In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit. With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction. If you want to improve your or&nbsp;your employees&#39;&nbsp;customer service skills as well as your customer loyalty, feel free to check out my Training course focusing on this key topic.Delivered both on-site and online, this course has been specifically tailored to cover key topics crucial to customer success and to improve customer service abilities. Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand your customer journey better</li><li fr-original-style="" style="box-sizing: border-box;">Managing your customer expectations successfully</li><li fr-original-style="" style="box-sizing: border-box;">Having the best approach and methods with returning customers</li><li fr-original-style="" style="box-sizing: border-box;">Keep bringing value to retained and loyal customers</li><li fr-original-style="" style="box-sizing: border-box;">Attention to details</li><li fr-original-style="" style="box-sizing: border-box;">The keys to success to remain consistent when handling customers</li><li fr-original-style="" style="box-sizing: border-box;">Overcoming challenges to make the experience better</li></ul>Length: 4 hours Feel free to reach out if you want to know more or enquire my course!

Beyond Satisfaction - Customer service Training

Customer Experience

Customer Care

Customer Service

Know Your Customer (KYC)

Customer Relations

Hospitality & Catering

Customer Success (CS)

Customer Journey

Customer Relationship Management

Hospitality Management

Hospitality & Tourism

Hospitality

Dealing With Difficult Customers

Customer Experience Management

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

How to generate long-standing customer loyalty when dealing with clients?


Poole

This 4 hour course outlines a range of knowledge and practical skills in providing basic life support (BLS) and using an automated external defibrillator (AED) safely. Learners will practise assessing and managing a casualty who needs BLS and the safe use of an AED.Our course outlines a range of knowledge and practical skills in providing basic life support (BLS) and using an automated external defibrillator (AED) safely. Learners will practise assessing and managing a casualty who needs BLS and the safe use of an AED.For more information click on the tabs below, or get in touch, we&rsquo;d be more than happy to answer any queries.At Immerse Training we pride ourselves on offering First Aid and Pre-Hospital Care Training that meets your specific needs. All our courses meet the requirements of the relevant awarding body. On top of that, we are more than happy to create bespoke elements that tailor each programme to suit your first aid or care responsibilities. <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><a href="https://www.immersemedical.co.uk/first-aid-at-work-initial#1563543325397-2de0f1af-5ca6" data-vc-tabs="" data-vc-container=".vc_tta" style="color: rgb(102, 102, 102); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" id="isPasted" fr-original-style=" color: rgb(102, 102, 102);">Qualification Information</a>This qualification and learning outcomes are based on the recommendations of:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The Resuscitation Council (UK)</li><li fr-original-style="" style="box-sizing: border-box;">Skills for Health Assessment Principles for First Aid Qualifications</li></ul><div fr-original-style="" style="box-sizing: border-box;"> </div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Course Content<div data-vc-action="collapse" style="color: rgb(110, 110, 110); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(110, 110, 110);"><div data-vc-content=".vc_tta-panel-body" fr-original-style="" style="box-sizing: border-box;">Following this course students will:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Be able to manage an unresponsive casualty who is breathing normally.</li><li fr-original-style="" style="box-sizing: border-box;">Be able to manage an unresponsive casualty who is not breathing normally.</li><li fr-original-style="" style="box-sizing: border-box;">Know how to safely use an automated external defibrillator.</li><li fr-original-style="" style="box-sizing: border-box;">Be able to safely use an automated external defibrillator.</li></ul></div><div data-vc-content=".vc_tta-panel-body" fr-original-style="" style="box-sizing: border-box;"> <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Who should attend?This qualification is for people who have a specific interest or responsibility at work, or in voluntary and community activities, in being able to provide BLS when dealing with an emergency situation which may involve using an AED. <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Pre-requisitesStudents must be at least 16 years old on the first day of training. <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Assessment and CertificationsAssessment for this course is continuous.Successful students will receive an Immerse Training Certificate, which is valid for one year. This certificate will be issued by Qualsafe, the awarding body for Immerse Training. <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div data-vc-action="collapse" style="color: rgb(110, 110, 110); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(110, 110, 110);"><div data-vc-content=".vc_tta-panel-body" fr-original-style="" style="box-sizing: border-box;">Additional InformationCompletion of the Level 2 Award in Basic Life Support and Safe Use of an Automated External Defibrillator includes 1 credit at Level 2 of the Qualification Credit Framework (QCF).The Level 2 Award in Basic Life Support and Safe Use of an automated External Defibrillator is also recommended as an annual refresher for student who have successfully completed the QA Level 3 Award in First Aid at Work (QCF). <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(110, 110, 110); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(110, 110, 110);"><div data-item-class="mkdf-eh-custom-384264" fr-original-style="" style="box-sizing: border-box;"><h1 style="color: rgb(51, 51, 51); text-align: left; box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51); text-align: left;">Workplace First Aid Courses</h1></div></div><div data-vc-full-width="true" data-vc-full-width-init="true" data-vc-stretch-content="true" style="color: rgb(110, 110, 110); box-sizing: border-box;" fr-original-style=" color: rgb(110, 110, 110);"><div data-item-class="mkdf-eh-custom-489782" data-1280-1600="0px, 250px, 0px, 250px" data-1024-1280="0px, 250px, 0px, 250px" data-768-1024="0px, 250px, 0px, 250px" data-600-768="0px, 250px, 0px, 250px" data-480-600="0px, 250px, 0px, 250px" data-480="0px, 250px, 0px, 250px" fr-original-style="" style="box-sizing: border-box;">First Aid courses for employers and employees. &nbsp;Our workplace courses are fully accredited, registered and meet Health and Safety Executive (HSE) guidelines. &nbsp;From 1 day Emergency First Aid at Work (previously appointed person) to 3 day First Aid at Work courses. &nbsp;We specialise in on-site courses at your workplace, tailored to the specific risks associated with your business.&nbsp;All courses can be delivered at our training centre in Poole, Dorset or we can deliver on-site across Bournemouth, Poole, Dorset, Hampshire and the South of England.</div></div></div></div></div></div>

Immerse Medical

Basic Life Support (BLS)

Basic Life Support and Safe Use on AEDs

General admission

When there is a shooting, stabbing or bomb explosion the initial priority will be public safety. This can delay the time before the emergency services are able to reach the injured. Our 3 hour citizenAID course enables the general public to be effective in these situations before the emergency services are available to provide professional medical support.This course can be delivered on-site or at our training centre in Poole, Dorset. <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><a href="https://www.immersemedical.co.uk/first-aid-at-work-initial#1563543325397-2de0f1af-5ca6" data-vc-tabs="" data-vc-container=".vc_tta" style="color: rgb(102, 102, 102); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" id="isPasted" fr-original-style=" color: rgb(102, 102, 102);">Qualification Information</a>This qualification and learning outcomes are based on the blended recommendations of:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">European Resuscitation Council, Section 9. First Aid</li><li fr-original-style="" style="box-sizing: border-box;">British Army, Battlefield Casualty Drills</li></ul><div fr-original-style="" style="box-sizing: border-box;"> </div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Course Content<div data-vc-action="collapse" style="color: rgb(110, 110, 110); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(110, 110, 110);"><div data-vc-content=".vc_tta-panel-body" fr-original-style="" style="box-sizing: border-box;">Following this course students will:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Be able to use the citizenAID app/pocket guide in an emergency situation.</li><li fr-original-style="" style="box-sizing: border-box;">Be able to provide immediate first aid to an unresponsive casualty who is breathing.</li><li fr-original-style="" style="box-sizing: border-box;">Be able to provide first aid to a casualty with severe external bleeding.</li></ul></div><div data-vc-content=".vc_tta-panel-body" fr-original-style="" style="box-sizing: border-box;"> <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Who should attend?This qualification is for all members of the public who wish to learn lifesaving skills and techniques in the event of a deliberate multiple casualty incident. <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Pre-requisitesStudents must be at least 14 years old on the first day of training. <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Assessment and CertificationsAssessment of this course is continuous and will take place through knowledge and skills observations.Successful students will receive an Immerse Training Certificate, which is valid for three years. This certificate will be issued by Qualsafe, the awarding body for Immerse Training. <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div data-vc-action="collapse" style="color: rgb(110, 110, 110); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(110, 110, 110);"><div data-vc-content=".vc_tta-panel-body" fr-original-style="" style="box-sizing: border-box;">Additional InformationCourse fees include a copy of the citizenAID pocket guide. <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(110, 110, 110); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(110, 110, 110);"><div data-item-class="mkdf-eh-custom-384264" fr-original-style="" style="box-sizing: border-box;"><h1 style="color: rgb(51, 51, 51); text-align: left; box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51); text-align: left;">What makes us different?</h1></div></div><div data-vc-full-width="true" data-vc-full-width-init="true" data-vc-stretch-content="true" style="color: rgb(110, 110, 110); box-sizing: border-box;" fr-original-style=" color: rgb(110, 110, 110);"><div data-item-class="mkdf-eh-custom-489782" data-1280-1600="0px, 250px, 0px, 250px" data-1024-1280="0px, 250px, 0px, 250px" data-768-1024="0px, 250px, 0px, 250px" data-600-768="0px, 250px, 0px, 250px" data-480-600="0px, 250px, 0px, 250px" data-480="0px, 250px, 0px, 250px" fr-original-style="" style="box-sizing: border-box;">Fun &amp; Engaging &ndash; Gone are the days of boring first aid training. Although professional, our trainers teach in an informal way that encourages student interaction and retention of knowledge.Technology Enhanced Learning &ndash; We utilise a range of technologies to make our courses memorable fun and effective.Bespoke Courses &ndash; Our on-site courses are designed with the specific risks of your business in mind.Training by doctors, nurses and paramedics &ndash; We have years of experience working on the front line of emergency medicine; giving us real world knowledge and skills in managing injured or unwell people.</div></div></div></div></div></div>

citizenAID

Nottinghamshire

Who should attend&nbsp;This course is aimed at people who require the knowledge and practical skills needed to enable them to safely operate and maintain a Multi Directional Lift Truck. We will conduct a learner analysis to identify the duration of training required for those with limited or no experience, whereas experienced operators can attend a one day Experienced Worker Assessment (Test Only).&nbsp;Course information Overview&nbsp;To provide knowledge and understanding in the following areas:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">&nbsp;Have a basic understanding of the industry, the dangers of working in the industry and their &nbsp;responsibilities as a plant operator</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp;Have a working knowledge of the manufacturer&rsquo;s handbook for the particular machine to be &nbsp;used&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Be able to locate and identify the major components of the machine and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;"> Be able to locate and identify driving, steering and braking controls in each travel mode and &nbsp;explain their functions</li><li fr-original-style="" style="box-sizing: border-box;"> Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative &nbsp;requirements&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Safely mount and dismount the machine</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp;Start and stop the engine and safely move the machine off and stop it safely in each travel mode</li><li fr-original-style="" style="box-sizing: border-box;"> Configure the machine for travel and maneuver it safely laden and unladen, in open and &nbsp;confined areas in each travel mode</li><li fr-original-style="" style="box-sizing: border-box;"> Conduct all necessary safety checks at the work area&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Maneuver the machine to the work area and correctly configure in readiness to carry out &nbsp;lifting and load handling tasks using each travel mode as appropriate</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp;Carry out lifting and load handling tasks</li><li fr-original-style="" style="box-sizing: border-box;"> Lift and transfer loads accurately and safely at different locations</li><li fr-original-style="" style="box-sizing: border-box;"> Load and unload external transport safely&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Fit, adjust and or remove attachments</li><li fr-original-style="" style="box-sizing: border-box;"> Demonstrate knowledge and understanding of loading and unloading procedures for machine &nbsp;transportation&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all end of shift and shut down procedures&nbsp;</li></ul>Entry Requirements&nbsp;For learners applying for the NPORS CSCS Card, or for those requiring the &#39;HS&amp;E TESTED Logo&#39; displayed on their card they must have passed the CITB Operatives Health, Safety and Environment Test within the last 2 years. Good understanding of spoken and written English. Assessment NPORS Theory assessment made up of open questions and multiple choice. NPORS Practical assessment.

Dynamic Training and Assessments Ltd

Construction

CSCS (Construction Skills Certification Scheme)

NPORS

NPORS Multi Directional Lift Truck (N135)

<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 49, 62);">Who Should Attend</h2>This course is aimed at candidates that require the knowledge and practical skills operate micro 360 excavator to excavate and load materials. This course can be completed by both novice and experienced candidates. We also offer refresher tests.Novice course- 10 DaysExperienced worker tests- 1 day theory and practical assessment<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Course information</h2>Category Excavator Micro (Up to 1 Tonne)It is envisaged that by the end of this course of training the trainee operator will be able to answer questions on and perform the following: ➢ Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as a plant operator ➢ Have a working knowledge of the manufacturer&rsquo;s handbook for the particular machine to be used ➢ Be able to locate and identify the major components of the machine and explain their functions ➢ Be able to locate and identify steering, driving and braking controls and explain their functions ➢ Identify and maintain PPE appropriate for micro excavator use ➢ Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative requirements ➢ Safely mount and dismount the machine ➢ Start and stop the engine and safely move the machine off and stop it safely ➢ Configure the machine for travel and manoeuvre it safely across varying terrain in open and confined areas ➢ Conduct all necessary safety checks at the work area ➢ Manoeuvre the machine to the work area and correctly configure in readiness to carry out excavating tasks ➢ Carry out excavating tasks ➢ Load material onto transporting vehicles or into containers ➢ Reinstate excavation, grade and level ground ➢ Fit and remove attachments ➢ Carry out all end of shift and shut down procedures<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Assessment</h2>Assessment will be to NPORS standards consisting of a theory test and practical test.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Certification</h2>NPORS Traditional card &ndash; With the traditional card there is no requirements to complete an NVQ, a five year card is issued and after five years reassessment is required.NPORS CSCS &ndash; To ensure that the operator is able to receive the NPORS CSCS logo card, candidates must have completed the relevant health and safety test within the last 2 years of the test date. This will issue a trained operator card. To gain a competent operator card the candidate will be required to complete an NVQ in the specific item of plant.

NPORS Excavator Micro (up to 1 Tonne) (N016)

<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 49, 62);">Overview</h2>This course is aimed at candidates that require the knowledge and practical skills to operate 360&deg; excavators to excavate and load materials.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Course Content</h2>Candidates will be able to:<ul style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><li fr-original-style="" style="box-sizing: border-box;">Understand the industry, the dangers of working in the industry and their responsibilities as a plant operator</li><li fr-original-style="" style="box-sizing: border-box;">Understand the manufacturer&rsquo;s handbook for the particular machine to be used</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify the major components of the machine and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify steering, driving and braking controls and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Identify and maintain PPE appropriate for excavator use</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative requirements</li><li fr-original-style="" style="box-sizing: border-box;">Safely mount and dismount the machine</li><li fr-original-style="" style="box-sizing: border-box;">Start and stop the engine and safely move the machine off and stop it safely</li><li fr-original-style="" style="box-sizing: border-box;">Configure the machine for travel and manoeuvre it safely across varying terrain in open and confined areas</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area</li><li fr-original-style="" style="box-sizing: border-box;">Manoeuvre the machine to the work area and correctly configure in readiness to carry out excavating tasks</li><li fr-original-style="" style="box-sizing: border-box;">Carry out excavating tasks</li><li fr-original-style="" style="box-sizing: border-box;">Load material onto transporting vehicles or into containers</li><li fr-original-style="" style="box-sizing: border-box;">Reinstate excavation, grade and level ground</li><li fr-original-style="" style="box-sizing: border-box;">Fit and remove attachments</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all end of shift and shut down procedures</li></ul><h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Entry Requirements</h2>NPORS CSCS &ndash; Candidates must have achieved the relevant CITB Health, Safety &amp; Environment (HS&amp;E) touch-screen-test within 2 years.Good understanding of spoken and written English.<div style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><h2 fr-original-style="" style="box-sizing: border-box;">Duration</h2></div>Novice course &ndash; 10 Days depending upon experienceExperienced worker tests &ndash; 1 day theory and practical assessment<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Location</h2>Customer Site (Training &amp; Testing) &ndash; Site must adhere to NPORS specifications

NPORS Excavator 360 (N202)

Course information Overview&nbsp;To provide knowledge and understanding in the following areas:&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"> Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as an operator</li><li fr-original-style="" style="box-sizing: border-box;"> Have a working knowledge of the manufacturer&rsquo;s handbook for the particular machine to be used&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;"> Be able to identify the different types of pallet / stacker trucks</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp; Locate and identify the major components of the machine and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp; Be able to locate and identify steering, driving and braking controls and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;"> Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative requirements&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;"> Safely mount and dismount the machine</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp; Start and stop the machine and safely move the machine off and stop it safely</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp;Configure the machine for travel and maneuver it safely laden and unladen, in open and &nbsp;confined areas</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp;Conduct all necessary safety checks at the work area&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;"> Maneuver the machine to the work area and correctly configure in readiness to carry out lifting and load handling tasks</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp; Carry out lifting and load handling tasks</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp;Lift and transfer loads accurately and safely at different locations</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp;Load and unload external transport safely&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp;Fit, adjust and or remove attachments</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp; Demonstrate knowledge and understanding of loading and unloading procedures for machine &nbsp;transportation&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;"> Carry out all end of shift and shut down procedures</li></ul>&nbsp;Entry Requirements&nbsp;For learners that require the &#39;HS&amp;E TESTED Logo&#39; displayed on their card they must have passed the CITB Operatives Health, Safety and Environment Test within the last 2 years. Good understanding of spoken and written English

NPORS Pallet - Stacker Truck (N008)

COURSE INFORMATION<div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">To provide knowledge and understanding in the following areas:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as a plant operator</li><li fr-original-style="" style="box-sizing: border-box;">Have a working knowledge of the manufacturer&rsquo;s handbook for the particular machine to be used</li><li fr-original-style="" style="box-sizing: border-box;">Be able to locate and identify the major components of the machine and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Be able to locate and identify steering, driving and braking controls and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative requirements</li><li fr-original-style="" style="box-sizing: border-box;">Safely mount and dismount the machine</li><li fr-original-style="" style="box-sizing: border-box;">Start and stop the engine and safely move the machine off and stop it safely</li><li fr-original-style="" style="box-sizing: border-box;">Configure the machine for travel and maneuver it safely laden and unladen, in open and confined areas</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area</li><li fr-original-style="" style="box-sizing: border-box;">Maneuver the machine to the work area and correctly configure in readiness to carry out lifting and load handling tasks</li><li fr-original-style="" style="box-sizing: border-box;">Carry out lifting and load handling tasks</li><li fr-original-style="" style="box-sizing: border-box;">Lift and transfer loads accurately and safely at different locations</li><li fr-original-style="" style="box-sizing: border-box;">Load and unload external transport safely</li><li fr-original-style="" style="box-sizing: border-box;">Fit, adjust and or remove attachments</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all end of shift and shut down procedures</li></ul><h2 fr-original-style="" style="box-sizing: border-box;">Entry Requirements</h2>Please note, that in all cases, operators are required to supply proof to support&nbsp;their application. They have to have passed the CITB health, safety &amp; environmental touch screen test within two years prior to their application.Good understanding of spoken and written English.</div>

NPORS Side Loader (N006)

COURSE INFORMATION<div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">To provide knowledge and understanding in the following areas:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as a plant operator</li><li fr-original-style="" style="box-sizing: border-box;">Have a working knowledge of the manufacturer&rsquo;s handbook for the particular machine to be used</li><li fr-original-style="" style="box-sizing: border-box;">Be able to locate and identify the major components of the machine and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Be able to locate and identify steering, driving and braking controls and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative requirements</li><li fr-original-style="" style="box-sizing: border-box;">Safely mount and dismount the machine</li><li fr-original-style="" style="box-sizing: border-box;">Start and stop the engine and safely move the machine off and stop it safely</li><li fr-original-style="" style="box-sizing: border-box;">Configure the machine for travel and maneuver it safely laden and unladen, over varying terrain, rough ground, inclines, in open and confined areas</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area</li><li fr-original-style="" style="box-sizing: border-box;">Maneuver the machine to the work area and correctly configure in readiness to carry out lifting and load handling tasks</li><li fr-original-style="" style="box-sizing: border-box;">Carry out lifting and load handling tasks</li><li fr-original-style="" style="box-sizing: border-box;">Lift and transfer loads accurately and safely at different locations</li><li fr-original-style="" style="box-sizing: border-box;">Load and unload external transport safely</li><li fr-original-style="" style="box-sizing: border-box;">Fit, adjust and or remove attachments</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all end of shift and shut down procedures</li></ul><h2 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Entry Requirements</h2>Please note, that in all cases, operators are required to supply proof to support&nbsp;their application. They have to have passed the CITB health, safety &amp; environmental touch screen test within two years prior to their application.Good understanding of spoken and written English.</div>

NPORS Rough Terrain Lift Truck (N009) 

COURSE INFORMATIONTo provide knowledge and understanding in the following areas:<ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li fr-original-style="" style="box-sizing: border-box;">Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as a plant operator</li><li fr-original-style="" style="box-sizing: border-box;">Have a working knowledge of the manufacturer&#39;s handbook for the particular machine to be used and other relevant sources of information</li><li fr-original-style="" style="box-sizing: border-box;">Be able to locate and identify the major components of the machine and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Be able to locate and identify steering, driving and braking controls and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all pre-operational checks in accordance with the manufacturer&#39;s and legislative requirements</li><li fr-original-style="" style="box-sizing: border-box;">Safely mount and dismount the machine</li><li fr-original-style="" style="box-sizing: border-box;">Start and stop the engine and safely move the machine off and stop it safely</li><li fr-original-style="" style="box-sizing: border-box;">Configure the machine for travel and maneuver it safely laden and unladen, over varying terrain, rough ground, inclines, in open and confined areas</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area</li><li fr-original-style="" style="box-sizing: border-box;">Maneuver the machine to the work area and correctly configure in readiness to carry out lifting and load handling tasks</li><li fr-original-style="" style="box-sizing: border-box;">Carry out lifting and load handling tasks</li><li fr-original-style="" style="box-sizing: border-box;">Lift and transfer loads accurately and safely at different locations</li><li fr-original-style="" style="box-sizing: border-box;">Load and unload external transport safely</li><li fr-original-style="" style="box-sizing: border-box;">Fit, adjust and / or remove attachments</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all end of shift and shut down procedures</li></ul><h2 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Entry Requirements</h2>Please note, that in all cases, operators are required to supply proof to support&nbsp;their application. They have to have passed the CITB health, safety &amp; environmental touch screen test within two years prior to their application.Good understanding of spoken and written English.

Plant Operator

Lifting Operations & Lifting Equipment Regulations (LOLER)

Site Management Safety Training Scheme (SMSTS)

Overhead Crane Operator

Lifting Operations

Heavy Equipment Operator

NPORS Industrial Telescopic Handler (N010A)

This live virtual Agility in HR (ICP-AHR) Training &amp; Certification Program enables the participants to learn:<ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">How to adopt and apply agile principles, values, and methodologies within the HR department itself &ndash; &ldquo;Agile for HR.&rdquo; &ndash; and</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">The role of HR in facilitating and supporting the adoption of Agile practices and principles across the organization &ndash; &ldquo;HR for Agile.&rdquo;</li></ol>During this&nbsp;live-immersive interactive workshop, participants will learn&nbsp;essential concepts&nbsp;related to&nbsp;&ldquo;Agile for HR&rdquo;&nbsp;through&nbsp;practical, easy-to-follow, hands-on exercises. By actively participating, attendees will develop a comprehensive understanding of:<ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR processes:&nbsp;adopting iterative and incremental approaches to HR processes like performance management, recruitment, and onboarding.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR project management:&nbsp;This involves using Agile project management frameworks (e.g., Scrum or Kanban) to manage HR initiatives.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Cross-functional collaboration:&nbsp;Promoting collaboration between HR and other departments using Agile principles, such as self-organizing teams and regular feedback loops.</li></ol>Throughout the course, participants will&nbsp;acquire knowledge&nbsp;on&nbsp;&ldquo;HR for Agile&rdquo;&nbsp;and&nbsp;gain the ability to facilitate and support agile transformation within their organization. The training program includes&nbsp;relevant case studies, useful tools, and effective techniques related to:<ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile talent acquisition:&nbsp;Implementing recruitment strategies prioritizing individuals with an Agile mindset and values.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile performance management:&nbsp;shifting to Agile-friendly approaches such as continuous feedback and frequent check-ins.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile Learning and Development:&nbsp;Providing training programs that equip employees with Agile skills and mindsets.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile organizational design:&nbsp;collaborating on restructuring the organization to support Agile practices like cross-functional teams and autonomy.</li></ol>Bonus Module: Enhancing HR Agility with AI &amp; Analytics:&nbsp;This module explores the integration of AI and analytics to revolutionize HR practices, aligning them with agile principles. Participants will learn how these technologies can automate tasks, enhance decision-making, and support agile transformations across the organization. Through focused examples, the session highlights the impact on recruitment, performance management, and overall HR efficiency, offering a forward-looking approach to agile HR management.This course will be delivered through live virtual sessions via Zoom.&nbsp;There are the following dates on which you can opt for this course:<ol fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 8-10 Apr | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 13-15 May | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 12-14 Jun | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 22-24 Jul | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 14-16 Aug | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 16-18 Sep | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 9-11 Oct | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 18-20 Nov | 9 am - 2 pm GMT | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 18-20 Dec | 9 am - 2 pm GMT | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li></ol><div fr-original-style="" style="box-sizing: border-box;">The following are the links to the essential documents that will help you make an informed decision: </div><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">Detailed course brochure: <a href="https://drive.google.com/file/d/1PARAqO_uN8WLtXb8e6OKoawB60afNwJ_/view?usp=drive_link" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Click Here</a>&nbsp;or download via the link below:&nbsp;</div></li></ol><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><a href="https://drive.google.com/file/d/1PARAqO_uN8WLtXb8e6OKoawB60afNwJ_/view?usp=drive_link" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">https://drive.google.com/file/d/1PARAqO_uN8WLtXb8e6OKoawB60afNwJ_/view?usp=drive_link</a>&nbsp;</div></li></ul><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">Testimonials from global HR professionals: <a href="https://drive.google.com/file/d/1wYNCJAMiNQeeihcluQEY5JdBkjgYtW6S/view?usp=drive_link" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Click Here</a>&nbsp;or download via the link below:&nbsp;</div></li></ol><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><a href="https://drive.google.com/file/d/1wYNCJAMiNQeeihcluQEY5JdBkjgYtW6S/view?usp=drive_link" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">https://drive.google.com/file/d/1wYNCJAMiNQeeihcluQEY5JdBkjgYtW6S/view?usp=drive_link</a>&nbsp;</div></li></ul>

ValueX2

https://www.valuex2.com/agile-hr-certification/
https://www.linkedin.com/company/80563537/

ICAgile's Agility in HR (ICP-AHR) Training & Certification Program by ValueX2 | 3 days - 5 hrs/day | 9 am - 2 pm UK Time

General Admission

<div id="course-pills-1">Duration2 Days12 CPD hoursThis course is intended forThe audience for this course is anyone who wants to acquire foundation level knowledge on data centre infrastructure. This course is ideally suited for data centre new hires, internal data centre support staff, IT support staff who work in the data centre, helpdesk staff, vendors/suppliers who install/maintain data centre equipment, building maintenance staff including data centre cleaners and other supporting functions, and fresh graduates. This course is also well suited for individuals working in data centre business support functions such as sales/pre-sales, HR, Finance and business administration.OverviewThe DCFC course will prepare participants for entry into the exciting and high-growth data centre industry. It will ensure that participants acquire the required basic knowledge to take on a wide variety of jobs in the data centre industry. It will also provide the required knowledge and skill to further their training into specialised areas on data centre design/build, operations/governance or standards/compliance.The Data Centre Foundation Certificate (DCFCÂ©) is a 2-day course designed to deliver foundation knowledge about data centre facilities infrastructure. It provides participants with global overview and knowledge on data centres which will be of advantage to the participants who are looking at joining the ranks of professionals working in the data centre, ICT, infrastructure or the mechanical and electrical (M&amp;E) design industries. It will also form a solid foundation for participants who wish to pursue his/her studies either academically or to further his/her industry specialisation with professional certification courses on data centre design/build, operations/governance and/or standards/compliance. With the tremendous growth of data and the data centres to support it, the demand for data centre professionals will grow in tandem.</div><div id="course-pills-2"><h4>Introduction to Data Centres</h4><ul><li>History of data centres</li><li>Definition of different type data centres</li></ul><h4>Data Centre Standards</h4><ul><li>List of standards</li><li>Rating definitions</li></ul><h4>Data Centre Facilities Areas</h4><ul><li>Listing of all areas and their functions</li></ul><h4>Topology Designs</h4><ul><li>Definition of Ratings</li></ul><h4>Components of the Power Infrastructure</h4><ul><li>Utility power</li><li>Transformers</li><li>Generators</li><li>Fuel systems</li><li>ATS</li><li>UPS systems</li><li>Batteries</li><li>Electric panels</li><li>Cabling/busbar systems</li><li>Power rails/strips</li></ul><h4>Lights</h4><ul><li>Lights</li><li>Emergency lights</li></ul><h4>Cooling Infrastructure</h4><ul><li>Chillers</li><li>DX Systems</li><li>Evaporators</li><li>CRAC/CRAU/HVAC</li><li>Raised floor</li><li>Non-raised floor</li><li>Containment</li></ul><h4>ICT/Network Infrastructure</h4><ul><li>Equipment racks</li><li>Network cabling (fibre, copper)</li><li>Cable trays and pathways</li><li>TIA-606 labelling</li></ul><h4>Data Centre Security</h4><ul><li>Perimeter security</li><li>Physical protection</li><li>CCTV</li><li>Access control</li><li>Security management</li></ul><h4>Fire Suppression</h4><ul><li>Detection systems</li><li>Suppression systems</li><li>Prevention systems</li><li>Fire extinguishers</li><li>Fire Safety</li></ul><h4>Monitoring and reporting</h4><ul><li>DCIM</li><li>EMS/BMS</li></ul></div>

Nexus Human

Design & Technology Courses (DT)

Service Design Courses (SDC)

IT Certifications

Cyber Security Foundation

Certified in Data Protection (CDP)

ICDL (International Certification of Digital Literacy)

Data Centre Foundation Certificate (DCFC)

The industry standard course in UX researchMaster the research skills that make UX professionals so valuable. Become a confident, credible and effective user researcher with a globally recognised qualification.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Who is it for?UX professionals Aspiring UX researchersDuration16 weeksCommitment3 hours per weekFormatOnline, self-paced with live support and mentoring <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Why take this user research course:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Gain the most in-demand skills* and boost your career in a thriving industry.</li><li fr-original-style="" style="box-sizing: border-box;">Learn a complete range of UX research methods. Expand your toolkit to conduct high-quality research at pace.</li><li fr-original-style="" style="box-sizing: border-box;">Become an insights expert. Translate findings into actionable insights and communicate them with conviction.</li><li fr-original-style="" style="box-sizing: border-box;">Showcase your expertise. Build a professional user research portfolio and earn a university credit-rated qualification.</li><li fr-original-style="" style="box-sizing: border-box;">Get the confidence to succeed. Count on our mentors, career advisors and student community throughout your journey.</li></ul>*Research is one of the top 10 most in-demand skills globally (LinkedIn, 2023).<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);">A comprehensive, in-depth curriculumThis user research course has been created and validated by experts in UX research. It is credit-rated by Glasgow Caledonian University.Self-paced learning gives you the flexibility to study in your own time. Monthly deadlines and submissions give you structure and accountability. The best of both worlds.</section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"> </section></section></section>Module 1Introduction to user researchUnderstand the role of a UX researcher. Explore the types, methods and ethics of research. Module 2Planning the researchLearn how to build a research plan, collaborate with stakeholders, recruit participants and manage data. Module 3Fundamental user research skillsMaster the core skills of interviewing and usability testing. Learn how to moderate and take notes. Module 4Expanding your toolkitExplore qualitative research methods like ethnography, contextual enquiry, service safaris and diary studies. Module 5Analysing qualitative researchLearn to analyse research data and translate it into user goals, affinity diagrams, personas and journey maps. Module 6Quantitative researchLearn to design, conduct and analyse online surveys, A/B tests and more. Module 7Communicating the researchLearn how to report and present your findings with confidence. Module 8AI for user researchExplore how AI tools can assist researchers. ProjectPortfolio projectBuild a professional portfolio to showcase your research expertise.

UX Design Institute 

User Research

Professional Certificate in User Research

Early Bird Price

Build a rewarding career in content designBuild a rewarding career in content design with a globally recognised, industry-approved qualification. Get the mindset, the confidence and the skills that will help you stand out in a rapidly growing industry.Why take this course:<ul style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><li fr-original-style="" style="box-sizing: border-box;">Be in demand. Certified qualifications will help you stand out in a fast-growing industry</li><li fr-original-style="" style="box-sizing: border-box;">Build a career with impact. Design content experiences that will influence users worldwide</li><li fr-original-style="" style="box-sizing: border-box;">Broaden your opportunities. Optimise your skills to get hired at leading companies</li><li fr-original-style="" style="box-sizing: border-box;">Get qualified. Earn a&nbsp;university credit-rated certification&nbsp;approved by industry leaders</li><li fr-original-style="" style="box-sizing: border-box;">Gain the confidence you need to succeed. Our mentors, career advisors and student community will support you all the way</li></ul>University credit-rated, industry-approvedOur content design course is credit-rated by Glasgow Caledonian University and has been reviewed and endorsed by leaders in the tech industry. It covers everything you need to become a certified content design professional.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Study methodOnline, self-pacedDuration10 weeksAccess to content12 monthsQualificationProfessional Certificate in Content Design Awarded by Scottish Qualifications Authority trading as SQAAdditional infoExam(s) / assessment(s) is included in priceTutor is available to students<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Description</h2>In this Professional Certificate in Content Design course you will learn:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">An introduction to content design. Understand what content design is and the role of a content designer.</li><li fr-original-style="" style="box-sizing: border-box;">Principles of good content design Learn the core principles of content design and why it matters.</li><li fr-original-style="" style="box-sizing: border-box;">Voice, tone and style Learn how voice, tone, and style can create a cohesive product experience.</li><li fr-original-style="" style="box-sizing: border-box;">Understanding your users Uncover your audience&#39;s goals and content needs.</li><li fr-original-style="" style="box-sizing: border-box;">Writing for interfaces Learn to write microcopy for buttons, notifications and other UI elements.</li><li fr-original-style="" style="box-sizing: border-box;">The product mindset Develop a product mindset by learning about product design systems and tools.</li><li fr-original-style="" style="box-sizing: border-box;">Testing content Learn how to test, evaluate and improve your content.</li><li fr-original-style="" style="box-sizing: border-box;">AI for content design Learn how to use AI tools to become a more effective content designer.</li><li fr-original-style="" style="box-sizing: border-box;">Working in content design Learn how to be the content champion within your organisation.</li></ul>Support at every stepFrom day one, you&rsquo;ll be part of a lively community of tutors, mentors and fellow students that support each other along the way.Student Success teamOur friendly and responsive team will help you stay on track and keep you accountable.Course mentorYour course mentor is an expert content designer who brings years of practical insight.Student communityCollaborate, share tips and build connections on our lively student Slack channels.</section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Who is this course for?</h2><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Writers and journalists who want to enhance their skills for the digital world</li><li fr-original-style="" style="box-sizing: border-box;">UX and UI designers who want to become more rounded professionals</li><li fr-original-style="" style="box-sizing: border-box;">Content designers looking for a formal qualification that validates their expertise</li><li fr-original-style="" style="box-sizing: border-box;">Digital marketers who need content design skills to succeed in their roles</li><li fr-original-style="" style="box-sizing: border-box;">Anybody with a writing, content or design background looking for a creative tech job</li></ul></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Requirements</h2>BackgroundYou don&rsquo;t need experience in design or technology to enrol in our courses. To get the most value from this course, you will need some experience in writing and a genuine interest in words and language.CommitmentYou do need to be motivated and committed. We set a high bar. Studying for one of our professional qualifications requires a certain amount of time, energy and focus.English languageTo take this course, you should be fluent in verbal and written English. If English is not your first language, you should have a proficiency of C1 as defined by the CEFRL (Common European Framework of Reference for Languages).</section></section></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"> </section>

Content Design

UX Writing

UI / UX Design

Professional Certificate in Content Design

<h1 id="isPasted" style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Online MHFA England Adult Mental Health First Aid Course.&nbsp;</h1><div fr-original-style="" style="box-sizing: border-box;"><a href="https://www.mindmapswellbeing.com/brochure-request/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Download brochure for course details here.</a><a href="https://www.mindmapswellbeing.com/_webedit/uploaded-files/All%20Files/Online%20Mental%20Health%20First%20Aid.pdf" rel="noopener noreferrer" target="_blank" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">&nbsp;</a>&nbsp;</div><div fr-original-style="" style="box-sizing: border-box;"> </div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">This online version of the mental health first aid course will offer the same learning outcomes as the face to face training, and every person who completes the course will be certified as a Mental Health First Aider. &nbsp;The Online Mental Health First Aid course is a blended approach of individual learning and four instructor-led live sessions, hosted on a new Online Learning Hub. &nbsp;As a training course, Mental Health First Aid teaches people how to identify, understand and help someone who may be experiencing a mental health issue. The organisation&#39;s courses and resources also promote self-care as a vital way for people to help protect their mental health and prevent issues from getting worse. &nbsp;As with all our courses at Mindmaps Wellbeing, your course will be delivered by a Registered Mental Health Nurse, MHFA England Instructor and Open University Associate Lecturer and Practice Tutor experienced in remote teaching. Our live online learning will also include an assistant who is a MHFAider. &nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"> </div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Our fee is &pound;300pp Groups of 5+ contact <a href="mailto:info@mindmapswellbeing.com" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">info@mindmapswellbeing.com</a>&nbsp;for reduced group fees.&nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"> </div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Live instructor led sessions;&nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">10:00 &ndash; 12:30 &amp; 14:30 &ndash; 17:00 both days&nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Individual learning modules around these times. You will gain access to this on the Friday before your course start date.</div>Why choosing Mindmaps Wellbeing is a good choice for your training.The MHFA England RRP is &pound;325pp, our rate is &pound;300pp and our fee includes:✅ Instructor led training sessions over two days✅ Course Manual✅ Workbook✅ Handy Cue Card✅ MHFAider Certificate upon completionPlus, exclusively when you choose Mindmaps Wellbeing, it also includes:✅ Your instructors are Registered Mental Health Nurses and Healthcare Educators (They of course have their own lived experiences too, which they bring to the course, ensuring the content is brought to life).✅ Access to our online MHFAider peer support groups moderated by the instructor team.✅ Access to MINDWELL companion for resources, self-care, and ongoing guidance to support you in the role as a MHFAider.✅ Advanced Delegate Plan &ndash; This allows delegates to book onto our open courses on dates that suit, with the best value on course fees available.&nbsp;For a little extra:&nbsp;✅ Quarterly Facilitated MHFAider Forum &ndash; to provide ongoing expert support and guidance.&nbsp;✅ Organisational MINDWELL Companion tailored for your workplace / organisation.

Online MHFA England Adult Mental Health First Aid Course. 
Download brochure for course details here.  This online version of the mental health first aid course will offer the same learning outcomes as the face to face training, and every person who completes the course will be certified as a Mental Health First Aider. The Online Mental Health First Aid course is a blended approach of individual learning and four instructor-led live sessions, hosted on a new Online Learning Hub. As a training course, Mental Health First Aid teaches people how to identify, understand and help someone who may be experiencing a mental health issue. The organisation's courses and resources also promote self-care as a vital way for people to help protect their mental health and prevent issues from getting worse. As with all our courses at Mindmaps Wellbeing, your course will be delivered by a Registered Mental Health Nurse, MHFA England Instructor and Open University Associate Lecturer and Practice Tutor experienced in remote teaching. Our live online learning will also include an assistant who is a MHFAider. Our fee is £300pp Groups of 5+ contact info@mindmapswellbeing.com for reduced group fees. Live instructor led sessions; 10:00 – 12:30 & 14:30 – 17:00 both days Individual learning modules around these times. You will gain access to this on the Friday before your course start date.
Why choosing Mindmaps Wellbeing is a good choice for your training.
The MHFA England RRP is £325pp, our rate is £300pp and our fee includes:
✅ Instructor led training sessions over two days
✅ Course Manual
✅ Workbook
✅ Handy Cue Card
✅ MHFAider Certificate upon completion
Plus, exclusively when you choose Mindmaps Wellbeing, it also includes:
✅ Your instructors are Registered Mental Health Nurses and Healthcare Educators (They of course have their own lived experiences too, which they bring to the course, ensuring the content is brought to life).
✅ Access to our online MHFAider peer support groups moderated by the instructor team.
✅ Access to MINDWELL companion for resources, self-care, and ongoing guidance to support you in the role as a MHFAider.
✅ Advanced Delegate Plan – This allows delegates to book onto our open courses on dates that suit, with the best value on course fees available.
 
For a little extra: 
✅ Quarterly Facilitated MHFAider Forum – to provide ongoing expert support and guidance. 
✅ Organisational MINDWELL Companion tailored for your workplace / organisation.

Mindmaps Wellbeing

Health & Wellbeing

Occupational Health & Wellbeing

Mental Health

Accredited Mental Health First Aid

Mental Health At Work

Mental Health Nurse

Online MHFA England mental health first aid course delivered by Registered Mental Health Nurses from Mindmaps Wellbeing. 

Why choosing Mindmaps Wellbeing is a good choice for your mental health training.
The MHFA England RRP is £325pp, our rate is £300pp and our fee includes:
✅ Instructor led training sessions over two days 
✅ Course Manual
✅ Workbook
✅ Handy Cue Card
✅ MHFAider Certificate upon completion
Plus, exclusively when you choose Mindmaps Wellbeing, it also includes:

✅ Your instructors are Registered Mental Health Nurses and Healthcare Educators (They of course have their own lived experiences too, which they bring to the course, ensuring the content is brought to life).

✅ Access to our online MHFAider peer support groups moderated by the instructor team.

✅ Access to MINDWELL companion for resources, self-care, and ongoing guidance to support you in the role as a MHFAider.

✅ Advanced Delegate Plan – This allows delegates to book onto our open courses on dates that suit, with the best value on course fees available.

For a little extra: 

✅ Quarterly Facilitated MHFAider Forum – to provide ongoing expert support and guidance. 

✅ Organisational MINDWELL Companion tailored for your workplace / organisation.


MHFA England Mental Health First Aid

Join Me For This 8 Week Qigong and Breathwork Online Course
HARNESSING THE POWER OF THE BREATH
The way we breathe affects everything we do, everything we think and everything we feel. It affects our sleep, our digestion, our immune system, our energy levels, our emotions, our ability to think clearly and our relationships, to name but a few.
In this course we will be combining my passions of Qigong and Breathwork to help bring us into balance so we can move though Autumn into winter full of peace and vitality.
Why Qigong and Breathwork?
Qigong is breathwork (Qi is Breath), it is an amazing way of opening and clearing the body, of making space for our healthy energy to flow. It allows us to stay relaxed and receptive without forcing or pushing. It is easy to learn and naturally attuned to your individual body and how it wants to expand, release and recharge.
Breathwork is simply bringing our conscious attention to our breath and is one of the most powerful ways we have to change our state at any given moment. In the course i will introduce you to eight different breath techniques to help you to breathe better. Commit to just 10mins a day and you’ll be amazed at the results you can achieve.
Everyone is welcome to join the course no matter your experience. 
When: 8th October 2024 – 5th December
Tuesday Evenings 6-7pm and Thursday mornings 9-9.30am (via Zoom)
Dates:
Tuesdays 6-7pm: October 8th, 15th, 22nd November 5th, 12th, 19th, 26th, December 3rd.
Thursdays 9-9.30am: October 10th, 17th, 24th, November 7th, 14th, 21st, 28th December 5th.

Price: £110 (Concessions £80: Super concession £60)
What is included: 
Eight live 60min evening zoom classes 
Eight live 30min morning meditation zoom classes 
Access to replays of all classes so you can catch up in your own time. 
Learn a Qigong routine for healthy lungs 
Learn how to clear the meridian pathways for increased vitality 
Learn 8 new powerful breath practices 
Access to private Whats App group to share experiences and ask questions 
Weekly supporting material for home practice :
– A Weekly video with a guided 10min Breath Practice 
– PDF – explanations of each practice 
– Key acupuncture points for self massage 

What will I get out of the course?
Reconnect with your breath
Learn how to improve your respiration
Learn to regulate your own nervous system
Access deeper body awareness
Less physical tension
Reduced pain
Improved mental clarity
Strengthened immune system 
Improved sleep
Improved digestion
Less stress and anxiety, depression and panic attacks
Deepening meditation practice
More energy
Just Breathe
Just Be

Sunhouse

Tai Chi

Meditation

Breathing Techniques

THE ART OF BREATH - Qi-Gong & Breathwork 

Concession

Super Concession

<div style="color: rgb(36, 39, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(36, 39, 41);">The theory assessment provides delegates with the essential knowledge to select, monitor, manage and plan the correct use of Harnesses and lanyards for use in a MEWP.</div><div style="color: rgb(36, 39, 41); box-sizing: border-box;" fr-original-style=" color: rgb(36, 39, 41);"> </div><div style="color: rgb(36, 39, 41); box-sizing: border-box;" fr-original-style=" color: rgb(36, 39, 41);">Delegates successfully completing the e-learning will: <ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Have an awareness of how to correctly identify and select the appropriate form of personal protection against falls from MEWPs.</li><li fr-original-style="" style="box-sizing: border-box;">Have a theoretical awareness only of how to check, use, maintain and store a harness and lanyard with manufacturer&rsquo;s instructions.</li><li fr-original-style="" style="box-sizing: border-box;">Have a theoretical awareness of how harnesses and lanyards should be fitted and adjusted.</li></ul></div>

Kingfisher Access

The theory assessment provides delegates with the essential knowledge to select, monitor, manage and plan the correct use of Harnesses and lanyards for use in a MEWP.

Delegates successfully completing the e-learning will:
Have an awareness of how to correctly identify and select the appropriate form of personal
protection against falls from MEWPs.
Have a theoretical awareness only of how to check, use, maintain and store a harness and
lanyard with manufacturer’s instructions.
Have a theoretical awareness of how harnesses and lanyards should be fitted and adjusted.

IPAF - Harness Awareness 

Southend on Sea

Droitwich Spa

Portsmouth

Rotherham

Manchester

Leeds

Slough

Bingley

Newport

Peterborough

Milton Keynes 

Nottingham

Paisley

Birmingham

Luton

Hull

Northampton

Bedford

Liverpool 

Swansea

BASIC to ADVANCED COURSE PACKAGE

Complete 3 courses over 2 full days and receive three qualifications:

Introduction to Phlebotomy Certificate (Nationally Recognised Level 3, Ireland Level 5)
Days 1 and 2: 9.30am – 5.00pm

Advanced Phlebotomy Certificate (Nationally Recognised Level 4, Ireland Level 6)
Day 1: 5.30pm - 8.30pm

Geopace Certificate of Competency (Nationally Recognised Accredited, CPD Practical Skills)
Day 2: 5.30pm - 8.30pm

Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.






Key Facts & Summary:


COURSE 1: INTRODUCTION TO PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Three (Ireland Level Five)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (21 CPD Points)

PART 1 (DAY 1) - 9.30am to 5.00pm
PART 2 (DAY 2) - 9.30am to 5.00pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

A TWO DAY venepuncture course at Level 3. Trains up to the point of live blood draws.

On completion awards a Nationally Recognised and Accredited Certificate in Phlebotomy.

DAY ONE (PART 1) - THEORY
Attend the course location of your choice – starts at 9.30am and finishes approx. 5.00pm

DAY TWO (PART 2) - CLASSROOM
Your classroom tutor will recap on the theory element (above) after which you will begin your practical sessions learning and developing the skills required up to the point of Live Blood Draws.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 2: ADVANCED PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Four (Ireland Level 6)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (14 CPD Points)

PART 1 - THEORY
Complete your theory training online in the comfort of your own home or at work.

PART 2 - CLASSROOM
Follow on from your Day One Theory training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.

On completion awards a Nationally Recognised and Accredited Certificate in Advanced Phlebotomy.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 3: ROUTE TO COMPETENCY MASTERCLASS
CPD ACCREDITED - The CPD Certification Service

CLASSROOM
Follow on from your Day Two practical training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

GEOPACE LIVE BLOOD SESSIONS enabling you to draw human blood under 1-to-1 supervision of your tutor. You will follow a Competency Checklist, signed off by your tutor on completion.

On completion awards a Geopace Certificate of Competency - Nationally Recognised and Accredited Route to Competency - Live Blood Draws Certificate

DOWNLOAD A COURSE ITINERARY HERE




How do I attend?

EITHER -
CLASSROOM OPTION - Attend one of our scheduled classroom locations, completing your Introduction to Phlebotomy Course over 2 days. You will also complete your Advanced Training at the end of the first day and your Competency Training at the end of the second day.

Our Introduction to Phlebotomy and Advanced Phlebotomy Training Kits are supplied at no charge when booking our virtual classroom training option.
If you would like to add one or both of these kits to your classroom training option then these are available to add at time of booking. Our comprehensive training kits each mirror the same equipment and supplies used in the classroom and both include detailed video tutorials, allowing you to continue to practice and "hone" your skills after you have completed your practical training.

OR -

VIRTUAL CLASSROOM OPTION- Complete your theory training online at home or work, then join us for a one day Zoom session to complete your Introduction to Phlebotomy virtual classroom training, followed by your Advanced Training in the evening of the same day. You have the option to add a classroom-based competency session, awarding a CPD Accredited Geopace Certificate of Competency, at time of booking.

Our Virtual Classroom option includes two very comprehensive training kits - one for your introductory course and one for your advanced course. Kits are included at no charge (normally £79.95 each) and are yours to keep and to continue to practice with after you have finished your courses. The equipment and supplies included in your kits are the same as those used if you choose the classroom option.

How do I book?

Choose whether you would like to attend in a classroom or if you would like to complete your training by virtual classroom.
Click on the Classroom - Booking Options or Virtual Classroom - Booking Options buttons below to see all upcoming dates and locations.

Please note - Competency Training
Our Route to Competency Masterclass - Live Blood Sessions can only be completed in a classroom environment. This is included when you book a classroom option. When booking the virtual classroom option you can choose to add this at time of booking. You will receive a voucher code to enable you to book onto any upcoming dates or locations. For most of our two day course we run our competency training at the end of the second day and therefore you should be able to complete your full training programme with us over two days.

If you are completing your training by virtual classroom please see our list of competency training locations here.

If you would like to "mix and match" your training dates and/or locations then please call our admin team on 01525 713377 who will be more than happy to put a training package together for you on dates and / or locations that suit you.

All courses are accredited and are Skills for Health & WHO compliant.

Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

THIS COURSE PACKAGE INCLUDES:
1: INTRODUCTION TO PHLEBOTOMY COURSE (GPT003) - Level 3 (Ireland Level 5)
2: ADVANCED PHLEBOTOMY COURSE (GPT005) - Level 4 (Ireland Level 6)
3: GEOPACE COMPETENCY CERTIFICATE - CPD Certified (optional with Virtual Classroom)

Learn how to take blood ... train as a Phlebotomist

FAST-TRACK YOUR PHLEBOTOMY TRAINING

WITH OUR

COMPLETE TRAINING PACKAGE

20% off -  Multi-Course Discount

    Cover all stages from beginner through to Level 4

    Available as Classroom or Virtual Classroom

    Complete your beginner to advanced training in 2 days

    Awards 2 accredited qualifications - Introduction to Phlebotomy and Advanced Phlebotomy qualifications

    Both courses are dually accredited (OCN & CPD)

    Geopace Certificate of Competency included with classroom attendance or available as an option when booking virtual classroom

    Covers all steps up to live blood draw

    Learn advanced skills and techniques

    Virtual Classroom options include comprehensive Practise@Home Training Kits (yours to keep)

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Phlebotomy Training - Beginner to Advanced PACKAGE

<blockquote id="isPasted" fr-original-style="" style="border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);">This wokrshop is designed to equip participants with the skills to identify, understand, and effectively respond to signs of suicidal intentions. Participants will explore the potential causes of suicidal thoughts, gain the knowledge necessary to help someone experiencing these thoughts stay safe and techniques to promote a supportive and proactive environment in the workplace.</div></blockquote><div fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(30, 10, 60); text-align: justify; box-sizing: border-box;" fr-original-style="color: rgb(30, 10, 60); text-align: justify;"><span data-slate-fragment="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" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"> </h3>This workshop focuses on:&nbsp;<ul style="color: rgb(111, 111, 110); box-sizing: border-box;" fr-original-style="color: rgb(111, 111, 110);"><li id="isPasted" style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">Understanding the stigma and hidden impact on those who lose someone to suicide.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">How suicide affects others, and what might cause suicidal thoughts and actions.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">Recognising the difference between what someone intends and what actually happens - invent vs. impact or outcome.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">Guidance on creating a safe environment for those at risk.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">How to spot the signs and ask about suicidal thoughts.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">How to refer someone to trained suicide first aiders.</li></ul><div fr-original-style="" style="box-sizing: border-box;"> </div></div><h6 style="color: rgb(18, 103, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(18, 103, 106);">Your takeaways&nbsp;</h6><h6 style="color: rgb(18, 103, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(18, 103, 106);">By the end of the workshop, participants will be equipped with the necessary tools to provide compassionate and effective first-aid support to those in need, fostering a safer and more supportive community.&nbsp;</h6>

Starling

This workshop equips employees to recognise and respond to signs of suicidal intentions. Participants will learn about the causes of suicidal thoughts and gain tools to help individuals stay safe.

Suicide First Aid Lite

Virtual (on-line) event

There are a number of reasons why it is important to actively promote equality and diversity within your business and the wider community, not only to ensure compliance with anti-discrimination legislation and professional regulations, including the SRA Standards &amp; Regulations. &nbsp;There will also be business benefits to the organisation including attracting and retaining talented staff, improving staff morale, potentially accessing a wider client base and enhancing service levels and client satisfaction.Join us for this useful overview session on Equality, Diversity &amp; Inclusion which will cover the following points;<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The Meaning of Equality</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Discrimination</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Harassment &amp; Victimisation</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Unconscious Bias</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The Equality Act &amp; the Protected Characteristics</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Reasonable Adjustments</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Complying with E&amp;D requirements</li></ul><h2 data-key="21" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Target Audience</h2><p data-key="23" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The online course is suitable for staff of all levels, from support staff to senior partners.<h2 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2>Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.<p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Please note a recording of the course will&nbsp;not&nbsp;be made available.<h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Speaker</h2><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><a fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Amie Higgins, Consultant, DG Legal</a></h3>Amie is a Senior Solicitor, qualified under the Law Society&rsquo;s Immigration &amp; Asylum Accreditation Scheme (IAAS) as an Advanced Caseworker and Supervisor. Amie specialises in all aspects of Immigration, Asylum and Human Rights work, with a specialism in human trafficking/modern slavery cases and working with vulnerable clients.<p data-key="41" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Amie is an experienced trainer, delivering a range of training on both legal and practice management topics.

There are a number of reasons why it is important to actively promote equality and diversity within your business and the wider community, not only to ensure compliance with anti-discrimination legislation and professional regulations, including the SRA Standards & Regulations. There will also be business benefits to the organisation including attracting and retaining talented staff, improving staff morale, potentially accessing a wider client base and enhancing service levels and client satisfaction.
Join us for this useful overview session on Equality, Diversity & Inclusion which will cover the following points;
The Meaning of Equality
Discrimination
Harassment & Victimisation
Unconscious Bias
The Equality Act & the Protected Characteristics
Reasonable Adjustments
Complying with E&D requirements
Target Audience
The online course is suitable for staff of all levels, from support staff to senior partners.
Resources
Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.
Please note a recording of the course will not be made available.
Speaker
Amie Higgins, Consultant, DG Legal
Amie is a Senior Solicitor, qualified under the Law Society’s Immigration & Asylum Accreditation Scheme (IAAS) as an Advanced Caseworker and Supervisor. Amie specialises in all aspects of Immigration, Asylum and Human Rights work, with a specialism in human trafficking/modern slavery cases and working with vulnerable clients.
Amie is an experienced trainer, delivering a range of training on both legal and practice management topics.

DG Legal

Equality, Diversity & Inclusion for Lawyers Course

General Delegate

A discount is available for delegates attending from firms with a current retainer contract with DG Legal (please contact us by email to admin@dglegal.co.uk for confirmation of eligibility).   If you choose this option and are not eligible, you are still bound to pay the full rate and will be invoiced accordingly.

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