Name: ITIL 4 Specialist: Create, Deliver and Support
Price: 2295 GBP
Availability: InStock

Redhill

<h3><b>MySQL Performance &amp; Tuning training course description</b></h3>
        <p> This MySQL Performance &amp; Tuning course is designed
for Database Administrators, Application Developers and
Technical Consultants who need to monitor and tune the
performance of MySQL servers and databases. The
course provides practical experience in monitoring and
tuning MySQL servers and databases. <br />
<b>Note:</b><br />
This MySQL Performance &amp; Tuning course does not
cover clustering (other than at overview level),
replication or non-standard storage engines such as
Falcon and PBXT. </p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
                       <li>Develop a monitoring and tuning plan</li>
                        <li>Use server configuration and status variables.</li>
                        <li>Identify and improve problem queries.</li>
                        <li>Make efficient use of indexes.</li>
                        <li>Monitor and size memory caches and locks.</li>
                        <li>Tune the MyISAM and InnoDB storage engine.</li>
                        <li>Evaluate the use of partitioning for performance.</li>
                                      
                  </ul>
        <h5>
        <b>MySQL Performance &amp; Tuning training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Anyone who wishes to monitor and tune MySQL performance.</p>
              
							<li><b>Prerequisites:</b></li>
							
							<p>Delegates must have a working knowledge of MySQL Database Administration</p>
              
							<li><b>Duration</b></li>
							
              <p>3 days</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>MySQL Performance &amp; Tuning training course contents</b></h3>
      <ul>
        <li>Introduction to performance tuning </li><p>
Tuning overview, Resolving performance issues, Recommended approach to tuning, Items to evaluate, Where to look, Planning a monitoring routine, Building a new database for performance, Tuning an existing database, Setting suitable goals.

				</p><li>MySQL performance tuning tools </li><p>
Administration tools, the information schema, performance-related SHOW commands, benchmarking tools, the MySQL performance schema, MonYog.
<br /><span>Hands on</span> Obtaining performance information.

</p><li>Schema design </li><p>
Normalisation, de-normalisation, naming conventions, load generation, stress testing and benchmarking tools, selecting data types, data types, character sets, choosing storage engines.
<br /><span>Hands on</span> effects of design on performance.

</p><li>Statement tuning </li><p>
Overview of statement tuning, identifying problem queries, the optimizer, explain, explain extended.
<br /><span>Hands on</span> identifying problem queries and using explain.

</p><li>Indexes </li><p>
Index overview, Types of index, Index tuning, Indexes and joins.
<br /><span>Hands on</span> Indexes and performance.

</p><li>Server configuration and monitoring </li><p>
Server configuration variables, server status variables, table cache, multi-threading, connection issues, query cache.
<br /><span>Hands on</span> setting and interpreting server variables and caching.

</p><li>Locking </li><p>
Types of locking, locking and storage engines, effects of locking on performance.
<br /><span>Hands on</span> locking and performance.

</p><li>The InnoDB engine </li><p>
Transactions, crash recovery, locking, monitoring InnoDB, caches and buffers, configuring data files, configuring the log files.
<br /><span>Hands on</span> InnoDB configuration and performance.

</p><li>Other storage engines </li><p>
MyISAM engine, merge engine, archive engine, memory engine, blackhole engine, CSV engine, the Spider engine, the ColumnStore engine, the MyRocks engine, mixing sorage engines.
<br /><span>Hands on</span> storage engine performance.

</p><li>Overview of clustering and performance </li><p>
Advantages of performance, advantages of clustering, performance issues and clustering, the NDBCluster engine, the Galera cluster, the Percona XtraDB cluster, MySQL InnoDB cluster, the federated engine, the federatedX engine, overview of other high availability techniques. NOSQL and Mencached overview.

</p><li>Dumping and loading data </li><p>
SQL statements versus delimited data, parameters affecting dump performance, parameters affecting load performance.
<br /><span>Hands on</span> dump and load performance.

</p><li>Partitioned tables </li><p>
Partitioned tables concepts, range partitioning, hash partitioning, key partitioning, list partitioning, composite partitioning or subpartitioning, partition pruning.
<br /><span>Hands on</span> partitioned table performance.
				</p>
      </ul>

Systems & Network Training

Network & Security

Network Engineer

MySQL Performance & Tuning

General Admission

<h3><b>Dreamweaver training course description</b></h3>
      <p>Dreamweaver is a web authoring program that allows
you to build professional quality websites. This course
starts with a tour of Dreamweaver and customising your
workspaces, moving onto HTML and CSS basics. Page
layouts, templates and interactive pages are also
covered. The final session covers how to use
Dreamweaver as a HTML editor. Hands on session
follow all the major theory chapters. </p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
	  
                       <li>Use Dreamweaver to create websites.</li>
				  	                <li>Customise Dreamweaver.</li>
                       <li>Use templates.</li>
                      	<li>Add interactivity to web pages.</li>
                       <li>Use Dreamweaver to edit HTML code.</li>
                  </ul>
        <h5>
        <b>Dreamweaver training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Anyone wishing to create or edit websites.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p> None.
							</p>
              
							<li><b>Duration</b></li>
							
              <p>3 days
						</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>Dreamweaver training course contents</b></h3>
      <ul>
				<li>Getting started </li><p>
Installing the programme, Updating to the latest version,, Online content, On first launch, Choosing the program colour theme, Setting up the workspace, Defining a Dreamweaver site, Checking for updates, Additional resources.

</p><li>Customizing your workspace </li><p>
Touring the workspace, Using the start screen, Exploring new feature guides, Setting interface preferences, Switching and splitting views, Selecting a workspace layout, Personalising Dreamweaver, Working with extract, Creating custom keyboard shortcuts, Using the Property inspector, Using the Related Files interface, Using tag selectors, Using the CSS Designer, Using the Visual Media Query (VMQ) interface, Using the DOM viewer, Using Element dialogs, displays and inspectors, Setting up version control in Dreamweaver, Exploring experimenting and learning.

</p><li>HTML Basics </li><p>
What is HTML? Where did HTML begin? Frequently used HTML elements, What's new in HTML5.

</p><li>CSS Basics </li><p>
What is CSS? HTML vs. CSS formatting, HTML defaults, CSS box model, Applying CSS styling, Multiples, classes and ids.

</p><li>Web design basics </li><p>
Developing a new website, Scenario, Working with thumbnails and wireframes,

</p><li>Creating a page layout </li><p>
Evaluating page design options, Working with predefined layouts, Styling an existing layout, Styling elements using the Extract panel, Extracting text from a Photoshop mockup, Troubleshooting CSS styling, Extracting text styling from a Photoshop mockup, Creating a gradient background using Extract, Extracting image assets from a mockup, Adding CSS background effects in code, Finishing up the layout.

</p><li>Working with templates </li><p>
Creating a template from an existing layout, Inserting editable regions, Inserting editable regions, Inserting HTML entities, Inserting metadata, Validating HTML code, Producing child pages, Moving CSS styles to linked file, Updating a template.

</p><li>Working with text, lists and tables </li><p>
Previewing the completed file, Creating and styling text, Creating lists, Creating and styling tables, Spell-checking webpages, Finding and replacing text.

</p><li>Working with images </li><p>
Web image basics, Previewing completed files, Inserting an image, Controlling image positions with CSS classes, Working with the Insert panel, Using the Insert menu, Inserting non-web file types, Working with Photoshop Smart Objects, Copying and pasting images from Photoshop, Inserting images by drag and drop, Optimizing images with the Property inspector.

</p><li>Working with navigation </li><p>
Hyperlinks, previewing the completed file, creating internal and external hyperlinks, setting up email links, Creating image-based links, Targeting page elements, Locking an element on the screen, Styling a navigation menu, Checking your page, Adding destination links.
 
</p><li>Adding interactivity </li><p>
Dreamweaver behaviours, Previewing the completed file, Working with Dreamweaver behaviours, Working with jQuery Accordion widgets, Inserting a jQuery Accordion widget, Styling a jQuery Accordion.

</p><li>Publishing to the web </li><p>
Defining a remote site, Cloaking folders and files, Wrapping things up, Putting your site online, Synchronizing local and remote sites.

</p><li>Working with code </li><p>
Creating HTML code, multicursor support, commenting your code, Working with CSS preprocessors, Selecting code, Collapsing code, Expanding code, Accessing Split code view, Previewing assets in Code View.</p>
			
      </ul>

Dreamweaver

<h3><b>Voice over LTE training course description</b></h3>
      <p> This course provides a basic understanding of the 3G
LTE Air Interface, SAE, as well as Voice over LTE
options and LTE Advanced features. Investigating the
standards for the EPS , formulated by the 3GPP
standards body, the course will set out to examine and
explain the 4G environment from user equipment to
border gateway and beyond. This course will ensure
the delegate has a grasp of all aspects of the current
global deployments, the next steps in upgrades and the
promise of things to come.</p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
			
                <li>Describe the complete EPC architecture.</li>
																				<li>Explain the use of QoS within the air interface &amp;
core network.</li>
                    <li>Explore the features of LTE advanced.</li>
                    <li>Describe the various methods of supporting voice
services with 3G LTE.</li> 
                    
                    <li>Describe IMS structure and control entities.</li>
																				<li>Explain an IMS session.</li>
                  </ul>
        <h5>
        <b>Voice over LTE training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Any engineers who are assisting in the deployment of
voice services within their LTE networks.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>Intro to Data comms &amp; networking<br />
								Telecommunications Introduction
							</p>
              
							<li><b>Duration</b></li>
							
              <p>3 days
						</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>Voice over LTE training course contents</b></h3>
      <ul>
				<li>3GPP standards body </li><p>
Release 8 - Release 12, Supported and expected features.

</p><li>The EPC revisited </li><p>
EPC revisited 3G LTE &amp; EPC Architecture, NB, MME, SGW, PDNGW, PCRF, Interworking capabilities, Protocol stack explored, NAS signalling, Default EPS bearer, Slot allocation algorithms, Scheduling algorithms, Quality of Service requirements, Dedicated EPS bearers.

</p><li>VoLTE deployment strategies </li><p>
Common networks everywhere, GSM/WCDMA view, CDMA view.

</p><li>VoLTE system architecture </li><p>
LTE radio, LTE Radio background, LTE radio architecture, Evolved packet core, EPC entities &amp; functions, EPS mobility management, MS entities, Home subscriber server, Policy &amp; charging rules function.

</p><li>VoLTE functionality </li><p>
Radio functionality, Bearers &amp; schedulers, Mobility, Circuit switched fall back handover, Mobility from 2G/3G back to LTE, Power Saving Features, Positioning services, UE radio access capabilities for VoLTE users.
EPC functionalities, LTE subscriber identification, PDN connectivity establishment, EPS dedicated bearer setup, IMS identification, IP multimedia identification module, Public user identity, Private user identity, Relationship between public &amp; private identity, identification of users device, identification of network entities, identification of services, identification without ISIM.
IMS service provisioning, Enforcement of allowed services, Service triggering information, Selection of the AS, AS behaviour, Service provisioning in action.

</p><li>VoLTE end-to-end &amp; signalling </li><p>
VoLTE subscription &amp; device configuration.
EPS attach for CSFB/IMS VoIP &amp; default bearer.
IMS registration, Constructing the REGISTER request, From UE to P-CSCF, From P-CSCF to I-CSCF, From I-CSCF to S-CSCF, S-CSCF challenges the UE, UE's response to the challenge, Registration at the S-CSCF, The 200 OK response, Third-party registration to application servers, Subscription to registration event package, Re-registration &amp; re-authentication, De-registration, Related standards.
IMS VoIP session, Constructing the INVITE request, Routing, Media negotiation, Media resource reservation &amp; policy control, Charging, Session release.
Voice continuity, PS - PS intersystem handover, Single radio voice call continuity.
IMS emergency session, PDN Connection setup for emergency session, Emergency registration, Emergency session.
CS fallback for EPS call case, Architecture of CS fallback in EPS, Description of SGs interface, Idle mode signalling reduction, Idle mode vs active mode, CS fallback attachment, Mobile originating call using CSFB, Mobile terminating call using CSFB, Call unrelated CSFB procedures, Mobile terminating roaming retry &amp; forwarding.
VoLTE Messaging, Native IMS messages, SMS interworking, Multimedia messaging service.
Unstructured supplementary services data simulation in IMS.

</p><li>IMS services </li><p>
VoLTE radio performance
Coverage, Latency, Capacity.

</p><li>LTE advanced features </li><p>
Carrier aggregation, Coordinated mMulti-point Operation (CoMP), ICIC &amp; eICIC, Relay node deployment &amp; donor eNBs, Improved cell edge coverage, Reduced control plane latency, Heterogeneous networks, HeNB, security gateways, HeNB gateways.</p>
      </ul>

Voice over LTE

London

<h2>Portfolio Management Skills</h2>
<p>The main purpose of this workshop is to equip and enable people in a portfolio management office and PMO to effectively and efficiently support the Executive Leadership and Operational Management to plan, implement, manage, and evolve portfolio management in their organization. There is a deliberate focus on preparing you to become a strong and effective change advocate for meaningful portfolio management that delivers objective measurements of benefit contribution towards the strategic objectives to lead, manage, and continuously improve portfolio management governance, processes, and frameworks with and through the direction of a portfolio practice, principles, and delivery boards.</p><h3>What you Will Learn</h3>
<p>At the end of this program, you will be able to:</p>
<ul>
<li>Articulate the benefits of portfolio management</li>
<li>Link the initiatives in an organization with its strategic objectives</li>
<li>Participate in the introduction of portfolio management in an organization</li>
<li>Create or improve the portfolio governance structure</li>
<li>Lead the inventory of ongoing and new initiatives</li>
<li>Assist the executives in the prioritization of initiatives through the use of Multi-criteria Analysis and other selection tools</li>
<li>Support the executives in balancing the portfolio based on the optimal use of resources and priorities</li>
<li>Create a portfolio delivery plan</li>
<li>Define thresholds and variance reporting criteria</li>
<li>Assist the executives and the financial team in the definition of Stage Gate Funding</li>
<li>Lead the Stage Gate reviews</li>
<li>Analyze the benefits that are being realized by the initiatives</li>
</ul><section>
                    <h3>Foundation Concepts</h3><ul><li>Definitions</li><li>Benefits of Portfolio Management</li><li>Objectives of Portfolio Management</li><li>Portfolio Life Cycles</li></ul><h3>Governing the Portfolio</h3><ul><li>Portfolio Governance structure</li><li>Roles and responsibilities</li><li>Initial activities when starting portfolio management</li></ul><h3>Prioritizing Initiatives</h3><ul><li>Prioritize purpose</li><li>Multi-Criteria Analysis</li><li>Analytical Hierarchy Process (AHP)</li><li>Strategic alignment</li></ul><h3>Balancing the Portfolio</h3><ul><li>Allocating resources and budgets</li><li>Communicating decisions of initiatives status</li></ul><h3>Planning the Portfolio</h3><ul><li>Planning review cycles</li><li>Using Stage Gate Funding</li><li>Setting thresholds and variance reporting</li><li>Tool examples</li></ul><h3>Managing the Portfolio Delivery</h3><ul><li>Project and Program Life Cycles</li><li>Stage Gate Reviews</li><li>Loop back to Prioritize, Balance and Plan</li><li>Interaction with the Portfolio Delivery Board</li><li>Project, Program and Functional Managers' roles and responsibilities</li></ul>


                </section>

IIL Europe Ltd

Portfolio Management Skills

<h2>Project Contract Management Skills</h2>
 <p>Contracts are a critical part of most large or strategic projects/programs. As such, it is imperative that Project and Program Managers be well versed on basic implications of a contract as well as best practices in contract management. While not as critical a need, anyone involved in projects that involve external relationships should have a healthy appreciation for the power of good contract management.</p>
 <p>The overall goal of the course is to provide knowledge to manage complex contracts in a global environment.</p><h3>What You Will Learn</h3>
 <p>After this program, you will be able to:</p>
 <ul>
 <li>Explain overall project procurement process from a buyer and seller perspective</li>
 <li>Recognize the importance of key contractual terms and how they affect projects</li>
 <li>Evaluate and contribute to the pre-contract documents and processes</li>
 <li>Identify and mitigate common pitfalls throughout the procurement process</li>
 <li>Utilize techniques to administer contracts</li>
 </ul><section>
                    <h3>Getting Started</h3> <ul> <li>Introductions</li> <li>Course structure</li> <li>Course goals and objectives</li> </ul> <h3>Foundation Concepts</h3> <ul> <li>The Importance of Contract Management</li> <li>Terms and Definitions</li> <li>Contract Management Process</li> <li>Legal Systems</li> <li>Codes of Conduct</li> </ul> <h3>Planning</h3> <ul> <li>Business Analysis</li> <li>Procurement Management Plan</li> <li>Procurement Statement of Work (SOW)</li> <li>Common Pitfalls</li> </ul> <h3>Solicit Contract</h3> <ul> <li>Market Analysis</li> <li>Bid documents</li> <li>Sellers' Proposals</li> <li>Pitfalls</li> </ul> <h3>Execute Contract</h3> <ul> <li>Evaluate and Award Contract</li> <li>Negotiate Contract</li> <li>Execute Contract</li> <li>Common Pitfalls</li> </ul> <h3>Deliver the Contract</h3> <ul> <li>Preparing to Deliver</li> <li>Project Plan</li> <li>Risk Management</li> <li>Common Pitfalls</li> </ul> <h3>Administer Contract</h3> <ul> <li>Enabling Contract Management</li> <li>Contract Performance Monitoring and Control</li> <li>Change Management</li> <li>Financial Management / Payment</li> <li>Dispute Management &amp; Resolution</li> <li>Contract Completion and Closure</li> </ul>


                </section>

Project Contract Management Skills

<h2>ITIL® 4 Specialist: Drive Stakeholder Value: In-House Training</h2>
 <p>The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. </p>
 <p>This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.</p><h3>What You Will Learn</h3>
 <p>The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: </p>
 <ul>
 <li>Understand how customer journeys are designed  </li>
 <li>Know how to target markets and stakeholders </li>
 <li>Know how to foster stakeholder relationships  </li>
 <li>Know how to shape demand and define service offerings  </li>
 <li>Know how to align expectations and agree on details of services  </li>
 <li>Know how to onboard and offboard customers and users  </li>
 <li>Know how to act together to ensure continual value co-creation (service consumption / provisioning)  </li>
 <li>Know how to realize and validate service value</li>
 </ul><section>
                    <h3>Customer Journey</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of Mastering the Customer Journey</li> <li>Touchpoints and Service Interactions</li> <li>Module Topics</li> <li>Mapping the Customer Journey</li> <li>Designing the Customer Journey</li> <li>Measuring and Improving the Customer Journey</li> </ul> <h3>Customer Journey Step 1: Explore</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of the Explore Step</li> <li>Module Topics</li> <li>Understanding Service Consumers</li> <li>Understanding Service Providers</li> <li>Understanding and Targeting Markets</li> </ul> <h3>Customer Journey Step 2: Engage</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of the Engage Step</li> <li>Aspects of Service Value</li> <li>Module Topics</li> <li>Service Relationship Types</li> <li>Building Service Relationships</li> <li>Building and Sustaining Trust and Relationships</li> <li>Analyzing Customer Needs</li> <li>Managing Suppliers and Partners</li> </ul> <h3>Customer Journey Step 3: Offer</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of Shaping Demand and Service Offerings</li> <li>Module Topics</li> <li>Managing Demand and Opportunities</li> <li>Specifying and Managing Customer Requirements</li> <li>Designing Service Offerings and User Experience</li> <li>Selling and Obtaining Service Offerings</li> </ul> <h3>Customer Journey Step 4: Agree</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of Aligning Expectations and Agreeing on Services</li> <li>Module Topics</li> <li>Agreeing on and Planning Value Co-Creation</li> <li>Negotiating and Agreeing on a Service</li> </ul> <h3>Customer Journey Step 5: Onboard</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of Onboarding and Offboarding</li> <li>ITIL® Management Practices</li> <li>Module Topics</li> <li>Planning Onboarding</li> <li>Fostering Relationships with Users</li> <li>Providing User Engagement and Delivery Channels</li> <li>Enabling Users for Service </li> <li>Elevating Mutual Capabilities</li> <li>Offboarding</li> </ul> <h3>Customer Journey Step 6: Co-create</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of Service Provision and Consumption</li> <li>Module Topics</li> <li>Service Mindset</li> <li>Ongoing Service Interactions</li> <li>Nurturing User Communities</li> </ul> <h3>Customer Journey Step 7: Realize</h3> <ul> <li>Purpose of the Module</li> <li>Measuring Service Value</li> <li>Purpose of Value Capturing and Customer Journey Improvement</li> <li>Realizing Service Value in Different Settings</li> <li>Module Topics</li> <li>Tracking Value Realization</li> <li>Assessing and Reporting Value Realization</li> <li>Evaluating Value Realization and Improving Customer Journeys</li> <li>Realizing Value for the Service Provider</li> </ul>


                </section>

ITIL 4 Specialist: Drive Stakeholder Value: In-House Training

<h2>ITIL® 4 Specialist: Drive Stakeholder Value</h2>
 <p>The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. </p>
 <p>This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.</p><h3>What You Will Learn</h3>
 <p>The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: </p>
 <ul>
 <li>Understand how customer journeys are designed  </li>
 <li>Know how to target markets and stakeholders </li>
 <li>Know how to foster stakeholder relationships  </li>
 <li>Know how to shape demand and define service offerings  </li>
 <li>Know how to align expectations and agree on details of services  </li>
 <li>Know how to onboard and offboard customers and users  </li>
 <li>Know how to act together to ensure continual value co-creation (service consumption / provisioning)  </li>
 <li>Know how to realize and validate service value</li>
 </ul><section>
                    <h3>Customer Journey</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of Mastering the Customer Journey</li> <li>Touchpoints and Service Interactions</li> <li>Module Topics</li> <li>Mapping the Customer Journey</li> <li>Designing the Customer Journey</li> <li>Measuring and Improving the Customer Journey</li> </ul> <h3>Customer Journey Step 1: Explore</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of the Explore Step</li> <li>Module Topics</li> <li>Understanding Service Consumers</li> <li>Understanding Service Providers</li> <li>Understanding and Targeting Markets</li> </ul> <h3>Customer Journey Step 2: Engage</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of the Engage Step</li> <li>Aspects of Service Value</li> <li>Module Topics</li> <li>Service Relationship Types</li> <li>Building Service Relationships</li> <li>Building and Sustaining Trust and Relationships</li> <li>Analyzing Customer Needs</li> <li>Managing Suppliers and Partners</li> </ul> <h3>Customer Journey Step 3: Offer</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of Shaping Demand and Service Offerings</li> <li>Module Topics</li> <li>Managing Demand and Opportunities</li> <li>Specifying and Managing Customer Requirements</li> <li>Designing Service Offerings and User Experience</li> <li>Selling and Obtaining Service Offerings</li> </ul> <h3>Customer Journey Step 4: Agree</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of Aligning Expectations and Agreeing on Services</li> <li>Module Topics</li> <li>Agreeing on and Planning Value Co-Creation</li> <li>Negotiating and Agreeing on a Service</li> </ul> <h3>Customer Journey Step 5: Onboard</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of Onboarding and Offboarding</li> <li>ITIL® Management Practices</li> <li>Module Topics</li> <li>Planning Onboarding</li> <li>Fostering Relationships with Users</li> <li>Providing User Engagement and Delivery Channels</li> <li>Enabling Users for Service </li> <li>Elevating Mutual Capabilities</li> <li>Offboarding</li> </ul> <h3>Customer Journey Step 6: Co-create</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of Service Provision and Consumption</li> <li>Module Topics</li> <li>Service Mindset</li> <li>Ongoing Service Interactions</li> <li>Nurturing User Communities</li> </ul> <h3>Customer Journey Step 7: Realize</h3> <ul> <li>Purpose of the Module</li> <li>Measuring Service Value</li> <li>Purpose of Value Capturing and Customer Journey Improvement</li> <li>Realizing Service Value in Different Settings</li> <li>Module Topics</li> <li>Tracking Value Realization</li> <li>Assessing and Reporting Value Realization</li> <li>Evaluating Value Realization and Improving Customer Journeys</li> <li>Realizing Value for the Service Provider</li> </ul>


                </section>

ITIL 4 Specialist: Drive Stakeholder Value

<h2>ITIL® 4 Strategist: Direct, Plan and Improve: In-House Training</h2>
 <p>The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS.</p>
 <p>This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.</p>
 <p>This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.</p><h3>What You Will Learn</h3>
 <p>At the end of this course, participants will be able to:</p>
 <ul>
 <li>Understand the key concepts of direction, planning, improvement</li>
 <li>Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context</li>
 <li>Understand the role of GRC and know how to integrate the principles and methods into the service value system</li>
 <li>Understand and know how to use the key principles and methods of continual improvement for all types of improvements</li>
 <li>Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement</li>
 <li>Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement</li>
 <li>Understand and know how to direct, plan, and improve value streams and practices</li>
 </ul><section>
                    <h3>Course Introduction </h3> <ul> <li>Let's Get to Know Each Other </li> <li>Course Overview </li> <li>ITIL® 4 Certification Scheme </li> <li>Course Learning Objectives </li> <li>Course Components </li> <li>Course Agenda </li> <li>Exercises </li> <li>Case Study: Axle Car Hire </li> <li>Case Study: HandyPerson on Demand </li> <li>Exam Details </li> </ul> <h3>Core Concepts of DPI </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Basics of Direction </li> <li>Basics of Planning </li> <li>Basics of Improvement </li> <li>Other Core Elements </li> </ul> <h3>DPI through Service Value Chain and Guiding Principles </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>DPI of the SVS </li> <li>DPI of Guiding Principles </li> </ul> <h3>Role of Direction in Strategy Management </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Introducing Strategy Management </li> <li>Developing Effective Strategies </li> </ul> <h3>Implementation of Strategies </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Managing Risks </li> <li>Making Decisions through Portfolio Management </li> <li>Directing via Governance, Risk, and Compliance (GRC) </li> </ul> <h3>Introduction to Assessment and Planning </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Core Concepts of Assessment </li> <li>Conducting Effective Assessments </li> <li>Core Concepts of Planning </li> </ul> <h3>Assessment and Planning through VSM </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Introducing VSM </li> <li>Developing Value Stream Maps </li> <li>Knowing More About VSM </li> </ul> <h3>Measurement, Reporting, and Continual Improvement </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Measurement and Reporting </li> <li>Alignment of Measurements and Metrics </li> <li>Success Factors and Key Performance Indicators </li> <li>Continual Improvement </li> </ul> <h3>Measurements and Continual Improvement through Dimensions and SVS </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Measurements for the Four Dimensions </li> <li>Continual Improvement of the Service Value Chain and Practices </li> </ul> <h3>OCM Principles and Methods </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Basics of OCM </li> <li>OCM throughout DPI and Service Value Chain </li> <li>Resistance and Reinforcement </li> </ul> <h3>Communication Principles and Methods </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Basics of Effective Communication </li> <li>Communication with Stakeholders </li> </ul> <h3>SVS Development Using Four Dimensions </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Organizations and People in the SVS </li> <li>Partners and Suppliers in the SVS </li> <li>Value Streams and Processes in the SVS </li> <li>Information and Technology in the SVS</li> </ul>


                </section>

ITIL 4 Strategist: Direct, Plan and Improve: In-House Training

<h2>ITIL® 4 Strategist: Direct, Plan and Improve</h2>
 <p>The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS.</p>
 <p>This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.</p>
 <p>This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.</p><h3>What You Will Learn</h3>
 <p>At the end of this course, participants will be able to:</p>
 <ul>
 <li>Understand the key concepts of direction, planning, improvement</li>
 <li>Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context</li>
 <li>Understand the role of GRC and know how to integrate the principles and methods into the service value system</li>
 <li>Understand and know how to use the key principles and methods of continual improvement for all types of improvements</li>
 <li>Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement</li>
 <li>Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement</li>
 <li>Understand and know how to direct, plan, and improve value streams and practices</li>
 </ul><section>
                    <h3>Course Introduction </h3> <ul> <li>Let's Get to Know Each Other </li> <li>Course Overview </li> <li>ITIL® 4 Certification Scheme </li> <li>Course Learning Objectives </li> <li>Course Components </li> <li>Course Agenda </li> <li>Exercises </li> <li>Case Study: Axle Car Hire </li> <li>Case Study: HandyPerson on Demand </li> <li>Exam Details </li> </ul> <h3>Core Concepts of DPI </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Basics of Direction </li> <li>Basics of Planning </li> <li>Basics of Improvement </li> <li>Other Core Elements </li> </ul> <h3>DPI through Service Value Chain and Guiding Principles </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>DPI of the SVS </li> <li>DPI of Guiding Principles </li> </ul> <h3>Role of Direction in Strategy Management </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Introducing Strategy Management </li> <li>Developing Effective Strategies </li> </ul> <h3>Implementation of Strategies </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Managing Risks </li> <li>Making Decisions through Portfolio Management </li> <li>Directing via Governance, Risk, and Compliance (GRC) </li> </ul> <h3>Introduction to Assessment and Planning </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Core Concepts of Assessment </li> <li>Conducting Effective Assessments </li> <li>Core Concepts of Planning </li> </ul> <h3>Assessment and Planning through VSM </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Introducing VSM </li> <li>Developing Value Stream Maps </li> <li>Knowing More About VSM </li> </ul> <h3>Measurement, Reporting, and Continual Improvement </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Measurement and Reporting </li> <li>Alignment of Measurements and Metrics </li> <li>Success Factors and Key Performance Indicators </li> <li>Continual Improvement </li> </ul> <h3>Measurements and Continual Improvement through Dimensions and SVS </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Measurements for the Four Dimensions </li> <li>Continual Improvement of the Service Value Chain and Practices </li> </ul> <h3>OCM Principles and Methods </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Basics of OCM </li> <li>OCM throughout DPI and Service Value Chain </li> <li>Resistance and Reinforcement </li> </ul> <h3>Communication Principles and Methods </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Basics of Effective Communication </li> <li>Communication with Stakeholders </li> </ul> <h3>SVS Development Using Four Dimensions </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Organizations and People in the SVS </li> <li>Partners and Suppliers in the SVS </li> <li>Value Streams and Processes in the SVS </li> <li>Information and Technology in the SVS</li> </ul>


                </section>

ITIL 4 Strategist: Direct, Plan and Improve

<h2>ITIL® 4 Specialist: Create, Deliver and Support</h2>
 <p>The ITIL® 4 Specialist: Create, Deliver, and Support module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. </p>
 <p>This course is based on the ITIL® 4 Specialist: Create, Deliver, and Support exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.</p><h3>What You Will Learn</h3>
 <p>The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver, and Support exam specification: </p>
 <ul>
 <li>Understand how to plan and build a service value stream to create, deliver, and support services </li>
 <li>Know how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams </li>
 <li>Know how to create, deliver, and support services</li>
 </ul><section>
                    <h3>Organization and Culture </h3> <ul> <li>Organizational Structures  </li> <li>Team Culture  </li> <li>Continuous Improvement </li> <li>Collaborative Culture  </li> <li>Customer-Oriented Mindset  </li> <li>Positive Communication </li> </ul> <h3>Effective Teams </h3> <ul> <li>Capabilities, Roles, and Competencies  </li> <li>Workforce Planning  </li> <li>Employee Satisfaction Management  </li> <li>Results-Based Measuring and Reporting </li> </ul> <h3>Information Technology to Create, Deliver, and Support Service  </h3> <ul> <li>Integration and Data Sharing  </li> <li>Reporting and Advanced Analytics  </li> <li>Collaboration and Workflow  </li> <li>Robotic Process Automation  </li> <li>Artificial Intelligence and Machine Learning  </li> <li>CI / CD  </li> <li>Information Model </li> </ul> <h3>Value Stream </h3> <ul> <li>Anatomy of a Value Stream  </li> <li>Designing a Value Stream </li> <li>Value Stream Mapping </li> </ul> <h3>Value Stream to Create, Deliver, and Support Services </h3> <ul> <li>Value Stream for Creation of a New Service  </li> </ul> <h3>Value Stream for User Support </h3> <ul> <li>Value Stream Model for Restoration of a Live Service  </li> </ul> <h3>Prioritize and Manage Work </h3> <ul> <li>Managing Queues and Backlogs  </li> <li>Shift-Left Approach </li> <li>Prioritizing Work  </li> </ul> <h3>Commercial and Sourcing Considerations </h3> <ul> <li>Build or Buy  </li> <li>Sourcing Models  </li> <li>Service Integration and Management</li> </ul>


                </section>

ITIL 4 Specialist: Create, Deliver and Support

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">LOOKING FOR:</strong>&nbsp;PICTURE BOOKS</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Barry Timms is a children&#39;s picture book editorial consultant with over twenty years&#39; experience. He has also edited preschool books, non-fiction and young fiction works. Barry&#39;s editorial roles include senior and managerial positions at Macmillan Children&#39;s Book, Walker Books and Little Tiger Group, making commercially successful books of the UK, US and international markets.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Barry is also an award winning author of over fifteen picture books. This is NOT a Unicorn!, published by Nosy Crow, won the Stockport Children&#39;s Book Award 2022.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Barry would like you to submit a covering letter and a maximum of two picture book texts to be discussed. These should be for children aged within the 2-6 years age bracket and can be in prose or rhyme. As well as conventional fiction narratives, narrative non-fiction is also acceptable.</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">
</strong></p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(<em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">In addition to the paid sessions, Barry is kindly offering one free session for low income/under-represented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the </em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">discretion of&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print)</em>.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By booking you understand you need to conduct an internet connection test with<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Pr</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">int</em> prior to the event. You also agree to email your material in one document to reach <em fr-original-style="" style="box-sizing: border-box;">I Am In Print</em> by the stated submission deadline and note that <em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print</em> take no responsibility for the advice received during your agent meeting.</p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">The submission deadline is: Tuesday 1 October 2024</strong></p>

LOOKING FOR: PICTURE BOOKS
Barry Timms is a children's picture book editorial consultant with over twenty years' experience. He has also edited preschool books, non-fiction and young fiction works. Barry's editorial roles include senior and managerial positions at Macmillan Children's Book, Walker Books and Little Tiger Group, making commercially successful books of the UK, US and international markets.
Barry is also an award winning author of over fifteen picture books. This is NOT a Unicorn!, published by Nosy Crow, won the Stockport Children's Book Award 2022.
Barry would like you to submit a covering letter and a maximum of two picture book texts to be discussed. This should be in one Word document with the cover letter at the top. The texts should be for children aged within the 2-6 years age bracket and can be in prose or rhyme. As well as conventional fiction narratives, narrative non-fiction is also acceptable.
(In addition to the paid sessions, Barry is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 
By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.
The submission deadline is: Tuesday 1 October 2024

I Am In Print

Fiction Writing

ONE SPACE LEFT! 9th October Barry Timms #Agent121. Looking for: PICTURE BOOKS

<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Learn how to maintain strong relationships with clients, tenants, investors and other stakeholders.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">On this webinar, we will share actionable strategies to elevate your client experience, build lasting connections, and stand out in today&rsquo;s competitive landscape. &nbsp;Additionally, we will also discuss effective techniques for establishing trust and building rapport with clients, including active listening, empathy, and effective communication strategies. Finally, we will also be discussing how to overcome common challenges encountered in client relationships and learn strategies for resolving conflicts maintaining positive interactions.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Whether you&rsquo;re a business owner, sales professional, consultant, or anyone responsible for managing client relationships, this webinar will equip you with the knowledge and skills needed to excel in today&rsquo;s competitive marketplace.</p>

Bayfield Training

Learn how to maintain strong relationships with clients, tenants, investors and other stakeholders.

On this webinar, we will share actionable strategies to elevate your client experience, build lasting connections, and stand out in today’s competitive landscape.  Additionally, we will also discuss effective techniques for establishing trust and building rapport with clients, including active listening, empathy, and effective communication strategies. Finally, we will also be discussing how to overcome common challenges encountered in client relationships and learn strategies for resolving conflicts maintaining positive interactions.

Whether you’re a business owner, sales professional, consultant, or anyone responsible for managing client relationships, this webinar will equip you with the knowledge and skills needed to excel in today’s competitive marketplace.

Free Webinar | Elevating Client Relationships: How to build trust and rapport


<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITILÂ© 4 Foundation certification and who want to prepare for ITILÂ© 4 Foundation exam.</p>Overview<p>By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITILÂ© Practices, and the new Service Value Chain that incorporate the core of ITILÂ© version 4.</p><p>ITILÂ© is the world?s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITILÂ© 4.  This course will earn you 21 PDUs. <br /><br /> <b>This class includes an exam voucher. </b></p></div><div id="course-pills-2"><h3>1 - ITIL 4 OVERVIEW</h3> <ul> <li>Introduction to ITIL</li> <li>Key Concepts of ITIL</li> </ul> <h3>2 - The ITIL Framework</h3> <ul> <li>The Four Dimensions of Service Management</li> <li>The ITIL Service Value System</li> </ul> <h3>3 - The ITIL Guiding Principles</h3> <ul> <li>Focus on Value</li> <li>Start Where You Are</li> <li>Progress Iteratively with Feedback</li> <li>Collaborate and Promote Visibility</li> <li>Think and Work Holistically</li> <li>Keep It Simple and Practical</li> <li>Optimize and Automate</li> </ul> <h3>4 - THE ITIL SERVICE VALUE SYSTEM (SVS)</h3> <ul> <li>Governance</li> <li>The Service Value Chain</li> <li>Continual Improvement</li> </ul> <h3>5 - Key ITIL Practices</h3> <ul> <li>Continual Improvement</li> <li>Service Level Management</li> <li>Change Control</li> <li>Incident Management</li> <li>Service Request Management</li> <li>Service Desk</li> <li>Problem Management</li> </ul> <h3>6 - Other ITIL Practices</h3> <ul> <li>General Management Practices</li> <li>Service Management Practices</li> <li>Technical Management Practices</li> </ul></div>

Nexus Human

IT Service Management

ITIL

IT Certifications

IT (Information Technology)

International Trauma Life Support (ITLS)

Institute of Leadership & Management (ILM)

ITILÂ© 4 Foundation

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sixty minute webinar on rally regularity timing for jogularity and regularity in styles where a full average speed time schedule is provided. The competitive component of on the public highway historic road rallying, focusing on jogularity style timing. Ideal for competitors on events such as HERO Challenge, Rally the Globe events or Three Castles.
</p>

Join our exclusive 60-minute webinar on rally regularity timing, designed to give an introduction to regularities in the jogularity or cumulative speed table styles. Learn how to navigate a full average speed time schedule and master the competitive aspects of historic road rallying on public highways. This session focuses on the processes required to understand and use the supplied time schedules, perfect for those competing in events like the HERO Challenge, Rally the Globe, and Three Castles. Whether you're a seasoned competitor or looking to sharpen your skills, this webinar will equip you with the strategies you need to succeed.


Rally Navigation Training Services

Sports & Fitness

Historic Road Rallying training webinar on Regularity focusing on the Jogularity and Cumulative Speed Table styles.

Rally Navigation - Introduction to Regularity Timing

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">T<span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">his 2 hour session will combine knowledge as well as practical interactive scenarios to work through to assist delegates in evaluating themselves to identify areas they might need to improve on.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The course will cover:<img src="https://images.cademy.co.uk/cd74539b-d6a2-46d2-9df6-1144792fca8b/ccf32df0-3acf-4386-9008-ca93939f3bb8/original.png" style="width: 188px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 188px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right;" fr-original-class="fr-draggable"></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The purpose of the role (reminder)</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How the role has evolved</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">What lessons can be gained so far</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How do you create a culture of compliance</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">What good systems, policies and procedures look like</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Easy tips on what, where and how you should be looking</li></ul><h2 data-key="21" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="22" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="22:0" fr-original-style="" style="box-sizing: border-box;">Target Audience</span></span></h2><p data-key="23" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">This online course is suitable for those new to the COFA role, those supporting the COFA and for those that would like a refresher of the role and their responsibilities.</p><h2 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2><p data-key="28" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">An information pack including the course slides, scenarios and suggested answers will be provided to all delegates, which may be useful for ongoing reference.</p><p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="31" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="31:0" fr-original-style="" style="box-sizing: border-box;">Please note a recording of the course will&nbsp;</span><span data-offset-key="31:1" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">not&nbsp;</strong></span><span data-offset-key="31:2" fr-original-style="" style="box-sizing: border-box;">be made available.</span></span></p><h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="36" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="36:0" fr-original-style="" style="box-sizing: border-box;">Speaker</span></span></h2><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><a href="https://dglegal.co.uk/the-team/sarah-charlton/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 180, 205); box-sizing: border-box;" fr-original-style="color: rgb(0, 180, 205);">Sarah Charlton, Consultant, DG Legal</span></strong></a></h3><p data-key="39" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);"><img src="https://images.cademy.co.uk/cd74539b-d6a2-46d2-9df6-1144792fca8b/be6c499f-96da-4f30-ab0b-c93b88a4fb82/original.png" style="width: 194px; display: inline-block; vertical-align: bottom; margin: 5px 0px; text-align: left; cursor: auto; max-width: calc(100% - 5px); float: left; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 194px; display: inline-block; vertical-align: bottom; margin: 5px 0px; text-align: left; cursor: auto; max-width: calc(100% - 5px); float: left;" fr-original-class="fr-draggable">Sarah has a BSc (Hons) in Applied Accounting and is a Fellow member of the Association of Chartered and Certified Accountants. Her career spans over 35 years working within the legal sector, fulfilling roles from COFA through to CEO. During her career she has worked with a number of legal regulators, professional bodies and government organisations. Sarah has been a member of the Institute of Legal Finance and Management throughout her career, qualifying as a Fellow member in 2005. Sarah also served as chairperson between 2010-2012 and continues to serve as an Executive Council Member.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

This 2 hour session will combine knowledge as well as practical interactive scenarios to work through to assist delegates in evaluating themselves to identify areas they might need to improve on. 
The course will cover:

The purpose of the role (reminder)
How the role has evolved
What lessons can be gained so far
How do you create a culture of compliance
What good systems, policies and procedures look like
Easy tips on what, where and how you should be looking
Target Audience
This online course is suitable for those new to the COFA role, those supporting the COFA and for those that would like a refresher of the role and their responsibilities.
Resources
An information pack including the course slides, scenarios and suggested answers will be provided to all delegates, which may be useful for ongoing reference.
Please note a recording of the course will not be made available.
Speaker
Sarah Charlton, Consultant, DG Legal

Sarah has a BSc (Hons) in Applied Accounting and is a Fellow member of the Association of Chartered and Certified Accountants. Her career spans over 35 years working within the legal sector, fulfilling roles from COFA through to CEO. During her career she has worked with a number of legal regulators, professional bodies and government organisations. Sarah has been a member of the Institute of Legal Finance and Management throughout her career, qualifying as a Fellow member in 2005. Sarah also served as chairperson between 2010-2012 and continues to serve as an Executive Council Member.





DG Legal

Compliance Officer For Finance and Administration (COFA) Masterclass Course

General Delegate

A discount is available for delegates attending from firms with a current retainer contract with DG Legal (please contact us by email to admin@dglegal.co.uk for confirmation of eligibility).   If you choose this option and are not eligible, you are still bound to pay the full rate and will be invoiced accordingly.

Retainer Delegate

Belfast

<div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">The purpose&nbsp;of these qualifications is to enable learners to coach clients &ndash; one to one and in small groups &ndash; towards their health and fitness goals. Learners will develop the knowledge, skills and behaviours to plan and deliver creative and personalised exercise programmes, provide nutritional advice and support clients with their overall lifestyle management.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);">This qualification is mapped directly to:</strong></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The Chartered Institute for the Management of Sport and Physical Activity (CIMSPA) professional standards for a Personal Trainer.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(235, 92, 35);">Qualification Structure:</strong></span></p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Unit 1: Anatomy &amp; physiology for exercise &amp; fitness instructors</li><li fr-original-style="" style="box-sizing: border-box;">Unit 2: Providing a positive customer experience in the exercise environment</li><li fr-original-style="" style="box-sizing: border-box;">Unit 3: Lifestyle management &amp; health awareness</li><li fr-original-style="" style="box-sizing: border-box;">Unit 4: Gym-based programme planning and preparation</li><li fr-original-style="" style="box-sizing: border-box;">Unit 5: Gym-based programme delivery and professional instruction</li><li fr-original-style="" style="box-sizing: border-box;">Unit 6: Applied anatomy and physiology</li><li fr-original-style="" style="box-sizing: border-box;">Unit 7: Promoting wellness through client motivation and interaction</li><li fr-original-style="" style="box-sizing: border-box;">Unit 8: Bespoke exercise programme design</li><li fr-original-style="" style="box-sizing: border-box;">Unit 9: Customised exercise programme instruction and communication techniques</li><li fr-original-style="" style="box-sizing: border-box;">Unit 10: Nutrition to support physical activity</li><li fr-original-style="" style="box-sizing: border-box;">Unit 11: Business acumen for a successful Personal Training Practice</li></ul><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);"><br fr-original-style="" style="box-sizing: border-box;"></strong></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(235, 92, 35);">Entry Requirements:</strong></span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">Learners must be aged 16 plus. Ideally they should have some experience of gym-based exercises as participation in a variety of gym-based practical sessions will be required throughout the qualification. Learners should also have communication skills pitched at level 2 which can be developed during the course.</span></p><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);">Assessments:</strong></span></div><div style="color: rgb(105, 105, 105); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(105, 105, 105);"><section fr-original-style="" style="box-sizing: border-box;"><div data-tags="{All} " fr-original-style="" style="box-sizing: border-box;"><div itemprop="text" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Multiple choice test</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Assessment workbook</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Observation of practical skills</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Portfolio of evidence (Learner assessment record)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);">Add Ons:</strong></span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">If you choose the <em fr-original-style="" style="box-sizing: border-box;">Gold</em> or <em fr-original-style="" style="box-sizing: border-box;">Platinum</em> Course you will receive the following:</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">NASM Certified Nutrition Coach (CNC) - </span></strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;">*Platinum Only</em></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NASM Behaviour Change Science: Help Clients Stick with their Programme</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NASM Speed Agility and Quickness Training</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NASM Navigating Diets</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NASM Anatomy of a Research paper: How to Read beyond the Abstract</strong></span></p></div><br fr-original-style="" style="box-sizing: border-box;"></div></section></div></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></div>

The purpose of these qualifications is to enable learners to coach clients – one to one and in small groups – towards their health and fitness goals. Learners will develop the knowledge, skills and behaviours to plan and deliver creative and personalised exercise programmes, provide nutritional advice and support clients with their overall lifestyle management.
This qualification is mapped directly to:
The Chartered Institute for the Management of Sport and Physical Activity (CIMSPA) professional standards for a Personal Trainer.
Qualification Structure:
Unit 1: Anatomy & physiology for exercise & fitness instructors
Unit 2: Providing a positive customer experience in the exercise environment
Unit 3: Lifestyle management & health awareness
Unit 4: Gym-based programme planning and preparation
Unit 5: Gym-based programme delivery and professional instruction
Unit 6: Applied anatomy and physiology
Unit 7: Promoting wellness through client motivation and interaction
Unit 8: Bespoke exercise programme design
Unit 9: Customised exercise programme instruction and communication techniques
Unit 10: Nutrition to support physical activity
Unit 11: Business acumen for a successful Personal Training Practice
Entry Requirements:
Learners must be aged 16 plus. Ideally they should have some experience of gym-based exercises as participation in a variety of gym-based practical sessions will be required throughout the qualification. Learners should also have communication skills pitched at level 2 which can be developed during the course.
Assessments:
Multiple choice test
Assessment workbook
Observation of practical skills
Portfolio of evidence (Learner assessment record)


Add Ons:
If you choose the Gold or Platinum Course you will receive the following:
NASM Certified Nutrition Coach (CNC) - *Platinum Only
NASM Behaviour Change Science: Help Clients Stick with their Programme
NASM Speed Agility and Quickness Training
NASM Navigating Diets
NASM Anatomy of a Research paper: How to Read beyond the Abstract

Platinum Training Institute

NASM

Personal Trainer

Coaching

Sport

Fitness

The purpose of these qualifications is to enable learners to coach clients – one to one and in small groups – towards their health and fitness goals. Learners will develop the knowledge, skills and behaviours to plan and deliver creative and personalised exercise programmes, provide nutritional advice and support clients with their overall lifestyle management.

PTI Diploma in Personal Training

<div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The purpose of this&nbsp;qualification&nbsp;is to enable&nbsp;learners to develop the&nbsp;knowledge and skills&nbsp;so they can engage, facilitate, educate and support clients in a gym or health club environment.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Completing this qualification allows learners to access Gym Instructor jobs.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(235, 92, 35);">Qualification Structure:</strong></span></p><li id="isPasted" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Unit 1 &ndash; Anatomy &amp; physiology for exercise &amp; fitness instructors</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Unit 2 &ndash; Providing a positive customer experience in the exercise environment</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Unit 3 &ndash; Lifestyle management &amp; health awareness</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Unit 4 &ndash; Gym-based programme planning and preparation</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Unit 5 &ndash; Gym-based programme delivery and professional instruction</li><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);"><br fr-original-style="" style="box-sizing: border-box;"></strong></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(235, 92, 35);">Entry Requirements:</strong></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Learners must be aged 16 plus. Ideally they should have some experience of gym-based exercises as participation in a variety of gym-based practical sessions will be required throughout the qualification. Learners should also have communication skills pitched at level 2 which can be developed during the course.</span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);">Assessments:</strong></span></div><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Multiple choice test</span><p style="color: rgb(0, 0, 0); text-align: left; font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); text-align: left;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Assessment workbook</span></p><p style="color: rgb(0, 0, 0); text-align: left; font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); text-align: left;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Observation of practical skills</span></p><p style="color: rgb(0, 0, 0); text-align: left; font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); text-align: left;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Portfolio of evidence (Learner assessment record)</span></p></ul></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></div>

The purpose of this qualification is to enable learners to develop the knowledge and skills so they can engage, facilitate, educate and support clients in a gym or health club environment.
Completing this qualification allows learners to access Gym Instructor jobs.
Qualification Structure:
Unit 1 – Anatomy & physiology for exercise & fitness instructors
Unit 2 – Providing a positive customer experience in the exercise environment
Unit 3 – Lifestyle management & health awareness
Unit 4 – Gym-based programme planning and preparation
Unit 5 – Gym-based programme delivery and professional instruction
Entry Requirements:Learners must be aged 16 plus. Ideally they should have some experience of gym-based exercises as participation in a variety of gym-based practical sessions will be required throughout the qualification. Learners should also have communication skills pitched at level 2 which can be developed during the course.

Assessments:
Multiple choice test
Assessment workbook
Observation of practical skills
Portfolio of evidence (Learner assessment record)

Physical Activity

The purpose of this qualification is to enable learners to develop the knowledge and skills so they can engage, facilitate, educate and support clients in a gym or health club environment.

Completing this qualification allows learners to access Gym Instructor jobs.

YMCA Level 2 Certificate in Gym Instructing

Manchester

Bingley

Cardiff

Milton Keynes 

Birmingham

Bedford

<div data-testid="richTextElement" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;">INTRAMUSCULAR, INTRADERMAL &amp; SUBCUTANEOUS INJECTION COURSE (GPT601)<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" fr-original-style="color:#0D73B7;">CLASSROOM or VIRTUAL CLASSROOM (with online theory)</span></h2></div><section fr-original-style="" style="box-sizing: border-box;"><div data-hook="bgLayers" data-motion-part="BG_LAYER" fr-original-style="" style="box-sizing: border-box;"><div data-testid="colorUnderlay" fr-original-style="" style="box-sizing: border-box;"></div><div data-motion-part="BG_MEDIA" fr-original-style="" style="box-sizing: border-box;"></div></div><div data-testid="columns" fr-original-style="" style="box-sizing: border-box;"><div data-hook="bgLayers" data-motion-part="BG_LAYER" fr-original-style="" style="box-sizing: border-box;"><div data-testid="colorUnderlay" fr-original-style="" style="box-sizing: border-box;"></div><div data-motion-part="BG_MEDIA" fr-original-style="" style="box-sizing: border-box;"></div></div><div data-mesh-id="comp-kl8214n52inlineContent" data-testid="inline-content" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214n52inlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" fr-original-style="color:#0D73B7;">Learn how to administer vaccines or injections ...&nbsp;</span></p></div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Nationally Recognised Qualification</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Includes IM, ID and Sub-Cut Injection methods</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">OCN Accredited - Level 4 (Foundation Degree - FDSc)</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Covers all steps to safely perform a vaccination</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Use same techniques and skills for aesthetic therapies</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Includes B12, Vitamin C and other treatments</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Essential qualification for all injections</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Basic understanding of English language required</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">OPEN TO ALL APPLICANTS</p></li></ul><div data-testid="richTextElement" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" fr-original-style="color:#0D73B7;">About this course</span></p></div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" fr-original-style="color:#0D73B7;">Learning Outcomes</span></p></div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" fr-original-style="color:#0D73B7;">After the course</span></p></div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">PART 1 - Theory: complete online at<br fr-original-style="" style="box-sizing: border-box;">home or work and download a certificate of completion</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">PART 2 - Skills and Practical Development: Attend in the Classroom or Virtual Classroom</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Vaccination - all essential vaccines including Covid-19, Flu and other annual vaccines</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Injections - Aesthetics - B12, Vit C etc.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">78 UK &amp; Eire training locations</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">OCN Accredited at Level 4 (FDSc)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Medical training standards throughout</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Skills for Health &amp; WHO compliant</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" id="isPasted" fr-original-style="color:#0D73B7;">Learning Outcomes</span></p><div data-mesh-id="comp-kl8214o43inlineContent" data-testid="inline-content" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214o43inlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Train up to point of first vaccination or injection&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">All theory and practical skills required to perform a safe procedure</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Covers all essential theory and skill-set development to meet medical standards</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Understand the procedures used to set up &nbsp;a manage and administer a vaccine</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Post-injection management and how to avoid critical complications</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Correct client care and aftercare</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Includes legal, consent and documentation</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" id="isPasted" fr-original-style="color:#0D73B7;">After the course</span></p><div data-mesh-id="comp-kl8214oainlineContent" data-testid="inline-content" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214oainlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Safely and competently administer a vaccine or drug treatment (ie. B12)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Correct client management before, during injection and safe after-care</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Understanding equipment types and appropriate choices</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Understand vaccine management control</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Appreciate legal and professional responsibilities</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Offer injection therapies to clients - vitamin supplements</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Administer in hospitals, GP Surgeries and Outreach Centres</p></div></div></div></div></div></div></div></div></div></div></div></section>

INTRAMUSCULAR, INTRADERMAL & SUBCUTANEOUS INJECTION COURSE (GPT601)
CLASSROOM or VIRTUAL CLASSROOM (with online theory)
Learn how to administer vaccines or injections ... 
Nationally Recognised Qualification
Includes IM, ID and Sub-Cut Injection methods
OCN Accredited - Level 4 (Foundation Degree - FDSc)
Covers all steps to safely perform a vaccination
Use same techniques and skills for aesthetic therapies
Includes B12, Vitamin C and other treatments
Essential qualification for all injections
Basic understanding of English language required
OPEN TO ALL APPLICANTS
About this course
Learning Outcomes
After the course
PART 1 - Theory: complete online at
home or work and download a certificate of completion
PART 2 - Skills and Practical Development: Attend in the Classroom or Virtual Classroom
Vaccination - all essential vaccines including Covid-19, Flu and other annual vaccines
Injections - Aesthetics - B12, Vit C etc.
78 UK & Eire training locations
OCN Accredited at Level 4 (FDSc)
Medical training standards throughout
Skills for Health & WHO compliant
Learning Outcomes
Train up to point of first vaccination or injection 
All theory and practical skills required to perform a safe procedure
Covers all essential theory and skill-set development to meet medical standards
Understand the procedures used to set up a manage and administer a vaccine
Post-injection management and how to avoid critical complications
Correct client care and aftercare
Includes legal, consent and documentation
After the course
Safely and competently administer a vaccine or drug treatment (ie. B12)
Correct client management before, during injection and safe after-care
Understanding equipment types and appropriate choices
Understand vaccine management control
Appreciate legal and professional responsibilities
Offer injection therapies to clients - vitamin supplements
Administer in hospitals, GP Surgeries and Outreach Centres

Geopace Training

Immunisation & Vaccination

Immunisation

Allied Health

Allied Health Professions (AHP)

Injection

Vaccination

Vaccinator

Medicine & Nursing

Learn how to administer vaccines or injections ...

    Nationally Recognised Qualification

    Includes IM, ID and Sub-Cut Injection methods

    OCN Accredited - Level 4 (Foundation Degree - FDSc)

    Covers all steps to safely perform a vaccination

    Use same techniques and skills for aesthetic therapies

    Includes B12, Vitamin C and other treatments

    Essential qualification for all injections

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Vaccination / Injection Course (GPT601)

Actors Studio

Screen Acting Weekly with Showreel

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Uncover and discard beliefs and attitudes that foster or block progress</b>. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART I &ndash; BROADENING THE VIEW</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART II &ndash; FAIR STANDARDS</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART III &ndash; ORGANIZATIONAL UNITY</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">ATTENDEES&nbsp;WILL BE ABLE TO:</strong></h3>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover new ways to &ldquo;see things differently;&rdquo;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Define Diversity and uncover ways in which it is significantly useful in an organization;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Manage conflict through unity, using the organization&rsquo;s mission, vision, values, and goals; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand and communicate value to staff.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Class&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Diversity &ndash; Building a Thriving Business Environment</strong>&nbsp;is a 4-hour interactive virtual class.&nbsp;</i></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.
You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.
Uncover and discard beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.
PART I – BROADENING THE VIEW
Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.
PART II – FAIR STANDARDS
Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.
PART III – ORGANIZATIONAL UNITY
Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.
ATTENDEES WILL BE ABLE TO:
Discover new ways to “see things differently;”
Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;
Define Diversity and uncover ways in which it is significantly useful in an organization;
Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);
Manage conflict through unity, using the organization’s mission, vision, values, and goals; and
Understand and communicate value to staff.
Online Class—Diversity – Building a Thriving Business Environment is a 4-hour interactive virtual class. 
 
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

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