Bardsey

Leeds

Nottingham

Reading

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Any team member with Customer interaction (including internal) are the &#39;Ambassadors&#39; of the company/organisation. If they project positive professionalism - they win others&#39; confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Syllabus</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The syllabus of the Professional Customer Care course is comprised of four modules, covering the following:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module One</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What is Excellent Customer Care?</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Internal versus external customers</li><li fr-original-style="" style="box-sizing: border-box;">Why customer care is important</li><li fr-original-style="" style="box-sizing: border-box;">Meeting customer expectations</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Two</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Making a Personal Difference</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How do you measure customer care?</li><li fr-original-style="" style="box-sizing: border-box;">Making a difference</li><li fr-original-style="" style="box-sizing: border-box;">Taking ownership</li><li fr-original-style="" style="box-sizing: border-box;">Positive mental attitude</li><li fr-original-style="" style="box-sizing: border-box;">Displaying professionalism both face-to-face and over the telephone</li><li fr-original-style="" style="box-sizing: border-box;">Using positive language</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Three</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Gathering Information and Offering Solutions</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Asking the right questions</li><li fr-original-style="" style="box-sizing: border-box;">Active listening skills</li><li fr-original-style="" style="box-sizing: border-box;">Summarising and clarifying skills</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Four</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Dealing with Difficult Situations</li><li fr-original-style="" style="box-sizing: border-box;">How to give a &#39;service&#39; no</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrating empathy</li><li fr-original-style="" style="box-sizing: border-box;">Assertiveness techniques</li><li fr-original-style="" style="box-sizing: border-box;">Handling a complaint</li><li fr-original-style="" style="box-sizing: border-box;">Problem solving</li><li fr-original-style="" style="box-sizing: border-box;">Saying &#39;sorry&#39;</li><li fr-original-style="" style="box-sizing: border-box;">Making realistic promises and keeping them</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Real Play Scenarios with a Professional Actor</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">(Optional Extra)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This programme benefits significantly from our innovative training feature: Real Play.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to &#39;pause&#39; the role play to coach and control their character to improve their skill sets and practice the theory delivered.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The outcome of the scenario is the responsibility of the delegates, not the trainer and actor.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong id="isPasted" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Objectives</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By the end of the course participants will be able to</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Adopt a professional telephone manner</li><li fr-original-style="" style="box-sizing: border-box;">Communicate assertively by taking control and directing the conversation</li><li fr-original-style="" style="box-sizing: border-box;">Deliver information positively by offering options and alternatives</li><li fr-original-style="" style="box-sizing: border-box;">Develop a range of versatile behaviours to use when dealing with difficult situations by:</li><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Listening actively</li><li fr-original-style="" style="box-sizing: border-box;">Using empathy</li><li fr-original-style="" style="box-sizing: border-box;">Gathering relevant information through effective questioning</li><li fr-original-style="" style="box-sizing: border-box;">Finding solutions to concerns/problems quickly and efficiently</li><li fr-original-style="" style="box-sizing: border-box;">Speaking positively and assertively</li></ul></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);"><br fr-original-style="" style="box-sizing: border-box;"></h3><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">What Is The Benefit?</h3><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company.</p></article><a name="InHouse" style="color: rgb(17, 86, 166); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(17, 86, 166);"></a><span style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"></span><br style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">In-House Courses</h3><section fr-original-style="" style="box-sizing: border-box;"><img src="https://www.dicksontraining.com/images/group1b.png" alt="" width="402" height="269" border="0" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with?</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Far too many to count?</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation.</p><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">The Importance of Customers and Clients</h3></article></div><img src="https://www.dicksontraining.com/images/customer-service-402x255.png" alt="" width="402" height="255" border="0" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients&#39; motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of &#39;professional&#39;. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care.</p><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><section fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Customer Care Programmes from Dickson Training Ltd</h3></article></div></section></article></div><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any &#39;internal clients&#39; such as other departments where you need to rely on their support and collaboration in order to achieve your goals.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);"><br fr-original-style="" style="box-sizing: border-box;"></h3><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Scheduled Courses</h3></div><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.</p></section></section></article></div>

Dickson Training Ltd

Customer Care

Professional Customer Care

Harpenden

<p>How to protect your cash flow</p><p>In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses.</p><p>This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible.</p>The course will help you:<ul><li>Understand your debtors and communicate with them accordingly</li><li>Develop a strategy for more effective debt collection</li><li>Make every call count</li><li>Handle difficult calls</li><li>Reduce the amount of time you need to spend on chasing payment</li><li>Increase your collection rates</li></ul><section>
                    <h3>1 The debt collection process</h3><ul><li>Understanding the reasons behind payment default</li><li>Looking at the debt situation from the customer's point of view</li><li>Developing a strategy for effective debt collection</li></ul> <h3>2 Advanced telephone communication skills</h3><ul><li>Techniques for speaking to the person responsible for paying the debt</li><li>How to gain the customer's trust when discussing debt</li><li>Telephone collection skills best practice</li><li>Key phrases that keep the conversation positive and open</li></ul> <h3>3 Questioning and listening skills for gathering information</h3><ul><li>Different types of question</li><li>Using high-gain questions to uncover key information</li><li>Active listening that will help you understand what customers are really saying</li><li>Leading with examples and high-impact questions</li><li>Summarising and restating</li></ul> <h3>4 Overcoming objections and excuses</h3><ul><li>Identifying objections</li><li>Preparing suitable responses</li><li>Probing objections and ways to overcome them</li></ul> <h3>5 Gaining commitment and ending the call</h3><ul><li>Learn how to negotiate an agreement to suit both parties</li><li>Summarising actions for you and the customer</li><li>Ending the call professionally</li></ul> <h3>6 Dealing with difficult and challenging situations</h3><ul><li>Understand different personality types</li><li>The correct way to respond to an upset customer</li><li>Ways to calm angry customers (and handle verbal attacks)</li></ul> <h3>7 Action plans</h3><ul><li>Course summary and presentation of action plans</li></ul> 


                </section>

The In House Training Company

Credit Control

Counselling Skills

Business Communication Skills

Debt Management

Dealing With Difficult Customers

Credit Controller

Getting paid - telephone tactics for debt collection (In-House)

<p>Any successful business manager will tell you that you never get the deal you deserve - you always get the deal you negotiate!</p><p>This two-day workshop includes recent research and practical techniques from the Harvard Business School Negotiation Project and provides a unique opportunity to learn and practice these skills in a safe environment using up to date materials and life-like practice negotiation case studies.</p>This course will help participants to:<ul><li>Understand the basics of negotiation</li><li>Develop negotiating skills</li><li>Increase their business acumen</li><li>Develop their communication skills</li><li>Learn the models, techniques and tools for an effective negotiation</li><li>Identify the barriers to agreements</li><li>Close the deal</li></ul><section>
                    <h3>1 What is negotiation?</h3><ul><li>Key skills for negotiation</li><li>Types of negotiation</li><li>Win-lose negotiations versus Win-win negotiations</li><li>Wise agreements and Principled Negotiation</li></ul> <h3>2 Four key negotiating concepts</h3><ul><li>BATNA - Best alternative to negotiated agreement</li><li>Setting your reservation price</li><li>ZOPA - Zone of possible agreement</li><li>Creating and trading value</li></ul> <h3>3 Business acumen</h3><ul><li>Understanding pricing, gross margins and profit</li><li>Knowing the key points on which to negotiate</li></ul> <h3>4 A Four Phase Model for negotiation</h3><ul><li>Nine steps to successful planning</li><li>Discussing a deal - creating and claiming value</li><li>Making and framing proposals</li><li>Bargaining for the winning deal</li></ul> <h3>5 Effective communication</h3><ul><li>Effective questioning</li><li>Active listening skills</li><li>Understanding and interpreting body language</li><li>Barriers to effective communication</li></ul> <h3>6 Understanding influence and persuasion</h3><ul><li>Influencing strategies</li><li>Ten proven ways to influence people</li><li>Six universal methods of persuasion</li><li>Understanding why people do business with other people</li></ul> <h3>7 Negotiating tactics</h3><ul><li>Tactics for win-lose negotiations</li><li>Tactics for win-win negotiations</li><li>Effective team negotiating</li><li>Understanding and using powerv</li><li>What do you do when the other side has more power?</li></ul> <h3>8 Barriers to agreement</h3><ul><li>Common barriers to agreement</li><li>The Negotiators Dilemma</li><li>Dealing with die-hard negotiators</li><li>Dealing with lack of trust</li></ul> <h3>9 Potential barriers to cross-border agreements</h3><ul><li>Understanding business methods and practice in other cultures</li><li>Figuring out who has the power and who makes decisions</li><li>Recognising and dealing with cultural differences</li><li>What's OK here might not be OK there</li></ul> <h3>10 Closing the deal</h3><ul><li>Four steps to closing the winning deal</li></ul> 


                </section>

Negotiation Skills

Meeting Skills

Negotiation

Management Skills

Negotiation skills (In-House)

<p>The principles of effective time management are applicable to all aspects of life. When successfully applied in a sales environment they can lead to improved performance, higher sales and increased customer satisfaction. All salespeople would benefit from learning the tools and techniques to introduce impactful time management to their working lives.</p><p>We have developed this programme to be practical, fun and interactive. Participants will better understand how to increase the amount of time spent on high-value sales activities, be able to improve their self-motivation and ability to get more done, and be better able to plan, delegate and speed up routine tasks.</p>This course will help participants:<ul><li>Learn key principles of managing sales priorities, meeting targets and getting 'everything' done!</li><li>Learn proven techniques for structuring your day, week and normal routine</li><li>Develop effective sales time management at the office and on the road</li><li>Learn a seven-step process for setting goals and objectives in your work and personal life</li><li>Understand how to make time for sales prospecting, designated call days</li><li>Understand practical ways to improve your time management</li></ul><section>
                    <h3>1 Key principles of sales time management</h3><ul><li>Course objectives and review of time log</li><li>Essential principles of sales time management</li><li>How do you use your time now?</li><li>Reviewing your working day (from pre-course survey)</li><li>Beliefs and feelings about time</li></ul> <h3>2 Managing sales priorities and planning systems</h3><ul><li>Managing priorities and planning systems</li><li>Use organised persistence to plan your sales activity</li><li>Planning your territory and prospecting activity</li><li>How to use priority ratings not urgency to react to tasks</li></ul> <h3>3 Dealing with distractions and communication skills</h3><ul><li>Know your time 'bandits' and creating more positive habits to overcome them</li><li>Making time by saying 'no' assertively and managing expectations</li><li>Assertiveness techniques for handling colleagues and clients</li><li>Making meetings worthwhile - preparation and planning</li></ul> <h3>4 Sales goal setting and action planning</h3><ul><li>Set clear, concise, and motivating sales goals and action plans</li><li>How to set and use goal setting as way of managing your time and increasing results</li><li>The principles of linking SMART objectives to action plans and daily activities</li></ul> <h3>5 Creating results focus - every day, week, and month</h3><ul><li>Batch sales tasks together, starting with emails</li><li>Planning your day and week and protecting sales 'prime' time</li><li>Apply the 80/20 to your sales contacts, clients, and prospects</li></ul> <h3>6 Overcoming procrastination and structuring your day</h3><ul><li>Understanding procrastination, what it is and how to recognise it in yourself and others</li><li>How to stop procrastinating and start making progressing</li><li>Build a power prospecting hour into every day</li><li>Smart stuff to make more sales time: five automated tools</li><li>Live the $64,000 dollar question</li></ul> 


                </section>

Sales Manager

Office Skills & Productivity

Time Management

Sales Management

Personal Productivity

Sales time management (In-House)

<p>Do you hear yourself saying the same thing over and over again? Do you want to bring some new skills to your role? If you have been in a sales role for some time it is easy to fall into a comfortable pattern. This workshop will help you incorporate advanced techniques drawn from NLP, behavioural science and social psychology into your existing skills.</p>This course will help you:<p> </p><ul><li>Use the consultative sales process to achieve more cross-sales</li><li>Employ advanced rapport-building skills</li><li>Assess the buying preferences of a customer</li><li>Articulate the link between customer goals and needs</li><li>Identify your customer's needs and wants</li><li>Use advanced questioning techniques to gather information</li><li>Resist the temptation to tell when it would be better to ask</li><li>Identify communication preferences</li><li>Given various scenarios, present a product to the explicit need of a customer</li><li>Appreciate the impact of the language used during this stage of the sale and decide what language is appropriate with a variety of customers</li><li>Handle objections positively</li><li>Close the sale or gain commitment to further action</li></ul><section>
                    <h3>1 Introduction</h3><ul><li>Aims and objectives of the training</li><li>Personal introductions and objectives</li><li>Self-assessment of existing sales skills</li><li>Overview of content</li></ul> <h3>2 Understanding yourself and your customers</h3><ul><li>Personal communication style and what this means in a sales situation</li><li>Wants versus needs</li><li>What motivates people to buy</li><li>Using social media tools such as LinkedIn</li><li>Managing your portfolio to maximise sales</li><li>Preparing to sell</li></ul> <h3>3 The sales process</h3><ul><li>Overview of the consultative sales process</li><li>Review personal strengths and weaknesses as a salesperson</li><li>Habits of top-performing sales people</li><li>Common pitfalls</li><li>Articulate sales goals</li></ul> <h3>4 Building rapport</h3><ul><li>11 decisions that customers make in the first 9 seconds</li><li>Spotting buyer communication preferences</li><li>Building rapport with a wide variety of customers</li><li>Dealing with emotions</li><li>Keeping control</li></ul> <h3>5 Questioning and listening</h3><ul><li>Assumptions and how they trip us up</li><li>Structured questioning</li><li>Looking for cross-sales</li><li>Honing your listening skills</li><li>Identifying buyers' motivation</li><li>Using summaries to move the customer forward</li></ul> <h3>6 Presenting products and services to customers</h3><ul><li>Choosing the right time to present</li><li>Using features, advantages and benefits</li><li>Tailoring your presentation of products and services to match buyer preferences and motivations</li></ul> <h3>7 Gaining commitment</h3><ul><li>When to close</li><li>Dealing with difficult customers</li><li>5 things to avoid when handling a customer objection</li></ul> <h3>8 Managing your business</h3><ul><li>The link between service and sales</li><li>Using customer surveys</li><li>Winning back lost business</li></ul> <h3>9 Putting it all together</h3><ul><li>Skills practice</li><li>Personal learning summary and action plans</li></ul> 


                </section>

Professional Selling Skills (PSS)

Presentation Skills

Advanced sales skills (In-House)

<p>This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone.</p><p>When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business.</p><p>This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties.</p><p>The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales:</p><p><b>I</b>nitial impressions</p><p><b>N</b>eeds of the customer</p><p><b>B</b>ring them with you</p><p><b>O</b>pen up the conversation</p><p><b>U</b>nderstand the triggers</p><p><b>N</b>arrow down the solutions</p><p><b>D</b>ecision time!</p><p>The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity!</p>This programme will help participants:<ul><li>Create the perfect interaction with any customer making contact by telephone</li><li>Make every call count</li><li>Build rapport quickly in any situation</li><li>Handle difficult calls and challenging people</li><li>Create sustainable and profitable relationships</li><li>Increase your sales conversions</li></ul><section>
                    <h3>1 The inbound sales process</h3><ul><li>Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them</li></ul> <h3>2 Engaging with the customer</h3><ul><li>Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future</li></ul> <h3>3 Questioning and listening skills for gathering information</h3><ul><li>Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need</li></ul> <h3>4 Overcoming objections and excuses</h3><ul><li>If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions</li></ul> <h3>5 Gaining commitment and ending the call</h3><ul><li>Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close</li></ul> <h3>6 Dealing with difficult and challenging situations</h3><ul><li>The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding</li></ul> <h3>7 Action plans</h3><ul><li>Course summary and presentation of action plans</li></ul> 


                </section>

Telesales

Telephone sales - inbound (In-House)

<p>This very practical workshop has a simple objective: to help you prepare, design and deliver memorable and high-quality presentations.</p>This programme will help you:<ul><li>Use a proven, structured tool-kit when designing and developing presentations</li><li>Benefit from short cuts and best practice when designing and using Powerpoint presentations</li><li>Select the right information, examples, exercises and activities - and use them well</li><li>Prepare and structure a presentation or session appropriate to the audience, and to best achieve your objectives</li><li>Maintain audience or group interest</li><li>Develop and practise presentation skills to improve your voice tone, speech power and body language</li><li>Use practical methods to control nerves and anxiety - develop higher levels of confidence and credibility</li><li>Command a room, hold attention and create a high impact</li></ul><section>
                    <h3>1 Introduction</h3><ul><li>Personal objectives</li><li>Key messages and learning objectives of the workshop</li></ul> <h3>2 Presentation skills</h3><ul><li>What does good look like?</li><li>Exercise: Characteristics of high/low impact presentations</li><li>Presenting yourself as a 'winner'</li><li>The energy / attitude model</li><li>Exercise: Being a winner</li></ul> <h3>3 Preparation skills - eight steps to preparing a great presentation, plus Powerpoint tips</h3>•The magic circle<br />• How to 'assume the role' when presenting<br />• The eight steps<br />• Step 1 - develop your objectives<br />- The five questions that you must answer before preparing your presentation<br />- Defining your objectives and outcomes<br />- Creating a first draft<br />- Step 1 exercise<br />• Step 2 - analyse your audience<br />- Doing your homework: audience, event, venue<br />- Developing a pre-event check-list<br />- Methods and means for researching your audience<br />- Step 2 exercise<br />• Steps 3 and 4 - structure the main body of your presentation and state the main ideas<br />- Ways to structure your presentation for maximum impact<br />- Balancing and managing content and topics<br />- Organising your information: 6 options and methods<br />- Your 'one main point' and creating a 30-second summary<br />- Steps 3 and 4 exercises<br />• Step 5 - decide on supporting information, using the toolkit<br />- Making your case convincing: ways to support your claims<br />- Selecting and using relevant and interesting examples<br />- Quotes, case studies and printed material<br />- Presenting statistics, tables and graphs<br />- Ways of maintaining visual interest<br />- Transitions and links, creating a 'golden thread'<br />- Step 5 exercise: Creating compelling stories and anecdotes<br />4<br />• Step 6 - create an effective 'opening'<br />- Claiming the stage and creating a good first impression<br />- The three most powerful ways of opening a presentation<br />- The five elements of a strong opening<br />- Step 6 exercise: Participants work individually to prepare an opening, focusing on<br />personal introduction, and then deliver to the group, with structured feedback<br />• Step 7 - develop transitions<br />- Step 7 exercise / examples<br />• Step 8 - create an effective close<br />- Signalling and sign-posting; the importance of, and how to do it effectively<br />- Five ways to close a presentation successfully<br />- Step 8 exercise / examples<br />• Presentation design and Powerpoint<br />- An interactive review of participants' own real-life past presentations and advanced tips<br />and techniques on using Powerpoint effectively <h3>4 Facilitation skills</h3><ul><li>The three main types of group activity - triads, teams and main group</li><li>How to select the right activity, define the objectives, set it up and run the debrief</li><li>Using energisers - with examples</li><li>Exercise: Dealing with 'difficult' behaviours</li><li>Exercise: Working in triads, design and deliver</li></ul> <h3>5 Tips and tricks: presentation and facilitation</h3><ul><li>10 reasons why facilitation fails</li><li>Five golden rules for success</li><li>Defining the session goals and the facilitation plan</li><li>Open and closed questions - why and when to use</li><li>Using a 'car park' to manage unresolved issues</li><li>Using AV aids - tips and tricks</li><li>Exercises: Including participants working in pairs to prepare a short section form of one of their own presentations</li></ul> <h3>6 Putting it all together</h3><ul><li>Summary of key learning points</li><li>Action plan</li></ul> 


                </section>

Executive Presentation

Coaching Skills

Facilitation Skills

Powerful presentation skills (In-House)

<p>This two-day programme gives the key insights and understanding of contracting principles and the impact they have on business and operations. The course is designed for individuals involved in or supporting contracting who want to improve their commercial management skills; individuals in functions such as project management, business development, finance, operations who need practical training in commercial management; general audiences wanting to gain a basic understanding of commercial management.</p><p>This is an assessed programme, leading to the International Association for Contracts &amp; Commercial Management (IACCM)'s coveted Contract and Commercial Management Associate (CCMA) qualification.</p>The programme addresses 31 different subject areas, across the five stages of the contracting process.<p>By the end of the course the participants will be able, among other things, to:</p><ul><li>Develop robust contract plans, including scope of work and award strategies</li><li>Conduct effective contracting activities, including ITT, RFP, negotiated outcomes</li><li>Negotiate effectively with key stakeholders, making use of the key skills of persuading and influencing and to work with stakeholders to improve outcomes</li><li>Set up and maintain contract management systems</li><li>Take a proactive approach to managing contracts</li><li>Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates</li><li>Develop and monitor appropriate and robust Key Performance Indicators to manage the contractor and facilitate improved performance</li><li>Understand the approvals process and how to develop and present robust propositions</li><li>Make appropriate use of best practice contract management tools, techniques and templates</li></ul><section>
                    <h3>DAY ONE</h3> <h3>1 Introductions</h3><ul><li>Aims</li><li>Objectives</li><li>Plan for the day</li></ul> <h3>2 Commercial context</h3><ul><li>Explaining the contracting context</li><li>Define the key objective</li><li>The importance of contact management</li><li>Impact upon the business</li></ul> <h3>3 Stakeholders</h3><ul><li>How to undertake stakeholder mapping and analysis</li><li>Shared vision concept,</li><li>How to engage with HSE, Finance, Operations</li></ul> <h3>4 Roles and responsibilities</h3><ul><li>Exploring the key roles and responsibilities of contract administrators, HSE, Finance, Divisional managers, etc</li></ul> <h3>5 Initiating the contract cycle</h3><ul><li>Overview of the contracting cycle</li><li>Requirement to tender</li><li>Methods</li><li>Rationale and exceptions</li></ul> <h3>6 Specifications</h3><ul><li>Developing robust scope of works</li><li>Use of performance specifications</li><li>Output based SOW</li></ul> <h3>7 Strategy and award criteria</h3><ul><li>Developing a robust contract strategy</li><li>Award submissions/criteria</li></ul> <h3>8 Managing the tender process</h3><ul><li>Review the pre-qualification process</li><li>Vendor registration rules and processes</li><li>Creation of bidder lists</li><li>Evaluation, short listing, and how to use of the 10CsÂ© model template and app</li></ul> <h3>9 Types of contract</h3><ul><li>Classify the different types of contracts</li><li>Call-offs</li><li>Framework agreement</li><li>Price agreements</li><li>Supply agreements</li></ul> <h3>10 The contract I: price</h3><ul><li>Understanding contract terms</li><li>Methods of compensation</li><li>Lump sum, unit price, cost plus, time and materials, alternative methods</li><li>Cost plus a fee, target cost, gain share contracts</li><li>Advanced payments</li><li>Price escalation clauses</li></ul>  <h3>DAY TWO</h3> <h3>11 Risk</h3><ul><li>How to manage risks</li><li>Risk classification</li><li>Mitigation of contractual risks</li></ul> <h3>12 Contractor relationship management session</h3><ul><li>Effectively managing relationships with contractors,</li><li>Types of relationships</li><li>Driving forces?</li><li>Link between type of contract and style of relationship</li></ul> <h3>13 Disputes</h3><ul><li>Dealing with disputes</li><li>Conflict resolution</li><li>Negotiation</li><li>Mediation</li><li>Arbitration</li></ul> <h3>14 Contract management</h3><ul><li>Measuring and improving contract performance</li><li>Using KPIs and SLAs</li><li>Benchmarking</li><li>Cost controls</li></ul> <h3>15 The contract II: terms and conditions</h3><ul><li>Contract terms and conditions</li><li>Legal aspects</li><li>Drafting special terms</li></ul> <h3>16 Managing claims and variations</h3><ul><li>How to manage contract and works variations orders</li><li>Identifying the causes of variations</li><li>Contractor claims process</li></ul> <h3>17 Completion</h3><ul><li>Contract close-out process</li><li>Acceptance/completion</li><li>Capture the learning/HSE</li><li>Final payments, evaluation of performance</li></ul> <h3>18 Close</h3><ul><li>Review</li><li>Final assessment</li></ul> 


                </section>

Commercial Manager

Construction Management

Construction Design & Management (CDM)

Contract Management

Commercial & Contract Management Certification Program (CCM)

Trainers Course

Contract management for practitioners (In-House)

<p>This workshop has been designed to help managers understand their responsibilities and what they need to do to ensure compliance with current workplace legislation - including the fire safety and CDM regulations.</p><p>The day will cover the legal background - including an appreciation of how safety legislation has evolved and why; the logic behind recent developments and the implications for staff and employers; key areas of current legislation; roles and responsibilities in health and safety management, including monitoring contractors and suppliers effectively; implementing sound health and safety policies and procedures; getting staff on board, and implementing effective systems. Also, recognising potential risks and hazards and developing strategies to minimise their impact in the workplace.</p>This course will give participants an understanding of:<ul><li>The broader context of the key areas of health and safety regulation which apply to your<br />organisation</li><li>Existing health and safety practice and guide them in how to shape and implement an effective health and safety policy</li><li>What they should do and the procedures to support it</li><li>Potential areas of risk in the workplace - and how to take action to minimise the threat to staff safety</li><li>How sound health and safety processes can contribute to business performance</li></ul><section>
                    <h3>1 Understanding the workplace legislation</h3><ul><li>Overview of health and safety and workplace legislation</li><li>Compliance, the role of the facilities manager, and who is accountable?</li><li><em>Breakout session to discuss where we are now and to highlight issues of concern</em></li><li>Applying required policies and procedures</li><li>Developing and implementation/review of the safety policy</li><li>Communicating with users, clients and contractors</li><li>Health and safety manual</li><li>'Selling' health and safety</li></ul> <h3>2 Key legislation - a practical working guide</h3><ul><li>Asbestos Regulations</li><li>Construction (Design and Management) Regulations 2007 / 2015</li><li>Control of Substances Hazardous to Health (COSHH) Regulations</li><li>Disability Discrimination Act (DDA)</li><li>Display Screen Equipment (DSE) Regulations 1992</li><li>Electricity at Work Regulations 1989</li><li>Fire Precautions (Workplace ) Regulations 2006</li><li>Health and Safety (Consultation with Employees) Regulations 1996</li><li>Health and Safety (First Aid) Regulations 1981</li><li>Health and Safety at Work etc. Act 1974</li><li>Management of Health and Safety at Work Regulations 1992</li><li>Manual Handling Operations Regulations 1992</li><li>Portable Appliance Testing (PAT)</li><li>Provision and Use of Work Equipment Regulations 1992</li><li>REACH - Registration, Evaluation, Authorisation and restriction of Chemicals</li><li>Reporting of Injuries, Diseases, and Dangerous Occurrences Regulations (RIDDOR) 1995</li><li>Waste Electrical and Electronic Equipment (WEEE) Regulations 2006</li><li>Work Equipment Regulations</li></ul> <h3>3 Controlling contractors</h3><ul><li>Understanding the Regulations</li><li>Selecting and assessing contractors</li><li>Understanding and setting accountability</li><li>Why a method statement?</li><li>How to apply a permit to work system</li><li>Safe systems of work</li><li><em>Round-table discussion to bring out issues from participants' own experience</em></li></ul> <h3>4 Risk assessment</h3><ul><li>Understanding your hazards</li><li>Identifying specialist areas</li><li>How to undertake these assessments</li><li>Implementation of sound systems and processes</li><li><em>Syndicate exercise identifying where assessments are needed and carrying out assessments</em></li></ul> <h3>5 Keeping the work environment safe</h3><ul><li>Sick building syndrome and legionella</li><li>Asbestos</li><li>Waste management</li><li>Pest control</li><li>Provisions for first aid</li><li>Accident reporting and investigation</li><li>At-work driver safety</li><li>Security</li></ul> <h3>6 Fire safety</h3><ul><li>Understanding the Regulatory Reform Fire Safety Order</li><li>Fire certificates</li><li>The fire risk assessment</li><li>Testing fire-fighting equipment?</li><li>Emergency procedures</li><li><em>Workshop to examine the procedures for dealing with different types of emergencies</em></li></ul> <h3>7 Ergonomics programme</h3><ul><li>Ergonomics - important or irrelevant?</li><li>Are you complying with HSE regulations?</li><li>Furniture and equipment</li><li>Display screen equipment assessments</li><li>Homeworking - your concern or not?</li><li><em>Syndicate exercise to review what to do when relocating or refurbishing an office</em></li></ul> <h3>8 Inspecting and auditing</h3><ul><li>Role of Health and Safety Executive Inspectors - 'be prepared'</li><li>FM role</li><li>Staff/trade union involvement</li><li>Independent audits</li><li>Records and reports</li><li>Communicating the results</li></ul> <h3>9 Action plan</h3><ul><li>Participants to list actions they need to take after the course</li></ul> 


                </section>

First Aid At Work

Health & Safety Awareness

Health, Safety & Environment (HSE)

Workplace Health & Safety

Health & Safety

Health & Safety At Work

H&S for FM (In-House)

<h2>Negotiation Skills in a Day</h2><p>Anybody that has achieved success in business will tell you that you never get the deal you deserve - you only get the deal you can negotiate!</p><p>This one-day workshop is based on research findings and effective techniques from the Harvard Business School Negotiation Project; it provides a unique opportunity to learn and practice these skills in a safe environment using up to date materials and life-like practice negotiation case studies.</p><p>Our expert one day skills workshop helps participants learn the skills and behaviours of good negotiation, and how to select the most appropriate negotiation strategy and tactics to achieve the best outcome possible. Each participant will leave the day armed with the confidence and practical negotiation skills to successfully apply in any situation.</p><h3>Learning objectives</h3><p>After completing this course participants will be able to:</p><ul><li>Understand the main types and style of negotiation and use the most appropriate strategy and tactics for each of them to achieve the best agreement</li><li>Apply the four most important concepts to put themselves in the strongest possible position in any negotiation</li><li>Use a systematic approach to preparing, presenting and concluding negotiated agreements</li><li>Analyse the power dynamics in a negotiation and apply tried and tested methods for communicating with, influencing and persuading the other side in a negotiation</li><li>Anticipate common barriers to agreement and use a tested approach to successfully concluding the deal they deserve!</li></ul><section>
                    <h3>What is negotiation?</h3><ul><li>Types of negotiation</li><li>Win-lose negotiations versus win-win negotiations</li><li>Wise agreements and principled negotiation</li><li>Key skills needed for negotiation</li></ul><h3>The four key negotiating concepts</h3><ul><li>BATNA - Best Alternative To Negotiated Agreement</li><li>Setting your reservation price</li><li>ZOPA - Zone Of Possible Agreement</li><li>Creating and trading value</li></ul><h3>Using a four phase model for negotiation</h3><ul><li>Nine steps to successful planning</li><li>Discussing a deal - creating and claiming value</li><li>Making and framing proposals</li><li>Bargaining for the winning deal</li></ul><h3>Communicating, influencing and persuading</h3><ul><li>Effective questioning and listening skills</li><li>Understanding and interpreting body-language</li><li>Barriers to effective communication</li><li>Understanding and using power</li><li>Proven ways to influence people</li><li>Six universal methods of persuasion</li></ul><h3>Negotiating tactics</h3><ul><li>Understanding what matters - what the numbers mean</li><li>Tactics for win-lose negotiations</li><li>Tactics for win-win negotiations</li><li>Effective team negotiating</li></ul><h3>Barriers to agreement</h3><ul><li>Common barriers to agreement</li><li>Dealing with die-hard negotiators</li><li>Dealing with lack of trust</li></ul><h3>Closing the deal</h3><ul><li>Four steps to closing the winning deal</li><li>How to know when to walk away from a deal</li></ul>


                </section>

Maximum Performance

Negotiation Skills in a Day

<blockquote><p><strong>If you're unsure of how to best approach a tough conversation, then this course is perfect for you.</strong></p></blockquote>
<p><span>Having difficult conversations or handling challenging people may never be easy, but there are a few techniques that you can comfortably adapt to make those conversations both productive and as trouble-free as possible.  </span></p>
<p><b>Janets </b><span>is offering this course for learners who want to master the skills to assertively handle any nature of challenging discussions and know the appropriate words to state at those points.</span></p>
<p><span>Throughout the course, you will know how to start a conversation, and how the conversation can adjust the complicated situation, without forming an irreparable barrier between you and the person/persons. Besides, you will learn to manage the emotions in the discussion and ensure your tone of voice signals discussion and not an inquisition.</span></p>
<h3><b>In just 24 minutes, you will:</b></h3>
<ul>
<li><span>Understand the situation and develop your conversational skill to resolve the difficulties effortlessly</span></li>
<li><span>Utter the suitable words so that the conversation goes as smoothly as possible</span></li>
<li><span>Know the appropriate actions to shape opinions and control behaviour</span></li>
<li><span>Develop active listening skills and respond appropriately</span></li>
<li><span>Be able to ask open and supportive questions and close a difficult conversation with a positive mindset</span></li>
</ul>
<h3><b>Why choose this course</b></h3>
<ul>
<li><span>Earn an</span><span> e-certificate upon successful completion.</span></li>
<li><span>Accessible, informative modules taught by expert instructors</span></li>
<li><span>Study in your own time, at your own pace, through your computer tablet or mobile device</span></li>
<li><span>Benefit from instant feedback through mock exams and multiple-choice assessments</span></li>
<li><span>Get 24/7 help or advice from our email and live chat teams</span></li>
<li><span>Full Tutor Support on Weekdays</span></li>
</ul>
<h3><b>Course Design</b></h3>
<p><span>The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</span></p>
<p><span>You are taught through a combination of</span></p>
<ul>
<li><span>Video lessons</span></li>
<li><span>Online study materials</span></li>
<li><span>Mock exams</span></li>
<li><span>Multiple-choice assessment</span></li>
</ul>
<h3><b>Certification</b></h3>
<p><span>After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.</span></p>
<div>
<h3><strong>Who is this course for?</strong></h3>
</div>
<div>
Dealing with Difficult Conversations is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don't have to worry about the quality.<p></p>
<p>Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.</p>
<h3><b>This qualification is ideal for:</b></h3>
<ul>
<li><span>Managers</span></li>
<li><span>Team Leaders</span></li>
<li><span>Office Executives</span></li>
<li><span>Office Administrators</span></li>
<li><span>Employees</span></li>
<li><span>Businesspeople</span></li>
<li><span>Secretaries</span></li>
<li><span>Receptionists</span></li>
</ul>
</div><div>
				<h3>Course Content</h3>

<div id="course_curriculum">
<table width="100%">				<tbody><tr>
					<td colspan="4">Introduction</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction - Welcome from Alan Stevens</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Difficult Conversations</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Why Are Some Conversations Difficult?</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Preparation</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Set-Up and Room Layout</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Start the Conversation</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Active Listening and Responding</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Ask Open and Supportive Questions</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Focus on Facts, Not Personalities</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Use of Tone and Body Language</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Exploring Alternative Solutions</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Challenge</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Conclusions</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Summary - What We've Covered</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Thank You and Next Steps</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Order your Certificates &amp; Transcripts	</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order your Certificates &amp; Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
			<h2>Frequently Asked Questions</h2>
                        <div>
                            <div>
                                <span>
                                    Are there any prerequisites for taking the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        There are no specific prerequisites for this course, nor
                                        are there any formal entry requirements. All you need is
                                        an internet connection, a good understanding of English
                                        and a passion for learning for this course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I access the course at any time, or is there a set
                                    schedule?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        You have the flexibility to access the course at any time
                                        that suits your schedule. Our courses are self-paced,
                                        allowing you to study at your own pace and convenience.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How long will I have access to the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        For this course, you will have access to the course
                                        materials for 1 year only. This means you can review the
                                        content as often as you like within the year, even after
                                        you've completed the course. However, if you buy Lifetime
                                        Access for the course, you will be able to access the
                                        course for a lifetime.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Is there a certificate of completion provided after
                                    completing the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Yes, upon successfully completing the course, you will
                                        receive a certificate of completion. This certificate can
                                        be a valuable addition to your professional portfolio and
                                        can be shared on your various social networks.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I switch courses or get a refund if I'm not satisfied
                                    with the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        We want you to have a positive learning experience. If
                                        you're not satisfied with the course, you can request a
                                        course transfer or refund within 14 days of the initial
                                        purchase.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How do I track my progress in the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Our platform provides tracking tools and progress
                                        indicators for each course. You can monitor your progress,
                                        completed lessons, and assessments through your learner
                                        dashboard for the course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    What if I have technical issues or difficulties with the
                                    course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        If you encounter technical issues or content-related
                                        difficulties with the course, our support team is
                                        available to assist you. You can reach out to them for
                                        prompt resolution.
                                    </p>
                                </div>
                            </div>
                        </div>

Janets

Online Course Marketing

Online Course Creation

Dealing with Difficult Conversations

General Admission

<p fr-original-style="" id="isPasted" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">To drive actions and get decisions made, you need to be able to present effectively to customers, clients, senior managers or colleagues. The perfect presentation is a potent combination of content, design and delivery&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You need to distill down complex concepts, large data sets, intricate processes and innovative ideas. You need to make the right design choices to ensure your slide decks communicate quickly (as well as looking great). And you need the confidence and storytelling techniques to lead your audience through the content.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is for anyone who regularly needs to create and deliver presentations for different stakeholders. It will cover how to plan, design and deliver brilliant presentations.&nbsp;<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span fr-original-style="font-size: 18px;" style="font-size: 18px; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Sample learning content&nbsp;</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Session 1: Planning a presentation&nbsp;</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Assessing the needs and level of understanding of your audience.&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Frameworks for building a logical and compelling narrative.</li><li fr-original-style="" style="box-sizing: border-box;">Emphasising key messages, while allowing for deep dives and questions.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Session 2: Presenting data and processes</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand graphical perception and how people absorb visual information.</li><li fr-original-style="" style="box-sizing: border-box;">Effective charts for different types of data stories.</li><li fr-original-style="" style="box-sizing: border-box;">How to display processes, timelines and organisational structures.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Session 3: Design tricks</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Using colours to add emphasis and meaning.</li><li fr-original-style="" style="box-sizing: border-box;">Creating hierarchies of information to help your audience.</li><li fr-original-style="" style="box-sizing: border-box;">Building templates and style guides.&nbsp;</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Session 4: Delivery techniques</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Perfecting your performance in-person or online.&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Dealing with difficult questions and hostile audiences.&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Refining the beginning, middle and end of your narrative.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span fr-original-style="font-size: 18px;" style="font-size: 18px; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We deliver our courses over Zoom, to maximise flexibility. The training can be delivered in a single day, or across multiple sessions. All of our courses are live and interactive &ndash; every session includes a mix of formal tuition and hands-on exercises.&nbsp;<span fr-original-style="color: rgb(0, 0, 0);" id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;">To ensure this is possible, the number of attendees is capped at 16 people.&nbsp;<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span fr-original-style="font-size: 18px;" style="font-size: 18px; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Tutor</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Alan Rutter is the founder of Fire Plus Algebra. He is a specialist in communicating complex subjects through data visualisation, writing and design. He teaches for General Assembly and runs in-house training for public sector clients including the Home Office, the Department of Transport, the Biotechnology and Biological Sciences Research Council, the Health Foundation, and numerous local government and emergency services teams. He previously worked with Guardian Masterclasses on curating and delivering new course strands, including developing and teaching their B2B data visualisation courses. He oversaw the iPad edition launches of Wired, GQ, Vanity Fair and Vogue in the UK, and has worked with Cond&eacute; Nast International as product owner on a bespoke digital asset management system for their 11 global markets.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span fr-original-style="font-size: 18px;" style="font-size: 18px; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Testimonial</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">"We&rsquo;ve now worked with Alan for almost 3 years, and during that time he has continued to deliver the highest quality training for our clients and delegates. Alan&rsquo;s passionate delivery style has continued to deliver innovative training solutions to over 1500 delegates across the public, private and voluntary sector. Each of our courses with him has always delivered exceptional feedback and satisfaction levels."<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Joe Barlow | Head of Programme, Understanding ModernGov</em></strong></p>

Fire Plus Algebra

Design Skills

Presenting with Impact

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Team leaders, managers, executives and other business professionals, as well as those who would benefit by being able to assert themselves more effectively in a professional environment will benefit from this course.</p>Overview<p>Develop the necessary skills to communicate with confidence Apply communication styles that maximize benefits Augment your listening and hearing skills to increase engagement Utilize that art of asking questions to elicit more from others Leverage your body language for full communication Make the best first impressions by looking, sounding and being confident</p><p></p><p>In this course, students will discover the best techniques to be properly assertive, and what are the ideal approaches in differing situations.</p> <p>Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</p><p></p></div><div id="course-pills-2"><h3>1. What is Assertiveness?</h3> <ul> <li>Differentiating Self-confidence from Assertiveness</li> <li>Understanding the Four Styles of Communication</li> <li>What Separates Assertiveness from Passiveness, Aggressiveness, and Passive-Aggressiveness</li> </ul> <h3>2. Dimensions of Communication</h3> <ul> <li>Differentiating Listening from Hearing</li> <li>Developing Emphatic Listening Skills</li> <li>Utilizing Question Types - Open, Clarifying, and Closed</li> <li>Converting Negative Thinking into Positive Thinking</li> </ul> <h3>3. Body Language Says It All</h3> <ul> <li>Managing Your Appearance</li> <li>Understanding Non-verbal Communication</li> <li>Making the Right First Impression</li> <li>Speaking with Confidence</li> <li>Relaxing and Reducing Anxiety</li> </ul> <h3>4. Dealing with Difficult Situations</h3> <ul> <li>Dealing with Difficult People</li> <li>Building Rapport and Trust</li> <li>Appreciating the Different Ways that People Send and Receive Information</li> <li>Breaking Down Barriers and Building Consensus</li> <li>Applying PEGASUS</li> <li>Utilizing a Tactical Approach</li> <li>Choosing the Proper Form of Communication</li> </ul></div>

Nexus Human

Leadership Skills

Professional Skills Course (PSC)

Assertiveness

Mastering Positive Assertiveness

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course.</p>Overview<p>Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations</p><p></p><p>This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.</p> <p>Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</p><p></p></div><div id="course-pills-2"><h3>1. Customer Service - A Baseline</h3> <ul> <li>Recognizing Your Customers</li> <li>Understanding Your Role in Customer Service</li> </ul> <h3>2. Developing A Customer Service Mind-Set</h3> <ul> <li>Leveraging Your First Impression</li> <li>Feeling Positively About Customers</li> <li>Mastering Moods and Emotions</li> </ul> <h3>3. Identifying Customer Needs</h3> <ul> <li>Understanding the Customer\'s Situation</li> <li>Avoiding Assumption and Prejudgment</li> <li>Meeting Basic Needs</li> <li>Seeking to Exceeding Expectations</li> <li>Building Repeat Relationships</li> </ul> <h3>4. Connecting with the Customer</h3> <ul> <li>Achieving Authenticity through Body Language</li> <li>Responding Effectively to Problems</li> <li>Mastering Online Etiquette</li> <li>Seeking Customer Feedback</li> </ul> <h3>5. Dealing with Difficult Situations</h3> <ul> <li>Effectively Addressing Complaints</li> <li>De-escalating Anger</li> <li>Establishing Common Ground</li> <li>Remaining Calm, Respectful and Objective</li> </ul> <h3>6. Effectively Addressing Complaints</h3> <ul> <li>Creating a Memorable Customer Experience</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Customer Service

Service Design Courses (SDC)

Providing Outstanding Customer Service

London

<ul style="color: rgb(230, 230, 230); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(230, 230, 230);"><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Address negative behavioural patterns</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Treat anxiety and depression symptoms</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Resolve bad temper and aggression issues</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Teaching coping skills for dealing with different problems</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Stop negative cycles</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Manage anxiety better</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Help mental health and physical health problems</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Management of thoughts, emotions, actions</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Help with insomnia</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Address problematic thought patterns</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This package is for people with bad behaviour</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PTSD</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Alcohol misuse</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">6 sessions</strong></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><a href="https://relationshipsmdd.com/product/cognitive-behavioural-therapy-package/" id="isPasted" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">https://relationshipsmdd.com/product/cognitive-behavioural-therapy-package/</a><br fr-original-style="" style="box-sizing: border-box;"></strong></p>

Miss Date Doctor Dating Coach London, Couples Therapy

M.D.D COGNITIVE BEHAVIOURAL THERAPY PACKAGE (SELF IMPROVEMENT)

General admission

Loughborough

<div>
		

		<div>
			
			<p>This highly practical workshop will help you become a more effective negotiator and learn the skills that master negotiators use.</p>
			<div><i></i> 2 x 4 Hour Sessions</div>
			<div><i></i>  £534.00 incl. VAT</div>
			
			
		</div>
	</div>

	

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		<div>
			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
		</div>

		<div>
			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
		</div>
	</div>
	<div></div>
	
		
        <div>
			
		</div>
				

	
		<h3>Description</h3>
		<p></p><p>The program covers the key skills for effective negotiation:</p>
<ul>
<li>Thorough preparation</li>
<li>Setting limits and goals</li>
<li>Identifying your unique negotiation proposition</li>
<li>Negotiating strategy and tactics</li>
<li>Keeping emotional distance</li>
<li>Dealing with deadlocks</li>
<li>Good listening skills</li>
<li>Clarity of communication</li>
<li>Understanding and dealing with different personality and negotiating styles</li>
<li>Men and women in negotiation</li>
<li>Knowing how to close a contract or agreement</li>
<li>Negotiating in teams</li>
<li>Achieving win-win outcomes</li>
</ul>
<p>The workshop is interactive and interspersed with practical exercises and role-play scenarios.  There is a particularly useful team negotiating exercise which is both fun and challenging.  At the end of the course you should be fully prepared to tackle your next negotiation!</p>
<p>Participants should come to the workshop prepared to discuss past or forthcoming negotiations and these may be used in class exercises.  Confidentiality will be honoured in all cases.</p>
<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745  Plus VAT</strong></p>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><h3>Session 1</h3>
<ul>
<li>The ten best personality traits for effective negotiation and the ten most common negotiating errors</li>
<li><span>Negotiating Styles - What sort of negotiator are you?</span></li>
<li><span>How to become a master negotiator:  The key stages of negotiation from </span>preparation to close</li>
<li><span>The key stages/cont.</span></li>
<li>Negotiating by phone and email</li>
<li>Negotiating in teams</li>
</ul>
<h3>Session 2</h3>
<ul>
<li>Your unique negotiating proposition</li>
<li>Different communication and behavior styles and how to influence them</li>
<li><span>Negotiation and Emotional Intelligence</span></li>
<li><span>Negotiating role play scenarios</span></li>
<li><span>Feedback and course review</span></li>
<li><span>Action Planning</span></li>
</ul>
<p></p>

Mpi Learning - Professional Learning And Development Provider

This highly practical workshop will help you become a more effective negotiator and learn the skills that master negotiators use.

<p><strong>Exclusive Deal - Get QLS Endorsed Certificate Worth £100 absolutely Free with </strong><strong>11 </strong><strong>(PDF + Hard Copy) Certificate (CPD) for each course. Hurry Up, Offer Ends Soon!</strong></p> <p>Launch the dynamic career you've always wanted! Take this high-quality <strong> Dealing With Difficult People Training Course </strong>Bundle training worth to articulate your innovative goals and develop a simple approach for attaining them.</p> <p><strong>11 </strong><strong>in 1 Exclusive Bundle</strong></p> <ul> <li><strong>Course 01: </strong>Dealing With Difficult People Training Course at QLS Level 2</li><li><strong>Course 02: </strong>Dealing with Conflict at Work</li><li><strong>Course 03: </strong>Anger Management</li><li><strong>Course 04: </strong>Workplace Harassment</li><li><strong>Course 05: </strong>Equality, Diversity and Discrimination</li><li><strong>Course 06:</strong> People Management Diploma</li><li><strong>Course 07:</strong> Performance Management</li><li><strong>Course 08:</strong> Influencing and Negotiating</li><li><strong>Course 09:</strong> Public Speaking and Presentation Skill Course</li><li><strong>Course 10:</strong> Emotional Intelligence and Human Behaviour</li><li><strong>Course 11: </strong>Communication Skills</li></ul> <p>Whether you're an aspirant looking to start your dream career, a professional looking to branch out, or somebody in between   this <strong>Dealing With Difficult People Training Course</strong>, QLS Endorsed Course will get you sorted. The rudimentary knowledge in this course will add tremendous value and enable you to establish the meaningful career you've always craved.</p> <p><strong>Why Choose Imperial Academy?</strong></p> <ul> <li>Fully online Training.</li><li>QLS Endorsed &amp; CPD Accredited Training.</li><li>No time limits. Study at your own pace.</li><li>Expert Instructors.</li><li>Audio Visual Training.</li><li>Further reading where necessary.</li><li>Up-to-date curriculum and effective guidelines.</li></ul> <p> Enrol in our '<strong>Dealing With Difficult People Training Course</strong>' today and Start Learning </p><p>This <strong>Dealing With Difficult People Training Course </strong>bundle training will help you become an expert in a relevant sector. Our world-class tutors will help you with every query throughout your learning journey and assist you in mastering <strong>Dealing With Difficult People Training Course</strong>. So, add this course to your basket   harness the coveted skills and open the door to your next breakthrough!</p> <p><strong>*** Specialised Assessment ***</strong></p> <p>To make the process of assessing and certifying learners easier in this bundle, we provide an automated evaluation system.</p> <ul> <li>For each online module, you will take a tailored multiple-choice exam.</li><li>After completing the assessment, your performance will be measured instantly, and a score will be shown for your review.</li><li>The pass mark for each assessment is 60%.</li><li>Once all assessments have been passed successfully, you will be able to collect your Quality Licence Scheme endorsed certificate.</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
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                                        140 CPD hours / points
                                    </div>
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                                            Accredited by CPD Quality Standards
                                        </div>
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                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>This <strong>Dealing With Difficult People Training Course </strong>course will be a great source of knowledge for you to improve your existing skills and take them to the next level.</p> <p><strong>Disclaimer</strong></p> <p>This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. One Education will be able to advise you on any further recognition. For further information please visit the Learner FAQs on the Quality Licence Scheme website.</p> <p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this <strong>Dealing With Difficult People Training</strong> Course course.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>After completing this <strong>Dealing With Difficult People Training Course </strong> Course, you are to start your career or begin the next phase of your career in this field</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p><strong>Quality Licence Scheme Endorsed Certificate of Achievement</strong></p> <p>Learners will get an endorsed certificate of achievement (included with the course) directly at their doorstep after successfully completing the package! It should be noted that <strong>international students must pay a £10 shipping cost.</strong></p> <p>For ordering additional QLS Certificates, <strong>other than Dealing With Difficult People Training Course </strong>, the fees will be following with £10 for international shipping only</p> <ul> <li>Level 1 - £109</li><li>Level 2 - £115</li><li>Level 3 - £119</li><li>Level 4 - £125</li><li>Level 5 - £129</li><li>Level 6 - £135</li><li>Level 7 - £139</li></ul> <p><strong>CPD Accredited Certification</strong></p> <p>Upon successfully completing each of the courses in this package, you will be qualified for CPD Accredited Certificates. Certification is available -</p> <ul> <li>PDF completely free of charge</li><li>Hard copy for £3.99 each</li></ul> <p>It should also be noted that <strong>international students must pay a £10 shipping cost.</strong></p> </div>

                        </div>

Imperial Academy

Learning & Development

Certificate in Further Education & Training (Cert Ed)

Legal Practice Course (LPC)

Institute of Leadership & Management (ILM)

Level 2 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 140 CPD Points|CPD & CiQ Accredited

Dealing With Difficult People Training Course

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			<p>The ability to effectively manage conflict is a core competency in the 21st-century workplace.</p>
			<div><i></i> 2 Hours</div>
			<div><i></i>  £378.00 incl. VAT</div>
			
			
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		<h3>Description</h3>
		<p></p><p>When working with people, it is common that personality and attitude clashes might arise. Managing these conflicts while aiming to achieve personal and work objectives is incredibly challenging and when not managed properly, can threaten to create major disruption within the team or with clients. The ability to effectively manage conflict is a core competency in the 21st-century workplace.</p>
<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £1,305 Plus VAT</strong></p>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><p><strong>Outcomes: </strong></p>
<ul>
<li>List the possible causes of conflict in the workplace</li>
<li>State the five potential approaches to resolving conflict, and identify the optimum option</li>
<li>Outline how to avoid the 'ostrich position'</li>
<li>Describe the role that Emotional Intelligence plays in ensuring a positive outcome</li>
</ul>
<p><strong>Content:</strong></p>
<ul>
<li>The Causes of Conflict</li>
<li>The Conflict Thermometer</li>
<li>Transactional Analysis - Behaviour breeds Behaviour</li>
<li>Assuming the Ostrich Position</li>
<li>Seven steps to conflict conversations</li>
<li>The Thomas Kilman Model</li>
<li>Emotional Intelligence</li>
</ul>
<p><strong>Modules:</strong></p>
<p><strong>The causes of conflict</strong></p>
<ul>
<li>Defining 'conflict' - is it always bad?</li>
<li>What causes conflict in the workplace</li>
<li>The conflict thermometer - addressing issues before over-reaction!</li>
</ul>
<p><strong>Transactional Analysis</strong></p>
<ul>
<li>Eric Byrne's model - the 3 main and 4 sub elements</li>
<li>The Betaris Box - behaviour breeds behaviour and understanding out role</li>
</ul>
<p><strong>Assuming the ostrich position</strong></p>
<ul>
<li>Why do we put it off</li>
<li>Planning the conversation</li>
<li>Dealing with difficulty</li>
</ul>
<p><strong>Our own approach to managing conflict</strong></p>
<ul>
<li>The seven steps to conflict conversations (based on Stephen Covey's '7 habits')</li>
<li>The Thomas Kilman conflict model - how you behave in conflict situations</li>
</ul>
<p><strong>Emotional Intelligence</strong></p>
<ul>
<li>The five competencies</li>
<li>Emotional Hijack</li>
<li>Managing personal stressors</li>
</ul>
<p></p>

The ability to effectively manage conflict is a core competency in the 21st-century workplace.

Managing Conflict

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">UK Standard Domestic Plumbing and Heating Installer Training | Pipe Fitting Course | Understand Piping &amp; Instrumentation Diagrams P&amp;IDs | HVAC Technician | Handyperson | Working at Height Awareness Diploma | First Aid at Work and Much More!</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Develop a thorough understanding of the skills required to succeed in the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">plumbing industry</strong>. As more and more people become <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">homeowners</strong>, the <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">demand</strong> for skilled workers with <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">plumbing knowledge</strong> is getting bigger and bigger every year. These courses will walk you through the fundamentals of plumbing pipes and fixtures, plumbing tools and drawings, drainage, and water distribution systems. Start exploring these courses and develop your pipeline to success today with Apex Learning.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers bundle consists of the following premium courses:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Course 01: Professional Plumber Complete Bundle</li><li fr-original-style="" style="box-sizing: border-box;">Course 02: UK Standard Domestic Plumbing and Heating Installer Training</li><li fr-original-style="" style="box-sizing: border-box;">Course 03: Understand Piping &amp; Instrumentation Diagrams P&amp;IDs</li><li fr-original-style="" style="box-sizing: border-box;">Course 04: Level 3 Heating, Ventilation &amp; Air Conditioning (HVAC) Technician</li><li fr-original-style="" style="box-sizing: border-box;">Course 05: Pipe Fitting Course</li><li fr-original-style="" style="box-sizing: border-box;">Course 06: COSHH Awareness Level 3</li><li fr-original-style="" style="box-sizing: border-box;">Course 07: DIY Home Improvement</li><li fr-original-style="" style="box-sizing: border-box;">Course 08: Manual Handling Level 2</li><li fr-original-style="" style="box-sizing: border-box;">Course 09: Handyperson</li><li fr-original-style="" style="box-sizing: border-box;">Course 10: Working at Height Awareness Diploma</li><li fr-original-style="" style="box-sizing: border-box;">Course 11: Working in Confined Spaces</li><li fr-original-style="" style="box-sizing: border-box;">Course 12: RIDDOR Training</li><li fr-original-style="" style="box-sizing: border-box;">Course 13: LOLER Training</li><li fr-original-style="" style="box-sizing: border-box;">Course 14: Lone Worker Safety Course</li><li fr-original-style="" style="box-sizing: border-box;">Course 15: PUWER</li><li fr-original-style="" style="box-sizing: border-box;">Course 16: Ladder Safety</li><li fr-original-style="" style="box-sizing: border-box;">Course 17: Dealing With Difficult People Training Course</li><li fr-original-style="" style="box-sizing: border-box;">Course 18: Noise and Hearing Protection Training</li><li fr-original-style="" style="box-sizing: border-box;">Course 19: Workplace Safety Course</li><li fr-original-style="" style="box-sizing: border-box;">Course 20: First Aid at Work</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Outcomes:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand the basic components of plumbing, including pipes, valves, and fixtures.</li><li fr-original-style="" style="box-sizing: border-box;">Learn about the principles of effective plumbing systems.</li><li fr-original-style="" style="box-sizing: border-box;">Familiarize yourself with the various plumbing tools and their uses.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the plumbing process, including installation, maintenance, and repairs.</li><li fr-original-style="" style="box-sizing: border-box;">Learn about central heating systems, domestic cold water systems, domestic hot water systems, sanitation systems and repairs, and domestic rainwater system installation.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the different types of plumbing materials and their properties, such as copper, PVC, and PEX.</li><li fr-original-style="" style="box-sizing: border-box;">Learn about the regulations and safety standards that apply to plumbing work, including health and safety, building codes, and environmental laws.</li><li fr-original-style="" style="box-sizing: border-box;">Develop problem-solving skills to diagnose and troubleshoot common plumbing issues and much more...</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">So, enrol now in this <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers</strong> to advance your career!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Curriculum:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 01: Professional Plumber Complete Bundle</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Basic Components of Plumbing</li><li fr-original-style="" style="box-sizing: border-box;">Principles of Effective Plumbing Systems</li><li fr-original-style="" style="box-sizing: border-box;">The Plumbing Tools</li><li fr-original-style="" style="box-sizing: border-box;">The Plumbing Process</li><li fr-original-style="" style="box-sizing: border-box;">Central Heating Systems</li><li fr-original-style="" style="box-sizing: border-box;">Domestic Cold Water System</li><li fr-original-style="" style="box-sizing: border-box;">Domestic Hot Water System</li><li fr-original-style="" style="box-sizing: border-box;">The Sanitation System and Repairs</li><li fr-original-style="" style="box-sizing: border-box;">Domestic Rainwater System Installation</li><li fr-original-style="" style="box-sizing: border-box;">Plumbing Projects: Case Study</li><li fr-original-style="" style="box-sizing: border-box;">UK Standards for Plumbing</li></ul><div fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">&gt;&gt;&gt;&gt;&gt;19 more related courses&lt;&lt;&lt;&lt;&lt;</span></strong></div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">CPD</div>
    </h2><div id="cpd" fr-original-style="" style="box-sizing: border-box;">
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                                    <div fr-original-style="" style="box-sizing: border-box;">
                                        200 CPD hours/points
                                    </div>
                                        <div fr-original-style="" style="box-sizing: border-box;">
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Who is this course for?</div>
    </h2><div id="who_is_this_course_for" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This Domestic Plumbing, Installations and Repair Diploma is basically for self-motivated learners who want to acquire a crucial skill for the safety of everyone around them and to add a new skill to their CV to gain a competitive advantage in the job market. So this course is perfect for the following:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Students</li><li fr-original-style="" style="box-sizing: border-box;">Graduates</li><li fr-original-style="" style="box-sizing: border-box;">Job Seekers</li><li fr-original-style="" style="box-sizing: border-box;">Entrepreneurs</li><li fr-original-style="" style="box-sizing: border-box;">Anyone willing to adopt a survival skill</li></ul>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Requirements</div>
    </h2><div id="requirements" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Anyone can enrol in this Plumber (Plumbing Training) course.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Career path</div>
    </h2><div id="career_path" fr-original-style="" style="box-sizing: border-box;">
                            <ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Plumbing Engineer - &pound;30,000 to &pound;50,000 per year</li><li fr-original-style="" style="box-sizing: border-box;">Plumbing Technician - &pound;20,000 to &pound;30,000 per year</li><li fr-original-style="" style="box-sizing: border-box;">Self-Employed Plumber - &pound;25 to &pound;40 per hour</li><li fr-original-style="" style="box-sizing: border-box;">Plumbing Contractor - &pound;40,000 to &pound;60,000 per year</li><li fr-original-style="" style="box-sizing: border-box;">Plumbing Instructor - &pound;25,000 to &pound;40,000 per year</li></ul>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Certificates</div>
    </h2><div id="optional_extras" fr-original-style="" style="box-sizing: border-box;">
                                    <h4 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certificate of completion</strong></h4>
        <ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">
            Digital certificate -
            Included
        </li><li fr-original-style="" style="box-sizing: border-box;">PDF certificate - Free (For The Title Course)</li></ul>
        <h4 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certificate of completion</strong></h4>
       <ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Hard copy certificate -
Included</li><li fr-original-style="" style="box-sizing: border-box;">Hard Copy certificate - Free (For The Title Course)</li><li fr-original-style="" style="box-sizing: border-box;">Other Hard Copy certificates are available for &pound;10 each</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Please Note: </strong>The delivery charge inside the UK is &pound;3.99, and the international students must pay a &pound;9.99 shipping cost.</p> 

                        </div>

UK Standard Domestic Plumbing and Heating Installer Training | Pipe Fitting Course | Understand Piping & Instrumentation Diagrams P&IDs | HVAC Technician | Handyperson | Working at Height Awareness Diploma | First Aid at Work and Much More!
Develop a thorough understanding of the essential skills required to thrive in the plumbing industry with our comprehensive training program. As homeownership continues to rise, the demand for skilled professionals with advanced plumbing knowledge is increasing significantly each year. This growing need for expert plumbers presents a valuable opportunity for those looking to enter a rewarding and stable career.
Our courses provide in-depth instruction on the fundamentals of plumbing pipes and fixtures, equipping you with the expertise needed to tackle various installations and repairs. You will learn to use plumbing tools effectively and understand plumbing drawings to execute projects with precision. Additionally, you'll gain valuable insights into drainage systems and water distribution systems, ensuring you can manage and maintain these critical components efficiently.
Start exploring these courses today with Apex Learning and build your pathway to success in the plumbing field. By mastering key concepts and practical skills, you'll be well-prepared to meet the growing demand for qualified plumbers and secure a prosperous career in this essential trade.
This Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers bundle consists of the following premium courses:
Course 01: Professional Plumber Complete Bundle
Course 02: UK Standard Domestic Plumbing and Heating Installer Training
Course 03: Understand Piping & Instrumentation Diagrams P&IDs
Course 04: Level 3 Heating, Ventilation & Air Conditioning (HVAC) Technician
Course 05: Pipe Fitting Course
Course 06: COSHH Awareness Level 3
Course 07: DIY Home Improvement
Course 08: Manual Handling Level 2
Course 09: Handyperson
Course 10: Working at Height Awareness Diploma
Course 11: Working in Confined Spaces
Course 12: RIDDOR Training
Course 13: LOLER Training
Course 14: Lone Worker Safety Course
Course 15: PUWER
Course 16: Ladder Safety
Course 17: Dealing With Difficult People Training Course
Course 18: Noise and Hearing Protection Training
Course 19: Workplace Safety Course
Course 20: First Aid at Work



Key Features of the Course:
FREE Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers CPD-accredited certificate
Get a free student ID card with Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers training (£10 applicable for international delivery)
Lifetime access to the Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers course materials
The Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers program comes with 24/7 tutor support
Get instant access to this Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers course
Learn Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers training from anywhere in the world
The Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers training is affordable and simple to understand
The Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers training is an entirely online



Learning Outcomes:
Understand the basic components of plumbing, including pipes, valves, and fixtures.
Learn about the principles of effective plumbing systems.
Familiarize yourself with the various plumbing tools and their uses.
Understand the plumbing process, including installation, maintenance, and repairs.
Learn about central heating systems, domestic cold water systems, domestic hot water systems, sanitation systems and repairs, and domestic rainwater system installation.
Understand the different types of plumbing materials and their properties, such as copper, PVC, and PEX.
Learn about the regulations and safety standards that apply to plumbing work, including health and safety, building codes, and environmental laws.
Develop problem-solving skills to diagnose and troubleshoot common plumbing issues and much more...
So, enrol now in this Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers to advance your career!



Curriculum:
Description:
Enrol in this Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers course today and start your journey to becoming a skilled plumber and heating installation expert!
★★★ Course Curriculum of Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers Bundle ★★★
Course 01: Professional Plumber Complete Bundle
Basic Components of Plumbing
Principles of Effective Plumbing Systems
The Plumbing Tools
The Plumbing Process
Central Heating Systems
Domestic Cold Water System
Domestic Hot Water System
The Sanitation System and Repairs
Domestic Rainwater System Installation
Plumbing Projects: Case Study
UK Standards for Plumbing
>>>>>19 more related courses<<<<<
 CPD 
200 CPD hours/points  Accredited by CPD Quality Standards



 Who is this course for? 
This Domestic Plumbing, Installations and Repair Diploma is basically for self-motivated learners who want to acquire a crucial skill for the safety of everyone around them and to add a new skill to their CV to gain a competitive advantage in the job market. So this course is perfect for the following:
Students
Graduates
Job Seekers
Entrepreneurs
Anyone willing to adopt a survival skill



 Requirements 
Anyone can enrol in this Plumber (Plumbing Training) course.



 Career path 
Plumbing Engineer - £30,000 to £50,000 per year
Plumbing Technician - £20,000 to £30,000 per year
Self-Employed Plumber - £25 to £40 per hour
Plumbing Contractor - £40,000 to £60,000 per year
Plumbing Instructor - £25,000 to £40,000 per year



 Certificates 
Certificate of completion
Digital certificate - Included
PDF certificate - Free (For The Title Course)
Certificate of completion
Hard copy certificate -
Included
Hard Copy certificate - Free (For The Title Course)
Other Hard Copy certificates are available for £10 each
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Apex Learning

Plumber

HVAC (Heat, Ventilation & Air Conditioning)

Gas Engineer

Plumbing

Heating Engineer

Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers

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<p>Imagine yourself in a bustling office surrounded by a team of eager professionals. As the leader of the pack, you have a clear vision of what needs to be done and how to do it. You inspire and motivate your team to reach new heights, effectively manage conflicts, and promote a diverse and inclusive workplace culture.</p><p>But how did you become such an effective leader and manager? The answer lies in our Leadership, Supervisor and Line Management bundle. This comprehensive bundle offers you the opportunity to complete three QLS-endorsed courses, each focusing on a specific area of leadership and management. Upon completion, you will receive hardcopy certificates, validating your knowledge and expertise.</p><p>In addition, our bundle includes five CPD-QS-accredited courses that cover topics such as motivational leadership, workplace diversity, and conflict resolution. These courses will provide you with a broader understanding of the key challenges faced by leaders and managers today. Furthermore, our bundle also includes five CPD-QS-accredited career development courses that will help you take the next step in your career.</p><p>Enrol in our Leadership, Supervisor and Line Management bundle today and take the first step towards becoming the leader you were always meant to be.</p><p><strong>QLS Endorsed Courses: </strong></p><ul><li><strong>Course 01:</strong> Advanced Diploma in Leadership &amp; Management at QLS Level 7</li><li><strong>Course 02:</strong> Diploma in Supervisor Training at QLS Level 4</li><li><strong>Course 03:</strong> Diploma in Line Management at QLS Level 5</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 04:</strong> Motivational Leadership</li><li><strong>Course 05:</strong> Workplace Diversity</li><li><strong>Course 06:</strong> Equality, Diversity and Discrimination</li><li><strong>Course 07:</strong> Conflict Resolution</li><li><strong>Course 08:</strong> Dealing With Difficult People Training</li></ul><p>Take your career to the next level with our bundle that includes not only technical courses but also <strong>five guided courses</strong> focused on personal development and <strong> career growth.</strong></p><ul><li><strong>Course 09: </strong>Personal Development</li><li><strong>Course 10:</strong> Career Development Plan Fundamentals</li><li><strong>Course 11: </strong>Leadership and Management Course</li><li><strong>Course 12: </strong>Communication Building Masterclass</li><li><strong>Course 13: </strong>Positive Psychology Masterclass</li></ul><p><strong>Learning Outcomes:</strong></p><p>By enrolling in this bundle, you can expect to learn the following:</p><ul><li>Develop effective leadership and management skills.</li><li>Learn how to supervise and manage a team effectively.</li><li>Understand the importance of workplace diversity and equality.</li><li>Gain knowledge and skills to deal with difficult people and conflicts.</li><li>Learn how to motivate and inspire your team.</li><li>Acquire practical knowledge in line management.</li><li>Advance your career development opportunities.</li></ul><p>Our Leadership, Supervisor and Line Management bundle include three QLS-endorsed courses that are designed to equip you with the necessary knowledge and skills to become an effective leader and manager. The Leadership Training course will help you develop effective leadership skills, while the Supervisor Training course will provide you with the skills to supervise and manage a team effectively. The Line Management course will offer you practical knowledge in line management. All three courses are QLS-endorsed, ensuring that you receive high-quality education and hardcopy certificates upon completion.</p><p>In addition, our bundle includes five CPD-QS accredited courses that cover important topics such as motivational leadership, workplace diversity and equality, dealing with difficult people, and conflict resolution. These courses will provide you with a broader understanding of the key challenges faced by leaders and managers today. Furthermore, our bundle also includes five CPD-QS-accredited career development courses that will help you take the next step in your Career.</p><p><strong>Certificate</strong></p><p>QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.<br /><strong>The Quality Licence Scheme</strong> is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.<br />Upon completion, learners will receive Three <strong>QLS Endorsed</strong> hard copy certificates, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.</p><h2>
        
        <div>CPD</div>
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                                        35 CPD hours / points
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                                            Accredited by CPD Quality Standards
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        <div>Who is this course for?</div>
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                            <p>This bundle is perfect for:</p><ul><li>Aspiring leaders and managers seeking to develop their skills.</li><li>Professionals looking to advance their career development opportunities.</li><li>Team leaders seeking to enhance their ability to motivate and inspire their team.</li><li>Individuals interested in learning more about workplace diversity and equality.</li></ul>
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        <div>Requirements</div>
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                            <p>Anyone can enrol on this Leadership, Supervisor and Line Management Course.</p>
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        <div>Career path</div>
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                            <p>Our training bundle prepares you for a range of careers, including:</p><ul><li>Line Manager: £25,000 - £45,000</li><li>Team Leader: £20,000 - £35,000</li><li>Human Resources Manager: £30,000 - £60,000</li><li>Operations Manager: £30,000 - £60,000</li><li>Project Manager: £30,000 - £70,000</li><li>Senior Manager: £50,000 - £100,000</li></ul>
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        <div>Certificates</div>
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                                    <h4>Certificate of completion</h4>
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            Hard copy certificate -
            Included
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Level 4, 5 & 7 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

26 Courses in Leicester

Professional Customer Care

By Dickson Training Ltd

Getting paid - telephone tactics for debt collection (In-House)

By The In House Training Company

Negotiation skills (In-House)

By The In House Training Company

Sales time management (In-House)

By The In House Training Company

Advanced sales skills (In-House)

By The In House Training Company

Telephone sales - inbound (In-House)

By The In House Training Company

Powerful presentation skills (In-House)

By The In House Training Company

Contract management for practitioners (In-House)

By The In House Training Company

H&S for FM (In-House)

By The In House Training Company

Negotiation Skills in a Day

By Maximum Performance

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