Harpenden

<p>Increasing sales is the core of objective for all salespeople and it is vital they are given the tools and techniques to thrive in this highly competitive environment. The landscape within which salespeople operate is ever shifting, and now more than ever it is recognised that the key to successful selling is understanding the customer's needs and working collaboratively with them to achieve their objectives.</p><p>This highly practical programme has been developed to support salespeople to develop their all-round sales skills using a customer-focused approach. The course will be fun and informal, using practical exercises to help new and experienced salespeople ensure they are equipped to deal with the challenges of selling.</p>This course will help participants:<ul><li>Develop core sales skills such as building rapport, questioning and presenting benefits</li><li>Identify the roles and goals of key contacts and recognize the importance of consultative selling</li><li>Understand how to achieve sales by uncovering needs, matching benefits and promoting value</li><li>Understand how to structure and control a customer interaction and set clear objectives for each account</li><li>Develop techniques for handling objections, questions and staying positive</li><li>Master the art of closing a sale and gaining agreement</li><li>Understand tactical selling and how to build multiple contacts and relationships</li><li>Develop skill and confidence in selling to both new prospects and existing customers</li></ul><section>
                    <h3>1 Consultative selling - key principles for success</h3><ul><li>Recognise the importance of consultative selling and being client-focused</li><li>Build the right processes to achieving sales targets - questions before features</li><li>Assess your core sales skills; building rapport, asking questions, presenting features and benefits, closing</li></ul> <h3>2 Consultative sales call skills</h3><ul><li>How best to structure and control a customer meeting or call to be client-centric: Four Cs</li><li>The importance of setting clear objectives for each call and account</li><li>Setting the agenda and pre-call preparation</li><li>Planning sessions</li></ul> <h3>3 Your mission, message and meaning - comparative advantage</h3><ul><li>Defining sales messages and USPs; positioning value and quality not price</li><li>Knowing your target product and services and their value to the customer</li><li>Understanding your customers buying role and qualifying the opportunity</li></ul> <h3>4 An effective sales meeting - part 1</h3><ul><li>Opening the sales interview - and building rapport</li><li>Gaining and retaining the full attention of the customer</li><li>Probing and identifying real needs using effective sales questions</li><li>Planning and practice sessions for consultative selling</li></ul> <h3>5 An effective sales meeting - part 2</h3><ul><li>Matching customer needs and wants to products and services available</li><li>Presenting your product or service using features, advantages, and benefits</li><li>Recognising and responding to buying signals and other sales opportunities</li><li>Planning and practice sessions</li></ul> <h3>6 Closing the sale successfully</h3><ul><li>Anticipating objections and seeing them as positives, including price objections</li><li>Handling objections using proven methods and models</li><li>How and when to ask for the sale professionally</li><li>Follow up and follow-through</li><li>Planning and practice sessions</li></ul> 


                </section>

The In House Training Company

Coaching Skills

Professional Selling Skills (PSS)

Meeting Skills

Counselling Skills

Sales Management

Presentation Skills

Essential selling skills (In-House)

<p>Take your sales people from average to high performance. Motivate and develop experienced sales professionals with some new insights and learning.</p><p>Applying NLP principles, techniques and models, this workshop will introduce the core attitudes and behaviours that differentiate the excellent sales person from the average one.</p>The programme will help participants:<ul><li>Understand and adopt the mindset and beliefs needed for sales excellence</li><li>Build rapport and connect with buyers at a deeper and more personal level</li><li>Recognise some of the thinking and language patterns that make each individual unique</li><li>Ask powerful questions to further understand the unique world of the individual and how they make decisions</li><li>Apply tools and techniques to empathise with clients - seeing things from their perspectives</li><li>Tailor their sales approach to the individual buyer's style, and talk in their language</li><li>Influence with integrity and sell to organisations and individuals successfully</li></ul><section>
                    <h3>1 Introduction</h3><ul><li>Aims and objectives of the programme</li><li>Personal introductions and objectives</li><li>Workshop overview</li></ul> <h3>2 An introduction to NLP and sales excellence with NLP</h3><ul><li>An overview of NLP and applying it to selling</li><li>The pillars of NLP</li><li>The NLP model of communication</li><li>The difference that makes the difference</li></ul> <h3>3 Building enhanced rapport</h3><ul><li>Defining rapport and why it is important when selling</li><li>Going beyond the initial small talk</li><li>Building relationships with individual decision-makers</li><li>Matching and mirroring</li><li>Levels of rapport</li></ul> <h3>4 Understanding the buyer's personal buying map</h3><ul><li>How we take in, filter and process information</li><li>How we judge others based on our own experiences of the world</li><li>The different ways in which we communicate when selling</li><li>Recognising and understanding the language and thinking patterns of others</li><li>Adapting your sales communication style to different buyers</li></ul> <h3>5 Making sense of the buying process</h3><ul><li>How we filter information through our senses</li><li>Understanding how we see, hear and experience the world</li><li>Visual, auditory and kinaesthetic buyers</li><li>Listening for key insights</li><li>What different buyers want from you to help them to buy</li><li>Applying sensory awareness to the sales process</li></ul> <h3>6 Successful sales mindset</h3><ul><li>The connection between thoughts and actions</li><li>The sales beliefs of excellence</li><li>Identifying negative thoughts and beliefs that are holding you back</li><li>How to change your mindset</li><li>Adopting the sales beliefs of excellence</li></ul> <h3>7 Powerful questions</h3><ul><li>Reviewing and honing your questioning skills</li><li>Understanding the questions that great sales people ask</li><li>Avoiding assumptions</li><li>Clean language questions</li><li>Getting to the bottom of it - precision questions</li><li>Turbo-charging how you qualify</li></ul> <h3>8 Influencing with integrity</h3><ul><li>Understanding empathy</li><li>Stepping into the buyer's shoes</li><li>Speaking the buyer's language</li><li>Tailoring your sales approach to the individual</li><li>Match, pace, lead - how to take your buyer with you</li></ul> <h3>9 Putting it all together</h3><ul><li>Personal learning summary and action plans</li></ul> 


                </section>

Neuro-Linguistic Programming (NLP)

NLP Practitioner

Influencing Skills

Selling with NLP (In-House)

<p>The work of a technical team is invariably challenging and often unpredictable. Definition of the work can be problematic, timescales can be hard to estimate and the right technical approach difficult to select. Staff involved in this type of work usually have very high levels of specialist knowledge in their field and have high expectations of those who lead them.</p><p>In addition to the challenges of the work, the team leader often has to balance the need for professional excellence with financial and commercial considerations and to ensure that team goals are realistic by being an effective negotiator with other project and senior managers.</p><p>These characteristics make technical team leadership a demanding and complex activity. This programme aims to help participants develop the skills needed to become an effective technical team leader.</p>The objectives of this programme are to help participants:<ul><li>understand the significance of leadership skills and their impact on team performance</li><li>review the key skills needed to be an effective, 'multi-dimensional' team leader and learn how to develop, adapt and apply them in practice</li><li>learn how to identify the preferred leadership style for the context and organisational culture and how to develop personal style versatility</li><li>understand the role of the project leader in building an effective team and the skills required to promote and sustain team performance</li><li>gain a better understanding of the interpersonal skills needed to motivate individual team members and harness the full potential of the team</li></ul><section>
                    DAY ONE <h3>1 Technical teams and leadership</h3><ul><li>What is a leader?</li><li>How much can leadership be learned?</li><li>The team environment and the impact of leadership skills</li><li>The characteristics of high performance teams and their leaders</li><li>Some useful models and theories of leadership explored</li><li>Types of leadership; choosing how to use leadership power</li><li>Evaluating personal leadership style; how to develop style flexibility</li></ul> <h3>2 Essential skills for team leaders</h3><ul><li>3 key dimensions of effective leadership: inwards, outwards and upwards</li><li>Developing and promoting a 'team vision': strategic thinking skills</li><li>The vital role of communication skills and how to develop them</li><li>Understanding others; emotional intelligence skills</li><li>Being a visible leader; behavioural and influencing skills</li><li>Building effective relationships; the importance of trust and respect</li></ul> DAY TWO <h3>3 Leading inwards to build the team</h3><ul><li>The role of leadership in developing team performance</li><li>Understanding individuals in the team; recognising team role preferences</li><li>Managing conflict and promoting positive team dynamics</li><li>Setting standards, maintaining discipline and rewarding performance</li><li>Harnessing team potential: building motivation within the team</li><li>Promoting team learning; the team leader as coach / mentor</li></ul> <h3>4 Leading outwards and upwards to support the team</h3><ul><li>Negotiating realistic team goals; effective influencing skills</li><li>Gaining empowerment and support from the key stakeholders</li><li>Leading upwards: knowing when and how to take the initiative</li><li>Building team credibility within the organisation; helping the team deliver</li><li>Becoming an effective team player in leadership teams</li><li>Building and maintaining rapport with influential stakeholders</li></ul> 


                </section>

Leadership Skills

Team Leading

Project Leadership

Team Leader

Team Management

Leadership Development

Leading technical teams (In-House)

Manchester

<div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">REFERENCE CODE</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">610/0134/X</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">COURSE LEVEL</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">NVQ Level 3</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">THIS COURSE IS AVAILABLE IN</strong></p><img src="https://oscaronsite.co.uk/wp-content/uploads/2022/08/flag_img.png" alt="image" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><h5 style="color: rgb(27, 26, 26); box-sizing: border-box;" fr-original-style=" color: rgb(27, 26, 26);">Course Overview</h5><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Who is this qualification for?</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This qualification is aimed at those who are involved in either site carpentry including first and second fixing, those who are involved in shopfitting site work or those who carry out shopfitting bench work. The qualification is at level 3 although there may be some units at different levels. Level 3 qualifications are primarily aimed at those who are fully trained and experienced in a wide range of work activities, It is not expected that candidates working in this industry all do the same activities or use the same equipment and machinery so the qualification has been developed to make it as widely available as possible.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">All work completed must be carried out in accordance with Building Regulations and Industry recognised safe working practices, including the disposal of waste.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The qualification is structured to ensure that there is a high degree of flexibility within the pathways and units available and will allow employees from companies of all sizes and specialisms equal opportunity to complete. The qualification consists of 3 pathways.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">What is required from candidates?</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Qualifications are also required to indicate the number of hours of teaching someone would normally need to receive in order to achieve the qualification. These are referred to as Guided Learning Hours (GLH). The GLH for this qualification is 404.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Pathway 1 Site Joinery, Pathway mandatory units Level Credits</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Installing bespoke first fixing components in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Installing bespoke second fixing components in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Setting up and using transportable cutting and shaping machines in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Erecting roof structure carcassing components in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Confirming work activities and resources for an occupational work area in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Developing and maintaining good occupational working relationships in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Confirming the occupational method of work in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Conforming to general health, safety and welfare in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Pathway 1 Site joinery &ndash; Optional units minimum of 1 unit must be achieved</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Erecting structural carcassing components in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Maintaining non-structural and structural components in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Pathway 2-Shopfitting site work-Pathway mandatory units</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Marking out from setting out details for routine shopfitting products in the</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Summary of the: GQA LEVEL 3 NVQ DIPLOMA IN WOOD OCCUPATIONS (CONSTRUCTION)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Installing shopfitting frames and finishings in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Installing shopfitting fitments in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Installing shopfronts and finishings in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Setting up and using transportable cutting and shaping machines in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Confirming work activities and resources for an occupational work area in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Developing and maintaining good occupational working relationships in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Confirming the occupational method of work in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Conforming to general health, safety and welfare in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Pathway 3 &ndash; Shopfitting-Bench Work &ndash; Pathway mandatory units</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Producing setting out details for routine shopfitting products in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Marking out from setting out details for routine shopfitting products in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Manufacturing routine shopfitting products in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Confirming work activities and resources for an occupational work area in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Developing and maintaining good occupational working relationships in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Confirming the occupational method of work in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Manufacturing bespoke shopfitting products in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Setting up and using fixed machinery in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Conforming to general health, safety and welfare in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Pathway 3 &ndash; Shopfitting &ndash; Bench work &ndash; Pathway optional units a minimum of 1 unit must be achieved</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Producing CAD setting out details in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Producing wood and wood-based products using computer numerically controlled/numerically controlled (CNC/NC) machinery in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Producing setting out details for bespoke shopfitting products in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Assessment Guidance:</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Evidence should show that you can complete all of the learning outcomes for each unit being taken.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Types of evidence:</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Evidence of performance and knowledge is required. Evidence of performance should be demonstrated by activities and outcomes, and should be generated in the workplace only, unless indicated under potential sources of evidence (see below). Evidence of knowledge can be demonstrated though performance or by responding to questions.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Quantity of evidence:</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Evidence should show that you can meet the requirements of the units in a way that demonstrates that the standards can be achieved consistently over an appropriate period of time.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Potential sources of evidence:</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The main source of evidence for each unit will be observation of the candidate&rsquo;s performance and knowledge demonstrated during the completion of the unit. This can be supplemented by the following types of physical or documentary evidence:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Accident book/reporting systems</li><li fr-original-style="" style="box-sizing: border-box;">Photo/video evidence</li><li fr-original-style="" style="box-sizing: border-box;">Safety records</li><li fr-original-style="" style="box-sizing: border-box;">Work diaries</li><li fr-original-style="" style="box-sizing: border-box;">Training records</li><li fr-original-style="" style="box-sizing: border-box;">Timesheets</li><li fr-original-style="" style="box-sizing: border-box;">Audio records</li><li fr-original-style="" style="box-sizing: border-box;">Telephone Logs</li><li fr-original-style="" style="box-sizing: border-box;">Job specifications and documentation</li><li fr-original-style="" style="box-sizing: border-box;">Meeting records</li><li fr-original-style="" style="box-sizing: border-box;">Delivery Records</li><li fr-original-style="" style="box-sizing: border-box;">Records of toolbox talks</li><li fr-original-style="" style="box-sizing: border-box;">Witness testimonies</li><li fr-original-style="" style="box-sizing: border-box;">Equipment</li><li fr-original-style="" style="box-sizing: border-box;">Correspondence with customers</li><li fr-original-style="" style="box-sizing: border-box;">Prepared materials and sites</li><li fr-original-style="" style="box-sizing: border-box;">Notes and memos</li><li fr-original-style="" style="box-sizing: border-box;">Completed work</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Please Note that photocopied or downloaded documents such as manufacturers or industry guidance, H&amp;S policies, Risk Assessments etc, are not normally acceptable evidence for GQA qualifications unless accompanied by a record of a professional discussion or Assessor statement confirming candidate knowledge of the subject. If you are in any doubt about the validity of evidence, contact Oscar Onsite Academy</p></div></div></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></div>

Oscar Onsite

NVQ DIPLOMA IN WOOD OCCUPATIONS (CONSTRUCTION) V2

Richmond

<p style='margin: 0cm; font-size: 16px; font-family: "Times New Roman", serif; text-align: justify; color: var(--text); box-sizing: border-box;' id="isPasted" fr-original-style='margin:0cm;font-size:16px;font-family:"Times New Roman",serif;text-align:justify;'><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style='font-family:"Calibri",sans-serif;'>Managing for Growth is designed for anyone who has management and leadership responsibilities within an organisation. Suitable for newly promoted managers, team leaders and supervisors through to senior managers; the objective of the programme is to develop a culture that will translate strategy into measurable outcomes by engaging these leaders to facilitate change and innovation. The programme is extremely effective at giving managers the tools and skills to deliver sustainable change and business growth. It&#39;s also been proven to reduce costs and increase profit &ndash; even before the programme has ended.</span></p><p style='margin: 0cm; font-size: 16px; font-family: "Times New Roman", serif; text-align: justify; color: var(--text); box-sizing: border-box;' fr-original-style='margin:0cm;font-size:16px;font-family:"Times New Roman",serif;text-align:justify;'><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style='font-family:"Calibri",sans-serif;'>&nbsp;</span></p><p style='margin: 0cm; font-size: 16px; font-family: "Times New Roman", serif; text-align: justify; color: var(--text); box-sizing: border-box;' fr-original-style='margin:0cm;font-size:16px;font-family:"Times New Roman",serif;text-align:justify;'><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style='font-family:"Calibri",sans-serif;'>Managing for Growth is built upon three aspects common to every job:</span></p><p style='margin: 0cm; font-size: 16px; font-family: "Times New Roman", serif; text-align: justify; color: var(--text); box-sizing: border-box;' fr-original-style='margin:0cm;font-size:16px;font-family:"Times New Roman",serif;text-align:justify;'><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style='font-family:"Calibri",sans-serif;'>&nbsp;</span></p><ol style="margin-bottom: 0cm; margin-top: 0cm; box-sizing: border-box;" start="1" type="1" fr-original-style="margin-bottom:0cm;margin-top:0cm;"><li style='margin: 0cm; font-size: 16px; font-family: "Times New Roman", serif; text-align: justify; box-sizing: border-box;' fr-original-style='margin:0cm;font-size:16px;font-family:"Times New Roman",serif;text-align:justify;'><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style='font-family:"Calibri",sans-serif;'>Managing <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Resources</strong>. Ensuring that the resources available are appropriate for the tasks for which they are required and are being used effectively. Learning how to control and coordinate a mix of available resources for maximum efficiency.</span></li><li style='margin: 0cm; font-size: 16px; font-family: "Times New Roman", serif; text-align: justify; box-sizing: border-box;' fr-original-style='margin:0cm;font-size:16px;font-family:"Times New Roman",serif;text-align:justify;'><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style='font-family:"Calibri",sans-serif;'>Managing <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Relationships</strong>. Positively influencing people&rsquo;s behaviour in order to motivate them and promote effective working. Focusing on listening<em fr-original-style="" style="box-sizing: border-box;">&nbsp;</em>skills, we share ways to improve communication and teamwork to get the best from both internal and external relationships.</span></li><li style='margin: 0cm; font-size: 16px; font-family: "Times New Roman", serif; text-align: justify; box-sizing: border-box;' fr-original-style='margin:0cm;font-size:16px;font-family:"Times New Roman",serif;text-align:justify;'><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style='font-family:"Calibri",sans-serif;'>Controlling <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Routines</strong>. Investigating the processes/systems/routines/series of actions that are linked together to achieve a desired outcome. Recognising the importance of controlling, developing, simplifying and following routines.</span></li></ol><p style='margin: 0cm; font-size: 16px; font-family: "Times New Roman", serif; text-align: justify; color: var(--text); box-sizing: border-box;' fr-original-style='margin:0cm;font-size:16px;font-family:"Times New Roman",serif;text-align:justify;'><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style='font-family:"Calibri",sans-serif;'>&nbsp;</span></p><p style='margin: 0cm; font-size: 16px; font-family: "Times New Roman", serif; text-align: justify; color: var(--text); box-sizing: border-box;' fr-original-style='margin:0cm;font-size:16px;font-family:"Times New Roman",serif;text-align:justify;'><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style='font-family:"Calibri",sans-serif;'>Managing for Growth shows your team leaders, supervisors and managers how to cultivate a culture of teamwork and continuous improvement within your organisation.</span></p><p style='margin: 0cm; font-size: 16px; font-family: "Times New Roman", serif; text-align: justify; color: var(--text); box-sizing: border-box;' fr-original-style='margin:0cm;font-size:16px;font-family:"Times New Roman",serif;text-align:justify;'><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style='font-family:"Calibri",sans-serif;'>&nbsp;</span></p><p style='margin: 0cm; font-size: 16px; font-family: "Times New Roman", serif; text-align: justify; color: var(--text); box-sizing: border-box;' fr-original-style='margin:0cm;font-size:16px;font-family:"Times New Roman",serif;text-align:justify;'><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style='font-family:"Calibri",sans-serif;'>Focus for Action</span></strong></p><p style='margin: 0cm; font-size: 16px; font-family: "Times New Roman", serif; text-align: justify; color: var(--text); box-sizing: border-box;' fr-original-style='margin:0cm;font-size:16px;font-family:"Times New Roman",serif;text-align:justify;'><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style='font-family:"Calibri",sans-serif;'>Throughout the programme the participants take part in work-based activities that will cause them to evaluate every aspect of their job and identify areas for improvement. By the end of the programme, the participants act on these action lists and implement improvement projects that will deliver measurable results.</span></p><p style='margin: 0cm; font-size: 16px; font-family: "Times New Roman", serif; text-align: justify; color: var(--text); box-sizing: border-box;' fr-original-style='margin:0cm;font-size:16px;font-family:"Times New Roman",serif;text-align:justify;'><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style='font-family:"Calibri",sans-serif;'>&nbsp;</span></p><p style='margin: 0cm; font-size: 16px; font-family: "Times New Roman", serif; text-align: justify; color: var(--text); box-sizing: border-box;' fr-original-style='margin:0cm;font-size:16px;font-family:"Times New Roman",serif;text-align:justify;'><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style='font-family:"Calibri",sans-serif;'>Continuous Improvement</span></strong></p><p style='margin: 0cm; font-size: 16px; font-family: "Times New Roman", serif; text-align: justify; color: var(--text); box-sizing: border-box;' fr-original-style='margin:0cm;font-size:16px;font-family:"Times New Roman",serif;text-align:justify;'><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style='font-family:"Calibri",sans-serif;'>Managing for Growth sets the framework for continuous improvement by transferring skills and knowledge enabling your team leaders to translate organisational strategies into real, measurable outcomes.</span></p><p style='margin: 0cm; font-size: 16px; font-family: "Times New Roman", serif; text-align: justify; color: var(--text); box-sizing: border-box;' fr-original-style='margin:0cm;font-size:16px;font-family:"Times New Roman",serif;text-align:justify;'><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style='font-family:"Calibri",sans-serif;'>&nbsp;</span></p><p style='margin: 0cm; font-size: 16px; font-family: "Times New Roman", serif; text-align: justify; color: var(--text); box-sizing: border-box;' fr-original-style='margin:0cm;font-size:16px;font-family:"Times New Roman",serif;text-align:justify;'><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style='font-family:"Calibri",sans-serif;'>Format</span></strong></p><p style='margin: 0cm; font-size: 16px; font-family: "Times New Roman", serif; text-align: justify; color: var(--text); box-sizing: border-box;' fr-original-style='margin:0cm;font-size:16px;font-family:"Times New Roman",serif;text-align:justify;'><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style='font-family:"Calibri",sans-serif;'>Designed for groups of up to 6 people, the programme is spread over 4 months with the first 7 sessions being held every 2 weeks and the final session a month later. Each session lasts approximately 2 hours.</span></p>

High Force Training Ltd

Managing for Growth

<h2>Managing Across Generations</h2><p>Millennials make up the largest percentage of the workforce, posing challenges to long-standing structures, working practices and management styles. With this change there have been shifts in the way organisations need to bring generations together, adapt the working environment, and manage a diverse population.</p><p>This practical session focusses not just on millennials, but on the traits and characteristics of each of the generations found in the workplace, and the differences between them. Exploring preferences and behaviours through practical case study discussions, participants will work to understand and respect generational differences and commonalities, adapt their style to avoid a 'one size fits all' approach, and turn negative stereotypes into positive working relationships.</p><p>Particular attention is paid to the impact on teamwork, communication, motivation, performance, collaboration and reward.</p><section>
                    <h3>The assumptions we make about generations and age</h3><h3>Your role as manager</h3><ul><li>How do you like to be managed?</li><li>Flexible management</li><li>Understanding people from a variety of generations, backgrounds and outlooks and uniting them in a common purpose and vision</li><li>Exercise: identifying core behaviours of good managers of multi-generation teams and organisations</li></ul><h3>Understanding generations</h3><ul><li>Different generations currently in the workplace</li><li>Common characteristics of each generation</li><li>Impact on teamwork, communication and motivation</li><li>Exercise: case study scenarios</li></ul><h3>Mapping your workplace</h3><ul><li>What generations are represented in your workforce, and to what percentage?</li><li>Impact on performance, motivation, collaboration and reward - and on how these might be influenced</li><li>Exercise: exploring strengths, opportunities and challenges for each of the generations</li></ul><h3>Multi-generation collaboration</h3><ul><li>Drawing on the strengths of generations to create a strong working team</li><li>Creating the right environment for collaboration</li><li>Employing reverse mentorship to share experience and experiences to drive innovation</li></ul><h3>What makes them tick</h3><ul><li>Factors that influence employee motivation at each stage of their lives</li><li>Impact on career planning, recruitment and retention strategies</li><li>How to have conversations about what's important to people and make adaptations for them, eg, flexible or remote working</li><li>Exercise: practical 'real-play' activities to support discussions about career progression and employee motivation</li></ul><h3>Adapting to millennials</h3><ul><li>Millennials now make up 75% of the workforce and a significant percentage of management roles</li><li>More and more people from this generation are now self-employed, struggling to find companies willing or able to adapt to their needs</li><li>Exercise: Group brainstorm and peer sharing of what has worked in their own team or organisation and what more could be done</li></ul><h3>Bringing new generations into the workplace</h3><ul><li>Gen-Z: how to blend their fully digital mindset with their desire for increased social and human collaboration</li><li>Exercise: Participants review their induction process to adapt to the skills gaps, communication needs and mindset of Gen-Z starters</li></ul><h3>Flexing to diverse needs</h3><ul><li>How to flex key elements of the manager role (eg, coaching and mentoring, training, providing feedback, etc) to diverse needs of different generations</li></ul><h3>Actions and next steps</h3><ul><li>Review</li><li>Action planning - create a plan, based on your mapped team and predicted future staff, to improve current management practice</li><li>Next steps</li></ul>


                </section>

Maximum Performance

Managing Across Generations

<h2>Assertiveness: In-House</h2><p>When people are assertive they portray a strong, confident image and can put their views across while still taking other people's opinions into account.</p><p>Non-assertive, passive aggressive or aggressive behaviour can cause misunderstandings, frustration and even a breakdown in relationships at work.</p><p>In this highly practical session participants discover how effective body language, voice, and the words they say make a big difference to the results they get. Importantly, they learn how to build confidence that leads to assertive behaviour more of the time. And how to disagree without being disagreeable!</p><ul><li>Recognise the differences between assertive, aggressive and passive behaviour</li><li>Understand the impact your behaviour has on people</li><li>Make assertive requests - and follow up effectively</li><li>Say 'no', where appropriate</li><li>Be more assertive in meetings</li><li>Give negative feedback - without giving offence</li></ul><section>
                    <h3>Why be assertive?</h3><h4>Assertiveness defined</h4><ul><li>What is assertiveness?</li><li>Why does it matter?</li><li>The assertiveness spectrum<ul><li>Passive</li><li>Assertive</li><li>Aggressive</li></ul></li><li>Skills practice: demonstrating the spectrum</li></ul><h3>Channels of assertiveness</h3><ul><li>The three channels of assertiveness<ul><li>What we show</li><li>What we say</li><li>How we sound</li></ul></li><li>The 'I'm OK / you're OK' model<ul><li>Avoiding non-assertive behaviour as a default position</li></ul></li><li>Skills practice: confidently stating your opinion</li></ul><h3>Assertive language</h3><ul><li>The importance of direct communication</li><li>The problems with indirect communication</li><li>Skills practice: standing your ground</li><li>'Wimp talk'v'power talk'<ul><li>'Wimp talk' quiz</li></ul></li><li>Voice</li><li>Body language</li><li>Skills practice: making assertive requests</li></ul><h3>Refusing requests and saying 'no'</h3><ul><li>The hardest word</li><li>When to use it...</li><li>... and how</li></ul><h3>Assertive follow-up</h3><ul><li>Empathic assertion</li><li>The broken record technique</li><li>Keeping body language consistent with verbal</li><li>Skills practice: making assertive requests</li><li>Self-disclosure and empathy</li><li>Escalating requests</li></ul><h3>How to disagree without being disagreeable</h3><ul><li>The 3As model<ul><li>Acknowledge</li><li>Agree</li><li>And (not 'but')</li></ul></li><li>Skills practice: disagreeing in an assertive way</li></ul><h3>How to be assertive in different situations</h3><ul><li>How to raise an issue<ul><li>How to be proactive and assertive with your manager</li><li>Barriers</li><li>Skills practice: suggesting a change</li></ul></li><li>How to give negative feedback<ul><li>Have the right mindset</li><li>Have a framework</li><li>Skills practice: giving feedback to a colleague</li></ul></li><li>How to be assertive in a meeting<ul><li>Why do it</li><li>How to do it</li><li>Skills practice: group exercise</li></ul></li></ul><h3>Actions and next steps</h3><ul><li>Review</li><li>Personal action planning</li><li>Next steps</li></ul>


                </section>

Assertiveness: In-House

<p>The aim of this programme is to provide current / prospective senior project managers with an in-depth review of the role and importance of project management in the organisation. It focuses on the strategic role of the project manager and aims to draw out the full scope of the role and how it impacts on project performance.</p>The five key objectives of this programme are to enable the participants to:<ul><li>Identify the characteristics and attributes needed by project managers in ensuring the organisation is recognised as an industry leader in delivering successful projects</li><li>Understand the full scope and impact of the project manager / leader's role in managing projects or programmes to maximise benefit to the business</li><li>Define the hallmarks and skills required to manage significant business projects or project portfolios</li><li>Develop an understanding of the skills required and their impact on the project through case study work and syndicate exercises</li><li>Benefit from an effective forum for exchanging experience and fostering a sense of team spirit and mutual support between senior project managers</li></ul><section>
                    DAY ONE <h3>1 Introduction (Course sponsor)</h3><ul><li>A vision of future opportunities and challenges</li><li>The impact of project managers / leaders on future success</li></ul> <h3>2 The determinants of success</h3><ul><li>The contractor's perspective</li><li>The client's perspective</li><li>Success and failure: factors that determine the project outcome</li><li>The impact of the project manager</li></ul> <h3>3 Case study: Project Giotto</h3><ul><li>How successful was this project?</li><li>What were the primary factors that influenced the outcome?</li><li>How relevant are these factors to current projects?</li><li>Feedback and review</li></ul> <h3>4 Project team exercise</h3><ul><li>A practical exercise demonstrating the role of the project manager in managing the interfaces between the client, the project team and suppliers</li><li>Review - what skills are required to be a 'world class' project manager?</li></ul> <h3>5 The role of the Project Manager</h3><ul><li>The role and skills of the 'world class' project manager</li><li>The three key dimensions of effective project leadership<ul><li>Managing influential stakeholders</li><li>Managing project performance</li><li>Managing the project team</li></ul></li><li>Project leadership skills appraisal <em>(individual review)</em></li></ul> DAY TWO <h3>6 Managing influential stakeholders</h3><ul><li>Project management and the art of leadership</li><li>Who are the influential stakeholders and how do they affect the project?</li><li>What we need to do / not do, to build successful working relationships</li></ul> <h3>7 Case study: Understanding the customer</h3><ul><li>What are the likely problems the project manager will encounter?</li><li>What should the project manager do to ensure an effective partnership?</li></ul> <h3>8 Managing project performance</h3><ul><li>Issues affecting commercial performance</li><li>Joining up the project life-cycle: getting performance from inception to closure</li><li>The roles of project manager, line manager and project sponsor</li></ul> <h3>9 Project team exercise: Making the promise / delivering the promise</h3><ul><li>An exercise demonstrating the commercial and team leadership skills needed by the project manager</li><li>Review - what must the project manager do to optimise project performance?</li></ul> <h3>10 Managing multi-functional project teams</h3><ul><li>The challenges of building effective, multi-functional project teams</li><li>Co-ordinating work across functional and organisational boundaries</li><li>Maintaining strategic focus and balancing priorities</li></ul> <h3>11 Making it happen</h3><ul><li>Individual action planning</li><li>Syndicate discussion</li></ul> <h3>12 Course review and transfer planning (Course sponsor present)</h3><ul><li>What will we do differently?</li><li>How will we make it happen?</li><li>Conclusion</li></ul> 


                </section>

Project Management Institute (PMI)

Project Management Professional (PMP)

Project Management

Programme Manager

Project Manager

The professional project manager (In-House)

Stockport 

At CAPE Coaching & Development, we understand the value of effective and impactful development. This September and October 2024, we’re offering 90-minute interactive online workshops designed to empower your teams and drive success.
Choose from our tailored topics:
1. Dealing with Imposter Syndrome: Understand why it happens and learn practical strategies to overcome it.
2. Stress and Resilience: Discover the true meaning of resilience, its link to wellbeing, and why it’s crucial both at work and home. Learn key techniques to manage stress and create a personal resilience template.
3. Emotional Intelligence: Unlock the secret to workplace success. Explore its importance, how to develop it, and its impact on professional relationships.
4. Critical Thinking and Problem Solving: Learn how to get unstuck, make better decisions, and focus on the right tasks.
5. Motivating Yourself and Others: Understand why the carrot and stick approach falls short and discover more effective motivation strategies.
Exceptional Value: Only £495 plus VAT per workshop.
Don’t miss out on this opportunity to bring high-impact development to your organisation. 
CAPE's Commitment
At CAPE Coaching & Development, we are dedicated to providing high-quality, impactful development that truly makes a difference. Our workshops are designed to be engaging, practical, and relevant, ensuring your teams gain the skills and insights they need to excel. Join us in creating a motivated, resilient, and emotionally intelligent workforce ready to tackle any challenge.
Sign up today: info@wearyourcape.co.uk and visit our website for more info.

CAPE Coaching and Development

Team Building

Employee Engagement

Motivation

Emotional Intelligence (EQ)

Emotional Resilience

8D Problem Solving

THRIVE

Academic & Personal Development

Critical Thinking

Give your team the tools they need to thrive! Sign up for our 90-minute interactive workshops this September and October. From imposter syndrome to motivation, we’ve got you covered. Contact us at info@wearyourcape.co.uk to book. 

Ready to Reignite Your Team Post-Summer?

<p>This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone.</p><p>When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business.</p><p>This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties.</p><p>The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales:</p><p><b>I</b>nitial impressions</p><p><b>N</b>eeds of the customer</p><p><b>B</b>ring them with you</p><p><b>O</b>pen up the conversation</p><p><b>U</b>nderstand the triggers</p><p><b>N</b>arrow down the solutions</p><p><b>D</b>ecision time!</p><p>The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity!</p>This programme will help participants:<ul><li>Create the perfect interaction with any customer making contact by telephone</li><li>Make every call count</li><li>Build rapport quickly in any situation</li><li>Handle difficult calls and challenging people</li><li>Create sustainable and profitable relationships</li><li>Increase your sales conversions</li></ul><section>
                    <h3>1 The inbound sales process</h3><ul><li>Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them</li></ul> <h3>2 Engaging with the customer</h3><ul><li>Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future</li></ul> <h3>3 Questioning and listening skills for gathering information</h3><ul><li>Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need</li></ul> <h3>4 Overcoming objections and excuses</h3><ul><li>If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions</li></ul> <h3>5 Gaining commitment and ending the call</h3><ul><li>Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close</li></ul> <h3>6 Dealing with difficult and challenging situations</h3><ul><li>The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding</li></ul> <h3>7 Action plans</h3><ul><li>Course summary and presentation of action plans</li></ul> 


                </section>

Business Communication Skills

Dealing With Difficult Customers

Telesales

Telephone sales - inbound (In-House)

<div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);">Aims:&nbsp;</strong>To develop the exercise professional&rsquo;s understanding of mental health conditions and the benefits of activity and positive lifestyle behaviours.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);">Outcome:</strong>&nbsp;You will be able to plan, deliver, and evaluate activity sessions in the community and/or clinical settings with clients with a range of mental health conditions.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(235, 92, 35);">Qualification Structure:</strong></span></p><ol start="1" type="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learners will cover:</span><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Key mental health conditions</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The relationships between mental health, society and lifestyle</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Legislation and government policy relating to mental health</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The role of national organisations relating to mental health</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Roles and boundaries of the people involved in programming physical activity for individuals with mental health conditions</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to motivate and support individuals with mental health conditions</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to evaluate the usefulness of a range of resources of information on mental health and its relationship to physical activity</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to evaluate the effectiveness of a range of mental health interventions</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to program physical activity for individuals with mental health conditions How to deliver physical activity programmes to individuals with mental health conditions</li></ul></ol><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(235, 92, 35);">Entry Requirements:</strong></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">We recommend you hold an Exercise Referral Qualification</span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);">Assessments:</strong></span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Theory paper</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Research worksheet</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Analysis task</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Knowledge questions</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Programme design</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Programme delivery</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Professional discussion (programme delivery)</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Evaluation of programme delivery</p></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></div>

Aims: To develop the exercise professional’s understanding of mental health conditions and the benefits of activity and positive lifestyle behaviours.
Outcome: You will be able to plan, deliver, and evaluate activity sessions in the community and/or clinical settings with clients with a range of mental health conditions.
Qualification Structure:
Learners will cover:
Key mental health conditions
The relationships between mental health, society and lifestyle
Legislation and government policy relating to mental health
The role of national organisations relating to mental health
Roles and boundaries of the people involved in programming physical activity for individuals with mental health conditions
How to motivate and support individuals with mental health conditions
How to evaluate the usefulness of a range of resources of information on mental health and its relationship to physical activity
How to evaluate the effectiveness of a range of mental health interventions
How to program physical activity for individuals with mental health conditions How to deliver physical activity programmes to individuals with mental health conditions
Entry Requirements:We recommend you hold an Exercise Referral QualificationAssessments:
Theory paper
Research worksheet
Analysis task
Knowledge questions
Programme design
Programme delivery
Professional discussion (programme delivery)
Evaluation of programme delivery

Platinum Training Institute

Physical Activity

Health

Mental Health

Aims: To develop the exercise professional’s understanding of mental health conditions and the benefits of activity and positive lifestyle behaviours.

Outcome: You will be able to plan, deliver, and evaluate activity sessions in the community and/or clinical settings with clients with a range of mental health conditions.

YMCA Level 4 Certificate in Delivering Physical Activity for Individuals with Mental Health Conditions

General Admission

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Within the basic four&nbsp;colour&nbsp;energies are contained two sets of opposites.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Underlying each pair of opposites there is a TENSION.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This tension acts like a force, just like gravity. &nbsp; You cannot see&nbsp;it,&nbsp;you cannot hear it or touch it with your hands. &nbsp; You will, however, experience the impact of the tension.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We each make a choice in how we perceive this tension. &nbsp;We can choose to be proactive and use this tension to create win/win outcomes. &nbsp;We can choose to be reactive and disconnect from the energy viewing it as a negative.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The choice we make determines our results.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It is important to remember, we make our own choice. &nbsp; The person who represents your opposite energy is not responsible for your choice.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">When you&rsquo;re proactive in engaging with this tension you achieve successful dynamics. &nbsp;Become reactive with this tension and you will experience dysfunctional dynamics.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><img src="https://images.cademy.co.uk/24bd9347-eb1e-4a9c-87b0-bc006b591fe3/af498831-25fb-4d00-8dd0-b9467a6a4096/original.jpeg" style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Opposite Colour Energies</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Blue &amp; Yellow are Opposite&nbsp;Colours</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The tension between Blue energy &amp; Yellow energy is based around&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">IDEAS</strong>&nbsp;and&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PROCESSES</strong>.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Red &amp; Green are Opposite&nbsp;Colours</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The tension between Red energy &amp; Green energy is based around&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">TASKS</strong>&nbsp;and&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PEOPLE.</strong></p>

Within the basic four colour energies are contained two sets of opposites.
Underlying each pair of opposites there is a TENSION.
This tension acts like a force, just like gravity. You cannot see it, you cannot hear it or touch it with your hands. You will, however, experience the impact of the tension.
We each make a choice in how we perceive this tension. We can choose to be proactive and use this tension to create win/win outcomes. We can choose to be reactive and disconnect from the energy viewing it as a negative.
The choice we make determines our results.
It is important to remember, we make our own choice. The person who represents your opposite energy is not responsible for your choice.
When you’re proactive in engaging with this tension you achieve successful dynamics. Become reactive with this tension and you will experience dysfunctional dynamics.

The Opposite Colour Energies
Blue & Yellow are Opposite Colours
The tension between Blue energy & Yellow energy is based around IDEAS and PROCESSES.
Red & Green are Opposite Colours
The tension between Red energy & Green energy is based around TASKS and PEOPLE.

colour-energies.com

Insights

Insights Discovery

Gain insights into how to master the dynamics of the opposite colour energies and see the dynamics within your team shift towards healthy relationships.  Watch as your bottom line improves as suddenly more is getting done in a smarter way.

Mastering the Dynamics of the Colour Energies

Early Bird Discount

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>The primary audience for this course is people who are moving into a database role, or whose role has expanded to include database technologies. Developers that deliver content from SQL Server databases will also benefit from this material.</p>Overview<p>After completing this course, you will be able to:<br />Describe key database concepts in the context of SQL Server<br />Describe database languages used in SQL Server<br />Describe data modelling techniques<br />Describe normalization and denormalization techniques<br />Describe relationship types and effects in database design<br />Describe the effects of database design on performance<br />Describe commonly used database objects</p><p>This course is provided as an introductory class for anyone getting started with databases. It will be useful to programmers and other IT professionals whose job roles are expanding into database management. Students will learn fundamental database concepts through demonstrations and hands-on labs on a SQL Server instance.<br />This material updates and replaces course Microsoft course 10985 which was previously published under the same title.</p></div><div id="course-pills-2"><h4>Module 1: Introduction to databases</h4><ul><li>Introduction to Relational Databases</li><li>Other Databases and Storage</li><li>Data Analysis</li><li>SQL Server Database Languages</li></ul><h4>Module 2: Data Modeling</h4><ul><li>Data Modelling</li><li>Designing a Database</li><li>Relationship Modeling</li></ul><h4>Module 3: Normalization</h4><ul><li>Fundamentals of Normalization</li><li>Normal Form</li><li>Denormalization</li></ul><h4>Module 4: Relationships</h4><ul><li>Introduction to Relationships</li><li>Planning Referential Integrity</li></ul><h4>Module 5: Performance</h4><ul><li>Indexing</li><li>Query Performance</li><li>Concurrency</li></ul><h4>Module 6: Database Objects</h4><ul><li>Tables</li><li>Views</li><li>Stored Procedures, Triggers and Functions</li></ul></div>

Nexus Human

Microsoft SQL Server

Microsoft SQL

AWS Certified Database

SQL Server

Trainers Course

Database Administration

55315: Introduction to SQL Databases

<div id="course-pills-1">Duration<p>4 Days</p><p>24 CPD hours</p>This course is intended for<p></p><p>This four-day course is intended for Windows Server Hybrid Administrators who have experience working with Windows Server and want to extend the capabilities of their on-premises environments by combining on-premises and hybrid technologies. Windows Server Hybrid Administrators implement and manage on-premises and hybrid solutions such as identity, management, compute, networking, and storage in a Windows Server hybrid environment.</p><p></p><p></p><p>This course teaches IT Professionals how to manage core Windows Server workloads and services using on-premises, hybrid, and cloud technologies. The course teaches IT Professionals how to implement and manage on-premises and hybrid solutions such as identity, management, compute, networking, and storage in a Windows Server hybrid environment.</p><p></p>Prerequisites<p></p><li>Experience with managing Windows Server operating system and Windows Server workloads in on-premises scenarios, including AD DS, DNS, DFS, Hyper-V, and File and Storage Services  </li><li>Experience with common Windows Server management tools (implied in the first prerequisite).  </li><li>Basic knowledge of core Microsoft compute, storage, networking, and virtualization technologies (implied in the first prerequisite).  </li><li>Experience and an understanding of core networking technologies such as IP addressing, name resolution, and Dynamic Host Configuration Protocol (DHCP)  </li><li>Experience working with and an understanding of Microsoft Hyper-V and basic server virtualization concepts  </li><li>Basic experience with implementing and managing IaaS services in Microsoft Azure  </li><li>Basic knowledge of Azure Active Directory  </li><li>Experience working hands-on with Windows client operating systems such as Windows 10 or Windows 11  </li><li>Basic experience with Windows PowerShell<p></p></li></div><div id="course-pills-2"><h3>1 - Introduction to AD DS</h3> <ul> <li>Define AD DS</li> <li>Define users, groups, and computers</li> <li>Define AD DS forests and domains</li> <li>Define OUs</li> <li>Manage objects and their properties in AD DS</li> </ul> <h3>2 - Manage AD DS domain controllers and FSMO roles</h3> <ul> <li>Deploy AD DS domain controllers</li> <li>Maintain AD DS domain controllers</li> <li>Manage the AD DS Global Catalog role</li> <li>Manage AD DS operations masters</li> <li>Manage AD DS schema</li> </ul> <h3>3 - Implement Group Policy Objects</h3> <ul> <li>Define GPOs</li> <li>Implement GPO scope and inheritance</li> <li>Define domain-based GPOs</li> <li>Create and configure a domain-based GPO</li> <li>Define GPO storage</li> <li>Define administrative templates</li> </ul> <h3>4 - Manage advanced features of AD DS</h3> <ul> <li>Create trust relationships</li> <li>Implement ESAE forests</li> <li>Monitor and troubleshoot AD DS</li> <li>Create custom AD DS partitions</li> </ul> <h3>5 - Implement hybrid identity with Windows Server</h3> <ul> <li>Select a Microsoft Entra integration model</li> <li>Plan for Microsoft Entra integration</li> <li>Prepare on-premises Active Directory for directory synchronization</li> <li>Install and configure directory synchronization with Microsoft Entra Connect</li> <li>Implement Seamless Single Sign-On</li> <li>Enable Microsoft Entra login in for Windows VM in Azure</li> <li>Describe Microsoft Entra Domain Services</li> <li>Implement and configure Microsoft Entra Domain Services</li> <li>Manage Windows Server 2019 in a Microsoft Entra Domain Services environment</li> <li>Create and configure a Microsoft Entra Domain Services instance</li> <li>Join a Windows Server VM to a managed domain</li> </ul> <h3>6 - Deploy and manage Azure IaaS Active Directory domain controllers in Azure</h3> <ul> <li>Select an option to implement directory and identity services using Active Directory Domain Services in Azure</li> <li>Deploy and configure Active Directory Domain Services domain controllers in Azure VMs</li> <li>Install a replica Active Directory domain controller in an Azure VM</li> <li>Install a new Active Directory forest on an Azure VNet</li> </ul> <h3>7 - Perform Windows Server secure administration</h3> <ul> <li>Define least privilege administration</li> <li>Implement delegated privileges</li> <li>Use privileged access workstations</li> <li>Use jump servers</li> </ul> <h3>8 - Describe Windows Server administration tools</h3> <ul> <li>Explore Windows Admin Center</li> <li>Use Server Manager</li> <li>List Remote Server Administration Tools</li> <li>Use Windows PowerShell</li> <li>Use Windows PowerShell to remotely administer a server</li> </ul> <h3>9 - Perform post-installation configuration of Windows Server</h3> <ul> <li>List the available post-installation configuration tools</li> <li>Configure Server Core using Sconfig</li> <li>Use DSC to configure Windows Server</li> <li>Perform post-installation configuration with Windows Admin Center</li> <li>Configure a server with answer files</li> </ul> <h3>10 - Just Enough Administration in Windows Server</h3> <ul> <li>Explain the concept of Just Enough Administration (JEA)</li> <li>Define role capabilities for a JEA endpoint</li> <li>Create a session configuration file to register a JEA endpoint</li> <li>Describe how JEA endpoints work to limit access to a PowerShell session</li> <li>Create and connect to a JEA endpoint</li> <li>Demonstration: Connect to a JEA endpoint</li> </ul> <h3>11 - Administer and manage Windows Server IaaS Virtual Machine remotely</h3> <ul> <li>Select the appropriate remote administration tool</li> <li>Manage Windows Virtual Machines with Azure Bastion</li> <li>Create an Azure Bastion host</li> <li>Configure just-in-time administration</li> </ul> <h3>12 - Manage hybrid workloads with Azure Arc</h3> <ul> <li>Describe Azure Arc</li> <li>Onboard Windows Server instances</li> <li>Connect hybrid machines to Azure from the Azure portal</li> <li>Use Azure Arc to manage Windows Server instances</li> <li>Restrict access with RBAC</li> </ul> <h3>13 - Configure and manage Hyper-V</h3> <ul> <li>Define Hyper-V</li> <li>Define Hyper-V Manager</li> <li>Configure Hyper-V hosts using best practices</li> <li>Configure Hyper-V networking</li> <li>Assess advanced Hyper-V networking features</li> <li>Define nested virtualization</li> </ul> <h3>14 - Configure and manage Hyper-V virtual machines</h3> <ul> <li>List the virtual machine configuration versions</li> <li>List the virtual machine generation versions</li> <li>List available VHD formats and types</li> <li>Create and configure VMs</li> <li>Determine storage options for VMs</li> <li>Define shared VHDs and VHD Sets</li> <li>Implement guest clusters using shared VHDX</li> </ul> <h3>15 - Secure Hyper-V workloads</h3> <ul> <li>Define guarded fabric</li> <li>Define the Host Guardian Service</li> <li>Explore TPM-trusted attestation</li> <li>Define KPS</li> <li>Determine key features of shielded VMs</li> <li>Compare encryption-supported and shielded VMs in a guarded fabric</li> <li>Implement a shielded VM</li> </ul> <h3>16 - Run containers on Windows Server</h3> <ul> <li>Define containers</li> <li>List the differences between containers and VMs</li> <li>Define Windows Server and Hyper-V containers and isolation modes</li> <li>Explore Docker</li> <li>Prepare a Windows Server 2019 host for container deployment</li> <li>Security, Storage, and Networking with Windows containers</li> </ul> <h3>17 - Orchestrate containers on Windows Server using Kubernetes</h3> <ul> <li>Define orchestration</li> <li>Define Kubernetes</li> <li>Deploy Kubernetes resources</li> <li>Create a Kubernetes cluster on Windows</li> <li>Define Azure Arc</li> <li>Connect an Azure Arc-enabled Kubernetes cluster to Azure Arc</li> </ul> <h3>18 - Plan and deploy Windows Server IaaS Virtual Machines</h3> <ul> <li>Describe Azure compute</li> <li>Describe Virtual Machine storage</li> <li>Deploy Azure Virtual Machines</li> <li>Create a windows Virtual Machine using the portal</li> <li>Create a windows Virtual Machine using Azure CLI</li> <li>Deploy Azure Virtual Machines using templates</li> <li>Describe additional management optimization options</li> </ul> <h3>19 - Customize Windows Server IaaS Virtual Machine images</h3> <ul> <li>Create a generalized image</li> <li>Create a new Virtual Machine from a managed image</li> <li>Create a managed image of a generalized virtual machine in Azure</li> <li>Create a Virtual Machine from a managed image</li> <li>Implement Azure Image Builder</li> <li>Create a windows Virtual Machine using Azure Image Builder template</li> <li>Create a Windows Virtual Machine with Azure Image Builder using PowerShell</li> </ul> <h3>20 - Automate the configuration of Windows Server IaaS Virtual Machines</h3> <ul> <li>Describe Azure Automation</li> <li>Implement Azure Automation with DSC</li> <li>Remediate noncompliant servers</li> <li>Describe Custom Script Extensions</li> <li>Configure a Virtual Machine by using DSC</li> </ul> <h3>21 - Deploy and manage DHCP</h3> <ul> <li>Use DHCP to simplify IP configuration</li> <li>Install and configure the DHCP role</li> <li>Configure DHCP options</li> <li>Configure DHCP scopes</li> <li>Select DHCP high availability options</li> <li>Implement DHCP Failover</li> </ul> <h3>22 - Implement Windows Server DNS</h3> <ul> <li>Explore the DNS architecture</li> <li>Work with DNS zones and records</li> <li>Install and configure the DNS role</li> <li>Implement DNS forwarding</li> </ul> <h3>23 - Implement IP Address Management</h3> <ul> <li>Define IP Address Management</li> <li>Deploy IP Address Management</li> <li>Administer IP Address Management</li> <li>Configure IP Address Management options</li> <li>Manage DNS zones with IP Address Management</li> <li>Manage DHCP servers with IP Address Management</li> <li>Use IP Address Management to manage IP addressing</li> </ul> <h3>24 - Implement remote access</h3> <ul> <li>Examine the remote access options in Windows Server</li> <li>Select and set up VPNs</li> <li>Use NPS to create and enforce network access policies</li> <li>Plan and implement NPS</li> <li>Deploy a PKI for remote access</li> <li>Use WAP as a reverse web proxy</li> </ul> <h3>25 - Implement hybrid network infrastructure</h3> <ul> <li>Describe Azure network topologies</li> <li>Implement Azure VPN options</li> <li>Create a route-based VPN gateway using the Azure portal</li> <li>Implement Azure ExpressRoute</li> <li>Configure Azure Virtual WAN</li> <li>Implement DNS in hybrid environments</li> </ul> <h3>26 - Implement DNS for Windows Server IaaS VMs</h3> <ul> <li>Understand Azure DNS</li> <li>Implement Azure DNS</li> <li>Create an Azure DNS zone and record using the Azure portal</li> <li>Implement DNS with Azure IaaS virtual machines</li> <li>Implement split-horizon DNS in Azure</li> <li>Troubleshoot DNS</li> </ul> <h3>27 - Implement Windows Server IaaS VM IP addressing and routing</h3> <ul> <li>Implement a virtual network</li> <li>Implement IaaS VM IP addressing</li> <li>Assign and manage IP addresses</li> <li>Configure a private IP address for a virtual machine using the Azure portal</li> <li>Create a virtual machine with a static public IP address using the Azure portal</li> <li>Implement IaaS virtual machine IP routing</li> <li>Implement IPv6 for Windows Server IaaS virtual machines</li> </ul> <h3>28 - Manage Windows Server file servers</h3> <ul> <li>Define the Windows Server file system</li> <li>List the benefits and uses of File Server Resource Manager</li> <li>Define SMB and its security considerations</li> <li>Configure SMB protocol</li> <li>Define Volume Shadow Copy Service</li> </ul> <h3>29 - Implement Storage Spaces and Storage Spaces Direct</h3> <ul> <li>Define the Storage Spaces architecture and its components</li> <li>List the functionalities, benefits, and use cases of Storage Spaces</li> <li>Implement Storage Spaces</li> <li>List the functionalities, components, benefits, and use cases of Storage Spaces Direct</li> <li>Implement Storage Spaces Direct</li> </ul> <h3>30 - Implement Windows Server Data Deduplication</h3> <ul> <li>Define the architecture, components, and functionality of Data Deduplication</li> <li>Define the use cases and interoperability of Data Deduplication</li> <li>Implement Data Deduplication</li> <li>Manage and maintain Data Deduplication</li> </ul> <h3>31 - Implement Windows Server iSCSI</h3> <ul> <li>List the functionalities, components, and use cases of iSCSI</li> <li>List the considerations for implementing iSCSI</li> <li>Implement iSCSI</li> <li>Configure high availability for iSCSI</li> </ul> <h3>32 - Implement Windows Server Storage Replica</h3> <ul> <li>List the functionalities and components of Storage Replica</li> <li>Examine the prerequisites for implementing Storage Replica</li> <li>Implement Storage Replica by using Windows Admin Center</li> <li>Implement Storage Replica by using Windows PowerShell</li> </ul> <h3>33 - Implement a hybrid file server infrastructure</h3> <ul> <li>Describe Azure File services</li> <li>Configure Azure Files</li> <li>Configure connectivity to Azure Files</li> <li>Describe Azure File Sync</li> <li>Implement Azure File Sync</li> <li>Deploy Azure File Sync</li> <li>Deploy Azure File Sync 2</li> <li>Manage cloud tiering</li> <li>Migrate from DFSR to Azure File Sync</li> </ul></div>

Microsoft AZ-900

Microsoft Certified Solutions Associate (MCSA)

Windows Server

Microsoft AZ-104

Microsoft AZ-303

Microsoft AZ-700

AZ-800T00 Administering Windows Server Hybrid Core Infrastructure

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong id="isPasted" style="color: rgb(34, 177, 77); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(34, 177, 77);">CPD Accredited, Interactive&nbsp;Short Course</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">2 hr session</li><li fr-original-style="" style="box-sizing: border-box;">What is Attention Deficit Disorder?</li><li fr-original-style="" style="box-sizing: border-box;">How can you best understand, and thus cope and help those affected?</li></ul><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Contents:</strong><ul id="isPasted" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What is ADHD</li><li fr-original-style="" style="box-sizing: border-box;">ADHD as part of the Autistic Spectrum</li><li fr-original-style="" style="box-sizing: border-box;">How to help you cope if you have ADHD</li><li fr-original-style="" style="box-sizing: border-box;">How to cope with children who have ADHD</li><li fr-original-style="" style="box-sizing: border-box;">Great for teachers and TAs in schools, others who work with people who have ADHD, and of course, those with ADHD themselves</li></ul><h2 fr-original-style="" style="box-sizing: border-box;">Benefits of this Short Course:</h2><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Boys are around 4 x as likely to have ADHD</li><li fr-original-style="" style="box-sizing: border-box;">Worldwide, 5% of people have it - that is 1 out of every 20!</li><li fr-original-style="" style="box-sizing: border-box;">The figure for this is estimated to be higher in the UK</li><li fr-original-style="" style="box-sizing: border-box;">This means that every single classroom in the UK will have at least one child or young people with Attention Deficit Hyperactive Disorder</li><li fr-original-style="" style="box-sizing: border-box;">Learn more about the condition and how you can help them cope and take part in &#39;normal&#39; life.</li></ul><h2 fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></h2>

CPD Accredited, Interactive Short Course
2 - 3.5 hr sessions
What is Attention Deficit Disorder?
How can you best understand, and thus cope and help those affected?
Course Contents:
What is ADHD
ADHD as part of the Autistic Spectrum
How to help you cope if you have ADHD
How to cope with children who have ADHD
Great for teachers and TAs in schools, others who work with people who have ADHD, and of course, those with ADHD themselves
Benefits of this Short Course:
Boys are around 4 x as likely to have ADHD
Worldwide, 5% of people have it - that is 1 out of every 20!
The figure for this is estimated to be higher in the UK
This means that every single classroom in the UK will have at least one child or young people with Attention Deficit Hyperactive Disorder
Learn more about the condition and how you can help them cope and take part in 'normal' life.




Pochat Training

Neurodiversity

ADHD (Attention Deficit Hyperactivity Disorder)

Coping With ADHD

Lincoln

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">At Noble, we deliver the SLII programme in a combination of <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong>in person and virtual sessions:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Part 1</strong> - a one-day module takes place <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">in person - there is NO option to attend virtually</em></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Parts 2 to 5</strong> - 4 x two-hour sessions delivered <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">virtually</em></strong> <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">- there is NO option to attend in person</em></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We blend self-directed learning, online discussions, interactive exercises, reflection, and offline assignments with a comprehensive personal leadership assessment/360 feedback tool.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Programme Overview</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Create individual success with a situational approach to leadership.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">With business moving at a blistering pace, there&rsquo;s more pressure than ever for leaders to be effective at managing successful teams. But often, they don&rsquo;t have the skills to be the agile, adaptive leaders they need to be, and they struggle to build meaningful connections and achieve results.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><img src="https://images.cademy.co.uk/noble-foods/1724427e-f924-4b7f-a1ca-7e8162b5a745/original.png" style="width: 576px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 576px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It&rsquo;s not for lack of effort or interest. Research has shown that most leaders are limited to a single leadership style&mdash;so they don&rsquo;t know how to unleash the potential of their people as their needs shift.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Leaders need to learn how to lead situationally. Blanchard&rsquo;s SLII&reg; empowers leaders to become adaptive&mdash;a requirement for our uncertain times. Backed by 40 years of research and an unmatched track record of results, The SLII Experience&trade; teaches your leaders how to lead situationally by giving their people the right support and direction at the right time.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">SLII enables leaders to build deeper relationships with their people, making every day more inspiring, motivating, and meaningful.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><img src="https://images.cademy.co.uk/noble-foods/78645ffb-283b-42a4-8c69-157fd9fe085e/original.png" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"></p>

At Noble, we deliver the SLII programme in a combination of in person and virtual sessions:
Part 1 - a one-day module takes place in person - there is NO option to attend virtually
Parts 2 to 5 - 4 x two-hour sessions delivered virtually - there is NO option to attend in person
We blend self-directed learning, online discussions, interactive exercises, reflection, and offline assignments with a comprehensive personal leadership assessment/360 feedback tool.
Programme Overview
Create individual success with a situational approach to leadership.
With business moving at a blistering pace, there’s more pressure than ever for leaders to be effective at managing successful teams. But often, they don’t have the skills to be the agile, adaptive leaders they need to be, and they struggle to build meaningful connections and achieve results.

It’s not for lack of effort or interest. Research has shown that most leaders are limited to a single leadership style—so they don’t know how to unleash the potential of their people as their needs shift.
Leaders need to learn how to lead situationally. Blanchard’s SLII® empowers leaders to become adaptive—a requirement for our uncertain times. Backed by 40 years of research and an unmatched track record of results, The SLII Experience™ teaches your leaders how to lead situationally by giving their people the right support and direction at the right time.
SLII enables leaders to build deeper relationships with their people, making every day more inspiring, motivating, and meaningful.


Noble Foods

The SLII Experience™ - Powering Inspired Leaders

Reading

Nottingham

Dickson Training Ltd

ILM Level 3 Award in Leadership and Management

Online Course

Classroom Course

<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Level 3 Award in Education and Training (RQF)</strong> formerly known as PTLLS, has been designed to introduce teaching for individuals who aspire or currently work in adult education. This includes FE colleges, training providers, workplace training departments and/or Local Authorities. It is a nationally recognised qualification and is also often the preference for employers to source as an accredited train-the-trainer qualification. This qualification includes written assignments and a practical micro-teach session, which can be completed remotely. &nbsp;</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Online Remote Tutor-led Sessions</strong></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This version of the course allows you to attend two days of online sessions led by an experienced tutor. Then come back online 2-3 weeks later to deliver your micro-teach session to your peers. Use this gap in time to prepare your micro-teach and complete the written work for the qualification. This allows you to fully complete in as little as 2-3 weeks. The micro-teach date is flexible and you can also enrol for self-study learning if preferred.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Units:</strong></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learners will achieve 12 credits across 3 units:</span></p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understanding roles, responsibilities and relationships in education and training</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understanding and using inclusive teaching and learning approaches in education and training</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understanding assessment in education and training</li></ul><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Assessments:</span></strong></span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This qualification is assessed by a portfolio of evidence which must cover all assessment criteria of the units selected. Assessment methods include:</span></p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">3 x written assignments.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">A micro-teach session</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Self-evaluation</li></ul><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style="color: rgb(58, 58, 58);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who should do this course?</strong></span><br fr-original-style="" style="box-sizing: border-box;"></span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The Level 3 Award in Education and Training (RQF) has been designed to introduce teaching for individuals who would like to work or currently work within FE Colleges, Independent Training Providers and/or Local Authorities.&nbsp;It can meet the needs of a range of trainee teachers, such as:</span></p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Individuals not currently teaching or training &ndash; achievement of the qualification does not require practice other than microteaching.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Individuals currently teaching and training, including those new to the profession &ndash; although the qualification does not require practice, opportunities may be made available to observe and provide feedback on a trainee teacher&rsquo;s practice; and</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Individuals currently working as assessors, who wish to achieve a qualification that introduces teaching.</li></ul><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style="color: rgb(58, 58, 58);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Pre-requisites</strong></span><br fr-original-style="" style="box-sizing: border-box;"></span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learners must be aged 19+ years to be enrolled in this course. You do not need to be in a current teaching or training role to complete this qualification.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Please note: course materials are provided in English and the practical assessment must be completed in English.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(58, 58, 58); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(58, 58, 58); font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Resources</strong></span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">In addition to our extensive online resources, learners will receive our resource pack by post, which includes:</span></p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learner Handbook</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Printed Training Manual/Workbook</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Printed copies of assignments and session plan templates</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Pen and highlighter</li></ul><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><img src="https://atctraining.net/wp-content/uploads/2022/05/WelcomePack-300x277.png" alt="" width="198" style="color: rgb(0, 0, 0); width: 160px; height: 156.768px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); width: 160px; height: 156.768px;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style="color: rgb(58, 58, 58);"></span><span style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style="color: rgb(58, 58, 58);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certificate</strong></span><br fr-original-style="" style="box-sizing: border-box;"></span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Upon successful completion, learners will receive an externally accredited certificate by Focus Awards, a nationally recognised and Ofqual-regulated awarding organisation.&nbsp;</span></p>

ATC Training Limited

The Level 3 Award in Education and Training (RQF) formerly known as PTLLS, has been designed to introduce teaching for individuals who aspire or currently work in adult education. This includes FE colleges, training providers, workplace training departments and/or Local Authorities. It is a nationally recognised qualification and is also often the preference for employers to source as an accredited train-the-trainer qualification. This qualification includes written assignments and a practical micro-teach session, which can be completed remotely.  

Online Remote Tutor-led Sessions

This version of the course allows you to attend two days of online sessions led by an experienced tutor. Then come back online 2-3 weeks later to deliver your micro-teach session to your peers. Use this gap in time to prepare your micro-teach and complete the written work for the qualification. This allows you to fully complete in as little as 2-3 weeks. The micro-teach date is flexible and you can also enrol for self-study learning if preferred.

Level 3 Award in Education and Training (Remote Online Tutor-led) PTLLS

Join Me For This 8 Week Qigong and Breathwork Online Course
HARNESSING THE POWER OF THE BREATH
The way we breathe affects everything we do, everything we think and everything we feel. It affects our sleep, our digestion, our immune system, our energy levels, our emotions, our ability to think clearly and our relationships, to name but a few.
In this course we will be combining my passions of Qigong and Breathwork to help bring us into balance so we can move though Autumn into winter full of peace and vitality.
Why Qigong and Breathwork?
Qigong is breathwork (Qi is Breath), it is an amazing way of opening and clearing the body, of making space for our healthy energy to flow. It allows us to stay relaxed and receptive without forcing or pushing. It is easy to learn and naturally attuned to your individual body and how it wants to expand, release and recharge.
Breathwork is simply bringing our conscious attention to our breath and is one of the most powerful ways we have to change our state at any given moment. In the course i will introduce you to eight different breath techniques to help you to breathe better. Commit to just 10mins a day and you’ll be amazed at the results you can achieve.
Everyone is welcome to join the course no matter your experience. 
When: 8th October 2024 – 5th December
Tuesday Evenings 6-7pm and Thursday mornings 9-9.30am (via Zoom)
Dates:
Tuesdays 6-7pm: October 8th, 15th, 22nd November 5th, 12th, 19th, 26th, December 3rd.
Thursdays 9-9.30am: October 10th, 17th, 24th, November 7th, 14th, 21st, 28th December 5th.

Price: £110 (Concessions £80: Super concession £60)
What is included: 
Eight live 60min evening zoom classes 
Eight live 30min morning meditation zoom classes 
Access to replays of all classes so you can catch up in your own time. 
Learn a Qigong routine for healthy lungs 
Learn how to clear the meridian pathways for increased vitality 
Learn 8 new powerful breath practices 
Access to private Whats App group to share experiences and ask questions 
Weekly supporting material for home practice :
– A Weekly video with a guided 10min Breath Practice 
– PDF – explanations of each practice 
– Key acupuncture points for self massage 

What will I get out of the course?
Reconnect with your breath
Learn how to improve your respiration
Learn to regulate your own nervous system
Access deeper body awareness
Less physical tension
Reduced pain
Improved mental clarity
Strengthened immune system 
Improved sleep
Improved digestion
Less stress and anxiety, depression and panic attacks
Deepening meditation practice
More energy
Just Breathe
Just Be

Sunhouse

Tai Chi

Meditation

Breathing Techniques

THE ART OF BREATH - Qi-Gong & Breathwork 

Concession

Super Concession

<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Learn how to maintain strong relationships with clients, tenants, investors and other stakeholders.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">On this webinar, we will share actionable strategies to elevate your client experience, build lasting connections, and stand out in today&rsquo;s competitive landscape. &nbsp;Additionally, we will also discuss effective techniques for establishing trust and building rapport with clients, including active listening, empathy, and effective communication strategies. Finally, we will also be discussing how to overcome common challenges encountered in client relationships and learn strategies for resolving conflicts maintaining positive interactions.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Whether you&rsquo;re a business owner, sales professional, consultant, or anyone responsible for managing client relationships, this webinar will equip you with the knowledge and skills needed to excel in today&rsquo;s competitive marketplace.</p>

Bayfield Training

Learn how to maintain strong relationships with clients, tenants, investors and other stakeholders.

On this webinar, we will share actionable strategies to elevate your client experience, build lasting connections, and stand out in today’s competitive landscape.  Additionally, we will also discuss effective techniques for establishing trust and building rapport with clients, including active listening, empathy, and effective communication strategies. Finally, we will also be discussing how to overcome common challenges encountered in client relationships and learn strategies for resolving conflicts maintaining positive interactions.

Whether you’re a business owner, sales professional, consultant, or anyone responsible for managing client relationships, this webinar will equip you with the knowledge and skills needed to excel in today’s competitive marketplace.

224 Courses in Belfast

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By Maximum Performance

The professional project manager (In-House)

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Telephone sales - inbound (In-House)

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