Name: Assessing the Water-Steam Chemistry Cycle in Thermal Power Plants
Price: 1203 GBP
Availability: InStock

London

<h2>Management of Value (MoV®) Foundation</h2>
<p>This interactive MoV® Foundation course provides a modular and case-study-driven approach to learning Management of Value (MoV). The core knowledge is structured and comprehensive; and well-rounded modules cover the methodology and various techniques. A case study is used to help appreciate the relevance of MoV in its practical application.</p><h3>What you will Learn</h3>
<p>Upon completion of an MoV course candidates should be able to discuss and explain:</p>
<ul>
<li>The main processes and techniques used within MoV and the reasons for using them</li>
<li>How MoV may be applied at portfolio, program, project and operational levels</li>
<li>The differences in applying MoV at different stages in a project and the expected outputs from a MoV Study at each stage</li>
<li>The circumstances under which MoV should be used</li>
<li>The concept of value and how value may be improved</li>
<li>The main benefits arising from the use of MoV</li>
<li>Approaches for implementing MoV</li>
<li>How to respond to external and internal influences</li>
<li>The principles of embedding MoV into an organization</li>
<li>The key topics in document checklists, the toolbox, health check, organizational maturity and individual competence.</li>
</ul>
<p>Upon successful completion of this course, you will be able to:</p>
<ul>
<li>Organize and contribute constructively to a Management of Value (MoV) Study</li>
<li>Demonstrate a knowledge of MoV principles, processes, approach and environment</li>
<li>Analyse a company, program or project to establish its organizational value; includes identification and weighting of Value Drivers</li>
<li>Pass the AXELOS MoV Foundation Examination</li>
</ul><section>
                    <h3>Introduction to value management and MoV</h3><ul><li>Value and Value Management</li><li>Capabilities, Outcomes, Benefits and Disbenefits</li><li>What is Value?</li><li>What is Management of Value (MoV)?</li><li>Why use MoV?</li><li>Where use MoV?</li><li>When MoV should be used?</li><li>What using MoV involve?</li><li>Selected MoV benefits</li><li>Relationship with other AXELOS Global Best Practices and Models</li><li>How MoV fits with other AXELOS Global Best Practice Guides</li></ul><h3>MoV principles</h3><ul><li>Align with organization's objectives</li><li>Focus on functions and required outcomes</li><li>Balance the variables to maximise value</li><li>Apply throughout the investment decision</li><li>Tailor MoV to suit the subject</li><li>Learn from experience and improve</li><li>Assign clear roles and responsibilities and build a supportive culture</li></ul><h3>MoV processes</h3><ul><li>Frame the programme or project</li><li>Gather information</li><li>Analyse information</li><li>Process information</li><li>Evaluate and select</li><li>Develop Value Improving Proposals</li><li>Implement and share outputs</li></ul><h3>MoV techniques</h3><ul><li>Function Analysis</li><ul><li>Function Analysis System Technique (FAST)</li><li>Traditional (or classic) FAST</li><li>Technical FAST</li><li>Customer FAST</li></ul><li>Value Trees</li><li>Measuring value</li><ul><li>Value profiling (a.k.a. value benchmarking)</li><li>Simple multi-attribute rating technique (a.k.a. SMART)</li><li>Value index</li><li>Value metrics</li><li>Value for money (VfM) ratio</li><li>Value Engineering / Analysis</li></ul></ul><h3>Common techniques used in MoV</h3><ul><li>Analysis of information</li><ul><li>Benchmarking</li><li>Process Mapping</li><li>Root Cause Analysis</li><li>Discounted Cash Flow Analysis</li></ul><li>Generating Ideas</li><ul><li>Brainstorming</li></ul><li>Evaluation and option selection</li><ul><li>Option Selection Matrix</li><li>Idea selection</li><ul><li>Allocation to Categories</li><li>Idea Selection Matrix</li></ul></ul><li>Weighting techniques</li><ul><li>Paired Comparisons</li><li>Points Distribution</li></ul><li>Developing VIPs</li><ul><li>Developing Proposals</li><li>Cost Benefit Analysis</li><li>Building Decisions</li></ul><li>Implementing VIPs</li><ul><li>Implementation Plans</li><li>Feedback</li></ul><li>Following up</li><ul><li>Tracking Benefits</li></ul></ul><h3>Approach to Implementation</h3><ul><li>Generic approach to MoV implementation</li><li>Plan the MoV activities</li><li>Understand and articulate value</li><li>Prioritize value</li><li>Improve value</li><li>Quantify value</li><li>Monitor improvements in value</li><li>Learn lessons</li></ul><h3>Environmental factors</h3><ul><li>Portfolio Considerations</li><li>Programme considerations</li><li>Project considerations</li><li>Operational Considerations</li></ul><h3>Embedding MoV into an organization</h3><ul><li>Benefits of Embedding MoV into an organization</li><li>MoV Policy</li><li>MoV Policy  Composition</li><li>Embedding MoV into an organisation  Key steps</li><li>Suggested MoV Management Structure</li><li>Overcoming barriers</li><li>We do it anyway</li><li>It takes up too much time</li><li>We can't afford to make the changes</li><li>What's in it for me?</li><li>Don't fix it if it ain't broke</li><li>Fixed returns on investment</li></ul><h3>MoV products</h3><ul><li>Briefing Meeting Agenda (A.1)</li><li>Communications Checklist (A.2)</li><li>Equipment list for an Effective Study/Workshop (A.3)</li><li>Invitation to join the Study Team (A.4)</li><li>Option Evaluation Matrix (A.5)</li><li>Plan the Study (A.6)</li><li>Recording Idea Selection (A.7)</li><li>Reporting Study outputs (A.8)</li><li>Scoping the Study (A.9)</li><li>Study or Workshop Handbook (A.10)</li><li>Value-Improvement Proposal Forms (A.11)</li><li>Value Improvement Tracking Report (A.12)</li></ul><h3>MoV toolbox</h3><h3>MoV health check and maturity model</h3><ul><li>P3M3 Maturity Model</li><li>MoV Maturity Model (aligned with P3M3)</li></ul>


                </section>

IIL Europe Ltd

Management of Value (MoV) Foundation: In-House Training

General Admission

Kuala Lumpur

<section style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><h2 style="color: rgb(62, 57, 52); box-sizing: border-box;" fr-original-style=" color: rgb(62, 57, 52);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">About this Training Course</strong></h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This 5-day advanced level course focuses on the methods and applications of petroleum geochemistry for source rock, maturity, and fluids (oil and gas) evaluation.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course will equip the participants with key guidelines on source rock evaluation to determine the type of organofacies and deposition environment, maturity, as well as predict the variety and quality of hydrocarbons that have been generated from each type of source rock. It also provides guidelines on how to characterise subsurface fluids, including oil condensate and gas; refine petroleum systems, and predict fluids quality.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The lectures and exercises are designed to improve the participants&rsquo; understanding on how to characterise source rocks and fluids, using bulk, molecular and isotopic tools that facilitate their understanding. Some examples of topics include source rock screening analysis, optical (maturity) analysis, gas chromatography (GC), gas chromatography-mass spectrometry (GC-MS), biomarkers, isotopes and chemometrics to identify oil families, perform oil-oil and oil-source rock correlations. The exercises will illustrate how geochemistry can be used to assist explorationists in the de-risking block and basin petroleum evaluation.</p></section><section style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><a data-toggle="collapse" href="https://petroedgeasia.net/training/petroleum-geochemistry-in-petroleum-exploration/#collapseOne" style="color: rgb(51, 51, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(51, 51, 51);">TRAINING OBJECTIVES</a><div data-parent="#accordion" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Upon completion of this course, the participants will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand the fundamentals of source rock, oil, and gas geochemical analysis, including their interpretive pitfalls.</li><li fr-original-style="" style="box-sizing: border-box;">Discuss various geochemical techniques, e.g. sampling, preparation, TOC determination, Rock-Eval pyrolysis and microscopy, including interpretive pitfalls.</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to interpret source rock data, including source rock richness, potential and type, and how to distinguish between different types of source rocks, their kinetics and quality (e.g. oil- versus gas- prone source rocks).</li><li fr-original-style="" style="box-sizing: border-box;">Explain what type and quality of hydrocarbons can be predicted from each type of source rock.</li><li fr-original-style="" style="box-sizing: border-box;">Learn the different maturity tools used in geochemistry and how to interpret and use maturity data to evaluate thermal history of source rocks and calibrate thermal history of sedimentary basins.</li><li fr-original-style="" style="box-sizing: border-box;">Examine the different geochemical techniques used for the fluids (oil and gas samples), including interpretive pitfalls.</li><li fr-original-style="" style="box-sizing: border-box;">Learn how to perform oil-oil and oil-source rock correlations.</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to assess post-migration fluid alterations (e.g., evaporative fractionation, biodegradation, geo-chromatography, and other reservoir alteration processes).</li><li fr-original-style="" style="box-sizing: border-box;">Develop an understanding on how gas samples can be evaluated.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate how geochemistry can be used to assist explorationists in their de-risking block and basin petroleum evaluation.</li></ul></div><a data-toggle="collapse" href="https://petroedgeasia.net/training/petroleum-geochemistry-in-petroleum-exploration/#collapseTwo" style="color: rgb(51, 51, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(51, 51, 51);">TARGET AUDIENCE</a><div data-parent="#accordion" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course is designed for geochemists, geologists, exploration geologists and petroleum systems analysts but could also benefit engineers, project coordinators and managers who would like to apply this branch of petroleum geology to prospect appraisal, exploration, and field development.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Prerequisites</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The participants should have knowledge of basic chemistry and geology. Experience in exploration will also be useful.</p></div><a data-toggle="collapse" href="https://petroedgeasia.net/training/petroleum-geochemistry-in-petroleum-exploration/#collapsecl" style="color: rgb(51, 51, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(51, 51, 51);">COURSE LEVEL</a><div data-parent="#accordion" fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Intermediate</li></ul></div><a data-toggle="collapse" href="https://petroedgeasia.net/training/petroleum-geochemistry-in-petroleum-exploration/#collapseFive" style="color: rgb(51, 51, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(51, 51, 51);">TRAINER</a><div data-parent="#accordion" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Your Expert Course Instructor is a Petroleum Geochemist with over 32 years of professional experience in the oil and gas industry. He is an expert on petroleum geochemistry for exploration and production development strategies. He is skilled in geochemical interpretation and specializes in the integration of all types of geochemical data from source rocks and fluids (oil and gas), having delivered training courses to many operators and service companies worldwide.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Between 2011 and 2020, he worked for Fugro-Robertson and CGG UK Services (Robertson) as Chief Geochemist and Senior Geochemical Advisor. Prior to that, Your Expert Course Instructorwas Senior Geochemist with Fugro-Robertson for over five years. He worked extensively on a variety of single and multi-disciplinary projects worldwide, including the North Sea UK and Norway, Gulf of Mexico, Belize, Guatemala, Honduras, the North and South Atlantic margins, North and East Africa, the Middle East, Pakistan, India, Thailand, Mongolia, Australia and New Zealand.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">He started his career as a Petroleum Geochemist, working for Sonatrach, focusing on the major Paleozoic basins (Berkine, Illizi, Oued Mya, Tindouf, Bechar), across the Saharan platform in Algeria.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">He developed and maintained a high quality and competitive geochemistry business during his employment with Fugro-Robertson and CGG UK Services. He oversaw the petroleum geochemistry discipline and was responsible for sustaining business development and project management. He was also involved in the development of workflows, innovation, data quality control (QC), mentoring and training internal and external staff, project supervision, and technical / peer review for all the geochemical projects. Currently, he is a Principal Consultant.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">He holds MSc and PhD degrees in Petroleum Geochemistry and was a graduate of the University of Newcastle Upon Tyne, United Kingdom. He is the author of several publications and has been invited to present his findings and research at international meetings.</p></div><a data-toggle="collapse" href="https://petroedgeasia.net/training/petroleum-geochemistry-in-petroleum-exploration/#collapseCS" style="color: rgb(51, 51, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(51, 51, 51);">POST TRAINING COACHING SUPPORT (OPTIONAL)</a><div data-parent="#accordion" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">To further optimise your learning experience from our courses, we also offer individualized &ldquo;One to One&rdquo; coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster.<br fr-original-style="" style="box-sizing: border-box;"><a href="mailto:info@asiaedge.net?subject=Request%20for%20further%20information%20regarding%20post%20training%20coaching%20support" target="_blank" rel="noopener" style="color: rgb(0, 123, 255); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(0, 123, 255);">Request for further information about post training coaching support</a>&nbsp;and fees applicable for this.</p></div></section>

EnergyEdge - Training for a Sustainable Energy Future

Enhance your knowledge in petroleum geochemistry with EnergyEdge's course on petroleum exploration. Enroll now!

Petroleum Geochemistry in Petroleum Exploration

Team of 10, pp

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<h2>Management of Risk (M_o_R®) Practitioner: In-House Training</h2>
<p>The M_o_R® Practitioner course has been designed to provide learners with the opportunity to practice the practical application of the M_o_R method and covers the twelve M_o_R principles: Approach, Process and the basic techniques essential to managing risks using the M_o_R guidance. The purpose of the M_o_R Practitioner qualification is to confirm that the learner has achieved sufficient understanding of how to apply and tailor M_o_R in a scenario situation.</p><h3>What you will Learn</h3>
<p>At the end of the M_o_R Practitioner course, learners will gain competencies in:</p>
<ul>
<li>M_o_R framework (principles, approach based on risk documentation, process steps, and embedding and reviewing</li>
<li>M_o_R principles</li>
<li>Outline of M_o_R approach documents (including policy, process guide, and risk communications plan)</li>
<li>Risk identification, assessment, and control</li>
<li>Embedding and reviewing M_o_R</li>
<li>M_o_R organizational perspectives (strategic, program, project, operational)</li>
</ul>
<h3>Benefits</h3>
<p>The M_o_R Practitioner course offers a wide-ranging set of guidelines that will help in the management of risk in a project or program environment. It will help prepare learners for the M_o_R Practitioner Exam. They will feel more confident in approaching risk management after attending the course and will be aware of the use of different techniques that can assist in this task, including:</p>
<ul>
<li>Improved basis for effective strategy formation</li>
<li>Reduced time spent fire-fighting and fewer unwelcome surprises</li>
<li>Increased likelihood of successful change initiative outcomes</li>
<li>Closer internal focus on doing the right things properly</li>
<li>Increase in efficient use of resources waste and fraud</li>
<li>Better management of contingency resources</li>
<li>M_o_R roles and responsibilities</li>
<li>M_o_R health check</li>
<li>M_o_R maturity model</li>
<li>Risk specialisms (including business continuity management)</li>
</ul><section>
                    <h3>Introduction</h3><ul><li>Introduction to the course</li><li>What is a risk?</li><li>What is risk management?</li><li>Why is risk management so important?</li><li>Basic risk definitions</li><li>The development of knowledge about risk management</li><li>Corporate governance and internal control</li><li>Where and when should risk management be applied?</li></ul><h3>M_o_R Principles</h3><ul><li>The purpose of M_o_R principles</li><li>Aligns with objectives</li><li>Fits the context</li><li>Engages stakeholders</li><li>Provides clear guidance</li><li>Informs decision-making</li><li>Facilitates continual improvement</li><li>Creates a supportive culture</li><li>Achieves measurable value</li><li>Risk management maturity models</li></ul><h3>M_o_R Approach</h3><ul><li>Relationship between the documents</li><li>Risk management policy</li><li>Risk management process guide</li><li>Risk management strategy</li><li>Risk register</li><li>Issue register</li><li>Risk response plan</li><li>Risk improvement plan</li><li>Risk communications plan</li></ul><h3>M_o_R Process</h3><ul><li>Common process barriers</li><li>Identify -  contexts</li><li>Identify - the risks</li><li>Assess - estimate</li><li>Assess -  evaluate</li><li>Plan</li><li>Implement</li><li>Communication throughout the process</li></ul><h3>M_o_R Perspectives</h3><ul><li>Strategic perspective</li><li>Programme perspective</li><li>Project perspective</li><li>Operational perspective</li></ul><h3>Risk Specialisms</h3><ul><li>Business continuity management</li><li>Incident and crisis management</li><li>Health and Safety management</li><li>Financial risk management</li><li>Environmental risk management</li><li>Reputational risk management</li><li>Contract risk management</li></ul>


                </section>

Management of Risk (M_o_R) Practitioner: In-House Training

<h2>Management of Risk (M_o_R®) Foundation: In-House Training</h2>
<p>This M_o_R® Foundation course prepares learners to demonstrate knowledge and comprehension of the four elements of the M_o_R framework: Principles, Approach, Processes, Embedding and Reviewing and how these elements support corporate governance. The M_o_R Foundation Course is also a prerequisite for the M_o_R Practitioner qualification.</p><h3>What you will Learn</h3>
<p>At the end of the M_o_R Foundation course, participants will gain competencies in and be able to:</p>
<ul>
<li>Describe the key characteristics of risk and the benefits of risk management</li>
<li>List the eight M_o_R Principles</li>
<li>List and describe the use of the key M_o_R Approach documents</li>
<li>Create Probability and Impact scales</li>
<li>Define and distinguish between risks and issues</li>
<li>Create a Risk Register</li>
<li>Create a Stakeholder map</li>
<li>Identify the key roles in risk management</li>
<li>Use the key techniques and describe specialisms in risk management</li>
<li>Undertake the M_o_R Foundation examination</li>
</ul><section>
                    <h3>Introduction</h3><ul><li>Introduction to the M_o_R course</li><li>What is a risk?</li><li>What is risk management?</li><li>Why is risk management so important?</li><li>Basic risk definitions</li><li>The development of knowledge about risk management</li><li>Corporate governance and internal control</li><li>Where and when should risk management be applied?</li></ul><h3>M_o_R Principles</h3><ul><li>The purpose of M_o_R principles</li><li>Aligns with objectives</li><li>Fits the context</li><li>Engages stakeholders</li><li>Provides clear guidance</li><li>Informs decision-making</li><li>Facilitates continual improvement</li><li>Creates a supportive culture</li><li>Achieves measurable value</li><li>Risk management maturity models</li></ul><h3>M_o_R Approach</h3><ul><li>Relationship between the documents</li><li>Risk management policy</li><li>Risk management process guide</li><li>Risk management strategy</li><li>Risk register</li><li>Issue register</li><li>Risk response plan</li><li>Risk improvement plan</li><li>Risk communications plan</li></ul><h3>M_o_R Process</h3><ul><li>Common process barriers</li><li>Identify  contexts</li><li>Identify  the risks</li><li>Assess  estimate</li><li>Assess  evaluate</li><li>Plan</li><li>Implement</li><li>Communication throughout the process</li></ul><h3>M_o_R Perspectives</h3><ul><li>Strategic perspective</li><li>Program perspective</li><li>Project perspective</li><li>Operational perspective</li></ul><h3>Risk Specialisms</h3><ul><li>Business continuity management</li><li>Incident and crisis management</li><li>Health and Safety management</li><li>Financial risk management</li><li>Environmental risk management</li><li>Reputational risk management</li><li>Contract risk management</li></ul>


                </section>

Management of Risk (M_o_R) Foundation: In-House Training

<h2>Management of Value (MoV®) Practitioner: In-House Training</h2>
<p>This interactive MoV® Practitioner course provides a modular and case-study-driven approach to learning Management of Value (MoV). The core knowledge is structured and comprehensive; and well-rounded modules cover the methodology and various techniques. A case study is used to help appreciate the relevance of MoV in its practical application.</p><h3>What you will Learn</h3>
<p>The MoV Practitioner Course prepares you for the MoV Practitioner exam.</p>
<p>Individuals certified at the MoV Practitioner level will be able to:</p>
<ul>
<li>Apply Management of Value (MoV) principles, processes and techniques, and advocate the benefits of this application appropriately to the senior Management.</li>
<li>Develop a plan of MoV activities for the whole lifecycle of small and large projects and programs.</li>
<li>Plan an MoV study, tailoring it to particular projects or programs and developing practical study or workshop handbooks as required.</li>
<li>Understand and articulate value in relation to organizational objectives.</li>
<li>Prioritize value drivers using function analysis and use these to demonstrate how value might be improved.</li>
<li>Quantify monetary and non-monetary value using the Value Index, Value Metrics and the Value for Money ratio.</li>
<li>Describe and comment on the application of various techniques relevant to MoV.</li>
<li>Monitor improvements in value realized throughout a project lifecycle and capture learning which can be transferred to future projects.</li>
<li>Offer suggestions and guidance about embedding MoV into an organization, including policy issues, undertake a health check, assess maturity and competence, and provide guidance on typical roles and responsibilities.</li>
<li>Understand and articulate the use of MoV within other Best Management Practice methods and its contributions to them</li>
</ul>
<h3>Benefits of Taking This Course</h3>
<p>Upon successful completion of this course, you will be able to:</p>
<ul>
<li>Organise and contribute constructively to a Management of Value (MoV) Study</li>
<li>Demonstrate a knowledge of MoV principles, processes, approach, and environment</li>
<li>Analyse a company, programme or project to establish its organisational value  includes identification and weighting of Value Drivers</li>
<li>Pass the AXELOS Practitioner Examination</li>
</ul><section>
                    <ul><li>Function Analysis</li><li>Customer FAST Diagram</li><li>Value Tree Development</li><li>Weighting Attributes</li><li>Paired Comparisons</li><li>Developing a Value Profile</li><li>Developing a Value Index</li><li>Value for Money Ratio</li><li>Stimulating Innovation</li><li>Value Engineering</li><li>Option Evaluation and Selection</li><li>Evaluation Matrix</li><li>Value and Value for Money</li><li>Timing and Planning</li><li>Teams and Stakeholders</li><li>MoV in the Organization</li><li>Integrating with Best Management Practice</li><li>Relationship between Process and Approach</li></ul>


                </section>

Management of Value (MoV) Practitioner: In-House Training

<h2>Project Management Fundamentals for IT Projects: In-House Training</h2>
 <p>A number of factors impact the new project manager's role within IT - for instance, the need to fully integrate IT into the business improvement process and the advent of distributed technology and Business Process Reengineering. As a result, the range of activities required of a new project manager has greatly increased, as well as the range of people with whom he or she interacts. This workshop enables you to minimize the problems inherent in managing a systems development project.</p><h3>What You Will Learn</h3>
 <p>You'll learn how to:</p>
 <ul>
 <li>Articulate the benefit of using a project management methodology, processes, and various life cycles for IT projects</li>
 <li>Articulate on various standards and maturity models that provide benefits to performing organizations that manage IT projects</li>
 <li>Describe governance, gating, and the processes required for project origination</li>
 <li>Conduct a stakeholder analysis and describe its benefits throughout the project life cycle</li>
 <li>Gather good requirements, develop a work breakdown structure (WBS), and establish a baseline project plan</li>
 <li>Execute against the baseline project plan while managing change and configuration items</li>
 <li>Monitor and control the project activities using the baseline project plan and earned value management concepts</li>
 <li>Close the project by conducting scope verification, procurement audits, gathering lessons learned, archiving project records, and releasing resources</li>
 </ul><section>
                    <h3>Getting Started</h3> <ul> <li>Course goal</li> <li>Course structure</li> <li>Course goals and objectives</li> </ul> <h3>Foundation Concepts</h3> <ul> <li>Key definitions and concepts</li> <li>Methodologies, processes, and project life cycles</li> <li>Project success factors and the benefits of standards and models</li> </ul> <h3>Project Originating and Initiating</h3> <ul> <li>Originating projects</li> <li>Initiating projects</li> </ul> <h3>Planning Stakeholder Engagement and Resource Management</h3> <ul> <li>Planning stakeholder engagement</li> <li>Planning human resources management</li> <li>Developing effective leadership skills</li> </ul> <h3>Planning Scope and Quality Management</h3> <ul> <li>Planning project scope</li> <li>Planning project quality</li> </ul> <h3>Planning Schedule Management</h3> <ul> <li>Planning project time</li> <li>Identifying schedule activities</li> <li>Sequencing schedule activities</li> <li>Estimating activity resources and time</li> <li>Developing project schedule</li> <li>Optimizing the project schedule</li> </ul> <h3>Planning Risk and Cost Management</h3> <ul> <li>Planning for project risks</li> <li>Planning project costs</li> <li>Estimating project costs</li> <li>Developing a project budget</li> </ul> <h3>Planning Communication and Procurement Management</h3> <ul> <li>Planning project communications</li> <li>Planning project procurements</li> </ul> <h3>Project Executing, Monitoring and Controlling, and Closing</h3> <ul> <li>Project executing</li> <li>Project monitoring and controlling</li> <li>Project closing</li> </ul>


                </section>

Project Management Fundamentals for IT Projects: In-House Training

<h2>Portfolio, Programme, and Project Offices (P3O®) Practitioner: In-House Training</h2>
<p>P3O® is the AXELOS standard for the design of decision-making processes regarding changes in organizations. P3O provides a guideline for the design of portfolio, programme, and project offices in organizations.</p>
<p>The P3O Practitioner Course is an interactive learning experience. The P3O Practitioner-level content provides you with sufficient knowledge and understanding of the P3O guidance to design, implement, manage or work within any component office of a P3O model. It enables participants to successfully complete the associated P30 Practitioner exam and achieve the qualification.</p>
<p>In this course, you will be prepared to successfully attempt the P3O Practitioner exam and learn how to implement or re-energize a P3O model in their own organization.</p><h3>What you will Learn</h3>
 <p>At the end of the P3O Practitioner course, you will be able to:</p>
 <ul>
 <li>Define a business case to get senior management approval for P3O</li>
 <li>Build a right P3O model to adapt to the organization's needs, taking account of the organization's size and portfolio, programme and project management maturity</li>
 <li>Identify the elements, roles, and functions deployed in a generalized P3O model</li>
 <li>Use tools and techniques in running the P3O and advising those who shape the portfolio of programmes and projects</li>
 </ul><section>
                    <h3>Introduction to P3O</h3><ol><br /><li>What is the purpose of P3O?</li><li>Definitions</li><li>What are P3Os?</li><li>Portfolio, programme, and project lifecycles</li><li>Governance and the P3O</li></ol><br /><h3>Designing a P3O Model</h3><ol><br /><li>Factors that affect the design</li><li>Design considerations</li><li>What functions and services should the P3O offer?</li><li>Roles and responsibilities</li><li>Sizing and tailoring of the P3O model</li></ol><br /><h3>Why have a P3O?</h3><ol><br /><li>How a P3O adds value</li><li>Maximizing that value</li><li>Getting investment for the P3O</li><li>Overcoming common barriers</li><li>Timescales</li></ol><br /><h3>Why have a P3O (Extension)?</h3><ol><br /><li>The P3O Business Case</li><li>The P3O Model Blueprint</li><li>Vision Statement</li><li>Demonstrating the Value</li><li>KPIs</li><li>The Benefits of Claimed Capabilities</li><li>Benefit Realisation and Strategic Objectives</li><li>Benefit Profile</li></ol><br /><h3>How to Implement or Re-Energize a P3O</h3><ol><br /><li>Implementation lifecycle for a permanent P3O</li><li>Identify</li><li>Define</li><li>Deliver</li><li>Close</li></ol><br /><h3>Implementation lifecycle for a temporary programme or project office</h3><ol><br /><li>Organizational context</li><li>Definition and implementation</li><li>Running</li><li>Closing</li><li>Recycling</li></ol><br /><h3>How to operate a P3O</h3><ol><br /><li>Overview of tools and techniques</li><li>Benefits of using standard tools and techniques</li><li>Critical success factors</li><li>P3O tools</li><li>P3O techniques</li></ol>


                </section>

Portfolio, Programs, & Project Offices Practitioner: In-House

<div>
</div>
<section>
<div>
<h2><strong>About this Virtual Instructor Led Training (VILT)</strong></h2>
<p><span>This 3 half-day Virtual Instructor Led Training (VILT) course will help participants grasp the idea of real-world risk management and how this relates to the cyber world. The VILT course will cover topics surrounding identifying cyber risks and vulnerabilities, guidance on applying administrative actions, and comprehensive solutions to ensure your organization is adequately secure and protected.</span></p>
<p><span>The VILT course will guide participants on how to conduct a security risk assessment for their organization, and equip them with the skills to develop a risk compliance assessment plan as well as methods to develop risk management strategies which can improve their organization's security posture. The VILT course has at least a 30% hands-on approach through the use of Table Top Exercises.</span></p>
<p><span>The VILT course will cover the following modules:</span></p>
<ol>
<li><span>Introduction to Risk Assessments (RA)</span></li>
<li><span>Threat Actors and Their Motivations</span></li>
<li><span>Threat and Risk Assessment</span></li>
<li><span>Critical Controls Identification</span></li>
<li><span>Maturity Assessment</span></li>
<li><span>Treated Cyber Risk Profile</span></li>
<li><span>Target Cyber Risk Profile and Strategy</span></li>
</ol>
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</p></div>
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Target Audience 

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<p><span>The VILT course is intended for professionals responsible for organizational information and security system and those involved in operating and maintenance of critical information and IT network &amp; sotware systems. Professionals who are designated as the Single Point of Accountability (SPoA) as well as system auditors will find this course useful.</span></p>
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Course Level 

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<li>Basic or Foundation</li>
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Training Methods 

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<p><span>The VILT course will be delivered online in 3 half-day sessions comprising 4 hours per day, with 2 x 10 minutes break per day, including time for lectures, discussion, quizzes and short classroom exercises.</span></p>
<p><span>Course Duration: 3 half-day sessions, 4 hours per session (12 hours in total).</span></p>
<p><span>This VILT course is delivered in partnership with ENGIE Laborelec.</span></p>
<p></p>
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Trainer

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<p><span>Your expert course leader is a is specialized in cybersecurity risk management. Before joining ENGIE, she worked for The National Cybersecurity Agency of France (ANSSI) based in Paris (France) and for Deloitte Belgium located in Zaventem (Belgium).</span></p>
<p><span>She has been involved in cybersecurity projects focusing on the principle of protecting critical infrastructures.</span></p>
<p><span>Her different experiences in Cyber Security, Anti-Money Laundering and Global Trade Compliance (including Export Control and Customs) gave her the opportunity to use methodologies tackling strategic, operational and financial control issues at all levels of an organization: people, business processes, IT applications and infrastructure, legal and regulatory compliance.</span></p>
<p><span>She was an EBIOS Risk Manager (RM) trainer while she worked for the French government; EBIOS RM is the French method for assessing and treating digital risks. She also had the opportunity to represent France towards European institutions and other relevant stakeholders for topics related to cybersecurity risk management.</span></p>
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POST TRAINING COACHING SUPPORT (OPTIONAL)

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<div>
<p>To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster.<br />
Request for further information about post training coaching support and fees applicable for this.</p>
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Accreditions And Affliations

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Renewable Energy

Oil & Gas

Assessing and Managing Cyber Security Risks for Essential Services Operators

<h2>RESILIA™ Foundation: In-House Training</h2>
<p>AXELOS RESILIA™: Cyber Resilience Best Practice is designed to help commercial and government organizations around the world prevent, detect, and correct any impact cyber attacks will have on the information required to do business. Adding RESILIA to the existing AXELOS global best practice portfolio, including ITIL® and PRINCE2®, brings a common cyber resilience best practice for security, IT service management, and business. Active cyber resilience is achieved through people, process, and technology.</p>
<p>The RESILIA™ Foundation course starts with the purpose, key terms, the distinction between resilience and security, and the benefits of implementing cyber resilience. It introduces risk management and the key activities needed to address risks and opportunities. Further, it explains the relevance of common management standards and best practice frameworks to achieve cyber resilience. Subsequently, it identifies the cyber resilience processes, the associated control objectives, interactions, and activities that should be aligned with corresponding ITSM activities. In the final part of the course, it describes the segregation of duties and dual controls related to cyber resilience roles and responsibilities.</p><h3>What you will Learn</h3>
<p>At the end of this course, you will be able to:</p>
<ul>
<li>Demonstrate your knowledge of the purpose, benefits, and key terms of cyber resilience</li>
<li>Demonstrate your knowledge of the risk management and the key activities needed to address risks and opportunities</li>
<li>Demonstrate your knowledge of the purpose of a management system and how best practices and standards can contribute</li>
<li>Demonstrate your knowledge of the cyber resilience strategy, the associated control objectives, and their interactions with ITSM activities</li>
<li>Demonstrate your knowledge of cyber resilience design, the associated control objectives, and their interactions with ITSM activities</li>
<li>Demonstrate your knowledge of cyber resilience transition, the associated control objectives, and their interactions with ITSM activities</li>
<li>Demonstrate your knowledge of cyber resilience operation, the associated control objectives, and their interactions with ITSM activities</li>
<li>Demonstrate your knowledge of cyber resilience continual improvement, the associated control objectives, and their interactions with ITSM activities</li>
<li>Demonstrate your knowledge of the purpose and benefits of segregation of duties and dual controls</li>
</ul><section>
                    <h3>Course Introduction</h3><ul><li>Course Learning Objectives</li><li>Course Agenda</li><li>Activities</li><li>Course Book Structure</li><li>RESILIA Certification</li></ul><h3>Introduction to Cyber Resilience</h3><ul><li>What is Cyber Resilience?</li><li>Defining Cyber Resilience</li><li>Balancing in Cyber Resilience</li><li>Characteristics of Cyber Resilience</li></ul><h3>Risk Management</h3><ul><li>Understanding Risk Management: Discussion</li><li>Defining Risk Management</li><li>Addressing Risks and Opportunities</li></ul><h3>Managing Cyber Resilience</h3><ul><li>Why and What of Management Systems?</li><li>Management Systems</li><li>Common Management Standards and Frameworks</li></ul><h3>Cyber Resilience Strategy</h3><ul><li>What is Strategy?</li><li>Cyber Resilience Strategy and Activities</li><li>Security Controls at Cyber Resilience Strategy</li><li>Interaction Between ITSM Processes and Cyber Resilience</li></ul><h3>Cyber Resilience Design</h3><ul><li>Why Cyber Resilience Design?</li><li>Cyber Resilience Design Activities</li><li>Security Controls at Cyber Resilience Design</li><li>Aligning ITSM Processes with Cyber Resilience Processes</li></ul><h3>Cyber Resilience Transition</h3><ul><li>Why Cyber Resilience Transition?</li><li>Basics of Cyber Resilience Transition</li><li>Cyber Resilience Transition: Controls</li><li>Interaction Between ITSM Processes and Cyber Resilience</li></ul><h3>Cyber Resilience Operation</h3><ul><li>The Purpose of Cyber Resilience Operation</li><li>Security Controls in Cyber Resilience Operation</li><li>Interaction Between IT Processes and Cyber Resilience</li><li>Interaction Between ITSM Functions and Cyber Resilience</li></ul><h3>Cyber Resilience Continual Improvement</h3><ul><li>Continual or Continuous Improvement</li><li>Maturity Models</li><li>Continual Improvement Controls</li><li>The Seven-Step Improvement Process</li><li>The ITIL CSI Approach</li></ul><h3>Cyber Resilience Roles &amp; Responsibilities</h3><ul><li>Segregating Duties</li><li>Dual Controls</li></ul>


                </section>

RESILIA Foundation: In-House Training

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<h2><strong>About this Virtual Instructor Led Training (VILT)</strong><em> </em></h2>
<p><span>This 2-half-day Virtual Instructor Led Training (VILT) course will discuss the chemical aspects of the water-steam cycle in a power plant. The VILT course will examine the different types of chemicals used in boilers, potential issues in a water-steam cycle as well as aspects of monitoring and specifications regarding target values and alarm levels. Participants will also be equipped on what to do or key action steps to take in the event of chemistry-related incidents.</span></p>
<p>This course is delivered in partnership with ENGIE Laborelec.</p>
<p></p>
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Training Objectives 

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<p><span>The VILT course will cover the following:</span></p>
<ul>
<li><span>Detailed aspects of chemistry in a water steam cycle, including types of chemicals used in boilers depending on the treatment and type of boiler</span></li>
<li><span>Potential issues in a water-steam cycle such as corrosion and deposition</span></li>
<li><span>Monitoring &amp; analytical programmes and knowledge of specifications for the water steam cycle (normal values targets - alarm levels)</span></li>
<li><span>Chemistry aspects during transition periods: start-up, shutdown and preservation</span></li>
<li><span>Actions to be taken in the event of an alarm</span></li>
<li><span>Examples of incidents or deviations compared to normal chemistry</span></li>
</ul>
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Target Audience 

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<p><span>The VILT course is intended for:</span></p>
<ul>
<li><strong><span>Power plant chemists</span></strong></li>
<li><strong><span>Plant operation or maintenance engineers</span></strong></li>
<li><strong><span>Consultants and technical project managers</span></strong></li>
<li><strong><span>Boiler engineers</span></strong></li>
</ul>
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Course Level 

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<ul>
<li>Basic or Foundation</li>
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Training Methods 

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<div>
<p><span>The VILT course will be delivered online in 2 half-day sessions comprising 4 hours per day, with 2 x 10 minutes break per day, including time for lectures, discussion, quizzes and short classroom exercises.</span></p>
<p><span>Course Duration: 2 half-day sessions, 4 hours per session (8 hours in total).</span></p>
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Trainer

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<div>
<p>Your expert course leader <span>is a chemistry consultant in the energy sector. He works with operators of power plants and industrial facilities. He is active in water-steam cycle chemistry, where he provides support to increase chemistry maturity through audits, trainings or development of key performance indicators.</span></p>
<p><span>His role also includes operational assistance in the field of chemical cleaning and troubleshooting. More recently, he expanded his field of competence towards electrical storage. In this regard, he specializes in electrochemistry and is in charge of different tests on batteries and their components within the ENGIE Batteries Lab.</span></p>
</div>
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</div>
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<div>

POST TRAINING COACHING SUPPORT (OPTIONAL)

</div>
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<div>
<p>To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster.<br />
Request for further information about post training coaching support and fees applicable for this.</p>
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Accreditions And Affliations

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</section>

Assessing the Water-Steam Chemistry Cycle in Thermal Power Plants

<div id="course-pills-1">Duration<p>4.375 Days</p><p>26.25 CPD hours</p>This course is intended for<p><span>This course provides a jump start on learning material that relates to the CMMC program, and to the planned Certified Professional (CP) certification in particular. It discusses the CMMC program, the current CMMC Model, and other CMMC materials as they exist today. The course may be of interest to individuals who wish to pursue the CMMC-CP certification when it is released. It may also be useful to stakeholders in organizations who will be involved in CMMC assessments, and who wish to gain a general understanding of the program and its requirements for their business planning purposes</span><br /></p>Overview<p></p><p><span>In this course, you will examine the current CMMC model (Version 1.02), framework, context, and application within the DoD, as well as the expectations and requirements that will be imposed upon organizations that do business with the DoD. It will also help you to identify threats to cybersecurity and privacy within an IoT ecosystem and implement appropriate countermeasures.</span></p><br /><p><span>You will gain the skills to:</span></p><br /><p><span>Â· Identify risks within the defense supply chain and the established standards for managing them.</span></p><br /><p><span>Â· Describe how the CMMC model ensures compliance with federal acquisition regulations.</span></p><br /><p><span>Â· Identify responsibilities of the CMMC Certified Professional, including appropriate ethics and behavior.</span></p><br /><p><span>Â· Identify regulated information and establish the Certification and Assessment scope boundaries for evaluating the systems that protect that regulated information.</span></p><br /><p><span>Â· Evaluate OSC readiness and determine the objective evidence you intend to present to the assessor.</span></p><br /><p><span>Â· Use the NIST 800-171A and CMMC Assessment Guide to assess objective evidence for processes and practices.</span></p><br /><p><span>Â· Implement and evaluate practices required to meet CMMC maturity level 1.</span></p><br /><p><span>Â· Implement and evaluate processes and practices required to meet CMMC maturity level 2.</span></p><br /><p><span>Â· Implement and evaluate processes and practices required to meet CMMC maturity level 3.</span></p><br /><p><span>Â· Identify processes and practices required to meet CMMC maturity levels 4 and 5.</span></p><br /><p><span>Â· Work through the logistics of a CMMC assessment, including planning for and conducting the assessment, as well as any follow-up processes, such as remediation and adjudication.</span></p><p></p><p>The Cybersecurity Maturity Model Certification (CMMC), managed by the CMMC Accreditation Body (CMMC-AB), is a program through which an organization's cybersecurity program is measured by their initial and ongoing compliance with applicable cybersecurity practices as well as their integration of corresponding policies and plans into their overall business operations. By Fiscal Year 2026, all organizations providing products or services to the United States Department of Defense (DoD) must obtain at least a Maturity Level 1 certification under this program.</p></div><div id="course-pills-2"><h4>Managing Risk within the Defense Supply Chain</h4><ul><li>Topic A: Identify Threats to the Defense Supply Chain</li><li>Topic B: Identify Regulatory Responses Against Threats</li><li></li></ul><h4>Ensuring Compliance through CMMC</h4><ul><li>Topic A: Identify Limitations of Self-Certification</li><li>Topic B: Identify Benefits of CMMC</li><li>Topic C: Describe the CMMC Model Architecture</li><li></li></ul><h4>Performing the General Responsibilities of a CMMC CP</h4><ul><li>Topic A: Identify Responsibilities of the CMMC CP</li><li>Topic B: Demonstrate Appropriate Ethics and Behavior</li><li></li></ul><h4>Identifying and Scoping Regulated Information</h4><ul><li>Topic A: Identify Regulated Information</li><li>Topic B: Establish the Certification and Assessment Scope Boundaries</li><li></li></ul><h4>Initiating the Assessment Process</h4><ul><li>Topic A: Evaluate Readiness</li><li>Topic B: Determine Objective Evidence</li><li> </li></ul><h4>Assessing Objective Evidence</h4><ul><li>Topic A: Assess the Practices Using the CMMC Assessment Guides</li><li>Topic B: Assess the Processes Using the CMMC Assessment Guide Level 3</li><li></li></ul><h4>Implementing and Evaluating CMMC Level 1</h4><ul><li>TTopic A: Maturity Level 1 Domains and Practices</li><li>Topic B: Determine Scope Boundaries at Maturity Level 1</li><li>Topic C: Perform a Maturity Level 1 Gap Analysis</li><li>Topic D: Perform a Maturity Level 1 Evidence Validation</li><li></li></ul><h4>Implementing and Evaluating CMMC Levels 2 and 3</h4><ul><li>Topic A: Process Maturity Requirements for CMMC Levels 2 and 3</li><li>Topic B: Maturity Level 2 Practices</li><li>Topic C: Maturity Level 3 Practices</li><li></li></ul><h4>Identifying CMMC Levels 4 and 5</h4><ul><li>Topic A: Maturity Level 4 Processes and Practices</li><li>Topic B: Maturity Level 5 Processes and Practices</li><li></li></ul><h4>Working Through a CMMC Assessment</h4><ul><li>Topic A: Define the Assessment Logistics</li><li>Topic B: Resolve Assessment Related Issues</li><li>Appendix A: Additional Documentation the CP Should Study</li><li></li></ul></div>

Nexus Human

Certified in Cybersecurity (CC)

Certified ScrumMaster (CSM)

Certificate in Information Security Management Principles (CISMP)

Commercial & Contract Management Certification Program (CCM)

Certified Information Security Manager (CISM)

Certified Cyber Professional (CCP)

Cybersecurity Maturity Model Certification (CMMC): Certified Professional

<h2>Certified Business Relationship Manager (CBRM®): Virtual In-House Training</h2>
 <p>The CBRM® Practitioner Qualification is intended for the intermediate-to-advanced Business Relationship Manager, as it focuses on advancing to the role of Strategic Business Relationship Manager. As such, the primary focus is on strategic business relationship management, leveraged to optimize business value to the enterprise.</p>
 <p>The purpose of the Practitioner qualification is to confirm whether the candidate has achieved sufficient understanding and competence to perform the role of Strategic Business Relationship Manager. To pursue the CBRM® certification, a candidate must be a certified Business Relationship Management Professional (BRMP®).</p><h3>What You Will Learn</h3>
 <p>The successful candidate will demonstrate deep understanding and ability to perform the Strategic BRM role. Specifically, the candidate will:</p>
 <ul>
 <li>Effectively communicate the purpose and objectives of the Strategic BRM role and how to optimally position that role for maximum effectiveness within the enterprise</li>
 <li>Understand how to use their personal power and influence to build business relationships and foster a culture that excels at business value results</li>
 <li>Apply the Strategic Relationship Management processes and techniques to build and sustain trust relationships spanning Business Partner and Provider networks</li>
 <li>Be able to assess Business Demand Maturity and Business Relationship Maturity and how these might evolve over time</li>
 <li>Be able to assess Provider Capability Maturity and BRM Competencies and identify key areas needing improvement</li>
 <li>Be able to apply cross-organization communication techniques to clearly articulate real Provider / business value delivered to the organization</li>
 <li>Be able to influence executive leaders in their use of Provider Capabilities and Assets based upon potential business value and convergence with business strategy</li>
 <li>Promote and catalyze business innovation in the Provider's sphere of influence</li>
 <li>Be able to use the Business Value Management process, techniques, and metrics to define, realize, and optimize the value of Provider capabilities and assets</li>
 <li>Apply Business Partner Experience Management so as to foster a positive Business Partner perception of Provider capabilities as an essential element of building and sustaining trust relationships</li>
 <li>Shape strategic agendas for optimum business value, with due consideration of external compliance requirements and potential risks to the business</li>
 <li>Understand the implications of Lean / Agile methods for the BRM role and capability</li>
 <li>Influence the development and deployment of available Provider capabilities based upon business need and potential to enable or create business value. Apply Business Capability Management to determine and acquire enabling capabilities pursuant to strategic outcomes</li>
 <li>Apply Business Capability Management to determine and acquire enabling capabilities pursuant to strategic outcomes</li>
 <li>Contribute to Business Transition Management in order to foster organizational understanding, support, adoption, and business value results of investments in new business capabilities</li>
 </ul><section>
                    <h3>Course Introduction</h3> <ul> <li>Explain the House of BRM, recalling the BRM Core Disciplines, competencies required for the BRM role, and necessary conditions for protecting the integrity of the role</li> <li>Recall the key BRM concepts, processes, and techniques</li> <li>Understand the Business Relationship Maturity Model and the Five Relationship Maturity Levels</li> </ul> <h3>Understanding Business Relationship Maturity and Value</h3> <ul> <li>The Strategic BRM Role and Capability</li> <li>BRM Impact on Business Value</li> <li>Introduction to the ACME Leisurewear Case Scenario that is used through the course</li> </ul> <h3>Assessing BRM Context</h3> <ul> <li>Clarifying Issues</li> <li>Conducting a Business Demand Maturity Assessment</li> <li>Conducting a Business Relationship Maturity Assessment</li> <li>Conducting a Provider Capability Maturity Assessment</li> <li>Shaping the Business Partner's experience with the Provider</li> <li>The BRM role in Service Management</li> </ul> <h3>Developing Strategic Relationships</h3> <ul> <li>How to assess Strategic Relationships and plan for their improvement</li> <li>How to achieve business impact through influence and persuasion</li> <li>How to plan and execute BRM formal communications</li> <li>Organizational considerations for BRM deployment</li> <li>How to determine appropriate BRM performance measurement</li> </ul> <h3>Optimizing Business Value</h3> <ul> <li>Formulating and Clarifying Business Strategy</li> <li>Catalyzing Business Innovation</li> <li>Business Capability Management</li> <li>Value Management Planning</li> <li>Portfolio Management</li> <li>Business Transition Planning</li> <li>Business Value Optimization</li> </ul> <h3>Summary and CBRM Exam Preparation</h3> <ul> <li>Course Summary</li> <li>CBRM Syllabus Review</li> <li>Format and structure of the CBRM® Practitioner Exam</li> <li>Exam hints and tips</li> <li>Sample Exam</li> </ul>


                </section>

Certified Business Relationship Manager (CBRM): Virtual In-House Training

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is designed primarily for cybersecurity practitioners preparing for or who currently perform job functions related to protecting information systems by ensuring their availability, integrity, authentication, confidentiality, and non-repudiation. It is ideal for those roles within federal contracting companies and private sector firms whose mission or strategic objectives require the execution of Defensive Cyber Operations (DCO) or DoD Information Network (DoDIN) operation and incident handling. This course focuses on the knowledge, ability, and skills necessary to provide for the defense of those information systems in a cybersecurity context, including protection, detection, analysis, investigation, and response processes.</p>Overview<p>In this course, you will identify, assess, respond to, and protect against security threats and operate a system and network security analysis platform. You will:<br />Assess cybersecurity risks to the organization.<br />Analyze the threat landscape.<br />Analyze various reconnaissance threats to computing and network environments.<br />Analyze various attacks on computing and network environments.<br />Analyze various post-attack techniques.<br />Assess the organization's security posture through auditing, vulnerability management, and penetration testing.<br />Collect cybersecurity intelligence from various network-based and host-based sources.<br />Analyze log data to reveal evidence of threats and incidents.<br />Perform active asset and network analysis to detect incidents.<br />Respond to cybersecurity incidents using containment, mitigation, and recovery tactics.<br />Investigate cybersecurity incidents using forensic analysis techniques.</p><p>This course covers network defense and incident response methods, tactics, and procedures that are in alignment with industry frameworks such as NIST 800-61r2 (Computer Security Incident Handling Guide), US-CERT's National Cyber Incident Response Plan (NCIRP), and Presidential Policy Directive (PPD)-41 on Cyber Incident Coordination. It is ideal for candidates who have been tasked with the responsibility of monitoring and detecting security incidents in information systems and networks, and for executing standardized responses to such incidents. The course introduces tools, tactics, and procedures to manage cybersecurity risks, defend cybersecurity assets, identify various types of common threats, evaluate the organization's security, collect and analyze cybersecurity intelligence, and remediate and report incidents as they occur. This course provides a comprehensive methodology for individuals responsible for defending the cybersecurity of their organization. This course is designed to assist students in preparing for the CertNexus CyberSec First Responder (Exam CFR-410) certification examination. What you learn and practice in this course can be a significant part of your preparation. In addition, this course and subsequent certification (CFR-410) meet all requirements for personnel requiring DoD directive 8570.01-M position certification baselines:<br />CSSP Analyst<br />CSSP Infrastructure Support<br />CSSP Incident Responder<br />CSSP Auditor<br />The course and certification also meet all criteria for the following Cybersecurity Maturity Model<br />Certification (CMMC) domains:<br />Incident Response (IR)<br />Audit and Accountability (AU)<br />Risk Management (RM)<br /></p></div><div id="course-pills-2"><h4> Lesson 1: Assessing Cybersecurity Risk</h4><ul><li>Topic A: Identify the Importance of Risk Management</li><li>Topic B: Assess Risk</li><li>Topic C: Mitigate Risk</li><li>Topic D: Integrate Documentation into Risk Management</li></ul><h4>Lesson 2: Analyzing the Threat Landscape</h4><ul><li>Topic A: Classify Threats</li><li>Topic B: Analyze Trends Affecting Security Posture</li></ul><h4>Lesson 3: Analyzing Reconnaissance Threats to Computing and Network Environments</h4><ul><li>Topic A: Implement Threat Modeling</li><li>Topic B: Assess the Impact of Reconnaissance</li><li>Topic C: Assess the Impact of Social Engineering</li></ul><h4>Lesson 4: Analyzing Attacks on Computing and Network Environments</h4><ul><li>Topic A: Assess the Impact of System Hacking Attacks</li><li>Topic B: Assess the Impact of Web-Based Attacks</li><li>Topic C: Assess the Impact of Malware</li><li>Topic D: Assess the Impact of Hijacking and Impersonation Attacks</li><li>Topic E: Assess the Impact of DoS Incidents</li><li>Topic F: Assess the Impact of Threats to Mobile Security</li><li>Topic G: Assess the Impact of Threats to Cloud Security</li></ul><h4>Lesson 5: Analyzing Post-Attack Techniques</h4><ul><li>Topic A: Assess Command and Control Techniques</li><li>Topic B: Assess Persistence Techniques</li><li>Topic C: Assess Lateral Movement and Pivoting Techniques</li><li>Topic D: Assess Data Exfiltration Techniques</li><li>Topic E: Assess Anti-Forensics Techniques</li></ul><h4>Lesson 6: Assessing the Organization's Security Posture</h4><ul><li>Topic A: Implement Cybersecurity Auditing</li><li>Topic B: Implement a Vulnerability Management Plan</li><li>Topic C: Assess Vulnerabilities</li><li>Topic D: Conduct Penetration Testing</li></ul><h4>Lesson 7: Collecting Cybersecurity Intelligence</h4><ul><li>Topic A: Deploy a Security Intelligence Collection and Analysis Platform</li><li>Topic B: Collect Data from Network-Based Intelligence Sources</li><li>Topic C: Collect Data from Host-Based Intelligence Sources</li></ul><h4>Lesson 8: Analyzing Log Data</h4><ul><li>Topic A: Use Common Tools to Analyze Logs</li><li>Topic B: Use SIEM Tools for Analysis</li></ul><h4>Lesson 9: Performing Active Asset and Network Analysis</h4><ul><li>Topic A: Analyze Incidents with Windows-Based Tools</li><li>Topic B: Analyze Incidents with Linux-Based Tools</li><li>Topic C: Analyze Indicators of Compromise</li></ul><h4>Lesson 10: Responding to Cybersecurity Incidents</h4><ul><li>Topic A: Deploy an Incident Handling and Response Architecture</li><li>Topic B: Mitigate Incidents</li><li>Topic C: Hand Over Incident Information to a Forensic Investigation</li></ul><h4>Lesson 11: Investigating Cybersecurity Incidents</h4><ul><li>Topic A: Apply a Forensic Investigation Plan</li><li>Topic B: Securely Collect and Analyze Electronic Evidence</li><li>Topic C: Follow Up on the Results of an Investigation</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans CertNexus Certified CyberSec First Responder (CFR-410) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the CertNexus Certified CyberSec First Responder (CFR-410) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

NIST Cybersecurity Framework (CSF)

Cyber Security

Cyber Security Foundation

CertNexus Certified CyberSec First Responder (CFR-410)

<h2>Management of Value (MoV®) Foundation: Virtual In-House Training</h2>
<p>This interactive MoV® Foundation course provides a modular and case-study-driven approach to learning Management of Value (MoV). The core knowledge is structured and comprehensive; and well-rounded modules cover the methodology and various techniques. A case study is used to help appreciate the relevance of MoV in its practical application.</p><h3>What you will Learn</h3>
<p>Upon completion of an MoV course candidates should be able to discuss and explain:</p>
<ul>
<li>The main processes and techniques used within MoV and the reasons for using them</li>
<li>How MoV may be applied at portfolio, program, project and operational levels</li>
<li>The differences in applying MoV at different stages in a project and the expected outputs from a MoV Study at each stage</li>
<li>The circumstances under which MoV should be used</li>
<li>The concept of value and how value may be improved</li>
<li>The main benefits arising from the use of MoV</li>
<li>Approaches for implementing MoV</li>
<li>How to respond to external and internal influences</li>
<li>The principles of embedding MoV into an organization</li>
<li>The key topics in document checklists, the toolbox, health check, organizational maturity and individual competence.</li>
</ul>
<p>Upon successful completion of this course, you will be able to:</p>
<ul>
<li>Organize and contribute constructively to a Management of Value (MoV) Study</li>
<li>Demonstrate a knowledge of MoV principles, processes, approach and environment</li>
<li>Analyse a company, program or project to establish its organizational value; includes identification and weighting of Value Drivers</li>
<li>Pass the AXELOS MoV Foundation Examination</li>
</ul><section>
                    <h3>Introduction to value management and MoV</h3><ul><li>Value and Value Management</li><li>Capabilities, Outcomes, Benefits and Disbenefits</li><li>What is Value?</li><li>What is Management of Value (MoV)?</li><li>Why use MoV?</li><li>Where use MoV?</li><li>When MoV should be used?</li><li>What using MoV involve?</li><li>Selected MoV benefits</li><li>Relationship with other AXELOS Global Best Practices and Models</li><li>How MoV fits with other AXELOS Global Best Practice Guides</li></ul><h3>MoV principles</h3><ul><li>Align with organization's objectives</li><li>Focus on functions and required outcomes</li><li>Balance the variables to maximise value</li><li>Apply throughout the investment decision</li><li>Tailor MoV to suit the subject</li><li>Learn from experience and improve</li><li>Assign clear roles and responsibilities and build a supportive culture</li></ul><h3>MoV processes</h3><ul><li>Frame the programme or project</li><li>Gather information</li><li>Analyse information</li><li>Process information</li><li>Evaluate and select</li><li>Develop Value Improving Proposals</li><li>Implement and share outputs</li></ul><h3>MoV techniques</h3><ul><li>Function Analysis</li><ul><li>Function Analysis System Technique (FAST)</li><li>Traditional (or classic) FAST</li><li>Technical FAST</li><li>Customer FAST</li></ul><li>Value Trees</li><li>Measuring value</li><ul><li>Value profiling (a.k.a. value benchmarking)</li><li>Simple multi-attribute rating technique (a.k.a. SMART)</li><li>Value index</li><li>Value metrics</li><li>Value for money (VfM) ratio</li><li>Value Engineering / Analysis</li></ul></ul><h3>Common techniques used in MoV</h3><ul><li>Analysis of information</li><ul><li>Benchmarking</li><li>Process Mapping</li><li>Root Cause Analysis</li><li>Discounted Cash Flow Analysis</li></ul><li>Generating Ideas</li><ul><li>Brainstorming</li></ul><li>Evaluation and option selection</li><ul><li>Option Selection Matrix</li><li>Idea selection</li><ul><li>Allocation to Categories</li><li>Idea Selection Matrix</li></ul></ul><li>Weighting techniques</li><ul><li>Paired Comparisons</li><li>Points Distribution</li></ul><li>Developing VIPs</li><ul><li>Developing Proposals</li><li>Cost Benefit Analysis</li><li>Building Decisions</li></ul><li>Implementing VIPs</li><ul><li>Implementation Plans</li><li>Feedback</li></ul><li>Following up</li><ul><li>Tracking Benefits</li></ul></ul><h3>Approach to Implementation</h3><ul><li>Generic approach to MoV implementation</li><li>Plan the MoV activities</li><li>Understand and articulate value</li><li>Prioritize value</li><li>Improve value</li><li>Quantify value</li><li>Monitor improvements in value</li><li>Learn lessons</li></ul><h3>Environmental factors</h3><ul><li>Portfolio Considerations</li><li>Programme considerations</li><li>Project considerations</li><li>Operational Considerations</li></ul><h3>Embedding MoV into an organization</h3><ul><li>Benefits of Embedding MoV into an organization</li><li>MoV Policy</li><li>MoV Policy  Composition</li><li>Embedding MoV into an organisation  Key steps</li><li>Suggested MoV Management Structure</li><li>Overcoming barriers</li><li>We do it anyway</li><li>It takes up too much time</li><li>We can't afford to make the changes</li><li>What's in it for me?</li><li>Don't fix it if it ain't broke</li><li>Fixed returns on investment</li></ul><h3>MoV products</h3><ul><li>Briefing Meeting Agenda (A.1)</li><li>Communications Checklist (A.2)</li><li>Equipment list for an Effective Study/Workshop (A.3)</li><li>Invitation to join the Study Team (A.4)</li><li>Option Evaluation Matrix (A.5)</li><li>Plan the Study (A.6)</li><li>Recording Idea Selection (A.7)</li><li>Reporting Study outputs (A.8)</li><li>Scoping the Study (A.9)</li><li>Study or Workshop Handbook (A.10)</li><li>Value-Improvement Proposal Forms (A.11)</li><li>Value Improvement Tracking Report (A.12)</li></ul><h3>MoV toolbox</h3><h3>MoV health check and maturity model</h3><ul><li>P3M3 Maturity Model</li><li>MoV Maturity Model (aligned with P3M3)</li></ul>


                </section>

Management of Value (MoV) Foundation: Virtual In-House Training

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>The target audience for the DevOps Foundation course includes Management, Operations, Developers, QA and Testing professionals such as:<br />Individuals involved in IT development IT operations or IT service management.<br />Individuals who require an understanding of DevOps principles.<br />IT professionals working within, or about to enter, an Agile Service Design Environment<br />The following IT roles: Automation Architects, Application Developers, Business Analysts, Business Managers, Business Stakeholders, Change Agents, Consultants, DevOps Consultants, DevOps Engineers, Infrastructure Architect, Integration Specialists, IT Directors, IT Managers, IT Operations, IT Team Leaders, Lean Coaches, Network Administrators, Operations Managers, Project Managers, Release Engineers, Software Developers, Software Tester/QA, System Administrators, Systems Engineers, System Integrators, Tool Providers.</p>Overview<p>The learning objectives for DevOps Foundation include an understanding of:<br />DevOps objectives and vocabulary<br />Benefits to the business and IT Principles and practices including Continuous Integration, Continuous Delivery, testing, security and the Three Ways DevOps relationship to Agile, Lean and ITSM<br />Improved workflows, communication and feedback loops<br />Automation practices including deployment pipelines and DevOps toolchains<br />Scaling DevOps for the enterprise<br />Critical success factors and key performance indicators<br />Real-life examples and results</p><p>The DevOps Foundation course provides a baseline understanding of key DevOps terminology to ensure everyone is talking the same language and highlights the benefits of DevOps to support organizational success. Learners will gain an understanding of DevOps, the cultural and professional movement that stresses communication, collaboration, integration, and automation to improve the flow of work between software developers and IT operations professionals. This course prepares you for the DevOps Foundation (DOFD) certification. </p></div><div id="course-pills-2"><h4>Exploring DevOps</h4><ul><li>Defining DevOps</li><li>Why Does DevOps Matter?</li><li></li></ul><h4>Core DevOps Principles</h4><ul><li>The Three Ways</li><li>The First Way</li><li>The Theory of Constraints</li><li>The Second Way</li><li>The Third Way</li><li>Chaos Engineering</li><li>Learning Organizations</li></ul><h4>Key DevOps Practices</h4><ul><li>Continuous Testing, Integration, Delivery, Deployment</li><li>Site Reliability &amp; Resilience Engineering</li><li>DevSecOps</li><li>ChatOps</li><li>Kanban</li></ul><h4>Business and Technology Frameworks</h4><ul><li>Agile</li><li>ITSM</li><li>Lean</li><li>Safety Culture</li><li>Learning Organizations</li><li>Continuous Funding</li></ul><h4>Culture, Behaviors &amp; Operating Models</h4><ul><li>Defining Culture</li><li>Cultural Debt</li><li>Behavioral Models</li><li>Organizational maturity models</li></ul><h4>Automation &amp; Architecting DevOps Toolchains</h4><ul><li>CI/CD</li><li>Cloud, Containers, and Microservices</li><li>AI and Machine Learning</li><li>Automation</li><li>DevOps Toolchains</li></ul><h4>Measurement, Metrics, and Reporting</h4><ul><li>The Importance of Measurement</li><li>DevOps Metrics - Speed, Quality, Stability, Culture</li><li>Change lead/cycle time</li><li>Value Driven Metrics</li></ul><h4>Sharing, Shadowing and Evolving</h4><ul><li>DevOps in the Enterprise</li><li>Roles</li><li>DevOps Leadership</li><li>Organizational Considerations</li><li>Getting Started</li><li>Challenges, Risks, and Critical Success Factors</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans DevOps Foundation (DevOps Institute) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the DevOps Foundation (DevOps Institute) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Learning & Development

DevOps

Lean Foundation

Trainers Course

FinOps

<h2>Management of Risk (M_o_R®) Practitioner: Virtual In-House Training</h2>
<p>The M_o_R® Practitioner course has been designed to provide learners with the opportunity to practice the practical application of the M_o_R method and covers the twelve M_o_R principles: Approach, Process and the basic techniques essential to managing risks using the M_o_R guidance. The purpose of the M_o_R Practitioner qualification is to confirm that the learner has achieved sufficient understanding of how to apply and tailor M_o_R in a scenario situation.</p><h3>What you will Learn</h3>
<p>At the end of the M_o_R Practitioner course, learners will gain competencies in:</p>
<ul>
<li>M_o_R framework (principles, approach based on risk documentation, process steps, and embedding and reviewing</li>
<li>M_o_R principles</li>
<li>Outline of M_o_R approach documents (including policy, process guide, and risk communications plan)</li>
<li>Risk identification, assessment, and control</li>
<li>Embedding and reviewing M_o_R</li>
<li>M_o_R organizational perspectives (strategic, program, project, operational)</li>
</ul>
<h3>Benefits</h3>
<p>The M_o_R Practitioner course offers a wide-ranging set of guidelines that will help in the management of risk in a project or program environment. It will help prepare learners for the M_o_R Practitioner Exam. They will feel more confident in approaching risk management after attending the course and will be aware of the use of different techniques that can assist in this task, including:</p>
<ul>
<li>Improved basis for effective strategy formation</li>
<li>Reduced time spent fire-fighting and fewer unwelcome surprises</li>
<li>Increased likelihood of successful change initiative outcomes</li>
<li>Closer internal focus on doing the right things properly</li>
<li>Increase in efficient use of resources waste and fraud</li>
<li>Better management of contingency resources</li>
<li>M_o_R roles and responsibilities</li>
<li>M_o_R health check</li>
<li>M_o_R maturity model</li>
<li>Risk specialisms (including business continuity management)</li>
</ul><section>
                    <h3>Introduction</h3><ul><li>Introduction to the course</li><li>What is a risk?</li><li>What is risk management?</li><li>Why is risk management so important?</li><li>Basic risk definitions</li><li>The development of knowledge about risk management</li><li>Corporate governance and internal control</li><li>Where and when should risk management be applied?</li></ul><h3>M_o_R Principles</h3><ul><li>The purpose of M_o_R principles</li><li>Aligns with objectives</li><li>Fits the context</li><li>Engages stakeholders</li><li>Provides clear guidance</li><li>Informs decision-making</li><li>Facilitates continual improvement</li><li>Creates a supportive culture</li><li>Achieves measurable value</li><li>Risk management maturity models</li></ul><h3>M_o_R Approach</h3><ul><li>Relationship between the documents</li><li>Risk management policy</li><li>Risk management process guide</li><li>Risk management strategy</li><li>Risk register</li><li>Issue register</li><li>Risk response plan</li><li>Risk improvement plan</li><li>Risk communications plan</li></ul><h3>M_o_R Process</h3><ul><li>Common process barriers</li><li>Identify -  contexts</li><li>Identify - the risks</li><li>Assess - estimate</li><li>Assess -  evaluate</li><li>Plan</li><li>Implement</li><li>Communication throughout the process</li></ul><h3>M_o_R Perspectives</h3><ul><li>Strategic perspective</li><li>Programme perspective</li><li>Project perspective</li><li>Operational perspective</li></ul><h3>Risk Specialisms</h3><ul><li>Business continuity management</li><li>Incident and crisis management</li><li>Health and Safety management</li><li>Financial risk management</li><li>Environmental risk management</li><li>Reputational risk management</li><li>Contract risk management</li></ul>


                </section>

Management of Risk (M_o_R) Practitioner: Virtual In-House Training

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p></p><p>The target audience include, but is not limited to:</p><br /><p> </p><br /><p>Relationship managers</p><br /><p>Customer experience (CX) managers</p><br /><p>Account managers</p><br /><p>Service delivery managers</p><br /><p>Service desk managers</p><br /><p>Service Level Managers</p><br /><p>Enterprise Architects</p><br /><p>Service and Solution Architects</p><br /><p>Business Analysts</p><br /><p>Product Owners</p><br /><p>Marketing Managers</p><br /><p>Project Managers</p><br /><p>Portfolio Managers</p><br /><p>Supplier relationship Managers</p><br /><p>Vendor Managers</p><br /><p>Contract Managers</p><br /><p>Customer experience/User experience Designers</p><br /><p>Consultants</p><p></p>Overview<p></p><p>The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value.</p><br /><p>Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder.</p><br /><p>This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:</p><br /><p> </p><br /><p>Value propositions</p><br /><p>Fostering relationships</p><br /><p>Keeping engagement channels open</p><br /><p>Shaping demand</p><br /><p>Designing service offerings</p><br /><p>Aligning and agreeing expectations</p><br /><p>Co-creating service experiences</p><br /><p>Realizing value</p><p></p><p>This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITILÂ© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery.</p></div><div id="course-pills-2"><h4>How customer journeys are designed</h4><ul><li>Understand the concept of the customer journey</li><li>Understand the ways of designing and improving customer journeys</li><li></li></ul><h4>How to target markets and stakeholders</h4><ul><li>Understand the characteristics of markets</li><li>Understand marketing activities and techniques</li><li>Know how to describe customer needs and internal and external factors that affect these</li><li>Know how to identify service providers and explain their value propositions</li><li></li></ul><h4>How to foster stakeholder relationships</h4><ul><li>Understand the concepts mutual readiness and maturity</li><li>Understand the different supplier and partner relationship types, and how these are managed</li><li>Know how to develop customer relationships</li><li>Know how to analyze customer needs</li><li>Know how to use communication and collaboration activities and techniques</li><li>Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships</li><li>Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management</li><li></li></ul><h4>How to shape demand and define service offerings</h4><ul><li>Understand methods for designing digital service experiences based on value driven, data driven and user centered service design</li><li>Understand approaches for selling and obtaining service offerings</li><li>Know how to capture, influence and manage demand and opportunities</li><li>Know how to collect, specify and prioritize requirements from a diverse range of stakeholders</li><li>Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design</li><li></li></ul><h4>How to align expectations and agree details of services</h4><ul><li>Know how to plan for value co-creation</li><li>Know how to negotiate and agree service utility, warranty and experience</li><li>Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management </li></ul><h4>How to onboard and offboard customers and users</h4><ul><li>Understand key transition, onboarding and offboarding activities</li><li>Understand the ways of relating with users and fostering user relationships</li><li>Understand how users are authorized and entitled to services</li><li>Understand different approaches to mutual elevation of customer, user and service provider capabilities</li><li>Know how to prepare onboarding and offboarding plans</li><li>Know how to develop user engagement and delivery channels</li><li>Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services</li><li>Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement</li></ul><h4>How to act together to ensure continual value co-creation</h4><ul><li>Understand how users can request services</li><li>Understand methods for triaging of user requests</li><li>Understand the concept of user communities</li><li>Understand methods for encouraging and managing customer and user feedback</li><li>Know how to foster a service mindset (attitude, behavior and culture)</li><li>Know how to use different approaches to provision of user services</li><li>Know how to seize and deal with customer and user ?moments of truth?</li><li>Know how the ?Service request management? practice can be applied to enable and contribute to service usage</li></ul><h4>How to realize and validate service value</h4><ul><li>Understand methods for measuring service usage and customer and user experience and satisfaction</li><li>Understand charging mechanisms</li><li>Know how to assess service value realization</li><li>Know how to prepare to evaluate and improve the customer journey</li><li>Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization</li><li>ITILÂ© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure LibraryÂ© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. </li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br />Notes<p>New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4</p><p>Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

23 Courses in Leicester

Management of Value (MoV) Foundation: In-House Training

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Petroleum Geochemistry in Petroleum Exploration

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Management of Risk (M_o_R) Practitioner: In-House Training

By IIL Europe Ltd

Management of Risk (M_o_R) Foundation: In-House Training

By IIL Europe Ltd

Management of Value (MoV) Practitioner: In-House Training

By IIL Europe Ltd

Project Management Fundamentals for IT Projects: In-House Training

By IIL Europe Ltd

Portfolio, Programs, & Project Offices Practitioner: In-House

By IIL Europe Ltd

Assessing and Managing Cyber Security Risks for Essential Services Operators

By EnergyEdge - Training for a Sustainable Energy Future

RESILIA Foundation: In-House Training

By IIL Europe Ltd

Assessing the Water-Steam Chemistry Cycle in Thermal Power Plants

By EnergyEdge - Training for a Sustainable Energy Future

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