2 Educators providing Courses in Glasgow

Firefighting or solving the same problems week after week? Create a problem-solving culture in your business with this proven methodology.

Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving

Who Should Attend Those working towards their King's Badge (16 to 18 years old). Course Description Young people are required to participate in a practical course focusing on developing new and existing skills for work towards the King's Badge. The course is designed to help prepare and support the young person in an element of their King's Badge programme. Participants take part in problem solving, games and group activities. (Other courses are available through local Battalions). The cost is £9 per participant, you can pay by card while booking or select cash and we will invoice on receipt of entries. The venue for each of these courses is Battalion HQ.

This workshop will provide an opportunity to understand and apply a range of commercial analysis tools in a problem-solving environment.

Professional Management is crucial to your company's success. In fact, managers can have the single largest impact on your organisation's productivity and overall profitability, with more influence over employee morale and performance than anyone else.