Name: Performance Management
Price: 1500 GBP
Availability: InStock

Redhill

<h3><b>Samba training course description</b></h3>
      <p>Samba enables UNIX/Linux machines to act as Microsoft File and Print servers. This two day hands on training course progresses from the basics of installing samba and simple configurations through to authentication issues and troubleshooting.</p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
       <li>Install and configure Samba.</li>
					<li>Administrate file and printer sharing.</li>
					<li>Secure Samba servers.</li>
                    <li>Troubleshoot Samba</li>
                  </ul>
       
        <h5>
        <b>Samba training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Technical staff working with Samba.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p> Intro to UNIX Systems Administration<br />
                    TCP/IP Foundation.</p>
              
							<li><b>Duration</b></li>
							
              <p>2 days
						</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>Samba training course contents</b></h3>
      <ul>
				<li>What is Samba?</li><p>
File and print servers, Samba server roles,
Windows networking, NetBIOS, SMB. <br /><span>Hands on</span>
Microsoft File and Print shares, analysing the
network traffic.
</p><li>Installing Samba</li><p>
Source, binaries, where to find samba, building
and compiling Samba. <br /><span>Hands on</span> Download and
install Samba.
</p><li>Controlling Samba</li><p>
Samba daemons, starting and stopping Samba,
smbcontrol, Samba net command, smb.conf.
Viewing Samba status, smbclient. <br /><span>Hands on</span>
Starting and stopping Samba, testing the server.
</p><li>Samba configuration</li><p>
Simple shares, smb.conf variables, configuration
from a web browser, swat, enabling access to
swat. <br /><span>Hands on</span> Configuring samba servers and
clients.
</p><li>File sharing</li><p>
Basic shares, [homes], locking options, UNIX file
permissions, controlling user access, Windows
ACLs, virtual samba servers, browsing. <br /><span>Hands on</span>
File sharing and browsing.
</p><li>Print sharing</li><p>
Sharing printers, UNIX printing, CUPS, printer
drivers, [printers], PRINT$. <br /><span>Hands on</span> Samba print
server.
</p><li>Authentication</li><p>
Workgroups, domains, users and passwords,
Samba domain security, Samba password
backends: smbpasswd, tdbsam, nisplus, mysql,
Active Directory. <br /><span>Hands on</span> Securing samba
shares.
	</p><li>Troubleshooting</li><p>
Logging options, controlling logs, Samba utilities,
network protocols, .SMB/CIFS. Performance
tuning. <br /><span>Hands on</span> Troubleshooting Samba 
</p>
      </ul>

Systems & Network Training

Network & Security

Network Engineer

Definitive Samba for engineers

General Admission

<h3><b>Bluetooth training course description</b></h3>
        <p> Bluetooth is used by many kids these days but is probably under-utilised in business environments. This hands on training course provides an overview of what Bluetooth is, how it works, what it can be used for and how to configure it on different devices.</p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
         <li>Explain what Bluetooth is.</li>
              <li>Describe the Bluetooth protocol stack.</li>
              <li>Recognise the applications of Bluetooth.</li>
              <li>Configure Bluetooth.</li>
      </ul>
        <h5>
        <b>Bluetooth training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Anyone who needs to know more about Bluetooth.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>
                None.</p>
              
							<li><b>Duration</b></li>
							
              <p>2 days</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>Bluetooth training course contents</b></h3>
      <ul>
				<li>Classic Bluetooth</li><p>
				</p><li>Bluetooth overview</li><p>
Basics, standards, competing technologies.
</p><li>Bluetooth radio</li><p>
RF bands, power losses, frequency hopping.
</p><li>Bluetooth modulation</li><p>
PSK, DPSK, DPQSK.
</p><li>Bluetooth data transfer</li><p>
FH, TDD, FDMA, ACL, SCO, Bluetooth packets.
</p><li>Making connections</li><p>
Piconets, Scatternets, Pairing
</p><li>The protocol stack</li><p>
Baseband, Link Manager, L2CAP, SDP, GAP,
RFCOMM.
</p><li>Profiles</li><p>
FTP, DUN, LAN, Synch, HDP, GOEP/OBEX etc.
</p><li>Security</li><p>
Authentication, authorisation, encryption, risks.
</p><li>Bluetooth Low Energy</li><p>
</p><li>Introduction</li><p>
Bluetooth Smart and Bluetooth Smart Ready.
</p><li>BLE device types</li><p>
Design goals, terminology and core concepts.
</p><li>BLE usage models</li><p>
Presence detection, data broadcasting
connectionless models, gateways.
</p><li>BLE architecture</li><p>
Controller, host, applications and stack splits.
</p><li>BLE protocol stack</li><p>
Link layer, HCI, L2CAP.
</p><li>BLE profiles</li><p>
GAP roles, models, procedures, security modes,
data advertising.
</p><li>BLE security</li><p>
Pairing, bonding, data signing
</p><li>BLE applications</li><p>
Devices, services, profiles, peripherals 
</p>
      </ul>

Essential Bluetooth

<h3><b>Advanced Asterisk training course description</b></h3>
      <p> This 2 day hands-on Asterisk training course covers advanced Asterisk configuration including fault tolerant clusters, upgrading and patching Asterisk servers, firewall and NAT transversal, using databases to store Asterisk data. Practical sessions follow each major section to reinforce the theory.</p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
          <li>Configure advanced Asterisk features.</li>
										   	 <li>Utilise databases from Asterisk</li>
											 <li>Integrate Asterisk with SIP servers.</li>
                    						 <li>Build High Availability Asterisk clusters.</li>
                    						 <li>Maintain and secure Asterisk servers.</li>
                  </ul>
       
        <h5>
        <b>Advanced Asterisk training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Technical staff working with or evaluating Asterisk. </p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>Definitive Asterisk for engineers</p>
              
							<li><b>Duration</b></li>
							
              <p>2 days
						</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>Advanced Asterisk training course contents</b></h3>
      <ul>
				<li>Best Practice</li><p>
Review of basics, Channel best practice, dial plan
best practise.
				</p><li>Call Centre Features</li><p>
GUI, Asterisk Manager Interface, billing, CDR,
advanced IVR, ACD, Vici Dial. <br /><span>Hands on</span> Install
Vici-Dial
</p><li>Asterisk and Databases</li><p>
MySQL, LDAP, ODBC, dial plan from a Database,
storing CDR in a Database, <br /><span>Hands on</span> Dial plan in
MySQL, CDR in MySQL.
</p><li>TDM over Ethernet</li><p>
What is TDMoE, Asterisk to Asterisk TDMoE,
Phone Bridge. <br /><span>Hands on</span> * 2 * via TDMoE.
</p><li>High Availability Asterisk</li><p>
HA Linux - Virtual Servers, Fail-over steps, setting
up HA Linux, configuring Asterisk for fail-over on
HA Linux, <br /><span>Hands on</span> Configure Asterisk HA.
</p><li>Advanced Dial plans</li><p>
Asterisk Gateway Interface, AGI IVR applications,
Multiple switches sharing Dial plans, ENUM,
DUNDI. <br /><span>Hands on</span> Configure DUNDI.
</p><li>Integration</li><p>
Legacy PBX, SIP Proxys, OpenSER. <br /><span>Hands on</span>
Configure SER to work with Asterisk.
</p><li>Asterisk Maintenance</li><p>
Asterisk upgrades, implementing patches,
advanced debugging,
</p><li>Security</li><p>
Firewalls, NAT, Asterisk security issues. <br /><span>Hands on</span> Configure Asterisk to work through a Firewall
and NAT. 
</p>
      </ul>

Advanced Asterisk for Engineers

<h3><b>CCNA training course description</b></h3>
        <p>The Implementing and Administering Cisco
Solutions (CCNA) course gives you a broad range of
fundamental knowledge for all IT careers. Through a
combination of lecture, hands-on labs, and self-study,
you will learn how to install, operate, configure, and
verify basic IPv4 and IPv6 networks. The course covers
configuring network components such as switches,
routers, and wireless LAN controllers; managing
network devices; and identifying basic security threats.
It also gives a foundation in network programmability,
and software-defined networking</p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
     <li>Install, configure, and operate a small to medium
sized network</li>
<li> Gain a foundation in the essentials of networking,
security, and automation</li>
<li> Prepare for the 200-301 CCNA exam, which
earns CCNA certification</li>
 
                  </ul>
        <h5>
        <b>CCNA training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>
    Network support help desk technicians involved in the
basic installation, operation, and verification of Cisco
networks. Anyone seeking CCNA certification.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>Introduction to Data communications &amp; networking</p>
              
							<li><b>Duration</b></li>
							
              <p>5 days</p>
              
							
              
              
						</ul>
					</div>
				</div>
			
				 <h3><b>CCNA training course content</b></h3>
				
      <ul>
				<li>After taking this course, you should be able to:</li><p>
Identify the components of a computer network and
describe their basic characteristics.<br />
Understand the model of host-to-host communication.<br />
Describe the Cisco IOS software.<br />
Describe LANs and the role of switches within LANs.<br />
Describe Ethernet and describe the operation of switches.<br />
Install a switch and perform the initial configuration.<br />
Describe the TCP/IP Internet layer, IPv4, its addressing
scheme, and subnetting.<br />
Describe the TCP/IP Transport and Application layers
Explore functions of routing.<br />
Implement basic configuration on a Cisco router.<br />
Explain host-to-host comms across switches and routers.<br />
Identify and resolve common switched network issues
and common problems associated with IPv4 addressing.<br />
Describe IPv6 main features and addresses, and
configure and verify basic IPv6 connectivity.<br />
Describe static routing.<br />
Describe, implement, and verify VLANs and trunks.<br />
Describe inter VLAN routing.<br />
Explain the basics of dynamic routing protocols and
describe components and terms of OSPF.<br />
Explain how STP and RSTP work.<br />
Configure link aggregation using EtherChannel.<br />
Describe the purpose of Layer 3 redundancy protocols.<br />
Describe basic WAN and VPN concepts.<br />
Describe the operation of access control lists (ACLs) and
their applications in the network.<br />
Configure Internet access using DHCP clients and
explain and configure NAT on Cisco routers.<br />
		  Describe
basic QoS concepts.<br />
Describe the concepts of wireless networks, which types
of wireless networks can be built, and how to use
Wireless LAN Controllers (WLCs).<br />
Describe network and device architectures, introduce
virtualization, network programmability and SDN and
describe smart network management solutions such as
Cisco DNA Centerâ¢, SD-Access, and SD-WAN.<br />
Configure basic IOS system monitoring tools.<br />
Describe the management of Cisco devices.<br />
Describe the current security threat landscape.<br />
Describe threat defence technologies.<br />
		  Implement a basic
security configuration of the device management plane.<br />
Implement basic steps to harden network devices. 

</p><li>Detailed course outline</li><p>
Exploring the Functions of Networking.<br />
The Host-to-Host Communications Model.<br />
Operating Cisco IOS Software.<br />
Introducing LANs.<br />
Exploring the TCP/IP Link Layer.<br />
Starting a Switch.<br />
The TCP/IP IP layer, IPv4 Addressing, and Subnets.<br />
The TCP/IP Transport Layer and Application Layer.<br />
Exploring the Functions of Routing.<br />
Configuring a Cisco Router.<br />
Exploring the Packet Delivery Process.<br />
Troubleshooting a Simple Network.<br />
Introducing Basic IPv6.<br />
Configuring Static Routing.<br />
Implementing VLANs and Trunks.<br />
Routing Between VLANs.<br />
Introducing OSPF.<br />
Redundant Switched Topologies with EtherChannel.<br />
Explaining Basics of ACL.<br />
Enabling Internet Connectivity.<br />
Explaining the Evolution of Intelligent Networks.<br />
Introducing System Monitoring.<br />
Managing Cisco Devices.<br />
Securing Administrative Access.<br />
Implementing Device Hardening.


</p><li>Self-Study: </li><p>
Building Redundant Switched Topologies.<br />
Exploring Layer 3 Redundancy.<br />
Introducing WAN Technologies.<br />
Introducing QoS.<br />
Explaining Wireless Fundamentals.<br />
Introducing Architectures and Virtualization.<br />
Examining the Security Threat Landscape.<br />
Threat Defense Technologies. 
</p>
      </ul>

CCNA

<h3><b>BGP training course description</b></h3>
        <p>A detailed study of BGP, from the basics of how it
works through to advanced issues such as route
reflectors, policy, filtering, route selection and routing
registries. The course culminates with a study of an
industrial strength BGP template illustrating important
issues such as bogon filtering. Practical hands on with
routers follow the major sessions to reinforce the
theory. </p>
				<p><b>A multiple choice exam, leading to the LAIT III
certification, is available after the course. The exam
consists of 60 questions and lasts 2 hours.
</b></p>
		
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
        <li>Connect enterprises to the Internet, and ISPs to each other.</li>
        <li>Describe how BGP works.</li>
        <li>List, describe and configure the main BGP attributes.</li>
        <li>Implement and troubleshoot BGP.</li>
        <li>Work with route aggregation and calculate CIDR prefixes in seconds.</li>
        <li>Influence traffic paths with BGP.</li>
        
        </ul>
        <h5>
        <b>BGP training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Anyone who will be working with BGP.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>TCP/IP Foundation for engineers<br />
                Definitive IP routing for engineers.</p>
              
							<li><b>Duration</b></li>
							
              <p>5 days</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>BGP training course contents</b></h3>
     <ul>
				<li>Basic BGP</li><p>
IGPs, EGPs, What's BGP? BGP RIB, in/out process,
tables peers, adding routes. <br />
          <span>Hands on</span> Simple
configuration and troubleshooting.
				</p><li>The Internet and peering</li><p>

ASs, AS numbers, Internet structure, ISP types,
ISP network design, IXs, peering vs. transit, public/
private peering, bi/multi-lateral peering. <br /><span>Hands on</span>
AS information gathering.
</p><li>How BGP works</li><p>
Incremental updates, Path vector protocols, BGP
protocol stack, the BGP header, message types,
NLRI, withdrawn routes, route refresh, route
dampening. <br /><span>Hands on</span> More troubleshooting,
packet analysis.
</p><li>MBGP and IPv6</li><p>
Multiprotocol routing, AFI, SAFI, MBGP and
multicasts, IPv6, MPLS VPNs. <br /><span>Hands on</span> IPv6
</p><li>BGPv4 aggregation</li><p>
CIDR, benefits, techniques, shortcuts, configuring
BGP aggregation, leaking routes. <br /><span>Hands on</span>
Reducing routing table size.
</p><li>BGP path selection</li><p>
BGP attributes, attribute types, route selection
order, Local preference, AS prepend, MEDs.
<br /><span>Hands on</span> Influencing traffic with BGP.
</p><li>BGP routing policies</li><p>
What is policy? Examples, route filtering, AS
filtering, REs, applying preference selectively, peer
groups. <br /><span>Hands on</span> Sophisticated policies.
</p><li>RIPE and routing registries</li><p>
RIRs, Allocations, assignments, PI vs. PA. Objects,
RPSL, routing registry,<br /><span>Hands on</span> The RIPE
database.
</p><li>Automating BGP configuration</li><p>
Automation tools, whois, IRRToolSet, Bogon lists,
tracking bogon lists, HTTP, Peering, routing
registries, DNS.
</p><li>Communities</li><p>
What is a community? Community names,
communities for: peer types and geography. RFC
1998, default communities. <br /><span>Hands on</span> Setting
local preference on other routers.
</p><li>Route servers</li><p>
What are route servers? LINX route servers, route
server policy control, What are route collectors,
Looking glasses. <br /><span>Hands on </span>Setting up and
working with a route server.
</p><li>Peer relationships</li><p>
IBGP, EBGP, next hop self, advertising routes
into/out of BGP, synchronisation. <br /><span>Hands on</span> IBGP,
troubleshooting a large BGP network.
</p><li>Route reflectors and confederations</li><p>
Full mesh IBGP, Route reflectors, RR
configuration and design, confederations,
migration issues. <br /><span>Hands on</span> RR configuration.
</p><li>BGP architectures</li><p>
Stub vs. transit AS, when to use BGP,
multihoming strategies and issues, default routes.
Multihop EBGP, load balancing. <br /><span>Hands on</span> Multihoming.
</p><li>BGP security</li><p>
RFC 7454, security steps, BGP TTL security,
filters, RPKI, ROAs, rsync, rrdp, validators. A
secure BGP template. <br /><span>Hands on</span> RPKI prefix
validation.
</p>

      </ul>

Total BGP for engineers

<h3><b>Linux training course description</b></h3>
      <p>   A Linux foundation appropriate for all flavours of Linux,
focussed on getting network engineers up and running
with Linux. The command line is used throughout. The
course progresses from the basics of Linux commands
onto useful tools such as grep, then shell features such
as piping and then onto shell scripting. Administration
aspects covered are the tasks network engineers are
most likely to encounter such as software installation.
Hands on exercises concentrate on network related
tasks such as installing net-snmp and using shell
scripts to provide network automation.</p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
   <li>Use Linux commands to perform a variety of tasks
from manipulating files to handling processes.</li>
																				<li>Create and edit files with vi.</li>
																				<li>Work with permissions.</li>
																				<li>Write simple shell scripts.</li>
																				<li>Install software packages.</li>
                    <li>Configure base networking.</li>
                  </ul>
        <h5>
        <b>Linux training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Network engineers.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>TCP/IP Foundation</p>
              
							<li><b>Duration</b></li>
							
              <p>5 days
						</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>Linux training course contents</b></h3>
      <ul>
				<li>What is Linux? </li><p>
Linux distributions, open source software.
</p><li>Getting started </li><p>
Logging in, changing passwords, logging out.
<br /><span>Hands on</span> Basics and root access.

</p><li>Linux basics </li><p>
Command structure. The Linux manuals, basic commands (who, date, tty, uname, echo, banner...).
<br /><span>Hands on</span> Using the CLI.

</p><li>Connecting to a network </li><p>
IP configuration, DHCP, static addressing, routing, ifconfig, ping, netstat, traceroute, dig.
<br /><span>Hands on</span> Network configuration and testing.

</p><li>Managing Software </li><p>
Package Concepts, Comparison of package formats, RPM, rpm Commands, Yum, Debian Packages, dpkg, apt-cache, apt-get, dselect, aptitude, Converting Between Package Formats, Dependencies and Conflicts, Startup Script Problems, Shared Libraries, Library Management
<br /><span>Hands on</span> Installing network packages such as nmap and net-snmp.

</p><li>Processes and log files </li><p>
ps, kill, background processes, at, exec, priorities. Managing Linux log files. Syslogd. Setting the time. Cron and cronjobs. Managing Processes, the Kernel: The First Process.
<br /><span>Hands on</span> Controlling daemons and services. Setting up a TFTP server.

</p><li>Filesystem commands </li><p>
Home directories, manipulating files and directories, Filesystem layout, Pathnames, hard and symbolic links. Viewing files.
<br /><span>Hands on</span> Exploring the filesystem, working with network device configuration files.

</p><li>The Linux editors </li><p>
ed, vi, shell escapes, .exrc.
<br /><span>Hands on</span> Editing network device configuration files.

</p><li>Extracting data from files </li><p>
grep, find, cut, sort and pasteâ¦
<br /><span>Hands on</span> Working with syslog files.

</p><li>Permissions </li><p>
Theory, chmod, chown, newgrp.
<br /><span>Hands on</span> Handling permission problems.

</p><li>The shell </li><p>
Metacharacters, piping and redirection.
<br /><span>Hands on</span> Running SNMP commands and working with their output.

</p><li>Basic shell scripting </li><p>
What are shell scripts? Simple scripts, control structures. Variable. Setting variables, using variables, set, scope, export, sourcing, environmental variables, read. Positional parameters: $0 to $9, $#, $* and others. shift parameter substitution. Control statements: The test command, if , while loops, for loops, the case statement.
<br /><span>Hands on</span> Automating network tasks.

</p><li>Customising your environment </li><p>
Environmental variables, stty, .profile and other startup files.
<br /><span>Hands on</span> Customising Linux.

</p><li>Introduction to administration </li><p>
The root user, su. Managing users and groups.
<br /><span>Hands on</span> The power of root.

</p><li>Archiving files </li><p>
Backups, tar, cpio, dd, gzip.
<br /><span>Hands on</span> Working with tar files.

</p><li>Booting Linux and Editing Files  </li><p>
Installing Boot Loaders, GRUB Legacy, GRUB 2, Alternative Boot Loaders, the Boot Process, Boot Messages, Runlevels and the Initialization Process, Runlevel Functions, Runlevel Services, Alternative Boot Systems , Upstart, system.
<br /><span>Hands on</span> Installing network services on Linux.</p>
      </ul>

Linux for network engineers

<h3><b>LINX 3 training course description</b></h3>
        <p>A detailed study of BGP, from the basics of how it
          works through to advanced issues such as route
          reflectors, policy, filtering, route selection and routing
          registries. The course culminates with a study of an
          industrial strength BGP template illustrating important
          issues such as bogon filtering. Practical hands on with
          routers follow the major sessions to reinforce the
          theory. </p>
        <p><b>A multiple choice exam, leading to the LAIT III
          certification, is available after the course. The exam
          consists of 60 questions and lasts 2 hours. </b></p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
        <li>Connect enterprises to the Internet, and ISPs to each other.</li>
        <li>Describe how BGP works.</li>
        <li>List, describe and configure the main BGP attributes.</li>
        <li>Implement and troubleshoot BGP.</li>
        <li>Work with route aggregation and calculate CIDR prefixes in seconds.</li>
        <li>Influence traffic paths with BGP.</li>
        </ul>
        <h5>
        <b>LINX 3 training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Network engineers.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>LAIT I and II OR
                CCNP and take LAIT I and LAIT II exams whilst on this course.</p>
              
							<li><b>Duration</b></li>
							
              <p>5 days</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>LINX 3 training course contents</b></h3>
      <ul>
        <li>Basic BGP</li>
        <p> IGPs, EGPs, What's BGP? BGP RIB, in/out process,
          tables peers, adding routes. <br />
          <span>Hands on</span> Simple
          configuration and troubleshooting. </p>
        <li>The Internet and peering</li>
        <p> ASs, AS numbers, Internet structure, ISP types,
          ISP network design, IXs, peering vs. transit, public/
          private peering, bi/multi-lateral peering. <br />
          <span>Hands on</span> AS information gathering. </p>
        <li>How BGP works</li>
        <p> Incremental updates, Path vector protocols, BGP
          protocol stack, the BGP header, message types,
          NLRI, withdrawn routes, route refresh, route
          dampening. <br />
          <span>Hands on</span> More troubleshooting,
          packet analysis. </p>
        <li>MBGP and IPv6</li>
        <p> Multiprotocol routing, AFI, SAFI, MBGP and
          multicasts, IPv6, MPLS VPNs. <br />
          <span>Hands on</span> IPv6 </p>
        <li>BGPv4 aggregation</li>
        <p> CIDR, benefits, techniques, shortcuts, configuring
          BGP aggregation, leaking routes. <br />
          <span>Hands on</span> Reducing routing table size. </p>
        <li>BGP path selection</li>
        <p> BGP attributes, attribute types, route selection
          order, Local preference, AS prepend, MEDs. <br />
          <span>Hands on</span> Influencing traffic with BGP. </p>
        <li>BGP routing policies</li>
        <p> What is policy? Examples, route filtering, AS
          filtering, REs, applying preference selectively, peer
          groups. <br />
          <span>Hands on</span> Sophisticated policies. </p>
        <li>RIPE and routing registries</li>
        <p> RIRs, Allocations, assignments, PI vs. PA. Objects,
          RPSL, routing registry,<br />
          <span>Hands on</span> The RIPE
          database. </p>
        <li>Automating BGP configuration</li>
        <p> Automation tools, whois, IRRToolSet, Bogon lists,
          tracking bogon lists, HTTP, Peering, routing
          registries, DNS. </p>
        <li>Communities</li>
        <p> What is a community? Community names,
          communities for: peer types and geography. RFC
          1998, default communities. <br />
          <span>Hands on</span> Setting
          local preference on other routers. </p>
        <li>Route servers</li>
        <p> What are route servers? LINX route servers, route
          server policy control, What are route collectors,
          Looking glasses. <br />
          <span>Hands on </span>Setting up and
          working with a route server. </p>
        <li>Peer relationships</li>
        <p> IBGP, EBGP, next hop self, advertising routes
          into/out of BGP, synchronisation. <br />
          <span>Hands on</span> IBGP,
          troubleshooting a large BGP network. </p>
        <li>Route reflectors and confederations</li>
        <p> Full mesh IBGP, Route reflectors, RR
          configuration and design, confederations,
          migration issues. <br />
          <span>Hands on</span> RR configuration. </p>
        <li>BGP architectures</li>
        <p> Stub vs. transit AS, when to use BGP,
          multihoming strategies and issues, default routes.
          Multihop EBGP, load balancing. <br />
          <span>Hands on</span> Multihoming. </p>
        <li>BGP security</li>
        <p> RFC 7454, security steps, BGP TTL security,
          filters, RPKI, ROAs, rsync, rrdp, validators. A
          secure BGP template. <br />
          <span>Hands on</span> RPKI prefix
          validation. </p>
       
      </ul>

LINX 3

<h3><b>LPIC-1 training course description</b></h3>
      <p>   This five day hands on course provides a
comprehensive coverage of core Linux administration
tasks. The course covers generic Linux and is available
for any Linux distribution required. It closely follows the
LPIC curriculum allowing delegates to achieve the
relevant certification if required. </p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
	 <li>Administer &amp; configure Linux systems.</li>
                    <li>Maintain Linux by handling disk space and taking
regular backups.</li>
                    <li>Manage software packages.</li>
                    <li>Perform basic troubleshooting.</li>
                    <li>Maintain a secure Linux system.</li>
                    <li>Describe the organisation and implementation of the
filesystem.</li>
                  </ul>
        <h5>
        <b>LPIC-1 training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>System administrators.<br />
                    Network administrators.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>Linux fundamentals (LPI 010)
							</p>
              
							<li><b>Duration</b></li>
							
              <p>5 days
						</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>LPIC-1 training course contents</b></h3>
      <ul>
				<li><b>Part I Exam 101 </b></li><p>
</p><li>Exploring Linux Command-Line Tools </li><p>
Using a Shell, Shell Configuration, Environment
Variables, Getting Help, Streams, Redirection and Pipes,
Processing Text Using Filters, Manipulating files,
Regular Expressions, grep,sed.
</p><li>Managing Software </li><p>
Package Concepts, Comparison of package formats,
RPM, rpm Commands, Yum, Debian Packages, dpkg,
apt-cache, apt-get, dselect, aptitude, Converting
Between Package Formats, Dependencies and Conflicts,
Startup Script Problems, Shared Libraries, Library
Management, Managing Processes, the Kernel: The
First Process, Process Lists, Foreground &amp; Background
Processes, Process Priorities, Killing Processes.
</p><li>Configuring Hardware </li><p>
Configuring Firmware and Hardware, IRQs, I/O
Addresses, DMA Addresses, Boot Disks, Coldplug and
Hotplug Devices, Configuring Expansion Cards and PCI
Cards, Kernel Modules, USB Devices, Linux USB
Drivers, Configuring Hard Disks, Partitioning Systems,
LVM, Common Layouts, Creating Partitions and
Filesystems, Maintaining Filesystem Health, Tuning,
Journals, Checking Filesystems, Monitoring Disk Use,
Mounting and Unmounting Filesystems.
</p><li>Managing Files </li><p>
File Management Commands, File Naming and
Wildcards, File Archiving, Links, Directory Commands,
File Ownership and Group, File access control,
Permissions, chmod, Defaults, File Attributes, Disk
Quotas, Enabling and setting Quotas, Locating Files,
The FHS.
</p><li>Booting Linux and Editing Files </li><p>
Installing Boot Loaders, GRUB Legacy, GRUB 2,
Alternative Boot Loaders, the Boot Process, Boot
Messages, Runlevels and the Initialization Process,
Runlevel Functions, Runlevel Services, Alternative Boot
Systems , Upstart, system.
	</p><li><b>Part II Exam 102 265</b> </li><p>
</p><li>Securing the X Window System </li><p>
Localization, Configuring Basic X Features, X Server
Options, Methods of Configuring X, X Display
Information, X Fonts, The X GUI Login System, XDMCP
Server, Using X for Remote Access, Screen Display
Settings, Setting Your Time Zone, Your Locale,
Configuring Printing, Conceptualizing the Linux Printing
Architecture, Understanding PostScript and Ghostscript,
Running a Printing System, Configuring CUPS,
Monitoring and Controlling the Print Queue.
</p><li>Administering the System </li><p>
Managing Users and Groups, Tuning User and System
Environments, Using System Log Files, Understanding
syslogd , Setting Logging Options, Manually Logging
Data, Rotating Log Files, Reviewing Log File Contents,
Maintaining the System Time, Linux Time Concepts,
Manually Setting the Time, Using NTP, Running Jobs in
the Future, Understanding the Role of cron, Creating
System cron Jobs, Creating User cron Jobs, Using
anacron, Using at.
</p><li>Configuring Basic Networking </li><p>
TCP/IP, Network Hardware, Network Addresses,
Hostnames, Network Ports, Configuring Linux for a
Local Network, Configuring with DHCP, Static IP
Address, Configuring Routing, Using GUI Configuration
Tools, ifup and ifdown, Diagnosing Network
Connections, Testing Connectivity, Tracing a Route,
Checking Network Status , Examining Network Traffic,
Additional Tools.
</p><li>Writing Scripts, Configuring Email,
and Using Databases </li><p>
The Shell Environment, Aliases, Shell Configuration
Files, Writing Scripts, Commands, Variables,
Conditional Expressions, Loops, Functions, Managing
Email, Choosing Email Software, Securing Your Email
Server, Managing Data with SQL, Picking a SQL
Package, Understanding SQL Basics, Using MySQL
</p><li>Securing Your System </li><p>
Administering Network Security, Super Server
Restrictions, Disabling Unused Servers, Administering
Local Security, Securing Passwords, Limiting root
Access, Setting Login, Process, SUID/SGID Files,
Configuring SSH, Using GPG, Generating, Importing
and Revoking Keys, Encrypting and Decrypting Data,
Signing Messages and Verifying Signatures.
</p>
      </ul>

Linux system administration (LPIC-1)

<h3><b>UNIX system administration training course description</b></h3>
      <p> This five day hands on course provides a
comprehensive coverage of core UNIX administration
tasks. The course covers generic UNIX and is available
for any UNIX distribution required.</p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
			<li>Administer &amp; configure UNIX systems.</li>
					<li>Maintain UNIX by handling disk space and taking
regular backups.</li>
					<li>Manage software packages.</li>
                    <li>Perform basic troubleshooting.</li>
                    <li>Maintain a secure UNIX system.</li>
                    <li>Describe the organisation and implementation of the
filesystem.</li>                  </ul>
        <h5>
        <b>UNIX system administration training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>System administrators<br /> Network administrators.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>UNIX fundamentals.
							</p>
              
							<li><b>Duration</b></li>
							
              <p>5 days
						</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>UNIX system administration training course contents</b></h3>
      <ul>
				<li><span>Part 1 </span></li><p>
</p><li>Exploring UNIX command-line tools </li><p>
Using a shell, shell configuration, environment variables, getting help, streams, redirection and pipes, processing text using filters, manipulating files, regular expressions, grep, sed.

			</p><li>Managing software </li><p>
Package concepts, comparison of package formats, RPM, rpm commands, yum, dpkg, apt-cache, apt-get, dselect, aptitude, converting between package formats, dependencies and conflicts, startup script problems, shared libraries, library management, managing processes, the kernel: the first process, process lists, foreground &amp; background processes, process priorities, killing processes.

</p><li>Configuring hardware </li><p>
Configuring firmware and hardware, RQs, I/O addresses, DMA addresses, Boot disks, coldplug and hotplug devices, configuring expansion cards and PCI cards, kernel modules, USB devices, UNIX USB crivers, configuring hard disks, partitioning systems, LVM, common layouts, creating partitions and filesystems, maintaining filesystem health, tuning, journals, checking filesystems, monitoring disk use, mounting and unmounting filesystems.

</p><li>Managing files </li><p>
File management commands, file naming and wildcards, file archiving, links, directory commands, file ownership and group, file access control, permissions, chmod, defaults, file attributes, disk quotas, enabling and setting quotas, locating files, the FHS.

</p><li>	Booting UNIX and editing files </li><p>
Installing boot loaders, GRUB legacy, GRUB 2, alternative boot loaders, the boot process, boot messages, runlevels and the initialization process, runlevel functions, runlevel services, alternative boot systems, upstart, system.

</p><li><span>Part 2 </span></li><p>
</p><li>Configuring the X window system </li><p>
Localization, configuring basic X features, X server options, methods of configuring X, X display information, X fonts, the X GUI login system, XDMCP server, using X for remote access, screen display settings, setting your time zone, your locale, configuring printing, conceptualizing the UNIX printing architecture, understanding PostScript and ghostscript, running a printing system, configuring CUPS, monitoring and controlling the print queue.

</p><li>Administering the system </li><p>
Managing users and groups, tuning user and system environments, using system log files, understanding syslogd, setting logging options, manually logging data, rotating l;og files, reviewing log file contents, maintaining the system time, UNIX time concepts, manually setting the time, using NTP, running jobs in the future, understanding the role of cron, creating system cron jobs, creating user cron jobs, using anacron, using at.

</p><li>Configuring basic networking </li><p>
TCP/IP, network hardware, network addresses, hostnames, network ports, configuring UNIX for a local network, configuring with DHCP, static IP address, configuring routing, using GUI configuration tools, ifup and ifdown, diagnosing network connections, testing connectivity, tracing a route, checking network status , examining network traffic, additional tools.

</p><li>Writing scripts, configuring email, and using databases </li><p>
The shell environment, aliases, shell configuration files, writing scripts, commands, variables, conditional expressions, loops, functions, managing email, choosing email software, securing your email server, managing data with SQL, picking a SQL package, understanding SQL basics, using MySQL.

</p><li>Securing your system 	 </li><p>
Administering network security, super server restrictions, disabling unused servers, administering local security, securing passwords, limiting root access, setting login, process, SUID/SGID files, configuring SSH, using GPG, generating, importing and revoking keys, encrypting and decrypting data, signing messages and verifying signatures.</p>
      </ul>

UNIX system administration

Birmingham

Telford

<div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><section fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);">Our Performance Management (PM) workshop is based on Emotional Intelligence (EI). It focuses on helping organisations move away from traditional PM processes and work hard at reinventing them under a different name and approach aimed at supporting and collaborating to help both the Manager/Leader and the colleague.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Historically, PM sessions have been held every six months or even annually, which, in our opinion, is no good. PM meetings are often treated with little importance and an almost tick-box attitude. This clearly does not help either party, so we focus very much on changing that.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">In our opinion, the PM meeting should be an opportunity for both parties to discuss what is best for each other. We should be mindful of job descriptions and realistic expectations and consider various situations both at work and for the individual.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">We discuss the importance of &#39;facilitating&#39; feedback instead of just giving it. We explore our &#39;Reasoning Questions&#39; to show how they work, why they are critical and what benefits they bring.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">We discuss the usefulness of a Skills Matrix and various other tools to help both parties work towards the common goal of producing the best possible output under the best conditions.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">We introduce our PM Cycle and discuss its benefits and how it works, along with &#39;Consequence Conversations&#39; and their use.</p></section></div><a name="Events" style="color: rgb(21, 101, 192); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><section fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></section></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">LENGTH</strong></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">1 Day</div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NEXT WORKSHOP START</strong></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Let&#39;s chat and confirm a date.</div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">WORKSHOP DELIVERY</strong></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">The best environment for this workshop is face-to-face, but we can facilitate this workshop online.</div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><h2 title="Suitability - Who should attend?" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Suitability - Who should attend?</h2><section fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Who Should Attend and Why?</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who</strong>? - This is for any level of Manager or Leader (regardless of hierarchical position) and those expected to step into managerial or leadership roles in the next 12 to 18 months.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why</strong>? - Experience has taught us that if you want employees to give their best for the payment you give them, then you MUST work equally hard at supporting them in every conceivable way.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Motivated employees will work willingly and go the extra mile for you if you do the same for them. &#39;Quid pro quo&#39; is Latin for &#39;Something for something&#39; The organisation, its Leaders and Managers and all the other colleagues MUST be a supportive and collaborative partnership. HR is there to support that and not there to do all the work to make it happen. And they are definitely not there to deal with team disputes and challenges initially. The best person to fix such things is often their line manager, with whom they have the best relationship. It is only when that is exhausted that HR should be involved officially.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Make PM work for everyone. Help your people to perform to their best. And do it together.</p></section></div><a name="EducationText_TrainingCourseContent" style="color: rgb(21, 101, 192); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><h2 title="Training Course Content" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Training Course Content</h2><section fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">We ask everyone to discuss what great EI-based PM looks and feels like for them and state why.</li><li fr-original-style="" style="box-sizing: border-box;">We introduce our thinking about the collaborative PM approach and why we believe this is the best way forward.</li><li fr-original-style="" style="box-sizing: border-box;">We discuss how often these events should be and why they should be mere summaries of monthly catch-ups.</li><li fr-original-style="" style="box-sizing: border-box;">We discuss using a Skills Matrix, how they work, why they are brilliant, and why they are worth the time to create them.</li><li fr-original-style="" style="box-sizing: border-box;">We introduce our &#39;Archway Approach&#39;&reg; and how that fits well with PM.</li><li fr-original-style="" style="box-sizing: border-box;">We discuss our &#39;Consequence Conversations&#39; and why these must be introduced as early as possible.</li><li fr-original-style="" style="box-sizing: border-box;">We go through our 7 Stages of a PM meeting from preparation to follow-up and who needs to know.</li><li fr-original-style="" style="box-sizing: border-box;">We discuss our &#39;Employee Engagement Ladder&#39;, how it should be used and why it is critical to PM.</li><li fr-original-style="" style="box-sizing: border-box;">We watch a video of two well-known sports personalities discussing aspects of leadership.</li></ul></section></div><a name="EducationText_Coursedeliverydetails" style="color: rgb(21, 101, 192); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><h2 title="Course delivery details" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Workshop delivery and venue</h2><section fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, at the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.</p></section></div></div></div></div></div></div></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div></div></div></div>

Our Performance Management (PM) workshop is based on Emotional Intelligence (EI). It focuses on helping organisations move away from traditional PM processes and work hard at reinventing them under a different name and approach aimed at supporting and collaborating to help both the Manager/Leader and the colleague.
Historically, PM sessions have been held every six months or even annually, which, in our opinion, is no good. PM meetings are often treated with little importance and an almost tick-box attitude. This clearly does not help either party, so we focus very much on changing that.
In our opinion, the PM meeting should be an opportunity for both parties to discuss what is best for each other. We should be mindful of job descriptions and realistic expectations and consider various situations both at work and for the individual.
We discuss the importance of 'facilitating' feedback instead of just giving it. We explore our 'Reasoning Questions' to show how they work, why they are critical and what benefits they bring.
We discuss the usefulness of a Skills Matrix and various other tools to help both parties work towards the common goal of producing the best possible output under the best conditions.
We introduce our PM Cycle and discuss its benefits and how it works, along with 'Consequence Conversations' and their use.



LENGTH - For more information about duration, please get in touch with us to discuss your specific needs, or we can offer advice.  
NEXT WORKSHOP START - Please ask for more information as we deliver bespoke closed events for your people at your location or a mutually suitable location.
WORKSHOP DELIVERY - The best environment for this workshop is face-to-face, but we can facilitate this workshop online.



Suitability - Who should attend?
Who Should Attend and Why?
Who? - This is for any level of Manager or Leader (regardless of hierarchical position) and those expected to step into managerial or leadership roles in the next 12 to 18 months.
Why? - Experience has taught us that if you want employees to give their best for the payment you give them, then you MUST work equally hard at supporting them in every conceivable way.
Motivated employees will work willingly and go the extra mile for you if you do the same for them. 'Quid pro quo' is Latin for 'Something for something' The organisation, its Leaders and Managers and all the other colleagues MUST be a supportive and collaborative partnership. HR is there to support that and not there to do all the work to make it happen. And they are definitely not there to deal with team disputes and challenges initially. The best person to fix such things is often their line manager, with whom they have the best relationship. It is only when that is exhausted that HR should be involved officially.
Make PM work for everyone. Help your people to perform to their best. And do it together.
Training Course Content
We ask everyone to discuss what great EI-based PM looks and feels like for them and state why.
We introduce our thinking about the collaborative PM approach and why we believe this is the best way forward.
We discuss how often these events should be and why they should be mere summaries of monthly catch-ups.
We discuss using a Skills Matrix, how they work, why they are brilliant, and why they are worth the time to create them.
We introduce our 'Archway Approach'® and how that fits well with PM.
We discuss our 'Consequence Conversations' and why these must be introduced as early as possible.
We go through our 7 Stages of a PM meeting from preparation to follow-up and who needs to know.
We discuss our 'Employee Engagement Ladder', how it should be used and why it is critical to PM.
We watch a video of two well-known sports personalities discussing aspects of leadership.
Workshop delivery and venue
When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.
Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, at the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.
We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

Lapd Solutions Ltd

Performance Management

Employee Engagement

Leadership Skills

Manager Training

Performance management, Managing Performance, Employee engagement, 

Introductory daily rate.

Registered charities and non profits only. 

Non profits only. 

Caerphilly

<p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);">If you are new into the role of assessing; want to become a qualified assessor or assess learners as part of a teaching or training role, this qualification will provide you with a sound knowledge of using assessment competently and appropriately.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">The course is delivered over 4 x half day workshops via Zoom, followed by 3 assignments.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">Through attending this course, you will be able to understand:</p><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">The role of an assessor and others involved in the assessment process</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">How to plan assessment</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Different assessment methods and making assessment decisions</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">How to involve learners and others in the assessment process</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Legal and regulatory requirements relating to assessment</div></li></ul></div><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);"><br fr-original-style="" style="box-sizing: border-box;"></div></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><h2 style="color: var(--ast-global-color-2); box-sizing: border-box;" fr-original-style=" color: var(--ast-global-color-2);">Further Information</h2><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);">This course can be completed in bilingually (workshops are in English, assignments and mentoring can be done in Welsh)</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">Following completion of this course, you can complete further qualifications in assessment, once you have access to two learners to carry out assessment with.</p></div><div style="color: var(--ast-global-color-5); box-sizing: border-box;" fr-original-style=" color: var(--ast-global-color-5);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h2 style="color: var(--ast-global-color-2); box-sizing: border-box;" id="isPasted" fr-original-style=" color: var(--ast-global-color-2);">Benefits</h2><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(58, 58, 58);">First step on the ladder to becoming a qualified assessor</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Do not have to be working in a role as an assessor</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Interactive online workshops and one to one support to complete assignments</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Course delivery, mentoring &amp; support with an experienced assessor</div></li></ul></div>

If you are new into the role of assessing; want to become a qualified assessor or assess learners as part of a teaching or training role, this qualification will provide you with a sound knowledge of using assessment competently and appropriately.
The course is delivered over 4 x half day workshops via Zoom, followed by 3 assignments.
Through attending this course, you will be able to understand:
The role of an assessor and others involved in the assessment process
How to plan assessment
Different assessment methods and making assessment decisions
How to involve learners and others in the assessment process
Legal and regulatory requirements relating to assessment



Further Information
This course can be completed in bilingually (workshops are in English, assignments and mentoring can be done in Welsh)
Following completion of this course, you can complete further qualifications in assessment, once you have access to two learners to carry out assessment with.



Benefits
First step on the ladder to becoming a qualified assessor
Do not have to be working in a role as an assessor
Interactive online workshops and one to one support to complete assignments
Course delivery, mentoring & support with an experienced assessor

Panda Education and Training Ltd

Assessor Training

Level 3 Award in Understanding the Principles and Practices of Assessment

Reading

<p align="justify" style="color: rgb(125, 125, 125); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);">This course has been designed and approved by the ILM (Institute of Leadership and Management). The recognition from the ILM means delegates receive an ILM Recognised Certificate from the ILM upon successful completion of the course.</p><p align="justify" style="color: rgb(125, 125, 125); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);">All of our ILM Programmes are provided in partnership with&nbsp;<a href="https://www.thebcfgroup.co.uk/interpersonal/train-the-trainer.php" style="color: rgb(17, 86, 166); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(17, 86, 166);">The BCF Group</a>, which is the ILM Approved Centre we deliver under.</p><p align="justify" style="color: rgb(125, 125, 125); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(17, 86, 166);">Venue Details</h3><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Nottingham</h5><p style="color: rgb(125, 125, 125); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);">The BCF Group Ltd, 5 Wheatcroft Business Park, Landmere Lane, Edwalton, Nottingham, NG12 4DG</p><img src="https://www.dicksontraining.com/images/wheelchair-icon.jpg" alt="" width="20" height="20" border="0" style="color: rgb(125, 125, 125); cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="color: rgb(125, 125, 125);" fr-original-class="fr-draggable"><span style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style="color: rgb(125, 125, 125);">&nbsp;Suitable for Wheelchairs</span><br style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><img src="https://www.dicksontraining.com/images/venue-pics/nottingham.png" alt="" width="150" height="96" border="0" style="color: rgb(125, 125, 125); cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="color: rgb(125, 125, 125);" fr-original-class="fr-draggable"><p align="justify" style="color: rgb(125, 125, 125); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);">All Nottingham courses are held at the head office of The BCF Group. The comfortable training suites (which are situated on ground level, as well as the toilet facilities, making them wheelchair-friendly) are fully air conditioned with natural daylight. Plentiful on-site free car parking is also available.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">In-House Courses</h3><section fr-original-style="" style="box-sizing: border-box;"><img src="https://www.dicksontraining.com/images/group1a.png" alt="In-House Training Courses" title="In-House Training Courses" width="327" height="219" border="0" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our Train The Trainer course has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course syllabus is flexible and can be tailored to the specific requirements of your organisation and industry.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you would like to discuss how we can tailor this Train The Trainer course for you and/or run it at your premises, please contact us.</p></section></article><br style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><a name="Coursedates" style="color: rgb(17, 86, 166); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(17, 86, 166);"></a><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Scheduled Courses</h3><section fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Classroom Course - Nottingham (NG12 4DG)</h5><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cost: &pound;895 + vat</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strike fr-original-style="" style="box-sizing: border-box;">16-17 April 2024</strike>&nbsp;- COURSE FULL</li><li fr-original-style="" style="box-sizing: border-box;">29-30 April 2024</li><li fr-original-style="" style="box-sizing: border-box;">18-19 June 2024</li><li fr-original-style="" style="box-sizing: border-box;">15-16 August 2024</li><li fr-original-style="" style="box-sizing: border-box;">14-15 October 2024</li><li fr-original-style="" style="box-sizing: border-box;">03-04 December 2024</li></ul><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Classroom Course - Reading (RG41 5QS)</h5><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cost: &pound;895 + vat</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">05-06 March 2024</li><li fr-original-style="" style="box-sizing: border-box;">25-26 June 2024</li><li fr-original-style="" style="box-sizing: border-box;">26-27 September 2024</li><li fr-original-style="" style="box-sizing: border-box;">05-06 December 2024</li></ul><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Zoom&trade; Course</h5><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Attending a course via Zoom videoconferencing gives you all of the benefits of classroom training without the need to leave your home or office. You still benefit from a real tutor facilitating the programme, and the content is exactly the same.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cost: &pound;795 + vat</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">March 2024</strong>&nbsp;- 25th March (morning), 25th March (afternoon), 26th March (morning), 26th March (afternoon)</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">May 2024</strong>&nbsp;- 21st May (morning), 21st May (afternoon), 22nd May (morning), 22nd May (afternoon)</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">July 2024</strong>&nbsp;- 18th July (morning), 18th July (afternoon), 19th July (morning), 19th July (afternoon)</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">September 2024</strong>&nbsp;- 18th September (morning), 18th September (afternoon), 19th September (morning), 19th September (afternoon)</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">November 2024</strong>&nbsp;- 13th November (morning), 13th November (afternoon), 14th November (morning), 14th November (afternoon)</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">January 2025</strong>&nbsp;- 21st January (morning), 21st January (afternoon), 22nd January (morning), 22nd January (afternoon)</li></ul></section></article><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><br fr-original-style="" style="box-sizing: border-box;"></article></section></section>

Dickson Training Ltd

Train The Trainer Course

Classroom Course

Online Course

Tom Reynolds

Product Management

Agile

Agile PM

Productivity

Kanban

Agile Coach

Attend our world class Kanban University accredited Certified Kanban System Design training course and learn to implement Kanban in your company

Certified Kanban System Design – KMP I - 24-26 September

Standard

Early Bird

<h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(97, 32, 103);">Course description</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Bunnyfoot were the pioneers and are now one of the leading providers of the Certified Professional for Usability and User Experience &ndash; Foundation Level (CPUX-F) in the United Kingdom. Created in association with the international UXQB, this professional 3-day UX certification programme covers user experience methods and theories &ndash; and is independently assessed/certified.</p><blockquote style="color: rgb(33, 33, 33); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><p style="color: rgb(33, 33, 33) !important; font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33) !important;">&ldquo;<em fr-original-style="" style="box-sizing: border-box;">The CPUX course was hugely insightful and I thoroughly enjoyed taking it. I left with the knowledge and understanding that has allowed me to talk confidently to senior managers about human-centred design and user experience, and the certification really demonstrates my expertise in the field.</em>&ldquo;</p><cite style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Debbie Maxwell</strong></strong><br fr-original-style="" style="box-sizing: border-box;">Digital Marketing Manager, Legal &amp; General</cite></blockquote><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Is it for you?</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Absolutely! The Foundation level certification is appropriate for anyone who works in UX or who wants to become familiar<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong>with the basics of usability, for example, Product Managers, Software Developers and Designers of all interactive systems that have a user interface.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">If you want to:</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">&bull; ensure that your knowledge of usability and user experience is completely up-to-date;<br fr-original-style="" style="box-sizing: border-box;">&bull; acquire knowledge and skills that follow the established conventions;<br fr-original-style="" style="box-sizing: border-box;">&bull; have recognised proof of your knowledge of usability and user experience&hellip;</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">&hellip;then CPUX-F is for you!</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">The certification gives you the qualification needed to advance to the higher certificates in the areas of usability testing (CPUX-UT) and user requirements engineering (CPUX-UR).</p><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">What you will learn</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">The course is based on content from the <a href="http://www.uxqb.org/en/" style="color: rgb(172, 55, 180); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(172, 55, 180);">International Usability and User Experience Qualification Board</a> (UXQB) and is delivered remotely.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">The course provides an introduction to usability and user experience in the areas of:</p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Usability principles and guidelines</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understanding and defining the context of use:</strong><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Procedures for analysis</li><li fr-original-style="" style="box-sizing: border-box;">Observation</li><li fr-original-style="" style="box-sizing: border-box;">Interviews</li><li fr-original-style="" style="box-sizing: border-box;">Personas</li><li fr-original-style="" style="box-sizing: border-box;">Scenarios</li><li fr-original-style="" style="box-sizing: border-box;">User groups</li></ul></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">How to gather and specify user requirements</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Describing user interactions:</strong><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Design</li><li fr-original-style="" style="box-sizing: border-box;">Low and high-fidelity prototypes</li><li fr-original-style="" style="box-sizing: border-box;">Dialogue principles</li><li fr-original-style="" style="box-sizing: border-box;">Heuristics</li><li fr-original-style="" style="box-sizing: border-box;">Guidelines</li><li fr-original-style="" style="box-sizing: border-box;">Best-practice error messaging</li></ul></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Usability testing and other evaluation methods</strong><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">A step-by-step approach to running a usability test</li><li fr-original-style="" style="box-sizing: border-box;">Typical errors</li><li fr-original-style="" style="box-sizing: border-box;">Heuristic evaluation</li><li fr-original-style="" style="box-sizing: border-box;">Questionnaires</li></ul></li></ul><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Interviews</strong><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Personas</li><li fr-original-style="" style="box-sizing: border-box;">Scenarios</li><li fr-original-style="" style="box-sizing: border-box;">User group profiles</li></ul></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Systematically deriving user needs from context of use descriptions</strong><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Differentiate between types of user needs</li><li fr-original-style="" style="box-sizing: border-box;">Apply quality factors for user needs</li><li fr-original-style="" style="box-sizing: border-box;">Recognise user needs in context of use information</li><li fr-original-style="" style="box-sizing: border-box;">Formulate user needs so that enables requirements can be derived</li></ul></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Deriving, specifying, structuring and prioritising user requirements</strong><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Validate user requirements with users</li><li fr-original-style="" style="box-sizing: border-box;">Use of a structured scheme for prioritisation</li><li fr-original-style="" style="box-sizing: border-box;">Ranking the relevance of user requirements together with users<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></li></ul></li></ul><blockquote style="color: rgb(33, 33, 33); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><p style="color: rgb(33, 33, 33) !important; font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33) !important;"></p><cite style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">&ldquo;<em fr-original-style="" style="box-sizing: border-box;">Really enjoyed the course at Bunnyfoot! It gave me a good overview of human centred design, and our teacher helped us understand how this fitted with latest industry practice, and it put me in a good position for the exam!</em>?<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Amy Tatton-Brown</strong><br fr-original-style="" style="box-sizing: border-box;">Digital e-Commerce Conversion Manager, Lloyds Banking Group<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></cite></blockquote><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Certification</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">In order to gain the CPUX-Foundation certification, you must pass the 75-minute test that consists of 40 multiple choice questions. To pass, you must score at least 28 points out of the 40 possible.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">You can find a complete example of a certification test on the <a href="https://uxqb.org/en/certification/foundation-level/" target="_blank" rel="noreferrer noopener" style="color: rgb(172, 55, 180); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(172, 55, 180);">UXQB website</a></p><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">What are the UXQB and CPUX?</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">The International Usability and User Experience Qualification Board (UXQB) is a consortium of internationally recognised experts in usability and user experience. UXQB&rsquo;s objective is to develop, maintain and manage the CPUX certification programs.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">CPUX is an international standard for qualification of people working professionally within UX. So far unions in six European countries have joined UXQB: Germany, Switzerland, Austria, England, Holland and Denmark.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Read more about UX certification at <a href="https://uxqb.org/en/certification/foundation-level/" style="color: rgb(172, 55, 180); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(172, 55, 180);">uxqb.org&nbsp;</a>where you can also find curricula and examples of the tasks that you have to solve if you want to be certified. The course includes many additional, unpublished examples of test tasks.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Necessary for Remote learning</h2><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Access to Zoom</li></ul>

Bunnyfoot

UI / UX Design

Ux Research

Bunnyfoot were the pioneers and are now one of the leading providers of the Certified Professional for Usability and User Experience – Foundation Level (CPUX-F) in the United Kingdom. Created in association with the international UXQB, this professional 3-day UX certification programme covers user experience methods and theories – and is independently assessed/certified.

Certified Professional for Usability and User Experience – Foundation Certification (CPUX-F)

Nottingham

ILM Level 3 Award in Leadership and Management

<h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(97, 32, 103);">Course description</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">This course covers the basics &ndash;&nbsp;from what we mean by accessibility and why we should be thinking about it, through to how to design and test your websites and apps for accessibility.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">You will get loads of supporting information &ndash; everything you need to bring your team and management on your accessibility journey &ndash; and there will be plenty of practical exercises, looking at and analysing real websites for basic accessibility. It&rsquo;s fun, it&rsquo;s interactive and you will meet interesting people to exchange ideas and experiences with!</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><blockquote style="color: rgb(33, 33, 33); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><p style="color: rgb(33, 33, 33) !important; font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33) !important;">&ldquo;<em fr-original-style="" style="box-sizing: border-box;">I would definitely recommend Bunnyfoot&rsquo;s courses. The day was useful, informative and had the evidence to back it all up.</em>&ldquo;</p><cite style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Jessica Woods</strong></strong><br fr-original-style="" style="box-sizing: border-box;">UX Designer, House of Commons</cite></blockquote><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Is it for you?</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">If you are responsible for writing website content, designing websites or coding them, and you want to know how to do that in such a way that as many people as possible are able to navigate and interact with them, then this course is for you.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">What you will learn</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Topics covered in the course include:</p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">What we mean by accessibility and disability</li><li fr-original-style="" style="box-sizing: border-box;">Why we should design accessible websites</li><li fr-original-style="" style="box-sizing: border-box;">An overview of assistive technologies</li><li fr-original-style="" style="box-sizing: border-box;">How to find out how accessible your website or app is</li><li fr-original-style="" style="box-sizing: border-box;">Useful processes and tools for evaluation</li><li fr-original-style="" style="box-sizing: border-box;">12 principles for evaluating and producing accessible design, content and code</li><li fr-original-style="" style="box-sizing: border-box;">An introduction to the Web Content Accessibility Guidelines (WCAG)</li></ul><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Learning objectives</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">After completing the training, you will be able to:</p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Understand more about the access needs of your users</li><li fr-original-style="" style="box-sizing: border-box;">Communicate the importance of accessibility&nbsp;to senior stakeholders</li><li fr-original-style="" style="box-sizing: border-box;">Confidently explain ways of improving your website&rsquo;s accessibility to your teams</li><li fr-original-style="" style="box-sizing: border-box;">Test your website to check if it meets basic accessibility requirements</li><li fr-original-style="" style="box-sizing: border-box;">Produce content that is accessible</li></ul><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Necessary for remote learning</h2><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Access to Zoom</li></ul><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure>

Web Accessibility

Accessibility

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design. 

Practical Accessibility

Cambridge

Research Quality Association

Quality Assurance for Good Laboratory Practice

RQA Member

Non Member

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A day of Data Governance, support, networking, and answering your questions</strong></p><h2 fr-original-style="" style="box-sizing: border-box;">About this event</h2><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);">

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Are you responsible for implementing Data Governance? Are you expected to have all the answers?</p>

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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">It can be a scary position to be in, especially if you are new to the role, and even if you have done it before, what worked for the last organisation doesn&#39;t always work for the new one.</p>

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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">You can end up feeling lonely, vulnerable and frustrated. After all, you are trying to implement Data Governance to help your organisation - why is it turning out to be so difficult?!</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">
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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">You can spend hours on the internet or reading books but it can be challenging trying to turn the theory into something practical that will work for your organisation. If only you could fast forward to a few years&rsquo; time when you have done many more Data Governance initiatives and had a wider range of experience to fall back on.</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">
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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">If you don&#39;t have a time machine to help you with that, the other option is to build a network of experienced trusted peers who are willing to share the benefit of their experience with you. But that can be easier said than done. These days many networking events still aren&rsquo;t taking place and those that are are online and it&rsquo;s very hard to get a chance to speak let alone get advice for your challenges.</p>

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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">I can help you with that.</p>

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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Why not join this 1 Day Data Governance Mastermind Workshop, where you get allocated time to get specific advice on your current Data Governance challenges and get the chance to network with others in similar situations.</p>

<p style="color: rgb(111, 114, 135); text-align: center; font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(111, 114, 135); text-align: center;"><iframe width="560" height="315" src="https://www.youtube.com/embed/LcKBlsChafg" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></p>
</div>

Untangle your Data Governance issue and collaborate with your peers during this one-day Mastermind
Discuss Data Governance approaches with people who get it
Are you struggling with a Data Governance issue and wish you had a team of other Data Governance professionals you could bounce it around with?
You’ve done Data Governance training and you know what you’re focusing on. While your team is supportive, you spend a lot of time dealing with, and driving forward, culture change, managing stakeholders, and fielding questions from people who have their own priorities and now need to do this ‘Data Governance stuff’ on top. 
It would be nice, once in a while, to have a conversation about how to achieve something free from internal issues. You want to talk about best practices and get some alternative ideas.
That’s what my Data Governance Mastermind gives you: space to reflect with the support of your peers and practical solutions you can implement.
What is a mastermind?
Mastermind groups are the definition of ‘sharing is caring’. It’s you and your fellow peers – people who do what you do - gathering to brainstorm, problem solve, set goals and be each other’s support network.
At the Data Governance Mastermind, you will meet and learn from other people implementing Data Governance initiatives. 
It’s a one-day event, on Zoom. One of the benefits of attending is you’ll get 30 minutes in the ‘hot seat’ where you can share something you’re struggling with and get input from the group. 
What you can expect during the day
Discussions about different aspects of Data Governance and the opportunity to share what’s worked for you.
Tailored advice specific to your situation from me.
Insights from other people implementing Data Governance about what’s worked for them, what hasn’t worked, and how they have tackled issues.
30 minutes in the hot seat so you can share something you need help with and get practical suggestions from the rest of the delegates.
Time to reflect and share learnings from discussions so you have your key takeaways written down, ready to take back to work with you.
Get to know other Data Governance professionals and build a support network
Get an action plan and confidence to take your next steps with Data Governance
Get ready to discover new ways of approaching your Data Governance challenges, while getting to know professionals from a range of industries.
You will:
Get a clear action plan to take away with you to tackle your specific Data Governance issues.
Develop a wider network of supportive Data Governance professionals, people got your back and will be available to continue to network and ask advice or in the future.
Leave with the confidence that you're not alone in tackling these issues. There are other people going through similar experiences that are willing to help you out.
Is attending a Mastermind right for me? 
Every individual's Data Governance journey is unique. Take my scorecard to determine if my Mastermind programme is the right fit for you and will effectively support your specific needs. You can also find out more about the day on my website.

The Data Governance Coach 

Data Management

Professional Development

A day of Data Governance, support, networking, and answering your questions. Join me for my 1 Day Data Governance Mastermind where you get allocated time to get specific advice on your current Data Governance challenges and get the chance to network with others in similar situations.

1 Day Data Governance Mastermind

1 Day Data Governance Mastermind Workshop

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">LOOKING FOR</strong>: ADULT FICTION, NON-FICTION</p><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Kate Walsh has built up many years of agenting experience across her own list, and another senior agent&#39;s list at United Agents for 9 years before parting ways and going it alone for a while. Fiction-wise, she works on a hugely broad list for expansive commercial genre fiction and is on the lookout for historical fiction, upmarket women&rsquo;s fiction, clever commercial thrillers, romance and some SFF, particularly those with a dystopian slant, or earth-bound science fiction, however that comes. Kate will also look at YA, though is not the right fit for high fantasy.</span></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">On the non-fiction side, Kate has worked with an impressive list of clients across the commercial spectrum. She&#39;s on the lookout mainly (although not exclusively) for music titles, history and broad-spectrum popular science, but is open to anything that feels like a fresh and original way of looking at the world. She is especially drawn to 20th and 21st century affairs, and welcomes anything from anyone willing to speculate on what comes next.&nbsp;</span></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Kate would like you to submit a covering letter, 1 page synopsis and the opening three chapters (max 5,000 words).</strong></p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(<em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">In addition to the paid sessions, Kate is offering one free session for low income/under-represented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the </em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">discretion of&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print)</em>.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By booking you understand you need to conduct an internet connection test with<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Pr</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">int</em> prior to the event. You also agree to email your material in one document to reach <em fr-original-style="" style="box-sizing: border-box;">I Am In Print</em> by the stated submission deadline and note that <em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print</em> take no responsibility for the advice received during your agent meeting.</p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">The submission deadline is: Wednes</strong><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">day 21 August 2024</strong></p>

LOOKING FOR: ADULT FICTION, NON-FICTION
Kate Walsh has built up many years of agenting experience across her own list, and another senior agent's list at United Agents for 9 years before parting ways and going it alone for a while. Fiction-wise, she works on a hugely broad list for expansive commercial genre fiction and is on the lookout for historical fiction, upmarket women’s fiction, clever commercial thrillers, romance and some SFF, particularly those with a dystopian slant, or earth-bound science fiction, however that comes. Kate will also look at YA, though is not the right fit for high fantasy.On the non-fiction side, Kate has worked with an impressive list of clients across the commercial spectrum. She's on the lookout mainly (although not exclusively) for music titles, history and broad-spectrum popular science, but is open to anything that feels like a fresh and original way of looking at the world. She is especially drawn to 20th and 21st century affairs, and welcomes anything from anyone willing to speculate on what comes next.
Kate would like you to submit a covering letter, 1 page synopsis and the opening three chapters (max 5,000 words).
(In addition to the paid sessions, Kate is offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 
By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.
The submission deadline is: Monday 16th September 2024

I Am In Print

Fiction Writing

ONE SPACE LEFT! 24th September Kate Walsh #Agent121. Looking for: ADULT FICTION, NON-FICTION

Chesterfield

<h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;">FAA Level 3 Award In Supervising First Aid For Mental Health (RQF)</h2><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Classroom (two day course), Virtual (6 x 2 &frac12; hour sessions)</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Gives learners knowledge of Mental Health First Aid and associated conditions</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This course is especially suitable for managers, supervisors and other staff that have the power to make changes in the workplace</strong></li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Contents:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What is Mental Health?</li><li fr-original-style="" style="box-sizing: border-box;">Why people develop mental health conditions</li><li fr-original-style="" style="box-sizing: border-box;">What the role of a mental health first aider is</li><li fr-original-style="" style="box-sizing: border-box;">Knowing how to provide advice and practical support</li><li fr-original-style="" style="box-sizing: border-box;">Knowing how to recognise and manage stress</li><li fr-original-style="" style="box-sizing: border-box;">Understand the impact of substance abuse on mental health</li><li fr-original-style="" style="box-sizing: border-box;">Understand the first aid action plan for mental health and be able to put it in place</li><li fr-original-style="" style="box-sizing: border-box;">Know how to implement a positive mental health culture in the workplace</li><li fr-original-style="" style="box-sizing: border-box;">Recognising a range of mental health conditions:</li><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Depression</li><li fr-original-style="" style="box-sizing: border-box;">Anxiety</li><li fr-original-style="" style="box-sizing: border-box;">Psychosis</li><li fr-original-style="" style="box-sizing: border-box;">Eating disorders</li><li fr-original-style="" style="box-sizing: border-box;">Suicide</li><li fr-original-style="" style="box-sizing: border-box;">Self-harm</li><li fr-original-style="" style="box-sizing: border-box;">PTSD</li><li fr-original-style="" style="box-sizing: border-box;">Personality disorders</li><li fr-original-style="" style="box-sizing: border-box;">Bipolar disorder</li><li fr-original-style="" style="box-sizing: border-box;">Schizophrenia</li></ul></ul><h3 fr-original-style="" style="box-sizing: border-box;">Benefits of this course:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">37% of all work-related ill-health is due to mental health problems</li><li fr-original-style="" style="box-sizing: border-box;">Problems with mental health cover 45% of all working days lost</li><li fr-original-style="" style="box-sizing: border-box;">A whopping 12.8 million working days, or 49, 042 years, were lost due to mental health problems in 2018/19</li><li fr-original-style="" style="box-sizing: border-box;">602,000 workers suffered from work-related stress, depression or anxiety in 2018/19</li><li fr-original-style="" style="box-sizing: border-box;">One in four people will have a mental health problem at some point during their lives</li><li fr-original-style="" style="box-sizing: border-box;">Whether work is causing or aggravating mental health problems, employers have a legal responsibility towards their employees</li><li fr-original-style="" style="box-sizing: border-box;">Work-related mental health issues must to be assessed to measure the levels of risk to staff</li><li fr-original-style="" style="box-sizing: border-box;">Where a risk is identified, steps must be taken to remove it or reduce it as far as reasonably practicable</li><li fr-original-style="" style="box-sizing: border-box;">This two day r employees&#39; mental health and wellbeing</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 fr-original-style="" style="box-sizing: border-box;">Accredited, Ofqual regulated qualification</h3><div fr-original-style="" style="box-sizing: border-box;"><img src="https://images.cademy.co.uk/pochat-training/b9029833-7afc-45fb-ac5c-79b01debf2f0/original.jpeg" style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left; cursor: pointer; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left;" fr-original-class="fr-draggable"></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Our Mental Health First Aid Courses are nationally recognised, Ofqual regulated qualifications accredited by First Aid Awards Ltd in association with NUCO Training.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">This means that you can be rest assured that your Mental Health First Aid <img src="https://images.cademy.co.uk/pochat-training/226a4cec-3383-433f-8d41-69ebfe8d5701/original.png" style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left; cursor: pointer; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left;" fr-original-class="fr-draggable">Certificates fulfill the upcoming legal requirements and are a very good way to make sure you and your employees have a supporting workplace to deal with staff&#39;s mental health conditions.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The&nbsp;</span><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Ofqual Register number</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;for this course is 603/3770/9</span></p><img src="https://images.cademy.co.uk/pochat-training/7cbdb7f4-2060-482c-aab7-6d4ad4183309/original.png" style="width: 658px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 658px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">

Pochat Training

Mental Health First Aid

Emotions

Emotional Wellbeing

Emotional Intelligence (EQ)

Psychological First Aid

Psychological Wellbeing

Mental Health

Emotional Resilience

First Aid

Accredited Mental Health First Aid

Wellbeing

Mental Resilience

Mental Health At Work

Resilience

Positive Psychology

Supervising First Aid for Mental Health

This price includes an Ofqual regulated certificate

With Ofqual regulated certificate

This price includes a CPD certificate instead of an Ofqual regulated certificate (it's exactly the same course)

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