Safer recruitment is designed to help those who are responsible for employing anyone who works with vulnerable groups, to identify and deter or reject individuals who are deemed to be at risk of abusing. It is crucial that all employers have a recruitment policy in place that takes into account safer recruitment best practices and considerations. This course covers key topics including: advertising, application forms, selecting candidates for interview based on the information they have presented, and post-interview checks - including DBS checks - before making an offer of employment. Recruitment of staff is now a complex process and there are many issues that need to be considered to ensure safe and successful recruitment, to reduce in turn the risk of harm, abuse and neglect of adults and children.
Support culture change by giving line managers the skills to look at practices within their areas, role model appropriately and address unacceptable behaviours. Our dynamic, assertive trainer for EDI has a very practical approach, with plenty of real-life examples to help participants view the subject from a new angle
Build successful and effective multi-cultural teams with our practical, bespoke training courses. Help team members to embrace and harness the skills and abilities their different ages, nationalities, generations and life experiences bring. Courses include: Knowing your team Communication styles Communicative competency in multi-cultural teams Cultural intelligence – understanding our strengths A global mindset Breaking down barriers for better team working Experiential learning – a session in a second language Team dynamics
Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving