45 Email Etiquette courses

COURSE OVERVIEW: According to the World Economic Forum, business administration is one of the most in-demand professions, with an impressive 5% annual job growth rate. The Business Administration Level 3 course is pivotal in shaping these industry leaders. Delving deep into critical topics such as 'Representing Your Boss and Company', 'Skills of an Effective Administrator', and 'Business Writing Skills', it aims to equip learners with the robust skill set essential for today's dynamic business environment.  The curriculum further accentuates real-world application through modules on 'Communication Skills', 'Business Telephone Skills', and 'Mail Services and Shipping', preparing students to take on multifaceted roles with finesse. The significance of this course is not just about knowledge acquisition; it's about nurturing adept administrators who can charter the rough waters of global business. This course isn't just about lessons; it's about moulding future leaders in business administration. Enrol now! -------------------------------------------------------------------------------- KEY FEATURES OF THE COURSE: * CPD Certificate: Upon completing this course, you will receive a Continuing Professional Development (CPD) certificate recognised by employers across various industries. * 24/7 Learning Assistance: Our dedicated support team is available round the clock to provide guidance and resolve any queries or concerns you may have throughout your learning journey. -------------------------------------------------------------------------------- WHO IS THIS COURSE FOR? This Business Administration Level 3 course is ideal for individuals aspiring to pursue a career in business administration or those already working in administrative roles seeking to enhance their skills and progress in their careers. Whether you are a recent graduate, a job seeker, or a professional looking to upskill, this course will provide you with the knowledge and competencies necessary to succeed. -------------------------------------------------------------------------------- WHAT YOU WILL LEARN: Throughout this Business Administration Level 3 course, you will delve into various modules, each focusing on a specific aspect of business administration. By the end of the program, you will have gained a comprehensive understanding of: Skills of an Effective Administrator: Develop the core skills required to excel in an administrative role, such as organisational abilities, problem-solving, and attention to detail. Business Writing Skills: Master the art of effective written communication, including email etiquette, report writing, and professional correspondence. Communication Skills: Enhance your interpersonal skills, including active listening, conflict resolution, and effective communication in diverse workplace environments. Business Telephone Skills: Learn the essentials of professional phone etiquette, handling calls, and effectively addressing customer queries or concerns. Mail Services and Shipping: Gain insights into managing mail services, handling shipments, and maintaining efficient mailing systems. Travel Arrangements: Understand the processes of organising travel arrangements, including booking flights, accommodations, and itineraries. Organising Meetings and Conferences: Learn how to plan, coordinate, and execute successful meetings and conferences, ensuring smooth operations and optimal productivity. Time Management: Discover effective strategies for prioritisation, task delegation, and time optimising to maximise productivity. Record Keeping and Filing Systems: Develop essential skills in maintaining accurate records, implementing effective filing systems, and ensuring data security. Effective Planning and Scheduling: Master efficient planning and scheduling to meet deadlines, manage projects, and streamline operations. -------------------------------------------------------------------------------- WHY ENROL IN THIS COURSE: Enrolling in this Business Administration Level 3 course will give you a competitive edge in the job market. With top learner reviews, this course has been recently updated to align with industry trends and practices. The skills you acquire will make you a highly sought-after candidate in various administrative roles, opening up exciting career opportunities. -------------------------------------------------------------------------------- REQUIREMENTS: To enrol in this course, you only need a basic understanding of the English language and access to a computer with an internet connection. No prior experience or qualifications are necessary. -------------------------------------------------------------------------------- CAREER PATH: Upon completion of the Counselling Course - Business Administration Level 3, you will be equipped with the skills and knowledge for various professions, such as * Administrative Assistant - £20,000 to £30,000 per year * Office Manager - £25,000 to £40,000 per year * Executive Assistant - £30,000 to £50,000 per year * Human Resources Manager - £40,000 to £70,000 per year * Operations Manager - £40,000 to £80,000 per year * Marketing Manager - £35,000 to £70,000 per year * Financial Analyst - £35,000 to £60,000 per year * Business Development Manager - £40,000 to £80,000 per year * Project Manager - £40,000 to £70,000 per year * Management Consultant - £40,000 to £100,000 per year -------------------------------------------------------------------------------- CERTIFICATION: Upon successfully completing the Counselling Course - Business Administration Level 3, you will receive a CPD certificate, confirming your newfound expertise and enhancing your professional credibility in business administration. -------------------------------------------------------------------------------- COURSE CURRICULUM 11 sections • 11 lectures • 05:16:00 total length •Representing Your Boss and Company: 00:34:00 •Skills of an Effective Administrator: 00:15:00 •Business Writing Skills: 00:40:00 •Communication Skills: 00:25:00 •Business Telephone Skills: 00:19:00 •Mail Services and Shipping: 00:25:00 •Travel Arrangements: 00:24:00 •Organising Meeting and Conferences: 00:25:00 •Time Management: 00:35:00 •Record Keeping and Filing Systems: 00:28:00 •Effective Planning and Scheduling: 00:46:00

> LEARN THE ETIQUACY TO SEAL A BUSINESS DEAL Unprofessional behavior could lose you business. But you can stop that from happening by signing up for this course to learn the proper business etiquette. Business etiquette is the set of appropriate manners practised by professionals in the business Industry. As times change, so do social norms for personal and professional behavior, but that doesn't mean basic etiquette doesn't matter. Performance and quality are important, too, of course, but not exclusively. You may sometimes forget that business is about people. There is no shortage of competent and reliable people in the business world and manners can make the difference. Take the basic example of a simple handshake. Not only does this simple gesture demonstrate that you're polite, confident and approachable, it also sets the tone for any potential future professional relationship. If you are interested in learning more about business manners, then register now for this course and start your professional career through learning business etiquette. COURSE HIGHLIGHTS Advanced Diploma in Business Etiquette is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Advanced Diploma in Business Etiquette into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. WHY YOU SHOULD CHOOSE ADVANCED DIPLOMA IN BUSINESS ETIQUETTE * Lifetime access to the course * No hidden fees or exam charges * CPD Accredited certification on successful completion * Full Tutor support on weekdays (Monday - Friday) * Efficient exam system, assessment and instant results * Download Printable PDF certificate immediately after completion * Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. * Improve your chance of gaining professional skills and better earning potential. WHO IS THIS COURSE FOR? * Entrepreneurs, students, adventurers, the dreamers or individuals who are interested in learning the techniques of goal setting. Advanced Diploma in Business Etiquette is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. REQUIREMENTS Our Advanced Diploma in Business Etiquette is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CAREER PATH You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Business Etiquette Basics BUSINESS ETIQUETTE UK & CHINA 01:00:00 THE AMERICAN BUSINESSMAN 01:00:00 IMPORTANCE OF COURTESY IN BUSINESS COMMUNICATION 01:30:00 PUTTING COURTESY INTO BUSINESS 01:30:00 PERSONALITY TRAITS OF EFFECTIVE BUSINESS PEOPLE 01:30:00 TABLE MANNERS 01:30:00 TELEPHONES AND FRONT DOORS 01:30:00 TRAVELING AND SELLING 01:30:00 THE BUSINESS OF WRITING 01:30:00 DIFFERENCE BETWEEN MORALS AND MANNERS 01:30:00 'BIG BUSINESS' 01:30:00 DEPARTMENT STORE 01:30:00 A WHILE WITH A TRAVELING MAN 01:30:00 TABLES FOR TWO OR MORE 01:30:00 LADIES FIRST? 01:30:00 Corporate Business Etiquette Module One - Getting Started 00:30:00 Module Two - Understanding Etiquette 01:00:00 Module Three - Networking for Success 01:00:00 Module Four - The Meet and Greet 00:30:00 Module Five - The Dining in Style 00:30:00 Module Six - Eating Out 00:30:00 Module Seven - Business Email Etiquette 01:00:00 Module Eight - Phone Etiquette 01:00:00 Module Nine - The Written Letter 01:00:00 Module Ten - Dressing for Success 01:00:00 Module Eleven - International Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities 00:00:00 Mock Exam Mock Exam- Advanced Diploma in Business Etiquette 00:30:00 Final Exam Final Exam- Advanced Diploma in Business Etiquette 00:30:00

Enhance your professional communication skills with our Basic Business Communication Skills Course. Learn essential techniques for effective written and verbal communication, mastering email etiquette, and conducting successful meetings. Enroll now to boost your confidence and excel in the workplace.

Most organisations and businesses are trying to navigate the best way back to a functional working framework. But two things need to happen - 1. The working practices need to be efficient, sustainable and compatible for meeting the demands and needs of the organisation; it’s clients, it’s workforce and it’s Leaders 2. The culture needs to be welcoming, authentic and supportive otherwise there will be disenfranchisement and potentially a churn of staff and loss of talent What has been proven to be a very successful approach to mitigate the dangers of demotivated team members and poor efficiency levels is a bespoke ‘Ushering the Team Back to the Workplace’ workshop. -------------------------------------------------------------------------------- PROGRAMME OUTLINE Below is a template of an actual Programme that has been delivered very successfully for clients such as the NHS; Claranet; Jotun Paints & Workspace. This, however, can be modified to suit any group or size. It will be designed to reflect the Organisation’s preferred Hybrid working framework and communication systems. The options of having the innovative Real Play technique to help handle delicate conversations is especially effective. The biggest gain is to reconnect the relationships via the activities and exercises, which would be selected carefully. Key commitments and buy-in is always the priority outcomes - which this programme will help deliver in just 1 day. The objectives include: * Making the transition back to working as a collaborative team * Enhancing the Leadership skills of the team * Reviewing/establishing the Hybrid working protocols * Galvanising the Team spirit * Maintain inclusivity among full-time; part-time and Region based team members * Energising and motivational * Fun! EXERCISE – ROUND THE BEND The team are to follow the instructions delivered as they walk (and jump) through the route – always keeping a safe distance apart. The instructions become more complicated as they progress. DEBRIEFING POINTS: * Dealing with Change * Attention to Detail * Adapting approach * Optimising results EXERCISE - NUMBER CRUNCH (3 x Cohorts of 12/13) The team must be effectively led and motivated to work as one unified group to reach their objective of visiting each numbered location within a very tight deadline. DEBRIEFING POINTS: * Support and co-ordination * Strategy and planning * Adapting approach * Optimising results TUTORIAL – TEAM DYNAMICS * Tuckman model * Phases of Development towards Maturity EXERCISE - JUGGLING (3 x Cohorts of 12/13) The group(s) will be invited to optimise the number of ‘clients’ (juggling balls) they can manage at one time. This involves devising a sequence between the group to achieve maximum results without making any mistakes. We introduce different balls which represent different degrees of complexity, challenging the group’s preparation and approach to a variety ‘customers’ needs. DEBRIEFING POINTS: * Ensuring effective communication * Clarifying the approach for dealing with the unexpected * Setting expectations and reviewing delivery * Treating every colleague with care and respect TUTORIAL - EMAIL ETIQUETTE * The primary standards – best practices * ABSURD model * Preparation and planning * Top Tips WORLD CAFE The team are split into 5-6 sub-groups – each with a specific review focus:- * What recommendations do you have to engage the team back into the Workplace? * How do we ensure the framework is efficient? * What are the best ways to optimise team working strategically when most/all team members are in the office? * What potential barriers are there? * How do we accommodate for the Regional team members? * What are the benefits to bringing the team back to the workplace? Each session has 2 – 3 rounds with each table’s ‘host’ sharing feedback for applying to the Team Action Plan – or Charter. DEBRIEFING POINTS: * Each Syndicate’s recommendations and capture the key actions they generate 'REAL PLAY' We offer an innovative solution to bring real Leadership/team scenarios to life. We use actors who improvise scenarios which have been specified by the group. * The group is split the group into 2 sub-groups, one with the Actor, the other with the Trainer. * Each group has a brief and has to instruct their Trainer/Actor on how to approach the scenario supplied. * The Actor and Trainer perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. * The outcome is the responsibility of the team(s) – not the performers Assign 24 x ‘Directors’ (4 for each Player – Phil & Julia – for each Real Play. POTENTIAL REAL PLAY SCENARIOS: * Engaging with a team member as to how the new working plans will be applied. * Overcoming concerns to the new working practices/framework * Addressing issues where a team member feels excluded from the teamworking practices/culture Debrief the Programme Individual Action Plans Team Priorities for application into the workplace

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. -------------------------------------------------------------------------------- Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? * Internal versus external customers * Why customer care is important * Meeting customer expectations Module Two Making a Personal Difference * How do you measure customer care? * Making a difference * Taking ownership * Positive mental attitude * Displaying professionalism both face-to-face and over the telephone * Using positive language Module Three Gathering Information and Offering Solutions * Asking the right questions * Active listening skills * Summarising and clarifying skills Module Four * Dealing with Difficult Situations * How to give a 'service' no * Demonstrating empathy * Assertiveness techniques * Handling a complaint * Problem solving * Saying 'sorry' * Making realistic promises and keeping them -------------------------------------------------------------------------------- Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. -------------------------------------------------------------------------------- Objectives By the end of the course participants will be able to * Adopt a professional telephone manner * Communicate assertively by taking control and directing the conversation * Deliver information positively by offering options and alternatives * Develop a range of versatile behaviours to use when dealing with difficult situations by: * Listening actively * Using empathy * Gathering relevant information through effective questioning * Finding solutions to concerns/problems quickly and efficiently * Speaking positively and assertively -------------------------------------------------------------------------------- WHAT IS THE BENEFIT? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. -------------------------------------------------------------------------------- IN-HOUSE COURSES Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. -------------------------------------------------------------------------------- THE IMPORTANCE OF CUSTOMERS AND CLIENTS Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. -------------------------------------------------------------------------------- CUSTOMER CARE PROGRAMMES FROM DICKSON TRAINING LTD We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. -------------------------------------------------------------------------------- SCHEDULED COURSES Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.