Harpenden

<p>Increasing sales is the core of objective for all salespeople and it is vital they are given the tools and techniques to thrive in this highly competitive environment. The landscape within which salespeople operate is ever shifting, and now more than ever it is recognised that the key to successful selling is understanding the customer's needs and working collaboratively with them to achieve their objectives.</p><p>This highly practical programme has been developed to support salespeople to develop their all-round sales skills using a customer-focused approach. The course will be fun and informal, using practical exercises to help new and experienced salespeople ensure they are equipped to deal with the challenges of selling.</p>This course will help participants:<ul><li>Develop core sales skills such as building rapport, questioning and presenting benefits</li><li>Identify the roles and goals of key contacts and recognize the importance of consultative selling</li><li>Understand how to achieve sales by uncovering needs, matching benefits and promoting value</li><li>Understand how to structure and control a customer interaction and set clear objectives for each account</li><li>Develop techniques for handling objections, questions and staying positive</li><li>Master the art of closing a sale and gaining agreement</li><li>Understand tactical selling and how to build multiple contacts and relationships</li><li>Develop skill and confidence in selling to both new prospects and existing customers</li></ul><section>
                    <h3>1 Consultative selling - key principles for success</h3><ul><li>Recognise the importance of consultative selling and being client-focused</li><li>Build the right processes to achieving sales targets - questions before features</li><li>Assess your core sales skills; building rapport, asking questions, presenting features and benefits, closing</li></ul> <h3>2 Consultative sales call skills</h3><ul><li>How best to structure and control a customer meeting or call to be client-centric: Four Cs</li><li>The importance of setting clear objectives for each call and account</li><li>Setting the agenda and pre-call preparation</li><li>Planning sessions</li></ul> <h3>3 Your mission, message and meaning - comparative advantage</h3><ul><li>Defining sales messages and USPs; positioning value and quality not price</li><li>Knowing your target product and services and their value to the customer</li><li>Understanding your customers buying role and qualifying the opportunity</li></ul> <h3>4 An effective sales meeting - part 1</h3><ul><li>Opening the sales interview - and building rapport</li><li>Gaining and retaining the full attention of the customer</li><li>Probing and identifying real needs using effective sales questions</li><li>Planning and practice sessions for consultative selling</li></ul> <h3>5 An effective sales meeting - part 2</h3><ul><li>Matching customer needs and wants to products and services available</li><li>Presenting your product or service using features, advantages, and benefits</li><li>Recognising and responding to buying signals and other sales opportunities</li><li>Planning and practice sessions</li></ul> <h3>6 Closing the sale successfully</h3><ul><li>Anticipating objections and seeing them as positives, including price objections</li><li>Handling objections using proven methods and models</li><li>How and when to ask for the sale professionally</li><li>Follow up and follow-through</li><li>Planning and practice sessions</li></ul> 


                </section>

The In House Training Company

Coaching Skills

Professional Selling Skills (PSS)

Meeting Skills

Counselling Skills

Sales Management

Presentation Skills

Essential selling skills (In-House)

<p>We've all sat through far more bad presentations than good ones, but knowing what 'good' looks like is easier than successfully replicating it. Sales presentations are a performance and, as salespeople, fluffing our lines can cost us a lot more than hurt pride.</p><p>Having discovered and understood the specific needs and burning issues our prospect has, then this course will help any salesperson avoid dropping the ball and instead wowing their prospects with a</p><p>high-impact, tailored and compelling case for purchase.</p>This course will help participants:<ul><li>Prepare mentally and physically for stand-up presentations</li><li>Use voice modulation and bullet-pointing to demand attention</li><li>Avoid boring their prospects</li><li>Master the do's and don'ts of PowerPoint</li><li>Deal more effectively with technical hitches and prospect's interruptions</li><li>Use eye contact and engagement to avoid prospects 'tuning out'</li><li>Deploy best practice essentials for presenting with colleagues</li><li>Steer through the toughest Q&amp;A</li></ul><section>
                    <h3>1 Preparing your presentation</h3><ul><li>Mindset</li><li>Knowing your objective(s)</li><li>Vocal warm-up techniques</li><li>Assembling pre-agreed benefits</li><li>Time management</li><li>Room set-up</li><li>Technical preparation</li></ul> <h3>2 How to open your presentation</h3><ul><li>Vocal energy</li><li>Summary and agreement of prospect's needs</li><li>How to have posture and confidence</li><li>Use of humour</li><li>What to do with those dreaded hands</li><li>Confident v non-confident body language</li></ul> <h3>3 How to get and keep people's attention</h3><ul><li>Bullet pointing</li><li>Linking benefits to specific, stated needs</li><li>Practical exercise - formulating and delivering tailored benefits</li><li>Being selective with features</li><li>Third party reinforcement and case studies</li><li>'Watering the garden' eye contact technique</li><li>Practical exercise - participants practise 'sharing out' eye contact to audience</li><li>How to handle a prospect's negative body language</li><li>Handling interruptions</li></ul> <h3>4 Presenting in groups</h3><ul><li>Credentialing all participants</li><li>Role delineation for group presentations</li><li>Edifying other participants' messages - do's and don'ts</li><li>How to maintain energy when not speaking</li><li>Practical exercise - good and bad practice when not speaking</li><li>Teamwork in Q&amp;A sessions</li><li>How to hand over professionally</li></ul> <h3>5 PowerPoint do's and don'ts</h3><ul><li>Use of visual aids</li><li>Good and bad PowerPoint slides</li><li>How to make PowerPoint work for you</li><li>Classic PowerPoint errors</li><li>Avoiding and handling technical problems</li><li>Good and bad flipchart practice</li></ul> <h3>6 Closing and / or achieving next action steps</h3><ul><li>Power of summary</li><li>Good Q&amp;A practice</li><li>Handling objections</li><li>Practical exercise - handling objections on one's feet</li><li>Creating consensus among prospect panel</li><li>What to do when prospects disagree with each other</li><li>When to trial close</li><li>How to close on next action steps</li></ul> <h3>7 Wrap-up</h3><ul><li>Key learning points from each participant</li><li>Action steps to be implemented on next presentations</li></ul> 


                </section>

Executive Presentation

Office Skills & Productivity

Public Speaking

Presentation skills for salespeople (In-House)

<p>In today's fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a brief email. This means that not only is customer service everyone's responsibility - so is sales. Customer service staff are failing the customer if they don't think about sales. And sales staff are failing customers if they don't think about service. And anyone failing a customer is failing both themselves and their employer.</p><p>Too often, customer service staff feel neither capable nor empowered to recognise or capitalise upon a sales opportunity. Too often, sales people pursue the short-term opportunity at the expense of the bigger picture.</p><p>The good news is - it doesn't have to be this way! Sales and customer service skills can be acquired, developed and polished just like any other skill. This tried-and-tested programme shows you how to do it.</p>As a result of this course, participants will be able to:<ul><li>Take control of a customer conversation, with confidence</li><li>Refresh and polish their customer service and sales performance</li><li>Recognise and develop a sales opportunity</li><li>Engage the customer and build rapport</li><li>Identify a customer's needs</li><li>Match the customer's needs to the organisation's products or services</li><li>Handle objections confidently</li><li>Ask for the order</li></ul><p>At the end of the workshop each participant will have developed their own action plan for developing and using their skills in the workplace.</p><section>
                    <h3>1 Introduction</h3><ul><li>Course overview, objectives and introductions</li></ul> <h3>2 Serving or selling?</h3><ul><li>Feelings and attitudes - How we can affect the outcome by our feelings and behaviour</li><li>What is selling? - Selling is helping people to buy, identifying the opportunities that exist within the conversation to develop the customer's   interest in our products or services</li></ul> <h3>3 Developing the right skills</h3><ul><li>Communication- The impact of body language, voice tone and words- How to make the best impression on the customer and create a 'buying environment'</li><li>Rapport-building- What makes a good working relationship?- What do customers look for when they call us?- How can we match their expectations in terms of our own interpersonal skills?</li><li>Relating to different types of people by identifying and matching their communication style on the telephone</li></ul> <h3>4 Making it easy for the customer</h3><ul><li>Starting it right- Opening the conversation positively- Building rapport- How to develop interest in our products or services</li><li>Gaining and clarifying information- Questioning skills and questioning style- What do we need to know from the customer?- How can we use that information in the conversation?</li><li>Active listening- The most under-rated skill of all- Picking up on the 'Golden Moments' when a customer shows they may be interested</li><li>Presenting information confidently- Knowing the benefits of our products or services- How to tell the customer what they need to know in order to enable them to buy</li><li>Closing on a positive note- When and how to ask for commitment</li><li>Dealing with the customer's objections and concerns in a positive manner</li><li></li></ul> <h3>5 Course summary and action plans</h3><ul><li>Review of main learning points</li><li>Presentation of personal action plans</li></ul> 


                </section>

Business Communication Skills

Selling through service (In-House)

<p>No-one in business will succeed if they are not financially literate - and no business will succeed without financially-literate people. This is the ideal programme for managers and others who don't have a financial qualification or background but who nonetheless need a greater understanding of the financial management disciplines essential to your organisation.</p>This course will give the participants a sound understanding of financial reports, measures and techniques to make them even more effective in their roles. It will enable participants to:<ul><li>Overcome the barrier of the accountants' strange language</li><li>Deal confidently with financial colleagues</li><li>Improve their understanding of your organisation's finance function</li><li>Radically improve their planning and budgeting skills</li><li>Be much more aware of the impact of their decisions on the profitability of your organisation</li><li>Enhance their role in the organisation</li><li>Boost their confidence and career development</li></ul><section>
                    <h3>1 Review of the principal financial statements</h3><ul><li>What each statement contains<ul><li>Outline</li><li>Detail</li></ul></li><li>Not just what the statements contain but what they mean</li><li>Balance sheets and P&amp;L accounts (income statements)</li><li>Cash flow statements</li><li>Detailed terminology and interpretation</li><li>Types of fixed asset - tangible, etc.</li><li>Working capital, equity, gearing</li></ul> <h3>2 The 'rules' - Accounting Standards, concepts and conventions</h3><ul><li>Fundamental or 'bedrock' accounting concepts</li><li>Detailed accounting concepts and conventions</li><li>What depreciation means</li><li>The importance of stock, inventory and work in progress values</li><li>Accounting policies that most affect reporting and results</li><li>The importance of accounting standards and IFRS</li></ul> <h3>3 Where the figures come from</h3><ul><li>Accounting records</li><li>Assets / liabilities, Income / expenditure</li><li>General / nominal ledgers</li><li>Need for internal controls</li><li>'Sarbox' and related issues</li></ul> <h3>4 Managing the budget process</h3><ul><li>Have clear objectives, remit, responsibilities and time schedule</li><li>The business plan</li><li>Links with corporate strategy</li><li>The budget cycle</li><li>Links with company culture</li><li>Budgeting methods<ul><li>'New' budgeting</li><li>Zero-based budgets</li></ul></li><li>Reviewing budgets</li><li>Responding to the figures</li><li>The need for appropriate accounting and reporting systems</li></ul> <h3>5 What are costs? How to account for them</h3><ul><li>Cost definitions</li><li>Full / absorption costing</li><li>Overheads - overhead allocation or absorption</li><li>Activity based costing</li><li>Marginal costing / break-even - use in planning</li></ul> <h3>6 Who does what? A review of what different types of accountant do</h3><ul><li>Financial accounting</li><li>Management accounting</li><li>Treasury function</li><li>Activities and terms</li></ul> <h3>7 How the statements can be interpreted</h3><ul><li>What published accounts contain</li><li>Analytical review (ratio analysis)</li><li>Return on capital employed, margins and profitability</li><li>Making assets work - asset turnover</li><li>Fixed assets, debtor, stock turnover</li><li>Responding to figures</li><li>EBIT, EBITEDIA, eps and other analysts' measure</li></ul> <h3>8 Other key issues</h3><ul><li>Creative accounting</li><li>Accounting for groups</li><li>Intangible assets - brand names</li><li>Company valuations</li><li>Fixed assets / leased assets / off-balance sheet finance</li></ul> 


                </section>

Finance Cert & Exam Prep

Accounting & Finance

Business Accounting

Corporate Finance Level 1

Finance For Non Finance Managers

Practical Accounting

Finance for the non-accountant (In-House)

<p>When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation.</p><p>This programme provides staff with the basic skills they need to sell.</p>This course will help participants:<ul><li>Profile customers</li><li>Research and identify potential new customers</li><li>Use the consultative sales process</li><li>Build effective rapport with customers</li><li>Identify customer needs through effective questioning and listening</li><li>Position products and services effectively</li><li>Close the sale or gain commitment to further action</li><li>Manage their customer portfolio to maximise sales</li></ul><section>
                    <h3>1 Introduction</h3><ul><li>Aims and objectives of the training</li><li>Personal introductions and objectives</li><li>Self-assessment of existing sales skills</li><li>Overview of content</li></ul> <h3>2 Knowing your customers</h3><ul><li>Who are your customers, and what do they want from you?</li><li>What are your strengths, compared to your competitors?</li><li>Who are your new potential customers?</li><li>How do you communicate with new customers?</li><li>What do you need to know about your customers before you start to sell?</li><li>Making the initial approach</li><li>Planning your pipeline - keeping the customers coming</li></ul> <h3>3 The four-step sales process</h3><ul><li>Overview of the consultative sales process</li><li>Key benefits of using the consultative sales process</li><li>Focusing on behaviours not targets</li><li>The behaviours of a good salesperson</li><li>Common pitfalls and mistakes</li><li>Personal strengths and weaknesses</li></ul> <h3>4 Building rapport</h3><ul><li>First impressions - Mehrabian theory of communication</li><li>Short cuts to building rapport</li><li>Looking out for clues as to how the customer is thinking</li><li>Looping back to keep the conversation flowing</li><li>Acknowledging past communication</li><li>Dealing with emotions such as anger</li><li>Setting the agenda to keep control</li><li>Getting past gatekeepers</li></ul> <h3>5 Questioning and listening</h3><ul><li>How to ask open questions to uncover information</li><li>Left brain questions</li><li>When closed question can be useful</li><li>What stops us listening?</li><li>The four levels of listening</li><li>How to develop your listening skills</li></ul> <h3>6 Presenting products and services to customers</h3><ul><li>When to present</li><li>Using benefits not features</li><li>Making it personal</li><li>Using reciprocity</li><li>The tendency towards the middle</li><li>Using consistency</li></ul> <h3>7 Gaining commitment</h3><ul><li>Testing the water</li><li>Dealing with objections using ACLEO</li><li>Asking for the business</li><li>Getting referrals</li><li>Ending with a personalised close</li><li>Following-up</li></ul> <h3>8 Managing your customer pipeline</h3><ul><li>Spotting opportunities for cross-sales</li><li>Managing your portfolio</li><li>Maximising sales proactively</li><li>Review meetings</li><li>Customer satisfaction measures and surveys</li><li>Mystery shopping</li></ul> <h3>9 Putting it all together</h3><ul><li>Skills practice</li><li>Personal learning summary and action plans</li></ul> 


                </section>

Online Course Marketing

Introduction to sales (In-House)

<p>If you're looking to move to the next level in your career in sales, then understanding how to maximise your sales results, using a consultative and structured approach, will be key to your success. In order to develop the competitive advantage that enables you to stand out from the crowd, it is important to understand the tools and techniques to take your selling to new heights and build the confidence to apply them in work-based scenarios.</p><p>We have developed this programme to be practical, fun and interactive. Learners will gain a range of practical skills that they can take back and apply to the workplace straight away, that will have a positive impact on sales and customer satisfaction.</p>This course will help participants:<ul><li>Develop a structured and client-focused approach to creating high quality sales opportunities and account growth</li><li>Learn persuasion and influencing skills to better define needs and develop opportunities</li><li>Understand how to have better sales conversations, presentations, and proposals - leading to higher order value and increased sales</li><li>Develop advanced sales questioning skills and techniques; understand the importance of listening</li><li>Understand how to add value at all stages; plus gaining competitive advantage</li><li>Develop proven ways to overcome and reduce price pressure</li><li>Know when to use options and upselling when presenting products and solutions</li><li>Develop techniques and skills for improved negotiation and closing</li></ul><section>
                    <h3>1 Advanced Selling - How to Increase your sales results</h3><ul><li>Review of pre-course data and questionnaire</li><li>The AVC model of increasing your sales results</li><li>Creating a sales growth plan to achieve higher sales targets</li><li>Mapping the accounts and products for targeted growth</li></ul> <h3>2 The Four Cs to structure a sales call</h3><ul><li>Research before the meeting or call; setting objectives, planning and preparation</li><li>How to gain instant rapport and taking control - including online meetings</li><li>Qualifying and initial questioning skills</li><li>Creating an agenda and first-meeting structure: Four Cs</li><li>Planning and practice sessions</li></ul> <h3>3 Building bigger and better sales opportunities</h3><ul><li>How to use questions to 'build' more opportunities</li><li>Learning and using high-impact and third-level questions</li><li>Advanced sales questioning techniques: five questioning techniques</li><li>Qualifying and gaining commitment to the next stage</li><li>Planning and practice sessions - advanced questioning skills</li></ul> <h3>4 Presentation and persuading skills best practice</h3><ul><li>Compelling benefits and reducing perceived risk - key messages to deliver</li><li>Helping the customer choose your proposition by using options</li><li>Professional and effective presentation skills</li><li>Writing compelling sales proposals that improve your conversion rate</li><li>Planning and practice session - presenting your solution</li></ul> <h3>5 Overcoming concerns and client questions</h3><ul><li>Proven techniques for answering client objections and concerns</li><li>How to isolate, prioritise and answer objections, including price</li><li>Overcoming delay and procrastination</li><li>Planning and practice session - answering client concerns</li></ul> <h3>6 Gaining commitment and closing the sale</h3><ul><li>Knowing when to close for commitment</li><li>How to ask for commitment professionally and effectively</li><li>Key negotiation skills around the closing process - getting to 'yes'</li><li>Checklist of closing and negotiation skills</li><li>Practice session</li></ul> 


                </section>

Increasing sales results (In-House)

Belfast

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Firefighting or solving the same problems week after week? Create a problem-solving culture in your business with this proven methodology.</strong></p><p id="isPasted" style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Overview</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">When your company runs into a major problem, you need to address it quickly. However, you also need to deal with it thoroughly and ensure that it doesn&#39;t recur &ndash; and this can take a lot of effort and elapsed time.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">The 8D Problem Solving Process helps you do both of these seemingly contradictory things, in a professional and controlled way.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Do your staff know the difference between Point of Cause, Direct Cause, and Root Cause? If they don&rsquo;t, then you&rsquo;ll always be solving the same problems time after time &ndash; they&rsquo;ll never go away!</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">At the Centre for Competitiveness (CforC) we have designed an approach using structured problem-solving techniques that are used in Quality Management Systems throughout the world by millions of companies. A selection of the more frequently used of these problem-solving tools have been customised and brought together in an easy to use and high impact approach &ndash; The 8D Problem Solving Methodology.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This 8D approach is built upon the approach to problem solving used throughout the world&rsquo;s automotive industry yet customised to suit Northern Ireland companies &ndash; from SME&rsquo;s to large organizations and everything in-between.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">It incorporates 8 problem-solving tools designed to link together to provide an 8-step process (hence the name 8D) in a structured and systematic manner. This process is actually delivered through an 8D template that makes it easy and effective for people to do.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Structure of the Course</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This one-day, highly interactive workshop will provide you with all the skills you need to use the CforC 8D Approach to Problem Solving. Delegates use the 8D template to solve a real problem as they go through the learning of all the individual tools. High emphasis is also placed upon the soft skills of problem-solving team working, as it is in this area that the high impact benefits are won or lost. This means that, on the day, every delegate will have used the 8D approach and template to solve a real problem (which is not easy to solve!), thus building knowledge and confidence to lead and participate in 8D problem solving teams back at your organisation.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Each participant will take away with them:</p><ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">A grounded understanding of the critical few tools for successful root cause problem solving.</li><li fr-original-style="" style="box-sizing: border-box;">An 8D template that can be used in the workplace the next day.</li><li fr-original-style="" style="box-sizing: border-box;">Tips and suggestions for removing barriers and obstacles to problem solving.</li><li fr-original-style="" style="box-sizing: border-box;">Increased confidence due to the successful application of the method with a workshop example.</li></ul><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who Would Benefit from this 8D Approach?</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Owner-managers, managers at all levels in the organisation, especially team leaders, supervisors and middle managers. This 8D approach is suitable for ALL types of company or organisation, not just manufacturing, but also services of any description, public and voluntary sectors, in fact, any organisation that finds itself regularly firefighting.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cost</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In-house workshops for up to 12 participants: &pound;1500 + VAT per group</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">In-House Option</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This workshop is delivered in-house as a stand-alone training workshop or integrated into wider improvement activities. In-house training also provides the opportunity to tailor training to the specific needs of your organization and use an actual problem to demonstrate the methodology. Contact us for bespoke pricing at compete@cforc.org We will be happy to discuss Problem Solving in the context of your own business needs.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><em fr-original-style="" style="box-sizing: border-box;">If you are not yet a member but are already thinking about joining CforC, you can find more information on how to become a member and the benefits by clicking&nbsp;</em><a href="http://www.cforc.org/join-us" rel="nofollow noopener noreferrer" style="color: var(--eds-control,#3659e3); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: var(--eds-control,#3659e3);"><em fr-original-style="" style="box-sizing: border-box;">here</em></a><em fr-original-style="" style="box-sizing: border-box;">.</em></p>

Centre for Competitiveness

Firefighting or solving the same problems week after week? Create a problem-solving culture in your business with this proven methodology.

Creative Problem Solving

<p>Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course</p><p>if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques.</p>This course will help you identify:<ul><li>your areas of strength and your areas for improvement in the work environment</li><li>ways to accept new challenges and responsibilities with confidence</li><li>what motivates you at work</li><li>techniques to improve your planning and time management</li><li>ways of improving your influencing and assertiveness skills</li><li>your preferred working style (and relate it to your interaction with others)</li><li>ways of using your initiative</li><li>how to deal with challenging people, using recognised communication methods</li></ul><p>The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy.</p><p>And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole.</p><section>
                    <h3>1 Introduction</h3><ul><li>Overview</li><li>Introductions</li><li>Individual objectives</li></ul> <h3>2 What exactly is your role?</h3><ul><li>Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator?</li><li>Understand your job criteria</li><li>Identifying your strengths and areas for development</li><li>Activity - skills analysis</li><li>Activity - action plan</li></ul> <h3>3 Building trust</h3><ul><li>How can you build trust?</li><li>Understanding the links between reliability, consistency and trust</li><li>What is required to deliver efficient service?</li><li>Activity: efficient service requirements of the professional administrator</li></ul> <h3>4 Working styles</h3><ul><li>Identifying your working style preference</li><li>Understanding the importance of a flexible approach</li><li>Identifying areas of improvement to become a more effective team member</li><li>Activity: Questionnaire (completing, scoring and charting)</li><li>Activity: drawbacks of my style</li><li>Developing your working style</li></ul> <h3>5 Assertiveness</h3><ul><li>Understand the differences between behaviours</li><li>Activity: Definition and characteristics of assertive / aggressive / passive behaviour</li><li>Activity: Identifying different behaviours</li><li>Understanding how to be more assertive</li><li>How to use assertiveness techniques</li><li>How to ask for feedback</li><li>Activity: Making requests assertively</li><li>Activity: Refusing requests assertively</li></ul> <h3>6 Time management</h3><ul><li>The importance of planning for success</li><li>The importance of managing interruptions</li><li>The importance of having clear purpose</li><li>Time management best practices</li><li>Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success?</li></ul> <h3>7 Prioritisation</h3><ul><li>How to prioritise work to meet deadlines</li><li>The prioritisation matrix</li><li>Activity: Post it!</li></ul> <h3>8 Dealing with interruptions</h3><ul><li>The impact interruptions have on productivity</li><li>How to manage interruptions</li><li>Activity: What interruptions do you experience?</li><li>What tactics can be employed to reduce these interruptions?</li></ul> <h3>9 Close</h3><ul><li>Open forum</li><li>Summary</li><li>Action planning</li></ul> 


                </section>

Secretarial & PA

Office Skills

Office Management

Professional Skills Course (PSC)

Office Administration

Professional administrator (In-House)

<p>Bad news - people don't buy your product.</p><p>Better news - they don't buy anyone else's product either.</p><p>Best news - they do buy what a product gives them, whether it be removing 'pain' or giving 'pleasure'.</p><p>So what a challenge it is that every single person buys your product for a slightly different reason! What's the secret to selling in that sort of sales environment? This programme provides a great roadmap.</p>This course will help participants:<ul><li>Build rapport with authenticity</li><li>Use open questions, listening and summary to properly understand the prospect</li><li>Use 'impact' questions to 'stack the pain' of remaining with the status quo</li><li>Convert features into personalised benefits that reflect stated needs</li><li>Handle objections with calm confidence</li><li>Identify buying signals</li><li>Close effectively</li><li>Convey credible urgency centred on the prospect's - not the salesperson's - interests</li></ul><section>
                    <h3>1 What makes a customer buy any product?</h3><ul><li>Moving towards 'pleasure'</li><li>Moving away from 'pain'</li><li>Robert Cialdini's Psychology of Influence - buying motives</li><li>Understanding what your product does for customers</li><li>Why there is never a 'one size fits all' approach</li><li>What are the real 'unique selling points' and why the salesperson is the real 'USP'</li><li>At what point does the customer emotionally buy your product?</li></ul> <h3>2 Getting past gatekeepers</h3><ul><li>What gatekeepers' motivations are</li><li>How to make them your friend rather than your enemy</li><li>How to make your call harder to block than to put through</li><li>How to control the gatekeeper with questions, not answers</li><li>Using Cialdini's 'reciprocity' law to get put through more often</li><li>Practical exercise in which the trainer poses as gatekeeper</li></ul> <h3>3 Questioning and listening skills</h3><ul><li>How to use open questions to get the customer talking</li><li>What questions to avoid and why</li><li>How to 'stack the pain' of the status quo with 'impact questions'</li><li>Practical 'pain stacking' exercise in pairs</li><li>What listening is and what it isn't</li><li>Question funnelling - how to earn deeper disclosure through probing</li><li>Practical funnelling exercise in pairs</li><li>The power of summary</li></ul> <h3>4 How to create tailored benefits and not 'dive into solution'</h3><ul><li>What is 'diving into solution'? Examples and analogies</li><li>Why it is to be avoided</li><li>Practical exercise in pairs - how it feels to have solutions offered up too early</li><li>How to avoid 'feature-dumping'</li><li>What is 'value selling'?</li><li>How to create tailored benefits</li><li>How to convert product features into benefits</li><li>How to deal with the prospect's competitor allegiance</li></ul> <h3>5 Handling objections and testing the water</h3><ul><li>How to overcome the price objection by selling value</li><li>Common objections the participants encounter and answers that work</li><li>The objections salespeople carry in their own heads</li><li>The 'A-C-E' objection-handling model</li><li>How to uncover objections</li><li>When - and when not - to trial close</li></ul> <h3>6 Closing skills</h3><ul><li>Why salespeople often close too early</li><li>How to identify buying signals</li><li>How to use urgency with skill and effectiveness</li><li>Four killer closing techniques that work</li><li>How to avoid buying the product back by careless post-sale talk</li><li>How to ask for referrals for your product</li><li>How to 'farm' the account for future opportunities</li></ul> <h3>7 Wrap-up</h3><ul><li>Key learnings from each participant</li><li>Individual action planning - steps that can and will be implemented in the workplace</li></ul> 


                </section>

Sales skills for selling products (In-House)

<h3 style="color: rgb(68, 68, 68); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(68, 68, 68);">Overview</h3><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">This course is ideally suited to lower-risk workplaces where a risk assessment has identified the need for staff to possess appropriate first-aid skills and knowledge.</p><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">The course is delivered in accordance with the Approved Code of Practice L74 for qualifying First Aid personnel in the workplace and complies with the Health &amp; safety (First Aid) Regulations 1981.</p><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">The course is delivered under the guidance of our specialist trainers and uses the latest training techniques to maximise learner recall and confidence.</p><h2 style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">Details</h2><h3 style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">What will I learn on this course?</h3><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">The content of this course provides basic lifesaving first aid and workplace health and safety regulations, covering the following:</p><ul style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);"><li fr-original-style="" style="box-sizing: border-box;">The role of the First Aider</li><li fr-original-style="" style="box-sizing: border-box;">Health and safety (first aid) regulations</li><li fr-original-style="" style="box-sizing: border-box;">Resuscitation (adult CPR)</li><li fr-original-style="" style="box-sizing: border-box;">Communication and casualty care</li><li fr-original-style="" style="box-sizing: border-box;">Seizures (adult)</li><li fr-original-style="" style="box-sizing: border-box;">Bleeding (minor and severe)</li><li fr-original-style="" style="box-sizing: border-box;">Shock</li><li fr-original-style="" style="box-sizing: border-box;">Burns</li><li fr-original-style="" style="box-sizing: border-box;">Unresponsive casualty</li><li fr-original-style="" style="box-sizing: border-box;">Choking (adult)</li><li fr-original-style="" style="box-sizing: border-box;">Defibrillator pad placement</li><li fr-original-style="" style="box-sizing: border-box;">Defibrillator prompts and how to respond to prompts.</li></ul><h3 style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">Certification</h3><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">Successful candidates will receive a nationally recognised &amp; accredited qualification valid for 3 years.</p>

Prima Cura Training

Basic Life Support (BLS)

Workplace First Aid

First Aid

Health & Safety At Work

This one-day course will help you meet your regulatory requirements if your risk assessment indicates that first aid training covering emergency protocols only, is sufficient for your workplace.

Emergency First Aid at Work

<blockquote id="isPasted" fr-original-style="" style="border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><p style="text-align: left; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: left;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);"><span id="isPasted" fr-original-style="" style="box-sizing: border-box;">Become an MHFA Champion in just one day, gaining an understanding of common mental health issues, the confidence to advocate for awareness, the skills to recognise signs of mental ill health, and the ability to support positive wellbeing.</span>&nbsp;</span></strong></p></div></blockquote><div fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(30, 10, 60); text-align: justify; box-sizing: border-box;" fr-original-style="color: rgb(30, 10, 60); text-align: justify;"><span data-slate-fragment="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" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"> </span></h3><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This workshop provides grounding for all <span style="caret-color: rgb(254, 114, 53); box-sizing: border-box;" fr-original-style="caret-color: rgb(254, 114, 53);">advocates</span>&nbsp;of mental health. It covers:&nbsp;</strong></p><ul style="color: rgb(111, 111, 110); box-sizing: border-box;" fr-original-style="color: rgb(111, 111, 110);"><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(111, 111, 110); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(111, 111, 110);">This one day course trains you as an MHFA Champion, giving you:&nbsp;</p><ul style="color: rgb(111, 111, 110); box-sizing: border-box;" fr-original-style=" color: rgb(111, 111, 110);"><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">An understanding of common mental health issues &nbsp;</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Knowledge and confidence to advocate for mental health awareness</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Ability to spot signs of mental ill health&nbsp;</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Skills to support positive wellbeing</p></li></ul></li></ul></div><h6 style="color: rgb(18, 103, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(18, 103, 106);"><span style="color: rgb(254, 112, 37); font-size: 24px; box-sizing: border-box;" fr-original-style="color: rgb(254, 112, 37); font-size: 24px;">Your takeaways</span></h6><p style="color: rgb(111, 111, 110); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(111, 111, 110);"><span style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">Everyone who completes the workshop gets:</span></p><ul style="color: rgb(111, 111, 110); box-sizing: border-box;" fr-original-style=" color: rgb(111, 111, 110);"><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A certificate of attendance to say you are an MHFA Champion</p></li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A manual to refer to whenever you need it</p></li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A quick reference card for the Mental Health First Aid action plan</p></li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A workbook including a helpful toolkit to support your own mental health</p></li></ul>

Starling

Health & Wellbeing

Mental Health

Accredited Mental Health First Aid

Mental Health At Work

Become an MHFA Champion in just one day, gaining an understanding of common mental health issues, the confidence to advocate for awareness, the skills to recognise signs of mental ill health, and the ability to support positive wellbeing."

A Masterclass For Mental Health Champions

Virtual (on-line) event

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p></p><p>This course is suitable for IT personnel who are just beginning to work with Azure. This audience wants to learn about our offerings and get hands-on experience with the product. This course primarily uses the Azure portal and command line interface to create resources and does not require scripting skills. Students in this course will gain confidence to take other role-based courses and certifications, such as Azure Administrator. This course combines lecture, demonstrations, and hands-on labs. This course will also help prepare someone for the AZ-900 exam.</p><p></p><p></p><p>This course will provide foundational level knowledge on cloud concepts; core Azure services; and Azure management and governance features and tools.</p><p></p>Prerequisites<p>There are no prerequisites for taking this course. Familiarity with cloud computing is helpful, but isn't necessary.</p></div><div id="course-pills-2"><h3>1 - Describe cloud computing</h3> <ul> <li>What is cloud computing</li> <li>Describe the shared responsibility model</li> <li>Define cloud models</li> <li>Describe the consumption-based model</li> </ul> <h3>2 - Describe the benefits of using cloud services</h3> <ul> <li>Describe the benefits of high availability and scalability in the cloud</li> <li>Describe the benefits of reliability and predictability in the cloud</li> <li>Describe the benefits of security and governance in the cloud</li> <li>Describe the benefits of manageability in the cloud</li> </ul> <h3>3 - Describe cloud service types</h3> <ul> <li>Describe Infrastructure as a Service</li> <li>Describe Platform as a Service</li> <li>Describe Software as a Service</li> </ul> <h3>4 - Describe the core architectural components of Azure</h3> <ul> <li>What is Microsoft Azure</li> <li>Get started with Azure accounts</li> <li>Describe Azure physical infrastructure</li> <li>Describe Azure management infrastructure</li> </ul> <h3>5 - Describe Azure compute and networking services</h3> <ul> <li>Describe Azure Virtual Machines</li> <li>Describe Azure Virtual Desktop</li> <li>Describe Azure Containers</li> <li>Describe Azure Functions</li> <li>Describe application hosting options</li> <li>Describe Azure Virtual Networking</li> <li>Describe Azure Virtual Private Networks</li> <li>Describe Azure ExpressRoute</li> <li>Describe Azure DNS</li> </ul> <h3>6 - Describe Azure storage services</h3> <ul> <li>Describe Azure storage accounts</li> <li>Describe Azure storage redundancy</li> <li>Describe Azure storage services</li> <li>Identify Azure data migration options</li> <li>Identify Azure file movement options</li> </ul> <h3>7 - Describe Azure identity, access, and security</h3> <ul> <li>Describe Azure directory services</li> <li>Describe Azure authentication methods</li> <li>Describe Azure external identities</li> <li>Describe Azure conditional access</li> <li>Describe Azure role-based access control</li> <li>Describe zero trust model</li> <li>Describe defense-in-depth</li> <li>Describe Microsoft Defender for Cloud</li> </ul> <h3>8 - Describe cost management in Azure</h3> <ul> <li>Describe factors that can affect costs in Azure</li> <li>Compare the Pricing and Total Cost of Ownership calculators</li> <li>Describe the Microsoft Cost Management tool</li> <li>Describe the purpose of tags</li> </ul> <h3>9 - Describe features and tools in Azure for governance and compliance</h3> <ul> <li>Describe the purpose of Microsoft Purview</li> <li>Describe the purpose of Azure Policy</li> <li>Describe the purpose of resource locks</li> <li>Describe the purpose of the Service Trust portal</li> </ul> <h3>10 - Describe features and tools for managing and deploying Azure resources</h3> <ul> <li>Describe tools for interacting with Azure</li> <li>Describe the purpose of Azure Arc</li> <li>Describe Azure Resource Manager and Azure ARM templates</li> </ul> <h3>11 - Describe monitoring tools in Azure</h3> <ul> <li>Describe the purpose of Azure Advisor</li> <li>Describe Azure Service Health</li> <li>Describe Azure Monitor</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans AZ-900T00 Microsoft Azure Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the AZ-900T00 Microsoft Azure Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Microsoft AZ-900

AWS Certified Cloud Practitioner

Microsoft AZ-104

Microsoft Azure

Microsoft AZ-303

Microsoft AZ-700

AZ-900T00 Microsoft Azure Fundamentals

General Admission

Are you a parent or carer who wants to better understand autism and how it affects your child? 🌟
Join us for a one-hour Introduction to Autism designed specifically for parents and carers, where we’ll dive into the essentials of autism, providing you with the knowledge and tools you need to support your child’s unique journey.💛
What You’ll Learn:
In this engaging and informative session, you will:
Gain a Clear Understanding of Autism 🌱
Learn what autism is, including key characteristics and how it presents in different individuals. We’ll explore the autism spectrum, helping you understand the diverse ways it can present and why no two autistic individuals are exactly alike.
Discover How Autism Affects Your Child 🧠
Understand how autism impacts communication, sensory processing, social interactions, and behaviour. We’ll discuss common challenges and strengths, equipping you with insights to better navigate everyday situations.
Explore Practical Strategies for Support 🛠️
Get practical tips on how to create a supportive environment at home and in social settings. We’ll cover techniques to enhance communication, manage sensory sensitivities, and promote positive interactions, ensuring your child feels understood and valued.
Build Connection with Your Child 💞
Learn how to connect with your child on a deeper level by understanding their world. We’ll discuss the importance of empathy, patience, and adaptability in fostering a loving and supportive relationship.
Who Should Attend:
Parents and carers of newly diagnosed children
Family members looking to understand autism better
Anyone who cares for or works with an autistic child
Why This Webinar is for You:
Autism is a complex and diverse condition, and navigating it as a parent or carer can be overwhelming. This one-hour session is designed to give you a solid foundation of understanding, practical tools, and the confidence to support your child’s development in a way that celebrates their unique strengths. 🌟
Join us and empower yourself with the knowledge you need to make a positive impact on your child’s life. Whether you’re just starting your journey or looking to deepen your understanding, this webinar is the perfect first step.

AUsomeMums

Understanding Autism: Insights for Parent Carers

Manchester

<p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(34, 34, 34);">The WSET Level 2 Award in Wines has full accreditation from OfQual as a Level 2 Vocational Qualification. Through a combination of tasting and theory you will explore the factors that impact the style and quality of wine and learn how to describe wines with confidence.</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Schedule:</strong></p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">The 8 x 2-hour online sessions on -&nbsp;</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What the course covers</strong></p><ul style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Wine tasting</strong>: You will learn how to taste and describe wines using the WSET Systematic Approach to Tasting (SAT)</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Food and wine pairing</strong>: You will learn the principles of food and wine pairing</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Wine service and storage</strong>: You will learn the correct way to store and serve wine and how to recognise common faults found in wine</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Labelling</strong>: You will learn how to decode and understand wine labels</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Factors influencing the style of wine</strong>: You will explore how environmental factors, grape-growing, vineyard and maturation options influence the style and quality of the wines made all over the world</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Grape varieties</strong>: You&#39;ll learn about the styles of wines produced by the key international red and white grape varieties (Chardonnay, Pinot Grigio, Sauvignon Blanc, Riesling, Cabernet Sauvignon, Pinot Noir, Merlot and Syrah/Shiraz) as well as the styles of wines made with 22 regionally important grape varieties grown in 70 wine regions (GI&#39;s) around the world</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Sparkling and Fortified wines</strong>: You will be taught how grape varieties and winemaking processes influence the style of wines in these two key wine categories.</li></ul><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">No prior wine knowledge is required however the course builds upon the&nbsp;<a href="https://www.localwineschool.com/manchester/events/professional-courses/wset-courses/wset-course-level-1-online/" target="_blank" rel="noopener" style="color: rgb(157, 40, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(157, 40, 51);">WSET Level 1 Award in Wines</a> course. It is not essential to complete Level 1 to join the Level 2 course but if you are a complete begineer you may wish to consider this option. We recommend you read the course specification document&nbsp;<a href="https://www.wsetglobal.com/media/11718/wset_l2wines_specification_en_jun2022_issue11.pdf" target="_blank" rel="noopener" style="color: rgb(157, 40, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(157, 40, 51);">HERE</a>&nbsp;for full details of the content, structure and assesment criteria. Any questions please&nbsp;<a href="https://www.localwineschool.com/manchester/contact/" target="_blank" rel="noopener" style="color: rgb(157, 40, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(157, 40, 51);">get in touch</a>.</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course delivery</strong></p><ul style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><li fr-original-style="" style="box-sizing: border-box;">The Level 2 Award in Wines online course covers the same syllabus as the classroom course and is delivered in LIVE interactive online lessons by one of our certified wine educators</li><li fr-original-style="" style="box-sizing: border-box;">This course includes 16 hours online tuition in 8 x 2hr sessions&nbsp;and we recommend a minimum of 12 hours additional study</li><li fr-original-style="" style="box-sizing: border-box;">Your tutor will give you a guided tasting of 12 wines on this course (for details of how to order the wines see below)</li><li fr-original-style="" style="box-sizing: border-box;">You will receive access to practice multiple-choice revision questions specific to this course - FREE OF CHARGE</li></ul><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Please note a reliable broadband connection is essential for the completion of this online course as are basic computer skills.</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Examination</strong></p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">To obtain the WSET Level 2 Award in Wines Qualification, you will need to successfully pass the exam. The exam is made up of 50 multiple-choice questions to be completed in 1 hour. A mark of 55% is required to pass the exam.</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">The exam is taken online via a <a href="https://www.youtube.com/watch?v=DarWJz6dUbU" target="_blank" rel="noopener" style="color: rgb(157, 40, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(157, 40, 51);">Remote Invigilation</a> service giving you the flexibility to take the exam at a time and date of your choice. More details will be sent upon registration. Please ensure you read the information&nbsp;<a href="https://www.wsetglobal.com/wset-remote-invigilation-essential-guidance/?dm_i=5G5C,KRHB,4A50QU,2G285,1" target="_blank" rel="noopener" style="color: rgb(157, 40, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(157, 40, 51);">HERE</a>&nbsp;if you wish to take the exam online.&nbsp;</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Whats included</strong></p><ul style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><li fr-original-style="" style="box-sizing: border-box;">All WSET course materials posted to you at no extra charge including: Looking Behind the Label course manual, Study Guide, specification and SAT Tasting Card</li><li fr-original-style="" style="box-sizing: border-box;">LIVE virtual interactive sessions taught by a Local Wine School WSET Certified Tutor</li><li fr-original-style="" style="box-sizing: border-box;">Exclusive access to practice multiple choice questions provided FREE OF CHARGE</li><li fr-original-style="" style="box-sizing: border-box;">WSET exam fee&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Remote Invigilation service&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Internationally recognised WSET qualification, certificate and pin for those who pass the exam</li><li fr-original-style="" style="box-sizing: border-box;">VAT at 20% &nbsp;(VAT receipt can be provided on request)</li></ul><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Wines</strong></p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">It is recommended that at least 12 wines are tasted as part of this course, although this is optional and the cost of wines is not included in the course fee above.</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Our wine experts have specially selected wines for this course designed to demonstrate specific learning outcomes. We have negotiated a discounted price only available to our online students. Details of how to order your case of wines will be provided when you book your place. The cost is approx &pound;150 including VAT and delivery.&nbsp;</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Wine preservation advice is give so that after each tasting exercise you can reseal and return to the wines over the coming days. &nbsp;</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Special Educational Needs</strong></p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Please make the school aware if you have a condition which may mean that you will qualify for additional help during the exam such as dyslexia.</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Important dates</strong></p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Registration deadline: please book at least 5 days before the start of the course, to allow time to send materials and order the tasting wines.</p>

Manchester Wine School

Sommelier

ONLINE - WSET Level 2 Award in Wines - Evenings

Are you tired of frustrating conversations where you can't get your point across properly to people? Do you revert to sending an email rather than picking up the phone? Does the thought of talking to a room full of people fill you with fear? Are you still feeling ‘on the spot’ and overwhelmed by the increasingly complex virtual environment you’re working and communicating in?
The good news is you're not on your own!
This is common amongst many professionals where communication is critical to success.
How would it feel to join or walk into a meeting with the confidence of knowing you can engage everyone immediately? What if you could identify simple ways to adapt your style to communicate more effectively with different people's behaviours? What if this meant better relationships, more collaboration, happier customers and better business?
All you need to know to transform your communication skills can be gained at this engaging and interactive workshop event.

The Hub Events

Attending this programme will give you the knowledge and skills to transform your communication skills immediately, having learnt:

The pros and cons of different communication channels and when best to use them
The power of communicating through words, sound and body language
Why people behave and communicate differently and how to recognise and adapt to their style
What someone's natural behavioural style means when it comes to making decisions
How to increase sales through better and more personalised communication
How to engage better with audiences of all sizes when presenting

How to Communicate with Impact 

Southend-On-Sea

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">In this 2-day course, you&rsquo;ll gain a basic understanding of finance and accounting concepts to drive the success of your business.</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This workshop aims to demystify the accounting language so that you are in control of the financial performance of your business, helping you forecast for the future, evaluate your current efforts, and establish strategies to meet your goals.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Dates</strong>: Tuesday 1st &amp; Wednesday 2nd October 2024</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Time</strong>: 9:30am - 4:30pm</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Location</strong>: Launchpad Southend, Airport Business Park, Launchpad, Rochford SS4 1YH</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cost</strong>: Free</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">For</strong>: Businesses based in or shortly moving to Southend-On-Sea</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Even if you plan to hire an accountant, you still need to understand accounting information to make better, more informed decisions about your business. This course will give you the tools necessary to have a better understanding of what the professionals are saying down the line, so you can run your business better.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You&rsquo;ll learn about double-entry bookkeeping, trial balances, profit and loss statements, and other must-have accounting topics, and in further sessions, you&rsquo;ll learn how to apply these techniques to manage your business better, which will give you confidence and control when making financial decisions.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">**The course will be run in person over two days, in 7 hour sessions (with 1 hour lunch breaks) on 1st October &amp; 2nd October.&nbsp;Please note: lunch is not provided however, there is a refreshments area for drinks and snacks**</em></p><h3 fr-original-style="" style="box-sizing: border-box;">What it covers:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Double-entry bookkeeping</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Preparation of profit and loss accounts, balance sheets, and cash-flow statements</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Analysis of accounting reports</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Controlling cash</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Sources of funding</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Business planning, budgets, cash flow forecasting, and variance analysis</li><li value="7" fr-original-style="" style="box-sizing: border-box;">Break-even analysis</li><li value="8" fr-original-style="" style="box-sizing: border-box;">Capital appraisal</li><li value="9" fr-original-style="" style="box-sizing: border-box;">Product costing</li></ul><h3 fr-original-style="" style="box-sizing: border-box;">Who should attend:</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course is aimed at a whole range of businesses from start-up founders to local business owners to corporates and is geared to anyone without a finance or accounting background. Your business must be based in or shortly relocating to Southend-On-Sea.</p><h3 fr-original-style="" style="box-sizing: border-box;">Who should attend:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Entrepreneurs</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Micro business owners</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Small business owners</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Middle managers</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Consultants</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Coaches</li><li value="7" fr-original-style="" style="box-sizing: border-box;">E-commerce businesses</li><li value="8" fr-original-style="" style="box-sizing: border-box;">Digital marketers</li><li value="9" fr-original-style="" style="box-sizing: border-box;">Service based business owners</li></ul><h3 fr-original-style="" style="box-sizing: border-box;">Skills gained:</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The full value from this course is only be gained by full participation in both days. After completing the course, delegates will be able to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand basic financial documents used in business</li><li fr-original-style="" style="box-sizing: border-box;">Interpret the information in these documents, and use it to manage day-to-day business activity</li><li fr-original-style="" style="box-sizing: border-box;">Be more effective in their role</li></ul><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">About the host</strong>:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Jim Fletcher ACMA GCMA</u></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Jim is a dedicated business coach with 40 years&rsquo; commercial leadership experience. Drawing on his long career in the manufacturing and engineering sector, Jim provides tailored coaching, consultancy, non-executive directorship and project management services, across a full range of management, finance, sales &amp; marketing and operations functions.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This workshop is organised by Let&#39;s Do Business Group on behalf of Southend-On-Sea City Council and is funded by the UK Government through the <a href="https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus" data-airgap-id="106" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">UK Shared Prosperity Fund</a>.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The UK Shared Prosperity Fund is a central pillar of the UK government&#39;s Levelling Up agenda and provides &pound;2.6 billion of funding for local investment by March 2025. The Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">View our&nbsp;</strong><a href="https://backingessexbusiness.co.uk/privacy-policy" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://backingessexbusiness.co.uk/privacy-policy" data-airgap-id="107" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">privacy policy</strong></a></p>

In this course, you’ll gain a basic understanding of finance and accounting concepts to drive the success of your business.
This workshop aims to demystify the accounting language so that you are in control of the financial performance of your business, helping you forecast for the future, evaluate your current efforts, and establish strategies to meet your goals.
Dates: Tuesday 1st October 2024
Time: 9:30am - 12:30pm
Location: Online (ZOOM)
Cost: Free
For: Businesses based in or shortly moving to Southend-On-Sea
Even if you plan to hire an accountant, you still need to understand accounting information to make better, more informed decisions about your business. This course will give you the tools necessary to have a better understanding of what the professionals are saying down the line, so you can run your business better.
You’ll learn about double-entry bookkeeping, trial balances, profit and loss statements, and other must-have accounting topics, and in further sessions, you’ll learn how to apply these techniques to manage your business better, which will give you confidence and control when making financial decisions.
What it covers:
Double-entry bookkeeping
Preparation of profit and loss accounts, balance sheets, and cash-flow statements
Analysis of accounting reports
Controlling cash
Sources of funding
Business planning, budgets, cash flow forecasting, and variance analysis
Break-even analysis
Capital appraisal
Product costing
Who should attend:
The course is aimed at a whole range of businesses from start-up founders to local business owners to corporates and is geared to anyone without a finance or accounting background. Your business must be based in or shortly relocating to Southend-On-Sea.
Who should attend:
Entrepreneurs
Micro business owners
Small business owners
Middle managers
Consultants
Coaches
E-commerce businesses
Digital marketers
Service based business owners
Skills gained:
The full value from this course is only be gained by full participation in both days. After completing the course, delegates will be able to:
Understand basic financial documents used in business
Interpret the information in these documents, and use it to manage day-to-day business activity
Be more effective in their role
About the host:
Jim Fletcher ACMA GCMA
Jim is a dedicated business coach with 40 years’ commercial leadership experience. Drawing on his long career in the manufacturing and engineering sector, Jim provides tailored coaching, consultancy, non-executive directorship and project management services, across a full range of management, finance, sales & marketing and operations functions.



This workshop is organised by Let's Do Business Group on behalf of Southend-On-Sea City Council and is funded by the UK Government through the UK Shared Prosperity Fund.
The UK Shared Prosperity Fund is a central pillar of the UK government's Levelling Up agenda and provides £2.6 billion of funding for local investment by March 2025. The Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills.
View our privacy policy

Let’s Do Business Group

In this 3-hour course, you’ll gain a basic understanding of finance and accounting concepts to drive the success of your business.

Finance for Non-Financial Entrepreneurs - Southend-On-Sea

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">AS YOU DELIVER THIS INFORMATION, YOU ARE COACHED TO IMPROVE YOUR PUBLIC-SPEAKING STYLE IN THESE (AND A FEW OTHER) AREAS: BODY LANGUAGE, POSTURE, WORD CHOICE, CONFIDENCE, EYE CONTACT, VERBAL TICS/FILLER WORDS, AND VOLUME.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">You will be coached to overhaul your content and visual aids (frequently PowerPoint)</strong>&nbsp;used during the presentation by: stating your purpose clearly, reducing the amount of text on slides, making messages more user-friendly, and choosing best graphics to support message.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees Will Be Able To:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Increase ability to motivate the audience by delivering organized and engaging presentations;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Gain more efficiency by crafting carefully-worded, streamlined messages, free of verbal tics and filler words;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Increase enthusiasm through focus on body language and stage presence; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Convince listeners with strong evidence presented in speech and visual aids.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Advanced Presentation Skills</strong>&nbsp;is a 4-hour interactive virtual class for up to six people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">The&nbsp;<em fr-original-style="" style="box-sizing: border-box;">Diversity Sensitivity &amp; Awareness</em>&nbsp;workshop was excellent. It provided a unique approach to addressing the topic. The session was interactive, interesting and very informative, leaving participants with a greater understanding of the merits of diversity and an inspiration to continue to broaden that knowledge base.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Sandra Hess Moll, Director of Employment Services / Affirmative Action Coordinator</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">McHenry County College</span>

AS YOU DELIVER THIS INFORMATION, YOU ARE COACHED TO IMPROVE YOUR PUBLIC-SPEAKING STYLE IN THESE (AND A FEW OTHER) AREAS: BODY LANGUAGE, POSTURE, WORD CHOICE, CONFIDENCE, EYE CONTACT, VERBAL TICS/FILLER WORDS, AND VOLUME.
You will be coached to overhaul your content and visual aids (frequently PowerPoint) used during the presentation by: stating your purpose clearly, reducing the amount of text on slides, making messages more user-friendly, and choosing best graphics to support message.
Attendees Will Be Able To:
Increase ability to motivate the audience by delivering organized and engaging presentations;
Gain more efficiency by crafting carefully-worded, streamlined messages, free of verbal tics and filler words;
Increase enthusiasm through focus on body language and stage presence; and
Convince listeners with strong evidence presented in speech and visual aids.
Online Format—Advanced Presentation Skills is a 4-hour interactive virtual class for up to six people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



The Diversity Sensitivity & Awareness workshop was excellent. It provided a unique approach to addressing the topic. The session was interactive, interesting and very informative, leaving participants with a greater understanding of the merits of diversity and an inspiration to continue to broaden that knowledge base.
Sandra Hess Moll, Director of Employment Services / Affirmative Action CoordinatorMcHenry County College

Improving Communications Uk

ADVANCED PRESENTATION SKILLS






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Dyslexia Teacher

Parenting

Dyslexia - Tips, Tricks & Strategies to SUPPORT Learning. 

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">KNOW THE RULES! POOR GRAMMAR SHOWS A LACK OF ATTENTION TO DETAIL AND ULTIMATELY CAN SLOW DOWN COMMUNICATIONS AS WELL AS PRODUCTIVITY.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Business people who know grammar judge others based on their correct (or incorrect) usage.</b>&nbsp;Be the professional who is able to be clear and correct in writing.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Business Grammar &amp; Usage: ENGLISH BOOT CAMP is the answer for today&rsquo;s business competitive environment.</b>&nbsp;Interactive instruction and collaboration with your fellow attendees means that you will master the skills and apply your new knowledge to the classroom exercises and activities. When you return to work, you&rsquo;ll have new confidence about what is right and wrong, when it comes to writing.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Attendees Will Be Able To:</b></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Know the Parts of Speech and their correct uses;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand Sentence Structure, including applying rules for Subject-Verb and Pronoun-Antecedent Agreement;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Be able to create Plurals and Possessives accurately and with certainty;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Review and use the rules of Spelling, Mechanics (Capitalization, Abbreviation, Number Use), and Punctuation;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create original email / documents to employ newly-learned class material.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Business Grammar and Usage</strong> is a 4-hour interactive virtual class for up to ten people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">It was great to have the opportunity to learn some new techniques and to gain more awareness of how I present myself. The most immediately applicable uses have been in reducing my &ldquo;ums&rdquo; and &ldquo;ahs&rdquo; and in trying to come to my point in a more succinct way. I&rsquo;ve been cultivating this awareness in one-on-one settings; meetings and individual conversations.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Christina Vargas</span>

KNOW THE RULES! POOR GRAMMAR SHOWS A LACK OF ATTENTION TO DETAIL AND ULTIMATELY CAN SLOW DOWN COMMUNICATIONS AS WELL AS PRODUCTIVITY.
Business people who know grammar judge others based on their correct (or incorrect) usage. Be the professional who is able to be clear and correct in writing.
Business Grammar & Usage: ENGLISH BOOT CAMP is the answer for today’s business competitive environment. Interactive instruction and collaboration with your fellow attendees means that you will master the skills and apply your new knowledge to the classroom exercises and activities. When you return to work, you’ll have new confidence about what is right and wrong, when it comes to writing.
Attendees Will Be Able To:
Know the Parts of Speech and their correct uses;
Understand Sentence Structure, including applying rules for Subject-Verb and Pronoun-Antecedent Agreement;
Be able to create Plurals and Possessives accurately and with certainty;
Review and use the rules of Spelling, Mechanics (Capitalization, Abbreviation, Number Use), and Punctuation;
Create original email / documents to employ newly-learned class material.
 
Online Format—Business Grammar and Usage is a 4-hour interactive virtual class for up to ten people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



It was great to have the opportunity to learn some new techniques and to gain more awareness of how I present myself. The most immediately applicable uses have been in reducing my “ums” and “ahs” and in trying to come to my point in a more succinct way. I’ve been cultivating this awareness in one-on-one settings; meetings and individual conversations.
Christina Vargas

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