Harpenden

<p>The often-used phrase, 'just the receptionist', completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation.</p><p>This programme has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect. It will also help you get the most out of your working day.</p>There are six key reasons to take part in this workshop. It will help you:<ul><li>See your role in a new light</li><li>Develop your communication skills</li><li>Deal with different types of customer and situation</li><li>Boost your confidence</li><li>Cope in a pressurised environment</li><li>Get more satisfaction from your working day</li></ul><section>
                    <h3>1 Introduction</h3><ul><li>Workshop objectives and personal objectives</li><li>The challenges of 21st century communication</li><li>What makes an excellent point of Reception? And why is it so important?</li><li>Who and where are our customers?</li><li>As a customer, how do you like to be treated?</li><li>What makes people feel valued?</li><li>Objective and subjective aspects of customer service</li><li>'Micro moments' that shape the relationship</li></ul> <h3>2 Communication on reception</h3><ul><li>Definition of communication</li><li>Barriers to good communication</li><li>The 'recipe' of verbal, vocal and visual aspects of communication</li><li>Differences between communicating face-to-face and on the telephone</li><li>Communication 'leaks'</li><li>The primitive human response</li><li>The impact of visual communication - body language, gesture and facial expression</li><li>Voice - tone, speed, volume, pitch, clarity, inflection, pacing</li><li>Words - positive words and phrases compared with negative terminology</li><li>Professional greetings face-to-face</li><li>Steering the conversation with effective questioning</li></ul> <h3>3 Telephone excellence</h3><ul><li>How we use the telephone</li><li>Qualities of the telephone</li><li>Non-verbal communication on the telephone - what aspects can be 'seen' by the other person?</li><li>Professional telephone etiquette</li><li>Taking and leaving messages - key points that can help customers, colleagues and the organisation</li><li>Clarifying information</li></ul> <h3>4 Listening skills for accuracy and relationship building</h3><ul><li>How accurate are your listening skills?</li><li>What are the challenges for accurate listening?</li><li>Active / empathetic listening</li></ul> <h3>5 Creating a rapport by 'style flexing'</h3><ul><li>Understanding how different people communicate</li><li>Shaping our message to the other person so that they feel understood</li><li>How changing situations can alter communication needs</li></ul> <h3>6 Confidence and assertiveness</h3><ul><li>Recognising different styles of behaviour - aggressive, passive and assertive</li><li>Qualities of assertive communication - verbal, vocal and visual</li><li>Assertive techniques - basic, persistence, negotiation / empathetic</li><li>Demonstrating confidence</li></ul> <h3>7 Coping in a pressurised environment</h3><ul><li>Words - the most useful ones to use with stressed people and identifying the 'red rag' words</li><li>Challenging situations - what do you find difficult and how do you respond?</li><li>Dealing with outbursts of anger</li><li>Bringing non-stop talkers back from their tangent</li><li>Constructive ways to say 'no'</li></ul> <h3>8 Pulling it all together</h3><ul><li>Action plans</li><li>Summary of key learning points</li></ul> 


                </section>

The In House Training Company

Office Skills & Productivity

Professional Skills

Meeting Skills

Counselling Skills

Business Communication Skills

Presentation Skills

Reception perfection (In-House)

<p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(68, 68, 68);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">1 Day - 8 CPD Hours</strong></p><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(68, 68, 68);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Including managing conflict and dealing with difficult people &amp; situations</strong></p><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">This is a multidisciplinary interactive workshop providing staff with essential skills and techniques to deliver a professional service.</p><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">The course is suitable for all those involved in the provision of healthcare.</p>

M&K Update Ltd

Emergency Medicine (EM)

Doctor

Medical Receptionist

Nursing & Midwifery

Bereavement

Medicine & Nursing

Paramedic

This is a multidisciplinary interactive workshop providing staff with essential skills and techniques to deliver a professional service.

Customer Service Essentials in Healthcare

Milton Keynes 

Newport Pagnell

<ul style="color: rgb(129, 129, 129); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(129, 129, 129);"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Polycom Handsets and Voicemail</li><li fr-original-style="" style="box-sizing: border-box;">Soft Client</li><li fr-original-style="" style="box-sizing: border-box;">Horizon Collaborate Desktop and Mobile App</li><li fr-original-style="" style="box-sizing: border-box;">Receptionist Console</li><li fr-original-style="" style="box-sizing: border-box;">Integrator</li><li fr-original-style="" style="box-sizing: border-box;">Agent Client</li><li fr-original-style="" style="box-sizing: border-box;">Supervisor Client</li><li fr-original-style="" style="box-sizing: border-box;">Akixi Reporting</li><li fr-original-style="" style="box-sizing: border-box;">Horizon Contact Agent</li><li fr-original-style="" style="box-sizing: border-box;">Horizon Contact Supervisor</li><li fr-original-style="" style="box-sizing: border-box;">Horizon Contact Admin</li><li fr-original-style="" style="box-sizing: border-box;">User Web Portal</li><li fr-original-style="" style="box-sizing: border-box;">User Admin Portal</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Telephone Trainers Ltd

Telephone Training - Gamma Horizon

<ul style="color: rgb(129, 129, 129); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(129, 129, 129);"><li style="color: rgb(129, 129, 129); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(129, 129, 129);">Handset Training on Yealink &amp; Fanvil handsets</li><li style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);">3CX Web Client User Training</li><li style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);">3CX Phone App</li><li style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);">iOS &amp; Android Mobile Apps</li><li style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);">Voicemail User&nbsp;</li><li style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);">Receptionist/Switchboard</li><li style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);">Supervisor/Agent</li><li style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);">3CX Web Client Admin Training (FREE/SMB/STARTUP)</li><li style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);">3CX Management Console Admin&nbsp;Training (PRO/ENT)</li><li style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);"><em fr-original-style="" style="box-sizing: border-box;">3CX CFD (Call Flow Designer) **Coming soon!</em></li><li style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);">XIMA CCAAS on 3CX Agent, Realtime, Recording and Reporting</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Telephone Training - New! - 3CX

<p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(68, 68, 68);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">2 Day - 16 CPD Hours</strong></p><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(68, 68, 68);"><span style="color: rgb(68, 68, 68); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(68, 68, 68);">This course will equip non-registrants to allocate patients safely into face to face or telephone appointments, with an appropriate practitioner or service. The course will also equip non-registered staff to question for, recognise and allocate patients with urgent health needs.</span></p>

Healthcare Assistant

Healthcare Workers

This course will equip non-registrants to allocate patients safely into face to face or telephone appointments, with an appropriate practitioner or service. The course will also equip non-registered staff to question for, recognise and allocate patients with urgent health needs.


Telephone Signposting and Triage for Receptionists and HCAs

Bardsey

Leeds

Nottingham

Reading

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Any team member with Customer interaction (including internal) are the &#39;Ambassadors&#39; of the company/organisation. If they project positive professionalism - they win others&#39; confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Syllabus</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The syllabus of the Professional Customer Care course is comprised of four modules, covering the following:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module One</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What is Excellent Customer Care?</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Internal versus external customers</li><li fr-original-style="" style="box-sizing: border-box;">Why customer care is important</li><li fr-original-style="" style="box-sizing: border-box;">Meeting customer expectations</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Two</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Making a Personal Difference</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How do you measure customer care?</li><li fr-original-style="" style="box-sizing: border-box;">Making a difference</li><li fr-original-style="" style="box-sizing: border-box;">Taking ownership</li><li fr-original-style="" style="box-sizing: border-box;">Positive mental attitude</li><li fr-original-style="" style="box-sizing: border-box;">Displaying professionalism both face-to-face and over the telephone</li><li fr-original-style="" style="box-sizing: border-box;">Using positive language</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Three</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Gathering Information and Offering Solutions</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Asking the right questions</li><li fr-original-style="" style="box-sizing: border-box;">Active listening skills</li><li fr-original-style="" style="box-sizing: border-box;">Summarising and clarifying skills</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Four</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Dealing with Difficult Situations</li><li fr-original-style="" style="box-sizing: border-box;">How to give a &#39;service&#39; no</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrating empathy</li><li fr-original-style="" style="box-sizing: border-box;">Assertiveness techniques</li><li fr-original-style="" style="box-sizing: border-box;">Handling a complaint</li><li fr-original-style="" style="box-sizing: border-box;">Problem solving</li><li fr-original-style="" style="box-sizing: border-box;">Saying &#39;sorry&#39;</li><li fr-original-style="" style="box-sizing: border-box;">Making realistic promises and keeping them</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Real Play Scenarios with a Professional Actor</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">(Optional Extra)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This programme benefits significantly from our innovative training feature: Real Play.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to &#39;pause&#39; the role play to coach and control their character to improve their skill sets and practice the theory delivered.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The outcome of the scenario is the responsibility of the delegates, not the trainer and actor.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong id="isPasted" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Objectives</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By the end of the course participants will be able to</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Adopt a professional telephone manner</li><li fr-original-style="" style="box-sizing: border-box;">Communicate assertively by taking control and directing the conversation</li><li fr-original-style="" style="box-sizing: border-box;">Deliver information positively by offering options and alternatives</li><li fr-original-style="" style="box-sizing: border-box;">Develop a range of versatile behaviours to use when dealing with difficult situations by:</li><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Listening actively</li><li fr-original-style="" style="box-sizing: border-box;">Using empathy</li><li fr-original-style="" style="box-sizing: border-box;">Gathering relevant information through effective questioning</li><li fr-original-style="" style="box-sizing: border-box;">Finding solutions to concerns/problems quickly and efficiently</li><li fr-original-style="" style="box-sizing: border-box;">Speaking positively and assertively</li></ul></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);"><br fr-original-style="" style="box-sizing: border-box;"></h3><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">What Is The Benefit?</h3><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company.</p></article><a name="InHouse" style="color: rgb(17, 86, 166); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(17, 86, 166);"></a><span style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"></span><br style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">In-House Courses</h3><section fr-original-style="" style="box-sizing: border-box;"><img src="https://www.dicksontraining.com/images/group1b.png" alt="" width="402" height="269" border="0" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with?</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Far too many to count?</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation.</p><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">The Importance of Customers and Clients</h3></article></div><img src="https://www.dicksontraining.com/images/customer-service-402x255.png" alt="" width="402" height="255" border="0" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients&#39; motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of &#39;professional&#39;. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care.</p><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><section fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Customer Care Programmes from Dickson Training Ltd</h3></article></div></section></article></div><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any &#39;internal clients&#39; such as other departments where you need to rely on their support and collaboration in order to achieve your goals.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);"><br fr-original-style="" style="box-sizing: border-box;"></h3><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Scheduled Courses</h3></div><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.</p></section></section></article></div>

Dickson Training Ltd

Customer Care

Professional Customer Care

Admin

Development

Pitman

Social Media

Accounts

European Computer Driving Licence (ECDL)

Learning

Employee

Shorthand

Induction

Office

Pluralsight

Association of Accounting Technicians (AAT)

Pitman Training Liverpool

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					<div><p>Becoming an office administrator or receptionist is an excellent entry point into the professional workforce. With over 1.5 million administrative and secretarial jobs in the UK, the demand for organised and personable admins to manage office tasks and assist staff continues rising. This comprehensive Office Admin &amp; Receptionist course prepares you to thrive in these in-demand roles through industry-relevant training in key areas like communication etiquette, scheduling, customer service, business writing, and time management. Gain the skills and knowledge to become a confident, reliable, and exceptional administrative professional equipped to excel in any office environment.</p><p>Ready to compose your career symphony? Enrol today and unlock the rewarding world of Office Administration &amp; Receptionism!</p></div>
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					<div alt="Office Admin &amp; Receptionist - Level 7 _01"></div>
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			<h4>You will Learn The Following Things: </h4>  		</div>
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										<span>Demonstrate effective communication and customer service skills required of a receptionist. </span>
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										<span>Manage schedules and bookings and arrange travel and events.</span>
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										<span>Follow best practices for phone, mail, filing, and other administrative duties.</span>
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										<span>Represent the company and assist management professionally. Implement time management and organisational strategies effectively.</span>
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										<span>Implement time management and organisational strategies effectively.</span>
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										<span>Apply business writing principles through correspondence and other documents.</span>
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					<div><p><span>This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Office Admin &amp; Receptionist. Enrol today and complete the course to achieve a certificate that can change your career forever.</span></p></div>
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			<h2>Details
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			<h4>Perks of Learning with IOMH</h4>  		</div>
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										<span>One-to-one support from a dedicated tutor throughout your course.</span>
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										<span>Study online - whenever and wherever you want.</span>
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										<span>Instant Digital/ PDF certificate</span>
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										<span>100% money back guarantee</span>
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										<span>12 months access</span>
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			<h4>Process of Evaluation</h4>  		</div>
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					<div><p>After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate.</p></div>
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			<h4>Certificate of Achievement</h4>  		</div>
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					<div><p><span>After completing the </span><b>Office Admin &amp; Receptionist course</b><span>, you will receive your</span><b> CPD-accredited Digital/PDF Certificate for £5.99. </b><span>To get the </span><b>hardcopy certificate for £12.99, </b><span>you must also pay the shipping charge of just</span><b> £3.99 (UK) and £10.99 (International).</b></p></div>
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			<h4>Who Is This Course for?</h4>  		</div>
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					<ul>
							<li>
											<span>
							<i></i>						</span>
										<span>Career Changers: Seeking a fresh start in a dynamic field? This course equips you with the skills to excel in diverse office environments.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>School Leavers: Eager to kickstart your professional journey? Build a strong foundation with industry-relevant skills and knowledge. </span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Upskillers: Looking to add polish and efficiency to your existing skillset? This course empowers you to take your career to the next level.</span>
									</li>
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										<span>Ambitious Individuals: Whether you dream of climbing the corporate ladder or setting up your office, this course provides the tools to succeed.</span>
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			<h4>Requirements</h4>  		</div>
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					<div><p><span>There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Office Admin &amp; Receptionist course.</span></p><p><span>Do note: you must be at least 16 years old to enrol.</span></p><p><span>Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course.</span></p></div>
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			<h4>Career Path</h4>  		</div>
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										<span>Receptionist - £18K to £22K per year.</span>
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										<span> Administrative Assistant - £20K to £28K per year.</span>
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										<span>Executive Assistant - £25K to £40K per year.</span>
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										<span>Office Manager - £28K to £45K per year.</span>
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										<span>Personal Assistant - £30K to £50K per year.</span>
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	<span>Course Curriculum</span>
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					<td colspan="4">Module 01: Introduction to Reception and Receptionist</td>
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					<td>Module 01: Introduction to Reception and Receptionist</td>
					<td> </td>
					<td><span><i></i> 00:29:00</span></td>
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					<td colspan="4">Module 02: Business Telephone Skills</td>
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					<td>Module 02: Business Telephone Skills</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
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					<td colspan="4">Module 03: Representing Your Boss and Company</td>
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					<td><i></i></td>
					<td>Module 03: Representing Your Boss and Company</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
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					<td colspan="4">Module 04: Mail Services and Shipping </td>
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					<td>Module 04: Mail Services and Shipping</td>
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					<td><span><i></i> 00:26:00</span></td>
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					<td colspan="4">Module 05: Travel Arrangements</td>
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					<td>Module 05: Travel Arrangements</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
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					<td colspan="4">Module 06: Organising Meeting and Conferences</td>
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					<td><i></i></td>
					<td>Module 06: Organising Meeting and Conferences</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
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					<td colspan="4">Module 07: Time Management</td>
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					<td><i></i></td>
					<td>Module 07: Time Management</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
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					<td colspan="4">Module 08: Record Keeping and Filing Systems</td>
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					<td><i></i></td>
					<td>Module 08: Record Keeping and Filing Systems</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
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					<td colspan="4">Module 09: Business Writing Skills</td>
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					<td><i></i></td>
					<td>Module 09: Business Writing Skills</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
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					<td colspan="4">Module 10 :Organisational Skills</td>
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					<td><i></i></td>
					<td>Module 10 :Organisational Skills</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
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					<td colspan="4">Module 11: Communication Skills</td>
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					<td><i></i></td>
					<td>Module 11: Communication Skills</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
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					<td colspan="4">Module 12: Customer Service</td>
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					<td><i></i></td>
					<td>Module 12: Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
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					<td colspan="4">Module 13: Effective Planning and Scheduling</td>
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					<td><i></i></td>
					<td>Module 13: Effective Planning and Scheduling</td>
					<td> </td>
					<td><span><i></i> 00:39:00</span></td>
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					<td colspan="4">Module 14: Invoicing/Petty Cash</td>
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					<td><i></i></td>
					<td>Module 14: Invoicing/Petty Cash</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
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					<td colspan="4">Module 15: Business Environment</td>
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					<td><i></i></td>
					<td>Module 15: Business Environment</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
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					<td colspan="4">Assignment</td>
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					<td><i></i></td>
					<td>Assignment - Office Admin &amp; Receptionist</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
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						</div>

Becoming an office administrator or receptionist is an excellent entry point into the professional workforce. With over 1.5 million administrative and secretarial jobs in the UK, the demand for organised and personable admins to manage office tasks and assist staff continues rising. This comprehensive Office Admin & Receptionist course prepares you to thrive in these in-demand roles through industry-relevant training in key areas like communication etiquette, scheduling, customer service, business writing, and time management. Gain the skills and knowledge to become a confident, reliable, and exceptional administrative professional equipped to excel in any office environment.
Ready to compose your career symphony? Enrol today and unlock the rewarding world of Office Administration & Receptionism!
You will Learn The Following Things:
Demonstrate effective communication and customer service skills required of a receptionist.
Manage schedules and bookings and arrange travel and events.
Follow best practices for phone, mail, filing, and other administrative duties.
Represent the company and assist management professionally. Implement time management and organisational strategies effectively.
Implement time management and organisational strategies effectively.
Apply business writing principles through correspondence and other documents.
This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Office Admin & Receptionist. Enrol today and complete the course to achieve a certificate that can change your career forever.
Details

Perks of Learning with IOMH
One-to-one support from a dedicated tutor throughout your course.
Study online - whenever and wherever you want.
Instant Digital/ PDF certificate
100% money back guarantee
12 months access
Process of Evaluation
After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate.
Certificate of Achievement
After completing the Office Admin & Receptionist course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International).
Who Is This Course for?
Career Changers: Seeking a fresh start in a dynamic field? This course equips you with the skills to excel in diverse office environments.
School Leavers: Eager to kickstart your professional journey? Build a strong foundation with industry-relevant skills and knowledge.
Upskillers: Looking to add polish and efficiency to your existing skillset? This course empowers you to take your career to the next level.
Ambitious Individuals: Whether you dream of climbing the corporate ladder or setting up your office, this course provides the tools to succeed.
Requirements
There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Office Admin & Receptionist course.
Do note: you must be at least 16 years old to enrol.
Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course.
Career Path
Receptionist - £18K to £22K per year.
Administrative Assistant - £20K to £28K per year.
Executive Assistant - £25K to £40K per year.
Office Manager - £28K to £45K per year.
Personal Assistant - £30K to £50K per year.
 Course Curriculum

Module 01: Introduction to Reception and Receptionist			
	Module 01: Introduction to Reception and Receptionist		00:29:00
Module 02: Business Telephone Skills			
	Module 02: Business Telephone Skills		00:21:00
Module 03: Representing Your Boss and Company			
	Module 03: Representing Your Boss and Company		00:25:00
Module 04: Mail Services and Shipping			
	Module 04: Mail Services and Shipping		00:26:00
Module 05: Travel Arrangements			
	Module 05: Travel Arrangements		00:22:00
Module 06: Organising Meeting and Conferences			
	Module 06: Organising Meeting and Conferences		00:19:00
Module 07: Time Management			
	Module 07: Time Management		00:25:00
Module 08: Record Keeping and Filing Systems			
	Module 08: Record Keeping and Filing Systems		00:24:00
Module 09: Business Writing Skills			
	Module 09: Business Writing Skills		00:25:00
Module 10 :Organisational Skills			
	Module 10 :Organisational Skills		00:19:00
Module 11: Communication Skills			
	Module 11: Communication Skills		00:19:00
Module 12: Customer Service			
	Module 12: Customer Service		00:22:00
Module 13: Effective Planning and Scheduling			
	Module 13: Effective Planning and Scheduling		00:39:00
Module 14: Invoicing/Petty Cash			
	Module 14: Invoicing/Petty Cash		00:20:00
Module 15: Business Environment			
	Module 15: Business Environment		00:19:00
Assignment			
	Assignment - Office Admin & Receptionist		00:00:00

IOMH - Institute of Mental Health

Administration

Secretarial & PA

Office Skills

Office Admin & Receptionist

General Admission

<p><strong>Medical Receptionist: </strong><strong>Medical Receptionist</strong></p><p>Do you wish to gain all the knowledge and abilities necessary to work as a receptionist? You will learn all the necessary skills for serving as a liaison between the organisation and its customers in this receptionist diploma program.</p><p>You will gain a solid understanding of the duties and responsibilities of a medical secretary after taking this receptionist course. You will learn a variety of medical secretarial skills through this Receptionist training. The crucial ideas of patient confidentiality as well as other legal facets of the healthcare sector will also be covered in this receptionist training. Law, ethics, and medicine can all be better understood because of this receptionist course. With the help of this Receptionist course, you will be able to communicate with patients effectively and comprehend health and safety issues in a clinical setting.</p><p>Join our Receptionist course to improve your understanding of The Hospital Service, Private Medical, Paperwork, Fees, and Finances in General Practices!</p><p><strong>Learning Outcomes Of Receptionist course </strong></p><p>After completing this Receptionist course, the learner will be able to:</p><ul><li>Understand the basics of the National Health Service and the roles and responsibilities of a Receptionist.</li><li>The Receptionist course describes how to organise schedules and manage appointment systems.</li><li>Gain a clear understanding of the Law, Ethics, and Medicine as a Receptionist.</li><li>The Receptionist course gives a thorough understanding of the effective filing system in medical offices.</li><li>The Receptionist course will help you familiarise yourself with the concept of patient confidentiality and its dos and don'ts.</li><li>Become skilled at controlling and ordering stocks, supplies, Medical Terminology and Clinical Aspects as a Receptionist.</li><li>The Receptionist course increases your knowledge of the importance of health and safety in the healthcare sector.</li><li>You can gain a solid understanding of Complementary Medicine from this Receptionist course.</li></ul><p><strong>Special Offers of this Receptionist Course</strong></p><ul><li>This Receptionist Course includes a <strong>FREE PDF Certificate</strong>.</li><li><strong>Lifetime access</strong> to this Receptionist Course</li><li>Instant access to this Receptionist Course</li><li><strong>Get FREE Tutor Support</strong> from Monday to Friday in this Receptionist Course</li></ul><p><strong>**Courses are included in this Medical Receptionist : Medical Receptionist Bundle Course</strong></p><ol><li><strong>Course 01: </strong>Medical Receptionist</li><li><strong>Course 02: </strong>Communication Skills Course<strong><br /></strong></li><li><strong>Course 03:</strong> Level 4 Time Management Course</li><li><strong>Course 04: </strong>Level 5 Proofreading &amp; Copy Editing</li><li><strong>Course 05: </strong>Level 2 Customer Service</li><li><strong>Course 06: </strong>Level 1 Certificate in Well-being</li><li><strong>Course 07: </strong>Anger Management</li></ol><p><strong>[ Note: Free PDF certificate as soon as completing the Medical Receptionist: Medical Receptionist course]</strong></p> <p><strong>Medical Receptionist : Medical Receptionist</strong></p><p>Detailed course curriculum of the Medical Receptionist : Medical Receptionist:</p><p>Industry Experts Designed this <strong>Medical Receptionist : </strong><strong>Medical Receptionist</strong> course into 12 detailed modules.</p><ul><li>Module 01: The National Health Service</li><li>Module 02: Patient (Customer) Care</li><li>Module 03: Communication</li><li>Module 04: Law, Ethics and Medicine</li><li>Module 05: Health &amp; Safety in a Clinical Environment</li><li>Module 06: Practical Reception Skills in General Practice</li><li>Module 07: The Hospital Service</li><li>Module 08: Private Medicine</li><li>Module 09: Forms, Fees and Finances in General Practises</li><li>Module 10: Using Information Technology</li><li>Module 11: Medical Terminology and Clinical Aspects</li><li>Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary</li><li>Module 13: Complementary Medicine</li></ul><p>-------------------------------------------------------</p><p><strong>Assessment Method of Receptionist</strong></p><p>After completing each module of the Receptionist: Medical Receptionist Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.</p><p><strong>Certification of Receptionist</strong></p><p>After completing the MCQ/Assignment assessment for this Receptionist: Medical Receptionist course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Medical Receptionist : Medical Receptionist</strong></p><p>This Receptionist: Medical Receptionist is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Medical Receptionist : Medical Receptionist</strong></p><p>Students who intend to enrol in this Receptionist: Medical Receptionist course must meet the following requirements:</p><ul><li>Receptionist: Good command of the English language</li><li>Receptionist: Must be vivacious and self-driven</li><li>Receptionist: Basic computer knowledge</li><li>Receptionist: A minimum of 16 years of age is required</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Medical Receptionist: Medical Receptionist</strong></p><p>After completing this Receptionist: Medical Receptionist, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Training Tale

Healthcare Science Assistant

Receptionist

Medical Secretary

Hotel Receptionist

Receptionist : Medical Receptionist

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				<p><span>Follow your dreams by enrolling on the Receptionist course today and develop the experience, skills and knowledge you need to enhance your professional development. Receptionist will help you arm yourself with the qualities you need to work towards your dream job.</span></p><p><span>Study the Receptionist training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Receptionist course will allow you to enhance your CV, impress potential employers, and stand out from the crowd. </span></p><p><span>This Receptionist course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Receptionist course through a mixture of instructional video lessons and online study materials.</span></p><p><span>Receive online tutor support as you study the Receptionist course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Receptionist course completion.</span></p><p><span>Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Receptionist course. The Receptionist course is designed by industry experts and is tailored to help you learn new skills with ease. </span></p><p><span>The Receptionist is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Receptionist when it suits you. Access the Receptionist course modules from any internet-enabled device, including computers, tablets, and smartphones.</span></p><p><span>The Receptionist course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Receptionist now and start learning instantly!</span></p>					</div>
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				<p><b>What You Get Out Of Studying Receptionist With Janets:</b></p>					</div>
						</div>
				</div>
				<div>
				<div>
								<div>
				<ul><li><span>Receive a digital Certificate upon successful completion of the Receptionist course</span></li><li><span>Get taught by experienced, professional instructors</span></li><li><span>Study at a time and pace that suits your learning style</span></li><li><span>Get instant feedback on assessments </span></li><li><span>24/7 help and advice via email or live chat</span></li><li><span>Get full tutor support on weekdays (Monday to Friday)</span></li></ul>					</div>
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				<p><b>Description </b></p>					</div>
						</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>The Receptionist training course is delivered through Janets' online learning platform. Access the Receptionist content from any internet-enabled device whenever or wherever you want to. The Receptionist course has no formal teaching deadlines, meaning you are free to complete the course at your own pace.</span></p>					</div>
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				<p><b>Method of Assessment </b></p>					</div>
						</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>To successfully complete the Receptionist course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Receptionist course. After successfully passing the Receptionist course exam, you will be able to apply for a CPD-accredited certificate as proof of your Receptionist qualification.</span></p>					</div>
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				<p><b>Certification</b></p>					</div>
						</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>All students who successfully complete the Receptionist course can instantly download their digital certificate. You can also purchase a hard copy of the Receptionist course certificate, which will be delivered by post for £9.99.</span></p>					</div>
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				<p><b>Who Is This Course For:</b></p>					</div>
						</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>The </span><span>Receptionist is ideal for those who already work in this sector or are an aspiring professional. This Receptionist course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge.</span></p>					</div>
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				<p><b>Requirements:</b></p>					</div>
						</div>
				</div>
				<div>
				<div>
								<div>
				<div><p><span>The </span><span>Receptionist is open to all students and has no formal entry requirements. To study the Receptionist course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.</span></p></div>					</div>
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				<p><b>Career Path:</b></p>					</div>
						</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>The </span><span>Receptionist is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Receptionist and gain an industry-recognised qualification that will help you excel in finding your ideal job.</span></p>					</div>
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		</section>
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			</div>
					</div><div>
				<h3>Course Content</h3>

<div id="course_curriculum">
<table width="100%">				<tbody><tr>
					<td colspan="4">Receptionist </td>
				</tr>
								<tr>
					<td colspan="4">Module 1: Introduction to Reception and Receptionist </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Reception and Receptionist</td>
					<td> </td>
					<td><span><i></i> 00:26:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 2: Business Telephone Skills </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Business Telephone Skills</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 3: Representing Your Boss and Company </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Representing Your Boss and Company</td>
					<td> </td>
					<td><span><i></i> 00:34:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 4: Mail Services and Shipping </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mail Services and Shipping</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 5: Travel Arrangements </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Travel Arrangements</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 6: Organising Meeting and Conferences </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Organising Meeting and Conferences</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 7: Time Management </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Time Management</td>
					<td> </td>
					<td><span><i></i> 00:35:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 8: Record Keeping and Filing Systems </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Record Keeping and Filing Systems</td>
					<td> </td>
					<td><span><i></i> 00:28:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 9: Business Writing Skills </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Business Writing Skills</td>
					<td> </td>
					<td><span><i></i> 00:40:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 10 :Organisational Skills  </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Organisational Skills</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Communication Skills </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Communication Skills</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 12: Customer Service </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 13:  Effective Planning and Scheduling </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Effective Planning and Scheduling</td>
					<td> </td>
					<td><span><i></i> 00:46:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 14: Invoicing/Petty Cash </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Invoicing/Petty Cash</td>
					<td> </td>
					<td><span><i></i> 00:27:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam - Receptionist</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam - Receptionist</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
			<h2>Frequently Asked Questions</h2>
                        <div>
                            <div>
                                <span>
                                    Are there any prerequisites for taking the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        There are no specific prerequisites for this course, nor
                                        are there any formal entry requirements. All you need is
                                        an internet connection, a good understanding of English
                                        and a passion for learning for this course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I access the course at any time, or is there a set
                                    schedule?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        You have the flexibility to access the course at any time
                                        that suits your schedule. Our courses are self-paced,
                                        allowing you to study at your own pace and convenience.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How long will I have access to the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        For this course, you will have access to the course
                                        materials for 1 year only. This means you can review the
                                        content as often as you like within the year, even after
                                        you've completed the course. However, if you buy Lifetime
                                        Access for the course, you will be able to access the
                                        course for a lifetime.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Is there a certificate of completion provided after
                                    completing the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Yes, upon successfully completing the course, you will
                                        receive a certificate of completion. This certificate can
                                        be a valuable addition to your professional portfolio and
                                        can be shared on your various social networks.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I switch courses or get a refund if I'm not satisfied
                                    with the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        We want you to have a positive learning experience. If
                                        you're not satisfied with the course, you can request a
                                        course transfer or refund within 14 days of the initial
                                        purchase.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How do I track my progress in the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Our platform provides tracking tools and progress
                                        indicators for each course. You can monitor your progress,
                                        completed lessons, and assessments through your learner
                                        dashboard for the course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    What if I have technical issues or difficulties with the
                                    course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        If you encounter technical issues or content-related
                                        difficulties with the course, our support team is
                                        available to assist you. You can reach out to them for
                                        prompt resolution.
                                    </p>
                                </div>
                            </div>
                        </div>

Janets

Trainers Course

<p>Did you know that medical receptionists are in high demand? According to the Office of National Statistics, healthcare and social assistance jobs have the highest growth rate in the UK. This means that if you are looking for a career that is not only in demand but also fulfilling, becoming a medical receptionist is a great option.</p> <p>Our Medical Receptionist Level 3 &amp; 5 course is designed to give you the knowledge and skills required to succeed in this dynamic and exciting career. The course covers both Level 3 and 5 curriculum, starting from the basics and progressing to higher knowledge. This means that you will be equipped with a strong foundation of knowledge to take on any challenges that come your way.</p> <p>Moreover, our course is endorsed by the Quality Licence Scheme, a leading accreditation body that ensures the highest standards of education and training. As a result, learners who complete our course will receive a<strong> Level 5 Endorsed Certificate </strong>hardcopy free of charge.</p> <p>But that's not all - we believe that learning should not just be about getting a certificate, but also about gaining practical skills and knowledge that can help you succeed in your career. That's why we are offering five career-guided courses for free with our QLS course. These courses include Career Development Plan Fundamentals, Networking Skills for Personal Success, Boost Your Confidence and Self-Esteem, CV Writing and Job Searching, and Learn to Reduce and Manage Stress.</p> <p>So, not only will you get a comprehensive education in medical receptionist skills, but you will also gain additional skills that will help you excel in your career. Don't miss out on this opportunity to invest in your future - enrol in our Medical Receptionist Level 3 &amp; 5 course today!</p> <p><strong>Learning outcomes for Medical Receptionist Level 3 &amp; 5 course:</strong></p> <ul> <li>Gain a thorough understanding of the healthcare industry and the role of medical receptionists in it.</li><li>Develop skills in organising schedules and maintaining medical records to ensure the smooth running of medical offices.</li><li>Learn how to create and maintain effective filing systems in medical offices to ensure easy retrieval of information.</li><li>Understand the importance of confidentiality in a medical environment and learn how to handle sensitive information.</li><li>Develop time management skills to ensure efficient use of time and effective completion of tasks.</li><li>Gain knowledge of medical jargon and terminology to communicate effectively with medical professionals.</li><li>Learn about legal aspects and ethics in healthcare to ensure compliance with regulations and ethical standards.</li></ul> <p><strong>Please Note: </strong>Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p><strong>Diploma in Medical Receptionist Level 3 &amp; 5 Description: </strong></p> <p><strong>Level 3:</strong></p> <p>Our Level 3 curriculum is designed to provide learners with a strong foundation in the basics of healthcare and medical receptionist skills. This includes an introduction to the healthcare industry and the role of medical receptionists within it. Learners will develop skills in organising schedules and maintaining medical records, which are essential for the smooth running of medical offices. They will also learn about effective filing systems in medical offices, ensuring easy retrieval of information. Additionally, confidentiality in a medical environment is covered in-depth, teaching learners how to handle sensitive information with discretion. Finally, time management skills are developed to ensure efficient use of time and effective completion of tasks.</p> <p><strong>Level 5:</strong></p> <p>Our Level 5 curriculum builds on the foundation provided in Level 3 and delves deeper into advanced medical receptionist skills. Learners will gain knowledge of medical jargon and terminology, enabling them to communicate effectively with medical professionals. Additionally, maintaining workplace safety is covered, ensuring learners understand how to create a safe working environment for all. Information technology in healthcare is also covered, equipping learners with the necessary skills to use technology to their advantage. Finally, legal aspects and ethics in healthcare are explored in detail, teaching learners about regulations and ethical standards in the healthcare industry.</p> <p><strong>This bundle comprises the following courses:</strong><strong><br /></strong></p> <p><strong>QLS Endorsed Course:</strong></p> <ul> <li><strong>Course 01:</strong> Diploma in Medical Receptionist at QLS Level 5</li></ul> <p><strong>CPD QS Accredited Courses:</strong></p> <ul> <li><strong>Course 01:</strong> Career Development Plan Fundamentals</li><li><strong>Course 02:</strong> Networking Skills for Personal Success</li><li><strong>Course 03:</strong> Boost Your Confidence and Self-Esteem</li><li><strong>Course 04:</strong> CV Writing and Job Searching</li><li><strong>Course 05:</strong> Learn to Reduce and Manage Stress</li></ul> <p><strong>Certificate</strong></p> <p>In pursuing this QLS-endorsed course, learners attain a profound understanding and amplify their professional prowess, enriching their curriculum vitae.</p> <p>The Quality Licence Scheme stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.</p> <p>Upon completion, learners will receive an Diploma in Medical Receptionist at QLS Level 5 Endorsed hard copy certificate, making it easy for them to showcase their achievements.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        15 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <ul> <li>Individuals looking to pursue a career as a medical receptionist.</li><li>Current medical receptionists looking to improve their skills and knowledge.</li><li>Healthcare professionals looking to gain an understanding of the role of medical receptionists.</li><li>Individuals interested in working in the healthcare industry.</li><li>Individuals looking for a career change.</li></ul> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <ul> <li>Medical Receptionist - £17,000 - £23,000 per year.</li><li>Medical Secretary - £19,000 - £27,000 per year.</li><li>Medical Administrator - £18,000 - £26,000 per year.</li><li>Healthcare Assistant - £17,000 - £21,000 per year.</li><li>Office Manager - £24,000 - £35,000 per year.</li><li>Healthcare Administrator - £19,000 - £27,000 per year.</li><li>Personal Assistant - £22,000 - £35,000 per year.</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Imperial Academy

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Medical Receptionist Level 3 & 5

<p><span>Receptionist jobs near me is one of the most searched jobs in the job listing sites. In the fast-paced corporate world of London, a corporate receptionist is a beacon of professionalism and efficiency. Imagine being the first point of contact, the welcoming face that sets the tone for esteemed businesses. Corporate receptionist jobs in London offer an exciting blend of challenges and opportunities, where every interaction is a chance to make a lasting impression. From managing phone calls to orchestrating travel arrangements, the responsibilities are diverse, making this career path both dynamic and rewarding.</span></p>
<p><span>Stepping into the shoes of a corporate receptionist means embracing a multifaceted role encompassing various modules. From mastering business telephone etiquette to efficiently managing mail services, each course module equips learners with essential skills tailored for success in this field. Whether representing your boss and company with finesse or honing impeccable communication skills, the journey of becoming a corporate receptionist in London is filled with growth and development.</span></p>
<p><span>Corporate receptionist vacancies are not just about answering calls or scheduling meetings; they are about embodying the essence of professionalism and organisational prowess. Through this course, learners delve into the intricacies of time management, customer service, and effective planning, ensuring they are well-prepared to navigate the demands of the corporate world. Joining this course isn't just about securing a job; it's about embarking on a journey towards becoming an indispensable asset in corporate reception and administration.</span></p>
<h4><strong><span>Learning Outcomes:</span></strong></h4>
<ol>
<li><span>Master business telephone skills for effective communication.</span></li>
<li><span>Develop proficiency in representing both boss and company with professionalism.</span></li>
<li><span>Acquire knowledge in managing mail services and shipping efficiently.</span></li>
<li><span>Demonstrate expertise in organising meetings, conferences, and travel arrangements.</span></li>
<li><span>Cultivate essential skills in time management, record-keeping, and customer service.</span></li>
</ol>
<h3><strong>Why buy this Corporate Receptionist course?</strong></h3>
<ol>
<li><span>Unlimited access to the course for a lifetime.</span></li>
<li><span>Opportunity to earn a certificate accredited by the </span><strong><span>CPD Quality Standards</span></strong><span> and </span><strong><span>CIQ </span></strong><span>after completing this course.</span></li>
<li><span>Structured lesson planning in line with industry standards.</span></li>
<li><span>Immerse yourself in innovative and captivating course materials and activities.</span></li>
<li><span>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</span></li>
<li><span>Flexibility to complete the Course at your own pace, on your own schedule.</span></li>
<li><span>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</span></li>
<li><span>Unlock career resources for CV improvement, interview readiness, and job success.</span></li>
</ol>
<h3><strong>Certification</strong></h3>
<p>After studying the course materials of the <strong>Corporate Receptionist</strong> you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</p>
<h3><strong>Who is this Corporate Receptionist course for?</strong></h3>
<ul>
<li><span>Individuals seeking corporate receptionist jobs in London.</span></li>
<li><span>Aspiring receptionists interested in honing their skills.</span></li>
<li><span>Professionals aiming to enhance their administrative capabilities.</span></li>
<li><span>Graduates looking to enter the corporate world.</span></li>
<li><span>Anyone interested in pursuing a career in customer-facing roles.</span></li>
</ul>
<h3><strong>Prerequisites</strong></h3>
<p>This <strong>Corporate Receptionist </strong>was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</p>
<h3><strong>Career path</strong></h3>
<ul>
<li><strong><span>Corporate Receptionist:</span></strong><span> £20,000 - £25,000 per annum</span></li>
<li><strong><span>Dental Receptionist Jobs:</span></strong><span> £21,000 - £27,000 per annum</span></li>
<li><strong><span>Hotel Receptionist:</span></strong><span> £18,000 - £23,000 per annum</span></li>
<li><strong><span>Vet Receptionist Jobs:</span></strong><span> £19,000 - £24,000 per annum</span></li>
</ul><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Introduction to Reception and Receptionist</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Reception and Receptionist</td>
					<td> </td>
					<td><span><i></i> 00:29:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Business Telephone Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Business Telephone Skills</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Representing Your Boss and Company</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Representing Your Boss and Company</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Mail Services and Shipping </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mail Services and Shipping</td>
					<td> </td>
					<td><span><i></i> 00:26:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Travel Arrangements</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Travel Arrangements</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Organising Meeting and Conferences</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Organising Meeting and Conferences</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Time Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Time Management</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Record Keeping and Filing Systems</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Record Keeping and Filing Systems</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Business Writing Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Business Writing Skills</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 10: Communication Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Communication Skills</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Customer Service</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 12: Effective Planning and Scheduling</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Effective Planning and Scheduling</td>
					<td> </td>
					<td><span><i></i> 00:39:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 13: Invoicing/Petty Cash</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Invoicing/Petty Cash</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Studyhub UK

Corporate Receptionist

<p><strong>24 Hour Flash Deal **25-in-1 </strong><strong>Receptionist Excellence: Essential Skills for Front Desk Professionals </strong><strong>Mega Bundle**</strong></p><p><strong> </strong><strong>Receptionist Excellence: Essential Skills for Front Desk Professionals </strong><strong>Enrolment Gifts  **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter **</strong></p><p>Take the initial steps toward a successful long-term career by studying the <strong>Receptionist Excellence: Essential Skills for Front Desk Professionals</strong> package online with <strong>Studyhub </strong>through our online learning platform. The Receptionist Excellence: Essential Skills for Front Desk Professionals bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.</p><p>This <strong>Receptionist Excellence: Essential Skills for Front Desk Professionals </strong>course provides complete 360-degree training on Receptionist Excellence: Essential Skills for Front Desk Professionals. You'll get not one, not two, not three, but <strong>twenty-five </strong>Receptionist Excellence: Essential Skills for Front Desk Professionals courses included in this course. Plus Studyhub's signature <strong>Forever Access</strong> is given as always, meaning these Receptionist Excellence: Essential Skills for Front Desk Professionals courses are yours for as long as you want them once you enrol in this course</p><p><strong>This Receptionist Excellence: Essential Skills for Front Desk Professionals Bundle consists the following career oriented courses:</strong></p><ul><li>Course 01: Receptionist Diploma</li><li>Course 02: Medical Receptionist</li><li>Course 03: School Receptionist</li><li>Course 04: Hotel Front Desk Operations</li><li>Course 05: Customer Service Manager Training and Front Desk Certification</li><li>Course 06: Effective Communication Skills Diploma</li><li>Course 07: Telephone Etiquette Online Training</li><li>Course 08: Telephone Customer Service Training</li><li>Course 09: Time Management</li><li>Course 10: Email Writing Training</li><li>Course 11: Conflict Resolution</li><li>Course 12: Stress Management Training</li><li>Course 13: Creative Problem Solving</li><li>Course 14: Positive Psychology Course</li><li>Course 15: Dealing With Difficult People - Diploma</li><li>Course 16: Hotel Management with Hotel Receptionist and Hospitality Management</li><li>Course 17: Emotional Intelligence and Social Management Diploma</li><li>Course 18: Diversity Training</li><li>Course 19: Workplace Confidentiality</li><li>Course 20: Customer Service Management: Recovering Difficult Customers</li><li>Course 21: Professional Crisis Management Certificate</li><li>Course 22: Data Documentation and Record Keeping Best Practices</li><li>Course 23: Principles of Team Leading</li><li>Course 24: Health and Safety at Workplace</li><li>Course 25: Decision Making and Critical Thinking Online Course</li></ul> <p>The <strong>Receptionist Excellence: Essential Skills for Front Desk Professionals </strong>course has been prepared by focusing largely on Receptionist Excellence: Essential Skills for Front Desk Professionals career readiness. It has been designed by our Receptionist Excellence: Essential Skills for Front Desk Professionals specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners.</p><p>The Receptionist Excellence: Essential Skills for Front Desk Professionals Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Receptionist Excellence: Essential Skills for Front Desk Professionals bundle course has been created with <strong>twenty-five </strong>premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.</p><p>This Receptionist Excellence: Essential Skills for Front Desk Professionals Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Receptionist Excellence: Essential Skills for Front Desk Professionals Elementary modules, allowing our students to grasp each lesson quickly.</p><p>The Receptionist Excellence: Essential Skills for Front Desk Professionals course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.</p><p><strong>In this exclusive </strong><strong>Receptionist Excellence: Essential Skills for Front Desk Professionals </strong><strong>bundle, you really hit the jackpot. Here's what you get:</strong></p><ul><li>Step by step Receptionist Excellence: Essential Skills for Front Desk Professionals lessons</li><li>One to one assistance from Receptionist Excellence: Essential Skills for Front Desk Professionalsprofessionals if you need it</li><li>Innovative exams to test your knowledge after the Receptionist Excellence: Essential Skills for Front Desk Professionalscourse</li><li>24/7 customer support should you encounter any hiccups</li><li>Top-class learning portal</li><li>Unlimited lifetime access to all twenty-five Receptionist Excellence: Essential Skills for Front Desk Professionals courses</li><li>Digital Certificate, Transcript and student ID are all included in the price</li><li>PDF certificate immediately after passing</li><li>Original copies of your Receptionist Excellence: Essential Skills for Front Desk Professionals certificate and transcript on the next working day</li><li>Easily learn the Receptionist Excellence: Essential Skills for Front Desk Professionals skills and knowledge you want from the comfort of your home</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This <strong>Receptionist Excellence: Essential Skills for Front Desk Professionals </strong>training is suitable for -</p><ul><li>Students</li><li>Recent graduates</li><li>Job Seekers</li><li>Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Receptionist Excellence: Essential Skills for Front Desk Professionals</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To participate in this <strong>Receptionist Excellence: Essential Skills for Front Desk Professionals </strong>course, all you need is -</p><ul><li>A smart device</li><li>A secure internet connection</li><li>And a keen interest in Receptionist Excellence: Essential Skills for Front Desk Professionals</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>You will be able to kickstart your <strong>Receptionist Excellence: Essential Skills for Front Desk Professionals </strong>career because this course includes various courses as a bonus. This bundle is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Receptionist Excellence: Essential Skills for Front Desk Professionals career opportunities.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><ul><li>CPD Accredited e-Certificate - Free</li><li>CPD Accredited Hardcopy Certificate - Free</li><li>Enrolment Letter - Free</li><li>Student ID Card - Free</li></ul></div>

                        </div>

Receptionist Excellence: Essential Skills for Front Desk Professionals

<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div>
			<div></div>
		</div>
				</div>
				</div>
				<div>
				<div>
			
				</div>
				<div>
				<div>
					<div><p>This course stands out as an essential stepping stone for individuals aiming to excel in the hospitality sector. As the frontline face of the hotel industry, a Hotel Receptionist plays a pivotal role in shaping the guest's first impression. This Receptionist Course has been meticulously designed to equip learners with the knowledge and skills they need to shine in this position.</p><p>Starting with the basics, the Course takes students through the core duties. From managing reservations and greeting guests with warmth to handling inquiries, the course ensures that every attendee is well-versed in the daily operations at the hotel's front desk. Moreover, emphasis is laid on the importance of effective communication, given that a Hotel Receptionist often bridges the gap between guests and other hotel departments.</p><p>Lastly, with the ever-evolving nature of the hospitality industry, this Receptionist Course highlights the future trends and expectations in the role of a Hotel Receptionist. It offers insights into the technological advancements that are redefining guest experiences and how a Hotel Receptionist can stay abreast of these changes. By the end of the course, learners will not only understand the intricacies of their role but will also be prepared for the dynamic future of hotel reception.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</div></section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Gain an understanding of the fundamental duties of a Hotel Receptionist.  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Develop communication skills tailored for hotel guest interactions.  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Master telephone etiquette in a hotel setting.  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Understand the importance of teamwork in hotel departments.  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Learn about safety and legal concerns in hospitality.  </span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					</div>
				</div>
				<div>
				<div>
					
			</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Acquire in-depth knowledge of the role of a Hotel Receptionist.  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Improve communication techniques specific to hotel guests.  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Gain a competitive edge in the hotel job market.  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Understand the intricacies of hospitality brand standards.  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Enhance safety and administrative skills.  </span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Career Path</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Hotel Receptionist  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Guest Relations Manager  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Front Desk Supervisor  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Hotel Manager  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Hospitality Consultant</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>An interest in the hospitality sector.  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Basic computer proficiency.  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Eagerness to improve communication skills.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Hotel Receptionist Diploma</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>An Overview of Hotel Reception</td><td><span>🕐 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Hotel Reception Standard Procedures</td><td><span>🕐 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Communication Skills Required for Hotel Reception</td><td><span>🕐 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service in Hotel Reception</td><td><span>🕐 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Telephone Handling in a Hotel</td><td><span>🕐 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Handle Difficult Hotel Guests</td><td><span>🕐 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Administrative Skills as a Hotel Receptionist</td><td><span>🕐 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Computer Skills and Programs</td><td><span>🕐 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Brand Standards in the Hospitality World</td><td><span>🕐 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Being a Team Player: Working with Other Hotel Departments</td><td><span>🕐 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Safety and Security in the Hotel</td><td><span>🕐 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Sales and Marketing as a Hotel Receptionist</td><td><span>🕐 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dressing the Part: Creating the Professional Look in Hospitality</td><td><span>🕐 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Keeping Stress Under Control on the Job</td><td><span>🕐 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Legal Issues in Hospitality</td><td><span>🕐 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Future for Hotel Receptionists</td><td><span>🕐 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Assessment</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Hotel Receptionist Diploma</td><td><span>🕐 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Skill Up

Hospitality & Catering

Hospitality Management

Hotel Management

Hospitality & Tourism

Master the role of a Hotel Receptionist with our top Hotel Receptionist Diploma. Learn procedures, communication, and brand standards in hospitality.

Hotel Receptionist Diploma

<div>
						<div>
							<div>
							<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
			<h2>Overview
</h2>		</div>
				</div>
				<div>
				<div>
								<div>
					<p><span>This comprehensive course on </span><b><span>Receptionist</span></b> will deepen your understanding on this topic.</p><p><span><span>After successful completion of this course you can acquire the required skills in this sector. This </span><b>Receptionist</b> comes with accredited certification, which will enhance your CV and make you worthy in the job market.</span></p><p><span><span>So enrol in this course today to fast track your career ladder.</span></span></p>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
				<section>
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			<div>
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			<h2>How will I get my certificate?</h2>		</div>
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					<p>You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.</p>					</div>
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			<h2>Who is This course for?</h2>		</div>
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					<p><span>There is no experience or previous qualifications required for enrolment on this </span><b><span>Receptionist</span></b>. It is available to all students, of all academic backgrounds.</p>					</div>
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			<h2>Requirements</h2>		</div>
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					<p><span>Our </span><b><span>Receptionist</span></b> is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.</p><p><span><span>There is no time limit for completing this course, it can be studied in your own time at your own pace.</span></span></p>					</div>
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			<h2>Career Path</h2>		</div>
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					<p><span>Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business &amp; Management, Admin, Accountancy &amp; Finance, Secretarial &amp; PA, Teaching &amp; Mentoring etc.</span></p>					</div>
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					</div> <h3>Course Curriculum</h3><div><p>16 sections • 15 lectures • 06:34:00 total length</p></div><div><div><div><div><div></div></div></div></div><div><div><div><div><div><div><p>•Introduction to Reception and Receptionist: 00:26:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Business Telephone Skills: 00:19:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Representing Your Boss and Company: 00:34:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Mail Services and Shipping: 00:25:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Travel Arrangements: 00:24:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Organising Meeting and Conferences: 00:24:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Time Management: 00:35:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Record Keeping and Filing Systems: 00:28:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Business Writing Skills: 00:40:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Organisational Skills: 00:25:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Communication Skills: 00:25:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Customer Service: 00:16:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Effective Planning and Scheduling: 00:46:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Invoicing/Petty Cash: 00:27:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Assignment - Receptionist: 00:00:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Apex Learning

Professional Skills Course (PSC)

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					<div><p>Do you know what the key skills graduate employers look for? Most employers often emphasise on industry-standard skills and competencies while finding a suitable candidate for the organisation. </p><p>Skill Up experts specially designed this Receptionist Skills to provide a strong command of Receptionist Skills as well as with a solid foundation of industry-standard knowledge for learners like you. To become a qualified professional today, gain your desired skills and credentials to kickstart a successful career in the industry with this step-by-step training course. </p><p>Through this Receptionist Skills, you will gain both practical and theoretical understanding of Receptionist Skillsthat will increase your employability in the field, help you stand out from the competition and boost your earning potential in no time.</p><p>Meanwhile, in this Receptionist Skills experts included up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals. </p></div>
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										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
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										<span>Know how to use your theoretical knowledge to adapt in any working environment</span>
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										<span>Get help from our expert tutors anytime you need</span>
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										<span>Access to course contents that are designed and prepared by industry professionals</span>
									</li>
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										<span>Study at your convenient time and from wherever you want</span>
									</li>
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			<h2> <b>Why should I take this course?</b></h2>		</div>
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										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
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										<span>You will receive a completion certificate upon completing the course.</span>
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										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
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										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
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										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
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										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
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										<span>Access to a computer or digital device with internet connectivity.</span>
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                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Module 1: Introduction to Reception and Receptionist </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Introduction to Reception and Receptionist</td><td><span>🕐 00:26:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 2: Business Telephone Skills </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Business Telephone Skills</td><td><span>🕐 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 3: Representing Your Boss and Company </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Representing Your Boss and Company</td><td><span>🕐 00:34:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 4: Mail Services and Shipping </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Mail Services and Shipping</td><td><span>🕐 00:25:00</span></td>
				</tr>
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					<td colspan="4"><strong>Module 5: Travel Arrangements </strong></td>
				</tr>
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					<td>▶</td>
					<td>Travel Arrangements</td><td><span>🕐 00:26:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 6: Organising Meeting and Conferences </strong></td>
				</tr>
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					<td>▶</td>
					<td>Organising Meeting and Conferences</td><td><span>🕐 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 7: Time Management </strong></td>
				</tr>
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					<td>▶</td>
					<td>Time Management</td><td><span>🕐 00:35:00</span></td>
				</tr>
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					<td colspan="4"><strong>Module 8: Record Keeping and Filing Systems </strong></td>
				</tr>
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					<td>▶</td>
					<td>Record Keeping and Filing Systems</td><td><span>🕐 00:28:00</span></td>
				</tr>
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					<td colspan="4"><strong> Module 9: Business Writing Skills </strong></td>
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					<td>▶</td>
					<td>Business Writing Skills</td><td><span>🕐 00:39:00</span></td>
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					<td colspan="4"><strong>Module 10: Organisational Skills  </strong></td>
				</tr>
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					<td>▶</td>
					<td>Organisational Skills</td><td><span>🕐 00:25:00</span></td>
				</tr>
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					<td colspan="4"><strong>Module 11: Communication Skills </strong></td>
				</tr>
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					<td>▶</td>
					<td>Communication Skills</td><td><span>🕐 00:25:00</span></td>
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					<td colspan="4"><strong>Module 12: Customer Service </strong></td>
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					<td>▶</td>
					<td>Customer Service</td><td><span>🕐 00:16:00</span></td>
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					<td colspan="4"><strong>Module 13:  Effective Planning and Scheduling </strong></td>
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					<td>▶</td>
					<td>Effective Planning and Scheduling</td><td><span>🕐 00:46:00</span></td>
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					<td colspan="4"><strong>Module 14: Invoicing/Petty Cash </strong></td>
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					<td>▶</td>
					<td>Invoicing/Petty Cash</td><td><span>🕐 00:27:00</span></td>
				</tr>
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					<td colspan="4"><strong>Order Your Certificate</strong></td>
				</tr>
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					<td><i></i></td>
					<td>Order Your Certificate</td><td><span>🕐 00:00:00</span></td>
				</tr>
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					<td colspan="4"><strong>Mock Exam</strong></td>
				</tr>
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					<td><i></i></td>
					<td>Mock Exam - Receptionist Skills</td><td><span>🕐 00:20:00</span></td>
				</tr>
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					<td colspan="4"><strong>Final Exam</strong></td>
				</tr>
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					<td><i></i></td>
					<td>Final Exam - Receptionist Skills</td><td><span>🕐 00:20:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Employability Skills

Do you know what the key skills graduate employers look for? Most employers often emphasise on industry-standard skills

Receptionist Skills

<h3><b>Overview</b></h3>
<p><span>In the bustling world of healthcare, the role of a medical receptionist is pivotal. Suppose you've ever found yourself intrigued by medical receptionist jobs or wondered about the kind of medical receptionist interview questions you might face. In that case, our 'Medical Receptionist' course is tailor-made for you. Not only will this course guide you through the intricacies of the job, but it will also help you locate medical receptionist jobs near you. Dive deep into a curriculum that covers everything from the basics of healthcare to the nuances of medical jargon. By the end of this course, you'll be well-prepared to embark on a rewarding career and even consider furthering your education with a medical receptionist course.</span></p>
<p><strong><span>Learning Outcomes:</span></strong></p>
<ol>
<li><span>Understand the foundational principles of healthcare and the role of receptionists within the sector.</span></li>
<li><span>Master the art of organising schedules and maintaining medical records efficiently.</span></li>
<li><span>Gain proficiency in establishing effective filing systems specific to medical offices.</span></li>
<li><span>Understand confidentiality's importance in a medical setting and learn the key terminologies used in the healthcare sector.</span></li>
<li><span>Acquire knowledge about the legal aspects, ethics, and the role of information technology in healthcare.</span></li>
</ol>
<h3><strong>Why buy this Medical Receptionist course?</strong></h3>
<ol>
<li><span>Unlimited access to the course for forever</span></li>
<li><b>Digital Certificate, Transcript, student ID</b><span> all included in the price</span></li>
<li><span>Absolutely no hidden fees</span></li>
<li><span>Directly receive </span><b>CPD </b><span>accredited qualifications after course completion</span></li>
<li><span>Receive one to one assistance on every weekday from professionals</span></li>
<li><span>Immediately receive the PDF certificate after passing</span></li>
<li><span>Receive the original copies of your certificate and transcript on the next working day</span></li>
<li><span>Easily learn the skills and knowledge from the comfort of your home</span></li>
</ol>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials of the </span><b>Medical Receptionist</b><span> you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>
<h3><b>Who is this Medical Receptionist course for?</b></h3>
<ul>
<li><span>Individuals keen on pursuing a career in the healthcare administrative sector.</span></li>
<li><span>Those curious about the daily responsibilities and challenges faced by medical receptionists.</span></li>
<li><span>Aspiring professionals looking to understand the technological and ethical aspects of healthcare administration.</span></li>
<li><span>Anyone aiming to enhance their knowledge about medical jargon and workplace safety in medical settings.</span></li>
<li><span>Job seekers wanting to stand out in interviews and secure medical receptionist positions.</span></li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Medical Receptionist </b><span>was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Career path</b></h3>
<ul>
<li><strong><span>Medical Receptionist:</span></strong><span> £18,000 - £22,000 per annum</span></li>
<li><strong><span>Medical Records Clerk:</span></strong><span> £20,000 - £24,000 per annum</span></li>
<li><strong><span>Healthcare Administrator:</span></strong><span> £23,000 - £28,000 per annum</span></li>
<li><strong><span>Medical Office Manager:</span></strong><span> £25,000 - £30,000 per annum</span></li>
<li><strong><span>Health Information Technician:</span></strong><span> £22,000 - £26,000 per annum</span></li>
<li><strong><span>Medical Scheduler:</span></strong><span> £19,000 - £23,000 per annum</span></li>
</ul><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Medical Receptionist</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 1: Introduction to Healthcare and Receptionists</td>
					<td> </td>
					<td><span><i></i> 00:32:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 2: Organise Schedules</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 3: Maintaining Medical Records</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 4: Effective Filing Systems in Medical Offices</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 5: Confidentiality in a Medical Environment</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 6: Time Management</td>
					<td> </td>
					<td><span><i></i> 00:37:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 7: Medical Jargon and Terminology</td>
					<td> </td>
					<td><span><i></i> 00:27:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 8: Maintaining Workplace Safety</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 9: Information Technology in Health Care</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 10: Legal aspects and Ethics</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam - Medical Receptionist</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam - Medical Receptionist</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

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