Name: Hybrid Vehicle, Car Restoration and First Aid at Work - QLS Endorsed
Price: 399 GBP
Availability: InStock

<p>Recent statistics highlight the critical importance of mental health professionals in today's society. With a significant increase in the prevalence of mental health issues, depression, and the complexities surrounding child psychology, the demand for qualified professionals in these areas has never been higher. Our <strong>Counselling: Mental Health, Depression &amp; Child Psychology at  QLS Endorsed Diploma</strong> bundle course, focusing on "Mental Health, Depression, &amp; Child Psychology", is designed to equip learners with the theoretical knowledge and insights necessary to address these pressing issues. This unique bundle includes QLS Endorsed Courses and CPD QS Accredited Courses, alongside valuable modules on personal development and career growth, making it a pivotal step for those looking to enhance their understanding and impact in the field of mental health.</p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01</strong>: Award in Depression Counselling at QLS Level 2</li><li><strong>Course 02:</strong> Diploma in Mental Health Counselling at QLS Level 5</li><li><strong>Course 03</strong>: Diploma in Child Psychology at QLS Level 7</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 04</strong>: Mental Health and Psychiatry Training - Online</li><li><strong>Course 05</strong>: Mental Health with Positive Psychology</li><li><strong>Course 06:</strong> Food, Fitness &amp; Mental Health</li><li><strong>Course 07:</strong> Mental Freedom: Freedom From Pain</li><li><strong>Course 08:</strong> Food, Fitness &amp; Mental Health</li><li><strong>Course 09:</strong> Child and Adolescent Mental Health</li><li><strong>Course 10:</strong> Biohacking Your Physical and Mental Health</li><li><strong>Course 11:</strong> Self-Help Psychology: Mental Freedom</li></ul><p>Take your career to the next level with our bundle that includes technical courses and five guided courses focused on personal development and career growth.</p><ul><li><strong>Course 12:</strong> Career Development Plan Fundamentals</li><li><strong>Course 13: </strong>CV Writing and Job Searching</li><li><strong>Course 14: </strong>Networking Skills for Personal Success</li><li><strong>Course 15:</strong> Ace Your Presentations: Public Speaking Masterclass</li><li><strong>Course 16:</strong> Decision Making and Critical Thinking </li></ul><p>Seize this opportunity to elevate your career with our comprehensive bundle, endorsed by the prestigious QLS and accredited by CPD. Counselling: Mental Health, Depression &amp; Child Psychology at  QLS Endorsed Diploma.</p><strong><strong>Learning Outcomes</strong></strong><ul><li>Understand the fundamental principles underlying depression counselling, mental health counselling, and child psychology.</li><li>Gain insights into the latest research and theoretical models in mental health, depression, and child psychology.</li><li>Develop an understanding of the psychological aspects of mental health issues and how they impact individuals across different life stages.</li><li>Learn strategies for promoting mental health and wellbeing through positive psychology, nutrition, fitness, and biohacking.</li><li>Acquire knowledge on how to support children and adolescents facing mental health challenges.</li><li>Enhance personal development skills such as CV writing, job searching, networking, public speaking, decision-making, and critical thinking.</li></ul><p>This course bundle is a comprehensive exploration of "Mental Health, Depression, &amp; Child Psychology", crafted to provide a deep theoretical understanding of these crucial areas. The curriculum is designed to offer learners an in-depth look into the complexities of mental health, the nuances of depression counselling, and the intricacies of child psychology. Through a series of QLS Endorsed and CPD QS Accredited courses, participants will explore various aspects of mental health and psychiatry, understand the role of food, fitness, and lifestyle in mental wellbeing, and delve into the specifics of child and adolescent mental health. Additionally, this bundle includes modules aimed at personal development and career growth, focusing on essential skills such as career planning, CV writing, networking, and public speaking. This holistic approach ensures that learners not only gain theoretical knowledge but also develop skills critical for personal and professional success.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        160 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Individuals interested in starting or advancing their career in the fields of mental health, counselling, or psychology.</li><li>Educators and teachers looking to understand the mental health needs of children and adolescents.</li><li>Healthcare professionals wishing to expand their knowledge in mental health and depression counselling.</li><li>Parents and guardians seeking to better understand child psychology and support the mental health of their children.</li><li>Career changers interested in the field of mental health and seeking foundational knowledge.</li><li>Professionals in any field looking to enhance their understanding of mental health for personal development or to support colleagues and employees.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Certified Depression Counsellor</li><li>Mental Health Counsellor</li><li>Child Psychologist</li><li>Wellness Coach focusing on mental health and lifestyle</li><li>Mental Health and Wellbeing Advisor in educational settings</li><li>HR Professional with a focus on employee mental health</li><li>Public Speaker and Educator on Mental Health Awareness</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>13 CPD Quality Standard Certificates</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>3 QLS Endorsed Certificates</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Compliance Central

Counselling: Mental Health, Depression & Child Psychology at  QLS Endorsed Diploma

General Admission

<p><strong>Did you know that lack of development and opportunities is one of the main reasons for high employee turnover? Essentially, training is the golden ticket for keeping employees stimulated, engaged, and loyal - that's what Training Express specialises in.</strong></p><p>_____________________________________________________________________</p><p>This <strong>Leadership Management &amp; Supervision for Team Leader </strong>course is an in-depth training course for managers, team leaders and supervisors who are new to their role or wish to update their existing management techniques. Also, anyone interested in building leadership management skills can take this course without any hesitation. This Leadership Management &amp; Supervision for Team Leader course covers all the necessary approaches to learning leadership from scratch to advanced level. Both individual and team-leaders can be benefited from this comprehensive leadership &amp; management training.</p><p>This Leadership &amp; Management bundle includes <strong>40 Premium Courses</strong>, where you will <strong>learn to productively lead people, teams, and organisations and develop tools to analyse business situations.</strong></p><p>_____________________________________________________________________</p><p><strong>What we are Offering:</strong></p><ul><li>FREE Admin Dashboard</li><li>Dedicated Business Dashboard</li><li>Full Analytical Reporting &amp; User Management</li><li>Dedicated Account Manager</li><li>Instant Certification &amp; Validation</li><li>24/7 Expert Support &amp; Customer Service</li></ul><p><strong>Trusted by Over 100,000+ Students &amp; Organisation Around the World!<br /></strong></p><p><strong>_____________________________________________________________________</strong></p><p><strong>Courses in this Leadership Management &amp; Supervision for Team Leader Training included:</strong></p><ul><li><strong>Course 01:</strong> Leadership &amp; Management</li><li><strong>Course 02:</strong> Managing Behaviour</li><li><strong>Course 03:</strong> Coaching &amp; Mentoring</li><li><strong>Course 04:</strong> Strategic Planning and Analysis for Marketing</li><li><strong>Course 05:</strong> Budget Forecast</li><li><strong>Course 06:</strong> Team Management</li><li><strong>Course 07:</strong> Time Managing in the Workplace</li><li><strong>Course 08:</strong> Public Speaking</li><li><strong>Course 09:</strong> Life Coaching</li><li><strong>Course 10:</strong> Body Language</li><li><strong>Course 11:</strong> Motivational Interviewing</li><li><strong>Course 12:</strong> Managing Performance</li><li><strong>Course 13:</strong> Managing Stakeholder</li><li><strong>Course 14:</strong> Problem-Solving Skills</li><li><strong>Course 15:</strong> Communication Skills</li><li><strong>Course 16:</strong> Decision-Making and Critical Thinking</li><li><strong>Course 17:</strong> Equality &amp; Diversity</li><li><strong>Course 18:</strong> Cross-Cultural Awareness</li><li><strong>Course 19:</strong> Effective Organisational Reporting</li><li><strong>Course 20:</strong> Presentation Skills</li><li><strong>Course 21:</strong> Managing People</li><li><strong>Course 22:</strong> Project Planning and Execution</li><li><strong>Course 23:</strong> Safer Recruitment Training</li><li><strong>Course 24:</strong> Effective Delegation</li><li><strong>Course 25:</strong> Business Analysis</li><li><strong>Course 26:</strong> GDPR</li><li><strong>Course 27:</strong> UK Employment Law</li><li><strong>Course 28:</strong> PR: Public Relations</li><li><strong>Course 29:</strong> CRM - Customer Relationship Managing</li><li><strong>Course 30:</strong> Workplace Productivity</li><li><strong>Course 31:</strong> Workplace Confidentiality</li><li><strong>Course 32:</strong> Human Rights</li><li><strong>Course 33:</strong> Project Management</li><li><strong>Course 34:</strong> Leadership Skills</li><li><strong>Course 35:</strong> Mastering Organizational Chaos Course</li><li><strong>Course 36:</strong> Quality Assurance (QA)</li><li><strong>Course 37:</strong> Unconscious Bias Training</li><li><strong>Course 38:</strong> Line Manager Training</li><li><strong>Course 39:</strong> Six Sigma</li><li><strong>Course 40: </strong>Negotiation Skills</li></ul><p><strong>A Capable Leader is an integral part of every organisation. If proper leadership &amp; management is absent, the workforce and the whole business, in general, can never reach their full potential.</strong></p><p>Although Leadership &amp; Management are two different concepts, they are intrinsically interconnected. Therefore, a strategic combination of Leadership &amp; Management is needed if an organisation wants to succeed and perform at its best.</p><p>Throughout the Leadership &amp; Management program, you'll learn from the most successful entrepreneurs of our time who have built multiple successful businesses and have coached thousands of entrepreneurs and business leaders around the world. With their guidance, you'll gain the knowledge and expertise you need to achieve your own leadership goals.</p><p>You'll learn how to communicate effectively with your team, inspire and motivate them to achieve their goals and manage conflict in a productive way. You'll also learn how to set goals and develop a clear vision for your team, so you can guide them toward success.</p><p>But the Roadmap to Leadership &amp; Management course isn't just about theory. You'll get plenty of theoretical knowledge and practical examples that will help you apply what you've learned in real-world situations. By the end of the Leadership Management &amp; Supervision for Team Leader program, you'll be equipped with the skills and knowledge you need to be a successful leader in any industry.</p><p>So, if you're ready to take your career to the next level and become the kind of leader who inspires and motivates your team to achieve great things, sign up for the <strong>Roadmap to Leadership &amp; Management</strong> course today!</p><p>This comprehensive Leadership Management &amp; Supervision for Team Leader course covers everything about for you to become a more successful leader, improve communication, make better decisions, manage conflict, and lead others through times of change.</p><p>_____________________________________________________________________</p><p><strong>Learning Outcomes</strong></p><ul><li>Understanding Leadership &amp; Management Theories</li><li>How to create and improve a high-performance team</li><li>How to manage a business by motivating employees, organisational skills</li><li>Learn some fundamentals of communication skills, negotiation techniques, managing meetings and giving feedback, and managing stress</li><li>How to deal with office politics and manage conflicts as a leader</li><li>In-depth about proper risk assessment</li><li>Learn the corporate responsibilities and ethics</li><li>Demonstrate strong leadership and managerial skills</li><li>Feel confident in leading teams and individuals</li><li>Make use of a range of leadership theories</li><li>Positively contribute towards team development</li><li>Influence individuals to achieve their goals</li><li>Improve their one-to-one communication skills</li></ul><p>_____________________________________________________________________</p><p><strong>Accreditation</strong></p><p>All of our courses included in this Leadership Management &amp; Supervision for Team Leader bundle are fully <strong> CPD accredited</strong>, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Leadership Management &amp; Supervision for Team Leader course, you will immediately be sent digital certificates for the bundle courses.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        400 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone with a knack for learning new skills can take this Leadership Management &amp; Supervision for Team Leader bundle, including:</p><ul><li>Team Leader</li><li>Manager</li><li>Trainer</li><li>CEO</li><li>New Manager</li><li>Supervisor</li><li>Heads of Department</li><li>Business Owner</li><li>Director</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal requirements for this bundle courses to be enrolled.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Along with business ownership, this Leadership &amp; Management course could open an opportunity for an extensive range of job titles, such as:</p><ul><li>Team Leader</li><li>Manager</li><li>Controller</li><li>Principal</li><li>Assistant Manager</li><li>Office Executive</li><li>Chief Executive Officer (CEO)</li><li>Managing Director</li><li>Project Supervisor</li><li>Line Manager</li><li>HR and Admin</li><li>Chief Operations Officer (COO)</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital Certificates</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p></div>

                        </div>

Training Express

Leadership & Management Course

<p><strong>According to the Health and Safety Executive (HSE), in 2019/20, there were 693,000 non-fatal injuries in the workplace, and 111 workers lost their lives. It is essential to ensure the health and safety of employees in any workplace to avoid such accidents. The Workplace Health and Safety course aims to equip individuals with the knowledge and skills needed to identify and mitigate potential hazards in the workplace.</strong></p><p>The workplace can be a hazardous setting. Employees are more prone to accidents and health concerns when they work longer hours. This CDP accreditation course covers critical aspects of workplace health and safety, such as electrical and fire safety, recognising common workplace risks and performing risk assessments quickly, and coping with diverse health and safety hazards.</p><p><strong>What makes this Workplace Health and Safety at QLS Level 5 course so desirable? </strong></p><p>After completing this online course , you will be able to:</p><ul><li>Practice and ensure health and safety laws in workplace</li><li>Identify the common risks in the workplace and efficiently do the task of risk assessment</li><li>Report accidents and ill health at work</li><li>Realise the importance of safety in different work settings</li><li>Deal with the other health and safety hazards at work place like slips, trips, vibration and radiation etc.</li></ul><p>Develop new abilities with this Level 5 course - strengthen your confidence, nurture a growth mindset, and flourish as an individual and a professional.</p><p><strong>Learning Objectives </strong></p><ul><li>Know the laws regarding health and safety in the workplace.</li><li>Learn about electrical and fire safety at the workplace.</li><li>Identify common workplace risks and perform risk assessments efficiently.</li><li>Deal with various workplace health and safety hazards such as slips, trips, vibration, and radiation, among others.</li></ul><p>One Education's skillfully created course curriculum, affordable and flexible facilities, and passion to offer high-quality training provide you with the competitive advantage you've been seeking for. This uniquely tailored course makes online learning as efficient and easy as possible. This course will motivate you to learn, develop, and participate in an exceptional e-learning journey, while also upgrading your CV &amp; competence and introducing you to new possibilities to further your career development. You will discover the principles of safeguarding and learn the key aspects as you advance through the modules of this course -</p><p><strong>Course Curriculum:</strong></p><p>Here is a curriculum breakdown:</p><p><strong>Workplace Health and Safety at QLS Level 5</strong></p><ul><li>Health and Safety at Work and the Laws</li><li>Managing for Health and Safety</li><li>Risk Assessment and Common Risks</li><li>Workplace Health,and Welfare</li><li>Accidents and Ill Health at Work</li><li>Electrical, Fire and Gas Safety</li><li>Safety in Different Work Settings</li><li>Work Equipment Hazards and Risk Control</li><li>Other Health and Safety Hazards at Work</li></ul><p><strong>How is the course assessed?</strong></p><p>To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score displayed for your perusal. For each test, the pass mark will be set to 60%.</p><p>When all tests have been successfully passed, you will be able to claim a certificate endorsed by the Quality Licence Scheme.</p><p><strong>Certificate of Achievement</strong></p><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>After successfully completing the course, learners will get an endorsed certificate (included with the course) delivered right at their doorstep by post, without paying a single penny! Please note that learners residing outside the UK have to pay a £10 postage charge.</p><p><strong>CPD Accredited Certification from One Education</strong></p><p>After successfully completing the MCQ assessment of this course, you will also qualify for a CPD Accredited Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        150 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>There are no prerequisites for this course. This course is completely online. This course can be enrolled by:</p><ul><li>Students</li><li>Job seekers in this field.</li><li>Anyone wanted to know about occupational health and safety.</li><li>Anyone working in this field and wanting to polish their knowledge</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <ul><li>Prerequisites: None</li><li>Age Limit: 16+</li><li>Gadgets: Smart devices and stable internet connection</li><li>Others: A keen interest in safe workenvironment</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Learners can look for diverse career opportunities after studying in this field. Career opportunities may include:</p><ul><li>Health and safety adviser (Salary: £22,000 to £50,000)</li><li>Health promotion specialist (Salary: £21,000 to £40,000)</li><li>Health service manager (Salary: £25,368 to £63,862)</li><li>Health trainer (Salary: £18,700 to £28,500)</li></ul>
                        </div>

One Education

Workplace Health and Safety at QLS Level 5 Course

<p><strong>If you love communicating with people and want to advance your career in the HR management, then you are on the right page and this HR management course is meant for you!</strong></p><p>HR management deals with everything from hiring and training employees to apply employment laws and relocation benefits. With our top notch HR management course, you'll gain knowledge on how to evaluate jobs, screen candidates, hire staff, train staff, and manage salaries and benefits.</p><p>Additionally, you'll discover effective ways to communicate with workers at all levels and handle other HR management processes. HR management requires frequently participate in the implementation of substantial business changes. In addition, HR management also entails regularly communicating with top management to coordinate the operations of the organisation.<br /><br /></p><p><strong>This HR Management Complete Career Guide includes the following courses:</strong></p><ul><li><strong>Course 01:</strong> HR Management Course</li><li><strong>Course 02: </strong>UK Employment Law</li><li><strong>Course 03: </strong>Diversity and Equality in Workplace Level 3</li><li><strong>Course 04: </strong>Handling and Managing Difficult Conversations</li><li><strong>Course 05: </strong>Pension</li><li><strong>Course 06: </strong>GDPR Training Course</li><li><strong>Course 07: </strong>Workplace Professionalism Certificate</li><li><strong>Course 08: </strong>Goal Setting and Accomplishment</li><li><strong>Course 09: </strong>Change Management</li><li><strong>Course 10: </strong>Meeting Management Online</li><li><strong>Course 11: </strong>Leadership and Management Diploma</li><li><strong>Course 12: </strong>Team Management</li></ul><p><strong>Complete Career Guide UK - 2024</strong></p><ul><li><strong>Course 13:</strong> Professional CV Writing and Job Searching</li><li><strong>Course 14:</strong> Communication Skills Training</li><li><strong>Course 15: </strong>Career Development Training</li><li><strong>Course 16:</strong> Time Management</li><li><strong>Course 17:</strong> Returning to Work Training</li><li><strong>Course 18:</strong> Level 3 Diploma in Project Management</li><li><strong>Course 19:</strong> Leadership Skills</li><li><strong>Course 20</strong>: Body Language</li><li><strong>Course 21</strong>: Interview and Recruitment</li></ul><p><strong>Key Features</strong></p><ul><li>CPD- Accredited HR Management course</li><li>Instant HR Management e-certificate</li><li>Fully online, interactive HR Management course with audio voiceover</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Enrol now in this </strong><strong>HR Management course to excel!</strong></p><p><strong>Learning outcome:</strong></p><ul><li>Analyse HR management practice and theory from a broad perspective.</li><li>Identify the duties of the HR department.</li><li>Clearly understand the various HR management roles.</li><li>Recognise each stage of the hiring and selection process for employees.</li><li>Make sure the workplace adheres to best practices for health and safety.</li><li>Demonstrate a working knowledge of employment contracts.</li></ul><p><strong>Accreditation</strong></p><p>All of our courses are fully accredited, including this HR Management Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in HR Management.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your HR Management Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our HR Management Course certification has no expiry dates, although we do recommend that you renew them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        210 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This HR Management Course can be taken by anyone who wants to understand more about the topic. With the aid of this HR Management course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this HR Management Course is ideal for:</p><ul><li>Students</li><li>Management graduates.</li><li>Business professional.</li><li>People who are already employed in related fields and want to advance their careers</li><li>Anyone who wants to enrich knowledge in this field.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol on this HR Management Course. You just need to have an interest in HR Management Course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this HR Management Course you will have a variety of careers to choose from. The following job sectors of HR Management Course are:</p><ul><li>Human Resources Manager - £40K to £60K/year.</li><li>Recruitment Consultant - £20K to £35K/year.</li><li>Diversity and Inclusion Officer - £25K to £45K/year.</li><li>Training and Development Manager - £30K to £50K/year.</li><li>Employee Relations Advisor - £25K to £40K/year.</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

HR Management Diploma with Complete Career Guide Course

<p>Get ready for an exceptional online learning experience with the <strong>Business Studies, Business Management, Marketing, Sales, Accounting and Finance </strong>bundle! This carefully curated collection of<strong> 20 premium courses</strong> is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations.</p><p>The Business Management &amp; Sales package is dynamic, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Business Management &amp; Sales package has something for everyone.</p><p>As part of the Business Management &amp; Sales, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Business Studies, Business Management, Marketing, Sales, Accounting and Finance bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth!</p><p><strong>This Bundle Comprises the Following </strong><strong>Business Studies, Business Management, Marketing, Sales, Accounting and Finance </strong><strong>CPD-accredited courses:</strong></p><ul><li><strong>Course 01: </strong>Business Management</li><li><strong>Course 02: </strong>Business Studies</li><li><strong>Course 03: </strong>Business Law</li><li><strong>Course 04: </strong>Business Intelligence Analyst</li><li><strong>Course 05:</strong> Business Performance Management</li><li><strong>Course 06: </strong>Project Management</li><li><strong>Course 07:</strong> Marketing</li><li><strong>Course 08: </strong>Marketing Strategies for Business</li><li><strong>Course 09:</strong> Marketing Secrets for High Sales</li><li><strong>Course 10: </strong>Lead Generation with Attraction Marketing for Business</li><li><strong>Course 11: </strong>Sales Skills</li><li><strong>Course 12: </strong>Creating Highly Profitable Sales Funnels</li><li><strong>Course 13: </strong>How To Build Sales Funnels With ClickFunnels</li><li><strong>Course 14: </strong>Social Media Marketing Course -The Step by Step Guide</li><li><strong>Course 15: </strong>Digital Marketing: The Ultimate Guide to Strategic Marketing</li><li><strong>Course 16: </strong>Affiliate Marketing Passive Income Made Easy</li><li><strong>Course 17: </strong>Diploma in Customer Relationship Management (CRM)</li><li><strong>Course 18:</strong> Data Analysis and Forecasting in Excel</li><li><strong>Course 19: </strong>Time Management Training - Online Course</li><li><strong>Course 20: </strong>Decision-Making and Critical Thinking</li></ul><p><strong>What will make you stand out?</strong></p><p>Upon completion of this online Business Studies, Business Management, Marketing, Sales, Accounting and Finance bundle, you will gain the following:</p><ul><li>CPD QS Accredited Proficiency with this Business Management &amp; Sales bundle</li><li>After successfully completing the Business Management &amp; Sales bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities.</li><li>Lifetime access to the whole collection of learning materials in this Business Management &amp; Sales bundle</li><li>The online test with immediate results</li><li>You can study and complete the Business Management &amp; Sales bundle at your own pace.</li><li>Study for the Business Management &amp; Sales bundle using any internet-connected device, such as a computer, tablet, or mobile device.</li></ul><p>Each course in this Business Studies, Business Management, Marketing, Sales, Accounting and Finance bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This Business Management &amp; Sales bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development.</p><p>Embrace the future of learning with Business Studies, Business Management, Marketing, Sales, Accounting and Finance, a rich anthology of 30 diverse courses. Our experts handpick each course in the Business Management &amp; Sales bundle to ensure a wide spectrum of learning opportunities. This Business Management &amp; Sales bundle will take you on a unique and enriching educational journey.</p><p>The Business Studies, Business Management, Marketing, Sales, Accounting and Finance bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Business Management &amp; Sales bundle offers you the flexibility and convenience to learn at your own pace. Make the Business Management &amp; Sales package your trusted companion in your lifelong learning journey.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        200 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Business Studies, Business Management, Marketing, Sales, Accounting and Finance bundle is perfect for:</p><ul><li><strong>Aspiring Business Professionals: </strong>Ideal for individuals aiming to enter various sectors of the business world, from management to finance.</li><li><strong>Current Employees Seeking Advancement:</strong> Employees in the business sector looking to enhance their skills and advance to higher-level positions.</li><li><strong>Entrepreneurs and Business Owners: </strong>Suitable for those planning to start their own business or who already run one and wish to improve their managerial and financial acumen.</li><li><strong>Students Considering Business Degrees</strong>: A great primer for students contemplating business studies or related fields at the university level.</li><li><strong>Career Changers</strong>: Individuals looking to transition into a business-oriented career from a different field, providing them with foundational knowledge and skills.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You are warmly invited to register for this Business Studies, Business Management, Marketing, Sales, Accounting and Finance bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Upon Business Studies, Business Management, Marketing, Sales, Accounting and Finance course completion, you can expect to:</p><ul><li>Business Analyst</li><li>Marketing Manager</li><li>Sales Manager</li><li>Human Resources Manager</li><li>Entrepreneur</li><li>Financial Analyst</li><li>Account Manager</li><li>Project Manager</li><li>Consultant</li><li>Chief Executive Officer (CEO)</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Certificates</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Business Studies, Business Management, Marketing, Sales, Accounting and Finance

School of Business and Technology London

OTHM Level 7 Diploma in Human Resource Management

Hudson

5 day live online class
Total duration: 15 hours
Classes run once a month from 18:30-21:30 GMT (13:30-14:30 EST) over a 5 day period

IASSC Lean Six Sigma Green Belt (Exam Included) – 5 Day Evening Live Online Class

General admission

<div> <p><strong>This Course at a Glance </strong></p> <ul> <li>Define manual handling and identify the risks associated with it</li> <li>Describe the proper approach and application of manual handling</li> <li>Comply with the rules and regulations by understanding the necessary legislation</li> <li>Identify the safe handling techniques and develop safe handling habits</li> <li>Examine every manual situation you come across, identifying dangers and deciding when to use mechanical aids.</li> <li>Evaluate the effects of improper handling on the body and the dangers that come with it</li> <li>Discover the most practical manual handling solutions</li> </ul> </div> <h2>Manual Handling Training Course Overview</h2> <p>Employers have a <b>legal duty</b> to ensure their employees are safe from any risk of injury associated with hazardous manual handling. <b>The </b><b>Manual Handling Operations Regulations of 1992 clearly mandate that employees must be taught manual handling procedures</b>, including the use of any equipment provided by their company to properly handle loads. Employees who receive manual handling training are better able to do manual handling activities safely, lowering their risk of harm.</p> <p>This Manual Handling Training Course covers the definition of manual handling as well as the legislations and regulations that apply to manual handling duties. It then goes on to discuss <b>safe handling procedures and how to create healthy manual handling habits</b>. This course offers organisations the required information and training to better understand the hazards associated with manual handling, how to conduct a risk assessment, and how to implement suitable control measures. This course concludes with some practical suggestions including the usage of mechanical aids.</p> <p><b>Manual handling injuries</b> are thought to be <b>responsible for 21% of all nonfatal occupational injuries</b>, as well as a third of all musculoskeletal diseases (MSDs). Manual handling, or more precisely, poor manual handling, can result in dreadful injuries that can render a person completely immobile for a period of time. Therefore, it is extremely important for all employers to train their employees in manual handling to ensure the workplace complies with the approved safety standards.</p> <p>Upon successful completion of this Manual Handling Training Course, you will be trained to conduct effective manual handling risk assessments within the workplace.</p> <p><b>Please note that this is an awareness course only if your duties include manual handling you will also need further practical training, you can get in touch with us to arrange this.</b></p> <h3>Who should take this course?</h3> <p>This Manual Handling Training Course is primarily aimed at:</p> <ul> <li>Warehouse and factory workers</li> <li>Heavy manual labourers</li> <li>Construction workers</li> <li>Delivery man</li> <li>Agricultural employees</li> <li>Lifting and material-handling workers</li> </ul> <p>This course is however not limited to employees involved in manual handling operations; it also applies to employers responsible for planning, supervising, or managing the health and safety of their staff.</p> <h3>Entry Requirements</h3> <ul> <li>There are no academic entry requirements for this Manual Handling Training Course Online course, and it is open to students of all academic backgrounds.</li> <li>However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection.</li> </ul> <h3>Assessment Method</h3> <p>This Manual Handling Training Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%.</p><h2><b>Course Curriculum</b></h2> <div id="la-course-curriculum"> <div> <div>  Module 1: What is Manual Handling <span></span>  <div> </div> </div> <div>  Module 2: Manual Handling Regulations <span></span>  <div> </div> </div> <div>  Module 3: Safe Handling <span></span>  <div> </div> </div> <div>  Module 4: Learning Safe Handling Habits <span></span>  <div> </div> </div> <div>  Module 5: Practical Manual Handling Solutions <span></span>  <div> </div> </div> <div>  Module 6: Use of Mechanical Aids <span></span>  <div> </div> </div> </div> </div><h2><b>Recognised Accreditation</b></h2> <div> <h3>CPD Certification Service</h3> <p>This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.</p> <h3>Quality Licence Scheme Endorsed</h3> <p>The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.</p> </div> <p> </p> <p> </p><h2><b>Certificate of Achievement</b></h2> <h3>Endorsed Certificate from Quality Licence Scheme</h3> <p>After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is Â£65.</p> <h3>Certificate of Achievement from Lead Academy</h3> <p>After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of Â£12, and there is an additional fee to obtain a printed copy certificate which is Â£35.</p> <p> </p><h2><b>FAQs</b></h2> <div id="accordionPanelsStayOpenExample"> <div> <h3 id="panelsStayOpen-heading21">  Is CPD a recognised qualification in the UK?  </h3> <div id="panelsStayOpen-collapse21"> <div> <p>CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. </p> </div> </div> </div> <div> <h3 id="panelsStayOpen-heading23">  Are QLS courses recognised?  </h3> <div id="panelsStayOpen-collapse23"> <div> <p>Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. </p> </div> </div> </div> <div> <h3 id="panelsStayOpen-heading25">  When will I receive my certificate?  </h3> <div id="panelsStayOpen-collapse25"> <div> <p>For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. </p> </div> </div> </div> <div> <h3 id="panelsStayOpen-heading27">  Can I pay by invoice?  </h3> <div id="panelsStayOpen-collapse27"> <div> <p>Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. </p> </div> </div> </div> <div> <h3 id="panelsStayOpen-heading29">  Can I pay via instalment?  </h3> <div id="panelsStayOpen-collapse29"> <div> <p>Yes, you can pay via instalments at checkout. </p> </div> </div> </div> <div> <h3 id="panelsStayOpen-heading31">  How to take online classes from home?  </h3> <div id="panelsStayOpen-collapse31"> <div> <p>Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. </p> </div> </div> </div> <div> <h3 id="panelsStayOpen-heading33">  Does age matter in online learning?  </h3> <div id="panelsStayOpen-collapse33"> <div> <p>No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons.</p> </div> </div> </div> <div> <h3 id="panelsStayOpen-heading35">  When I will get the login details for my course?  </h3> <div id="panelsStayOpen-collapse35"> <div> <p>After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org</p> </div> </div> </div> </div>

Lead Academy

Manual Handling Training Course Online

<p>As the famous inventor and entrepreneur Elon Musk once said, "The future is electric." If you share this vision for a greener, more sustainable future, then our Hybrid Vehicle Expert Training, Car Restoration, and First Aid at Work bundle is the perfect resource for you.</p> <p>The Hybrid Vehicle Expert Training component of our bundle provides a comprehensive introduction to the latest technology in hybrid and electric vehicles, exploring the principles and practices of electric powertrains, battery technology, and regenerative braking systems. You'll gain the learning you need to diagnose and repair hybrid and electric vehicles, making you a valuable asset in the rapidly evolving automotive industry.</p> <p>In the Car Restoration component of our bundle, you'll learn how to restore classic and vintage cars to their former glory, exploring the principles of bodywork repair, engine restoration, and interior design. You'll gain the wisdom you need to transform old, worn-out vehicles into beautiful, functional works of art and learn about the history and culture of automotive design in the process.</p> <p>Finally, in the First Aid at Work component of our bundle, you'll learn how to respond to a wide range of emergencies, from minor injuries to life-threatening conditions. You'll explore topics such as wound care, CPR, and shock management, gaining the understanding you need to respond quickly and effectively in any situation.</p> <p>We recognise the distinctiveness and obstacles that each community faces. We developed our courses to be particularly personalised and matched to your requirements because of this. Our classes are intended to be engaging and simple to comprehend, ensuring that you remember the wisdom you need to contribute to your community.</p> <p>This bundle demonstrates the excellent level of education obtained through QLS-endorsed courses. This bundle includes three courses, ensuring learners receive high-quality, instructive, enjoyable learning.</p> <p>Investing in your education is always a sensible decision, and with 3 QLS Endorsed certifications under your belt, you can be confident that you're double-boosting your rÃ©sumÃ©. Besides the QLS courses, the individuals will have access to 10 CPD courses related to the subject. They will widen your wisdom and improve your general comprehension.</p> <p>So why wait? Enrol now and start building your skills in Hybrid Vehicle Expert Training, Car Restoration, and First Aid at Work today, and take your first step towards a rewarding and exciting career in the automotive industry!</p> <p><strong>QLS Endorsed Courses:</strong></p> <ul> <li><strong>Course 01:</strong> Certificate in Hybrid Vehicle Training at QLS Level 3</li><li><strong>Course 02:</strong> Diploma in Car Restoration at QLS Level 4</li><li><strong>Course 03:</strong> Diploma in First Aid at Work at QLS Level 5</li></ul> <p><strong>CPD QS Accredited Courses:</strong></p> <ul> <li><strong>Course 04:</strong> Mechanical Engineering</li><li><strong>Course 05:</strong> Car Mechanic Interactive Online Training</li><li><strong>Course 06:</strong> Automotive Engineering: Onboard Diagnostics</li><li><strong>Course 07:</strong> Engine Lubrication Systems Online Course</li><li><strong>Course 08:</strong> Diploma in Supercharger Automobile Engineering</li></ul> <p>Take your career to the next level with our bundle that includes not only technical courses but also <strong>five guided courses</strong> focused on personal development and <strong> career growth.</strong></p> <ul> <li><strong>Course 09:</strong> Personal Development</li><li><strong>Course 10:</strong> Career Development Plan Fundamentals</li><li><strong>Course 11:</strong> Leadership and Management Course</li><li><strong>Course 12:</strong> Communication Building Masterclass</li><li><strong>Course 13:</strong> Positive Psychology Masterclass</li></ul> <p><strong>Learning Outcomes:</strong></p> <ul> <li>Comprehend the basic principles of hybrid vehicle technology</li><li>Learn about the different types of hybrid vehicles and their components</li><li>Gain aptitudes in diagnosing and repairing hybrid vehicle issues</li><li>Learn about the principles of car restoration and how to restore classic cars</li><li>Develop ability in car bodywork repair, painting, and upholstery</li><li>Understand the principles of first aid and emergency response procedures</li><li>Learn about the different types of injuries and their management</li><li>Acquire knowledge in administering first aid</li></ul> <p><strong>Please Note:</strong> Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>This course bundle offers a comprehensive learning experience for individuals interested in developing their skills in the automotive industry. <strong>The course includes Hybrid Vehicle Expert Training, Car Restoration, and First Aid at Work.</strong></p> <p>In the first course, Hybrid Vehicle Expert Training, learners will learn the fundamentals of hybrid vehicle technology, including the different types of hybrid systems, their components, and their operation. They will also gain experience in diagnosing and repairing hybrid vehicle systems.</p> <p>In the second course, Car Restoration, students will learn the techniques and methods used to restore classic and vintage cars. They will cover topics such as bodywork, painting, mechanical repairs, and interior restoration. Additionally, learners will learn how to evaluate the value of a car and how to source and select appropriate parts.</p> <p>In the third course, First Aid at Work, learners will gain the necessary knowledge to respond to emergencies. They will learn how to recognise and treat various injuries and illnesses, including those related to the automotive industry. Overall, this course bundle is an excellent opportunity for individuals who want to develop their wisdom in the automotive industry.</p> <p><strong>Certificate</strong></p> <p>QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.<br /><strong>The Quality Licence Scheme</strong> is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.<br />Upon completion, learners will receive Three <strong>QLS Endorsed</strong> hard copy certificates, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        30 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <ul> <li>Individuals interested in hybrid vehicle technology and car restoration</li><li>Automotive technicians or engineers looking to expand their knowledge in hybrid vehicle technology and car restoration</li><li>Classic car enthusiasts looking to restore their cars</li><li>Individuals who want to comply with the first aid regulations in the workplace or in their community</li><li>Employees or employers in industries that require first-aid certification</li><li>Anyone interested in learning about administering first aid and emergency response procedures</li></ul> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <ul> <li>Hybrid Vehicle Technician - £25,000-£40,000</li><li>Automotive Engineer - £25,000-£60,000</li><li>Classic Car Restorer - £18,000-£40,000</li><li>Restoration Specialist - £20,000-£45,000</li><li>First Aid Trainer - £18,000-£30,000</li><li>Emergency Medical Technician - £20,000-£35,000</li><li>Workplace Safety Inspector - £22,000-£40,000</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Imperial Academy

Level 3, 4 & 5 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

Hybrid Vehicle, Car Restoration and First Aid at Work - QLS Endorsed

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p></p><p>The Microsoft 365 Endpoint Administrator is responsible for deploying, configuring, securing, managing, and monitoring devices and client applications in a corporate setting. Their duties include managing identity, access, policies, updates, and apps. They work alongside the M365 Enterprise Administrator to develop and execute a device strategy that aligns with the requirements of a modern organization. Microsoft 365 Endpoint Administrators should be well-versed in M365 workloads and possess extensive skills and experience in deploying, configuring, and maintaining Windows 11 and later, as well as non-Windows devices. Their role emphasizes cloud services over on-premises management technologies.</p><p></p><p></p><p>In this course, students will learn to plan and execute an endpoint deployment strategy using contemporary deployment techniques and implementing update strategies. The course introduces essential elements of modern management, co-management approaches, and Microsoft Intune integration. It covers app deployment, management of browser-based applications, and key security concepts such as authentication, identities, access, and compliance policies. Technologies like Microsoft Entra ID, Azure Information Protection, and Microsoft Defender for Endpoint are explored to protect devices and data.</p><p></p>Prerequisites<p>The Modern Desktop Administrator must be familiar with M365 workloads and must have strong skills and experience of deploying, configuring, and maintaining Windows 11 and later, and non-Windows devices.</p></div><div id="course-pills-2"><h3>1 - Explore the Enterprise Desktop</h3> <ul> <li>Examine benefits of modern management</li> <li>Examine the enterprise desktop life-cycle model</li> <li>Examine planning and purchasing</li> <li>Examine desktop deployment</li> <li>Plan an application deployment</li> <li>Plan for upgrades and retirement</li> </ul> <h3>2 - Explore Windows Editions</h3> <ul> <li>Examine Windows client editions and capabilities</li> <li>Select client edition</li> <li>Examine hardware requirements</li> </ul> <h3>3 - Understand Microsoft Entra ID</h3> <ul> <li>Examine Microsoft Entra ID</li> <li>Compare Microsoft Entra ID and Active Directory Domain Services</li> <li>Examine Microsoft Entra ID as a directory service for cloud apps</li> <li>Compare Microsoft Entra ID P1 and P2 plans</li> <li>Examine Microsoft Entra Domain Services</li> </ul> <h3>4 - Manage Microsoft Entra identities</h3> <ul> <li>Examine RBAC and user roles in Microsoft Entra ID</li> <li>Create and manage users in Microsoft Entra ID</li> <li>Create and manage groups in Microsoft Entra ID</li> <li>Manage Microsoft Entra objects with PowerShell</li> <li>Synchronize objects from AD DS to Microsoft Entra ID</li> </ul> <h3>5 - Manage device authentication</h3> <ul> <li>Describe Microsoft Entra join </li> <li>Examine Microsoft Entra join prerequisites limitations and benefits</li> <li>Join devices to Microsoft Entra ID</li> <li>Manage devices joined to Microsoft Entra ID</li> </ul> <h3>6 - Enroll devices using Microsoft Configuration Manager</h3> <ul> <li>Deploy the Microsoft Configuration Manager client</li> <li>Monitor the Microsoft Configuration Manager client</li> <li>Manage the Microsoft Configuration Manager client</li> </ul> <h3>7 - Enroll devices using Microsoft Intune</h3> <ul> <li>Manage mobile devices with Intune</li> <li>Enable mobile device management</li> <li>Explain considerations for device enrollment</li> <li>Manage corporate enrollment policy</li> <li>Enroll Windows devices in Intune</li> <li>Enroll Android devices in Intune</li> <li>Enroll iOS devices in Intune</li> <li>Explore device enrollment manager</li> <li>Monitor device enrollment</li> <li>Manage devices remotely</li> </ul> <h3>8 - Execute device profiles</h3> <ul> <li>Explore Intune device profiles</li> <li>Create device profiles</li> <li>Create a custom device profile</li> </ul> <h3>9 - Oversee device profiles</h3> <ul> <li>Monitor device profiles in Intune</li> <li>Manage device sync in Intune</li> <li>Manage devices in Intune using scripts</li> </ul> <h3>10 - Maintain user profiles</h3> <ul> <li>Examine user profile</li> <li>Explore user profile types</li> <li>Examine options for minimizing user profile size</li> <li>Deploy and configure folder redirection</li> <li>Sync user state with Enterprise State Roaming</li> <li>Configure Enterprise State Roaming in Azure</li> </ul> <h3>11 - Execute mobile application management</h3> <ul> <li>Examine mobile application management</li> <li>Examine considerations for mobile application management</li> <li>Prepare line-of-business apps for app protection policies</li> <li>Implement mobile application management policies in Intune</li> <li>Manage mobile application management policies in Intune</li> </ul> <h3>12 - Deploy and update applications</h3> <ul> <li>Deploy applications with Intune</li> <li>Add apps to Intune</li> <li>Manage Win32 apps with Intune</li> <li>Deploy applications with Configuration Manager</li> <li>Deploying applications with Group Policy</li> <li>Assign and publish software</li> <li>Explore Microsoft Store for Business</li> <li>Implement Microsoft Store Apps</li> <li>Update Microsoft Store Apps with Intune</li> <li>Assign apps to company employees</li> </ul> <h3>13 - Administer endpoint applications</h3> <ul> <li>Manage apps with Intune</li> <li>Manage Apps on non-enrolled devices</li> <li>Deploy Microsoft 365 Apps with Intune</li> <li>Additional Microsoft 365 Apps Deployment Tools</li> <li>Configure Microsoft Edge Internet Explorer mode</li> <li>App Inventory Review</li> </ul> <h3>14 - Protect identities in Microsoft Entra ID</h3> <ul> <li>Explore Windows Hello for Business</li> <li>Deploy Windows Hello</li> <li>Manage Windows Hello for Business</li> <li>Explore Microsoft Entra ID Protection</li> <li>Manage self-service password reset in Microsoft Entra ID</li> <li>Implement multi-factor authentication</li> </ul> <h3>15 - Enable organizational access</h3> <ul> <li>Enable access to organization resources</li> <li>Explore VPN types and configuration</li> <li>Explore Always On VPN</li> <li>Deploy Always On VPN</li> </ul> <h3>16 - Implement device compliance</h3> <ul> <li>Protect access to resources using Intune</li> <li>Explore device compliance policy</li> <li>Deploy a device compliance policy</li> <li>Explore conditional access</li> <li>Create conditional access policies</li> </ul> <h3>17 - Generate inventory and compliance reports</h3> <ul> <li>Report enrolled devices inventory in Intune</li> <li>Monitor and report device compliance</li> <li>Build custom Intune inventory reports</li> <li>Access Intune using Microsoft Graph API</li> </ul> <h3>18 - Deploy device data protection</h3> <ul> <li>Explore Windows Information Protection</li> <li>Plan Windows Information Protection</li> <li>Implement and use Windows Information Protection</li> <li>Explore Encrypting File System in Windows client</li> <li>Explore BitLocker</li> </ul> <h3>19 - Manage Microsoft Defender for Endpoint</h3> <ul> <li>Explore Microsoft Defender for Endpoint</li> <li>Examine key capabilities of Microsoft Defender for Endpoint</li> <li>Explore Windows Defender Application Control and Device Guard</li> <li>Explore Microsoft Defender Application Guard</li> <li>Examine Windows Defender Exploit Guard</li> <li>Explore Windows Defender System Guard</li> </ul> <h3>20 - Manage Microsoft Defender in Windows client</h3> <ul> <li>Explore Windows Security Center</li> <li>Explore Windows Defender Credential Guard</li> <li>Manage Microsoft Defender Antivirus</li> <li>Manage Windows Defender Firewall</li> <li>Explore Windows Defender Firewall with Advanced Security</li> </ul> <h3>21 - Manage Microsoft Defender for Cloud Apps</h3> <ul> <li>Explore Microsoft Defender for Cloud Apps</li> <li>Planning Microsoft Defender for Cloud Apps</li> <li>Implement Microsoft Defender for Cloud Apps</li> </ul> <h3>22 - Assess deployment readiness</h3> <ul> <li>Examine deployment guidelines</li> <li>Explore readiness tools</li> <li>Assess application compatibility</li> <li>Explore tools for application compatibility mitigation</li> <li>Prepare network and directory for deployment</li> <li>Plan a pilot</li> </ul> <h3>23 - Deploy using the Microsoft Deployment Toolkit</h3> <ul> <li>Evaluate traditional deployment methods</li> <li>Set up the Microsoft Deployment Toolkit for client deployment</li> <li>Manage and deploy images using the Microsoft Deployment Toolkit</li> </ul> <h3>24 - Deploy using Microsoft Configuration Manager</h3> <ul> <li>Explore client deployment using Configuration Manager</li> <li>Examine deployment components of Configuration Manager</li> <li>Manage client deployment using Configuration Manager</li> <li>Plan in-place upgrades using Configuration Manager</li> </ul> <h3>25 - Deploy Devices using Windows Autopilot</h3> <ul> <li>Use Autopilot for modern deployment</li> <li>Examine requirements for Windows Autopilot</li> <li>Prepare device IDs for Autopilot</li> <li>Implement device registration and out-of-the-box customization</li> <li>Examine Autopilot scenarios</li> <li>Troubleshoot Windows Autopilot</li> </ul> <h3>26 - Implement dynamic deployment methods</h3> <ul> <li>Examine subscription activation</li> <li>Deploy using provisioning packages</li> <li>Use Windows Configuration Designer</li> <li>Use Microsoft Entra join with automatic MDM enrollment</li> </ul> <h3>27 - Plan a transition to modern endpoint management</h3> <ul> <li>Explore using co-management to transition to modern endpoint management</li> <li>Examine prerequisites for co-management</li> <li>Evaluate modern management considerations</li> <li>Evaluate upgrades and migrations in modern transitioning</li> <li>Migrate data when modern transitioning</li> <li>Migrate workloads when modern transitioning</li> </ul> <h3>28 - Manage Windows 365</h3> <ul> <li>Explore Windows 365</li> <li>Configure Windows 365</li> <li>Administer Windows 365</li> </ul> <h3>29 - Manage Azure Virtual Desktop</h3> <ul> <li>Examine Azure Virtual Desktop</li> <li>Explore Azure Virtual Desktop</li> <li>Configure Azure Virtual Desktop</li> <li>Administer Azure Virtual Desktop</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans MD-102T00 : Microsoft 365 Endpoint Administrator training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the MD-102T00 : Microsoft 365 Endpoint Administrator course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Microsoft Certification

Microsoft 365

Microsoft AZ-900

Microsoft AZ-104

Microsoft AZ-303

Microsoft AZ-700

MD-102T00 Microsoft 365 Endpoint Administrator

Bournemouth

London Waterloo Academy

Flight Attendant

Stewardess

FLIGHT ATTENDANT VIRTUAL VIA ZOOM COURSE, EVENINGS

Registration Fee

Course Fee

Reading

Nottingham

Dickson Training Ltd

ILM Level 3 Award in Leadership and Management

Online Course

Classroom Course

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">This live virtual <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agility in HR (ICP-AHR) Training &amp; Certification Program</span></strong> enables the participants to learn:</span></p><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">How to <u fr-original-style="" style="box-sizing: border-box;">adopt and apply agile principles, values, and methodologies within the HR department</u> itself &ndash; <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&ldquo;<span style="color: rgb(147, 101, 184); box-sizing: border-box;" fr-original-style="color: rgb(147, 101, 184);">Agile for HR</span>.&rdquo;</em></strong> &ndash; and</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">The <u fr-original-style="" style="box-sizing: border-box;">role of HR in facilitating and supporting the adoption of Agile practices and principles across the organization</u> &ndash; <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&ldquo;<span style="color: rgb(147, 101, 184); box-sizing: border-box;" fr-original-style="color: rgb(147, 101, 184);">HR for Agile</span>.&rdquo;</em></strong></li></ol><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">During this&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">live-immersive interactive workshop</span></strong>, participants will learn&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">essential concepts</strong>&nbsp;related to&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&ldquo;Agile for HR&rdquo;</em></strong>&nbsp;through&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">practical, easy-to-follow, hands-on exercises</span></strong>. By actively participating, attendees will develop a comprehensive understanding of:</span></p><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Agile HR processes:</strong>&nbsp;adopting iterative and incremental approaches to HR processes like performance management, recruitment, and onboarding.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Agile HR project management:</strong>&nbsp;This involves using Agile project management frameworks (e.g., Scrum or Kanban) to manage HR initiatives.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cross-functional collaboration:</strong>&nbsp;Promoting collaboration between HR and other departments using Agile principles, such as self-organizing teams and regular feedback loops.</li></ol><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Throughout the course, participants will&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">acquire knowledge</strong>&nbsp;on&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&ldquo;HR for Agile&rdquo;</em></strong>&nbsp;and&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">gain the ability to facilitate and support agile transformation within their organization</span></strong>. The training program includes&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">relevant case studies, useful tools, and effective techniques related to</span>:</strong></span></p><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Agile talent acquisition:</strong>&nbsp;Implementing recruitment strategies prioritizing individuals with an Agile mindset and values.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Agile performance management:</strong>&nbsp;shifting to Agile-friendly approaches such as continuous feedback and frequent check-ins.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Agile Learning and Development:</strong>&nbsp;Providing training programs that equip employees with Agile skills and mindsets.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Agile organizational design:</strong>&nbsp;collaborating on restructuring the organization to support Agile practices like cross-functional teams and autonomy.</li></ol><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(65, 168, 95); box-sizing: border-box;" fr-original-style="color: rgb(65, 168, 95);">Bonus Module:</span></strong><span style="color: rgb(65, 168, 95); box-sizing: border-box;" fr-original-style="color: rgb(65, 168, 95);"> </span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(65, 168, 95); box-sizing: border-box;" fr-original-style="color: rgb(65, 168, 95);"><u fr-original-style="" style="box-sizing: border-box;">Enhancing HR Agility with AI &amp; Analytics:</u></span>&nbsp;</em></strong>This module explores the integration of AI and analytics to revolutionize HR practices, aligning them with agile principles. Participants will learn how these technologies can automate tasks, enhance decision-making, and support agile transformations across the organization. Through focused examples, the session highlights the impact on recruitment, performance management, and overall HR efficiency, offering a forward-looking approach to agile HR management.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">This course will be delivered through <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">live virtual sessions via Zoom</span></strong>.&nbsp;<span style="font-size: 14px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 14px;">There are the following dates on which you can opt for this course:</span></span></p><ol fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 8-10 Apr | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 13-15 May | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 12-14 Jun | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 22-24 Jul | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 14-16 Aug | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 16-18 Sep | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 9-11 Oct | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 18-20 Nov | 9 am - 2 pm GMT | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 18-20 Dec | 9 am - 2 pm GMT | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li></ol><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">The following are the links to the<span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);"> <u fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">essential documents</strong></u></span> that will help you make an informed decision:<br fr-original-style="" style="box-sizing: border-box;"></span></div><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Detailed <span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">course brochure</span>: </strong><a href="https://drive.google.com/file/d/1PARAqO_uN8WLtXb8e6OKoawB60afNwJ_/view?usp=drive_link" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(147, 101, 184); box-sizing: border-box;" fr-original-style="color: rgb(147, 101, 184);">Click Here</span></strong></a><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;or download via the link below:&nbsp;</strong></div></li></ol><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><a href="https://drive.google.com/file/d/1PARAqO_uN8WLtXb8e6OKoawB60afNwJ_/view?usp=drive_link" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">https://drive.google.com/file/d/1PARAqO_uN8WLtXb8e6OKoawB60afNwJ_/view?usp=drive_link</span></a><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 14px; box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0); font-size: 14px;">&nbsp;</span></strong></div></li></ul><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">Testimonials</span> from global HR professionals: </strong><a href="https://drive.google.com/file/d/1wYNCJAMiNQeeihcluQEY5JdBkjgYtW6S/view?usp=drive_link" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(147, 101, 184); box-sizing: border-box;" fr-original-style="color: rgb(147, 101, 184);">Click Here</span></strong></a><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;or download via the link below:&nbsp;</strong></div></li></ol><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><a href="https://drive.google.com/file/d/1wYNCJAMiNQeeihcluQEY5JdBkjgYtW6S/view?usp=drive_link" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">https://drive.google.com/file/d/1wYNCJAMiNQeeihcluQEY5JdBkjgYtW6S/view?usp=drive_link</span></a><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">&nbsp;</span></div></li></ul>

ValueX2

https://www.valuex2.com/agile-hr-certification/
https://www.linkedin.com/company/80563537/

ICAgile's Agility in HR (ICP-AHR) Training & Certification Program by ValueX2 | 3 days - 5 hrs/day | 9 am - 2 pm UK Time

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Uncover and discard beliefs and attitudes that foster or block progress</b>. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART I &ndash; BROADENING THE VIEW</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART II &ndash; FAIR STANDARDS</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART III &ndash; ORGANIZATIONAL UNITY</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">ATTENDEES&nbsp;WILL BE ABLE TO:</strong></h3>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover new ways to &ldquo;see things differently;&rdquo;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Define Diversity and uncover ways in which it is significantly useful in an organization;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Manage conflict through unity, using the organization&rsquo;s mission, vision, values, and goals; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand and communicate value to staff.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Class&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Diversity &ndash; Building a Thriving Business Environment</strong>&nbsp;is a 4-hour interactive virtual class.&nbsp;</i></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.
You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.
Uncover and discard beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.
PART I – BROADENING THE VIEW
Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.
PART II – FAIR STANDARDS
Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.
PART III – ORGANIZATIONAL UNITY
Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.
ATTENDEES WILL BE ABLE TO:
Discover new ways to “see things differently;”
Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;
Define Diversity and uncover ways in which it is significantly useful in an organization;
Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);
Manage conflict through unity, using the organization’s mission, vision, values, and goals; and
Understand and communicate value to staff.
Online Class—Diversity – Building a Thriving Business Environment is a 4-hour interactive virtual class. 
 
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Improving Communications Uk

DIVERSITY – BUILDING A THRIVING BUSINESS ENVIRONMENT

<blockquote id="isPasted" fr-original-style="" style="border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><p style="text-align: justify; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: justify;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);"><span id="isPasted" fr-original-style="" style="box-sizing: border-box;">This wokrshop is designed to equip participants with the skills to identify, understand, and effectively respond to signs of suicidal intentions. Participants will explore the potential causes of suicidal thoughts, gain the knowledge necessary to help someone experiencing these thoughts stay safe and techniques to promote a supportive and proactive environment in the workplace.</span></span></strong></p></div></blockquote><div fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(30, 10, 60); text-align: justify; box-sizing: border-box;" fr-original-style="color: rgb(30, 10, 60); text-align: justify;"><span data-slate-fragment="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" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"> </span></h3><p style="color: rgb(111, 111, 110); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(111, 111, 110);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(254, 114, 53); font-size: 18px; box-sizing: border-box;" fr-original-style="color: rgb(254, 114, 53); font-size: 18px;">This workshop focuses on:&nbsp;</span></strong></p><ul style="color: rgb(111, 111, 110); box-sizing: border-box;" fr-original-style="color: rgb(111, 111, 110);"><li id="isPasted" style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">Understanding the stigma and hidden impact on those who lose someone to suicide.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">How suicide affects others, and what might cause suicidal thoughts and actions.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">Recognising the difference between what someone intends and what actually happens - invent vs. impact or outcome.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">Guidance on creating a safe environment for those at risk.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">How to spot the signs and ask about suicidal thoughts.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">How to refer someone to trained suicide first aiders.</li></ul><div fr-original-style="" style="box-sizing: border-box;"><span style="caret-color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="caret-color: rgb(51, 51, 51);"><br fr-original-style="" style="box-sizing: border-box;"></span></div></div><h6 style="color: rgb(18, 103, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(18, 103, 106);"><span style="color: rgb(254, 112, 37); font-size: 24px; box-sizing: border-box;" fr-original-style="color: rgb(254, 112, 37); font-size: 24px;">Your takeaways&nbsp;</span></h6><h6 style="color: rgb(18, 103, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(18, 103, 106);"><sup fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 18px; color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51);">By the end of the workshop, participants will be equipped with the necessary tools to provide compassionate and effective first-aid support to those in need, fostering a safer and more supportive community.&nbsp;</span></sup></h6>

Starling

Health & Wellbeing

Mental Health

Accredited Mental Health First Aid

Mental Health At Work

This workshop equips employees to recognise and respond to signs of suicidal intentions. Participants will learn about the causes of suicidal thoughts and gain tools to help individuals stay safe.

Suicide First Aid Lite

Virtual (on-line) event

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

IMPROVING CUSTOMER SERVICE

<span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over &pound;570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">As a manager of a law firm, or more crucially an MLRO or MLCO, the ultimate responsibility for the firm&#39;s compliance, including with the MLR 2017, lies with you. It is your responsibility to ensure that the firm puts in place, reviews and updates compliant policies, controls and procedures. You must ensure that the firm maintains an up to date practice wide risk assessment. You are required to ensure that your employees are regularly given training on the MLR 2017 and associated risks.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If a breach occurs, the SRA will take a wider look at the firm and identify any supervisory deficiencies that may have contributed to failures by fee earners or support staff. It has proven that it will not shy away from holding to account managers, compliance officers and MLRO/MLCOs for failures by their firms to comply with requirements of the MLR 2017.</p></span></span><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">T<span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">his course will cover the following to assist firms MLROs, MLCOs and&nbsp;</span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Management with fulfilling their AML management responsibilities:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">How to comply with your obligations and stay compliant</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">FWRA &ndash; linked with PCPs</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">Mandatory AML Policies and Procedures - SRA have concerns</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">Training and supervising staff</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">Audits</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">SRA requirements</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">Reporting SARS</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">POCA/TA</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">Fulfilling reporting officer and compliance officer duties</div></li></ul></span></span></span><h2 fr-original-style="" style="box-sizing: border-box;"><span dir="ltr" fr-original-style="" style="box-sizing: border-box;">Target Audience</span></h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">The online course is suitable for MLROs, MLCOs, firm management and those supporting these roles.</span></p><h2 data-key="21" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2><p data-key="28" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="29" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="29:0" fr-original-style="" style="box-sizing: border-box;">Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.</span></span></p><p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="31" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="31:0" fr-original-style="" style="box-sizing: border-box;">Please note a recording of the course will&nbsp;</span><span data-offset-key="31:1" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">not&nbsp;</strong></span><span data-offset-key="31:2" fr-original-style="" style="box-sizing: border-box;">be made available.</span></span></p><h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="36" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="36:0" fr-original-style="" style="box-sizing: border-box;">Speaker</span></span></h2><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><a href="https://dglegal.co.uk/the-team/helen-torresi/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 180, 205); box-sizing: border-box;" fr-original-style="color: rgb(0, 180, 205);">Helen Torresi, Consultant, DG Legal</span></strong></a></h3><p style="color: rgb(89, 89, 91); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);"><span style="color: rgb(89, 89, 91); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);">Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.</span></p><p style="color: rgb(89, 89, 91); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);"><span style="color: rgb(89, 89, 91); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);">Helen&rsquo;s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p></span>

In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over £570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases.
As a manager of a law firm, or more crucially an MLRO or MLCO, the ultimate responsibility for the firm's compliance, including with the MLR 2017, lies with you. It is your responsibility to ensure that the firm puts in place, reviews and updates compliant policies, controls and procedures. You must ensure that the firm maintains an up to date practice wide risk assessment. You are required to ensure that your employees are regularly given training on the MLR 2017 and associated risks.
If a breach occurs, the SRA will take a wider look at the firm and identify any supervisory deficiencies that may have contributed to failures by fee earners or support staff. It has proven that it will not shy away from holding to account managers, compliance officers and MLRO/MLCOs for failures by their firms to comply with requirements of the MLR 2017.
This course will cover the following to assist firms MLROs, MLCOs and Management with fulfilling their AML management responsibilities:
How to comply with your obligations and stay compliant
FWRA – linked with PCPs
Mandatory AML Policies and Procedures - SRA have concerns
Training and supervising staff
Audits
SRA requirements
Reporting SARS
POCA/TA
Fulfilling reporting officer and compliance officer duties
Target Audience
The online course is suitable for MLROs, MLCOs, firm management and those supporting these roles.
Resources
Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.
Please note a recording of the course will not be made available.
Speaker
Helen Torresi, Consultant, DG Legal
Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.
Helen’s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).



DG Legal

Anti-Money Laundering (AML)

Anti-Money Laundering (AML) Training For MLROs, MLCOs And Law Firm Management Course

General Delegate

A discount is available for delegates attending from firms with a current retainer contract with DG Legal (please contact us by email to admin@dglegal.co.uk for confirmation of eligibility).   If you choose this option and are not eligible, you are still bound to pay the full rate and will be invoiced accordingly.

Retainer Delegate

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Manage Abrasive Workplace Behaviour</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Accredited by the Boss Whispering Institute&nbsp;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It can&#39;t go on &ndash; something has to change. You&#39;ve had multiple complaints from employees describing how difficult it is to work with this individual. You&#39;ve realised it&#39;s not just a simple personality conflict &ndash; it&#39;s a chronic pattern of abrasive behavior shown toward others, be they subordinates, peers and/or superiors.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You&#39;ve tried talking to the individual, to no avail. You encounter denial: "I&#39;m not abrasive!" or justification of the behavior: "I needed to get my point across!&rdquo; The abrasive employee may even have acknowledged their destructive style and promised to change their ways, but after a brief period of improvement, the old behaviors return. You value this person&#39;s expertise, but their technical performance is now being overshadowed by their disruptive interpersonal conduct. You feel helpless &ndash; and you wonder if the situation is hopeless.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What&rsquo;s one of the toughest jobs managers face?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Managing abrasive employee behavior is no easy task, and doing it poorly or failing to do it altogether can have disastrous consequences for your organization, your team, and you.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You know what you should do (intervene early, be specific, develop a corrective action plan), but why is it so terribly hard to do it? What can you do to manage unacceptable employee behavior calmly, confidently, and compassionately?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">In this six-hour Masterclass</strong>, you will:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Experience abrasive behavior from the perspectives of targets, abrasive employees, and their managers</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Gain insight into why employees behave abrasively</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn about the psychological forces that make management intervention so challenging, including unconscious fears and predictable defense mechanisms</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn reliable criteria for intervention: When should I step in?</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn how to intervene calmly, confidently, and compassionately to stop the suffering of all involved.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">&nbsp;Learn specific techniques for dealing with defensiveness, such as denial, anger, withdrawal, and counterattacks</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Every participant will receive a copy of Dr Laura Crawshaw&rsquo;s Book&nbsp;</strong></p><p style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&ldquo;Grow Your Spine &amp; Manage Abrasive Leadership Behavior&rdquo;</strong></p><a href="https://bosswhispering.com/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><img src="https://images.cademy.co.uk/2c94a7ce-331b-44d8-a078-4ec3365d1b7a/a0673c1d-8d74-4642-a6c4-3473df627d71/original.jpeg" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"></a><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Manage Abrasive Workplace Behaviour
Accredited by the Boss Whispering Institute 
It can't go on – something has to change. You've had multiple complaints from employees describing how difficult it is to work with this individual. You've realised it's not just a simple personality conflict – it's a chronic pattern of abrasive behavior shown toward others, be they subordinates, peers and/or superiors.
You've tried talking to the individual, to no avail. You encounter denial: "I'm not abrasive!" or justification of the behavior: "I needed to get my point across!” The abrasive employee may even have acknowledged their destructive style and promised to change their ways, but after a brief period of improvement, the old behaviors return. You value this person's expertise, but their technical performance is now being overshadowed by their disruptive interpersonal conduct. You feel helpless – and you wonder if the situation is hopeless.
What’s one of the toughest jobs managers face?
Managing abrasive employee behavior is no easy task, and doing it poorly or failing to do it altogether can have disastrous consequences for your organization, your team, and you.
You know what you should do (intervene early, be specific, develop a corrective action plan), but why is it so terribly hard to do it? What can you do to manage unacceptable employee behavior calmly, confidently, and compassionately?
In this six-hour Masterclass, you will:
Experience abrasive behavior from the perspectives of targets, abrasive employees, and their managers
Gain insight into why employees behave abrasively
Learn about the psychological forces that make management intervention so challenging, including unconscious fears and predictable defense mechanisms
Learn reliable criteria for intervention: When should I step in?
Learn how to intervene calmly, confidently, and compassionately to stop the suffering of all involved.
Learn specific techniques for dealing with defensiveness, such as denial, anger, withdrawal, and counterattacks


Every participant will receive a copy of Dr Laura Crawshaw’s Book 
“Grow Your Spine & Manage Abrasive Leadership Behavior”




Conduct Change Ltd

HR (Human Resources)

Line Management

Behaviour Management

Manager Training

Business & Management

Manage Abrasive Workplace Behaviour with Backbone: What’s one of the toughest jobs managers face?
Managing abrasive employee behaviour is no easy task, and doing it poorly or failing to do it altogether can have disastrous consequences for your organization, your team, and you. You know what you should do (intervene early, be specific, develop a corrective action plan), but why is it so terribly hard to do it? What can you do to manage unacceptable employee behavior calmly, confidently, and compassionately?

Courageous Conduct Intervention

<p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communication is the essence of Leadership.</strong> This programme is the premiere of our leadership courses focusing on creating a culture of positive interaction, clear and respectful exchanges, all the while keeping high-performance productivity, ownership, and innovation in the forefront.</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Before the start of the learning session, delegates complete<b fr-original-style="" style="box-sizing: border-box;">&nbsp;the&nbsp;</b>TruTalent&trade; Learning &amp; Productivity (TTL &amp; P), a 20-minute online survey of an individual&rsquo;s productivity preferences and learning styles.&nbsp;</strong>The assessment identifies the individual&rsquo;s work and learning preferences for 4 styles and 12 environmental and mindset preferences. These elements affect, positively or negatively, how each individual achieves and performs in work-based learning environments. They also affect the way in which individuals concentrate, make decisions, solve problems, process information, approach and complete tasks, retain new and complex information, develop new skills, and interact with others.</p><h5 style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">DELEGATES WILL BE ABLE TO:</strong></h5><ul style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Use the TruTalent&trade; Learning &amp; Productivity assessment&nbsp;to increase productivity and</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;maximise performance;</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Set meaningful professional goals and celebrate success for incremental progress toward achievement;</strong></li></ul><ul style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Inspire innovation with teams to increase ownership and accountability;</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower employees and increase engagement with effective, positive</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;feedback;</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on positivity, setting an example for others that we are an organisation of &ldquo;yes&rdquo; and solutions; and</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improve spoken and written communications, creating an authoritative image of expertise.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Leadership &amp; Management Development</strong> is a 4-hour interactive virtual class.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">After a two-day seminar, our attendees remained in their seats wanting more from Dr Atkins. His direct, yet challenging approach to presenting topics seemed to mesmerize the participants. Many very lively discussions were part of our workshop&rsquo;s context. Personally, I am very interested in re-booking this type of experience every year for new leaders to undergo!</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Michael J. Whitlock, Director of Fay Corey Union &amp; Conferences |&nbsp;</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">SUNY Cortland</span>

Communication is the essence of Leadership. This programme is the premiere of our leadership courses focusing on creating a culture of positive interaction, clear and respectful exchanges, all the while keeping high-performance productivity, ownership, and innovation in the forefront.
Before the start of the learning session, delegates complete the TruTalent™ Learning & Productivity (TTL & P), a 20-minute online survey of an individual’s productivity preferences and learning styles. The assessment identifies the individual’s work and learning preferences for 4 styles and 12 environmental and mindset preferences. These elements affect, positively or negatively, how each individual achieves and performs in work-based learning environments. They also affect the way in which individuals concentrate, make decisions, solve problems, process information, approach and complete tasks, retain new and complex information, develop new skills, and interact with others.
DELEGATES WILL BE ABLE TO:
Use the TruTalent™ Learning & Productivity assessment to increase productivity and maximise performance;
Set meaningful professional goals and celebrate success for incremental progress toward achievement;
Inspire innovation with teams to increase ownership and accountability;
Empower employees and increase engagement with effective, positive feedback;
Focus on positivity, setting an example for others that we are an organisation of “yes” and solutions; and
Improve spoken and written communications, creating an authoritative image of expertise.
 
Online Format—Leadership & Management Development is a 4-hour interactive virtual class.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



After a two-day seminar, our attendees remained in their seats wanting more from Dr Atkins. His direct, yet challenging approach to presenting topics seemed to mesmerize the participants. Many very lively discussions were part of our workshop’s context. Personally, I am very interested in re-booking this type of experience every year for new leaders to undergo!
Michael J. Whitlock, Director of Fay Corey Union & Conferences | SUNY Cortland

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