SUPPORTING WINDOWS 10 COURSE DESCRIPTION
This course is designed to provide students with the knowledge and skills
required to support and troubleshoot Windows 10 PCs and devices in a Windows
Server domain environment. These skills include understanding of Windows 10
features, how they can be used in an Active Directory environment and how to
troubleshoot them.
WHAT WILL YOU LEARN
* Troubleshoot startup issues and operating system services on a Windows 10 PC.
* Troubleshoot issues related to network connectivity.
* Troubleshoot client configuration failures and GPO application issues.
* Troubleshoot issues related to application installation and operation.
* Recover a PC running Windows 10.
SUPPORTING WINDOWS 10 COURSE DETAILS
* Who will benefit:
Anyone supporting users running Windows 10 personal computers within a medium
to large enterprise.
* Prerequisites:
None.
* Duration
5 days
SUPPORTING WINDOWS 10 COURSE CONTENTS
* Implementing a Troubleshooting Methodology
Overview of Windows 10, Introduction to the EDST Job Role, Overview of the
Troubleshooting Steps & Tools.
Hands on Implementing a Troubleshooting Methodology.
Hands on Using Troubleshooting Tools for Windows 10.
* Troubleshooting Startup Issues
Overview of the Windows 10 Startup Recovery Environment, Troubleshooting
Startup Settings & Operating System Services Issues, Recovering
BitLocker-Protected Drives.
Hands on Troubleshooting Startup Issues.
Hands on Recovering BitLocker-Encrypted Drives, Creating a New BitLocker
Password.
* Troubleshooting Hardware and Device Drivers
Troubleshooting Device Driver Failures & Physical Failures, Overview of
Hardware Troubleshooting, Monitoring Reliability, Configuring the Registry.
Hands on Troubleshooting Device Driver Issues, Resolving Hardware Issues,
Adding a Missing Device Driver to a Driver Store, Reverting a Problematic
Device Driver.
Hands on Troubleshooting Hardware Issues, Diagnosing Memory, Troubleshooting
and Repairing Failed Disk Redundancy Synchronizing Settings, Accessing Data
on a Foreign Volume.
* Troubleshooting Remote Computers
Using Remote Desktop and Remote Assistance, Remoting with Windows PowerShell
Hands on Troubleshooting Remote Computer by using Remote Desktop and Remote
Assistance.
Hands on Troubleshooting Remote Computer by using Windows PowerShell.
* Resolving Network Connectivity Issues
Determining Network Settings, Troubleshooting Network Connectivity Issues,
Troubleshooting Name Resolution.
Hands on Resolving Network Connectivity Issues.
Hands onResolving Name Resolution Issues.
* Troubleshooting Group Policy
Overview of Group Policy Application, Resolving Client Configuration Failures
and GPO Application Issues.
Hands on Troubleshooting Group Policy Application Issues.
Hands on Resolving Group Policy Issues.
Hands on Installing and Sharing a Printer.
* Troubleshooting User Settings
Troubleshooting Sign In Issues, Troubleshooting the Application of User
Settings.
Hands on Troubleshooting Sign in Problems.
Hands on Troubleshooting the Application of User Settings, Resolving Folder
Redirection Problem, Resolving Roaming User Profile Problem.
* Troubleshooting Remote Connectivity
Troubleshooting VPN Connectivity Issues & DirectAccess.
Hands on Troubleshooting VPN Connectivity Lab : Configuring and
Troubleshooting DirectAccess Configuring and Verifying, DirectAccess
Client-Side Settings, Troubleshooting DirectAccess. Troubleshooting Resource
Access Within a Domain & File Permissions Issues, Recovering Files Encrypted
by EFS, Troubleshooting Printer Access Issues. Lab : Troubleshooting File
Access Issues Lab : Troubleshooting Access to Encrypted Files.
Hands on Troubleshooting Printer Access Issues
* Troubleshooting Resource Access for Non Domain Member Clients
Configuring and Troubleshooting Device Registration, Configuring and
Troubleshooting Work Folders, Configuring and Troubleshooting OneDrive
Access.
Hands on Troubleshooting Resource Access for Clients that are not Domain
Members. Troubleshooting Device Registration, Work Folders and OneDrive for
Business.
* Troubleshooting Applications
Troubleshooting Desktop App Installation Issues, Desktop Apps, Managing
Windows Store Apps, Troubleshooting Access to Company Web Applications.
Hands on Troubleshooting Desktop Apps, AppLocker Policy Application &
Application Compatibility issue.
Hands on Troubleshooting Access to Company Web Applications, Internet
Explorer Issue & Microsoft Edge.
* Maintaining Windows 10
Managing & Troubleshooting Windows Activation, Troubleshooting Performance,
Applying Applications.
Hands on Monitoring and Troubleshooting Performance.
* Recovering Data and Operating System
File Recovery in Windows 10, Recovering an OS.
Hands on Recovering Data, Recovering Data from Azure Backup, Recovering
Deleted File by Using File History.
Hands on Provisioning Computer to Comply with Company Standards, Provision
Computer to Comply with Company Standards.