<div> <div> </div> <div> <div> <div> <h3>Highlights of the Course</h3> <ul> <li>Course Type: Online Learning</li> <li>Duration: 3 Hours</li> <li>Tutor Support: Tutor support is included</li> <li>Customer Support: 24/7 customer support is available</li> <li>Quality Training: The course is designed by an industry expert</li> <li>Recognised Credential: Recognised and Valuable Certification</li> <li>Completion Certificate: Free Course Completion Certificate Included</li> <li>Instalment: 3 Installment Plan on checkout</li> </ul> </div> </div> <div> <div> <hr /> <h3>What you will learn from this course?</h3> <ul> <li>Gain comprehensive knowledge about emergency planning</li> <li>Understand the core competencies and principles of emergency planning</li> <li>Explore the various areas of emergency planning</li> <li>Know how to apply the skills you acquired from this course in a real-life context</li> <li>Become a confident and expert emergency planner</li> </ul> </div> </div> <hr /> <div> <div> <div> <div> <div> <div> <h3>Emergency Management and Planning Course</h3> Master the skills you need to propel your career forward in emergency planning. This course will equip you with the essential knowledge and skillset that will make you a confident emergency planner and take your career to the next level. This comprehensive emergency management and planning course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this emergency management and planning course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective emergency planning practice and equip you with the essential skills, confidence and competence to assist you in the emergency planning industry. You'll gain a solid understanding of the core competencies required to drive a successful career in emergency planning. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for emergency planner or for people who are aspiring to specialise in emergency planning. Enrol in this emergency management and planning course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. </div> <div> <h3>Who is this Course for?</h3> This comprehensive emergency management and planning course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this emergency planning can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. </div> <div> <h3>Entry Requirements</h3> This emergency management and planning course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. </div> <div> <h3>Assessment</h3> This emergency management and planning course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. </div> <div> <h3>Advance Your Career</h3> This emergency management and planning course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. </div> </div> </div> </div> </div> </div> </div> </div><div> <div> <h2> Recognised Accreditation </h2> This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. </div> <div> <div> <div> <h3>What is CPD?</h3> Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. <h4>Benefits of CPD</h4> <ul> <li>Improve your employment prospects </li> <li>Boost your job satisfaction </li> <li>Promotes career advancement </li> <li>Enhances your CV </li> <li>Provides you with a competitive edge in the job market </li> <li>Demonstrate your dedication </li> <li>Showcases your professional capabilities</li> </ul> </div> </div> <div> <div> <h3>What is IPHM? </h3> The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. <h4>Benefits of IPHM </h4> <ul> <li>It will help you establish a positive reputation in your chosen field </li> <li>You can join a network and community of successful therapists that are dedicated to providing excellent care to their client </li> <li>You can flaunt this accreditation in your CV </li> <li>It is a worldwide recognised accreditation </li> </ul> </div> </div> <div> <div> <h3>What is Quality Licence Scheme?</h3> This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. <h4> Benefits of Quality License Scheme </h4> <ul> <li>Certificate is valuable</li> <li>Provides a competitive edge in your career</li> <li>It will make your CV stand out</li> </ul> </div> </div> </div> </div><div> <h3> Course Curriculum </h3> <div> <table> <tbody><tr> <td colspan="4">Introduction</td> </tr> <tr> <td></td> <td> Introduction </td> <td> </td> <td> 00:03:00</td> </tr> <tr> <td></td> <td> Who are We </td> <td> </td> <td> 00:04:00</td> </tr> <tr> <td></td> <td> Who is This Course For </td> <td> </td> <td> 00:02:00</td> </tr> <tr> <td></td> <td> Why Have An Emergency Management Plan </td> <td> </td> <td> 00:06:00</td> </tr> <tr> <td colspan="4">Emergency Planning Committee (EPC)</td> </tr> <tr> <td></td> <td> Emergency Planning Committee </td> <td> </td> <td> 00:05:00</td> </tr> <tr> <td colspan="4">Emergency Plan and Procedures</td> </tr> <tr> <td></td> <td> Introduction </td> <td> </td> <td> 00:05:00</td> </tr> <tr> <td></td> <td> Potential Emergencies For Venues. Let's Start With Fire. </td> <td> </td> <td> 00:05:00</td> </tr> <tr> <td></td> <td> Internal Threats, Visitors And Bomb Threats </td> <td> </td> <td> 00:09:00</td> </tr> <tr> <td></td> <td> Suspect Items </td> <td> </td> <td> 00:02:00</td> </tr> <tr> <td></td> <td> Active Shooter </td> <td> </td> <td> 00:06:00</td> </tr> <tr> <td></td> <td> Crowd-Related Emergencies </td> <td> </td> <td> 00:09:00</td> </tr> <tr> <td></td> <td> Terrorism </td> <td> </td> <td> 00:07:00</td> </tr> <tr> <td></td> <td> Structure Of The Emergency Plan And Emergency Response Procedures </td> <td> </td> <td> 00:02:00</td> </tr> <tr> <td></td> <td> Evacuation Diagram </td> <td> </td> <td> 00:02:00</td> </tr> <tr> <td></td> <td> Distribution Of The Emergency Plan And Procedures </td> <td> </td> <td> 00:04:00</td> </tr> <tr> <td></td> <td> Review And Routine Servicing </td> <td> </td> <td> 00:01:00</td> </tr> <tr> <td colspan="4">Key Considerations for our Emergency Response Procedures</td> </tr> <tr> <td></td> <td> Introduction And Required Procedures </td> <td> </td> <td> 00:04:00</td> </tr> <tr> <td></td> <td> Notification, Communication, Media, Social Media, Control &amp; Coordination </td> <td> </td> <td> 00:10:00</td> </tr> <tr> <td></td> <td> Children And Emergency Response Equipment </td> <td> </td> <td> 00:04:00</td> </tr> <tr> <td></td> <td> Evacuation Options, Routes &amp; Assembly Areas </td> <td> </td> <td> 00:05:00</td> </tr> <tr> <td></td> <td> First Aid, Lifts &amp; Escalators </td> <td> </td> <td> 00:01:00</td> </tr> <tr> <td></td> <td> Occupants And Visitors With A Disability </td> <td> </td> <td> 00:03:00</td> </tr> <tr> <td></td> <td> Other Considerations </td> <td> </td> <td> 00:06:00</td> </tr> <tr> <td colspan="4">Emergency Control Organisation</td> </tr> <tr> <td></td> <td> Emergency Control Organisation </td> <td> </td> <td> 00:04:00</td> </tr> <tr> <td></td> <td> Selection Criteria For ECO Members, Roles, Identification And Indemnity </td> <td> </td> <td> 00:03:00</td> </tr> <tr> <td></td> <td> Who will Make A Good Chief Warden </td> <td> </td> <td> 00:06:00</td> </tr> <tr> <td colspan="4">Training and Response Exercises</td> </tr> <tr> <td></td> <td> EPC and ECO Training </td> <td> </td> <td> 00:05:00</td> </tr> <tr> <td></td> <td> Occupants, Visitors, Skill Retention &amp; Training Materials </td> <td> </td> <td> 00:04:00</td> </tr> <tr> <td></td> <td> Emergency Response Exercises or âDrillsâ </td> <td> </td> <td> 00:08:00</td> </tr> <tr> <td colspan="4">Wrap Up</td> </tr> <tr> <td></td> <td> Wrap Up </td> <td> </td> <td> 00:02:00</td> </tr> <tr> <td colspan="4">Certificate of Achievement</td> </tr> <tr> <td></td> <td> Certificate of Achievement </td> <td> </td> <td> 00:00:00</td> </tr> <tr> <td colspan="4">Get Your Insurance Now</td> </tr> <tr> <td></td> <td> Get Your Insurance Now </td> <td> </td> <td> 00:00:00</td> </tr> <tr> <td colspan="4">Feedback</td> </tr> <tr> <td></td> <td> Feedback </td> <td> </td> <td> 00:00:00</td> </tr> </tbody></table></div> </div>

Study Plex

Emergency Responder

Disaster Management

Certificate in Emergency Response Ambulance Driving (CERAD)

Professional Skills Course (PSC)

Emergency First Aid

Emergency Management and Planning

General Admission

Packt

Microsoft AZ-900

Microsoft SC-100

Microsoft AZ-104

Microsoft SC-200

Microsoft AZ-303

Microsoft AZ-700

A carefully structured course loaded with lab exercises that will help you learn all about implementing Microsoft Defender for Endpoint platform the right way. The course's learning path aligns with the SC-200: Microsoft Security Operations Analyst Exam.

SC-200: Microsoft Security Operations Analyst

<div>
	<h3>Description:</h3>
A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills.
<h3>Learning Outcomes:</h3>
<ul>
<li>Display a customer service outlook </li>
<li>Figure out your individual behavior affects the behaviors of others</li>
<li>Examine confidence eligibility as well as a problem solver</li>
<li>Implement the techniques to cope with customers</li>
<li>Set your choice for providing customer service </li>
<li>Recognise means to settle connectivities between excellence in customer service as well as your business and policies</li>
<li>Improvise the skills and practices essential for a customer service-focused manager</li>
<li>Detect the customers as well as what they are searching for being truly involved</li>
<li>Recognise who are your customers and what their interests are </li>
<li>Improve plans for generating engaged employees and satisfied customers in the related business units that you manage</li>
<li>The variation of body language as well as verbal dexterity</li>
<li>The points of verbal communication, for example, tone, cadence, and pitch</li>
<li>Asking questions and listening competency </li>
<li>The manners of disseminating negative news and how to say no.</li>
<li>Proficient means of negotiation</li>
<li>The significance of producing and sending meaningful messages</li>
<li>Materials to speed up communication</li>
<li>The worth of individualizing interactions and promoting relationships</li>
<li>Vocal techniques to boost speech as well as communication approach</li>
<li>Methodologies for controlling stress</li>
<li>The conditions and benefits of CRM on a company's bottom line </li>
<li>Explain various elements of a CRM plan</li>
<li>Improvise a checklist in case of readiness and success in CRM </li>
<li>Narrate how CRM produces value for organizations and customers </li>
<li>Think about improvising roles having the highest influence on CRM </li>
</ul>
<h3>Assessment:</h3>
<ul>
<li>At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.</li>
<li>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</li>
</ul>
<h3>Certification:</h3>
<ul>
<li>After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.</li>
<li>Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</li>
</ul>
<h3>Who is this Course for?</h3>
Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic background.
<h3>Requirements</h3>
Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
<h3>Career Path</h3>
After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Complete Customer Service Training - Updated Version</td>
				</tr>
								<tr>
					<td></td>
					<td>Who We Are and What We Do</td>
					<td> </td>
					<td> 00:17:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Establishing Your Attitude</td>
					<td> </td>
					<td> 00:13:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Identifying and Addressing Customer Needs</td>
					<td> </td>
					<td> 00:12:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Generating Return Business</td>
					<td> </td>
					<td> 00:14:00</td>
				</tr>
								<tr>
					<td></td>
					<td>In-Person Customer Service</td>
					<td> </td>
					<td> 00:10:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Giving Customer Service over the Phone</td>
					<td> </td>
					<td> 00:12:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Providing Electronic Customer Service</td>
					<td> </td>
					<td> 00:12:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Recovering Difficult Customers</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Understanding When to Escalate</td>
					<td> </td>
					<td> 00:14:00</td>
				</tr>
								<tr>
					<td colspan="4">Complete Customer Service Training - Old Version</td>
				</tr>
								<tr>
					<td colspan="4">Module 01</td>
				</tr>
								<tr>
					<td></td>
					<td>Communication Skills</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Dealing With Challenges Assertively</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Dealing With Difficult People</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Dealing With Stress</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Meeting Expectations</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Setting Goals</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Seven Steps to Customer Problem Solving</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Telephone Techniques</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Fifth Critical Element - Measure It</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Fourth Critical Element - Be a Problem Solver</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Second Critical Element - Defined in Your Organization</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Sixth Critical Element - Reinforce It</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Third Critical Element - Given Life by the Employees</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>What is Customer Service?</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Who Are Your Customers?</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 02</td>
				</tr>
								<tr>
					<td></td>
					<td>Six Critical Elements</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Understanding Leadership</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Five Practices of Leadership</td>
					<td> </td>
					<td> 00:45:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 03</td>
				</tr>
								<tr>
					<td></td>
					<td>Asking the Right Questions</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Close with Vocals</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Closing Down the Voice</td>
					<td> </td>
					<td> 00:10:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Cold and Warm Calls</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Developing a Script</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Did You Hear Me?</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>It's More Than Just a Phase</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Negotiation Techniques</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>News from Within</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Perfecting the Script</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Phone Tag and Getting the Call Back</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Sales by Phone</td>
					<td> </td>
					<td> 00:10:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Saying No</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Staying Out of Voice Mail Jail</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Stress Busting</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Taking Messages99</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>This is My Mentor</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>To Serve and Delight</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Verbal Communication Techniques</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>What's Missing in Telephone Communication?</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Who Are Your Customers?</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 04</td>
				</tr>
								<tr>
					<td></td>
					<td>Building the Future</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Checklist for Success</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Considerations in Tool Selection</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Customer Relationship Management</td>
					<td> </td>
					<td> 00:10:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Evaluating and Reviewing Your Program</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Homegrown vs. Application Service Provider</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Requirement Driven Product Selection</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Strategies for Customer Retention</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Development Team</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>What CRM Is and Who It Serves</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Mock Exam- Complete Customer Service Training</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Final Exam- Complete Customer Service Training</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificate and Transcript</td>
				</tr>
								<tr>
					<td></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
				</tbody></table>

John Academy

Customer Care

Customer Service

Certificate of Completion of Training (CCT)

Certificate in Education & Training (CET)

Centre for Counselling & Psychotherapy Training (CCPT)

Trainers Course

Complete Customer Service Training

<div>
	<h3>Description:</h3>
Need to prevail in business and leave your competitors behind? You'll have to figure out how to procure the best people, teach them how to lead, and keep them working for your organisation. Human Resources aren't only a division in your business - it is the absolute entirety of your business! You will fail if you don't know precisely how to pick the best team. 
Good leaders lead. Being a good leader does not necessarily mean one has to own the business in order to steer it in a successful manner. It simply means that the direction of the company or project would entail having someone with a clear vision of how the goals are to be achieved to the best of everyone's abilities and to the benefit of the company. Enroll in our HR and Leadership Management course and learn about the common challenges of human resources. Find out how to attract and retain the best teams for achieving company's success. In this course you will learn the necessary skills, knowledge and information of HR &amp; Leadership Management. 
<h3>Who is this course for?</h3>
<ul>
<li>HR Managers</li>
<li>Entrepreneurs</li>
<li>Small Business Owners</li>
<li>HR  Professionals</li>
</ul>
<h3>Entry Requirement:</h3>
<ul>
<li>This course is available to all learners, of all academic backgrounds. </li>
<li>Learners should be aged 16 or over to undertake the qualification.</li>
<li>Good understanding of English language, numeracy and ICT are required to attend this course.</li>
</ul>
<h3>Assessment:  </h3>
<ul>
<li>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</li>
<li>Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. </li>
</ul>
<h3>Certification: </h3>
<ul>
<li>After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. </li>
<li>PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.</li>
</ul>
<h3>Why choose us?</h3>
<ul>
<li>Affordable, engaging &amp; high-quality e-learning study materials;</li>
<li>Tutorial videos/materials from the industry leading experts;</li>
<li>Study in a user-friendly, advanced online learning platform;</li>
<li>Efficient exam systems for the assessment and instant result; </li>
<li>The UK &amp; internationally recognized accredited qualification;</li>
<li>Access to course content on mobile, tablet or desktop from anywhere anytime;</li>
<li>The benefit of career advancement opportunities;</li>
<li>24/7 student support via email.</li>
</ul>
<h3>Career path:</h3>
The Diploma in HR and Leadership Management course will be very beneficial and helpful, especially to the following professionals:
<ul>
<li>Entrepreneur.</li>
<li>Manager.</li>
<li>Line manager.</li>
<li>Team leader.</li>
<li>Supervisor.</li>
<li>Executive.</li>
<li>HR Assistant.</li>
<li>HR Manager.</li>
<li>HR Executive.</li>
<li>HR Consultant.</li>
</ul>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">HR and Leadership Management - Updated Version</td>
				</tr>
								<tr>
					<td colspan="4">HR Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Human Resources</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Employee Recruitment and Selection Procedure</td>
					<td> </td>
					<td> 00:35:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Employee Training and Development Process</td>
					<td> </td>
					<td> 00:24:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Performance Appraisal Management</td>
					<td> </td>
					<td> 00:22:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Employee Relations</td>
					<td> </td>
					<td> 00:19:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Motivation and Counselling</td>
					<td> </td>
					<td> 00:22:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Ensuring Health and Safety at the Workplace</td>
					<td> </td>
					<td> 00:19:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Employee Termination</td>
					<td> </td>
					<td> 00:18:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Employer Records and Statistics</td>
					<td> </td>
					<td> 00:17:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Essential UK Employment Law</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Leadership Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 01: Developing the Leader Within You</td>
					<td> </td>
					<td> 00:21:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 02: Emotional Intelligence in Leadership</td>
					<td> </td>
					<td> 00:17:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 03: Communication Skills</td>
					<td> </td>
					<td> 00:26:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 04: Public Speaking</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 05: Critical Thinking in Problem-Solving and Decision Making</td>
					<td> </td>
					<td> 00:23:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 06: Motivation and Counselling</td>
					<td> </td>
					<td> 00:16:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 07: Management and Leadership</td>
					<td> </td>
					<td> 00:26:00</td>
				</tr>
								<tr>
					<td colspan="4">HR and Leadership Management - Old Version</td>
				</tr>
								<tr>
					<td colspan="4">Human Resource Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Human Resources Today</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Recruiting and Interviewing</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Retention and Orientation</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Following Up With New Employees</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Workplace Health &amp; Safety</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Workplace Bullying, Harassment, and Violence</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Workplace Wellness</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Providing Feedback to Employees</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Disciplining Employees</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Terminating Employees</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Activities - Advanced Diploma in Human Resource Management</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td colspan="4">HR and Leadership</td>
				</tr>
								<tr>
					<td></td>
					<td>Leader and HR Management</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Commitment and HR Management</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Team Management</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Build A Mastermind Group</td>
					<td> </td>
					<td> 02:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>People Recognition in HR Management</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Performance, Goals and Management</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Think Outside The Box</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Be Passionate about Your Work</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Importance Of A Good Team Leader</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Leadership and People Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - The Evolution of Leadership</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Situational Leadership</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - A Personal Inventory</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Modeling the Way</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Inspiring a Shared Vision</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Challenging the Process</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Enabling Others to Act</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Encouraging the Heart</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Basic Influencing Skills</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Setting Goals</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Leadership and People Management Diploma- Activities</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Mock Exam- HR and Leadership Management</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Final Exam- HR and Leadership Management</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
				</tbody></table>

Learning & Development

HR Management

HR (Human Resources)

Human Resources Management

HR Manager

Institute of Leadership & Management (ILM)

HR and Leadership Management

Lead Academy

Medical Secretary Course - CPD Certified

<div>
					<div>
								<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
					</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
							</div>
				</div>
			Looking to learn the ancient art of acupressure? Our Acupressure Shortcuts - International Qualification course can be the perfect introduction for you to this alternative form of treatment.
The theory and practice of acupressure first originated in China about 3000 years ago. The treatments until these days are very useful and benefit many people. This is why the practice has still persisted and improved. 
In traditional Chinese medicine, the Meridian is a channel along the body through which the energy flows. A blockage in any of those channels will cause pain and discomfort. The human body has several meridians and applying pressure to a different point will free up different channels in the body.
With the change of times, the treatment of acupressure has also improved and evolved to cure the problems faced by modern humans. A lot of diseases that were very difficult to treat with modern medical science have given better results. 
<h3>Course Highlights</h3>
This course has been created for students of all levels to teach them 50 key Acupressure Points they can use to treat 50 common conditions. A few major learning outcomes of this course is as follows:
<ul>
<li>Relief from stress &amp; tension and relax your body &amp; mind  </li>
<li>Help you deal with your mental and emotional problems such as anger issues, depression, sadness, emotional trauma vertigo and give you emotional clarity. </li>
</ul>
<ul>
<li>Increased blood circulation for faster removal of toxic waste. </li>
<li>Learn to get over common physiological problems such as indigestion. Insomnia. Cough, constipation, head cold and so on. </li>
<li>Face common problems such as Back pain, knee pain, muscle stiffness and frozen shoulders. </li>
<li>Relief from chronic pains such as migraine, neck, shoulder, hip &amp; backache and  </li>
<li>An overall sense of well-being  </li>
</ul>
<h3>What You'll Learn </h3>
At the end of the course, you'll:
<ul>
<li>Receive an internationally recognised qualification in acupressure therapy.</li>
<li>Obtain membership and practitioner insurance with an international institute at a discounted rate.</li>
<li>Get themselves listed online under 'Acupressure Therapy'.</li>
<li>Specific Acupressure Points to treat the 12 most common digestive disorders</li>
</ul>
<h3>Who Is This Course For? </h3>
This Acupressure Shortcuts - International Qualification course is perfect for people who are interested to learn this traditional Chinese healing treatment. No prior knowledge of acupressure is required.
This course will equip them with the knowledge of these healing treatments that will help them conduct the treatment on their family, friends and as well as clients if they want to practice acupressure professionally.
<h3>Requirements </h3>
Acupressure Shortcuts - International Qualification course is fully compatible with any kind of device. Whether you are using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time, without any kind of limitation.
This course requires no qualifications and is great for you if you are enthusiastic about learning the ancient healing treatment. A desire to learn more about acupressure methods will help.
<h3>Career Path</h3>
You will be ready to enter the relevant job market as an Acupressure therapist and help your customers by providing this healing service. After completing this course, you will be equipped with the necessary knowledge and skills required to succeed in this sector. All of our courses are CPD and IAO accredited, so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.<table>				<tbody><tr>
					<td colspan="4">Introduction</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction</td>
					<td>FREE </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Requirements Before Receiving Your Qualification</td>
					<td>FREE </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td colspan="4">What is Acupressure?</td>
				</tr>
								<tr>
					<td></td>
					<td>What is Acupressure?</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to Apply Pressure to Acupressure Points</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Self Acupressure</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Key Points to Remember</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td colspan="4">What are Meridians?</td>
				</tr>
								<tr>
					<td></td>
					<td>What are Meridians?</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Role of the Meridians</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Meridian Clock</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Key Points to Remember</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Essentials Before Getting Started</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td colspan="4">Acupressure Shortcuts Treatment Protocol</td>
				</tr>
								<tr>
					<td></td>
					<td>How to Begin and End an Acupressure Treatment</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Acne</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Allergies/Hay Fever</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Anger/Irritability</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Arthritis/Rheumatism</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Anxiety</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Back Pain (Lower)</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Back Pain (Upper)</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Carpal Tunnel Syndrome</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Concentration/Mental Clarity</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Congestion/Head Cold</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Constipation</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Cough/Sore Throat</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Depression</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Dizziness/Vertigo</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Earache/Hearing Problems</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Emotional Trauma</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Eyestrain</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Fatigue</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Fear/Insecurity</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Grief/Sadness</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Hangover</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Heart Palpitations</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Hip Pain/Immobility</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Hot Flashes</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Indigestion</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Infertility/Impotence</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Insomnia</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Knee Pain</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Leg Cramps</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Low Libido</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Low Self Esteem</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Menstrual Cramps</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Migraine</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Motion Sickness</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Nausea</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Neck Ache/Stiffness</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Poor Memory</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for PMS (Premenstrual Syndrome)</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Respiratory Problems</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Sciatica</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Shoulder Pain</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Sinus Conditions</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Skin Toning</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Sprained Ankle</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Stress</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Tendonitis</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Tension Headache</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Toothache</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Varicose Veins</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acupressure for Water Retention</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td colspan="4"> Benefits of Acupressure</td>
				</tr>
								<tr>
					<td></td>
					<td>Benefits of Acupressure 1</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Benefits of Acupressure 2</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Benefits of Acupressure 3</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td colspan="4">Bonus Material - Downloads</td>
				</tr>
								<tr>
					<td></td>
					<td>Bonus Material - Downloads</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
				</tbody></table>

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Medical Acupuncture

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<div>
					<div>
								<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
					</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
							</div>
				</div>
			<blockquote>
<h4>Get the Advanced level qualification in HR Management</h4>
</blockquote>
Bring out the leader in you with this Extended Diploma in HR Management course. Nowadays human resources play a major part in any companies stride to move forward. So learn what you need to do to become an excellent HR manager.
The human resource manager leads and directs the HR team to enable them to deliver a comprehensive HR service to the business. The HR Manager proactively advises on best practice HR and where necessary takes a hands-on role in dealing with casework. The HR manager supports the people management functions that underpin the business culture. The broad areas include: employee matters, compensation and benefits, reward, professional growth, communications and performance management. As a HR manager, you can expect to be involved in a senior position with responsibility such as leading and directing the human resource team to deliver a comprehensive HR service to the business.
This course contains multiple units to help you become a competent HR manager. So don't wait any longer, get the qualification you need.
<h3>Course Highlights</h3>
Extended Diploma in HR Management is an award winning and the best selling course that has been given the CPD Certification &amp; CiQ accreditation. It is the most suitable course anyone looking to work in this or relevant sector.
It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in HR Management into several modules for teaching you everything you need to become successful in this profession.
To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace.
We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.
For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.
<h3>Why You Should Choose Extended Diploma in HR Management</h3>
<ul>
<li>Lifetime access to the course</li>
<li>No hidden fees or exam charges</li>
<li>CPD Accredited certification on successful completion</li>
<li>Full Tutor support on weekdays (Monday - Friday)</li>
<li>Efficient exam system, assessment and instant results</li>
<li>Download Printable PDF certificate immediately after completion</li>
<li>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</li>
<li>Improve your chance of gaining professional skills and better earning potential.</li>
</ul>
<h3>Who is this Course for?</h3>
Extended Diploma in HR Management is CPD certified and CiQ accredited. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.
<h3>Requirements</h3>
Our Extended Diploma in HR Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
<h3>Career Path</h3>
You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and CiQ accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.<table>				<tbody><tr>
					<td colspan="4">Extended Diploma in HR Management - Updated Version</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Human Resources</td>
					<td> </td>
					<td> 00:17:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Employee Recruitment and Selection Procedure</td>
					<td> </td>
					<td> 00:32:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Employee Training and Development Process</td>
					<td> </td>
					<td> 00:22:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Performance Appraisal Management</td>
					<td> </td>
					<td> 00:19:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Employee Relations</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Motivation and Counselling</td>
					<td> </td>
					<td> 00:19:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Ensuring Health and Safety at the Workplace</td>
					<td> </td>
					<td> 00:16:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Employee Termination</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Employer Records and Statistics</td>
					<td> </td>
					<td> 00:11:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Essential UK Employment Law</td>
					<td> </td>
					<td> 00:38:00</td>
				</tr>
								<tr>
					<td colspan="4">Extended Diploma in HR Management - Old Version</td>
				</tr>
								<tr>
					<td colspan="4">Introduction To HR Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td>FREE </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Human Resources Today</td>
					<td>FREE </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Recruiting and Interviewing</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Retention and Orientation</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Following Up With New Employees</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Workplace Health &amp; Safety</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Workplace Bullying, Harassment, and Violence</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Workplace Wellness</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Providing Feedback to Employees</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Disciplining Employees</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Terminating Employees</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Activities - Professional Diploma in Human Resource Management</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td colspan="4">HR and Leadership</td>
				</tr>
								<tr>
					<td></td>
					<td>INTRODUCTION</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>WHAT MAKES A GREAT LEADER?</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>HOW TO INSPIRE YOUR TEAM</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>HOW TO INCENTIVIZE THE RIGHT WAY</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>HOW TO INCREASE YOUR CHARISMA AND AUTHORITY</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>HOW TO DEAL WITH A CRISIS</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>IS IT BETTER TO BE FEARED OR LIKED?</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>DEALING WITH DISSIDENTS</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>CREATING TEAMS AND	ENCOURAGING TEAMWORK</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>UNDERSTANDING CHARACTERS AND CHOOSING THE RIGHT PERSON</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>THE 10 MOST POWERFUL TIPS FOR LEADERS</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>CONCLUSION</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td colspan="4">HR and Employee Onboarding</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Purpose of Onboarding</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Introduction</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Onboarding Preparation</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Onboarding Checklist</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Creating an Engaging Program</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Following Up with New Employees</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Setting Expectations</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Resiliency and Flexibility</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Assigning Work</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Providing Feedback</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Accredited Employee Management Skills Training: Millennial Onboarding- Activities</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td colspan="4">HR and Employee Motivation</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - A Psychological Approach</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Object-Oriented Theory</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Using Reinforcement Theory</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Using Expectancy Theory</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Personality's Role in Motivation</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Setting Goals</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - A Personal Toolbox</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Motivation on the Job</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Addressing Specific Morale Issues</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Keeping Yourself Motivated</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>HR Management: Employee Motivation Skills Training- Activities</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Mock Exam- Extended Diploma in HR Management- CPD &amp; IAO Accredited</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Final Exam- Extended Diploma in HR Management- CPD &amp; IAO Accredited</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
				</tbody></table>

Chartered Institute of Personnel Development (CIPD)

Higher National Diploma (HND)

Diploma in Management Studies (DMS)

Extended Diploma in HR Management

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			<blockquote>
<h4>Manage your crew more efficiently as a Human Resource Manager</h4>
</blockquote>
Do you feel you have capable of managing an organisation's staff? If you like interacting with people then you would have a fruitful career in Human Resource Management and this course is meant just for you.
HR offers a wealth of opportunities within every business sector. It is a competitive industry and an integral part of any successful organisation. Often involved in the execution of significant business change, HR professionals liaise with senior management on a daily basis to coordinate their organisation's running. HR covers everything from training and recruitment, pensions, compensation, benefits, and payroll and redundancy to implementing employment law and relocation packages. Often involved in the execution of significant business change, HR professionals liaise with senior management on a daily basis to coordinate their organisation's running.
This course will provide you with guidelines on how to be a successful Human Resource Manager. Learn the how to become a human resource manager and all the benefits that come with it.
<h3>Course Highlights</h3>
Extended Diploma in Human Resource Management (HRM) is an award winning and the best selling course that has been given the CPD Certification &amp; IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.
It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Human Resource Management (HRM) into 48 modules for teaching you everything you need to become successful in this profession.
To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 Days, 16 hours and it is also possible to study at your own pace.
We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.
For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.
<h3>Why You Should Choose Extended Diploma in Human Resource Management (HRM)</h3>
<ul>
<li>Lifetime access to the course</li>
<li>No hidden fees or exam charges</li>
<li>CPD Accredited certification on successful completion</li>
<li>Full Tutor support on weekdays (Monday - Friday)</li>
<li>Efficient exam system, assessment and instant results</li>
<li>Download Printable PDF certificate immediately after completion</li>
<li>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</li>
<li>Improve your chance of gaining professional skills and better earning potential.</li>
</ul>
<h3>Who is this Course for?</h3>
Extended Diploma in Human Resource Management (HRM) is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.
<h3>Requirements</h3>
Our Extended Diploma in Human Resource Management (HRM) is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
<h3>Career Path</h3>
You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.<table>				<tbody><tr>
					<td colspan="4">Extended Diploma in Human Resource Management (HRM) - Updated Version</td>
				</tr>
								<tr>
					<td></td>
					<td>Employee Recruitment and Selection Procedure</td>
					<td> </td>
					<td> 00:32:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Employee Relations</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Employee Termination</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Employee Training and Development Process</td>
					<td> </td>
					<td> 00:22:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Employer Records and Statistics</td>
					<td> </td>
					<td> 00:11:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Ensuring Health and Safety at the Workplace</td>
					<td> </td>
					<td> 00:16:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Essential UK Employment Law</td>
					<td> </td>
					<td> 00:38:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Human Resources</td>
					<td> </td>
					<td> 00:17:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Motivation and Counselling</td>
					<td> </td>
					<td> 00:19:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Performance Appraisal Management</td>
					<td> </td>
					<td> 00:19:00</td>
				</tr>
								<tr>
					<td colspan="4">Extended Diploma in Human Resource Management (HRM) - Old Version</td>
				</tr>
								<tr>
					<td colspan="4">Human Resource Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td>FREE </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Human Resources Today</td>
					<td>FREE </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Recruiting and Interviewing</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Retention and Orientation</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Following Up With New Employees</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Workplace Health &amp; Safety</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Workplace Bullying, Harassment, and Violence</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Workplace Wellness</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Providing Feedback to Employees</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Disciplining Employees</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Terminating Employees</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Activities</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Organisational Skills</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td>FREE </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Remove the Clutter</td>
					<td>FREE </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Prioritize</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Scheduling Your Time</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - To Do Lists</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Paper and Paperless Storage</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Organization in Your Work Area</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Tools to Fight Procrastination</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Organizing Your Inbox</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Avoid the Causes of Disorganization</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Discipline is the Key to Stay Organized</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Administrative Skills Developing Diploma- Activities</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td colspan="4">HR and Leadership</td>
				</tr>
								<tr>
					<td></td>
					<td>Leader and HR Management</td>
					<td>FREE </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Commitment and HR Management</td>
					<td>FREE </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Team Management</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Build A Mastermind Group</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>People Recognition in HR Management</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Performance, Goals and Management</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Think Outside The Box</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Be Passionate about Your Work</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Importance Of A Good Team Leader</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Employee Onboarding</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Purpose of Onboarding</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Introduction</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Onboarding Preparation</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Onboarding Checklist</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Creating an Engaging Program</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Following Up with New Employees</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Setting Expectations</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Resiliency and Flexibility</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Assigning Work</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Providing Feedback</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Employee Onboarding- Activities</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Mock Exam- Advanced Professional Diploma in Human Resource Management</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Final Exam- Advanced Professional Diploma in Human Resource Management</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
				</tbody></table>

Extended Diploma in Human Resource Management (HRM)

<h2>Managing Across Generations</h2>Millennials make up the largest percentage of the workforce, posing challenges to long-standing structures, working practices and management styles. With this change there have been shifts in the way organisations need to bring generations together, adapt the working environment, and manage a diverse population.This practical session focusses not just on millennials, but on the traits and characteristics of each of the generations found in the workplace, and the differences between them. Exploring preferences and behaviours through practical case study discussions, participants will work to understand and respect generational differences and commonalities, adapt their style to avoid a 'one size fits all' approach, and turn negative stereotypes into positive working relationships.Particular attention is paid to the impact on teamwork, communication, motivation, performance, collaboration and reward.<section>
 <h3>The assumptions we make about generations and age</h3><h3>Your role as manager</h3><ul><li>How do you like to be managed?</li><li>Flexible management</li><li>Understanding people from a variety of generations, backgrounds and outlooks and uniting them in a common purpose and vision</li><li>Exercise: identifying core behaviours of good managers of multi-generation teams and organisations</li></ul><h3>Understanding generations</h3><ul><li>Different generations currently in the workplace</li><li>Common characteristics of each generation</li><li>Impact on teamwork, communication and motivation</li><li>Exercise: case study scenarios</li></ul><h3>Mapping your workplace</h3><ul><li>What generations are represented in your workforce, and to what percentage?</li><li>Impact on performance, motivation, collaboration and reward - and on how these might be influenced</li><li>Exercise: exploring strengths, opportunities and challenges for each of the generations</li></ul><h3>Multi-generation collaboration</h3><ul><li>Drawing on the strengths of generations to create a strong working team</li><li>Creating the right environment for collaboration</li><li>Employing reverse mentorship to share experience and experiences to drive innovation</li></ul><h3>What makes them tick</h3><ul><li>Factors that influence employee motivation at each stage of their lives</li><li>Impact on career planning, recruitment and retention strategies</li><li>How to have conversations about what's important to people and make adaptations for them, eg, flexible or remote working</li><li>Exercise: practical 'real-play' activities to support discussions about career progression and employee motivation</li></ul><h3>Adapting to millennials</h3><ul><li>Millennials now make up 75% of the workforce and a significant percentage of management roles</li><li>More and more people from this generation are now self-employed, struggling to find companies willing or able to adapt to their needs</li><li>Exercise: Group brainstorm and peer sharing of what has worked in their own team or organisation and what more could be done</li></ul><h3>Bringing new generations into the workplace</h3><ul><li>Gen-Z: how to blend their fully digital mindset with their desire for increased social and human collaboration</li><li>Exercise: Participants review their induction process to adapt to the skills gaps, communication needs and mindset of Gen-Z starters</li></ul><h3>Flexing to diverse needs</h3><ul><li>How to flex key elements of the manager role (eg, coaching and mentoring, training, providing feedback, etc) to diverse needs of different generations</li></ul><h3>Actions and next steps</h3><ul><li>Review</li><li>Action planning - create a plan, based on your mapped team and predicted future staff, to improve current management practice</li><li>Next steps</li></ul>


 </section>

Maximum Performance

Managing Across Generations

Harpenden

<div id="course-pills-1">Duration5 Days30 CPD hoursThis course is intended forThis course is intended for experienced IT security-related practitioners, auditors, consultants, investigators, or instructors, including network or security analysts and engineers, network administrators, information security specialists, and risk management professionals, who are pursuing CISSP training and certification to acquire the credibility and mobility to advance within their current computer security careers or to migrate to a related career. Through the study of all eight CISSP Common Body of Knowledge (CBK) domains, students will validate their knowledge by meeting the necessary preparation requirements to qualify to sit for the CISSP certification exam. Additional CISSP certification requirements include a minimum of five years of direct professional work experience in two or more fields related to the eight CBK security domains, or a college degree and four years of experience.Overview#NAME?In this course, students will expand upon their knowledge by addressing the essential elements of the 8 domains that comprise a Common Body of Knowledge (CBK)Â© for information systems security professionals.Prerequisites<ul><li>CompTIA Network+ Certification</li></ul></div><div id="course-pills-2"><h3>1 - Security and Risk Management</h3> <ul> <li>Security Governance Principles</li> <li>Compliance</li> <li>Professional Ethics</li> <li>Security Documentation</li> <li>Risk Management</li> <li>Threat Modeling</li> <li>Business Continuity Plan Fundamentals</li> <li>Acquisition Strategy and Practice</li> <li>Personnel Security Policies</li> <li>Security Awareness and Training</li> </ul> <h3>2 - Asset Security</h3> <ul> <li>Asset Classification</li> <li>Privacy Protection</li> <li>Asset Retention</li> <li>Data Security Controls</li> <li>Secure Data Handling</li> </ul> <h3>3 - Security Engineering</h3> <ul> <li>Security in the Engineering Lifecycle</li> <li>System Component Security</li> <li>Security Models</li> <li>Controls and Countermeasures in Enterprise Security</li> <li>Information System Security Capabilities</li> <li>Design and Architecture Vulnerability Mitigation</li> <li>Vulnerability Mitigation in Embedded, Mobile, and Web-Based Systems</li> <li>Cryptography Concepts</li> <li>Cryptography Techniques</li> <li>Site and Facility Design for Physical Security</li> <li>Physical Security Implementation in Sites and Facilities</li> </ul> <h3>4 - Information Security Management Goals</h3> <ul> <li>Organizational Security</li> <li>The Application of Security Concepts</li> </ul> <h3>5 - Information Security Classification and Program Development</h3> <ul> <li>Information Classification</li> <li>Security Program Development</li> </ul> <h3>6 - Risk Management and Ethics</h3> <ul> <li>Risk Management</li> <li>Ethics</li> </ul> <h3>7 - Software Development Security</h3> <ul> <li>Software Configuration Management</li> <li>Software Controls</li> <li>Database System Security</li> </ul> <h3>8 - Cryptography</h3> <ul> <li>Ciphers and Cryptography</li> <li>Symmetric-Key Cryptography</li> <li>Asymmetric-Key Cryptography</li> <li>Hashing and Message Digests</li> <li>Email, Internet, and Wireless Security</li> <li>Cryptographic Weaknesses</li> </ul> <h3>9 - Physical Security</h3> <ul> <li>Physical Access Control</li> <li>Physical Access Monitoring</li> <li>Physical Security Methods</li> <li>Facilities Security</li> </ul></div>

Nexus Human

Certified in Cybersecurity (CC)

Certificate in Information Security Management Principles (CISMP)

Certified Cloud Security Professional (CCSP)

Certified Information Security Manager (CISM)

Cissp

CompTIA Security+

Certified Information Security Systems Professional (CISSP)

<div id="course-pills-1">Duration5 Days30 CPD hoursThis course is intended forThe CCSP is ideal for IT and information security leaders responsible for applying best practices to cloud security architecture, design, operations and service orchestration.OverviewUpon completing this course, the participants will gain valuable knowledge and skills including the ability to: - Successfully pass the CCSP exam. - Understand the fundamentals of the cloud computing architecture framework. - Understand security challenges associated with different types of cloud services. - Identify and evaluate security risks for their organization?s cloud environments. - Select and implement appropriate controls to ensure secure implementation of cloud services. - Thoroughly understand the 6 essential core domains of the CCSP common body of knowledge: 1. Architectural Concepts &amp; Design Requirements 2. Cloud Data Security 3. Cloud Platform &amp; Infrastructure Security 4. Cloud Application Security 5. Operations 6. Legal &amp; ComplianceThe goal of the course is to prepare professionals for the challenging CCSP exam by covering the objectives of the exam based on the six domains as defined in the (ISC)2 CCSP common body of knowledge.</div><div id="course-pills-2"><h3>1 - Architectural Concepts and Design Requirements</h3> <ul> <li>Cloud Computing Concepts</li> <li>Cloud Reference Architecture</li> <li>Cloud Computing Security Concepts</li> <li>Design Principles of Secure Cloud Computing</li> <li>Trusted Cloud Services</li> </ul> <h3>2 - Cloud Data Security</h3> <ul> <li>CSA (Cloud Security Alliance) Cloud Data Lifecycle</li> <li>Cloud Data Storage Architectures</li> <li>Data Security Strategies</li> <li>Data Discovery and Classification Technologies</li> <li>Protecting Privacy and PII (Personally Identifiable Information)</li> <li>Data Rights Management</li> <li>Data Retention, Deletion, and Archiving Policies</li> <li>Auditability, Traceability, and Accountability of Data Events</li> </ul> <h3>3 - Cloud Platform and Infrastructure Security</h3> <ul> <li>Cloud Infrastructure Components</li> <li>Cloud Infrastructure Risks</li> <li>Designing and Planning Security Controls</li> <li>Disaster Recovery and Business Continuity Management</li> </ul> <h3>4 - Cloud Application Security</h3> <ul> <li>The Need for Security Awareness and Training in application Security</li> <li>Cloud Software Assurance and Validation</li> <li>Verified Secure Software</li> <li>SDLC (Software Development Life Cycle) Process</li> <li>Secure SDLC</li> <li>Specifics of Cloud Application Architecture</li> <li>Secure IAM (Identity and Access Management) Solutions</li> </ul> <h3>5 - Operations</h3> <ul> <li>Planning Process for the Data Center Design</li> <li>Installation and Configuration of Physical Infrastructure for Cloud Environment</li> <li>Running Physical Infrastructure for Cloud Environment</li> <li>Managing Physical Infrastructure for Cloud Environment</li> <li>Installation and Configuration of Logical Infrastructure for Cloud Environment</li> <li>Running Logical Infrastructure for Cloud Environment</li> <li>Managing Logical Infrastructure for Cloud Environment</li> <li>Compliance with Regulations and Controls</li> <li>Risk Assessment for Logical and Physical Infrastructure</li> <li>Collection, Acquisition, and Preservation of Digital Evidence</li> <li>Managing Communication with Stakeholders</li> </ul> <h3>6 - Legal and Compliance</h3> <ul> <li>Legal Requirements and Unique Risks within the Cloud Environment</li> <li>Relevant Privacy and PII Laws and Regulations</li> <li>Audit Process, Methodologies, and Required Adaptions for a Cloud Environment</li> <li>Implications of Cloud to Enterprise Risk Management</li> <li>Outsourcing and Cloud Contract Design</li> <li>Vendor Management</li> </ul></div>

AWS Certified Cloud Practitioner

Certified Cyber Professional (CCP)

Microsoft Certification

Microsoft 365

MS-102T00 Microsoft 365 Administrator Essentials

<div id="course-pills-1">Duration5 Days30 CPD hoursThis course is intended forThis course is intended for IT professionals who are responsible for planning, configuring, and managing an Office 365 environment. Students who attend this course are expected to have a fairly broad understanding of several on-premises technologies such as Domain Name System (DNS) and Active Directory Domain Services (AD DS). In addition, they should have a general understanding of Microsoft Exchange Server, Microsoft Teams, and Microsoft SharePoint.OverviewPlan and provision Office 365 Manage Users and Groups in Office 365 Deploy and Configure Tools and Applications for Office 365 Plan and Manage Exchange Online Plan and Manage SharePoint Online Plan and Manage Microsoft Teams Plan and Manage other Office 365 Services Implement Security and Compliance in Office 365 Report, Monitor and Troubleshoot Office 365This five-day course describes how to set up, configure and manage an Office 365 tenant including identities, and the core services of Microsoft 365. In this five-day course, you will learn how to plan the configuration of an Office 365 tenant including integration with existing user identities; plan, configure and manage core services; and report on key metrics. Although this course and the associated labs are written for Office 365 with Windows 11, the skills taught will also be backwards compatible with Windows 10. This course is based on the features available in the Office 365 E3 license as these are the core features in Office 365 and Microsoft 365 plans.</div><div id="course-pills-2"><h3>1 - Planning and Provisioning Office 365</h3> <ul> <li>Overview of Office 365</li> <li>Core Services of Office 365</li> <li>Requirements for an Office 365 Tenant</li> <li>Planning a Pilot and Deployment</li> <li>Creating an Office 365 Tenant</li> <li>Adding Custom Domains and Managing DNS Settings</li> <li>Lab: Provisioning Office 365</li> </ul> <h3>2 - Managing Users and Groups in Office 365</h3> <ul> <li>Managing User Accounts and Licences</li> <li>Managing Passwords and Authentication</li> <li>Create and Managing the Different Types of Groups in Office 365</li> <li>Managing Users and Groups with PowerShell</li> <li>Managing Users and Groups in the Azure AD Admin Center</li> <li>Role Based Access and Administrative Roles</li> <li>Planning and Configuring Directory Synchronization</li> <li>Lab: Managing Users and Groups in Office 365</li> <li>Lab: Planning and Configuring Directory Synchronisation</li> </ul> <h3>3 - Deploying and Configuring Tools and Applications for Office 365</h3> <ul> <li>Planning Network Configuration for Office 365 Tools and Applications</li> <li>Using the Office Configuration Tool</li> <li>Click to Run Installation Use and Control</li> <li>Managing Centralized Deployment of Tools, Applications and Add-ins</li> <li>Reporting</li> <li>Lab: Deploying and Configuring Tools and Applications for Office 365</li> </ul> <h3>4 - Planning and Managing Exchange Online</h3> <ul> <li>What is Exchange Online</li> <li>Managing Exchange Online Mailboxes</li> <li>Managing Office 365 Groups in Exchange Online</li> <li>Configuring Exchange Online Permissions</li> <li>Managing Exchange Online using PowerShell</li> <li>Plan and Configure Mail Flow</li> <li>Plan and Configure Email Protection</li> <li>Lab: Planning and Managing Exchange Online</li> </ul> <h3>5 - Planning and Managing SharePoint Online</h3> <ul> <li>What is SharePoint Online</li> <li>Understanding the relationship between SharePoint, OneDrive, Teams, and Office 365 Groups</li> <li>SharePoint Online Architecture</li> <li>Configure SharePoint Online</li> <li>Configure and Control External Sharing</li> <li>Managing SharePoint Online Site Collections</li> <li>Managing SharePoint Online using PowerShell</li> <li>Lab: Planning and Managing SharePoint Online</li> </ul> <h3>6 - Planning and Managing Microsoft Teams</h3> <ul> <li>What is Microsoft Teams</li> <li>How Microsoft Teams integrates with other Office 365 Services</li> <li>Create and Manage Organization Wide Settings</li> <li>Create, Manage and Assign Microsoft Teams Policies</li> <li>Plan and Configure External and Guest Access</li> <li>Managing Microsoft Teams using PowerShell</li> <li>Lab: Planning and Managing Microsoft Teams</li> </ul> <h3>7 - Planning and Managing Other Office 365 Services</h3> <ul> <li>Yammer</li> <li>Planner</li> <li>Visio</li> <li>Bookings</li> <li>Delve</li> <li>Forms</li> <li>Power Platform</li> <li>Stream</li> <li>Sway</li> <li>Viva</li> <li>Scheduler</li> <li>Add-ins, including Find Time and Junk Reporter</li> <li>Lab: Planning and Managing Office 365 Services</li> </ul> <h3>8 - Security and Compliance in Office 365</h3> <ul> <li>Overview of Security and Compliance Features in Office 365</li> <li>Extending Security and compliance Features with Additional Licences</li> <li>Using the Microsoft Defender Portal and Secure Score</li> <li>Using the Office 365 Compliance Portal and Compliance Score</li> <li>Plan and Configure Retention Labels and Policies</li> <li>Plan and Configure Data Loss Prevention Policies</li> <li>Create and Assign Sensitivity Labels</li> <li>Configure Safe Attachments and Safe Links Policies</li> <li>Plan and Configure Multi Factor Authentication</li> <li>Lab: Configure Security and Compliance in Office 365</li> </ul> <h3>9 - Reporting, Monitoring and Troubleshooting Office 365</h3> <ul> <li>Monitoring Office 365 Service Health</li> <li>Troubleshooting Administrative Access in Office 365</li> <li>Troubleshoot Directory Synchronization</li> <li>Troubleshooting Exchange Online</li> <li>Troubleshooting SharePoint Online</li> <li>Troubleshooting Microsoft Teams</li> <li>Troubleshooting Office 365 Security and Compliance</li> <li>Lab: Reporting, Monitoring and Troubleshooting in Office 365</li> </ul></div>

55354 Administering Office 365

This 2 x 2.5 hour workshop is for healthcare managers &amp; leaders that want to explore staff retention, how it is effecting their organisation, and consider what they can do to improve.As a small group of maximum 12 delegates, we will spend time exploring 6 elements of retention over the 2 sessions; discussing &amp; sharing experiences, whilst considering practical actions that can lead to improved staff retention.This workshop takes place over 2 parts; each session is 2.5hours, each session is 2 weeks apart. Delegates are to attend each session to gain the full insight from the workshop.Part 1 - TBC 9.30am-12pmPart 2 - TBC 9.30am-12pmThe workshop is delivered via Zoom, you will receive your link to attend the workshop after booking.For more information please contact us at: info@thedevelopmentpeople.co.ukThis is an open workshop, if you would like a bespoke or in-house programme for your organisation please contact us.

The Development People

Adult Leadership & Management (ALM)

Motivation

Leadership

Business Leadership

Leadership Skills

Team Leader

Leadership Development

Business & Management

Professional Development

Healthcare

Management Skills

This 2 x 2.5 hour workshop is for healthcare managers & leaders that want to explore staff retention, how it is effecting their organisation, and consider what they can do to improve.

Staff Retention Workshop - Part 1 & 2

Single Place

2 x Places

<div id="course-pills-1">Duration5 Days30 CPD hoursThis course is intended forThe C|CT is ideal for anyone looking to start their career in cybersecurity or add a strong foundational understanding of the cybersecurity concepts and techniques required to be effective on the job. The course is especially well suited to: Early-career IT professionals, IT managers, career changers, and career advancers Students and recent graduatesOverviewAfter completing this course, you will understand: Key concepts in cybersecurity, including information security and network security Information security threats, vulnerabilities, and attacks The different types of malware Identification, authentication, and authorization Network security controls Network security assessment techniques and tools (threat hunting, threat intelligence, vulnerability assessment, ethical hacking, penetration testing, configuration and asset management) Application security design and testing techniques Fundamentals of virtualization, cloud computing, and cloud security Wireless network fundamentals, wireless encryption, and related security measures Fundamentals of mobile, IoT, and OT devices and related security measures Cryptography and public-key infrastructure Data security controls, data backup and retention methods, and data loss prevention techniques Network troubleshooting, traffic and log monitoring, and analysis of suspicious traffic The incident handling and response process Computer forensics and digital evidence fundamentals, including the phases of a forensic investigation Concepts in business continuity and disaster recovery Risk management concepts, phases, and frameworksEC-Council?s C|CT certification immerses students in well-constructed knowledge transfer. Training is accompanied by critical thinking challenges and immersive lab experiences that allow candidates to apply their knowledge and move into the skill development phase in the class itself. Upon completing the program, C|CT-certified professionals will have a strong foundation in cybersecurity principles and techniques as well as hands-on exposure to the tasks required in real-world jobs. </div><div id="course-pills-2"><h4>Course Outline </h4><ul><li>Information Security Threats and Vulnerabilities </li><li>Information Security Attacks</li><li>Network Security Fundamentals</li><li>Identification, Authentication, and Authorization</li><li>Network Security Controls: Administrative Controls</li><li>Network Security Controls: Physical Controls</li><li>Network Security Controls: Technical Controls</li><li>Network Security Assessment Techniques and Tools</li><li>Application Security</li><li>Virtualization and Cloud Computing</li><li>Wireless Network Security</li><li>Mobile Device Security</li><li>Internet of Things (IoT) and Operational Technology (OT) Security</li><li>Cryptography</li><li>Data Security</li><li>Network Troubleshooting</li><li>Network Traffic Monitoring</li><li>Network Log Monitoring and Analysis</li><li>Incident Response</li><li>Computer Forensics</li><li>Business Continuity and Disaster Recovery</li><li>Risk Management</li></ul></div>

Certified Technology Specialist (CTS)

Certified Cryptocurrency Investigator Course (CCI)

IT Certifications

Cisco Certified Entry Networking Technician (CCENT)

EC-Council Certified Cybersecurity Technician (C|CT)

<div>
<div>
<h1>Introduction:</h1>
Staff retention is a growing concern, but by having a proper staff retention strategy in place you'll be able to keep your top employees. Recruiting and training a new employee is time-consuming and costs a great deal of revenue - it's much more beneficial to the business to keep current employees satisfied in their job.
Understanding your employees and having proper retention strategies in place is key to retaining employees long-term. This course on staff retention will look at the four main trends that contribute to employees leaving their jobs, including compensation and benefits, career growth, flexible working schedules, and training and development, and how you can create a strategy to improve these areas and retain your employees.
<h1>You Will Learn:</h1>
<ul>
<li>What the main factors are that lead to employees leaving their jobs and what you can do to prevent this.</li>
<li>How to come up with a competitive compensations and benefits plan.</li>
<li>How to encourage career advancement and growth opportunities in your company.</li>
<li>The benefits of flexible working, both to the employer and employee.</li>
<li>How to implement various training and development techniques and the benefits of encouraging training in the workplace.</li>
</ul>
<h1>Benefits of Taking This Course:</h1>
<ul>
<li>You will learn what drives employees to leave and with this knowledge be able to implement preventative measures.</li>
<li>You will learn how implementing employee retention programmes can help reduce unnecessary turnover costs.</li>
<li>You will gain insight into retaining a positive and motivated body of staff.</li>
<li>You will learn the benefits that retaining your staff can bring to your business.</li>
<li>Your knowledge will allow you to formulate an effective retention plan that works for your employees and business.</li>
</ul>
</div>
</div>
 
<h1>Course Modules/Lessons</h1>
<ul>
<li>Module 1: Staff Retention Techniques Introduction</li>
<li>Module 2: Compensation and Benefits</li>
<li>Module 3: Career Advancement and Opportunities for Growth</li>
<li>Module 4: Flexible Work Schedules</li>
<li>Module 5: Training and Development</li>
</ul>

OnlineCoursesLearning.com

Staff Retention Techniques

<div id="course-pills-1">Duration4 Days24 CPD hoursThis course is intended forStudents in this course are interested in Microsoft Teams or in passing the Microsoft Teams Administrator Associate certification exam. A Microsoft Teams administrator plans, deploys, configures, and manages Microsoft Teams to focus on efficient and effective collaboration and communication in a Microsoft 365 environment. A Microsoft Teams administrator must be able to plan, deploy, and manage teams, chat, apps, channels, meetings, audio/video conferencing, live events, calling, and Teams certified devices. A Microsoft Teams administrator has experience integrating Microsoft Teams with SharePoint, OneDrive, Exchange, Microsoft 365 Groups, and other Microsoft, third-party, and custom apps. A Microsoft Teams administrator understands and collaborates with other workloads and roles, such as Network, Voice, Identity, Access, Devices, Licensing, Security, Compliance, Information management, and User Adoption.OverviewWhat is Microsoft Teams and how the components work together How to implement Governance, Security and Compliance for Microsoft Teams How to prepare an organizations environment for a Microsoft Teams deployment How to deploy and manage teams How to manage collaboration and communication experiences in Microsoft Teams Techniques to manage and troubleshoot communication in Microsoft TeamsThe Managing Microsoft Teams course is designed for persons who are aspiring to the Microsoft 365 Teams Admin role. A Microsoft Teams administrator plans, deploys, configures, and manages Microsoft Teams to focus on efficient and effective collaboration and communication in a Microsoft 365 environment. In this course, you will learn about various Teams management tools, security and compliance feature for Teams, network requirement for Teams deployment as well as different Teams settings and policies for managing collaboration and communication experience in Teams.Prerequisites<li>A proficient understanding of basic functional experience with Microsoft 365 services.</li> <li>A proficient understanding of general IT practices, including using PowerShell.</li></div><div id="course-pills-2"><h3>1 - Explore Microsoft Teams</h3> <ul> <li>Explore capabilities in Microsoft Teams</li> <li>Explore Microsoft Teams integration with Microsoft 365</li> <li>Explore Microsoft Teams integration with Microsoft Power Platform</li> <li>Illustrate Microsoft Teams architecture</li> <li>Describe Microsoft Teams with Microsoft 365 Groups</li> <li>Describe Microsoft Teams with SharePoint and OneDrive</li> <li>Describe Microsoft Teams with Exchange</li> <li>Understand Microsoft Teams certified solutions</li> </ul> <h3>2 - Plan and deploy Microsoft Teams</h3> <ul> <li>Designate Teams admin roles</li> <li>Understand Teams management tools</li> <li>Plan for Teams rollout</li> <li>Plan for Teams adoption</li> <li>Plan for Teams licensing</li> <li>Deploy Microsoft Teams clients</li> </ul> <h3>3 - Implement lifecycle management and governance for Microsoft Teams</h3> <ul> <li>Plan for lifecycle management</li> <li>Plan for Teams governance</li> <li>Manage Microsoft 365 Groups creation</li> <li>Configure Microsoft 365 Groups expiration policy</li> <li>Configure Microsoft 365 Groups naming policy</li> <li>Plan policy assignment for users and groups</li> <li>Create and manage policy packages</li> <li>Manage Teams preview features using Teams update policies</li> <li>Create and manage teams templates and template policies</li> </ul> <h3>4 - Monitor your Microsoft Teams environment</h3> <ul> <li>Monitor Microsoft Teams usage reports</li> <li>Monitor Microsoft 365 usage reports</li> <li>Interpret Microsoft Adoption Score</li> <li>Manage user access with Azure Active Directory access reviews</li> <li>Monitor the Microsoft 365 network connectivity dashboard</li> <li>Manage Teams notifications and alerts</li> <li>Manage feedback policies</li> </ul> <h3>5 - Manage access for external users</h3> <ul> <li>Understand features in Azure Active Directory</li> <li>Work with external users in Microsoft Teams</li> <li>Manage access for external users</li> <li>Manage external collaboration in Azure AD</li> <li>Manage external collaboration in Microsoft 365</li> <li>Manage external access in Microsoft Teams</li> <li>Manage guest access in Microsoft Teams</li> <li>Manage file sharing in SharePoint and OneDrive</li> </ul> <h3>6 - Implement security for Microsoft Teams</h3> <ul> <li>Configure conditional access and multifactor authentication for Microsoft Teams</li> <li>Configure Safe Attachments for Microsoft Teams</li> <li>Configure Safe Links for Microsoft Teams</li> <li>Examine the Defender for Cloud Apps</li> <li>Monitor security reports for Microsoft Teams</li> <li>Plan and configure enhanced encryption policies</li> </ul> <h3>7 - Implement compliance for Microsoft Teams</h3> <ul> <li>Create and manage sensitivity labels</li> <li>Create and manage retention policies</li> <li>Create and manage Data Loss Prevention policies</li> <li>Deploy communication compliance</li> <li>Enable scoped directory search</li> <li>Create information barrier policy</li> <li>Create security and compliance alerts for Microsoft Teams</li> </ul> <h3>8 - Plan and configure network settings for Microsoft Teams</h3> <ul> <li>Examine network requirements for Microsoft Teams</li> <li>Plan for network deployment using Network Planner</li> <li>Configure network ports and protocols for Microsoft Teams</li> <li>Implement Quality of Service</li> <li>Configure reporting labels for location-enhanced Call Analytics reports</li> <li>Configure tenant data for Call Quality Dashboard reports</li> <li>Assess network readiness</li> <li>Manage network topology</li> </ul> <h3>9 - Create and manage teams</h3> <ul> <li>Create teams</li> <li>Create a team from existing resources</li> <li>Plan and create org-wide teams</li> <li>Manage teams</li> <li>Manage users in a team</li> <li>Configure dynamic membership</li> <li>Archive restore and delete a team</li> </ul> <h3>10 - Manage collaboration experiences for chat and channels</h3> <ul> <li>Create and manage channels in a team</li> <li>Create and manage Teams policies for channels</li> <li>Configure teams settings</li> <li>Create and manage messaging policies</li> <li>Manage channel moderation</li> <li>Manage access to channels</li> </ul> <h3>11 - Manage apps for Microsoft Teams</h3> <ul> <li>Explore apps in Microsoft Teams</li> <li>Describe admin settings for Teams apps</li> <li>Manage access to Teams apps at the organization level</li> <li>Create and manage app permission policies</li> <li>Create and manage app setup policies</li> <li>Manage permissions and consent for Teams apps</li> <li>Plan and configure connectors</li> <li>Manage custom apps uploads</li> <li>Publish custom apps to Microsoft Teams</li> <li>Manage purchasing of apps in the Microsoft Teams app store</li> <li>Customize the organization's app store</li> <li>Customize the branded experience of an app</li> </ul> <h3>12 - Introduction to Teams meetings and calling</h3> <ul> <li>Overview of Teams meetings and events</li> <li>Overview of Teams Phone</li> <li>Overview of auto attendants and call queues</li> <li>Overview of Teams devices</li> </ul> <h3>13 - Manage meetings and events experiences</h3> <ul> <li>Explore meetings and events in Microsoft Teams</li> <li>Configure meeting settings</li> <li>Create and manage meeting policies</li> <li>Configure audio conferencing</li> <li>Create and manage meeting templates and template policies</li> <li>Create and manage meetings customization policies</li> <li>Configure live events settings</li> <li>Create and manage live events policies</li> <li>Examine live events across Microsoft 365</li> </ul> <h3>14 - Plan for Microsoft Teams Rooms and Surface Hub</h3> <ul> <li>Determine license requirements for Microsoft Teams Rooms and shared devices</li> <li>Understand differences between Microsoft Teams Rooms on Android and Windows</li> <li>Understand Microsoft Teams Rooms on Surface Hub 2S</li> <li>Understand and plan Teams Room accessories, components, and peripherals</li> <li>Understand Teams Rooms management options</li> </ul> <h3>15 - Configure, deploy, and manage Teams devices</h3> <ul> <li>Manage Microsoft Teams Phones</li> <li>Manage Microsoft Teams Room Systems</li> <li>Microsoft Teams Rooms management options</li> <li>Manage Surface Hub 2S devices</li> <li>Configure Microsoft Teams SIP gateway</li> <li>Manage Microsoft Teams displays</li> <li>Remote provisioning and sign in for Teams Phones</li> <li>Update Microsoft Teams devices remotely</li> <li>Manage Microsoft Teams device tags</li> </ul> <h3>16 - Plan for Teams Phone</h3> <ul> <li>Plan to deploy Teams Phone</li> <li>Plan for Teams Phone PSTN connectivity</li> <li>Determine license requirements</li> <li>Plan for Teams Phone devices</li> <li>Plan and design Teams Phone features</li> <li>Plan for voicemail</li> </ul> <h3>17 - Configure and deploy Teams Phone</h3> <ul> <li>Configure emergency calling for Teams Calling Plans</li> <li>Manage and configure Microsoft PSTN numbers</li> <li>Configure Operator Connect and Teams Phone Mobile</li> <li>Configure Teams Phone policies</li> <li>Create and manage Teams policies</li> <li>Configure Audio Conferencing</li> </ul> <h3>18 - Configure and manage voice users</h3> <ul> <li>Enable users for Teams Phone</li> <li>Enable users for Direct Routing with Teams Phone</li> <li>Enable additional calling features for Teams Phone</li> <li>Enable users for Teams Phone Mobile</li> </ul> <h3>19 - Configure auto attendants and call queues</h3> <ul> <li>Design call flows for auto attendants and call queues</li> <li>Configure auto attendants and call queues</li> <li>Deploy a channel-based call queue</li> <li>Configure resource accounts</li> <li>Configure Microsoft 365 groups for voicemail</li> <li>Interpret call queue conference modes</li> <li>Interpret call queue routing methods</li> <li>Configure holidays for auto attendants and call queues</li> <li>Configure custom music on hold</li> </ul> <h3>20 - Troubleshoot audio, video, and client issues</h3> <ul> <li>Troubleshoot Teams</li> <li>Collect and identify logs</li> <li>Clear Microsoft Teams client cache</li> <li>Identify issues with call analytics</li> <li>Identify issues with Call Quality Dashboard</li> <li>Use Power BI to analyze Call Quality Dashboard data</li> <li>Identify issues with the Direct Routing Health Dashboard</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4> Nexus Humans MS-700T00 Managing Microsoft Teams training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MS-700T00 Managing Microsoft Teams course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.</div>

Microsoft MS-700

Microsoft Teams

MS-700T00 Managing Microsoft Teams

Client Retention Certification Each business should manage disappointed clients every once in a while. Seeing how to determine client complaints so they return later on is critical to growing a business' benefits and notoriety. In this course, you will realize how fruitful organizations deal with hold their clients and how they utilize the standards of incredible client assistance to rapidly resolve objections. You will figure out how to speak with troublesome clients, how to utilize grievances as a chance to improve and how your demeanor can have a significant effect in settling a difficult circumstance. You Will Learn: Why each client merits remarkable help and how to react if a client submits an outlandish question The most effective method to cause a client to feel esteemed and regarded The most effective method to tune in to a client, show sympathy and pose the correct inquiries when they submit a question Why staff need to have adequate foundation information on the items and administrations they are selling Why critical thinking is a key ability you should create to appease a disappointed client Advantages of Taking This Course: On the off chance that you work in client care or aftersales, this course will show you how to determine client complaints rapidly and productively In the event that you direct representatives who work in client assistance, this course will assist you with investigating issues and improve consumer loyalty The relational abilities you will learn on this course are appropriate to other business circumstances, for example, haggling in gatherings This course will help you rethink client objections as a chance to improve the business, which thus will expand income

Customer Retention

<h3>Overview</h3>
Uplift Your Career &amp; Skill Up to Your Dream Job - Learning Simplified From Home!
Kickstart your career &amp; boost your employability by helping you discover your skills, talents and interests with our special Talent Management &amp; Employee Retention Techniques Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces.
The Talent Management &amp; Employee Retention Techniques Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Talent Management &amp; Employee Retention Techniques Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field.
This Talent Management &amp; Employee Retention Techniques Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly.
At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support.
<h3>Why buy this Talent Management &amp; Employee Retention Techniques?</h3>
<ol>
<li>Unlimited access to the course for forever</li>
<li>Digital Certificate, Transcript, student ID all included in the price</li>
<li>Absolutely no hidden fees</li>
<li>Directly receive CPD accredited qualifications after course completion</li>
<li>Receive one to one assistance on every weekday from professionals</li>
<li>Immediately receive the PDF certificate after passing</li>
<li>Receive the original copies of your certificate and transcript on the next working day</li>
<li>Easily learn the skills and knowledge from the comfort of your home</li>
</ol>
<h3>Certification</h3>
After studying the course materials of the Talent Management &amp; Employee Retention Techniques there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.
<h3>Who is this course for?</h3>
This Talent Management &amp; Employee Retention Techniques course is ideal for
<ul>
<li>Students</li>
<li>Recent graduates</li>
<li>Job Seekers</li>
<li>Anyone interested in this topic</li>
<li>People already working in the relevant fields and want to polish their knowledge and skill.</li>
</ul>
<h3>Prerequisites</h3>
This Talent Management &amp; Employee Retention Techniques does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Talent Management &amp; Employee Retention Techniques was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
<h3>Career path</h3>
As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Talent Management &amp; Employee Retention Techniques is a great way for you to gain multiple skills from the comfort of your home.<div>
				<h3>
	Course Curriculum
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Section 1: Introduction</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 1: Welcome to the Course</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 2: Course Highlights</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 3: Quick Activity</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td colspan="4">Section 2: Core Concepts</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 1: What does Talent Management Mean</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 2: Steps for Talent Management Process</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 3: Meaning of Talent Acquisition</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 4: 4 Tips to Hire the Best Employees</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 5: Training &amp; Developing Employees + Quick Tips</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 6: Why Companies Spend Million Dollars in Training &amp; Development</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 7: Why Employee Retention is Important for a Company</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 8: Employee Retention Techniques</td>
					<td> </td>
					<td> 00:07:00</td>
				</tr>
								<tr>
					<td colspan="4">Section 3: Best Employee Retention Strategies That Actually Work</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 1: Why These Strategies Are So Useful</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 2: 1st Retention Strategy</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 3: 2nd Retention Strategy</td>
					<td> </td>
					<td> 00:11:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 4: Quick Activity - Here's How to Use It</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td colspan="4">Section 4: Employee Benefits &amp; Retention Strategies Used by World's Top Companies</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 1: Section Introduction</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 2: How Google Takes Care of its Employees</td>
					<td> </td>
					<td> 00:12:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 3: How Microsoft Retains it's Employees</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 4: Key Takeaway</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td colspan="4">Section 5: Practical Tips to Retain Employees in Your Organisation</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 1: Offer Quick Incentives</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 2: Show Career Growth</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 3: Praising &amp; Rewarding</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 4: Make it Convenient</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 5: Sponsor Education</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td colspan="4">Section 6: Bonus Section: Building a Strong Relation with Employees</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 1: 3 Words to Retain Your Best Employees</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td colspan="4">Section 7: Conclusion</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 1: Conclusion</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td colspan="4">Resources</td>
				</tr>
								<tr>
					<td></td>
					<td>Resources - Talent Management &amp; Employee Retention Techniques</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td></td>
					<td>Assignment - Talent Management &amp; Employee Retention Techniques</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
				</tbody></table></div>

			</div>

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