5 FCE courses

The Cambridge First Certificate in English (FCE) represents the third level examination of the “Cambridge in English for Speakers of Other Languages” classification and it is equivalent to a B2 (Upper Intermediate) level from the Common Framework for European languages. FCE Exam Registration The FCE exams are held on a monthly basis, and if interested, Castleforbes College will provide you with all the necessary information and preparation for the exam. All FCE exams are arranged in external certified centres located in Dublin.

Online tailored English course for all your needs with native English teachers.

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Please note: This training is delivered by a third party Tutor NOT The Makaton Charity. For any workshop information, to book, or to make payment please contact the Tutor directly. Level 1 Workshop (F2F) The Level 1 Workshop is the starting point for your Makaton journey. It is recommended for people who need to use Makaton at home and in their work, to develop the communication skills of others. Content Level 1 training provides a practical introduction to the Makaton Language Programme and a wider understanding of learning and communication difficulties. The Level 1 Workshop include how to start using Makaton in everyday situations; immediate needs, home, familiar people, food, events, activities and objects. You will also discover hints and tips for effective signing and symbol use to maximise communication. Accessibility Please indicate if you have any challenges or additional needs, so reasonable adjustments can be made to support your learning and participation. Entry criteria There is no entry criteria for this Workshop Study materials You will receive a Participant's Manual, which includes the Makaton symbols and signs that you learn in the workshop. You will also be given a certificate of attendance.  Please remember to keep your Level 1 training certificate in case you want to attend further Makaton training. After the workshop After completing Level 1 training you can continue on your Makaton journey by attending Level 2 training. INSTRUCTIONS This is a Level 1 course. The venue is easily accessible by public transport: close to Wimbledon mainline and District line. Also within reach from South Wimbledon Northern Line tube. Refreshments provided throughout the day and plenty of shops and cafes nearby for lunch. Invoice option available for Organisations on booking page. Tutor is also available for in-house workshops - email laura@signandshine.co.uk [laura@signandshine.co.uk] https://images.cademy.co.uk/71d75d6d-1650-49fa-b5e3-56d38a9d1e87/7aaa5683-470b-4278-83a9-fce7f57dda3f/original.pdfhttps://files.bookwhen.com/7toh9efoxzta/gzdgqa4sd5q6/uploaded_file -------------------------------------------------------------------------------- Privacy Statement [https://files.bookwhen.com/7toh9efoxzta/gzdgqa4sd5q6/uploaded_file] 📎 Privacy_Statement.pdf https://images.cademy.co.uk/71d75d6d-1650-49fa-b5e3-56d38a9d1e87/91b6d84c-8fec-4f32-83e7-dbfdce7f9b3f/original.pdfTerms And Conditions Updated 2022 [https://files.bookwhen.com/7toh9efoxzta/qyoyc9m5ir9w/uploaded_file] 📎 Terms_and_Conditions_updated_2022.pdf

Duration 3 Days 18 CPD hours This course is intended for Deployment engineer Sales engineer Overview After taking this course, you should be able to: Describe the components, protocols, and call flow of Cisco Packaged Contact Center Enterprise (PCCE) by referencing the discovery platform to prepare for further scripting and configuration activities. Run the CCE Bulk Import utility using the CCE Web Administration tool to develop a base line CCE configuration. Configure an advanced VoiceXML (VXML) application implementing DB lookup functionality and digit collection using Call Studio and CCE Scripting tools; present call data collected from the caller to the Agent desktop. Provision CCE to support Cisco Unified Communications Manager (CUCM) calls to the Contact Center using CUCM and CCE configuration tools. This functionality enables CCE Route Requests from CUCM to support contacts initiated from a CUCM managed device (Gateways, Phones, Line Side Interactive Voice Response [IVR] Ports). This functionality can also enable non-Contact Center calls and calls handled by Agents, whether existing or new. Access and deploy custom gadgets to the Finesse desktop using the CCE Web Administration tool to further enhance functionality of the Finesse Agent Desktop. Successfully deploy Mobile Agent in a CCE Environment. Successfully deploy Post Call Survey in a CCE Environment. The Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 course teaches you how to execute advanced administration tasks associated with the Cisco Contact Center Enterprise (CCE) solution. PCCE REVIEW * Review PCCE Architecture and Components Review PCCE Protocols INTRODUCING BULK IMPORT TOOLS * Use the PCCE Bulk Import Tool Use Bulk Import Templates CONFIGURING ADVANCED SCRIPTING AND CCE DATA EXCHANGE * Design for Advanced Scripting CCE Data Exchange CISCO UNIFIED COMMUNICATIONS MANAGER INITIATED CALL FLOWS * Understand Transfer Types and Cisco Unified Custom Voice Portal (CVP) Call Flow Models Describe Subsequent Transfers USING GADGETS TO CUSTOMIZE THE FINESSE DESKTOP * Obtain Finesse Custom Gadgets Deploy Finesse Custom Gadgets IMPLEMENTING MOBILE AGENT * Examine Mobile Agent Functionality Identify Mobile Agent Architecture and Components IMPLEMENTING POST CALL SURVEY * Examine Post Call Survey Functionality Configure Post Call Survey LAB PRACTICE * Review Discovery Navigate CCE Discovery Architecture and Components Import Bulk Data Create a VXML Application Using Call Studio Configure Precision Queues Create a CCE Routing Script Customize the Finesse Desktop Test Your Call Flow Configure Cisco Unifi