Name: Customer Service Online Training
Price: 25 GBP
Availability: InStock

<p>ð Unlock Tranquil Well-Being with 'Harmony Living: A Journey to Tranquil Well-Being' Online Course! ð</p><p>Are you ready to embark on a transformative journey towards a life of serenity and balance? Introducing our groundbreaking online course, 'Harmony Living,' designed to guide you on a path to tranquil well-being, where inner peace and harmony become your daily companions.</p><p> </p><p>ðº <strong>What Awaits You in Harmony Living?</strong></p><p>â¨ <strong>Module 1: Discover Your Inner Harmony</strong> Uncover the keys to understanding your inner self, cultivating mindfulness, and embracing the power of positive thinking. Learn to navigate life's challenges with grace and resilience.</p><p>â¨ <strong>Module 2: Nourish Your Mind and Body</strong> Explore holistic practices for mental and physical well-being. From mindful eating to rejuvenating exercises, discover how to create a harmonious connection between your mind and body.</p><p>â¨ <strong>Module 3: Cultivate Positive Relationships</strong> Foster meaningful connections with others by mastering the art of effective communication, empathy, and conflict resolution. Create a supportive network that elevates your well-being.</p><p>â¨ <strong>Module 4: Design Your Tranquil Space</strong> Transform your living environment into a sanctuary of peace. Dive into the principles of Feng Shui, decluttering, and intentional design to create a space that promotes relaxation and rejuvenation.</p><p> </p><p>ð <strong>Why Choose Harmony Living?</strong></p><ol><li><strong>Expert Guidance:</strong> Our course is crafted by seasoned experts in mindfulness, psychology, and holistic living to ensure you receive the best guidance on your well-being journey.</li><li><strong>Flexible Learning:</strong> Access the course at your own pace, anytime, and from anywhere. Whether you're a busy professional or a stay-at-home parent, Harmony Living fits seamlessly into your lifestyle.</li><li><strong>Community Support:</strong> Join a community of like-minded individuals on the same journey. Share experiences, seek advice, and celebrate victories together in a supportive online environment.</li><li><strong>Lifetime Access:</strong> Enjoy lifetime access to all course materials and updates. Revisit modules whenever you need a refresher or explore new content as we continue to enhance the Harmony Living experience.</li></ol><p> </p><p>Embark on your journey to tranquil well-being today! Transform your life, cultivate harmony, and embrace a future filled with serenity.</p><p>Don't miss out on this opportunity to invest in your well-being. Join 'Harmony Living' now and take the first step towards a life of lasting tranquility!</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Harmony Living: A Journey to Tranquil Well-Being</h4><div><div><ul><li><div>
<span></span><h5>
Introduction To A Zen Lifestyle</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
The Meaning Of Zen</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
The Breath Is Key</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Switch Your Perspective</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Simplifying Your Life</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Being Mindful Of The Present Moment</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Meditating A Little Each Day</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Establishing A Daily Routune</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Respecting &amp; Appreciating Life</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Final Thoughts &amp; Tips</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Compete High

Harmony Living: A Journey to Tranquil Well-Being

General Admission

<p>ð Unlock Your Full Leadership Potential with the Executive Leadership Mastery Program! ð</p><p>Are you ready to elevate your career to new heights and become the leader you were born to be? Introducing our exclusive online course - the <strong>Executive Leadership Mastery Program</strong>! Designed for ambitious professionals like you, this comprehensive program will equip you with the skills, strategies, and mindset necessary to thrive in the fast-paced world of executive leadership.</p><p> </p><p>ð <strong>What You'll Master:</strong></p><p><strong>ð Introduction:</strong> Get ready to embark on a transformational journey! We'll lay the foundation for success by exploring the principles of effective executive leadership, setting the stage for your personal and professional growth.</p><p><strong>ð¥ Module 1: Leadership Skills Training</strong> Dive deep into the core of leadership excellence. Learn how to inspire and motivate your team, navigate challenges with resilience, and make strategic decisions that drive success. Uncover the secrets of renowned leaders and apply their proven techniques to your own leadership style.</p><p><strong>ð ï¸ Module 2: Management Skills Training</strong> Discover the art of effective management. From project planning to resource allocation, you'll gain practical skills to streamline operations and boost productivity. Learn how to lead with confidence, ensuring that your team is not just meeting, but exceeding, organizational goals.</p><p><strong>ð Module 3: Creating A Great Culture</strong> Explore the critical role of organizational culture in achieving sustained success. Discover how to foster a positive work environment that encourages innovation, collaboration, and employee satisfaction. Transform your workplace into a hub of creativity and excellence.</p><p><strong>ð¤ Module 4: Teamwork - Create High-Performance Teams</strong> Master the art of teamwork and collaboration. Learn strategies to build and lead high-performance teams that deliver outstanding results. From effective communication to conflict resolution, this module will empower you to cultivate a dynamic team that consistently achieves and surpasses expectations.</p><p> </p><p>ð <strong>Why Choose Our Program:</strong></p><p>â¨ Expert Guidance: Learn from industry experts and thought leaders with a wealth of real-world experience.</p><p>â¨ Flexibility: Access the course anytime, anywhere, and at your own pace, fitting seamlessly into your busy schedule.</p><p>â¨ Practical Application: Our curriculum is designed for immediate application, ensuring you see results in your leadership style and team dynamics.</p><p>â¨ Networking Opportunities: Connect with a community of like-minded professionals, fostering valuable relationships for your career advancement.</p><p> </p><p>ð Elevate your leadership journey today! Don't miss this opportunity to join the ranks of successful executives who have transformed their careers with the Executive Leadership Mastery Program.</p><p> </p><p>ð Enroll Now and take the first step towards becoming the exceptional leader you are destined to be! ð</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Introduction</h4><div><div><ul><li><div>
<span></span><h5>
Introduction</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 1: Leadership Skills Training</h4><div><div><ul><li><div>
<span></span><h5>
Module 1: Leadership Skills Training</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2: Management Skills Training</h4><div><div><ul><li><div>
<span></span><h5>
Module 2: Management Skills Training</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3: Creating A Great Culture</h4><div><div><ul><li><div>
<span></span><h5>
Module 3: Creating A Great Culture</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4: Teamwork - Create High Performance Teams</h4><div><div><ul><li><div>
<span></span><h5>
Module 4: Teamwork - Create High Performance Teams</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Executive Leadership Mastery Program

<p><strong>Sales Overview: Child Minding Training</strong></p><p>Are you considering a career in child minding or looking to enhance your skills in providing quality childcare? Look no further! Our comprehensive 'Child Minding Training' program offers a structured curriculum designed to equip you with the knowledge, expertise, and confidence to excel in the rewarding field of child minding.</p><p> </p><p><strong>Module 1: Introduction to Child Minding</strong> Embark on your journey into the world of child minding with a solid foundation. This module provides an overview of the responsibilities, roles, and ethical considerations involved in caring for children. Learn about the importance of creating a nurturing and stimulating environment that promotes the holistic development of young learners.</p><p><strong>Module 2: Child Development</strong> Understand the intricacies of child development and how it shapes every aspect of a child's growth. Explore key theories, milestones, and stages of development across various domains, including cognitive, social, emotional, and physical development. Gain insights into observing, assessing, and supporting children's individual needs and learning styles.</p><p><strong>Module 3: Health and Safety</strong> Prioritize the well-being and safety of the children under your care with our comprehensive health and safety module. Learn essential practices for maintaining a safe environment, implementing hygiene protocols, and preventing accidents and injuries. Explore emergency preparedness procedures and guidelines for administering basic first aid.</p><p><strong>Module 4: Communication and Partnership with Parents</strong> Forge meaningful partnerships with parents and caregivers to foster collaborative relationships that support children's holistic development. Discover effective communication strategies, active listening techniques, and conflict resolution skills for engaging with parents, addressing concerns, and promoting open dialogue.</p><p><strong>Module 5: Health and Safety in Child Minding</strong> Dive deeper into the critical aspects of health and safety specific to child minding settings. Explore topics such as nutrition, sanitation, illness prevention, and the importance of maintaining up-to-date health records. Enhance your ability to identify potential hazards, implement risk management strategies, and ensure regulatory compliance.</p><p><strong>Module 6: Communication in Child Minding</strong> Master the art of communication within the context of child minding environments. Explore the nuances of verbal and nonverbal communication, including body language, tone, and active listening skills. Learn to effectively communicate with children, colleagues, and other stakeholders, fostering a supportive and inclusive atmosphere.</p><p> </p><p>Our 'Child Minding Training' program combines expert-led instruction, interactive learning activities, and real-world case studies to provide you with a comprehensive and practical learning experience. Whether you're a seasoned child care professional or just starting your career in child minding, our program offers valuable insights and resources to help you succeed.</p><p> </p><p>Join us today and take the first step towards becoming a confident and competent child minding professional. Enroll in our 'Child Minding Training' program and unlock your potential to make a positive difference in the lives of children and families.</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1: Introduction to Child Minding</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to Child Minding</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2: Child Development</h4><div><div><ul><li><div>
<span></span><h5>
Child Development</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3: Health and Safety</h4><div><div><ul><li><div>
<span></span><h5>
Health and Safety</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4: Communication and Partnership with Parents</h4><div><div><ul><li><div>
<span></span><h5>
Communication and Partnership with Parents</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5: Health and Safety in Child Minding</h4><div><div><ul><li><div>
<span></span><h5>
Health and Safety in Child Minding</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 6: Communication in Child Minding</h4><div><div><ul><li><div>
<span></span><h5>
Communication in Child Minding</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Child Minding Training

<p>ï¸ <strong>Soar to New Heights: Comprehensive Flight Attendant Course Training! ð</strong></p><p>Are you ready to embark on an exciting journey in the aviation industry as a distinguished flight attendant? Enroll in our Comprehensive Flight Attendant Course Training, meticulously designed to equip you with the skills and knowledge essential for delivering top-notch service in the skies. Join us on a transformative adventure where passion for travel meets excellence in customer service.</p><p>ð <strong>Module 1: Introduction to Flight Attendant Role and Responsibilities</strong> Embark on your flight attendant career with Module 1, offering a comprehensive introduction to the dynamic role and responsibilities of a flight attendant. Explore the protocols, expectations, and the critical role you play in ensuring passenger safety, comfort, and overall satisfaction.</p><p>ð¤ <strong>Module 2: Customer Service Skills for Flight Attendants</strong> Become a service expert with Module 2, dedicated to honing your customer service skills. Learn to provide exceptional service with a warm and friendly demeanor. Explore effective communication, conflict resolution, and ways to create a positive and memorable passenger experience.</p><p>ð <strong>Module 3: Aviation Terminology and Communication</strong> Speak the language of the skies with Module 3, focusing on aviation terminology and communication. Develop proficiency in using industry-specific language, ensuring clear and effective communication with the flight crew and ground staff. Master the art of transmitting information with precision and accuracy.</p><p>ð¨ <strong>Module 4: Aviation Safety and Security</strong> Ensure the safety of all on board with Module 4, dedicated to aviation safety and security. Explore emergency procedures, understand safety regulations, and learn to handle challenging situations with confidence. Become a vital part of the aviation safety team, ready to respond to any scenario with poise and professionalism.</p><p>ð <strong>Module 5: Aviation Medicine and Health</strong> Delve into the well-being of passengers with Module 5, focusing on aviation medicine and health. Gain insights into common health concerns during flights, learn to respond to medical emergencies, and understand the importance of maintaining a healthy and safe cabin environment.</p><p>ð <strong>Why Choose Our Comprehensive Flight Attendant Course Training?</strong></p><ul><li><strong>Industry-Experienced Instructors:</strong> Learn from seasoned flight attendants and industry professionals with hands-on experience.</li><li><strong>Practical Training:</strong> Engage in realistic simulations, role-playing exercises, and on-the-job scenarios to apply your knowledge in a dynamic setting.</li><li><strong>Cabin Crew Etiquette:</strong> Develop a strong understanding of the etiquette and professionalism expected of flight attendants in various situations.</li><li><strong>Career Pathways:</strong> Graduate with the confidence and skills to embark on a successful career as a flight attendant.</li></ul><p>Don't miss the chance to turn your love for travel into a rewarding career in the skies! Enroll now in the Comprehensive Flight Attendant Course Training and position yourself for success in an industry where your dedication to safety and exceptional service will take you places. Your journey into the world of flight begins here! ï¸â¨ð</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1_ Introduction to Flight Attendant Role and Responsibilities.</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to Flight Attendant Role and Responsibilities.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2_ Customer Service Skills for Flight Attendants.</h4><div><div><ul><li><div>
<span></span><h5>
Customer Service Skills for Flight Attendants.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3_ Aviation Terminology and Communication.</h4><div><div><ul><li><div>
<span></span><h5>
Aviation Terminology and Communication.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4_ Aviation Safety and Security.</h4><div><div><ul><li><div>
<span></span><h5>
Aviation Safety and Security.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5_ Aviation Medicine and Health.</h4><div><div><ul><li><div>
<span></span><h5>
Aviation Medicine and Health.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Comprehensive Flight Attendant Course

<p>ð <strong>Prepare for Takeoff: Cabin Crew Training Course! ï¸</strong></p><p>Embark on an exhilarating journey towards a dynamic career in aviation as you enroll in our comprehensive Cabin Crew Training Course. Tailored to equip you with the skills and knowledge necessary for the exciting role of a cabin crew member, this course is your passport to a career where exceptional service and safety take center stage.</p><p>ð <strong>Module 1: Introduction to the Aviation Industry</strong> Begin your journey with Module 1, providing a thorough introduction to the vast and intricate aviation industry. Explore the history, evolution, and key players shaping the skies. Lay the foundation for your understanding of the aviation landscape and the crucial role cabin crew members play in ensuring a seamless passenger experience.</p><p>ð <strong>Module 2: Airline and Cabin Crew Regulations</strong> Navigate the regulatory skies with Module 2, dedicated to airline and cabin crew regulations. Gain insights into the rules, guidelines, and standards set by aviation authorities. Understand the legal framework that governs the industry, ensuring compliance and safety in every aspect of cabin crew operations.</p><p>ð¤ <strong>Module 3: Cabin Crew Duties and Responsibilities</strong> Immerse yourself in the multifaceted role of a cabin crew member with Module 3. Explore the wide range of duties and responsibilities, from ensuring passenger comfort to maintaining cabin safety. Learn the art of effective communication, conflict resolution, and creating a positive and welcoming atmosphere on board.</p><p>ð¨ <strong>Module 4: Emergency Procedures and Equipment</strong> Prepare for any scenario with Module 4, focusing on emergency procedures and equipment. Master the protocols for handling emergencies, from evacuations to first aid. Familiarize yourself with the operation of safety equipment, ensuring you are ready to respond swiftly and effectively in any unexpected situation.</p><p>ð½ï¸ <strong>Module 5: In-Flight Service and Hospitality</strong> Elevate the passenger experience with Module 5, dedicated to in-flight service and hospitality. Hone your skills in delivering exceptional service, from serving meals to attending to passenger needs. Understand the nuances of in-flight hospitality, transforming ordinary journeys into memorable experiences for passengers.</p><p>ð <strong>Why Choose Our Cabin Crew Training Course?</strong></p><ul><li><strong>Industry-Experienced Instructors:</strong> Learn from seasoned cabin crew professionals with a wealth of hands-on experience.</li><li><strong>Practical Training:</strong> Engage in realistic in-flight simulations, role-playing exercises, and hands-on scenarios to prepare for real-world situations.</li><li><strong>Cultural Sensitivity:</strong> Develop a strong understanding of cultural sensitivity and adaptability, essential for serving a diverse range of passengers.</li><li><strong>Career Placement Support:</strong> Graduate with the confidence and skills to kickstart a successful career as a cabin crew member, with ongoing support in securing employment opportunities.</li></ul><p>Don't miss the chance to turn your passion for travel into a thrilling career in the skies! Enroll now in the Cabin Crew Training Course and position yourself for success in an industry where your dedication to safety and exceptional service will make you a standout member of the cabin crew. Your journey into the world of aviation excellence begins here! ðâ¨ð</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1_ Introduction to the Aviation Industry.</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to the Aviation Industry.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2_ Airline and Cabin Crew Regulations.</h4><div><div><ul><li><div>
<span></span><h5>
Airline and Cabin Crew Regulations.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3_ Cabin Crew Duties and Responsibilities.</h4><div><div><ul><li><div>
<span></span><h5>
Cabin Crew Duties and Responsibilities.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4_ Emergency Procedures and Equipment.</h4><div><div><ul><li><div>
<span></span><h5>
Emergency Procedures and Equipment.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5_ In-Flight Service and Hospitality.</h4><div><div><ul><li><div>
<span></span><h5>
In-Flight Service and Hospitality.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Cabin Crew Training

<p>ð Unlock Your Leadership Potential! ð</p><p> </p><p>Ready to take your leadership skills to the next level? Introducing our comprehensive online course: <strong>'Leadership Foundations: Mastering the Art of Effective Leadership'</strong>.</p><p> </p><p>ð Elevate Your Leadership Journey: Whether you're a seasoned professional or just starting your leadership path, this course is tailored to equip you with the essential tools and strategies to become an exceptional leader.</p><p> </p><p>ð What You'll Gain:</p><ul><li><strong>Proven Leadership Techniques</strong>: Learn from industry experts and gain insights into effective leadership methodologies.</li><li><strong>Communication Mastery</strong>: Master the art of impactful communication to inspire and influence your team effortlessly.</li><li><strong>Conflict Resolution Skills</strong>: Acquire techniques to navigate and resolve conflicts within your team, fostering a harmonious work environment.</li><li><strong>Strategic Decision-Making</strong>: Develop a strategic mindset and make informed decisions that drive success.</li><li><strong>Motivational Leadership</strong>: Discover ways to motivate and empower your team, boosting productivity and morale.</li></ul><p> </p><p>ð Course Highlights:</p><ul><li><strong>Engaging Content</strong>: Access easy-to-follow modules, rich with practical examples and real-life case studies.</li><li><strong>Interactive Learning</strong>: Engage in discussions, group activities, and quizzes to reinforce your learning.</li><li><strong>Expert Guidance</strong>: Benefit from insights shared by seasoned leaders and industry professionals.</li></ul><p> </p><p>ð Join Our Community of Leaders: Network and collaborate with like-minded individuals, sharing experiences and learning from each other's leadership journeys.</p><p> </p><p>ð¡ Who Is This Course For? This course caters to aspiring leaders, managers, entrepreneurs, and anyone eager to refine their leadership skills to excel in their professional sphere.</p><p> </p><p>ð Invest in Your Leadership Growth: Your investment in this course isn't just an expense; it's an investment in your future success as a leader.</p><p>Ready to become the leader you've always aspired to be? Enroll now in <strong>'Leadership Foundations: Mastering the Art of Effective Leadership'</strong> and pave the way for your journey towards exceptional leadership!</p><p> </p><p>ð Limited Time Offer: Enroll today to take advantage of our special launch discount!</p><p> </p><p>Don't miss this opportunity! Join the ranks of extraordinary leaders NOW! ð</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Be a Great Leader From The Start</h4><div><div><ul><li><div>
<span></span><h5>
What To Expect &amp; About Me</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Well Done</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
It-s A Different Job</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
You're Scared_ Good!_x264</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
The Manager Mindset</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Set Expectations</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Get Learning Leadership</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
What Is Culture</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Culture of Fairness</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
People Are Crazy</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Mastering One To One Meetings</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Me_ A Psychologist</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Emotional Intelligence</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Mastering Performance Evaluations</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Welcoming New Starters</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
How To Hire A Diverse Workforce</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Get The Basics Right Every Time</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Conclusion</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Leadership Foundations: Mastering the Art of Effective Leadership

<p>ð Unlock Your Potential: Youth Counseling Certification Course ð</p><p>Are you passionate about making a positive impact on the lives of young people? Do you dream of becoming a trusted guide, mentor, and source of support for today's youth? It's time to turn your passion into a profession with our comprehensive Youth Counseling Certification Course!</p><p> </p><p>ð <strong>Why Choose Our Youth Counseling Certification Course?</strong></p><p>â¨ <strong>Expert-Led Learning:</strong> Join a course developed and led by seasoned professionals in the field of youth counseling. Gain insights from experienced counselors who have successfully navigated the challenges of guiding and supporting young minds.</p><p>ð <strong>Accessible Anytime, Anywhere:</strong> Our online platform allows you to learn at your own pace and from the comfort of your home. Access high-quality content, engaging lectures, and interactive discussions 24/7.</p><p>ð¤ <strong>Practical Skills Development:</strong> Acquire hands-on skills that go beyond theory. Our course is designed to equip you with practical tools, techniques, and real-world scenarios to enhance your counseling abilities.</p><p>ð <strong>Internationally Recognized Certification:</strong> Upon successful completion of the course, receive a prestigious Youth Counseling Certification that opens doors to a multitude of career opportunities globally.</p><p>ð <strong>Career Advancement:</strong> Whether you're just starting in the field or looking to advance your career, our certification will give you a competitive edge. Stand out as a qualified and compassionate youth counselor in a growing industry.</p><p> </p><p>ð <strong>Comprehensive Curriculum:</strong></p><ul><li>Understanding Adolescent Development</li><li>Effective Communication Strategies</li><li>Building Trust and Rapport</li><li>Addressing Mental Health Challenges</li><li>Conflict Resolution and Crisis Intervention</li><li>Cultural Competency in Youth Counseling</li><li>Ethical Considerations in Counseling</li></ul><p> </p><p><strong>Lifetime Access:</strong> Enjoy continuous access to course updates and materials even after completion.</p><p> </p><p>ð¡ <strong>Invest in Your Future:</strong> Enroll now and embark on a fulfilling journey toward becoming a certified youth counselor. Your investment in this course is an investment in the well-being and success of the next generation.</p><p> </p><p>Ready to make a difference? Start your Youth Counseling Certification Course today and empower the youth of tomorrow! ð</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Youth Counselling</h4><div><div><ul><li><div>
<span></span><h5>
CCA Programme Overview</h5></div><div>
<span>
01:40													</span>
<span></span></div></li><li><div>
<span></span><h5>
CCA Introduction to Counselling</h5></div><div>
<span>
03:34													</span>
<span></span></div></li><li><div>
<span></span><h5>
CCA Introduction to Child Psychology</h5></div><div>
<span>
03:03													</span>
<span></span></div></li><li><div>
<span></span><h5>
CCA Cognitive Development</h5></div><div>
<span>
03:56													</span>
<span></span></div></li><li><div>
<span></span><h5>
CCA Socio-Emotional Development</h5></div><div>
<span>
06:49													</span>
<span></span></div></li><li><div>
<span></span><h5>
CCA Socio-cultural factors in a child's development</h5></div><div>
<span>
02:43													</span>
<span></span></div></li><li><div>
<span></span><h5>
CCA Child therapy and counselling - General Guidelines</h5></div><div>
<span>
01:18													</span>
<span></span></div></li><li><div>
<span></span><h5>
CCA Opening a Session</h5></div><div>
<span>
04:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
CCA Rapport-Building</h5></div><div>
<span>
09:02													</span>
<span></span></div></li><li><div>
<span></span><h5>
CCA Reflection</h5></div><div>
<span>
02:11													</span>
<span></span></div></li><li><div>
<span></span><h5>
CCA Paraphrasing</h5></div><div>
<span>
02:31													</span>
<span></span></div></li><li><div>
<span></span><h5>
CCA Focusing</h5></div><div>
<span>
03:51													</span>
<span></span></div></li><li><div>
<span></span><h5>
CCA Assessment</h5></div><div>
<span>
02:46													</span>
<span></span></div></li><li><div>
<span></span><h5>
CCA Appropriate Questioning</h5></div><div>
<span>
04:56													</span>
<span></span></div></li><li><div>
<span></span><h5>
CCA Counselling Process</h5></div><div>
<span>
03:57													</span>
<span></span></div></li><li><div>
<span></span><h5>
CCA Behavioral Problems in Children</h5></div><div>
<span>
02:54													</span>
<span></span></div></li><li><div>
<span></span><h5>
CCA Bullying and Child Abuse</h5></div><div>
<span>
02:21													</span>
<span></span></div></li><li><div>
<span></span><h5>
CCA Stress in Children</h5></div><div>
<span>
02:09													</span>
<span></span></div></li><li><div>
<span></span><h5>
CCA Children after Separation</h5></div><div>
<span>
02:06													</span>
<span></span></div></li><li><div>
<span></span><h5>
CCA Children in Depression</h5></div><div>
<span>
03:07													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Youth Counseling Certification

<p>ð¤ <strong>Embrace Healing and Harmony: Understanding Forgiveness Course!</strong> ðï¸</p><p>Are you ready to embark on a transformative journey towards understanding forgiveness and its profound impact on our lives? Enroll in our Understanding Forgiveness course, a comprehensive exploration meticulously crafted to guide you through the intricate pathways of forgiveness. Join us on a profound exploration where healing meets enlightenment, empowering you to cultivate compassion and foster reconciliation in every aspect of your life.</p><p>ð <strong>Module 1: Introduction to Forgiveness</strong> Embark on your journey with Module 1, offering a profound introduction to the essence of forgiveness. Delve into the core principles and transformative power of forgiveness, laying the groundwork for your exploration.</p><p>ð <strong>Module 2: The Nature of Hurt and Offense</strong> Explore the depths of hurt and offense in Module 2. Uncover the underlying causes and consequences of emotional pain, gaining insights into the complexities of human relationships and the wounds they may inflict.</p><p>ð§  <strong>Module 3: Psychological Processes of Forgiveness</strong> Navigate the psychological pathways of forgiveness in Module 3. Explore the cognitive and emotional processes involved in letting go of resentment and embracing forgiveness, fostering inner peace and liberation.</p><p>ð¤² <strong>Module 4: The Role of Empathy and Compassion</strong> Discover the transformative power of empathy and compassion in Module 4. Learn to cultivate a heart-centered approach to forgiveness, fostering understanding, empathy, and connection with oneself and others.</p><p>ð¤ <strong>Module 5: Reconciliation vs. Acceptance</strong> Distinguish between reconciliation and acceptance in Module 5. Explore the nuanced differences between these paths to forgiveness, empowering you to make informed choices that align with your values and intentions.</p><p>ð <strong>Module 6: Forgiveness in Relationships</strong> Deepen your understanding of forgiveness within the context of relationships in Module 6. Explore strategies for fostering forgiveness, rebuilding trust, and nurturing healthy, resilient connections with loved ones.</p><p>ð¢ <strong>Module 7: Forgiveness in the Workplace and Community</strong> Extend the principles of forgiveness into the broader context of the workplace and community in Module 7. Discover how forgiveness can foster harmony, collaboration, and conflict resolution in professional and communal settings.</p><p>ð <strong>Module 8: The Challenges of Forgiveness</strong> Confront the challenges and obstacles on the path to forgiveness in Module 8. Learn strategies for overcoming resistance, navigating complexity, and embracing forgiveness as a profound catalyst for personal growth and collective healing.</p><p>ð <strong>Why Choose Our Understanding Forgiveness Course?</strong></p><ul><li><strong>Expert-Led Guidance:</strong> Learn from experienced instructors and forgiveness experts dedicated to guiding you on your journey.</li><li><strong>Holistic Approach:</strong> Explore forgiveness from multiple perspectives, incorporating psychological, emotional, and relational dimensions.</li><li><strong>Practical Applications:</strong> Engage in reflective exercises, journaling prompts, and interactive discussions to integrate forgiveness principles into your daily life.</li><li><strong>Transformative Insights:</strong> Gain profound insights and practical tools to navigate forgiveness challenges, fostering inner peace, and healing.</li></ul><p>ð <strong>Who Should Enroll?</strong></p><ul><li>Individuals Seeking Personal Growth and Healing</li><li>Therapists, Counselors, and Mental Health Professionals</li><li>Leaders, Managers, and Community Builders</li><li>Anyone Interested in Cultivating Compassion and Reconciliation</li></ul><p>ð <strong>Embrace Forgiveness, Embrace Freedom!</strong> Join us on a journey of self-discovery, healing, and transformation. Enroll now in the Understanding Forgiveness Course and unlock the transformative power of forgiveness in your life and the world around you. Your journey to healing and harmony begins here! ðððï¸</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 Introduction to Forgiveness.</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to Forgiveness.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 The Nature of Hurt and Offense.</h4><div><div><ul><li><div>
<span></span><h5>
The Nature of Hurt and Offense.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 Psychological Processes of Forgiveness.</h4><div><div><ul><li><div>
<span></span><h5>
Psychological Processes of Forgiveness.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 The Role of Empathy and Compassion.</h4><div><div><ul><li><div>
<span></span><h5>
The Role of Empathy and Compassion.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 Reconciliation vs. Acceptance.</h4><div><div><ul><li><div>
<span></span><h5>
Reconciliation vs. Acceptance.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 6 Forgiveness in Relationships.</h4><div><div><ul><li><div>
<span></span><h5>
Module 6 Forgiveness in Relationships.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 7 Forgiveness in the Workplace and Community.</h4><div><div><ul><li><div>
<span></span><h5>
Forgiveness in the Workplace and Community.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 8 The Challenges of Forgiveness.</h4><div><div><ul><li><div>
<span></span><h5>
The Challenges of Forgiveness.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Understanding Forgiveness

<p>ð Unlock Your Emotional Potential with the Emotional Mastery Certification Course! ð</p><p>Are you ready to take control of your emotions and transform your life? Introducing the Emotional Mastery Certification Course - the ultimate guide to understanding, managing, and mastering your emotions for a happier, more fulfilled life!</p><p> </p><p>ð <strong>Why Emotional Mastery?</strong> Emotions are the driving force behind our actions and decisions. Mastering them empowers you to navigate life's challenges with resilience, build healthier relationships, and achieve unparalleled success. Our comprehensive course is designed to equip you with the skills and knowledge needed to achieve emotional mastery in every aspect of your life.</p><p> </p><p>ð <strong>What You'll Learn:</strong></p><ul><li><strong>Self-Awareness:</strong> Dive deep into understanding your emotions and the underlying triggers that influence your behavior.</li><li><strong>Emotional Regulation:</strong> Learn powerful techniques to manage stress, anxiety, and other challenging emotions, enabling you to respond thoughtfully in any situation.</li><li><strong>Empathy and Connection:</strong> Develop strong interpersonal skills, enhance your empathy, and build meaningful connections with others.</li><li><strong>Conflict Resolution:</strong> Acquire strategies to navigate conflicts gracefully, turning them into opportunities for growth and understanding.</li><li><strong>Positive Mindset:</strong> Cultivate a positive mindset that propels you towards success and fulfillment, both personally and professionally.</li></ul><p> </p><p>ð <strong>Course Highlights:</strong></p><ul><li><strong>Expert-Led Content:</strong> Benefit from the knowledge of seasoned experts in psychology, emotional intelligence, and personal development.</li><li><strong>Interactive Modules:</strong> Engage with dynamic modules, exercises, and real-life scenarios to apply your newfound skills in practical situations.</li><li><strong>Community Support:</strong> Connect with a vibrant community of like-minded individuals on the same journey to emotional mastery, fostering collaboration and mutual growth.</li><li><strong>Certification:</strong> Earn an internationally recognized certification upon completion, showcasing your expertise in emotional intelligence.</li></ul><p> </p><p>ð <strong>Who Should Enroll:</strong></p><ul><li>Professionals seeking a competitive edge in their careers.</li><li>Individuals committed to personal growth and self-improvement.</li><li>Leaders aspiring to create positive, high-performing teams.</li><li>Anyone looking to enhance their emotional well-being and live a more fulfilling life.</li></ul><p> </p><p><em>Invest in yourself. Transform your life.</em> ð</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Introduction to Emotional Intelligence</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to the Course</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Introduction to Emotional Intelligence</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
The Self-Perception Realm</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to the Self-Perception Realm</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Emotional Self-Awareness</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Self-Regard</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Self-Actualization</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
The Interpersonal Realm</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to the Interpersonal Realm</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Interpersonal Relationships</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Empathy</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Social Responsibility</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
The Self-Expression Realm</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to the Self-Expression Realm</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Assertiveness</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Independence</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Emotional Expression</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
The Stress-Management Realm</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to the Stress-Management Realm</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Optimism</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Stress Tolerance</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Flexibility</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
The Decision-Making Realm</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to the Decision-Making Realm</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Reality Testing</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Impulse Control</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Problem Solving</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Happiness and General Well-Being</h4><div><div><ul><li><div>
<span></span><h5>
Happiness and General Well-Being</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Emotional Mastery Certification

<h3><strong>Overview</strong></h3><p><span>We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.</span></p><p> </p><p><span>Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support &amp; service capabilities, and help business owners/managers gather essential knowledge to run &amp; manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement. </span></p><p> </p><p><b>Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills:</b></p><ol><li><span>Effective communication &amp; active listening</span></li><li><span>Problem solving</span></li><li><span>Attentiveness</span></li><li><span>Anger Management</span></li><li><span>Time Management</span></li><li><span>Stress Management</span></li><li><span>Conflict resolution</span></li><li><span>Customer relationship management</span></li><li><span>Customer experience enhancement</span></li><li><span>Customer service evaluation</span></li><li><span>Email writing &amp; etiquettes</span></li><li><span>Positive attitude &amp; body language</span></li></ol><p> </p><p><span>So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.</span></p><p> </p><h3><strong>Who is this course for?</strong></h3><p><span>If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course:</span></p><ol><li><span>Jobseekers in fields related to customer service/customer support/customer experience</span></li><li><span>Amateurs or professionals with intermediate skills in the above-mentioned fields</span></li><li><span>Business-owners/managers/team leaders</span></li><li><span>Business students</span></li><li><span>People looking to get certified in customer service</span></li></ol><p> </p><h3><strong>Career Path</strong></h3><p><span>This Customer Service course paves the way for a handful of career opportunities, with roles such as:</span></p><ul><li><b>Customer Service Representative/Executive/Officer</b></li></ul><ul><li><b>Customer Service Advisor/Specialist</b></li></ul><ul><li><b>Customer Service Manager</b></li></ul><p><span>Also, the job roles related to customer support/customer experience will also be available to you.</span></p><p><span>While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are -</span></p><p><b>Entry level: £16,750 - £20,750</b></p><p><b>Mid-level: £26,400 - £36,800</b></p><p><b>Senior level: £35,00 - £50,500</b></p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 - Basics of Customer Service</h4><div><div><ul><li><div>
<span></span><h5>
Basics of Customer Service</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 - Why Customer Service Matters</h4><div><div><ul><li><div>
<span></span><h5>
Why Customer Service Matters</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 - What's Different about Good Service</h4><div><div><ul><li><div>
<span></span><h5>
What's Different about Good Service</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 - First Steps and Body Language</h4><div><div><ul><li><div>
<span></span><h5>
First Steps and Body Language</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 - Effective Communication Strategies</h4><div><div><ul><li><div>
<span></span><h5>
Effective Communication Strategies</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 6 - Phone Tone and Etiquette</h4><div><div><ul><li><div>
<span></span><h5>
Phone Tone and Etiquette</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 7 - Relationship Building</h4><div><div><ul><li><div>
<span></span><h5>
Relationship Building</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 8 - Turning Complaints into Opportunities</h4><div><div><ul><li><div>
<span></span><h5>
Turning Complaints into Opportunities</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 9 - E-Mail Etiquette</h4><div><div><ul><li><div>
<span></span><h5>
E-Mail Etiquette</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 10 - Customer Relationship Management (CRM)</h4><div><div><ul><li><div>
<span></span><h5>
Customer Relationship Management (CRM)</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 11 - Empowering Great Customer Service</h4><div><div><ul><li><div>
<span></span><h5>
Empowering Great Customer Service</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 12 - Evaluating and Measuring Customer Service</h4><div><div><ul><li><div>
<span></span><h5>
Evaluating and Measuring Customer Service</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Customer Service Online Training

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b data-stringify-type="bold" fr-original-style=" color: rgb(209, 210, 211);" style="color: rgb(209, 210, 211); box-sizing: border-box;" id="isPasted"><span fr-original-style="color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;">Welcome to Conflict Resolution and Negotiation Skills. In this course, you&#39;ll learn:</span></b></p><ol style="color: rgb(209, 213, 219); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Understanding Conflict:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Defining conflict and its various forms</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Analyzing the root causes and sources of conflict</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognizing the importance of addressing conflicts proactively</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Conflict Management:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Strategies for conflict resolution and prevention</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Developing communication skills for managing conflict</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Implementing conflict resolution techniques in various contexts</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Understanding Negotiation:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Defining negotiation and its role in conflict resolution</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognizing different negotiation styles and approaches</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding the importance of win-win outcomes</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">The Negotiation Process and Preparation:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Phases of negotiation: preparation, discussion, and resolution</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Setting goals and objectives for successful negotiations</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Developing effective negotiation plans and strategies</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Powerful Negotiation Tools:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Exploring negotiation tactics and techniques</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Leveraging persuasive communication skills</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Analyzing case studies to identify successful negotiation practices</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Emotional Intelligence:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding the role of emotions in conflict and negotiation</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Developing emotional intelligence for effective communication</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Managing emotions during negotiations for optimal outcomes</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Cross-Cultural Negotiation:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognizing cultural influences on negotiation styles</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Adapting communication and negotiation strategies for cross-cultural contexts</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Building cultural competence for successful international negotiations</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Multi-Party Negotiations:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Navigating complex negotiation scenarios involving multiple parties</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Managing conflicting interests and finding common ground</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Developing strategies for consensus-building in group negotiations</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Using Your Personal Negotiating Power:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Identifying and leveraging personal strengths in negotiations</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Building negotiation confidence and assertiveness</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Balancing power dynamics for mutually beneficial agreements</li></ul></li></ol>

John Academy

Negotiation Skills

Personal Development

Conflict Management

Enhance your Conflict Resolution and Negotiation Skills with our comprehensive course. Master conflict management, negotiation strategies, emotional intelligence, and cross-cultural negotiation. Gain practical tools for successful multi-party negotiations and discover how to leverage your personal negotiating power. Elevate your communication skills and achieve win-win outcomes in diverse scenarios. Start your journey towards effective conflict resolution and negotiation today.

Conflict Resolution and Negotiation Skills

<p>This transformative program, designed to enhance your career prospects, dive deep into the intricate fabric of human interaction. Each module weaves seamlessly into the next, providing you with a comprehensive foundation for personal and professional growth. Our comprehensive course has the potential in honing your interpersonal skills for success. From mastering the art of effective communication to understanding emotional intelligence, you'll embark on a transformative learning experience that will open doors to a brighter future. Explore the intricacies of collaboration, networking, cultural sensitivity, conflict management, and negotiation. Elevate your career prospects with our dynamic course. Join us on this transformative journey as you master the art of human connection, communication, and collaboration. Elevate your professional prowess and open doors to a world of opportunities.</p><p><strong>Key Features</strong></p><ul><li>CPD Accredited</li><li>FREE PDF + Hardcopy certificate</li><li>Fully online, interactive course</li><li>Self-paced learning and laptop, tablet and smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Course Curriculum </strong></p><ul><li>Module 01: Introduction to Interpersonal Skills</li><li>Module 02: Effective Communication</li><li>Module 03: Emotional Intelligence</li><li>Module 04: Collaboration and Teamwork</li><li>Module 05: Networking and Relationship Building</li><li>Module 06: Cultural Sensitivity and Diversity</li><li>Module 07: Conflict Management</li><li>Module 08: Negotiation Skills</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Enhance communication proficiency.</li><li>Develop emotional intelligence for better relationships.</li><li>Master teamwork and collaboration.</li><li>Expand your network and build lasting relationships.</li><li>Foster cultural sensitivity and diversity awareness.</li><li>Hone conflict resolution and negotiation skills.</li></ul><p><strong>Accreditation</strong></p><p>This course is <strong>CPD Quality Standards</strong> (<strong>CPD QS)</strong> accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certificate</strong></p><p>After completing this course, you will get a FREE Digital Certificate from Training Express.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Recent graduates entering the job market.</li><li>Professionals seeking career advancement.</li><li>Entrepreneurs and small business owners.</li><li>Managers and team leaders.</li><li>Sales and customer service representatives.</li><li>Anyone aiming to improve their professional interactions.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Relationship Manager</li><li>Human Resources Specialist</li><li>Sales and Marketing Coordinator</li><li>Project Manager</li><li>Team Leader</li><li>Business Development Executive</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10</strong>.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

Training Express

Interpersonal Skills for Professional Development Course

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>This course is designed for all project managers and project team leaders. This class is intended for PMP?s looking to earn PDU's, or for Project Managers looking to learn more about Project Team Leadership techniques.</p><p>Project success depends on choosing, motivating, and leading the project team. This course focuses on improving the project manager?s human resource expertise, from initial planning through project closure.  Participants will apply all course principles to a work-related case study taken directly from their work environment. At course completion, students will be able to develop a human resource plan, acquire optimal team members, develop and motivate team members, and manage team members to accomplish project goals. NOTE: This course will earn you 14 PDUs.</p></div><div id="course-pills-2"><h3>1 - Project Teams Overview</h3> <ul> <li>Project Human Resource Management</li> <li>Project Human Resources Management Processes</li> <li>Case Study Selection</li> </ul> <h3>2 - Develop Human Resource Plan</h3> <ul> <li>Plan Human Resource Management</li> <li>Roles and Responsibilities</li> <li>Project Organizational Chart</li> <li>Staffing Management Plan</li> <li>Resource Histogram</li> </ul> <h3>3 - Acquire Project Team</h3> <ul> <li>Acquire Project Team Overview</li> <li>Multi-Criteria Decision Analysis</li> <li>Acquire Contract Resources</li> <li>Optimize Virtual Teams</li> <li>Best Practices</li> <li>Social Identity Theory</li> <li>Virtual Teams and Social Identity Theory</li> <li>Team Building Activities for Virtual Teams</li> <li>Cultural Diversity</li> <li>Individualism and Communitarianism</li> <li>Perspectives of Time and Space</li> <li>Fate and Personal Responsibility</li> <li>Face and Saving Face</li> <li>Body Language</li> <li>Create Resource Calendars</li> </ul> <h3>4 - Develop Project Team</h3> <ul> <li>Develop Project Team Overview</li> <li>Ground Rules</li> <li>Form, Storm, Norm, Perform, Adjourn</li> <li>Team Building</li> <li>Team Building ? Personality Profiles</li> <li>Collaborative, Delphi, Majority and Plurality Decision Making</li> <li>Recognition and Rewards</li> <li>Expectancy Theory</li> <li>Maslow?s Hierarchy Of Needs</li> <li>Operant Conditioning</li> <li>Team Performance Assessment</li> </ul> <h3>5 - Manage Project Team</h3> <ul> <li>Manage Project Team Overview</li> <li>Performance Problems</li> <li>Challenging Stakeholders</li> <li>Stress Management</li> <li>Conflict Management and Resolution</li> <li>Views of Conflict</li> <li>Sources of Project Management Conflict</li> <li>Conflict Resolution Survey</li> <li>Conflict Resolution Techniques</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Project Team Leadership training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Project Team Leadership course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Project Leadership

Project Management Professional (PMP)

Project Management

Professional Skills Course (PSC)

Leadership Development

Google Project Management

Project Team Leadership

UK Wide Travel Costs

<p id="isPasted" style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">Restorative Interventions in Schools</p>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">A &ldquo;Restorative Solution&rdquo; is a non-adversarial approach to conflict resolution where the person who has done something wrong in a given situation becomes accountable to those s/he has harmed. This person is then given the opportunity to &ldquo;make up&rdquo; for their inappropriate behaviour through agreement and reparation. An intervention can involve a formal conference, or it can be a simple conversation on a corridor or playground. Restorative Interventions work with all ages of young people, and the techniques can be used in parental meetings, can prevent exclusions and challenge poor behaviour. Our feedback tells us that when problems between young people are addressed in this way, those problems rarely reoccur.</p>

<h3 id="isPasted" style='overflow-wrap: break-word; margin: 30px 0px 25px; font-family: "Open Sans"; font-weight: 400; color: rgb(71, 199, 245); font-size: 32px; line-height: 38px; box-sizing: border-box;' fr-original-style='overflow-wrap: break-word; margin: 30px 0px 25px; font-family: "Open Sans"; font-weight: 400; color: rgb(71, 199, 245); font-size: 32px; line-height: 38px;'><img src="https://images.cademy.co.uk/inclusive-solutions/8023da08-537d-4fee-9908-bf5f4c3c0ffd/original.webp" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">
<br fr-original-style="" style="box-sizing: border-box;">
</h3>

<h3 id="isPasted" style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Course Category</h3>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">Behaviour and Relationships
<br fr-original-style="" style="box-sizing: border-box;">Teaching and Learning</p>

<h3 style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Description</h3>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">Restorative Interventions in Schools</p>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">A &ldquo;Restorative Solution&rdquo; is a non-adversarial approach to conflict resolution where the person who has done something wrong in a given situation becomes accountable to those s/he has harmed. This person is then given the opportunity to &ldquo;make up&rdquo; for their inappropriate behaviour through agreement and reparation. An intervention can involve a formal conference, or it can be a simple conversation on a corridor or playground. Restorative Interventions work with all ages of young people, and the techniques can be used in parental meetings, can prevent exclusions and challenge poor behaviour. Our feedback tells us that when problems between young people are addressed in this way, those problems rarely reoccur.</p>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><a href="https://inclusive-solutions-school.teachable.com/p/restorative-justice-in-schools/" style="color: rgb(71, 199, 245); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(71, 199, 245);">Also Available on line&nbsp;</a>&ndash; self paced learning&hellip; give it a try!</strong></p>

<h3 style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Testimonials</h3>

<blockquote style="color: rgb(119, 119, 119); border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&lsquo;Interesting. A different approach. Another &lsquo;weapon&rsquo; in the armoury. Will try to use.&rsquo;</p>
</blockquote>

<blockquote style="color: rgb(119, 119, 119); border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&lsquo;Made me think how I can approach confrontations differently. Useful, reminded me where my focus should be and that things will be difficult at times, but that&rsquo;s no excuse to stay in the comfort zone!&rsquo;</p>
</blockquote>

<blockquote style="color: rgb(119, 119, 119); border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&lsquo;Excellent day. Lots of ideas to take away and use on a daily basis. Thanks.&rsquo;</p>
</blockquote>

<blockquote fr-original-style="" style="border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&lsquo;Nice to do some work on behaviour without sanctions and restraints in mind&rsquo;</p>
</blockquote>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
<iframe width="560" height="315" src="https://www.youtube.com/embed/UWTHjwNgEjQ" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe>
</p>

<h3 id="isPasted" style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Learning Objectives</h3>

<ol style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">
<li fr-original-style="" style="box-sizing: border-box;">To introduce participants to Restorative Interventions</li>
<li fr-original-style="" style="box-sizing: border-box;">To develop understanding of value and role in developing inclusive practice of Restorative Interventions</li>
<li fr-original-style="" style="box-sizing: border-box;">To develop and practise Restorative Intervention skills processes</li>
<li fr-original-style="" style="box-sizing: border-box;">Opportunity to reflect on professional practice</li>
<li fr-original-style="" style="box-sizing: border-box;">Mutual support established with other &lsquo;front line&rsquo; practitioners</li>
</ol>

<h3 style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Who Is It For ?</h3>

<ul style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">
<li fr-original-style="" style="box-sizing: border-box;">Multi Agency Teams</li>
<li fr-original-style="" style="box-sizing: border-box;">Social workers</li>
<li fr-original-style="" style="box-sizing: border-box;">CAMHS teams</li>
<li fr-original-style="" style="box-sizing: border-box;">Year Managers</li>
<li fr-original-style="" style="box-sizing: border-box;">Primary and secondary staff</li>
<li fr-original-style="" style="box-sizing: border-box;">Early Years and School based Practitioners</li>
<li fr-original-style="" style="box-sizing: border-box;">Heads and Deputies</li>
<li fr-original-style="" style="box-sizing: border-box;">SENCOs</li>
<li fr-original-style="" style="box-sizing: border-box;">Advanced Skills Teachers</li>
<li fr-original-style="" style="box-sizing: border-box;">Primary and secondary teachers</li>
<li fr-original-style="" style="box-sizing: border-box;">Local Authority Support Services</li>
</ul>

<h3 style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Course Content</h3>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">This can be introduced in one day or as a workshop but is better offered over a series of sessions.</p>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">The course answers the questions:</p>

<ul style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">
<li fr-original-style="" style="box-sizing: border-box;">What should we do if rewards and punishments do not work?</li>
<li fr-original-style="" style="box-sizing: border-box;">Can we find an alternative process to recommending permanent exclusion or special unit or school placement?</li>
<li fr-original-style="" style="box-sizing: border-box;">Struggling with a child for whom praise and sanctions seem ineffective?</li>
<li fr-original-style="" style="box-sizing: border-box;">Want to develop a more restorative school or team?</li>
<li fr-original-style="" style="box-sizing: border-box;">I need a process which works with relationships not just behaviour. What will work for our relationships policy?</li>
</ul>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">This day&rsquo;s training will enable participants to facilitate Short Restorative Conferences, and will suggest ways of working with young people and others that will help to repair broken relationships, and challenge some difficult behaviour. Including all those affected by an incident in its resolution is a powerful way of producing significant improvements in behaviour.</p>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">We will cover:</p>

<ul style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">
<li fr-original-style="" style="box-sizing: border-box;"></li>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">What are restorative solutions?</li>
<li fr-original-style="" style="box-sizing: border-box;">Background and detailed teaching of processes</li>
<li fr-original-style="" style="box-sizing: border-box;">Inclusion values underpinning this work</li>
<li fr-original-style="" style="box-sizing: border-box;">Processes modelled and opportunities to try process out</li>
<li fr-original-style="" style="box-sizing: border-box;">Practical setting up of restorative conferences</li>
<li fr-original-style="" style="box-sizing: border-box;">Stories and outcomes</li>
</ul></ul>
<div fr-original-style="" style="box-sizing: border-box;">
<iframe width="560" height="315" src="https://www.youtube.com/embed/QTutGjWr8ew" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe>
</div>
<div fr-original-style="" style="box-sizing: border-box;">
<br fr-original-style="" style="box-sizing: border-box;">
</div>
<div fr-original-style="" style="box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/dAxHOTZaqfY" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Inclusive Solutions

Restorative Justice

Full day

One day Introduction - large group - 2 days detailed skill training for up to 35 person group

One Day's Introduction + Two Day Skills Training

Two Day Skills Training

We can supply our own PA system if you do not have your own for us to use

PA system

Written by Helen Mahaffey and Colin Newton. Price is per person

Restorative Solutions: Making it Work" Book

UK Wide. Select this addon if you want us to travel to your location to deliver the course.

I will travel to the customer

London

<h2>Conflict Resolution Skills: In-House Training</h2>
 <p>Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better!</p>
 <p>In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces.</p><h3>What you will Learn</h3>
 <p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Recognize the organizational costs of conflict</li>
 <li>Explain our physical and mental responses to conflict</li>
 <li>Communicate proactively and effectively with different types of people during conflict</li>
 <li>Replace unproductive conflict responses with productive ones</li>
 <li>Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches</li>
 <li>Relate team stages of development to shifts in conflict</li>
 <li>Develop a proactive conflict approach for your organization</li>
 <li>Create a conflict resolution plan for a real-world scenario</li>
 </ul><section>
                    <h3>Getting Started</h3> <ul> <li>Introductions and social agreements</li> <li>Course goal and objectives</li> <li>Opening activities</li> </ul> <h3>Conflict Facilitation Readiness</h3> <ul> <li>Conflict responses and perceptions</li> <li>Conflict basics</li> <li>Conflict and organizations</li> <li>Dynamics of conflict</li> </ul> <h3>Conflict Styles and Communication</h3> <ul> <li>A look at the color energies model</li> <li>Conflict through the color energies and DiSC® lens</li> <li>Communication with opposite color energies</li> </ul> <h3>Individual Response to Conflict</h3> <ul> <li>The anatomy of conflict</li> <li>Recognizing unproductive conflict responses</li> <li>4 steps to productive conflict</li> <li>Choosing productive conflict responses</li> </ul> <h3>Team Performance and Conflict</h3> <ul> <li>High-performing team relationships</li> <li>Conflict and project team performance</li> <li>Conflict Resolution Diagram (CRD) and process</li> </ul> <h3>Conflict Facilitation - Preparation</h3> <ul> <li>Recognizing context and stakeholder needs</li> <li>Using team conflict resolution approaches</li> <li>Preparing for Crucial Conversations®</li> </ul> <h3>Conflict Facilitation - Clarity</h3> <ul> <li>Exposing assumptions and biases</li> <li>Defining the conflict and using the CRD</li> </ul> <h3>Conflict Facilitation - Action</h3> <ul> <li>Proactive conflict management</li> <li>Conflict facilitation practice</li> </ul> <h3>Summary and Next Steps</h3> <ul> <li>Review</li> <li>Personal action plans</li> </ul>


                </section>

IIL Europe Ltd

Conflict Resolution Skills: In-House Training

<h2>Conflict Resolution Skills (Virtual)</h2>
<p>Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better!</p>
<p>In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces.</p><h3>What you will Learn</h3>
<p>At the end of this program, you will be able to:</p>
<ul>
<li>Recognize the organizational costs of conflict</li>
<li>Explain our physical and mental responses to conflict</li>
<li>Communicate proactively and effectively with different types of people during conflict</li>
<li>Replace unproductive conflict responses with productive ones</li>
<li>Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches</li>
<li>Relate team stages of development to shifts in conflict</li>
<li>Develop a proactive conflict approach for your organization</li>
<li>Create a conflict resolution plan for a real-world scenario</li>
</ul><section>
                    <h3>Getting Started</h3><ul><li>Introductions and social agreements</li><li>Course goal and objectives</li><li>Opening activities</li></ul><h3>Conflict Facilitation Readiness</h3><ul><li>Conflict responses and perceptions</li><li>Conflict basics</li><li>Conflict and organizations</li><li>Dynamics of conflict</li></ul><h3>Conflict Styles and Communication</h3><ul><li>A look at the color energies model</li><li>Conflict through the color energies and DiSC® lens</li><li>Communication with opposite color energies</li></ul><h3>Individual Response to Conflict</h3><ul><li>The anatomy of conflict</li><li>Recognizing unproductive conflict responses</li><li>4 steps to productive conflict</li><li>Choosing productive conflict responses</li></ul><h3>Team Performance and Conflict</h3><ul><li>High-performing team relationships</li><li>Conflict and project team performance</li><li>Conflict Resolution Diagram (CRD) and process</li></ul><h3>Conflict Facilitation - Preparation</h3><ul><li>Recognizing context and stakeholder needs</li><li>Using team conflict resolution approaches</li><li>Preparing for Crucial Conversations®</li></ul><h3>Conflict Facilitation - Clarity</h3><ul><li>Exposing assumptions and biases</li><li>Defining the conflict and using the CRD</li></ul><h3>Conflict Facilitation - Action</h3><ul><li>Proactive conflict management</li><li>Conflict facilitation practice</li></ul><h3>Summary and Next Steps</h3><ul><li>Review</li><li>Personal action plans</li></ul>


                </section>

Conflict Resolution Skills (Virtual)

<p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(212, 212, 212);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Miss Date Doctor&rsquo;s Conflict Resolution coaching is designed to help couples and individuals navigate conflicts in a healthy and constructive way. Our coaching provides you with the tools and techniques needed to resolve conflicts without damaging your relationship or emotional well-being.</strong></span></p><p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(212, 212, 212);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">We understand that conflicts can arise in any relationship, and that dealing with them effectively is key to building stronger, more fulfilling relationships. Our Conflict Resolution coaching can help you develop skills such as active listening, empathy building, and problem-solving, as well as techniques to de-escalate tense situations and prevent conflicts from becoming destructive.</strong></span></p><p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(212, 212, 212);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Our coaching also includes strategies for preventing conflicts from arising in the first place, such as setting clear boundaries, communicating effectively, and building healthy habits. With our Conflict Resolution coaching, you can learn to navigate conflicts in a way that strengthens your relationship and helps you build a brighter future together.</strong></span></p><p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(212, 212, 212);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Miss Date Doctor Conflict Resolution Package helps with the following: Relationship Conflict, Conflict Resolution Techniques, Conflict Management, Active Listening, Empathy Building, Problem-Solving, De-escalation, Preventing Conflicts, Healthy Habits, Clear Boundaries, Communication, Conflict Resolution Coaching, Conflict Resolution Skills.</strong></span></p><p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(212, 212, 212);"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(212, 212, 212);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><a href="https://relationshipsmdd.com/product/conflict-resolution-package/" id="isPasted" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;">https://relationshipsmdd.com/product/conflict-resolution-package/</a></strong></span></p>

Miss Date Doctor Dating Coach London, Couples Therapy

M.D.D CONFLICT RESOLUTION PACKAGE (COUPLES)

General admission

<h2>Conflict Resolution Skills (On-Demand)</h2>
<p>Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces.</p><p>At the end of this program, you will be able to:</p>
<ul>
<li>Recognize the organizational costs of conflict</li>
<li>Explain our physical and mental responses to conflict</li>
<li>Communicate proactively and effectively with different types of people during conflict</li>
<li>Replace unproductive conflict responses with productive ones</li>
<li>Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches</li>
<li>Relate team stages of development to shifts in conflict</li>
<li>Develop a proactive conflict approach for your organization</li>
<li>Create a conflict resolution plan for a real-world scenario</li>
</ul><section>
                    <h3>Getting Started</h3><ul><li>Introductions and social agreements</li><li>Course goal and objectives</li><li>Opening activities</li></ul><h3>Conflict Facilitation Readiness</h3><ul><li>Conflict responses and perceptions</li><li>Conflict basics</li><li>Conflict and organizations</li><li>Dynamics of conflict</li></ul><h3>Conflict Styles and Communication</h3><ul><li>A look at the color energies model</li><li>Conflict through the color energies and DiSC® lens</li><li>Communication with opposite color energies</li></ul><h3>Individual Response to Conflict</h3><ul><li>The anatomy of conflict</li><li>Recognizing unproductive conflict responses</li><li>4 steps to productive conflict</li><li>Choosing productive conflict responses</li></ul><h3>Team Performance and Conflict</h3><ul><li>High-performing team relationships</li><li>Conflict and project team performance</li><li>Conflict Resolution Diagram (CRD) and process</li></ul><h3>Conflict Facilitation - Preparation</h3><ul><li>Recognizing context and stakeholder needs</li><li>Using team conflict resolution approaches</li><li>Preparing for Crucial Conversations®</li></ul><h3>Conflict Facilitation - Clarity</h3><ul><li>Exposing assumptions and biases</li><li>Defining the conflict and using the CRD</li></ul><h3>Conflict Facilitation - Action</h3><ul><li>Proactive conflict management</li><li>Conflict facilitation practice</li></ul><h3>Summary and Next Steps</h3><ul><li>Review</li><li>Personal action plans</li></ul>


                </section>

Conflict Resolution Skills (On-Demand)

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><span fr-original-style="color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); box-sizing: border-box;">Peer mediation is an approach to impacting on conflict resolution and bullying in primary and secondary schools by training pupils to be mediators or &nbsp;&lsquo;counsellors&rsquo;. This well proven, highly effective method of impacting on school based bullying is still viewed by some as radical. In this workshop participants are introduced to the key components of successful schemes. Our trainers have first hand experience of setting up school based schemes and sustaining these over time.</span></p>

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><span fr-original-style="color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/Z8EFJPvyw5M" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></span></p>

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

<blockquote data-secret="uxUGuW6hug" fr-original-class="wp-embedded-content" fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; color: rgb(94, 53, 177); box-sizing: border-box;"><a fr-original-style="" href="https://inclusive-solutions.com/product/peer-mediation-training-guide/" style="user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">Peer Mediation Training Guide</a></blockquote>
<iframe sandbox="allow-scripts" src="https://inclusive-solutions.com/product/peer-mediation-training-guide/embed/#?secret=uxUGuW6hug" width="600" height="400" title="“Peer Mediation Training Guide” — Inclusive Solutions" data-secret="uxUGuW6hug" frameborder="0" scrolling="no" fr-original-style="" fr-original-class="wp-embedded-content" style="box-sizing: border-box;"></iframe>

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

<table fr-original-style="color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; box-sizing: border-box;"><tbody fr-original-style="" style="box-sizing: border-box;"><tr fr-original-style="" style="user-select: none; box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);">

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;">Online Course now available via&nbsp;<a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions-school.teachable.com/courses" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">Teachable Platform</a>&nbsp;&ndash; <a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions-school.teachable.com/p/peer-mediation/" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">Peer Mediation</a></em></strong></p>

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;">Learn at your own pace&hellip; lots of text and video support</em></strong></p>

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">
<a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions-school.teachable.com/p/peer-mediation/" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;"><img src="https://inclusive-solutions.com/wp-content/uploads/2015/11/Screenshot-2020-06-24-at-13.30.30.png" alt="We specialise in autism in mainstream schools, inclusion of students with disabilities, education psychology, autism education, community building and training on inclusion." width="808" height="645" srcset="https://inclusive-solutions.com/wp-content/uploads/2015/11/Screenshot-2020-06-24-at-13.30.30.png 808w, https://inclusive-solutions.com/wp-content/uploads/2015/11/Screenshot-2020-06-24-at-13.30.30-768x613.png 768w, https://inclusive-solutions.com/wp-content/uploads/2015/11/Screenshot-2020-06-24-at-13.30.30-600x479.png 600w" sizes="(max-width: 808px) 100vw, 808px" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; position: relative; max-width: 100%; box-sizing: border-box;" fr-original-class="fr-draggable"></a></p>
</td></tr></tbody></table>

<h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></h3>

<h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Category</h3>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Peer Support</p>

<h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Description</h3>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Peer mediation or peer counselling is an approach to impacting on bullying in primary and secondary schools by training pupils to be &lsquo;Peer Mediators&rsquo; or &lsquo;counsellors&rsquo;. This well proven, highly effective method of impacting on school based bullying is still viewed by some as radical. We can provide training for staff or direct training with students across the age range &ndash; typically delivered over 6 short high impact, interactive learning workshops.</p>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">For staff training, participants are introduced to the key components of successful schemes. Our trainers have first hand experience of setting up school based schemes and sustaining these over time. Enjoy participating in a multi media workshop that will challenge, entertain and reach for your emotions. Watch young people doing their stuff!</p>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">
<iframe width="560" height="315" src="https://www.youtube.com/embed/joQifwW7WQM" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe>
</p>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">
<br fr-original-style="" style="box-sizing: border-box;"></p>

<h3 fr-original-style=" color: rgb(71, 199, 245);" id="isPasted" style="color: rgb(71, 199, 245); box-sizing: border-box;">Testimonials</h3>

<blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; color: rgb(94, 53, 177); box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">Thank you for the course &ndash; I really enjoyed it</p>
</blockquote>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/9OEUlbcssXk" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></p>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">
<br fr-original-style="" style="box-sizing: border-box;"></p><h3 fr-original-style=" color: rgb(71, 199, 245);" id="isPasted" style="color: rgb(71, 199, 245); box-sizing: border-box;">Learning Objectives</h3><ol fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">To be able to understand the values and wider context of peer support</li><li fr-original-style="" style="box-sizing: border-box;">To be able to set up and run a peer counselling scheme to reduce bullying</li><li fr-original-style="" style="box-sizing: border-box;">To understand and be able to maximise the power of the peer group in supporting relationships, achievement and behaviour change</li></ol><div fr-original-style="" style="box-sizing: border-box;"><font color="#777777" fr-original-style="" style="box-sizing: border-box;"><img src="https://images.cademy.co.uk/inclusive-solutions/d89c48a6-ed61-4cc6-b141-9c6b09daee53/original.webp" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: pointer; padding: 0px 1px; user-select: none; position: relative; max-width: 100%; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center;" fr-original-class="fr-draggable"></font></div><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Who Is It For ?</h3><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Year 5 or Year 10 pupils</li><li fr-original-style="" style="box-sizing: border-box;">Primary and secondary teachers</li><li fr-original-style="" style="box-sizing: border-box;">Heads and Deputies</li><li fr-original-style="" style="box-sizing: border-box;">SENCOs</li><li fr-original-style="" style="box-sizing: border-box;">Learning Support and Guidance staff</li><li fr-original-style="" style="box-sizing: border-box;">Advanced Skills Teachers</li><li fr-original-style="" style="box-sizing: border-box;">Parents</li><li fr-original-style="" style="box-sizing: border-box;">Local Authority Support Services</li><li fr-original-style="" style="box-sizing: border-box;">Community Development workers</li><li fr-original-style="" style="box-sizing: border-box;">Early Years and School based Practitioners</li></ul><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Content</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The course answers the questions :</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What do you do with major bullying problems in school?</li><li fr-original-style="" style="box-sizing: border-box;">Practically how do we go about recruiting and training pupils as counsellors?</li><li fr-original-style="" style="box-sizing: border-box;">Will pupils be hurt if we involve them with bullies?</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Key Themes covered within the direct student training as well as in the staff development sessions- include:</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Issues of Confidentiality</li><li fr-original-style="" style="box-sizing: border-box;">Welcoming your &lsquo;client&rsquo;</li><li fr-original-style="" style="box-sizing: border-box;">Using active listening skills</li><li fr-original-style="" style="box-sizing: border-box;">Using Open and Closed Questions to enable your client to tell you his or her story</li><li fr-original-style="" style="box-sizing: border-box;">How to reflect back feelings and how to check you have understood what the client has told you</li><li fr-original-style="" style="box-sizing: border-box;">Exploring options for resolving the bullying issue with your client &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a fr-original-style=" color: rgb(71, 199, 245);" href="https://drive.google.com/drive/mobile/folders/1IyIWXGOAi7PwpLLTbj5DpD4asY0EOd_s?usp=drive_open" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">This video gives a brief taster</a>&nbsp;of the work in a Nottingham Primary school.</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">If you liked this course you may well like:</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;"><a fr-original-style=" color: rgb(0, 0, 0);" href="https://inclusive-solutions.com/training/peer-support-as-an-anti-bullying-strategy-at-local-authority-level/" style="color: rgb(0, 0, 0); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">PEER SUPPORT AS AN ANTI-BULLYING STRATEGY AT LOCAL AUTHORITY LEVEL</a></p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">
</p>

PEER MEDIATION

Full Day

1-3 Hours / Half Day

Written by Colin Newton and Derek Wilson. Price is per person

"Creating Circles of Friends" Book

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Professionals who manage teams and desire to understand what leads to conflict, help peacefully navigate team members through potentially antagonistic situations, encourage and empower others to disagree respectfully and productively, and effectively manage disputes between team members will benefit from this course.</p>Overview<p>Identify and manage sources of conflict Define an effective strategy to deal with conflict Implement a process to manage conflict situations Build civility in the workplace</p><p></p><p>In this course, students will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes.</p> <p>Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</p><p></p></div><div id="course-pills-2"><h3>1. Understanding conflict</h3> <ul> <li>Identifying the Causes of Conflict</li> <li>Harnessing the Benefits of Conflict</li> <li>Resolving Conflict</li> <li>Understanding the Key People in Conflict Resolution</li> </ul> <h3>2. Civility in the Workplace</h3> <ul> <li>Recognizing Uncivil Behavior</li> <li>Reaping the Benefits of Civil Behavior</li> <li>Working with Difficult People</li> <li>Identifying and Avoiding Incivility</li> <li>Creating, Implementing, and Enforcing a Civility Policy</li> </ul> <h3>3. Conflict Resolution Process</h3> <ul> <li>Making an Effective Atmosphere</li> <li>Developing Mutual Understanding</li> <li>Focusing on individual and Shared Needs</li> <li>Getting to the Root Cause</li> <li>Generating Options</li> <li>Building a Solution</li> </ul> <h3>4. Conflict Resolution Strategies</h3> <ul> <li>Differentiating Resolution Strategy Versus Process</li> <li>Recognizing the Advantages and Disadvantages to Collaborating, Competing, Compromising, and Avoiding</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Constructive Conflict Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Constructive Conflict Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

889 Courses delivered Online

Harmony Living: A Journey to Tranquil Well-Being

By Compete High

Executive Leadership Mastery Program

By Compete High

Child Minding Training

By Compete High

Comprehensive Flight Attendant Course

By Compete High

Cabin Crew Training

By Compete High

Leadership Foundations: Mastering the Art of Effective Leadership

By Compete High

Youth Counseling Certification

By Compete High

Understanding Forgiveness

By Compete High

Emotional Mastery Certification

By Compete High

Customer Service Online Training

By Compete High