The TCM Group's National Certificate in Workplace Mediation course offers an in-depth analysis of mediation, with particular reference to resolving business complaints, disputes and conflict. The course uses a variety of learning and teaching methods. During the course, participants are encouraged to develop their learning through group discussions, role-plays, case study discussions as well as independent learning and reflection. Peer-based evaluation and learning feature heavily throughout the programme. This is supported by regular assessment of activities and learners’ progress by course facilitators. Delegates who successfully complete this course refer to themselves as TCM Accredited Mediators – thereby demonstrating the highest standards of mediation practice in the UK.
This half day course is designed to help participants plan and promote events, whether for fundraising, social or educational purposes. It provides practical tips on a wide range of subject areas from choosing events to determining budgets and publicity methods. The course can be adapted to take in any type of events or can concentrate on particular areas such as organising fundraising events, conferences or cultural events.