Cademy Marketplace

210 Educators providing Courses in London

Commercial London

IOMH - Institute of Mental Health

iomh - institute of mental health

London

The IOMH - Institute of Mental Health [https://iomh.co.uk/]is dedicated to empowering individuals to unlock their full potential and thrive in multiple areas of life. Whether you're seeking personal growth, professional development, or support in overcoming life's challenges, we have the resources and expertise to guide you on your transformative journey.

Nexus Human

nexus human

London

Nexus Human, established over 20 years ago, stands as a pillar of excellence in the realm of IT and Business Skills Training and education in Ireland and the UK. For over two decades, Nexus Human has been a steadfast source of reliable and high-quality training solutions, catering to a diverse range of professional and educational needs. With a strong reputation in the Training Industry, Nexus Human has consistently demonstrated its commitment to equipping individuals and organisations with the skills and knowledge required to thrive in today's dynamic world. Our training programs span a wide spectrum, encompassing IT certifications, business skills, and much more. What sets Nexus Human apart is our unwavering dedication to staying at the forefront of industry trends and technology advancements. Our expert instructors, coupled with cutting-edge training resources, ensure that students receive the most up-to-date and relevant knowledge available. The impact of Nexus Human extends far and wide, helping individuals enhance their career prospects and aiding businesses in achieving their goals. This 20-year journey has solidified our institution's standing as a trusted partner in personal and professional growth, offering reliable, excellent training that continues to shape the future. Whether you seek to upskill, reskill, or simply stay ahead of the curve, Nexus Human is the place to turn for an educational experience marked by quality, reliability, and innovation.

Smartthink Training Ltd

smartthink training ltd

London

Smartthink Training Ltd is a leader in Information Technology and solutions. We concentrate in the support and outsourcing, IT communications and business stability. We provide IT training in London and other fields of Information Technology. We make sure, that with a large effort, you would have the proper and excellent IT knowledge and skills you should have. IT Technology does not end in the finish line. We believe that it is only the beginning. With the development of IT technology, you have a sure way to become better in your individual and business goals and we do the best we can in order for you to reach success. We make it happen. Our training and expertise in the IT technology is unmatched and we want to share the idea with you. We continue to evolve in the growing market industry and make sure you have a wide connection with the outside world through the power of IT. We serve with full willingness and effort and make sure you would have the excellence you deserve. We are certified training providers in London and with the emergence of globalization; we give you the opportunity to excel according to your own terms. We have highly qualified consultant and trainers who have a PhD degree and would assure you have the excellent training you could get. We do the best that we can in giving you the right information and IT skills you need. Smartthink Training Ltd. is built with operational interaction we greatly provide for most of our clients. We give high standard training courses in London. We assure you have the best training and service you could get. Our staff makes sure you are not only provided with the right training but also the assurance of guarantee and satisfaction all the time. We believe that with IT technology, you could do the impossible. We are a bunch of Certified IT Professionals who believe that the present IT education and training should be about modern IT. We are in the Google epoch, an epoch that redefines the constitution of unbeaten business, innovative development and practical learning. We believe and discern from what has been, but we look forward to what will come. We believe that awareness does not stop when you reach the end of an episode, but, its pursuit has just begun. We believe IT is about dreams, impossibilities and defiance. We convey through our commercial industry experience, and we continually work in this evolving market, initializing new elucidation and helping organisations scratch their IT itch. We assist businesses to realize their true potential through Information Technology. It is all the above that we hope to pass on to you, these beliefs, these understandings, and these ways of things. We believe in globalization. For that reason, we are expanding our services globally and currently branch offices in Ghana. We have many years experience in scheming, executing and sustaining Information Technology and business solutions. Our support contribution is on a firm establishment of client service distinction and highly qualified and motivated employees. It’s our vision to distribute solutions that will achieve most business objectives. Smartthink Ltd is built upon the operational interactions that we have with our customers. We provide a range of services that makes our clientele see us as a fundamental extension to their establishments.

A-list Film Production Pro

a-list film production pro

London

ably. Productions Inc.: a production company that deals in all aspects of creative projects from film and television production to CD manufacturing http://www.acepix.com Ace Pix International, Inc.: a full in-house motion picture / television production and distribution company http://www.ancientpictures.comAncient Pictures: a Seattle-based motion picture and commercial production Company, as well as a networking center for writers to meet, enhance their skills and network in the film industry http://www.apotheosispictures.comApotheosis Pictures Productions: an independent film production company and the developers of the ScreenForge screenwriting software for Microsoft Word. ScreenForge is the best and most affordable screenplay formatting software available for MS Word, and a viable alternative to the much more expensive stand-alone screenwriting programs Armageddon Productions: creators of the 1997 home video release "Bloodletting," they develop and produce feature films, digital visual effects and music and movie soundtracks. They have also developed screenplays for other companies, such as Full Moon Pictures' "Witchouse" and "Alien Arsenal," and Regent Entertainment's upcoming "The Brotherhood" Assembler Films: a company that has shot and released films in Italy, Japan, India, the U.S. and Canada, to name a few Belarus Productions: Minsk-based independent production company, providing assistance to film-makers and broadcast journalists. TV production, film production, crew hire, equipment rent and location scouting in Belarus Black Cab Productions: an independent film, music, and literary production company specializing in horror, bizarre, and dark works http://www.blackfishfilms.comBlackFish Films: quality international productions specializing in non-broadcast projects for educational, military and corporate projects. Shooting 16, 35 and 70mm. Free goodies for independent producers Blokland Pictures: specializing in the development, production, and distribution of feature film drama; serving the international specialty marketplace http://www.angelfire.com/tn/tcthepackrat/bloodyfun.htmlBloody Fun Pictures: no-budget video/filmmaking, since 1996 http://www.bwave.f9.co.ukBrainwave: in the business of producing their own peculiar brand of entertainment for over a decade: films, radio plays, songs, etc. on the smallest budgets imaginable http://www.brilligprods.comBrillig Productions: exploring creative areas of filmmaking; developing narratives that range from the fanciful to the bizarre, visual designs that push the limits of independent cinema, and story-telling techniques that are inspired and inspirings http://www.c21etv.comC21ETV: one-stop-shop providing multimedia design, implementation and programming, VCD business cards production, video/TV production, digital, broadcast, industrial, post production http://www.cabiriafilms.com Cabiria Films, Prague: Filming in East Europe – locations & production services Cambridge Films: an independent production company http://www.cinedictum.com Cinedictum: a production company which produces cinedicta. Described as a form of film-aphorism, cinedicta are very short films whose concise narrative holds both entertainment and moral value, while addressing universal themes http://www.commercialfactory.comThe Commercial Factory: specializing in the production of high-quality television commercials, from the original idea to broadcast ready http://www.cotenfilms.comCoten Films: an independent film production company specialising in corporate and private video work, Web design and new media. Responsible for the action comedy feature film "Cop on the Edge IX" and the forthcoming "Days' End" http://www.crystalpyramid.comCrystal Pyramid: broadcast video production company in San Diego, California http://www.homestead.com/degalazare/dlp.htmlDega Lazare Productions: movies and other multimedia productions being made in the small town of Kahnawake by teens. From action/adventure to horror and comedy, it's all there http://www.dereko.tvDereko Entertainment: a small, independent and privately held feature film production company based in Los Angeles, California. Whose goal is to produce and release one or more feature films per year, both domestic/international territories Documentary Educational Resources (DER): produce, distribute and promote anthropological and documentary films and videos http://www.doublegproductions.comDouble G Video Productions: a video productions company providing a wide range of service and talent bank for your productions needs. "From gold to gold let Double G video productions get your story told!" http://www.egygrip.comEgygrip: a skilled team of professionals based in Egypt, and capable of managing every step of the video or film production process from concept to compeletion Emerald Oceans Entertainment: a multi-media company with film and music divisions. Founded in 1995 as a film production company it has evolved into its current broader base, which is helping it establish its place in the industry Eye Light Media: creating films, videos, music and Web sites from a Christian world view The Farnham Film Company: a UK-based TV production company interested in co-production–particularly of children's programming http://www.angelfire.com/film/file5home/about.htmlFile5 Productions: producer of market-specific sports videos by writer-director-actor David Lima http://www.filmforum.comFilm Forum: New York's leading movie house for independent premieres and repertory programming http://www.fireflyonline.comFirefly Entertainment: established in 1994 to allow aspiring talents and interested persons to achieve their goals in film, television, and theatre. The group has won multiple awards, is comprised of members of all ages, and is based in west central Pennsylvania http://www.footlooseproductions.com/Footloose Productions: film and video production company specializing in documentaries, commercial films, photo shoots, movies, and music videos http://www.fourhorsemenfilm.com/Four Horsemen Films, LLC: an independent film production company in New Jersey http://www.angelfire.com/movies/gmcproductions/gmc.htmGMC Productions: teenage independent film makers on a low budget. See screening room with video clips, and check out past films Goldader Film Productions GmbH: creates and produces feature films, TV movies, commercials, music videos, 3-D animated shorts, interactive CDs and DVDs, educational and corporate films, CDs and DVDs Gulliver Media Australia: producing award-winning television documentaries and videos Harrington Productions: content creators for video, film and new media. Based in Maui, Hawaii, they supply field production packages, crew and post production. Client list includes ABC-Sports, ESPN, E! Entertainment, NBC, BBC and The Discovery Channel http://go.to/headscrewHeadscrew: working entirely in the film medium, they provide affordable commercial shoots for local Seattle businesses, create traditional clay, cel, line and computer animations and also stage location shoots for studios who are unable to re-locate a full crew for short periods of time http://www.focusfilms.comHocus Focus Films, Israel: Filming in a foreign country could sometime become a metaphysic experience. In Israel, life itself is. To cut Red Tape, achieve Green Lights, and avoid Blue Holes. Contact a production house that can accommodate all your needs http://www.hollywoodpa.comHollywood PA: the world's first Global Movie Set. This is an independent film, shot in Central Pennsylvania. You were able to watch it live from the set, interact with the cast and crew and discover the passion and pain in filmmaking http://www.iconent.comIconoclastic Entertainment: dedicated to finding and creating the finest screenplays on the planet http://www.imageproducers.comImage Producers: a full service video and multimedia production company working on a local, regional, national, and international basis. Their creative staff works together to develop the concept, write the script, shoot the footage, and take the project through post-production to deliver the finished product http://www.ipcfilms.comIPC Films: IPC is a production company looking for ideas, projects, scripts, talent, and investors http://www.jam-productions.comJam Productions a San Francisco Bay Area video/film company that does broadcast quality commercials, special event filming, indie film projects, multi-media and more http://www.jamsessionfilms.comJam Session Productions: a minority/woman-owned midwest-based film and multimedia company whose projects have included music videos, commercials and PSA's, training films, industrial films, TV program segments and more Janson Media: an international program sales and distribution company, a "content" company. We have licensed programming to over 180 countries around the world. Please see our Clients page, for a fairly complete list of the broadcasters and cable and satellite networks to whom we license programming http://www.jetifilms.comJeti Films: an independent film company based in Louisiana http://www.kaizenfilms.comKaizen Films: their mission is to develop new technologies and techniques to enhance the production of motion pictures, while maintaining cinema as an art form http://www.kineticimage.comKinetic Image Co., Ltd.: an Ohio-based motion picture production company that, for nearly twenty years, have specialized in creating exciting motion picture entertainment on budgets that would shame a cat. They created a number of well-received cult items which have graced the schedules of the USA Network and Cinemax http://www.kiwifilm.comKiwi Film & Video, Asia: a Hong Kong and Singapore based film and video production service company catering to a broad range of clients from around the world; fully-equipped camera crews is their specialty http://www.ltfilms.comLarry Taylor Productions: dedicated to providing creative projects for family entertainment, including movies and television programs, as well as the construction of a new and unique style of theme park. The vision: To put the heart into every picture. http://www.leafpile.tvLeaf Pile TV: Tune In: This TV variety program is filled with a swarm of segments composed of local events and artist interviews which provide musical entertainment and hilarious sketch comedy. Leaf Pile also has freelance videography for your major rock video or demo. Check out our exclusive camera packaging http://www.littlerickyproductions.comLittle Ricky Productions: feature films that reach the moral conscience of America http://www.mecfilms.comMatrixx Entertainment: The World's First Virtual Movie Studio(tm). Services include: producing, financing and distributing independent feature films; Web site, production and legal consulting for entertainment clients; books and manuals on filmmaking and more Media Movers,Inc.: full service localization company offering services in dubbing,subtitling,voiceovers & production in Asian, Indian & European http://members.aol.com/mptvMPTV: offering on-location video production, graphics and animation design, AVID video post production, Macromedia Director authoring, and many more services http://www.mptv.commptv.com: Film, video and audio production and distribution http://www.mundiali.comMundiali Entertainment: providing a venue for the production of lower cost motion pictures ($15 and $20 million each) and television programming (based on a cooperative agreement between Mundiali and either a television network or special project investors) http://members.tripod.com/%7EOverboardProductionsOverboard Productions: an independent film production copmpany headed up by Matt Fore http://www.angelfire.com/ga/PARALLELAFTERNOONParallel Afternoon Productions: independent thinkers with a vision that strives to be unequaled http://www.peacerecord.comPeace Record Company: a multi-faceted audio/video production company offering video editing, acting video demo production, video/audio tape duping, video projection and sound systems rentals, wedding videos, on location multi-camera video recordings of special events and more http://www.phproductions.comPH Productions: services include business and personal consulting and coaching, project development, script writing, video production, video biographies, television programs, infomercials, commercials, photography and 3-d animation http://www.psavideo.comProduction Services Arizona: since 1971, providing quality, production services in the areas of video, multimedia, and animation graphics. Serving clients worldwide from Korea to France, South America to Canada in medium to high budget corporate marketing and training venues. Full collateral support through PS/A's graphics dept. Rawbass: design and production of all types of artistic media http://www.rcwmediaworks.comRCW Media Works: an independent production company that realizes that it is not the size of your budget that determines quality, it is the dedication and heart that you put into your projects http://www.realitycrash.comReality Crash Productions: showcases original and creative projects from writers, artists, film makers and critics. They are looking for people to contribute to the site. You retain full rights for your work and a web page is provided for you http://www.revivalentertainment.com/Revival Entertainment: this team is producing films of the highest quality in Surrey England http://www.riggedproductions.comRigged Productions: film and video, cartoons and art, writing, music and audio, and other works http://www.riverproductions.comRiver Productions: an independent film company located in Los Angeles, CA, headed by Michael J. Isgrig (writer, director, producer), Lynn C. Grant (writer, producer) and Kym R. Wulfe (executive producer, head of business and legal affairs) http://www.roman-pictures.comRoman Pictures: a motion picture production company which primarily produces "budget-controlled" feature-length movies that are licensed for distribution and exploitation in the direct-to-video, cable, TV and satellite markets http://www.runningdogfilms.co.ukRunning Dog Films: a new British film company dedicated to making films using cheap and affordable technology combined with proven no/lo budget production practices http://www.shadesofday.comShades of Day: the art of independent film and video producing. Extensive database of cinema related resources http://www.sharpshootertv.comSharpshooter Worldwide: a television production company that specializes in on location filming, any where in the world. Their motto is: "We don't go after awards or publicity. We just do the work." http://www.smileycrew.comSmiley Crew Productions: a California-based film crew specializing in both TV and film. Their main agenda focuses on their popular cable access comedy show, and their pro creative, anti "trend" statements http://www.smorgasbordproductions.comSmorgasbord Productions: a small company involved in the production of multimedia. Film, video, animation, graphic art and comic books are their products Starsmead Production Ltd: comprehensive production services for television and film http://www.studiosatlascolinas.comThe Studios at Las Colinas: a full-service production and entertainment facility located in the heart of the Dallas/Fort Worth Metroplex; offering complete music, film, video, and multimedia production capabilities, as well as parties and events hosting http://www.suedeinteractive.comSuede Interactive: an in-house production facility (located in the NY Metro area) for radio and TV commercials, audio/video/film productions and Internet services (Web site design, search engine placement, e-commerce and hosting) http://www.tafproductions.comTAF Productions: an independent production company, based in the Netherlands, that specializes in executive and unit production services. Additionally, they create their own screen productions Tangled Web Productions: a feature film production company that writes, directs, and produces their own projects. They currently have four projects in development http://www.telenet.bc.caTelenet Communications: video, audio and multimedia production using DV cameras, non-linear editing software and audio foley Terrazas Video: Southern Arizona's largest production facility. Film, video, grip, lighting and stage. Visit their Web site for a complete list of resources TEWS Entertainment: founded by Tim Sullivan and Erik Woods in 1995, responsible for "Of Fortune and Glory," winner of the Best Picture award at the 2000 REwind Video Awards in Calgary http://www.thrae.comThrae Entertainment: your source for no-budget moviemaking on the Web. Provides information and insight into the world of movies without the burden of large financial resources, a place for moviemakers to share their experiences and information about their films http://www.torontopictures.comToronto Pictures: a production company, with its own film-school. Under the leadership of internationally-awarded film director, writer and producer Bruno Pischiutta, they specialize in producing feature films, documentaries and TV series http://www.transworldvideo.comTransworld Video Productions: from idea to shrink wrap; Cable TV to Network. Duplications and conversions to the world formats: NTSC, PAL, SECAM http://www.twodollarpistol.comTwo Dollar Pistol Films: specializing in the writing and production of independent feature films, shorts and documentaries and providing a wide array of digital production services for independent, private and corporate projects http://www.unknownproductions.comUnknown Productions: independent movie production with distribution from Cinematrix releasing, giving the world another entertainment choice http://1aindfilm.twoffice.comVariety Plus Enterprises, Inc.: serving the lower Westchester and New York City community since 1984. They specialize in creating stories, screenplays, and feature length motion pictures http://www.waterfrontchicago.comWaterfront Productions: a Chicago, Illinois-based production company that shoots and edits complete projects on film and video. Separate packages are available for just shooting or editing, if needed http://www.whodat.comWho Dat Music Productions: in Astoria, New York, is the developer of the Who Dat AudioLogo® brand identity for the Internet. We have produced elements for CD-ROM, DVD, Streaming Media for the Internet, Web Site Developers, Multimedia Productions, Interactive Productions, Original or Library Music for Film and Video, Narrators and Voice Over Talent, Web Casting, Corporate Presentation and the entire production if necessary http://www.worldwidefilmworks.comWorld Filmworks: a company designed to create musical/theatre productions, music videos, commercials, and short films, with an eye toward the ever-increasing presence of the Internet as the future of distribution http://www.youngmankang.comYoung Man Kang Films: a writer/director with more than 20 films and more than 50 TV commercials in his portfolio http://www.zone5pictures.comZone 5 Pictures: the source for all of your business media needs, including film and video production, studio photography, Web development, graphic design, feature films and animation/3D

Veitch Aviation Training Services

veitch aviation training services

London

Keeping in view the dire need of true aviation professionals for aviation industry particularly in Pakistan, the Institute of Aviation Studies (IAS) was established in University of Management and Technology (UMT) during Spring-2011 and initially offered 4-year BS Aviation Management (AM) program which gave a new dimension to the aviation education to produced specialized human resource. IAS kept on offering the most fascinating career of students who desire the aviation as a spirit of their dream to learn & teach the adventurous way to sky. It was the beginning of a vision that has produced so far more than 150 alumni who drove innovations in different slots of aviation industry, productively. 2013 was the year when a flight simulator, with a mock-up of aircraft Cessna-172, and Air Traffic Control (ATC) as the training devices were made and set in UMT premises for students of aviation as a part of their BSAM program. These training devices are also utilized for ICAO English Language Proficiency Test (ELPT) for pilots of all categories Similarly, a huge demand of qualified & licensed professionals in the field of Aircraft Maintenance in Pakistan and particularly in this region pushed us to launch 4-year BS Aircraft Maintenance Engineer`s Technology (AMET) program in 2014 along with the license course of Part-66 (B1.2 & B3) under an EASA-approved,Part-147, Maintenance Training Organization (MTO) named as AERO-Bildung, GmbH, Germany with hands-on experience on operational aircrafts at an airport in Pakistan. In same year i.e. February, 2014, high officials of Pakistan Civil Aviation Authority (PCAA) visited UMT and after assuring ICAO & PCAA required standards, authorized IAS with three certifications as under: Authorization of ground courses for Private Pilot License/Commercial Pilot License/Instrument Rating/Airlines Transport Pilot License.(PPL/CPL/IR/ATPL) Authorization of ground course for Flight Operation Officer/Flight Despatcher. (FOO/FD) IAS,UMT as an English Language Proficiency Test (ELPT) Center for all categories of pilots in Pakistan The University of Management and Technology is the only university in Pakistan which has been authorized Institute of Aviation Studies to impart training &ground courses for aviation students of UMT and pilots (PPL/CPL/IR/ATPL) and to act as an examination center for pilots in Pakistan. In the year of 2014, only in UMT, BSAM degree program was value-added by introducing PCAA-approved “Flight Operation Officer/Flight Despatcher” (FOO/FD) Course for every BSAM student of IAS free of cost, enabling them to directly appear before PCAA examination for FOO/FD license. In 2014, Institute of Aviation Studies, UMT became the member of USA-based “University Aviation Association” (An international association of the world`s universities having aviation department in their set-up). In 2015,IAS,UMT held a collaboration simultaneously with four flying clubs in Pakistan for the purpose of hands-on experience on operational aircrafts for the students of BS AMET program as a part of their AMET license of Part-66 (B1.2 & B3). Kept on flying higher & higher, in 2016, IAS of this university launched a 2-year “MSc. Air Transport Management” program with the collaboration of Turkish Aviation Academy,(an IATA approved aviation training academy & subordinate organization of Turkish Airlines) at Istanbul, Turkey. In a bid to further expand education in aviation field, UMT stepped-out of university premises in 2017 and established a sub-campus of IAS at Walton Airport. Lahore under the title of “Walton Aviation Training School” for hands-on experience, trainings & courses for aviation students and all category of pilots in Pakistan. In 2017, an FAA, EASA&PCAA-approved flight simulator, with motion, brought from USA and installed at Walton Aviation Training School, Walton Airport, Lahore first time in Pakistan to provide upto 30hrs log able flying training for pilots i.e. PPL/CPL/IR/ATPL. In 2018, IAS-UMT is the only university in Pakistan, which is approved by INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA), to join its global training partner network as an IATA AUTHORIZED TRAINING CENTER (ATC) and allocated IATA ATC 3-letter code as "UMT"

Standout Programmes

standout programmes

London

Penny started her career as a corporate lawyer at City firm Freshfields. On a career break she became involved as a volunteer in her local prison which led her to train as a tutor with Prison Fellowship and lead the restorative justice based Sycamore Tree programme in HMP Wandsworth for 12 years. She was involved in rolling out Sycamore Tree in HMP Bronzefield and HMP Pentonville and also has experience of tutoring the course with people in prison long term. Penny was a Trustee of Prison Fellowship for several years and acted as Interim CEO in 2015. Penny has also volunteered with the Prison Reform Trust, supporting work around mental health and criminal justice issues. She has a Masters degree in Criminology and Criminal Justice from King’s College London and believes in second chances and releasing potential. Andy Bater, Head of Operations Andy joined the StandOut team in October 2022 from a community organisation based in Holborn. With a background in project and operations management working with various large corporate organisations, he brings his breadth of experience and knowledge to StandOut. Despite his career achievements, Andy would much rather talk about his time being a mature student in Canada, starting a wellbeing and employment social enterprise and especially about rugby, boxing and the Andrew Kaufman book 'All My Friends are Superheroes’. Rich McStraw, Fundraising Manager Rich joined us in April 2022 from Clinks, the infrastructure organisation for the voluntary sector working in criminal justice. He spent the last three years as Clinks’ Fundraising Officer, and prior to this worked as a freelance fundraiser and sales manager for renewable heating systems. He has previous experience of fundraising regulation and compliance, sales and marketing, and developing training programmes. Louise Harbert, Communications Officer Louise is passionate about supporting people with lived experience to share their stories. Before joining the StandOut team, she worked for a health charity to amplify the voices of volunteers and shine a light on health inequalities. A strong believer in social justice, Louise is determined to change the narrative around prison leavers, and is excited to contribute to StandOut’s development and growth as our first full-time comms officer. Alex Rose, Coaching Manager Alex joined the team in April 2018 from Prospects where he was a National Careers Service advisor. Previously he worked as a behaviour change manager and an achievement coach working on gang prevention and exit programmes. Alex is passionate about helping people who have been in prison back into work and recently completed his OCR Level 6 Diploma in Career Guidance & Development. Amrit Hunjan, Lead Coach HMP Wandsworth Amrit joined the StandOut team in September 2019 having previously worked as part of a council multi-disciplinary team working collectively to improve the well-being, participation and attainment of young people in mainstream education. Amrit connected with StandOut whilst volunteering with the youth mentoring service Trailblazers at HMP Wandsworth and she is passionate about using a relational approach to build confidence and unlock potential. Amy Young, StandOut Coach HMP Wandsworth Amy joined StandOut in November 2022 after completing an English Literature degree at KCL. During and following her degree she voluntarily set up Shakespeare and poetry workshops in HMP Brixton, believing in the power of arts in Criminal Justice. She found she facilitated enlightening and illuminating conversations, using literary themes to generate powerful reflections and increased emotional awareness. She looks forward to coaching at Wandsworth and supporting trainees with a holistic approach, offering guidance and practical help post-release. Hannah Jolley, Lead Coach HMP Pentonville Hannah joined StandOut in February 2022. Prior to this, she was Lead Coach on the Spear Programme, supporting young people who face barriers to employment and also coached corporate delegates on various topics. Hannah graduated from Durham University with BA Criminology, and spent time volunteering with vulnerable people in prison at HMP Durham. She is passionate about reducing reoffending rates, through showing that there is hope and are opportunities out there for those leaving prison. Erin Crombie, Lead StandOut Coach Erin discovered StandOut in 2018 whilst completing her Masters in Criminological Research at the University of Cambridge, when she carried out an evaluation of the charity for her dissertation. On graduating, Erin joined the education department in HMP Pentonville as a Student Support Worker, whilst maintaining contact with StandOut in a voluntary capacity. She joined StandOut at the beginning of 2020 and is now in a new role leading our expansion to a third prison. Erin’s favourite thing about working for StandOut is seeing the trainees’ confidence grow over the duration of the Phase 1 course and getting to celebrate their achievements. Louisa Laven, Lead Community Coach Louisa joined the StandOut team in November 2020. Prior to this she was on the Unlocked Graduates Programme, working as a frontline prison officer for two years while completing a Masters in MSc Leadership and Custodial Environments. Louisa loved the relational and support aspect of the officer role, but wanted to move into the charity sector and focus on the critical resettlement period after prison. She is enthusiastic about helping people leaving prison to get back on their feet and build towards a positive future. Iona Warren, Community Coach Iona joined the StandOut team in September 2022 after spending two years as a prison officer on the Unlocked Graduates programme. Whilst working in a women's prison, she completed a Masters in Applied Custodial Leadership, writing a dissertation on the women's experience of trauma informed practice in their establishment. She loved building relationships with the women on her landing, and relished the opportunity to support them whilst in custody. She is particularly excited to now be working with those transitioning into the community, and is passionate and motivated to see them thrive. StandOut Trustees Joe Froud, Chair Joe is the co-founder of Paloma Capital LLP, a London based real estate private equity business that was established in 2015. Paloma raises equity from foundations and endowments, pensions funds and family offices and invests in UK commercial real estate projects. Prior to this he was the founder and Managing Partner of Columbus Capital Management LLP, a real estate private equity joint venture that he established with Schroders plc in 2008. Joe is married with four children and lives in West London. Liz Delacave, Trustee Liz Delacave is a leadership consultant, experienced in training leaders, developing teams and coaching individuals to excel. She studied Engineering Science at the University of Oxford, worked in Citibank’s global commercial and investment banks, becoming chief of staff for Citibank’s European Private Bank. While Divisional Finance Director of a multinational engineering company, she was responsible for managing a global change programme. As a Non-Executive Director, she has helped turn around an underperforming NHS Foundation Trust hospital in East Anglia. Liz has advised a number of charities, including the International Federation of the Red Cross in Geneva and Prison Fellowship. Marion Peters, Trustee Marion Peters studied English Literature at Reading University before joining the Post Office fast track graduate management scheme. After 4 years in marketing and development roles Marion entered the charitable sector, working for international and small local charities in a generalist capacity. Marion has led client service teams, HR departments and spearheaded major fundraising projects and most recently worked as CEO of a heritage almshouse. Since stepping down from this role, Marion has continued to offer her operational and organisational skills to not for profit organisations on a voluntary basis. Passionately committed to the Justice System, Marion has been a volunteer within Her Majesty’s Court Services for over 20 years and is a great believer that where we have come from does not determine who we are. Joseph Ewing, Trustee Joseph studied Politics, Philosophy and Economics at Oxford University, has worked in a range of research, campaigning and public affairs roles - including three and a half years in public affairs at Cancer Research UK - and now works in policy at the Academy of Medical Sciences. His work includes policy development, advocacy and strategy. He became a trustee in April 2019 and is still inspired by StandOut’s belief in people. StandOut Consultants Jo Fellows, Programme and Coaching Consultant, Co Founder Jo's background is in group facilitation and project management and she has extensive experience leading employability services for those with additional barriers to employment. Her experience includes 4 years working with the award winning Spear course, partnering with IBM through her work with City Gateway and designing a 1-1 service for those leaving custody or care. Jo is passionate about equipping people coming up for release with the tools, skills and confidence to step into sustainable and fulfilling work. Jo has a Postgraduate Diploma in Voluntary Sector Management from CASS Business School. Jo co-founded StandOut with Penny and now supports StandOut as a consultant bringing her expertise in programme design and coaching skills.

The London Education & Art Foundation

the london education & art foundation

London

Total 30 years of experience in management, of which half of this overlaps in the world of academia. He is experienced in managing multicultural teams and has delivered some high-level consultancy projects in the UK and overseas for the commercial and public sectors. Paul is on the Advisory Board of UK universities, UK social enterprises and charitable organisations. His interests are in the areas of Arts, he is a fellow of the Royal Society of Arts (FRSA) and has held numerous art exhibitions in London. Role: Chairman of Trustees, Head of Partnerships and Memberships. Mr Andrew Trustee FAIA, FCIPD, FRSA - Expert International Accountant and Legal Advisor Total 45 years in UK and International public practice as an accountant and legal services provider serving in the charitable, public and art sectors as a trustee, chairman, director and treasurer. A Liveryman of the City of London and past President of the Association of International Accountants (UK) and the Association de Brecourt (Belgium). A member of the International Bar Association and International Fiscal Association. Role: Trustee, Governance, Compliance and Financial Management. Degard RCA, FRSA Trustee International Artist, MA (Edin), Phd Research Fine Art Degard is a pioneering British 'Painter of Auras', writer, researcher, curator and founder of the genre Contemporary Visionary art. Degard has exhibited extensively in the UK and internationally: The Royal College of Art, Museum Alzubair, Oman, in New York, London and at Saatchi Art. Degard has written four books, is a committee member of The Colour Group, a property developer and a Fellow of The Galileo Commission for the Scientific and Medical Network. She has a Masters in Politics from Edinburgh University and is completing her doctorate in Fine Art in London. Role: Trustee, Head of Media and Events. Ambassadors of LEAF Miss Sophie Ambassador - Arts, Culture, Events. United Kingdom Oxford Graduate in Classics Sophie is a recent Oxford graduate of Classics. Having studied at Oxford for four years, she specialised in Greek and Roman art and archaeology, and has attended seminars, workshops, and focus groups on artwork from antiquity at the Ashmolean Museum, the British Museum and the British Academy. Sophie also has experience working in marketing and advertising and has worked as a gallery invigilator at galleries around London. Mr Ahmed Ambassador - Arts, Culture, Events. Middle East/North Africa (MENA) With more than 10 years of experience in the field of management and business, Ahmed has contributed in building professional teams, and developing strategies in one of the largest companies the Middle East. His interests relate to international and Islamic culture and the arts, and is looking forward to working with professional partners between overseas organisations and the LEAF Foundation. He is also a member of several institutions including: The Royal united services institute (RUSI) The Royal Institute of International Affairs (Chatham House) The British academy of management The Institute of Directors (IoD) The Chartered Management Institute (CMI) Miss Emilia Ambassador - Culture, Education, Events. London & Eastern Europe With over 13 years of experience in sales, business and NLP, Emilia has provided high-level strategies for team building and management, excellent customer service and sales enhancement for UK enterprises and international multi-level marketing organisations. She is proficient in NLP and working with multicultural communities and has held self-development and mentoring workshops in various parts of London. Emilia is on the Governing and Advisory Board of London secondary schools to encourage and ensure children's learning and development. Her interests are in the areas of Arts and self-development with the aim to support individuals and sole entrepreneurs into their personal and business development journey. Miss Summer Ambassador - Arts, Fashion, Events. Shanghai & China Summer has an MBA in global Luxury management and graduated from Paris. She is in charge of the fashion department of Paris International Young Artists Association, and the key account manager of Chanel. During her stay in the UK, Summer won a number of national design competitions. As a winner of Chatsworth House design competition, she was chosen by the Douches of Devonshire. She has professional bespoke and fashion design background and luxury management experience. Mr Satoshi Ambassador - Arts, Culture, Events. L.A. USA Satoshi is the CEO of Life is Tech! USA. It is a Los Angeles-based EdTech startup best known as the creators of the acclaimed coding education program, Disney Codeillusion. With over 17 years of experience in international business, with a focus on the U.S., UK and Japan, delivering life-changing opportunities to as many people as possible, is what Satoshi lives for. He holds an MBA from Stanford University. He is a Mentor for BLAST School, an incubation program that supports high school students with ideas for solving social issues. Satoshi is also a Chartered Member of the Securities Analysts Association of Japan Miss Mika Ambassador - Education, Culture, Events. Osaka Japan Mika is a Business and

Code Red The Empowerment Project

code red the empowerment project

London

The founder, Calvin E J Wilson LLM (LSE), is a Barrister who has a longstanding interest in educating students, young adults, and their parents on the workings of the criminal justice system. The Empowerment Project Qualifications and Studies Barrister at Law, Inns of Court, School of Law, United Kingdom Attorney at Law Supreme Court of Trinidad and Tobago Senior Crown Prosecutor, Crown Prosecution Service, United Kingdom Banker, Bank of Commerce, Trinidad and Tobago Master of Laws (Commercial) London School of Economics Bachelor of Laws University of London The Empowerment Project Experience Post graduate education and training in the law, with valuable experience on the frontline of the Criminal Justice System including almost eight years prosecution experience at the Crown Prosecution Service and the Criminal Courts, and operational experience with advising Teams at New Scotland Yard. Devised and successfully delivered this series of workshops and has conducted mentoring, motivational speaking and awareness raising sessions at Youth Clubs and Community Centres around London. Direct contacts with officers of the Met Police at ranks of Constable, Sergeant, and Inspector. Guidance and mentoring experience with black young adults. The Empowerment Project Skills Strong professional, administrative, managerial, and creative skills. Resolute adherence to good governance, accounting and auditing best practices. Devising and implementing new and improved working arrangements and innovative projects. Unique skill set that is critical to the effective leadership and delivery of the objectives of Code Red Empowerment. Established Consulting firm Calvin Wilson and Associates, which offers strategic and public affairs advice to governments and the private sector globally, on anti-money laundering and combatting the financing of terrorism issues, and on preventing trans-national criminal gangs from preying on young people. Founded The Empowerment Project The Empowerment Project Books Author of the book “Voices from Violence. A Woman’s Journey to Self-Healing” which is presented to audiences in the Readers Theatre format by CODE RED Ensemble, as an advocacy vehicle to empower young girls and women and to sensitise boys and men in order to reduce or eliminate the level of violence globally. Desilu Banton desilu banton I was born in Dulwich Hospital, East Dulwich Grove,SE22 3PT, on 11th December 1961. I began my life in a house at 102 Railton Road, Herne Hill,SE24 OET, on the ‘Front Line’ of ‘Brixton’, London. What I remember most of my childhood is drawing, drawing all the time, every opportunity. My father loved music and loved to dance. We would dance together. My mother designed clothes and was a dressmaker and cake baker. My parents had arrived in England in 1954 from Jamaica and lived in the Brixton area. They lived on Concannon Road from around 1955 and moved to Railton Road in 1959 after they had wed at the church at Santley Street, around the corner of Concannon Road. Today I live by my painting and continue in my mothers’ and fathers’ legacy as a creator. I am open to producing works of art by commission. painting Painting is expression, a way of me talking with everybody else about how I feel, like a bluesman would play his blues. The whole thing is about feeling. Painting is blues. I paint those feelings that are from inside my head, from inside my soul. The spiritual part of all this is the heritage, the thing that comes from my ancestors, the ingredients that everybody talks about when they talk about the past, where we all come from, which is DNA, the genes. What I am doing is recording the memory that comes to me from nature, along with the music that came from West Africa and the Atlantic experience, all of it, and what I do then is give it form, give it some skin, textures and colours, the whole thing is like an umbilical cord that has not lost its life force, it is the whole nine yards. Jackie Burton Jackie Burton Born and raised in West Yorkshire, I took a trip to London in 1983 and have remained here since then. I am a black woman, a Christian and a mother. A retired Social Worker, I have a passion for children, young people and their families. Over the last 40 years I have had roles in church including youth leader and Pathfinder club leader as well as teaching in children’s Sabbath school & children’s church. It was my joy, to find the most creative and interesting ways to engage children and young people with so many varied learning styles. Over the last 12 years of my career I was a Team Leader for a local authority Fostering Service; having responsibility for facilitating training, assessing foster carers and placing children from diverse and challenging backgrounds with those carers. Life-long learning is part of who I am and I started becoming more interested in paper crafts when my now, 25 year old son was around 3 years old. We started to make cards for every occasion and stopped buying them from the shops. Paper crafts opened the door to so many other crafting pursuits and my love for crafting has only grown since then, from wedding decoration, decoupage & canvas art to knitting & simple sewing, I have done many and various and still do. Nothing pleases me more than sharing my love for something with others, and creative crafts is certainly one of those very many things. I have done this via children’s craft workshops; transforming spaces for Vacation Bible School (VBS); school holiday clubs; card making workshops for children and adults. If it includes crafting, I will consider it. Currently I am involved in a weekly Craft Café project where we are using hobby crafts to support people in our community who may be lonely, socially isolated or feeling low. Sr Josephine Udie MP, MSc, GC HDip, NP Reverend Sister, Steer Right Project Coordinator, Power Coach Expert, Health Care Professional Reverend Sister, Steer Right Project Coordinator, Power Coach Expert, Health Care Professional Sister Josephine is passionate about the dignity of the human person. As a trained Power Coach and Health Care professional, Sister enjoys using her skills to coach, support and empower children and families to become who they are meant to be. Steer Right is a charity for which Sister Josephine is Project Coordinator, uses the strap line Little help Big Difference to highlight the effectiveness of what a small amount of intervention can do. Amari Smith-Foster Amari Smith-Foster I am a mental health advocate and a student counsellor. I am extremely passionate about mental health and well-being. After battling with my own mental health, being sectioned at just 13 and becoming part of the system, I am using those same life experiences to help others overcome. My story, my pain and this rollercoaster of a journey has given me great insight to help others and make a change. Me speaking up and using my voice, allows so many others, old, young, male, and female to feel heard, to feel seen. Now I am in a position, I have promised myself , it is pivotal that I make a change for the mental health system. My social profiles: Instagram: https://www.instagram.com/accounts/onetap/?next=%2F LinkedIn: https://www.linkedin.com/in/amari-smith-foster-26a68417b/ Youtube: https://www.youtube.com/channel/UCPMHXb5U40E0Zw1B3h4vcJg Please feel free to contact me should there be any issues. Norman Mine Norman Mine Norman Mine is an Italian-born London based multidisciplinary artist whose practice encompasses visual art, acting and social work. Using autobiographical scenarios as a starting point, Mine's practice expands into fantasy and delusion and in his alter-ego, Dino Desica, an aspiring Italian actor who exists only through a video format, as "performance to camera", becoming an ephemeral simulation of the self. Mine's practice explores the infinite possibilities of the self, the authenticity and the structures of inclusion and exclusion in which it is constructed. For the past three years Mine has run creative workshops co-working with people of different generations, backgrounds, and abilities; developing a specific approach that unsettles the scenario in which participants perform to stimulate creativity and imagination as an opportunity to navigate within. Mine has obtained a Masters Degree in Fine Art at Goldsmith College in 2018. His work has been shown at Performance Istanbul (2021), disORDER Live Collective (2020), Deptford X (2019), The Koppel Project (2019), Platform1 Gallery (2018), Art Night London (2017). He was a recipient of the DYCP grant, Art Council England (2021). In 2022 Mine has founded Norwood JunkAction, an eco-community art project based in Croydon, London. Diana Wilson Diana Wilson Diana Wilson is an Executive and Life Coach professional as well as a Psychodynamic Counsellor, who in parallel, has enjoyed a substantial career in Education and Training and Development across Schools and local Government. Diana is fluidly proficient in a myriad of modalities with a keen focus on Cognitive Behavioural Coaching. She offers leading-edge, inspirational coaching that stimulates thinking, accelerates transformation, and empowers clients to accomplish their aspirational goals. My social handles: Website: www.dwcoach.co.uk LinkedIn: linkedin.com/in/diana-wilson-564a6941 Richmond Trew Richmond Trew A Professional Trainer/Workshop Facilitator with 25 years’ experience of working in communities and custodial settings nationally and internationally. He is also a recording & performing artist fronting the collective Abstract Word and currently has Publishing & Production contracts with (Peer Music LTD-MAP Music). Richmond also leads a group of free-lance Arts Practioners under the name of Journeyman Arts (Using the Arts to share & pass on Knowledge). He also Runs 492 Korna Klub next generation Ltd that runs live improvised drama weekly on Galaxy Radio.

AS Mentoring

as mentoring

Ealing Green,

Aeryn Priyanu , Employment Consultant Aeryn has always had an interest in language and communication. Starting her early career in teaching English as a foreign language, she went on to shadow a Speech and Language Therapist and this started her interest in working with people on the autism spectrum. She worked in primary schools as a Learning Support Assistant then moved on to work for the National Autistic Society in a day centre. Aeryn started off as a Support Worker, moving up to become Deputy Manager of the day service. She supported individuals in their daily life and helped them gain work experience and vocational skills. As well as working as a consultant with AS Mentoring, Aeryn works in a college for young people with autism, facilitating individuals with functional and social aspects of life, supporting students to meet their targets and maintain long life independent living skills. Photo of Alan Alan Castellaro, Employment Consultant Alan's interest in Autism began when he attended St Andrew's primary school in Chinnor, Oxfordshire, one of the first schools in the country to teach Autistic children one to one. In 2009 he volunteered on a project for Kith and Kids supporting a young man with Autism and they have remained in regular contact ever since. He then worked for 4 years with Dimensions as an Assistant Service Manager of a residential home for adults with severe physical disabilities and Autism. For the last 4 years he has worked for Ambitious About Autism starting off as a Learning Behaviour Specialist and moving up to become a Learning Support Co-ordinator, and was instrumental in helping set up Ambitious College, London's first College for young adults with Autism. He has a BA Hons in Writing and Publishing and has a rich and varied employment history to draw upon. Photo of Alice Alice Mitra-Hall, Employment Consultant Alice previously worked for The National Autistic Society where she ran a Day Centre and facilitated a weekly social group. During this time Alice supported adults on the spectrum to develop their independent living and social skills, as well as supporting service users to apply for and attend college and work schemes, CV writing and interview practice. Alice has a BA Hons degree in Psychology and has also worked in a number of schools supporting teenagers with autism and has provided specialist individualised support for a family for over 10 years. Photo of Amira Amira Hassan, Employment Consultant Amira has been a mentor at AS Mentoring for 4 years. Amira has a variety of clients for both workplace and job-seeking support. After completing her PhD in Neuroscience from Imperial College London, Amira decided to be involved with AS Mentoring full time and is currently managing the Workshops Programme, overseeing the development and online delivery of workshops and group events throughout the year. Amira is warm and friendly, providing individual, autism-specific support and advice. Photo of Anna Anna Roads, Employment Consultant Anna spent 24 years in the investment management sector, working in sales, marketing, product development and client relationships for a number of blue chip firms including Lazards, Fidelity and Goldman Sachs. She developed successful business relationships with large corporates, consultancies and public sector organisations. In her leadership roles, she also enjoyed coaching and developing careers for younger team members. These are skills and contacts she brings to ASM clients. Over the past 6 years she has developed a number of voluntary roles; relaunched the local NAS branch as Chair (2011-2015), served on a local parents special needs forum (2012-2014), been elected a parent governor at a special needs school and worked as a volunteer mentor on a Research Autism Project. Her focus has been on education and now employment, both as a parent of a young person with ASC and through the influence of autistic colleagues she has served with before. Before joining the City, she gained a law degree from Cambridge University, an MBA from Cranfield Business School and qualified as a solicitor. Photo of Charlotte Charlotte Leighton, Employment Consultant Charlotte specialises in providing workplace support for individuals as well as working with organisations to provide autism specific support and advice. This experience has been honed through her work at ASM and her previous role as an Employment Support worker and trainer at The National Autistic Society. Charlotte has subsequently worked for HAIL in Haringey for two years managing social enterprises staffed entirely of employees with autism and learning disabilities. She has also worked as an Appropriate Adult supporting vulnerable individuals whilst in police custody. For the past ten years Charlotte has confidently designed and delivered social skills groups and workshops for adults with autism. As well as working for ASM she is also employed part-time for Resources for Autism in Barnet managing their adult services. Charlotte is able to support individuals emotionally as well practically as she holds certificates in Person Centered counselling and a diploma in Cognitive Behavioural Therapy. David Perkins, Director David was Head of Services at Prospects, the National Autistic Society's specialist employment service, from 2007 – 2013; he left in June 2013 to set up AS Mentoring. He has extensive experience of supporting people with an ASC into employment across the UK and abroad, and of providing a wide range of training, assessment and consultancy services to employers and other organisations in the UK, Europe and the US. He has worked continuously with people with autism since the early 1980s. David has spent the bulk of his working life in the voluntary sector and prior to the NAS spent many years running a group of specialist adventure playgrounds in London for over 1200 disabled children, (some 30% of whom were autistic). He has a BSc (Hons) in Operational Research from Lancaster University. Photo of Emma Emma Hills, Employment Consultant Emma has been teaching psychology and health related subjects to adults since 2009 with the majority of her work focusing on providing social purpose education in the community to hard-to-reach groups, including those with disabilities. Much of her work focuses on supporting learners through transition and has led her to develop herself as a coach as well as an educator. More recently she has found herself key-working with learners with disabilities in a transition college as well as training and supervising the staff who support them. Emma mentors and tutors a diverse range of learners including learners on the autism spectrum in her continuing work in the community. Emma works part-time as an Employment Consultant with ASM and finds her knowledge and experience gained from facilitating community courses such as 'confidence building', 'communication skills' or 'interviewing skills' compliments the role well. She has a BSc Hons Psychology, PG-dip Social research, PGCE in post-compulsory education and is a registered health and social care trainer as well as a full member of the Association for Coaching. Emma is also currently studying for an MA in Education: Culture and Identity, at Goldsmith university. Photo of Eve Eve Riches, Employment Consultant Eve Riches is an employment consultant for AS Mentoring, where she provides one to one support and workshop creation and delivery. Eve has a background in teaching Psychology and has been involved in mentoring for her whole career. She has a lifetime of lived experience of neurodiversity. Outside of ASM, Eve works as a life coach and mentor. Photo of Gurleen Gené Wyrley-Birch, Employment Consultant Gené is committed to raising awareness and understanding of ASC to improve social inclusion, acceptance and understanding; to making a real difference to the lives of people on the autism spectrum and in broader society. Over the past 12 years, while caring for and advocating for her son, Gené has developed an in-depth knowledge and understanding of autism as well as related challenges including ADHD, PDA, Social Communication Disorder and Sensory Processing Disorder. She has a creative, positive and flexible approach and is determined to combined her personal and professional experiences to help clients into work and successfully retain their jobs. Throughout her previous roles in both Investment Banking at JP Morgan and UBS Warburg and Commercial Conferencing, Gené had an active role in recruiting, training and mentoring new team members. Gené has worked across many sectors, including Finance, Pharmaceuticals, Defence, Utilities, Aviation and Telecommunication. Gené Holds a BA degree in Industrial & Organisational Sociology and Industrial & Organisational Psychology from the University of Cape Town. Photo of Gurleen Georgia Thursting, Employment Consultant Georgia has worked with autistic adults and children in a variety of settings including education, play and social settings for the past year. As a support worker with Resources for Autism, she continues to support her clients in achieving their personal and work goals and loves to get creative with her approach. Georgia also works for Share Community in Battersea as a music tutor/ therapist, building the confidence of adults through music and artistic expression. She also enjoys planning and delivering online workshops for adults with Autism, focusing on well-being, physical health and emotional expression through music making. Outside of her work in Autism, is a trained musician, singer/ guitarist and enjoys performing at events across the UK. Photo of Gurleen Gurleen Manku, Regional Employment Consultant Gurleen has 18 years' experience of autism. She has a sibling on the spectrum, and has previously worked in primary education for children with Special Educational Needs (SEN), and has been a SEN Secondary School Govenor. In 2015 Gurleen volunteered at Autism West Midlands to support adults with autism to find employment. She then worked for Enable, Shropshire Council as a Job Coach in various workplaces supporting adults with autism and learning disabilities. Gurleen is highly experienced in delivering Pre-employment support, mentoring and Workplace support at AS Mentoring across the West Midlands since 2015. Gurleen holds a BSc in Business Psychology and is a member of the British Psychological Society, within the Division of Occupational Psychology. She has also completed her Masters in Occupational Psychology. Photo of Gurleen Mahlia Amatina, Employment Consultant Diagnosed with autism as an adult, Mahlia has first-hand experience of the challenges that can arise from a range of workplace settings, but more importantly; how to overcome these. Outside of AS Mentoring, Mahlia works as a visual artist, where she raises awareness and understanding of neurodiversity through different art forms. With a special interest in autism and work, Mahlia is keen to combine lived workplace experience with her mentoring skills as an employment consultant to support clients. Photo of Helen Mark Blake, Employment Consultant Mark has a broad range of experience across social care with several client groups and in varied settings. Following an arts degree he spent a couple of years on voluntary projects with disabled adults living independently, and with homeless men in an emergency night shelter in central London with subsequent paid roles including community support work with disabled adults moving back into the community following long periods in residential hospitals. Mark has also spent time as a residential care worker in adolescent residential units. The last 30 years has seen a focus on Adults and Children with Disabilities in a both a Day Service and Residential Home setting. As a Manager of services in these fields Mark has increasingly focused his support to children and adults on the autistic spectrum and has become keenly aware of the challenges faced by them and their families in achieving independence and realizing their potential. It is this interest that has led to an involvement in a mentoring role with AS mentoring and employment. Photo of Helen Mike Leat, Employment Consultant Mike comes from a background in advocacy, design and communication. Through his own business he previously ran an Easy Read design service which employed people with a learning disability and autism. In 2015 he co-produced a DVD on Autism and Mental Health for the Autism Partnership Board in Surrey. Mike previously worked for The National Autistic Society Assist service providing one to one support/mentoring sessions, and facilitating social and support groups for autistic adults. After completing an undergraduate module in autism with The Open University, Mike went on to complete a Postgraduate Certificate in Autism and Asperger syndrome. Mike also works with a project called ‘Autism by Experience’ which is a team of mostly autistic adults providing Understanding Autism training to staff in a variety of roles including health and social care. Photo of Laura Lauren Moore, Employment Consultant Lauren has a number of years experience of supporting people with autism as well as additional needs. Her main influence for working with people on the spectrum is her younger sibling who was diagnosed with autism at a young age. Over the past decade she has worked in a school specifically of young people with social, emotional and mental health difficulties, starting as a Teaching Assistant and then working as the Intervention Co-ordinator for the secondary department. Lauren also worked in a specialist autism college as a Learning and Behaviour Specialist, moving up to become a Learning Support Co-ordinator. She studied History at undergraduate level and has more recently graduated with a Masters in Intellectual and Developmental Disabilities in July 2018. Photo of Rachel Rachel Pearson, Senior Regional Employment Consultant Following a successful 13-year career in the City Rachel moved into HR and Business Consultancy specialising in organisation restructuring projects involving (often large scale) job review, recruitment and redundancy programmes. She has extensive experience of working with SME employers and large organisations in the public and private sectors around all aspects of the employment relationship. Rachel previously volunteered with the National Autistic Society's Prospects Team and she now works as an employment consultant specialising in supporting people with an ASC to find and retain work. She also works with the NAS's Employment Training and Adult Services Teams supporting students and employees, and providing advice and guidance to employers. With a close family member on the autistic spectrum, Rachel also volunteers with her local NAS branch in Surrey. She holds an MSc in Human Resource Management and is a Member of the Chartered Institute of Personnel & Development. Photo of Siobhan Siobhan Pauley, Employment Consultant Siobhan has first-hand experience of supporting someone with Asperger’s Syndrome and ADHD as her son has moved through various life transitions, experiencing the hurdles faced by people on the autistic spectrum. She spent 30 years working within Human Resources of a large financial institution attaining her MCIPD status, where she became the company’s Reasonable Adjustment Officer. It was her responsibility to ensure that employees with disabilities were able to receive the right workplace accommodations to enable them to access various roles in the company. This has given her considerable insight to enable her to support our clients. Following a career move, Siobhan is setting up AS Mentoring services in and around Poole, Dorset- as well as working part time to support an individual with profound learning difficulties within an independent living service.

Moderntronics

moderntronics

Harrow,

In these terms and conditions (“Conditions”) the following expressions shall have the following meanings: “Business Day” means any day other than Saturday, Sunday or a public holiday. “Business Hours” means the hours detailed in Condition 32 below. “Contact Hours” means Monday to Friday (inclusive) from 07:00 hours to 17:00 hours but excluding bank holidays. “Contract” means any contract between MT and the Customer for the supply of Hardware and/or Software (with the associated Licence) and/or services which is subject to these Conditions. “Customer” means any person, firm or company who enters into a Contract with MT to which these Conditions apply. “Force Majeure” means any event outside the reasonable control of either Party affecting its ability to perform any of its obligations (other than as to payment) under these Conditions. “Goods” means all or any tangible or intangible goods or intellectual property including but not limited to Hardware and Software which are provided to a Customer in accordance with these Conditions. “Hardware” means any hardware provided by MT to the Customer. “MT” means MODERNTRONICS Ltd. or its servants and agents as the case may be. “Insolvency Event” means any one of the following in relation to the Customer: (i) a notice being issued to propose a resolution for winding up or dissolution, or such a resolution being passed; (ii) a petition for a winding up or an administration or bankruptcy order being presented, or such an order made; (iii)any steps being taken with a view to a voluntary arrangement or other assignment, composition or arrangement with all or any creditors or any moratorium, readjustment, rescheduling, forgiveness or deferral of all or any indebtedness; (iv) suspension of payments to all or any creditors and/or ceasing business; (v)an encumbrancer taking possession of all or any assets; (vi) an administrator or receiver being appointed over the Customer or all or any of its assets; (vii)any action anywhere similar or analogous to any of the foregoing; or MT reasonably believing that any of the foregoing is imminent. “Licence” has the meaning attributed to it in Condition 23 below. “Minimum Term” means the term set out in Condition 17 below. “Party” means MT or the Customer and “Parties” means both of them. “Response Time” means two Working Hours from an initial call to the hotline under Condition 26 or 28 below. “Seminar” means any seminar provided by MT. “Service Operator” has the meaning given to that term in Condition 28 below. “Site” means https://www.moderntronics.com and all subdomains including (but without limitation) “Software” means software or software updates or upgrades provided by MT and licensed to the Customer under Condition 23 below. “Training Sessions” means any training session provided by MT. “Working Hours” means the hours between 9:00 to 17:00 on any Business Day 2. Interpretation In these Conditions, the following rules apply: A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality). A reference to a Party includes its personal representatives, successors or permitted assigns. A reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted. Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms. A reference to writing or written includes faxes and e-mails. 3. General Information These Conditions apply when MT: sells and delivers Hardware; sells and delivers Licences; sells and delivers Software; or provides repairs or any other services to the Customer. They will also apply to other business transactions unless MT agrees that alternative special conditions apply. These Conditions apply to the exclusion of any other conditions that may be proposed by a Customer or implied by law (insofar as such exclusion is lawful). Part II Specific Provisions for the Use of the Online Shop Customers purchasing Goods from the Site, must read all Parts of these Conditions, which apply to them in full. 4. Consumers The Goods and services provided by MT are designed only for sale to and use by businesses in the course of their business activities. MT does not knowingly sell to any person dealing as a consumer or supply anything for personal use. 5. Customer’s Status By placing an order on the Site, the Customer warrants that he or she is: legally capable of entering into binding contracts and, where the Customer is an individual, that he or she is at least 18 years old; and is dealing in a business capacity and purchasing Goods and/or services for the purpose of his business and not for personal use. Part III General Conditions for the Provision of Goods and Services 6. Formation of Contract Quotations provided by MT to the Customer are not binding on MT. The Customer’s order constitutes an offer to MT to buy the Goods or services. All orders are subject to acceptance by MT. The offer will be deemed accepted, and a Contract formed, when MT sends the Customer confirmation that the Goods have been dispatched (“Dispatch Confirmation”) or, in the absence of a Dispatch Confirmation, when the Goods are delivered. The Contract will only relate to those Goods whose dispatch is confirmed to the Customer by a Dispatch Confirmation or if no Dispatch Confirmation is sent, those Goods which are actually dispatched. MT is not obliged to supply any Goods which may have been part of the Customer’s order until the dispatch of such Goods has been confirmed in a separate Dispatch Confirmation. Subject to Condition 17 below, an order for services will be deemed to have been accepted, and a Contract formed, when MT sends the Customer confirmation that the services ordered will be provided (“Service Confirmation”) or, in the absence of a Service Confirmation, when the services begin to be provided. Oral representations will only be binding upon MT if they are expressly confirmed in writing by MT to the Customer. 7. Price Unless MT expressly specifies prices to the Customer, MT’s current list of prices applicable at the time of the acknowledgement of order will apply. Unless otherwise agreed in writing, all prices are exclusive of value added tax, postage, freight, insurance, forwarding fees, installation and commissioning, travelling expenses and subsistence, which will be added as appropriate. MT will charge overtime for work outside of their normal Business Hours at up to 150% of the hourly rate from time to time applicable during Business Hours. Subject to Condition 16 below, prices are liable to change at any time, but changes will not affect orders in respect of which MT has already sent the Customer a Dispatch Confirmation or a Service Confirmation as the case may be. The Site contains a large number of products and it is always possible that, despite MT’s efforts, some of the products listed may be incorrectly priced. MT will normally verify prices as part of dispatch procedures so that, where a product’s correct price is less than our stated price, MT will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, MT will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. MT is under no obligation to provide any Goods or services to the Customer at an incorrect (lower) price, even after MT has sent a Dispatch Confirmation or a Service Confirmation in relation to those Goods or services if such incorrect price could reasonably have been expected to be recognised by the Customer as an error. 8. Delivery and Availability The Customer’s order for Goods will be fulfilled by the delivery date in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date the Customer made his order (where such an order leads to a Contract). The period for delivery or performance of the Contract will normally commence on MT’s acknowledgement of the order. However, if the Customer is required to do anything before MT can effect delivery, MT will, as soon as practicable, notify the Customer accordingly. The time within which MT must deliver any Goods will run from the date on which MT receives notice from the Customer that it has duly complied with such notification from MT. Unless otherwise agreed in writing, any periods mentioned in the acknowledgement of order for services and Software development are based on a preliminary estimate of the required workload and therefore are approximate only. Time of delivery and performance is not of the essence. If MT fails to meet any delivery or performance dates set out in the acknowledgement of order and is solely responsible for such failure, the Customer may terminate the Contract but only after MT has been given an opportunity to rectify the situation and subsequently fails to meet the revised set of delivery or performance dates provided by MT to the Customer in writing. Unless MT has been deliberately or grossly negligent, all further claims of the Customer on the basis of the delay in performance are excluded. If MT cannot deliver or perform its obligations under the Contract due to Force Majeure or a failure of the Customer to cooperate or any other act, default or omission of the Customer, then MT will be entitled to perform its obligations under the Contract once the issue has been resolved, provided the issue occurred while MT was still allowed to deliver or perform and MT shall have no liability whatsoever for any delay or its failure to perform its obligations. 9. Agreed Performance Unless specified otherwise in writing, the agreed performance in respect of any repairs provided by MT, at the Customer’s request will be to adjust the relevant unit(s) to MT’s applicable standard specifications for that unit. Where the relevant unit(s) cannot be repaired to MT’s applicable standard specification due to the Customer limiting the repairs required or the time and money to be invested MT may exceed the Customer’s request if MT considers, at its sole discretion, that such additional repairs are reasonable and will ensure the proper functionality of the unit in question. The agreed performance levels for MT’s maintenance and care services are as set out in Conditions 26 and 28 below; for all other services the agreed performance levels will be as set out in the acknowledgement of order. 10. Refunds Where the Customer returns Goods (at the Customer’s cost) because he or she claims that the Goods are defective, MT will examine the returned Goods and will notify the Customer of its findings within a reasonable period of time. If MT (in its sole discretion) deems that the Goods are defective, MT may at its option repair, replace or provide a refund in respect of such defective Goods. MT will process any repair, replacement or refund as soon as practicable and, in the case of any refund, within 30 days of the day MT confirmed to the Customer that the Customer was entitled to the same. Such refunds will be made in full, including a refund of any delivery charges for sending the item to the Customer. 11. Import Duty If the Customer orders Goods for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. The Customer will be responsible for payment of any such import duties and taxes. Please note that MT has no control over these charges and cannot predict their amount. Customers should contact their local customs office for further information before placing an order. Customers must comply with all applicable laws and regulations of the country for which the Goods are destined. The Customer will indemnify and keep indemnified MT in respect of all costs, proceedings, losses and liabilities resulting from any breach by the Customer of any such laws. 12. Retention of Title to Property The Goods will be at the Customer’s risk from the time of delivery. Property in and title to all Goods will remain with MT until MT has received payment for the full price of all the Goods (and/or all other goods and/or services supplied by MT to the Customer under any other contract whatsoever).. The Customer may sell or use Goods in which title is retained during the course of their normal business, but may not give such Goods by way of pledge or pledge these Goods as security. Until the property in and title to the Goods passes to the Customer: the Customer shall keep the Goods properly stored, protected and insured and separate from all or any other goods whether belonging to MT, the Customer or any third party; MT shall be entitled at any time forthwith to revoke the Customer’s power to deal with the Goods; and such power shall automatically cease if an Insolvency Event shall occur in respect of the Customer; and the Customer shall not make any modification to the Goods, the Software or their packaging or alter, remove or tamper with any marks, numbers or other means of identification used on or in relation to the Goods. Upon termination of the Customer’s power to deal with the Goods, the Customer shall place the Goods at the disposal of MT and MT are hereby irrevocably authorised without the need for consent of any third party but using only such force as may be necessary, to enter upon any premises of the Customer or any third party for the purpose of removing the Goods. If third parties claim title to Goods with retained title, the Customer will inform MT without delay, will notify the person making the claim of MT’s title and will support MT in enforcing its rights, including taking all the necessary steps required to preserve MT’s rights, including commencing litigation at the Customer’s own expense. If the Customer breaches the Contract, e. g. by delaying payment, the Customer will be obliged to return the Goods with retained title if requested by MT, in return for which MT will not terminate the Contract. 13. Payment Where services, maintenance or care are provided on an ongoing basis, MT will invoice the Customer for these at the beginning of the billing period or as soon as reasonably practicable thereafter. The Customer will pay MT’s invoices in full within 30 days from the date of the relevant invoice. Depending on the scope of an order, payments for such services, maintenance or care are due either upon placement of the order by the Customer or upon partial delivery of the same of between 40 to 50% of their respective order value. BACS or cheque are the only methods of payment accepted. Invoices for Seminars and Training Sessions will be issued at the beginning of the respective session and payment is due immediately and without deduction. 14. Delay of Payment Where a Customer fails to pay an invoice by the due date, MT will be entitled to charge the Customer interest on all monies outstanding from the due date until the actual date of payment (both before and after judgment) at a rate of 8% above the base rate of the Bank of England calculated on a daily basis. 15. Setting-Off and Refusal of Payment The Customer cannot exercise any right of set-off in respect of amounts owed to or by MT. 16. Change of Pricing by MT for Ongoing Maintenance or Care MT may increase its prices for maintenance and services by giving the Customer written notice 2 months prior to the end of the Minimum Term. The Customer has 4 weeks from the date of receipt of the written notice from MT to object to the change. Where the Customer so objects, the Customer will be entitled to give notice to MT to terminate the Contract as of the date of the proposed price increase. 17. Automatic Extension of Contract Where services, maintenance or care are performed on an ongoing basis the Contract will come into effect upon acceptance by MT of the first order from the Customer for Software maintenance. The Contract will initially run until the date specified at “Minimum Service Duration” as set out in the “MT Service Product List” or until the expiry date where an expiry date is stipulated in the Contract (“Minimum Term”). Subject to one of the Parties serving written notice of termination on the other at least three months prior to the expiry of the Minimum Term, the Contract will be extended automatically. In the case of Software Licences supplied without a time limit, the Contract will extend until December 31st of the current year. The subsequent extension periods will begin on January 1st and end on December 31st of the respective year. In the case of Software Licences supplied with limited validity (e.g. a licence for 1-year) the extension is based on the terms and conditions set out in the description of the respective licence (e.g. extension by one further year). Unless otherwise agreed in writing, any extension to a Contract will be on the basis of MT’s current price list as at the date of such extension. 18. Delivery Obligations and Shipping The conditions for EXW (ex works) (MT’s premises or such other place referred to in the relevant order) as set out in the Incoterms 2010 apply to delivery of any Goods. Claims for any transport damages and any replacement of damaged Goods, remain with the Customer who is responsible for adhering to the mode and period for the filing of any claims with carriers, shippers and insurers. 19. Scope of Warranty (Material Deficiencies and Deficiencies in Title) MT warrants that the Hardware is free from defects in workmanship and material as at the time of transfer of risk; and warrants that the Software does not contain any flaws which void or substantially reduce its value or suitability for the usual or contracted purpose. Where MT is not the author of the Software, MT does not warrant that such Software will run without interruptions or errors, nor that MT will be capable of resolving all Software errors, nor that the Customer will be capable of achieving all of the functions included in the Software in all of the combinations chosen by the Customer, nor that these will meet the Customer’s requirements. MT will only warrant the quality and/or durability of Goods if it has expressly agreed in writing with the Customer that it will do so. The warranty period is 1 year. Where MT is the author of the Software such Software is subject to MT’s standard warranty. 20. Obligation to Inspect and Serve Notice of Defects The Customer must inspect the Goods upon delivery or repair and must notify MT in writing of any failure by MT to meet the specification within 7 days of delivery or repair or (where the failure was not apparent on reasonable inspection) within a reasonable time being no more than 1 month after discovery of the failure. Where the Customer fails to provide such notice MT will have no liability under its warranty. 21. Liability Subject only to Condition 21 d), MT shall not be liable to the Customer in contract, tort (including without limitation negligence) and/or breach of statutory duty for any loss or damage which the Customer may suffer by reason of any act, omission, neglect or default (including negligence) in the performance of the Contract by MT, its servants or agents, in a sum which is greater than GBP 200,000 per incident or series of connected incidents. Subject only to Condition 21 d), MT shall not be liable to the Customer whether in contract or tort (including without limitation negligence and/or breach of statutory duty) for indirect loss of any kind resulting from these Conditions, its performance or any breach of its terms. Subject only to Condition 21 d), MT shall not be liable to the Customer whether in contract or tort (including without limitation negligence and/or breach of statutory duty) for indirect economic loss of any kind including (but without limitation) loss of business opportunity, reputation, goodwill resulting from these Conditions, its performance or any breach of its conditions. Notwithstanding any other provision herein, nothing in these Conditions shall operate so as to limit or exclude MT’s non-excludable liability in respect of death or personal injury caused by the negligence of MT to exclude the application of Section 12 of the Sale of Goods Act 1979 and to exclude liability for fraudulent misrepresentation. MT’s liability for loss of data is limited to the effort required to restore the data from proper backups provided by the Customer. 22. Third Party Rights If any third party claims or takes action against the Customer, because Goods delivered by MT, or their use in accordance with the instructions provided by MT, purportedly violate their commercial rights or proprietary rights, then the Customer will inform MT of the same. MT agrees that they will assist the Customer in defending such claims. Where the claim is made to the Customer within 12 months of the date of delivery, MT will indemnify the Customer against claims provided that the Customer: appoints MT to defend the claims or to settle the dispute, and promptly notifies MT of any such claim, keeps the Customer informed of all information received and provides such reasonable assistance to MT as it shall reasonably require, does not defend the action itself without coordinating such defence with MT, and does not at any time admit liability or otherwise settle or compromise or attempt to settle or compromise the said claim or action except upon the express instruction of MT, the alleged breach of rights is not based on alteration of the delivered item used by the Customer, and does not use the item delivered by MT in conjunction with other items and/or in a fashion that breaches any such rights, in a situation where the use of the item as delivered by MT would not have breached the rights of the person who has filed the claim. MT may at any time and at its own expense acquire on behalf of the Customer the right to continue to use the Goods, to replace the Goods or alter them in such a fashion that the rights of others are no longer breached. If this is not possible, the Customer shall return or destroy the Goods if required to do so by MT who will reimburse the purchasing price for the Goods less depreciation. If the Customer refuses to do so, MT will no longer defend the claim or provide the Customer with any further support. The Customer has no further rights in case of disputes over proprietary rights with third parties and MT shall have no liability therefore unless MT could be blamed for acting deliberately or with gross negligence. Part IV Special Conditions for Delivery of Software 23. Conditions of Use for Delivered Software In the case of delivery of Software to the Customer, MT hereby grants the Customer a simple, non exclusive and non-transferable, licence to use the Software (“Licence”) . The validity of the Licence is not time limited, unless otherwise specified to the contrary in the terms and conditions of the Licence. MT, grants the Customer the use of such Software in the form of the object code and the user documentation with the use being restricted to one electronic data processing system at any one time and only for the tasks for which it is intended. Unless permitted by law, the Customer will not decompile the Software or perform reverse engineering. The Customer may duplicate the Software but only to the extent that this is required for the permitted use, and in order to allow it to perform data backup. Upon delivery of any Software, including updates and upgrades, the Customer will immediately produce a backup copy. MT may terminate the Licence granted to the Customer pursuant to this Condition 23 with immediate effect if the Customer is in breach of the conditions for the use of the Software for a period of 30 days from the date of a written notice of such a breach from MT or any third party. On termination of this Contract howsoever arising, the Customer will return to MT within 30 days all Software together with any related materials owned and licensed by MT and shall delete all copies and partial copies of the Software however stored within 7 days of service of the notice. Proof of such deletion must be provided to MT without delay. On receipt of prior written consent from MT, the Customer may retain a copy of the Software for the purposes of archiving. 24. Delivery of Software MT will only install the Software if this has been expressly agreed in writing between the Customer and MT. MT is able to provide telephone consultancy and support concerning questions relating to the application of the respective Software products as well as the solution of problems that may occur as provided for in Condition 26 below. 25. Prerequisites for Running the Delivered Software The proper running of Software systems supplied will only be guaranteed if the Hardware and operating system components used correspond to the reference systems of the respective manufacturer(s), as well as having been approved and certified. Unless otherwise agreed in the Contract, the Customer shall ensure that the provisions in this Condition 25 are complied with. Part VMaintenance and Care Application Software 26. Scope of Performance of MT Services for Application Software For the Software products, unless otherwise expressly agreed in writing, MT will provide the following services, denoted by Service Level “SW-Service STANDARD” and Service Level “SW-Service E-STANDARD”: Right to use Software and documentation updates: MT grants the Customer a non-transferable, non-exclusive Licence to use the Software and any documentation or updates. The right of use is not limited in validity, unless otherwise specified in the terms and conditions of the Licence. Software and documentation updates: MT will supply the Customer with the current version of the Software as specified in the Contract. This will be done as specified by the manufacturer of the Software. The documentation will be supplied in the form determined by the manufacturer of the Software. The installation of Software updates will be performed by suitably qualified personnel of the Customer. Alternatively for an additional charge, MT may install the Software updates on behalf of the Customer. Where the Customer has adapted the Software, the Customer will be liable for the additional cost of performing the same adaptation to the new version of the Software or alternatively the Customer may perform the necessary adaptation himself. Hotline (Service Level “SW-Service STANDARD” only) MT is able to provide consultancy and support by telephone or by e-mail in relation to queries relating to the application of the respective Software products as well as the resolution of any problems (in so far as it is reasonably practicable to do so) which may occur. This service will be provided by MT during the Contact Hours: Wherever possible, qualified consultancy will be provided by MT within the Response Time. E-mail Hotline (Service Level “SW-Service E-STANDARD” only) MT is able to provide e-mail consultancy and support in relation to queries relating to the application of the respective Software products as well as the resolution of any problems (in so far as it is reasonably practicable to do so) which may occur. This service will be provided by MT during the Contact Hours Wherever possible, qualified consultancy will be provided by MT within the Response Time. MT Hotline: E-mail: hotline@MT.com Internet: http://www.MT.com/customersupport Software error messages Where Software problems occur which MT is unable, for whatever reason, to resolve, the Customer may send a written error message to MT. The purpose of such an error message is to identify the error in the Software and enable the manufacturer to resolve the error. MT shall liaise with the manufacturer(s) of the Software products to resolve any Software errors as promptly as possible. Restoration of any data, regardless of the cause of the data loss, is not the responsibility of MT. 27. Obligation of the Customer to Co-operate Pre-conditions for the provision of the services by MT to the Customer are that the Customer has legally acquired the Software and holds a corresponding Licence to use it. In addition, the Software must be in the same condition that it was in when it was delivered. The services exclusively relate to the current release and delivered version of the Software. If earlier Software versions are used, a one-time update service which will be independently invoiced and paid for by the Customer will be provided to update the Software to the latest version. Services will not be performed for Software adaptations made by the Customer (for example including but not limited to macros, programs, variants, user interfaces and database applications). If the operating system for the Hardware is not included in the Contract, the Customer must update the operating system to the most recent version (e. g. by purchasing updates) if this is required in order to use the new versions of the application Software. Hardware and Operating Systems 28. Scope of Performance of MT Maintenance and Care Services for Hardware and Operating System For Hardware products and the operating system, unless otherwise agreed in writing, MT will provide the following services, denoted by Service Level “HW-Service SPECIAL”: The scope of performance is briefly set out in the “Special Description” for each product listed in the attached “MT Service Product List”. The exact scope of performance will be determined in accordance with the attached description of performance issued by the respective MT service operator (“Service Operator” including but not limited to Hewlett-Packard, Fujitsu Siemens and Silicon Graphics). The following shall also apply: Hotline MT is able to provide consultancy and support by telephone or by e-mail in relation to queries relating to the application of the respective Hardware products and operating system, as well as the resolution, (in so far as it is reasonably practicable to do so) of any problems which may occur. This service will be performed by MT during the Contact Hours: Wherever possible, qualified consultancy will be provided by MT within the Response Time. Where queries arise outside of the Contact Hours, the Customer should address such queries directly to MT’s Service Operator Response time for Hardware failures MT will use reasonable endeavours to solve a query within the Response Time. The Response Time shall be deemed to have been initiated either as soon as the customer service personnel arrives on the relevant site, or as soon as remote diagnosis is started, where either is required to resolve the problem. The appropriate Response Time will be determined in accordance with the attached description of performance issued by the respective MT Service Operator. 29. Services Not Included Unless otherwise agreed in writing, the following services will not be provided by MT to the Customer: a) Repair/re-acquisition of devices that have been damaged as a result of: incidents of war of any type civil wars, nuclear energy, deliberate action of the Customer (not of his subcontractors) b) Repair/re-acquisition that is required because of repair work or alterations of devices carried out by the Customer or any third party without the prior written consent of MT. c) Work required due to interface problems between MT’s devices and those of other manufacturers and suppliers. d) Customer service which is required because a product that is not covered under this Contract has caused an error. e) Customer service that has become necessary because devices have been used under adverse conditions (e.g. including contaminations and deviations from recommended room temperature and relative humidity) or in conjunction with accessories or (device-specific) consumables (e.g. including foreign disks, disk stacks, cassettes, printer paper and print heads of any type) (“Device Specific Consumables”) which do not meet the manufacturer’s specifications. f) Replacement of Device-Specific Consumables. g) Data backup. h) Calibration work that is not related to repair. 30. Restoration of Data/Programs The restoration of data and programs upon repair or replacement of a defective hard disk is limited to starting the copying program (Restore) used to restore the last full data backup. 31. Obligation of the Customer to Cooperate a) Hardware service Pre-conditions for the provision of Hardware services by MT are that the Hardware has been acquired legally and has been installed properly at the Customer’s site. In addition the Hardware affected must correspond to the current revision and be in proper condition when including in the Contract. These pre-conditions shall be met immediately after the expiry of the warranty period specified in the Contract. If the Hardware is included in the Contract at a later date, these pre-conditions must first be confirmed by a takeover inspection of the Hardware by MT, which will be independently invoiced and paid for by the Customer, and if required the pre-conditions will be achieved by MT undertaking the required repair work. b) Operating System Service Pre-conditions for the provision of operating system services are that the Customer has legally acquired the Software and has been granted the necessary corresponding Licence to use it. In addition the Software must be in the same condition as when it was delivered to the Customer. The services exclusively relate to the current release and version of the Software. If earlier Software versions are used, a one-time “Update Service” which will be independently invoiced and paid for by the Customer will be provided to update the Software to the latest version. Operating System services will not be provided for Software adaptations made by the Customer (for example including but not limited to macros, programs, variants, user interfaces and database applications). Part VI Generally Applicable Conditions 32. Prices and Fees for Special Services The following items are not included in the payment for services under Conditions 26 and 28 above and will be invoiced separately in accordance with MT’s current price list: Services performed outside Working Hours on the express request of the Customer. Services to correct errors caused negligently by the Customer or by any unauthorised third party as a result of improper treatment, unsuitable operating media, unauthorised manipulations, Software manipulations, non-adherence to operating conditions or otherwise. ices required due to faulty handling, excessive vibration, chemical influence, excessive dust burden or non-adherence to the properties set forth in the unit specifications. Unreasonable wait times and delays in the performance of services which are caused by the Customer. Services to remedy failures caused by Force Majeure. 33. Backup of Customer Data Prior to the commencement of any service work undertaken by MT, the Customer will backup all data in such a way that it may easily be restored by MT in the event that it is lost in the service process. 34. Change of Installation/Application Site Where maintenance and care services are provided on an ongoing basis by MT, the Customer will immediately inform MT in writing of any change to the installation or application address. If such a change results in an increase in MT’s expenses. MT reserves the right to either increase the prices charged to recover the additional expense incurred or alternatively MT may serve notice on the Customer to terminate the Contract where the new address is outside United Kingdom. 35. Miscellaneous Service Conditions and Obligations of the Customer to Co-operate MT may appoint authorised third parties to provide services. The Customer may only transfer title to services to third parties with the prior written consent of MT. Where defective components or devices are replaced by MT, these will become the property of MT. Extension of the products included in the maintenance agreement may be included in this Contract with the consent of the Customer. On request, MT will offer to the Customer a corresponding extension of the Contract, provided maintenance for the respective product is available. Where MT has to perform any services, the Customer shall accurately and without delay provide MT with any/all information that is required to perform such services. The Customer will provide MT with the name of a competent and appropriately qualified contact person and will provide the name of an appropriate substitute in order for the Hardware and Software to be maintained. Any contact(s) will have participated in the respective Seminars and/or Training Sessions held from time to time by MT or alternatively will have acquired comparable knowledge. These contacts will be available to MT’s technicians on site or will have access to the MT’s hotline as applicable. Consumables and Auxiliaries (which shall include documentation, application programs, data, telephone lines for transmission of voice and data) are not included in the scope of performance and shall be provided by the Customer in the vicinity of the system, such consumables and auxiliaries will be provided during Working Hours or, with prior consultation, outside of these hours. Additionally, the Customer will provide to MT computing time and consumables as required. 36. Specifically Ordered Service Days If service days are ordered for call-off within a specified period, such orders are binding. The services will become due for payment once they have been performed or by the end of the defined time period at the latest. Specifically ordered service days to be called off within a defined time period, can still be called off during a time of three months beyond the expiry of such defined time period. Thereafter they are lost. The claim to payment is thereby unaffected. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

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