </ul> 
 <h3>Executing, Monitoring and Controlling</h3> 
 <ul> 
 <li>Baselines</li> 
 <li>Working with timesheets</li> 
 <li>Reporting administrative time</li> 
 <li>Tracking methods (% work, actual work, single entry mode)</li> 
 <li>Assignment progress and updates in PWA</li> 
 <li>Task progress and updates in Project Professional and PWA</li> 
 </ul> 
 <h3>Monitor and Control Projects - Measuring Performance and Reporting Progress</h3> 
 <ul> 
 <li>Reviewing performance metrics and progress reports</li> 
 <li>Using the preloaded reports at the Business Intelligence Center</li> 
 <li>Considerations for defining custom reports</li> 
 </ul> 
 <h3>Closing Projects</h3> 
 <ul> 
 <li>Reviewing the closing processes and closing tasks to updates</li> 
 <li>Supporting the closing process</li> 
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Microsoft Project Blue Belt 2016: In-House Training

<h2>Microsoft Project Blue Belt® 2013: In-House Training</h2>
 <p>This course introduces Project Server 2013 features that expedite scheduling projects and simplify managing tasks within an enterprise environment. Learn different aspects of Project Server and their benefits to varying roles in the enterprise, and gain hands-on experience and insights on best practices from SMEs around the world.</p>
 <p>This course introduces Project Server 2013 features that expedite scheduling projects and simplify managing tasks within an enterprise environment. Learn different aspects of Project Server and their benefits to varying roles in the enterprise, and gain hands-on experience and insights on best practices from SMEs around the world.</p><h3>What you Will Learn</h3>
 <p>You'll learn how to:</p>
 <ul>
 <li>Identify the project's life cycle</li>
 <li>Understand the Enterprise Project Management (EPM) environment</li>
 <li>Apply the basic project management principles to selecting, initiating, planning, executing, monitoring and controlling, and closing your Project 2013 schedules</li>
 <li>Take advantage of new features</li>
 <li>Explain Project Server 2013 views and project sites</li>
 <li>Meet deadlines and budget restrictions</li>
 <li>Keep the workloads of your resources within their available limits</li>
 <li>Efficiently update your schedule</li>
 <li>Take advantage of the standard reports, custom views, and visual reports for your projects</li>
 <li>Take a brief look at the Business Intelligence potential</li>
 <li>Efficiently and effectively manage your project(s) and programs</li>
 <li>Work comfortably within Project Server 2013 or Project Online</li>
 </ul><section>
                    <h3>Getting Started with Microsoft® Project Server 2013</h3> <ul>  <li>Describing the EPM context</li>  <li>Discovering Project Server 2013 and Project Online</li>  <li>Differentiating the users of Project Server 2013</li>  <li>Working with Project Professional 2013 and Project Server 2013</li>  </ul>  <h3>Recognizing the Life Cycle within EPM Projects and Portfolio Management</h3> <ul>  <li>Portfolio management and governance</li>  <li>Originating new initiatives within EPTs and workflows</li>  <li>Prioritizing initiatives, analyzing scenarios, optimizing, and selecting the portfolio</li>  </ul>  <h3>Initiating Projects</h3> <ul>  <li>Initiating processes with Project Professional, SharePoint lists, Enterprise Projects, and Resource Plans</li>  <li>Importing projects and managing project owner and permissions</li>  </ul>  <h3>Planning Projects - Scope and Schedule Management</h3> <ul>  <li>Planning context and framework</li>  <li>Scheduling in PWA</li>  <li>Using the Deliverables feature</li>  </ul>  <h3>Planning Projects - Staffing Management Plan</h3> <ul>  <li>Building a project team</li>  <li>Managing resource availability</li>  <li>Reviewing the assignment cycle</li>  <li>Resolving resource overallocation</li>  </ul>  <h3>Planning Projects - Cost Components, Baseline, and Consolidated Schedules</h3> <ul>  <li>Developing components of the Cost Management Planning processes</li>  <li>Working with the baseline in projects and programs or master schedules</li>  </ul>  <h3>Improving the Collaboration in the Project Sites</h3> <ul>  <li>Creating the Project Sites</li>  <li>Developing components of the Risk Management Plan and Issues Tracking</li>  <li>Linking planning documents</li>  <li>Additional apps and customization</li>  </ul>  <h3>Executing Projects</h3> <ul>  <li>Understanding executing processes</li>  <li>Managing resources using Build Team and other features</li>  <li>Working with timesheets</li>  <li>Reporting administrative time</li>  <li>Configuring personal settings</li>  </ul>  <h3>Monitoring and Controlling Projects - Tracking Task and Project Progress</h3> <ul>  <li>Understanding the Monitoring and Controlling processes</li>  <li>Task progress and updates in PWA including considerations for different tracking methods</li>  <li>Task progress and updates in Project Professional 2013</li>  </ul>  <h3>Monitor and Control Projects - Measuring Performance and Reporting Progress</h3> <ul>  <li>Understanding status reports</li>  <li>Reviewing performance metrics and progress reports</li>  <li>Taking advantage of preloaded reports at the Business Intelligence Center</li>  <li>Considerations for defining custom reports</li>  </ul>  <h3>Closing Projects</h3> <ul>  <li>Reviewing the closing processes and closing tasks to updates</li>  <li>Supporting the closing process</li>  </ul>


                </section>

Microsoft Project Blue Belt 2013: In-House Training

<h2>Conflict Resolution Skills: In-House Training</h2>
 <p>Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better!</p>
 <p>In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces.</p><h3>What you will Learn</h3>
 <p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Recognize the organizational costs of conflict</li>
 <li>Explain our physical and mental responses to conflict</li>
 <li>Communicate proactively and effectively with different types of people during conflict</li>
 <li>Replace unproductive conflict responses with productive ones</li>
 <li>Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches</li>
 <li>Relate team stages of development to shifts in conflict</li>
 <li>Develop a proactive conflict approach for your organization</li>
 <li>Create a conflict resolution plan for a real-world scenario</li>
 </ul><section>
                    <h3>Getting Started</h3> <ul> <li>Introductions and social agreements</li> <li>Course goal and objectives</li> <li>Opening activities</li> </ul> <h3>Conflict Facilitation Readiness</h3> <ul> <li>Conflict responses and perceptions</li> <li>Conflict basics</li> <li>Conflict and organizations</li> <li>Dynamics of conflict</li> </ul> <h3>Conflict Styles and Communication</h3> <ul> <li>A look at the color energies model</li> <li>Conflict through the color energies and DiSC® lens</li> <li>Communication with opposite color energies</li> </ul> <h3>Individual Response to Conflict</h3> <ul> <li>The anatomy of conflict</li> <li>Recognizing unproductive conflict responses</li> <li>4 steps to productive conflict</li> <li>Choosing productive conflict responses</li> </ul> <h3>Team Performance and Conflict</h3> <ul> <li>High-performing team relationships</li> <li>Conflict and project team performance</li> <li>Conflict Resolution Diagram (CRD) and process</li> </ul> <h3>Conflict Facilitation - Preparation</h3> <ul> <li>Recognizing context and stakeholder needs</li> <li>Using team conflict resolution approaches</li> <li>Preparing for Crucial Conversations®</li> </ul> <h3>Conflict Facilitation - Clarity</h3> <ul> <li>Exposing assumptions and biases</li> <li>Defining the conflict and using the CRD</li> </ul> <h3>Conflict Facilitation - Action</h3> <ul> <li>Proactive conflict management</li> <li>Conflict facilitation practice</li> </ul> <h3>Summary and Next Steps</h3> <ul> <li>Review</li> <li>Personal action plans</li> </ul>


                </section>

Conflict Resolution Skills: In-House Training

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>This course is designed for all project managers and project team leaders. This class is intended for PMP?s looking to earn PDU's, or for Project Managers looking to learn more about Project Team Leadership techniques.</p><p>Project success depends on choosing, motivating, and leading the project team. This course focuses on improving the project manager?s human resource expertise, from initial planning through project closure.  Participants will apply all course principles to a work-related case study taken directly from their work environment. At course completion, students will be able to develop a human resource plan, acquire optimal team members, develop and motivate team members, and manage team members to accomplish project goals. NOTE: This course will earn you 14 PDUs.</p></div><div id="course-pills-2"><h3>1 - Project Teams Overview</h3> <ul> <li>Project Human Resource Management</li> <li>Project Human Resources Management Processes</li> <li>Case Study Selection</li> </ul> <h3>2 - Develop Human Resource Plan</h3> <ul> <li>Plan Human Resource Management</li> <li>Roles and Responsibilities</li> <li>Project Organizational Chart</li> <li>Staffing Management Plan</li> <li>Resource Histogram</li> </ul> <h3>3 - Acquire Project Team</h3> <ul> <li>Acquire Project Team Overview</li> <li>Multi-Criteria Decision Analysis</li> <li>Acquire Contract Resources</li> <li>Optimize Virtual Teams</li> <li>Best Practices</li> <li>Social Identity Theory</li> <li>Virtual Teams and Social Identity Theory</li> <li>Team Building Activities for Virtual Teams</li> <li>Cultural Diversity</li> <li>Individualism and Communitarianism</li> <li>Perspectives of Time and Space</li> <li>Fate and Personal Responsibility</li> <li>Face and Saving Face</li> <li>Body Language</li> <li>Create Resource Calendars</li> </ul> <h3>4 - Develop Project Team</h3> <ul> <li>Develop Project Team Overview</li> <li>Ground Rules</li> <li>Form, Storm, Norm, Perform, Adjourn</li> <li>Team Building</li> <li>Team Building ? Personality Profiles</li> <li>Collaborative, Delphi, Majority and Plurality Decision Making</li> <li>Recognition and Rewards</li> <li>Expectancy Theory</li> <li>Maslow?s Hierarchy Of Needs</li> <li>Operant Conditioning</li> <li>Team Performance Assessment</li> </ul> <h3>5 - Manage Project Team</h3> <ul> <li>Manage Project Team Overview</li> <li>Performance Problems</li> <li>Challenging Stakeholders</li> <li>Stress Management</li> <li>Conflict Management and Resolution</li> <li>Views of Conflict</li> <li>Sources of Project Management Conflict</li> <li>Conflict Resolution Survey</li> <li>Conflict Resolution Techniques</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Project Team Leadership training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Project Team Leadership course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Project Leadership

Project Management Professional (PMP)

Project Management

Professional Skills Course (PSC)

Leadership Development

Google Project Management

Project Team Leadership

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>Individuals in various job roles who are involved in leading, managing, and participating in small to medium scale projects.</p>Overview<p>Upon successful completion of this course, students will be able to:  Identify the fundamentals of project management.  Perform the pre-project setup.  Initiate a project.  Plan project strategies.  Develop project schedules.  Plan project staffing, communication, and quality.  Plan project risk management.  Plan project costs.  Plan project procurements.  Plan for change management and transitions.  Manage project execution.  Manage project procurement.  Control project performance.  Monitor and control the triple constraints.  Monitor project risks and procurements.  Perform the project closure processes.</p><p>In this course, students will apply recognized practices of project management and understand a project?s life cycle and roles and skills necessary to effectively initiate, plan, execute, monitor and control, and close a project.</p></div><div id="course-pills-2"><h3>1 - Exploring Project Management Fundamentals</h3> <ul> <li>Examine the Basics of Project Management</li> <li>Describe the Project Life Cycle</li> <li>Examine Organizational Influences on Project Management</li> </ul> <h3>2 - Performing the Pre-Project Setup</h3> <ul> <li>Create a Project Concept Definition Statement</li> <li>Examine Project Selection</li> <li>Determine Strategic and Operational Relevance</li> <li>Perform Project Feasibility</li> <li>Determine Technical Requirements</li> </ul> <h3>3 - Initiating a Project</h3> <ul> <li>Prepare a Project Statement of Work</li> <li>Create a Project Charter</li> <li>Identify Project Stakeholders</li> </ul> <h3>4 - Planning Project Strategy</h3> <ul> <li>Identify Elements of the Project Management Plan and Subsidiary Plans</li> <li>Determine Stakeholder Needs</li> <li>Create a Scope Statement</li> <li>Develop a Work Breakdown Structure</li> </ul> <h3>5 - Developing the Project Schedule</h3> <ul> <li>Create an Activity List</li> <li>Create a Project Schedule Network Diagram</li> <li>Identify Resources</li> <li>Estimate Time</li> <li>Develop a Project Schedule</li> <li>Identify the Critical Path</li> <li>Optimize the Project Schedule</li> <li>Create a Schedule Baseline</li> </ul> <h3>6 - Planning Human Resources, Communication, and Quality</h3> <ul> <li>Create a Human Resource Plan</li> <li>Create a Communications Management Plan</li> <li>Create a Quality Management Plan</li> </ul> <h3>7 - Planning Project Risk Management</h3> <ul> <li>Examine a Risk Management Plan</li> <li>Identify Project Risks and Triggers</li> <li>Perform Qualitative Risk Analysis</li> <li>Perform Quantitative Risk Analysis</li> <li>Develop a Risk Response Plan</li> </ul> <h3>8 - Planning Project Costs</h3> <ul> <li>Estimate Project Costs</li> <li>Estimate the Cost Baseline</li> <li>Reconcile Funding and Costs</li> </ul> <h3>9 - Planning Project Procurements</h3> <ul> <li>Plan Project Procurements</li> <li>Prepare a Procurement Statement of Work</li> <li>Prepare a Procurement Document</li> </ul> <h3>10 - Planning for Change Management and Transitions</h3> <ul> <li>Develop an Integrated Change Control System</li> <li>Develop a Transition Plan</li> </ul> <h3>11 - Managing Project Execution</h3> <ul> <li>Direct Project Execution</li> <li>Execute a Quality Assurance Plan</li> <li>Assemble a Project Team</li> <li>Develop a Project Team</li> <li>Manage a Project Team</li> <li>Distribute Project Information</li> <li>Manage Stakeholder Relationships and Expectations</li> </ul> <h3>12 - Managing Project Procurement</h3> <ul> <li>Obtain Responses from Sellers</li> <li>Determine Project Sellers</li> </ul> <h3>13 - Control Project Performance</h3> <ul> <li>Monitor and Control Project Work</li> <li>Manage Project Changes</li> <li>Report on Project Performance</li> </ul> <h3>14 - Monitor and Control the Triple Constraints</h3> <ul> <li>Control Project Scope</li> <li>Control Project Schedule</li> <li>Control Project Costs</li> <li>Manage Project Quality</li> </ul> <h3>15 - Monitoring Project Risks and Procurements</h3> <ul> <li>Control Project Risks</li> <li>Managing Vendors and Procurements</li> </ul> <h3>16 - Performing the Project Closure Processes</h3> <ul> <li>Deliver the Final Product</li> <li>Close Project Procurements</li> <li>Conduct a Closeout Meeting</li> <li>Close a Project</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans CompTIA Project Plus Certification (Exam PK0-005) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the CompTIA Project Plus Certification (Exam PK0-005) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Certificate in Teaching Program (CTP)

CompTIA Network+

CompTIA A+

CompTIA Security+

CompTIA Project+

<h2>Project Team Collaboration with SharePoint</h2>
<p>Are you a project manager with a team scattered around the globe? Are you using SharePoint just as a document repository? We will show you how to easily collaborate with your team by easily setting up a SharePoint site.</p>
<p>This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs.</p>
<p>Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.</p>
<p>Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.</p>

Project Team Collaboration with SharePoint

<h2>Agile PM vs. Waterfall PM (Virtual)</h2> <p>The concept of Agile project management refers to the use of a number of tools and techniques that are based on enabling project teams to deliver products to a predetermined and agreed timeline. The concept of Waterfall project management refers to the use of a number of tools and techniques that are based on enabling project teams to deliver products to a pre-determined and agreed specification. The selection of the most appropriate project management method has, historically, been a choice of 'either/or' when it comes to these two approaches. It is now becoming clear that for many projects, the selection of a single project management method does not satisfy the professionalism of the project team nor does it optimize the return on investment for the sponsoring organization. A radically different approach is needed.</p> <p>This course presents an approach to project management which capitalizes on the most appropriate elements of each method tailored to the specific project being undertaken. In this course, the Waterfall approach will be based on the PRINCE2 model. Each method will be presented to highlight its particular strategy and strengths. The course will then propose project scenarios which will require the project team to use a hybrid method which brings together aspects of both methods. The overall goal of the course is threefold:</p> <p>Â· To introduce the Waterfall approach to product development.</p> <p>Â· To introduce the Agile approach to product development.</p> <p>Â· To explore how a combination of both approaches can bring added value to the sponsoring organization and their customers.</p>

Agile PM vs. Waterfall PM (Virtual)

<h2>Recovering Troubled Projects: Virtual In-House Training</h2>
 <p>Despite our best intentions, many of the projects that organizations undertake either don't achieve their intended business results or end in complete failure. Most seasoned project managers have had their share of experiences with difficult or troubled projects and unless they are careful, they will encounter more.</p>
 <p>This workshop does not focus on 'failed' projects but rather on those projects which without appropriate intervention would be headed for failure. Failed projects are those beyond help and which should be terminated. Here we focus on projects that are salvageable. It is an exercise-driven, no-nonsense, professional practice-focused workshop positioning the participant to immediately apply the tools and lessons learned in the classroom.</p>
 <p>The workshop employs the use of both illustrative and practical/working case studies. Illustrative case studies will examine insights from real-world troubled projects. Participants will be asked to bring descriptions of their own examples of troubled projects on which they're currently working or on which they have worked in the past. A number of these will be used as the basis for the practical/working case studies.</p>
 <p>The approach builds on and complements the disciplines addressed in Project Management Institute's PMBOK® Guide<em> </em>and also addresses issues that arise when managing projects in a complex environment.</p><h3>What You Will Learn</h3>
 <p>You will learn to:</p>
 <ul>
 <li>Recognize the value of a structured project recovery process</li>
 <li>Explain the reasons most projects fail</li>
 <li>Analyze the causes of a project's troubles</li>
 <li>Construct a negotiation process to use with key stakeholders</li>
 <li>Apply an effective strategy to planning the recovery effort</li>
 <li>Manage, evaluate, and adjust the ongoing recovery effort</li>
 </ul><section>
                    <h3>Foundation Concepts</h3> <ul> <li>Recognizing a troubled project</li> <li>Defining the project recovery process</li> </ul> <h3>The Reasons Projects Fail</h3> <ul> <li>Putting failure in perspective</li> <li>Reviewing management issues</li> <li>Analyzing planning issues</li> <li>Exploring complexity issues</li> </ul> <h3>Assess the Project</h3> <ul> <li>Stabilizing the project</li> <li>Determining preliminary Go / No-Go</li> <li>Conducting a detailed recovery assessment</li> </ul> <h3>Negotiate the Recovery</h3> <ul> <li>Reviewing the basics of negotiation</li> <li>Setting reasonable expectations</li> <li>Obtaining appropriate PM authority</li> <li>Securing key stakeholder support</li> </ul> <h3>Plan the Recovery</h3> <ul> <li>Planning for recoveries</li> <li>Rebuilding the project team</li> <li>Reshaping the project plan</li> <li>Managing parallel activities</li> <li>Planning for change management</li> </ul> <h3>Implement and Adjust the Project</h3> <ul> <li>Implementing project recoveries</li> <li>Facilitating change</li> <li>Enabling continuous learning</li> <li>Fostering the project team</li> <li>Sustaining stakeholder engagement</li> </ul>


                </section>

Recovering Troubled Projects: Virtual In-House Training

<p>Learning Agile or Scrum without the necessary work context is ineffective; more importantly, learning Agile or Scrum without a platform to practice and apply them on an ongoing basis is futile.<br /> <br /> IIL's Mastering Hybrid Approaches for Projects workshop provides both context and practice across all aspects of the value delivery system including waterfall, hybrid, and Agile approaches. This workshop provides options that span the value delivery spectrum for developing scope, estimating durations, managing schedules, and tracking progress. For example, participants will learn how to organize scope with a WBS and prioritize it with a backlog as well as lead the day-to-day work with a task board. The workshop also covers how to integrate iterations and releases into a high-level predictive schedule.<br /> <br /> The project team is the heart of the project. This workshop explains various team roles along with key leadership skills such as emotional intelligence and decision making. Key tenets of Agile practices, such as servant leadership and self-managing teams are explored along with the different types of meetings, such as daily stand-ups, iteration planning, and demonstrations.<br /> <br /> Those who attend will be better prepared to situationally apply agile and hybrid concepts. In addition, this course provides the structure for critical thinking to occur: to know and understand when to apply a predictive approach, when to apply an adaptive approach and when and how to combine them in a tailored and customized hybrid approach that meets the needs and demands of the project and the organization.<br /> <br /> The learning experience design is rooted in real world perspectives, leveraging team exercises based on a comprehensive case study.  </p>

32 Courses in Manchester

Leadership & Team Dynamics in Oil & Gas

By EnergyEdge - Training for a Sustainable Energy Future

Petroleum Engineering for Non-Petroleum Engineering Technical Professionals

By EnergyEdge - Training for a Sustainable Energy Future

Recovering Troubled Projects: In-House Training

By IIL Europe Ltd

APM Project Fundamentals Qualification (PFQ): In-House Training

By IIL Europe Ltd

Managing Complex Projects: In-House Training

By IIL Europe Ltd

Project Risk Management: In-House Training

By IIL Europe Ltd

Virtual Agile Teams: In-House Training

By IIL Europe Ltd

Microsoft Project Blue Belt 2016: In-House Training

By IIL Europe Ltd

Microsoft Project Blue Belt 2013: In-House Training

By IIL Europe Ltd

Conflict Resolution Skills: In-House Training

By IIL Europe Ltd

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